Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Replaced element. Note element obtained from a damaged tub received from whirlpool intended for another job. Customer advised and customer ok with moving forward with repair. This part is covered with standard 1 year warranty. Customer to be refunded $30 for part.I Cleaned up bacteria build up off internal parts of sump. Tested unit via diagnostics. Unit tested good.Verbal signature acknowledged.
Near Webster, NY 14580
Evan
Job Details: 08/04/2020
DRYER WHIRLPOOL MED6000XG0 Customer stated unit was not heating. Upon inspection discovered that heating coil tested open. Coil will need to be replaced. Ordering heating coil. Quoted J13 for labor ; ordrng 1 WP8544771 (HEATER )
Near Penfield, NY 14526
Dave
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW1 "Replaced harness, agitator,rotor , stator , clutch . Calibrated unit and ran auto diagnostics multiple times . Unit tested good ."
Near Rochester, NY 14625
Dave
Job Details: 08/04/2020
REFRIGERATOR GE GNS23GSHBFSS Replaced water valve to the refrigerator and the valve on the refrigerator. Tested unit .tested good .; dspstn on spec-tagged invntry: 1 WP43783923 NON-SELF VALVE
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
RANGE KITCHENAID KFEG500ESS3 "Main wire harness to unit was burned . Ordering harness . Customer will pick up new cord . ; ordrng 1 W11188432 (harns-wire), dspstn on spec-tagged invntry: 1 WPPT520 CORD 4' 50A 3W and 1 WPW10245259 BLOCK"
Near Fairport, NY 14450
Dave
Job Details: 08/04/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 "Ice in the ice tray turns into a solid piece just on the bottom of the ice bin not the top . Checked freezer temps freezer is -8 and 35 in fresh food section .fresh food is set to 33 changed to recommend . Called techline SR 7728295848 . Techline said to replace separator and door motor . After looking found fill tube water was curling around the tube when it came out causing it to spray on the wall sometimes. Made some adjustments to fill tube . Water is now flowing down as expected if problem persists order ice door separator W11048097 , ice door motor W11189145 and water valve inside the cabinet W11194380; rqstng P&A on 1 W11048097 (door-ice) and 1 W11189145 (door-ice) and 1 W11194380 (valve)"
Near Hilton, NY 14468
David
Job Details: 08/04/2020
MICROWAVE KITCHENAID KMHS120ESS6 "Unit is not heating due to an open magnetron. Ordering magnetron and controls ; ordrng 1 W10818686 (Magnetron) and 1 W11182110 (Control) and 1 W10891019 (Touch pad), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Fairport, NY 14450
Tanner
Job Details: 08/04/2020
DRYER MAYTAG MED5630HW1 Customer canceled appointment.
Near Rochester, NY 14616
David
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW1 Customer stating that the unit gets sticking in the spin cycle. Unit testing good in diagnostics. Ran a slinncycleAfter calibration. The spin and lid lock lights were shutting off and coming back on by themselves. Documented with Techline. Quoted for control. Sr7728471041 customer denied repair. Control is W11116590 if they change their mind
Near Rochester, NY 14626
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Q1 n. Q2 n. Q3 n. Unit not making ice. Found ice stuck in between icemaker and bail arm. Removed ice and unit cycled properly. If problem persists replace icemaker
Near Rochester, NY 14610
Tanner
Job Details: 08/04/2020
DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced ACU. Ran unit on normal dry setting with auto dry. Cycled completed in 7 minutes with no garments. Ran unit on timed dry for 20 minutes on high heat. Error did not present itself. Found service pointer concerning this issue. Service pointer advises open inlet thermistor will cause issue. Tested replacement inlet thermistor and thermistor tested open. Replacement thermistor defective. Stock thermistor still reading valid. return with new console W11314471 and inlet thermistor W11396709 per service pointer ; ordrng 1 W11314471 and 1 W11396709
Near Penfield, NY 14526
Tanner
