We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Linwood, NY 14486
Dave
Job Details: 03/26/2021
Found a screw stuck between the dryer and drum . Removed screw . Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Rochester, NY 14617
Tanner
Job Details: 03/26/2021
Q1 no Q2 no Q3 noReplaced ACU. Followed steps in service pointer for ACU replacement. After flipping breaker 5 times unit performed factory reset and then was unresponsive. SR7730348786- Advisd to install original ACU. Original ACU on start up prompted me for English indicating a factory restart. Advised faulty new ACU. Will have to reorder ACU so customer can use auto dry. Customer advised to call them when part is received to schedule. ; ordrng 1 W11413569 (ACU)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Irondequoit, NY 14617
Tanner
Job Details: 03/26/2021
Q1 no Q2 no Q3 noReplaced inlet valve. Unable to turn on water supply. Valve is stuck in off position and observing the condition of the valve advised a qualified plumber should be present to rrplace the valve in the event of valve failure. Once water supply is corrected Appliancetec can come back out to fully test machine.
We serviced a
MAYTAG WASHER
Model LSQ8543JQ1
Near Irondequoit, NY 14617
Tanner
Job Details: 03/26/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Brockport, NY 14420
David
Job Details: 03/26/2021
"Reordering parts. Unit has been diagnosed previously for not washing, but has never been repaired. Ordering sump and control; rqstng P&A on 1 W11087376 (Sump) and 1 W11305297 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Rochester, NY 14615
Tanner
Job Details: 03/26/2021
"Q1 no Q2 no Q3 noReplaced stops, and handle. Tested unit and unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Canandaigua, NY 14424
Steve
Job Details: 03/26/2021
38 fresh food section 4 degrees in freezer; ordrng 1 W10846758 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Livonia, NY 14487
Steve
Job Details: 03/26/2021
KVNTJ00APL1 Replaced freezer led light for no lights in freezer or top of fresh food section. The lights are all working as expected now. ; used 1 W10695459 (Module) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Spencerport, NY 14559
David
Job Details: 03/26/2021
The washer is not completing cycles because there is no hot water supplied to the full valve. Long fill error stored in diagnostics. Customer will have to add hot water supply to the machine so it can operate as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Fairport, NY 14450
Steve
Job Details: 03/26/2021
Found the capacitor is open causing no spin or agitate. The customer stated that the washer overfilled. Tested in normal wash and the water filled to top of basket before I turned it off. The pressure hose is working as expected. Quoted for capacitor and control. ; rqstng P&A on 1 W11395618 (Capacitor) and 1 W11498797 (Control)
We serviced a
WHIRLPOOL DRYER
Model MEDX700XW0
Near Bloomfield, NY 14469
Steve
Job Details: 03/26/2021
Replaced idler pulley for squealing. The dryer tested. ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rochester, NY 14624
Steve
Job Details: 03/26/2021
Found the gearcase was very loud and rattling while spinning. Ordering gearcase cam and hub; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10528947 (Hub)
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Penfield, NY 14526
Steve
Job Details: 03/26/2021
"Found ice maker not calling for water. Ordering ice maker ; ordrng 1 W10884390 (Ice maker), used 1 Shipping (Shipping) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Webster, NY 14580
James
Job Details: 03/26/2021
Q1 n. Q2 n. Q3 n. Replaced wash motor and tested. Unit functions properly. One year warranty on repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Ontario, NY 14519
James
Job Details: 03/26/2021
"Q1 n. Q2 n. Q3 n. Unit not defrosting. Replaced thermistor and defrosted evap. Ohmed new thermistor at 28k and heater at 30 ohms. ; used 1 WPW10383615 (Thermistor), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW0
Near North Chili, NY 14514
Steve
Job Details: 03/26/2021
Found shifter shorted a causing no operation at control board. Ordering shifter; ordrng 1 W10913953 (Shifter)
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Webster, NY 14580
James
Job Details: 03/26/2021
Unit not starting. Found thermal fuse blown. Replaced fuse and checked vent. ; used 1 WP3392519 (FUSE-THERMAL) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Webster, NY 14580
James
Job Details: 03/26/2021
"Q1 n. Q2 n. Q3 n. Replaced motor, control, and rack parts. Tested and found no leaks. Two wheels broken. Drop off parts. ; ordrng 2 WPW10195417 (Wheel part drop off.)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Webster, NY 14580
James
Job Details: 03/26/2021
"Q1 n. Q2 n. Q3 n. Unit not dispensing water replaced customer supplied filter and dispenser began functioning. Water worked one time to icemaker then stopped. Need valve. Food freezing in fresh food section. Need damper control. ; ordrng 1 WPW10420083 (Valve) and 1 WPW10594329 (Control), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER , used 1 Sh15 from stock"
We serviced a
KITCHENAID OVEN
Model KEBC208KSS04
Near Webster, NY 14580
James
Job Details: 03/26/2021
Q1 n. Q2 n. Q3 n. Replaced door glass in both ovens and inspected.
