Service History 42

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Webster, New York 14580

Andres V

Job Details: 03/02/2026

Replaced the UI and vent. Aligned the outter door with the vent as best as possible to seal and prevent moisture from seeping through. Ran a diag test unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Webster, New York 14580

Andres V

Job Details: 03/02/2026

"Replaced the vent, cleaned out the drain hose to make sure it is cleared of any debris. Tested unit on a normal cycle. Unit is now draining properly."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Ontario, New York 14519

Andres V

Job Details: 03/02/2026

Replaced both door gaskets. Went to install light module and the damper but both parts were different. I looked at model number and noticed we did not have correct revision number. ; ordrng 1 W11527432 (Light module) and 1 WPW10196393 (Damper)

We serviced a

GENERAL ELECTRIC WASHER

Model GTW485ASW0WB

Near Irondequoit, New York 14622

Andres V

Job Details: 03/02/2026

Hot water valve solenoid is stuck open letting water flow through into tub. Replaced water valve and tested unit. Unit is working properly now. ; used 1 WH13X26535 (Water valve) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Hamlin, New York 14464

DeVaughn C

Job Details: 03/02/2026

Customer reports items are soaked after spin. No error codes stored. Unit completed diagnostic test with no issues. Replaced control board then tested. Repair successful.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Hilton, New York 14468

DeVaughn C

Job Details: 03/02/2026

New part defective. Reordering. ; ordrng 1 W11613480 (SUMP & MOTOR)

We serviced a

GENERAL ELECTRIC DRYER

Model GTX33EASK1WW

Near Rochester, New York 14612

DeVaughn C

Job Details: 03/02/2026

"Unit would not heat. Replaced thermal fuse. Unit then would not start. Replaced failed start button. Repair successful. ; used 1 WE04X25199 (Thermal Fuse), and 1 WE04X24719 (Start Button) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPS624SPS0

Near Rochester, New York 14612

DeVaughn C

Job Details: 03/02/2026

Wrong part received. Reordering. ; ordrng 1 W11412300 (Dispenser)

We serviced a

WHIRLPOOL OVEN

Model WEE745H0LZ3

Near Rochester, New York 14626

Zach L

Job Details: 03/02/2026

"Replaced burnt and damaged terminal block, wiring harness, and power cord. Tested, all functions working properly.; dspstn on spec-tagged invntry: 1 90-2060 CORD 4' 40A 4W"

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model QHE16HYPBFS

Near Rochester, New York 14619

Zach L

Job Details: 03/02/2026

"Replaced compressor. No refrigerant in system when cutting into system. Pressure tested with 250psi nitrogen, lost 10 psi in 20 mins. Unable to locate source of leak with leak detector. Contacted techline, case number 20966942 Techline deemed unit unrepairable, will contact customer with next steps; dspstn on spec-tagged invntry: 2 WR98X60 R600A CHARGE CAN 60"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochester, New York 14616

DeVaughn C

Job Details: 03/02/2026

Replaced suspension then calibrated. Repair successful.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Rochester, New York 14613

DeVaughn C

Job Details: 03/02/2026

Replaced outer door assembly. Repair successful.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Rochester, New York 14607

Andres V

Job Details: 02/27/2026

UI is not responding to commands. Noticed Ui housing strip is coming off which could have caused moisture to enter to UI and ruined the UI. ; ordrng 1 W11632709 (Ui) and 1 W11460908 (UI housing)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDP715SYV3FS

Near Fairport, New York 14450

Zach L

Job Details: 02/27/2026

Spray arm end melted again. Found service pointer indicating spray arm and heater need to both be replaced.; ordrng 1 WD05X35098 (Heater) and 1 WD22X33499 (Spray arm)

We serviced a

MAYTAG WASHER

Model MFW7020RF0

Near Spencerport, New York 14559

DeVaughn C

Job Details: 02/27/2026

"Customer reports unit gets to spin cycle, does not spin but does not stop running & F1E1 error code events but no safety related issues. Contacted Whirlpool Safety Team to report as instructed. Safety Team Agent states dispatch was due to spinning with door open report. Door switch is functioning as designed. F0E2 (Oversuds) error code stored. Unit would not drain properly in diagnostic test. Discovered blockage in drain pump trap. Removed blockage, calibrated, then tested. Repair successful. SAFETY TEAM SN: 22519015"

