We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS00
Near Rochester, NY 14625
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Unit makes whistling sound when blower activated and runs for a long time. Turned energy saver off. Blower is droning and making loud noise. Need blower. ; ordrng 1 WPW10286217 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Webster, NY 14580
James
Job Details: 05/29/2021
Unit not cooling due to frozen ff evaporator. Called techline they recommend installing service kit. Changed settings to timed defrost. Defrosted evaporator and installed screws at top of evap cover. If problem persists order W1145724 and W10848301.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMS706EBS01
Near Ontario, NY 14519
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. S16360. Unit not cooling or making ice. Pantry ui has wires ripped out. Ceiling LEDs off. Fresh food evaporator frozen. Defrosted evap and relocated thermistor. Disconnected pantry ui Customer is to monitor temperature.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Ontario, NY 14519
James
Job Details: 05/29/2021
Q1 n. Q2 n. Q3 n. Replaced pts switch and thermostat. Tested unit and vent no longer overheats.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Brockport, NY 14420
David
Job Details: 05/29/2021
Replaced control and thermistor due to freezing temperatures in the fresh food section. Customer to monitor temperature after 24 hours
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Rochester, NY 14611
David
Job Details: 05/29/2021
"Replaced drier, evaporator and compressor due to poor cooling. Unit tested good after repair."
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Rochester, NY 14606
David
Job Details: 05/29/2021
Replaced noisy motor. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2558VEM5
Near Rochester, NY 14609
David
Job Details: 05/29/2021
Checked unit for a or abnormalNoises. Found that the icemaker was running but no water is connected causing the valve toEnergize. Icemaker cam is also slipping causing it toCycleContinuously. Disconnected ice maker for the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Rochester, NY 14613
David
Job Details: 05/29/2021
Unit is not cooling properly due to an open fan motor. Ordering motor; ordrng 1 WPW10464673 (Evaporator fan) and 1 Sh (Shipping)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14612
Evan
Job Details: 05/29/2021
Replacing wash motor due to original wash motor failing to operate. Unit was displaying code 4-3 for wash motor failure. Replaced wash motor. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWM2
Near Rochester, NY 14618
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint or poor overall cleaning. Ran unit and water pressure from pump is low. Dissassembled sump and found food debris has plugged motor filter and chopper blade. Removed debris. Replaced chopper. Tested unit and unit testing good. Upper spray arm still not spinning properly. Reccomended replacing upper spray arm WPW10082841. customer opting to replace on their own.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE
We serviced a
WHIRLPOOL WASHER
Model MVWB980BW0
Near Irondequoit, NY 14617
David
Job Details: 05/29/2021
Replaced bearing and suspension due to unit hiring cabinet and noises. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Penfield, NY 14526
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of poor wash. Last wash found soap on the bottom of tub not dissolved. Cancelled unit due to a grinding noise. Following stored errors:F6E4 float switch open.Ran autodiagnostic cycle and completed without issue. Ran regular wash without issue. Rechecked diagnostic and no stored errors. Ran subsequent wash cycles but could not reproduce customer complaint. Customer to continue to monitor.; rqstng P&A on 1 W11084121 (OWI sensor)
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Fairport, NY 14450
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of noise from dryer. Ran unit and rumble is present. Dissassembled unit and found belt is inverted and damaged. Rollers are performing sub standard. This is causing belt to slip and drum to rumble. Ordering new belt and rollers.; ordrng 1 WPY312959 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rochester, NY 14618
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of unit leaking. No stored errors. Filled unit to top and observed water on upper suspension at outter tub. Tipped unit back and water dripping out of wash basket. Ordering new wash basket.; ordrng 1 W10371566 (Outter tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Rochester, NY 14616
Evan
Job Details: 05/29/2021
