We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fairport, NY 14450
Ray Benedetto
Job Details: 12/01/2022
"Unit is making loud grinding noise when door is opened and closed, which is happening during damper operation. Replaced damper and noise eliminated."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Rochester, NY 14621
Andres V
Job Details: 12/01/2022
I replaced the front panel and hinges on unit. Door now closes and operates properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Rochester, NY 14617
Dave L
Job Details: 12/01/2022
Found ice maker position error in diagnostics . Ice maker failed harvest test. Replaced ice maker. Customer toMonitor after 24 hours ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Victor, NY 14564
Jeremy
Job Details: 12/01/2022
"Unit not completing cycles due to intermittent drain. Found no obstructions in drain line and drain pump worked in diagnostic cycle. Replaced drain pump for intermittent operation, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/01/2022
"After further investigation, discovered MCU is faulty causing door latch malfunction. Ordering MCU.; ordrng 1 WPW10374126 (MCU)"
We serviced a
KENMORE RANGE
Model 664.95223711
Near Fairport, NY 14450
Ray Benedetto
Job Details: 12/01/2022
Unit had main oven sensor open error. Low cooling fan speed error in memory. Reset fault codes and tested unit. Sensor code was not thrown. Disassembled unit and found dead vermin near rear left burner and removed. Tested and threw low cooling fan code. Checked ohm at component (~75) and verified main board was pushing out 5 DC. Tested bake cycle at 350 and unit functioned properly. Verified all burners had full functionality.
We serviced a
MAYTAG DRYER
Model MGDB750YW3
Near Irondequoit, NY 14609
Andres V
Job Details: 12/01/2022
"Customer states unit was making a noise. I diagnosed unit and found it coming from the exhaust vent. I found a piece of paper that was hitting the blower. Took paper out and tested it, unit now works properly."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rochester, NY 14619
Josh Henchen
Job Details: 12/01/2022
Customer stated dryer not drying properly. Checked and found poor air flow. Recommended cleaning/replacing venting. Dryer is cycling @ temp on low med and high settings. Dryer checks good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 WP3392519 FUSE-THERMAL
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Rochester, NY 14623
Josh Henchen
Job Details: 12/01/2022
"Customer stated washer was stuck on rapid wash cycle only. Checked and found F2E1,F5E1,F7E0. Ran diagnostic cycle, all functions as expected. Recalibrate unit, Ran normal/drain and spin cycles. Washer checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pittsford, NY 14534
Jeremy
Job Details: 12/01/2022
"Unit is filling then errors out with F10E5 for diverter leak. Replaced sump and motor, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rochester, NY 14612
Dave L
Job Details: 12/01/2022
Unit is not cooling due to a low side leak. Customer was not interested in repairing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Pittsford, NY 14534
Josh Henchen
Job Details: 12/01/2022
Customer stated door not closing properly. Checked and found Mullion not lining up with plate pivot. Ordering door closurex2: WP12028505AP.; ordrng 2 WP12028505AP (Closer)s
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bloomfield, NY 14469
Josh Henchen
Job Details: 12/01/2022
"Customer stated washer was banging and didn't seem to agitate clothing. Checked and found no codes. Ran diagnostic cycle, all functions as expected. Ran regular/drain and spin, all functions as expected. Washer checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Salina, NY 13208
Chuck G
Job Details: 12/01/2022
"Replaced belt, shield , cam , motor and gearcase. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good"
We serviced a
AMANA DRYER
Model NGD7200TW
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 12/01/2022
Unit will not run. Checked and found open exhaust thermostat. Ordering thermostat.; ordrng 1 WP35001087 (Thermostat) and 1 Sh15 (Shipping)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Irondequoit, NY 14609
Andres V
Job Details: 12/01/2022
Customer stated unit was not filling properly on a heavy duty and towels cycle but unit does fill on any other cycle. Unit did not have any error codes and also all valves were working. Ordering new board and water valve.; ordrng 1 W11419171 (Acu) and 1 W11165546 (Water valve)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rochester, NY 14616
Dave L
Job Details: 12/01/2022
Customer states that UI is intermittently unresponsive and also pauses on its own. Unable to recreate. Ordering latch and Console; rqstng P&A on 1 W11135391 (Console) and 1 W10810403 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near East Rochester, NY 14445
Ray Benedetto
Job Details: 12/01/2022
"Unit does not water after power outage. Water paddle will energize valve in test mode. User interface will also recognize paddle switches. Tested voltage, valve receiving 120 VAC in test mode, but during regular operation. Will need control board to repair.; ordrng 1 W11380560 (Control Board)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rochester, NY 14625
Andres V
Job Details: 12/01/2022
"Sent call to let customer know I was on my way, arrived to home knocked on door but no one answered. Called and left voicemail, waited for 15 min."
