Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1596 customer reviews

Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 Customer complained of long wash times. Tested in diagnostics. Found cold water was not on. The unit would not rinse. Turned water on and the washer worked as expected.

Near Crockett Dr, Rochester, NY 14623
Dave F.

Dave F.

WASHER WHIRLPOOL MVWB835DW1 Error codes . F6E3 F0E3 F6E2 . User interface is dead and control not lighting up . Replaced control and user interface ran in calibration. Tested unit in auto diagnostics. Unit tested good . .

Near S Livonia Rd, Conesus, NY 14435
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezer door not sealing correctly. Found the bottom of the gasket was pushed more then the top . Shimmed bottom of t brackets . Heated gasket and resealed . Freezer door is now sealing as expected.

Near Goff Rd, Canandaigua, NY 14424
Dave F.

Dave F.

OVEN WHIRLPOOL WOC75EC0HS00 Oven feels hot on the bottom found that the drawer underneath the wall oven is blocking the vent Customer is going to contact Installers. User interface was not scrolling like it should be kept going to the top . Did a factory reset on unit . User interface is now working as expected . . Gave tips and trick and best usage on how to use unit . Customer instruct.

Near Ashwood Lane, Victor, NY 14564
Dave F.

Dave F.

DRYER MAYTAG MGDX655DW2 Dryer having long dry times . Tested temperatures coming from dryer turned off at 161 as it should . Used the dryer tester and found the vent has poor venting . Took off vent and looked inside . Could see the vent was clogged . Customer is going to clean vent . Unit tested good .

Near Farmington Rd, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Freezer door catching on the inside when opening and closing . Adjusted door hinge on freezer door . Adjusted legs to level unit . Doors are now closing as expected . Tightened handles on door as well for being loose .

Near Morley Way, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap frosted over. Went into diagnostics tested all thermistors . Tested good . Changed defrost mode to basic from adaptive. Sealed cabinet on fresh food section made sure the gaskets are sealing . Defrosted evap . Made sure defrost thermistor is in correct location and foil taped and zip tied . Ran test four In diagnostics. 3 way valve is working as the fresh food evap frosted the defrosted when it went to freezer . Made sure the temperatures on the unit are set correctly. The evaporator cover has the screws on top and tabs not broken . Customer will monitor. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Jewelberry Dr, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE WHIRLPOOL GMC275PDB6 Replaced magnetron and diode due to not heating . Tested unit after repair . Unit tested good .

Near Mc Coord Woods Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR MAYTAG MRT311FFFH00 Refrigerator is in garage. There is some frost build up by the door . Cabinet and gasket are sealing well . Didn't find any issues

Near Churchview Ln, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 U it is not making ice due to an open ice maker motor. Replaced ice maker. Unit tested and filled. Customer to monitor.

Near Avacado Ln, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 User Interface was not working - light was out. Replaced UI. Fridge working OK.

Near Limerick Ln, Rochester, NY 14606
David L.

David L.

DRYER KENMORE 417.804127 The thermal limiter was cross wired with the operating thermostat causing the dryer to shut off every time it heated up. Corrected wiring.

Near Maria St, Rochester, NY 14621
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FMDW01 Lowered freezer setting and made sure liner gap was filled. Moved items away from back of fridge to allow better airflow to condenser.

Near Northland Ave, Rochester, NY 14609
David L.

David L.

WASHER WHIRLPOOL WET4027HW0 Replaced capacitor and bracket and pulley shield.

Near Scottcross Ln, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFPT10F3NW Suite 145 replaced defrost timer for not cooling. Replaced gasket that keeps falling out. The refrigerator tested good.

Near Erie Station Rd, Henrietta, NY 14467
Evan E.

Evan E.

DRYER WHIRLPOOL MED5500FC0 Customer stated unit was producing rattling noise while drum in spinning. Upon inspection discovered that unit was missing blower bracket screw and and also screws that mount heater were loose. Tightened heater screws and replaced missing screw for heater bracket. Ran unit for customer. Unit tested good

Near Mountain Ash Trail, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWX600XW0 Replacing control due to unit continually flashing f7e1 error code for basket speed fault. Actuator was previously replaced. Replaced control and ran multiple rinse and spin cycles to confirm unit was functioning properly. Could not get code to reappear after control replacement. Unit tested good

Near William St, Rochester, NY 14622
Evan E.

Evan E.

WASHER WHIRLPOOL WFW95HEXW2 Customer stated that unit was flashing f6e1 error code and could not get door open. Checked for error codes. Unit displaying multiple codes f6e1 (MCU failing to communicate with ccu) f9e1 (long drain) f1e1 (ccu eeprom error). Unit needs MCU and drain pump filter to be replaced. Quoted customer for repair. Customer does not want to proceed due to MCU part cost. Collecting service call fee

Near Bristol Ave, Rochester, NY 14617
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0HS1 Replacing cooktop due to old cooktop having large debt in left side of cooktop. Replaced cooktop. Tested burners. Unit tested good

Near Pathway Ln, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MED6000XW1 Customer stated that unit had caught fire directly after starting a load. Unit had hole burned in top of machine. Removed lid to inspect control. Discovered thermal event at control . Called techline to document findings SR:7725261413

Near Lake Meadow Dr, Ontario, NY 14519
Dave F.

Dave F.

WASHER MAYTAG MTW6500TQ Washer suspension feels weak . Doesn't bounce back up like it should . Replaced suspension. There was an error code F 51 which is an RPS error code . Ran in diagnostics on spin and RPS sensor is working . Ran unit in auto diagnostics ran through each function. Tested good. Ran some towels in unit .unit tested good .