We serviced a
KITCHENAID FREEZER
Model KRSF505ESS00
Near Webster, NY 14580
James
Job Details: 03/26/2021
Q1 n. Q2 n. Q3 n. Unit not making ice. Found lower harness broken at hinge. Door liner separating from doors. Need doors. ; ordrng 1 LW10755680 (Door) and 1 LW10757191 (Door)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Webster, NY 14580
Tanner
Job Details: 03/26/2021
Q1 no Q2 no Q3 noComplaint of rust at dispenser. Dispener leaking water causing dispenser housing screws to corrode away. No stored errors. Completed auto diagnostic without issue.Ordering updated dispenser assembly and housing screws. Can contact customer when part is received.; ordrng 1 W11465533 (Dispenser Assembly) and 2 WP8540282 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14612
James
Job Details: 03/26/2021
Replaced drain pump. Customer is to monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Pittsford, NY 14534
David
Job Details: 03/26/2021
"System had no refrigerant when tapped. Pressure tested unit with nitrogen at 130psi. Coated evaporator and machine compartment tubing with soap to leak check. Pressure drop over 30 seconds was about 120 pounds. Could not locate the leak in any exposed tubing. Called techline to document. Spoke with Rick. SR7730348272. Unit deemed unrepairable. ; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS 1 W10913906 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Spencerport, NY 14559
David
Job Details: 03/26/2021
The freezer module was shorted causing upper fresh food lights to dim. Replaced module in the freezer. Lights tested good. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Webster, NY 14580
Tanner
Job Details: 03/26/2021
Q1 no Q2 no Q3 no.Complaint of door not closing. Inspected door and door is sagging on right side. While opening or closing door right side hinge appears bowed out compared to left. Ordering door hinges as an assembly. No stored errors. Completed auto diagnostic without issue.; ordrng 1 WP8534854 (Hinge left) and 1 WP8534853 (Right hinge)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Rochester, NY 14612
James
Job Details: 03/26/2021
Q1 n. Q2 n. Q3 n. Unit having same issue as previously. Found door will disengage primary interlock switch if door is barely touched. Adjusted door and retested Called techline. Sr7730353728. If problem persists replace door. Left part
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near Rochester, NY 14617
David
Job Details: 03/26/2021
Replaced noisy air damper.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Rochester, NY 14608
David
Job Details: 03/26/2021
Replaced shorted evaporator fan motor due to unit not cooling. Unit began cooling after repair customer to monitor
We serviced a
MAYTAG WASHER
Model LSQ8543JQ1
Near Irondequoit, NY 14617
Evan
Job Details: 03/26/2021
Replacing gear case and clutch due to unit failing to engage into spin. Replaced gear case and clutch. Reassembled unit. Tested unit in spin and agitate. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hilton, NY 14468
David
Job Details: 03/26/2021
Replaced shorted freezer led module. Unit tested good. ; used 1 W10695459 (Module) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Pittsford, NY 14534
Dave
Job Details: 03/26/2021
F0E2 over suds . Customer is using powder soap . Gave tips on best practices . Recirculating pump was not working right and not spraying into unit right . Found the nozzle that sprays into the tub was plugged . Cleaned nozzle pump is now working as expected. Ran clean wash cycle before leaving . Customer will run again with affresh tabs . Powder soap needs to go into the dispenser.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near West Henrietta, NY 14586
Dave
Job Details: 03/26/2021
Hose on unit has a hole in it part number is W11036159 ordering part .left other hose with customer.; ordrng 1 W11036159 (Hose)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14609
Evan
