Near Williamson, NY 14589
Evan
Job Details: 08/24/2020
DISHWASHER WHIRLPOOL KUDC10IXWH7 Replacing keypad due to unit acting very erratic and not responding to commands. Replaced key pad. Tested unit. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 08/24/2020
OVEN KITCHENAID KGRS505XSS05 Replacing door gasket due to original gasket being torn. Replaced gasket. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 08/24/2020
WASHER MAYTAG MVWX655DW1 Replacing drive hub due to unit failing to engage into spin. Replaced hub and tested unit. Unit tested good.
Near Walworth, NY 14568
Evan
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW5000DW0 Customer stating unit is producing noise while in agitation. Discovered that teeth on wash plate have stripped out causing issue. Wash plate will not engage. Ordering wash plate ; ordrng 1 W10752283 (WASH PLATE )
Near Williamson, NY 14589
Evan
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL KUDC10IXWH7 Customer stating unit is doing same thing as before keypad will not respond to commands. Reset control and keypad began to function. Keypad still need to be replaced. Keypad is on order. Returning Saturday 8/22
Near Rochester, NY 14615
James
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced fan and freezer thermistors. Removed frost buildup on rails and verified door is sealing. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Macedon, NY 14502
Tanner
Job Details: 08/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no drain. Inspected drain loop for clogs or impingement and none found. Measured resistance of drain pump at 88.7 Ohms. Per tech sheet valid resistance reading for drain pump is 15-60Ohms. At rest without heavy use pump typically measures 25 ohms. Drain pump resistance too high. Ordering drain pump.; ordrng 1 WPW10531320 (Drain pump)
Near Rochester, NY 14604
Evan
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSSS36QMX01 Assisting SM with built in fridge unit
Near Rochester, NY 14604
Steve
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSSS36QMX01 Incorrect co tool in package. Ordering correct control. ; ordrng 1 W10823805 (cntrl-elec)
Near Macedon, NY 14502
Tanner
Job Details: 08/20/2020
WASHER MAYTAG MVWB835DW5 Q1 no Q2 no Q3 no Complaint of Unit powering on. Will constantly shift but never start a wash cycle. When put into diagnostics mode UI blinks then shuts off. Unable to obtain error messages.Measured power to ACU and measured 104 VAC. Unit not getting sufficient power. Advised customer seek qualified electrician.
Near Ontario, NY 14519
Tanner
Job Details: 08/20/2020
DRYER WHIRLPOOL MEDC465HW Q1 no Q2 no Q3 no Replaced hinges and door strike. Door closes much more consistently now.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WP3403431 STRIKE
Near Ontario, NY 14519
Tanner
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced adjuster assembly with upgraded assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14626
James
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WML55011HS5 Unit not heating. Growling noise during operation. Need magnetron. ; ordrng 1 W11125676 (thrmst-fix) and 1 W11402082 (MAG)
Near Ontario, NY 14519
Tanner
Job Details: 08/20/2020
REFRIGERATOR KENMORE 106.5117331 Q1 no Q2 no Q3 no Complaint of loud noise. Customer unplugged damper to stop noise. Now ice build up in FF section. Bottom of door is not sealing as noted in prior service calls. Treated gasket with heat to try and make better seal. There is visible defect in door. Top of door lines perfect with freezer door. Lower left corner is bowed out causing door not to shut all the way. Quoted customer for door and damper. Advised even with fixed damper there will continue to be moisture issues. Due to cost of repair customer is opting to replace unit. Verbal signature acknowledged
Near Conesus, NY 14435
Dave
Job Details: 08/20/2020
WASHER WHIRLPOOL MHWE200XW00 F6E1 mcu to CCU error code . Put unit in diagnostics. Mcu has power going through door lock . Unit needs mcu . Bellow is torn . Needs bellow . Customer will think about repair putting on schedule. ; rqstng P&A on 1 WPW10384843 (cntrl-elec) and 1 WPW10381562 (bellow)
Near Webster, NY 14580
Tanner
Job Details: 08/20/2020
DISHWASHER MAYTAG MDB7759AWS2 Q1 no Q2 no Q3 no Complaint of unit leaking out of lower right hand corner of door. Ran unit with viewing glass and ruled out tidal waving. Spray arms spin properly. Observed machine run for several minutes. Felt insulation behind outer door and can feel water on insulation. Water is dripping through insulation into channel on door and leaking out the side. Based on concentration of water in insulation unit is leaking through dispenser. Ordering new dispenser.Verbal signature acknowledged ; ordrng 1 WPW10199696 (Dispenser assembly)
Near Rochester, NY 14626
James
Job Details: 08/20/2020
MICROWAVE MAYTAG MMV1175JZ0 F1 e4 error. Found top panel not inserted all the way and door switch missing lower door striker. Installed panel and adjusted switches and tested 3 times successfully. Unit functions properly.
