Service History 290 - Appliance Tec

Near Churchville, NY 14428

Steve

Job Details: 09/24/2019

RANGE WHIRLPOOL WEE510S0FV1 Part came in damaged Ordering another console. ; ordrng 1 W10893944 (panl-cntrl)

Near Rochester, NY 14612

Dave L

Job Details: 09/24/2019

WASHER MAYTAG MVWB766FW1 Detergent drawer is rusting. Ordering detergent drawer. Gearcase is making a noise at low speed. Ordering gearcase ; ordrng 1 W10811956 (GEARCASE) and 1 W10919352 (drawer)

Near Rochester, NY 14625

Dave L

Job Details: 09/24/2019

REFRIGERATOR KITCHENAID KFIS29BBMS00 Fresh food evaporator fan is very loud. Ordering a new fan; ordrng 1 W10633627 (motor-evap69.82)

Near Churchville, NY 14428

Dave L

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Parts ordered were incorrect. Part needed is the reservoir. Located the reservoir and called the customer to reschedule. ; ordrng 1 W10879761 (reservoir)

Near Spencerport, NY 14559

Dave L

Job Details: 09/24/2019

MICROWAVE GE JVM3160RF2SS Replaced latch and switches. Unit still tripping breaker after powering on. All switches operational. Power relay is not changing position and is likely causing the issue quoted for control. Customer denied repair. ; saved tckt

Near Rochester, NY 14610

Evan

Job Details: 09/24/2019

WASHER FRIGIDAIRE FAFS4272LW0 Customer stated that cycle time was changing and items were coming out wet. Upon inspection discovered that spin speed had been adjusted causing time adjustment. This was also reason items were coming out wet. Ran test spin cycle to confirm function. Unit tested good ATEC Warranty

Near Rochester, NY 14620

Shaiman

Job Details: 09/24/2019

DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Pittsford, NY 14534

Evan

Job Details: 09/24/2019

RANGE MAYTAG MGR5775QDS Replacing ignitor due to old ignitor failing to light bake element. Replaced ignitor. Ran test cycle. Unit tested good

Near Pittsford, NY 14534

Dave F

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL SX22SL Compressor on unit is seized . Quoted customer for compressor and sealed system work . Customer decided best to by new unit due to age .

Near Victor, NY 14564

Dave F

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced ice maker due to not cycling . Installed new ice maker . Cycled unit . Tested good . Customer water pressure was a little low . Customer will fix issue .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Rochester, NY 14626

Shaiman

Job Details: 09/24/2019

WASHER MAYTAG MVWB880BW0 Customer concerned about water continuously dripping into the basket. Suspecting failed water valves. ; rqstng P&A on 1 W10853723 (WATER VALVES)

Near Fairport, NY 14450

Dave F

Job Details: 09/24/2019

WASHER WHIRLPOOL WFW9150WW01 Bellow has discoloration. Customer wants it replaced. Replaced bellow tested for leaks . No leaks . Unit tested good .

Near Fairport, NY 14450

Steve

Job Details: 09/24/2019

DISHWASHER KITCHENAID KDFE304DSS1 Tested dishwasher in diagnostics and could not recreate issue. Found it was tipped forward and the water was more towards the front of unit. Tipped back and added a screw under machine to prevent it from moving. While inspecting the upper rack I broke the tab on right adjuster. Ordering adjuster. ; ordrng 1 WPW10546503 (adjuster)

Near Canandaigua, NY 14424

Dave F

Job Details: 09/24/2019

OVEN WHIRLPOOL WOS51EC0HS01 User interface would not stop cycling on and off . Power cycled unit . No change . Reseated connections to UI . No change . Replaced user interface. Tests unit . Tested good .

Near Canandaigua, NY 14424

Dave F

Job Details: 09/24/2019

MICROWAVE WHIRLPOOL WML55011HS2 Replaced magnetron thermostat. Tested unit . Tested good . It is heating .

Near Rochester, NY 14624

Steve

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the ice maker was only making ice sporadically after repair. This weekend it was working though. Tested ice maker and it is functioning as expected. Customer is going to monitor.

