Near Rochester, NY 14624
David
Job Details: 01/20/2021
DRYER WHIRLPOOL MED7230HW0 The customer is experiencing dry performance issues. They had a load of towels in the drum that had been run earlier in the day on the towels cycle. The towels were damp. Vent tested good for airflow with tester. Found moisture sensor error saved in diagnostics. Followed tech sheet troubleshooting for thermistors and moisture sensor. Tests are pointing to the ACU. Thermistors testing in range. Moisture sensor harness passed test. Ordering ACU and harness ; ordrng 1 WPW10298258 (Sensor harness) and 1 W11441687 (ACU) and 1 WP8577274 (Thermistor)
Near Fairport, NY 14450
James
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW5620HW0 Replaced ui and control and ran drain and spin cycle.
Near Penfield, NY 14526
James
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDFE104DSS3 Q 1 n. Q2 n. Q3 n. Unit not draining found toothpick in pump. Removed toothpick and unit functions properly. Charge sc only
Near Penfield, NY 14526
James
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB4949SHZ1 Q1 n. Q2 n. Q3 n. Spray arm tube extrudes too far for door to seal. Found tabs bent that hold feed tube to tub. Corrected tabs and reinstalled tube. Door seals properly. If problem persists tub would need to be replaced
Near Fairport, NY 14450
Evan
Job Details: 01/20/2021
RANGE JENN AIR JGC8536ADS Tech cannot install ignitor due to burners screws being stripped out causing issue. Tech will need to return with drill bit and drill in order to install ignitors. ; schdld next appmnt for 1/21 THU !
Near Penfield, NY 14526
James
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW4855HW1 Q1 n. Q2 n. Q3 n. Unit stopped midcycle and didn't spin. Long fill error. Tested valves in diagnostics and the functioned properly. Calibrated control and started quick wash. If problem persists replace control
Near Penfield, NY 14526
Evan
Job Details: 01/20/2021
REFRIGERATOR AMANA AFD2535FES "Replaced jazz board due to unit failing to run compressor. Replaced jazz board. Programmed control. Confirmed compressor was running. Unit tested good. Ordering damper cover due to technician breaking old cover ; ordrng 1 67003900 (DAMPER COVER ), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"
Near Macedon, NY 14502
Tanner
Job Details: 01/20/2021
DRYER MAYTAG MED6630HC1 Q1 no q2 no q3 noReplaced water valve and nozzle assembly. Tested unit and unit tested good.
Near Irondequoit, NY 14609
Evan
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Customer stating that unit is failing to move spray arms or water through cabinet. Discovered code 4-3 for wash motor failure. Wash motor will need to be replaced. Ordering wash motor ; ordrng 1 WPW10671941 (WASH MOTOR )
Near North Chili, NY 14514
David
Job Details: 01/20/2021
DRYER WHIRLPOOL WGD95HEXW0 "Unit will not run. Removed lid to access the control. 120VAC on both the motor relay and the heater relay. When started neither of them are closing. Unit needs a control board. Customer will let us know when they decide to proceede with the repair. ; rqstng P&A on 1 WPW10378252 (Control), dspstn on spec-tagged invntry: 1 661570V BELT and 1 WP3392519 FUSE-THERMAL"
Near Churchville, NY 14428
David
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF560SMHB00 Replaced the water valve due to no ice. Jumped thermostat on the ice maker module to test cycle and fill. Full ice mold after harvest cycle.
Near Brockport, NY 14420
David
Job Details: 01/20/2021
WASHER ROPER RTW4516FW Inspected unit for drain issues. Was able to the drain hose into the tub to test. Drain pump functioning fine. Found a long fill error in diagnostics. Both water valves are testing ok electrically. Unit checks ok.
