Near Ontario, NY 14519
James
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB01 Q1 n. Q2 n. Q3 n. Unit stopped making ice and intermittently turns back on. Temperature is good in freezer. Need control and icemaker ; rqstng P&A on 1 W11043763 (cntrl-elec)
Near Rochester, NY 14616
James
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE540H0ES2 Q1 n. Q2 n. Q3 n. Complaint of unit intermittently not turning on and giving error code. Reset breaker and checked power cord. Unit functions properly. Recommend replacing breaker in panel.
Near Rochester, NY 14616
James
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW6120HW0 Q1 n. Q2 n. Q3 n. Unit stops mid cycle. And gives error codes. Scraping noise when spinning. Removed clutch and inspected. Reinstalled and calibrated. Unit passed diagnostics and scraping went away. Ran clean cycle to eliminate excess suds. Tested outlet. Customer is to monitor if problem persists replace motor and control. F7e7. F0e2. F7e6. F2e1
Near Rochester, NY 14612
David
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDFE104HBL Upper rack was rubbing on the tub seal. Adjusted rack so it would clear the seal. Rack operating properly .
Near Penfield, NY 14526
James
Job Details: 12/23/2020
OVEN DOUBLE KITCHENAID KODE500ESS02 Replaced console and tested both ovens. Unit functions properly. One year warranty on repair.
Near Rochester, NY 14617
Evan
Job Details: 12/23/2020
WASHER MAYTAG MVWC465HW2 Replacing outer tub due to original tub having cracked causing unit to leak water. Replaced outer tub. Exchanged over all parts. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Replacing wiring harness due to L2 burning up at terminal block causing unit not to heat. Replaced harness. Tested unit. Unit tested good
Near East Rochester, NY 14445
Evan
Job Details: 12/23/2020
OVEN KITCHENAID KFGD500ESS00 Customer stating that broiler will not light. Upon inspection discovered that ignitor is causing issue. Replaced ignitor. Tested broiler. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Pittsford, NY 14534
Evan
Job Details: 12/23/2020
WASHER MAYTAG MVWB766FW1 Replacing gear case due to Original gear case failing causing unit to run very loud while in spin. Replaced gear case. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE
Near Webster, NY 14580
Evan
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG320M0BS3 Did not have correct dispatch info for unit. Ordering correct door ; ordrng 1 W11176456 (OUTER DOOR GLASS )
Near Rochester, NY 14608
Evan
Job Details: 12/23/2020
OVEN WHIRLPOOL WFG515S0ES0 Customer stated that unit was failing to ignite. Ran test cycle. Ignitor would just click and never light. Removed ignitor. Cleaned contact. Reinstalled And test unit multiple times unit now lighting as it should. Unit tested good
Near North Chili, NY 14514
Steve
Job Details: 12/23/2020
DRYER WHIRLPOOL WED4850HW0 Found the wire connection on start button was loose causing unit to not start. Repaired wire and dryer tests good.
Near North Chili, NY 14514
Steve
Job Details: 12/23/2020
DRYER WHIRLPOOL WED4850HW0 Found the wire connection on start button was loose causing unit to not start. Repaired wire and dryer tests good.
Near Pittsford, NY 14534
Steve
Job Details: 12/23/2020
MICROWAVE KITCHENAID KMHS120EBL1 Replaced door switches with interlock kit for door open close. The microwave tests good ; used 1 W11244490 (INTERLOCK) from stock
Near Henrietta, NY 14467
Steve
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF540CWHW01 Replaced both fresh food section door gaskets for condensation on top shelf.
Near Rochester, NY 14624
Steve
Job Details: 12/23/2020
RANGE AMANA ACR4303MFW4 "Found black wire on L1 broke and terminal block post was loose. Repaired wire with harness and replaced block. The range tested good. The two brackets holding door glass are broken and taped in place. Ordering brackets. ; ordrng 2 W11379944 (BRACKET SUPPORT TWO)s, dspstn on spec-tagged invntry: 1 PT500 CORD 4' 50A 4W 1 W11432194 HARNESS KIT , 1 WP3400029 NUT , and 1 WPPT520 CORD 4' 50A 3W"
Near Penfield, NY 14526
Tanner
Job Details: 12/23/2020
DRYER MAYTAG MED6230RHW1 Q1 no q2 no q3 noComplaint of unit no sounds. Drum light intermittent.Contacted Whirlpool Tech support SR7729572720Advised factory reset and this corrected the issue. Advised drum light will time out when door left open. Door switch testing good.