Job Details: 03/26/2021
Customer stating that unit will not start cycle. Discovered that lid lock is causing issue. Unit displaying f5e1 code. Ordering lid lock ; ordrng 1 W10861642 (LID LOCK )
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Pittsford, NY 14534
Dave
Job Details: 03/26/2021
Replaced bake element tested unit . Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Pittsford, NY 14534
Dave
Job Details: 03/26/2021
Replaced led in fresh food section all lights are on and unit tested good .; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pittsford, NY 14534
Dave
Job Details: 03/26/2021
Unit keeps turning off and wont cool .customer has to turn breaker off for unit to start cooling again .ordering all control boards as there is no way to tell which board is causing the failure . ; rqstng P&A on 1 WPW10624574 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec) and 1 W11330971 (UI) and 1 W11087200 (invrtr-box)
We serviced a
GE WASHER
Model GNW128PSM0WW
Near Rochester, NY 14605
Dave
Job Details: 03/26/2021
Drain tube was plugged . Cleared tube and tested unit . Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26D4EXY00
Near Irondequoit, NY 14622
Dave
Job Details: 03/26/2021
Replaced water valve and tighten right door hinge at the top unit . Tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Webster, NY 14580
Tanner
Job Details: 03/26/2021
"Q1 no Q2 no Q3 noReplaced evaporator cover, thermistor, and drip pan. Customer to continue to monitor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Churchville, NY 14428
Steve
Job Details: 03/26/2021
Replaced ice maker and ui for no ice in door. The ice maker tested good in diagnostics.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Rochester, NY 14605
Evan
Job Details: 03/26/2021
Replacing lid and lock assembly due to lid not latching correctly causing unit not to run a cycle. Replaced both parts. Tested unit. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Rochester, NY 14609
Evan
Job Details: 03/26/2021
Replacing lid lock due to lock failing to actuate. Replaced lock. Ran unit through test cycle. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Rochester, NY 14624
Evan
Job Details: 03/26/2021
Customer stating that unit would not respond to commands. Discovered F2 E1 code stored. Certain buttons and console will not respond. Ordering console ; ordrng 1 W10889171 (CONSOLE )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rochester, NY 14624
Steve
Job Details: 03/26/2021
On The door under the vent is a stream of dried water running downwards. Added caulk to the seals to prevent water from going where it isnt suppose to. Recommended customer to use hot water prior to running dishwasher and using height temp wash for hotter water during cycle for better wash and dry and possibly steam turning back to water before it is removed from machine.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit grinding while in use. Idler pulley broken. Drum seals shredded. ; rqstng P&A on 1 279640 (Pulley) and 2 W11189144 (Seal)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL87TRRRV06
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit not cooling. Turned on thermostat and compressor and fan turned on. Checked frost pattern and it is good. Unit peaked at 57 degrees and compressor turned off. Installed a overload on compressor and unit began functioning. Customer is to monitor. If problem persists replace start relay.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Rochester, NY 14610
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit not making ice. Found fill tube frozen. Defrosted fill tube. Customer is to monitor
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Rochester, NY 14625
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit makes cabinet fill goth condensation when using vent fan. Adjusted blower motor so it lines up with rear cabinet opening on microwave. Tested unit and it functions properly.
