We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fairport, NY 14450
Evan
Job Details: 03/22/2021
Customer is stating that unit is still not spinning out properly and sometimes not draining consistently. Also stated that after washing bathroom rug customer discovered debris in utility sink during next cycle. Checked for error codes no codes present. Ran diagnostic test cycle to confirm function. Unit completed diagnostic cycle as it should. Tested unit In manual test mode on both heavy agitation and heavy span observed water quality while draining unit unit is spinning and agitating as it should water quality is good. Called tech line to document findings. Tech line agent stated if no codes are present unit is working as designed spoke with tech line about rug issue. Tech line stated that if washing an item like a rug you will need to counter the weight of that item or else it will not spell correctly. Customer is very frustrated with machine technician explained that unit is working as designed. Spoke with customer about proper cycle selection and loading. Tech line encouraged customer to take a video next time issue arises. SR: 7730293929
We serviced a
MAYTAG DRYER
Model MGDB766FW0
Near Rochester, NY 14617
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noReplaced UI. Ran encoder diagnostic test and all LEDs and keypad options tested good. Ran unit and unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14609
Evan
Job Details: 03/22/2021
Customer stating that unit is experiencing same issue as before unit will not spin out correctly. Discovered that drive hub teeth have worn out causing issue. Wash basket is very loose on drive hub this is causing real issue. Wash basket will need to be replaced to correct issue. Wash basket has 10 year warranty on it. Ordering wash basket. Collecting service call fee. Quoted 76.40 for labor upon return visit. Technician has installed spare drive him to get customer by for time being ; ordrng 1 W11219115 (WASH BASKET )
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Rochester, NY 14626
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noReplaced UI and OWI sensor. Tested unit via autodiagnostic and completed cycle entirely. Customer to continue to monitor.
We serviced a
WHIRLPOOL DRYER
Model LER7646DQ0
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
Customer stated that unit was not drying but still tumbling. Discovered that thermal cut off had tested open causing issue. Cut off had blown due to vent being severely clogged. Referred customer to dryer vent specialist. Replaced thermal cut off. Tested unit. Unit tested good; used 1 279816 (CUTOFF-THERMAL) from stock
We serviced a
MAYTAG OVEN
Model CWE9000BCE
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit giving f4 error. Found temp sensor harness burned and previous spliced with wire nuts. Need sensor and harness soldered and covered in heat shrink. ; ordrng 1 12001656 (Sensor) and 1 Sh15
We serviced a
WHIRLPOOL DRYER
Model WGD72HEDW0
Near Rochester, NY 14612
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of screeching noise. Ran unit and noise is immediate and constant. Dissassembled unit and found tension pulley has seized. Vacuumed lint from cabinet. Lubricated roller supports. Replaced pulley. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
There is no issue with dryer at this time. Issue is with washer not spinning out correctly. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW3
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
Customer is concerned about cycle times changing. Explained to customer that after running the diagnostic cycle unit will need to complete 3 wash cycles before owi sensor is calibrated again. Advised customer on what wash cycle to run. Customer does not want to use heated dry setting. Adjusted settings for customer and explained how to turn heated dry back on if they would like to us it.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rochester, NY 14612
Tanner
Job Details: 03/22/2021
Service fee covered under 99727. Complaint of door. Following stored errors:F0E1 detected during clean washer cycleF8E3 overflow errorRan autodiagnostic and cycle completed without error. Unit spinning and draining properly. Above errors can both be linked to over suds as well as pdor complaint. Customer is using clean washer tablets. If over suds occurring regularly left over soap scum in machine will retain moisture and bacterial growth. Reviewed use and care of unit. Inspected sump to clear out any physical debris that can cause standing water. Started clean cycle with afresh tablet after vacuuming sump.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14616
Evan
Job Details: 03/22/2021