Near Hilton, NY 14468

Dave L

Job Details: 09/24/2019

DISHWASHER KITCHENAID KDTE104ESS4 Replaced the control due to the dispenser not opening. Verified dispenser and heater operation in diagnostics. Unit tested good.

Near Rochester, NY 14617

Dave L

Job Details: 09/24/2019

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced control and thermistor harness due to frosting of the fresh food evaporator per tech line. Cleared ice from evaporator and defrost drain. Customer to monitor. The customer was not home for a signature

Near Webster, NY 14580

Dave L

Job Details: 09/24/2019

REFRIGERATOR GE GFSS6KKYCSS Remove ice from defrost drain and installed heater adapter kit to keep drain from freezing. Pulled unit out and cleaned drain tubes and check valves. Customer to monitor

Near Rochester, NY 14620

Shaiman

Job Details: 09/24/2019

Near Webster, NY 14580

Dave L

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL WRF555SDFZ Moisture building in fresh food section when door is opened. Slight moisture on shelving due to normalInfiltration furring humid weather. Gaskets sealing well. Went over use and care with the customer.

Near Rochester, NY 14608

Dave L

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Found unit not cooling in the fresh food section. The bail bail arm on the ice maker was disconnected allowing ice to build and prevent the door from shutting. This causing ice to form near the fan and stop it from turning. Removed evaporator cover and cleared ice. Fan testing good. Reinstalled cover and reattached the bail arm. Customer to monitor

Near Rochester, NY 14620

Shaiman

Job Details: 09/24/2019

WASHER HOTPOINT HTWP1400F1WW "Customer states unit won’t spin or drain, tub full of water. No error codes on motor. Drain pump sounds like it’s running but won’t drain. Removed water from tub. Upon replacing pump, discovered a foreign object blocking the impeller; most likely the cause of failure. Replaced pump. Unit testing good."

Near Irondequoit, NY 14617

Shaiman

Job Details: 09/24/2019

DISHWASHER MAYTAG MDB8989SHZ0 Dispenser was cracked causing the spring mechanism to fall out. Replaced dispenser. Unit testing good.

Near Rochester, NY 14626

Shaiman

Job Details: 09/24/2019

WASHER MAYTAG MVWX655DW0 "F5E2, F7E1, F0E5 error codes stored. Agitator was loose upon arrival. Ran test verification cycle and unit would not spin as it should. Hub splines were worn. Replaced hub then secured agitator. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN , used 1 W10528947 (HUB) from stock"

Near Spencerport, NY 14559

Shaiman

Job Details: 09/24/2019

DRYER WHIRLPOOL WED9470WW1 "Large thermal event caused significant damage to the wire harness, top panel, user interface, and control board. Smoke damage within the entire cabinet of unit, including the drum. Unit is unrepairable. Whirlpool safety team will be reaching out to customer for a resolution. Tech Line SR#: 7725941275Safety Team SR#: 7725941511"

Near Canandaigua, NY 14424

Dave F

Job Details: 09/24/2019

OVEN WHIRLPOOL WFE525S0HV1 Panel that covers the door that is held on by adhesive foam has pulled away . Heated panel and foam adhesive. Pushed panel back together.panel is now holding together as expected. Unit came delivered like that . If problem persists may need adhesive foam tape .

Near Rochester, NY 14625

Steve

Job Details: 09/24/2019

REFRIGERATOR AMANA ABB1922FEQ Tested refrigerator. Both fans and the damper are working as expected. No abnormal noises. Cleaned coils and checked in machine compartment for anything g that could be hitting the fan. Everything looks good. The customer is going to monitor.

Near Rochester, NY 14626

Evan

Job Details: 09/24/2019

RANGE WHIRLPOOL WFG320M0BS3 Customer stated that while running bake cycle outer door glass had shattered. Customer stated door was extremely hot when glass shattered. Upon inspection discovered that door was not properly installed.Door was missing mutual was screws along bottom of door frame. Replaced outer glass and replaced screws. Ran test bake cycle to 350 degrees. Inspected door once preheating unit. Temperature around door is normal. Unit tested good

Near Pittsford, NY 14534

Steve

Job Details: 09/24/2019

REFRIGERATOR KITCHENAID KRFC300ESS01 Found top of door hitting cabinet. Moved unit. Door is closing. Found water on freezer seal. Turned humidity control on and caulked frame where cabinet meets liner.

