Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1723 customer reviews

David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDEE01 Fresh food evaporator was frozen again. Removed ice and set unit to an 8 hour fixed defrost. Customer to monitor

Near Latta Rd, Rochester, NY 14612
David L.

David L.

MICROWAVE KITCHENAID KMHS120ESS4 Replaced door that had split.

Near Spencer Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7749SBB3 "Customer states unit caught on fire during a cycle, smoke & flames began emitting from the right side of the door. Upon arrival unit smelled like smoke. Removed door and indeed there was evidence of a thermal event; plastic on the board was melted and soot was present. Seems to have originated from the P3 & P4 connections. All connections on the sump assembly & heating element looked fine. Contacted Whirlpool tech line and was suggested to replace all damaged components if parts are still available. Contacted Whirlpool Safety department after speaking with tech line. Safety Department stated they will speak with the consumer and contact them with a resolution; no further repair is to be done. Tech Line SR: 7725576749 Safety Team SR: 7725525883"

Near Mae Meadow, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED75HEFW0 Replaced control and user interface. Unit still won’t start. Called the manufacturer who walked me through more tests. Tech line agent suggests to replace the main harness. SR: 7725572969; ordrng 1 W10637538 (HARNESS)

Near Atkinson St, Rochester, NY 14608
Steve M.

Steve M.

WASHER WHIRLPOOL MVWB765FW1 Found sheet stuck under agitator. Removed agitator and reassembled with lock tight. The washer tests good.

Near Parkside Pl, Lima, NY 14485
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 Technician is having issue with new tub fitting inside case. Discovered that new tub is larger than old tub causing issue. New tub is 23 inches wide old tub is 21.25 inches wide. Reordering tub. ; ordrng 1 W11287253 (TUB (OUTER) )

Near Dunning Ave, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL WTW7500GW0 Replaced user interface for unresponsive interface. The washer tested good.

Near E Main St, Avon, NY 14414
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC565FW Customer concerned about unit not completing cycles and clothes coming out wet. F7E5 error code stored. Replaced actuator. Unit testing good.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Near Nory Ln, Rochester, NY 14606
Dave F.

Dave F.

RANGE KITCHENAID KSGB900ESS0 Replaced dsi board for not recognizing that a flame was present after it light . Tested unit . Tested good . Part is covered

Near Mildahn Rd, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Crisper drawer shelf holder is backwards on the right hand side . Took the screw out and tried to turn the holder with no luck . Called techline SR 7725576157 . Found that the shelf when it was delivered was not installed in the correct location and the shelf was falling out . Sent pictures techline after making required adjustments directed by techline the shelf is now sitting as expected .

Near Ashwood Ln, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 The unit is freezing in FF section. Found a ball of ice on evaporator at the capillary tube. The unit is showing signs of low charge. Ordering evaporator and control. Installed thermistor due to previous company repair that was not correct. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W11039821 (contrl-box) and 1 WPW10143759 (dryer)

Near Loud Rd, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KDPE234GPS0 Dishwasher washer not working correctly . Took off the kick plate and roaches fell out . Dishwasher is not covered under warranty. .

Near Kennedy St, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDBH949PAB4 Replaced control. Unit testing good.; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC

Near Legion Cir, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIL27CXMS0 Replaced water valve inside the cabinet. Replaced fill tube waterline that goes to ice maker . Tested unit tested good . If problem persists order WPW10270395

Near Co Rd 10, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHB01 Replaced control and damper due to cooling loss in the fresh food section. Customer to monitor.

Near Mayon Dr, Rochester, NY 14616
Dave F.

Dave F.

RANGE WHIRLPOOL WFE320M0ES1 "Techline SR 7725573353 power cord at the receptacle was burnt there was a thermal event at the cord and receptacle . Customer needs new receptacle and power cord . Found the right front element switch was worn and had black on it . Ordering new switch WP3149400 . Safety SR 7725526361 ; ordrng 1 WP3149400 (switch-inf), dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w"

Near Oakwood Ln, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Unit is loud checked for error codes no codes . Unit needs new gearcase and spanner nut . Ordering gearcase W10811956 and spanner nut W10909670; rqstng P&A on 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)

Near Stablegate Dr, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHB01 Customer had the unit thaw. Unit is operating normally at this time. Suspecting a damper issue based on the customers description ordering damper and controller; ordrng 1 WPW10594329 (control) and 1 WPW10677146 (cntrl-elec)

Near Mayon Dr, Rochester, NY 14616
David L.

David L.

DISHWASHER MAYTAG MDB4949SHZ0 Unit will not start from idle. Was able to run unit in diagnostics. No errors. Unit operated normally afterwards. Replaced console as a precaution

Near Kirk Rd S, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL KBSD606ESS01 Slow ice production likely caused by poor connectivity problem unit has a full frost pattern. Freezer at 4-5 at time of service FF at 37 lowered freezer temp to -5 ordering control kit. ; ordrng 1 W10849799 (cntrl-elec)

Near Lake Rd, Williamson, NY 14589
David L.

David L.

DISHWASHER WHIRLPOOL KDTE104ESS1 Unit was not washing due to an open pump motor. Replaced sump. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Tuliptree Ln, Rochester, NY 14617
David L.

David L.

DISHWASHER WHIRLPOOL KDFE104HWH0 Checked unit for not washing/ not dissolving soap. Unit testing good in diagnostics cleaned float and verified connections. Customer to monitor. If problem persists pre order sump

Near Pebblebrook Ln, Williamson, NY 14589
David L.

David L.

WASHER MAYTAG MVWC416FW Unit was not completing the spin cycle. Over suds code in diagnostics. Ran auto test. Found excess flashing in drain dome. Removed and retested. Unit testing good

Near Overlook Dr, Sodus Point, NY 14555
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced all doors due to dents.

Near Lantana Ln, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 Replaced outer door and drawer. Repair successful.

Near Marketplace Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW0 "Replaced gear case, belt, and shield. Unit made a noise during agitation when tested. Replaced cam. Unit testing good. ; used 1 W10721967 (CAM) from stock"

Near Jorpark Cir, Ogden, NY 14559
Evan E.

Evan E.

OVEN AMANA AGR6603SFS2 Customer stated that flame height was too high on front burners. Adjusted flame height on front burners to customers satisfaction. Unit tested good otherwise

Near Baird Rd, Penfield, NY 14526
Evan E.

