Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1734 customer reviews

Map of Ontario, NY

Young people? Am I right?




Review of Appliance Tec


Map of Pittsford, NY

Disappointing service, had to pay three times !




Review of Appliance Tec

Had a problem with my clothes dryer, first technician took the dryer apart, could not find the problem. Second technician came out and found the fan was blocked. A different company had to come out to remedy the problem. The cost was two service calls and the third party repair cost. Very dissatisfied customer.


Response from Appliance Tec:

We apologize for not diagnosing the problem on the first visit but after reviewing the reports you paid no more than what you would have paid if it was done on the first visit. The 3rd party costs for the vent cleaning were unrelated to the dryer itself thus it's hard to hold us accountable for them. Having the house vents cleaned is a safety and efficiency issue that really needs to be done on a regular basis. Please contact us if you have any questions. 585-442-8690


Map of Avon, NY

efficient and effective




Review of Appliance Tec


Map of Shortsville, NY

Very good service




Review of Appliance Tec


Map of Webster, NY

Great service




Review of Appliance Tec

Great service


Map of Webster, NY

Dishwasher




Review of Appliance Tec

Thank you for your time and help. It is greatly appreciated.


Map of Rochester, NY

Very good service




Review of Appliance Tec

the two technicians that repaired the dishwasher were pleasant and polite. They diagnosed the problem and repaired in same visit. I am only giving 4 star rating because the timeframe of our appointment was supposed to be 9-12 and when it was close to 2pm and nobody had showed up yet or called to say they were delayed I had to call and check on the status to be sure they were still coming.


Response from Appliance Tec:

You are absolutely correct in your feelings. You should have been updated about the techs arrival time. There is no excuse for it not happening so we'll just give our apologies. It is part of our process to update in such situations. Thank you for bringing it to our attention.


Map of Rochester, NY

Unresolved problem




Review of Appliance Tec


Response from Appliance Tec:

Our system shows that the repair is complete and all is good. If you feel the problem is unresolved please contact us at your convenience at 585-442-8690 and we will be sure to make sure it is taken care of.


Map of Webster, NY

Did great job diagnosing problem




Review of Appliance Tec

This was a warranty issue. Evan took care of it for me without any stress on my part.


Map of Hilton, NY

Great service and communication!




Review of Appliance Tec

Communication from the time I scheduled the appointment up to the tech's arrival was outstanding. Gary was personable, did his work quickly, and cleaned up his mess. Would definitely hire this company for future appliance issues.


Excellent Service




Review of Appliance Tec

Gary T was right on time, called before showing up, had all the proper tools and parts, and finished the microwave door replacement quickly and completely. He was also very personable. In summary, he was the consummate professional !


great service




Review of Appliance Tec

Tec came when he was scheduled, figured out issue soved and was great


Excellent Service!!




Review of Appliance Tec

Steve was awesome! His knowledge of the product & diagnostic skills were impressive. Please consider giving a big raise!!


William




Review of Appliance Tec

Good job


Great service.




Review of Appliance Tec

Nice young man.


Dave was great, wish we could have scheduled sooner or tighter window of time




Review of Appliance Tec


Great job. Fridge works fine.




Review of Appliance Tec


Christine




Review of Appliance Tec


Daniel




Review of Appliance Tec


GREAT SERVICE




Review of Appliance Tec


Pauline




Review of Appliance Tec


Steve was very nice and did the job well




Review of Appliance Tec


Great service




Review of Appliance Tec

Evan was knowledgable, helpful, and kind. Highly recommend!


Bonnie




Review of Appliance Tec

Great, friendly service


dryer repair




Review of Appliance Tec

The service man was on time. Called to let me know he was on his way. He was polite and in and out with my dryer repaired in short order. I was very happy with his service.


Very good




Review of Appliance Tec


Service was fine, but is problem resolved?




Review of Appliance Tec

Our brand new Whirlpool washing machine left bleach spots on clothes that were not being cleaned with bleach. We used bleach in a previous load, and when the second load came out with bleach spots, we called for service. The tech ran diagnostics, but couldn't tell us why the machine ruined our clothing.


helpful advice




Review of Appliance Tec


totally satisfied




Review of Appliance Tec

Evan was knowledgeable, on time, and gave great information. He fixed our gas drier, and the washer wouldn't spin well, and is 11 years old. We discussed whether or not to replace it. In weighing it out, we decided to replace it with a great model he suggested that will last a lot longer than the other new ones that are built to break faster. The Speed Queen. He doesn't sell them, so suggested some places to get it a little more reasonable. Overall a great tech. I will keep his business card.


Great service




Review of Appliance Tec

Good service, I liked the tracking features. Price only avg because it’s covered under warranty. Happy with the service


GREAT SERVICE




Review of Appliance Tec

THE TECHNICIAN KNEW EVERYTHING ABOUT MY STOVE. HE WAS FRIENDLY AND ANSWERED ALL MY QUESTIONS. HE TOOK THE TIME TO PROPERLY MAKE ADJUSTMENTS AND IT WAS NOT A RUSH JOB. I WAS VERY PLEASED WITH THE SERVICE AND HIS KNOWLEDGE OF THE PRODUCT. THIS TYPE OF SERVICE REALLY MAKES A DIFFERENCE. THE TECHNICIAN SHOWED TRUE COMPASSION FOR THE WORK HE DOES. I HOPE THAT THERE ARE A LOT MORE TECHNICIANS OUT HERE LIKE THE ONE THAT SERVICE MY APPLIANCE TODAY. HE TRULY MADE MY DAY.


great service call




Review of Appliance Tec


Jim




Review of Appliance Tec

Outstanding technician


Has great knowledge about his job.




Review of Appliance Tec

Was up front about what was wrong and stated the different things that could be done and the costs.


sort of a waste of time




Review of Appliance Tec

nice repair crew, but overall it was a waste of time. on their 3rd visit after ordering additional parts at the 2nd visit, it was finally discovered the microwave was beyond repair and a new microwave is needed. 3 weeks wasted unfortunately.


Outstanding Service!Very know




Review of Appliance Tec

Very knowledgeable and helpful in explaining all that he did in repairing the appliance. He was a very pleasant personality to work with.


Great service




Review of Appliance Tec


Fast efficient service




Review of Appliance Tec

Technician arrived shortly after his courtesy phone call, He powered his work van through the treacherous roads of the trailer park combating snow and ice. He immediately identified the issue with my stove and fixed it promptly. He was courteous and professional, I couldn't tell for sure but I believe he is a mallard Hunter. I can't recall his name but It may have been Marty, Keith, Rusty or Hank. I would gladly share a mobile home kitchen or duck blind with him any day.


Dishwasher repair




Review of Appliance Tec

Found and fixed the problem Quickly. Tech was professional and pleasant.


Excellent and polite




Review of Appliance Tec


Great Service!




Review of Appliance Tec

Steve is a top-notch serviceman: friendly, courteous and a great diagnostician. He was very nice to my curious kitten and older grey cat. You should be proud to have Steve as a representative of your company.


Good service




Review of Appliance Tec


good serviced follow-up




Review of Appliance Tec


Very Professional service personal




Review of Appliance Tec

I was impressed by the professional and knowledgeable service tech : Dave Long . I had a intermittent problem with my washer, Dave quickly analyzed the problem and repaired the connector. Thank you Dave.


Great service




Review of Appliance Tec

Technician was professional, efficient and knowledgeable about the issue.


Great




Review of Appliance Tec


Andy Prestigiacomo




Review of Appliance Tec

Knowledgeable technician very professional


Courteous and efficient




Review of Appliance Tec

No complaints. Was courteous and attentive as I explained the problem. Definitely knows his trade! Cannot rate cost, it was under an extended warranty.


warranty coverage




Review of Appliance Tec

found the time frame for replacing parts longer then appreciated. it may have been to the warranty program. other wise everything was great. thanks


Tech was great!




Review of Appliance Tec

New appliances and tech patiently and thoroughly covered all issues.


great service




Review of Appliance Tec


Very friendly!




Review of Appliance Tec

Very friendly tech! Repaired my stove very efficiently and showed me some other things about my stove.


Great service




Review of Appliance Tec

Gary has come a couple of times to my home to repair my stove. He has done a wonderful job each time. As soon as I start explaining what is wrong and he immediately tells me he knows what’s the problem is and takes care of it. He has been on time for each appointment and very professional.


courteous service




Review of Appliance Tec

Dave knew his stuff & clearly explained the cause of the problem to me. I thought he did a great job with your trainee.


great service




Review of Appliance Tec


Good experience




Review of Appliance Tec

Great service for reasonable price. Very knowledgeable technicians who were extremely helpful!


Outstanding service




Review of Appliance Tec


Great Service




Review of Appliance Tec

The Tec was very friendly and knowledgeable.


Great service




Review of Appliance Tec

Technician called ahead and arrived on time. Diagnosis was fast and price was fair.