We serviced a

WHIRLPOOL WASHER

Model LSR7233DQ0

Near Spencerport, New York 14559

DeVaughn C

Job Details: 02/27/2026

Customer reports leaking during use. Discovered heavy oil leak. Gearcase and agitator should be replaced. Lint trap on drain hose was also clogged with lint. Customer monitor leak in meantime. ; ordrng 1 285565 (Agitator) and 1 W10880720 (Ring-Tub w/ Gasket) and 1 3360629 (Gearcase) and 1 285753A (Coupler) and 1 WP3363394 (Pump)

We serviced a

WHIRLPOOL RANGE

Model WSGS7530RZ0

Near Fairport, New York 14450

Trevor

Job Details: 02/27/2026

Left corner endcap is also damaged during delivery and needs replacement.; ordrng 1 W11747377 (Left endcap)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF530PGM5WW

Near Honeoye Falls, New York 14472

Ben H

Job Details: 02/27/2026

I replaced the broken panel and tested the unit and it works properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR2FHTXVS01

Near Rochester, New York 14626

Andres V

Job Details: 02/27/2026

I replaced the ice maker. Made sure unit was leveled. I cycled ice maker water has good pressure filling the mold.

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Hilton, New York 14468

Andres V

Job Details: 02/27/2026

Replaced the drain hose. Tested it on a diag cycle. Unit is working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Penfield, New York 14526

Zach L

Job Details: 02/27/2026

"Pressure sensor failed. Replaced control board and tested, unit working properly.; dspstn on spec-tagged invntry: 1 W11603810 CNTRL- ELEC"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ11

Near Pittsford, New York 14534

Ben H

Job Details: 02/27/2026

The customers Complaint is the unit makes a loud noise whenever you close the right hand door. When I arrived and tested the unit There was no noise when closing the door and the door closed properly with no issues. The customer is to use and monitor the unit and if the noise returns the customers is to video it to help with diagnostics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQC7836RZ

Near Pittsford, New York 14534

Ben H

Job Details: 02/27/2026

I replaced the water box assembly and tested the unit and it works properly

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Hilton, New York 14468

DeVaughn C

Job Details: 02/27/2026

"Customer reports unit is emitting a smell. Discovered stagnant water inside machine. Unit was not draining properly due to kinked drain hose. Mounted drain hose properly, then unit drained as designed. Repair successful."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model DDT700SSN3SS

Near Rochester, New York 14616

DeVaughn C

Job Details: 02/27/2026

"Customer reports unit works intermittently, H20 error, and pods wont dispense. No error codes stored. Unit cancels will not perform diagnostic tests. Tested unit in consumer cycle. Unit fills, sprays, and drains properly. Contacted GE Technical. Agent suggested replacing pressure sensor. Repair successful."

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GTS22KGNBRWW

Near Pittsford, New York 14534

Trevor

Job Details: 02/27/2026

Refrigerator is in the garage and is garage ready down to 38 degrees F. The freezer setting knob couldn't be turned to the max cool position due to some frost buildup in mechanism. Removed frost and now setting moved freely. The light in fridge isn't working. New LED needed which is part of the control board. Ordering new control board.; ordrng 1 WR55X43825 (Control board with LED)

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model PFQ97HSPV0DS

Near Pittsford, New York 14534

Trevor

Job Details: 02/27/2026

Installed new Compressor blower Inverter board and tested. During the Dry cycle The Compressor And Blower Have started Consistently which wasn't the case before. Repair is successful.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Webster, New York 14580

Zach L

Job Details: 02/27/2026

"Sump failed, unable to move water. Replaced sump assembly and tested. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Webster, New York 14580

Zach L

Job Details: 02/27/2026

Replaced failed UI and ran forced defrost. Unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Farmington, New York 14425

Ben H

Job Details: 02/27/2026

Customer complaint is unit is still leaking. I tested the unit for an hour and found no leaks however I did notice the bottom door seal was warped so I replaced that and gave the customer some soap samples and the customers to use the samples and monitor the unit. If the Unit works with no issues When using the samples that I instructed the customer to Buy and use soap pods instead of liquid

We serviced a

WHIRLPOOL MICROWAVE

Model WMMS3130RB02

Near Victor, New York 14564

Ben H

Job Details: 02/27/2026

I replace the faulty turntable motor and tested the unit and it works with no noise