Near Churchview Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9800CWP2 Replacing detergent dispenser due to dispenser door sticking while opening to dispense soap. Replaced dispenser. Ran test cycle. Unit tested good

Near Rockledge Dr, Ontario, NY 14519
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8800YC1 Swapping water lines to due cold being hooked up to hot abs hot being hooked up to cold. Swapped lines. Ran test cycle. Unit tested good ATEC WARRANTY

Near Knickerbocker Rd, Ontario, NY 14519
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Customer stated unit they were experiencing long dry times. Upon inspection discovered that door gasket was not fully seated allow heat to escape from bottom of door. Reinstalled gasket properly. Ran test cycle. Unit tested good

Near Locust Cir, Walworth, NY 14568
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not dissolving soap or cleaning dishes. Upon inspection checked for codes discovered unit was flashing code 4-3 for wash motor not running. Confirmed voltage at motor. Ordering sump & motor ; ordrng 1 W11087376 (SUMP & MOTOR )

Near Leland Rd, Rochester, NY 14617
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 Replaced UI for low temps in fresh food section. Customer is going to monitor for a couple days. Scheduling for Monday 7/8 if temps are back to normal customer will call to cancel. ; ordrng 1 12002355 (thermistor kit)

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Air is leaking into ice bin through liner this is causing all of the ice to stick together. Ordering door. Crisper shelf Is broken causing shelf to fall ordering shelf.; ordrng 1 LW11026425 (DOOR FREEZER) and 1 W11188040SHIPDIRECT (SHIP DIRECT)

Near Belvista Dr, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control and repaired orange wire that was broken preventing power to the user interface. UI and ice dispenser works but control is not sending voltage to water valve. Checked continuity in harness. Ordering control. ; ordrng 1 W11196400 (CONTROL)

Near Whispering Woods Dr, Williamson, NY 14589
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 Customer concerned that the unit won’t always start cycles; machine will freeze at the beginning of a cycle and requires a power reset to start normal operation. UI and control board should be replaced. ; ordrng 1 W11115285 (USER INTERFACE ) and 1 W11170706 (CONTROL)

Near White Oak Bend, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG LSE7804ACE Customer concerned about unit leaking while using large load cycle. Could not recreate issue however pressure hose is good and all drain components are testing good. Suspecting the mounting seal should be replaced. ; ordrng 1 6-2095720 (MOUNTING KIT)

Near Corby Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

OVEN KITCHENAID KEBK101BBL00 Rescheduling for 7/2 ; ordrng 1 WP4449751 (THERMOSTAT )

Near Passing Creek Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW6630HW0 Customer stated that unit was powering up but was not able to select functions on UI. Attempted to get unit in diagnostic. Unit would not respond to commands. Unplugged unit and let it sit for 5 mins. After restoring power unit began to accept commands. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Control needed to be reboot. Unit tested good

Near Woodbridge Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not dissolving soap or cleaning dishes. Upon inspection checked for codes discovered unit was flashing code 4-3 for wash motor not running. Confirmed voltage at motor. Ordering sump & motor ; ordrng 1 W11087376 (SUMP & MOTOR )

Near Leland Rd, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GBS0 Replacing control and user interface due to unit failing to power up even though unit was receiving 120v. Replaced control replaced UI Ran diagnostic cycle. Unit tested good

Near Creek Bend Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWB855DC3 Replacing console due to unit failing to accept commands. Could not get unit into diagnostic. Replaced console. Ran diagnostic cycle. Unit tested good

Near W Ridge Run, Canandaigua, NY 14424
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53520CS5 Replaced door switches for intermittent operation and fan staying on when not in use. The microwave tested good. ; used 1 W11244494 (INTERLOCK) from stock

Near Hogan Ave, Lima, NY 14485
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT780SAEM1 Wheels on dishwasher were falling off then getting burned by the heating element. Installed new wheels. Repair successful.

Near Sand Pebble Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found dye drier leaking. Replaced drier. And the unit is cooling at the monent; used 1 WPW10143759 (DRIER-UV DYE) from stock

Near Chamberlain Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2055YEB Replaced ice maker for arm not dropping causing no ice production. The ice maker tested good. ; used 1 4317943 (ICE MAKER) from stock

Near Atkinson St, Rochester, 14608
Evan E.

Evan E.

DISHWASHER WHIRLPOOL MDB4949SDZ0 Customer stated that unit was filling and draining with water but never moving water through the cabinet. Checked for codes. Unit displaying 2 error codes. F4-e3 (wash motor not running ) and f7e1( no heat). Wash motor is failing this is causing issue. Unit needs sump & motor. Quoted customer for repair. Customer does not want to proceed at this time due to repair cost. Customer is contacting manufacturer for possible coverage. Collecting service call fee

Near Minsteed Rd, Marion, NY 14505
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFCO22EVBL4 The freezer door was not closing on top. Replaced the slides. Same result. Cleaned up the plastic rails. Same result. The slides were very greasy. So i charged cost for slides. Shimmed bottom screws on door and heated and reformed gasket. The door is now closing.

Near Beatrice Cove, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR GE ZISB480DXA The door is sticking out at the top. Looked for hinge receiver and tried to shim hinge with same result. I think unit needs door. Recommended customer to seek Ge appliance for second opinion. No charge.

Near Colyer Crossing, Victor, NY 14564
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Left side plate peg is sagging due to a cracked liner this is causing the shelf to wobble and slide out. Called tech line. SR7725230563.Was transferred to partner team. 7725181239 they did not recommend a repair.

Near Country Creek Ln, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit was not making ice. Icemaker diagnostics displaying E5 thermistor error. Replaced icemaker. Customer to monitor.

Near Talnuck Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER MAYTAG MDB8949SAM0 S25462 called techline to silver migration on the ribbon cable. Replaced touchpad. Unit testing good.

Near Peak Hill Dr, Rochester, NY 14625
David L.

David L.

RANGE FRIGIDAIRE FEF368GCE Replaced door hinges.

Near Goodman St N, Rochester, NY 14607
David L.

David L.

WASHER WHIRLPOOL WTW7800XW4 Replaced lid and hinges.

Near Woodgate Terrace, Rochester, NY 14625
David L.

David L.

REFRIGERATOR MAYTAG MFW2055FRZ00 Fridge door rail was out of alignment preventing the door from shutting. Adjusted door. Reinstalled bail arm for ice maker.