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Complaint of leaking water. Customer showed picture of leak in front of machine. Filled unit with water to see if standing water would defeat gasket. As water level reached door level water started to drip out front of door. Ordering new bellow gasket. Note stacked unit.; ordrng 1 W11314648 (Bellow)
Near Honeoye Falls, NY 14472
Tanner
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Replaced switch. Tested unit and unit dispenses. Ice was coming out crushed only. Removed ice bucket and removed frost/ice build up in ice chute. Retested unit and unit tested good.Verbal signature acknowledged
Near Brighton, NY 14610
James
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBFO42FSX00 Parts are incorrect. Rails are about 2 inches longer than original and won't allow door to close. Reordering parts; ordrng 2 WP2320616 (slide)s
Near East Rochester, NY 14445
James
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)
Near Rochester, NY 14616
Evan
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7300DW1 Customer is stating that unit is leaking from door and is shutting off before cycle is finished. Spoke with customer about issue she is experiencing. Discovered that unit itself is functioning as it should. Customer is stating that while using steam refresh setting unit will leak. Discovered that customer is not steaming large enough load causing issue. Steam valve is continually running and spraying door and eventually dripping onto floor. Explained to customer that Bulky/Sheets setting will run steam valve for a longer period of time than needed. Advised customer to use causal setting for Better results. Also spoke with customer about cycle selection. Explained that certain cycles operate off of the moisture sensor. If items are not passing sensor consistently this will cause time to change. Explained to customer timed dry setting does not operate off sensor and will yield best results.
Near Rochester, NY 14623
Tanner
Job Details: 08/04/2020
DRYER WHIRLPOOL WGD4616FW1 Q1 no Q2 no Q3 no Inspected timer knob. Cap was a little off of stem however the movement of the stem is standard. Timer knob wiggles more than customers previous model. Explained this model the timer is not fasted to the console in the same manner and has more wiggle.
Near Rochester, NY 14618
Evan
Job Details: 08/04/2020
WASHER WHIRLPOOL WHD5090GW0 Customer stated that units lower lint screen needs to be replaced. Customer also would like lint screen area vacuumed prior to replacement. Ordering lower screen ; ordrng 1 W11382898 (FILTER )
Near Walworth, NY 14568
Dave
Job Details: 08/04/2020
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Unit is running . Compressor is running and has frost pattern . Customer is finding the unit getting down to temp but then will climb after a while . Found drain tube was not connected to drain pan . Reinstalled and zip tied drain tube . Defrost timer is working . Unit needs thermostat 5304513033; ordrng 1 5304513033 (Cold Control)
Near Rochester, NY 14606
David
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Unit has an intermittent defrost issue. Defrost thermistor testing good in diagnostics. Control energizing heater. Ordering control, harnesses, thermistor , and UI. Door has a dent. Ordering door ; ordrng 1 W11265217 (Control) and 1 W11396386 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11214887 (UI) and 1 W11218400 (Harness), rqstng P&A on 1 LW10913113 (Door)"
Near Rochester, NY 14615
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL MRT118FFFE04 Q1 n. Q2 n. Q3 n. Door moves so stop grinds against hinge. Need stop and pin. ; ordrng 1 W11026307 (hinge-pin) and 1 W11402852 (STOP)
Near Rochester, NY 14624
James
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door gasket deformed after last visit and is allowing air infiltration. Door is warped and not contacting cabinet square. Need door. ; ordrng 1 LW10599404 (dor-fip)
Near Rochester, NY 14623
Steve
Job Details: 08/04/2020
WASHER WHIRLPOOL MVWC416F0 Found pulley on motor broken. Ordering motor. Motor covered under part warranty. ; ordrng 1 W10832724 (drive motor)
Near Rochester, NY 14620
Evan
Job Details: 08/04/2020