Evan E.

COOKTOP WHIRLPOOL WCE97US0HB00 Customer stating that unit is turning right rear burner on its own. Called safety team to report issue. Safety team to contact customer. Sr: 7725511593

Near Dartford Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER KENMORE 417.404127 Customer stated that unit was not spinning out correctly. Upon inspection unit would spin but not at full RPM. Unit needs motor control. Part is discontinued and can not locate at any distributor.

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Water leaking from around the paddle of the ice maker temperatures are good . Called techline SR 7725562646 techline suggested replacing ASSEMBLY, SEPARATOR ordering separator W11324790 . Found condensation in the freezer and fresh food section . Sealed the cabinet. Evaporator fan is working. Temperatures are set . Customer will try with ice maker off and see if it still drips . Thinking it is condensation where the ice door flap is and the ambient temperature. Condenser was vibrating. Inserted piece of cardboard to push the condenser away from body of unit . ; ordrng 1 W11324790 (ASSEMBLY, SEPARATOR)"

Near Co Rd 14, Ionia, NY 14475
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 "F8E5 reversed water hose error code .switched hoses Washer making very loud noise . Found that the cam was chewed up . Replaced actuator W10913953 and cam W1072967 . Calibrated unit and ran auto diagnostics. Unit tested good ; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"

Near Pennsylvania Ave, Avon, NY 14414
Dave F.

Dave F.

OVEN WHIRLPOOL WEG730H0DS0 Range has cooling fan error code. Replaced cooling fan due to no operation. Tested unit in auto diagnostics. Unit tested good . Tested good by running bake . Unit tested good .; dspstn on spec-tagged invntry: 1 W11107275 BLOWER

Near Booth St, Shortsville, NY 14548
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Checked temperatures 0 in freezer. 38 in fresh food . Ice maker fill tube frozen . Tested water flow was poor . Advised need to shut valve and run a need tube . Defrosted fill tube . Tested fill for icemaker in diagnostics. Tested good . Customer will replace.

Near Broad St, Clifton Springs, NY 14432
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Freezer led was bad . Replaced module with W11205083 . Unit tested good .

Near Shilling Rd, Palmyra, NY 14522
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4950HW1 Led on control not on . Power cycled unit would not turn on. Replaced control W11256105 . Calibrated unit and ran auto diagnostics. Unit tested good . If problem persists order W10913953 actuator and another control

Near Woodland Park Cir, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW Rescheduled for another day. Left parts. ; schdld next appmnt for 8/13 TUE !

Near Dewey Ave, Greece, NY 14616
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF302ESS01 Replaced ice maker for maker not calling for water. The ice maker tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near W Lake Rd, Geneseo, NY 14454
Evan E.

Evan E.

DISHWASHER WHIRLPOOL KDFE104HWH0 "Customer stated unit is leaking from edges of door. Upon inspection discovered that inner door gasket was out of channel causing leak. Gasket that is on unit does not stay seated on channel as it should. Replaced gasket and ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once installing new gasket. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W10300924V (GASKET) from stock"

Near W Bloomfield Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER KENMORE 110.2130201 "Customer states unit won’t spin. F7E1 code stored. Unit passed test verification cycle however makes a loud grinding noise during spin, which is most likely causing the basket speed sensor fault. The Gearcase should be replaced."

Near Essla Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 Customer states unit would not complete cycles. Unit would not spin. F7E5 error code stored. Replaced actuator. Unit testing good.

Near Fairview Ave, Rochester, NY 14619
Evan E.

Evan E.

COOKTOP KITCHENAID KECD807XSS01 Replacing cooktop that customer has ordered due to old top cracking. Replaced cooktop. Tested all burners. Unit tested good

Near Woodcliff Terrace, Fairport, NY 14450
Steve M.

Steve M.

OVEN JENN AIR JJW3830WB01 Replaced both cooling fans for f8e0 cooling fan errors. The fans tested good.

Near Colony Ln, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GPS0 Customer stating that unit is not drying dishes. Upon inspection discovered that heater has been shut off due to cool water entering machine at beginning of cycle. Also discovered that customer is failing to use rinse aid. Advised customer to run hot water at sink for brief moment before unit begins to fill. Also highly recommending use of rinse aid this will resolve issue of wet items at end of cycle. Ran diagnostic cycle. Unit tested good

Near Valewood Run, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHW0 Door switch had failed and would not pop back out . Replaced switch . Tested unit tested good . Light comes on.

Near St James Pkwy, Canandaigua, NY 14424
Steve M.

Steve M.

RANGE WHIRLPOOL WFE515S0ES0 Replaced other three switches for cooktop on indicator light not coming on hern operating cooktop burners. The lights are working and cooktop burners are heating.

Near Surrey Hill Way, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIHB Tested temps in both sections and they tested good. Found ice restricting damper. Removed ice and refrigerator tested good.

Near Shire Oaks Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR KENMORE 795.760239 Replaced door switch for light in FF section not turning on. The light tested good.

Near Rundel Park, Rochester, NY 14607
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHB Customer stating that the condenser fan motor was only running intermittently. Fan running at time of service. Compressor and condenser were warmer than normal as well as the million. Made sure condenser was clean and replaced the condenser fan. Reinstalled back cover. Customer to monitor.

Near Talon Run, Rochester, NY 14612
David L.

David L.

OVEN MAYTAG MEW9527FZ Quoted customer for latch motor that is not operating. Customer wants to think about the repair

Near North Dr, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Replaced ice and water dispenser for dispenser sticking on. The dispenser tested good.

Near N Ridgelawn Dr, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR KENMORE 2533187200 Customer complaining of water dripping in FF section from freezer. The drain was restricted in the tray. Also the drip pan in evaporator was not in correct position. Moved tray. Drain tested good.

Near Long Pond Rd, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE 253.3184211 Found ice obstructing airflow from freezer. Removed ice and refrigerator is cooling.

Near Samuel Way, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced pantry control for unit not powering on. The compressor started and all fans are working. The dispenser is also working. The refrigerator tests good.

Near Andilyn Ct, Spencerport, NY 14559
Evan E.

Evan E.