Customer stating the unit would not spin. Checked for error codes unit is displaying F7e1 for basket speed fault. Discovered that capacitor is causing issue. Capacitor tested open during resistance check. Ordering capacitor ; ordrng 1 W11428524 (CAPACITOR )
We serviced a
AMANA REFRIGERATOR
Model ASD2325KEB
Near Rochester, NY 14609
David
Job Details: 03/22/2021
Unit will not cool. Low side is running in a vacuum. Evaporator is NLA unable to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Hilton, NY 14468
David
Job Details: 03/22/2021
The pan holders inside the refrigerator compartment have worn down allowing the bins to slip out of place when any item is placed inside this is damage the bins ordering holders and bins. Water is dripping from the dispenser due to the separator and water fitting holding a drop of water against each other at the top of the dispenser after a short time does water droplet drips out water is not leaking from the water tube after this takes place. Ordering separator and fitting; ordrng 2 W11368751 (Pan holder)s and 1 W11371713 (Pan holder) and 1 W11039857 (Separator) and 1 W11163765 (Fitting) and 1 WP542638 (Silicone) and 1 W11162448 (Bin) and 1 W11162443 (Bin) and 1 W11162446 (Pan)
We serviced a
MAYTAG DRYER
Model n/a
Near Rochester, NY 14616
David
Job Details: 03/22/2021
Replaced high limit and cut off. Dryer tested on. Venting tested good ; dspstn on spec-tagged invntry: 1 LA-1053 FUSE-THERMAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Rochester, NY 14625
David
Job Details: 03/22/2021
Replaced main control. Evaporator thermistor read properly in diagnostics afterwards. Customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Hilton, NY 14468
David
Job Details: 03/22/2021
Replaced torn fresh food gasket. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneva, NY 14456
Dave
Job Details: 03/22/2021
"F8E1 long fill no fill error F7E7 motor cant reach target rpm . Water being left after the cycle and unit is not pumping out the water fast enough. Drain and drain tube are good . Looked for blockage by drain pump nothing there . Water from drain pump is slow . Ordering pump ,control and water valve for long fill no fill .; ordrng 1 W11399437 (Drain pump) and 1 W11399433 (Control) and 1 W11038689 (valve)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14610
Tanner
Job Details: 03/22/2021
"Q1 no Q2 no Q3 noComplaint of no spin. Intermittent. Following stored errors:F9E1 long drainRan autodiagnostic cycle and completed without issue. Tachometer test passed. Removed wash plate, basket. Inspected splines on hub and passd. Drive shaft inspection passed. No debris in outter tub. Inspected drain from end to end. Removed 3 hair pins from sump. Drain performs the same with hair pins removed. Depending on position of pins in sump could be causing drain pump to fail intermittent. Drain pump currently testing good."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Geneva, NY 14456
Dave
Job Details: 03/22/2021
"Unit tub is dented .took photos . Unit needs new tub . W11409866; rqstng P&A on 1 W11409866 (Tub), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Geneva, NY 14456
Dave
Job Details: 03/22/2021
Drain filter was plugged removed debris . Found the bellow was not seated on the tub right allowing debris into the unit . Fixed bellow and tested unit . Unit tested good .; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Clifton Springs, NY 14432
Dave
Job Details: 03/22/2021
Ordered console didnt come with UI . Left console with customer ordering UI and control ; ordrng 1 W11478525 (UI) and 1 W11419051 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Newark, NY 14513
Dave
Job Details: 03/22/2021
Freezer door rail spring loads were not engaged in the back not allowing the door to close right and tight . Put spring loads in correct positions. Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Palmyra, NY 14522
Dave
Job Details: 03/22/2021
Replaced compressor evaporator. UV drier . Both water valves . Unit is now cooling as expected. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Webster, NY 14580
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of clothes coming out wet at end of cycle. Wash cycles only running for 5-9 minutes then going into rinse. If customer lifts lid to add garment after fill cycle the unit will drain out and cancel the load.Following stored errors:F5E1 lid latch faultF2E1 stuck keySR7730272561- advised all concerns can be due to use and care. This is a commercial machine that will achieve a total wash in approximately 30 minutes. There is no adjustment on time. Advisd if lid is opened and left open after a few minutes will time out and end cycle. Advised this unit is to be loaded. Cycle started and then left alone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit not cooling. Cooling turned off on user interface. Turned cooling on and unit functions properly. Customer is to monitor if unit turns cooling off on its own then replace ui.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Webster, NY 14580