We serviced a
WHIRLPOOL WASHER
Model UNREADABLE
Near Hilton, NY 14468
Dave L
Job Details: 12/01/2022
Replaced washer bearing. Tested ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Lima, NY 14485
Jeremy
Job Details: 12/01/2022
Door not on site. Reschedule when door arrives.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00Q
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 12/01/2022
Freezer had excessive frost buildup and door was not closing correctly. Thawed out all frost. Verified fan and heater were working. Readjusted shelves and rails. Door closes properly. Customer will monitor.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV06
Near Canandaigua, NY 14424
Josh Henchen
Job Details: 12/01/2022
"Customer stated he felt like it was not heating the same as when they got it. Checked and found no codes, heated a cup of water for 2 minutes and started boiling at 1:20. Microwave checks good."
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Clifton Springs, NY 14432
Doug Balcom
Job Details: 12/01/2022
Customer states unit will not start. Found bad motor it hums when trying to start. Ordering motor.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Newark, NY 14513
Doug Balcom
Job Details: 12/01/2022
Customer states top burners won't light and clock resets when you turn on the top burners. Found wire partially disconnected from spark module sending spark to chassis causing clock to reset. Reattached wire. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Newark, NY 14513
Doug Balcom
Job Details: 12/01/2022
Customer states unit dispenses water on its own. Found pad dispenser pad. Ordering pad.; ordrng 1 WPW10353848 (Pad)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Spencerport, NY 14559
Dave L
Job Details: 12/01/2022
"Moisture building up in fresh food caused by a crack at the rh fresh food door near the hinge. Ordering door. Gaskets and damper toBe replaced on return visit. ; ordrng 1 W10910852 (Rh ff door), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Rochester, NY 14625
Andres V
Job Details: 12/01/2022
"Customer stated units lights were all out, also water was not dispensing and freezer temp was not correct. I diagnosed unit found their was water in the deli drawer UI, when I unplugged the board the lights on the side came on, board is corroded and needs replacing. The freezer light was also faulty causing RC lights to go out too. I replaced that light with the light I was sent out with. Unit was not dispensing water because the deli drawer switch was not being activated by drawer. I readjusted drawer now unit is dispensing water. Unit also has frost built up in the back, theirs a service pointer for this that requires a service kit.Sr 7735173326; ordrng 1 W10864519 (Service kit) and 1 W11170612 (Harness) and 1 WPW10769076 (Deli drawer UI) and 1 W11387053 (Freezer drawer), dspstn on spec-tagged invntry: 1 W11601310 MODULE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Rush, NY 14543
Ray Benedetto
Job Details: 12/01/2022
"Replaced water valve and freezer bulb. Water doesn't continuously flow out of ice maker fill tube. Operating normal. Water pressure is weak, suggested customer consult a plumber.; dspstn on spec-tagged invntry: 1 WPW10312696 VALVE- INLT"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Lakeville, NY 14480
Jeremy
Job Details: 12/01/2022
Customer stated unit was not drying and shutting off too soon. Found that water reservoir was full and lower filter and evaporator clogged with lint. Emptied reservoir and cleaned filter and evaporator. Unit operated as expected after. Instructed customer on when to clean filters and empty reservoir.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fayetteville, NY 13066
Chuck G
Job Details: 12/01/2022
Upon arrival i inspected the part and part was damaged. Reordering sump assembly W11416363; ordrng 1 W11416363 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Penfield, NY 14526
Andres V
Job Details: 12/01/2022
