Near Rochester, NY 14625
Evan
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 "Customer stating that upper rack is falling. Discovered that unit was missing wheel stops and also track guides for upper rails. Replaced both parts tested upper rack. rack tested good; used 2 WPW10195622 (STOP), and 2 WPW10505748 (WHEEL) from stock"
Near Penfield, NY 14526
Evan
Job Details: 03/12/2021
WASHER MAYTAG MVWC565FW0 Customer stating that unit is failing to spin out properly still. Checked for error codes. Unit is displaying F0e2 for over sudsing and also f0e5 for off balance load. Ran tested cycle to confirm function. Observed unit during agitation and spin. Unit is operating as designed during test cycle. Tested unit in manual test mode on high spin. Unit is spinning as designed. Spoke with customer about using less detergent and balancing load properly. Main concern is unit will not spin out towels properly. Advised customer to use power wash setting for best results when washing larger items.
Near Pittsford, NY 14534
Steve
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Found the saddle valve is sized close at the house water supply to refigerator causing no water to refrigerator. Recommend changing saddle valve.
Near Rochester, NY 14622
Dave L
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced condenser, compressor, and subcooler due to no cooling. Unit tested good after install. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8X6 and 1 W10897199 STUB EXT 7.5"
Near Pittsford, NY 14534
Steve
Job Details: 03/12/2021
DISHWASHER KITCHENAID KUDE60FVSS0 Found the clamp holding wash pump on failed. Replaced clamp and made sure pump was fastened. Tested dishwasher and it tested good.
Near Webster, NY 14580
Evan
Job Details: 03/12/2021
OVEN WHIRLPOOL WFE515S0EW1 Customer is stating that bulb is continually blowing. Discovered that incorrect Bulb is being installed. Installed correct bulb and tested light switch. Light now operating as it should. Unit tested good; used 1 8009 (BULB-4OW) from stock
Near Spencerport, NY 14559
Dave L
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL MDB8959SKZ Unit was not draining due to an obstruction in the drain pump removed obstruction unit tested good
Near Avon, NY 14414
Dave F
Job Details: 03/12/2021
DISHWASHER MAYTAG MDB9959SKZ0 Drain pump was not draining the unit . Found debris stuck in the pump . Removed debris . Tested unit . Unit tested good .
Near Avon, NY 14414
Steve
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found the defrost drain was plugged. Removed duck bill and cleared ice from freezer drain and floor. The refigerator tests good
Near Penfield, NY 14526
Tanner
Job Details: 03/12/2021
DISHWASHER KITCHENAID KDFE104DBL4 Q1 no Q2 no Q3 noComplaint of ineffective drain.No stored errors. Found piece of glass in sump. Removed debris. Tested unit and unit tested good.
Near Rochester, NY 14610
Evan
Job Details: 03/10/2021
DRYER MAYTAG DG410 Customer stated that unit would not heat. Discovered that ignitor was failing to glow but was receiving proper voltage. Ordering ignitor. Quoted $76.40 for labor ; ordrng 1 4391996 (IGNITOR )
Near Webster, NY 14580
James
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found damper motor causing noise. Need damper motor. ; ordrng 1 W11087463 (Damper)
Near Webster, NY 14580
James
Job Details: 03/10/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 Q1 n. Q2 n. Q3 n. Unit not turning on led lights. Dispenser and icemaker not functioning. Disconnected pantry ui and LEDs turned on. Cycled icemaker in diagnostics and tested dispenser. Need ui. ; ordrng 1 WPW10769076 (User interface)
Near Webster, NY 14580
James
Job Details: 03/10/2021
RANGE WHIRLPOOL WFG745H0FS0 "Authorization wvdz700wpl1 Q1 n. Q2 n. Q3 n. Heat escapes oven and melts knobs. Found hinges binding preventing door from sealing. Need hinges, seal, bezels and knobs. ; ordrng 2 WPW10440013 (Hinge)s and 1 WPW10162385 (Gasket) and 5 W11122880 (Knob)s and 5 W11188712 (Bezel)s"