Great Service




Review of Appliance Tec


Fantastic service




Review of Appliance Tec

The agent was professional, courteous and friendly.


Great tech




Review of Appliance Tec


microwave assessment




Review of Appliance Tec

Your quoted price should include the tax


Very good service




Review of Appliance Tec


Prompt, experienced and knowledgeable




Review of Appliance Tec


Great service




Review of Appliance Tec

Good


OUTSTANDING




Review of Appliance Tec

FRIENDLY, KNOWLEDGEABLE, EFFICIENT


tech was great




Review of Appliance Tec

It was a warranty issue


Service Call




Review of Appliance Tec

David was very nice. Explained why my dry wash making a noise and what he did to correct the problem.


Excellent service




Review of Appliance Tec

Our technician was knowledgeable, efficient and very personable. He also took care keep floors clean on a very muddy day


Lisa




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

Steve was thorough and efficient. We appreciate his knowledge and his attention to detail. Our fridge is working great!


Stephanie




Review of Appliance Tec


Excellent service.




Review of Appliance Tec

Dave Long was excellent. He is very knowledgable, knew exactly what was wrong with the appliance and did a nice job with the repair.


Very knowledgeable tec




Review of Appliance Tec


Did a great job and explained everything he was doing.




Review of Appliance Tec


Polite and prompt service




Review of Appliance Tec


Donna




Review of Appliance Tec

Great gentleman and prompt service!!!


Lynda




Review of Appliance Tec

Dave and Simon were both very courteous, friendly and knowledgeable. They were careful to explain the problem and took care in covering my floor so not to damage it, and covered their shoes as to not track in snow into my house. Great job by both! My washer works great!


Nancy




Review of Appliance Tec

Excellent service. Gary was on time, very professional. Service with a smile.


very good young men did a great job




Review of Appliance Tec


Good knowledgeable service Tech




Review of Appliance Tec

Good experience. Issue dealt with in a timely manner.


Excellent service




Review of Appliance Tec

David was very cordial and respectful of inside home keeping clean


Well done




Review of Appliance Tec

Dave was a pleasure to have as my service person. Problem was solved.


Excellent service!




Review of Appliance Tec

Appliance tech was contracted by my Kitchen Remodel company to take care of ordering and replacing a damaged gas stove top.. Though the reorder process seemed to take some time, once the part was available an appointment was quickly scheduled and expert installation occurred.


repair microwave




Review of Appliance Tec

Gary was professional and polite.


stove repair




Review of Appliance Tec


Prompt, professional, expert




Review of Appliance Tec

Dave was initially stumped about our washer problem but figured it out, diagnosed cause, & replaced water valve. Runs fine now. Dave kept us informed of repair status, his arrival time & next steps. Great tech!!


very efficient




Review of Appliance Tec


Has not contacted me yet




Review of Appliance Tec

Tech was dispatched to a rental property. As the landlord, I made two requests for the tech to call me with information while at the service visit. No call received during or after service. I believe the appliance was fixed, but I'm unhappy at this lack of responsibility. This is NOT ok.


Response from Appliance Tec:

Our company prides it self on having plenty of communication to our customers. (some have said maybe a bit too much) Since this call was dispatched by a third party so we have little control of the content. We only had the telephone number for your tenant so we could not have called you directly. If we had your number we surely would have communicated with you. Feel free to contact us at anytime for any questions.


Quick and easy fix!




Review of Appliance Tec


Repair




Review of Appliance Tec

I was very pleased with the service I received for my repair. Timely and very professional


Great Service




Review of Appliance Tec

He was efficient quick and neat


Owner




Review of Appliance Tec

Very pleasant. It took 2 tries but he stayed with it and solved the problem.


Great Service




Review of Appliance Tec

Tech was very personable and quick to resolving the issue


Prompt and informative




Review of Appliance Tec

Under warranty repair. Cost not an issue.


Friendly, knowledgeable, and professional




Review of Appliance Tec


Mark




Review of Appliance Tec

Great experience with technician. He told me exactly what was wrong and what needed to be fixed. Fast and efficient service. I appreciate the updates on when to expect arrival and that I can track the technician’s progress of when they would arrive.


Excellent!




Review of Appliance Tec


Good job




Review of Appliance Tec

Concise and reliable


Great Service.




Review of Appliance Tec

Very efficient and left the work area clean. Very professional.


Excellent service




Review of Appliance Tec


great service




Review of Appliance Tec


Michael




Review of Appliance Tec


Great service!!! Very professional and knowledgeable!!!




Review of Appliance Tec

I appreciate Dave’s hard work.


Stove repair




Review of Appliance Tec


Great service, excellence diagnosis!




Review of Appliance Tec

Nice man, very skillful


Great Service




Review of Appliance Tec

David is always friendly and helpful. He always fixes things in a timely manner. I don’t have any problems with him or the company he works for. I’m very thankful to have them for a service provider.


great service




Review of Appliance Tec

my 2 year old dryer drum was coming apart and Gary did a wonderful job getting the parts and fixing it quickly- Kudos for a job well done! thanks


Response from Appliance Tec:

We know having an appliance failure is inconvenient. "Quickly" is how we want to handle it! Thank you!


Above and beyond.




Review of Appliance Tec

Everyone I spoke to and came to my house was great and went above and beyond. It started with helping me get my issues covered under warranty by calling the manufacturer directly and my tech was extremely knowledgeable and looked into potential future issues too.


Great seevice




Review of Appliance Tec

Dave was fantastic in diagnosing the issue. Very friendly and efficient. Couldn’t ask for more in a service Tec.


Awesome




Review of Appliance Tec

Very professional & considerate they were very knowledgeable & resolved the problem quickly


Great Service, prompt and friendly




Review of Appliance Tec


Unfortunate Outcome




Review of Appliance Tec

Technicians arrived in a timely manner, were very polite and respectful of home by wearing booties over their boots. Unfortunately, they could not locate the Jenn Air part for my double oven. Lower oven electric control panel (Touch Assembly) apparently not available as double oven is 14 years old. I am only able to give an average rating as the visit was maybe 10 minutes to tell me they couldn’t do anything and I was still charged $89.95 +tax fir their time.


Great Service




Review of Appliance Tec

Very knowledgeable. Knew immediately what the problem was. It was great to have someone who did not talk down to me, due to the fact that I am a woman. I just recently had that experience, and it was an eye opener.


Great Service




Review of Appliance Tec

Gary was great. Nice guy and really efficient. He was at my house all of 20 minutes and had the door replaced. Thanks Gary


Great timely service




Review of Appliance Tec


Great job




Review of Appliance Tec

Steve is efficient and prompt. Quick to diagnose problem. Would recommend


Quick and friendly




Review of Appliance Tec

The tech was nice and he solved the problem quickly


Kate




Review of Appliance Tec


well done




Review of Appliance Tec

Steve was a great tec ,listened to and answered all questions.Very professional.Thank you. ED


Punctual and Professional




Review of Appliance Tec


Great service




Review of Appliance Tec


On time, super nice and efficient




Review of Appliance Tec

Professional service and came prepared with parts to repair my stove. Couldn’t say enough about how easy the appointment went. Awesome communication from the tech too prior to the scheduled appointment. Definately recommend...


Great Service




Review of Appliance Tec

Very helpful even though warranty information was not accurate. Very informative


Great.




Review of Appliance Tec


Great service. Great tec. Great technology, especially progress report of tec's appointment and our place on the schedule.




Review of Appliance Tec

Service as described by Whirlpool. Believe Appliance Tec to be the best in the area. Tech was excellent. Fair price.


Good Service, Poor Dishwasher Desgin




Review of Appliance Tec

I have no issues with Dave and AppliacneTec. They diagnosed the issue correctly. Dave provided friendly service and was very knowledgeable. He's an asset to your company and I would trust him to work on future appliance issues I may have. I don't like the design of the dishwasher water inlet. When water pressure is too high, it will splash from the inlet and leak. The water inlet should be a closed sytsem all the way into the dishwaher. If you can provide feedback to Maytag, it would be appreciated. Dave can provide knowledgeable feedback to Maytag on my behalf.


John




Review of Appliance Tec

Satisfied


Great Service




Review of Appliance Tec

Our appliance tech Dave Flint explained the “quirks” of our new, very modern oven/range. He made the necessary adjustments and was very friendly and efficient.





Review of Appliance Tec

Great service


Refrig Repair




Review of Appliance Tec

Gary is very friendly, works efficiently, and is a good communicator. At this time, the repair has solved the problem. Wish the people who engineer and build our products were as good as those who make repairs.....


Nancy




Review of Appliance Tec

Great service but expensive.


Joan




Review of Appliance Tec

Dave was very helpful and answered all my questions. I felt he did a very through inspection of my stove to make sure everything was working correctly.


Dave F.

Dave F.

OVEN GE JGBP35WEA4WW Broiler is working . Found the bake ignitor was worn out . Replaced ignitor . Tested unit . Tested good ; dspstn on spec-tagged invntry: 2 4342528 IGNITOR-ROUND

Near Taylor Rise, Victor, NY 14564
David L.