Near Penfield, NY 14526
Tanner
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noReplaced UI. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14610
James
Job Details: 12/23/2020
MICROWAVE KITCHENAID KOCE900HSS02 "Replaced door and tested. Door closes properly and engages door switches. New door panel has plastic clips broken inside so door feels loose. Need door and arm. Left parts with customer. ; ordrng 1 W10687342 (door/mw) and 1 WPW10128850 (arm), dspstn on spec-tagged invntry: 2 W10211972 SWITCH"
Near Penfield, NY 14526
James
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Unit intermittently not making ice. Ice cubes are not breaking apart inside ice bin. Replaced icemaker and adjusted fill time. Customer is to monitor.
Near Ontario, NY 14519
James
Job Details: 12/23/2020
DRYER MAYTAG MEDX655DW1 Q1 n. Q2 n. Q3 n. Unit not heating. Replaced heater and tested. Unit functions properly.
Near Webster, NY 14580
Tanner
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDPM354GPS0 Q1 no q2 no q3 noComplaint of poor wash. Has never been satisfied with wash quality Following stored errors:F7E2 heater stuck onF6E1 low watrrF2E1 stuck key F5E1 door latch openStarted autodiagnostics. Unit filled and water is hot. Wash motor never runs. Diverter relay is ticking but no water movement.Measured resistance of motor circuit at 5.5 ohms. Confirmed Control sending 120VAC through motor circuit. Needs new wash motor.; rqstng P&A on 1 W10805015 (Motor Sump assembly)
Near Webster, NY 14580
James
Job Details: 12/23/2020
RANGE JENN AIR JGS1450FS0 Replaced burner harness and tested. Adjusted rr burner. Unit functions properly.
Near Webster, NY 14580
James
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL KRFF305ESS03 Replaced switch and icemaker cycled on its own. Tightened freezer handle
Near Webster, NY 14580
James
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced control and cleaned condenser. Customer is to monitor.
Near Ontario, NY 14519
James
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW6620HC0 Q1 no. Q2 n. Q3 n. Unit not allowing cycles to be selected disconnected UI and reconnected and different buttons function than previously. Need UI. ; ordrng 1 W11324037 (cntrl-elec)
Near Irondequoit, NY 14617
David
Job Details: 12/23/2020
RANGE WHIRLPOOL wfe505w0hs The oven is under heating by 25 degrees and is not cooling things in the correct amount of time. The customer has to manually set the oven temperature higher to achieve desired results. Preheated oven to verify issue. Calibrated oven up 25 degrees. Customer to monitorCustomerDeclined email
Near Ontario, NY 14519
James
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Q1 n. Q2 n. Q3 n. Door not lining up with fridge door. Door squeaking when opening. Bin scraping cabinet when closing. Need freezer door hinge and cam. Ff bin. Will level feet and doors on return ; ordrng 1 W10249952 (hinge-door) and 1 WPW10257206 (cam-door) and 1 WPW10324760 (bin-cntlvr)
Near Rochester, NY 14626
David
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Replaced the evaporator and compressor due to poor cooling. Vacuumed unit for 25 min. Recharged and checked operation. Unit testing ok
Near Victor, NY 14564
Steve
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KBFS20EVMS11 Found the motor grinding on ice maker and it was not turning. Replaced ice maker.