"Customer stated unit was not filling with water. I diagnosed unit found water valve was getting voltage. I noticed that their was a cut in the harness, I spliced harness and recconected it then tested it. Unit started filling correctly. Ordering harness but fixed it so they can use it in the mean time. ; ordrng 1 W11130934 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Port Byron, NY 13140
Doug Balcom
Job Details: 12/01/2022
Customer states unit will not fill with water. Ran diagnostic test found F8E1 error code. Long fill. Found bad water inlet valve. Customer will advise if they want to proceed with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Auburn, NY 13021
Doug Balcom
Job Details: 12/01/2022
Customer states unit will not run. Ran diagnostic test found F5E3 error code. Lid lock fault. Ordering lid lock. ; ordrng 1 W11513248 (Lid lock)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Perry, NY 14530
Josh Henchen
Job Details: 11/30/2022
"Replaced cam,belt, and suspension kit due to loud operation during spin. Tested with no change to noise. Noticed inner tub seems to be out off balance. Ordering inner tub W10554251 and drive block WP389140.; ordrng 1 W10554251 (Basket) and 1 WP389140 (Drive block), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006384 BELT"
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Victor, NY 14564
Jeremy
Job Details: 11/30/2022
Customer stated unit stopped working after self clean cycle. Found that thermal fuse has blown. Replaced thermal fuse unit tested good.; dspstn on spec-tagged invntry: 1 WP4449751 THRMST- FIX
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Rochester, NY 14604
Andres V
Job Details: 11/30/2022
"Customer stated unit was making a clicking noise when trying to start a cycle. I diagnosee unit found error code F5E3 and F5E2 both for lid lock errors. Had new lock with me, I replaced it and tested it. Unit now works properly."
We serviced a
JENN AIR OVEN
Model JJW2827WB00
Near Fairport, NY 14450
Jeremy
Job Details: 11/30/2022
Replaced lower cooling fan for low RPM. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Baldwinsville, NY 13027
Chuck G
Job Details: 11/30/2022
"Customer stated that unit will not spin on the towels and whites cycle error code F8E1-long fill. I ran a diagnostic test cycle in which the unit operated as intended. I calibrated unit. I explained to the customer how to load the unit , how much HE detergent to use and cycle selection. Unit tested good If issue persists unit will need a control W11513246"
We serviced a
MAYTAG RANGE
Model MGR6600FZ 3_RB23150
Near Rochester, NY 14616
Dave L
Job Details: 11/30/2022
Customer states that the oven temperature is 25 degrees below set point. Calibrated temperature offset up 25 degrees. Went over use and care with the customer.
We serviced a
JENN AIR RANGE
Model JDS9860AAP
Near Rochester, NY 14616
Dave L
Job Details: 11/30/2022
Oven door wouldnt shut completely. Found bent door liner. Disassembled door and bent liner back. Door shuts properly but the customer would like to have e the liner replaced. Ordering liner. Customer paid in full. ; ordrng 1 WP2402W271-19 (Liner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02M
Near Rochester, NY 14616
Dave L
Job Details: 11/30/2022
Found right hand gasket torn and deli cover cracked. Quoted for both. Customer declined to have us repair.
We serviced a
JENN AIR OVEN
Model JJW3830IL01
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 11/30/2022
Replaced glass in upper oven. Verified piece was secured and opened and closed correctly. Glass piece is loose during operation. Part number ordered different from one in repair list. Ordering W10829001 for repair.; ordrng 1 W10829001 (Inner Glass)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Victor, NY 14564
Jeremy
Job Details: 11/30/2022
"Customer stated unit stopped dispensing ice and water. Also stated unit got too warm while problem occured. Customer unplugged and plugged unit back in and everything began to operate normally. Ran diagnostics to verify all fan operations and lighting checks. Icemaker is making ice. Unit is operating as expected, customer to monitor."