Near Pittsford, NY 14534

Steve

Job Details: 09/24/2019

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found rails were frozen. Removed frost and added grease to bearings. Found gaps in liner and top of freezer was frosted up. Removed frost. Raised door and added perma gum behind gasket. Caulked frame. The freezer tests good.

Near Honeoye Falls, NY 14472

Steve

Job Details: 09/24/2019

REFRIGERATOR AMANA ABB1924WEW2 "S38253 replaced defrost drain for ice accumulation on freezer floor. Removed all ice. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL , used 1 W10619951 (TUBE-DRAIN) from stock"

Near Rochester, NY 14617

Evan

Job Details: 09/24/2019

DISHWASHER WHIRLPOOL WDT780SAEM1 Customer stated that unit was dripping from right side of door intermittently. Upon inspection discovered build up of debris near right side gasket and inside door and also air gap inside door was full of debris. Cleaned air gap and also right rode gasket. Ran diagnostic cycle and monitored unit during operation. Could not replicate leak. Customer to monitor if issue persists. If issue arise’s again. Order door gasket. W10300924; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Rush, NY 14543

Steve

Job Details: 09/24/2019

DISHWASHER KITCHENAID KDPE234GPS0 Replaced motor sump for not starting. The dishwasher was unhooked when I replaced sump. I could not test. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near West Henrietta, NY 14586

Shaiman

Job Details: 09/24/2019

DRYER WHIRLPOOL WGD4850HW0 Door catch was damaged preventing door from closing properly. Replaced catch. Repair successful.

Near Hamlin, NY 14464

Dave L

Job Details: 09/23/2019

REFRIGERATOR KITCHENAID KFIS29PBMS00 There is ice build up in the freezer due to the freezer door gasket falling off at the bottom of the door. Unable to reinstall due to wear. Ordering freezer gasket; ordrng 1 W10407216 (gasket-fip)

Near Rochester, NY 14606

Dave L

Job Details: 09/23/2019

REFRIGERATOR MAYTAG MFF2558VEM10 "The bail arm is not longer fastened into the ice maker. Replaced the ice maker and secured bail arm. The ice maker in the parts break down did not match the current equipment. Substituted parts to match. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 W10884390 (ICEMAKER) from stock"

Near Webster, NY 14580

Dave L

Job Details: 09/23/2019

RANGE FRIGIDAIRE FEF450WFDC Readjusted oven door that had come out of the receiver. Door shuts properly

Near Pittsford, NY 14534

Dave L

Job Details: 09/23/2019

DRYER WHIRLPOOL MED8200FW2 Unit was running when I arrived and had some moisture on the door. Saw the steam valve spraying into the drum. This is because the reduced static option had been selected which will add moisture at the end of the cycle to reduce static cling. This will also take place if the steam boost setting is on. Cleaned seal that was allowing water to drip out of the door slightly. Sent a copy of the use and care guide to the customer as a reference.

Near Rush, NY 14543

Shaiman

Job Details: 09/21/2019

WASHER WHIRLPOOL WTW4850HW1 Customer states the unit grinds at the end of the cycle while it’s spinning. No error codes stored. Ran a test verification cycle with no issues. Tested spin in manual diagnostics. Unit indeed made unusual noise and seemingly hesitate briefly at consistent intervals. Suspecting an object is stuck between the outer basket and inner tub. Returning with gear case in case otherwise. ; ordrng 1 W11035747 (GEAR CASE)

Near Pittsford, NY 14534

Shaiman

Job Details: 09/21/2019

WASHER KENMORE 110.2087299 "Unit would not spin or drain. Manually pressed the lid switch, then the unit began to spin and drain. Suspecting a faulty lid switch. ; ordrng 1 WP3949238 (LID SWITCH)"

Near Pittsford, NY 14534

Shaiman

Job Details: 09/21/2019

DRYER KENMORE 110.967427 Customer reports that the unit heats intermittently. F1 error code (Control Failure) stored. Control board should be replaced. ; ordrng 1 WPW10174746 (CONTROL)