Near Culver Rd, Rochester, NY 14622
Shaiman C.

Shaiman C.

DRYER MAYTAG MED8630HC0 "Customer concerned about a tapping noise. Unit was severely damaged on both side panels, causing the drum to make contact and emit a knocking sound. Customer called the dealer and the dealer will be replacing the whole unit."

Near Haywards Heath, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED85HEFW0 "Customer concerned about unit not turning on and UI was erratic before dying completely. Fuses and thermostats all testing good. UI should be replaced.; ordrng 1 W11109849 (UI), dspstn on spec-tagged invntry: 1 W10909685 FUSE-THERMAL"

Near Hillside Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL MFF2558FEZ01 Ff gaskets are torn. Ordering gaskets. ; rqstng P&A on 2 W10830162 (gasket-fip)s

Near Sweet Acres Dr, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher leaking . Service pointer W10914584B. Replaced both left and right side top rack rails . Reseated door gasket . Adjusted dishwasher so it fits and the door closes correctly. Tested unit in diagnostics. . Found no leaks . Unit tested good .

Near Co Rd 32, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DRYER MAYTAG MCG8000AWW "Belt broke off causing drum not to spin. Installed new belt, unit testing good. ; dspstn on spec-tagged invntry: 1 341241 BELT"

Near Eastland Ave, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MVWC415EW1 "Customer stated that unit stopped cycle once getting to spin portion of cycle. Checked for error codes. No codes were present. Ran test cycle. During test cycle unit was not spinning as it should. Ran unit on high spin in manual test mode. Unit was not spinning properly. Inspected underneath machine. Discovered that unit was leaking severe amount of oil from gear case. Ordering gear case motor and capacitor ; ordrng 1 W10832724 (MOTOR ) and 1 W11035747 (GEAR CASE ) and 1 W11162560 (CAPACITOR ), dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Near London Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Customer concerned about hot water being dispensed even with the wash temp set at cold. F0E4 code stored. Called for hot water in manual diagnostics; cold water dispensed and vice versa. Water hoses were installed incorrectly. Switched water supply hoses to the correct valves then calibrated. Unit testing good.

Near Wyvil Ave, Scottsville, NY 14546
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 "Replaced UI. Now was able to put unit into diagnostics. As for the F8E1 error code, the unit is getting its water supply via one hose from a 4 way split valve attached to a sink, which then goes into a 2 way splitter to the machine. There is not enough water going to the machine the way it is hooked up. Suggested having machine hooked up to dedicated hot and cold supply valves. Repair successful."

Near E Jefferson Rd, Pittsford, NY 14534
David L.

David L.

DISHWASHER KITCHENAID KDTE104ESS2 Heater had been disabled. Reset unit and verified heater operation. Cleaned float to prevent no fill cycle. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Cedargrove Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Unit was not making ice or dispensing due to a frozen water bladder. Thawed and tested water functions. U it testing good.

Near Middlesex Rd, Rochester, NY 14610
Evan E.

Evan E.

DRYER MAYTAG MGDB765FW0 Customer stated unit was making loud noise while in spin. Upon inspection discovered that shoelace string had gotten into blower and wrapped itself around wheel. This was causing issue. Removed blower wheel. Removed string. Reassembled unit. Ran test cycle. Unit tested good

Near Willowgate Dr, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGDX655DW2 Replacing vent and installing LP conversion kit due to unit never being converted to LP when being delivered. Unit had incorrect orifice for liquid propane operation. Installed LP conversion kit. Installed new vent. Ran test cycle for customer. Unit tested good

Near Farmington Rd, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 11 degrees in freezer called tech line sr#7725219231 -10 in low side 170 high side. The unit is restricted. Schedule for sat to rework. ; schdld next appmnt for 6/29 SAT !

Near Chamberlain Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGHD2465NF1A Customer stated control was acting very erratically. Unit was flashing Err on displaying and would stop running mid cycle. Flipped breaker to reset unit. Unit began to run service test but stopped mid way through cycle and began to flash Err again. Unable to determine if issue is with UI or main control. Tech recommended replacement of both. Customer does not want to proceed due to part cost and age of machine. Collecting service call fee

Near Ashwood Lane, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706EBS01 Found the fresh food section evaporator was frosted over . Found the defrost thermistor was not in the right place according to service pointer W11092686D. Defrosted unit . Moved thermistor zip tied and foil taped it . Tested all thermistors in diagnostics tested good . Installed screws to fresh food evap cover on the top . Left hand drawer control is not working user interface is not working . Gave customer quote on the price of the control . Customer will decide if wants to follow through with repair part is WPW10769076 . Service is cover by s code S16360

Near Smith Rd, Canandaigua, NY 14424
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SFZ4 Replaced control and user interface due to intermittent operation. Tested unit in auto diagnostics. Unit started right up and began running. Unit tested good .

Near Academy Pl, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR FRIGIDAIRE FPUS2698LFO Frost likely due to door being ajar. Currently under control. Dispenser mechanism not operating. Customer is going to think about the repair. ; rqstng P&A on 1 242074223 (module-dispenser)

Near Rosedale St, Rochester, NY 14620
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Washer making noise during draining. Found a nail in the drain pump . Removed nail . Tested unit in auto diagnostics. Tested good . Calibrated unit . Tested good .

Near Thomas Rd, Canandaigua, NY 14424
David L.

David L.

WASHER WHIRLPOOL WTW7800XW4 Hinges were needed but have not yet arrived; schdld next appmnt for 7/1 MON !

Near Woodgate Terrace, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced right hand door and user interface .. tested unit tested good . Tightened the handle on freezer as well .

Near NY-21, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced water for cracked valve causing water leak. The valve tested good.

Near Bellevue St, Honeoye, NY 14471
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFS20ECMS00 "Replaced ice maker from stock W10884390, for not calling for water. The ice maker tested good. cleaned coils"

Near Stonington Dr, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS2 Repaired wire connection at the main control for burned connecter. The dishwasher tested good

Near Hidden Oaks, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR GE GTS16DTHJRWW Quoted 252.76 for evaporator fan due to fan being stuck. Customer is going to replace.