Near Webster, NY 14580
James
Job Details: 03/10/2021
RANGE MAYTAG MER8674AB0 Q1 n. Q2 n. Q3 n. Unit only heating on broil found bake element melted. Need element; rqstng P&A on 1 W10779716 (Element)
Near Webster, NY 14580
James
Job Details: 03/10/2021
OVEN KITCHENAID KEBC208KSS04 "Q1 n. Q2 n. Q3 n. Both inner door glasses are broken. Quoted repair; rqstng P&A on 2 WP4449259 (Glass)s, ordrng 1 Sh15"
Near West Henrietta, NY 14586
Steve
Job Details: 03/10/2021
WASHER MAYTAG MVW6230RHW0 Sr# 7730200848Found the bezel and door latch separated. Glued back together temporarily. Ordering latch and bezel. Customer stated the washer was stopping cycles early during drain and spin mostly but sometimes other cycles. Could not recreate problem. All functions passed during diagnostic test. Called tech line to document. ; ordrng 1 W11394572 (Latch) and 1 W11215078 (Bezel)
Near Rochester, NY 14624
Dave L
Job Details: 03/10/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Found unit unplugged. Plugged in unit. Compressor is not exchanging heat. Put unit in test 4 3 way valve went to home position but could not hear it change between steps. Ordering compressor and 3 way valve. ; ordrng 1 W10832994 (Compressor) and 1 W11094466 (3 way valve) and 1 WPW10143759 (Drier) and 2 W10895713 (8.5/8)s and 1 W10895738 (7.5/6) and 1 W10895716 (8.5/6) and 2 W10895748 (7/7)s and 1 W10896689 (5/4) and 1 W10896690 (8) and 1 W10896678 (6/1.8) and 1 W10895748 (7/6)
Near Rochester, NY 14624
Dave L
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "The unit is no longer producing ice due to the ice maker not filling. New ice maker is energizing valve but fill tube keeps freezing because the fill valve is leaking. Ordering valve ; ordrng 1 WPW10498976 (Valve) and 1 WPW10498976, dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
Near Spencerport, NY 14559
Tanner
Job Details: 03/10/2021
DISHWASHER MAYTAG MDB8959SFZ4 Q1 no Q2 no Q3 noComplaint of pieces of metal on dishes after wash. Customer provided pictures of debris and appears to be pieces of chopper blade. Unit running without chopper screen. Ordering new motor sump assembly and wash arms. ; rqstng P&A on 1 WPW10591570 (Wash motor) and 1 W10803178 (Lower spray arm) and 1 WPW10605345 (Upper spray arm)
Near Pittsford, NY 14534
Steve
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Tested ice maker and it functioned as expected. The ice bin sensors also worked as expected. Thermistors tested good in diagnostics. Found the freezer temp was 17 degrees causing no ice. Quoted for fresh food section evaporator replacement. ; rqstng P&A on 1 W11116006 (Evap) and 1 WPW10143759 (Drier), ordrng 1 Shipping, dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"
Near Rochester, NY 14621
Tanner
Job Details: 03/10/2021
DRYER GE GTD45EASJWS Unit not ready. Come back EOD; schdld next appmnt for 3/9 TUE PM
Near Webster, NY 14580
Tanner
Job Details: 03/10/2021
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no Q2 no Q3 no. Replaced tub. Racks now eject properly. Unit leaking from sump seal. Cleaned sump gasket and retightened sump to basket. Unit still drips through seal. Old gasket not melding to new tub. Ordering new motor sump assembly.; rqstng P&A on 1 W11085683 (Motor Sump)
Near Brighton, NY 14610
Tanner
Job Details: 03/10/2021
WASHER WHIRLPOOL WFW5090JW0 Q1 no Q2 no Q3 no Complaint unit wont unlock. Following stored error: F24 overflow error.Testd unit and drain pump runs. Wash basket not full of water. Opened sump and only residual water present. Even when sump vauumed out unit still reading overflow state. Ordering ACU and pressure switch; rqstng P&A on 1 W1134605 (ACU) and 1 W11044866 (Pressure sensor)
Near Rochester, NY 14612
James
Job Details: 03/10/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Freezer at 16 degrees. Tested fans and icemaker. Freezer evap had one inch of frost on top edge. Sealed system leak. Need filter drier. ; ordrng 2 W11109499 (Filter)s and 2 W10896678 (Connect)s and 2 W10896689 (Connect)s