MICROWAVE MAYTAG MMV1174FZ3 Replacing control due to relay sticking on control board causing unit to produce chattering noise while starting cycle. Replaced board ran multiple test cycles. Unit tested good

Near Brookeville Dr, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE FRIGIDAIRE FGMV175QFA Found the top grill on the microwave was not on right so it wasn't allowing the door to close all the way . Reseated grill . . Unit tested good .

Near Harpington Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR KITCHENAID KSC23C8EYY02 Unit is frosting in the fresh food section. Pre ordering fan and thermistor. Sent quote to customer no funds collected ; ordrng 1 W10316760 (thermistor 51.63) and 1 WPW10453428 (fan-scroll)

Near Mariner Cir, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFT2776FEZ00 "Frost build up on fresh food evap . . Tested thermistors. In diagnostics all tested good . Sealed the cabinet. Changed defrost mode from adaptive to basic. Defrosted unit . . Found the tabs on the evap cover were broken and screws missing on cover . Previous service company cut the defrost thermistor and wired a new one . Needs new fan and defrost thermistor. . Needs support for fan . Needs new evaporator housing but to change that there would have to be a sealed system job and a new evaporator installed . Called techline SR 7725557937. Documented findings . ; rqstng P&A on 6 67006425 (screw)s and 1 W11116006 (evaporator) and 1 WPW10389152 (support) and 1 WPW10469927 (housing) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"

Near Schlegel Rd, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evap frozen up . Sealed the cabinet. Changed the defrost most to basic from adaptive. This is a recurring issue with this unit . Previous company came out and replaced the fan and harness with the defrost thermistor. They did not put the defrost thermistor in the correct location. Moved the thermistor to the correct location due to the service pointer. Foil taped and zip tied it in the right spot . Found that the evap cover tabs are broken and has no screws ordering screws 67006425 and evap cover WPW10501260 . Ran test four to make sure 3 way valve is working . Tested good . Gaskets on door are good . Called techline SR 7725553157 Documented everything that was done . ; rqstng P&A on 6 67006425 (screw)s and 1 WPW10501260 (cover-evap)

Near Penfield Rd, Penfield, NY 14526
Dave F.

Dave F.

OVEN WHIRLPOOL WFC150M0EW3 "Tested temperature sensor and is reading room temperature with the oven off . Turned oven on to 350 preheated oven took temperatures. 294 , 393 , 300 , 399, 301, 400, . Oven average is 347 . Oven was calibrated up 10 degrees . This test was done at 0 degrees calibration. Leaving the at 0 degrees .Unit tested good ."

Near Kimberly Anne Dr, Rochester, NY 14606
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104HBL0 Found adjusters are broken and top rack is falling. Ordering adjusters. ; ordrng 1 WPW10195840 (positioner) and 2 WPW10546503 (adjuster)s

Near Warner Rd, Geneseo, NY 14454
David L.

David L.

DISHWASHER KITCHENAID KDTM354DSS4 Replaced upper rack rails that were showing signs of separation

Near Pennicott Cir, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Sr#7725514116 called tech line. Replaced control and found compressor would not start. Still will not go into diagnostics. Went to distributor and got another control. Compressor did not start again. No diagnostics. Called tech line again. The u it is going to be replaced by manufacturer. ; pckd up 1 W11035836 (cntrl-elec)

Near Union St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBWH00 Replaced tube heater and valve due to freezing of ice maker fill tube. Customer tomorrow. Installed facia heater kit

Near Marquart Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4950XW0 "Unit will not agitate nor spin. F7E5 stored. Actuator should be replaced. ; ordrng 1 WPW10006355 (ACTUATOR), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"

Near W Elm St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evap frozen . Checked thermistors in diagnostics passed. Cabinet is already sealed . Defrost mode was in basic not adaptive. Defrosted unit . Thermistor is in the correct position foiled and zip tied and the evap fan is working .unit temperatures were correct and there was screws on the top of the evap cover as there should be . Ran test four and passed . Called techline SR 7725555942 . Techline had no more suggestions and deemed the unit unrepairable.

Near Old Country Ln, Fairport, NY 14450
David L.

David L.

MICROWAVE GE PEB7226SF1SS "Unit was tripping the circuit breaker and linenfuse due to a failed monitor switch replaced switch and fuse; used 1 W10915404 (SWITCH - 3/16"), and 1 WPM0805101 (FUSE-20A) from stock"

Near Midship Cir, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9000CWP1 Customer stated unit was not cleaning dishes properly. Upon inspection discovered that spray arms were severely clogged. Cleaned upper spray arm and lower. If issue persists tech is recommending replacement of spray arms. Ran multiple test cycles to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Grosvenor Rd, Rochester, NY 14610
Steve M.

Steve M.

DRYER MAYTAG MGDX655DW2 Found door catch tight and door was difficult to close. Lessened up catch and the dryer door is closing properly.

Near Pineview Heights, Avon, NY 14414
Evan E.

Evan E.

MW-HOOD COMBO JENN AIR JMV8208DW00 Replacing user interface due to certain buttons on old UI failing to preform function when selecting them. Replaced UI. Tested all keys. Unit tested good

Near Chelmsford Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stating unit is having same issue as before. When starting cycle unit will preform as it is beginning cycle and then shut off. Checked for error codes. No codes were present. Began multiple cycles to confirm unit was starting cycle as it should. Discovered that customer is trying to select cycle functions after the start button has been pressed. For instance after start button has been pressed and unit is sensing customer is selecting the deep clean function or extra rinse. Advised customer cycle selection should be made prior to hitting start. Could not replicate issue while tech is present with machine. Left customer contact info of issue persists. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near East Ave, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8969SDE3 Replacing wash motor due to unit leaking from seal at wash motor. Replaced wash motor. Ran diagnostic cycle. Unit tested good

Near Seton Ct, Penfield, NY 14526
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 "Replacing tub assembly due to old holes in inner tub on old assembly being to sharp and ripping items inside machine. Replaced tub. After replacing tub and reinstalling all parts tech is having issue with door closing. Tub is not sitting correctly inside case. Tub seems to be pinched inside case with no room for play. Will need to return with senior technician for further diagnosis of issue. ; schdld next appmnt for 8/9 FRI 8 am, states that autho needed"

Near Dunning Ave, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER GE N0TF0UND "Hose going to washer is ripped, causing water to spray behind the unit. ; used 1 TJ725RBFFP (HOSE 5' (2)) from stock"

Near Gennis Dr, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW6620HC0 "Replaced door lock, and leveled machine. Hoses were causing a large leak. Also replaced hoses. Unit testing good. ; used 1 TJ725RBFFP (HOSE 5' (2)) from stock"

Near Chili Ave, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW5630HW0 Helped EE with washer repair

Near Dunning Ave, Webster, NY 14580
David L.