Near Great Wood Ct, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Adjusted feet which leveled the doors properly. Turned on humidity control to address condensation.

Near Emerald Hill Cir, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KDDO24RVX00 New harness is a kit and the wire is longer the. The original. Called techline SR 7725225123 . They did not have the instructions to install . The installation instructions were not provided with the new part as they should . Ordering another a new part W10488357. Should come with instructions . ; ordrng 1 W10488357 (harns-wire)

Near Cathedral Oaks, Fairport, NY 14450
David L.

David L.

REFRIGERATOR GE PSHF9PGZBCBB Compressor was not starting. Replaced inverter with spare from truck.

Near Windsor Way, Fairport, NY 14450
David L.

David L.

DISHWASHER MAYTAG MDB8959SFH4 Dispenser lid was stuck reinstalled dispenser lid. Left dispenser with the customer. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Oakridge Dr, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507ESS01 Found d fresh food defrost drain was plugged. Removed obstruction and removed ice. The drain tested good. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Silco Hill, Pittsford, NY 14534
Shaiman C.

Shaiman C.

REFRIGERATOR FRIGIDAIRE FFTR1821TW Drain was clogged causing water to leak into fresh food section. Freezer and FF gaskets also damaged. Shipping gaskets to customer. Repair successful.; ordrng 1 242193203SHIPDIRECT (SHIP DIRECT) and 1 242193206SHIPDIRECT (SHIP DIRECT )

Near Campbell Park, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFN506EBS01 Found the bail arm extension fell off causing ice maker to not stop producing. Attached extension and the ice maker tested good.

Near Briggsboro Ln, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL NA123 Found the defrost drain was plugged. Removed all ice. The restriction was down a bit in the re is already a heat probe on heater. The drain is clear. Customer to monitor.

Near Hammocks Dr, Perinton, NY 14450
Steve M.

Steve M.

RANGE WHIRLPOOL KSGG700ESS0 Replaced left leg for broken leg. The oven tests good.

Near Bristol View Dr, Fairport, NY 14450
Evan E.

Evan E.

OVEN KITCHENAID KEBK101BBL00 Replaced temp sensor due to unit not cycling heat properly. Replaced temp sensor. Ran test bake to 350. Unit is cycling 70 degrees higher than wanted. Ordering thermostat ; ordrng 1 WP4449751 (THERMOSTAT )

Near Passing Creek Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR GE PWE23KSDBSS Water line to refrigerator was broken . The line that came from the water shut off was a braided water line then to plastic then to the refrigerator. The braid line reached all the way to the refrigerator water valve . Routed the water line to refrigerator. Screwed on valve . Tested water .no leaks . Bleed water line at water dispenser. Changed water filter for customer. Tested unit . Tested good .

Near Phelps Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM504EPA2 Customer stated unit was leaking from bottom of door after running one cycle on brand new unit. Checked for error codes. No codes present. Ran test cycle. Could see unit dripping from left side corner. Referring to service pointer W10914584B repacking tracks due to this issue. Replaced tracks. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Windham Hill, Mendon, NY 14506
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM404EWH1 Customer stated that unit was leaking from bottom of unit. Upon inspection discovered that unit was leaking from diverter. Checked for error codes. Unit was flashing f9e1 f9e2 and f9e4 all codes relate to diverter. Sump and motor will need to be replaced. Customer doesn’t not want to proceed with repair due to part cost. Encouraging customer to contact manufacturer for possible part or labor coverage. If coverage is granted part number for sump & motor is listed below. Collecting service call fee. W10861526 Sump& motor ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Maywood Ave, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL WED49STBW1 Replaced panel and found it has a crease in it. Ordering new panel. Found the side panels are cracked at screw holes. Ordering side panels. ; ordrng 1 W10671235 (panel-cntl) and 1 WPW10520780 (panl RIGHT) and 1 WPW10520782 (panl LEFT)

Near Citation Dr, Henrietta, NY 14467
Shaiman C.

Shaiman C.

DRYER WHITE-WESTINGHOU DE400KDW6 Installed guides. Repair successful.; dspstn on spec-tagged invntry: 1 5303937139 GLIDE & FELT SEAL

Near Shepard St, Rochester, NY 14620
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 Replaced valves and control. Customer monitor.

Near Bru Mar Dr, Rochester, NY 14606
Evan E.

Evan E.

WASHER AMANA NTW4554EW1 Customer stated that they forgot to shut lid after filling unit. Checked for error codes No codes were present ran diagnostic cycle unit finished cycle as it should. Suspecting that control could not communicate with lid latch due to lid being open. Customer to monitor and contact if issue persists.

Near Penfield Rd, Macedon, NY 14502
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDK03FTSS2 No water was coming to dishwasher. The float switch was good. While testing water valve starting to work. If problem persists preorder valve. WPW10158389 the hinges are starting ro not let door close. Customer has to push hard on left side. May need both hinges.

Near Martin Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT549SZDW00 On arrival found freezer at -2 degrees and fresh food section not cooling. Found fan not running and warm air returns plugged with frost. Removed frost and replaced fan. The refrigerator tests good. ; used 1 WP2315539 (MOTOR-EVAP) from stock

Near Still Meadow Dr, Rochester, NY 14624
Steve M.

Steve M.

VAN FORD TRANSIT CONNECT Oil change

Near Spencerport Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced freezer light switch that was not closing. Light testing good.

Near Shiloh Ct, Rochester, NY 14612
David L.

David L.

DISHWASHER MAYTAG MDB8959SFZ4 Replaced upper rails due to broken spot weld on the right hand side.

Near Sugar Maple Dr, Rochester, NY 14615
David L.

David L.

DRYER MAYTAG MED6000XW0 Quoted 481 for open motor winding customer is going to replace.

Near Colby St, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced dye drier for not cooling. The unit is cooling at this time.

Near Chamberlain Rd, Honeoye Falls, NY 14472
David L.

David L.