Near Williamson, NY 14589
Tanner
Job Details: 08/20/2020
REFRIGERATOR GE PWE23KMKFES Q1 no Q2 no Q3 no Replaced control. Powered up unit and unit worked as expected. Installed plastic tray in front of FC. Observed mullion sticking when closing FF doors. Lubricated mullion and edge of gaskets with petroleum jelly. Door closing much smoother. Advise Customer to periodically visually check back of freezer for ice to ensure defrosting properly.Verbal signature acknowledged.
Near Sodus, NY 14551
Evan
Job Details: 08/20/2020
RANGE KITCHENAID KGRS505XSS02 "Customer stating that upper and lower ovens are not heating and also burner head flame is not correct height. Replaced upper ignitor. Discovered that lower ignitor will also need to be replaced and burner head is causing issue with flame height. Ordering burner head and ignitor ; ordrng 1 12400035 (IGNITOR ) and 1 WPW10406878 (BURNER HEAD ), used 1 12400035 (IGNITOR) from stock"
Near Rochester, NY 14605
Steve
Job Details: 08/20/2020
REFRIGERATOR AMANA ART318FFDW06 "Replaced fan, door and gasket for door not closing and building up frost in freezer. The refigerator tests good"
Near Penfield, NY 14526
Steve
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL MFX2570AEM4 Found icemaker not calling for water. Ordering icemaker; ordrng 1 W10882923 (icemaker)
Near Rochester, NY 14609
Steve
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the fresh food section is freezing. Found diffuser was loud. Replaced diffuser; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Rochester, NY 14609
Steve
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Replaced start device for compressor not starting. He compressor started and is cooling.
Near Spencerport, NY 14559
James
Job Details: 08/20/2020
DISHWASHER MAYTAG MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit leaking underneath where hose connects pump to sump assembly. Drain pump functioned once and no longer will turn on. Need pump assembly. W11197948 shows no availability. Techline said to contact parts distributors for eta. SR 7728576986; ordrng 1 W11197948 (PUMP)
Near Rochester, NY 14606
James
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Called customer unit is intermittently flashing lights on control and light bulb flickers. ; schdld next appmnt for 8/31 MON !
Near Rochester, NY 14618
Steve
Job Details: 08/20/2020
OVEN KITCHENAID KEBS277DWH8 The leak is coming from sub zero refrigerator charged lower rate for service fee.
Near Pittsford, NY 14534
Steve
Job Details: 08/20/2020
DRYER WHIRLPOOL MEDB855DC0 "Replaced rollers,belt and idler pulley for screeching while running. The dryer tests good"
Near Churchville, NY 14428
James
Job Details: 08/20/2020
REFRIGERATOR GE GSH25JSXBSS "Q1 n. Q2 n. Q3 n. Complaint of 10 degrees in freezer, 60 degrees in fresh food section. No ice production. Freezer evap fan not powering on. 10v to fan. Need fan. Icemaker motor rotates but doesn't rotate auger. Need icemaker. Condenser coil needs cleaned. 106.40 plus tax ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR60X10185 (FAN)"
Near Canandaigua, NY 14424
Dave
Job Details: 08/20/2020
DRYER WHIRLPOOL WET4027HW0 Dryer was vibrating in the blower housing . Vent is clear . Cleared blower housing of debris . Tested dryer vent with tester . Tested good .
Near Honeoye Falls, NY 14472
Steve
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MZD2766GEW Found the solenoid for flapper is getting stuck. Ordering door kit; ordrng 1 12001991 (door kit ice)
Near Sodus, NY 14551
Evan
Job Details: 08/20/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that deli drawer is continually falling out onto floor. Discovered that drawer and tracks are not aligning as the should. Drawer will continually drop onto ground when sliding out. Customer also stated that edges of freezer door are too sharp. Attempted to sand edges of door but cannot do so without scratching stainless. Ordering freezer door and drawer ; ordrng 1 LW10856271 (FREEZER DOOR ) and 1 WPW10308849 (DRAWER )
Near Rochester, NY 14624
James
Job Details: 08/20/2020
WASHER AMANA NTW4516FW3 Q1 n. Q2 n. Q3 n. Unit leaking underneath. Found drain hose connection loose. Tightened hose and recalibrated machine. Unit functions properly.