David L.

FREEZER WHIRLPOOL WZF34X18DW03 Unit is not cooling due to the coil thermistor not functioning properly. Replaced control and ordering thermistor; ordrng 1 WPW10384183 (thermistor)

Near Lake Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SMYM05 Found defrost drain was plugged at the duck bill. Cut duck bill and removed debris. Removed ice from freezer floor.

Near Chalet Cir, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 Freezer temps is 32 degrees. The coils were plugged. Removed lint. Found compressor running hot. Customer is going to monitor for 24 hours and if the temps stay warm the unit will need a compressor. The customer will replace.

Near Coe Rd, Livonia, NY 14487
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced led for shorted led that was causing no light in freezer and dim light in FF section. The lights tested good.

Near 2nd St, Geneseo, NY 14454
Evan E.

Evan E.

RANGE AMANA ACF3325AB Replacing ignitor due to unit not heating. Replaced ignitor. Ran test bake cycle to 350. Unit tested good

Near Crest Ave, Macedon, NY 14502
Dave F.

Dave F.

DISHWASHER WHIRLPOOL GU2500XTPT3 Replaced thermal fuse and wire harness to door switch. Tested unit in diagnostics. Unit tested good . If any more problem persists . Unit may need new control and the control is discontinued.

Near Sagamore Cir, Rochester, NY 14617
David L.

David L.

REFRIGERATOR KITCHENAID KRFF300ESS00 Replaced door cam that was preventing the door from closing. Unit tested good.

Near Ridge Rd, Williamson, NY 14589
David L.

David L.

REFRIGERATOR WHIRLPOOL KSSC48QTS02 Replaced ice bucket lever and spring. Installed new ice maker cover due to clumping . Replaced water filter. Cleaned condenser and installed kick plate

Near Salt Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced for evaporator and cleaned drain tube.

Near Scarborough Park, Rochester, NY 14625
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 "Replaced compressor, evaporator and drier for no cool. The freezer tested good."

Near Sliker Hill Rd, Conesus, NY 14435
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.5177951 Fresh food evap frosted up . Found ice block above evaporator found where the hose to the water bladder come in there was no insulation inside it . Put foam in side in hole and around . Replaced the thermistor as it had discoloration and was black no longer brass looking . Foil taped and zip tied thermistor. Changed Defrost mode to basic from adaptive. . Tested evap fan tested good . Unit tested good .

Near Whistlers Cove Ln, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDX6STBW Push to start assembly fell out of alignment in the console. Readjusted PTS. Repair successful.

Near Whitney St, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 "Upon removing pump, found a metal item in the pump. Removed item. Unit testing good. Suggested customer to check pockets before loading clothes."

Near Pacer Dr, Henrietta, NY 14467
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB865GC0 Customer states unit would not dispense water; also would spin slow during the spin cycle. Water would not dispense in manual diagnostics. Replaced valves. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Chalet Cir, Rochester, NY 14618
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD6620HW0 Customer concerned about clothes coming out “a little more moist than they should” when using steam refresh. Noticed the customer had the wrinkle shield on “+steam” which would most likely use more steam. Suggested customer to try turning the wrinkle shield off when using steam refresh and/or use the quick dry cycle after using steam function. Unit twisting good.

Near Stonybrook Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW3505FW1 Replaced user interface. Repair successful.

Near Floren Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Secured loose connection to UI

Near N Ridgelawn Dr, Rochester, NY 14617
David L.

David L.

OVEN JENN AIR JJW3830DS02 Replaced control panel with updated version due to ghost light. Verified version is 16.00

Near Armetale Luster, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Raised freezer door to correct alignment and siliconed liner to seal it.

Near Limpet Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Ice was not working due to a linked waterline. Readjusted line and tested. Unit tested good; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER

Near Olympia Dr, Rochester, NY 14615
David L.

David L.

REFRIGERATOR MAYTAG MSS25C4MGZ01 Replaced door trivet that was falling off and ice maker that was damaged. Called Techline to document mismatched touch up paint on cabinet scratch SR7725525042; ordrng 1 W10134625SHIPDIRECT (tuchup SHIP DIRECT)

Near Kinmont Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KSCS25FVMS00 Replaced the smart valve due to a leak from the solenoid. Leak checked unit after install.

Near Woodmill Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED75HEFW0 "As discovered during last visit, control is sending 120v to motor. Motor was testing at .8 ohms. Replaced motor. Unit still only clicks when pushing start. Replacing control and user interface. ; ordrng 1 W10875486 (CONTROL BOARD ) and 1 W10919207 (USER INTERFACE )"

Near Atkinson St, Rochester, NY 14608
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit is making clicking noise during cycle. Checked for codes no codes present. Ran diagnostic cycle. During cycle customer pointed out noise they were hearing. Noise customer is referring to is unit engaging cam from agitate to spin. Advised them this noise is normal operation. Unit itself is testing good

Near Northland Ave, Rochester, NY 14609
Evan E.

Evan E.

DISHWASHER WHIRLPOOL GU2300XTVS1 Replacing user interface due to unit not accepting commands. Replaced UI. Ran test cycle. Unit tested good

Near Saxony Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing adjusters due to wheels on original adjusters coming detached from rack causing rack to fall. Replaced adjusters. Also replacing track stop due to unit missing original stop. Replaced track stop. Unit tested good

Near Chesham Way, Fairport, NY 14450
Steve M.

Steve M.

RANGE JENN AIR JDS8850CDS02 Found connection to spark module was loose. Pushed connection in and burners all lit as expected. Put part cost from previous visit to labor. The range tests good.

Near Chaucer Ct, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW0 "Customer concerned about a burning smell. Could not recreate in the auto verification cycle. Looked under machine and saw a mess of oil on the floor and on the shield. Customer then better described the smell as an oily, burning odor. Replacing gear case, belt, and shield. ; ordrng 1 W11035751 (GEARCASE) and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD )"

Near Jorpark Cir, Ogden, NY 14559
Steve M.