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of excess shaking. No stored errors. Ran autodiagnostic and completed without issue. Ran small load of towels and achieved a balanced load without issue. Unit working as designed
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Scottsville, NY 14546
Steve
Job Details: 03/22/2021
Sr# 7730271339 complaint of a piece of clothing co in gout with wet spot while others are dry. Called tech line. Adjusted setting on ui for longer and better drying experience.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Rochester, NY 14617
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of broken dispenser. Inspected and found rinse aid cover has broken off. Replaced dispenser. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
We serviced a
MAYTAG WASHER
Model LSQ8543JQ1
Near Irondequoit, NY 14617
Tanner
Job Details: 03/22/2021
"Q1 no Q2 no Q3 no Complaint of no drain. Ran unit with cover down and found no agitation or spin. Can see coupler has failed. Further inspection of undercarriage shows gearcase has been leaking. Manually spinning basket is difficult. Transmission may be seizing. Sized transmission coukd have caused the coupler to break. Ordering new gearcase, clutch, coupler.; ordrng 1 285753A (Coupler) and 1 3360629 (Gearcase) and 1 285785 (Clutch)"
We serviced a
MAYTAG WASHER
Model A482
Near Penfield, NY 14526
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit will not agitate. Transmission won't engage in ccw direction. Need transmission. 6-2097750. 300. Labor 134.90
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Rochester, NY 14608
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 noCustomer stated that unit was failing to run cycle. Discovered F7e7 code and also F7e4 code. Called techline. Discovered that shifter had failed causing issue. Replaced shifter. Tested unit. Unit tested good SR:7730272393; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DW0
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 no Customer stating that unit was overheating. Discovered error code f6e1 for runaway temp. Followed tech sheet and took resistance reading of sensor from control. Sensor tested within range. Control is causing issue. Ordering control ; ordrng 1 W11050557 (CONTROL )
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Penfield, NY 14526
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. F8e1. F2e1. F3e2. F0e4. No hot water dispensing. Tested water pressure. Replaced valve and re tested. Calibrated unit. Unit functions properly. ; used 1 W11165546 (Valve) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Rush, NY 14543
Steve
Job Details: 03/22/2021
"Found F3e1 pressure sensor fault and f8e2 water hazard error. Inspected air trap, pressure hose and drain pump. All are clear of debris and no kinks or holes. The pressure sensor is getting proper voltage. The washer was working while testing but had coded out for customer multiple times. Quoted for control and pressure switch. ; rqstng P&A on 1 W11201286 (ACU) and 1 WPW10448876 (switch-wl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1MHKXMT06
Near Fairport, NY 14450
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Replaced control and verified operation customer is to monitor if problem persists really thermostat
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 no Customer stating that basket is tearing clothing due to sharp edge in basket. Discovered that basket is beginning to rust in middle of basket causing issue. Ordering basket ; ordrng 1 W10752719 (WASH BASKET )
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Williamson, NY 14589
James
Job Details: 03/22/2021
"Q1 n. Q2 n. Q3 n. Replaced acu, bellows. And dispenser. Checked for leaks. Ran quick wash successfully. ; dspstn on spec-tagged invntry: 1 W11465533 DISPENSER"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 no Customer stated that unit is failing to drain at the end of cycle. Discovered f9e1 code stored for long drain. Discovered that pump is overheating causing issue. Took resistance reading from pump. Pump tested outside of range. Ordering drain pump ; ordrng 1 W11412291 (DRAIN PUMP )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, NY 14617
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint or upper rack falling off. Right adjuster has failed. Replaced with upgradd adjuster assembly; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS1
Near Henrietta, NY 14467
Steve
Job Details: 03/22/2021