Near Churchville, NY 14428
David
Job Details: 01/20/2021
WASHER MAYTAG MHW5630HW0 Acu has failed completely. Ordering g ACU and HMI under ATCP10567 code for parts coverage. ; ordrng 1 W11316623 (Hmi) and 1 W11322901 (Acu)
Near Hamlin, NY 14464
David
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW6620HW0 Replaced hot water valve that was leaking at the hose. Customer provided a new stainless steel water that I used to install the new valve. Ran test 12 to test. Unit tested good.
Near Rochester, NY 14615
James
Job Details: 01/20/2021
DRYER WHIRLPOOL WGD94HEXW1 Q1 n. Q2 n. Q3 n. Unit loud due to worn belt and idler pulley. Need dryer repair kit; ordrng 1 4392067 (Repair kit)
Near Rochester, NY 14612
James
Job Details: 01/20/2021
WASHER MAYTAG MVWX655DW1 "Q1 n. Q2 n. Q3 n. Unit sound off balance and doesn't spin clothes out fully. Found no error codes. Tub spins off center causing washer to walk. Wash plate stuck to transmission. Need wash plate, hub, gearcase, and control. ; ordrng 1 W11116592 (Cntrl) and 1 W10902814 (Wash plate) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub)"
Near Livonia, NY 14487
Steve
Job Details: 01/20/2021
DRYER WHIRLPOOL WED92HEFW0 Found the vent going into the wall behind dryer is the harp pipe vent and is separating and letting air out into room. Informed customer and recommended customer replaces vent. The vent goes up into wall. I recommended customer get that pipe cleaned also
Near Rochester, NY 14616
Evan
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Replaced door and now new door is causing same issue. Issue is with hinge. Ordering hinges ; ordrng 1 W11218692 (HINGE ) and 1 WPW10248409 (HINGE )
Near Fairport, NY 14450
Evan
Job Details: 01/20/2021
RANGE KITCHENAID KDRP407HSS4 Ordering element and enter button due to units bake element testing open and enter button failing to function; ordrng 1 4451175 (ELEMENT ) and 1 WP4452997 (BUTTON )
Near Rochester, NY 14608
James
Job Details: 01/16/2021
OVEN WHIRLPOOL WFG505M0BS3 "Q1 n. Q2 n. Q3 n. Light keeps blowing. Replaced light bulb. Door seal torn. Need door gasket and bulb. ; ordrng 1 W10856866 (Socket) and 1 WPW10535778 (Seal), dspstn on spec-tagged invntry: 1 8009 BULB-4OW"
Near Brockport, NY 14420
James
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDFE104HPS1 Q1 n q2 n. Q3 n. Unit not washing. Pump is plugged in with power from the control. Need pump. ; ordrng 1 W11085683 (Pump)
Near Brockport, NY 14420
James
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not drying. Tested diagnostics cycle. Sani rinse and heater not functioning. Need control and ui ; ordrng 1 W11305308 (Control) and 1 W11116422 (Panel)
Near Webster, NY 14580
James
Job Details: 01/16/2021
RANGE KITCHENAID KERS807SSS01 Replaced thermostat and leveled unit. Tested top and bake cycle. Unit functions properly. One year warranty on repair
Near Rochester, NY 14612
James
Job Details: 01/16/2021
DRYER WHIRLPOOL MEDC465HW0 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Ran dryer without drum and found motor internals contacting motor case. Need motor. ; ordrng 1 279827 (Motor)
Near Ontario, NY 14519
James
Job Details: 01/16/2021
RANGE WHIRLPOOL WFG374LVS0 Replaced igniter and attached ground strap to burner. Tested several times. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Penfield, NY 14526
James
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Unit still had door open icon with ui disconnected. Replaced pantry ui and ui displays door open icon as designed. Called techline for intermittent issue. Sr 7729536460. They had me check all harness connections to see if they're properly seated. Found no issues. Customer is to monitor. If problem persists call tech line for product evaluation.