DISHWASHER KITCHENAID KUDS35FXSS5 "Customer stating that unit is leaking water while draining. Upon inspection discovered that drain loop extension has large hole in hose causing issue. Ordering extension; ordrng 1 8269144A (DRAIN HOSE EXT ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14609
Evan
Job Details: 08/04/2020
RANGE GE JGB760SEF2SS Customer stating they had RGE out for possible leak. Discovered that unit was leaking. Tested unit and discovered that leak is coming from regulator. Regulator will need to be replaced. Ordering regulator. Quoted $106.75 for labor ; ordrng 1 WB21X21506 (VALVE ASSEMBLY )
Near Rochester, NY 14626
James
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Icemaker not working after repair. Tested icemaker in diagnostics and motor not rotating. Checked connections. 118v to icemaker new icemaker defective. Called tech line for smoke in ff liner. Ref 7728452726; ordrng 1 W11294907 (icemaker)
Near Scottsville, NY 14546
James
Job Details: 07/31/2020
MICROWAVE MAYTAG MMV1174FZ3 "Q1 n. Q2 n. Q3 n. Unit blew bulb and not powering on after bulb was replaced. Installed bulb and light socket. Unit still not functioning. Old socket shorted against microwave cabinet and took out control board. Need control. ; ordrng 1 W11110847 (cntrl-elec), dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 SOCKET"
Near Webster, NY 14580
Tanner
Job Details: 07/31/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of no fill.No stored errors. Drain pump will run at start of wash cycle and even diagnostics when testing valves. Pressure hose is intact. 5 DCV to pressure switch.Called techline to advise.SR7728453010 advised to replace ACU. Relay on board is stuck on causing drain pump to run all the time. Ordering new drain pump due to drain pump noise during operation. Issue causing drain pump to run beyond intended timeframes. Note stacked unit.; ordrng 1 W11322879 (ACU) and 1 W11319789 (Drain pump)
Near Rochester, NY 14611
David
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s
Near Rochester, NY 14625
David
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 The freezer compartment was not defrosting again defrosted coil and documented with Techline ordering high-voltage control. Selling customer control at cost due to ATEC warranty. ; ordrng 1 WPW10675033 (HV control)
Near Rochester, NY 14621
James
Job Details: 07/31/2020
DRYER AMANA NED4655EW1 Q1 n. Q2 n. Q3 n. Dryer not heating. Found tco blown. Replaced tco and verified unit is heating. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near North Chili, NY 14514
James
Job Details: 07/31/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced float switch and tested. Unit started wash cycle successfully
Near Rochester, NY 14624
James
Job Details: 07/31/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer door gasket loose. Complaint of food freezing in fresh food section. Reinstalled door gasket and tested. Door is sealing properly. Customer is to monitor if problem persists replace LW10680728
Near Henrietta, NY 14467
Evan
Job Details: 07/31/2020
WASHER WHIRLPOOL MVWB835DW4 Dispenser is filling fabric softener cup when it should be actuating detergent cup. When testing unit in diagnostic unit tests good. Ordering water valve and dispenser housing. ; ordrng 1 W11165546 (WATER VALV E) and 1 W11172234 (DISPENSER )
Near Rochester, NY 14610
Tanner
Job Details: 07/31/2020
VAN FORD TRANSIT CONNECT Dropped off van
Near Canandaigua, NY 14424
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer door . Will pop open closing . Ordering both left and right rails . Customer showed me video of door popping open after it closes .; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near Irondequoit, NY 14617
Tanner
Job Details: 07/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 no Q2 no Q3 no Replaced spray arm, dispenser, vent and vent gasket. Tested unit via normal wash cycle. Ran unit for several minutes. No leaks occurred. Customer will continue to monitor.Verbal signature acknowledged."
Near Rochester, NY 14623
Tanner
Job Details: 07/31/2020
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Unable to uninstall machine to make repair. Left part with customer. Customer will uninstall unit for return visit.; schdld next appmnt for 8/10 MON !
