Near Geneva, NY 14456
Steve
Job Details: 02/06/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 -6 degrees in freezer. 29 degrees in fresh food section. adjusted thermostat bulb. Found gaps where cabinet meets liner. Caulked gaps. Customer is going to monitor.
Near Lima, NY 14485
Dave F
Job Details: 02/06/2019
WASHER WHIRLPOOL WTW5000DW2 Found error codes F8E3 long fill and F7E5 shift fault . Tested water valves tested good . Washer has a good flow of water . Checked shifter ohms . Shift tested good . Looked underneath washer found some oil on the pulley causing the belt to slip and fail going into spin . . Cleaned oil off pulleys . Calibrated machine. Tested unit in auto diagnostics. Tested good .
Near Hilton, NY 14468
Dave L
Job Details: 02/06/2019
DRYER WHIRLPOOL WGD75HEFW0 Re tightened motor mount that was vibrating and causing noise. Unit is much more quiet now.
Near Phelps, NY 14532
Steve
Job Details: 02/06/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Replaced pump for not draining. The dishwasher tested good.
Near Rochester, NY 14617
Evan
Job Details: 02/06/2019
DRYER AMANA NGD4655EW2 Customer stated unit was experiencing long dry times. Upon inspection discovered right side connection for gas coils was unseated and not making contact with coil.Reseated coil Ran test cycle Watched unit cycle flame on and off multiple times.Unit tested good Autho code: AIS86ISEPL1
Near Palmyra, NY 14522
Steve
Job Details: 02/06/2019
DRYER MAYTAG MEDX655DW1 "Found element was shorted and heating all the time and white thermal fuse was blown. Replaced both and the dryer tested good. ; used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE-THERMAL) from stock"
Near Shortsville, NY 14548
Steve
Job Details: 02/06/2019
WASHER WHIRLPOOL WTW5000DW0 Drain was stuck on and washer would not run. Customer is using powder all natural soap. Found a lot of soap residue. Filled washer and drained until it reset. Customer is going to clean with afresh.
Near Canandaigua, NY 14424
Dave F
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Complaint noisy operation. Plugged in refrigerator and let it run . Unit is cooling and the compressor is nice and quiet . Both the evaporator fan and condenser fan are working . Refrigerator is working as expected .
Near Bloomfield, NY 14469
Dave F
Job Details: 02/05/2019
WASHER MAYTAG MVWX655DW1 Replaced belt due to being torn . Ran washer in calibration and in auto diagnostics. Washer Tested good.
Near Dansville, NY 14437
Steve
Job Details: 02/05/2019
WASHER CROSLEY VAW3584GW1 The agitator had come loose. Customer had reinstalled. Removed agitator bolt and added lock light and fastened agitator. The washer tested good.
Near Fairport, NY 14450
Dave F
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Right door settled After customer added weight to door .Adjusted bottom door hinge to level the door .tested refrigerator door tested good .
Near Rochester, NY 14609
Dave L
Job Details: 02/05/2019
DRYER MAYTAG MGDB755DW3 "Thumping noise caused by rollers making contact with high points on the drum. Filed down the high points, unit testing good."
Near Pittsford, NY 14534
Dave F
Job Details: 02/05/2019
DRYER WHIRLPOOL MEDC465HW0 Dryer having long dry times . Dryer is putting out good heat. Used dryer vent tester . Vent tested poor for electric dryer . Recommend having dryer vents cleaned and or replaced .
Near Rochester, NY 14610
Dave L
Job Details: 02/05/2019
DISHWASHER KITCHENAID KUDE70FXSS1 Upper tracks have separated at the weld. Replaced upper tracks using s22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Webster, NY 14580
Dave L
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Fresh food and freezer section are warm. No frost on evaporator. Replaced evaporator & charged system. Unit testing good.S-Code: S71233; dspstn on spec-tagged invntry: 1 W10917531 EVAPORATOR , used 2 WPW10143759 (DRIER-UV DYE) from stock"
Near Rochester, NY 14618
Dave L
Job Details: 02/05/2019
WASHER WHIRLPOOL WFW85HEFW1 "Washer making loud noise during spin. Bolt on rotor was loose. Tightened bolt, unit testing good."
Near Victor, NY 14564
Steve
Job Details: 02/05/2019
50#IM 15" FS WHIRLPOOL GI15NDXZS2 Replaced recirculating and drain pump for shorted pump. The ice machine tested good.