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Rochester, New York 14620

Trevor

Job Details: 02/27/2026

Customer complaint that washer is stuck in sensing was not observed during visit. Calibration and test were passed successfully. Advise customer that canceling the cycle will reset the computer. Customer didn't try unit after initial problem and didn't know it was okay after that.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Canandaigua, New York 14424

Ben H

Job Details: 02/27/2026

The customer complaint is the unit does not make any ice. I Tested the icemaker and it could not reach home position so I replaced it and tested it again and this time it cycled properly

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GTE18GTNGRWW

Near Rochester, New York 14626

Andres V

Job Details: 02/27/2026

The evaporator fan motor is loose and makes a heavy vibrating sound when running. GE Reccomends replacing all evap fan parts. ; ordrng 1 WR21X30022 (Evaporator rear bracket) and 2 WR02X12008 (Grommet)s and 1 WR60X31522 (Evap motor) and 1 WR02X10540 (Bumper) and 1 WR21X30013 (Front bracket) and 1 WR60X46086 (Fan blade)

We serviced a

WHIRLPOOL M/W OTR

Model WML75011HN0

Near Rochester, New York 14609

Andres V

Job Details: 02/27/2026

Brackets holding the start button panel broke off causing panel to not stay in place. Unit does still respond to commands and heats. ; ordrng 1 W11206891 (UI housing)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Rochester, New York 14610

Andres V

Job Details: 02/27/2026

Replaced the vent. Customer stated she has been able to do cycles since cleaning out the drain hose.

We serviced a

KITCHENAID DISHWASHER

Model KDTS424SPS0

Near Webster, New York 14580

Zach L

Job Details: 02/27/2026

"UI display discolored, needs new UI. Does not appear to be leaking from door seal. Filter mount broken, needs new filter mount.; ordrng 1 W11787208 (UI) and 1 W11568785 (Filter)"

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GNE27JYMXFFS

Near Rochester, New York 14624

Trevor

Job Details: 02/27/2026

"Ice maker is making a loud chattering noise. Internal machanizm is faulty, and Ice shield is broken. New ice maker is needed.; ordrng 1 WR30X39385 (Ice maker)"

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near North Chili, New York 14514

Trevor

Job Details: 02/27/2026

Complaint that burner flames will go from high to low or vise versa wasn't observed. If all burners are doing this then advised customer that there might be a problem with the gas pressure to appliance. Oven is talking long to light due to a weak igniter. Installed new igniter and tested. Ignition is now occuring normally. Lower oven bulb is out. Removed old bulb and customer will replace with new one. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Webster, New York 14580

Zach L

Job Details: 02/27/2026

Motor seized. Needs new sump assembly; ordrng 1 W11613479 (Sump assy)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Scottsville, New York 14546

Trevor

Job Details: 02/27/2026

Safety case #22635158. Dryer has a short to ground in the motor assembly. New motor needed. ; ordrng 1 279827 (Motor assembly)

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Rochester, New York 14617

DeVaughn C

Job Details: 02/27/2026

"Customer reports loud noise before fill, and decreased spin performance. No error codes stored. Unit completed diagnostic cycle with no issues. Unit functioning as designed."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP670SGV3WW

Near Irondequoit, New York 14617

DeVaughn C

Job Details: 02/27/2026

Spray arm fell off and damaged by heating element. Installed new spray arm then tested. Repair successful.

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Rochester, New York 14618

Zach L

Job Details: 02/27/2026

"Cooktop arrived broken. Customer will get refund from whirlpool, ordering new glass.; ordrng 1 W11051484 (Cooktop glass)"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near West Henrietta, New York 14586

Trevor

Job Details: 02/27/2026

There is no answer at the door and management has left for the day. Rescheduling call.; dspstn on spec-tagged invntry: 2 W11607637 CNTRL- ELEC

We serviced a

KITCHENAID OVEN SINGLE

Model KOCE500ESS20

Near Brighton, New York 14610

Andres V

Job Details: 02/27/2026

"Checked all heating elements. I then took three high temps and three low temps. I found unit was off by about 20 degrees, I calibrated unit to cook 20 degrees hotter customer is to test oven."

