Service History 46 - Appliance Tec

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFZ02

Near Livonia, NY 14487

Jeremy

Job Details: 12/01/2022

Food is freezing in crisper drawers and freezer is warmer than expected. Used sealer to restrict airflow to fresh food and keep more cold air in the freezer. Customer to monitor

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Rochester, NY 14613

Andres

Job Details: 12/01/2022

I replaced the drain pump on unit. Tested it on diagnostic cycle and watched for leaks. Did not see any unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Irondequoit, NY 14617

Andres

Job Details: 12/01/2022

"Customer stated unit was not washing dishes and pod was whole at the end of cycle. Diagnosed unit and found motor to be faulty. Had new sump and pump with me. I replaced it then tested unit, unit now washes properly.; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Rochester, NY 14621

Andres

Job Details: 12/01/2022

Handle was coming off because clips were broken I Installed new handle on unit.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Spencerport, NY 14559

Dave L

Job Details: 12/01/2022

Replaced strike. Front panel is bent and console is damaged. Ordering panel and console. ; ordrng 1 W11416371 (Panel) and 1 W11500340 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW

Near Brockport, NY 14420

Dave L

Job Details: 12/01/2022

Found door seals loose. Fastened with adhesive. Tests ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Rochester, NY 14624

Josh Henchen

Job Details: 12/01/2022

Customer stated water isn't coming out of the fridge dispenser. Check and found water getting through valve and hear water filter filling no water being dispensed. Purged water line dispenser starting to dispense water. Refrigerator checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV3

Near Rochester, NY 14624

Josh Henchen

Job Details: 12/01/2022

"Installed new light holder and reattached connector. Tested microwave light, operates as expected. Microwave checks good."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Spencerport, NY 14559

Dave L

Job Details: 12/01/2022

Found rotor making contact with floor drip pan causing a noise. Leveled and raised unit. Tested ok

We serviced a

WHIRLPOOL RANGE

Model Wfe540h0as1

Near Farmington, NY 14425

Jeremy

Job Details: 12/01/2022

"Unit not heating properly. Found broken bake element. Replaced bake element, unit tested good.; dspstn on spec-tagged invntry: 1 WPW10586737 CONTROL"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Syracuse, NY 13209

Chuck

Job Details: 12/01/2022

Replaced heating element. Ran a diagnostic test cycle to confirm that the heater is operating as it should. In the future the unit cant be uninstalled because there is no tolerance between the countertop and unit to pull it out without damaging the floor. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/01/2022

"Unit is making loud grinding noise when door is opened and closed, which is happening during damper operation. Replaced damper and noise eliminated."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Rochester, NY 14621

Andres

Job Details: 12/01/2022

I replaced the front panel and hinges on unit. Door now closes and operates properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Rochester, NY 14617

Dave L

Job Details: 12/01/2022

Found ice maker position error in diagnostics . Ice maker failed harvest test. Replaced ice maker. Customer toMonitor after 24 hours ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Victor, NY 14564

Jeremy

Job Details: 12/01/2022

"Unit not completing cycles due to intermittent drain. Found no obstructions in drain line and drain pump worked in diagnostic cycle. Replaced drain pump for intermittent operation, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/01/2022

"After further investigation, discovered MCU is faulty causing door latch malfunction. Ordering MCU.; ordrng 1 WPW10374126 (MCU)"

We serviced a

KENMORE RANGE

Model 664.95223711

Near Fairport, NY 14450

Ray Benedetto

Job Details: 12/01/2022

Unit had main oven sensor open error. Low cooling fan speed error in memory. Reset fault codes and tested unit. Sensor code was not thrown. Disassembled unit and found dead vermin near rear left burner and removed. Tested and threw low cooling fan code. Checked ohm at component (~75) and verified main board was pushing out 5 DC. Tested bake cycle at 350 and unit functioned properly. Verified all burners had full functionality.