Near Rochester, NY 14610
Dave F
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Unit was just delivered on March 5th with a ding in the door ordering new fresh food door .; ordrng 1 LW10648584 (dor-fip) and 1 W10830982 (plug-hndle)
Near Webster, NY 14580
Evan
Job Details: 03/10/2021
COOKTOP JENN AIR JIC4536XS Replacing user interface due to unit displaying f06 error code and user interface not communicating with burners properly. Replaced UI and tested unit. Unit tested good
Near Fairport, NY 14450
Dave F
Job Details: 03/10/2021
RANGE WHIRLPOOL WEE750H0HZ1 Console touch screen not being responsive . Time keeps changing . Unit is connected to the internet should have latest software update . . Ordering new console W11335274; ordrng 1 W11335274 (Console)
Near Fairport, NY 14450
Evan
Job Details: 03/10/2021
WASHER MAYTAG MVWB880BW0 Replacing log valve due to valve causing unit to leak during cycle. Replaced log valve. Tested unit multiple times. Could not replicate leak. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 03/10/2021
WASHER WHIRLPOOL CAE2745FQ1 Customer stated that unit would not run through full cycle. Checked for error codes. Unit displaying code f5e1 for lid lock fault. Discovered that lid latch was receding into cabinet and not making contact with latch. Reinstalled latch properly. Tested unit multiple times. Unit tested good
Near Brockport, NY 14420
Dave L
Job Details: 03/10/2021
WASHER GE GTW490ACJWS Unit is not spinning clothes out because the suspension is weak allowing tub to bounce during spin. Ordering rod a springs for both sides. ; ordrng 1 WH16X26910 (Spring rh) and 1 WH16X26911 (Spring lh)
Near Rochester, NY 14611
Evan
Job Details: 03/10/2021
WASHER AMANA NTW4516FW3 Replacing control due control shutting off during cycle causing unit not to operate. Replaced control. Ran diagnostic cycle. Ran rinse and spin cycle. Unit tested good
Near Rochester, NY 14605
Tanner
Job Details: 03/10/2021
WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 noComplaint of lid not shutting properly. Found door cracked in lower right hand side causing door to slide up bracket. Causing unit not to lock. Even when putting pressure on lid lock is not always sensing. Ordering new lid and lid lock.Repair covered under manufacturer warranty. ; rqstng P&A on 1 W11259006 (Lid) and 1 W10810403 (Lid lock)
Near Rochester, NY 14612
Evan
Job Details: 03/10/2021
MICROWAVE WHIRLPOOL WMH31017FS0 Replacing interlocks due to unit not being able to run cycle consistently. Replaced interlocks. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Farmington, NY 14425
Steve
Job Details: 03/10/2021
MICROWAVE WHIRLPOOL WMH32519HZ06 Customer stated the microwave sparked on top right and side of microwave on two occasions. The high voltage system is in the area he pointed to. Removed panels and inspected. Did not see any out of place. Tested microwave. No sparks but not heating either. Ordering high voltage system. Power to microwave is good and polarized properly. ; ordrng 1 W11493408 (Transformer) and 1 W11335495 (Capacitor) and 1 W11256462 (Diode) and 1 WPW10693025 (Magnetron) and 1 W11224803 (Thermostat)
Near Rochester, NY 14615
Evan
Job Details: 03/10/2021
MICROWAVE WHIRLPOOL WML75011HZ2 Replacing interlock assembly due to door failing to open. Replaced assembly. Tested unit. Unit tested good
Near Irondequoit, NY 14617
Evan
Job Details: 03/10/2021
DRYER ADMIRAL AGD4675YQ2 "Using dryer repair kit to replace idler pulley , rollers and belt tensioner due to unit producing noise. Replaced all parts listed. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP691366 PULLEY-IDLER , used 1 4392065 (REPAIR KIT) from stock"
Near Webster, NY 14580
James
Job Details: 03/10/2021
WASHER AMANA NTW4516FW3 Q1 n. Q2 n. Q3 n. Replaced valve and ran calibration. Found no leaks.
Near Webster, NY 14580
James
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL GD5SHGXKQ01 Q1 n. Q2 n. Q3 n. Unit leaking with new filter installed. Replaced filter housing and reset filter light. Tested for leaks. Unit functions properly. ; used 1 Sh15 from stock
Near Webster, NY 14580
James
Job Details: 03/10/2021
REFRIGERATOR MAYTAG MRT311FFFH00 Q1 n. Q2 n. Q3 n. Replaced control and thermistor that came with kit. Customer is to monitor
Near Rochester, NY 14623
Steve
Job Details: 03/10/2021
OVEN WHIRLPOOL WFG320M0BB0 Replaced ignitor for no lighting for bake cycle. Found door glass was getting loose at the glue strips on bottom of outer glass. Glued and taped. ; used 1 12400035 (Ignitor) from stock
Near Henrietta, NY 14467
Steve
Job Details: 03/10/2021
DISHWASHER MAYTAG MDB4949SHZ1 Sr# 7730202784 Ran diagnostics and found no abnormal noises. Informed customer on first visit and again today to get the power to dishwasher fixed due to wire connection wire nutted and taped together under dishwasher with no junction box. Called tech line to.document.
Near Rochester, NY 14612
Dave L
Job Details: 03/10/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HZ The light bulb was broken at the socket. Metal part of the light bulb was stuck inside the socket. Removed bulb pieces and replaced light bulb. Unit tested good; dspstn on spec-tagged invntry: 1 8206232A BULB
Near Rochester, NY 14615
Dave L
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Installed new damper due to poor cooling when you damper was installed when power recycled the damper opened up normally to allow cold air into the fresh food section. Customer to monitor
Near Churchville, NY 14428
Dave L
Job Details: 03/10/2021
WASHER WHIRLPOOL WDTA50SAHZ0 Customer is having an issue with the dishwasher heating. Found F7 error in diagnostics which explains why the heater was not turning on ran diagnostics through oh WA calibration. There was an owi error in the diagnostics as well. Found that the drain hose was installed through the floor and into a trap in the basement with no air gap. This is causing water to syphon out during wash. Recommending that the hose be installed through the cabinet and into the disposal. Customer agreed to adjust installation and monitor if problem persists pre order OWI W11084121 owi
Near Spencerport, NY 14559
Dave L
Job Details: 03/10/2021
MICROWAVE KITCHENAID KCMS1555SSS Replaced release lever. Unit tested good
Near North Chili, NY 14514
Tanner
Job Details: 03/10/2021
WASHER WHIRLPOOL WTW4616FW2 Q1 no Q2 no Q3 no Complaint of wet clothes and not enough water. No stored errors.Ran autodiagnostic and completed without issue. Rviewed use and care with customer.
Near Fairport, NY 14450
Steve
Job Details: 03/10/2021
DISHWASHER KITCHENAID KDPM604KPS0 Attached spray arm to manifold. If problem persists preorder W11174340 manifold
Near Rochester, NY 14610
Dave F
Job Details: 03/10/2021
WASHER WHIRLPOOL WFW8740DW0 Replaced door latch and tested unit in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP and 1 WPW10443885 LATCH
Near East Rochester, NY 14445
Dave F
Job Details: 03/10/2021
RANGE WHIRLPOOL WFG524SLAB0 Glass on front door is broken WPW10409946. .quoted customer for the job . Customer refused service also refused payment of service call . That is theft of service. Customer knew about service as he told me that he did . Customer still refused service and to pay . Customer insisted unit was under warranty but the purchase date 1/5/2013
Near Rochester, NY 14620
Tanner
Job Details: 03/10/2021
DRYER WHIRLPOOL LEC8858EQ2 Q1 no Q2 no Q3 noComplaint of no tumble. Found belt was broken. Vacuumed cabinet. Lubricated rollers and pulley. Replaced belt. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 341241 BELT
Near Rochester, NY 14611
Dave F
Job Details: 03/10/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Unit door isnt shutting right . Found the microwave cabinet was bent not allowing door to close right causing the door switch failure and relay error . Called techline Sr 7730202749 techline deem unit unrepairable and customer will have to contact customer service.
Near Rochester, NY 14619
Dave F
Job Details: 03/10/2021
WASHER WHIRLPOOL NTW4516FW3 Unit was stuck in drain cycle . Was able to get machine out of drain cycle . No error codes . Calibrated unit and tested in diagnostics. Unit tested good .
Near Penfield, NY 14526
Dave F
Job Details: 03/10/2021
RANGE AMANA AGR5630BDB1 Broiler not lighting everytime .check power to outlet is properly grounded. DSI board is working and is detecting flame after it is lit .made adjustments to broiler ignitor . both bake and broil are working. Ran broiler for a bit the. Turned off and restarted. Unit tested good .