Customer stated that unit is failing to wash properly. Checked for error codes. Unit displaying code 4-3 for wash motor not running. Ordering sump & motor ; ordrng 1 W11085683 (WASH MOTOR )
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Irondequoit, NY 14609
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of outter door coming apart. Inspected door and the stainless steel is peeling away. This is a cosmetic repair and not covered 30 days out of purchase. No stored errors. Ran autodiagnostic and completed without issue.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Rochester, NY 14624
Dave
Job Details: 05/29/2021
"Replaced compressor.evaporator and uv drier . Charged unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10898074 SEALANT 1 W10913906 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Webster, NY 14580
Tanner
Job Details: 05/29/2021
"Q1 no Q2 no Q3 noReplaced ACU, drain pump, console. Issue persists.SR7730877454Advised F2E2 is a communication error between UI and ACU. Order UI harness. Please expedite order and repair.; ordrng 1 W11368911 (UI with harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14613
Evan
Job Details: 05/29/2021
Replacing valves on stove due to valve knobs being bent causing burners not to operate. Replaced all valves. Confirmed burners are sparking. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bloomfield, NY 14469
Dave
Job Details: 05/29/2021
Dish rack wheels are falling off need new wheels. Top spray are is plugged and lower spray arm is cracked and causing the unit to leak . Ordering parts . ; rqstng P&A on 4 W10195416V (dish rack wheel)s and 1 WPW10498900 (spray arm) and 1 W10837249 (spray arm lower)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Livonia, NY 14487
Dave
Job Details: 05/29/2021
Replaced the sump . Unit tested good .
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Irondequoit, NY 14617
Evan
Job Details: 05/29/2021
Customer stated that units keypad is not functioning. Discovered F6e0 code stored. Ordering keypad ; ordrng 1 W11339755 (CONSOLE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dansville, NY 14437
Dave
Job Details: 05/29/2021
Replaced jazz board and tested unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dansville, NY 14437
Dave
Job Details: 05/29/2021
Left hand door not making contact with door switch . Ordering left hand fresh food door . Put tape on door switch for the moment to keep unit working ; ordrng 1 W11435353 (Left fresh food door)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Webster, NY 14580
James
Job Details: 05/29/2021
"2-1 error. Unit not starting when door is shut. 2-1 stuck key error. Disconnected ui and reconnected and cycle would start, but random LEDs will flash need panel. Five year warranty on part. ; ordrng 1 W11165145 (Panel)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Webster, NY 14580
Evan
Job Details: 05/29/2021
Replacing bake element due to original element testing open. Replaced element. Tested unit. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM01
Near Rochester, NY 14626
David
Job Details: 05/29/2021
Jazz boardIs stuck on highest setting. Unit needs jazz board. ; ordrng 1 WPW10503278 (Control)
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Fairport, NY 14450
Tanner
Job Details: 05/29/2021
Q1 no Q2 no Q3 noComplaint of noise from dryer. Ran unit and rumble is present. Dissassembled unit and found belt is inverted and damaged. Rollers are performing sub standard. This is causing belt to slip and drum to rumble. Ordering new belt and rollers.; ordrng 1 WPY312959 (Belt)
We serviced a
REFRIGERATOR DISHWASHER
Model n/a
Near Rochester, NY 14610
Tanner
Job Details: 05/29/2021
Service fee covered under 101485.Complaint of no ice. Customer states unit is on filtered water and that pressure has been low lately. Recorded following temp in FC: 4.7 degrees F. Confirmed 120 VAC to IM when door switch open. Jumped motor circuit and ice motor does not turn. Jumped water circuit and unit does fill but water volume is low. Ice line not frozen but recomend customer take unit off filtered water system and use filters included with unit to avoid small ice or frozen ice lines. Needs new ice maker. Customer will ATEC if they opt to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Bloomfield, NY 14469
Dave
Job Details: 05/27/2021
Light in the freezer was not working . Found the door switch had a loose connection fixed door switch unit tested good . Freezer door handle loose tightened handle . Unit tested good .
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Leicester, NY 14481
Dave
Job Details: 05/27/2021
Found the blower wheel had lint stuck to it causing it to be unbalanced. Cleaned wheel off and tested unit . Unit tested good . Customer needs to clean venting .