Near Rochester, NY 14610

Dave F

Job Details: 09/21/2019

REFRIGERATOR KITCHENAID KSF26C4XYY03 Doors and hinges for top and bottom were removed . Installed hinges . Looked for physical damage . No damage . Greased hinges and installed doors . Look at wire harness on the left hand door . No tears . Hooked up water line to refrigerator. Turned on looked for leaks . Tested water dispenser. Tested good . Leveled unit . Felt the cabinet was getting hot . Went to test four condenser fan not running . Tested power at fan plug . Has 120 volts . Ordering fan WP2188874 . Customer has extended warranty and is going to call .; ordrng 1 WP2188874 (condenser fan motor)

Near Rochester, NY 14612

Evan

Job Details: 09/21/2019

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer stated that unit was tripping breaker every time new light bulb was installed. Replaced thermal fuse due to fuse testing open. Unit powered up as it should. Ran test cycle. Unit is now functioning. Light socket and possibly control will need to be replaced ; ordrng 1 W10210871 (SOCKET ) and 1 W11342846 (CONTROL), dspstn on spec-tagged invntry: 1 W10138793 FUSE-THERMAL"

Near Rochester, NY 14612

Evan

Job Details: 09/21/2019

RANGE WHIRLPOOL WFE505W0HS1 Customer stated that when removing drawer discovered that side panels of oven were beginning to rust from inside out. Included pictures of issue. Ordering side panels ; ordrng 2 WPW10162245 (SIDE PANEL )s

Near Canandaigua, NY 14424

Dave F

Job Details: 09/21/2019

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Ice maker won't cycle . Tested power at L and N on ice maker held door switch did not get power going to icemaker . Ordering control W11043763 . Bring new ice maker in case . ; ordrng 1 W11043763 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11043013 VALVE"

Near Rochester, NY 14612

Dave L

Job Details: 09/21/2019

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Everything in the fresh food is frozen. Could not get damper to close ordering damper and thermistor; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)

Near Hilton, NY 14468

Dave L

Job Details: 09/21/2019

REFRIGERATOR MAYTAG MFW2055DRM01 "The unit needs and drain tube drain tube sent out was not the correct part. Reordering ; rqstng P&A on 1 W11190084 (tube-drain), dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN"

Near Pittsford, NY 14534

Shaiman

Job Details: 09/21/2019

WASHER WHIRLPOOL WTW4816FW2 Unit would not turn on. LED indicator light on board was not illuminated. Replaced board. Unit would work as it should however a scraping noise was present during spin. Removed basket then reassembled. Noise went away. Suspecting the basket was misaligned on the shaft. Unit testing good.

Near Rochester, NY 14605

Shaiman

Job Details: 09/21/2019

WASHER MAYTAG MVWX655DW Customer states clothes aren’t coming out clean. F0E5 code stored. Basket was not centered most likely causing machine to become off balance then stop spinning. Leveled machine then calibrated. Unit testing good.

Near Rochester, NY 14610

Dave F

Job Details: 09/21/2019

VAN FORD TRANSIT CONNECT RF bearing fixed . Oil change . Paid with company card . Sent receipt to office

Near Hamlin, NY 14464

Dave L

Job Details: 09/21/2019

RANGE JENN AIR JDR8895BAS Front right burner valve is not able to be adjusted and is causing lighting problem. Quoted 421.12 for valve replacement. It’s likely the burners will have to be drilled out in order to service the manifold. Explained this extra cost to the customer. They declined to have it repaired. (649.42) cycled both oven to check temperature. Both averaging 3 valve is 7502P562-60

Near Irondequoit, NY 14617

Dave L

Job Details: 09/21/2019

DRYER GE DCCB330GD0WC Replaced gas coils due to intermittent heat. Unit tested good; used 1 279834 (COIL KIT) from stock

Near Rochester, NY 14609

Dave L

Job Details: 09/21/2019

DRYER ROPER REX5634KQ1 Replaced broken belt due to unit not spinning . Rollers and idler checked good. Clear ; used 1 341241 (BELT) from stock

Near Rochester, NY 14609

Dave L

Job Details: 09/21/2019

REFRIGERATOR KITCHENAID KRFF300ESS Customer had the door slightly ajar which caused some frost build up. Door had been adjusted before I arrived and is sealing well. No first at this time. Checked closures and gaskets. Unit checking good.

