Near West Henrietta, NY 14586
Dave
Job Details:
08/20/2019
WASHER WHIRLPOOL WTW7600XW1
Went to replace bearing and found that the glue in the bearing that was ordered had leaked all over the parts that were needed to do job . Went to truck and grabbed bearing kit W10435302 . Replaced unit . Tested in auto diagnostics. Tested good .; used 1 W10435302 (BEARING) from stock
Near Henrietta, NY 14467
Dave
Job Details:
08/20/2019
RANGE WHIRLPOOL WFG505M0BS3
Replaced wire harness to gas stove knobs . Tested unit tested good .
Near Penfield, NY 14526
Steve
Job Details:
08/20/2019
REFRIGERATOR GE PYE23PSDCSS
Found Ff fan not running causing wArm temps in fresh food section. Ordering fan; ordrng 1 WR60X26866 (FF FAN)
Near Pittsford, NY 14534
Dave
Job Details:
08/20/2019
DISHWASHER GE GHDA654L00BG
Dishwasher was full of water . Hit start/reset . Turn unit on then hit again to reset . Unit pumped water out . Drain pump is working . Tried to run a cycle and found that no water was coming on . Found the float switch was stuck . Removed cover cleaned around the float . Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WD24X10018 PISTON & NUT
Near Livonia, NY 14487
Steve
Job Details:
08/20/2019
RANGE JENN AIR JDS1450DS0
Replaced spark module for not sparking. The sparklers tested good. Tested oven and it is heating.
Near Rochester, NY 14623
Steve
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL GT1SHTXMB04
Added heat probe to defrost heater for plugged defrost drain that was causing water to leak in fresh food section. Moved the defrost tray to better drain the water. No one around for signature.
Near Clifton Springs, NY 14432
Dave
Job Details:
08/20/2019
WASHER MAYTAG MVWB765FW0
F6E3 control can not hear UI F6E2 UI can not hear Control error codes . .needs new control W10920541 and UI W10919546 . Some lights on the UI are staying lit and not turning off . Power cycled unit . Unit still having same issue . Checked power at plug was good . .parts are covered Spoke with office ; ordrng 1 W10919546 (console) and 1 W10920541 (cntrl-elec)
Near Honeoye Falls, NY 14472
Shaiman
Job Details:
08/20/2019
WASHER WHIRLPOOL WFW6620HW0
"Customer concerned about unit leaking and intermittent wash quality; clothes come out dry and/or drenched with water. Also stated the machine gives inaccurate wash times, and a few events where the unit would not drain and very soapy water. Could not recreate any leaks at time of visit. Noticed residue of a water leak on the back panel inside the machine. Leak was originating from the hoses at the inlet valve; which was fixed at another time. No leak currently present from that location. Oversuds error code stored. Using too much soap caused the error code/oversuds which evidently resulted in poor drain. To address the intermittent wash quality and wash times, replacing ACU and UI. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322905 (CONTROL ACU)"
Near Ontario, NY 14519
David
Job Details:
08/20/2019
DRYER ELECTROLUX EIED55HIWO
Checked temp of dryer. Unit cycling at 130. Unit testing good. Vent testing good.
Near Rochester, NY 14620
Steve
Job Details:
08/20/2019
WASHER WHIRLPOOL MAH4000AWW
Found the bearing is very loud. The machine did not spin at all during spin cycle. The cost of the repair will outweigh a new machine. Charged partial service fee.
Near Irondequoit, NY 14617
Steve
Job Details:
08/20/2019
DISHWASHER WHIRLPOOL WDF510PAYSA
Replaced motor sump assembly for motor getting power but not running. Found the dishwasher is not fastened to the counter. Informed customer. The dishwasher tested good
Near Rochester, NY 14616
Steve
Job Details:
08/20/2019
DISHWASHER MAYTAG MDB8959SFZ4
Replaced top rack rails for broken rails causing top rack to fall. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Fairport, NY 14450
Evan
Job Details:
08/20/2019
DISHWASHER KITCHENAID KDTE204ESS3
Customer stated that unit was filling with water but never moving wash through cabinet. Checked for error codes. Unit was displaying code 4-3 for wash motor not running. Replaced wash motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
08/20/2019
DISHWASHER KITCHENAID KDPE234GPS0
Customer stated that unit was not washing during cycle. Checked for error codes. Unit was displaying error code f2e1 for stuck key. No other codes were present. Ran diagnostic cycle with clear plastic door on unit to observe while functioning. Watched unit during diagnostic cycle. Unit is functioning as it should consistently spraying water through upper and lower spray arm. Could not find issue with unit at this time other than stuck key error. Also advised customer to use rinse aid for improved washing /drying.