Near Rochester, NY 14620
Evan
Job Details: 07/31/2020
DISHWASHER GE GDF620HSJ2SS Replacing user interface due to keypad not responding to commands. Replaced key pad and tested unit. Unit tested good
Near Henrietta, NY 14623
Steve
Job Details: 07/31/2020
WASHER MAYTAG MVWB450WQ2 Replaced bearing for loud operation. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Pittsford, NY 14534
Evan
Job Details: 07/31/2020
DRYER MAYTAG MED6630HW1 Console is acting very erratic will not respond to commands. Cannot get unit into diagnostic mode. Console will need to be replaced ; ordrng 1 W11397843 (CONSOLE (WHITE) )
Near Rochester, NY 14618
Steve
Job Details: 07/31/2020
DISHWASHER MAYTAG MDB7749AWB1 Replaced ui for start and cancel not working on ui. The dishwasher tests good
Near Rochester, NY 14618
Steve
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Replaced main control as per manufacturer instructions for warm temps in fresh food section
Near Webster, NY 14580
Steve
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced water valve for shorted valve on the ice side. The valve tested good
Near Pittsford, NY 14534
Dave
Job Details: 07/31/2020
REFRIGERATOR GE CYE23TSDCSS Fresh food section over freezing . Tested thermistors in diagnostics.Unit has error codes for fresh food evap . Called G.E. techline 04232636 . Techline suggested replaced main control and fresh food evap . User interface button is broken customer . Customer will think about repair ; rqstng P&A on 1 WR60X26866 (fan dc ff evap) and 1 WR55X30806 (Main control) and 1 WR17X27132 (display asm ss)
Near Rochester, NY 14621
Tanner
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 "Q1 no Q2 no Q3 no Complaint of no cool. Plugged in unit and unit did not start up for several minutes. Removed start device and confirmed 120 VAC to start device. Plugged device in and compressor did start after a few minutes. Checked resistance of motor windings and measured no resistance from lower right to top, 31 ohms from lower left to top and 12 ohms between left and right. Compressor needs to be replaced. While compressor was running observed frost pattern fill entire evaporator. Evap fan never spun. Measured 120VAC from control to connect to evap fan. Needs evaporator fan.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10464673 (Evap fan) and 1 W10913906 (Process tubes) and 1 WPW1143759 (Dye dryer) and 1 876765 (Copper tubes)"
Near Rochester, NY 14626
David
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced the evaporator and compressorDue to poor cooling. Unit tested good
Near Irondequoit, NY 14617
David
Job Details: 07/31/2020
WASHER WHIRLPOOL WTW500DW Q1 no q2 no q3 no Re attached front right hand leg. Calibrated unit. VerbalSignature
Near Penfield, NY 14526
Steve
Job Details: 07/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced compressor for not starting and not cooling. The refigerator tests good
Near Rochester, NY 14605
James
Job Details: 07/31/2020
DRYER WHIRLPOOL WED7500GC0 Q1 n. Q2 n. Q3 n. Door won't close. Replaced catch and adjusted striker. Unit functions properly.
Near Hamlin, NY 14464
Tanner
Job Details: 07/31/2020
DISHWASHER MAYTAG MDB8989SHZ0 Q1 no Q2 no Q3 no Replaced control board. Started wash cycle and wash motor did turn on. Unit tested good. Verbal signature acknowledged.
Near Irondequoit, NY 14617
David
Job Details: 07/31/2020
RANGE WHIRLPOOL WFG550S0HV1 "Front of door is falling off and allowing heat from the oven to pass through front of oven door will need toBe replaced. Req. auth for front panel; rqstng P&A on 1 W11247684 (Door), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"
Near Canandaigua, NY 14424
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board . Ohm out thermistors were with range of temperatures in fresh food and freezer . 29 in fresh food . Unit has good frost pattern . Checked all gaskets and made sure they were sealing tight . Damper is opening and closing as it should .. Customer will monitor. Need to call techline if problem persists
Near Rochester, NY 14606
James
Job Details: 07/31/2020
REFRIGERATOR GE FFHT1814TWO Unit short cycles. Thermostat has a dead spot and intermittently turns compressor on and off within a few seconds. Need control box; rqstng P&A on 1 5304507171 (control box)
Near Pittsford, NY 14534
Evan
Job Details: 07/31/2020
DRYER MAYTAG MGD6630HW0 Customer stating unit is producing same rattling hose as before. Discovered that bracket for heater and motor bracket are both loose causing rattling. Tightened screws for brackets and ran unit. Unit was still slightly rattling. Adjusted brackets and ran unit again. Unit is producing much less noise now. Unit tested good. Customer called manufacturer while tech was in home and received a P&L authorization. Updated Authorization code is listed below Updated Authorization code MRLOQ00APL1
Near Rochester, NY 14611
David
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s
Near Rochester, NY 14621
James
Job Details: 07/31/2020
RANGE WHIRLPOOL WFG505M0BW2 Replaced all burner tubes and tested. Unit functions properly.