Near Sodus, NY 14551
Evan
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Customer stating that light underneath unit will not function. Tested socket. Socket tested good. Discovered that bulb was blown. Customer is going to replace bulb themselves.
Near Phelps, NY 14532
Dave
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 F4E3 wash pump error . Checked power going to pump . Has power to pump . Needs sump ordering part ; ordrng 1 W11085683 (pump&motor)
Near Phelps, NY 14532
Dave
Job Details: 08/20/2020
WASHER MAYTAG MVWB835DW4 User interface not working . Ordering control and UI . ; rqstng P&A on 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Near Clifton Springs, NY 14432
Dave
Job Details: 08/20/2020
WASHER WHIRLPOOL n/a Unit was a Samsung washer . We do not service them
Near Victor, NY 14564
Dave
Job Details: 08/20/2020
OVEN WHIRLPOOL WOS72EC0HS01 F6E4 UI and appliance manager . Ordering control and Ui like techsheet says . Customer said unit has been doing this since they received unit . Need to check power connections to unit when pulling out .cleared error codes ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351998 (Console)
Near Mount Morris, NY 14510
Dave
Job Details: 08/20/2020
WASHER MAYTAG MHW4200BW1 Unit not turning on . Order control and user interface. Customer said door wouldn’t unlock when you was turning on . Ordering door latch .; rqstng P&A on 1 WPW10443885 (door lock) and 1 WPW10689017 (cntrl-elec) and 1 WPW10635985 (panel-cntl)
Near Rochester, NY 14611
James
Job Details: 08/20/2020
WASHER MAYTAG MVWC415EW0 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub and calibrated. Washer functions properly. ; used 1 W10528947 (HUB) from stock
Near Dansville, NY 14437
Dave
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Unit is not cooling no frost pattern . No refrigerant in unit . Ordering evap . Compressor. Uv drier. Coupler . Installed new thermistor to use on new evap ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Rochester, NY 14609
Evan
Job Details: 08/14/2020
DRYER WHIRLPOOL MEDB835DW1 Customer stated that unit was not operating due to clothes getting into blower. CustomerStated she forgot to put lint trap back and items made there way through trap into blower. Removed items from blower tested unit. Unit tested good. Collecting service call fee
Near Rochester, NY 14606
Evan
Job Details: 08/14/2020
WASHER HOTPOINT HTWP1400F1WW Customer stating that unit would not run spin cycle. Upon arrival inspected belt and pulley to ensure belt was attached. Attempted to run test spin and unit began to spin as it should. Tested unit on all spin functions but could not get unit to fail. Added load of clothes to unit and observed during cycle. Unit spun out items as it should. Could not replicate issue. Unit tested good.
Near Webster, NY 14580
Evan
Job Details: 08/14/2020
RANGE WHIRLPOOL WFG520S0AS0 Customer stated that unit would not light burners or oven. Upon inspection discovered customer was correct neither burners or oven would light. Cycled power on unit and tested again. Burners are now lighting as they should and also bake and broil functions are working also. Tested all functions multiple times cannot replicate issue. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 08/14/2020
DISHWASHER WHIRLPOOL WDT790SAYB1 Found bottom spray arm sticking and not moving while testing in diagnostics. Removed and reinstalled. The dishwasher worked as expected during rest of diagnostic test.
Near Rochester, NY 14623
Steve
Job Details: 08/14/2020
OVEN WHIRLPOOL NA123 Found timer just blinking. Removed power and reset. The timer is working.