David L.

DISHWASHER WHIRLPOOL WDT710PAHW0 Unit was not washing due to an open wash motor. Replaced wash motor and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near West Ave, Brockport, NY 14420
Dave F.

Dave F.

WASHER MAYTAG MVW6230HC0 Replaced gearcase .calibrated unit . Tested unit in auto diagnostics unit tested good.

Near Reeds Corners Rd, Dansville, NY 14437
Evan E.

Evan E.

OVEN-MW COMBO ELECTROLUX 318279621A Customer stated that door would not open on unit. Discovered that latch mechanism has broken. Was able to pry door open to confirm issue. Ordering latch and switch assembly ; ordrng 1 5304485407 (LEVER ) and 1 5304503439 (LATCH HOOK )

Near Country Downs Cir, Fairport, NY 14450
Dave F.

Dave F.

DRYER MAYTAG MED6230HC0 Replaced console.tested unit . Tested good

Near Reeds Corners Rd, Dansville, NY 14437
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SHB1 Replacing control and console due to unit running a cycle constantly. Unit would start and run cycle on its own. Replaced both parts and ran diagnostic cycle. Unit tested good

Near County Clare Crescent, Fairport, NY 14450
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMC30516HV0 Customer stating that unit is rattling during operation. Upon inspection discovered unit is a countertop model that is not serviceable by field technician.

Near Misty Trail, Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL WTW4816FW2 Washer was not completing cycles to to a leak in the drain hose connection causing a long fill error. Repaired hose leak. Washer will need to be moved closer to the wash sink in order for it to drain properly. This will require adding an outlet closer to the unit. Recommending that the customer make these adjustments before using the appliance. Functions all testing good in diagnostics

Near Pine Hill Rd, Spencerport, NY 14559
Tanner R.

Tanner R.

REFRIGERATOR KITCHENAID KFXS25RYMS2 Q1 no Q2 no Q3 no Replaced ice maker. Unit filled with water upon reinstallation. Turned on humidity control via test 34 in diagnostics. Advised customer can take up to 24 hours for ice.Verbal signature acknowledged

Near Van Alstyne Rd, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW2 Replaced gearcase for clicking during spin cycle. The washer tested good in diagnostics.

Near Veley Rd, Mount Morris, NY 14510
James J.

James J.

WASHER MAYTAG MHW5630HW0 Replaced bellows and tested. Found no leaks.

Near Paddy Hill Dr, Rochester, NY 14616
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW5 Replaced gearcase for squealing during spin. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Dow Rd, York, NY 14592
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced motor sump that was left with customer on previous visit for not washing. Replaced heater that had break in it preventing heat. Replaced door gasket for worn gasket. The dishwasher tests good.

Near Weatherwood Ln, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Replaced ice door guid for holding door open and warm air entering freezer causing ice to clump and frost to form.

Near Manitou Rd, Spencerport, NY 14559
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced parts and ensured evap cover is tight against back wall. Defrosted evap and relocated thermistor. Called tech line to document. Ref 7728999966; dspstn on spec-tagged invntry: 1 67006425 SCREW

Near English Rd, Rochester, NY 14616
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit not powering on. Found main harness unplugged and water valve broken. Plugged in harness and unit began cooling.

Near Lake Ave, Rochester, NY 14612
James J.

James J.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced parts. Customer still having issues with freezing food. Inspected air returns and damper. Customer is to monitor. If problem persists fan blade may need to be replaced

Near Everclay Dr, Rochester, NY 14616
Tanner R.

Tanner R.

WASHER MAYTAG MVWX655DW2 Q1 no Q2 no Q3 no Replaced drain pump. Tested via auto diagnostics cycle and unit tested good. Verbal signature acknowledged.

Near Woodbury Way, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER MAYTAG A710 Q1 no Q2 no Q3 no Complaint of unit not spinning or draining until many attempts resetting timer. Was unable to reproduce customer complaint. Removed front panel and inspected motor/drain belt and pulleys. Machine would perform functions dialed into timer properly. Timer advances from rinse to drain/spin on its own. If issue recurs timer. Research part number WP205637 but could not find available. Per JM we can try a belt kit if issue recurs.

Near San Gabriel Dr, Rochester, NY 14610
Tanner R.

Tanner R.

WASHER MAYTAG MHW6630HC0 Q1 no Q2 no Q3 no Complaint of clothes wet at end of cycle. Following stored errors:None.Ran spin in manual diagnostics and machine shakes violently. Tested suspension and discovered shipping bolts had not been removed. Shipping bolts will cause unit to shake violently as unit is not utilizing suspension. Excess shaking will cause unit to halt spinning due to hazard. Ran auto diagnostics without shipping bolts and unit tested good.Verbal signature acknowledged.

Near North St, Rochester, NY 14621
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2570FEZ05 Items freezing in fresh food section . Found some frost build up inside freezer around door . Could be warm air getting into unit . Checked damper operation damper is opening and closing but could be intermittent.Checked ice maker . Ice maker is working as expected . Fresh food thermistor tested good was fresh food when checking thermistor.thermistor read 4.4K freezer was 40 and thermistor read 6.5k tested good . Changed defrost mode to basic from adaptive. Raised freezer temp . Customer will monitor a try to keep things away from back wall.

Near Keswick Rd, Irondequoit, NY 14609
James J.

James J.

FREEZER WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit developing frost on lh side of freezer and on damper cover. Found door jumped a tooth on rail assembly and not sealing. Removed frost and verified door is sealing. Concern about droning noise from compressor. Noise is Normal operation. Customer is to monitor If frost persists replace rails in freezer. If noise worsens compressor may need replacing

Near Skidmore Rd, Spencerport, NY 14559
James J.

James J.

REFRIGERATOR KITCHENAID KRFF707ESS01 Q1 n. Q2 n. Q3 n. Unit not making ice for two weeks and started working again. E2 error. Icemaker passed diagnostics. Customer going to monitor. If problem persists replace icemaker. W11294907. 379.35 total ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER

Near Taramina Ct, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM354DSS4 S22916 replaced upper racks for separating racks. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Hidden Valley Trail, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WEG750H0HV0 Customer stating that units internal temperature was off and items and coming out undercooked. Ran test preheat to 350. Observed unit while heating. Calibrated unit up 20 degrees and observed temperatures. Unit now maintaining temp as it should. Unit tested good

Near Faraday St, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER MAYTAG MDB9959SKZ0 Replacing drain pump due to original pump impeller becoming jammed due to chopper blade breaking off inside pump. Replaced pump and tested unit. Unit tested good

Near Indiana St, Rochester, NY 14609
Evan E.

Evan E.

DRYER KENMORE 110.7670269 Customer stating that unit will not heat. Discovered that thermal fuse tested open. Replaced fuse and tested unit. Unit now heating as it should. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Point Pleasant Rd, Irondequoit, NY 14622
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Started diagnostics cycle. Unit humming but does not fill or run.SR7728999780- Confirmed float switch contacts are working. Measured proper resistance of water valve from control. Started a cycle to measure voltage to valve from control and on this cycle unit functioned properly. May have had a stuck float switch causing no voltage. Float is currently functioning but ordering new float switch as preventative measure.; ordrng 1 WPW10195039 (Float switch)

Near Robin Hood Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB835DW1 Replacing gear case due to bearing inside gear case failing causing unit to sound very loud while in spin. Replaced gear case. Tested unit. Unit tested good

Near Henderson Dr, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302ESS00 Replaced water valve. Tested unit for leaks no leaks . Unit tested good . Left broken part with customer .

Near Cove Rd, Canandaigua, NY 14424
Dave F.

Dave F.

50#IM 15' FS KITCHENAID KUIC15NRTS1 Replaced water valve .tested unit . No leaks .tested good.

Near Davidsons Landing Dr, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR AMANA ATB1935HRW Replaced fresh food section door gasket for ripped gasket.

Near Lake Rd, Webster, NY 14580
Steve M.

Steve M.

COOKTOP KITCHENAID KFGS306VSS02 The cooktop was working as a expected on arrival. Tested each burner/ignitor and they all worked as expected. Quoted customer for spark module if problem persists. ; rqstng P&A on 1 WP8286828 (module-spk)

Near Parnell Dr, Churchville, NY 14428
Tanner R.

Tanner R.

DRYER MAYTAG MGDC465HW0 Q1 no Q2 no Q3 no Complaint of thumping noise during use. Ran unit with and without garments and could not reproduce noise.Customer will continue to monitor ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK

Near Long Pond Rd, Rochester, NY 14612
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Replacing acu and gear case due to acu failing to acknowledge when lid is locked and gear case leaking oil. Replaced gear case. Replaced acu. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near West Ave, Fairport, NY 14450
Evan E.

Evan E.

