Near Webster, NY 14580
Evan
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 replaced bladder and water union due to unit dripping at dispenser. Also made adjustment to water line at dispenser. Tested unit multiple times. Called tech line to document issue. Could not replicate issue unit tested fine.Sr:7729059959
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit is not producing ice. Upon inspection discovered that unit was failing to run harvest cycle. Replaced ice maker and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
Steve
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF540PADM3 The door was bouncing back up at fully extended position and the rack was sliding back into dishwasher. Adjusted springs on door so door will stay in fully extended position allowing customer to load and unload dishes.
Near Brockport, NY 14420
David
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit is making a rattling noise during operation. Found defrost heater wire was stretched in front of the evaporator fan causing the vibration. Adjusted wire and evaporator cover. Noise went away. ; O-emld tckt
Near Rochester, NY 14626
James
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW4800XQ1 Q1 n. Q2 n. Q3 n. Unit shakes violently during spin cycle. Suspension is worn and tub is hitting cabinet. Outer tub ring is broken and washer has potential to leak during fill. Need ring and suspension 407.66 total. ; rqstng P&A on 1 W10780048 (suspension) and 1 WPW10215108 (tub ring)
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced ice maker motor is hanging up . Replaced ice maker and tested unit . Tested good . Leveled legs . Customer needs to level refrigerator further .
Near Irondequoit, NY 14617
James
Job Details: 10/16/2020
RANGE JENN AIR JDS1750FP0 Q1 n. Q2. N. Q3 n. Lr burner will not turn off. Gas turned off to unit. Attempted to free valve and was not successful. Valve in off position with gas flowing. Called tech line 800-331-74567729057896Jsx6700wp1; ordrng 1 W10790616 (pipe-mnfld)
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG525S0JS0 Spoke with customer . They no longer need service.; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Top self under the damper was 33 degrees . A water bottle has frozen . Checked damper functions tested good . Thermistors were good . Bin shelfs were not in the correct location they have to be stacked according to techline . Stacked shelfs . Adjusted temperatures in fresh food and freezer up one degree each from recommended. Unit tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Irondequoit, NY 14609
Evan
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not dispensing water. Installed new valve per techline. Valve was not issue. Discovered that water line was kinked inside cabinet of fridge. Uninstalled valve and cleared line. Unit now flowing as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
DRYER WHIRLPOOL WED6620HW0 Unit is still rattling after multiple trips. Discovered that blower housing is making contact with wheel. Ordering blower housing wheel and tube ; ordrng 1 WP697772 (BLOWER WHEEL ) and 1 WPW10211911 (BLOWER HOUSING ) and 1 WPW10342188 (BLOWER HOSE )
Near Rochester, NY 14612
James
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Q1 n. Q2 n. Q3 n. Unit not making ice. Customer cleaned frost from ice bin and unit began functioning. Ice cubes are oversized and not breaking apart. Need icemaker ; O-emld tckt
Near Rochester, NY 14612
James
Job Details: 10/16/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Unit jammed ice dispenser. Removed ice and tested. Found auger blades are loose, allowing ice to jam inside container. Need ice bin. ; ordrng 1 W11185686 (ice-contnr)"
Near Hilton, NY 14468
David
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Customer concerned with vibrating noise coming from fridge. Tested all moving functions in diagnostics. Was unable to replicate anything close to what the customer was experiencing while at the home. Customer is good and going to attempt to videotape the noise and will email me a video so I can isolate it that way. Checked freezer fan freezer evaporator fresh food fan fresh food evaporator for vibrations and ice buildup found none Will reschedule customer after video is received; saved tckt
Near Rush, NY 14543
Dave
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Damper is making noise . Order new damper W11087463; rqstng P&A on 1 W11087463 (damper)
Near Rochester, NY 14607
Evan
Job Details: 10/13/2020
DRYER MAYTAG HDE18CM04 Customer stating coin slot is jammed. Cannot unjam slot and unit is not serviceable due to parts not being available for unit due to age.