We serviced a
ADMIRAL 50#IM 15' FS
Model NA123
Near Henrietta, NY 14467
Steve
Job Details: 03/22/2021
Drug test
We serviced a
KITCHENAID REFRIGERATOR
Model KTRC22EK0
Near Rochester, NY 14618
Steve
Job Details: 03/22/2021
Found defrost drain plugged with ice. Removed ice accumulation and added heat probe.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEW00
Near Pittsford, NY 14534
Steve
Job Details: 03/22/2021
The refrigerator is shutting itself off randomly. Unplugged pantry control. Same result. Unplugged led driver with same result. On Inspection of compressor area found all the lines are frozen with ice. The unit is restricted. Informed customer the cost of the repair is going to outweigh price of new unit. ; dspstn on spec-tagged invntry: 1 WPW10764668 ICEMAKER
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Rochester, NY 14618
Evan
Job Details: 03/22/2021
Customer is stating that temperature inside oven is not correct when baking items. Stating that temps are much lower than displayed. Ran preheat on upper oven with thermocouple inside cavity to observe temps. Once unit reached initial preheat to 350 observed temps displayed on thermocouple meter. Unit is reading 25-30 degrees lower than display is showing. Let upper oven cool. Calibrated unit up 30 degrees. Ran preheat again and observed unit. Unit is maintaining temperature as it should now confirmed by opening door letting heat out and observing unit reach desired temp again. Repeated this process for lower oven. Discovered lower oven was on off by 10 degrees. Calibrated let oven cool then tested again. Temperature readings for both ovens are now consistent with what is shown on display. Also spoke with customer about cooling fan sound. Fan operation sounds normal to technician. Explained how/when cooling fan is operating. Technician does not feel fan needs to be replaced at this time. Unit testing good otherwise
We serviced a
WHIRLPOOL DRYER
Model LE5920XMW1
Near Fairport, NY 14450
Steve
Job Details: 03/22/2021
Found the belt was broken. Replaced belt and dryer tested good. ; used 1 341241 (BELT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairport, NY 14450
Steve
Job Details: 03/22/2021
"Tested dishwasher for not draining. It drain as expected on testing. Removed drain line from house drain and drained into sink. The dishwasher is draining as expected. Recommend customer use Finish, cascade or wegmans dishwasher soap due to possible over sudsing with soap they were using. The dishwasher tests good."
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Macedon, NY 14502
Steve
Job Details: 03/22/2021
Added seal to blower cover. Same result. Found the housing itself was bouncing. Fastened housing to frame and noise is gone.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Canandaigua, NY 14424
Steve
Job Details: 03/22/2021
Replaced control and lid lock for co tool not reading lock position. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11419171 CONTROL
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Honeoye Falls, NY 14472
Steve
Job Details: 03/22/2021
Found shifter and motor fault. The machine was hung on spin with no activity on control. ; ordrng 1 W10913953 (actuator)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Penfield, NY 14526
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noReplaced dish racks. Dish racks come bare and all accessories on old racks must be moved over to new racks. Adjuster assembly on both sides too brittle to be removed successfully amd broke during course of repair. Ordering adjuster assemblies. Upper rack currently not useable.; rqstng P&A on 2 WPW10250160 (Clip)s and 2 WPW10546503 (Adjuster)s and 2 WPW10195840 (Adjuster positioner)s
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Canandaigua, NY 14424
Steve
Job Details: 03/22/2021
Replaced ui and console for communication errors preventing washer from responding to user. The washer tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14616
David
Job Details: 03/22/2021
Replaced control due to unit becoming stuck in drain mode. Unit tested good after installation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rochester, NY 14624
David
Job Details: 03/22/2021
The pantry harness is shorted causing issues with lights and door sensing. Ordering harness. ; rqstng P&A on 1 W11170612 (Harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14624
David
Job Details: 03/22/2021
Checked unit for abnormal noises. Unit tested good in diagnostics. Calibrated unit and went over use and care.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near West Henrietta, NY 14586
