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for Webster, NY
Vivian - Webster, NY
Shaiman was exceptional with handling my concerns with my less than two week old washer He thoroughly checked out the machine looking for answers and made suggestions Was very courteous and respectful and genuinely concerned Orville’s should take a lesson from him
Edward - Webster, NY
Dave was professional and knowledgeable. He has very good customer interaction skills.
Robert - Webster, NY
Called & showed up on time! Personable, completed job quick and efficiently!
Good service experience!
Renee - Webster, NY
Great job, very fast
Bradley - Webster, NY
Ray - Webster, NY
Very professional service; very pleased overall; price seemed reasonable.
Awesome complete service
Robert - Webster, NY
Personable, knowledgeable and showed up on time!
Oven Problem Solved
Deborah - Webster, NY
I want to applaud Dave for his patience and calmness in coming back several times to fix my gas oven. It was frustrating for us all; yet he stayed the coarse and dealt with whirlpool several times to do what was best to give me new inner oven parts. Now my oven turns on every time and cooks my food the way it never did for the 1 1/2 yrs I used it. I highly recommend Dave because he was very careful as he moved my oven back and forth and he really seems to care about his quality of service and for us owners of these new appliances!
Orlando - Webster, NY
Technician was very professional and polite. He forgot to bring a. screw for top of fridge but that’s ok.
Great service, knowledgeable!
Adam - Webster, NY
The guys showed up and were very friendly and trustworthy. Great experience.
Chris - Webster, NY
William - Webster, NY
Respectful, timely and courteous
Leo - Webster, NY
Evan is the man. He was the ultimate professional. Thank you!
Bernard - Webster, NY
Even was excellent, very knowledgeable, neat and polite! 5 star*****!!👍🏻👍🏻
Thomas - Webster, NY
Appliance Tec, provided great service and responded quickly. David was efficient, polite and very professional.
Bill - Webster, NY
Rene - Webster, NY
Could not have been more courteous or knowledgeable.
David - Webster, NY
Called to ask if he could come early because he was running ahead of schedule. Was very knowledgeable.
Linda - Webster, NY
Evan was polite, on time, efficient!
Mary - Webster, NY
Dave was very professional and knowledgeable.
OVEN WHIRLPOOL WOD51ES4ES00 Customer stated that unit was flashing f1e1 error code during bake cycle. Tech sheet calls for replacement of main control board in relation to this code. Replaced control board Ran test preheat to 350 on both ovensUnit tested good
REFRIGERATOR KITCHENAID KSF26C4XYY03 Ice maker still isnt working called Techline SR 7724925104 he said to order the other control board . W10870822 . Replaced board . Tested unit in test 15 passed . Wasn't before . Tested good .
DISHWASHER WHIRLPOOL WDF775SAYB3 Customer stated unit was filling with water but never moving water through the cabinet. Upon inspection discovered unit was displaying error code 4-3 wash motor not running. Quoted customer to replace wash motor. Customer doesn’t not want to proceed due to age of machine. Collecting service call fee
DRYER WHIRLPOOL WED9200SQ1 Customer stated unit was not heating. Upon inspection discovered that heating element had broken and mad contact with cabinet. Element had gone bad. Replaced element. Ran test cycle Unit tested good
WASHER MAYTAG MVWC350AW1 Customer stated unit was starting cycle on its own they need to shit off power to machine each time they are finished using it. Power was off to machine upon arrival . Once powering unit up unit immediately began to start cycle without selecting any functions. Canceled cycle and checked for codes. No codes were present. Replaced control Ran test cycle Unit tested good
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Found the black wire to the ice maker is broken inside door causing ice maker to not get power. Ordering door ; rqstng P&A on 1 LW10410951 (dor-fip ms), states that autho needed"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found very low water flow coming to the refrigerator. The ice maker fill tube had filled with ice and burst. Ordering fill tube ; ordrng 1 67006317 (tube-water)
REFRIGERATOR WHIRLPOOL WRT318FZDB Found defrost drain was plugged causing ice accumulation in freezer and leaking. There was frost on top of evaporator and ice around the sides of evaporator. Removed all frost and ice. Pulled unit out and inspected the drain line behind u it and it was not plugged. The refrigerator is working as expected.
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced damper for freezing in fresh food section and water valve for loud operation when calling for ice. The refrigerator tested good
REFRIGERATOR WHIRLPOOL WRT541SZHV00 "The freezer had frost on top front and the fresh food section had condensation accumulation on ceiling of fresh food section. Replaced fan for improperly pushing air. The door had a creeking sound when pulled to all the way open position. Adjusted left caster and the sound is gone ; dspstn on spec-tagged invntry: 1 819043 PROBE-HEAT , used 1 WP2315539 (MOTOR-EVAP) from stock"
MICROWAVE WHIRLPOOL WMH32519HT2 "Replaced diode due to unit making sputtering noise when starting cycle. Noise is intermittent and does not happen each cycle. Unit is still making noise after replacement of diode. Noise is coming from transformer. Ordering transformer ; ordrng 1 W10836753 (TRANSFORMER ), used 1 WPW10492276 (DIODE) from stock"
WASHER WHIRLPOOL WFW5620HW Customer concern is the unit vibrates excessively during spin cycle. Inspected the suspension leveling feet rotor in basket. Any and all vibration appears to be normal machine operation. Called tech line to verify and document. Unit tested good.SR: 7724899994
REFRIGERATOR KITCHENAID KSF26C4XYY03 Replacing ice maker due to old ice maker failing to energize water valve. Replaced ice maker. Confirmed unit had 120v between L & N. Unit did not have power initially checked door harness for continuity to ice maker harness tested good. Once checking for voltage again unit had 120v. Customer to monitor and report back if issue persists. Possible door harness issue
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Seal on the freezer was not sealing all the way . Reseated gasket and sealed the door cabinet. Tested unit tested good .