WASHER GE GNW128PSMVVW Customer stated unit would not drain. Discovered that drain hose was clogged. Cleared hose and tested unit. Unit now draining as it should. Unit tested good

Near Saratoga Ave, Rochester, NY 14608
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMHA9019HV1 Customer stating that unit is failing to heat and fan would not drip running. Discovered error code f4e1 for relay error. Tested all components. Discovered convection heater is relay is stuck open. Ordering control ; ordrng 1 W11186035 (CONTROL )

Near Faraday St, Rochester, NY 14610
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT920SADM3 Wash pump had failed needs new sump WPW10671942 . House is a new build . Customer has certificate of occupancy. They moved in on September 18 2020 . Ordering pump; ordrng 1 WPW10671942 (sump and motor assy)

Near Greenpoint Trail, Pittsford, NY 14534
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML75011HZ7 No show . Left door tag .; saved tckt

Near Fairport Rd, East Rochester, NY 14445
James J.

James J.

HOOD VENT WHIRLPOOL UXD8636DYS2 Q1 n. Q2 n. Q3 n. Unit stops mid way up. Removed motor assembly and inspected. Motor overheated and is very weak. Inspected linkages. Need motor. Replaced motor. Lower linkage screw broke off inside linkage upon removal. Need linkage and screw. Not charging for damaged parts. ; ordrng 1 WPW10421280 (arm-motor) and 1 WPW10422764 (screw)

Near Pewter Rock, Webster, NY 14580
Dave F.

Dave F.

COOKTOP JENN AIR JIC4536XS00 Unit not turning on . Found the module W10885135 was burned called techline SR 7729003487 . Techline had me check compatibility with oven below which was good .said to replaced modules . Replaced module and Ui but the one module is still needed . Schedule when part comes in .; schdld next appmnt for 10/19 MON !

Near Cannan Rd, Bloomfield, NY 14469
Steve M.

Steve M.

WASHER WHIRLPOOL MHW5500FC1 Found bolt on motor broken. Ordering bolt. ; ordrng 1 W11253212 (BOLT)

Near Sutherland St, Pittsford, NY 14534
Evan E.

Evan E.

WASHER GE WSSH300G0WW Installed motor control due to unit failing to engage into spin. Once installing motor control control began to flicker and then shut off. Could not get control to respond once this happened. Ordering control ; ordrng 1 WH22X30717 (CONTROL )

Near East Ave, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL MHW8630HC0 Customer stated that unit has stopped squealing but detergent is not dispensing properly. Referring to service pointer W11446112. Pointer refers too ACU failing to regulate amount of soap going in for each load. Ordering acu ; ordrng 1 W11322884 (ACU)

Near Woodbury Pl, Rochester, NY 14618
Evan E.

Evan E.

OVEN FRIGIDAIRE LGGF3043KFR Replacing ignitors due to ignitors failing to spark replaced ignitors for issue but unit still will not spark. Ordering spark module ; ordrng 1 5304508269 (MODULE SPARK )

Near Vick Park B, Rochester, NY 14607
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHV01 Ordering slides and gasket for freezer door not closing and causing frost on rails. ; rqstng P&A on 1 W10436252 (frz door gasket(blk)) and 2 W11265130 (SLIDE)s

Near Cathedral Oaks, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Right hand door has failed and the hinge has came through . Unit needs new door . Ordering door LW10858417; rqstng P&A on 1 LW10858417 (dor-fip)

Near Clover Rd, Canandaigua, NY 14424
Steve M.

Steve M.

OVEN JENN AIR JJW3830IL00 "Sr# 7728982877Found F6E4 communications error. ACU and ui already replaced in February. Called tech line. Ordering ACU, ui, harness. And upper fan.; ordrng 1 W11216658 (SIGNAL HARNESS) and 1 W11248652 (COOLING FAN UPPER) and 1 W11449114 (UI)"

Near Travis Grove, Pittsford, NY 14534
James J.

James J.

DISHWASHER MAYTAG MDB8959SKZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found chopper broken in pump. Need pump. ; ordrng 1 MDB8959SKZ0 (PUMP)

Near Widger Rd, Spencerport, NY 14559
Evan E.

Evan E.

VAN FORD TRANSIT CONNECT Dropping off van

Near Rockwood St, Rochester, NY 14610
Evan E.

Evan E.

WASHER MAYTAG MVWX500XW0 Assisting TR

Near Tindale Dr, Irondequoit, NY 14622
James J.

James J.

REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Unit froze over again since last visit. Found ice frozen on bottom of ice bin, but not on top. Dispenser misaligned, allowing air to get into freezer and cause frost. Adjusted dispenser. Refund for icemaker. Subtract labor from part refund. ; ordrng 1 WP2180224 (guide-ice)"

Near Manitou Rd, Spencerport, NY 14559
Evan E.

Evan E.

OVEN WHIRLPOOL WEG750H0HZ0 Customer stating that unit will not run bake cycle. Discovered with techline that bake relay is stuck open. Ordering control....Sr:7728986818; ordrng 1 W11205353 (CONTROL )

Near Harbor Hill Dr, Rochester, NY 14617
Tanner R.

Tanner R.

WASHER MAYTAG MVWX500XW0 "Q1 no Q2 no Q3 no Installed motor. Calibrated unit. Tested via auto diagnostics, manual diagnostics and ran full drain spin cycle. Unit spinning appropriately. No stored errors.Verbal signature acknowledged."

Near Tindale Dr, Irondequoit, NY 14622
Dave F.

Dave F.

RANGE WHIRLPOOL WFE505W0HW2 Found the control that was shipping was the color black and not white . Black Control is completely different and had regular self clean and not steam clean . Ordering another board W11314393; ordrng 1 W11314393 (cntrl-elec)

Near Bucklebury Hill, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Replaced ACU and Actuator. Calibrated unit. Tested via auto diagnostics. Unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

Near Bittersweet Rd, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of Intermittent control panel. Shuts off during cycle. Noise during spin. Following stored errors:F0E3 overloadF5E1 lid switch fault F8E6 water hazard Ran auto diagnostics cycle. Lid locks however is not indicated on UI. If ACU not sense lid lock unit this can cause F8E6 error which will disable wash cycle due to potential hazard. When in spin unit makes bearing rub sound. Can be heard while hand spun as well. Staining on bottom of rotor appears to be gearcase oil.Tested power supply via outlet tester and tested good. Quoted customer for gearcase and ACU. Customer will be reaching manufacturer due to dissatisfaction.

Near West Ave, Fairport, NY 14450
Steve M.

Steve M.

WASHER MAYTAG MVWB766FW1 Console is randomly unresponsive. Customer showed video of it not responding. Ordering ui; ordrng 1 W11135391 (CONSOLE)

Near Church St, Scottsville, NY 14546
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Replaced ACU. Tested unit via timed dry and unit tested good.Verbal signature acknowledged.

Near Ridge Rd, Ontario, NY 14519
Evan E.

Evan E.

DRYER WHIRLPOOL WED7500GC0 Replacing all parts listed due to door failing to stay shut during cycle. Replaced all parts. Tested unit. Unit tested good

Near N Clinton Ave, Rochester, NY 14605
Evan E.

Evan E.

RANGE KITCHENAID KSDG950ESS2 Replacing wiring harness due to unit not operating downdraft fan on high setting. Replaced harness tested unit. Unit tested good

Near Kiniry Dr, Irondequoit, NY 14609
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHW0 Replaced dispenser door for not closing. The dispenser tests good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Church St, Pittsford, NY 14534
James J.

James J.

WASHER WHIRLPOOL WTW4855HW1 Q1 n. Q2 n. Q3 n. Hot water Fault. Checked hoses and valves passed diagnostics. Thermistor was 40ohm at 85 degrees. Replaced control and lock then calibrated. Ran spin cycle successfully. Customer is to monitor. If problem persists replace valve.

Near Shorecliff Dr, Rochester, NY 14612
James J.

James J.

WASHER WHIRLPOOL MVWB835DW1 Parts auth. Msqoq00ap1Q1 n. Q2 n. Q3 n. Unit leaking water and bearing grease underneath gearcase. Gearcase has failed. Replaced gearcase and calibrated. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near Salmon Creek Dr, Hilton, NY 14468
Steve M.

Steve M.

STACKED LAUNDRY WHIRLPOOL WFC8090GX0 Replaced front panel and door for dent on panel on arrival and scratch on door preventing the user interface from responding.

Near Ayrault Rd, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER GE GDT530PSD4SS Replaced drain pump For bad bearing in pump. The pump tested good

Near W Ham Cir, North Chili, NY 14514
James J.

James J.

DISHWASHER WHIRLPOOL MDB8959SKW0 Replaced pump and tested.

Near Woodstock Ln, Brockport, NY 14420
Dave F.

Dave F.

DISHWASHER KITCHENAID KDPM604KPS0 found the mount that holds the sump in place was not correct and vibrating on floor . Adjusted the mount tested unit . Tested good.