Found bake element broken causing no bake. Checked power and found neutral and ground wired together. Wired the power cord correctly. The box the power cord goes to is missing fastener screw. When power cord is removed the box comes with it. Informed customer and explained that it may cause loose connection at the box. ; rqstng P&A on 1 W10779716 (elmnt-bake)
We serviced a
MAYTAG WASHER
Model MVWX550XW1
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit not agitating. Unable to reach rpm fault found pulley loose and belt off. Tightened pulley and reinstalled belt. Ran calibration cycle. Ran drain and spin successfully. Bearing is starting to make noise. Customer is to monitor if pulley comes loose again replace cam; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Fairport, NY 14450
Steve
Job Details: 03/22/2021
7730275688Defrosted evap in freezer. Called tech line and tested unit. They recommended to replace ui. After taking unit out of diagnostics it would not restart. Waited fifteen minutes. Replaced main control and the refigerator started. Ordering ui; ordrng 1 W11330971 (UI)
We serviced a
KITCHENAID 50#IM 15' FS
Model KUIC15NRTS0
Near Fairport, NY 14450
Steve
Job Details: 03/22/2021
Replaced water valve for leaking. The ice maker is working as expected.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Fairport, NY 14450
Steve
Job Details: 03/22/2021
Replaced motor sump for not pushing water causing poor wash. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Fairport, NY 14450
Steve
Job Details: 03/22/2021
S22916 replaced top rack rails for separating. The dishwasher checks good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Rochester, NY 14616
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of unit leaking. Ran unit for several minutes and did observe water flowing through bottom of door.SR7730276805- advised to observe through viewing glass for a reason for leak. Inspect tube feed and spray arms.Observed unit in operation for several minutes and found no irregularities with spray assembly or performance.SR7730276805- 2nd callAdvised to inspect outlet cover or abrasions on sump assembly. Air pocket within sump assembly may be causing this. Advised to replace motor sump assembly if no obvious abrasion found on outlet cover.Found no obvious sigms of failure to sump. Ordering motor sump assembly. Part is ; ordrng 1 W11025157 (Motor Sump Assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pittsford, NY 14534
Steve
Job Details: 03/22/2021
Found the drain line was kinked. Rerouted drain line and the dishwasher is now working as expected.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Rochester, NY 14622
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Replaced burner head and adjusted valve. Unit functions properly; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Rochester, NY 14624
Evan
Job Details: 03/22/2021
"Q1 no Q2 no Q3 no Customer stated that upper rack is falling due to adjuster tabs breaking. Sold customer part customer is going to install. Collecting service call fee , S&H and part cost. ; used 1 WPW10546503 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG5225S0JZ1
Near Rochester, NY 14626
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Replaced control and temp sensor. Preheated oven and had no error codes
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Rochester, NY 14621
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of broken door. Door is broken off hinges will not lock. Inspected door and door is visibly broken.Following stored errorsF3E2 water inlet temperature faultF0E4 spin limited by water tempF5E1 lid lock errorF5E2 lid switch error.Able to manipulate door to test lock. Tested water supply and water supply teting good. Customer stating clothes do seem to be coming out wetter than when machine was new. Thermistor on valve inlet failed. Due to cost of repair customer researching all options.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Rochester, NY 14624
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 no Customer stating that freezer door is not opening and closing as it should. Tech could see issue customer was referring too left side of door was not gliding on rails as it should. Rails will need to be replaced. Ordering rails ; ordrng 1 W10625067 (RAIL ASSEMBLY (L) ) and 1 W10625068 (RAIL ASSEMBLY (R) )
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Livonia, NY 14487
Steve
Job Details: 03/22/2021
Found wire at block had broken causing no power to control. Repaired wire and the range works as expected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Rochester, NY 14624
Evan
Job Details: 03/22/2021
Customer stating that unit is leaking water from freezer. Discovered that drain hole below evaporator is plugged with debris. Cleared drain hole. And ensured it was properly draining. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14616
