Service History 42 - Appliance Tec

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brockport, NY 14420

Dave L

Job Details: 01/09/2023

Upper rack adjusters are broken ordering kit. ; ordrng 1 W10712395 (Adjuster)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Brockport, NY 14420

Dave L

Job Details: 01/09/2023

Customer states ice maker was not functioning and there was water leaking into basement. Found that the water supply line from the house was split causing a leak. Recommending that the customer have a qualified plumber run a new line. Reseated bail arm on ice maker and made sure it was functional.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS

Near Hilton, NY 14468

Dave L

Job Details: 01/09/2023

Convection bake will not start every time. Unable to recreate. Ordering UI and co trim; ordrng 1 W11394663 (Appliance manager) and 1 W11394661 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Auburn, NY 13021

Chuck

Job Details: 01/09/2023

"Customer stated that unit not cooling in either compartment. Unit was plugged in for 48 hours prior to arrival. Evaporator has no frost pattern, compressor is drawing .02 amps. Unit has a issue with r600a sealed system. Ordering compressor W11580057, evaporator W11579351, drier W11109499, access valve W11506635, Lokprep W10898074 and lokrings ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (8/8.5 Lokring) and 2 W11504430 (7/6 Lokring)s and 2 W11506619 (8nk Lokring)s and 1 W11579351 (Evaporator) and 2 W11504450 (4/1.8 Lokring)s and 2 W11506620 (8 NK AL 00 (SUCTION LINE) to evap)s and 1 W11109499 (Drier) and 2 W11504445 (5/4 Lokring)s and 1 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER)) and 2 W11506635 (Access valve)s and 1 W10898074 (Lokring prep)"

We serviced a

WHIRLPOOL RANGE

Model WOS51EC7HW

Near Pittsford, NY 14534

Josh Henchen

Job Details: 01/09/2023

"Customer stated intermittent problem with heating and clock starts to get ahead after they reset it. Checked and found F6E4, UI not always responding to commands. Ordering new UI assembly W11297724.; ordrng 1 W11297724 (UI assembly)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Auburn, NY 13021

Chuck

Job Details: 01/09/2023

Replaced heating element. Unit tested good

We serviced a

MAYTAG WASHER

Model MHW5630HZ

Near Hilton, NY 14468

Dave L

Job Details: 01/09/2023

Found tear in bellows gasket. Ordering bellow; ordrng 1 W11314648 (Bellow)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Auburn, NY 13021

Chuck

Job Details: 01/09/2023

"Customer stated that unit is not cooling. Fresh food temp 55.9 and freezer temp 26.8. After inspecting unit i found ice and frost buildup on the evaporator causing the brown wire to heater to pull out of its connection, i removed the ice from evap using a steamer, i reconnected the heater connection. Fan and heater tested good. Replaced the thermistor. Unit tested good ; used 1 WPW10383615 (Thermistor) from stock"

We serviced a

MAYTAG DRYER

Model MGD7230HW2

Near Honeoye, NY 14471

Jeremy

Job Details: 01/09/2023

Dryer does not start and says to close door. Found that door switch was not plugged in. Plugged in door switch and assisted customer in connecting unit to Wi-Fi. Unit checks good.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Hilton, NY 14468

James

Job Details: 01/09/2023

"Attempted to boil water on front elements and element cycles off after a short time and cools down. If element is turned off and immediately on again, then element will get hot. Need control and panel. ; ordrng 1 W10893947 (Panel) and 1 W10894098 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS 0

Near Rochester, NY 14612

Dave L

Job Details: 01/09/2023

Replaced right hinge. Tested ok

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Rochester, NY 14626

Dave L

Job Details: 01/09/2023

Customer informed me that they have Covid when I arrived. Rescheduling customer one week out. ; schdld next appmnt for 1/16 MON !

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near West Henrietta, NY 14586

Dave L

Job Details: 01/09/2023

"Replaced compressor that would not start. Unit tested ok. ; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 2 W11506621 COUPLER BR 6 , and 2 W11504431 COUPLER BR 7.5X5"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Scottsville, NY 14546

Dave L

Job Details: 01/09/2023

Replaced control and cap due to a stuck motor relay. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Rochester, NY 14623

Josh Henchen

Job Details: 01/09/2023

Customer stated dryer is having long dry times. Checked and found poor air flow on air fluff test. Recommended cleaning venting and mentioned the vent run being very long. Dryer is functioning as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Skaneateles, NY 13152

Chuck

Job Details: 01/09/2023

Customer stated that unit is not running a cycle. Error code F7E1- tachometer missing. Ran a diagnostic test cycle in which the unit was not agitating or spinning. Capacitor tested bad. Ordering capacitor W11395618. ; schdld next appmnt for 1/11 WED !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Cicero, NY 13039

Chuck

Job Details: 01/03/2023

Customer stated that unit is not cleaning dishes. Error code F5E1-door switch. I ran a diagnostic test cycle with the clear door attached and i noticed that the bottom spray arm is not spraying correctly as it has a crack in it and middle spray arm is clogged with debris. Door switch tested good. Ordering lower spray arm WPW10491331 and middle spray arm WPW10498900; rqstng P&A on 1 WPW10491331 (Spray arm lower) and 1 WPW10498900 (Middle spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Cicero, NY 13039

Chuck

Job Details: 01/03/2023

Upon arrival customer stated that she is getting a product exchange on 1/13/23.

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Rochester, NY 14619

Andres

Job Details: 01/03/2023

Installed new latch assembly on unit. Unit unlocked and was able to open the door. I tested the bake on the unit. Customer tested out the oven light but it was not coming on. I then tested power to the light but was not getting any voltage. I used schematic and found the connector that feeds Powe to light but was still not getting any voltage there. The relay does not seem to be openning. Ordering new ACU ; ordrng 1 W11548749 (Acu)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, NY 14606

Andres

Job Details: 01/03/2023

Sent automated call to the customer to let them know I was on my way. I arrived to home knocked on door but no one was home. I called them and left voicemail. Waited 15min but no one arrived home. ; dspstn on spec-tagged invntry: 1 W11239857 BELT and 1 WPW10006355 ACTUATOR

We serviced a

KITCHENAID RANGE

Model KEBC247VSS02

Near Rochester, NY 14618

Josh Henchen

Job Details: 01/03/2023

Customer stated error code is just staying on. checked and found control not reading that motor is engaging and disengaging. Unit needs a new control that is unavailable. Customer will look into options.

We serviced a

WHIRLPOOL OVEN

Model KOCE507ESS20

Near Pittsford, NY 14534

Josh Henchen

Job Details: 01/03/2023

"Customer stated a sticky material appeared on the bottom of oven and they feel like the coating is causing issue. Customer is very unhappy with product due to when they cook it makes the oven smokey. Took Photos oven oven and drip pan. It seems as though something was spilled, some of the black part was smooth and flat other parts seem to flake off. Customer wants new product. Range is functioning properly just smokes due to residue."

We serviced a

MAYTAG OVEN

Model MEW9530FZ01

Near Fairport, NY 14450

Josh Henchen

Job Details: 01/03/2023

Customer stated oven not working. Checked and found thermal fuse had blown. Replaced thermal fuse and tested. Oven checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Macedon, NY 14502

Josh Henchen

Job Details: 01/03/2023

"Customer stated she just finished a load of laundry and it seemed to work fine. Checked and found no error codes. Ran diagnostic cycle, all functions as expected. Washer checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 01/03/2023

"Customer stated a cpl times the dishwasher would start on normal run for an hr and shutoff. Checked and found F6E4,F6E3,F9E1,F9E2. Ran diagnostic cycle, all functions as expected. Found food and debris in filter cleaned and ran normal cycle. All functions as expected. Custo.er will monitor. Dishwasher checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 01/03/2023

"Installed shield due to damaged shield. Ran diagnostic, all functions as expected. Washer checks good.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL- ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 01/03/2023

"Customer stated no water being dispensed from door. Checked and found no water coming out at dispenser, found water inlet valve faulty. ordering water valve WPW10279866.; ordrng 1 WPW10279866 (Water Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Rochester, NY 14624

Andres

Job Details: 01/03/2023

Installed new ice maker and cycled it. Ice maker called for water and filled.

We serviced a

MAYTAG MICROWAVE

Model MMV1174FZ3

Near Rochester, NY 14623

Andres

Job Details: 01/03/2023

Customer had a question about fan and cold air. She asked if it's normal for the fan to run while it's being used I said yes and she just was not sure because it was not doing it before. She also was asking about cold air in the microwave. I told her thats the vent letting some cold air in from outside especially when it's windy out and that is normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baldwinsville, NY 13027

Chuck

Job Details: 01/03/2023

"Customer stated that units refrigerator door is not sealing and that there is a dent in the door. After inspecting unit i found that the door gasket in the left hand corner of the fresh food compartment is not sealing, i applied heat and sealed the door. I confirmed the door dent, ordering fresh food compartment door LW10913407, nameplate W11223753 and thimble WP2182181; ordrng 1 LW10913407 (Door, stainless) and 1 W11223753 (Nameplate) and 1 WP2182181 (Thimble)"

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Rochester, NY 14606

James

Job Details: 01/03/2023

Lh latch locks and unlocks constantly. Replaced both controls and lh user interface. Preheated both ovens.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rochester, NY 14616

James

Job Details: 01/03/2023

"Complaint of loud noises during spin. Adjusted feet and tested, cam not fully engaged causing loud grinding noise. Replaced cam and actuator. Calibrated and tested successfully. ; used 1 W10721967 (Cam), and 1 Wpw10006355 (Actuator) from stock"

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS0

Near Rochester, NY 14617

James

Job Details: 01/03/2023

Unit not preheating. Broiler energizes on bake cycle. Need element. ; ordrng 1 W10779716 (Element) and 1 Sh15

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Irondequoit, NY 14622

James

Job Details: 01/03/2023

Unit stuck on drain cycle cancelled cycle and tested. No errors. Calibrated and tested. Unit functions properly. If problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Webster, NY 14580

James

Job Details: 01/03/2023

Replaced control and harness. Verified operation.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Webster, NY 14580

James

Job Details: 01/03/2023

Unit non responsive again. Ran Diagnostics cycle and unit reset and now functioning. If problem persists replace user interface. ; rqstng P&A on 1 W11319991 (Ui)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Webster, NY 14580

James

Job Details: 01/03/2023

"Ui stuck and wont change. Replaced panel and control. Tested unit and it git stuck in drain cycle and wouldn't allow cycle to end. Cleared pressure hose. Problem remains. ; ordrng 1 W11481116 (Encoder) and 1 W11481108 (Control) and 1 W11396717 (Drain pump), dspstn on spec-tagged invntry: 1 W11481108 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Webster, NY 14580

James

Job Details: 01/03/2023

"Unit shakes excessively. Tested cabinet and basket are level. Replaced suspension. Calibrated and releveled. Unit shakes with no clothes and throws motor unable to reach target error. Need gearcase, clutch and basket. Customer contacting manufacturer for product replacement. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Clutch) and 1 W10752719 (Basket)"

We serviced a

MAYTAG WASHER

Model MDB8959SKZ0

Near Webster, NY 14580

James

Job Details: 01/03/2023

"F7E1 FAE2 wash motor , vent motor failure. Unit shorts out and reboots when entering diagnostics. Unit randomly throws f6e2 error. ; ordrng 1 W11414079 (Housing) and 1 W11416460 (Vent) and 1 W11410070 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Rochester, NY 14608

James

Job Details: 01/03/2023

Unit overflowing and not draining properly. Cleared pressure hose. Found drain hose had no clamps on it. Secured drain hose to pump and tested. Unit draining too slowly. Hose is clear. ; ordrng 1 W10882407 (Hose) and 1 W10869500 (Switch) and 1 W10849778 (Hose) and 1 W10906604 (Pump)

We serviced a

KITCHENAID OVEN

Model NA

Near Rochester, NY 14610

Andres

Job Details: 01/03/2023

Customer stated she was doing a self clean when the oven shut down and locked. I was going to use a piece of cardboard to get door unlocked but front panel is a solider piece and theirs no slits to put a piece of cardboard. Since I can't get door open I don't have a model and serial. The UI is also not working and couldnt take that off because the screws are right behind door. I will need a senior tech to come out and see what they can do. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rochester, NY 14618

Andres

Job Details: 01/03/2023

Installed new sump and pump. Put unit back together and into cavity. I tested it and watched for leaks underneath it. I did not see any leaks and unit is now washing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rochester, NY 14618

Andres

Job Details: 01/03/2023

Customer stated it was making a noise. I diagnosed unit found the compressor was rattling. I took off back panel and saw that the clips that hold the compressor down fell off during delivery. I reinstalled them and tested compressor in a diagnostic mode. Compressor no longer makes noise.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, NY 14606

Andres

Job Details: 01/03/2023

Customer states unit was leaking and did not spin out. I diagnosed unit found error codes F0E2 for over suds and F0E5 for off balance detected. When I ran a diagnostic cycle and took the top off I saw water leaking down the back wall. I activated the water valve to see if it was cracked and causing the issue but did not see any. The only place that water could be Coming from is there. Ordering new valve. ; ordrng 1 W11038689 (Valve inlet)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 01/03/2023

"Customer stated the dishwasher washer isnt cleaning dishes properly. Checked and found F7E1. Ran diagnostic cycle all functions as expected, water is around 100 degrees. Recommended running hot water at sink before starting. Ran normal heat wash cycle, all functions as expected. Dishwasher checks good. Customer will monitor."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Honeoye, NY 14471

Josh Henchen

Job Details: 01/03/2023

"Customer stated lid not locking. Checked and found F0E3,F5E1,F2E1. Lid lock not engaging. Replaced lid lock and tested properly. Ran diagnostic and recalibrated. Washer checks good.; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Honeoye, NY 14471

Jeremy

Job Details: 01/03/2023

"Unit will not drain. Found connection on drain pump broken so harness will not plug in. Replaced drain pump, unit tested good.; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Honeoye, NY 14471

Jeremy

Job Details: 01/03/2023

Customer stated unit not preheating and burning food. Found that hole in oven cavity was not opened and temp sensor was not reading temp in oven cavity. Knocked out hole for sensor and installed sensor properly. Unit tested good. Left hand grate is broken. Ordering grate.; ordrng 1 W11465357 (Grate DIRECT SHIP TO CUSTOMER)

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW4

Near Geneseo, NY 14454

Jeremy

Job Details: 01/03/2023

"Unit is excessively loud. Found that motor grommets are worn causing motor to move during operation and plug for burner viewing port is missing. Ordering motor and plug.; ordrng 1 279827 (MOTOR) and 1 W10811916 (Plug), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 01/03/2023

"Unit making a loud screeching noise when running. Found seized idler pulley, worn belt and noisy rollers. Used repair kit and replaced rollers, belt and idler. Unit tested good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rush, NY 14543

Jeremy

Job Details: 01/03/2023

"Unit is leaking from door on left side. Door is not sealing properly on left side. Ordering inner door panel, tub gasket and door seal.; ordrng 1 W11483553 (GASKET) and 1 W11606677 (Lower Door Seal) and 1 W11559689 (Inner Door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near West Henrietta, NY 14586

Jeremy

Job Details: 01/03/2023

"Unit is not cooling. Ran test 4 in diagnostics and found that compressor is seized and not starting. Ordering compressor, drier and associated lok ring fittings in accordance with service pointer W11634348.; ordrng 1 W11574734 (Compressor) and 2 W11504431 (7/5 NR MS 00 (SUCTION LINE TO CONDENSER))s and 2 W11504415 (8.5/8 NR MS 00 (HIGH PRESSURE SIDE TO COMPRESSOR))s and 2 W11506621 (6 NK MS 00 (CHARGING TUBE TO COMPRESSOR))s and 2 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE))s and 1 W11109499 (Drier) and 2 W11504445 (5/4 NR MS 00 (3-WAY VALVE TO DRIER))s and 2 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER))s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Pittsford, NY 14534

Jeremy

Job Details: 01/03/2023

Right door gasket is torn and does not seal to center mullion and left door gasket not sealing on bottom of door. Replaced right door gasket for being torn and reformed left door gasket. Both doors sealing properly.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Pittsford, NY 14534

Jeremy

Job Details: 01/03/2023

Customer stated unit will not turn on. Customer demonstrated how they would start the unit. Found that they were not pushing hard enough on power and start buttons to make unit respond. Instructed customer on proper start up procedure and that buttons may require a harder push than what they were doing. Unit operates as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, NY 14618

Jeremy

Job Details: 01/03/2023

Replaced icemaker for no ice production and not cycling when test switch is pressed. Test switch operated correctly and new icemaker cycles. Unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Victor, NY 14564

Jeremy

Job Details: 01/03/2023

"Customer stated unit is leaking when water is dispensed. Found water line not clipped into dispenser housing causing water to disperse inside housing. Secured water line properly, unit checks good."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Cicero, NY 13039