Near Walworth, NY 14568
Evan
Job Details:
08/20/2019
RANGE WHIRLPOOL WEG730H0DS0
Customer stated unit was displaying error code for cooling fan failing to run. Checked for error codes. Unit displaying f8e0 error code for cooling fan voltage to low. Tech sheet calls for replacement of cooling fan. Replaced cooling fan. Ran test preheat to 350. Unit tested good ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Near Macedon, NY 14502
Evan
Job Details:
08/20/2019
DRYER MAYTAG MED6000XW0
Replacing rear deflector due to old deflector making contact with Heater vent causing unit to melt. Replaced deflector. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
08/20/2019
WASHER MAYTAG MVWB880BW0
Customer stated that unit is flashing UL error code for unbalanced load. Upon inspection discovered that bearing was failing on machine and suspension was extremely loose. Both parts will need to be replaced. Quoted customer to replace suspension and bearing. Customer does not want to proceed at this time due to cost of repair. Suggested for customer to contact manufacturer for possible coverage. If customer is to receive coverage please order...W10435302 bearing W10440786 suspensionCollecting service call fee
Near Farmington, NY 14425
Dave
Job Details:
08/20/2019
DRYER ROPER RGD4516FW0
Replaced timer due to unit just running and never turning off . Tested unit .tested good .
Near Farmington, NY 14425
Dave
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00
Replaced fresh food door . Door as no damage.
Near Spencerport, NY 14559
Steve
Job Details:
08/20/2019
REFRIGERATOR KITCHENAID KFIS29BBMS02
"Replaced fresh food evaporator fan motor for motor getting power but not running, causing evaporator to frost over. The refrigerator tests good. ; used 1 W10633627 (MOTOR-EVAPORATOR) from stock"
Near Webster, NY 14580
Evan
Job Details:
08/20/2019
COOKTOP KITCHENAID KICU500XBL01
Customer was not available at selected time for service. Tech is ordering parts based on service pointer W10645073C for similar issue ; ordrng 1 W10857230 (CONTROL ) and 1 WPW10396615 (UI)
Near Rochester, NY 14620
Shaiman
Job Details:
08/20/2019
WASHER MAYTAG MHW6630HW0
Replaced control and valve. Repair successful; customer monitor.
Near Rochester, NY 14624
Shaiman
Job Details:
08/20/2019
DRYER FRIGIDAIRE FASE7073LW0
Tested power at the terminal block and unit is only getting 120v; 220v is needed for unit to turn on. Tested power at the socket. 120v present from L1 to ground however no power present from L1 to L2. Suggested customer to contact an electrician.
Near Rochester, NY 14616
David
Job Details:
08/20/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02
Unit is leaking from the dual valve when ice is dispenser ordering UI and valve; rqstng P&A on 1 W10759802 (cntrl-elec) and 1 WPW10341329 (water valve assy)
Near Rochester, NY 14610
Evan
Job Details:
08/20/2019
OVEN WHIRLPOOL RBS275PRB00
Replacing control due to relay on control welding itself shut causing unit not to sense temperature correctly. Replaced control. Ran test preheat to 350. Unit preheated as it should could not replicate issue. Unit tested good
Near Irondequoit, NY 14617
David
Job Details:
08/20/2019
REFRIGERATOR MAYTAG MRT711BZDM00
"Spoke to customer. Still having a problem with air infiltration. Ordering doors. Food items freezing in the fresh food section as well. Ordering thermistor and control. Will schedule when doors arrive ; rqstng P&A on 1 LW10651926 (dor-fip) and 1 LW10651929 (dor-fip) and 1 W10802061 (cntrl-elec) and 1 WP2315539 (motor-evap) and 1 WPW10383615 (thermistor), states that autho needed"
Near Rochester, NY 14606
Shaiman
Job Details:
08/20/2019
WASHER ROPER RTW4516FW2
Replaced control and calibrated. Repair successful.
Near Lima, NY 14485
Dave
Job Details:
08/20/2019
WASHER MAYTAG MVWX655DW1
Right hand bottom corner of the washer lid was broken at the hinge . No signs of abuse . Quoted customer for repair . Declined job due to part cost . Contacted office and was able to get part cover . Customer was willing to move forward with repair . Installed new hinges and lid. Calibrated unit and ran auto diagnostics. Unit tested good .