We serviced a
KENMORE DRYER
Model 110.76972502
Near Pittsford, NY 14534
Jeremy
Job Details: 11/30/2022
"Unit making a loud ticking noise when operating. Found idler seized and belt is torn. Used repair kit and replaced, idler, belt, and rollers. Unit tested good.; used 1 4392067 (Repair Kit) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Rochester, NY 14616
Dave L
Job Details: 11/30/2022
Replaced non responsiveConsole. Tested in diagnostics ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7340XW2
Near Irondequoit, NY 14609
James
Job Details: 11/30/2022
Unit loud in spin cycle due to failed bearing. Replaced bearing kit and tested. Unit functions properly. ; used 1 W10435302 (Bearing) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Rochester, NY 14615
James
Job Details: 11/30/2022
Replaced icemaker and unit cycled on its own. One year warranty on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Rochester, NY 14626
James
Job Details: 11/30/2022
"Replaced control and tested. New control blows fuses. Tested door switches and reinstalled old control. Old control runs but doesn't energize magnetron. Called techline. Wires were backwards on capacitor. New magnetron shorted to ground. Corrected wires, replaced fuse and installed original mag. Unit functions properly. Sr7735162552; used 1 Wpm0805101 (Fuse), and 1 Wpm0805102 (Fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14609
Andres V
Job Details: 11/30/2022
"I Installed crisper for customer, also checked freezer to make sure it wasn't frosting. Freezer looked good no frost build up."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 11/30/2022
"Cold water is continuously dripping into tub and unit will not fill with cold water. Replaced fill valve, unit tested good.; used 1 W11165546 (VALVE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH3
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 11/30/2022
Replaced control for heater not turning on. Unit tested good.
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near Mount Morris, NY 14510
Josh Henchen
Job Details: 11/30/2022
Customer stated no heat in dryer. Checked and found heating element had a break in coil. Replaced heating element and thermal cut-off. Dryer tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Ithaca, NY 14850
Doug Balcom
Job Details: 11/30/2022
Customer states no cooling either compartment. Found compressor not running. Replacing compressor per SP W11634348. Ordering compressor kit and lokrings.; ordrng 1 W11370574 (Compressor kit) and 1 W11107829 (Drier) and 1 2174739 (Process tube) and 1 W11506635 (Charging tube) and 2 W11504415 (Lokring)s and 2 W11504420 (Lokring)s and 5 W11504431 (Lokring)s and 2 W11504445 (Lokring)s and 2 W11504447 (Lokring)s and 1 876765 (Tubing kit)
We serviced a
WHIRLPOOL WASHER
Model Wtw6120hw2
Near Ithaca, NY 14850
Doug Balcom
Job Details: 11/30/2022
"Customer states F7E1 error code. Found F7E1 error code. Found belt off . Replaced belt and cam. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW2
Near Ithaca, NY 14850
Doug Balcom
Job Details: 11/30/2022
"Customer states buttons don't work and unit will not start. Ran diagnostic test found F6E2, F3E1, and F9E1 error codes. Found seal on console bad allowing moisture to get into the UI. Ordering UI, console, pressure switch, and air trap. ; rqstng P&A on 1 W10903220 (Air trap) and 1 WPW10448876 (Pressure switch) and 1 W11218376 (Console) and 1 W10911042 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Ithaca, NY 14850
Doug Balcom
Job Details: 11/30/2022
Customer states dishwasher not cleaning dishes. Ran diagnostic test found bad sump assembly. Ordering sump assembly.; rqstng P&A on 1 W10902372 (Sump assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Penfield, NY 14526
Dave L
Job Details: 11/30/2022
"Replaced control, UI , and inverter due to unit loosing power. Found pinched wire at power supply board that powers dc fans and 3 way valve. Repositioned and verified continuity. Ran test 4 and 5 to verify compressor speed and 3 way valve. Tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near East Syracuse, NY 13057
Chuck G
Job Details: 11/30/2022
"Customer stated that the dryer is making a noise. I verified the issue. After inspecting unit i found debris in the blower wheel house that was causing the noise, i removed the debris. Unit tested good"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Oswego, NY 13126
Chuck G
Job Details: 11/30/2022
"Customer stated that unit is making a noise while in spin. I found that the actuator isnt engaging the cam all the way and capacitor has fluid leaking. Replaced cam, actuator and capacitor. I calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. I started a quick wash cycle with a load of towels, the unit completed it successfully. Unit tested good"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marcellus, NY 13108
Chuck G
Job Details: 11/30/2022
"Customer stated that unit will not start a cycle. Error code F5E3-lid unlock fault and F2E1-stuck key. I ran a diagnostic test cycle in which the unit operated normally. Calibrated unit. I then started a normal cycle with a load of laundry while explaining to the customer how the unit works, cycle selection, how much HE detergent to use and how to load the unit. Unit tested good."