Near Irondequoit, NY 14617
Tanner
Job Details: 12/23/2020
WASHER MAYTAG MVW6230RHW0 Q1 no q2 no q3 noReplaced latch. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14621
Tanner
Job Details: 12/23/2020
DRYER MAYTAG MEDC465HW0 Q1 no q2 no q3 noComplaint of no dry. On arrival unit is uninstalled and loaner dryer is installed. States loaner is drying fine. While swapping units found loaner was never connected to vent. With existing hardware no dryer can be connected properly. Tested dryer without vent and confirmed motor/blower spins properly. Unit heats cycles on and off appropriate. Initial installation may have caused poor venting as the vent openimg is not wide open. No repairs for dryer needed. Advised may need to seek contractor to address venting as venting is hidden behind drywall
Near Canandaigua, NY 14424
Steve
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW5620HW2 Customer stated the washer was noisy and moving Leveled legs on pedestal while spinning and the washer is working as expected.
Near Rochester, NY 14610
David
Job Details: 12/23/2020
DISHWASHER JENN AIR JDB8500AWY3 Unit unit as not draining due to glass jamming the drain pump impeller. Cleaned impeller housing and wash filter. Filled and drained unit several times to verify drain. Unit testing good.
Near Rochester, NY 14618
David
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced led modules and the UI that had intermittent light issues. Unit tested good.
Near Rochester, NY 14606
David
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced the evaporator and compressor due to poor cooling. Unit began cooling normally after installation. Customer to monitor after 24 hours
Near Dansville, NY 14437
Steve
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Found the condenser line had a lock ring coupler on it from previous repair from different company was leaking. Removed line and soldered in a new one.
Near Rochester, NY 14620
Tanner
Job Details: 12/23/2020
WASHER ROPER RTW4516FW1 Q1 no q2 no q3 noComplaint of no wash. Water lines were kinked causing poor water flow. Cycle never advanced into wash due to long fill. Made adjustments and observed unit advance into wash cycle properly
Near Brighton, NY 14620
David
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced torn fresh food gaskets. Mullion is failing to close causing it to hit the other door. Unable to adjust. The refrigerator is on a surface that is not level and the cabinet is sitting out of square contributing to the door issue. Ordering mullion, left side fresh food door. And receiver. ; ordrng 1 W11377197 (Door) and 1 WP12722803AP (Mullion) and 1 WP67003405 (Pivot block), dspstn on spec-tagged invntry: 2 W10830162 GASKET"
Near Webster, NY 14580
James
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Attempted to uninstall fridge and it seems like island is installed after fridge was installed. Reinstalled fridge and informed service manager that we can't service fridge until it is uninstalled from cabinet. ; schdld next appmnt for 12/19 SAT 9 am
Near Williamson, NY 14589
Tanner
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no q2 no q3 noComplaint of door flying open. No tension in door. Customer provided part that fell off. Friction sleeve on both sides failed. Ordering new sleeves.; ordrng 2 WP8268961 (Friction sleeve)s
Near Fairport, NY 14450
Steve
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Sr 7729528648 Ordering main control board for not sending power to compressor. ; ordrng 1 W11131873 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Ice make is getting very poor water pressure. Verified water line did not have a kink in it. Water hook up is new but was installed with a needle valve coupled to a 1/2 inch by 1/4 brass reducer. This installation may be causing a restriction. I agreed to order and replace the water valve on the refrigerator to rule it out. If this does not correct the restriction the customer is aware that they are responsible for replacing the water supply shut off ; ordrng 1 W11383473 (Valve)
Near Webster, NY 14580
James
Job Details: 12/17/2020
DRYER MAYTAG MEDB835DC4 Replaced aparts and tested diagnostics. Ran normal cycle and unit heated properly and cycled off. Customer is to monitor.