Near Pittsford, NY 14534
Steve
Job Details: 08/14/2020
DISHWASHER KITCHENAID KDTM504EPA0 Found motor just humming not running. Ordering motor; ordrng 1 W10861526 (pump&motor)
Near Rochester, NY 14612
James
Job Details: 08/14/2020
REFRIGERATOR FRIGIDAIRE FGHT1834KW1 Q1 n. Q2 n. Q3 n. Unit flooded due to stuck valve. Replaced valve and cleaned condenser coil. ; dspstn on spec-tagged invntry: 1 4318047 VALVE-SINGLE
Near Rochester, NY 14616
James
Job Details: 08/14/2020
WASHER MAYTAG MVWX655DW0 Q1 n. Q2 n. Q n. Unit not spinning due to worn hub. Hub keeps failing due to defective wash basket. Part under 10 years warranty. Customer opted to replace hub. One year warranty on part only Quote for wash tub replaced Sc 0.00Part 0.00Labor 134.90 plus tax ; used 1 W10528947 (HUB) from stock
Near Rochester, NY 14623
Steve
Job Details: 08/14/2020
RANGE WHIRLPOOL WFG320M0BW2 "Found front left and rear left valves both bent and knobs are stripped. Sr# 7728542333; ordrng 1 W10512763 (pipe-mnfld), rqstng P&A on 2 WPW10339443 (knob)s, dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
Near Hilton, NY 14468
James
Job Details: 08/14/2020
DISHWASHER FRIGIDAIRE FGID2466QF1A Replaced control panel and tested. Unit functions properly. One year warranty on repair
Near Rochester, NY 14626
Steve
Job Details: 08/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complaining of varying temp ranges and freezing food in fresh food section. Ordering control and thermistor. ; ordrng 1 w10838965 (thermistor)
Near Hilton, NY 14468
James
Job Details: 08/14/2020
RANGE WHIRLPOOL WFG525S0HZ1 Q1 n. Q2 n. Q3 n. Lf burner not igniting. Found spark jumps from igniter away from burner cap. Replaced burner now unit functions properly. Cooktop is pitting and starting to rust. Control panel dented on lh side. Pictures attached. Customer has to contact customer service to get authorization for cosmetic defects. ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF
Near Rochester, NY 14621
Steve
Job Details: 08/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Found compressor running but cooling to about 30 degrees in freezer. Tapped and added refrigerant to get customer up and running until repair. Ordering evaporator ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Fairport, NY 14450
Steve
Job Details: 08/14/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced upper rack adjusters for broken wheels and falling rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Hilton, NY 14468
James
Job Details: 08/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Crushed ice, cubed ice feature not functioning. Found ice cubes froze together. Cleared ice and tested actuator. Unit functions properly. Water dispenser paddle is getting dented from glasses during use. Picture attached. Need authorization for cosmetic repair."
Near Ontario, NY 14519
Evan
Job Details: 08/14/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer stated that leds for upper area of fridge are flickering and not functioning. Replaced led module but unit is still experiencing issue. Ordering led harness with modules ; ordrng 1 W11205082 (LED HARNESS W LIGHTS) and 2 W11462342 (LED MODULE )s, dspstn on spec-tagged invntry: 1 W10695459 MODULE"
Near Rochester, NY 14612
James
Job Details: 08/14/2020
DRYER WHIRLPOOL MGD8630HW1 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. New hose and customer moved in 2 weeks ago. Rh cabinet is rubbing on drum during cycle. Need panel and fron support panel. ; ordrng 1 W10208198 (bracket) and 1 W11310043 (panel)
Near Fairport, NY 14450
Steve
Job Details: 08/14/2020
REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced arm extension and reversed it for ice not shutting off.
Near Fairport, NY 14450
Dave
Job Details: 08/14/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM00 Bail arm was not in the correct location . Installed bail arm tested unit . Tested good .
Near Fairport, NY 14450
Dave
Job Details: 08/14/2020
REFRIGERATOR KENMORE 106.589637 Ice maker fill tube was frozen. Thawed fill tube and cycled ice maker . Ice maker cycled and called for water . The water pressure to the ice maker was weak . Unit needs new water filter .
Near Bloomfield, NY 14469
Dave
Job Details: 08/14/2020
DRYER AMANA NGD4655EW2 Thermal fuse was blown . Replaced fuse and tested . Vent . Tested good . Unit is working as expected.; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14611
Evan
Job Details: 08/14/2020
DRYER MAYTAG MEDC465HW0 Customer stated that unit had puff of black smoke coming from back of machine. Removed terminal cover to inspect block. Discovered that L1 terminal was extremely loose and made contact with cover. This was causing issue. Cleaned terminal and tightened L1 to block. Ran test cycle. Unit tested good
Near Brockport, NY 14420
James
Job Details: 08/14/2020
DRYER WHIRLPOOL WED4616FW0 "Unit thumping while in use. Replaced dryer repair kit and noise is about 50% better. Drum is defective and causing noise. ; rqstng P&A on 1 W10899578 (drum), used 1 4392065 (REPAIR KIT) from stock"
Near Fairport, NY 14450
Steve
Job Details: 08/14/2020
WASHER MAYTAG MVWX655DW1 "Replaced gearcase, drive hub and wash plate for leaking oil. Needs actuator. Returning tomorrow; ordrng 1 W10913953 (actuator), dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
Near Rochester, NY 14609
Evan
Job Details: 08/14/2020
DRYER AMANA NED4655EW1 Customer stated that unit was producing noise coming from front of drum. Discovered that bearing seal had come detached from clips and was running loosely around felt seal. This was causing issue. Reseated bearing seal and tested unit. Could not replicate issue after doing so. Unit tested good
Near East Rochester, NY 14445
Evan
Job Details: 08/14/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing control due to units old control sending power to drain pump when not needed. Pump would continually run even when beginning cycle. Replaced control ran test cycle. Unit tested good
Near Victor, NY 14564
Dave
Job Details: 08/14/2020
REFRIGERATOR AMANA ASI2575GRB01 Replaced ice maker due to bail arm being broken. Tested unit . Tested good .