David
Job Details: 03/22/2021
Found unit sitting in a puddle of water when I arrived. Inspected rear of unit for water connection failures. Water connection to the unit was dry and did not appear to be the source. Found that the icemaker filter was cracked at the top because it was frozen. This was causing water to spray out of the top of the unit and leak down into the fresh food compartment during icemaker Fill. Shut icemaker off at control so the leak will not continue until they fill tube can be repaired. Ordered fill tube; ordrng 1 W11415785 (Tube)
We serviced a
KENMORE WASHER
Model 1105142510
Near Rochester, NY 14608
David
Job Details: 03/22/2021
Customer was having trouble with a load of pillows that didnt spin out. Found out of balance load error in diagnostics. Unit finished auto test without issue. Calibrated unit. Customer to monitor
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Rochester, NY 14623
David
Job Details: 03/22/2021
Replaced motor and blower due to noise during operation. Cleaned blower housing and air ducting. Leveled unit. Was unable to hear the noise afterwards. Customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW
Near Rochester, NY 14609
James
Job Details: 03/22/2021
No answer reschedule; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSD2454GRW
Near Rochester, NY 14620
David
Job Details: 03/22/2021
Replaced start device due to unit not cooling. Whirlpool sent the part directly to the customer. Testing good after installation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. LEDs not turning on. S191AQ. Parts and labor for led lights. Installed switch and verified switch functions. Need led. ; ordrng 1 W10695459 (Led)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Walworth, NY 14568
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Noise coming from damper motor. Need part. ; ordrng 1 WPW10594330 (Damper)
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSP0
Near Walworth, NY 14568
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. S22916 parts and labor. Lh rail broken off at welds. Rh rail missing bearings and not sliding all of the way in. Replaced rails and tested. Upper rack adjusters broken. Need adjusters. Paid in full. ; ordrng 2 WPW10546503 (Adjuster)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fairport, NY 14450
Evan
Job Details: 03/22/2021
Customer is stating that unit is still not spinning out properly and sometimes not draining consistently. Also stated that after washing bathroom rug customer discovered debris in utility sink during next cycle. Checked for error codes no codes present. Ran diagnostic test cycle to confirm function. Unit completed diagnostic cycle as it should. Tested unit In manual test mode on both heavy agitation and heavy span observed water quality while draining unit unit is spinning and agitating as it should water quality is good. Called tech line to document findings. Tech line agent stated if no codes are present unit is working as designed spoke with tech line about rug issue. Tech line stated that if washing an item like a rug you will need to counter the weight of that item or else it will not spell correctly. Customer is very frustrated with machine technician explained that unit is working as designed. Spoke with customer about proper cycle selection and loading. Tech line encouraged customer to take a video next time issue arises. SR: 7730293929
We serviced a
MAYTAG DRYER
Model MGDB766FW0
Near Rochester, NY 14617
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noReplaced UI. Ran encoder diagnostic test and all LEDs and keypad options tested good. Ran unit and unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14609
Evan
Job Details: 03/22/2021
Customer stating that unit is experiencing same issue as before unit will not spin out correctly. Discovered that drive hub teeth have worn out causing issue. Wash basket is very loose on drive hub this is causing real issue. Wash basket will need to be replaced to correct issue. Wash basket has 10 year warranty on it. Ordering wash basket. Collecting service call fee. Quoted 76.40 for labor upon return visit. Technician has installed spare drive him to get customer by for time being ; ordrng 1 W11219115 (WASH BASKET )
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Rochester, NY 14626
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noReplaced UI and OWI sensor. Tested unit via autodiagnostic and completed cycle entirely. Customer to continue to monitor.