Near Victor, NY 14564
Evan
Job Details: 12/17/2020
DRYER MAYTAG MED7230HW0 "Customer stated that unit was producing noise while in use. Discovered that blower wheel is cracked and making contact with housing causing noise. Ordering blower wheel ; ordrng 1 WP697772 (BLOWER WHEEL ), dspstn on spec-tagged invntry: 1 661570V BELT"
Near Webster, NY 14580
Tanner
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7120HC0 Q1 no q2 no q3 noComplaint of intermittent errors. Intermittent detergent pump. Doesn't always complete cycles.Following stored errorsF0E5 off balance loadF0E9 off balance load pauseRan autodiagnostics and completed without issue. Tested detergent pump and tested good. Customer provided video of encountering error. Error message advised to call for service and customer cannot self correct error and has to unplug unit to restart wash.SR7729525693- techline verified customer must power cycle unit to get out of this error message. No repair for this experience. Customer must restart entire load of laundryReviewed load use with this machine. Advised detergent pump doses intermittently to avoid suds. Ran semi real load to demonstrate normal snake for this machine and load balancing
Near Sodus Point, NY 14555
James
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Q1 n. Q2 n. Q3 n. Unit not locking or spinning. Dispenser drawer not sliding in. Found no power to motor. Lock works in diagnostics. Need control, stator, and rail; ordrng 1 W11204544 (dispenser) and 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR)"
Near Webster, NY 14580
Tanner
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cannot access the unit
Near Webster, NY 14580
Tanner
Job Details: 12/17/2020
WASHER MAYTAG MVWC350AW1 Q1 no q2 no q3 noComplaint of no spin. Locking issues. Following stored errors:F5E1 lid switch faultF7E1 basket speed faultF7E7 unable to reach target rpmRan autodiagnostics and lid locks appropriately. When in spin bearing rub was immediate and constant. Unit cannot get up to speed due to friction. Will lock the basket while in spin. If unit can't read speed it will not unlock since there could be a hazard. Ran tachometer test and optics did test good. Unit needs new gearcase. Due to cost of repair customer is researching replacement options.; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID
Near Fairport, NY 14450
Tanner
Job Details: 12/17/2020
DRYER WHIRLPOOL WET4027HW0 Q1 no q2 no q3 no*Service Fee covered under manufacturer warranty*Complaint of long dry times. Vent tested unit and unit Tested poorly. Vent is using metal tool straight up into ceiling. Venting not installed to manufacturer specifications. Even with vent clear dryer will not work optimally in current environment. Tested power and !measured 240VAC. Heat cycles on and thermostat clicks open. Advised to install vent to manufacturer specifications.
Near Rochester, NY 14623
Tanner
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Q1 no q2 no q3 noComplaint of no drain. Inspected drain loop and found end of unit clogged with food. Unclogged drain. Tested unit and unit tested good. Ran diagnostic and tested good.Verbal signature acknowledged.*Repair covered under costco additional 1 year manufacturer warranty*; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Williamson, NY 14589
James
Job Details: 12/17/2020
WASHER WHIRLPOOL WFC7500VW2 Replaced drain pump and ranrinse and spin cycle. Found no leaks. Washer functions properly
Near Rochester, NY 14623
Tanner
Job Details: 12/17/2020
WASHER MAYTAG MHW8630HC3 Q1 no q2 no q3 noReplaced latch and strike. Tested unit and unit tested good. Verbal signature acknowledged.
Near Rochester, NY 14624
Evan
Job Details: 12/17/2020
WASHER MAYTAG MVWC565FW2 Customer stating that unit will not spin out. Upon inspection checked for error codes. Unit displaying code f0e2 for over suds error. Attempted to run diagnostic cycle. Unit completed cycle as it should. Ran unit on high spin in manual test mode. Unit will not spin during test mode. Checked motor for resistance. Motor tested within range. Ordering control ; ordrng 1 W11399433 (CONTROL )
Near Marion, NY 14505
James
Job Details: 12/17/2020
FREEZER JENN AIR JBZFL18IGX00 Unit still cooling and making ice since last visit. Replaced control and left icemaker with customer.
Near Williamson, NY 14589
James
Job Details: 12/17/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 Unit leaking into fresh food section due to clogged drain tube. Cleaned drain and poured water down it to verify.
Near Churchville, NY 14428
David
Job Details: 12/17/2020
DRYER MAYTAG MED6230HW1 Found unit making a ticking noise. Disassembled and found feet pushed up into the cabinet. Re fastened feet. Noise is coming from the motor assembly. Unable to adjust. Ordering motor and blower ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower)
Near Pittsford, NY 14534
Steve
Job Details: 12/17/2020
DISHWASHER KITCHENAID KUDS30IXBT2 Ordering bottom door seal for persistent leaking. ; ordrng 1 WPW10497235 (seal)
Near Hemlock, NY 14466
Steve
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Found water line was kinked preventing water to ice maker. Taped to back wall of unit. Recommended customer replaced plastic line with copper line.