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Top rack hits seal on lh side. Adjusted rail and verified operation.
We serviced a
WHIRLPOOL WASHER
Model RAK2751KQ0
Near Rochester, NY 14605
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 no Unit is still emitting buzzing sound after replacing motor. Issue has remained the same regardless of parts that have been replaced. Called techline for further diagnosis. Discovered short inside wiring harness running to coin slot. Coin slot assembly would need to be replaced to correct this issue. Removed parts that have been installed thus far due to issue being within harness. Did not receive response from customer when calling. Tech left voicemail with customer and contact info waiting for response. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near West Henrietta, NY 14586
Evan
Job Details: 03/22/2021
Q1 no Q2 no Q3 no Customer stating that unit is failing to fill. Discovered f3e2 for for inlet water temp fault and also f8e1 for long fill. Water valve is causing issue. Replacing valve. Tested unit. Unit tested good ; used 1 W11165546 (VALVE) from stock
Near Ontario, NY 14519
James
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL ED5VHGXMB15 "Q1 n. Q2 n. Q3 n. Unit not cooling properly found thermostat has a dead spot. Wire terminal burned on tstat. Replaced wire terminals and thermostat seems to be functioning. Need thermostat. ; ordrng 1 WP2198202 (Thermostat), used 1 Sh15 from stock"
Near Rochester, NY 14612
James
Job Details: 03/12/2021
DRYER WHIRLPOOL WGD5000DW1 Q1 n. Q2 n. Q3 n. Unit squeaking from bottom left corner. Need rollers. Ordering dryer repair kit; rqstng P&A on 1 4392065 (Repair kit)
Near Rochester, NY 14626
James
Job Details: 03/12/2021
OVEN WHIRLPOOL WFG5225S0JZ1 Q1 n. Q2 n. Q3 n. Unit giving f3e0 temp sensor error. 1083ohms at control to sensor. Reset power and unit runs for one minute. Need control. Replace sensor with control; ordrng 1 W11317846 (Control) and 1 W10833885 (Sensor)
Near Rochester, NY 14615
Tanner
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Q1 no Q2 no Q3 noComplaint of upper rack stop falling off. Loose door handle. No stored errors. Ordering new stops. Fastener on left side of handle is stripped and cannot be tightened to outter door or removed from existing handle. Ordering new handle with fasteners.*coveree under manufacturer warranty. Proof of purchase attached*; ordrng 2 WPW10082861 (Stop)s and 1 W11391973 (Handle) and 2 W10907991 (Fasteners)s and 1 WPW10544004 (Strike)
Near Rochester, NY 14626
James
Job Details: 03/12/2021
REFRIGERATOR KITCHENAID KRFC300EWH01 Q1 n. Q2 n. Q3 n. Unit intermittent freezing fresh food section. Tested control and it is reading accurate temperature. Need damper ; ordrng 1 WPW10594329 (Damper) and 1 Sh15
Near Avon, NY 14414
Dave
Job Details: 03/12/2021
WASHER WHIRLPOOL WFW92HEFW0 Bellow is leaking . Unit needs new bellow W11173364; rqstng P&A on 1 W11173364 (bellow)
Near Hilton, NY 14468
Tanner
Job Details: 03/12/2021
DISHWASHER MAYTAG MDB8959SKZ0 "Q1 no Q2 no Q3 noComplaint of F9E1. Unit full of water.F9E1 error stored. Measured continuity of drain circuit at 29 ohms, within allowable range. Confirmed 120 VAC from ACU to drain circuit. Mechanical failure of pump. Ordering new drain pump.; ordrng 1 W11412291 (Drain motor)"
Near Webster, NY 14580
James
Job Details: 03/12/2021
WASHER WHIRLPOOL WTW5600XW3 Q1 n. Q2 n. Q3 n. Unit stuck in spin cycle due to drain pump not running removed pump and found drain motor has failed. Need WPW10276397Quoted 310.23
Near Rochester, NY 14612
James
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Q1 n. Q2 n. Q3 n. Unit leaking into ff section. Found defrost drain clogged. Defrosted drain and tested. Unit functions properly.
Near Hilton, NY 14468
David
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced UI and control. Unit tested good
Near Rochester, NY 14609
Steve
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Found hinge receiver are broken causing door to not close. Ordering door ; ordrng 1 LW10413518 (dor-fip bl)
Near Avon, NY 14414
Dave
Job Details: 03/12/2021
DISHWASHER KITCHENAID KDTM354DSS4 Sump pump is leaking through a rubber seal .Ordering pump W10805015; rqstng P&A on 1 W10805015 (pump&motor)
Near Rochester, NY 14610
Evan
Job Details: 03/12/2021
DRYER MAYTAG DG410 Replacing ignitor due to unit failing to heat. Replaced ignitor. Tested unit. Observed flame cycle on and off. Unit tested good
Near Hilton, NY 14468
David
Job Details: 03/12/2021
COOKTOP KITCHENAID KICU509XSS00 Replaced module and tested with cast iron pan on large burner with power boost. Boiled water in under 3 min. Customer to monitor with use of cast iron ATEC warranty
Near Rochester, NY 14606
David
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced right hand fresh food door.