We serviced a

MAYTAG DRYER

Model MGDB750YW3

Near Irondequoit, NY 14609

Andres

Job Details: 12/01/2022

"Customer states unit was making a noise. I diagnosed unit and found it coming from the exhaust vent. I found a piece of paper that was hitting the blower. Took paper out and tested it, unit now works properly."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Rochester, NY 14619

Josh Henchen

Job Details: 12/01/2022

Customer stated dryer not drying properly. Checked and found poor air flow. Recommended cleaning/replacing venting. Dryer is cycling @ temp on low med and high settings. Dryer checks good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 WP3392519 FUSE-THERMAL

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Rochester, NY 14623

Josh Henchen

Job Details: 12/01/2022

"Customer stated washer was stuck on rapid wash cycle only. Checked and found F2E1,F5E1,F7E0. Ran diagnostic cycle, all functions as expected. Recalibrate unit, Ran normal/drain and spin cycles. Washer checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pittsford, NY 14534

Jeremy

Job Details: 12/01/2022

"Unit is filling then errors out with F10E5 for diverter leak. Replaced sump and motor, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Rochester, NY 14612

Dave L

Job Details: 12/01/2022

Unit is not cooling due to a low side leak. Customer was not interested in repairing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Pittsford, NY 14534

Josh Henchen

Job Details: 12/01/2022

Customer stated door not closing properly. Checked and found Mullion not lining up with plate pivot. Ordering door closurex2: WP12028505AP.; ordrng 2 WP12028505AP (Closer)s

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bloomfield, NY 14469

Josh Henchen

Job Details: 12/01/2022

"Customer stated washer was banging and didn't seem to agitate clothing. Checked and found no codes. Ran diagnostic cycle, all functions as expected. Ran regular/drain and spin, all functions as expected. Washer checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Salina, NY 13208

Chuck

Job Details: 12/01/2022

"Replaced belt, shield , cam , motor and gearcase. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good"

We serviced a

AMANA DRYER

Model NGD7200TW

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 12/01/2022

Unit will not run. Checked and found open exhaust thermostat. Ordering thermostat.; ordrng 1 WP35001087 (Thermostat) and 1 Sh15 (Shipping)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Irondequoit, NY 14609

Andres

Job Details: 12/01/2022

Customer stated unit was not filling properly on a heavy duty and towels cycle but unit does fill on any other cycle. Unit did not have any error codes and also all valves were working. Ordering new board and water valve.; ordrng 1 W11419171 (Acu) and 1 W11165546 (Water valve)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rochester, NY 14616

Dave L

Job Details: 12/01/2022

Customer states that UI is intermittently unresponsive and also pauses on its own. Unable to recreate. Ordering latch and Console; rqstng P&A on 1 W11135391 (Console) and 1 W10810403 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS03

Near East Rochester, NY 14445

Ray Benedetto

Job Details: 12/01/2022

"Unit does not water after power outage. Water paddle will energize valve in test mode. User interface will also recognize paddle switches. Tested voltage, valve receiving 120 VAC in test mode, but during regular operation. Will need control board to repair.; ordrng 1 W11380560 (Control Board)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rochester, NY 14625

Andres

Job Details: 12/01/2022

"Sent call to let customer know I was on my way, arrived to home knocked on door but no one answered. Called and left voicemail, waited for 15 min."

We serviced a

WHIRLPOOL WASHER

Model UNREADABLE

Near Hilton, NY 14468

Dave L

Job Details: 12/01/2022

Replaced washer bearing. Tested ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Lima, NY 14485

Jeremy

Job Details: 12/01/2022

Door not on site. Reschedule when door arrives.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00Q

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 12/01/2022

Freezer had excessive frost buildup and door was not closing correctly. Thawed out all frost. Verified fan and heater were working. Readjusted shelves and rails. Door closes properly. Customer will monitor.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV06

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/01/2022

"Customer stated he felt like it was not heating the same as when they got it. Checked and found no codes, heated a cup of water for 2 minutes and started boiling at 1:20. Microwave checks good."

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Clifton Springs, NY 14432

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not start. Found bad motor it hums when trying to start. Ordering motor.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Newark, NY 14513

Doug Balcom

Job Details: 12/01/2022

Customer states top burners won't light and clock resets when you turn on the top burners. Found wire partially disconnected from spark module sending spark to chassis causing clock to reset. Reattached wire. Unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Newark, NY 14513

Doug Balcom

Job Details: 12/01/2022

Customer states unit dispenses water on its own. Found pad dispenser pad. Ordering pad.; ordrng 1 WPW10353848 (Pad)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Spencerport, NY 14559

Dave L

Job Details: 12/01/2022

"Moisture building up in fresh food caused by a crack at the rh fresh food door near the hinge. Ordering door. Gaskets and damper toBe replaced on return visit. ; ordrng 1 W10910852 (Rh ff door), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, NY 14625