Near Fairport, NY 14450
Dave
Job Details: 07/31/2020
OVEN KITCHENAID KEBS277SSS0 Replaced broiler element for being open . Tested unit up to 350 . Tested good .
Near Fairport, NY 14450
Evan
Job Details: 07/31/2020
WASHER MAYTAG MVWB855DW1 Customer stated that unit will not respond to commands. Upon inspection checked for error codes. Unit displaying code f6e2 for UI and ACU failing to communicate. Console will need to be replaced. Quoted customer to replaced console. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Rochester, NY 14618
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Checked temperatures in freezer was -3 set for -5 . Temps are good . Fresh food is set to 38 Was 39 . Unit tested good . Customer instruct on unit .
Near Penfield, NY 14526
Evan
Job Details: 07/31/2020
WASHER WHIRLPOOL GHW9400PW2 Customer stating that unit is producing squealing noise while in spin. Upon inspection discovered that noise is coming from rear tub bearing. Rear tub with bearing is only sold as one piece. Quoted customer for repair....W10772618 (Outer Tub) $275.00WP8181673 (Tub Gasket) $20.00S&H $ 50.00Labor $269.75(+ Tax) Customer is going to consider repair and contact office if they would like to proceed. Collecting service call fee
Near Rochester, NY 14618
Dave
Job Details: 07/31/2020
REFRIGERATOR AMANA AFD2535DEQ Freezer has defrost problem. Evap fan working . Heater works so bi metal is good .needs jazz board . . Replaced board and defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14618
Dave
Job Details: 07/31/2020
REFRIGERATOR WHIRLPOOL WRF540CWBW00 Switch inside ice maker is not turning it off when it’s full and bail arm keeps falling out . Fill tube was frozen defrosted fill tube and Replaced ice maker . Cycled ice maker . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Penfield, NY 14526
Evan
Job Details: 07/31/2020
WASHER MAYTAG MHW5630HW0 Customer stating unit was producing noise that they have never heard unit make before. Checked for error codes. No codes present. Ran diagnostic cycle. Could hear a clicking sounds coming from rear of unit. Discovered that right rear shock absorber was not fully clicked into place on tub. Reattached shock and ran unit on high spin. Could not replicate issue after doing so. Customer to run load and report back if noise persists
Near Geneseo, NY 14454
Dave
Job Details: 07/31/2020
WASHER MAYTAG MVW6230HW0 F0E2 over suds error code called techline SR 7728458373 . Customer is using seventh generation soap . Techline said that they need to use a very small amount if they do use that soap as it will cause the suds . Ran diagnostics tests unit tested good. Calibrated unit . Running clean wash cycle .
Near Rochester, NY 14625
Evan
Job Details: 07/31/2020
DRYER KENMORE 110.6991299 Replacing motor and blower due motor overheating while unit is running. Replaced both parts. Tested unit. Unit tested good
Near Rochester, NY 14620
Evan
Job Details: 07/29/2020
WASHER KENMORE 11020702990 Customer stated that unit would not agitate. Discovered that dog agit teeth are stripped causing issue. Replaced dog agits and tested unit. Tested unit. Unit now agitating as it should. Unit tested good; dspstn on spec-tagged invntry: 1 80040 DOG 4PK
Near Hilton, NY 14468
David
Job Details: 07/29/2020
DRYER WHIRLPOOL MED6630HC0 ReplacedMotor and blower due to noise. Found that the receptacle is wired incorrectly causing 240 volts to go to the motor. The receptacle will have to be repaired before use.