Near Rochester, NY 14620
Evan
Job Details: 12/17/2020
RANGE GE JGB281SER3SS Replacing all parts listed due to unit failing to operate front burners. Replaced all parts. Tested burners to confirm spark at all burners. Was unable to test burners fully due to stove being uninstalled and in basement of home.
Near Canandaigua, NY 14424
Steve
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00 Replaced both rails and freezer door gasket for frosting in freezer. The refrigerator tests good
Near Rochester, NY 14618
Evan
Job Details: 12/17/2020
OVEN WHIRLPOOL KFGD500ESS04 Customer stated that units lower oven is not baking correctly. Stating that items are coming out underdone. Took resistance reading of temperature sensor. Sensor tested within range. Ran preheat to 350 and observed temps. Unit is maintaining 10-15 lower than selected temp. Calibrated oven sensor up 10 degrees and tested again. Unit now maintaining temp as it should. Unit tested good
Near Walworth, NY 14568
Steve
Job Details: 12/17/2020
FREEZER WHIRLPOOL WRX986SIHZ01 Replaced main control for not defrosting properly. The refrigerator tests good
Near Rochester, NY 14612
David
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Replaced freezer door due to a broken wire in the harness.
Near Irondequoit, NY 14622
David
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Ice bin is stuck and auger will not turn. Steamed ice room until the bin released. Cleaned and dried ice room. Replaced ice maker. New ice maker cycled and filled.
Near Rochester, NY 14617
David
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW6120HW0 Customer I experiencing poor cleaning. Clothes comeOut stained. No errors I. Diagnostics. Tested detergent pump and valves. Both tested good. Calibrated the machine and went over use and care.
Near Williamson, NY 14589
James
Job Details: 12/17/2020
RANGE KENMORE 790.908214 Unit powers front burner continuously. Replaced infinite switch and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 2 330031 RECEPTACLE
Near Rochester, NY 14626
David
Job Details: 12/17/2020
RANGE JENN AIR JES9900BAS Rechecked oven sensor. 1089ohms at room temp. 1740 after 350 preheat. These were consistent with oven temperatures. Reseated all connections. The issue is very intermittent and does not occur during every use. Replaced control suspecting an issue with the bake relay. Customer to monitor. Left calibration at 0
Near Sodus Point, NY 14555
James
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Complaint of washer takes several hours to finish cycle and sometimes doesn't spin out. Lid lock Fault. Cleared code and tested diagnostics. Recalibrated and tested. Unit functions properly. Customer is to monitor if problem persists replace control and lid lock. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Rochester, NY 14609
Steve
Job Details: 12/17/2020
REFRIGERATOR GE GTS21FGKWW Compressor area is full of cockroaches. Took quick pics. Unrepairable
Near Pittsford, NY 14534
Evan
Job Details: 12/17/2020
RANGE KITCHENAID KSDG950ESS1 Customer stated that unit was producing noise from fan when in preheat. Ran preheat to 400. Listened for cooling fan to turn on and run. Suspecting that debris was making contact with fan causing noise. Could not replicate issue. Unit is operating as it should at This time. Also calibrated oven up 10 degrees and spoke with customer about how to do so. Unit tested good
Near Rochester, NY 14606
Steve
Job Details: 12/17/2020
WASHER MAYTAG MHW5630HW Found drain hose was on the floor. Moved hose to drain line and fastened with zip tie. Cleaned water off from floor.
Near Fairport, NY 14450
Evan
Job Details: 12/17/2020
DRYER GE GFDN240EL0WW Replacing motor due to unit producing rattling noise continually. Replaced motor. Tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 12/17/2020
RANGE JENN AIR JDRP548WP03 Replaced right appliance manager for F1E1 error that was preventing bake. The oven is heating and tested good.