Andres

Job Details: 12/01/2022

"Customer stated units lights were all out, also water was not dispensing and freezer temp was not correct. I diagnosed unit found their was water in the deli drawer UI, when I unplugged the board the lights on the side came on, board is corroded and needs replacing. The freezer light was also faulty causing RC lights to go out too. I replaced that light with the light I was sent out with. Unit was not dispensing water because the deli drawer switch was not being activated by drawer. I readjusted drawer now unit is dispensing water. Unit also has frost built up in the back, theirs a service pointer for this that requires a service kit.Sr 7735173326; ordrng 1 W10864519 (Service kit) and 1 W11170612 (Harness) and 1 WPW10769076 (Deli drawer UI) and 1 W11387053 (Freezer drawer), dspstn on spec-tagged invntry: 1 W11601310 MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Rush, NY 14543

Ray Benedetto

Job Details: 12/01/2022

"Replaced water valve and freezer bulb. Water doesn't continuously flow out of ice maker fill tube. Operating normal. Water pressure is weak, suggested customer consult a plumber.; dspstn on spec-tagged invntry: 1 WPW10312696 VALVE- INLT"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Lakeville, NY 14480

Jeremy

Job Details: 12/01/2022

Customer stated unit was not drying and shutting off too soon. Found that water reservoir was full and lower filter and evaporator clogged with lint. Emptied reservoir and cleaned filter and evaporator. Unit operated as expected after. Instructed customer on when to clean filters and empty reservoir.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Penfield, NY 14526

Andres

Job Details: 12/01/2022

"Customer stated unit was not filling with water. I diagnosed unit found water valve was getting voltage. I noticed that their was a cut in the harness, I spliced harness and recconected it then tested it. Unit started filling correctly. Ordering harness but fixed it so they can use it in the mean time. ; ordrng 1 W11130934 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Port Byron, NY 13140

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not fill with water. Ran diagnostic test found F8E1 error code. Long fill. Found bad water inlet valve. Customer will advise if they want to proceed with repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Auburn, NY 13021

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not run. Ran diagnostic test found F5E3 error code. Lid lock fault. Ordering lid lock. ; ordrng 1 W11513248 (Lid lock)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Perry, NY 14530

Josh Henchen

Job Details: 11/30/2022

"Replaced cam,belt, and suspension kit due to loud operation during spin. Tested with no change to noise. Noticed inner tub seems to be out off balance. Ordering inner tub W10554251 and drive block WP389140.; ordrng 1 W10554251 (Basket) and 1 WP389140 (Drive block), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006384 BELT"

We serviced a

KITCHENAID OVEN

Model KEBS109BSS00

Near Victor, NY 14564

Jeremy

Job Details: 11/30/2022

Customer stated unit stopped working after self clean cycle. Found that thermal fuse has blown. Replaced thermal fuse unit tested good.; dspstn on spec-tagged invntry: 1 WP4449751 THRMST- FIX

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Rochester, NY 14604

Andres

Job Details: 11/30/2022

"Customer stated unit was making a clicking noise when trying to start a cycle. I diagnosee unit found error code F5E3 and F5E2 both for lid lock errors. Had new lock with me, I replaced it and tested it. Unit now works properly."

We serviced a

JENN AIR OVEN

Model JJW2827WB00

Near Fairport, NY 14450

Jeremy

Job Details: 11/30/2022

Replaced lower cooling fan for low RPM. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Baldwinsville, NY 13027

Chuck

Job Details: 11/30/2022

"Customer stated that unit will not spin on the towels and whites cycle error code F8E1-long fill. I ran a diagnostic test cycle in which the unit operated as intended. I calibrated unit. I explained to the customer how to load the unit , how much HE detergent to use and cycle selection. Unit tested good If issue persists unit will need a control W11513246"

We serviced a

MAYTAG RANGE

Model MGR6600FZ 3_RB23150

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Customer states that the oven temperature is 25 degrees below set point. Calibrated temperature offset up 25 degrees. Went over use and care with the customer.

We serviced a

JENN AIR RANGE

Model JDS9860AAP

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Oven door wouldnt shut completely. Found bent door liner. Disassembled door and bent liner back. Door shuts properly but the customer would like to have e the liner replaced. Ordering liner. Customer paid in full. ; ordrng 1 WP2402W271-19 (Liner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02M

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Found right hand gasket torn and deli cover cracked. Quoted for both. Customer declined to have us repair.