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14604
Tanner
Job Details: 05/27/2021
Replaced ACU. Calibrated unit via autodiagnostic. Unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14612
David
Job Details: 05/27/2021
"Found unit at room temperature low side pressure was in a vacuum. Pressurized with 135 pounds of nitrogen. Bubble tested evaporator, tubing, and joints. Did not find a leak. Unit did not loose pressure over 20 min. Flushed with 134a. Vacuum held at 350 microns for 20 min. Replaced drier and charged unit. Unit began cooling. Customer to monitor ; dspstn on spec-tagged invntry: 1 W10896678 COUPLER AL BR 6X1.8 1 W10896689 COUPLER BR 5X4 , 1 W10896690 COUPLER , and 1 W11504416 COUPLER BR 8.5X6"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Penfield, NY 14526
Evan
Job Details: 05/27/2021
Replacing control panel due to unit showing F2 E1 code for Stuck key error. Replaced panel. Ran preheat to 350 to confirm function. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM0
Near Fairport, NY 14450
Evan
Job Details: 05/27/2021
Replacing control due to original control causing dispenser door to open 20-30 seconds into cycle. Replaced control. Ran cycle to confirm correction of issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Rochester, NY 14612
David
Job Details: 05/27/2021
Unit will not heat. Read 84vac between L1 and L2 cycled breaker. No change. The receptacle has visual signs of heat damage. Left unit unplugged. Recommending that a licensed electrician repair electrical issue in the home. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Fairport, NY 14450
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noComplaint of odor coming from machine.Inspected drain line and drain hose is properly installed. No water siphoning occurring. Customer using clean wash cycle with afresh and states this helps temporarily. No stored errors. Ran auto diagnostic cycle and completes without issue. Unit performs full drain. Unable to remove wash basket to inspect for stuck garments that may be retaining water. Basket has seized to drive shaft. Odor is present. Not clear that odor is comimg from machine. Inspected dryer vent and found no cause for odor in venting. Ran drain pump with unit empty and no odor being pumped out of drain hose. Unable to detect source of odor it most likely not coming from washer or dryer.
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS3
Near Fairport, NY 14450
Evan
Job Details: 05/27/2021
Customer stated that right rear burner had stopped operating. Discovered that harness was pinched between console and mounting bracket cutting into wire causing switch to short out internally. Wire is also damaged. Ordering switch harness and and switch. ; ordrng 1 W10911303 (INFINITE SWITCH (RR)) and 1 W11226773 (CONSOLE HARNESS )
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near West Henrietta, NY 14586
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noComplaint of noise due to loose change in agitator. Removed impellar and removed loose change. Reassembled.Ran auto diagnostic and unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Rochester, NY 14620
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noComplaint of door staying locked.On arrival unit in F9E1 error. Ran auto diagnostic and drain pump never runs. Confirmed 120 VAC from ACU through drain circuit. Pump has failed. Replaced drain pump. Tested unit via auto diagnostic and unit tested good.; used 1 WPW10605427 (PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rochester, NY 14616
Tanner
Job Details: 05/27/2021
Q1 o Q2 no Q3 noReplaced wash basket and belt. Tested unit and unit tested.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Newark, NY 14513
Evan
Job Details: 05/27/2021
Customer stated that washer was producing noise. Discovered that gear case is causing a squealing sound while unit is getting up to final spin speed and also while slowing down from final spin. Ordering gear case ; ordrng 1 W11423759 (GEAR CASE )
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Phelps, NY 14532
Evan
Job Details: 05/27/2021
Customer is stating that unit will not spin out correctly. Checked for error codes. Unit displaying f0e5 code for off balance load. Removed agitator and inspected drive hub. Drive hub teeth are worn away. Replaced drive hub and ran test cycle. Basket has too much play in it and is very loose on drive shaft. Ordering basket and agitator. ; ordrng 1 W10752719 (BASKET ) and 1 W11161960 (AGITATOR )
We serviced a
WHIRLPOOL RANGE
Model MGR6875ADW
Near Phelps, NY 14532
Evan
Job Details: 05/27/2021
Customer stated that upper oven would not heat. Discovered that ignitor was receiving 120v but failing to glow. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Rochester, NY 14616