Near Rochester, NY 14623
Evan
Job Details: 02/05/2019
DISHWASHER GE GLDA696MSS Customer stated unit's door will not shut Door will not latch due to door strike being bent causing unit not to catch on strike Ordering strike ; ordrng 1 WD13X10035 (door strike)
Near Fairport, NY 14450
Steve
Job Details: 02/05/2019
WASHER WHIRLPOOL WET4027EW1 Removed agitator and pulled out clothing that was such under it. Reinstalled and added lock tight to secure agitator.
Near Fairport, NY 14450
Steve
Job Details: 02/05/2019
MICROWAVE WHIRLPOOL WML75011HZ2 "Replaced magnetron, diode and capacitor for no heat. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W10850446 CAPACTR-MG"
Near Penfield, NY 14526
Evan
Job Details: 02/05/2019
DRYER WHIRLPOOL WGD5000DW3 Customer stated that end of signal alert was failing and wrinkle shield would not function intermittently.Buzzer in timer is failing when unit is finishing cycle unit will not alert consumer.Ordering start switch and timer ; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185992 (timer)
Near Farmington, NY 14425
Dave F
Job Details: 02/05/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Adjusters on top rack broken . Also the track stops have fallen off and broken and need to be replaced . Ordering new adjusters W10712395 and stops WPW10508950 .kick plate is missing screws dishwasher is loud .never had screws from installation. Ordering screws WP302868 ; ordrng 1 W10712395 (adjuster) and 2 WP302868 (screw)s and 2 WPW10508950 (STOP)s
Near Pittsford, NY 14534
Steve
Job Details: 02/05/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 Added leveling legs that were missing. The refrigerator tested good.
Near Pittsford, NY 14534
Dave F
Job Details: 02/05/2019
OVEN KITCHENAID KEMC377KSS05 Glass on the outside of the door is broken . Ordering new stainless glass door WP4452315 . Customer is going to contact whirlpool. Customer thought they were going to cover the entire job . ; ordrng 1 WP4452315 (glass-door)
Near Rochester, NY 14624
Gary
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Replaced defrost ADC that wasn't defrosting the fridge.
Near Rochester, NY 14624
Gary
Job Details: 02/05/2019
RANGE KITCHENAID KSGB900ESS2 "Oven bottom is warping and making a banging noise during preheat, ordering bottom.; ordrng 1 WPW10211368 (bottm-oven)"
Near North Chili, NY 14514
Gary
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Called tech line jk SR#7724062322 JK advised against putting the evap in. (same as last SR per jk, notes for unrepairable in same file) unit is unrepairable. Called cottage grove and advised ally to call the customer service line and see what they can do per tech line."
Near Rochester, NY 14624
Gary
Job Details: 02/05/2019
DRYER MAYTAG PYE4500AYW "Unit needs an idler pully, ordering part; ordrng 1 WP31001344 (pulley- id)"
Near Henrietta, NY 14467
Dave L
Job Details: 02/05/2019
WASHER WHIRLPOOL CAE2745FQ0 Replaced broken agitator . 24 month part warranty. Labor is no longer covered.
Near Penfield, NY 14526
Evan
Job Details: 02/05/2019
DISHWASHER GE PDT825SGJ0BB Customer stated door was falling down. Upon inspection discovered hinge had come unseated causing units door to fall.Insulation was binding hinge causing it not to shut correctly Trimmed insulation near hinge Reseated hinge Door tested good Ran unit to inspect for leaks could not find leak anywhere Unit tested good
Near Rochester, NY 14621
Evan
Job Details: 02/05/2019
RANGE FRIGIDAIRE FGGF3047TFA Installing griddle due to unit missing griddle when unit was delivered. Replaced griddle Unit tested good
Near Rochester, NY 14619
Dave L
Job Details: 02/05/2019
WASHER FRIGIDAIRE FAFS4474LW0 Replaced stuck drain pump . Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 02/05/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Found no water coming to ice maker. The valve is buzzing but no water. Ordering fill tube heater and water valve. ; rqstng P&A on 1 W10873098 (valve) and 1 W11230096 (FILL TUBE HEATER)
Near Penfield, NY 14526
Evan
Job Details: 02/05/2019
OVEN GE JK955B0F4BB Customer stated unit would lock lower oven when running both ovens at 450 degrees for long amount of time. Suspecting that temp sensor is failing to regulate temp when unit is hitting certain degree marker control thinks oven is in self clean mode.Ordering temp sensorLabor due at time of repair $74.90; ordrng 1 WB21X22134 (sensor asm)