REFRIGERATOR WHIRLPOOL GX5FHTXVB03 Right hand door is loose . Found the bottom side of the door is broken .would need a new door 12978075BQ . Door is discontinued. Broken door should not hurt the function of the unit .Light bulb out is fresh food section.. Customer is going to by new bulbs .
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Water not dispensing from dispenser but is making ice . Called techline SR7724892967 tested power from from control board . Wasn't getting any powe. Techline said to order water valve and control ; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec)
REFRIGERATOR KITCHENAID KSF26C4XYY03 Icemaker is working ran in diagnostics and ran through cycle . Icemaker also filled . Called techline SR7724893957 . Checked icemaker sensor said bin was full but it has nothing in it . Tested board . Was not putting out the correct amount of power ordering new sensor board W10898445; ordrng 1 W10898445 (cntrl-elec)
MICROWAVE MAYTAG MMV4206FZ3 Replacing control board due to clock flashing on and off intermittently and light underneath failing to light up when selecting function on UI.Replaced control board Unit tested good Part is ATEC warranty
MICROWAVE WHIRLPOOL WMH32519HT2 Customer stated unit was producing noise when starting unit. Ran test cycle to replicate issue. Discovered that magnetron is failing to run consistently. Capacitor is causing issue not allowing magnetron to start running. Ordering capacitor ; ordrng 1 W10850446 (CAPACITOR )
DISHWASHER KITCHENAID KDTE104DSS0 Customer stated that unit was running up against cabinet. Upon inspection discovered that unit was not installed properly with mounting clips on side. Reinstalled clips properly and fixed cabinet seal. Unit now shutting as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
RANGE KITCHENAID KSGG700ESS1 Customer stated unit was flashing f8e0 code. Upon inspection discovered that code was for blower fan. Ohmed out fan motor at control looking for 105k unit was not displaying 105k motor had failed Also checked for 5v Dc at control to confirm hall sensor tested good Replaced fan Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
WASHER WHIRLPOOL MVWB766FW0 Customer stated unit was not filling with hot water. Upon inspection discovered that unit was flashing f3e2 error code (inlet water temp failure) discovered that hot valve is failing to actuate during diagnostic test cycle. Replaced valve.Ran test cycle Unit tested good
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit was leaking from rear of machine. Upon inspection discovered unit was slowly dripping from drain pump filter. Rubber gasket on filter had come out of channel causing water to slowly drip. Reseated gasket and reinstalled filter Ran multiple test cycles and observed filter housing while unit was draining. Could not replicate issueUnit tested good
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Found that the unit was leaking from a bad solder joint at the fresh food evaporator from when county wide had replaced it. Changed filter drier, repaired joint and recharged. Unit began cooling. Found that copper waterline is badly linked from a poor installation. Recommending that the customer shut off the water supply to the refrigerator unit a repair can be made by a licensed plumber. ; used 1 WPW10143759 (DRIER-UV DYE) from stock"
REFRIGERATOR MAYTAG MFI2569VEQ1 Replaced failing start relay. Customer to monitor
REFRIGERATOR MAYTAG MFI2570FEW01 Found damper not closing causing cold temps in fresh food section. Ordering damper. The dual water valve was very noisy when ice maker called for water. Ordering valve. ; ordrng 1 W11043013 (valve) and 1 WPW10196393 (damper control assy)
OVEN-MW COMBO WHIRLPOOL WOC75EC0HS00 Replaced user interface for erratic operation. The user interface worked as expected.
OVEN KITCHENAID KEBK206SSS02 Replaced broiler for broken broiler. Tested heat and calibrated oven.
REFRIGERATOR MAYTAG MFI2569VEQ1 Refrigerator not cooling . Found the compressor isn't turning on every time . Found the start device is failing . Ordering new start device WPW10197428; ordrng 1 WPW10197428 (start relay)
RANGE WHIRLPOOL GW397LXUS06 Customer stated keypad was not working upon inspection could not select 1 2 or 7 on keypad to set timer or bake cycle. Ordering control panel also ordering cooktop knobs due to knobs being broken ; ordrng 1 W10279069 (CONTROL PANEL ) and 2 WP7733P526-60 (KNOBS)s
DISHWASHER KITCHENAID KDTE104ESS4 Replacing sump & motor due to old sump running intermittently during cycle. Replaced sump & motor Ran diagnostic cycle Unit completed cycle as it shouldAlso ran regular wash cycle to confirm unit was functioning as it should Unit tested good
DISHWASHER KITCHENAID KDTE104ESS4 Customer stated unit is still experiencing same issue. Discovered that wrong sump was installed unit is only running wash motor periodically. Distributor did not show customers model when selecting parts had to search each part manually. Ordering correct wash motor and control ; ordrng 1 W11084331 (CONTROL ) and 1 W11085683 (SUMP & MOTOR )
DISHWASHER KITCHENAID KUDE70FXSS3 Customer stated unit wasn’t draining. Upon inspection discovered that drain hose was clogged at disposal inlet causing unit not to drain. Cleaned inlet ran multiple test cycles Unit tested good
DISHWASHER WHIRLPOOL WDF520PADW7 Replacing sump and motor due to unit failing to pump water through wash arms. Replaced sump and motor Ran test cycleUnit tested good