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Local Reviews
for Webster, NY

Appliance Tec Rated 4.9 out of 5 stars based on 162 customer reviews

Map of Webster, NY

The tech was on time and was knowledgeable




Review of Appliance Tec

When II called I told the person what the problem was and was told the cost of the service call. The tech came and told me what I already knew, that it was the controller and he informed me that it was not available and he put the panels back and I was told that his supervisor would call me. The next day the tech called me too say his supervisor could not find the part. I did a internet search and found new ones and places to send them for repair. So what did I pay for?


Response from Appliance Tec:

When parts are no longer available it is an unfortunate situation for everyone involved. To us, "knowing" what is wrong doesn't happen until our technicians have their eyes and hands on the machine. We have been doing this long enough to know there are too many variables for it to be otherwise. We also cannot know the status or availability of each of the tens of thousands of parts in our industry. Regarding the part itself; we only purchase parts from factory authorized distributors and will not install re-manufactured boards which potentially could be a safety issue. If the part is found online, it would be wise to know the state of the part. Is it used? Rebuilt? Is it truly in stock? In most cases"NLA" parts that show in stock are actually not. Now to what was paid for. We were called out as professionals to diagnose a non-working oven, which we did. It is unfortunate that the part was no longer available but we can't control that. We agree that this is a frustrating situation and wish there was a different outcome. We are always available if there are any questions. 585-442-8690


Map of Webster, NY

Great service and friendly tech.




Review of Appliance Tec

I am completely satisfied with the service on my dishwasher, the tech knew what he was doing and was very nice.


Map of Webster, NY

Marie




Review of Appliance Tec


Map of Webster, NY

Excellent service




Review of Appliance Tec

The tech was very professional and very good at his job and knowledge. But Appliance Tec overbooked him with 10 booking in a 4 hr period. A little much for 1 tech so I was last on the list Not nice to do to an employee!


Map of Webster, NY

Wash machine




Review of Appliance Tec

Evan was very professional


Map of Webster, NY

Renate




Review of Appliance Tec


Map of Webster, NY

Great service




Review of Appliance Tec


Map of Webster, NY

great funny and informative




Review of Appliance Tec

great


Map of Webster, NY

Paul




Review of Appliance Tec

The technician was kind informative and professional. David Long


Map of Webster, NY

Great fast service. No issues. Would recommend to family and friends.




Review of Appliance Tec

Great service. On time and did a good job .


Outstanding service




Review of Appliance Tec

Dave has serviced my appliances numerous times. He is efficient, very quick, and personable. Definitely will call with any future issues and request Dave if that’s possible.


Prompt and professional service!




Review of Appliance Tec

Dave was timely, helpful, and quickly resolved our refrigerator’s fan failure.


Excellent service




Review of Appliance Tec

Very professional


Verry effective in finding g problem




Review of Appliance Tec

Did a great job. Found problem cause and provided me with tips for better use of my washer.


Awesome awesome awesome.




Review of Appliance Tec

Evan went above and beyond to help with our appliance issues. Great customer skillls. Send him any time


Ron




Review of Appliance Tec

Very good experience.


Oven repIr




Review of Appliance Tec

Whoever is hiring at your place is doing a great job. My experience with both James and Evan was a pleasant one. Both were friendly, knowledgeable, and professional.


Maura




Review of Appliance Tec

Great service.


Joan Klobusicky




Review of Appliance Tec


Great service




Review of Appliance Tec


Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL KRFC302EBS02 Q1 no Q2 no Q3 no Complaint of noise from unit. Customer provided video.Ran service test 121 and confirmed noise is a stuck damper. Ordered new damper. Customer out of town till 10/27.Verbal signature acknowledged.; ordrng 1 WPW10594329 (Damper)

Near Lake Rd, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errorsF6E4F6E1During service diagnostics cycle with probes plugged into water valve connector never received 120VAC to solenoid. Valve not opening. Disconnected water supply and confirmed water flow. Needs new control board. ; ordrng 1 W11120155 (ACU)

Near Robin Hood Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHW00 Found small ice cubes and customer stated ice would not come out when dispensed. Replaced icemaker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER

Near Shoemaker Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR AMANA ATB1935HRW Replaced bi metal thermostat for not defrosting. ; used 1 WP4387490 (DEFROST TSTAT 50) from stock

Near Lake Rd, Webster, NY 14580
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 "Sr#7728894079Found discharge line that goes into defrost drip tray had cracked. Repaired line, added die drier and recharged."

Near Northbrook Way, Webster, NY 14580
Evan E.

Evan E.

RANGE FRIGIDAIRE PLCF489CCA Customer stating that unit is failing to operate broil cycle and broiler element has already been replaced. Removed rear panel and ran test broil cycle. Discovered that control is failing to send voltage to broil element. Control will need to be replaced. Control is no longer available from distributor. Office will contact customer if we can locate replacement. Collecting service call fee for now 318010102

Near Maple Dr, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Replaced switch for interior dispenser but unit is still dripping small amount from dispenser. Ordering bladder and union ; ordrng 1 W11229977 (BLADDER ) and 1 WP2300868 (WATER UNION)

Near Hillspring Terrace, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit was off when arrived . Ran test four . Looked that freezer evap . Freezer evap was showing frost pattern . Customer said unit is turning on and off . All compartments not cooling . Fresh food evap has full frost pattern. Ordering control boards . Unplugged deli drawer UI for not responding to touch . That board can cause DC shorting . Customer will monitor unit ; ordrng 1 W11092503 (panel-ui) and 1 W11092502 (panel-ui) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec)

Near Pathway Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced user interface and main control in back . Customer will monitor.

