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for Webster, NY
John - Webster, NY
Excellent service. Professional, efficient and on time. Excellent communication, before during and after service call. I highly recommend these folks.
Electric oven (top smaller) heating more in the back
Ronald - Webster, NY
Even E was helpful and professional. However the price for the service provided was high.
Dave - Webster, NY
Evan was timely, polite and all business
Nancy - Webster, NY
This was my first repair of my professional stove. Evan was prompt, knowledgeable and respectful of my home. I was very pleased with the service I received!
Carlton - Webster, NY
Knowledgeable and efficient
Carol - Webster, NY
Professional & great service
Carol - Webster, NY
Evan is very knowledgeable about my flat top range. He not only fixed the problem quickly but also gave information about upkeep that I needed.
Richard - Webster, NY
Great experience with Dave. Would recommend to all. Your system to track the tech is a fantastic service to the customer. I will use your service in the future.
Ronald Mathieu - Webster, NY
words can't describe the value of this guy. He is #1.He has a passion for what he does He cares about doing a good job.You people are blessed to have him representing your company.
Christine - Webster, NY
We were very pleased with the service performed on our refrigerator. Evan was very professional, courteous & knowledgeable on the repair work that was needed. He was very thorough in troubleshooting the problem & successfully fixed our problem.
Very professional and efficient.
Kyle - Webster, NY
Quick and easy service
Michael - Webster, NY
Evan was a great tech. Efficient, neat and very nice. Came when expected, had the parts, and very business like. We were very happy with the service.
Excellent customer service
Madonna - Webster, NY
Excellent customer Service by your service tech Dave. Knowledgeable, courteous, took the time to understand our problem and made all right. Sal Madonna
Appliance Tec Excellent Service Provider
Simone - Webster, NY
I’ve been working with Appliance Tec for a number of years now. Easy to set up an appointment, the service people are friendly and proficient at their work, and their pricing for repairs is always reasonable. Appliance Tec is one of my trusted companies I call when in need of assistance.
Steve - Webster, NY
Dave was very thorough in his diagnostic evaluation and explanation. Addressed the issue at hand and made notes in the record for the next step(s) if this issue returns.
Richard - Webster, NY
The tec was neat and efficient in replacing the console on the new stove. He took the time to explain some extra features on the stove and dishwasher that I wasn't yet familiar with. I really appreciated this. (This is a new home, and we've only been here about 3 weeks.)
Great overall experience
Sharon - Webster, NY
Great service. Technician(Steve) was knowledgeable,friendly, and right on time! Parts came in right away, and appointments were easily scheduled.
Art - Webster, NY
Great service. Very thorough!
Jim - Webster, NY
Robert - Webster, NY
Arrived on time. Professional, personable and efficient! Hate when I have an appliance problem, but these guys are the guys to call!
OVEN KITCHENAID KOSE500ESS03 "Customer stated that unit was not heating but controls are functioning. Checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked power at element. Board is failing to send power to element. While tech was uninstalling unit. User interface was loose and fell onto ground. Connector has broken on UI. Ordering UI , control and thermostat. Seeking parts coverage for repair.; ordrng 1 W11093241 (CONSOLE ) and 1 W11179310 (CONTROL ) and 1 WP4449751 (THERMOSTAT )"
WASHER WHIRLPOOL MHW5630HW0 Cusltmer stating that unit is moving while spinning. If washing larger load unit is moving around room. Watched unit throughout full was with large load of clothes inside drum. Front of Unit is bouncing more aggressively than normal. Ordering front shock absorber ; ordrng 2 W11316766 (SHOCK OBSORBER)s
DISHWASHER KITCHENAID KUDS35FXSS9 Customer stating that mark is forming on inside of cabinet where fill valve is located. Ordering fil valve assembly & drain hose & sound shield ; ordrng 1 W10316375 (FILL ASSEMBLY ) and 1 W10877094 (SOUND SHIELD ) and 1 W10878507 (HOSE ) and 1 WPW10545278 (DRAIN HOSE )
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Fresh food compartment building a very small amount of ice on the left side due to a poor seal on the evaporator cover. Ordering evaporator cover. Coil thermistor will also need to be replaced to prevent this from reoccurring. Ordering sealer to seal liner to cabinet. ; rqstng P&A on 1 483338 (SEALER) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
OVEN WHIRLPOOL WGG745S0FS02 SR7726565372Checked oven temps due to upper oven taking a long time to bake. Average temperature was 358. Documented with tech line and showed customer how to calibrate the unit for better results.