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noReplaced spray arm and water valve vent and bezel. Tested unit and unit tested good.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Rochester, NY 14616
Tanner
Job Details: 05/27/2021
Q1 no Q2 no Q3 noReplaced cold water valve. Tested unit via auto diagnostic and unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newark, NY 14513
Evan
Job Details: 05/27/2021
Customer stated that unit would not heat. Discovered that heating element tested open. Ordering element ; ordrng 1 WP3387747 (HEATER )
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB02
Near Rochester, NY 14613
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Rh door opens when lh door is opened. Door shelf was too low and it contacted pantry shelf. Moved shelf and adjusted hinges. Tightened freezer door handle.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Farmington, NY 14425
Dave
Job Details: 05/27/2021
replaced wash pump and gasket . Tested unit in diagnostics unit tested good.; used 1 W11177741 (GASKET) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rochester, NY 14626
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Unit not dispensing water. Removed filter and reinstalled and dispenser is functioning properly. Recommend customer install pressure reducing valve W10786952. Customer is to monitor.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lyons, NY 14489
Evan
Job Details: 05/27/2021
Customer stated that unit is leaking and not spinning out correctly. Checked for error codes. No codes present. Discovered that unit is leaking from gear case seal. This is also causing unit not to spin out correctly. Ordering gear case ; ordrng 1 W11454734 (GEAR CASE )
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Farmington, NY 14425
Dave
Job Details: 05/27/2021
Customer is having issues with breaker popping thats on the circuit of the stove . Customer had electricians come out and check breakers . Tested unit . Unit is not popping the breakers . Went over best practices with customer . Unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Farmington, NY 14425
Dave
Job Details: 05/27/2021
Unit was found with clothes not had been spun after cycle . No error codes . Looked over unit dont see anything broken. Calibrated unit and ran auto diagnostics unit tested good . Ran high spin and agitate . Tested good . Customer instruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXB01
Near Geneva, NY 14456
Dave
Job Details: 05/27/2021
Replaced ice maker tube that went under the refrigerator for being cracked . Ran ice maker fill tube heater and cycled ice maker . Tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Shortsville, NY 14548
Dave
Job Details: 05/27/2021
Dishwasher not draining . Replaced drain pump and tested in diagnostics unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Rochester, NY 14624
James
Job Details: 05/27/2021
"Q1 n. Q2 n. Q3 n. Unit froze everything on top shelf and on doors. Inspected gaskets and fans. Damper motor has almost no resistance to opening. Ordering damper. ; ordrng 1 WPW10196393 (Control, damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hilton, NY 14468
David
Job Details: 05/27/2021
Found ice bin frozen in place with auger jammed. Freed bin. Did not find ice sticking to ice bin or ice room floor. Auger worked ok when ice jam was removed from bin. Recommending that the customer dump ice bin regularly to prevent clumping ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Brockport, NY 14420
David
Job Details: 05/27/2021
Found unit not draining properly. Auto test is leaving water in the tub. Found that the standpipe is overflowing with water when the unit is draining this caused the unit the calibrate incorrectly. Removed drain hose and recalibrated unit. Ran auto test into a bucket to verify. Unit tested ok. The customer is going to repair drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dansville, NY 14437
Dave
Job Details: 05/27/2021
Unit needs jazz board . Bringing jazz board on next trip WPW10503278; schdld next appmnt for 5/28 FRI PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Sodus, NY 14551
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Spray foam is coming out of door. Trim missing from cabinet corner. Frost in freezer. Dent on side of cabinet. Called techline sr 7730854689. Unit non repairable. Customer is to contact whirlpool customer service for replacement.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AW0
Near Rochester, NY 14613
Tanner
Job Details: 05/27/2021
Replaced drain pump. Tested unit and unit tested good.
We serviced a
AMANA RANGE
Model AGR5330BAW3
Near Rochester, NY 14606
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Front burners not igniting. Found holes in burner tubes. Back burner tubes dented. Need burner tubes. Took knobs off valves. ; ordrng 1 W11550283 (Tube) and 1 W11213836 (Tube) and 1 W10861724 (Tube) and 1 W11167099 (Tube)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JW1
Near Webster, NY 14580
James
Job Details: 05/27/2021
Q1 n. Q2 n. Q3 n. Replaced broiler and adjusted gas window. Tested broil several times with Door open and closed. Flame ignites the full length of burner.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Webster, NY 14580
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Replaced control panel and tested. New panel is more sensitive than original and only beeps when a command is not accepted. Found no issues with range.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Replaced damper and it opened properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Brighton, NY 14610
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Light cover in freezer won't stay in place. Found spray foam pushed too far into liner and cover upside down. Installed sealer puddy in liner and corrected cover. Cover is on properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEW7
Near Rochester, NY 14621
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit froze inside freezer and food thawed in ff section. Tested unit it was 40 in ff section on setting 3. Put thermostat at 4 and removed frost and cleaned condenser. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Irondequoit, NY 14622
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit not shutting off ice production. Called techline couldn't get through. Call dropped twice. Icemaker shuts off when bail arm is almost 90 degrees to ice bin. Need bail arm extension. ; ordrng 1 W11342242 (Bail arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rochester, NY 14623
Dave
Job Details: 05/25/2021
Ice maker is making ice but seems to be slower . Adjusted the freezer temperature down to -5 because that air gets pushed to the ice maker in the fresh food section . No ice maker error codes . Unit is working. Customer will monitor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW5
Near Avon, NY 14414
Dave
Job Details: 05/25/2021
"Display on microwave is not working .all other functions are working . Ordering display W11192682; ordrng 1 W11192682 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11182110 CONTROL"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rochester, NY 14618
Dave
Job Details: 05/25/2021
Unit is working and customer does not need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14623
Dave
Job Details: 05/25/2021
Doors and gaskets not sealing . Freezer door was hanging and hitting the liner when closing and not sealing at the top right . Adjusted hinges freezer is now shutting also sealed the cabinet . Fresh food door not sealing shut adjusted the hinges and shimmed the door open . Heated the gasket and now the door is sealing as expected. Replaced control and thermistor. Unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW0
Near Pittsford, NY 14534
Dave
Job Details: 05/25/2021
Part between the bellow and tub was clogged . Cleaned bellow and tub area . Unit has no error codes and ran diagnostics. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14618
Dave
Job Details: 05/25/2021
"Adjusters on the top rack were broken . Replaced adjusters. Unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW3
Near Rochester, NY 14625
Dave
Job Details: 05/25/2021
"Unit needs drain tube and jazz board staying on when unit is in defrost . Replaced drain tube and jazz board . Ice maker not getting water . Water was shut off to valve . Turned water on and tested ice maker tested good . Defrosted unit . Unit is good . S38253 for drain tube ; used 1 W10619951 (TUBE-DRAIN), and 1 WPW10503278 (ADC - JAZZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14621
Evan
Job Details: 05/25/2021
Customer is stating that door will not seal properly. Door itself is very loose on cabinet. Discovered that lower hinge bracket for door is very loose causing seal issue. Tightened bracket adjusted door to seal properly. Could not replicate issue after doing so. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mendon, NY 14506
Dave
Job Details: 05/25/2021
Replaced dispenser and tested unit in diagnostics. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Canandaigua, NY 14424
Dave
Job Details: 05/25/2021
Unit has sealed system leak . Found leak coming from cap tube on drier . Installed in UV drier .unit is now working as expected. Customer will monitor ; used 1 WPW10143759 (DRIER-UV DYE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14613
Evan
Job Details: 05/25/2021
Customer stated that burners are inoperable Unit was delivered with all knobs for burners bent causing them not to function. Ordering valves for burners ; ordrng 2 W10814916 (VALVE )s and 2 W10861716 (VALVE )s and 1 W11105201 (VALVE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Rochester, NY 14626