Near Sodus Point, NY 14555
James
Job Details: 12/17/2020
DISHWASHER FRIGIDAIRE FPID2495QF0A Replaced control and drain pump. Tested for leaks and found none. Filled and drained dishwasher three times.
Near Henrietta, NY 14467
Evan
Job Details: 12/17/2020
WASHER MAYTAG MVWB757JW0 Replacing console and UI due to unit failing to respond to commands. Replaced both parts. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
James
Job Details: 12/17/2020
RANGE WHIRLPOOL GSC309PVS02 Q1 n. Q2 n. Q3 n. Unit not heating. 120v from back relay. Bake and broil circuits open. Need thermostat. Quoted 106.75 plus tax plus part. Customer denied repair. Charge higher labor if return VIsit is required
Near Churchville, NY 14428
Evan
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL DU1300XTVB2 Customer stated that unit is continually flashing clean light and start button is not working. Referring to tech sheet. This is a water heating error. Checked continuity of heater. Heater tested closed. Checked heater resistance. Heater tested within range. ran tested cycle with multi meter leads plugged into heater connector. Discovered control is causing issue due to control not send power to heater to heat water during cycle. Quoted customer for repair. Customer does not want to proceed at this time. Collecting service call fee
Near Scottsville, NY 14546
Evan
Job Details: 12/17/2020
RANGE WHIRLPOOL WFG775H0HB1 Replacing side panel due to unit being delivered with large dent on left side. Replaced panel unit tested good
Near Rochester, NY 14626
David
Job Details: 12/17/2020
RANGE WHIRLPOOL MER6600FZ2 Replaced control due to f1-e1 error code. Customer to monitor
Near Rochester, NY 14624
David
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced dual valve due to water entering ice bin and ff compartment. Replaced fresh food gasket.
Near Caledonia, NY 14423
Steve
Job Details: 12/17/2020
REFRIGERATOR JENN AIR JFFCF72DKL00 Lowered legs to level machine and align doors.
Near Rochester, NY 14612
Tanner
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW5105HC0 Q1 no q2 no q3Complaint of broken lid switch. Found lid switch broken away from bezel causing lid switch to hang into wash basket. Same issue as prior repair. Clip on bezel is broken and lid switch cannot interlock with bezel to stay in place. Ordering new lid lock and bezel.; ordrng 1 W11215091 (Bezel) and 1 W11394572 (Lid lock)
Near Hilton, NY 14468
David
Job Details: 12/15/2020
DRYER MAYTAG MED5630HW1 Unit it making a rattling noise from the blower/motor compartment. Ordering blower and motor ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower)
Near Webster, NY 14580
James
Job Details: 12/15/2020
MICROWAVE JENN AIR JMC3415ES01 Q1 n. Q2 n. Q3 n. Replaced turntable motor. New door was damaged out of the box. Need door ; ordrng 1 W10872726 (door/mw)
Near Webster, NY 14580
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit not making ice due to bail arm getting stuck. Ordering icemaker ; ordrng 1 W10884390 (icemaker)
Near Rochester, NY 14626
David
Job Details: 12/15/2020
WASHER MAYTAG MVWC465HW2 "Unit is locking the lid at the end of the cycle intermittently. Ordering control, switches and lock. Techline to be contacted after installation for documentation. ; ordrng 1 WPW10285512 (Rinse encoder) and 1 WPW10285517 (Water level encoder) and 1 WPW10285517 (Soil level encoder) and 1 WPW10285517 (Wash temp encoder) and 1 W11249158 (Control), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Irondequoit, NY 14617
David
Job Details: 12/15/2020
DISHWASHER WHIRLPOOL W11249158 Unit is not cleaning dishes. Ran diagnostics and found that it is failing to spray during wash. Removed outer door and read 118vac at p-5 1&2 motor windings tested okay at 8 ohms but would not run. Ordering sump and motor assembly. ; ordrng 1 W11085683 (Sump)
Near Macedon, NY 14502
Steve
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Found fresh food section evap full of ice and frost. Ordering cover. Change defrost mode to daily; ordrng 1 W11395558 (COVER)
Near Rochester, NY 14625
David