Near NY-444, Victor, NY 14564
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRB329DMBM01 Replacing door due to units original door being delivered with scratches. Replaced door. Unit tested good

Near Titus Ave Ext, Irondequoit, NY 14622
James J.

James J.

RANGE WHIRLPOOL WFE505W0HB2 Door glass fell out. Broiler drawer not opening. Door hits drawer when open. Rh foot broken. Both side panels dented. Frame bent. Called tech line. 7728984063Non repairable Tracie.l.lassiter@store.lowes.com

Near W Ridge Rd, Rochester, NY 14626
James J.

James J.

DISHWASHER WHIRLPOOL WDT750SAHVO Replaced parts and tested. Ran unit with clear door and spray arms rotating properly. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Marble Cir, Rochester, NY 14615
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ui in drawer not functioning found the board was not in the right position in the bracket and when the button was touched was not responding. UI tests good now . Found the drain tube in freezer was plugged . Cleared drain tube . Found ice built up under fresh food evap from drain tube being plugged . Defrosted that . Unit is now working as expected

Near Woodfield Dr, Webster, NY 14580
Dave F.

Dave F.

COOKTOP JENN AIR JGS1450DS0 Replaced console for stuck key error codes and buttons not working .tested unit in auto test . Tested good .

Near Southern Pkwy, Rochester, NY 14618
Dave F.

Dave F.

DRYER MAYTAG MDE3706AYW "Tension pulley is squeaking . Ordering tension pulley . Going to replace rollers and belt as well . Left parts at customers. ; ordrng 1 WP37001287 (bracket), dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT"

Near Scottsville-Chili Rd, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Compressor will not start. Put a tester start device on unit and same result. Ordering compressor. ; rqstng P&A on 1 W10233961 (compressor) and 1 WPW10143759 (DYE DRIER)

Near Flatiron Rd, Bloomfield, NY 14469
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Crisper endcap broken. Need part. Freezer door not closing. Defrosted and greased rails now door is closing properly. ; ordrng 1 W10874836 (endcap)

Near MacIntosh Dr, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF532SMHB00 Found top right side of freezer door not sealing. Ordering gasket and slides. ; rqstng P&A on 2 WPW10120018 (slide rail (frz))s and 1 WPW10436250 (gasket-fip)

Near Canandaigua, NY 14424
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DWH2 Wash motor is failing and not turning on . Tapped wash motor and it started right up . Motor is seizing . Sump needs to be replaced . Ordering part . . Customer is paid in full ; ordrng 1 WPW10605057 (pump and motor assy)

Near Sandringham Rd, Rochester, NY 14610
Tanner R.

Tanner R.

DRYER MAYTAG GEW9250PW1 Q1 no Q2 no Q3 no Complaint of no heat. SR7728957477- operating thermistor and heater element tested open. Advised heat will not turn on if thermistor is open. Broken element will also cause no heat. ; ordrng 1 3387747 (Element) and 1 WP8577274 (Thermistor)

Near Orenda Dr, Rochester, NY 14622
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Temperature in freezer is 0 and set at 2 . Temperature in fresh food section is 32 but set at 42 . Door gaskets are sealing . Tested thermistors in diagnostics they tested good . Ran test 3 to check damper and fan . Damper is working but fan was not turning on . Checked for power going to fan . No power . Turned off a complete times . Fan started working again . Order control and UI . Need unplugged unit and plugged back in . On return visit check temperatures and ohm out thermistors . ; ordrng 1 W11043763 (cntrl-elec) and 1 W11269232 (panel-ui)

Near Warrington Dr, Rochester, NY 14618
James J.

James J.

REFRIGERATOR WHIRLPOOL WRS325SDHV01 Q1 n. Q2 n. Q3 n. Unit not dispensing due to ice bin freezing. Suspect ice wedged dispenser door open. Removed frost buildup and tested. Unit functions properly.

Near McEwen Rd, Rochester, NY 14616
James J.

James J.

DISHWASHER WHIRLPOOL KUDS30IXBT9 Q1 n. Q2 n. Q3 n. Door handle broken and allowed tab to break off control panel. Put unit together and it began functioning. Need door handle and control panel. Customer opted not to repair. WPW10500174 125.00W10195655 45.00Sh 15Labor 76.40

Near Winona Blvd, Rochester, NY 14617
Steve M.

Steve M.

WASHER WHIRLPOOL WTW8800YC1 Tested washer in diagnostics and in regular wash. Could not locate water leak. Turned water pressure down and customer is going to monitor. Quoted for water valve. ; rqstng P&A on 1 W10853723 (valve)

Near Branchbrook Dr, Henrietta, NY 14467
James J.

James J.

DISHWASHER WHIRLPOOL WDT720PADM2 Q1 n. Q2 n. Q3 n. Unit not washing. 116v to pump. Need pump. Customer opted not to repair. WPW10671941

Near Frankland Rd, Rochester, NY 14617
Dave F.

Dave F.

WASHER MAYTAG MVWC565FW2 F7E6 motor fault error F7E7 unable to reach target RPM. Called techline SR 7728956894 . Ohm out motor . Motor was good tachometer tested good . techline said to replaced main control . Ordering control .; ordrng 1 W11399433 (Control)

Near Shadow Creek, Penfield, NY 14526
James J.

James J.

DISHWASHER MAYTAG MDB8959SKW0 Replaced pump assembly and tested. Found no leaks. Unit functions properly.

Near Chambers St, Spencerport, NY 14559
James J.

James J.

DISHWASHER GE GSD2230FOOWW "Q1 n. Q2 n. Q3 n. Unit not draining. Found water leaking from sump where drain actuator goes through, and leaking onto drain solenoid. Pump has been discontinued."

Near Moscow Rd, Hamlin, NY 14464
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDPE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Motor barely moves water. No stored errors after multiple tests. Confirmed voltage to motor circuit. Quoted for motor sump assembly. Customer researching replacement options before making repair.Verbal signature acknowledged

Near Whalen Rd, Penfield, NY 14526
James J.

James J.

DISHWASHER KITCHENAID KDTE404DSS0 Replaced all rack sliders and tested. One year warranty on repair.

Near Torrey Pine Dr, Rochester, NY 14612
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Shelf slider came off from shelf. Reinstalled slider. Tabs that hold slider on are defective and allow shelf to drop off. Recommend replacing shelf assembly. Customer has 5 year extended warranty. Customer needs to contact warranty company

Near Pointe Vintage Dr, Rochester, NY 14626
Tanner R.

Tanner R.

WASHER MAYTAG MVWX500XW0 Q1 no Q2 no Q3 no Could not replace motor due to incorrect part motor in box. Correct part was ordered. Wrong part in box.; ordrng 1 W10836348 (Motor)

Near Tindale Dr, Irondequoit, NY 14622
Tanner R.

Tanner R.

WASHER MAYTAG MVWC465HW0 "Q1 no Q2 no Q3 no Complaint of no spin. Following stored errors:F7E1 basket speed faultF8E1 long fill.Tested hot and cold valves and tested good. Ran unit in high spin and immediate and constant screeching. Looked under machine and found corrosion on both motor pulley and gear case pulley. Gearcase oil present on motor cover. Ordering new gearcase, motor, and lower drive parts.; ordrng 1 W11239857 (Belt) and 1 W10832724 (Motor) and 1 W10721967 (Splutch kit) and 1 W11454372 (Gearcase), dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Near Home Pl, Rochester, NY 14611
James J.

James J.

DRYER WHIRLPOOL WED4900XW2 Q1 n. Q2 n. Q3 n. Unit squeaking. Found roller seized. Replaced dryer repair kit and tested. Unit functions properly. One year warranty on repair. ; used 1 4392065 (REPAIR KIT) from stock

Near Erath Dr, Rochester, NY 14626
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 "F5E1 lid lock error code F3E2 inlet thermistor error . Replaced lid lock and water valve . Calibrated unit . Tested in auto diagnostics. Unit tested good .unit has five year parts and labor warranty .; dspstn on spec-tagged invntry: 1 W11165546 VALVE , used 1 W10810403 (LID LOCK ASSY) from stock"

Near Westfall Rd, Rochester, NY 14618
Dave F.

Dave F.

DISHWASHER KITCHEN AID n/a Customer had just installed new garbage disposal . Plugged was not knocked out . Removed knock out and tested unit .unit drained . Tested good in diagnostics. Cleared error codes .

Near Beekman Pl, Brighton, NY 14620
Tanner R.

Tanner R.

WASHER MAYTAG MVWB755DW0 Q1 no Q2 no Q3 no Replaced wash plate. Tested unit and unit tested good.Verbal signature acknowledged

Near Webster Rd, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT970SAHB0 "Q1 no Q2 no Q3 no Complaint of no drain. Drain pump does not run. Measured 120VAC to drain pump. Control sending power, device has failed. Replaced drain pump. Tested unit and unit tested good."

Near Stafford Crescent, Webster, NY 14580
Steve M.

Steve M.