WASHER WHIRLPOOL LSW9245EQ1 Lid switch was not making very good contact due to the lid being bent. Adjusted lid. Lid switch in good condition.

Near W Ridge Rd, Brockport, NY 14420
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL KRFC302EPA Replaced ice maker due to leaking . Cycle unit . No water dripping . Tested unit . Tested good .

Near Winding Creek Ln, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Light in freezer was not working . Checked had power going to light . Replaced light from truck stock .

Near Schlegel Rd, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR AMANA AFD2535DEW Freezer frosted over. Tested heated in diagnostics. Turned on meaning the bi metal is good and the heater is good as well . The jazz board is not tell the unit to go in to defrost . Defrosted unit and replaced jazz board . Put unit in force defrost .Unit Tested good .; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Valley View Pkwy, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFCS22EVMS8 Ice maker not working . Tried to cycle would not cycle . Replaced ice maker . Ice maker cycled and called for water and fill up . Tested good.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Harvard St, Rochester, NY 14610
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFF2258VEB4 Ice maker not cycling . Replaced ice maker and checked water pressure . Water pressure was low . Found the water shut off. Closed it and reopened it .. ice maker cycled. Tested good .; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER

Near Towpath Cir, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT511SZDM99 Fresh food door had a blemish from the factory . Replaced fresh food door . Heated door gasket to get s good seal . Door is not sealing good and unit is working as expected.

Near Creek St, Rochester, NY 14625
Steve M.

Steve M.

DRYER MAYTAG MEDX655DW1 Found the vent at the exterior of the house had a screen and it was plugged. Removed lint and screen. The vent has the flaps on it behind the screen. the dryer tested good.

Near Long Point Rd, Geneseo, NY 14454
Dave F.

Dave F.

COOKTOP KITCHENAID KICU509XBL F47 error code . Power supply board error . Replaced board . Tested unit after replacement. Unit tested good .

Near Oak Leaf Ln, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Right hand fresh food section door not being detected when shut . Went into diagnostics. Tested door switch tested good . Found the right door was not aligned correctly and causing the door to not make full contact with door switch . Made adjustments to door . Door is now closing properly and being recognized when shut . Tested good .

Near Bristol St, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Replaced main control for erratic operation and no power to console. Calibrated and tested washer and it tests good.

Near Sand Hill Rd, Caledonia, NY 14423
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW9150WW01 "F9E1 Error code stored. Unit was full of water on arrival. Drain pump was clogged with debris. Removed debris, unit testing good."

Near Coniston Dr, Rochester, NY 14610
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDC415EW Replaced start switch. Unit testing good.

Near Quinn Rd, Rochester, NY 14623
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC416FW0 "Customer concerned about unit not turning on and making a strange noise. Unit was not turning on upon arrival. After unplugging then plugging the unit back in, the machine turned on. F1E1 error code stored. Successfully completed an auto test with no issues. Could not identify anything out of the ordinary. Customer monitor."

Near Mason Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 Machine will not spin at full speed. Splines in the hub were worn out. Replaced hub and calibrated. Unit testing good. ; used 1 W10528947 (HUB) from stock

Near King Hill Dr, Farmington, NY 14425
David L.

David L.

REFRIGERATOR MAYTAG MFF2258FEZ01 Customer played recording of noise and had located damper in ff section. Replaced damper. Fridge runs quietly now. Customer to monitor.; used 1 WPW10594330 (CONTROL) from stock

Near Gursslin Ln, Hilton, NY 14468
David L.

David L.

REFRIGERATOR AMANA ABB1921BRW00 A stuck relay on the jazz board was preventing defrost. Defrosted coil and replaced the jazz board.

Near Frandee Ln, Rochester, NY 14626
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS30IXSS4 Replacing adjusters due to units old adjuster wheels falling off causing rack not to glide properly. Replaced adjusters. Unit tested good S23010

Near Clear Pond Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8949SAB1 Customer stated that unit was acting very erratic and would start cycle on its own. Removed user interface to inspect. Discovered silver migration on ribbon cable. This is causing issue. Called techline s25462S code to cover part cost.Installed new user interface. Ran test cycle.Unit tested good

Near Eddy Ridge Rd, Marion, NY 14505
Evan E.

Evan E.

DRYER ROPER REX4634KQ2 Customer stated unit would not run. Upon inspection discovered that thermal fuse tested open. Replaced fuse. Ran test cycle. Unit tested good. Recommending to customer to have vent cleaned due to tech noticing build up while removing vent to access back panel. ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Williams St, East Rochester, NY 14445
Dave F.

Dave F.

MICROWAVE WHIRLPOOL GMC275PDB6 Microwave not heating . The unit is a built in . Ordering diode and transformer and magnetron . Not charging for parts until unit is pulled out and verified that those parts are needed . ; ordrng 1 WP4375286 (transformr) and 1 WPW10687786 (diode)

Near Mc Coord Woods Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KSC23C8EYB02 Capillary tube in fresh food section was loud when cooling. Fashioned a larger muffler to dampen sound. Unit is much more quiet.

Near Bristol View Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 Replaced valve. Repair successful.

Near Recreation Dr, Canandaigua, NY 14424
Evan E.

Evan E.

OVEN KENMORE 790.9602041 Replacing bake element due to unit failing to heat oven cavity. Replaced element. Ran test preheat. Unit tested good

Near New Wickham Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR AMANA AFB2534DEW Found a piece of insulation in the condenser fan causing unit to not cool off compressor. Clenaed coils Removed back wall of freezer and the evaporator was partially obstructed with frost. Removed frost. The refrigerator is cooling now.

Near Daisy Ln, North Chili, NY 14514
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced co press or and evaporator due to u it not cooling. Unit began cooling after install.

Near Larkston Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Gasket had been replaced on the previous visit.

Near Larkston Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS7 Connectors to dual valve were not completely seated. Reconnected valve and tested water and ice. Unit testing good.

Near Holley Rd, Webster, NY 14580
David L.

David L.