Near Rochester, NY 14624
Gary
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW05 "Watervalve is not sending water to the icemaker, unit needs a watervalve. Charged service call, quoted 74.90 labor plus water valve that is used.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)"
Near Hilton, NY 14468
Gary
Job Details: 02/05/2019
WASHER WHIRLPOOL CAE2795FQ0 Replacing control that will not go into diagnostic and isn't accepting commands.; ordrng 1 W11188527 (CONTROL)
Near Avon, NY 14414
Dave F
Job Details: 02/05/2019
OVEN FRIGIDAIRE PLEB30T8CCB Bake element not turning on but the broiler was turning on . Oven needs new control for top oven . Ordering new control 318022002.; ordrng 1 318022002 (relay board)
Near Rochester, NY 14620
Dave L
Job Details: 02/05/2019
DISHWASHER KENMORE 665.1389K801 Machine not heating. Heating element is cracked. Ordering part.269.06; ordrng 1 W10518394 (heater)
Near Rochester, NY 14608
Dave L
Job Details: 02/05/2019
DRYER GE DBXR463EG0WW Console is broken. Console and knob must be replaced. Ordering parts.; ordrng 1 WE01X20378 (control knob white a) and 1 WE19M1490 (back. asm.)
Near Rochester, NY 14620
Dave L
Job Details: 02/05/2019
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Water valve is leaking through the ice maker fill tube. Ordering water valve. Total is 150.30; ordrng 1 W10822681 (valve-inlt)
Near Rochester, NY 14609
Evan
Job Details: 02/05/2019
DRYER WHIRLPOOL LER6636PW0 Customer stated unit was not heating.Upon inspection discovered that coil inside heater snapped causing heater to fail.Replaced heater Custer also wanted new vent installed.Installed new vent Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near Rochester, NY 14612
Gary
Job Details: 02/05/2019
FREEZER WHIRLPOOL WRX986SIHV00 Replaced drawer at the front panel kept falling off of top freezer drawer
Near Spencerport, NY 14559
Gary
Job Details: 02/05/2019
DISHWASHER KITCHENAID KDFE104HBL0 "Replaced sump assy that wasn't running or washing the dishes, advised customer to rerouted drain from basement to under sink improper drain setup causing water to run out.; dspstn on spec-tagged invntry: 1 W11085683 PUMP&MOTOR"
Near Rochester, NY 14610
Evan
Job Details: 02/04/2019
WASHER WHIRLPOOL WFW9600TW01 Customer stated unit was leaking water from front of machine.Upon inspection discovered bellow had come detached from inner tub causing water to pour directly from bottom of bellow Reinstalled bellow Ran test cycle Unit tested good
Near Rochester, NY 14626
Evan
Job Details: 02/04/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Repacling console due to console on unit being delivered with scratches on keypad.Replaced consoleTested unit Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 02/04/2019
WASHER WHIRLPOOL WTW6800WW1 Installing hinge due to old hinge rusting causing door to fall Replaced hinge Unit tested good
Near Rochester, NY 14611
Evan
Job Details: 02/04/2019
DRYER WHIRLPOOL WGD5840SW0 Unit was squealing after repair. Rollers were sticking causing squeal Cleaned roller shaftsCleaned rollers Ran test cycle Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 02/04/2019
WASHER WHIRLPOOL WTW6800WW1 Installing hinge due to old hinge rusting causing door to fall Replaced hinge Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 02/04/2019
DRYER WHIRLPOOL WGD4850HW0 Customer stated unit was producing noise while drum is spinning.Upon inspection discovered rollers were causing noise Replaced rollersRan test cycle Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Rochester, NY 14608
Evan
Job Details: 02/04/2019
WASHER AMANA NTW4516FW2 Customer stated clothes are coming out wet at end of cycle .Checked for error codes Unit displaying f9e1 (long drain) error code Attempted to run test cycle Unit would not drain Inspected drain pump Discovered plug for pump had Become disconnected causing pump not to run Reseated connection tested pump Unit tested good
Near Rochester, NY 14611
Evan
Job Details: 02/04/2019
DRYER WHIRLPOOL WGD5840SW0 "Customer stated unit was not heating or spinning. Upon inspection discovered motor was seized was unable to turn drum. Blower wheel had also cracked and belt had torn Replaced motor replaced blower wheel Ran test cycle Gas coils were failing once unit was running Replaced gas coils Replaced belt Ran test cycle Unit tested good ; used 1 279834 (COIL KIT), 1 297827 (MOTOR ), 1 341241 (BELT), and 1 WP694089 (BLOWER) from stock"