We serviced a

JENN AIR OVEN

Model JJW3830IL01

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 11/30/2022

Replaced glass in upper oven. Verified piece was secured and opened and closed correctly. Glass piece is loose during operation. Part number ordered different from one in repair list. Ordering W10829001 for repair.; ordrng 1 W10829001 (Inner Glass)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Victor, NY 14564

Jeremy

Job Details: 11/30/2022

"Customer stated unit stopped dispensing ice and water. Also stated unit got too warm while problem occured. Customer unplugged and plugged unit back in and everything began to operate normally. Ran diagnostics to verify all fan operations and lighting checks. Icemaker is making ice. Unit is operating as expected, customer to monitor."

We serviced a

KENMORE DRYER

Model 110.76972502

Near Pittsford, NY 14534

Jeremy

Job Details: 11/30/2022

"Unit making a loud ticking noise when operating. Found idler seized and belt is torn. Used repair kit and replaced, idler, belt, and rollers. Unit tested good.; used 1 4392067 (Repair Kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Rochester, NY 14616

Dave L

Job Details: 11/30/2022

Replaced non responsiveConsole. Tested in diagnostics ok.

We serviced a

WHIRLPOOL WASHER

Model WTW7340XW2

Near Irondequoit, NY 14609

James

Job Details: 11/30/2022

Unit loud in spin cycle due to failed bearing. Replaced bearing kit and tested. Unit functions properly. ; used 1 W10435302 (Bearing) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Rochester, NY 14615

James

Job Details: 11/30/2022

Replaced icemaker and unit cycled on its own. One year warranty on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Rochester, NY 14626

James

Job Details: 11/30/2022

"Replaced control and tested. New control blows fuses. Tested door switches and reinstalled old control. Old control runs but doesn't energize magnetron. Called techline. Wires were backwards on capacitor. New magnetron shorted to ground. Corrected wires, replaced fuse and installed original mag. Unit functions properly. Sr7735162552; used 1 Wpm0805101 (Fuse), and 1 Wpm0805102 (Fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rochester, NY 14609

Andres

Job Details: 11/30/2022

"I Installed crisper for customer, also checked freezer to make sure it wasn't frosting. Freezer looked good no frost build up."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 11/30/2022

"Cold water is continuously dripping into tub and unit will not fill with cold water. Replaced fill valve, unit tested good.; used 1 W11165546 (VALVE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVWH3

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 11/30/2022

Replaced control for heater not turning on. Unit tested good.

We serviced a

MAYTAG DRYER

Model MEDB835DC

Near Mount Morris, NY 14510

Josh Henchen

Job Details: 11/30/2022

Customer stated no heat in dryer. Checked and found heating element had a break in coil. Replaced heating element and thermal cut-off. Dryer tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Penfield, NY 14526

Dave L

Job Details: 11/30/2022

"Replaced control, UI , and inverter due to unit loosing power. Found pinched wire at power supply board that powers dc fans and 3 way valve. Repositioned and verified continuity. Ran test 4 and 5 to verify compressor speed and 3 way valve. Tested ok."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near East Syracuse, NY 13057

Chuck

Job Details: 11/30/2022

"Customer stated that the dryer is making a noise. I verified the issue. After inspecting unit i found debris in the blower wheel house that was causing the noise, i removed the debris. Unit tested good"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Marcellus, NY 13108

Chuck

Job Details: 11/30/2022

"Customer stated that unit will not start a cycle. Error code F5E3-lid unlock fault and F2E1-stuck key. I ran a diagnostic test cycle in which the unit operated normally. Calibrated unit. I then started a normal cycle with a load of laundry while explaining to the customer how the unit works, cycle selection, how much HE detergent to use and how to load the unit. Unit tested good."

We serviced a

JENN AIR BEVERAGE CENTER

Model JUB24FLERS00

Near Canandaigua, NY 14424

Jeremy

Job Details: 11/30/2022

Replaced both evaporator fans and defrost sensor for intermittent noise. Unit tested good. During repair right hand closer on upper wine rack was damaged. Ordering upper wine rack assembly.; ordrng 1 W10802017 (Upper Wine Rack)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Seneca Falls, NY 13148

Doug Balcom

Job Details: 11/30/2022

Installed new control and bulb. Unit will not power up. Fuse is good. Power to control. Interlocks tested good. Filter board tested good. Per techline ordering a new control.; ordrng 1 W11552018 (Control)

We serviced a

KITCHENAID OVEN DOUBLE

Model KODE507ESS02

Near Rochester, NY 14618

Ray Benedetto

Job Details: 11/30/2022

Customer canceled service.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near East Syracuse, NY 13057

Chuck

Job Details: 11/30/2022

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Rochester, NY 14625

Andres

Job Details: 11/30/2022

Customer said he had the appt set up for Thursday and not today. This was also suppose to be for his refrigerator not dishwasher.; schdld next appmnt for 12/8 THU !