We serviced a
WHIRLPOOL DRYER
Model LER7646DQ0
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
Customer stated that unit was not drying but still tumbling. Discovered that thermal cut off had tested open causing issue. Cut off had blown due to vent being severely clogged. Referred customer to dryer vent specialist. Replaced thermal cut off. Tested unit. Unit tested good; used 1 279816 (CUTOFF-THERMAL) from stock
We serviced a
MAYTAG OVEN
Model CWE9000BCE
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit giving f4 error. Found temp sensor harness burned and previous spliced with wire nuts. Need sensor and harness soldered and covered in heat shrink. ; ordrng 1 12001656 (Sensor) and 1 Sh15
We serviced a
WHIRLPOOL DRYER
Model WGD72HEDW0
Near Rochester, NY 14612
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of screeching noise. Ran unit and noise is immediate and constant. Dissassembled unit and found tension pulley has seized. Vacuumed lint from cabinet. Lubricated roller supports. Replaced pulley. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
There is no issue with dryer at this time. Issue is with washer not spinning out correctly. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW3
Near Rochester, NY 14612
Evan
Job Details: 03/22/2021
Customer is concerned about cycle times changing. Explained to customer that after running the diagnostic cycle unit will need to complete 3 wash cycles before owi sensor is calibrated again. Advised customer on what wash cycle to run. Customer does not want to use heated dry setting. Adjusted settings for customer and explained how to turn heated dry back on if they would like to us it.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rochester, NY 14612
Tanner
Job Details: 03/22/2021
Service fee covered under 99727. Complaint of door. Following stored errors:F0E1 detected during clean washer cycleF8E3 overflow errorRan autodiagnostic and cycle completed without error. Unit spinning and draining properly. Above errors can both be linked to over suds as well as pdor complaint. Customer is using clean washer tablets. If over suds occurring regularly left over soap scum in machine will retain moisture and bacterial growth. Reviewed use and care of unit. Inspected sump to clear out any physical debris that can cause standing water. Started clean cycle with afresh tablet after vacuuming sump.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14616
Evan
Job Details: 03/22/2021
Customer stating the unit would not spin. Checked for error codes unit is displaying F7e1 for basket speed fault. Discovered that capacitor is causing issue. Capacitor tested open during resistance check. Ordering capacitor ; ordrng 1 W11428524 (CAPACITOR )
We serviced a
AMANA REFRIGERATOR
Model ASD2325KEB
Near Rochester, NY 14609
David
Job Details: 03/22/2021
Unit will not cool. Low side is running in a vacuum. Evaporator is NLA unable to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Hilton, NY 14468
David
Job Details: 03/22/2021
The pan holders inside the refrigerator compartment have worn down allowing the bins to slip out of place when any item is placed inside this is damage the bins ordering holders and bins. Water is dripping from the dispenser due to the separator and water fitting holding a drop of water against each other at the top of the dispenser after a short time does water droplet drips out water is not leaking from the water tube after this takes place. Ordering separator and fitting; ordrng 2 W11368751 (Pan holder)s and 1 W11371713 (Pan holder) and 1 W11039857 (Separator) and 1 W11163765 (Fitting) and 1 WP542638 (Silicone) and 1 W11162448 (Bin) and 1 W11162443 (Bin) and 1 W11162446 (Pan)
We serviced a
MAYTAG DRYER
Model n/a
Near Rochester, NY 14616
David
Job Details: 03/22/2021
Replaced high limit and cut off. Dryer tested on. Venting tested good ; dspstn on spec-tagged invntry: 1 LA-1053 FUSE-THERMAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Rochester, NY 14625
David
Job Details: 03/22/2021
Replaced main control. Evaporator thermistor read properly in diagnostics afterwards. Customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Hilton, NY 14468
David
Job Details: 03/22/2021
Replaced torn fresh food gasket. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneva, NY 14456
Dave
Job Details: 03/22/2021