Near Pittsford, NY 14534
Evan
Job Details: 02/04/2019
DRYER MAYTAG MGD8200FW Customer stated unit was producing rattling noise.Upon inspection discovered rattling was coming from blower housing.Attempted to stop rattling by using piece of insulation underneath blowerRan test cycle after insulation was installed Unit is still producing noise but not as loud Customer is going to contact maytag seeking authorization.Unit tested good
Near Webster, NY 14580
Evan
Job Details: 02/04/2019
RANGE WHIRLPOOL WFG525S0HV0 "Customer stated they could smell gas while running bake cycle.Ran test bake cycle Could smell gas in drawer area of unit.Suspecting unit is leaking from regulator Ordering regulator ; ordrng 1 WPW10602001 (valve-gas), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
Near Webster, NY 14580
Evan
Job Details: 02/04/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit was leaking water from back of machine.Upon inspection discovered water was leaking from hot side of valve solenoid had cracked causing water to spray out of back.Ordering water valve ; ordrng 1 W11210459 (VALVE)
Near Rochester, NY 14620
Evan
Job Details: 02/04/2019
DISHWASHER WHIRLPOOL GU3600XTVY2 Replacing drain hose due to hose having hole in it causing unit to leak while draining. Replaced hose Ran test cycle Unit tested good
Near Victor, NY 14564
Dave F
Job Details: 02/04/2019
DRYER WHIRLPOOL WED92HEFW0 Replaced thermistor and thermostat due to dryer not heating . Tested dryer after repair . Tested good .
Near Rochester, NY 14618
Evan
Job Details: 02/04/2019
OVEN KITCHENAID KODE507EBL02 Customer stated unit was not at correct temperature when attempt to bake items in upper or lower oven. Ran preheat for both ovens Both upper and lower ovens were off by 10 degrees Calibrated unit up 10 degrees in both ovens Ran test preheat again Upper and lower oven are maintaining temperature at 350 degrees Unit tested good
Near Penfield, NY 14526
Dave F
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Replaced icemaker due to leaking . Tested icemaker .tested good .
Near Rochester, NY 14620
Evan
Job Details: 02/04/2019
RANGE MAYTAG MGR8880AS1 Customer is experiencing issue with bottom burner lighting consistently. Referring to service pointer W10702913A for updated burner kit and wiring harness.Ordering burner kit
Near Penfield, NY 14526
Dave F
Job Details: 02/04/2019
DRYER MAYTAG MEDC215EW1 Dryer switch on dryer is bad .dryer keeps running after door is open . Replaced door switch and tested dryer . Tested good .
Near Rochester, NY 14618
Steve
Job Details: 02/04/2019
DISHWASHER WHIRLPOOL KUDS30IXSS1 Customer is complaining of the dishwasher randomly turning off. Tested dishwasher and found the user interface shut itself off after about ten minutes of running. quoted customer. ; rqstng P&A on 1 WPW10500175 (panel-cntl)
Near Webster, NY 14580
Steve
Job Details: 02/04/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced all the controls for intermittently turning off. The refrigerator is working as expected. The customer is going to monitor.
Near Fairport, NY 14450
Steve
Job Details: 02/04/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Found the evaporator was full of Frost and ice. Removed Frost and ice. Caulked liner to prevent warm air from entering FF section. Moved evaporator line that were touching. Moved thermistor to proper position. Fastened cover.
Near Rochester, NY 14615
Dave L
Job Details: 02/04/2019
DRYER MAYTAG MGDB835DW4 "Tested flame sensor, no continuity. Replaced flame sensor unit testing good."
Near Fairport, NY 14450
Steve
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer was complaining of vibrating noises. added some foam to condensor. Lowered legs to stabilize. The customer is found to monitor.
Near Rochester, NY 14612
Dave L
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Ice maker motor is not operating due to an open motor. Replaced the icemaker and tested; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14625
Steve
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Found a piece of the filter housing was not attached causing the filter to be stuck inside housing. Ordering housing ; schdld next appmnt for 2/7 THU 8-12
Near Macedon, NY 14502
Steve
Job Details: 02/04/2019
RANGE JENN AIR JDS9860CDB00 Replaced blower motor for open winding in high fan. The blower tested good.