Near Farmington, NY 14425
Dave
Job Details: 03/12/2021
RANGE KITCHENAID KFGG500ESS2 Both door hinges are bent and causing the door to rub on the door seal . Unit needs new hinges for both sides and seal . ; ordrng 2 W11162113 (hinge-door)s and 1 WPW10162385 (gaskt-door)
Near Rochester, NY 14622
David
Job Details: 03/12/2021
COOKTOP JENN AIR JGD3430GB00 Left knobs at door
Near Pittsford, NY 14534
Steve
Job Details: 03/12/2021
REFRIGERATOR KITCHENAID KSC24C8EYY02 Found the fresh food evaporator is leaking. Ordering evaporator ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
Near Brockport, NY 14420
Tanner
Job Details: 03/12/2021
WASHER MAYTAG MVWC350AW1 Q1 no Q2 no Q3 noComplaint of not advancing past sensing. Following stored errors:F5E1 lid switch faultF2E3 mismatch of main control to UIF8E1 long fillTested valves via diagnostic and hot and cold test good. Ran autodiagnostic cycle and completed without issue. Started a normal wash cycle and unit filled amd advanced into wash properly. May have been water pressure issue due to frozen pipes that has since resolved itself due to warm weather. No repair reccomended.; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE
Near Brockport, NY 14420
Tanner
Job Details: 03/12/2021
WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 noComplaint of not advancing into wash cycle. Following stored errors:F8E1 long fill.This error is triggered when unit does not fill sufficiently within 6 minutes. Customer may not have turned on water supply for both hot and cold water. Overloading can also cause this error. This error will stop wash cycle as it is designed to catch a leak hazard. Ran autodiagnostic and unit tested good. Ohmed out hot and cold valves at 1444 ohms each. This is within an allowable range. Unit can return to sales floor.
Near Rochester, NY 14624
Steve
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found right side pantry light was shorted causing dim lights through out the refigerator. Replaced and lights are working as expected. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Canandaigua, NY 14424
Dave
Job Details: 03/12/2021
WASHER WHIRLPOOL WTW8500DC0 F6E3 ACU cannot hear UI . F2E1 stuck key error . Unit is not responding to commands ordering UI and control.; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W10838672 (console)
Near Bloomfield, NY 14469
Dave
Job Details: 03/12/2021
WASHER MAYTAG MVWB765FW4 "Unit has F2E1 stuck key error code ordering console and control .. Water valve filters are plugged with debris , gearcase is leaking oil . Rotor did not have screw in it . Put one in that is temporary. Slider and rotor and worn out due to not being tight . Calibrated unit and ran auto diagnostics . Customer can still use machine . But will need to order all parts that are listed . ; ordrng 1 W11165546 (valve) and 1 W11135391 (console) and 1 W11429620 (Control) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752189 (screw) and 1 W11393685 (Gearcase) and 1 W11161960 (agitator)"
Near Pittsford, NY 14534
Steve
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL WDF540PADM3 Found the water temp coming into dishwasher is 90 degrees. The minimum temp for the dishwasher is 120 degrees. The water temp at sink was 110 degrees. Running hot water at sink and using high temp wash will help but if problem persists recommended a plumber to get hot enough water to dishwasher.
Near Penfield, NY 14526
Tanner
Job Details: 03/12/2021
DISHWASHER KITCHENAID KDFE104DSS4 Q1 no Q2 no Q3 noReplaced motor sump assembly. Tested unit and unit tested good. Dishracks still on back order. ATEC will reach customer once shipped.; O-emld tckt
Near Victor, NY 14564
Dave
Job Details: 03/12/2021
WASHER WHIRLPOOL WTW4955HW2 No error codes . Ran unit in auto diagnostics. Calibrated unit . Unit tested good and is working as expected. Gave tips on best wash cycles . Customer instruct.
Near Rochester, NY 14618
Evan
Job Details: 03/12/2021
WASHER KENMORE 110.450884 Customer stating that unit was flashing HF code on occasion. Stating that unit would run for a few minutes then flash code and then customer would be able to restart unit and finish cycle. According to tech sheet HF code is water error relating to water flow or sensing water in tub during cycle. Checked resistance of water valves and flow meter. Both tested within range. Checked pressure switch for function and confirmed pressure hose was not damaged. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on normal cycle and observed unit. Could not get unit to fail. Customer is going to run unit and contact is issue persists. If issue persists. Order pressure switch. (Pressure switch WPW10514214)
Near Webster, NY 14580
Evan
Job Details: 03/12/2021
WASHER WHIRLPOOL WTW8040DW0 Customer stating that unit is failing to operate wash cycle discovered f7e9 and f7e5 for shifter fault and locked rotor. Shifter is causing issue with unit not washing . Machine will not switch from spin to agitate. Also discovered unit is leaking gear case oil. Ordering shifter gear case and rotor cover ; ordrng 1 W10754161 (ROTOR COVER ) and 1 W10754448 (SHIFTER ) and 1 W11455453 (GEAR CASE )
Near Rochester, NY 14625
Evan
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 "Customer stating that upper rack is falling. Discovered that unit was missing wheel stops and also track guides for upper rails. Replaced both parts tested upper rack. rack tested good; used 2 WPW10195622 (STOP), and 2 WPW10505748 (WHEEL) from stock"
Near Penfield, NY 14526
Evan
Job Details: 03/12/2021
WASHER MAYTAG MVWC565FW0 Customer stating that unit is failing to spin out properly still. Checked for error codes. Unit is displaying F0e2 for over sudsing and also f0e5 for off balance load. Ran tested cycle to confirm function. Observed unit during agitation and spin. Unit is operating as designed during test cycle. Tested unit in manual test mode on high spin. Unit is spinning as designed. Spoke with customer about using less detergent and balancing load properly. Main concern is unit will not spin out towels properly. Advised customer to use power wash setting for best results when washing larger items.