Chuck

Job Details: 01/03/2023

"Customer stated that unit will not finish a cycle on bulky. No codes. I ran a diagnostic test cycle in which unit operated as intended. I then made sure pressure port and hose was clear of debris. Motor tested good, drain pump tested good. Replaced control and calibrated unit. I explained to the customer about how to load unit and how much HE detergent to use. Unit tested good"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Cicero, NY 13039

Chuck

Job Details: 01/03/2023

Customer stated long dry times. After inspecting unit and preforming a air test i discovered that the issue is with the venting going to unit. I cycled unit 5 times successfully. I explained to the customer that the issue is with the vent and it will need to be replaced or cleaned out. Unit tested good

We serviced a

WHIRLPOOL OVEN

Model JJW2830DP00

Near Rochester, NY 14615

James

Job Details: 12/29/2022

F2e1 stuck key. Cleaned touch screen and reseated connections. Error reappears. Need panel. ; ordrng 1 W11236888 (Control) and 1 Sh15

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Rochester, NY 14608

Andres

Job Details: 12/29/2022

Replaced the freezer door on unit. I checked made sure it was sealing correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Geneseo, NY 14454

Josh Henchen

Job Details: 12/29/2022

"Customer stated dishwasher kept flashing an error code and making a noise. Checked and found F8E4,F10E2,F7E1,F5E1,F9E1. Cleared codes, cleaned out float switch tray and ran diagnostic cycle, all functions as expected. Dishwasher checks good."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Honeoye, NY 14471

Josh Henchen

Job Details: 12/29/2022

"Customer stated lid lock error and washer seemed to be masking screeching noise. Checked and found F7E1,F7E7. Ran diagnostic cycle, all functions as expected, noticed washering shaking, re leveled and ran diagnostic cycle 2 more times, could not mimic complaint. Customer will record if it happens again. Washer checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Rochester, NY 14610

Andres

Job Details: 12/29/2022

Replaced the drip tray on unit. Customer tried to clean it and run it through dishwasher various times but would not get clean.

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/29/2022

"Customer doesn't have a washer that needs service, still waiting for parts on dishwasher repair. Dishwasher was diagnosed on Wednesday 12/27/22. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/29/2022

"Replaced Motor, Cam, and belt due motor pulley coming off damaging Cam, belt. Ran diagnostic cycle all functions as expected. Washer checks good. Needs new shield due to damage Shield W11409708; ordrng 1 W11409708 (Shield), dspstn on spec-tagged invntry: 1 W11513246 CNTRL- ELEC 1 W10721967 CAM , 1 W11026785 MOTOR- DRIVE , and 1 W11239857 BELT"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, NY 14621

James

Job Details: 12/29/2022

Replaced igniter and tested bake cycle and preheated. Door is separated. Need panel. ; ordrng 1 W11176456 (Panel) and 1 W11178521 (Name)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Shortsville, NY 14548

Josh Henchen

Job Details: 12/29/2022

"Customer stated dryer not heating. Checked and found heat coming to dryer. Did air flow test which came back bad all dryers. Inspected vent run, atleast 50 ft, took picture of one section. Recommended changing vent run and using a indoor dryer vent kit. Customer will monitor. Dryer checks good."

We serviced a

WHIRLPOOL RANGE

Model GFG464LVS2

Near Rochester, NY 14618

James

Job Details: 12/29/2022

Unit not igniting in bake cycle. Cleaned ground surfaces and adjusted igniter. Tested twice then preheated oven. If problem persists order WP9758079

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Brighton, NY 14618

James

Job Details: 12/29/2022

Unit would just flash sense led when cycle is started. Recalibrated control and tested diagnostics cycle. Tested quick cycle. If problem persists replace control and lid lock.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rochester, NY 14619

James

Job Details: 12/29/2022

Unit not draining. Removed pump and inspected. Impeller is stripped. Need pump. ; ordrng 1 W11399437 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Rochester, NY 14621

James

Job Details: 12/29/2022

Ff door handle broken off. Door is hard to open. Need handle and adjust gasket. ; ordrng 1 WPW10672333 (Handle)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Rochester, NY 14624

James

Job Details: 12/29/2022

Unit throwing f8e4. Found slow drip from water line. Tightened water line and performed heater update. Tested unit and found no leaks. ; used 1 W11537778 (Heater) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Spencerport, NY 14559

James

Job Details: 12/29/2022

Unit installed without lower panels or float switch. Bypassed float switch and verified operation. Need panel parts. ; ordrng 1 W11545318 (Panel) and 1 W11550992 (Toe) and 1 W11573704 (Insulation) and 1 W10919858 (Insulation) and 1 W11550169 (Drip pan) and 1 W11545764 (Float)