DRYER MAYTAG LDE9804ACL Dryer was tumbling but not heating. Fuse was closed but element was open. Replaced element. Dryer worked ok.

Near Independence Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT541SZHV00 Found small gap on lower portion of new door gasket. Molded with heat unit sealed. Pictures taken of condensation. Customer to monitor frost. Called techline to document. Sr7724964399

Near Clarendon Ct, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBWH00 Found unit with a frozen ice maker fill tube. Thawed tube

Near Marquart Dr, Webster, NY 14580
Evan E.

Evan E.

RANGE FRIGIDAIRE FGGF3047TFA Installing new knobs and burner caps due to unit missing caps and knobs upon arrival. Also replaced griddle due to unit missing griddle. Installed knobs. Installed burner caps. Missing burner cap for center burner. Ordering burner cap ; ordrng 1 316559604 (OVAL BURNER CAP)

Near East Ridge Road, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Found ice bucket was not in correct position causing ice to fall to freezer floor. The coils were plugged with lint. The unit had poor water flow. The customer is going to replace saddle valve. The doors are clicking when opened. The clicking is from the door moving on the cam. The refrigerator tests good.

Near Kingsridge Ln, Rochester, NY 14612
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334DSS Found wire connection to motor came loose causing no operation. Fastened and secured connection and the dishwasher tested good.

Near Karlan Dr, Rochester, NY 14617
Evan E.

Evan E.

OVEN WHIRLPOOL WFG320M0BB2 "Customer stated unit would not ignite oven or broiler. Upon inspection checked voltage at ignitor. Ignitor was receiving 120v but failing to glow. Ignitor is failing. Ordering ignitor; ordrng 1 W11176454 (IGNITOR ), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"

Near NY-88, Newark, NY 14513
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSR125FNTB Found coils were plugged and door not aligned. Aligned doors. And cleaned coils. The rip on gasket is rather small. The cam is starting to wear but no noise and door is opening and closing properly.quoted customer and he decided to not repair.

Near Ashwood Dr, Scottsville, NY 14546
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM2 Customer stated upper rack was falling down. Upon inspection discovered that wheel racks had become detached from upper rack and track stop from upper rack was missing on left side. Reinstalled wheel racks on to rack. Reinstalled right side track stop clip. Unit is missing left side track stop. Can ship part to customer. Unit tested good otherwise; ordrng 1 WPW10082861 (SHIP TO CUSTOMER )

Near Clifton St, Manchester, NY 14504
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT5L1SMYF00 Found plugged defrost drain. Removed ice and added heat probe to prevent ice build up in drain. The refrigerator tests good.

Near Fairview Rd, Scottsville, NY 14546
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 29 degrees in ff 0 in freezer ordering user interface and thermistor for to cold in ff section ; ordrng 1 12791417SP (thermistor) and 1 W11265135 (USER INTEFACE)

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed pump. However, water intake line was cross threaded onto water intake valve. Ordering new valve. ; ordrng 1 WPW10327249 (water intake valve)"

Near Albright Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX600XW0 F7E1 F7E7 F7E5 codes. Replaced shifter. Repair successful.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

Near William St, Rochester, NY 14622
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Replaced evaporator fan motor for not running. Caulked the framed where cabinet meets liner. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP

Near Mc Kenzie Pl, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDHV00 Found the fill tube on ice maker was plugged with ice causing no ice production. Removed ice and tested ice maker. The icemaker filled with water properly. The refrigerator tested good

Near Birchmount Cir, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

WASHER MAYTAG LAT9400AAW Frozen transmission is resulting in burning smell and unit not spinning. Customer declined further repair.; dspstn on spec-tagged invntry: 1 12112425 BELT KIT

Near Franklin St, Rochester, NY 14604
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADW0 Replaced control. Repair successful.

Near Daisy Ln, North Chili, NY 14514
Shaiman C.

Shaiman C.

DRYER MAYTAG MED5630HW0 Customer concerned with a squeaking noise. Installed repair kit and leveled unit. Customer is satisfied; unit testing good.; used 1 4392067 (REPAIR KIT) from stock

Near Deerborne Ln, Spencerport, NY 14559
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Replacing door gasket due to unit leaking from left corner of door. Replaced gasket. Ran multiple test cycle. Also adjusted door strike. Unit tested good ; used 1 W10300924V (GASKET) from stock

Near Co Rd 32, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated items were getting stuck below agitator. Upon inspection discovered that agitator bolt was extremely loose causing issue. Tightened bolt. Ran diagnostic cycle. Unit tested good

Near Baptist Hill Rd, Bloomfield, NY 14469
Evan E.

Evan E.

RANGE WHIRLPOOL WFC310S0EB3 Replacing control due to unit not heating during bake cycle. Replaced control. Ran preheat to 350. Unit tested good

Near Hathaway Dr, Farmington, NY 14425
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7749SBM2 Replacing user interface due to interface acting erratically causing customer not to select cycle function. Replaced UI. Ran test cycle. Tested all functions. Unit tested good

Near Parrish Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM1 Customer stated that door was falling down when opening. Adjusted door spring to provide more tension on door when opening. Unit tested good

Near Butternut Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFB2055YEM00 Replaced gasket on fresh food right hand door . The reason the gasket is tearing or falling off is because the liner between the liner is separating . Installed new gasket as best as I could . Customer will monitor.

Near 1st Ave Bear Harbor, Ontario, NY 14519
Dave F.

Dave F.

MICROWAVE MAYTAG MMV5208WB1 Replaced vent on top due to where the screw was it was cracked and no longer able to hold . Replaced due to last repair .

Near Independence Way, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR JENN AIR JF42NXFXDE00 Freezer door not sealing causing moisture to get in and freezer the bail arm . Adjusted the freezer door and heated the gasket to make sure everything is sealing . Reset filter light will not turn off try the reset filter button in options with no luck . Power cycled unit that got the reset filter light to turn off . Everything is working as expected.