We serviced a

WHIRLPOOL WASHER

Model MVW5435PW1

Near Rochester, New York 14621

Zach L

Job Details: 02/26/2026

"Right hinge for lid squeaking and sticking. Replaced hinge and tested, working properly."

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Rochester, New York 14605

Zach L

Job Details: 02/26/2026

"Misdiagnosis, motor did not resolve issue. Needs new main control.; ordrng 1 W11728016 (ACU)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Penfield, New York 14526

Andres V

Job Details: 02/26/2026

"Found the unit not going into a defrost causing fan blade to knick ice, I cleared out most of the frost off and noticed defrost sensor loose around copper pipe and also corroded. Checked heating element for continuity. ; ordrng 1 W11249952 (Evap fan assembly)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Webster, New York 14580

Andres V

Job Details: 02/26/2026

"Replaced cam,belt,ACU and lid lock. Ran a high spin speed the bearing is worn unit will need Gearcase ; ordrng 1 W11449840 (Gearcase) and 1 W11449840 (Gearcase) and 1 W11550891 (Agitator)"

We serviced a

GENERAL ELECTRIC REFRIGERATOR/TOP

Model GSE25GYPFS

Near Henrietta, New York 14467

Trevor

Job Details: 02/26/2026

Water is not dispensing due to Frozen waterline in the filter head assembly. Defrosted line and added some foam insulation to reduce cold air around filter area. Also the fridge temperature was at 35°. I increased temperature to 39 to reduce freezing.

We serviced a

MAYTAG DRYER

Model MEDX8FTBW0

Near Rochester, New York 14612

Andres V

Job Details: 02/26/2026

"Checked unit for heat did find it heating properly. Customer did state that unit is very humid when a cycle is done. I used whr air flow tool it said poor ventilation, I could not check vent going to outside because it is on the roof. I Reccomended getting a vent cleaner out to inspect vent."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Rochester, New York 14626

DeVaughn C

Job Details: 02/26/2026

"Latch has failed, preventing door from staying closed. Latch should be replaced. ; ordrng 1 WPW10653840 (Door Latch)"

We serviced a

FRIGIDAIRE RANGE

Model FEF368GCE

Near Rochester, New York 14607

Zach L

Job Details: 02/26/2026

Replaced element and tested. Unit working properly.

We serviced a

GENERAL ELECTRIC REFRIG/SIDE-BY-S

Model GSS20GSDBSS

Near Rochester, New York 14610

Zach L

Job Details: 02/26/2026

"Evap fan not moving enough air. Needs new evap fan. Dispenser always dispensing crushed, needs new solenoid.; ordrng 1 WR60X10185 (Evap fan) and 1 WR62X23154 (Ice dispenser solenoid)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP107ESS01

Near Rochester, New York 14618

Zach L

Job Details: 02/26/2026

Replaced turntable motor and tested. Unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Rochester, New York 14619

Zach L

Job Details: 02/26/2026

Replaced ice maker and tested. Unit successfully completed harvest cycle and filled.

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP670SYV1FS

Near Hilton, New York 14468

DeVaughn C

Job Details: 02/26/2026

Customer reports HrF (Internal Board Failure) error code. Heater runs constantly during diagnostic test. Control board should be replaced. ; ordrng 1 WD21X35479 (Control Board)

We serviced a

GENERAL ELECTRIC RANGE

Model GGF600AV2ES

Near Rochester, New York 14612

Andres V

Job Details: 02/26/2026

"Ignitor is getting proper voltage but not glowing, unit will need Ignitor replaced. ; ordrng 1 WB13X47325 (Ignitor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rochester, New York 14608

Ben H

Job Details: 02/26/2026

I replaced the weak suspension rods and tested the unit and it works properly

We serviced a

KITCHENAID OVEN

Model KODE507EBS02

Near Brighton, New York 14610

Ben H

Job Details: 02/26/2026

"Case number 22669254Unit has an F6E6 and an F6E9 error code for communication loss. I tested the UI harness and it tests as good. I contacted tech line for diagnosing the unit, after further diagnostics tech line determined the UI needed replacing, but advised there is no way to tell which board is causing the issue, it was recommended we have all boards and the blower wheel on hand, and start first with the HMI. I informed the customer that tech line recommends replacing the UI but theres no way to confirm that is actually the issue, so I quoted them for the UI, all boards, and the blower wheel. I advised the customer if they are not willing to replace all parts necessary, then to not proceed with the repair, as there is no way of telling which component is the issue. Customer acknowledges that once boards are installed , they cannot be returned. Customer wants some time to research and consider.; rqstng P&A on 1 W10916763 (Hmi) and 1 W10801665 (Acu without power) and 1 W11713858 (Blower wheel), states that autho needed"