Near Webster, NY 14580
David
Job Details:
08/20/2019
REFRIGERATOR FRIGIDAIRE GLHS65EHB0
Customer was unavailable rescheduled for Tuesday ; schdld next appmnt for 8/20 TUE 2 pm
Near Rochester, NY 14612
David
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRX735SDBH02
Left side door gasket is ripping. Ordering gasket. ; ordrng 1 W10830276 (gasket-fip)
Near Hilton, NY 14468
David
Job Details:
08/20/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Unit had only made a half a bin of ice since thawing fill tube. Filled ice maker mold in diagnostics. Recycled power and tested in diagnostics. Customer to monitor. If problem persists return with a valve and a control W11330931 WPW10341329
Near West Henrietta, NY 14586
Steve
Job Details:
08/20/2019
REFRIGERATOR MAYTAG MBF2258DEH00
Replaced main control for not defrosting correctly. The refrigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14609
Steve
Job Details:
08/20/2019
DISHWASHER KITCHENAID KUDC03IVBL3
Found leds blinking the ui had stuck keys. Removed and reinstalled ribbon to control. The control is no longer blinking and working. Quoted customer for new user interface. ; rqstng P&A on 1 WPW10250007 (panel-cntl)
Near Rochester, NY 14613
Shaiman
Job Details:
08/20/2019
WASHER AMANA NTW4516FW2
Replaced pump and control. Repair successful.
Near Ontario, NY 14519
Evan
Job Details:
08/20/2019
DISHWASHER KITCHENAID KDFE104DWH5
"Unit is displaying error code 4-3 for wash motor not running. Unit needs new wash motor. Did not have correct model therefore did not have correct part on day of repair. Office shows correct part in stock. Ordering correct wash motor. ; ordrng 1 W11085683 (SUMP & MOTOR ), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Rochester, NY 14621
Shaiman
Job Details:
08/20/2019
DRYER MAYTAG MEDC215EW1
PTS relay is faulty causing a no start event. Replacing PRS. ; ordrng 1 WPW10117655 (PTS RELAY)
Near Rochester, NY 14606
Shaiman
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW5000DW
Customer concerned about unit making a squeaking noise during spin. No error codes stored. Shield on the bottom is covered in grease. Gearcase must be replaced. ; ordrng 1 W10721967 (CAM KIT) and 1 W11035751 (GEAR CASE) and 1 WPW10427633 (SHIELD )
Near Rochester, NY 14626
David
Job Details:
08/16/2019
DISHWASHER KITCHENAID KDPE234GPS0
Inner door panel is rusting. Ordering inner door. ; ordrng 1 W10908291 (door-inner)
Near Rochester, NY 14615
David
Job Details:
08/16/2019
DISHWASHER KITCHENAID KDTE204ESS4
Unit is not washing due to an open wash motor. Relay on control is also very loud. Ordering motor and control; ordrng 1 W11084331 (cntrl-elec) and 1 W11084657 (pump&motor)
Near Rochester, NY 14607
David
Job Details:
08/16/2019
REFRIGERATOR KENMORE 253.50683
Unit is not making ice due to a stripped module. ; ordrng 1 241798231 (ICE MAKER)
Near Rochester, NY 14607
Evan
Job Details:
08/16/2019
OVEN WHIRLPOOL WFG320M0BS3
"Customer stated that ignitor was not glowing when selecting bake cycle. Ran test bake cycle and checked for 120v at ignitor connector.was initially receiving 120 v at connector. Replaced ignitor and ran test bake ignitor is still not glowing. Issue is with control. Ordering control ; ordrng 1 W11126814 (CONTROL ), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
Near Caledonia, NY 14423
Steve
Job Details:
08/16/2019
WASHER MAYTAG MVWX655DW1
Customer complaining of excessive noise during heavy loads. Ordering gear case for noise and suspension for bouncing. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11130362 (SUSPENSION )
Near Webster, NY 14580
Steve
Job Details:
08/16/2019
REFRIGERATOR MAYTAG MFT2976AEM00
"Found unit has not gone into defrost. The evaporator was full of frost and ice. Turned heater on in diagnostics. The heater works. The refrigerator needs a main control. Found the freezer door gasket was not in the liner on the bottom of the freezer door and frost was forming on left side of rails. Quoted for control and gasket replacement. Customer is going to decide if they want to follow through with repair or replace. I broke a gear wheel during repair. Ordering wheel. ; rqstng P&A on 1 W10407215 (gasket-fip), ordrng 1 W10625067 (bracket), rqstng P&A on 1 WPW10581606 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"
Near Webster, NY 14580
Steve
Job Details:
08/16/2019
OVEN KITCHENAID KSEG700ESS3
Part came in damaged. Ordering another ; ordrng 1 W10915661 (panl-cntrl SPECIAL PACKING )
Near Webster, NY 14580
Steve
Job Details:
08/16/2019
REFRIGERATOR MAYTAG MFI2570FEW01
Called tech line for freezing. Sr # 7725628145 the unit was in defrost on arrival. Tested temps and thermistors. Tech line wants main control and Ui replaced. I also restricted the hole to pantry and raised left door so gasket meets the ice maker. Replaced control today. Ordering Ui ; ordrng 1 W11269232 (USER INTERFACE )
Near Penfield, NY 14526
Shaiman
Job Details:
08/16/2019
DRYER AMANA NED4655EW1
"Replaced timer, unit testing good."
Near Penfield, NY 14526
Shaiman
Job Details:
08/16/2019
WASHER MAYTAG MVWB855DC2
Customer states unit is leaking from the bottom front. No error codes stored. Ran a test verification cycle with no issues. Filled unit halfway with water in manual diagnostics then drained. Could not recreate issue. Unit seems to be in good working condition.
Near Rochester, NY 14624
David
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Unit was not making ice due to a restricted needle valve and an oldFilter. Opened and closed valve dispensing much better not. Recommending customer replace the needleValve. Ice maker was jammed preventing harvest cycled ice maker after unsticking ice maker.
Near Rochester, NY 14609
David
Job Details:
08/16/2019
WASHER KENMORE 110.925732
The striker is worn and is not contacting the lidnswitch. Striker is discontinued. Built up switch with adhesive and scrap rubber so that the machine can be used normally. ; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID
Near Rochester, NY 14617
David
Job Details:
08/16/2019
WASHER MAYTAG MAV2757AWW
The unit is wearing through the belt due to a failing transmission. Customer was not interested in proceeding with the repair. ; dspstn on spec-tagged invntry: 1 WP21352320 BELT
Near Rochester, NY 14607
David
Job Details:
08/16/2019
DRYER MAYTAG NED4655EW1
Repaired damaged wire harness.
Near Rochester, NY 14608
David
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL ED2KHAXVT01
Installed filter provided by the customer. Unit tested good
Near Rochester, NY 14623
David
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02
Reseated lightnswitch. Found that the bulb the customer was using was not making good contact in the socket. Reinstalled light. Light came on. Part number for light bulb is w11216993 left switch with customer; dspstn on spec-tagged invntry: 1 WP1118894 SWITCH-ROCKER 2 TERMINAL
Near Manchester, NY 14504
Dave
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Evap fan not running . Replaced evap fan and control due to no operation. Tested unit after repair. Unit tested good .
Near Fairport, NY 14450
Dave
Job Details:
08/16/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
- 1 in the freezer and 34 in the fresh food section . Tested thermistors in diagnostics. All passed . Evap and damper as working . Adjusted the freezer temp up to 3 degrees and the fresh food to 40 .customer will monitor.
Near Fairport, NY 14450
Dave
Job Details:
08/16/2019
RANGE WHIRLPOOL WFE320M0ES1
Replaced right front burn switch due to have some black marks on it . Tested oven . Tested good tested all parts of the stove top . Tested good . Unit is working as expected.
Near Pittsford, NY 14534
Dave
Job Details:
08/16/2019
WASHER WHIRLPOOL WFW70HEBW0
Washer has no error codes . Washer has hit water going to it . Took a while for the hot water to get to the washer . Also if running in normal cycle it will only allow up to warm water not really hot . Unit tested good in diagnostics.
Near Henrietta, NY 14467
Dave
Job Details:
08/16/2019
RANGE KENMORE 790.908346
Oven not working . Tested power . L1 has 75 volts and L2 has 120 both were tested to neutral. Customer will seek Electrician
Near Pittsford, NY 14534
Shaiman
Job Details:
08/16/2019
WASHER WHIRLPOOL WFW6620HW0
Customer concerned about unit moving when in the spin cycle. Machine is sitting on a slick flooring. Tech line agent suggests to have customer put a non-slip mat under the unit to prevent movement of the unit. Unit testing good.SR: 7725624522
Near Fairport, NY 14450
Dave
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KBFN506EBS
Replaced ice maker due to no operation. After plugging in the unit . The icemaker cycled as it should . Customer will monitor.
Near Canandaigua, NY 14424
Dave
Job Details:
08/16/2019
WASHER MAYTAG MVWB835DW3
Replaced gearcase due to being loud . Calibrated unit . Ran in auto diagnostics. Unit tested good .
Near Pittsford, NY 14534
Shaiman
Job Details:
08/16/2019
DRYER MAYTAG MEDX655DW1
Drum was peeling in multiple spots. Replaced drum. Repair successful.
Near Williamson, NY 14589
Evan
Job Details:
08/16/2019
DRYER ROPER RED4516FW0
Customer stated that unit would not run. Upon inspection discovered that thermal fuse had tested open. Replaced fuse and ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Newark, NY 14513
Evan
Job Details:
08/16/2019
DRYER WHIRLPOOL WED92HEFW0
Replacing door seal due to old seal come detached from door and also being warped. Replaced seal and also cleared lint trap for customer. Checked for error codes. No codes present. Ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details:
08/16/2019
DRYER WHIRLPOOL WHD8620CHC0
Customer stated that unit was producing rattling noise coming from left side of unit. Upon inspection discovered that line from compressor was making contact with cabinet wall causing noise. Was able to bend line away from cabinet to prevent further contact. Resembled unit and ran test cycle. Could not replicate noise once doing so. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
08/16/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Customer stated unit would not dissolve soap during cycle. Checked for codes. Unit displaying error code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Avon, NY 14414
Steve
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW7500GW0
Sr#7725621159 Found communication errors F6E2 and F6E3 causing the unit to not respond. The unit was unplugged on arrival. Plugged it in and tested in diagnostics. The water has strong smell of sulfur. Explained to customer that sulfur in the water will interrupt the communications between Ui and control. Recommended customer to get water treated. Added dielectric grease to the ui connection and around the connection icon the Ui. The washer is working and tests good.
Near Webster, NY 14580
Steve
Job Details:
08/16/2019
OVEN-MW COMBO WHIRLPOOL WOC75EC0HS00
Sr# 7725623572Check l1 to neutral it had 116.9 volts while microwave is running. Checked ribbon on the Ui and made sure it had tight connection and ribbon is not to close to ui control. Called tech line. Could not recreate issue while in home but the ui would reset to factory setting like it was brand new and customer would have to reset Ui. The customer is going to monitor.
Near Webster, NY 14580
Steve
Job Details:
08/16/2019
RANGE AMANA AGR6603SFW2
Tested oven and it worked as expected. Showed customer that the range will ignite while knob is in ignite position. Left parts with customer.
Near Webster, NY 14580
Steve
Job Details:
08/16/2019
REFRIGERATOR KITCHENAID KRFF305E
Replaced ice maker for open motor. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14618
Evan
Job Details:
08/16/2019
DRYER MAYTAG MEDB835DW4
Customer stating that unit is getting too hot during cycle. Upon inspection discovered that blower was clogged full of lint /debris causing AF code to appear for airflow issue. Cleared blower and ran test cycle. Unit tested good
Near Rochester, NY 14619
Shaiman
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW4816FW2
"Customer concerned about unit not agitating not spinning. F7E5 error code stored. Cleared code. Unit passed auto diagnostics test. Unit is plugged into a light socket to plug adapter. Suspecting that is part of the issue. As for the shaking, customer had a load of clothes in the unit upon arrival. Tested spin with the clothes in there which recreated the shaking issue. Suggesting customer to plug unit into a dedicated socket and wash smaller loads with like items to avoid off balance events. Customer monitor."
Near Brockport, NY 14420
David
Job Details:
08/16/2019
DISHWASHER MAYTAG MDB8959SFZ4
Upper rack rails have separated causing the rack to fall. Replaced rails ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14610
Evan
Job Details:
08/15/2019
OVEN WHIRLPOOL RBS275PRB00
Customer stated that unit was flashing f3e2 error code. Code is related to temperature sensor issue. Ohmed out temp sensor according to tech sheet unit was reading 1080k as it should. Sensor tested good. Suspecting that relay on control is welded shut causing issue. Ordering control ; ordrng 1 WPW10340935 (CONTROL)
Near Rochester, NY 14620
Shaiman
Job Details:
08/15/2019
WASHER MAYTAG MHW6630HW0
Awaiting parts. Rescheduled. ; ordrng 1 W11322883 (CONTROL )
Near Rochester, NY 14625
Shaiman
Job Details:
08/15/2019
WASHER WHIRLPOOL WTW5000DW2
"Customer concerned about a knocking sound, creaking when the drum is moved, & slight grinding when agitating. Suspecting gear case, cam, and suspension. ; ordrng 1 W11130362 (SUSPENSION ), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035751 GEARCASE"
Near Rochester, NY 14613
Shaiman
Job Details:
08/15/2019
WASHER AMANA NTW4516FW2
Customer states the unit “running by itself”. The drain pump is constantly running. Replacing drain pump and control. ; ordrng 1 W10919003 (DRAIN PUMP) and 1 W11170317 (CONTROL)
Near East Rochester, NY 14445
David
Job Details:
08/15/2019
DISHWASHER KENMORE 66516939000
Unit won’t start sometimes and also runs with door open door switch is failing. Ordering switch; ordrng 1 WP8269209 (switch)
Near Rochester, NY 14610
Steve
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL ED5FVGXWS07
"Found a crack in drain pan. Covered crack with height temp and waterproof glue. If unit still leaks order the drain pan. Quoted customer for pan replacement ; rqstng P&A on 1 WPW10614158 (tray-evap), states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details:
08/15/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Sr# 7725613974Found freezer evaporator full of frost. Heater turned on in manual diagnostics. Called tech line. They recommended to replace UI. Also needs a door switch. Quoted customer 561.39 for repair. They denied the quote. Called office and part is covered under loyalty retention program as per kb; ordrng 1 W10894103 (cntrl-elec) and 1 W11131698 (switch)
Near West Henrietta, NY 14586
Shaiman
Job Details:
08/15/2019
WASHER WHIRLPOOL MHWE201YW00
Customer concerned about unit grinding during spin cycle. Bearings in cross arm are faulty. Basket and cross arm would have to be replaced together. Customer declined further repair.
Near Livonia, NY 14487
Dave
Job Details:
08/15/2019
DRYER WHIRLPOOL WED9450WL1
F31 line voltage error . Customer did mention that at one point they had an issue with the receptacle but that has been replaced. Used vent tested . Vent tested good . Checked element ohms . Tested good . Thermistor within range . Everything is working as expected.
Near Ionia, NY 14475
Dave
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Replaced ice door assembly due to building condensation and dripping on the out side . Unit tested good .
Near Honeoye Falls, NY 14472
Dave
Job Details:
08/15/2019
RANGE JENN AIR JGD8130ADB21
When turning on unit you can here is sparking but is not sparking at any of the burners . Called Techline SR 7725612606 . He suggested replacing spark module and ceramic block . Sparking is coming from right side ceramic block . Ordering ceramic block . Spark module .; ordrng 1 5170P925-60 (rcptl-elm) and 1 8215557 (spark module)
Near Rochester, NY 14610
Evan
Job Details:
08/15/2019
WASHER KENMORE 417.4004299
Customer stated that tub seemed loose inside machine. Upon inspection discovered that wash basket had come detached from outer tub. Bearing hasgone bad. This would require replacement of wash basket. Quoted customer to replace wash basket. Customer does not want to proceed at this due to age of machine. Collecting service call fee ; dspstn on spec-tagged invntry: 1 5304485917 SHOCK
Near Pittsford, NY 14534
Dave
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Found that the water valve . Is leaking inside the cabinet where the water filter housing connects . Looks like the water line from the filter housing is pulling on it . Needs new water filter housing W11346622 and new water valve W11043013. . Called techline SR 7725614696 suggested replaced both parts I have listed above . Found the cover to the pantry cracked. Unit is brand new and still has all the packaging on it W10827015 cover . ; ordrng 1 W10827015 (cover) and 1 W11043013 (valve) and 1 W11346622 (RESERVOIR)
Near Rochester, NY 14618
Evan
Job Details:
08/15/2019
RANGE MAYTAG MGS8800FZ
Customer stating that temperature in oven is lower than what is being shown on display. Checked for error codes. No codes present. Ran bake cycle to 350 with thermocoupler inside of oven. Heated unit up to 350. Technicians digital thermocoupler was reading 15 degrees lower than 350. Calibrated unit up 15 degrees. Ran test preheat again. Unit now maintaining correct temperature. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
08/15/2019
WASHER MAYTAG MVWC415EW1
"Customer stated there was no current issue with machine but would like it inspected. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran calibration cycle. Inspected cam, pulley and belt all passed visual inspection. Cannot find any issue with machine at this time."
Near Farmington, NY 14425
Dave
Job Details:
08/15/2019
DISHWASHER WHIRLPOOL WDF550SAHB0
Drain hose from the dishwasher to the drain is leaking . The that was preordered the end that goes to the sink is the wrong size . The sink does not have a disposal so the hose does no fit on the pvc fitting to the drain securely and may leak would need smaller hose clamps . Called techline SR 7725617594 he could not find the parts either .may have to contact parts distributor and look for part. Took picture and saved in system .; saved tckt
Near Victor, NY 14564
Dave
Job Details:
08/15/2019
HOOD VENT JENN AIR JXW8536DS0
Unit is turning on by itself . Ordering new user interface control WPW10716813 and the other control WPW10716816 . ; ordrng 1 WPW10716816 (cntrl-elec) and 1 WPW10716816 (cntrl-elec)
Near Rochester, NY 14623
Evan
Job Details:
08/15/2019
DRYER FRIGIDAIRE FFQG5000QW
Customer stated that unit was louder than normal and lint trap was not collecting lint. Dissembled unit to inspect rollers and pulley. Cleaned roller shafts and greased rollers. Also discovered that blower was clogged with lint causing issue with trap. Cleaned cabinet and blower wheel. Reassembled unit and ran for customer. Unit tested good
Near Rochester, NY 14621
Shaiman
Job Details:
08/15/2019
WASHER WHIRLPOOL WTW5000DW
Customer concerned about unit not finishing cycles; stuck in sensing. F7E5 error code stored. Replaced actuator. Unit testing good.; used 1 W10913953 (ACTUATOR) from stock
Near Hilton, NY 14468
David
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Unit was not making ice due to a frozen fill tube. Verified fill tube heater operation. Issue likely caused by low water pressure related to the filter. Customer had just replaced the filter a few days ago. Reseated filter and thawed tube.
Near Penfield, NY 14526
Evan
Job Details:
08/15/2019
OVEN WHIRLPOOL WFG525SOHZ1
"Customer stated they were concerned with being able to hear unit light during bake cycle. Customer has not owned DSI ignition over before. Advised them that unit cycling flame on and off is normal operation. Ran test bake cycle to 350. Unit is heating as it should. Discovered that door hinge is broken while I’m home. Ordering door hinge ; ordrng 1 WPW10299224 (HINGE ), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
Near Webster, NY 14580
David
Job Details:
08/15/2019
REFRIGERATOR KITCHENAID KBFS22EWMS5
Ice maker fill tube was frozen and the line had popped out causing a leak. NeedleValve is restricted. Recommending the customer replace the needle valve before using the ice maker. Thawed tube and reconnected water line water ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 W10884390 ICEMAKER
Near Rochester, NY 14613
Shaiman
Job Details:
08/15/2019
DRYER WHIRLPOOL WED7500GC0
"Door will not stay shut. Replacing hinges, inner door, and strike. ; ordrng 1 W10513691 (INNER DOOR ) and 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE ) and 1 W11376139 (LEFT HINGE)"
Near Rochester, NY 14606
Shaiman
Job Details:
08/15/2019
WASHER ROPER RTW4516FW2
"Customer concerned about unit not filling up with water the way it should; deep water wash does not always fill to an adequate water level. Clothes sometimes come out more wet than other times, and if machine is opened during wash cycle the water all drains out. No error codes stored. Valves are testing good in manual diagnostics. Unit completes auto diagnostics with no issues. Control board should be replaced. ; ordrng 1 W11170318 (CONTROL)"
Near Webster, NY 14580
David
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVB04
Upper freezer drawer was interfering with door closure. Readjusted. Door shutting properly
Near Rochester, NY 14612
David
Job Details:
08/15/2019
DRYER MAYTAG MGD5630HW0
I let thermistor is reading 4.6k at 80 degrees. This is out of range. Ordering thermistor; ordrng 1 WP8577274 (thermistor)
Near Webster, NY 14580
David
Job Details:
08/15/2019
REFRIGERATOR MAYTAG MFI2569BEW
Found unit with the ice maker switch in the off position turned ice maker on. Unit tested good