"F8E1 long fill no fill error F7E7 motor cant reach target rpm . Water being left after the cycle and unit is not pumping out the water fast enough. Drain and drain tube are good . Looked for blockage by drain pump nothing there . Water from drain pump is slow . Ordering pump ,control and water valve for long fill no fill .; ordrng 1 W11399437 (Drain pump) and 1 W11399433 (Control) and 1 W11038689 (valve)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14610
Tanner
Job Details: 03/22/2021
"Q1 no Q2 no Q3 noComplaint of no spin. Intermittent. Following stored errors:F9E1 long drainRan autodiagnostic cycle and completed without issue. Tachometer test passed. Removed wash plate, basket. Inspected splines on hub and passd. Drive shaft inspection passed. No debris in outter tub. Inspected drain from end to end. Removed 3 hair pins from sump. Drain performs the same with hair pins removed. Depending on position of pins in sump could be causing drain pump to fail intermittent. Drain pump currently testing good."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Geneva, NY 14456
Dave
Job Details: 03/22/2021
"Unit tub is dented .took photos . Unit needs new tub . W11409866; rqstng P&A on 1 W11409866 (Tub), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Geneva, NY 14456
Dave
Job Details: 03/22/2021
Drain filter was plugged removed debris . Found the bellow was not seated on the tub right allowing debris into the unit . Fixed bellow and tested unit . Unit tested good .; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Clifton Springs, NY 14432
Dave
Job Details: 03/22/2021
Ordered console didnt come with UI . Left console with customer ordering UI and control ; ordrng 1 W11478525 (UI) and 1 W11419051 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Newark, NY 14513
Dave
Job Details: 03/22/2021
Freezer door rail spring loads were not engaged in the back not allowing the door to close right and tight . Put spring loads in correct positions. Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Palmyra, NY 14522
Dave
Job Details: 03/22/2021
Replaced compressor evaporator. UV drier . Both water valves . Unit is now cooling as expected. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Webster, NY 14580
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of clothes coming out wet at end of cycle. Wash cycles only running for 5-9 minutes then going into rinse. If customer lifts lid to add garment after fill cycle the unit will drain out and cancel the load.Following stored errors:F5E1 lid latch faultF2E1 stuck keySR7730272561- advised all concerns can be due to use and care. This is a commercial machine that will achieve a total wash in approximately 30 minutes. There is no adjustment on time. Advisd if lid is opened and left open after a few minutes will time out and end cycle. Advised this unit is to be loaded. Cycle started and then left alone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Webster, NY 14580
James
Job Details: 03/22/2021
Q1 n. Q2 n. Q3 n. Unit not cooling. Cooling turned off on user interface. Turned cooling on and unit functions properly. Customer is to monitor if unit turns cooling off on its own then replace ui.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Webster, NY 14580
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of excess shaking. No stored errors. Ran autodiagnostic and completed without issue. Ran small load of towels and achieved a balanced load without issue. Unit working as designed
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Scottsville, NY 14546
Steve
Job Details: 03/22/2021
Sr# 7730271339 complaint of a piece of clothing co in gout with wet spot while others are dry. Called tech line. Adjusted setting on ui for longer and better drying experience.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Rochester, NY 14617
Tanner
Job Details: 03/22/2021
Q1 no Q2 no Q3 noComplaint of broken dispenser. Inspected and found rinse aid cover has broken off. Replaced dispenser. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
We serviced a
MAYTAG WASHER
Model LSQ8543JQ1
Near Irondequoit, NY 14617
Tanner
Job Details: 03/22/2021
"Q1 no Q2 no Q3 no Complaint of no drain. Ran unit with cover down and found no agitation or spin. Can see coupler has failed. Further inspection of undercarriage shows gearcase has been leaking. Manually spinning basket is difficult. Transmission may be seizing. Sized transmission coukd have caused the coupler to break. Ordering new gearcase, clutch, coupler.; ordrng 1 285753A (Coupler) and 1 3360629 (Gearcase) and 1 285785 (Clutch)"