for Rochester, New York
Our Reviews by City
Mark - Lyons, NY
very good job and was very cordial
George - Canandaigua, NY
Evan E is Class Act
Gerard - Rochester, NY
Every service tech should be like Evan. Smart, courteous, prepared and efficient.
Ann - Fairport, NY
Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!
Wonderful service tech!
Barbara - Pittsford, NY
Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.
Personable, knowledgeable, skilled tech
Fred - Webster, NY
Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.
Daniel - Fairport, NY
Dave was great... Gave me a lot of good information.. Thank you...….
Steve is very personable and is great!
Julie - Pittsford, NY
Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.
Technician was great
Phyllis - Fairport, NY
Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.
The replacement part fit right in for a quick repair.
Steve - Fairport, NY
Jane - East Rochester, NY
Tech was very knowledgeable about the service and very professional.
Sal - Honeoye Falls, NY
Dave got here on time....super pleasant and very knowledgable.
Margaret - Victor, NY
Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!
Wonderful service and found a convenient time to come and repair my dishwasher.
Maureen - Rochester, NY
I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.
Linda - Webster, NY
I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.
Sherry - Honeoye Falls, NY
My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.
Melissa - Nunda, NY
Irene - Conesus, NY
Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.
Will - Newark, NY
Matt - Farmington, NY
Bonniesue - Walworth, NY
Carolyn - Lima, NY
Replaced defective front panel
Igor - Brighton, NY
Mathew - Rochester, NY
Shaun an was great. Quick and efficient
Eric - Livonia, NY
Did a great job. Thank yiu
Donald - West Henrietta, NY
Prompt & Professional
Margaret - Macedon, NY
Very satisfied with Evan’s efficient & knowledgable service.
Dan - Brighton, NY
Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”
Dmetri - Pittsford, NY
Joseph - Honeoye Falls, NY
Dave was very pleasant, seemed very knowledgeable and fixed our problem quickly.
Robert - Churchville, NY
Friendly and. Capable,,
Debbie - Webster, NY
Evan was a very helpful, knowledgeable, and friendly guy.
Wonderful customer service
Mary - Rochester, NY
He was pleasant, capable and easy to relate to.
good service but had to wait several days
Edward - Pittsford, NY
Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great
Lillie - Rochester, NY
I was pleased with the work that they showed
They did a good job
Lenny - Rochester, NY
Great service on 10 year old dryer
Rick - Rochester, NY
Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.
Feel i was duped.
Mike - Rochester, NY
Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.
Response from Appliance Tec:
Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.
good service; fair price
Robert - Fairport, NY
Excellent service !
Martina - Pittsford, NY
Dave F. Was polite, knowledgeable and very efficient.