Near Rochester, NY 14623
Dave F
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL ET1FTTXKQ02 Drain in freezer was plugged which caused the freezer to build up with ice and was then leaking inside of the fresh food section . Defrosted freezer . Cleared drain . Refrigerator is good .
Near Rochester, NY 14626
Dave L
Job Details: 02/04/2019
WASHER WHIRLPOOL WTW4816FW2 Internal drain hose is cracked. Must be replaced.; ordrng 1 W10899966 (tub to pump hose)
Near Scottsville, NY 14546
Dave F
Job Details: 02/04/2019
DRYER MAYTAG MGD6000XW0 Found blower housing full of lint causing loud noises . Removed lint from housing and cleaned the inside of the dryer . Tested dryer tested good .
Near Rochester, NY 14623
Steve
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced compressor for compressor for shutting itself off after a couple minutes of running. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14606
Dave L
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRT106TFDT01 Unit is not cooling due to a low side leak. Ordering evaporator. Parts covered per KB customer retention. ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
Near Ontario, NY 14519
Dave L
Job Details: 02/04/2019
REFRIGERATOR MAYTAG MSC21C6MFZ00 Damper is making intermittent noise. Ordering damper.; ordrng 1 W11236851 (DAMPER)
Near Fairport, NY 14450
Dave F
Job Details: 02/04/2019
DISHWASHER MAYTAG MDB8959SFZ4 Upper dish rack rails were corroded and had broken . Replaced rails due to service pointer s22916 . Tested dishwasher after replacement. Tested good .
Near Fairport, NY 14450
Steve
Job Details: 02/04/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Replaced control board for persistent frosting of evaporator. Found the liner is melted by the light bulb. Possible door being left open. The light is turning off when door is closed.
Near Hilton, NY 14468
Dave L
Job Details: 02/04/2019
REFRIGERATOR KITCHENAID KBBR206ESS00 Bail arm on ice maker broke off. LED lights in fridge and freezer malfunctioning. Ordering inverter and new LEDS.; ordrng 1 W10640411 (invrtr-box) and 2 W10908166 (module)s and 2 W10908166 (module)s
Near Rochester, NY 14609
Evan
Job Details: 02/01/2019
WASHER WHIRLPOOL WTW4616FW2 Customer stated unit was leaking water and tub was missing piece from inside.Upon inspection discovered that water was leaking from hot water side of valve specifically the solenoid Inspected tub for missing piece Unit is not missing any piece around tub area Ordering water valve Returning Sat 2/1; ordrng 1 W11210459 (VALVE)
Near Rochester, NY 14606
Evan
Job Details: 02/01/2019
DRYER MAYTAG MGDB835DW4 Ordered incorrect part. Reordering strike ; ordrng 1 W11163826 (STRIKE)
Near Hilton, NY 14468
Dave L
Job Details: 02/01/2019
DISHWASHER WHIRLPOOL WDT910SAYH1 Unit is leaking significantly from the diverted seal on the sump. Water has soaked the subfloor. Not damage to finished kitchen floor but water had dropped onto the basement; ordrng 1 WPW10482482 (pump&motor)
Near Hilton, NY 14468
Dave L
Job Details: 02/01/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Right hand door liner is broken preprint the door from closing properly. Ordering right hand door. WIM6L00EPL1; ordrng 1 LW10413518 (dor-fip bl)
Near Hilton, NY 14468
Dave L
Job Details: 02/01/2019
WASHER MAYTAG MVWC465HW2 Reset control board. Customer monitor. Will call customer later in the day to see if the unit was able to complete the cycle we started. ; O-emld tckt
Near Rochester, NY 14624
Gary
Job Details: 02/01/2019
REFRIGERATOR FRIGIDAIRE FFHB2740PS1 "Unit has same communication error code, ordering both boards ui and control, advised customer that if this does not fix the issue that there is an wiring harness issue and this is a non replaceable part.; ordrng 1 242058248 (user interface) and 1 242115285 (board-main power)"
Near Rochester, NY 14616
Dave L
Job Details: 02/01/2019
RANGE KITCHENAID KGRS303BSS1 "Unit is intermittently loosing temperature during bake due to poor grounding of the bake burner. Ordering bake harness, ignitor, and burner; rqstng P&A on 1 W10700720 (burnr-oven) and 1 WPW10701462 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10324262 IGNITOR"
Near Hilton, NY 14468
Dave L
Job Details: 02/01/2019
WASHER MAYTAG MVWC465HW2 Reset control board. Customer monitor. Will call customer later in the day to see if the unit was able to complete the cycle we started. ; O-emld tckt
Near Brockport, NY 14420
Gary
Job Details: 02/01/2019
RANGE WHIRLPOOL WGG745S0FS Ordering door glass assy both doors; ordrng 1 W10677228 (glass-door) and 1 W10677248 (glass-door) and 1 W10877566 (glass-door)
Near Brockport, NY 14420
Gary
Job Details: 02/01/2019
WASHER WHIRLPOOL WTW7500GW2 Unit has a broken strut ordering strut kit; ordrng 1 W11130359 (suspension)
Near Rochester, NY 14624
Gary
Job Details: 02/01/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced lid switch that was not latching, replacing control that intermittently powers Down on its own.; rqstng P&A on 1 W11116590 (cntrl-elec), used 1 W10838613 (LOCK-LID) from stock"
Near Canandaigua, NY 14424
Dave F
Job Details: 02/01/2019
WASHER WHIRLPOOL WFW75HEFW0 Washer making grinding noise while tub is spinning . Found the rotor is rubbing against the stator motor . Called techline SR 7724064524 he suggested replaced the rotor and stator motor . Ordering rotor and motor . ; ordrng 1 W10870751 (stator) and 2 W11253212 (ROTOR BOLT)s and 1 WPW10544980 (rotor)
Near Webster, NY 14580
Evan
Job Details: 02/01/2019
WASHER WHIRLPOOL WFW92HEFW0 Replacing control board due to unit not spinning out correctly unit is detecting unit unbalanced load.Replaced control Ran diagnostic cycle Unit tested good
Near North Chili, NY 14514
Gary
Job Details: 02/01/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Fridge is at 27 degrees, freezer is -5. Called tech line sr#7724062322 Block 50% of the return vents off per tech line to stop over cooling in fridge section.."
Near Fairport, NY 14450
Steve
Job Details: 02/01/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Found the fresh food evaporator full of frost. Removed all frost. Moved thermistor to proper position. Separated evaporator lines that were touching. Caulked the liner to prevent warm air from entering desk for section. Tested in test for and the rkv valve is working as expected. Customs complained of frost forming on right side of freezer door. Found a small chunk of ice. Removed ice and customer is going to monitor.
Near Rochester, NY 14607
Gary
Job Details: 02/01/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer having frozen food issuesCalled tech line SR#7724067898, tech line recommended to replace seals in the icemaker assy.; ordrng 1 W10295078 (cover)"
Near Fairport, NY 14450
Steve
Job Details: 02/01/2019
OVEN KITCHENAID KODE500EBS04 Sr#7724064549 replaced dopr liner and put our glass back on from previous visit. Adjusted the liner to the glass for left and right side not lining up. The door tested good and customer satisfied.
Near Fairport, NY 14450
Steve
Job Details: 02/01/2019
WASHER MAYTAG MVWX500XW2 Found the pulley came lose removed but and added lock tight. Reinstalled and the washer tested good. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035747 GEARCASE
Near Webster, NY 14580
Steve
Job Details: 02/01/2019
WASHER WHIRLPOOL WTW4816FW2 Tested washer. Found long fill error. Tested water valve and both hot and cold valves worked as expected. Calibrated washer it tested good.
Near Lima, NY 14485
Dave F
Job Details: 02/01/2019
WASHER MAYTAG MVWC200XW2 Washer drain hose has been rubbing against the wall and causing a flat spot on hose which then is now leaking and not draining correctly causing the washer to bang around while there is wet clothes . Ordering new hose W11244231. Customer paid in full .; ordrng 1 W11244231 (DRAIN HOSE)
Near Webster, NY 14580
Steve
Job Details: 02/01/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the icemaker did not respond during diagnostics. Replaced Icemaker and it filled with water since it was still in diagnostics. The icemaker tested good.
Near Rochester, NY 14612
Dave L
Job Details: 02/01/2019
DISHWASHER KITCHENAID KDTE404DSS0 Machine was installed improperly causing a leak. Adjusted and leveled the unit. Testing good.
Near Rochester, NY 14616
Dave L
Job Details: 02/01/2019
WASHER MAYTAG MVWB766FW0 Unit was loud during spin cycle. Replaced gear case. Unit testing good.; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE