We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Rochester, NY 14624
James
Job Details: 05/27/2021
"Q1 n. Q2 n. Q3 n. Unit froze everything on top shelf and on doors. Inspected gaskets and fans. Damper motor has almost no resistance to opening. Ordering damper. ; ordrng 1 WPW10196393 (Control, damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hilton, NY 14468
Dave L
Job Details: 05/27/2021
Found ice bin frozen in place with auger jammed. Freed bin. Did not find ice sticking to ice bin or ice room floor. Auger worked ok when ice jam was removed from bin. Recommending that the customer dump ice bin regularly to prevent clumping ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Brockport, NY 14420
Dave L
Job Details: 05/27/2021
Found unit not draining properly. Auto test is leaving water in the tub. Found that the standpipe is overflowing with water when the unit is draining this caused the unit the calibrate incorrectly. Removed drain hose and recalibrated unit. Ran auto test into a bucket to verify. Unit tested ok. The customer is going to repair drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dansville, NY 14437
Dave F
Job Details: 05/27/2021
Unit needs jazz board . Bringing jazz board on next trip WPW10503278; schdld next appmnt for 5/28 FRI PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Sodus, NY 14551
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Spray foam is coming out of door. Trim missing from cabinet corner. Frost in freezer. Dent on side of cabinet. Called techline sr 7730854689. Unit non repairable. Customer is to contact whirlpool customer service for replacement.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AW0
Near Rochester, NY 14613
Tanner
Job Details: 05/27/2021
Replaced drain pump. Tested unit and unit tested good.
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Rochester, NY 14606
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Front burners not igniting. Found holes in burner tubes. Back burner tubes dented. Need burner tubes. Took knobs off valves. ; ordrng 1 W11550283 (Tube) and 1 W11213836 (Tube) and 1 W10861724 (Tube) and 1 W11167099 (Tube)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JW1
Near Webster, NY 14580
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Replaced broiler and adjusted gas window. Tested broil several times with Door open and closed. Flame ignites the full length of burner.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Webster, NY 14580
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Replaced control panel and tested. New panel is more sensitive than original and only beeps when a command is not accepted. Found no issues with range.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Replaced damper and it opened properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Brighton, NY 14610
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Light cover in freezer won't stay in place. Found spray foam pushed too far into liner and cover upside down. Installed sealer puddy in liner and corrected cover. Cover is on properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEW7
Near Rochester, NY 14621
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit froze inside freezer and food thawed in ff section. Tested unit it was 40 in ff section on setting 3. Put thermostat at 4 and removed frost and cleaned condenser. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Irondequoit, NY 14622
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit not shutting off ice production. Called techline couldn't get through. Call dropped twice. Icemaker shuts off when bail arm is almost 90 degrees to ice bin. Need bail arm extension. ; ordrng 1 W11342242 (Bail arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rochester, NY 14623
Dave F
Job Details: 05/25/2021
Ice maker is making ice but seems to be slower . Adjusted the freezer temperature down to -5 because that air gets pushed to the ice maker in the fresh food section . No ice maker error codes . Unit is working. Customer will monitor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW5
Near Avon, NY 14414
Dave F
Job Details: 05/25/2021
"Display on microwave is not working .all other functions are working . Ordering display W11192682; ordrng 1 W11192682 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11182110 CONTROL"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rochester, NY 14618
Dave F
Job Details: 05/25/2021
Unit is working and customer does not need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14623
Dave F
Job Details: 05/25/2021