Near Spencerport, NY 14559
James
Job Details: 08/14/2020
WASHER WHIRLPOOL WFW72HEDW0 Unit giving F9e1. Rattling noise during draining. Replaced pump and ran diagnostics cycle successfully. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Spencerport, NY 14559
James
Job Details: 08/14/2020
WASHER WHIRLPOOL XXXXXXXX Customer purchased new washer
Near Churchville, NY 14428
James
Job Details: 08/14/2020
WASHER MAYTAG MVWB766FW1 Unit makes grinding noise when motor is engaged. Replaced gearcase and calibrated. Ran spin cycle and washer functioned properly
Near Mendon, NY 14506
Dave
Job Details: 08/14/2020
DISHWASHER KITCHENAID KUDP01FLBL6 Called techline SR 7728541013 . Dishwasher door not staying closed still . Techline said to order hinges and door latch not charging part until I know which one it is .; ordrng 1 8193830 (latch asy) and 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)
Near Rochester, NY 14626
James
Job Details: 08/14/2020
FREEZER WHIRLPOOL WRX988SIBM03 "Q1 n. Q2 n. Q3 n. Icemaker not cycling. Freezer not cooling properly. Checked frost pattern, fans, and thermistors. Freezer led has failed due to the wiring stuck in spray foam. Icemaker cycled properly in diagnostics. Need led and user interface for cooling issues. ; rqstng P&A on 1 W10695459 (module) and 1 W10848301 (cntrl-elec)"
Near Irondequoit, NY 14609
Evan
Job Details: 08/12/2020
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit is failing run complete cycle. Upon inspection checked for error codes. Unit displaying f9e1 for long drain. Discovered that drain pump connector was not plugged in fully causing issue. Seated connector and tested pump. Unit now draining as it should. Could not replicate issue. Unit tested good
Near Rochester, NY 14620
Tanner
Job Details: 08/12/2020
WASHER KENMORE 11092597200 Q1 no Q2 no Q3 no Replaced dual valve assembly. Tested using hot cold and warm settings and unit tested good.Verbal signature acknowledged
Near Pittsford, NY 14534
Dave
Job Details: 08/12/2020
COOKTOP KITCHENAID KCGS550ESS01 Unit is not secured to counter . Took photos l recommend black dog installations. Did not charge service call .
Near Rochester, NY 14626
James
Job Details: 08/12/2020
WASHER MAYTAG MVWC565FW2 Cord has no prongs. Replaced cord and calibrated successfully.
Near Pittsford, NY 14534
Steve
Job Details: 08/12/2020
DISHWASHER MAYTAG MDB7749AWM1 S25453 replaced ui for silver migration and start cancel buttons not responding. The ui tested good
Near Henrietta, NY 14467
Tanner
Job Details: 08/12/2020
WASHER KENMORE 92580800 "Q1 no Q2 no Q3 no Complaint of no drain/spin. Moved timer to drain and spin and unit would not drain and spin. Using flat head screw driver, forced lid switch closed and unit began to drain and spin. Needs new lid switch.Replaced lid switch. Tested unit and unit tested good.Service covered under ATEC warranty.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
Near Penfield, NY 14526
Tanner
Job Details: 08/12/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Replaced bellow gasket. Tested unit via fill in manual diagnostics unit tested good. Verbal signature acknowledged.
Near Fairport, NY 14450
Dave
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRT771REYW00 Found the supply line to the refrigerator had a leak . Customer is going to call a plumber . It was a very small leak was able to test all functions related to the water and found no leaks coming from refrigerator.
Near Rochester, NY 14625
Tanner
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Complaint of F2E2 error. Unable to run any wash cycles. Power cycled unit and no fix. Replaced UI and control board. Tested unit and unit tested good.Verbal signature acknowledged.