Near Rochester, NY 14607
Evan
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer stating that unit is producing noise from back wall of machine. Upon inspection discovered that damper fan is producing noise. Ordering damper ; ordrng 1 WPW10594330 (DAMPER )
Near Rochester, NY 14625
James
Job Details: 01/16/2021
DISHWASHER FRIGIDAIRE FGID2474QF0A Q1 n. Q2 n. Q3 n. Unit runs for a few minutes and drains then runs non stop. Replaced control and door LEDs began functioning. Cleaned optical sensor. Ran quick wash customer is to monitor.
Near Webster, NY 14580
James
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ Unit leaking into basement. Found water line connection leaking. Installed new water line bushing and reconnected. Unit no longer leaking. Customer is to monitor.
Near East Rochester, NY 14445
James
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDTM404KPS0 Q1 n. Q2 n. Q3 n. Unit leaking and drain runs non stop. Replaced water line bushing and tested. Unit not leaking. Dishwasher functions properly.
Near Penfield, NY 14526
Evan
Job Details: 01/16/2021
REFRIGERATOR AMANA AFD2535FES Customer stating that unit is not cooling. Entered unit into service mode to test functions. Ran compressor test #2 to confirm function. Unit will need jazz board. Ordering jazz board; ordrng 1 W10503278 (JAZZ BOARD )
Near Fairport, NY 14450
Evan
Job Details: 01/16/2021
RANGE JENN AIR JGC8536ADS Do not have intended parts needed to complete job. Ordered orifice holders due to breakdown showing orifice holders w ignitor assembly. Ordering ignitors ; ordrng 2 WP74009336 (IGNITOR)s
Near Hilton, NY 14468
James
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDTM604KPS0 Q1 n. Q2 n. Q3 n. Unit not accepting commands. Found loose connector. Reseated and reset breaker. Unit functions properly.
Near Fairport, NY 14450
Evan
Job Details: 01/16/2021
REFRIGERATOR KITCHENAID KBFO42FTX00 Customer stating that unit is having issue with freezer door sealing properly. Discovered that rails are causing issue. Rails are beginning to bend due to weight of drawer and also rails missing bearings internally. Ordering rails ; ordrng 2 WP2320616 (RAILS)s
Near Rochester, NY 14626
David
Job Details: 01/16/2021
WASHER WHIRLPOOL WFW92HEFW0 Found unit throwing a water level system error and drain error. Found that the connection to the drain pump assembly was barely connected causing an intermittent drain. Repaired connection. Pump runs as it should. The hot water supply to the unit was restricted due to severe corrosion at the water shut off. Turned water off as it was leaking at the point. The unit will not be able to be used until the water supply to the washer is professionally repaired by a plumber. All other functions testing ok. Fabric softener cup in dispenser needed to be cleaned. This is part of normal owner maintenance and should be done frequently to prevent build up.