Near Pittsford, NY 14534
Steve
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Found the saddle valve is sized close at the house water supply to refigerator causing no water to refrigerator. Recommend changing saddle valve.
Near Rochester, NY 14622
David
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced condenser, compressor, and subcooler due to no cooling. Unit tested good after install. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8X6 and 1 W10897199 STUB EXT 7.5"
Near Pittsford, NY 14534
Steve
Job Details: 03/12/2021
DISHWASHER KITCHENAID KUDE60FVSS0 Found the clamp holding wash pump on failed. Replaced clamp and made sure pump was fastened. Tested dishwasher and it tested good.
Near Webster, NY 14580
Evan
Job Details: 03/12/2021
OVEN WHIRLPOOL WFE515S0EW1 Customer is stating that bulb is continually blowing. Discovered that incorrect Bulb is being installed. Installed correct bulb and tested light switch. Light now operating as it should. Unit tested good; used 1 8009 (BULB-4OW) from stock
Near Spencerport, NY 14559
David
Job Details: 03/12/2021
DISHWASHER WHIRLPOOL MDB8959SKZ Unit was not draining due to an obstruction in the drain pump removed obstruction unit tested good
Near Avon, NY 14414
Dave
Job Details: 03/12/2021
DISHWASHER MAYTAG MDB9959SKZ0 Drain pump was not draining the unit . Found debris stuck in the pump . Removed debris . Tested unit . Unit tested good .
Near Avon, NY 14414
Steve
Job Details: 03/12/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found the defrost drain was plugged. Removed duck bill and cleared ice from freezer drain and floor. The refigerator tests good
Near Penfield, NY 14526
Tanner
Job Details: 03/12/2021
DISHWASHER KITCHENAID KDFE104DBL4 Q1 no Q2 no Q3 noComplaint of ineffective drain.No stored errors. Found piece of glass in sump. Removed debris. Tested unit and unit tested good.
Near Rochester, NY 14610
Evan
Job Details: 03/10/2021
DRYER MAYTAG DG410 Customer stated that unit would not heat. Discovered that ignitor was failing to glow but was receiving proper voltage. Ordering ignitor. Quoted $76.40 for labor ; ordrng 1 4391996 (IGNITOR )
Near Webster, NY 14580
James
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found damper motor causing noise. Need damper motor. ; ordrng 1 W11087463 (Damper)
Near Webster, NY 14580
James
Job Details: 03/10/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 Q1 n. Q2 n. Q3 n. Unit not turning on led lights. Dispenser and icemaker not functioning. Disconnected pantry ui and LEDs turned on. Cycled icemaker in diagnostics and tested dispenser. Need ui. ; ordrng 1 WPW10769076 (User interface)
Near Webster, NY 14580
James
Job Details: 03/10/2021
RANGE WHIRLPOOL WFG745H0FS0 "Authorization wvdz700wpl1 Q1 n. Q2 n. Q3 n. Heat escapes oven and melts knobs. Found hinges binding preventing door from sealing. Need hinges, seal, bezels and knobs. ; ordrng 2 WPW10440013 (Hinge)s and 1 WPW10162385 (Gasket) and 5 W11122880 (Knob)s and 5 W11188712 (Bezel)s"
Near Webster, NY 14580
James
Job Details: 03/10/2021
RANGE MAYTAG MER8674AB0 Q1 n. Q2 n. Q3 n. Unit only heating on broil found bake element melted. Need element; rqstng P&A on 1 W10779716 (Element)