We serviced a

MAYTAG DRYER

Model MGD4500MW0

Near Rochester, NY 14626

James

Job Details: 12/29/2022

Unit intermittent to heat. Checked vent to outside. Adjusted burner spoon and verified operation. Customer is to monitor. If problem persists replace coils.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Webster, NY 14580

Andres

Job Details: 12/29/2022

"Customer stated unit was not cooling in the fresh food section and the freezer as well. When I arrived to home unit was working as intended and it was 37 in the fresh food section and 0 in freezer. Customer says unit will work good for a few hours then start to warm up. I know this model has a defrost issue but I did not see any ice build up on the back wall. Customer says she did see ice build up in the back and thought that was normal. I replaced the Thermistor and they will monitor. One of the evap connections was not staying on well and needs replacing. ; ordrng 1 W11546690 (Acu) and 1 W11314839 (Harness), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

WHIRLPOOL DRYER

Model WGD85HEFW0

Near Webster, NY 14580

Andres

Job Details: 12/29/2022

"Customer stated unit was making a squealing noise. I diagnosed unit found the belt pulley to be making noise. I had a repair kit with me I replaced the pulley, rollers and belt. Put unit back together and tested it. Unit no longer makes noise. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

WHIRLPOOL COOKTOP

Model WFG525S0JS2

Near Palmyra, NY 14522

Andres

Job Details: 12/29/2022

Customer stated the flame on the burners was too high. I adjusted the flame on all burners to the customers liking.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Macedon, NY 14502

Andres

Job Details: 12/29/2022

"Customer stated unit does not go into spin. I diagnosed unit checked error codes found F1E2 for motor control fault, F2E1 for stuck key. When I ran a diagnostic cycle unit did spin and also in a manual test mode. I reccomend replacing the ACU ; ordrng 1 W11603811 (ACU)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fairport, NY 14450

Andres

Job Details: 12/29/2022

"Customer stated unit would not agitate. I diagnosed unit and found that the actuator arm broke. I tried to move the cam from spin to agitate but it was stuck causing the arm to on actuator to break. I replaced the actuator but need to order a cam. ; ordrng 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Rochester, NY 14618

Andres

Job Details: 12/29/2022

"Customer stated unit was leaking and also filled to the top. I diagnosed unit checked error codes but did not find any. I the ran a diagnostic cycle but I didn't see water leaking. I tested the fabric softener dispenser but also didn't see water. I then stated a bulky heavy soil cycle. Unit is set to deep water wash, I showed customer and let her know that with that being turned on the basket is going to fill most of the way. I watched the unit fill then wash but I still could not find the source of the leak. I checked underneath unit and saw water spots on the panel that started at the fabric softener. I believe that when the water is going into the tub ring it's overflowing and causing it to leak. ; ordrng 1 W11590590 (Tub ring)"

We serviced a

WHIRLPOOL COOKTOP

Model KSGG700EBS2

Near Pittsford, NY 14534

Andres

Job Details: 12/29/2022

"I replaced the left side panel, left rear ignitor and the burner. I tested unit, all burners turn on now and are working. I tried to put unit back into the cavity but floor was uneven and I was not able to without help. Daughter of customer said that they would put it back in."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Hamlin, NY 14464

Dave L

Job Details: 12/29/2022

Replaced Ignitor due to unit failing re ignite. Left spark module with the customer.tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVB04

Near Hilton, NY 14468

Dave L

Job Details: 12/29/2022

"The ice maker module motor is stripped preventing it from completing harvest. Replaced ice maker and bulb. Tested ok. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 8009 (Bulb) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hilton, NY 14468

Dave L

Job Details: 12/29/2022

Adjusted control in its housing so the customer could manipulate settings. Tests ok.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ01

Near Lima, NY 14485

Dave L

Job Details: 12/29/2022

"Replaced evaporator and drier due to a low side leak at the evaporator outlet. Tested ok. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER BR 8 1 W11506620 COUPLER AL 8X8 , 2 W11506621 COUPLER BR 6 , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Waterloo, NY 13165