Near Fairport, NY 14450

Evan

Job Details: 09/21/2019

MICROWAVE WHIRLPOOL WMH78019HZ0 Customer stating that unit will not shut light off when shutting door and now door will not stay shut. Unit needs updated interlock switches. Installed new interlock switches. Tested unit. Unit tested good

Near Webster, NY 14580

Evan

Job Details: 09/21/2019

WASHER WHIRLPOOL WFW95HEDW0 Customer stated that unit would be stuck in drain lockout mode at end of cycle. Checked for error codes. Unit displaying code f8e3 for overflow condition. Suspecting Blockage at airtrap. Inspected airtrap and discovered trap was clogged with debris. Removed airtrap to clean. Cleaned trap and reinstalled. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Webster, NY 14580

Evan

Job Details: 09/21/2019

DRYER WHIRLPOOL WGD8500BW0 Customer stating that they are not able to shut door. Upon inspection discovered that door catch was not aligning with strike. Discovered that catch clip was broken off causing issue replaced catch. Tested door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH

Near Rochester, NY 14607

Evan

Job Details: 09/21/2019

OVEN WHIRLPOOL WGG745S0FS Customer stated that while running bake cycle on lower oven unit would not heat up. Upon inspection discovered ignitor was failing to light burner bar. Replaced ignitor ran test bake cycle unit tested good. Customer also stating that upper oven broil is experiencing same issue. Replaced ignitor for broil. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Rochester, NY 14605

Evan

Job Details: 09/21/2019

DISHWASHER WHIRLPOOL DU1055XTVS2 Customer stated that unit was not powering up. Upon inspection discovered that thermal fuse had blown. Replaced fuse and ran test cycle. Unit tested good

Near Rochester, NY 14626

Evan

Job Details: 09/21/2019

MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock

Near Pittsford, NY 14534

Dave F

Job Details: 09/21/2019

DISHWASHER MAYTAG MDB8959SFZ4 "Replaced tracks with truck stock W11259785 and W11259786 . Tracks had separated. Special Project S22916 . Tested unit . Tested good no error codes .; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Victor, NY 14564

Dave F

Job Details: 09/21/2019

DISHWASHER WHIRLPOOL WDT750SAHV Door isn't shutting . Feels hard to pull and is making noise . Found a piece of insulation had wrapped around the rope to the pulleys for the doors and got tangled . Removed insulation and make sure it would happen again . Tested unit . Tested good .

Near Geneseo, NY 14454

Dave F

Job Details: 09/21/2019

DRYER AMANA NED4655EW1 Called techline SR 7725928081 . Found Heater was grounded to unit and wouldn't turn on. Replaced heater element and timer . Tested unit . Tested good . Vent tested good . Recommended replaced vent as the type that is used is not recommended.

Near Rochester, NY 14612

Shaiman

Job Details: 09/21/2019

DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced motor. Unit testing good.

Near Ontario, NY 14519

Dave L

Job Details: 09/21/2019

FREEZER WHIRLPOOL WRF555SDFZ08 Replaced warped door due to air infiltration. Unit tested good

Near Rochester, NY 14622

Dave L

Job Details: 09/21/2019

REFRIGERATOR AMANA ARB8057CB Unit was not cooling due to a failed start device replaced with spare. Did not charge for part

Near Hilton, NY 14468

Dave L

Job Details: 09/21/2019

OVEN AMANA AER6603SFW2 Oven door had come out of its hinges. Reinstalled oven door. Oven tested good

Near Rochester, NY 14626

Evan

Job Details: 09/21/2019

Near Geneseo, NY 14454

Steve

Job Details: 09/20/2019

RANGE ELECTROLUX EW30DS65GS7 Replaced user interface controller for f15 signal error code. The rename heated and tested good.