We serviced a

HOTPOINT WASHER

Model HTW240ASK6WS

Near Rochester, New York 14626

DeVaughn C

Job Details: 02/26/2026

"Part needs to be authorized by Square Trade. Square Trade will contact customer to reschedule. ; O-emld tckt , states that autho needed"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW485ASW0WB

Near Rochester, New York 14621

DeVaughn C

Job Details: 02/26/2026

"Customer reports unit will not work. Most recent codes F29 (Suds Lock) and F8 (Pressure Sensor Loss). Discovered hot water supply valve was off, preventing proper operation. Turned on supply valve then conducted diagnostic tests. Unit functioning as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Rochester, New York 14613

DeVaughn C

Job Details: 02/26/2026

Unit is not covered under warranty. No further repair/diagnosis at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV

Near West Henrietta, New York 14586

Trevor

Job Details: 02/26/2026

The lights are not working in the fridge or the freezer. Replaced the freezer light LED to resolve the issue of no light in both compartments.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near West Henrietta, New York 14586

Trevor

Job Details: 02/26/2026

No light due to a broken door switch. Installed new switch from stock. Fridge light is now functioning normally. The leasing office is closed on Thursday to get purchase agreement info. ; used 1 W11384469 (Door switch) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Brighton, New York 14610

Ben H

Job Details: 02/26/2026

"The right hand gasket is ripped. Customer might have us ship it directly to them and they will replace but wants some time to think about it; rqstng P&A on 1 W10830047 (Gasket (SHIP DIRECT)), states that autho needed"

We serviced a

GE DRYER

Model GTD65GBSJ3WS

Near Irondequoit, New York 14609

Ben H

Job Details: 02/26/2026

I replaced the broken belt and tested the unit and it works properly

We serviced a

GENERAL ELECTRIC DRYER

Model PTD60EBSR2WS

Near Fairport, New York 14450

Ben H

Job Details: 02/26/2026

"The customer complaint is that the dryer will not function at all. I tested voltage at the outlet and found only 75v between L1 and L2. L1 to N was only 15v, L2 to N had 120v. I recommended the customer call an electrician. The dryer does not require any repairs at this time."

We serviced a

WHIRLPOOL RANGE

Model WFES5030RS0

Near Rochester, New York 14626

Zach L

Job Details: 02/26/2026

"Replaced bake element. Tested, new element functioning properly."

We serviced a

WHIRLPOOL WASHER

Model WFW4720RW0

Near Hilton, New York 14468

Andres V

Job Details: 02/26/2026

"Replaced 4 shocks on unit, I ran a drain and spin with towels unit started out shaking but as speed ramped up i balanced out. I suggested customer does a full load of clothes and monitor. If she calls back order W11460604. This repair will require two men and double time if needed to be done ; dspstn on spec-tagged invntry: 4 W11316766 SHOCK"

We serviced a

GENERAL ELECTRIC RANGE

Model JGP3030SL2SS

Near Webster, New York 14580

Andres V

Job Details: 02/26/2026

Replaced the switch harness. Left rear burner is lighting now properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Webster, New York 14580

Andres V

Job Details: 02/26/2026

Ice box fan is not working. I checked power voltage at the fan did not find dc voltage. Theirs a service pointer for issue with ice box fan and unit going into sabbath mode unwanted. ; ordrng 1 W11533212 (Control boards)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Ontario, New York 14519

Andres V

Job Details: 02/26/2026

Found error code for long fill. I checked the drain hose found it laying on the ground so unit was filling and draining at the same time. I adjusted the drain hose so it sits up right and doesnt siphon itself out. Ran a diag cycle successfully. I then also started a normal cycle unit filled and advance to wash.; dspstn on spec-tagged invntry: 1 W11307244 LATCH

We serviced a

WHIRLPOOL OVEN

Model WFES3330RZ0

Near Brockport, New York 14420

Zach L

Job Details: 02/26/2026

"Replaced infinite switch for burner. Average oven temperature measured 15 degrees low, recalibrated."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Fairport, New York 14450

Ben H

Job Details: 02/26/2026

Customers complaint is that the drain pump runs continuously. I replaced the control board and tested to verify proper operation. Unit is working properly.; dspstn on spec-tagged invntry: 1 W11608056 CNTRL- ELEC

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Fairport, New York 14450

Ben H

Job Details: 02/26/2026

"The customer complaint is the unit does not respond to touch. The customer Has an extended warranty with square trade and they will reach out to them for a dispatch. The unit will need a new UI and ACU. I collected the service fee from the customer to be reimbursed when we receive dispatch; rqstng P&A on 1 W11367339 (Ui) and 1 W11780094 (ACU), dspstn on spec-tagged invntry: 1 W10909685 FUSE- THERMAL"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW585BSV3WS

Near Rochester, New York 14621

DeVaughn C

Job Details: 02/26/2026

"Customer reports unit doesnt fill with water/dry agitating. Discovered drain hose going straight down into basement, causing water to siphon. Added trap to hose then tested. Repair successful."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Scottsville, New York 14546

Trevor

Job Details: 02/26/2026

Washer overflowed due to the pressure hose to control board being disconnected. It was still taped to the harness and was never connected.Connect hose to control board and tested washer. Washer was still filling with too much water and didn't appear to be accurately detecting load size. Installed new control board from stock and retested. Tested with quick cycle and the deep fill and everything checked okay.; used 1 W11603810 (Control board) from stock

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ

Near Rochester, New York 14624

Trevor

Job Details: 02/26/2026

Customer complaint of inconsistent ignition or no ignition of oven flame. Tested and saw inconsistent sparking for ignition. Install new igniter spark electrode. Oven is now heating consistently.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD48EASWWB

Near East Rochester, New York 14445

Trevor

Job Details: 02/26/2026

Replaced broken start button. ; dspstn on spec-tagged invntry: 2 WE04X24719 BUTTON START ASM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Canandaigua, New York 14424

Trevor

Job Details: 02/26/2026

Ice buildup on back wall of interior freezer section due to a loose ice chute tube. Removed ice buildup with steamer and reinstalled and secured loose chute tube. Ice maker is cycling and filling normally.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Pittsford, New York 14534

Ben H

Job Details: 02/26/2026

The customer complaint was the unit makes a loud noise. I found the damper was very noisy when opening so I ordered a new damper for the unit; ordrng 1 WPW10594329 (Damper)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Rochester, New York 14626

Zach L

Job Details: 02/26/2026

"Pressures checked good, compressor too hot again. Removed refrigerant and leak tested unit with 250psi nitrogen, no leaks in system. Vacuumed system to 500 microns and held vacuum for 10 minutes. Recharged with R134a. Suspect overheat issue may be caused by irregular circulation in machine compartment. Installed makeshift gaskets to prevent hot air from circulating back into machine compartment intake. Customer to monitor."

We serviced a

MAYTAG DRYER

Model MEDB850WR0

Near Lima, New York 14485

Ben H

Job Details: 02/25/2026

The customer complaint is the unit doesnt heat. I found no continuity in the outlet thermostat so I ordered a new thermostat. I also found the felt is off both sides of the drum and the edges are damaged so the unit will need a new drum; ordrng 1 WP8577274 (Outlet Thermostat) and 1 W10549614 (Drum)

We serviced a

WHIRLPOOL COOKTOP

Model WFES3330RZ0

Near Honeoye Falls, New York 14472

Ben H

Job Details: 02/25/2026

The customer complaint is the unit had a f3e0 error code for sensor shorted. I tested the sensor and it was out of range so I replaced it and tested the unit and the issue is still there. The wiring was good so I replaced the control and tested the unit and it now works properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ

Near Rochester, New York 14624

Trevor

Job Details: 02/25/2026

Damper assembly is noisy and sticking causing freezing in the fridge. Installed new damper. It is now operating normally.

We serviced a

MONOGRAM RANGE

Model ZDP366NP3SS

Near Brighton, New York 14610

Ben H

Job Details: 02/25/2026

"The customer complaint is the left hand bottom burner sparks when already lite. I called tech line for assistance in diagnosing the unit and everything seems to indicate a issue with the electrode. In order to get a proper diagnosis the top of the unit would need to be removed and every burner cap would have to be unscrewed. I was unable to get any of the screws loose and after talking to JM we concluded that if the screws could not be removed they would have to be drilled and if they are drilled the burner cap will need to be replaced. The burner caps are $100 a piece before tax and labor to make the repair is $263 pre tax. If the electrode is the issue it would be $33 pre tax bringing the repair to potentially $896 pre tax. This quote is assuming everything goes smoothly and the electrode is the issue. This quote is subject to change as the unit gets disassembled. The customer is going to think about it and call back if he wants the repair completed ; rqstng P&A on 1 WB13T10065 (Electrode) and 6 WB16T10047 (Burner cap)s, states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Pittsford, New York 14534

Ben H

Job Details: 02/25/2026

Case number 22658243 the customer complaint is a fa e3 error code for diverter error. The diverter cant find home position and keeps moving. I called techline and the unit will need a new sump and motor W11416363 and control W11632725. Customer has extended warranty and will reach out to them for a dispatch for the repair

We serviced a

WHIRLPOOL WASHER

Model WFW5720RW0

Near Pittsford, New York 14534

Ben H

Job Details: 02/25/2026

The customer complaint is the unit leaks. I found water leaking out the soap dispenser. I ordered a new dispenser to be shipped directly to customer and they will install ; ordrng 1 W11747094 (Dispenser (SHIP DIRECT))

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC0

Near Victor, New York 14564

Ben H

Job Details: 02/25/2026

The customer complaint was the unit would not start a cycle. I tested the unit and it started a cycle with no issues. I checked for error codes and there was none and i ran a diagnostic cycle with no issue. Since i am unable to replicate the issue there is no repair required. Customer is to use and monitor the unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAB02

Near Farmington, New York 14425

Ben H

Job Details: 02/25/2026

"I pressure tested the unit with 250 psi and found the leak was on the access port so I cut out that portion and replaced with a new process tube, then pressure tested the unit again and found no more leaks. I vacuumed the system down to 500 microns and recharged with 5oz of R134A. I plugged the unit back in and it is running normal operations and cooling properly. Customer is to monitor over the next 24 hours.; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Rochester, New York 14612

DeVaughn C

Job Details: 02/25/2026

Drain pump running continuously when connected to power. Replaced control board then calibrated. Unit functioning as designed. ; dspstn on spec-tagged invntry: 1 W11608056 CNTRL- ELEC

We serviced a

WHIRLPOOL MICROWAVE

Model WMMS3130RZ02

Near Hilton, New York 14468

Zach L

Job Details: 02/25/2026

"Replaced harness. No change. Called techline. Case#22653982 Techline advised wires on MW relay could be backwards. Swapped wires, blew fuse when testing. Diode on wrong capacitor terminal. Replaced fuse and reconnected diode. Tested repeatedly, unit working properly.; used 1 WPM0805102 (FUSE, CERAMIC) from stock"

We serviced a

KITCHENAID RANGE

Model KECC604BBL

Near Webster, New York 14580

Zach L

Job Details: 02/25/2026

"Replaced left rear burner switch and tested, unit working properly."

We serviced a

GE WASHER

Model GFW550SPR5RS

Near Palmyra, New York 14522

Zach L

Job Details: 02/25/2026

Cleared disposal and tested

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Walworth, New York 14568

Zach L

Job Details: 02/25/2026

Replaced damaged gaskets and set freezer drawers into place. Needs new right deli drawer gasket.; ordrng 1 W10832386 (Deli gasket)

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Shortsville, New York 14548

Andres V

Job Details: 02/25/2026

"Refrigerator damper motor is making a loud screeching sound when opening and closing, also struggling to open/close. ; ordrng 1 WPW10594329 (Damper)"

We serviced a

GENERAL ELECTRIC WASHER

Model HTW265ASW0WW

Near Geneva, New York 14456

Andres V

Job Details: 02/25/2026

Water valve solenoid is staying open letting water flow thru and also leaking outside. Unit will need new water valve. ; ordrng 1 WH13X26534 (Water valve)

We serviced a

MAYTAG FREEZER

Model MFF2258FEZ07

Near Geneva, New York 14456

Andres V

Job Details: 02/25/2026

Replaced the left side door gasket. Used heat gun to made sure sealed correctly.