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noComplaint of basket staying locked at end of cycle. On arrival basket was locked. Press start button and immediately unlocked. Garments in basket are clean and we'll spun. No stored errors. Ran autodiagnostics and unit testing good.SR7729760794- Advised control may still not be sensing basket speed and due to that hazard will not automatically unlock. Based on prior motor failure suspect bad motor may have taken out motor control sensors on control. Ordering new ACU.; ordrng 1 W11170317 (ACU)
Near Pittsford, NY 14534
Evan
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL KDTE204GPS0 Replacing drain hose due to original hose failing hose had pin size hole in hose causing unit to leak. Replaced hose. Tested unit. Unit tested good
Near Rochester, NY 14626
David
Job Details: 01/16/2021
WASHER MAYTAG MHW5630HW0 Replaced torn bellows. Ran diagnostics to test. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW
Near Penfield, NY 14526
Evan
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDFM404KPS0 Replacing motor due to unit producing noise while switching from upper spray arm to lower spray arm. Replaced wash motor. Tested unit. Unit tests good
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDPE334GPS0 Q1 no q2 no q3Complaint of incomplete washes. Unit will pause and beep. Customer must open and close door to get unit to resume. Customer states unit beeps as if door is still open but the door is not even partially open when this happens. No stored errors on machine. Complete autodiagnostics cycle without issue. Tested door latch and latch mechanism is strong. Checked continuity of switch and actuated switch with probes in connector and switch testing good. ACU may not be sensing door latch correctly. Ordering ACU.; schdld next appmnt for 1/29 FRI PM
Near Victor, NY 14564
Tanner
Job Details: 01/16/2021
WASHER MAYTAG MVW7232HW0 Q1 no q2 no q3 noComplaint of lid not locking. Attempted to actuate lock and would not attempt to lock. Ordering new lock.; ordrng 1 W11394572 (Lid lock)
Near Pittsford, NY 14534
Tanner
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDFE104HBL0 Q1 no q2 no q3 noComplaint of wierd noises and no wash particularly on lower rack. No stored errors. Ran unit with viewing glass and lower spray arm only spraying out of 2/4 wash arms. Attempted to clean wash arm and is rotating better however clog seems to be unreachable. Needs new lower spray arm W11101428. Quoted for new spray arm. Customer will call ATEC if they opt for repair.
Near Ontario, NY 14519
Evan
Job Details: 01/16/2021
WASHER WHIRLPOOL WFW6620HC2 Customer stating that unit is failing to operate and continually flashes lo flow error. Discovered that cold water valve is causing issue. Ordering cold water valve ; ordrng 1 W11316256 (COLD WATER VALVE )
Near Rochester, NY 14625
David
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 The door mullion is not engaging causing the door to close incorrectly. Leveled unit to bring left door up into place. Door shutting properly after adjustment. Deli drawer is freezing items. The evaporator thermistor is reading 57 degrees. Temps near the evaporator read 31 and the pantry thermistor reading 33. Thermistor is out of range. Ordering thermistor and control. ; ordrng 1 W11395558 (Evaporator cover) and 1 W11450890 (Control)
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
WASHER WHIRLPOOL MVW7232HW0 Q1 no q2 no q3 no Complaint of clunking noise during use. Complaint of power button intermittently not working. Ran autodiagnostics. Noise complaint was the noise made during shift from agitation to spin. Unit working properly. Could not reproduce power up complaint.
Near Pittsford, NY 14534
David
Job Details: 01/16/2021
WASHER WHIRLPOOL WTW8100BW0 Unit is displaying UL error with an empty tub. Checked harness and connections to RPS sensor. Rechecked hub and rotor for being loose or worn. Stator and rotor have no cracks and are in good condition ordering RPS sensor. ; ordrng 1 WPW10178988 (RPS sensor.)
Near Rochester, NY 14623
David
Job Details: 01/16/2021
DRYER MAYTAG MEDB766FW0 Motor/blower assembly is making a growling noise when unit gets hot. Rechecked rollers and drum. Straightened side panels that were bent and fastened bulkhead. Noise is happening under load towards the end of the dry cycle. This is likely caused by a failing drive motor. Motor is loud and should be replaced. Ordering motor and blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)
Near Macedon, NY 14502
Evan
Job Details: 01/16/2021
WASHER MAYTAG MVWB835DW4 Replacing console due to unit failing to responds to commands. Unit was displaying f6e3 for UI and CCU failing to communicate. Replaced console. Tested unit. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
WASHER CROSLEY VAW3584GW1 Appointment double booked
Near Honeoye Falls, NY 14472
David
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Spoke to customer. Pre ordered rack adjusters ; ordrng 1 W11268105 (Rack adjuster left) and 1 W11268101 (Rack adjuster right)
Near Farmington, NY 14425
Evan
Job Details: 01/16/2021
DRYER WHIRLPOOL MEDB835DW4 Customer stated that unit was producing noise while in use. Discovered that idler pulley was seized causing issue. Replaced pulley and cleaned other rollers. Tested unit. Unit tested good ; used 1 279640 (PULLEY-IDLER) from stock
Near Macedon, NY 14502
Tanner
Job Details: 01/16/2021
DRYER MAYTAG MED6630HC1 Q1 no q2 no q3 noReplaced thermistor. Tested unit and unit tested good. Complaint of dryer noise. Advised to unstack units to have quieter operationVerbal signature acknowledged
Near Avon, NY 14414
David
Job Details: 01/16/2021
COOKTOP KITCHENAID KGCC506RWW07 Sr7729764847Safety Sr 7726300615Kuf0suewpl1 for parts and laborThermal event under cooktop caused by a shorted switch harness. Documented with techline via video chats and then with safety team by phone. Ordering harness. ; ordrng 1 WP4456905 (Switch harness)
Near Rochester, NY 14623
David
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW Fresh food door has a gap on the top left side. Reversed doors to accomplish proper door closure. Doors shutting properly.