Near Brick Landing Pl, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW8500DC5 Q1 no Q2 no Q3 no Complaint of no power to UI. Was flashing F6E2. Tested panel and unit is unresponsive. Power cycled unit and reseated UI harness. UI is turning on. F6E2 is stored. Ordering control and UI.; ordrng 1 W11209420 (ACU) and 1 W11095624 (UI)

Near Montgomery Glen Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR GE GSL22JFXALB Found the freezer section had build up of ice . Unit does not have water going to it . Defrosted ice block and unplugged ice maker . . Checked gaskets . Gaskets are sealing . Customer will monitor

Near Woodsboro Farms, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2466QF4A Customer stated that control would not respond to commands. Upon inspection discovered that triac on control had burned up at terminal causing issue. Control willNeed to be replaced. Customer does not want to proceed at this time. Collecting service call fee

Near Wildflower Dr, Webster, NY 14580
James J.

James J.

REFRIGERATOR GE ZISW42EMB Q1 n. Q2 n. Q3 n. Unit not cooling compressor rattles whole fridge and short cycles. Evap fan not running. Defrost timer ticking loudly. Water dispenser not functioning. Need parts sealed system. Will charge for water valve on return visit. Valve 35 plus tax ; ordrng 1 WR57X10051 (water inlet valv kit) and 1 WR60X30349 (evaporator fan motor) and 1 WR86X25269 and 1 WR87X10082 (refrigerator compres) and 1 WR9X502 (timer defrost)

Near Thomas Maria Cir, Webster, NY 14580
Evan E.

Evan E.

RANGE ELECTROLUX EW30IS65JSB Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or “self check” failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)

Near Paperbark Ln, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR JENN AIR JFC2290REM00 Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good

Near Lake Rd, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.

Near Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.

Near Channing Woods Dr, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER

Near Maple Dr, Webster, NY 14580
Evan E.

Evan E.

RANGE FRIGIDAIRE LGEF3045KFJ Customer stating that unit is shutting off on its own during bake cycle. Checked incoming voltage to unit. Unit is receiving 240v. Ran test bake cycle and monitored incoming voltage. Observed unit during bake cycle for 45 mins could not replicate issue at this time. Technician did reset control before servicing. Part is on backorder. Tech recommended to customer to monitor unit to see if issue persists if so technician will return with part. 5304495520 (control) Quoted for repair....(5304495520) Control $ 170.00S&H $ 15.00Labor $76.40

Near Close Cir, Webster, NY 14580
Evan E.

Evan E.

COOKTOP KITCHENAID KICU509XBL00 Replacing module due to Line 1 fuse blowing on original module. Service pointer W10556232A calls for module replacement. Replaced module and tested unit. Unit tested good

Near Coastal View Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Replacing heater due to ceramic coating coming off of heater causing burning smell inside unit. Replaced heater and tested unit. Unit tested good

Near Appian Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADT0 Replacing wash motor and drain pump due to unit leaking from seal on wash motor onto drain pump causing pump not to function. Replaced wash motor and drain pump. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Channing Woods Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS0 Customer stated that unit is failing to drain after pump has been replaced. Discovered that connector for pump was not fully seated causing intermittent drain issue. Reseated connector into clip. Tested unit. Could not replicate issue once doing so. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Park Ave, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.

Near 5 Mile Line Road, Webster, NY 14580
Tanner R.

Tanner R.

DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.

Near Cane Patch, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.

Near Backus Rd, Webster, NY 14580
Evan E.

Evan E.

RANGE FRIGIDAIRE FGES3045KFC Customer stated that unit is failing to operate inner coil on burner. Upon inspection discovered that coil had snapped causing issue. Ordering Left front burner ; ordrng 1 316282000 (BURNER )

Near Francesca Way, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 no Q2 no Q3 no Complaint of no cool. Inspected FC and is at room temperature. Absolutely no cooling power.Ran service test 4. Can hear 3 way valve moving. Compressor does start. Observed evaporator in FC during step 5 of test. No significant frost ever builds on evaporator. Unit low on refrigerant. Ordering sealed system repair. Due to cost of repair customer is researching options with manufacturer and replacement.

Near Pathway Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit not progress through cycle. Unit would stay stuck on sensing. Checked for error codes. Discovered error code f2e1 for stuck key. Discovered that start key on control was stuck on. This was causing issue. Unit was continually pausing cycle due to control button sticking. Disassembled control and inspected control. Discovered small piece of plastic causing issue with button. Removed plastic reassembled console and tested button again. Button is now actuating as it should. Could not replicate issue once reassembling console. Ran test cycle to confirm function. Unit tests good

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 "Customer stating unit is leaking from left side of machine. referring to service pointer W11481731. Upon inspection discovered that dispenser was causing issue. Ordering dispenser ; ordrng 1 W11465533 (DISPENSER ), dspstn on spec-tagged invntry: 1 W11316766 SHOCK"

Near Gallant Fox Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS20EVWH10 Both fresh food gaskets are torn . Ordering gaskets ; ordrng 2 W10830189 (gasket-fip)s

Near Railway Crossing, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Replacing tub and sound shield due to unit having crack in rear of tub causing unit to leak. Replaced tub and shield. Swapped over all parts. Unit tested good

Near Shallow Brook Terrace, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE234GPS1 Replacing kick panel due to original panel having large crack in it. Replaced panel. Unit tested good

Near Galante Cir, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is dripping from left corner of machine. Upon inspection discovered issue is with dispenser. Referring to service pointer W11481731. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER )

Near Barrow Hill, Webster, NY 14580