We serviced a

JENN AIR RANGE

Model JES9860BAB

Near Rochester, NY 14618

Ray Benedetto

Job Details: 11/30/2022

"Buttons not responding on control panel. Found ribbon cable coming apart. Needs console to fix, ordering for repair.; ordrng 1 WPW10206085 (Control Panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Henrietta, NY 14467

Josh Henchen

Job Details: 11/30/2022

"Customer stated unit didnt wash dishes properly. Checked and found F7E1,F10E2. Ran diagnostic mode, Pump/Motor not working to spin spray arms. Unit needs new pump/Motor W11416362. Customer would like time to consider options.; rqstng P&A on 1 W11416362 (Pump/Motor), dspstn on spec-tagged invntry: 1 W11537778 ELEMENT"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Penfield, NY 14526

Andres

Job Details: 11/30/2022

Customer stated unit was making a squealing sound. I diagnosed unit but could not get it to duplicate noise. Customer did have a recording of it but it was still difficult to identify where it was coming from. I ran several high spin speed cycles without any noise which makes me believe that it is not the gearcase also their was no oil residue or anything which is usually a good indication gearcase is bad. I did replace the slider to see if that would make a difference for the customer. I'm going to have customer run a load and see if noise is still there. If they do call back I will replace the gearcase.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Webster, NY 14580

Andres

Job Details: 11/30/2022

"Door strike is broken preventing door from closing, also customer stated she never got the insulation with the unit. ; ordrng 1 W11545309 (Door strike) and 1 W11579564 (Insulation)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near East Syracuse, NY 13057

Chuck

Job Details: 11/30/2022

Unit not starting a cycle. F5E1-lid switch fault. Replaced control and lid lock. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Started unit with 6 quarters successfully. Unit tested good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Webster, NY 14580

Andres

Job Details: 11/30/2022

Customer stated that ice maker seems to be overflowing causing water to go into the ice maker Bin and also valve is making a loud noise when in use. I diagnosed unit checked the fascia heater also ran a harvest cycle and fill cycle on ice maker I didn't see it over flow this time but seems that it does every so often. Ice maker mold does not appear to be cracked. Ordering new valve and ice maker. ; ordrng 1 W11579560 (Ice maker) and 1 W11482383 (Water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pittsford, NY 14534

Josh Henchen

Job Details: 11/30/2022

"Handed crisper drawer to customer, she said she would put it in. Checks good."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Brockport, NY 14420

Dave L

Job Details: 11/30/2022

Found hot water hose leaking and unit not level. Leveled unit and replaced hot water hose ili; used 1 091712010876 (Hose) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Rochester, NY 14618

Ray Benedetto

Job Details: 11/30/2022

Unit had ice buildup on bottom of freezer. Thawed out ice sheet and cleaned drain hose. Removed obstruction from drain pipe and verified water drain ped at correct pace.

We serviced a

MAYTAG WASHER

Model MHW4200BW0

Near Rochester, NY 14624

Josh Henchen

Job Details: 11/30/2022

"Customer stated door wouldnt unlock after flood in basement. Checked and found F6E1,F1E2,F5E3,F8E1. Washer failed to run diagnostic cycle past C03. Would need new MCU and Door latch. Customer wants to purchase a new unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Caledonia, NY 14423

Josh Henchen

Job Details: 11/30/2022

"Customer stated freezer door not sealing properly. Checked and found misformed seal, used a hair dryer to get seal to form to cabinet. If problem persists order new seal W10443316. Refrigerator checks good."

We serviced a

WHIRLPOOL WASHER

Model WFW9600TW00

Near Rochester, NY 14618

Ray Benedetto

Job Details: 11/30/2022

Unit makes loud grinding sound during spin cycle. Bad bearing on machine. Will need inner basket (NLA) and outer Tub to fix. Customer not going forward with repair.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Brockport, NY 14420

Dave L

Job Details: 11/30/2022

"Unit would not spin or agitate due to a failed motor capacitor. Replaced capacitor, calibrated, and tested machine. Tests ok.; used 1 W11428524 (Capacitor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS

Near Geneseo, NY 14454

Josh Henchen

Job Details: 11/30/2022

"Customer stated not washing dishes correctly. Checked and found F6E4, Ran diagnostic cycle, all functions as expected. Dishwasher checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Rochester, NY 14612