Near Hemlock, NY 14466
Dave F
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRB322DMBB Replaced bi metal harness . Tested unit . Tested good .
Near Webster, NY 14580
James
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM404KBS0 Q1 n. Q2 n. Q3 n. Replaced pump assembly and tested. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11416362 PUMP & MOTOR
Near Rochester, NY 14626
James
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Q1 n. Q2 n. Q3 n. Unit not powering on. Found fuse blown. Tested door switches and replaced fuse. Unit functions properly.
Near Henrietta, NY 14467
Dave F
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDFE104DSS5 replaced wash pump and rack adjusters for being broken . Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Henrietta, NY 14467
Dave F
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC465HW3 No errors codes . Unit is leveled and tested good in diagnostics. Unit is working as expected. Taught customer best wash cycle and usage .
Near Rochester, NY 14624
Dave F
Job Details: 03/06/2021
OVEN MAYTAG MGR8800FZ1 "348 pre heat 319, 356 ,317, 356, 321, 361 . average temperature was 338 . Turned oven offset up 10 degrees. Unit tested good ."
Near Scottsville, NY 14546
Dave F
Job Details: 03/06/2021
DRYER WHIRLPOOL WGD4815EW2 Replaced motor and blower . Tested unit . Unit tested good .
Near Canandaigua, NY 14424
Steve
Job Details: 03/06/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced pump for chopper broken and stopping impellers. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W11412663 PUMP-DRAIN
Near Farmington, NY 14425
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDEH01 Inspected drain pan and water valve and it did not leak. Found when unit was in defrost the water was restricted in drain tube causing it to leak where it meets the cabinet. Removed debris from tube and refrigerator checks good.
Near Pittsford, NY 14534
Steve
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFC302ESS02 Replaced mullion for broken mullion and not closing properly.
Near Rochester, NY 14618
Steve
Job Details: 03/06/2021
DISHWASHER KITCHENAID KUDA03CTBS3 The dishwasher has been working as expected since last visit and customer decided to leave it be.
Near Fairport, NY 14450
Steve
Job Details: 03/06/2021
COOKTOP KITCHENAID KECS100GBT1 Replaced right front infinite switch for no power to burner and status light stuck on.
Near Fairport, NY 14450
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Replaced ice maker for open motor. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14624
Dave L
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDFE104HWH0 "Customer experienced an issue where the door would not close. After the unit sat for a while the door began shutting properly again. Replace the rail suspecting that they were swelling up at the bearing race preventing the door from shutting. Customer to monitor; used 1 W11259786 (Track), and 1 W11259785 (Track) from stock"
Near Penfield, NY 14526
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM Tested temps and freezer was at 0 degrees. The fresh food section was at 35. The temps was set to second light from left. Restricted warm air returns for better temp regulations. The customer is going to monitor.
Near Geneseo, NY 14454
Dave F
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDTM604KPS0 replaced drain pump. Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN
Near Rochester, NY 14613
Evan
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4800BQ1 Repacking water valve due to cold water valve solenoid failing to operate. Replaced water valve. Tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE
Near Rochester, NY 14606
Dave L
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 Customer concerned with machine not spinning clothes dry. One load that the customer had tried to wash did not spin out properly put unit in diagnostics to check for errors. Find an unbalanced load code in diagnostics. Ran unit through auto test to check functions. Calibrated unit and tested drain and spin to verify operation. Went over using care with the customer.
Near Livonia, NY 14487
Dave F
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW75HEFW0 unit not draining . Found drain clean out was plugged . Cleaned drain out .tested unit in diagnostics. Unit tested good . If problem persists order W11044559 pressure hose and W10903220 air trap .
Near Rochester, NY 14616
James
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit not filling properly and tangles clothes. No error codes. Calibrated control and tested two sheets on bulky cycle
Near Rochester, NY 14613
Evan
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4800BQ1 Customer stating that unit is still not operating after last visit. Discovered that unit is still not receiving proper voltage. Explained to customer that unit operates on 240v and unit is not receiving this voltage needed to operate. Customer will need to seek licensed electrician for further diagnosis
Near Rochester, NY 14618
Tanner
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4616FW0 "Q1 no Q2 no Q3 noComplaint of noise.Opened cabinet found dangerous amount of lint in unit. Rollers have seized one breaking off. Cleaned cabinet and replaced roller supports. Testd unit and unit tested good.; used 1 349241T (ROLLER-SUPPORT 2PK), and 1 341241 (BELT) from stock"
Near Webster, NY 14580
Steve
Job Details: 03/06/2021
RANGE MAYTAG MER8800FZ0 Found broil element is stuck in on position causing unit to overheat. Unplugged wires to broiler and quoted for control replacement. Customer is going to replace
Near Rochester, NY 14607
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Sr# 7730181566 The customer is stating that the fresh food section is freezing food randomly. tested temps and they were good at time of service. The ff was 38 and There was a frozen potatoes on bottom shelf. Freezer was 3 degrees. The ice maker was off on user interface. Called tech line and e planed situation. Tech line says that they are in the process of flashing the control and to keep an eye out for service pointers to replace controls. Explained to customer. Recommended to put ice in ice bin and turn icemaker on to make sure the ice maker thermistor is reading cold temps in bin to stabilize temps in fresh food section.
Near Henrietta, NY 14467
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWX655DW2 "Q1 no Q2 no Q3 no*unit covered under manufacturer warranty, proof of purchase attached*Complaint of o operation. Unit in 'sudden loss of power state' on arrival. Followimg stored errors:F0E5 off balance loadF7E7 motor unable to reach target RPM.Checked power and outlet tested good. Ran autodiagnostic and completed without issue. Ran high spin and motor attained proper RPM"
Near Pittsford, NY 14534
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW94HEXW2 Q1 no Q2 no Q3 noReplaced ACU. Tested via autodiagnostic and unit tested good.
Near Webster, NY 14580
James
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW5620HW0 F5e3 unlock failure. Load wet at end of cycle and drain and spin has to be run a second time. Ran test 12 and verified pump and motor. Suspect user interface is turning spin off in cycle randomly. Customer is to monitor cycle selections. Inspected tub and found bellows is wearing on itself. Need bellows and acu; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Near Ontario, NY 14519
Tanner
Job Details: 03/06/2021
WASHER MAYTAG MHW5630HW2 Q1 no Q2 no Q3 noReplaced valves and UI. Tested unit via auto diagnostic and unit tested good.
Near Spencerport, NY 14559
James
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Q1 n. Q2 n. Q3 n. Replaced door, icemaker, nameplate, and catch. Shelf ordered is wrong size. Replaced broken shelf rail with one from new shelf. Filter door catch broken from door. Need door and correct shelf. Customer is to monitor ice production. ; ordrng 1 W11347066 (Filter door ship to customer) and 1 W11347066 (Filter door) and 1 W11251739 (Shelf ship to customer)"
Near Rochester, NY 14619
Evan
Job Details: 03/06/2021
DRYER GE GTX22EASKWW Customer stating that door would not shut properly. Discovered multiple issues with door. Hinges are causing partial issue due to door not lining up with strike properly. Was able to bend hinges into place. Also strike has receded into door causing strike to make contact with catch. Disassembled door and removed catch. Reseated catch properly and tested door once reassembled. Door is now shutting as it should.
Near Pittsford, NY 14534
Dave F
Job Details: 03/06/2021
REFRIGERATOR AMANA ARB2117AW Unit is not keeping temperatures consistent. Fan is working and cooling system is working . Compressor starts up . Unit needs thermostat. Ordering part . ; ordrng 1 W10752646 (thermostat)
Near Rochester, NY 14626
Dave L
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Replaced left side fresh food door.
Near Rochester, NY 14626
Dave F
Job Details: 03/06/2021
REFRIGERATOR MAYTAG MSS25C4MGZ00 "called techline SR 7730174169, techline said to order a door because the heater failed for the fill tube .ordering door LW11026429; ordrng 1 LW11026429 (Freezer door)"
Near Rochester, NY 14620
Evan
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL KDTE104ESS1 Replacing dispenser and dispenser guard due to unit missing spring for detergent door and also missing dispenser guard to keep rack in place. Replaced both parts. Ran diagnostic cycle. Confirmed dispenser was working. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14610
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW85HEFW1 Q1 no Q2 no Q3 no Complaint of door staying locked. Followimg stored errors:F9E1 long drainF3E1 water level errorRan autodiagnostic and drain pump runs but is not productive. Removed garmemts from and cleaned Sump. Cleaned pressure port. Tested unit via autodiagnostic and unit tested good.
