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for Webster, NY
Brandan - Webster, NY
James was great, fixed the problem but it was was a little expensive
Mark - Webster, NY
Totally awesome service
Anne - Webster, NY
Excellent diagnostics. James figured out the problem and solved it!
Stellar service from start to finish!
Diane - Webster, NY
Wow! Online system to schedule apt was excellent as was the confirmation and technician tracking process. James was prompt, courteous and very professional. Would use this service again in a heart beat!
Judith - Webster, NY
We were very pleased with the service James provided. He was professional, competent and friendly. We appreciated his great service!
Good Service (Bad Parts)
David - Webster, NY
James has serviced our refrigerator twice because of a nasty reoccurring problem with defective parts. He has been giving it the best he’s got. Here’s hoping that third time is a charm. By no fault of James turn around time is awful and cumbersome.
Excellent service. Professional
John - Webster, NY
The 2 week wait was inconvenient but the technician David was on time, professional, and knowledgeable
Laura - Webster, NY
Was very professional.
James is the BOMB!
Stephen - Webster, NY
James diagnosed the problem with our refrigerator in merely a few minutes. He ordered the part necessary and was back in 10 days to complete the repair. James was very courteous, was articulate in his communication and efficient in is work. I would definitely want James back should we need another repair!
John - Webster, NY
Needed to have a part ordered and then replaced on our stove! James did a great job, explained the issue and returned our stove to complete working order!
Albert - Webster, NY
Dave arrived on time, wore feet coverings and a mask. He tested many systems on the refrigerator, listened to our concerns, offered suggestions & extended an offer to come back
Sheila - Webster, NY
The washer is still not draining. Clothes are still very wet after spinning out. Please call
Mary - Webster, NY
Amy - Webster, NY
Evan did a great job.
I used my warranty so I did not pay for service. Gentleman did a great job and was very polite
Therese - Webster, NY
Gerard - Webster, NY
David - Webster, NY
James Jason was very knowledgeable, polite, & friendly. He knew immediately what the issue was. Unfortunately the part was not in stock (not James’ problem). Part came in & installed in less than two weeks. Thank you James. Awesome job!
Evan is Awesome!
Tom - Webster, NY
Tech was Knowledgeable
Gerry - Webster, NY
Deborah - Webster, NY
Professional, pleasant and courteous repairman.
REFRIGERATOR WHIRLPOOL WRS571TIEMZ01 Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker will not rotate to home position. Thermistor failed. Replaced icemaker and cycled in diagnostics.
RANGE KITCHENAID KERS807SSS01 Replaced thermostat and leveled unit. Tested top and bake cycle. Unit functions properly. One year warranty on repair
REFRIGERATOR WHIRLPOOL WRS555SIHZ Unit leaking into basement. Found water line connection leaking. Installed new water line bushing and reconnected. Unit no longer leaking. Customer is to monitor.
RANGE KITCHENAID KFED500EBL02 "Q1 n. Q2 n. Q3 n. Glass fractured and spider web cracked over rh side. No sign of impact. Top defective. 60 month warranty on top. ; rqstng P&A on 1 W10789672 (Top), used 1 Sh (Sh) from stock"
DRYER MAYTAG MGD8200FW0 Q1 no q2 no q3 noComplaint of gas smell. Ran unit and unit smells of normal combustion. Vent tested unit and unit Tested good. Per JJ on prior service call was experiencing intermittent ignitions. Did not present on today's visit. Ordering new gas valve.; ordrng 1 WPW10118347 (Gas valve)
REFRIGERATOR KENMORE 10657784703 Unit not cooling. Only partial Frost pattern. Sealed system leak. Evaporator needs replacing. Customer opt not to repair. Refund for part not used.
MICROWAVE WHIRLPOOL WMH31017HS2 Q1 n. Q2 n. Q3 n. Unit has bulb broken in socket. Replaced bulb and tested.
MICROWAVE KITCHENAID KMHS120ESS5 Q1 n. Q2 n. Q3 n. Interlock stuck and blew the fuse. Replaced interlocks and fuse. Unit functions properly. ; used 1 Wpm0805101 (Fuse) from stock
DRYER MAYTAG MEDB835DC4 "Customer stating they are experiencing same issue as before. Unit is shutting off during cycle. Control, console and moisture sensor have been previously replaced. Ran diagnostic cycle to confirm function unit has no error codes stored. Unit is functioning as it should. Called techline to document issue. Unit itself if functioning as designed."
DRYER MAYTAG MEDE300VW1 Q1 n. Q2 n. Q3 n. Complaint that dryer takes several cycles to dry. Verified vent is clear to outside. Inspected rollers and blower. Found door sometimes would open during cycle. Adjusted door catches and retested. Could not replicate problem. Customer is to monitor. If problem persists replace thermistor. Washer pump dies mid cycle. Need 280187. Quote 367.69
DISHWASHER KITCHENAID KDPE234GPSO Q1 n. Q2 n. Q3 n. Unit not washing. Disconnected wash motor from control and reconnected and pump turned on. Ran diagnostics cycle and started normal cycle successfully. Customer is to monitor if problem persists replace pump. W11085683
DRYER WHIRLPOOL WED8200YW0 Replaced belt rollers and idler. Checked that vent was attached. Unit functions properly. Atech warranty due to misdiagnosis. ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Replaced parts and sealed new damper with sealer gum. Damper cycled and made no unusual noise. Customer is to monitor.
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Replaced gaskets and molded with heat gun.