Near Rockledge Dr, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Freezer section was frosted over from moisture getting in. Service pointer W10916291A . Replaced fan blade with what is in the service kit and sealed cabinet, also used foam around the bottom . Door seals are sealing all the way around on the fresh food section and freeze . Tested heater tested good . Unit is working as expected."

Near Fieldcrest Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W9RXXMFWS00 Evaporator fan was dead . Had power going to fan . Replaced fan unit is now cooling as expected . Refrigerator was making noise after turning unit on . Sounded like the refrigerant moving around now that the fan is working . Unit was on when I arrived .; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP

Near Kimbark Rd, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 Found the fresh food section defrost drain was restricted. Removed restriction and cleared ice. The refrigerator tested good.

Near Lehigh Station Rd, Henrietta, NY 14467
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF560SAFT2 "Customer stated unit is shutting off mid cycle. Upon arrival checked for error codes. No codes were present. Ran test cycle. Unit completed cycle as it should. After running test cycle attempted to start normal wash cycle. Unit shut off after 1 min of operation. Checked voltage at junction box. Unit is receiving consistent 120v but control is not responding to commands. Ordering control ,UI and harness ; ordrng 1 W10834774 (HARNESS ) and 1 W10874370 (USER INTERFACE (WHITE ) ) and 1 W11306302 (CONTROL )"

Near Brentwood Dr, Penfield, NY 14526
Evan E.

Evan E.

DRYER MAYTAG MGDX655DW2 Installed new thermostat due to unit burning clothing while running. Discovered that unit was never converted to LP. Ordering LP conversion kit and and replacement vent. ; ordrng 1 279980 (VENT) and 1 49572A (LP CONVERSION KIT )

Near Farmington Rd, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2570FEW01 Customer complained of freezing in fresh food section. Found the wine coolers were next air damper. Instructed customer that the air is very cold Moved food in refrigerator around to let air flow between shelves. Replaced gasket around damper to prevent cold air from entering fresh food section

Near Marquart Dr, Webster, NY 14580
Steve M.

Steve M.

DRYER GE DBVH520G The dryer will run for a minute or two and shut off. The drum light stays on. Tested in air dry also and unit shuts off. Tested temps while it was running and they only got to 170 before it shut off. The dryer needs a blower and motor.

Near Culver Rd, Rochester, NY 14609
David L.

David L.

DISHWASHER KITCHENAID KUDK03ITBL1 Unit was leaking due to an oversuds condition. Recomending changing detergent brands. Cleared suds with vegetable oil.

Near Lyell Rd, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE03 Replaced incorrect freezer fan blade that was causing ice temp issues. Adjusted freezer door that was allowing air to infiltrate. Customer to monitor.

Near Quail Ln, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Reinstalled bail arm that had come off. Unit testing good.

Near Collamer Rd, Hilton, NY 14468
Dave F.

Dave F.

MICROWAVE IKEA IBMS1455DS00 Microwave when turning on clicks off and doesn't start heating called techline SR 7725198185 . Techline suggested replacing all switches ordering switches. ; ordrng 3 W10211972 (switch)s

Near Forest Hills Rd, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMYH04 Replaced damaged door. Unit tested good. Cleared drain tube.

Near Bay Front Ln N, Rochester, NY 14622
David L.

David L.

REFRIGERATOR KITCHENAID KSRB25QGSS01 Ice maker fill tube was frozen. Pulled unit out to thaw. Unit tested good.

Near Edgemere Dr, Rochester, NY 14612
Steve M.

Steve M.

RANGE FRIGIDAIRE LGGF3043KFP Cleaned burner for not lighting. The spark is good. The cooktop tests good.

Near Mulberry St, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced bail arm to ice maker for making to much ice. The ice maker tested good.

Near Woodbine Ave, Rochester, NY 14619
Dave F.

Dave F.

WASHER WHIRLPOOL WTW7800XW4 Washer lid is broken due to the spring loaded hinge failing . The right hinge has one of the screws broken inside it . Would need both hinges . Lid and screws to properly repair unit .; rqstng P&A on 4 WPW10078270 (screw)s and 1 WPW10305275 (hinge) and 1 WPW10305276 (hinge)

Near Woodgate Terrace, Rochester, NY 14625
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDE20IXSS8 Customer stated top rack was falling down. Upon inspection discovered that adjuster wheels had broken causing issue. Replaced adjusters. Unit tested good

Near Elmwood Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWHW00 "Gaskets on both doors were rip due to normal wear and tear, replaced both . Found the refrigerator wasn't very level and the doors were uneven. Adjusted the legs to the refrigerator and the doors are no even . Refrigerator is working as expected and sealing as expected."

Near French Rd, Rochester, NY 14618
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4900AW0 "Found the transmission is loud and cam is grinding. Quoted for gear case and cam replacement. The customer is going to replace. ; rqstng P&A on 1 W10721967 (CAM) and 1 W11035747 (gearcase), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"

Near Winton Pl, Rochester, NY 14623
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ05 Customer turned water off during vacation and water tube froze up. Ordering new water tube.; ordrng 1 67006317 (tube-water)

Near Pear Tree Ln, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 Found communication error from control to UI. Ordering control and ui; ordrng 1 W11115285 (panel-cntl) and 1 W11170706 (CONTROL) and 1 W11199207 (HARNESS)

Near Bath Rd, Groveland, NY 14462
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 Replaced door components. Repair successful.

Near Standish Rd, Rochester, NY 14626
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDS30IXSS4 Replaced springs for noise. Still a little noise but a lot quieter. Found top rack adjusters are falling off. Ordering adjuster kit. S23010; ordrng 1 W10712394 (adjuster)

Near Clear Pond Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW0 Replaced control. Repair successful.

Near Marketplace Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5000DW2 Door handle fell off. Installed new one. Repair successful.; used 1 W10861225 (HANDLE) from stock

Near Neros Run, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 Customer concerned about lint on clothing after being washed. F0E5 error code. Tech line agent suggested to check for burrs/sharp edges in the inner basket. None found. Agent concluded that the unit is in working condition and the issue is from the customer loading the machine wrong. Agent suggesting customer to call customer service for any further machine loading issues. SR: 7725177399

Near Pondbrook Point, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found freezer led module is shorted causing dim lights in top of fresh food section. Ordering module. ; rqstng P&A on 1 W11130208 (module)

Near Cos Grande Heights, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2055YEB Attached bail arm for ice maker for not shutting off when bin is full. Removed ice from freezer floor. Unplugged duck bill that was restricting drain. Replaced filter.