WASHER WHIRLPOOL MVWX655DW1 Customer stated grinding noise is coming from bottom of machine. Upon inspection discovered that cam nut was loose causing pulley to rub on belt guard. Belt guard now has large hole in it due to this. Also discovered that dispenser tray is cracked. Ordering belt guard and tray ; ordrng 1 W11127356 (DISPENSER TRAY ) and 1 WPW10427633 (BELT GUARD )
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Replaced ice maker fan, fill tube heater and fascia for frost accumulating on fascia and back of ice maker housing. Found water on bottom of Ff section again. Drain pan was dry. Added permagum around tray to keep water towards drain."
RANGE WHIRLPOOL MMV1174FZ3 Door is bent slightly at hinge. Hinges look square. Ordering door; ordrng 1 W11037847 (door/mw)
DRYER WHIRLPOOL MEDC465HW0 "Customer reports the unit would not heat. Discovered a wire going to the temp selector was not connected. Connected wire, then unit began to heat. Also preformed a vent test. Unit failed vent test. Suggested customer to have the vent cleaned for optimal drying performance. Repair successful. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
WASHER MAYTAG MVWB88OBWO "Customer concerned about a loud noise during the spin cycle. The basket spins freely, but the failed bearings could be heard when the basket spins. A bearing kit should be installed to take care of the issue. Customer declined further repair."
RANGE FRIGIDAIRE FGEW3045KFB Customer stating that oven is off 25-50 degrees each time a bake cycle is run. Ran test bake cycle. Watched unit progress up to 200’degrees then instantly jump up to 350. Issue is with temp sensor or not providing proper readings. Ohmed out temp sensor. Sensor tested infinite ordering sensor ; ordrng 1 5304504897 (TEMP SENSOR )
OVEN KITCHENAID KOSE500ESS03 Rescheduling for Friday 9/06; schdld next appmnt for 12/6 FRI 9-12
REFRIGERATOR MAYTAG MBF1958FEZ03 Customer stated that door is having issue closing properly. Unit is producing clicking noise while door is opening and closing. Removed door to inspect hinge suspecting issue with hinge bushing not seating correctly inside door frame Ordering hinge bushing ; ordrng 1 WP12028505AP (DOOR CLOSURE)
RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit would light for initial preheat but never relight after that. Inspected ignitor and discovered that ignitor was dirty causing poor ground connection when unit is trying to relight. Cleaned ground connection and ran test bake cycle to 350. Observed unit during bake cycle to confirm that unit was relighting pilot as it should. Listened to ignitor cycle on and off multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
RANGE WHIRLPOOL MET8775XS00 Customer stating that items are coming out burned on bottom when cooking in upper oven. Checked for error codes. No codes were present. Ran test preheat and took temp readings. Calibrated unit down -10 degrees and took temp readings again. Unit cycling heat as it should. Explained to customer how to calibrate unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Installed cam on door that was missing
REFRIGERATOR GE GFE29HSDCSS Fresh food defrost drain is frozen defrosted drain. Customer to monitor
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit is not cooling well due to a failing compressor. Ordering a compressor ; ordrng 1 W11109499 (drier-tube) and 1 W11393142 (COMPRESSOR KIT)
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Customer stated that door had large dent on top left side upon delivery of unit. Replaced left side door. Unit tested good
REFRIGERATOR KITCHENAID KRFF300ESS01 Right hand door is damaged at the hinge ordering door; ordrng 1 LW10721542 (dor-fip)
REFRIGERATOR KITCHENAID KFIS29BBMS03 Found Ff evaporator drain full of ice. Removed ice. Drain is not restricted. Shimmed up left side to force water to drain. The ice maker is condensation on fascia. Ordering fan and fascia heater; rqstng P&A on 1 W10846539 (evaporator fan ) and 1 WPW10553630 (escutcheon) and 1 WPW10554299 (heater FILL TUBE)
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit was off when I arrived. It had lost cooling in both compartments and damaged the floor. CalledTechline to document. When unit was plugged in it began to cool. Techline wants the diagnoses continued after the unit has been running for at least 24 hours. Did it charge a service call because I could not complete a diagnosis7726512304; schdld next appmnt for 12/2 MON !
OVEN GE ZDP364NDP5SS Replacing bake element due to old element failing to maintain temperature unit was 20-25 degrees lower than temp reading. Replaced element and ran test bake cycle to 350. Unit tested good. Control board part # WB19K10061 $292.17 Encoder Assembly part # WB24K10048 $165.28
REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Replaced ice door for not closing. The ice door tested good.
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced control and thermistor due to inconsistent temps. Freezer was at 3 when I arrived. Customer to monitor
REFRIGERATOR GE PSS26MSWASS This unit still has a parts warranty. Customer is going to contact the manufacturer.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit for inconsistent temps. Freezer temperature checks good. Freezer is set to its maximum setting and is keeping the fresh food a bit too warm. Put setting to minimum so the unit can pull down below 38 fresh food gasket is torn. Ordering door due to a poor seal at the lower right hand side; ordrng 1 LW10599404 (dor-fip)
DRYER MAYTAG MEDB835DC4 Cusomter stated that they are experiencing very long dry times. Checked for error codes upon arrival. Discovered code f4e3 for restricted airflow inspected vent and discovered that piece of packing plastic was inside baffle of dryer exit. This was causing issue. After removing plastic from baffle. Tested unit. Airflow is much better. Cleared code. Unit tested good
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Left side door is missing door closure cam. Ordering cam. Unit is making ice poorly due to a restricted water supply. Recommending the customer have the Needle valve replaced in the correct orientation to prevent it from restricting. ; ordrng 1 WPW10470155 (cam-door)
DRYER WHIRLPOOL WED4815EW1 Customer stated that they were experiencing long dry times and door was hard to shut. Tested dryer with dryer vent test kit. Discovered that unit is not vented properly causing issue. Door strike is also sticking making door very hard to open. After pinching strike with pliers door was now shutting as it should. Recommending customer have vent cleaned to improve dry times. Unit tested good otherwise
DISHWASHER KITCHENAID KDTE104ESS3 Repacking control due to unit not filling or draining correctly. Replaced control and ran test cycle. Unit completed cycle as it should. Unit tested good
REFRIGERATOR KITCHENAID KFIV29PCMS02 Off test 4 step 1 LS=20 HS = 20Test4 step 3 LS -30 HS =110Step 4 LS=-10 HS =100Step 5 LS=-20 HS=110Sr#7726450577On arrival the freezer was 45 degrees and set to -5. The fresh food section was 42 and set to 33. Inspected every exposed piece of copper for refrigerant leak since there is now a dye drier on it since first repair. Could not find leak anywhere. Call manufacturer tech line and found the unit unrepairable due to internal leak. Customer is going to contact customer service.
MICROWAVE WHIRLPOOL WMH53520CS5 The unit needs door switches for light not turning on and not running. Found the unit also needs a humidity sensor for F4E4 humidity sensor error causing no operation when sensor cooking. ; rqstng P&A on 1 W10833858 (sensor) and 1 W11244490 (INTERLOCK)
WASHER WHIRLPOOL WGD5620HW0 Clip in the console was broken causing the console become misaligned with the front panel of the unit. Replaced console. Repair successful.