Dave L

Job Details: 11/30/2022

Replaced shorted freezer led module. Tested ok; used 1 W11601310 (MODULE) from stock

We serviced a

MAYTAG WASHER

Model mvwc415ew1

Near Rochester, NY 14618

Ray Benedetto

Job Details: 11/30/2022

"Unit will not start. Ohm reading on capacitor increases, component good. Unplugged unit and plugged back in and unit started Makes loud noise during spin cycle."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Rochester, NY 14621

James

Job Details: 11/30/2022

"Replaced compressor and tested. Unit began cooling, verified frost pattern. Customer is to monitor for 24 hours. ; dspstn on spec-tagged invntry: 4 W11504415 COUPLER BR 8.5X8 2 W11504431 COUPLER BR 7.5X5 , 1 W11506638 STUB EXT 8 , and 1 W10898074 SEALANT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Rochester, NY 14610

Ray Benedetto

Job Details: 11/30/2022

Replaced wire harness and crisper drawer. Drawer slides in and out properly. All operations normal. Freezer fan rotating. ; dspstn on spec-tagged invntry: 1 W11545823 HARNS- WIRE

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Fairport, NY 14450

Ray Benedetto

Job Details: 11/30/2022

Unit stopped draining in middle of cycle with loud buzzing noise. Long drain code in memory. Could not enter diagnostic mode and during diagnosis control panel completely died. Needs control board and drain pump to repair.; rqstng P&A on 1 W11124765 (Control Board) and 1 WPW10661045 (Drain Pump)

We serviced a

AMANA WASHER

Model NTW4600YQ1

Near Rochester, NY 14621

Andres

Job Details: 11/30/2022

Customer stated unit was not spinning. I diagnosed unit found machine was not spinning or agitating. I checked underneath unit to make sure belt was still on. I also checked the voltage output from the board did find 120v. I then ohmed out the capacitor and found it to be out of range ordering new capacitor. ; used 1 W11158830 (Capacitor) from stock

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ1

Near Rochester, NY 14605

Andres

Job Details: 11/30/2022

I replaced the high limit and thermal fuse. Tested unit it now heats properly. I noticed that the lint screen was corroded and damaged. Screen needs replacing.; ordrng 1 W10120998 (Lint screen)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Canandaigua, NY 14424

Jeremy

Job Details: 11/29/2022

"Unit is excessively noisy during spin. Found noise is due to faulty bearing. Ordering gearcase, slider and wash plate.; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (SLIDER) and 1 W10902814 (WASH PLATE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Webster, NY 14580

James

Job Details: 11/29/2022

"Ff not cooling properly frost buildup on evaporator. Door gaskets torn. Ff fan not turning on in diagnostics. Need fan, gaskets, drain and silicone. ; rqstng P&A on 2 W10846057 (Gasket)s, ordrng 1 W11087438 (Fan harness) and 1 W11084807 (Drain tube), rqstng P&A on 1 W10841140 (Silicone)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14605

Dave L

Job Details: 11/29/2022

Installed ice maker that was broken at the harness. Bail arm is missing. Ordering bail arm; ordrng 1 WPW10474785 (Bail arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Rochester, NY 14607

Dave L

Job Details: 11/29/2022

Found clogged defrost drain causing air return blockage. Cleared air returns and drain line.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Rochester, NY 14621

Dave L

Job Details: 11/29/2022

Replaced timer that was not advancing. Ran unit to verify movement of timer. Tests ok.

We serviced a

KITCHENAID OVEN

Model KEMS308SBL00

Near Pittsford, NY 14534

Andres

Job Details: 11/29/2022

I replaced the main board on unit and tested it on a bake cycle. I had smoked coming from the interior left side light. Their seems to be some residue on the light causing it to burn. Also the right side light is out and needs replacing. ; ordrng 2 WP4448972 (Oven light assembly)s

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Pittsford, NY 14534

Andres

Job Details: 11/29/2022

Customer stated unit was not draining. I diagnosed unit found filter was clogged. Used vaccum to clear out water I then took out filter and found a piece of clothing clogging it. Put filter back in and tested unit. Unit now drains and is working properly.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Pittsford, NY 14534

Andres

Job Details: 11/29/2022

"I replaced the gearcase, basket and wash plate. I ran calibration cycle and also a diagnostic cycle. Unit ran through cycle successfully and is now working properly.; dspstn on spec-tagged invntry: 1 W10902814 WASH PLATE and 1 W11454734 GEARCASE"