DRYER GE GTD42EASJ2WW The dryer is heating as expected. good airflow out the vent. Tested vent with vent tester abs vent tests good for all dryers. Cleaned lint filter in case fabric softener is building up on screen. Found a small tear in filter screen. Customer is going to replace.

Near Charlemagne Dr, Mendon, NY 14506
Dave F.

Dave F.

RANGE ELECTROLUX EW30IS65JSB Replaced control that has the display . Tested unit . Tested good . No error codes when I arrived .

Near Paperbark Ln, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDE60FVSS0 Auto er started the ui was unresponsive for a few weeks and then started working again. Tested dishwasher in diagnostics and it passed all tests. Customer is going to monitor.

Near Locust St, Pittsford, NY 14534
Dave F.

Dave F.

RANGE WHIRLPOOL SF315PEMW1 Hinges are no longer available and unit needs new hinges for hyper extension.

Near Bernard St, Rochester, NY 14621
Steve M.

Steve M.

DRYER WHIRLPOOL WED4850HW0 Replaced door switch for dryer not starting. The dryer tests good

Near Royal Birkdale Ct, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced compressor and evaporator for not cooling. The refrigerator is cooling as expected now. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near Richs Dugway Rd, Rochester, NY 14625
Dave F.

Dave F.

DISHWASHER WHIRLPOOL KDFE104HWH0 found some debris inside the spray arms . Removed debris and tested unit .tested good . Heater is working . Gave best tips on cycles and soap . Unit tested good . No error codes .

Near Lamp Post Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 41 in fresh food section when set to 37 . 24 in freezer and set to -5 . Found the UI board in the left hand drawer was not working . Unplugged UI . Customer will monitor. Customer wants drip tray. Ordering tray and sending to customer. If problem persists order WPW10143759 UV drier . W10913906 coupler . 876765 tube kit . W10832994 compressor. WPW10608485 frz evap W11116006 fresh food evap and thermistor W10316760 for fresh food . All parts but thermistor are covered under warranty of unit . ; ordrng 1 W10875578 (tray-drip . Direct ship to customer)

Near Forbes St, Rochester, NY 14611
James J.

James J.

DISHWASHER KITCHENAID KDFE104DBL5 Q1 n. Q2 n. Q3 n. Unit has extended warranty with whirlpool service plans. Pump not functioning. Open winding in pump. Need pump assembly. ; schdld next appmnt for 10/16 FRI 8-11

Near Marjorie Ln, Hilton, NY 14468
Tanner R.

Tanner R.

DRYER MAYTAG MED7230HW0 Q1 no Q2 no Q3 no Complaint of no heat. F1E1 error.Following stored errors:F3E2 open or shorted moisture sensorRan unit and unit is heating on timed dry.Ordering new ACU and moisture sensor.; ordrng 1 W11420136 (ACU) and 1 WP3387223 (Sensor) and 1 WPW10298258 (Sensor harness)

Near Meigs St, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Found piece of plastic broken inside filter housing causing filter to not come out. Found that while testing new house ping it is leaking. Ordering another housing. ; ordrng 1 W10844267 (housing)

Near Churchview Ln, Pittsford, NY 14534
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED9200SQ0 "Q1 no Q2 no Q3 no Complaint of no start. Attempted to start unit and received F01 error. Per tech sheet their is no troubleshooting for this error. Advised to replace control. Confirmed 240VAC. Power cycled unit, no success. Ordering new ACU.; ordrng 1 WPW10110641 (ACU)"

Near Winding Creek Dr, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER JENN AIR JDB8200AWP0 "Control and wire harness are burnt . Called techline SR 7728945980 . Ohm out heating element. Ohms out good . Techline said to replace wire harness and control because of thermal event . Transferred to safety . Auth code PL L is for diagnose JSO6HSOWPL1; ordrng 1 W10473198 (cntrl-elec) and 1 WPW10434865 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

Near Woolston Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT519SZDW06 Found freezer was 16 degrees with poor frost pattern. Customer also stating that fresh food section is freezing. Ordering evaporators ; ordrng 1 W10836706 (evaporator) and 1 W10841140 (adhesive) and 3 W10896677 (coupler)s and 3 W10896689 (coupler)s and 3 W10897193 (coupler)s and 1 W10898074 (sealant) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)

Near Ainsworth Ln, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2569VEB Ice maker fill tube crack on top causing leaking . Customer wants new filter as well because of poor water flow . Ordering fill tube and filter . ; ordrng 1 W11415785 (Ice maker fill tube) and 1 EDR4RXD1 (water filter)

Near Merchants Rd, Rochester, NY 14609
Evan E.

Evan E.

RANGE WHIRLPOOL WFE505W0HW1 Customer stating unit was producing black smoke. Discovered that L1 terminal had burned up on terminal block causing issue. Terminal block will need to be replaced. Ordering terminal block and harness ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )

Near Ravenwood Ave, Rochester, NY 14619
James J.

James J.

WASHER MAYTAG MHW5630HW0 Q1. N. Q2 n. Q3 n. Unit leaking. Found bellows torn. Need bellows ; ordrng 1 W11314648 (bellow)

Near Paddy Hill Dr, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Freezer fan not running in diagnostics. . Freezer fan is dc power and could short the refrigerator. Ordering new fan .; ordrng 1 WPW10514110 (motor evaporator)

Near Vanderberg Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WFW9150WW00 Found water had leaked at the door. Found some debris on bottom of glass that may have broken seal. The weep holes in the bellow were also plugged. I cleaned them out. If problem persists order bellow. Quoted for repair. ; rqstng P&A on 1 WPW10381562 (bellow)

Near Carmas Dr, Rochester, NY 14626
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Ordering motor and dispenser for leaking. ; ordrng 1 W11354541 (STATOR MOTOR) and 1 W11465532 (DISPENSER)

Near Fieldstone Ln, West Henrietta, NY 14586
Evan E.

Evan E.

MW-HOOD COMBO MAYTAG MMV4205DS4 Customer stated that unit will not run and interior light will not function. Discovered that door switches are causing issue. Replaced switches with updated interlocks. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Klein St, Rochester, NY 14621
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BS3 Customer stating that left side of door is coming detached when unit is heating. Discovered that adhesive strips on door are causing issue. Used high temp adhesive to reconnect door with panel. Could not replicate issue once doing so. Unit tested good

Near Sayne St, Rochester, NY 14621
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 Q1 n. Q2 n. Q3 n. Unit has frosting on freezer ceiling. Found gap in fresh food liner. Silicones liner and molded gaskets with heat gun. Replaced fan blade and seal on air tower. Customer is to monitor.

Near St Paul Blvd, Irondequoit, NY 14617
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHB0 Tested in diagnostics and found no error codes. The dishwasher passed all tests. Customer stated unit had no lights on ui for three weeks and suddenly started working. Inspected wire connections from house to dishwasher and the wires are wired properly with tight connections. Possible breaker issue

Near Old Hitching Post Ln, Henrietta, NY 14467
James J.

James J.

DISHWASHER KITCHENAID KDFE104DSS2 Q1 n. Q2 n. Q3 n. Unit not filling or running pump. 108v to pump. 5v to valve. Found float switch not closing. Customer opted to replace float switch and have us replace pump. Replaced pump and ran unit with float bypassed. Unit functions properly. Discount due to not having part. One year warranty on repair ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Chambers St, Spencerport, NY 14559
Evan E.

Evan E.

WASHER GE GTW330ASK1WW Replacing gear case agitator bolt and agitator cap due to technician over tightening agitator bolt causing bolt to break and agitator to come loose while unit is in spin. Bolt has snapped off inside gear case and Cannot be drilled out. Replaced all parts listed above. Ran test cycle to confirm function. Unit tested good

Near Amerige Park, Irondequoit, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Replaced icemaker and damper. Tested parts. Adjusted fill time on icemaker. ; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL

Near Blue Ridge Trail, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720TADM2 Customer stated that unit will not fill. Upon inspection discovered that mouse has chewed wiring harness specifically lines running to water valve. Harness will need to be replaced. Customer does not want to proceed at this time due to cost of repair. Collecting service call fee

Near Leander Rd, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0HW1 Customer stating that back right burner is failing to ignite. Cleaned burner cap and reinstalled. Tested unit. Unit now lighting as it should

Near Winchester St, Rochester, NY 14615
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Freezer evap was frosted over . Freezer was cooling and fresh food was not . Tested heater tested good . Called techline SR 7728944034. Techline told me to move defrost thermistor from cap tube to suction line . Moved foil taped and zip tied . Checked ohms on thermistor. Was within range . Techline said it problem persists order control and new defrost thermistor.

Near Hoff St, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDTE234GBL0 The customer had drain installed correctly. Found the water temp in the dishwasher was cold on first fill. Ran hot water at sink and filled again. The water was only 97 degrees. After third fill the water was hot. Recommended customer get instant hot for dishwasher to give it hot water at beginning of the cycle for better wash and dry and to break food debris down.