We serviced a
JENN AIR BEVERAGE CENTER
Model JUB24FLERS00
Near Canandaigua, NY 14424
Jeremy
Job Details: 11/30/2022
Replaced both evaporator fans and defrost sensor for intermittent noise. Unit tested good. During repair right hand closer on upper wine rack was damaged. Ordering upper wine rack assembly.; ordrng 1 W10802017 (Upper Wine Rack)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Seneca Falls, NY 13148
Doug Balcom
Job Details: 11/30/2022
Installed new control and bulb. Unit will not power up. Fuse is good. Power to control. Interlocks tested good. Filter board tested good. Per techline ordering a new control.; ordrng 1 W11552018 (Control)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Syracuse, NY 13207
Chuck G
Job Details: 11/30/2022
Customer stated that unit stopped heating a few days ago. Replaced thermal cut-off kit. Unit tested good.
We serviced a
KITCHENAID OVEN DOUBLE
Model KODE507ESS02
Near Rochester, NY 14618
Ray Benedetto
Job Details: 11/30/2022
Customer canceled service.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near East Syracuse, NY 13057
Chuck G
Job Details: 11/30/2022
"Customer stated that the dryer is making a noise. I verified the issue. After inspecting unit i found debris in the blower wheel house that was causing the noise, i removed the debris. Unit tested good"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Rochester, NY 14625
Andres V
Job Details: 11/30/2022
Customer said he had the appt set up for Thursday and not today. This was also suppose to be for his refrigerator not dishwasher.; schdld next appmnt for 12/8 THU !
We serviced a
JENN AIR RANGE
Model JES9860BAB
Near Rochester, NY 14618
Ray Benedetto
Job Details: 11/30/2022
"Buttons not responding on control panel. Found ribbon cable coming apart. Needs console to fix, ordering for repair.; ordrng 1 WPW10206085 (Control Panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Henrietta, NY 14467
Josh Henchen
Job Details: 11/30/2022
"Customer stated unit didnt wash dishes properly. Checked and found F7E1,F10E2. Ran diagnostic mode, Pump/Motor not working to spin spray arms. Unit needs new pump/Motor W11416362. Customer would like time to consider options.; rqstng P&A on 1 W11416362 (Pump/Motor), dspstn on spec-tagged invntry: 1 W11537778 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Penfield, NY 14526
Andres V
Job Details: 11/30/2022
Customer stated unit was making a squealing sound. I diagnosed unit but could not get it to duplicate noise. Customer did have a recording of it but it was still difficult to identify where it was coming from. I ran several high spin speed cycles without any noise which makes me believe that it is not the gearcase also their was no oil residue or anything which is usually a good indication gearcase is bad. I did replace the slider to see if that would make a difference for the customer. I'm going to have customer run a load and see if noise is still there. If they do call back I will replace the gearcase.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Webster, NY 14580
Andres V
Job Details: 11/30/2022
"Door strike is broken preventing door from closing, also customer stated she never got the insulation with the unit. ; ordrng 1 W11545309 (Door strike) and 1 W11579564 (Insulation)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near East Syracuse, NY 13057
Chuck G
Job Details: 11/30/2022
Unit not starting a cycle. F5E1-lid switch fault. Replaced control and lid lock. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Started unit with 6 quarters successfully. Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Webster, NY 14580
Andres V
Job Details: 11/30/2022
Customer stated that ice maker seems to be overflowing causing water to go into the ice maker Bin and also valve is making a loud noise when in use. I diagnosed unit checked the fascia heater also ran a harvest cycle and fill cycle on ice maker I didn't see it over flow this time but seems that it does every so often. Ice maker mold does not appear to be cracked. Ordering new valve and ice maker. ; ordrng 1 W11579560 (Ice maker) and 1 W11482383 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pittsford, NY 14534
Josh Henchen
Job Details: 11/30/2022
"Handed crisper drawer to customer, she said she would put it in. Checks good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2022
Found hot water hose leaking and unit not level. Leveled unit and replaced hot water hose ili; used 1 091712010876 (Hose) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Rochester, NY 14618
Ray Benedetto
Job Details: 11/30/2022
Unit had ice buildup on bottom of freezer. Thawed out ice sheet and cleaned drain hose. Removed obstruction from drain pipe and verified water drain ped at correct pace.