Doors and gaskets not sealing . Freezer door was hanging and hitting the liner when closing and not sealing at the top right . Adjusted hinges freezer is now shutting also sealed the cabinet . Fresh food door not sealing shut adjusted the hinges and shimmed the door open . Heated the gasket and now the door is sealing as expected. Replaced control and thermistor. Unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW0
Near Pittsford, NY 14534
Dave F
Job Details: 05/25/2021
Part between the bellow and tub was clogged . Cleaned bellow and tub area . Unit has no error codes and ran diagnostics. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14618
Dave F
Job Details: 05/25/2021
"Adjusters on the top rack were broken . Replaced adjusters. Unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW3
Near Rochester, NY 14625
Dave F
Job Details: 05/25/2021
"Unit needs drain tube and jazz board staying on when unit is in defrost . Replaced drain tube and jazz board . Ice maker not getting water . Water was shut off to valve . Turned water on and tested ice maker tested good . Defrosted unit . Unit is good . S38253 for drain tube ; used 1 W10619951 (TUBE-DRAIN), and 1 WPW10503278 (ADC - JAZZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14621
Evan
Job Details: 05/25/2021
Customer is stating that door will not seal properly. Door itself is very loose on cabinet. Discovered that lower hinge bracket for door is very loose causing seal issue. Tightened bracket adjusted door to seal properly. Could not replicate issue after doing so. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mendon, NY 14506
Dave F
Job Details: 05/25/2021
Replaced dispenser and tested unit in diagnostics. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Canandaigua, NY 14424
Dave F
Job Details: 05/25/2021
Unit has sealed system leak . Found leak coming from cap tube on drier . Installed in UV drier .unit is now working as expected. Customer will monitor ; used 1 WPW10143759 (DRIER-UV DYE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14613
Evan
Job Details: 05/25/2021
Customer stated that burners are inoperable Unit was delivered with all knobs for burners bent causing them not to function. Ordering valves for burners ; ordrng 2 W10814916 (VALVE )s and 2 W10861716 (VALVE )s and 1 W11105201 (VALVE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Rochester, NY 14626
Dave L
Job Details: 05/25/2021
Installed rivet back onto wheel adjuster. Leveled door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rochester, NY 14626
Dave L
Job Details: 05/25/2021
Replaced sump due to leak. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rochester, NY 14626
Dave L
Job Details: 05/25/2021
SR7730817025 ordering gearcase case and control per techline recommendations for noise and locking issue. ; ordrng 1 W11423759 (Gear case) and 1 W11419171 (Control)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB0I6
Near Rochester, NY 14613
Dave L
Job Details: 05/25/2021
Located leak in suction line with nitrogen charge. Repaired with coupling. Unit began cooling after repair. ; used 1 W10897195 (Coupler) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS51CIM02
Near Rochester, NY 14626
Dave L
Job Details: 05/25/2021
Spoke to customer on the phone. Unit needs a freezer door due to harness damage. Quoted via phone. Customer is not interested in repairing.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14626
Dave L
Job Details: 05/25/2021
Used wiring harness from new UI to repair old UI. New part would not program properly. Reconnected ribbon to the keypad. Original UI began to function normally. Documented with techline under old SR number. Replaced control
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Rochester, NY 14616
Dave L
Job Details: 05/25/2021
Console fails to function properly when stovetop is being used works okay when cooled off. Ordering console. Console under 5 year parts warranty ; ordrng 1 W10909669 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14607
Evan
Job Details: 05/25/2021
Replacing control due to unit failing to engage into a cycle. Replaced control. Ran test cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, NY 14608
Evan
Job Details: 05/25/2021
Customer is stating that unit will not run through cycle and unit is stuck on wash. Checked for error codes. No codes present. Ran test cycle unit would complete test cycle as it should. Ran normal cycle and tested unit. Unit would fill for a brief period and then stop never advancing to wash. Tested unit on multiple cycles. Outcome was always the same. Customer is contacting manufacturer due to age of machine. Collected service call fee for now.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Pittsford, NY 14534
Steve
Job Details: 05/25/2021
Ordering led module for shorted led. ; schdld next appmnt for 6/4 FRI !