Steve M.

REFRIGERATOR AMANA AFI2539ERM00 Found fill tube froze with ice. Removed ice. Tested ice maker and it functioned as expected. Good water flow when calling for water. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER

Near Viennawood Dr, Rochester, NY 14618
Steve M.

Steve M.

RANGE WHIRLPOOL WFG510S0HW1 Tested oven and it lit as expected. It heated to 350 good. The exhaust vent is In the center of console and hot air is coming out on center of oven top and oven top is getting hot. There is insulation between oven and top. The range is working as designed.

Near Westside Dr, North Chili, NY 14514
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAM02 Replaced freezer led lights due to lights not working. Light working properly fresh food gaskets are torn ordering gasketes and returning with ice maker; rqstng P&A on 2 W10407212 (gasket-fip)s

Near Ronald Dr, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Tested ice maker and it was in the off position on arrival. Turned it on and tested. The ice maker tested good. Leveled legs for better door closing.

Near Donna Marie Cir, Rochester, NY 14606
Evan E.

Evan E.

RANGE KITCHENAID KEBS107SSS00 Customer stated that unit was not heating after running self clean cycle. Tested thermal fuse for continuity. Fuse tested open. Replaced fuse and ran test bake cycle. Unit heated up as it should. Also confirmed blower was functioning. Unit tested good

Near Park Cir Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR AMANA ART318FFDW03 Unit had been left on for a few days. It got coldBut would not freeze anything. Suspecting a leak in the evaporator. Ordering evaporator. Verified that a brazen connection will work no need for loc-ring this has a copper heat exchanger. ; ordrng 1 W10836706 (evaporator)

Near Lake Ave, Rochester, NY 14613
Evan E.

Evan E.

WASHER KENMORE 110.286327 Replacing lid switch due to old switch failing causing unit not to spin/agitate. Replaced switch. Ran test cycle. Unit tested good

Near Hunters Ln, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 Replaced control and shocks. Unit testing good.

Near Phillips Rd, Holley, NY 14470
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104ESS1 "Customer stating that door for detergent dispenser is stuck and will not open. Upon inspection discovered that rubber gasket on dispenser door had come unseated and spring was out of place. Removed dispenser door and reseated gasket. Reinstalled spring correctly. Tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK 1 W11259786 TRACK , and 1 WPW10653840 LATCH"

Near Gristmill Ridge, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KUIC18NNZS0 Found water dispenser hose detached from dispenser above evaporator. Reattached hose and ice machine started to make ice.

Near Woodcliff Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced main control, led control and the drawer harness for ice and dispenser not working when door control has power. The refrigerator tests good ; pckd up 1 WPW10675033 (cntrl-elec)"

Near Ross Ln, Avon, NY 14414
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ET18UMXGW0 Found the condenser coils were fully plugged with lint causing warm temps. CleAned coils and refrigerator tests good

Near Ontario St, Rochester, NY 14605
Steve M.

Steve M.

WASHER KENMORE 417.404127 Found no power to motor control unit. Used tester door switch with same result. The unit has harness/motor control unit issue. Recommended to replace washer

Near Maria St, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Sr# 7725528385 replaced led control and had same result. Call d tech line and found pantry control board is causing issue. Ordering control and harness. ; ordrng 1 W11170612 (HARNESS) and 1 WPW10503833 (cntrl-elec)

Near Andilyn Ct, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GSC25C4EYW02 Temps are good in freezer. Found ice stuck in teeth causing the teeth to not move causing no ice production. Recycled power and tested ice maker. The ice maker tested good.

Near Dorington Rd, Rochester, NY 14609
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Sr#7725543640 found some glue on the right side of evaporator that was very close to heater. Removed glue and scraped heater where glue had gotten stuck to it.

Near Dalkeith Rd, Rochester, NY 14609
Steve M.

Steve M.

REFRIGERATOR KENMORE 795.760239 Found the refrigerator needs a door switch. Ordering door switch. ; rqstng P&A on 1 6600JB1010A (DOOR SWITCH)

Near Rundel Park, Rochester, NY 14607
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW9150WW00 "Customer states unit leaks then beeps. F9E1 F8E1 error codes stored. Removed debris from pump, then found a disconnected hose. Secured valve hose found inside of machine. Unit testing good."

Near Beekman Pl, Rochester, NY 14620
David L.

David L.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Ice is melting slightly in the ice bin. Could not get fan to run at full speed. Ordering fan, ice door and separator. Dispatch #KLIZ5LIEPL1; ordrng 1 W10846539 (evaporator fan blade) and 1 W10919724 (door-ice) and 1 WPW10549590 (door-ice)"

Near Maple Center Rd, Hilton, NY 14468
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4950XW3 Drain pump seized up . Replaced drain pump . Calibrated unit . Tested unit in auto diagnostics . Unit tested good .

Near North St, Livonia, NY 14487
David L.

David L.

OVEN FRIGIDAIRE FEF366EQC Replaced open bake element unit testing good

Near Ridge Rd, Ontario, NY 14519
Evan E.

Evan E.

MICROWAVE MAYTAG MMV1174FZ3 "Customer stated that unit will not start cycle consistently and is producing loud clicking noise when attempting to start. Ran multiple test cycles in an attempt to replicate issue. Discovered that noise is coming from relay on control board. Ordering control ; ordrng 1 W11110847 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near Brookeville Dr, Webster, NY 14580
David L.

David L.

OVEN WHIRLPOOL WOS92EC0AB00 "Unit would not power on due to an open control fuse. Replaced fuse and verified installation and fan. Granite countertop overhangs control and is likely causing the fuse to open due to it retaining heat. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"

Near Rosebud Trail, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Tested ice maker for no ice. There was ice in maker. It cycled and called for water. Temps are good at 0 degrees in freezer. Ordering ice maker for possible thermostat issue in ice maker. ; ordrng 1 4317943 (icemaker only)

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced float switch lever due to missing when it was delivered. Tested unit . In auto diagnostics. Unit tested good .

Near Quaker Meeting House Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR AMANA ABB2221WEW1 Drain tube was plugged . Installed new drain tube W10619951 . S code S38253. Defrost drain . Made sure water would go down it . Unit tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Latchmere Dr, Victor, NY 14564
Dave F.

Dave F.

RANGE WHIRLPOOL WFC310S0EB3 Burners are all working . Checked power to unit . Tested good . Checked bake and broil both tested good .. unit is working as expected.

Near Hathaway Dr, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 32 degrees in fresh food section under food on middle shelf. Freezer is good. Raised left door so dispenser gasket meets the ice maker. Raised freezer temp to 3 degrees. Restricted air hole for pantry.

Near Kings Gate N, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6630HW0 "Customer concerned about unit leaving water in the fabric softener dispenser compartment and states unit drains intermittently. F8E1 error code stored. Techline agent states the valves should be replaced. Due to low water pressure going to the dispenser, water is still being left in the fabric softener compartment. As for the intermittent draining, the manufacturer states the drain pump is fine; suspecting siphoning is occurring due to the characteristics of the customers drain setup and/or the faulty valves. Customer had a rubber drain hose going to a pipe in the floor which was filled with water. Suggested customer to have the drain pipe investigated. SR: 7725539224; ordrng 1 W11316255 (VALVE) and 1 W11316257 (HOT VALVE)"

Near Ashley Dr, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Turned refrigerator on and both fans worked as expected. No abnormal noises. The refrigerator is cooling.

Near Macedon Pkwy, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Tested refrigerator and the sizzling sounds are from water hitting the heater in the evaporator area during defrost. The refrigerator tests good.

Near Courtshire Ln, Penfield, NY 14526
Evan E.

Evan E.

VAN FORD TRANSIT CONNECT Oil change and spark plug change

Near Rockwood St, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW8620HW1 "Customer concerned about an F5E3 error code displaying when attempting to start the machine. F5E3 error code stored in diagnostics. Tested resistance of the NTC from ACU which came out to be 22.6 OHMS with an ambient temperature or 79 degrees. Sensor is testing in range. Control should be replaced. Customer will be discussing the issue with the builder and will inquire about replacing the unit. If all else fails, ACU will be replaced. SR: 7725542028; rqstng P&A on 1 W11352122 (ACU)"

Near Lexton Way, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW2 Replacing gear case due to unit leaking oil from gear case onto stator and rotor. Also replacing rotor cover due to error code for locked rotor. (F7e9) replaced gear case. Replaced rotor. Ran calibration cycle. Ran diagnostic cycle. Unit tested good

Near Cedarwood Dr, Fairport, NY 14450
David L.

David L.

WASHER MAYTAG MVWB766FW1 Checked unit for noise during use. Found squeaky gear case ordering gear case ; ordrng 1 W10811956 (drum assy)

Near Lake Meadow Dr, Ontario, NY 14519
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replacing right side roller due to unit producing squeaking noise when opening door. Replaced roller and tested door for customer. Unit tested good

Near Harbor Vw, Williamson, NY 14589
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE204DSS0 Customer stated that unit was not starting cycle due to not being able to select correct cycle. User interface is very dirty causing issue with cycle selection. Cleaned UI and attempted to start cycle. Unit started cycle as it should let unit run diagnostic cycle to confirm function. Unit is functioning as it should. Issue was with user interface having potential stuck key causing cycle not to start. Once cleaning unit was working as it should. Collecting service call fee

Near Ridge Rd, Williamson, NY 14589
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Unit is leaking from the fresh food evaporator. Ordering compressor and evaporator under S71233; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)

Near Seeley Rd, Williamson, NY 14589
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Checked unit for not cooling properly. Found slight ice built up near fan blade. Ran diagnostics. Ran the compressor until a full frost pattern was achieved. No ice build up on the coil. Verified evaporator fan motor connections. Made sure freezer door was sealing properly

Near Harmon St, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL WFG525S0HZ0 Replaced spark modular that was preventing the surface burners fromLighting. Unit tested good

Near Berkshire Dr, Rochester, NY 14626
Dave F.

Dave F.

WASHER MAYTAG MTW5770TQ0 Lid switch failed . Ordering lid switch WP8318084 .; ordrng 1 WP8318084 (switch-lid)

Near Amann Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stating they are hearing scraping noise again coming from unit. Same noise as before. Checked for error codes. No codes were present. Ran test cycle. Could instantly hear noise customer was referring to when unit began to agitate. Stopped cycle and inspected underneath machine. Discovered that mounting screw for shifter that was previously replaced had come loose. This was causing noise. Reinstalled and tightened both screws ran unit again for customer. Unit tested good Unit is under ATEC warranty for shifter being replaced (5/31)

Near Canopy Trail, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7500GC0 Customer stating that unit is producing double beep when selecting start key. Checked for error codes. Unit displaying code for lid lock failure (f5e2) tested lock manually. Lock is receiving power but failing to latch. Replaced lid lock and ran test cycle. Unit completed cycle as it should. Ran rinse & spin while in home to confirm function. Could not replicate issue after replacing lock. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near Culver Pkwy, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 "Customer concerned about unit not completing cycles, not filling up with water, and not draining. F7E1 error code stored. Unit filled and drained as it should in auto diagnostics. Basket would not spin freely; most likely would not reach top RPM to drain water as normal. Removed inner basket & found a bottle cap in the wash tub. Removed cap. Unit testing good."

Near Nantucket Rd, Rochester, NY 14626
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced the control . Tested unit . Unit tested good .

Near Sessler Dr, Geneva, NY 14456
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD92HEFW0 "Customer concerned about the drum being damaged. Drum was bent/defective causing contact with both side panels of the unit. Over time the contact resulted in holes on both side panels. Rollers were also damaged. Both side panels, supports, and drum should be replaced. Installed a maintenance kit and replaced drum. Only received one panel, waiting for the other side to come in. Left panel with customer. ; used 1 4392067 (REPAIR KIT) from stock"

Near Barony Woods, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAW04 Replaced both led lights in freezer and fresh food section . Lights are now working as expected.; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT

Near Melvin Hill Rd, Geneva, NY 14456
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Bail arm hole on fill cup is broken and the bail arm is missing. Ordering bail arm; ordrng 1 WPW10474785 (arm-shut)

Near Bidwell Terrace, Rochester, NY 14613
Steve M.

Steve M.

REFRIGERATOR KENMORE 25331849102 Found signs of low charge and FF gasket is ripped. The compressor is to hot to start. Recommend replacement of unit.

Near Ontario St, Rochester, NY 14605
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Previous complaints are from water dripping at dispenser. Could not recreate problem due to no water hook up. The refrigerator is cooling.

Near Macedon Pkwy, Macedon, NY 14502
Evan E.

Evan E.

COOKTOP KITCHENAID KICU500XBL "Power is out at customers home rescheduling for 8/13; schdld next appmnt for 8/13 TUE 9-12, states that autho needed"

Near Rothwood Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Unit temps were 43 in refrigerator and 0 in freezer. Freshfood section temperature was turn all the way up and freezer was turned on four . Checked frost pattern had good frost pattern. Checked heater . Tested good . .compressor is turning on and start device is good . . When I turned the unit off and then on the unit wouldn't turn back on . Until I hit where the thermostat was and it start . Ordering new thermostat WPW10583801 . Customer paid in full .; ordrng 1 WPW10583801 (thermostat)

Near Teall Bch, Geneva, NY 14456
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDBH949PAB4 Unit will not turn on nor respond to functions. Customer states it would only work on rinse cycle before final failure. Control and/or UI should be replaced. ; rqstng P&A on 1 W10595568 (CONTROL) and 1 W10811161 (USER INTERFACE )

Near Legion Cir, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIL27CXMS0 Ice maker not making ice . Cycled the ice maker and the ice maker tested good . Found fill tube frozen and cracked . Needs new tube . Called techline SR 7725548199 . They suggested replacing the water valve and the fill tube . Ordering WP12956105 valve and tube WPW10213219; rqstng P&A on 1 12664501SP (FILTER BYPASS) and 1 WP12956105 (valve) and 1 WPW10213219 (tube-water)

Near Co Rd 10, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Relay on the separator is sticking. Ordering separator assembly ; ordrng 1 242074223 (module-dispenser)

Near N Ridgelawn Dr, Rochester, NY 14617
David L.

David L.

WASHER MAYTAG MVWB765FW2 Replaced agitator due to clothes getting stuck

Near Red Cedar Dr, Rochester, NY 14616
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHC2355PFBB Temperatures have been inconsistent. Unit at the correct temps at time of service and is making ice. Checked thermistors and loads in diagnostics. Could not replicate issue customer to monitor. And communicate back while unit is in failure

Near Eastgate Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS322FDAB05 The ice maker is not producing ice 120VAC present at the ice maker module. Module is in mid cycle but will not move. The ice maker is also missing the separator. Replaced the ice maker due to an open motor watched it cycle and fill. Ice maker is less than a year old ATEC warranty

Near Galbro Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS25EVMS00 Replaced start device with spare due to unit going off on thermal overload prematurely. Removed evaporator cover to verify full frost pattern after installation. AllOther loads testing good in diagnostics. Customer to monitor

Near Clear Pond Ln, Webster, NY 14580
Steve M.

Steve M.

RANGE KENMORE 790.943827 "Found the indicator lights shorted to back cover of range causing breaker to trip. Quoted customer. Tenant paid service fee. ; rqstng P&A on 2 316022500 (light/lamp,indicator)s"

Near Mayflower Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found damper motor open not allowing air to FF section. Unit will not go into diagnostics. Called tech line. Ordering control and UI. All door handles are damage. Ordering handles under 30 day cosmetic; ordrng 1 W11035836 (cntrl-elec) and 1 W11082783 (cntrl-elec) and 1 W11087463 (damper) and 2 W11123099 (handle)s and 1 W11199711 (HANDLE FREEZER)

Near Union St, Rochester, NY 14607
Steve M.

Steve M.

RANGE WHIRLPOOL WEG730H0DB0 "Replaced regulator, burners and burner caps for flames under top when trying to light. The burners are working as expected now. The right rear switch on valve is not sparking igniter. The igniter is good. Ordering switch. ; ordrng 1 W10478601 (harns-wire)"

Near Valley Rd, Rochester, NY 14618
Dave F.

Dave F.

RANGE WHIRLPOOL WFE515S0ES0 "Replaced right front burner switch due to it shorting out . The switch was burnt . The left front switch is acting up as well as it does not recognize that the switch is off and the cooktop on light stays on . Ordering all switches WP3149404 , both rears and left front WPW10434452; ordrng 2 WP3149404 (switch-inf)s and 1 WPW10434452 (switch-inf)"

Near Surrey Hill Way, Rochester, NY 14623
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB4949SDZ0 "Unit would not drain. Drain pump was getting power but would not run. Replaced pump. Pump will now run but still won’t drain. Checked for any constrictions in drain hose under the sink & it is clear. Suspecting the drain hose is clogged. Replacing drain hoses. ; ordrng 1 8269144A (DRAIN HOSE) and 1 WPW10545278 (DRAIN LOOP), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

Near Imperial Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW6620HC0 Customer concerned about an F5E3 error code. F5E3 error code stored. Door also does not stay closed. Replacing latch. ; ordrng 1 W11316250 (DOOR LOCK)

Near Chili Ave, Rochester, NY 14624
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHS2665TF4 Ice maker is not cycling on its own was able to initiate test 4 times to get it to fill. Ordering ice maker assemblypl; ordrng 1 5303918344 (ice maker assy)

Near Windmill Trail, Rochester, NY 14624
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced water valve for water not entering dishwasher. The dishwasher tested good.

Near East Ave, Rochester, NY 14610
Steve M.

Steve M.

OVEN WHIRLPOOL SF369LEKQ0 On arrival the broil worked as expected multiple times. Customer to monitor. No charge.

Near Hillside Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL KSSC48QTS02 Ice dispensing shaft has stripped due to clumping. Ordering ice maker louvered door. Also ordering missing bucket clip and spring. Condenser to be cleaned on return visit; ordrng 1 EDR3RXD1 (water filter 66.00) and 1 W10134785 (latch-bin 38.11) and 1 WP2198608 (spring 4.46) and 1 WPW10504753 (door-ice 34.60)

Near Salt Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR AMANA ASD2575BRB01 Replaced compressor for not starting causing no cool. The unit is cooling. ; used 1 WPW10143759 (DRIER-UV DYE) from stock

Near Epworth St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT519SZDH00 Tested temps in unit and they were good. The unitt had cycled off and it cycled back on while testing. The refrigerator tests good

Near Willmont St, Rochester, NY 14609
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8969SDE3 Customer stating that unit is dripping from underneath. Upon inspection discovered that unit is leaking from rubber seal on sump. Unit will need new sump & motor. Ordering sump & motor ; ordrng 1 WPW10591570 (SUMP & MOTOR )

Near Seton Ct, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced hardware that mounts the microwave to the top of the cabinet. Installed microwave. Unit tested good .