Dave L

Job Details: 12/29/2022

"Found the unit installed in an un heated garage. Heated fresh food section. The compressor turned on and produced a full frost pattern. Unit will need to be in a conditioned space to work properly ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER BR 8 1 W11580057 COMPRESSOR , 1 876765 TUBES-PROCESS , 1 W11109499 DRIER- TUBE , 2 W11504415 COUPLER BR 8.5X8 , 2 W11504416 COUPLER BR 8.5X6 , 2 W11504430 COUPLER BR 7X6 , 2 W11504447 COUPLER BR 5X1.8 , 1 W11506635 VALVE 1/4' , and 2 W11578570 COUPLER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Farmington, NY 14425

Josh Henchen

Job Details: 12/29/2022

"Customer stated dishwasher flashing F6E1. Checked and found F6E1, tried to reseed connections from board to Ui. F6E1 came back, also noticed film on console peeling. Ordering Control W11462458, UI W11460962 and console W11460908.; ordrng 1 W11462458 (Control board) and 1 W11460962 (Panel/UI) and 1 W11460908 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 12/29/2022

"Customer is unhappy with the amount of time they had to wait and now they will have to wait again.Arrived at customers house and they had the wrong door sent, white LW10721540 instead of stainless. Ordering proper door LW10858417and gasket WPW10460580 with new Hinge W11417064. . ; ordrng 1 LW10858417 (Stainless Steel Door) and 1 WPW10460580 (Gray gasket) and 1 W11417064 (RH Hinge)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Caledonia, NY 14423

Josh Henchen

Job Details: 12/29/2022

"Customer stated dishwasher not filling with water. Checked and found F6E1,F8E2, Ran diagnostic cycle, dishwasher filled with water low whining humming noise from Sump & Motor and wash arms not moving. Customer has opt. to buy new dishwasher."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Churchville, NY 14428

Dave F

Job Details: 12/29/2022

Replaced ACU and tested unit in diagnostics. Unit tested good.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Churchville, NY 14428

Dave L

Job Details: 12/28/2022

Replaced control. Unit displays pressure system signal error and UI will not function. Will need another control board. ; schdld next appmnt for 12/29 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Rochester, NY 14609

Andres

Job Details: 12/28/2022

Customer stated he tried to start a cycle but it did not start. When I arrived home I was able to start a normal cycle. I then put unit into a diagnostic mode and checked for error codes but did not find any. Unit is working as intended right now. He will monitor and let us know if it happens again. If it does order sump and pump .W11085683; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Perry, NY 14530

Jeremy

Job Details: 12/28/2022

Replaced broken agitator. Unit checks good.

We serviced a

WHIRLPOOL 50#IM 18' FS

Model KUIC18NNZS0

Near Geneseo, NY 14454

Jeremy

Job Details: 12/28/2022

Unit not producing ice. Found that water sensor is not sensing full reservoir and recirculation pump not pumping water to freezing tray. Ordering pump and sensor.; ordrng 1 W11566406 (Recirculating Pump) and 1 Sh15 (Shipping) and 1 WPW10485962 (Sensor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Rochester, NY 14625

Andres

Job Details: 12/28/2022

Customer stated unit would not start a cycle. I diagnosed unit found error code F8E4 for flood switch activated. I cleared the drip tray then started a cycle. Unit now washes and is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Macedon, NY 14502

Andres

Job Details: 12/28/2022

Customer stated rack broke so she can't load dishes. Diagnosed unit found the left side rack adjuster broke where it connects to the slide. Had new rack adjuster in my van. I replaced it then had customer test it to make sure she was satisfied. ; used 1 WPW10546503 (Rack adjuster) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Palmyra, NY 14522

Andres

Job Details: 12/28/2022

Customer stated the paint was Coming off the inside of drum and he's having paint chips go on his clothes. I examined the drum and saw that when drum was painted it bubbled and cause it to chip. ; ordrng 1 W10545923 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, NY 14618

Jeremy

Job Details: 12/28/2022

Unit is not making ice. Ice maker will not cycle when test switch is pressed. Verified 120 volts at harness connection. Ordering icemaker.; ordrng 1 W11546935 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Webster, NY 14580

James

Job Details: 12/28/2022

"Replaced icemaker. Heater, and fascia. Tested diagnostics and components passed."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Palmyra, NY 14522

Andres

Job Details: 12/28/2022

Customer stated unit is not starting after a power surge. I told customer that this unit has a control board and if it shuts down mid cycle it'll have to be canceled and start a new one when power comes back. I showed customer how to cancel cycle and what to do if it happens again.