Near Rochester, NY 14607

Evan

Job Details: 09/20/2019

WASHER WHIRLPOOL LSQ8520JQ0 Customer stated that unit would not spin still since repair. Upon inspection discovered that lid switch connector was loose causing issue. Reseated connector and ran spin cycle. Unit began to spin. Unit tested good

Near Rochester, NY 14607

Evan

Job Details: 09/20/2019

DISHWASHER MAYTAG MDB4709AWB1 Customer stated that unit was not powering up. Checked for 120v at control. Control was not receiving power. Thermal fuse tested closed. Checked connection at junction box. Discovered that unit had shorted out on neutral side on line. Thermal event had occurred at wire nut. Trimmed and replaced wire nuts. Tested unit. Unit tested good

Near Rochester, NY 14607

Evan

Job Details: 09/20/2019

Near Rochester, NY 14618

Evan

Job Details: 09/20/2019

RANGE FRIGIDAIRE PLGS389ECI Replacing control board due to board shorting out during bake cycle. Unit was intermittently Turning on and off. Replaced control. Tested bake /broil all functions working as they should. Unit tested good

Near Ontario, NY 14519

Evan

Job Details: 09/20/2019

WASHER MAYTAG MHW8200FW0 Replacing control due to unit not spinning out clothes. Items are coming out water at the end of the cycle. Replaced control and ran diagnostic cycle. Unit completed all portions of test cycle as it should. Unit tested good

Near Marion, NY 14505

Evan

Job Details: 09/20/2019

RANGE JENN AIR JDS1750FS0 Replacing valves due to customer not being able to adjust flame height on front burners. Replaced valves. Adjusted flame height for customer. Unit tested good

Near Rochester, NY 14612

Dave L

Job Details: 09/20/2019

REFRIGERATOR MAYTAG MBF2258FEZ03 Door is swinging open and hitting furniture. Adjusted the feet so the door was less aggressive.

Near Spencerport, NY 14559

Dave L

Job Details: 09/20/2019

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced controls due to intermittent cooling.

Near Rochester, NY 14624

Dave L

Job Details: 09/20/2019

FREEZER WHIRLPOOL WRS315SNHM01 Fresh food section is not cooling due to insulation completely restricting the air return in the fresh food section called Techline. Emailed pics to whirlpool. Was able to eliminate the insulation restriction from the freezer side customer to monitorSr7725910764Whirlpool_techline@whirlpool.com

Near Brockport, NY 14420

Shaiman

Job Details: 09/20/2019

DRYER WHIRLPOOL MEDC465HW0 Customer concerned about a noise during operation. Removed drum and inspected the support rollers and lint chute. Lint chute was bouncing against the drum causing noise. Adjusted chute. Unit testing good customer satisfied.

Near Fairport, NY 14450

Steve

Job Details: 09/20/2019

REFRIGERATOR GE PFCS1RKZHSS Tested ice maker and it harvested and called for water. The ice cubes I it were good size. Found the condenser coils were getting plugged and the cabinet sides were warm. Also very war. Air from under refrigerator. Cleaned coils. Customer is going to monitor ice for 24 hours

Near Rochester, NY 14618

Steve

Job Details: 09/20/2019

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found frost on top of freezer liner. Caulked gaps where liner meets cabinet to prevent any warm air from entering freezer. The refrigerator tests good

Near Brockport, NY 14420

Shaiman

Job Details: 09/20/2019

DISHWASHER MAYTAG MDB4949SHZ0 Tub is damaged and needs to be replaced. RTM declined further repair.

Near Newark, NY 14513

Evan

Job Details: 09/20/2019

DRYER WHIRLPOOL MEDC200XW3 "Customer stated that unit was not tumbling but still heating. Upon inspection discovered that thermal fuse tested open and heater was making contact with tower. Was able to bend heating coil away from tower wall and replaced fuse. Unit tested good after doing so. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Rochester, NY 14626

Dave L

Job Details: 09/20/2019

WASHER ELECTROLUX EIFLS55IIWO Unit was not draining well due to a restriction in the pump filter. Cleared filter and tested.

Near Clifton Springs, NY 14432

Steve

Job Details: 09/20/2019

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Replaced shelf, rail and frame for broken shelf and food falling. Ice make still not working. Found the liner on the door is bellied. Added foam to li er to hit light switch. The ice maker tests good."

Near Pittsford, NY 14534

Evan

Job Details: 09/20/2019

OVEN KITCHENAID KOSE500ESS02 Customer is stating they are getting same error code as before. F2e1 for stuck key code. Checked for codes. Unit had f2e1 code stored in memory. Replaced console and covered vent holes in attempt to prevent steam from reaching control. Customer to monitor and report back if issue persists

Near Canandaigua, NY 14424

Steve

Job Details: 09/20/2019

WASHER WHIRLPOOL WFW5620HW0 Customer complained of water leaking out the detergent drawer while filling with water. Tested in diagnostics. Could not recreate leak. Turned cold water down a little. Lowered front legs to push water to rear of unit. Th washer is on laminate floor an I can see it move when pushing on washer. The water may be splashing over edge. When machine is balancing load or in spin.

Near Rochester, NY 14612

Dave L

Job Details: 09/20/2019

RANGE MAYTAG MGR6600FZ1 Replaced dented panels pics attached

Near Irondequoit, NY 14617

Shaiman

Job Details: 09/20/2019

DRYER GE DHDSR46GG7WW Could not recreate any noise. Unit testing good.; dspstn on spec-tagged invntry: 2 WE3X75 BEARING-REAR

Near Hilton, NY 14468

Dave L

Job Details: 09/20/2019

REFRIGERATOR MAYTAG MZF34X20DW03 Replaced seal with gasket and sealed cabinet to liner with silicone due to moisture in the cabinet

Near Rochester, NY 14606

Shaiman

Job Details: 09/20/2019

DRYER WHIRLPOOL WED4916FW0 Dryer will not turn on. Unit is not getting 240v. Suggested customer to contact an electrician.

Near Geneseo, NY 14454

Steve

Job Details: 09/20/2019

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The part came in damaged. Ordering another ; ordrng 1 W11242954 (ICE BOX)

Near Rochester, NY 14617

Dave L

Job Details: 09/20/2019

REFRIGERATOR KITCHENAID KRFF507ESS01 Called Techline due to evaporator frosting in the fresh food section again and intermittent operation. Coil thermistor testing in range 83k at 32 Techline recommending replacing the thermistor harness and installing an updated control. Ordering control and harnessSR7725912679; ordrng 1 W10799425 (harns-wire) and 1 W10811364 (cntrl-elec)

Near Webster, NY 14580

Dave L

Job Details: 09/20/2019

REFRIGERATOR GE GFSS6KKYCSS Rescheduled customer for Monday 9/23 ; schdld next appmnt for 9/23 MON !

Near Mendon, NY 14506

Steve

Job Details: 09/20/2019

REFRIGERATOR WHIRLPOOL KBSD618ESS01 Tested ice maker and the ice cubes are full size and the dispenser is working as expected. ; ordrng 1 2318017 (separator) and 1 WP2318054 (cntrl-elec)

Near Rochester, NY 14613

Dave L

Job Details: 09/20/2019

REFRIGERATOR AMANA ART318FFDW03 The unit still have a full charge but the compressor is no longer pumping refrigerant. Ordering a compressor ; ordrng 1 W11092625 (compressor)

Near Hamlin, NY 14464

Shaiman

Job Details: 09/20/2019

WASHER WHIRLPOOL NTW4516FW3 Customer states the start button works intermittently. Console and control should be replaced. ; ordrng 1 W10888103 (CONSOLE ) and 1 W11170317 (CONTROL )

Near Geneva, NY 14456

Steve

Job Details: 09/20/2019

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced part and then nothing worked. Called tech line. Ordering another board; ordrng 1 W11336586 (CONTROL ORION)

Near Hilton, NY 14468

Shaiman

Job Details: 09/20/2019

DISHWASHER KITCHENAID KDFE104DSS1 "Wheels on the bottom rack keep falling off. Replacing wheels. ; ordrng 4 WPW10195417 (WHEELS)s, dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"