Near West Henrietta, NY 14586
David
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Replaced broken upper rack adjusters that were failing to support the upper dish rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Caledonia, NY 14423
David
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit is freezing items in the fresh food section still. Found product piled up next to the damper causing airflow issues. Deli drawer is in the incorrect as well. Product is bing placed against the back wall blocking the fresh food air returns. All of these things can individually cause items to freeze in the fresh food section. Replaced damper because it was chattering. The unit can be set to recommended settings after product placement is addressed. Setting take a full 24 hours to show results.
Near Honeoye Falls, NY 14472
Steve
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM01 Customer stated refrigerator tripped breaker immediately regardless what outlet it was on. On arrival the breaker was tripped. The windings on the compressor tested good. Unplugged condenser fan motor. Turned breaker on. Plugged in compressor and it started as expected. The evaporator fan motor is also running. Unplugged and plugged in oc denser fan motor. The fan worked. Compressor and all fans are running. Found no breaks in harness. Waited until alarm went off. It did not go off. Tested in defrost and did not shut off. Customer states unit shuts off randomly. Ordering harness and control. ; rqstng P&A on 1 W10812033 (contrl-box) and 1 W10812037 (harns-wire)
Near Webster, NY 14580
James
Job Details: 01/14/2021
RANGE KITCHENAID KFED500EBL02 "Q1 n. Q2 n. Q3 n. Glass fractured and spider web cracked over rh side. No sign of impact. Top defective. 60 month warranty on top. ; rqstng P&A on 1 W10789672 (Top), used 1 Sh (Sh) from stock"
Near Spencerport, NY 14559
David
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDFE104DSS0 "Sump that was revived was defective. Wash motor was not attached and I was unable to seal it back to the sump without risk of it leaking. Re ordering sump. Left water shut off to the dishwasher ; ordrng 1 WPW10605057 (Sump), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near North Chili, NY 14514
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found unit room temperature in both compartments ran test 4 to check cooling and airflow. Poor airflow in the fresh food section causing by frosting of the fresh food evaporator. Waited until unit cycled to the freezer to check 3 way valve operation. 3 way valve functioning OK. Verified frost pattern in test 4-5 Freezer should be cooling normally but is room temp. Suspecting a short in the deli harness causing unit to cycle incorrectly. Disconnected harness. Ordering deli harness, evap fan, and evaporator cover. Cycled power and left cooling off. Customer can turn unit on from the control after 24 hours. ; rqstng P&A on 1 W11170612 (Harness) and 1 W11087438 (Fan), ordrng 1 W11188493 (Cover)"
Near Pittsford, NY 14534
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Sr7729739649 documented Inconsistencies in temperature inside the fresh food section. Customer has air sensing thermometers that are reading 50°. Checked temperature with thermal couple read 30°. Temperature of thermistor via diagnostics reads 37°. Confirmed temperature reading with homes test on fresh fruit thermistor. Thermistor tested good. Because the thermistor reading and my temperature readings were inconsistent Techlines recommending that the thermistors be changed. Ordering thermistors and control as well as door million and gasket. ; ordrng 1 W11135456 (Thermistor rc) and 1 W11135458 (Thermistor fc) and 1 W11135457 (Thermistor CC) and 1 Dataloggers and 1 W11442897 (Control) and 1 W11376604 (Gasket) and 1 W11205537 (Mmullion)