MICROWAVE WHIRLPOOL WMH32519HZ5 "One of the interlock switches is failing. All switches testing ok when uninstalled. The old w11244494 interlock kit no longer works because two switches have been changed to smaller terminals. Ordering interlocks ; ordrng 1 W11433682 (Interlock) and 1 W11433683 (Interlock), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
DISHWASHER KITCHENAID KDTM404ESS2 Ran the dishwasher in diagnostics to locate the source of the leak. With the clear door on I never saw the lower spray arm move. Uninstalled and reinstalled lower spray arm. Got the spray arm to move normally. Retested in diagnostics with the door shut.
RANGE WHIRLPOOL WFG515S0JW1 Complaint of door not shutting properly. Rh side of door shuts slightly more than lh side. Inspected unit and it is functioning properly. Door shuts this way because active hinge is only on rh side. Issue should be less noticeable once door gasket starts to wear in.
WASHER WHIRLPOOL WFW5620HW1 Replaced control and tested spin and normal cycle. Unit functions properly. Left latch with customer
WASHER WHIRLPOOL WTW7120HC0 "Spoke to customer before arriving about the washer. This issue had been documented with tech line previously. The customer agreed to pay for a diagnosis if it did not yield different results from the previous repair. Checked rotor and stator for loose or missing bolts. Stator windings tested good at 8.5ohms on all windings. Electrical connection right a secure. Ran service diagnostics to check shifting and spin. Tested water level, thermistor, and tach sensors. Did not get a reading from the tach sensor when spinning the tub. Called Techline to verify the test results. They could not provide and answer as to why there was no reading but they suspect that the tach test on this model is unavailable. They will follow up with me on this issue via email. Techline verified that the issue is likely caused by variables in items being washed and not machine operation. Collected the service fee for the visit."
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit was falling to spin out correctly and would experience a wet load at the end of cycle regardless of load size. Customer ran cycle and left load in machine at end of cycle. Customer was correct load was sopping wet still and was only 2 bed sheets. Ran unit on manual test mode to confirm function. Unit is spinning out as it should. Mechanically unit is working as it should. Tech is suspecting issue with control specifically pressure switch failing to sense water in tub at end of cycle ; ordrng 1 W11170319 (CONTROL )
WASHER WHIRLPOOL WTW4800XQ1 "Unit is not washing because it will not spin or agitate. Found motor capacitor testing out of range. Replaced capacitor. Calibrated unit and tested in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID and 1 WPW10625045 CAPACITOR , used 1 W10625045 from stock"
DISHWASHER KITCHENAID KDTE234GPS0 The customer is unhappy with the performance of the dishwasher. Put unit into diagnostics. There were no saved errors. Inspected unit while it was washing. The wash motor is struggling to push water through both the upper and lower spray arms. The wash motor chopper screen is likely restricted. Ordering sump and spray arms; ordrng 1 W11085683 (Sump) and 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)
HOOD VENT KITCHENAID KVWB400DSS Replaced scratched hood vent chimney.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing. 122volts to wash motor at 8 ohms. Need pump. ; ordrng 1 W11085683 (pump&motor)
DISHWASHER KITCHENAID KDFE104HPS1 "Q1 n. Q2 n. Q3 n. Upper rack hits lh side when sliding out. Rack is warped. Bent rack so it doesn't pull gasket off. Need rack. ; ordrng 1 WPW10350382 (upper dishrack), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
RANGE WHIRLPOOL WFG320M0BS3 Replacing wiring harness due to L2 burning up at terminal block causing unit not to heat. Replaced harness. Tested unit. Unit tested good
RANGE WHIRLPOOL WFG320M0BS3 Did not have correct dispatch info for unit. Ordering correct door ; ordrng 1 W11176456 (OUTER DOOR GLASS )
DISHWASHER KITCHENAID KDPM354GPS0 Q1 no q2 no q3 noComplaint of poor wash. Has never been satisfied with wash quality Following stored errors:F7E2 heater stuck onF6E1 low watrrF2E1 stuck key F5E1 door latch openStarted autodiagnostics. Unit filled and water is hot. Wash motor never runs. Diverter relay is ticking but no water movement.Measured resistance of motor circuit at 5.5 ohms. Confirmed Control sending 120VAC through motor circuit. Needs new wash motor.; rqstng P&A on 1 W10805015 (Motor Sump assembly)
RANGE JENN AIR JGS1450FS0 Replaced burner harness and tested. Adjusted rr burner. Unit functions properly.
REFRIGERATOR WHIRLPOOL KRFF305ESS03 Replaced switch and icemaker cycled on its own. Tightened freezer handle
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced control and cleaned condenser. Customer is to monitor.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Attempted to uninstall fridge and it seems like island is installed after fridge was installed. Reinstalled fridge and informed service manager that we can't service fridge until it is uninstalled from cabinet. ; schdld next appmnt for 12/19 SAT 9 am
DRYER MAYTAG MEDB835DC4 Replaced aparts and tested diagnostics. Ran normal cycle and unit heated properly and cycled off. Customer is to monitor.
WASHER WHIRLPOOL WTW7120HC0 Q1 no q2 no q3 noComplaint of intermittent errors. Intermittent detergent pump. Doesn't always complete cycles.Following stored errorsF0E5 off balance loadF0E9 off balance load pauseRan autodiagnostics and completed without issue. Tested detergent pump and tested good. Customer provided video of encountering error. Error message advised to call for service and customer cannot self correct error and has to unplug unit to restart wash.SR7729525693- techline verified customer must power cycle unit to get out of this error message. No repair for this experience. Customer must restart entire load of laundryReviewed load use with this machine. Advised detergent pump doses intermittently to avoid suds. Ran semi real load to demonstrate normal snake for this machine and load balancing