Customer Reviews

Local Reviews
for Rochester, New York

Rated 4.8 out of 5 stars based on 111 customer reviews


Map of Rochester, NY

Bonnie




Great, friendly service


Map of Brockport, NY

dryer repair




The service man was on time. Called to let me know he was on his way. He was polite and in and out with my dryer repaired in short order. I was very happy with his service.


Map of Clifton Springs, NY

Very good





Map of Fairport, NY

Service was fine, but is problem resolved?




Our brand new Whirlpool washing machine left bleach spots on clothes that were not being cleaned with bleach. We used bleach in a previous load, and when the second load came out with bleach spots, we called for service. The tech ran diagnostics, but couldn't tell us why the machine ruined our clothing.


Map of Fairport, NY

helpful advice





Map of Webster, NY

totally satisfied




Evan was knowledgeable, on time, and gave great information. He fixed our gas drier, and the washer wouldn't spin well, and is 11 years old. We discussed whether or not to replace it. In weighing it out, we decided to replace it with a great model he suggested that will last a lot longer than the other new ones that are built to break faster. The Speed Queen. He doesn't sell them, so suggested some places to get it a little more reasonable. Overall a great tech. I will keep his business card.


Map of Rochester, NY

Great service




Good service, I liked the tracking features. Price only avg because it’s covered under warranty. Happy with the service


Map of Rochester, NY

GREAT SERVICE




THE TECHNICIAN KNEW EVERYTHING ABOUT MY STOVE. HE WAS FRIENDLY AND ANSWERED ALL MY QUESTIONS. HE TOOK THE TIME TO PROPERLY MAKE ADJUSTMENTS AND IT WAS NOT A RUSH JOB. I WAS VERY PLEASED WITH THE SERVICE AND HIS KNOWLEDGE OF THE PRODUCT. THIS TYPE OF SERVICE REALLY MAKES A DIFFERENCE. THE TECHNICIAN SHOWED TRUE COMPASSION FOR THE WORK HE DOES. I HOPE THAT THERE ARE A LOT MORE TECHNICIANS OUT HERE LIKE THE ONE THAT SERVICE MY APPLIANCE TODAY. HE TRULY MADE MY DAY.


Map of Henrietta, NY

great service call





Map of Hilton, NY

Jim




Outstanding technician


Has great knowledge about his job.




Was up front about what was wrong and stated the different things that could be done and the costs.


sort of a waste of time




nice repair crew, but overall it was a waste of time. on their 3rd visit after ordering additional parts at the 2nd visit, it was finally discovered the microwave was beyond repair and a new microwave is needed. 3 weeks wasted unfortunately.


Outstanding Service!Very know




Very knowledgeable and helpful in explaining all that he did in repairing the appliance. He was a very pleasant personality to work with.


Great service





Fast efficient service




Technician arrived shortly after his courtesy phone call, He powered his work van through the treacherous roads of the trailer park combating snow and ice. He immediately identified the issue with my stove and fixed it promptly. He was courteous and professional, I couldn't tell for sure but I believe he is a mallard Hunter. I can't recall his name but It may have been Marty, Keith, Rusty or Hank. I would gladly share a mobile home kitchen or duck blind with him any day.


Dishwasher repair




Found and fixed the problem Quickly. Tech was professional and pleasant.


Excellent and polite





Great Service!




Steve is a top-notch serviceman: friendly, courteous and a great diagnostician. He was very nice to my curious kitten and older grey cat. You should be proud to have Steve as a representative of your company.


Good service





good serviced follow-up





Very Professional service personal




I was impressed by the professional and knowledgeable service tech : Dave Long . I had a intermittent problem with my washer, Dave quickly analyzed the problem and repaired the connector. Thank you Dave.


Great service




Technician was professional, efficient and knowledgeable about the issue.


Great





Andy Prestigiacomo




Knowledgeable technician very professional


Courteous and efficient




No complaints. Was courteous and attentive as I explained the problem. Definitely knows his trade! Cannot rate cost, it was under an extended warranty.


warranty coverage




found the time frame for replacing parts longer then appreciated. it may have been to the warranty program. other wise everything was great. thanks


Tech was great!




New appliances and tech patiently and thoroughly covered all issues.


great service





Very friendly!




Very friendly tech! Repaired my stove very efficiently and showed me some other things about my stove.


Great service




Gary has come a couple of times to my home to repair my stove. He has done a wonderful job each time. As soon as I start explaining what is wrong and he immediately tells me he knows what’s the problem is and takes care of it. He has been on time for each appointment and very professional.


courteous service




Dave knew his stuff & clearly explained the cause of the problem to me. I thought he did a great job with your trainee.


great service





Good experience




Great service for reasonable price. Very knowledgeable technicians who were extremely helpful!


Outstanding service





Great Service




The Tec was very friendly and knowledgeable.


Great service




Technician called ahead and arrived on time. Diagnosis was fast and price was fair.


Great Service





Fantastic service




The agent was professional, courteous and friendly.


Great tech





microwave assessment




Your quoted price should include the tax