Near Hilton, NY 14468
Dave L
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 SR7730180321 the freezer led wires have separated from the plastic connector making it impossible to repair. Documented vidings via video chat with Techline. Contact service contract company to relay diagnosis.
Near Spencerport, NY 14559
Dave L
Job Details: 03/06/2021
MICROWAVE KITCHENAID KCMS1555SSS Contacted customer. Pre ordered release lever. ; ordrng 1 WP8205451 (Release lever)
Near Webster, NY 14580
Steve
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found right side fresh food section light switch not switching door to close position and door alarm will keep going off. Removed switch and ordered switch. ; ordrng 1 W11384469 (Ff right switch) and 1 Shipping (Shipping)
Near Fairport, NY 14450
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 "Q1 no Q2 no Q3 noComplaint of wet clothes. Following stored errors:F0E5Ran autodiagnostic and during agitation the wash basket was spinning. Inspected under unit and found actuator disconnected with Cam. Needs new actuator, cam, and gearcase.; ordrng 1 W10913953 (Actuator) and 1 W11454734 (Gearcase) and 1 W10721967 (Splutch kit)"
Near Rochester, NY 14606
Dave L
Job Details: 03/06/2021
DISHWASHER MAYTAG MDBH949PAM0 Customer has a been experiencing a small leak coming from the bottom of the dishwasher. Found a small tear on the right hand side of the tub gasket and evidence of a larger leak at the vent. Also found silver migration on the user interface ribbon. Coded for both gaskets and user interface customer is going to replace the unit.; rqstng P&A on 1 W10542314 (Gasket) and 1 WP8269259 (Gasket vent) and 1 W10811163 (UI)
Near Rochester, NY 14626
Dave L
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Fresh food section is not cooling because a damper remains in the close position. Damper will open and close in diagnostics. Thermistor is testing in range for the temperatures recorded. Checked position of the damper switch at the control board switch read true in close position but does not change when ran in diagnostics. Call Techline to verify diagnosis. They were unable to determine if it was the control board or the damper unfortunately. Quoted for damper with the possibility of needing the control board ordering both took a deposit for the damper; ordrng 1 WPW10257451 (Damper) and 1 W11034366 (Control)
Near Rochester, NY 14626
Dave L
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Tenant is concerned with inconsistent temperatures. Found freezer is 0° and fresh food section in the 30s. Temperature control was sent to the coldest setting in the fresh food section likely contributing to the low temperature readings. Maintenance is saying that when temperature settings are changed freezer begins to thaw and food in the fresh food section isnt cold enough. Observed a full and complete frost pattern in the freezer fans operating as they should. Ordering control and fresh food thermistor. ; ordrng 1 W11353813 (Control) and 1 W11438736 (Thermistor)
Near Webster, NY 14580
Tanner
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWB855DC0 Q1 no Q2 no Q3 noComplaint of noise during end of cycle. No stored errors. Ran autodiagnostic and bearing rub heard duromg high spin and heavy agitation. Ordering new gearcase and slider.; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
Near Rochester, NY 14612
Dave L
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Part was damaged in box. Re-ordered you a gasket is also torn order and gasket.; ordrng 1 W11284720 (UI) and 2 W10830055 (Gasket)s, dspstn on spec-tagged invntry: 1 W11284720 UI"
Near Rochester, NY 14611
Evan
Job Details: 03/06/2021
WASHER AMANA NTW4516FW3 Customer stated that unit will not run cycle. Checked for error codes. Unit displaying f5e2 code lid lock fault. Was able to get unit into diagnostic and run cycle. Unit completed cycle. Ran unit on rinse and spin cycle and unit froze after initial fill. Control became unresponsive and unit would not drain water or allow tech to open lid. Led verification light is on on the control assembly but unit will not respond to commands. Control will need to be replaced. Ordering control ; ordrng 1 W11170317 (CONTROL )
Near Rochester, NY 14616
James
Job Details: 03/06/2021
WASHER MAYTAG MVWP575GW0 Q1 n. Q2 n. Q3 n. Unit not spinning out. Basket speed fault. Shifter fault. Ran spin cycle and verified motor. Need actuator. 60 months warranty through Maytag; ordrng 1 W11212745 (Actuator)