We serviced a
KENMORE OVEN-MW COMBO
Model 790.49413312
Near Fairport, NY 14450
Evan
Job Details: 05/25/2021
Replacing temperature sensor due to upper oven failing to maintain consistent temp inside oven cavity. Replaced sensor. Ran preheat to confirm function. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fairport, NY 14450
Steve
Job Details: 05/25/2021
Found fresh food section evaporator plugged with ice. Found the bottom of fresh food section floor had a coating of ice on it. Removed all ice and cleared defrost drain that was causing ice accumulation in fresh food section.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BCO
Near Penfield, NY 14526
Steve
Job Details: 05/25/2021
Found the hose washer gasket on hot water line coming to washer was deteriorated and causing water to leak. Replaced washer hose gasket
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Penfield, NY 14526
Steve
Job Details: 05/25/2021
Found the ice maker housing led was shorted causing no lights on ceiling of fresh food section and freezer. Replaced light and the lights are all on; used 1 W10695459 (Led module) from stock
We serviced a
JENN AIR REFRIGERATOR
Model JFI2089AEP2
Near Fairport, NY 14450
Steve
Job Details: 05/25/2021
Tested damper and it did not closed all the way ordering damper. ; ordrng 1 WPW10127427 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14610
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Replaced control and reset power customer is to monitor.
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Pittsford, NY 14534
Steve
Job Details: 05/25/2021
Replaced module and display board for f47 error causing no operation.
We serviced a
MAYTAG WASHER
Model MAV5960AWW
Near Rochester, NY 14607
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit leaking and not draining. Drain pump seized. Replaced pump and tested. Unit drains properly. One year warranty on repair. ; used 1 Sh15 from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS01
Near Dansville, NY 14437
Steve
Job Details: 05/25/2021
Found water coming icemaker was coming out front of icemaker. Lowered legs on refigerator to level ice maker. Raised up ice maker a bit with fastening screw also and tested. The ice maker no longer leaking.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Livonia, NY 14487
Steve
Job Details: 05/25/2021
Replaced upper rack adjusters for broken wheels. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Rochester, NY 14616
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit not drying on automatic cycle. Found terminal loose on temp selector switch. Reconnected and tested. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rochester, NY 14617
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Icemaker fell off. Installed icemaker and cycled. Bail arm will not lock to turn off icemaker. Recommend replacing icemaker. Customer is going to monitor.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dansville, NY 14437
Steve
Job Details: 05/25/2021
Found the water screen on water valve was restricted due to being on well. Cleaned screens. Recommended customer use hose screens on washer hoses. The customer is not using hot water. Recommended customer us tap cold setting to prevent washer from coding and stopping washer early.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near East Rochester, NY 14445
Evan
Job Details: 05/25/2021
Replacing dispenser door due to unit failing to open and release soap into cycle. Replaced dispenser. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spencerport, NY 14559
Dave L
Job Details: 05/25/2021
Replaced console. New console would not operate ordering new console. ; ordrng 1 W11135391 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Webster, NY 14580
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. New door has a cracked liner and is wrong color. Inspected fridge found water line kinked and icemaker motor stripped. Replaced icemaker from old door. Need water line quick connect to repair water line. ; schdld next appmnt for 5/21 FRI 8
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Webster, NY 14580
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. Door glass dirty. Cleaned door glass and inspected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Webster, NY 14580
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. LEDs not turning on. Door handle loose on freezer. Frost in back of freezer. Replaced freezer led and all LEDs turned on. Tightened door handle. Defrosted freezer and tested heater. Unit functions properly. ; used 1 W11130208 (MODULE-LED) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. Unit intermittent to freeze ff section. Damper makes chattering noise. Need damper; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14622
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. Unit makes screeching noise that sounds like a belt. Flipped belt and adjusted motor. Ran calibration and retested. Unit still making noise. Replaced belt and cam and unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Rochester, NY 14606
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. replaced gaskets and molded with heat gun.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Rochester, NY 14621
James
Job Details: 05/21/2021
Assistant to dl
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near Rochester, NY 14612
Dave L
Job Details: 05/21/2021
Replaced mag and transformer due to noise and no heat. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11402082 MAGNETRON
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Webster, NY 14580
James
Job Details: 05/21/2021
Q1 n. Q2 n. Q3 n. door not contacting switch on rh side every time. Adjusted door and tested. Oven door has full spots in stainless halfway up the door. Recommend customer clean with stainless steel cleaner. If microwave issue reoccurs. Order door. If cosmetic issue is not resolved order oven door panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Rochester, NY 14621
Dave L
Job Details: 05/21/2021
Repaired leak at steel line near filter. Replaced drier. Vacuumed and recharged. Unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model PBF2255HEW
Near Irondequoit, NY 14617
Dave L
Job Details: 05/21/2021
Unit is no longer cooling due to a failed compressor. Quoted 849.99 for replacement. The customer is going to replace the refrigerator.
We serviced a
MAYTAG DRYER
Model MGDB835DC
Near Rochester, NY 14616
Dave L
Job Details: 05/21/2021
Replaced air duct and screen unit tested ok.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Rochester, NY 14626
Dave L
Job Details: 05/21/2021
Reordering timer ; ordrng 1 WPW10642928 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ05
Near Irondequoit, NY 14617
Dave L
Job Details: 05/21/2021
Ice has a foil taste/odor. A braided stainlessSteel waterline is being used. These have been known to cause this. Recommending that the customer have a licensed plumber install a copper waterline.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brockport, NY 14420
Dave L
Job Details: 05/21/2021
Checked unit for resale. No errors in diagnostics. All functions testing ok. Auto test completed. Unit tests good
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7Fvcxwb01
Near Brockport, NY 14420
Dave L
Job Details: 05/21/2021
Replaced ice maker that was not producing ice consistently. Customer to monitor after 24 hours. ; used 1 Sh (Shipping) from stock
We serviced a
KENMORE Dishwasher
Model n/a
Near Henrietta, NY 14467
Steve
Job Details: 05/21/2021
Replaced customer supplied soap dispenser for broken dispenser.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Hilton, NY 14468
Dave L
Job Details: 05/21/2021
The console is unresponsive. Ordering console. ; rqstng P&A on 1 W11130237 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model G2IXEFMW001
Near East Rochester, NY 14445
Steve
Job Details: 05/21/2021
Replaced water filter; used 1 Sh15 (Shipping) from stock
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Rochester, NY 14623
Steve
Job Details: 05/21/2021
Replaced inner glass and found it needs hinges and inner liner of door. ; ordrng 1 WPW10709147 (Inner door) and 2 W10639067 (Hinges)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Macedon, NY 14502
Steve
Job Details: 05/21/2021
Found the drive hub is worn causing washer to not spin properly. Ordering hub. ; ordrng 1 W10528947 (Hub) and 1 Sh15 (Shipping)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Fairport, NY 14450
Steve
Job Details: 05/21/2021
Replaced drive hub for washer not spin gear properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Pittsford, NY 14534
Dave F
Job Details: 05/21/2021
Unit not cooling . Oil in the evaporator section found the leak . Unit needs compressor and evaporator with UV drier . Ordering parts .; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (drier)
We serviced a
MAYTAG DRYER
Model LDE5914ACE
Near Fairport, NY 14450
Steve
Job Details: 05/21/2021
Found belt broken. Ordering belt. Bringing rollers in case they need to be replaced. ; ordrng 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Rochester, NY 14625
Steve
Job Details: 05/21/2021
"Sr#7730808006Found the pantry control was interrupting dc circuit causing no lights, no cool and no fans. Unplugged the control and ordering parts. ; ordrng 1 W11170612 (Harness) and 1 WPW10677119 (Pantry control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Pittsford, NY 14534
Dave F
Job Details: 05/21/2021
Bottom of freezer has ice build up. Gaskets are sealing and unit is cooling and running as expected. Spoke with customer about sealing items in the fresh food section . Customer will monitor unit and see if ice build up gets worse .
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Pittsford, NY 14534
Dave F
Job Details: 05/21/2021
Oven temperature is to low . Sensor is good and reading the room temp . Tested unit in diagnostics. Bake and both broilers turning on . Checked temperatures of oven was around 330 . Calibrated oven up 20 degrees and tested unit was around 350 then . Unit tested good .
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Fairport, NY 14450
Dave F
Job Details: 05/21/2021
12 degrees in freezer . Set to -5 Good frost pattern .. fresh food 39 degrees set to 33 . Good frost pattern with excess frost meaning moisture in the fresh food section . Found a container was holding the left door open and not allowing it to seal . Tested all fans tested good . Defrost heater is good . Changed defrost mode to basic from adaptive. Customer is going to shut unit down to defrost the fresh food section so that nothing builds up . Unit tested good .
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL0
Near Ontario, NY 14519
Evan
Job Details: 05/21/2021
Customer stated that unit would not run a complete cycle and items are coming out dirty. Checked for error codes. Unit was displaying code 4-3 for wash motor failure. This is causing issue with unit. Replaced wash motor. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Shortsville, NY 14548
Steve
Job Details: 05/21/2021
Replaced thermistor for frosted evap in freezer. Removed frost and the unit is cooling. ; used 1 Wpw10383615 (Thermistor) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Macedon, NY 14502
Dave F
Job Details: 05/21/2021
"dispenser is not dispensing the fabric softener. Tested valves in diagnostics no water coming out of fabric slot . Called techline SR 7730808163 techline said to replace the dispenser .ordering dispenser. Using program to cover parts and labor ATCP10805; ordrng 1 W11465533 (dispenser), dspstn on spec-tagged invntry: 1 W10135699 AFFRESH"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Ontario, NY 14519
Evan
Job Details: 05/21/2021
"Customer is stating that unit would not run a full cycle and would not spin items out. Checked for error codes. Unit is displaying code 5-2 for lid lock fault. Tested lock in manual test mode. Lock would not actuate. This was causing issue. Replaced lid lock. Ran test cycle to confirm function. Ran drain and spin also to confirm function outside of test mode. Unit tested good ; dspstn on spec-tagged invntry: 1 W11135392 CONTROL , used 1 W10810403 (LID LOCK ASSY) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Farmington, NY 14425
Steve
Job Details: 05/21/2021
Replaced orifice holders for broken gas lines.
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near Rochester, NY 14617
Tanner
Job Details: 05/21/2021
Q1 no Q2 no Q3 noComplaint of Unit leaking during drain cycle. Inspected drain assembly and no obvious flaws. Filled unit 25% and observed no leals from basket. Drained unit and observed leak from adjacent utility sink.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14607
Tanner
Job Details: 05/21/2021
Q1 no Q2 no Q3 noComplaimt of no operation. No stored errors. Ran auto diagnostic cycle and drain pump starts. Start relaying is heard ticking but basket never tumbles. Needs new ACU.Per JM Auth code will cover parts and labor.; ordrng 1 W11322879 (ACU)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fairport, NY 14450
Dave F
Job Details: 05/21/2021
Replaced timer for not heating . Unit tested good . If problem persists order WP3387134 thermostat
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AH0
Near Victor, NY 14564
Steve
Job Details: 05/21/2021
Found the bake element had broken causing no bake. Replaced element and the range tests good. ; used 1 Sh15 (Shipping) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rochester, NY 14624
Dave F
Job Details: 05/21/2021
Door switch on the left side is not being pushed all the way in . Found the liner of the door was curved in and unit needs new door . Ordering door . Tape door switch closed for now .; ordrng 1 W11435353 (Left hand fresh food door)
We serviced a
WHIRLPOOL WASHER
Model LSQ9030PQ1
Near Rochester, NY 14624
Dave F
Job Details: 05/21/2021
"Unit needs new gearcase . Clutch and coupler . Ordering parts . ; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 285852A (coupling,motor), dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3363394 PUMP"
We serviced a
JENN AIR COOKTOP
Model JGD3430WS00
Near Webster, NY 14580
Evan
Job Details: 05/21/2021
Customer stated that unit?s left rear burner would not stop sparking even while burner was inactive. Customer stated this issue lasted for a few hours and then it stopped sparking. Burner is now functioning since issue had occurred and issue has not reoccurred since. Spark module likely has caused issue but is difficult for tech to diagnose due to unit now functioning. Due to age of cooktop screws that attach cooktop are corroded and would need to be broken and drilled out in order for repair to be done. Quote below is parts that would be needed for repair. Customer to monitor issue and report back if issue persists. WP74010766(Spark module) $ 214.21W10854963(Switch Harness) $ 120.00 WP7527P002-60(Orifice Holder LR) $35.37WP7527P003-60(Orifice Holder RR) $33.66WP7527P031-60 (Orifice Holder LF) $45.0074009553 (Orifice Holder RF) $32.29S&H $15.00 Labor $106.75
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Ontario, NY 14519
Evan
Job Details: 05/21/2021
Replacing wash motor due to unit displaying code 4-3 for wash motor failure. Replaced wash motor. Ran diagnostic cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Rochester, NY 14616
Evan
Job Details: 05/21/2021
Customer is stating that unit displaying low flo error code during cycle. Discovered that cold water valve is causing issue specifically rinse valve solenoid. Ordering water valve ; ordrng 1 W11316256 (WATER VALVE (COLD WATER) )
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Rochester, NY 14608
Tanner
Job Details: 05/21/2021
Service call paid under 101336.Complaint of no operation of dryer. Unit unplugged on arrival. Measured 244VAC from outlet. Plugged in unit and unit starts and runs. Shook dryer cord and power cut off. Reading no voltage at block. No voltage at outlet. Test dryer cord for continuity and testing good. Outlet is now also testing good. Ran unit for approximately 30 mins without issue. Dryer cord being reinstalled could have corrected problem or is intermittent electrical problem. Advised customer to seek electrician if issue persists.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW0
Near Rochester, NY 14604
Tanner
Job Details: 05/21/2021
Complaint of long dry times. Following stored errors: noneInspected filter and build is obstructing every filter screen. Cleaned filter. Note default dry option (last dry cycle used is saved as default) is not using maximum heat and is set to eco. These settings will add to dry times. Standard dry time for standard load of laundry is 3 hours on this machine. Ran unit on timed dry high heat. Unit achieves operating temps. No repairs needed. Ensure customer is not overloading unit and uses settings to optimize dry times.Service fee covered under 101356.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Rochester, NY 14624
Dave F
Job Details: 05/21/2021
"Unit has a leaked refrigerant. Units needs evap W10836706 . Compressor W11092625 , UV drier WPW10143759 . Access valves W10913906 . Customer is not interested in cost to fix unit and is going to call customer service . Sealed system"
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Evan
Job Details: 05/21/2021
Replacing moisture sensors due to original sensors testing open when preforming continuity check via tech line. Replaced sensors and preformed same test. Sensors now testing closed when going across both sensors with wet rag. Unit testing good ; dspstn on spec-tagged invntry: 1 WP3387223 ELECTRODE
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14612
Evan
Job Details: 05/21/2021
Replacing water valve due to unit leaking from solenoid. Replaced water valve ran test cycle to confirm function. Unit is not leaking. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW2
Near Rochester, NY 14624
Evan
Job Details: 05/21/2021
"Customer stated that unit was producing squealing noise. Discovered that idler pulley was seized causing issue. Also recommended replacement of belt . Replaced both parts and cleaned cabinet. Unit tested good ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 661570V (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW0
Near Rochester, NY 14604
Tanner
Job Details: 05/21/2021
Complaint of long dry times. No stored errors. Cleaned out filter. Ran unit and shortly into cycle displayed LF error and turned off. Lint filter out error (lower right hand lint filter). Reinstalled lint filter and ran unit. Unit testing good. No repairs reccomended. Ensure user is not overloading unit and not using eco setting to enhamce dry times. Standard dry time for standard lpad of laundry is 3 hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14612
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor and fans running. Sealed system leak. Compressor sounds weak. 60 months warranty; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 4 Lokrings
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Pittsford, NY 14534
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noComplaint of gasket falling out. Unit leaking. Inspected gasket and gasket is ripped along lower left side. Ordering replacement gasket.; ordrng 1 WPW10524469 (Gasket)