Near Irondequoit, NY 14617
Steve
Job Details: 07/29/2020
REFRIGERATOR MAYTAG MFF2258VEM8 Replaced evaporator fan motor for dead motor and not cooling in fresh food section. The refigerator tests good
Near Rochester, NY 14620
Tanner
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Q1 no Q2 no Q3 no Complaint of humidity control lever being broken during installation. Inspected and slide for lower left drawer is broken. Replaced slide. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14611
Evan
Job Details: 07/29/2020
WASHER MAYTAG MVWC300XW1 "Customer stating unit will not spin. Upon inspection discovered basket speed fault error code. Ran tachometer verification test to observe speed sensor. Discovered speed sensor is failing causing issue. Replaced actuator. Tested unit. Unit now spinning as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING , used 1 WPW10006355 (ACTUATOR) from stock"
Near Irondequoit, NY 14622
Steve
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced fresh food section light for flickering and freezer light for shorted light. The refigerator tests good
Near Rochester, NY 14616
Evan
Job Details: 07/29/2020
RANGE WHIRLPOOL WFG515S0JS0 Customer stating that right front burner is not lighting correctly. Discovered that ignitor was causing issue. Replaced burner head with ignitor. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
Near Irondequoit, NY 14617
Tanner
Job Details: 07/29/2020
DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of unit not drying in sensor dry. Complaint of unit tripping breaker on timed dry. Ran unit in timed dry on high heat and unit heats. Ran for several minutes on timed dry and breaker did not trip. As unit runs heat is cycling on and off. Vent tested unit and unit tested poorly. Poor venting will cause poor dryer performance. Advised customer service venting; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 WP3392519 FUSE-THERMAL
Near Webster, NY 14580
Tanner
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Q1 no Q2 no Q3 no Complaint of icemaker making too much ice. Inspected bale arm and bale arm had fallen out of place. Reinstalled bale arm and steamed ice out of cabinet. Verbal signature acknowledged
Near Irondequoit, NY 14609
Evan
Job Details: 07/29/2020
WASHER MAYTAG MVWB835DW0 Replacing console due to original console failing to respond to commands. Replaced console and tested unit. Unit now operating as it should. Unit tested good
Near Rochester, NY 14612
David
Job Details: 07/29/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Customer canceled did not give aReason
Near Rochester, NY 14619
Tanner
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no operation. Measured 124VAC to control board. The control board was loose in inner door when pulling off front panel. Connection to UI is barely on control board. Ordering new control and UI; ordrng 1 W11116422 (UI) and 1 W11305308 (Control)
Near Rochester, NY 14606
James
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Q1 n. Q2 n. Q3 n. Complaint that water dispenser not working after filter was replaced inspected water filter housing and tested dispenser and unit is functioning properly. Advised customer to flush water through dispenser after filter is replaced. If problem persists replace water valve
Near Rochester, NY 14612
David
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02P Unit has lost charge since last repair. Freezer is running 20° too warm. Ordering freezer evaporator unable to locate any dye anywhere. ; ordrng 1 WPW10608485 (Evap)
Near Rochester, NY 14616
David
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced pantry control and freezer LED due to dispenser issues and no lights unit tested good after installation customer to monitor; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Rochester, NY 14612
David
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW5105HC0 Lid lock and bezel are broken. Ordering bezel to holdNew latch in place ; ordrng 1 W11215091 (Bezel)
Near Victor, NY 14564
Dave
Job Details: 07/29/2020
RANGE WHIRLPOOL KSGG700ESS Replaced convention fan assembly. Tested unit in diagnostics. Unit tested good .
Near Penfield, NY 14526
Evan
Job Details: 07/29/2020
DRYER MAYTAG MGDC400VW0 Customer stating that interior light is flickering on and off and unit will continue to run with door open. Discovered door switch is failing causing issue. Replaced door switch. Ran test cycle. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 07/29/2020
WASHER FRIGIDAIRE FFFS5115PW0 Customer stating unit is very loud while in spin. Upon inspection discovered bearing inside rear outer tub is causing issue. Bearing is failing. Quoted customer to replaced outer tub with bearing. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Canandaigua, NY 14424
Dave
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called techline Sr 7728434421 .techline said to replace main control board W11212392; ordrng 1 W11212392 (cntrl-elec)
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Q1 n. Q2 n q3 n. Unit not cooling due to frozen fresh food evap. Tested sensors and fans in diagnostics. Tested thermistor:1180k ohms at 30 degrees. Spec is 7964 at 36Called tech line SR 7728434935W11092686 eTest 7 02Replaced thermistor on fresh food evaporator. Put defrost mode to timed. One year warranty on thermistor S16360 for labor ; used 1 W11033168 (HARNESS) from stock
Near Brockport, NY 14420
James
Job Details: 07/29/2020
WASHER MAYTAG MVWB865GW0 Complaint of not draining. Tested spin and drain in diagnostics. Removed hose off drain pump and found no obstructions. Unit functions properly.
Near Pittsford, NY 14534
Evan
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDFE204ESS1 Customer stating unit is not cleaning and is leaking from corner. Upon inspection checked for error codes. No codes present. Ran diagnostic cycle with clear plastic door on front. Discovered that feed tube and spray arm are both cracked causing issue. Ordering spray arm feedtube and manifold assembly ; ordrng 1 WPW10340542 (MANIFOLD ) and 1 WPW10340745 (FEED TUBE ) and 1 WPW10448645 (UPPER SPRAY ARM )
Near Victor, NY 14564
Dave
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW5000DW1 Found debris in drain pump that was blocking it . Removed debris. Tested unit in diagnostics and calibrated unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Pittsford, NY 14534
Dave
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDFE104DSS2 Found screw to the cabinet had fallen off and underneath the float causing unit not to fill with water . Reinstalled screw and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10648041 VALVE
Near Penfield, NY 14526
Steve
Job Details: 07/29/2020
WINE COOLER JENN AIR JUD278DBCX00 Sr# 7728435441 found unit is low charge. Added refrigerant. The wine cooler is cooling. Customer is going to monitor.
Near Rochester, NY 14625
Steve
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL GI65DRXXY00 Found layer of ice all along bottom of freezer door. Repositioned the gears on left rail and removed and repositioned upper rack to to not closing properly. Added permagum behind bottom of door to push gasket out.
Near Rochester, NY 14616
James
Job Details: 07/29/2020
WASHER WHIRLPOOL WFW75HEFW0 Replaced pump for intermittent drain operation. Tested diagnostics cycle successfully and verified drain hose was clear. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Penfield, NY 14526
Tanner
Job Details: 07/29/2020
DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of no fill. Unit had never successfully filled. Started wash cycle. Unit went through initial drain then started to fill. Wash cycle proceeded as usual. Cancelled cycle. Started service diagnostics cycle. Cycle completed. Subsequent wash cycles drain noise still recurs. Opened sump and found no debris. Noise is coming from wash pump. Called techline to verify if wash motor running prior to fill is correct. SR7728438589- advised to change main control and if noise persists then this logic of wash pump before fill is normal. If new control fixes logic then unit was in need of repair.; ordrng 1 W11348053 (Control)
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
WASHER WHIRLPOOL MVWX655DW0 "Q1 n. Q2 n. Q3 n. Agitator spins freely. Replaced hub and found splines start to wear on wash plate. Need wash plate. Not charging for hub due to misdiagnosis. Paid in full ; ordrng 1 W10902814 (washplate), used 1 W10528947 (HUB) from stock"
Near Fairport, NY 14450
Dave
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Ice maker is working . Wasn’t dispensing found ice was jammed . Removed jammed ice tested unit. tested good
Near Spencerport, NY 14559
James
Job Details: 07/29/2020
WASHER MAYTAG MVWB980BG0 Q1 n. Q2 n q3 n. Unit gives ul error and leaks. Bearing and seal have failed. Need bearing kit; ordrng 1 W10435302 (bearing)
Near Churchville, NY 14428
Evan
Job Details: 07/29/2020
DRYER GE DCVH680EJ1WW Replacing slides & rear drum bearing due to unit squealing while in use. Replaced all parts and greased bearing. Ran unit for customer. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH
Near West Henrietta, NY 14586
Dave
Job Details: 07/29/2020
WASHER GE GTW330ASK1WW Replaced washer belt for being stretched .tested unit. Tested good .