Near Callahan Ct, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the auger motor and ice bin were not seating right . There was ice build up by the auger motor . Defrosted auger motor and made sure the ice bin is seating correct . Tightened handle on right hand door . Tested unit tested good

Near Cutler St, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS2 Ran diagnostics in dishwasher to find leak but motor was getting power and not pushing water. Only hear it humming. The dishwasher needs new motor. Customer is going to replace

Near Highland Ave, Brighton, NY 14620
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT519SZDB06 Replaced parts and unit began cooling. Customer is to monitor that unit goes through defrost

Near Stowell Dr, Greece, NY 14616
James J.

James J.

WASHER FRIGIDAIRE FFLE3911QW0 Unit stuck in standby mode. Replaced MCU and reset control. Tested all functions in diagnostics and started and stopped two separate cycles. Had customer start a load of wash. Customer is to monitor

Near English Rd, Rochester, NY 14616
Steve M.

Steve M.

COOKTOP GE JBS10DF1WW Replaced left rear infinite switch for no power to burner. The burner tested good.

Near Crerand Cir, Rochester, NY 14606
James J.

James J.

WASHER MAYTAG MVWX655DW1 "Q1 n. Q2 n. Q3 n. Lid lock Fault. Lid not locking. Replaced latch assembly and calibrated. Unit functions properly. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL , used 1 W11307244 (LATCH) from stock"

Near Mosley Rd, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Replaced acu and motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged

Near Orchard St, Walworth, NY 14568
Steve M.

Steve M.

OVEN KENMORE N A123 Replaced customer supplied ignitor and reassembled the oven. The oven tested good.

Near Lyell Rd, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Customer stated when ice maker is calling for water it is noisy. Cycled ice maker and all sounds were as designed. Tested the damper for noise also and it is working as designed. All the fans were to running and sounded normal.

Near Winter Hazel Ct, Rochester, NY 14606
Dave F.

Dave F.

DRYER WHIRLPOOL MDE9700AYW Replaced the Thermal cutoff . Tested unit tested good .

Near Camberley Pl, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that uni was leaking. No codes present. Discovered that items in utensil tray are catching on spray arm causing leaks advised customer that items hangin too low or too high will stop spray arm and cause it to leak from front door. Unit tested good otherwise

Near Clay Ave, Rochester, NY 14613
James J.

James J.

WASHER HOTPOINT HTW240ASK4WS Q1 n. Q2 n. Q3 n. Unit runs cycle and restarts. Ran drain and spin and unit stArted filling after spinning. Reset control and problem remains. Need user interface and motor ; rqstng P&A on 1 WH12X27614 (kit bracket capacito) and 1 WH22X29556 (CONTROL) and 1 WH49X25376 (washing machine 1/3)

Near Mc Call Rd, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM404KPS0 Q1 no Q2 no Q3 no Complaint of unit running on its own. Would not complete a cycle just running randomly.Was able to put unit in service diagnostics. However unit would not go into error diagnostics. Would not advance into diagnostics cycle. Ordering new UI and panel. Parts not available. Scheduled for two weeks out and ATEC will advise customer if parts obtained.; ordrng 1 W11348059 (ACU) and 1 W11099338 (Console)

Near Stone St, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF736SDAM12 Unit is not defrosting . Tested unit in diagnostics. Heater turns on . Unit is not going into defrost . Checked defrost thermostat looked good . Ordering parts to fix unit .; ordrng 1 WPW10589838 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 W10865870 (cntrl-elec) and 1 WPW10514110 (motor evaporator)

Near Big Tree St, Livonia, NY 14487
Tanner R.

Tanner R.

REFRIGERATOR KITCHENAID KRFC302ESS02 Q1 no Q2 no Q3 no Gasket on right hand FF door is torn. Ordering new gasket.Gasket on back order for 4-12 weeks. ATEC will reach customer for appointment when part is received.; ordrng 1 W10830046 (Gasket)

Near Hulburt Rd, Fairport, NY 14450
James J.

James J.

WASHER MAYTAG MHW6630HW0 Q1 n. Q2 n. Q3 n. Unit shakes excessive during use. Found suspension disconnected. Reconnected and ran spin cycle successfully.

Near Almay Rd, Rochester, NY 14616
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that upper rack is falling due to weld snapping on rails. Discovered that welds on left side rail had snapped causing issue. Replaced tracks on left and right side . Tested rack. Unit tested good S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Vassar St, Rochester, NY 14607
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Q1 no Q2 no Q3 no Complaint of water flowing from FC. Inspected FC and found drain tube at bottom of evaporator is frozen over. When unit goes into defrost melted frost is flowing into cabinet instead of down drain tube. Defrosted unit with steam. Inspected drain tube and found a grape over the opening of the drain tube. Removed grape and evaporator tray drained without issue. Additional complaint of intermittent ice dispensing. Measured voltage to ice motor at 108.7VDC. This is proper voltage. Advised replacing ice motor to address intermittent dispensing. Customer opted to not repair at this time. Advised quote valid for 30 days.Verbal signature acknowledged.

Near Esternay Ln, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door. New door dented during shipping. Door handle not lining up. Need shim under front left wheel. Customer is to monitor condensation issue. Need door; ordrng 1 LW10599404 (dor-fip)

Near Sands Rd, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAW00 Ice maker bail arm had fallen off . Put bail arm back on . Ice maker cycled and filled . Tested good . . Ice maker part WPW10300022 bail arm W11342242

Near Creekview Cir, Lakeville, NY 14480
Evan E.

Evan E.

RANGE WHIRLPOOL WEG745H0FS0 Customer stated that unit was flashing f1e1 code. Code related to internal control error. Called techline to confirm issue. Agent confirmed that control will need to be replaced. Replaced control and tested unit. Unit tested good.SR: 7728910176

Near Poplar Way, Rochester, NY 14618
James J.

James J.

DISHWASHER WHIRLPOOL MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit not draining due to chopper breaking inside pump. Removed chopper and tested. Need updated pump left screws for cabinet behind kickplate ; ordrng 2 W11412663 (PUMP)s

Near Woodstock Ln, Brockport, NY 14420
Dave F.

Dave F.

WASHER WHIRLPOOL WFC7500VW2 Unit not doing full spin called techline SR 7728911278. Ran test in diagnostics. Tested good . Ohm out motor tested bad . Also need to order mcu ; rqstng P&A on 1 WPW10192987 (motor-drve) and 1 WPW10192965 (cntrl-elec)

Near Canandaigua, NY 14425
Dave F.

Dave F.

OVEN JENN AIR JJW2427WS02 F8E0 low fan speed error. Called techline SR 7728913876 . Techline said to replace the cooling fan . Ordering fan .; ordrng 1 WPW10273667 (blower)

Near Woodcliff Terrace, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER MAYTAG n/a Customer cancelled appointment on call en route.

Near East Ave, Fairport, NY 14450
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 no Q2 no Q3 no Complaint of no drain/dry. Following stored errorsF6E4- water issue.Ran auto diagnostics cycle and unit filled without issue. Cancelled cycle and unit does drain. Drain pump works and pushed water into disposal and up into customer sink. Unit drains however customer drain pipe is clogged. Water is back filling into unit causeing a poor dry due to submerged heat element. Went over use and care of unit and advised customer use rinse aid to assist in drying.

Near Meadowlark Dr, Penfield, NY 14526
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced main control for vent Light not turning off.

Near Spotts Cir, Churchville, NY 14428
Steve M.

Steve M.

OVEN WHIRLPOOL WFG505M0BS3 Ordering outer door for trim falling off. Glued it temporarily until door is replaced. ; ordrng 1 W11176456 (OUTER DOOR)

Near Donna Rd, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replace. Control and start device for randomly not cooling.

Near Clinton St, Brockport, NY 14420
James J.

James J.

REFRIGERATOR MAYTAG MBR2258XES4 Q1 n. Q2 n. Q3 n. Unit not draining causing water to leak onto floor. Defrosted drain and installed drain tube. One year warranty on repair ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Russell Ave, Irondequoit, NY 14622
Steve M.

Steve M.

WASHER WHIRLPOOL WTW8040DW4 Tested in diagnostics and. No error codes. The washer agitated and spun as expected. Advised customer to watch for out of balance loads.

Near Kingsford Ln, Spencerport, NY 14559
James J.

James J.

WASHER MAYTAG MVWX655DW1 Replaced control and calibrated. Started cycle on bulky/sheets and water filled appropriately. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL

Near Pepperidge Dr, Rochester, NY 14626
Tanner R.

Tanner R.

WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 no Complaint of incomplete cycles. Following stored errors:F0E2 oversuds detectedRan auto diagnostics cycle. Cycle completed without issue. Customer concerned over unit not locking during entire wash cycle. Advised unit will not lock during all portions of wash cycle. Tested lid lock and tested good. Ran drain and spin and tested good. No repair recommended.

Near Nadine Dr, Webster, NY 14580
James J.

James J.