Near Chadwick Manor, Fairport, NY 14450
Dave F.

Dave F.

VENTHOODS WHIRLPOOL KVWB606DSS Replaced lower chimney for dent . Cleaned with customers stainless steel cleaning . Unit tested good . House is a new build and customers have just moved in on 7/2/19

Near Monarch Drive, Farmington, NY 14425
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT720PADM2 Wash pump was leaking . Replaced wash pump . Tested unit in auto diagnostics. Unit tested good .

Near Co Rd 4, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit may have been frosting in fresh food section . Unit was cooling while I got here . Checked defrost thermistor location and it was not in the correct location . Moved thermistor according to service pointer W11092686D . Sealed the cabinet and changed defrost mode to basic from adaptive. Checked all thermistors in diagnostics all passed . Made sure there were screws in the top of the evap cover and that the cover was tight . Ran tested four in diagnostics to make sure that the evap doesn't get frost when it cycles to cool freezer .tested good . Evap fan works . If problem persists order W11033168 Evap fan Defrost thermistor harness and evap cover WPW10501260 .gaskets on door are sealing good . Unit tested good .

Near Recreation Dr, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD7500GW0 Customer concerned about the sounds not working. Attempted to turn on the sounds by holding the signal option for 3 seconds. Sound still would not emit. Replaced the speaker. Unit testing good.

Near Sothery Pl, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Removed washer from left upper trim so that emit would sit flush with the door. Left trim behind

Near Cross Gates Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR MAYTAG MFI2569VEM2 Water had been shut off to the unit causing freezing temps in the RC per R4317470 service pointer. Turned water on and tested ice maker. Customer to monitor; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near White Oak Bend, Rochester, NY 14624
David L.

David L.

REFRIGERATOR FRIGIDAIRE FHC18312EM5 Revere sea doors due to bent cabinet preventing door seal. Doors now sealing properly

Near Coccia Crescent, Gates, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL GX5FHTXVB04 Unit is not cooling due to a frosted evaporator. CompressorRelay is sticking.replaced jazz board and defrosted the evaporator; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Maryview Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WTW7500GW0 "Control had a burnt mark in it . Needs a need control . Replaced control . User interface would just blink and not turn on . Ordering user interface W11130237; rqstng P&A on 1 W11130237 (console), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

Near E Main St, Avon, NY 14414
Evan E.

Evan E.

WASHER KENMORE 417.404127 Unit was misdiagnosed motor is actual issue not timer. Ordering motor.; ordrng 1 134869400 (MOTOR )

Near Maria St, Rochester, NY 14621
David L.

David L.

REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced valve due to dispensing problems unit testing good

Near Lakewood Dr, Williamson, NY 14589
David L.

David L.

DISHWASHER WHIRLPOOL WDF540PADB3 Unit was not draining due to an open drain pump. Replaced pump and tested; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Lake Meadow Dr, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR GE PFSF6PKXAWW Found the compressor is running inefficient or low charge. The compressor was running on arrival. Restarted compressor and it started right up on power up. No pressure in system. The unit needs a compressor. The cost of repair will outweigh new unit. The customer is going to replace.

Near Warwick Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS1 Replaced hinges but door is still not shutting properly. Issue is with hinge mounts on cabinet itself. Ordering cabinet ; ordrng 1 WPW10681506 (TUB )

Near Samanthas Way, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit is not moving water through cabinet. Soap pod is still in bottom of tub at end of cycle. Checked for codes unit showing code 4-3 (wash motor not running) ran test cycle. Unit would only fill with water but never run cycle. Motor is failing. Replaced sump & motor. Ran diagnostic cycle again. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near Pine Lakes Trail, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BW2 Replacing burner tubes due to tubes having bends in them causing tubes to leak. Replaced burner tubes. Ran test cycle unit tested good

Near Garson Ave, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 "Replaced gear case, unit testing good."

Near Meadowlark Ln, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Customer states unit will stay in “sensing” & not proceed with wash cycle. F8E1 error code stored. Disconnected water hoses from machine to make sure water was coming to the machine. No water was coming to machine because the the water supply was shut off in the basement. Opened the valves in the basement then tested machine. Unit testing good.

Near Moseley Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER KENMORE 110.769225 "Customer concerned about unit running too hot. Removed vent and collected average cycle temps on timed dry for high, medium high, medium, and low.High: 144 DegreesMedium High: 139 DegreesMedium: 137.5 Degrees Low: 133 DegreesUnit seems to be maintaining safe and in range temperatures. Unit testing good."

Near Viennawood Dr, Rochester, NY 14618
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE204DSS1 Replaced motor and drain pump for leaking at connection between them. Replaced right adjuster for broken tab. The dishwasher tested good

Near Pine View Dr, Walworth, NY 14568
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWHW00 Replaced the damper for noise . Tested unit . Tested good .

Near Cove Rd, Canandaigua, NY 14424
Dave F.

Dave F.

DRYER ROPER RED4516FW0 Dryer wouldn't tumble . Found a string had gotten wrapped around the motor . Removed string and replaced rollers and tension pulley due to being worn out . Part used 4392065 . Tested unit after repair . Unit tested good .; used 1 4392065 (REPAIR KIT) from stock

Near E Lake Rd, Canandaigua, NY 14424
Dave F.

Dave F.

DISHWASHER WHIRLPOOL GU2275XTVY0 Dishwasher blinking 7 times . Found that the heater was not turning on in diagnostics. Tested hi limit . Tested good . Tested power from control . Tested good . Ohm the heating read open . Needs new heater quoted customer . Customer will seek new unit .

Near Crestline Dr, Avon, NY 14414
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM3 Customer stating that unit is still leaking after repair. Upon inspection discovered that unit was pitched forward causing water to spray through bottom of door during certain portions of the cycle. Leveled unit and corrected pitch. Ran unit multiple times to confirm function. Unit tested good

Near Sandymount Dr, Rochester, NY 14617

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