Customer Reviews

Local Reviews
for Rochester, New York

Appliance Tec Rated 4.8 out of 5 stars based on 1319 customer reviews


Map of Lyons, NY

Great




Review of Appliance Tec

very good job and was very cordial


Map of Canandaigua, NY

Great service




Review of Appliance Tec


Map of Rochester, NY

Evan E is Class Act




Review of Appliance Tec

Every service tech should be like Evan. Smart, courteous, prepared and efficient.


Map of Fairport, NY

Great servicr




Review of Appliance Tec

Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!


Map of Pittsford, NY

Wonderful service tech!




Review of Appliance Tec

Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.


Map of Webster, NY

Personable, knowledgeable, skilled tech




Review of Appliance Tec

Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.


Map of Fairport, NY

Great Service




Review of Appliance Tec

Dave was great... Gave me a lot of good information.. Thank you...….


Map of Pittsford, NY

Steve is very personable and is great!




Review of Appliance Tec

Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.


Map of Fairport, NY

Technician was great




Review of Appliance Tec

Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.


Map of Fairport, NY

The replacement part fit right in for a quick repair.




Review of Appliance Tec


Great service




Review of Appliance Tec

Tech was very knowledgeable about the service and very professional.


Great service




Review of Appliance Tec

Dave got here on time....super pleasant and very knowledgable.


Great Tech




Review of Appliance Tec

Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!


Wonderful service and found a convenient time to come and repair my dishwasher.




Review of Appliance Tec

I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.


Dishwasher repair




Review of Appliance Tec

I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.


Great service




Review of Appliance Tec

My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.


Great Job




Review of Appliance Tec

Very efficient.


Excellent Service




Review of Appliance Tec

Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.


Great service




Review of Appliance Tec


Good




Review of Appliance Tec


Great service




Review of Appliance Tec


Prompt Service




Review of Appliance Tec


Replaced defective front panel




Review of Appliance Tec


Great service




Review of Appliance Tec

Shaun an was great. Quick and efficient


Thank you




Review of Appliance Tec

Did a great job. Thank yiu


Timely service




Review of Appliance Tec


Prompt & Professional




Review of Appliance Tec

Very satisfied with Evan’s efficient & knowledgable service.


The best!




Review of Appliance Tec

Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”


Great service




Review of Appliance Tec


Great service




Review of Appliance Tec

Dave was very pleasant, seemed very knowledgeable and fixed our problem quickly.


Awesome service




Review of Appliance Tec

Friendly and. Capable,,


Excellent Service




Review of Appliance Tec

Evan was a very helpful, knowledgeable, and friendly guy.


Wonderful customer service




Review of Appliance Tec

He was pleasant, capable and easy to relate to.


good service but had to wait several days




Review of Appliance Tec

Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great


Great




Review of Appliance Tec

I was pleased with the work that they showed


They did a good job




Review of Appliance Tec


Great service on 10 year old dryer




Review of Appliance Tec

Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.


Feel i was duped.




Review of Appliance Tec

Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.


Response from Appliance Tec:

Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.


good service; fair price




Review of Appliance Tec


Excellent service !




Review of Appliance Tec

Dave F. Was polite, knowledgeable and very efficient.