Job Details: 12/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Ice maker is not filling. 120vac to water valve when jumped from the module. The valve coil tested okay forResistance but it mechanically stuck and will need to be replaced. Ordering valve. ; ordrng 1 WPW10420083 (Valve)
Near Rochester, NY 14609
David
Job Details: 12/15/2020
REFRIGERATOR AMANA AFD2535DEQ Found unit with the freezer door frozen shut due a clogged defrost drain. Was unable to get the door open. The customer is going to remove product from the unit in order to let it thaw enough so the freezer door can be opened. Rescheduled to complete repair
Near Rochester, NY 14606
David
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Unit is not cooling due to a leak in the evaporator. Ordering the evaporator, compressor, and drier ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 wpw10143759 (Drier)"
Near Irondequoit, NY 14617
Tanner
Job Details: 12/15/2020
WASHER MAYTAG MVW6230RHW0 "Q1 no q2 no q3 noComplaint of noise when unit is plugged in. Plugged in unit and unit did not make noise. Based on customer feedback tested drain pump. This was the noise the customer described. Was unable to cancel drain pump. Even when display powered off drain pump runs. When im diagnostic drain pump runs during every test even when not requested. Replaced ACU. Calibrated ACU. Ran autodiagnostics and unit tested good. Ordering new drain pump due to wear and tear caused on stock pump due to this issue. Pump is currently listed as not available. ATEC will reach customer for service when part arrives.; ordrng 1 W11263349 (Drain pump), dspstn on spec-tagged invntry: 1 W11419173 CONTROL"
Near Hilton, NY 14468
David
Job Details: 12/15/2020
WASHER WHIRLPOOL WTW6120HW0 Checked unit for abnormal noises. Found that the loud noise a customer was concerned with was just the shifter snapping into place between agitate and spin. This is not an abnormal noise and is normal for these units. The customer is also concerned with some items not spinning out the way that they used to. Ran factory calibration to reset load size sensing. Recommending that the customer keep their detergent usage consistentAnd to use proper cycles for different types of items. Inspected shifter and cam as well as drive belt motor and capacitor. Unit tested good in service diagnostics.
Near Webster, NY 14580
Evan
Job Details: 12/15/2020
DISHWASHER MAYTAG MDB4949SKB0 Customer stated that unit is failing to run and flashing code. Discovered code f9e1 stored for long drain. Discovered that chopper blade had broken off on drain pump causing issue. Removed drain pump blade and broken pieces. Replaced pump . Ordering drain pump ; ordrng 1 W11491436 (DRAIN PUMP )
Near Webster, NY 14580
James
Job Details: 12/15/2020
MICROWAVE JENN AIR JMW3430DS02 Replaced inverter and magnetron. Found inverter board was arcing and burned plastic casing around inverter and may become an issue if the plastic deteriorates. Tested microwave for one minute and it heated properly.
Near Pittsford, NY 14534
Steve
Job Details: 12/15/2020
OVEN KITCHENAID KGSS907SSS02 "Ordering transformer for not sending power to ui. Found piles of insulation from mice. ; rqstng P&A on 1 WPW10111628 (transformr), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Webster, NY 14580
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced cover and controls. Found thermistor connector inside freezer icemaker. Rerouted connector so it doesn't get wet. Customer is to monitor if problem persists replace freezer icemaker and ice box fan motor
Near Walworth, NY 14568
James
Job Details: 12/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced control and thermistor. Thermistor passed in diagnostics. Ran forced defrost and removed frost from Evap. Customer is to monitor.
Near Penfield, NY 14526
Evan
Job Details: 12/15/2020
RANGE KITCHENAID KSDB900ESS4 Replacing outer door glass due to glass being broken upon delivery. Replaced door glass and cleaned and reassembled unit. Broken glass had worked its way into the hinge and is producing noise when opening and closing. Tech cannot remove glass. Ordering hinges; ordrng 2 W11162113 (HINGE )s