Customer Reviews

Local Reviews
for Rochester, New York

Appliance Tec Rated 4.8 out of 5 stars based on 1676 customer reviews


Map of Rush, NY

Thanks Steve!




Review of Appliance Tec

Great service - thank you!


Map of Macedon, NY

Great service




Review of Appliance Tec


Map of Penfield, NY

James was thorough and answered all my questions




Review of Appliance Tec


Map of Rochester, NY

Great service




Review of Appliance Tec

Dave was terrific! Very punctual, polite and considerate


Map of Penfield, NY

Great service.




Review of Appliance Tec

James notified me when he was on his way. We reviewed my problem, and he corrected it within 15 minutes. He explained the problem, and showed me how to avoid it in the future. He made sure the washer was properly operating before he left for his next assignment. James is knowledgeable, and professional. I would definitely recommend Appliance Tec regarding problems with Whirlpool appliances.


Map of Webster, NY

Good experience




Review of Appliance Tec

James was great, fixed the problem but it was was a little expensive


Map of East Rochester, NY

Dishwasher




Review of Appliance Tec

Great polite service-fixed the problem right away.


Map of West Henrietta, NY

Julie/David




Review of Appliance Tec

Very quick and easy. Love the progress app!


Map of Webster, NY

Stove fix




Review of Appliance Tec


Map of Rochester, NY

Great Service




Review of Appliance Tec


Great service and information




Review of Appliance Tec

Tanner found the problem with our dishwasher right away and was able to clean debris out of the wash arm enough to get it working again. He gave us detailed information about how to order a new part to install ourselves or have him return to replace it. He then gave me so much information about how the dishwasher cycles work and what is the best one to use and why. He was so knowledgeable and eager to share. Things I wish I had known decades ago!


Totally awesome service




Review of Appliance Tec

Excellent diagnostics. James figured out the problem and solved it!


service




Review of Appliance Tec


Great - Knowledgable Service




Review of Appliance Tec


Great Service




Review of Appliance Tec

Evan was courteous and professional. Great customer service. Washer is working like new!


Good




Review of Appliance Tec

Frustrated with the wait times o. A new machine but the tech was courteous and helpful. We are operating again I believe it was Tanner he was great.


Great service




Review of Appliance Tec


Good experience




Review of Appliance Tec

Steve was friendly, knowledgeable and professional.


Agustin




Review of Appliance Tec

Great service and was on time.


Thanks Steve!




Review of Appliance Tec


Good work




Review of Appliance Tec

My neighbor met with the technician, I believe it was a good experience.


Wished that the tech could have provided more information about the problem.




Review of Appliance Tec

The machine was working when the tech left. We are not confident that the machine will continue to work properly given that he did not seem to do anything except reset it. Also, this was the second repair in two months for the same problem; the machine would not drain. We are very disappointed with this new Whirlpool washing machine. However, the tech was very polite and professional.


Good service




Review of Appliance Tec


Extremely slow service




Review of Appliance Tec


Stellar service from start to finish!




Review of Appliance Tec

Wow! Online system to schedule apt was excellent as was the confirmation and technician tracking process. James was prompt, courteous and very professional. Would use this service again in a heart beat!


Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SFZ4 "Q1 no q2 no q3 noComplaint of upper rack rails falling apart. Inspected rails and they are in disrepair. Replacing racks. Repair covered under S22916.Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK , used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"

Near Edgewood Ave, Rochester, NY 14618
Steve M.

Steve M.

RANGE WHIRLPOOL WFE770H0FZ1 Replace bake element for open element causing no bake.

Near W Henrietta Rd, Rush, NY 14543
Steve M.

Steve M.

RANGE WHIRLPOOL WEG750H0HZ0 Found the ui was not a scrolling and could not unlock ui. Reset power for two minutes and it scrolls now. Instructed customer on use of ui. Recommended to put on line with whirlpool app. Instructed customer the broil feature will only work with door closed.

Near Willowford Dr, Henrietta, NY 14467
Steve M.

Steve M.

RANGE AMANA ACR4303MFW4 Replaced brackets that the glass sits on for bent brackets and replaced side trip pieces to cover sharp edges on side of door. The door tests good.

Near Chestnut Ridge Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced freezer led light and it is now lighting. Found one top top led in a harness of three not lighting in fresh food section. Ordering harness. ; ordrng 1 W11205082 (MODULE HARNESS)

Near Nightfrost Ln, Henrietta, NY 14467
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDTA50SAKZ0 Found top rack was not positioned correctly and holding door open. Removed rack and repositioned. The door closes properly now.

Near Carters Grove, Pittsford, NY 14534
Steve M.

Steve M.

RANGE KITCHENAID KDSS907XSP01 Replaced blower fan for loud bearing. The fan tested good.

Near Lanning Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER WHIRLPOOL MVWB725BW0 "The washer is persistently having F51 error codes and customer is stating the unit is stalling and adding more time during wash (acting erratic). The spin is getting noisy. It is also bouncing during spin with no clothes in it. The washer May need a suspension. Quoted for both parts. ; rqstng P&A on 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"

Near Beau Ln, Rochester, NY 14624
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM354DSS5 "Q1 no q2 no q3 noComplaint of no operation. Was able to power cycle with success but now even that does not work. !measured 120VAC to ACU. Power cycled unit and front display worked momentarily. Top buttons did not. Power cycled again and drain pump runs. No way to cancel. UI completely unresponsive. SR7729781379Advised to replace UI, ACU and vent fan. DC current could be overloading the board. Unit and parts out of warranty. Per JM able to obtain coverage for parts. Only charge service fee.Customer reaching manufacturer for assistance. Will pay service fee if manufacturer does not cover entirety of repair.; ordrng 1 W10803367 (UI) and 1 W11368631 (ACU) and 1 WPW10469574 (Vent Assembly)"

Near Amber Hill Dr, Pittsford, NY 14534
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRS576FIDM01 Q1 no q2 no q3 noComplaint of no ice. Even since new ice maker. Measured temperature of freezer at 5 degrees.Followed service pointer Pointer #: W10798347 and power cycled unit. After doing so was able to observe ice maker moving into home position and begin ice harvest. Ran ice harvest in diagnostic and unit tested good. Ran ice fill test and ice filled properly. Exited service mode. Power cycled unit again. Customer will reach ATEC if issue does not resolve. Order ACU W11035841 for return visit. Ice maker has capacity to make ice and control is not sending the signal.

Near Fawn Dr, Macedon, NY 14502