REFRIGERATOR MAYTAG MFI2269DRM00 Replaced icemaker and it cycled upon install. Replaced gaskets and molded with heat gun.

Near Amberwood Pl, Rochester, NY 14626
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Object has made contact with heating element causing item to burn onto element. Ordering element ; ordrng 1 W10703867 (HEATER )

Near 5 Mile Line Road, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDPE234GPS0 Dispenser door spring had failed . Replaced dispenser and tested in diagnostics unit tested good.

Near Bristol St, Canandaigua, NY 14424
James J.

James J.

WASHER WHIRLPOOL WFW5620HW0 Unit stops mid cycle and goes into standby. Attempted to replace control. Control ordered does not have j3 connection. Need control. ; ordrng 1 W11322903 (cntrl-elec)

Near Hilton, NY 14468
Steve M.

Steve M.

DRYER MAYTAG MEDX655DW1 Found power to timer but timer not advancing. Ordering timer. ; ordrng 1 WPW10642928 (timer)

Near Strawberry Hill Rd, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced fan with harness for inconsistent temps in fresh food section and freezer. Frost pattern is good. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED

Near Kingsford Ln, Spencerport, NY 14559
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW7590FW0 Q1 no Q2 no Q3 no Complaint of unit leaking from front door. Then during wash cycle the bellow gasket came undone from the front panel. Gasket is torn at front causing imperfect seal. Ordering new bellow gasket.; ordrng 1 W11106747 (Bellow)

Near Cedarbrook Cir, Penfield, NY 14526
Dave F.

Dave F.

OVEN WHIRLPOOL WOS97EC0HZ01 Unit powering off randomly. Tested unit . Unit worked while in house . Customer had electrician pull unit out to check power to unit it was good and also replaced the breaker to unit . Did factory reset on UI and setup customer WiFi to do software update . Customer will monitor. If problem persists order W11428592 UI and call techline .

Near Hawkstone Way, Pittsford, NY 14534
Tanner R.

Tanner R.

DISHWASHER GE GDF510PSJSS Q1 no Q2 no Q3 no Complaint of no drain. Ran unit in diagnostics mode and can hear drain pump hum but no water is draining. Ordering new drain pump.; ordrng 1 WD19X25187 (Drain pump)

Near Woodbury Blvd, Rochester, NY 14604
Steve M.

Steve M.

WASHER GE GTWN2800D0WW Found the console is broken causing the timer to move when using dial. The wire connection was also loose. Tightened connection.

Near Waldorf Ave, Rochester, NY 14606
Steve M.

Steve M.

DRYER MAYTAG MED5500FW1 Found idler pulley had bad bearing Replaced pulley and cleaned the posts on rear rollers. The dryer tests good. ; used 1 WP691366 (PULLEY-IDLER) from stock

Near N Clinton Ave, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8979SEZ0 Replaced ui for start button not responding. The dishwasher tested good.

Near Ashford Cir, Spencerport, NY 14559
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF320PADT3 Found the left hinge was hitting a part of the cabinet that had started to deteriorate and a piece of cabinet was sticking out and blocking hinge. Removed piece from cabinet. Tested dishwasher for leaking and could not recreate leak. Possible over suds.

Near Baylor Cir, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Fresh food evap is frosted up . Follower service pointer W11092686E. . Defrost thermistor was not in the correct location . Replaced evap fan and thermistor and installed into correct location . Changed defrost from adaptive to basic . Door gaskets are seal . Ran test 4 3 way valve is good . Added screws to top of evap cover and everything checked good from service pointer . Unit tested good s code S16360

Near Topspin Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWC200XW1 Replacing acutator due to unit experiencing basket speed fault. Replaced actuator. Tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID and 1 WPW10006355 ACTUATOR

Near Cane Patch, Webster, NY 14580
Evan E.

Evan E.

WASHER GE GTW330ASK1WW Customer stated that they would like unit cleaned. Removed agitator and discovered large amount of debris build up underneath agitator cleaned agitator and also build up on basket. Ran multiple cycles to inspect water quality. Unit tested good

Near Amerige Park, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFT2574DEM01 Replaced ice maker for motor not finding home position. Tested unit in diagnostics unit tested good .

Near Rolling Ridge Dr, Avon, NY 14414
James J.

James J.

DISHWASHER WHIRLPOOL KDPE234GPS0 Replaced panel and inspected

Near Fallwood Terrace, Hilton, NY 14468
Tanner R.

Tanner R.

REFRIGERATOR AMANA ART318FFDW06 Q1 no Q2 no Q3 no Complaint of gasket falling off of FC. Customer has tried to put gasket in but does not stay. Ordering new gasket. Customer stated Rent A Center is taking unit back today. Customer does not need follow up appointment they have since replaced this unit.; ordrng 1 W10861499 (Gasket)

Near Garnet St, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced control and dispenser for soap door not opening. The dispenser tested good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Mary Jane Ln, Avon, NY 14414
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL KRFC302EBS02 Q1 no Q2 no Q3 no Complaint of noise from unit. Customer provided video.Ran service test 121 and confirmed noise is a stuck damper. Ordered new damper. Customer out of town till 10/27.Verbal signature acknowledged.; ordrng 1 WPW10594329 (Damper)

Near Lake Rd, Webster, NY 14580
Tanner R.

Tanner R.

WASHER MAYTAG MVWC200XW1 Q1 no Q2 no Q3 Complaint of broken water level selector. Inspected and stem off of switch has broken. Replaced switch. Tested and unit tested good.Verbal signature acknowledged

Near Sagamore Cir, Irondequoit, NY 14617
Dave F.

Dave F.

COOKTOP JENN AIR JIC4536XS00 customer wants us to come out when parts are here so we only have to take unit apart once . Ordering parts . ; schdld next appmnt for 10/8 THU !

Near Cannan Rd, Bloomfield, NY 14469
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and ACU for abrasion on bellow and leaking. The washer passed auto test and tested good.

Near Fieldstone Ln, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302ESS00 Water valve leaked and damaged floor . Took photos . Tried to reseat water tube did not stop leak . Ordering water valve ; ordrng 1 WPW10420083 (valve)

Near Cove Rd, Canandaigua, NY 14424
Dave F.

Dave F.

DRYER WHIRLPOOL WED9450WL1 Dryer vent door flap was not opening all the way . Dryer lint screen was not allowing air through . Cleaned and replaced . Tested dryer tested good .

Near Pennemite Rd, Livonia, NY 14487
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 "customer stating that unit will not produce chime when finishing cycle or selecting keys. Discovered that speaker on control is failing causing issue. Called techline to confirm. Unit tested good SR:7728887530; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near Parkside Ave, Rochester, NY 14609
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HWH0 Customer stated unit was still leaking. Discovered that lower spray arm was cracked causing issue. Water is pooling due to spray arm losing water pressure causing it not to spin correctly. Ordering spray arm ; ordrng 1 W11101428 (LOWER SPRAY ARM )

Near Hillview Dr, Irondequoit, NY 14622
Steve M.

Steve M.

REFRIGERATOR JENN AIR JFC2290VEP8 Replaced freezer thermistor for thermistor out of range causing freezing in fresh food section.

Near Grosvenor Rd, Brighton, NY 14610
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errorsF6E4F6E1During service diagnostics cycle with probes plugged into water valve connector never received 120VAC to solenoid. Valve not opening. Disconnected water supply and confirmed water flow. Needs new control board. ; ordrng 1 W11120155 (ACU)

Near Robin Hood Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB119WFBM01 Found water line going from valve to icemaker was not fully seated. Seated connection and not leaking anymore

Near S Union St, Rochester, NY 14607
James J.

James J.

OVEN WHIRLPOOL WFG505M0BS3 Q1 n. Q2 n. Q3 n. Unit glass is separated from panel. Need glass; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)

Near Cragg Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHW00 Found small ice cubes and customer stated ice would not come out when dispensed. Replaced icemaker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER

Near Shoemaker Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR AMANA ATB1935HRW Replaced bi metal thermostat for not defrosting. ; used 1 WP4387490 (DEFROST TSTAT 50) from stock

Near Lake Rd, Webster, NY 14580
James J.

James J.

WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801

Near English Rd, Rochester, NY 14616
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2474QF0A Replacing pressure switch due to unit failing to stop filling. Replaced switch and tested unit. Unit now filling as it should. Unit tested good

Near Norcrest Dr, Irondequoit, NY 14617
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 "Sr#7728894079Found discharge line that goes into defrost drip tray had cracked. Repaired line, added die drier and recharged."

Near Northbrook Way, Webster, NY 14580
James J.

James J.

REFRIGERATOR MAYTAG MFI2570FEZ08 Replaced icemaker and tested ice dispenser. Unit is functioning properly. Customer is to monitor.

Near Janes Rd, Rochester, NY 14612
James J.

James J.

OVEN WHIRLPOOL WFE320M0JW0 Replaced door glass and trim.

Near W Ridge Rd, Rochester, NY 14626

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