We serviced a
MAYTAG WASHER
Model MHW4200BW0
Near Rochester, NY 14624
Josh Henchen
Job Details: 11/30/2022
"Customer stated door wouldnt unlock after flood in basement. Checked and found F6E1,F1E2,F5E3,F8E1. Washer failed to run diagnostic cycle past C03. Would need new MCU and Door latch. Customer wants to purchase a new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Caledonia, NY 14423
Josh Henchen
Job Details: 11/30/2022
"Customer stated freezer door not sealing properly. Checked and found misformed seal, used a hair dryer to get seal to form to cabinet. If problem persists order new seal W10443316. Refrigerator checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW00
Near Rochester, NY 14618
Ray Benedetto
Job Details: 11/30/2022
Unit makes loud grinding sound during spin cycle. Bad bearing on machine. Will need inner basket (NLA) and outer Tub to fix. Customer not going forward with repair.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2022
"Unit would not spin or agitate due to a failed motor capacitor. Replaced capacitor, calibrated, and tested machine. Tests ok.; used 1 W11428524 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS
Near Geneseo, NY 14454
Josh Henchen
Job Details: 11/30/2022
"Customer stated not washing dishes correctly. Checked and found F6E4, Ran diagnostic cycle, all functions as expected. Dishwasher checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Rochester, NY 14612
Dave L
Job Details: 11/30/2022
Replaced shorted freezer led module. Tested ok; used 1 W11601310 (MODULE) from stock
We serviced a
MAYTAG WASHER
Model mvwc415ew1
Near Rochester, NY 14618
Ray Benedetto
Job Details: 11/30/2022
"Unit will not start. Ohm reading on capacitor increases, component good. Unplugged unit and plugged back in and unit started Makes loud noise during spin cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rochester, NY 14621
James
Job Details: 11/30/2022
"Replaced compressor and tested. Unit began cooling, verified frost pattern. Customer is to monitor for 24 hours. ; dspstn on spec-tagged invntry: 4 W11504415 COUPLER BR 8.5X8 2 W11504431 COUPLER BR 7.5X5 , 1 W11506638 STUB EXT 8 , and 1 W10898074 SEALANT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rochester, NY 14610
Ray Benedetto
Job Details: 11/30/2022
Replaced wire harness and crisper drawer. Drawer slides in and out properly. All operations normal. Freezer fan rotating. ; dspstn on spec-tagged invntry: 1 W11545823 HARNS- WIRE
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Fairport, NY 14450
Ray Benedetto
Job Details: 11/30/2022
Unit stopped draining in middle of cycle with loud buzzing noise. Long drain code in memory. Could not enter diagnostic mode and during diagnosis control panel completely died. Needs control board and drain pump to repair.; rqstng P&A on 1 W11124765 (Control Board) and 1 WPW10661045 (Drain Pump)
We serviced a
AMANA WASHER
Model NTW4600YQ1
Near Rochester, NY 14621
Andres V
Job Details: 11/30/2022
Customer stated unit was not spinning. I diagnosed unit found machine was not spinning or agitating. I checked underneath unit to make sure belt was still on. I also checked the voltage output from the board did find 120v. I then ohmed out the capacitor and found it to be out of range ordering new capacitor. ; used 1 W11158830 (Capacitor) from stock
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ1
Near Rochester, NY 14605
Andres V
Job Details: 11/30/2022
I replaced the high limit and thermal fuse. Tested unit it now heats properly. I noticed that the lint screen was corroded and damaged. Screen needs replacing.; ordrng 1 W10120998 (Lint screen)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Canandaigua, NY 14424
Jeremy
Job Details: 11/29/2022
"Unit is excessively noisy during spin. Found noise is due to faulty bearing. Ordering gearcase, slider and wash plate.; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (SLIDER) and 1 W10902814 (WASH PLATE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Central Square, NY 13036
Chuck G
Job Details: 11/29/2022
"Customer stated that unit is frosting up on the top shelf in freezer. After inspecting unit i found that the top freezer rack was cockeyed causing the left left side of freezer door not to close all the way. I removed top rack , bottom bin and door to inspect rails, rails tested good. I removed all frost from freezer and bins, i reassembled. I texted by opening and closing door several times and the door closes as intended. Unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Webster, NY 14580
James
Job Details: 11/29/2022
"Ff not cooling properly frost buildup on evaporator. Door gaskets torn. Ff fan not turning on in diagnostics. Need fan, gaskets, drain and silicone. ; rqstng P&A on 2 W10846057 (Gasket)s, ordrng 1 W11087438 (Fan harness) and 1 W11084807 (Drain tube), rqstng P&A on 1 W10841140 (Silicone)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14605
Dave L
Job Details: 11/29/2022
Installed ice maker that was broken at the harness. Bail arm is missing. Ordering bail arm; ordrng 1 WPW10474785 (Bail arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Rochester, NY 14607
Dave L
Job Details: 11/29/2022
Found clogged defrost drain causing air return blockage. Cleared air returns and drain line.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Rochester, NY 14621
Dave L
Job Details: 11/29/2022
Replaced timer that was not advancing. Ran unit to verify movement of timer. Tests ok.
We serviced a
KITCHENAID OVEN
Model KEMS308SBL00
Near Pittsford, NY 14534
Andres V
Job Details: 11/29/2022
I replaced the main board on unit and tested it on a bake cycle. I had smoked coming from the interior left side light. Their seems to be some residue on the light causing it to burn. Also the right side light is out and needs replacing. ; ordrng 2 WP4448972 (Oven light assembly)s
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Pittsford, NY 14534
Andres V
Job Details: 11/29/2022
Customer stated unit was not draining. I diagnosed unit found filter was clogged. Used vaccum to clear out water I then took out filter and found a piece of clothing clogging it. Put filter back in and tested unit. Unit now drains and is working properly.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pittsford, NY 14534
Andres V
Job Details: 11/29/2022
"I replaced the gearcase, basket and wash plate. I ran calibration cycle and also a diagnostic cycle. Unit ran through cycle successfully and is now working properly.; dspstn on spec-tagged invntry: 1 W10902814 WASH PLATE and 1 W11454734 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14626
Dave L
Job Details: 11/29/2022
Found drain hose hitting rear of cabinet furring spin causing a noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Farmington, NY 14425
Jeremy
Job Details: 11/29/2022
"Customer stated unit is slow to make ice and water filter is stuck in housing. Also freezer door handle had come off. Reinstalled door handle. Found that water is slow to dispense and icemaker not filling with enough water due to filter needing to be replaced. Removed filter to correct slow fill problem. Found that wire shelving is torn at the bottom of freezer door, no broken wires found. Icemaker tests good in diagnostics. Customer to monitor, if problem persists replace icemaker W10873791.; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS4
Near Oswego, NY 13126
Chuck G
Job Details: 11/29/2022
Replaced outer door. Unit tested good