Near Rochester, NY 14618
Steve
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Replaced dispenser door for broken door. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Hilton, NY 14468
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Water flow through dispenser only turns on for one second. Inspected valve and water line. Found water filter was air locked. Flushed water line and reinstalled filter now water functions properly. Ice may take up to 24hrs to cycle.
Near Ontario, NY 14519
Dave
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Unit not defrosting called techline SR 7728528395 ohm out defrost thermistor tested bad . Installed thermistor. Heater tested good . Voltage to unit was 107 customer is going to get that corrected . Unit is now cooling .
Near Walworth, NY 14568
Dave
Job Details: 08/12/2020
REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Replaced cold control on unit for temperatures fluctuating . Tested unit . Tested good .
Near Hilton, NY 14468
James
Job Details: 08/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not cleaning dishes. Tested diagnostics and spray arms rotating properly. Customer is to monitor.
Near Webster, NY 14580
Evan
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Cusomter stated that unit is not sealing freezer door on right side. Inspected track and discovered that Guide for track was caught not allowing unit to close. Was able to guide and shut door correctly. Could not replicate issue after doing so. Unit testing good. If issue persists tech is recommending replacement of rails (W10120018)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Freezer door gasket not sealing. Heated gasket . Shimmed the freezer door so the gasket is now even . Door is now sealing as expected
Near Rochester, NY 14609
Evan
Job Details: 08/12/2020
RANGE GE JGB760SEF2SS Replacing valve assembly due to unit leaking from valve. Replaced assembly and tested and burners and also bake and broil function. Could not replicate issue with new valve. Unit tested good.
Near Rochester, NY 14626
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Q1 n. Q2 n. Q3 n. Unit not cooling. Door not sealing on rh corner of fresh food section. Evap has partial frost pattern. Sealed system leak. Need evap, compressor, and hinge bushing. ; rqstng P&A on 1 W10836706 (evaporator) and 1 WP487576 (washer) and 1 WPW10507886 (compressor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14618
Steve
Job Details: 08/12/2020
OVEN JENN AIR SEG196 Found wire had burned on broiler and was touching chassis. Repaired wire and found no power being sent to broiler. The unit needs Y703708 control. Control is no longer available
Near Rochester, NY 14618
Steve
Job Details: 08/12/2020
WASHER KENMORE 110.818788 Replaced agitator cam for not agitating. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 285811 CAM
Near Hilton, NY 14468
James
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Q1 n. Q2 n. Q3 n. Freezer led dead. Replaced light module now lights work. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
Near Victor, NY 14564
Dave
Job Details: 08/12/2020
WASHER WHIRLPOOL MVWX655DW2 "F7E7 motor cant get up to RPM . Unit is making noise while spinning. Replaced actuator. No change. Control is turning off randomly. Ordering control and lid lock for shorting . Ordering gearcase and cam . ; ordrng 1 W11419215 (Control) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11307244 (latch), used 1 WPW10006355 (ACTUATOR) from stock"
Near Rochester, NY 14620
James
Job Details: 08/12/2020
WASHER WHIRLPOOL GHW9100LW2 Q1 n. Q2 n. Q3 n. Unit not powering on. 116 v to control. 5v to user interface. Need UI. WP8181905 is discontinued
Near Rochester, NY 14623
Steve
Job Details: 08/12/2020
WASHER WHIRLPOOL MVWC416FW0 Replaced motor for broken pulley. The washer spun as expected.
Near Rush, NY 14543
Steve
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit was making ice on arrival in both sections. The freezer was 4 degrees. Tightened door handle screws due to handle loose. Cleaned coils. Customer is going to monitor temps. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Pittsford, NY 14534
Dave
Job Details: 08/12/2020
REFRIGERATOR JENN AIR JFC2089HTB Can hear the start relay clicking . Thinking the start relay is going bad . Will check compressor windings when unit gets pulled out .; ordrng 1 W10613606 (start-dev)
Near Geneseo, NY 14454
Steve
Job Details: 08/12/2020
REFRIGERATOR WHIRLPOOL WRF989SDAH02 Found to sets of lights not working in refrigerator. The unit is cooling. Th led driver is not working properly. Unplugged led driver. Ordering led driver; rqstng P&A on 1 WPW10306786 (LED DRIVER)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked temperatures in unit after repair was done . Temperatures are within range of the settings that they are set at . Unit tested good.