Near Atkinson St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced left ss door for cosmetic damage on arrival. The door tests good.

Near Hillside Ave, Rochester, NY 14610
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE334GBS0 Unit not on when arrived . Checked power has 120 volts coming in . Called techline SR 7725174120 . Checked door switch power has 12 Dc coming to it . User interface is not turning on . Unplugged UI . Drain pump did not turn on. Techline said to order control and UI . Ordering parts .; ordrng 1 W11120155 (control-elect)

Near Creek Bend Dr, Fairport, NY 14450
Steve M.

Steve M.

RANGE WHIRLPOOL KDRS407VSS05 Raised flame on both back burners to get flame to touch ignitor. The burners tested good.

Near Galleon Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFSS2325PE Replaced ice maker for open windings The ice maker tested good. The water flow to dispenser is low. Recommended customer replace water filter. If water flow is still low preorder filter base 242009602

Near Kingston St, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSCS25FTMS02 Refrigerator cycle on and off . Was not doing it while in the home . Found the condenser was very very dirty . Compressor may be getting to hot and turning off . The cabinet was pretty hot . Checked condenser fan is working properly. Tested damper . Tested good no noise . Customer will monitor.

Near Field Gate Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GSS26C4XXB03 Replaced evap fan for poor air circulation. Tested thermistors tested good . Tested diffuser tested good . Took a piece of foam and redirected the air coming from the cold air return and made it so it is not blowing on the bladder. Customer will monitor.

Near Fiddlers Hollow, Penfield, NY 14526
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8800YC0 Washer needs bearing is very loud . Quoted customer for job . Customer is going to look into buy s new unit due to its age .

Near Broadmoor Trail, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer complaint is the compressor has a high pitch noise . Called techline SR 7725177628 to document call . Compressor sounds like a normal running compressor is actually quite quiet . Unit is working as expected.

Near Canon Ridge, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG KAWS855JE4 Washer not spinning or draining. Lid switch is working . The motor is humming found that the unit is seized up at the gear case . Quoted the customer for the repair of the unit . Customer will look into buying a new unit

Near Winding Rd, Rochester, NY 14618
David L.

David L.

FREEZER KITCHENAID KRSF505ESS00 Fresh food evaporator was iced over. Ran diagnostics. Three way valve and thermistor check OK. Ordering controls. ; rqstng P&A on 1 W10822640 (cntrl-elec) and 1 WPW10226427 (cntrl-elec) and 1 WPW10743957 (cntrl-elec)

Near Oakridge Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Unit is not defrosting in the fresh food section. Removed ice from evaporator. Also unplugged drain tube.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Arboreta Ave, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Icemaker is not not making full bins due to a faulty shut off switch. Replaced module. Customer to monitor

Near Armstrong Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 Water valve is leaking into the ice bin. Replaced dual valve

Near Titus Ave, Rochester, NY 14617
David L.

David L.

RANGE KENMORE 790.4551281 Found open high limit per ting oven use. Ordering high limit; ordrng 1 318578506 (thermostat)

Near Sunset Center Ln, Brockport, NY 14420
David L.

David L.

REFRIGERATOR AMANA AFI2539ERM02 Reinstalled mullion flap that was out of alignment. Upper freezer bin was not installed properly. Fixed installation so that it would open. U it tested good. Ff door stops missing did not address per customers request. Replaced broken freezer bin that was preventing door closure.

Near Mead St, Rochester, NY 14621
Shaiman C.

Shaiman C.

DRYER WHITE-WESTINGHOU DE400KDW6 "Baffles were loose, and the drum guide location was rusty. Felt was also falling off at drum guide, most likely the cause of rust on clothes. Replacing drum guide felt. ; ordrng 1 5303281049 (GUIDE) and 1 5303937139 (GUIDE & FELT SEAL ), dspstn on spec-tagged invntry: 1 5303937139 GLIDE & FELT SEAL"

Near Shepard St, Rochester, NY 14620
David L.

David L.

REFRIGERATOR FRIGIDAIRE FRT18S6JK4 Installed door bin.

Near Goodman St N, Rochester, NY 14607
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 "Customer concerned about clothes coming out of washer wrinkled, the machine doesn’t fill up with as much water as it used to, and had one occurrence of hot water coming out when unit was set to cold. No error codes stored. Attempted to file case with Whirlpool; no answer after being on hold for 15 minutes. Replacing water valve and control board. ; ordrng 1 W11135392 (CONTROL) and 1 W11165546 (VALVE)"

Near Bru Mar Dr, Rochester, NY 14606
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced control and keypad due to intermittent operation. Unit was still heating properly. Retested. Unit tested good

Near Norcrest Dr, Rochester, NY 14617
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher error code F6E1. Ran unit in auto diagnostics. Unit filled with water . Wash pump did not turn on . Cancel diagnostics. Ran regular cycle. Tested power coming from control was 120 ac . Wash pump did turn on at that point and sounded good . Canceled cycle tested motor winding ohms tested at 6 which is within range . Called techline SR 7725180637 suggested replacing control and UI ordering control and UI; ordrng 1 W10906431 (cntrl-elec)

Near Academy Pl, Canandaigua, NY 14424
David L.

David L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Float was not making contact with the float switch properly causing the unit to not fill. Adjusted float. Unit tested good.

Near Marino Dr, North Chili, NY 14514
Steve M.

Steve M.

RANGE WHIRLPOOL KSGG700ESS0 Replace console and drawer panel for cosmetic damage in thirty days. Ordering foot. ; ordrng 1 WP74002557 (foot-level)

Near Bristol View Dr, Fairport, NY 14450

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