Near Rochester, NY 14619
James
Job Details: 10/13/2020
RANGE FRIGIDAIRE n/a Customer no longer needs service
Near Rochester, NY 14609
Evan
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit will not run. Upon inspection discovered that control led verification light was off control is receiving 120v but failing to power machine. Unit will need control and also discovered that water valve solenoid is broken. Ordering control and water valve; ordrng 1 W11116590 (CONTROL ) and 1 W11210459 (WATER VALVE )
Near Rush, NY 14543
Dave
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Top rack adjusters were broken . Replaced adjusters. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14607
Evan
Job Details: 10/13/2020
WASHER WHIRLPOOL CAM2742TQ3 Customer stating that unit will not spin. Inspected motor coupler on unit. Coupler is still intact. Discovered that unit is spinning but clutch and bearing inside gear case are failing. Ordering gear case and clutch ; ordrng 1 3360629 (GEAR CASE ) and 1 WP8299642 (CLUTCH )
Near Henrietta, NY 14467
Dave
Job Details: 10/13/2020
MICROWAVE MAYTAG MMV4206FZ0 "Replaced control and display on unit but everything turning off and not responding . Replaced door interlocks for close door error . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 8206232A BULB , used 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14611
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF532SMHW01 Q1 n. Q2 n. Q3 n. Unit freezing food everywhere in fresh food section. Freezer at -5. Ff is 32 in the door bins. Tested damper and fans. Checked door seals. Replaced control. Customer is to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14619
James
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Unit not cooling. Fan not running. Defrosted freezer and tested fan. Heater works in diagnostics. Thermistor has failed. Replaced thermistor and unit began cooling. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Pittsford, NY 14534
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Unit leaking onto floor due to clogged drain tube. Defrosted drain tube and verified water is reaching the pan.
Near Irondequoit, NY 14609
Evan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated that unit would not dry discovered that unit was not using rinse aid and also incoming water temp is too low. Advised customer that water entering unit need to be above certain temp for heater not to shut itself off. Also discovered that unit is missing filter & screen. ; ordrng 1 W10872845 (FILTER SCREEN) and 1 WPW10463906 (SCREEN )
Near Rochester, NY 14626
David
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL KDPE234GPS Replaced dented front panel. Verified operation. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDM01TJBL0 Customer stated that unit is failing to fill. Discovered that float for float switch is stuck up causing float to test open. Reseated float and tested unit. Unit now filling as it should. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14626
David
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDC10FXSS1 Customer was concerned with the dishwasher intermittently failing to complete cycles/not showing the clean light. Found 6-4 and 6-1. Found that the flash washer was building a significant amount of suds resulting in the error codes. Cleared excess suds with vegetable oil and ran a calibration cycle. Hung drain hose properly to prevent anything entering the unit after drain. Controls and keypad functioning as expected. Did not charge as a curtesy.
Near Rochester, NY 14615
David
Job Details: 10/13/2020
RANGE WHIRLPOOL WGE745C0FS The oven light was not shutting off due to the switch actuator being bent inward and missing the door. Adjusted switch. Light functioning properly. Lower right hand frame is bent slightly. Pics attached for documentation. Customer agreed to a verbal signature
Near Rochester, NY 14606
David
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4815EW1 Replaced damaged door catch. Rechecked operation and venting. Unit testing good.
Near Pittsford, NY 14534
James
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Freezer frosting and leaking into fresh food section. Found fresh food door not lining up with cabinet and allowing air to get in around corners. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor if problem persists replace kit w10916494
Near Webster, NY 14580
Evan
Job Details: 10/13/2020
WASHER MAYTAG MHW5500FW0 Customer stating that unit is leaking from front left corner. Upon inspection discovered that dispenser housing was loose causing unit to drip down inside door. Tightened screws on dispenser and could not see unit leaking from anywhere else. Customer to monitor if issue persists. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/13/2020
OVEN JENN AIR JJW2430DB01 Replacing console due to unit continually showing F2e1 error for stuck key. Replaced console. Tested unit. Unit tested good
Near Farmington, NY 14425
Dave
Job Details: 10/13/2020
RANGE WHIRLPOOL WFC310S0EB3 Maintenance guy had a family emergency . Rescheduled; schdld next appmnt for 10/23 FRI !
Near Rochester, NY 14606
David
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Unit was not making ice due to the wiring harness not being connected to the module. Reconnected harness and watched unit cycle and fill. Testing good. Verbal signature
Near Lima, NY 14485
Dave
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Door user interface isnt responding. Ordering new door W11196131; rqstng P&A on 1 W11196131 (door/mw), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Rochester, NY 14609
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Water sprays outward from dispenser. Water tube came loose from dispenser bracket. Reinstalled dispenser tube and tested.
Near Honeoye Falls, NY 14472
Dave
Job Details: 10/13/2020
WASHER MAYTAG MVWC415EW1 F0E2 over suds . F2E1 stuck key F9E1 long drain F7E7 motor unable to each rpm . Found the drain pump is seizing ordering new drain pump ; ordrng 1 WPW10661045 (drain pump)
Near Rochester, NY 14618
James
Job Details: 10/13/2020
DISPOSER KITCHENAID KCDI250 Q1 n. Q2 n. Q3 n. Unit not powering on. Found breaker tripped on disposal. Reset breaker and unit functions properly. Recommend using disposal once a week to keep blades free
Near Rochester, NY 14617
James
Job Details: 10/13/2020
REFRIGERATOR FRIGIDAIRE FGHT1848PF1 Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker motor failed. Replaced icemaker and unit cycled and filled properly.
Near Rochester, NY 14624
David
Job Details: 10/13/2020
RANGE MAYTAG MER6600FZ Customer concerned that cooktop is too hot to touch after indicator warning goes off. Found that the cooktop indicator shits off when the cooktop is still at 130 degrees. This is true on all burners. Documented issue with tech line SR7729022439Tech line stating that the main control monitors burners for setting of the infinite switch and timeframes to determine when to shut off the indicator. Temperature of the cooktop doesnt play a role. They stated that the unit is working as designed even though the temperature of the cooktop remains hot after the indicator is terminated. They recommended that we dont replace any parts as this would have no affect on operation. Verbal signature V
Near Rochester, NY 14624
David
Job Details: 10/13/2020
WASHER MAYTAG MVWB766FW1 Customer concerned with intermittent operation of the user Interface. Found f2-e1 UI stuck button error in diagnostics. Keypad was operational while in home. Ordering keypad. Customer is aware that it is temporarily out of stock. AllOther functions testing okUnit still under 60 month P&L warranty ; ordrng 1 W11135391 (UI)
Near Victor, NY 14564
Dave
Job Details: 10/13/2020
OVEN GE JGBP35WEA4WW Broiler is working . Found the bake ignitor was worn out . Replaced ignitor . Tested unit . Tested good ; dspstn on spec-tagged invntry: 2 4342528 IGNITOR-ROUND
Near Brockport, NY 14420
David
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT710PAHW0 Unit was not washing due to an open wash motor. Replaced wash motor and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Dansville, NY 14437
Dave
Job Details: 10/13/2020
WASHER MAYTAG MVW6230HC0 Replaced gearcase .calibrated unit . Tested unit in auto diagnostics unit tested good.
Near Fairport, NY 14450
Evan
Job Details: 10/13/2020
OVEN-MW COMBO ELECTROLUX 318279621A Customer stated that door would not open on unit. Discovered that latch mechanism has broken. Was able to pry door open to confirm issue. Ordering latch and switch assembly ; ordrng 1 5304485407 (LEVER ) and 1 5304503439 (LATCH HOOK )
Near Dansville, NY 14437
Dave
Job Details: 10/13/2020
DRYER MAYTAG MED6230HC0 Replaced console.tested unit . Tested good
Near Fairport, NY 14450
Evan
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB4949SHB1 Replacing control and console due to unit running a cycle constantly. Unit would start and run cycle on its own. Replaced both parts and ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMC30516HV0 Customer stating that unit is rattling during operation. Upon inspection discovered unit is a countertop model that is not serviceable by field technician.
Near Spencerport, NY 14559
David
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW4816FW2 Washer was not completing cycles to to a leak in the drain hose connection causing a long fill error. Repaired hose leak. Washer will need to be moved closer to the wash sink in order for it to drain properly. This will require adding an outlet closer to the unit. Recommending that the customer make these adjustments before using the appliance. Functions all testing good in diagnostics
Near Webster, NY 14580
Tanner
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KFXS25RYMS2 Q1 no Q2 no Q3 no Replaced ice maker. Unit filled with water upon reinstallation. Turned on humidity control via test 34 in diagnostics. Advised customer can take up to 24 hours for ice.Verbal signature acknowledged
Near Mount Morris, NY 14510
Steve
Job Details: 10/09/2020
WASHER MAYTAG MVWB835DW2 Replaced gearcase for clicking during spin cycle. The washer tested good in diagnostics.
Near Rochester, NY 14616
James
Job Details: 10/09/2020
WASHER MAYTAG MHW5630HW0 Replaced bellows and tested. Found no leaks.
Near Rochester, NY 14624
Steve
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced motor sump that was left with customer on previous visit for not washing. Replaced heater that had break in it preventing heat. Replaced door gasket for worn gasket. The dishwasher tests good.
Near Spencerport, NY 14559
Steve
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 Replaced ice door guid for holding door open and warm air entering freezer causing ice to clump and frost to form.
Near Rochester, NY 14616
James
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced parts and ensured evap cover is tight against back wall. Defrosted evap and relocated thermistor. Called tech line to document. Ref 7728999966; dspstn on spec-tagged invntry: 1 67006425 SCREW
Near Rochester, NY 14612
James
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit not powering on. Found main harness unplugged and water valve broken. Plugged in harness and unit began cooling.
Near Rochester, NY 14616
James
Job Details: 10/09/2020
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced parts. Customer still having issues with freezing food. Inspected air returns and damper. Customer is to monitor. If problem persists fan blade may need to be replaced
Near Fairport, NY 14450
Tanner
Job Details: 10/09/2020
WASHER MAYTAG MVWX655DW2 Q1 no Q2 no Q3 no Replaced drain pump. Tested via auto diagnostics cycle and unit tested good. Verbal signature acknowledged.
Near Rochester, NY 14610
Tanner
Job Details: 10/09/2020
WASHER MAYTAG A710 Q1 no Q2 no Q3 no Complaint of unit not spinning or draining until many attempts resetting timer. Was unable to reproduce customer complaint. Removed front panel and inspected motor/drain belt and pulleys. Machine would perform functions dialed into timer properly. Timer advances from rinse to drain/spin on its own. If issue recurs timer. Research part number WP205637 but could not find available. Per JM we can try a belt kit if issue recurs.
Near Rochester, NY 14621
Tanner
Job Details: 10/09/2020
WASHER MAYTAG MHW6630HC0 Q1 no Q2 no Q3 no Complaint of clothes wet at end of cycle. Following stored errors:None.Ran spin in manual diagnostics and machine shakes violently. Tested suspension and discovered shipping bolts had not been removed. Shipping bolts will cause unit to shake violently as unit is not utilizing suspension. Excess shaking will cause unit to halt spinning due to hazard. Ran auto diagnostics without shipping bolts and unit tested good.Verbal signature acknowledged.
Near Irondequoit, NY 14609
Dave
Job Details: 10/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ05 Items freezing in fresh food section . Found some frost build up inside freezer around door . Could be warm air getting into unit . Checked damper operation damper is opening and closing but could be intermittent.Checked ice maker . Ice maker is working as expected . Fresh food thermistor tested good was fresh food when checking thermistor.thermistor read 4.4K freezer was 40 and thermistor read 6.5k tested good . Changed defrost mode to basic from adaptive. Raised freezer temp . Customer will monitor a try to keep things away from back wall.
Near Spencerport, NY 14559
James
Job Details: 10/09/2020
FREEZER WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit developing frost on lh side of freezer and on damper cover. Found door jumped a tooth on rail assembly and not sealing. Removed frost and verified door is sealing. Concern about droning noise from compressor. Noise is Normal operation. Customer is to monitor If frost persists replace rails in freezer. If noise worsens compressor may need replacing
Near Webster, NY 14580
James
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Q1 n. Q2 n. Q3 n. Unit not making ice for two weeks and started working again. E2 error. Icemaker passed diagnostics. Customer going to monitor. If problem persists replace icemaker. W11294907. 379.35 total ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
Steve
Job Details: 10/09/2020
DISHWASHER KITCHENAID KDTM354DSS4 S22916 replaced upper racks for separating racks. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14610
Evan
Job Details: 10/09/2020
RANGE WHIRLPOOL WEG750H0HV0 Customer stating that units internal temperature was off and items and coming out undercooked. Ran test preheat to 350. Observed unit while heating. Calibrated unit up 20 degrees and observed temperatures. Unit now maintaining temp as it should. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/09/2020
DISHWASHER MAYTAG MDB9959SKZ0 Replacing drain pump due to original pump impeller becoming jammed due to chopper blade breaking off inside pump. Replaced pump and tested unit. Unit tested good
Near Irondequoit, NY 14622
Evan
Job Details: 10/09/2020
DRYER KENMORE 110.7670269 Customer stating that unit will not heat. Discovered that thermal fuse tested open. Replaced fuse and tested unit. Unit now heating as it should. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Tanner
Job Details: 10/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Started diagnostics cycle. Unit humming but does not fill or run.SR7728999780- Confirmed float switch contacts are working. Measured proper resistance of water valve from control. Started a cycle to measure voltage to valve from control and on this cycle unit functioned properly. May have had a stuck float switch causing no voltage. Float is currently functioning but ordering new float switch as preventative measure.; ordrng 1 WPW10195039 (Float switch)
Near Penfield, NY 14526
Evan
Job Details: 10/09/2020
WASHER WHIRLPOOL MVWB835DW1 Replacing gear case due to bearing inside gear case failing causing unit to sound very loud while in spin. Replaced gear case. Tested unit. Unit tested good
Near Canandaigua, NY 14424
Dave
Job Details: 10/09/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Replaced water valve. Tested unit for leaks no leaks . Unit tested good . Left broken part with customer .
Near Canandaigua, NY 14424
Dave
Job Details: 10/09/2020
50#IM 15' FS KITCHENAID KUIC15NRTS1 Replaced water valve .tested unit . No leaks .tested good.
Near Webster, NY 14580
Steve
Job Details: 10/09/2020
REFRIGERATOR AMANA ATB1935HRW Replaced fresh food section door gasket for ripped gasket.
Near Churchville, NY 14428
Steve
Job Details: 10/09/2020
COOKTOP KITCHENAID KFGS306VSS02 The cooktop was working as a expected on arrival. Tested each burner/ignitor and they all worked as expected. Quoted customer for spark module if problem persists. ; rqstng P&A on 1 WP8286828 (module-spk)
Near Rochester, NY 14612
Tanner
Job Details: 10/09/2020
DRYER MAYTAG MGDC465HW0 Q1 no Q2 no Q3 no Complaint of thumping noise during use. Ran unit with and without garments and could not reproduce noise.Customer will continue to monitor ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK
Near Fairport, NY 14450
Evan
Job Details: 10/09/2020
WASHER MAYTAG MVWB766FW1 Replacing acu and gear case due to acu failing to acknowledge when lid is locked and gear case leaking oil. Replaced gear case. Replaced acu. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Rochester, NY 14608
Evan
Job Details: 10/09/2020
WASHER GE GNW128PSMVVW Customer stated unit would not drain. Discovered that drain hose was clogged. Cleared hose and tested unit. Unit now draining as it should. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/09/2020
MICROWAVE WHIRLPOOL WMHA9019HV1 Customer stating that unit is failing to heat and fan would not drip running. Discovered error code f4e1 for relay error. Tested all components. Discovered convection heater is relay is stuck open. Ordering control ; ordrng 1 W11186035 (CONTROL )
Near Pittsford, NY 14534
Dave
Job Details: 10/09/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Wash pump had failed needs new sump WPW10671942 . House is a new build . Customer has certificate of occupancy. They moved in on September 18 2020 . Ordering pump; ordrng 1 WPW10671942 (sump and motor assy)
Near East Rochester, NY 14445
Dave
Job Details: 10/09/2020
MICROWAVE WHIRLPOOL WML75011HZ7 No show . Left door tag .; saved tckt
Near Webster, NY 14580
James
Job Details: 10/09/2020
HOOD VENT WHIRLPOOL UXD8636DYS2 Q1 n. Q2 n. Q3 n. Unit stops mid way up. Removed motor assembly and inspected. Motor overheated and is very weak. Inspected linkages. Need motor. Replaced motor. Lower linkage screw broke off inside linkage upon removal. Need linkage and screw. Not charging for damaged parts. ; ordrng 1 WPW10421280 (arm-motor) and 1 WPW10422764 (screw)
Near Bloomfield, NY 14469
Dave
Job Details: 10/09/2020
COOKTOP JENN AIR JIC4536XS00 Unit not turning on . Found the module W10885135 was burned called techline SR 7729003487 . Techline had me check compatibility with oven below which was good .said to replaced modules . Replaced module and Ui but the one module is still needed . Schedule when part comes in .; schdld next appmnt for 10/19 MON !
Near Pittsford, NY 14534
Steve
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW5500FC1 Found bolt on motor broken. Ordering bolt. ; ordrng 1 W11253212 (BOLT)
Near Rochester, NY 14610
Evan
Job Details: 10/07/2020
WASHER GE WSSH300G0WW Installed motor control due to unit failing to engage into spin. Once installing motor control control began to flicker and then shut off. Could not get control to respond once this happened. Ordering control ; ordrng 1 WH22X30717 (CONTROL )
Near Rochester, NY 14618
Evan
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW8630HC0 Customer stated that unit has stopped squealing but detergent is not dispensing properly. Referring to service pointer W11446112. Pointer refers too ACU failing to regulate amount of soap going in for each load. Ordering acu ; ordrng 1 W11322884 (ACU)
Near Rochester, NY 14607
Evan
Job Details: 10/07/2020
OVEN FRIGIDAIRE LGGF3043KFR Replacing ignitors due to ignitors failing to spark replaced ignitors for issue but unit still will not spark. Ordering spark module ; ordrng 1 5304508269 (MODULE SPARK )
Near Fairport, NY 14450
Steve
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Ordering slides and gasket for freezer door not closing and causing frost on rails. ; rqstng P&A on 1 W10436252 (frz door gasket(blk)) and 2 W11265130 (SLIDE)s
Near Canandaigua, NY 14424
Dave
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Right hand door has failed and the hinge has came through . Unit needs new door . Ordering door LW10858417; rqstng P&A on 1 LW10858417 (dor-fip)
Near Pittsford, NY 14534
Steve
Job Details: 10/07/2020
OVEN JENN AIR JJW3830IL00 "Sr# 7728982877Found F6E4 communications error. ACU and ui already replaced in February. Called tech line. Ordering ACU, ui, harness. And upper fan.; ordrng 1 W11216658 (SIGNAL HARNESS) and 1 W11248652 (COOLING FAN UPPER) and 1 W11449114 (UI)"
Near Spencerport, NY 14559
James
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB8959SKZ0 Q1 n. Q2 n. Q3 n. Unit not draining. Found chopper broken in pump. Need pump. ; ordrng 1 MDB8959SKZ0 (PUMP)
Near Rochester, NY 14610
Evan
Job Details: 10/07/2020
VAN FORD TRANSIT CONNECT Dropping off van
Near Irondequoit, NY 14622
Evan
Job Details: 10/07/2020
WASHER MAYTAG MVWX500XW0 Assisting TR
Near Spencerport, NY 14559
James
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Unit froze over again since last visit. Found ice frozen on bottom of ice bin, but not on top. Dispenser misaligned, allowing air to get into freezer and cause frost. Adjusted dispenser. Refund for icemaker. Subtract labor from part refund. ; ordrng 1 WP2180224 (guide-ice)"
Near Rochester, NY 14617
Evan
Job Details: 10/07/2020
OVEN WHIRLPOOL WEG750H0HZ0 Customer stating that unit will not run bake cycle. Discovered with techline that bake relay is stuck open. Ordering control....Sr:7728986818; ordrng 1 W11205353 (CONTROL )
Near Irondequoit, NY 14622
Tanner
Job Details: 10/07/2020
WASHER MAYTAG MVWX500XW0 "Q1 no Q2 no Q3 no Installed motor. Calibrated unit. Tested via auto diagnostics, manual diagnostics and ran full drain spin cycle. Unit spinning appropriately. No stored errors.Verbal signature acknowledged."
Near Fairport, NY 14450
Dave
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0HW2 Found the control that was shipping was the color black and not white . Black Control is completely different and had regular self clean and not steam clean . Ordering another board W11314393; ordrng 1 W11314393 (cntrl-elec)
Near Fairport, NY 14450
Tanner
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Replaced ACU and Actuator. Calibrated unit. Tested via auto diagnostics. Unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
Near Fairport, NY 14450
Tanner
Job Details: 10/07/2020
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of Intermittent control panel. Shuts off during cycle. Noise during spin. Following stored errors:F0E3 overloadF5E1 lid switch fault F8E6 water hazard Ran auto diagnostics cycle. Lid locks however is not indicated on UI. If ACU not sense lid lock unit this can cause F8E6 error which will disable wash cycle due to potential hazard. When in spin unit makes bearing rub sound. Can be heard while hand spun as well. Staining on bottom of rotor appears to be gearcase oil.Tested power supply via outlet tester and tested good. Quoted customer for gearcase and ACU. Customer will be reaching manufacturer due to dissatisfaction.
Near Scottsville, NY 14546
Steve
Job Details: 10/07/2020
WASHER MAYTAG MVWB766FW1 Console is randomly unresponsive. Customer showed video of it not responding. Ordering ui; ordrng 1 W11135391 (CONSOLE)
Near Ontario, NY 14519
Tanner
Job Details: 10/07/2020
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Replaced ACU. Tested unit via timed dry and unit tested good.Verbal signature acknowledged.