Near Rochester, NY 14612
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS Replaced right hand ff gasket. Left gasket is also torn. Ordering gasket ; ordrng 1 W10830046 (Gasket)
Near Rochester, NY 14612
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00N Replaced freezer led module unit tested good. Customer mentioned paddle isnt working while in home. Ordering dispenser paddle. ; ordrng 1 W10853387 (Paddle)
Near Rochester, NY 14626
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Unit is cooling poorly in both compartments and will not make ice. Found an incomplete frost pattern in the freezer. Unit has a slow refrigerant leak. Ordering evaporator, compressor, process tubing and fittings. ; ordrng 1 WPW10313899 (Evaporator DOUBLE SEALED SYSTEM Rate) and 1 W11209866 (Compressor DOUble sealed system rate) and 1 W10913906 (Process tubes) and 1 wpw10143759 (Drier) and 1 876765 (Tubes) and 1 W10895720 (LOKRING 8.5-5) and 1 W11401417 (LOKRING) and 1 W11401409 (Lokring) and 1 W10895720 (Lokring) and 1 W10897195 (Lokring)"
Near Geneva, NY 14456
Steve
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KFIS20XVMS2 Found control board is not starting refrigerator and lights on ui are blank. Ordering fill tube for broken tube and filter and bypass. ; ordrng 1 EDR4RXD1 (water filter) and 1 W11395888 (BYPASS) and 1 W11415785 (FILL TUBE)
Near Macedon, NY 14502
Steve
Job Details: 01/14/2021
RANGE WHIRLPOOL WEE510S0FS2 Found oven over heating. During preheat it reached 500 degrees. Ordering control and sensor; ordrng 1 W10833885 (sensor) and 1 W10894098 (cntrl-elec)
Near Newark, NY 14513
Steve
Job Details: 01/14/2021
REFRIGERATOR AMANA ART318FFDB06 On arrival the refrigerator was not accessible. Rescheduled. ; dspstn on spec-tagged invntry: 3 W10896677 COUPLING 6X2
Near Irondequoit, NY 14617
James
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW5 Customer home after 3:30. Q1 n. Q2 n. Q3 n. Lid broken on lg hinge. Need lid. ; ordrng 1 W11259006 (Lid)
Near Williamson, NY 14589
Evan
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF300ESS00 Replacing rails due to door not opening properly causing ice build up inside machine. Replaced rails and tested drawer. Drawer now opening as it should. While in home discovered that ice maker motor will not produce ice or run harvest cycle. Ordering ice maker ; ordrng 1 4317943 (ICE MAKER)
Near Sodus Point, NY 14555
Evan
Job Details: 01/14/2021
RANGE KITCHENAID KFDC558JSS00 Cusktmer stating that unit is producing a rattling sound while in use. Referring to service pointer W11498555. Insulation around panel that secures fan will need to be installed in order to cease rattling. Ordering W11175143; ordrng 1 W11175143 (FOAM )
Near Hilton, NY 14468
David
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW5620HW0 "Unit is leaking intermittently. Found evidence of a leak near tub vent. Ordering stator per service pointer. Inspected bellows. Found small tears in the bellow on the left hand side. Ordering bellow. Customer states unit is abnormally loud during spin. Checked level and install. Ordering ACU per service bulletin. ; ordrng 1 W11314648 (Bellow) and 1 W11322903 (Acu) and 1 W11354541 (Stator), used 1 W11409996 (Coupling) from stock"
Near Penfield, NY 14526
Tanner
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW7590FW0 Q1 no q2 no q3 noComplaint of no operation. Attempted to start load and nothing happens. No stored error. Can't run diagnostic test. Replaced ACU. No change.SR7729742225- advised to replace UI; ordrng 1 W10911022 (UI) and 1 WPW10443885 (Lock)
Near Rochester, NY 14619
Tanner
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW0 "Q1 no q2 no q3 noNot advancing through cycles. Not locking. Following stored errors. Close coming out wet.F7E1 basket speed error. Ran autodiagnostics and motor hums but does not agitator or spin. Checked resistance of motor windings and measured 1.5 ohms. Proper range is 5-9.5 ohms. Reconnected motor and unit is now functioning. Ordering new motor since current testing out of values. Motor covered under manufacturer warranty. ; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Near Rochester, NY 14625
Evan
Job Details: 01/14/2021
MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB Unit is now continually flashing power on and off and flashing time in display. Control is causing issue. Control will need to be replaced in order to correct issue. Customer is going to consider repair and contact office if they would like to proceed. Control part # is 5304504070
Near Fairport, NY 14450
Evan
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDTE334GPS0 Replacing heating element due to coating on element beginning to peel off causing burning smell inside unit. Replaced element. Tested unit. Unit tested good
Near Marion, NY 14505
Evan
Job Details: 01/14/2021
DRYER WHIRLPOOL WGD85HEFC0 Customer stated unit was producing noise while in use. Upon inspection discovered that idler pulley was seized causing issue. Replaced idler pulley. Tested unit. Unit tested good ; used 1 279640 (PULLEY-IDLER) from stock
Near Webster, NY 14580
Tanner
Job Details: 01/14/2021
DRYER MAYTAG MGD8200FW0 Q1 no q2 no q3 noComplaint of gas smell. Ran unit and unit smells of normal combustion. Vent tested unit and unit Tested good. Per JJ on prior service call was experiencing intermittent ignitions. Did not present on today's visit. Ordering new gas valve.; ordrng 1 WPW10118347 (Gas valve)
Near Webster, NY 14580
James
Job Details: 01/14/2021
REFRIGERATOR KENMORE 10657784703 Unit not cooling. Only partial Frost pattern. Sealed system leak. Evaporator needs replacing. Customer opt not to repair. Refund for part not used.
Near Irondequoit, NY 14617
James
Job Details: 01/14/2021
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n. Q3 n. Unit makes clunking noise during agitation. Found excessive play in transmission shaft. Need gearcase. ; ordrng 1 W11393685 (Gearcase)
Near Pittsford, NY 14534
Steve
Job Details: 01/14/2021
DISHWASHER KITCHENAID KUDS30IXBT2 Ordering vent for leaking. ; ordrng 1 WPW10469575 (vent)
Near Webster, NY 14580
James
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HS2 Q1 n. Q2 n. Q3 n. Unit has bulb broken in socket. Replaced bulb and tested.
Near Webster, NY 14580
James
Job Details: 01/14/2021
MICROWAVE KITCHENAID KMHS120ESS5 Q1 n. Q2 n. Q3 n. Interlock stuck and blew the fuse. Replaced interlocks and fuse. Unit functions properly. ; used 1 Wpm0805101 (Fuse) from stock
Near Nunda, NY 14517
Steve
Job Details: 01/14/2021
RANGE GE JB740DP1BB Ordering part for friend; ordrng 1 WB30T10130 (range 12 haliant sur) and 1 WB30T10135 (surface element)
Near Rochester, NY 14607
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL n/a Called customer to discuss freezing issue in the fresh food section. Prepared customer for the likelihood of the unit needing a substantial repair. Found ice ball at evaporator inlet indicating a low charge. Unit needs sealed system work. Customer wasnt interested in that cost.
Near Penfield, NY 14625
David
Job Details: 01/14/2021
REFRIGERATOR MAYTAG MFI2569VEM3 WPW10310240 has failed Causing no cooling. Quoted forControl. Customer was not interested in the repair at this time. They will contact us if they wish to proceed
Near Bloomfield, NY 14469
Steve
Job Details: 01/14/2021
WASHER MAYTAG MHW5630HC0 Found legs all the way down and barely in holes to stabilize washer. Screwed in all the legs to stabilize washer and stop it from bouncing and moving while spinning.
Near Lyons, NY 14489
Steve
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDP370PAHB0 Found connection to drain pump came loose. Removed and reseated connection and the dishwasher is draining as expected.
Near Fairport, NY 14450
Steve
Job Details: 01/14/2021
RANGE KITCHENAID KFGG504KPS0 Sr# 7729744660Customer stated the knobs above door were getting hot after cooking at 425 or 450. Tested oven At 425 and no hot air is escaping door. The panel behind knobs were getting warm. Called manufacturer to document. Pulled insulation forward on cavity a bit. The panels getting warm are normal operation at high temps.
Near Fairport, NY 14450
Steve
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDTM504EPA2 Found F9e4 lower spray arm error code. Repositioned lower spray arm to proper position and tested with glass. The dishwasher is working as expected.
Near Victor, NY 14564
Tanner
Job Details: 01/14/2021
DRYER KENMORE 110.6513241 Q1 no q2 no q3 noReplaced timer. Tested on timed dry and auto dry and unit tested good.
Near Marion, NY 14505
Tanner
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
Near Rochester, NY 14625
Tanner
Job Details: 01/14/2021
WASHER MAYTAG MHW5630HC0 Q1 no q2 no q3 noComplaint of no operation. Control lock was on. Instructed on control lock. Ran autodiagnostics cycle and unit tested good
Near Williamson, NY 14589
Evan
Job Details: 01/14/2021
WASHER MAYTAG MVWB765FW2 Replacing gear case due to gear case producing noise while in agitate and also gear case beginning to leak oil. Replaced gear case. Tested unit. Unit tested good. Part is covered under 1 year ATEC warranty
Near Sodus Point, NY 14555
Evan
Job Details: 01/14/2021
RANGE KITCHENAID KDRS505XSS03 Replacing manifold due to valve on manifold seizing causing burner not to operate. Replaced manifold. Tested burners. Unit tested good
Near Brighton, NY 14610
Tanner
Job Details: 01/14/2021
WASHER KENMORE 110.2892479 Q1 no q2 no q3 noComplaint of grindings and then no spin. Unit does drain.Removed shell and found oil has leaked from transmission. Oil leak is excess leaking into clutch brake assembly. Needs new gearcase and clutch. Based on cost of repair customer will replace. Cleaned interior dryer of lint
Near Rochester, NY 14621
James
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Q1 nq2 n q3 n. Unit makes grinding noise. Replaced damper and tested. Unit functions properly. ; used 1 WPW10594330 (Control) from stock
Near Rochester, NY 14607
James
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW1 Part drop off
Near Rochester, NY 14608
James
Job Details: 01/14/2021
WASHER MAYTAG MVWB855DC4 Q1 n. Q2 n. Q3 n. Complaint of washer banging during spin. Tested gearcase and it functions properly. Low water level. Reclaibrated control and unit functions as deigned. Left part with customer. Customer is to monitor.
Near Fairport, NY 14450
Tanner
Job Details: 01/14/2021
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noReplaced motor and harnesses. Tested unit and unit tested good.Verbal signature acknowledged.
Near Walworth, NY 14568
Evan
Job Details: 01/08/2021
DISHWASHER MAYTAG MDB8959SKZ0 Customer stating that unit will not drain. Discovered that drain pump is receiving voltage but only operating intermittently. Ordering pump ; ordrng 1 W11412291 (DRAIN PUMP )