David
Job Details: 05/25/2021
Installed rivet back onto wheel adjuster. Leveled door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rochester, NY 14626
David
Job Details: 05/25/2021
Replaced sump due to leak. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rochester, NY 14626
David
Job Details: 05/25/2021
SR7730817025 ordering gearcase case and control per techline recommendations for noise and locking issue. ; ordrng 1 W11423759 (Gear case) and 1 W11419171 (Control)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB0I6
Near Rochester, NY 14613
David
Job Details: 05/25/2021
Located leak in suction line with nitrogen charge. Repaired with coupling. Unit began cooling after repair. ; used 1 W10897195 (Coupler) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS51CIM02
Near Rochester, NY 14626
David
Job Details: 05/25/2021
Spoke to customer on the phone. Unit needs a freezer door due to harness damage. Quoted via phone. Customer is not interested in repairing.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14626
David
Job Details: 05/25/2021
Used wiring harness from new UI to repair old UI. New part would not program properly. Reconnected ribbon to the keypad. Original UI began to function normally. Documented with techline under old SR number. Replaced control
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Rochester, NY 14616
David
Job Details: 05/25/2021
Console fails to function properly when stovetop is being used works okay when cooled off. Ordering console. Console under 5 year parts warranty ; ordrng 1 W10909669 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14607
Evan
Job Details: 05/25/2021
Replacing control due to unit failing to engage into a cycle. Replaced control. Ran test cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, NY 14608
Evan
Job Details: 05/25/2021
Customer is stating that unit will not run through cycle and unit is stuck on wash. Checked for error codes. No codes present. Ran test cycle unit would complete test cycle as it should. Ran normal cycle and tested unit. Unit would fill for a brief period and then stop never advancing to wash. Tested unit on multiple cycles. Outcome was always the same. Customer is contacting manufacturer due to age of machine. Collected service call fee for now.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Pittsford, NY 14534
Steve
Job Details: 05/25/2021
Ordering led module for shorted led. ; schdld next appmnt for 6/4 FRI !
We serviced a
KENMORE OVEN-MW COMBO
Model 790.49413312
Near Fairport, NY 14450
Evan
Job Details: 05/25/2021
Replacing temperature sensor due to upper oven failing to maintain consistent temp inside oven cavity. Replaced sensor. Ran preheat to confirm function. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fairport, NY 14450
Steve
Job Details: 05/25/2021
Found fresh food section evaporator plugged with ice. Found the bottom of fresh food section floor had a coating of ice on it. Removed all ice and cleared defrost drain that was causing ice accumulation in fresh food section.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BCO
Near Penfield, NY 14526
Steve
Job Details: 05/25/2021
Found the hose washer gasket on hot water line coming to washer was deteriorated and causing water to leak. Replaced washer hose gasket
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Penfield, NY 14526
Steve
Job Details: 05/25/2021
Found the ice maker housing led was shorted causing no lights on ceiling of fresh food section and freezer. Replaced light and the lights are all on; used 1 W10695459 (Led module) from stock
We serviced a
JENN AIR REFRIGERATOR
Model JFI2089AEP2
Near Fairport, NY 14450
Steve
Job Details: 05/25/2021
Tested damper and it did not closed all the way ordering damper. ; ordrng 1 WPW10127427 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14610
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Replaced control and reset power customer is to monitor.
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Pittsford, NY 14534
Steve
Job Details: 05/25/2021
Replaced module and display board for f47 error causing no operation.
We serviced a
MAYTAG WASHER
Model MAV5960AWW
Near Rochester, NY 14607
James
Job Details: 05/25/2021
Q1 n. Q2 n. Q3 n. Unit leaking and not draining. Drain pump seized. Replaced pump and tested. Unit drains properly. One year warranty on repair. ; used 1 Sh15 from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS01
Near Dansville, NY 14437
Steve
Job Details: 05/25/2021
Found water coming icemaker was coming out front of icemaker. Lowered legs on refigerator to level ice maker. Raised up ice maker a bit with fastening screw also and tested. The ice maker no longer leaking.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Livonia, NY 14487
Steve
Job Details: 05/25/2021
Replaced upper rack adjusters for broken wheels. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER