Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1544 customer reviews

David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Freed filter from housing that was stuck

Near Westage at the Harbor, Rochester, NY 14617
David L.

David L.

OVEN KITCHENAID KSEG700ESS3 Replaced malfunctioning keypad with a new console. Unit tested good after install

Near Gallant Fox Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FGHB2844LFE Took apart freezer to replace sensor. No sensor in the freezer. Ordering evaporator fan motor and control just in case. ; ordrng 1 241509402 (motor) and 1 242115239 (board-main power)

Near Wood Acre Dr, Pittsford, NY 14534
David L.

David L.

DISHWASHER MAYTAG MDB6769PAB0 Unit is not washing due to a stuck key error. Replaced keypad unit tested good

Near Brattleboro Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWC565FW1 Unit will not fill with hot water. No hot water at the supply customer will have to have a plumber repair.

Near Magnolia Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT541SZHV A small amount of moisture is building on the freezer liner. Sealed cabinet to liner. Customer to monitor.

Near Clarendon Ct, Webster, NY 14580
Dave F.

Dave F.

50#IM 15' FS WHIRLPOOL KUIC15NHZS0 Found the pieced that disperses the water over the evaporator was plugged . Removed unit and cleaned piece. Cleaned condenser.Tested unit . Tested good .

Near Co Rd 16, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW2 "F8E1 long fill error code . Water valve is filter Debris . F7E7 motor not able to reach RPM . Ordering motor W11283592 , water valve W11210459, W10913953 ACTUATOR , W11162560 CAPACITOR; ordrng 1 W10913953 (actuator) and 1 W11162560 (CAPACITOR) and 1 W11210459 (valve) and 1 W11283592 (motor-drve)"

Near Recreation Dr, Canandaigua, NY 14424
Evan E.

Evan E.

RANGE WHIRLPOOL KIRD801VSS Customer stated that down draft fan was not working. Upon inspection discovered that left side switch was not making contact with plastic spring. Customer had extra switch from previous repair. Installed switch and tested unit. Unit tested good once replacing switch. Collecting service call fee

Near Turning Leaf Dr, Pittsford, NY 14534
Dave F.

Dave F.

DRYER MAYTAG MEDB835DW3 Part failed to come in . Rescheduled. ; schdld next appmnt for 8/27 TUE !

Near Stone Island Ln, Penfield, NY 14526
Evan E.

Evan E.

WASHER WHIRLPOOL MVWX655DW0 Customer stated that unit was not filling enough on normal cycle. Upon inspection checked for error codes. Unit had no codes present at this time. Ran diagnostic cycle. Unit completed cycle as it should. Spoke with customer about proper cycle selection based on items being washed. Unit does not need new control. Service call fee is on job # 84590

Near Governors Cir, Mendon, NY 14506
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7851AWS0 Customer stated that heater would not shut off after cycle was finished. Upon inspection discovered that heater relay had welded itself shut causing heater to run constantly. If customer was to repair unit parts needed would be. W10283681 Heater $52.00WP6-918806 Spray arm $50.00WP6-918873 Basket $20.00WPW10218838 Control $150.00+ S&H Customer will contact office if they would like to proceed

Near Neuchatel Ln, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ui for not defrosting properly. Replaced switch that was broken. The refrigerator tests good

Near Clover St, Pittsford, NY 14534
Dave F.

Dave F.

RANGE KITCHENAID KSDB900ESS3 Left front burner not holding simmer flame . Ordering new burner head W11106799 . Send part to customer. ; ordrng 1 W11106799 (burnr-head)

Near Macedon Center Rd, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR GE TFX24PRXA AA The u it is ge built in monogram. Water collecting next to evaporator in front. Referred customer back to manufacturer. No charge

Near Turnabout Ln, Rochester, NY 14618
Dave F.

Dave F.

MICROWAVE KITCHENAID KOCE500ESS06 Opened part to replaced fan . Found the fan was broken inside the box . No damage to the box . Ordering new cooling W10838964 and W11098747 magnetron . The sound starts happening once the unit gets warm ; ordrng 1 W10838964 (motor-fan) and 1 W11098747 (magnetron)

Near Beverly Dr, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2569YEM0 Replaced the main co troll for not cooling and no power to display. The refrigerator tests good. Cleaned plugged condenser oils. ; pckd up 1 WPW10312695 (electronic control)

Near Caversham Woods, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced left door due to mullion fasteners not positioned right causing door to not close properly. The refrigerator tests good

Near Country Downs Cir, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHW8200FW0 Customer concerned about unit leaking. Bellow is in good condition and no leaks from hoses nor the drain hose. Drain pump is not draining as it should. Drain pump should be replaced. RO: 6790736-00; ordrng 1 WPW10605427 (DRAIN PUMP)

Near Roder Pkwy, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2258VEW6 Replaced door gaskets for ripped gaskets. The refrigerator tests good

Near Nettlecreek Rd, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWC415EW2 Unit is not agitating found the capacitor not holding power to push the motor and just humming ordering cap W11162560 and actuator W10913953; rqstng P&A on 1 W10913953 (actuator) and 1 W11162560 (CAPACITOR)

Near Hook Rd, Farmington, NY 14425
Dave F.

Dave F.

WASHER MAYTAG MVWB855DC3 "F3E2 inlet water thermistor fault , F0E4 spin limited by water temperatures. F5E1 lid switch fault error code . UI is freeze and becoming unresponsive. Ordering control W11171748 , User interface W11112662 .ordering water housing due to thermistor fault W11172234. Ordering lid lock for fault W10861642; ordrng 1 W10861642 (latch) and 1 W11171748 (cntrl-elec) and 1 W11172234 (housing)"

Near Ladyhawk Ln, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DW0 Replaced damaged part. Repair successful.

Near St Paul Blvd, Rochester, NY 14617
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8959SFZ4 Customer states unit was leaking from the bottom left corner. Could not recreate leak. Float switch appeared to be free of any debris and the door was closing as it should. Replaced gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Willow Creek Ln, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

DRYER MAYTAG MGD8200FW0 "Customer concerned about a delay when hitting the start button; unit will click, then there will be a short delay before the unit starts. Suspecting a failing UI. Replacing user interface. ; ordrng 1 W10919206 (UI)"

Near Roder Pkwy, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER ROPER RTW4640YQ1 Customer states unit agitates intermittently; either agitate and no spin or spin but not agitate. F7E5 error code stored. Replaced agitator. Repair successful. ; used 1 WPW10006355 (ACTUATOR) from stock

Near W Ridge Rd, Spencerport, NY 14559
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC400XW3 "Customer concerned about frequently getting off balance when going into spin, a grinding noise when going from agitate to spin, and wash cycles taking longer than usual. F0E5, F7E6, F7E1, & F7E5 error codes stored. Agitation sounded weaker than it should. Unit could not complete an auto test cycle. Motor and actuator should be replaced. Motor has been discontinued. Contacted Lowe’s extended warranty who will then contact customer for resolution."

Near Channing Woods Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI6FDRXXY09 Drain was plugged causing ice in the freezer section and then water running out the door . Service pointer for the issue . Replaced with new drain tube . Tube was covered with Special Project S38253 . Tested unit . Tested good . Customer concerned about water flow at dispenser. Close water valve and reopened. Did not help . Suggested replacing that first and then if nothing changes replace the water valves to the unit . Inside and outside the cabinet. ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Rookery Way, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PFNA Ice maker not working replaced ice maker . Tested unit . Found that the fill tube was frozen . Unfrozen fill tube . Tested unit in diagnostics. Tested good.

Near Pigeon Hill Rd, Marion, NY 14505
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS1 "Replacing tub due to mounting pins for door not aligning causing door not to shut properly. Replaced tub. Also replacing tracks due to track snapping causing upper rack to fall. Replaced tub replaced tracks. Unit tested good ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Samanthas Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED94HEXW0 "Customer states unit is making a loud, squeaking noise. Disassembled unit and discovered the noise is emitting from the idler pulley. Installed maintenance kit. Repair successful. ; used 1 4392067 (REPAIR KIT) from stock"

Near Pinebrook Dr, Rochester, NY 14616
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 Replaced inner door. Unit testing good.

Near Lake Ave, Rochester, NY 14613
David L.

David L.

DISHWASHER KITCHENAID KUDS30IXBL Checked unit for leaking. Found that the unit is leaking from the float due to excess soap suds. Cleared suds for the customer. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Solmar Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBSD606ESS01 Door is making a clicking noise every time you open them . Found the screws that hold the hinges on top are loose causing the spring to clicked . Tighten screws . Tested unit . Tested good .

Near Macedon Center Rd, Macedon, NY 14502
David L.

David L.

DRYER WHIRLPOOL WED75HEFW0 Unit will not run because the heater is shorted to ground. Ordering heater; ordrng 1 WP8544771 (element)

Near Atkinson St, Rochester, NY 14608
David L.

David L.

DRYER WHIRLPOOL WGD9400SW2 "Unit was not heating due to an open thermal fuse. Vent testing poor with electronic vent tester. Replaced thermal fuse and gas coils. Unit began heating after installation. Recommending that the customer repair/ shorten venting before use. ; used 1 279834 (COIL KIT), and 1 WP3392519 (FUSE-THERMAL) from stock"

Near Short Hills Dr, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL GC5THEXNS00 Installed ice doorKit.

Near Everwild Ln, Rochester, NY 14616
David L.

David L.

WASHER MAYTAG MVWB725BW0 Replaced log valve that was over filling cups

Near Thomasville Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER MAYTAG MDB8959SSZ4 Replaced separated upper rack rails. S22916 to cover parts and labor. Customer is going to reinstall the dishwasher. Left unit as I found it ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Clevenger Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR GE PFSF2MJXBWW Found unit with partial frost pattern. Suspecting low side leak. Customer had hear the unit going off on its overload a few weeks ago. Put spare relay on. Customer is not interested in repairing a refrigerant leak at this time

Near Garford Rd, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 Replaced control. Repair successful.

Near Jay St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replaced ice maker for broken thermistor. The ice maker tests good.

Near Honeoye Falls 6 Rd, Rush, NY 14543
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced damper due to noise. Unit testing good; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL

Near Montclair Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHW Left side door is not catching the mullion. Unable to adjust due to cabinetry. Customer will have to have the cabinet doors above the unit trimmed so that the unit can be leveled.

Near Selden St, Rochester, NY 14605
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Damper to RC if noisy . Insulated damper with sealer. Unable to hear damper anymore.

Near Bending Bough Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced ice maker for not calling for water. The ice maker tested. Cleaned coils. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Trillium Ln, West Henrietta, NY 14586
Steve M.

Steve M.

RANGE JENN AIR JGRP548WP01 Added air diverted for not always Igniting left small oven. Cleared holes on burner. Fastened burner for good connection. The oven is lighting. The top burner were clicking after lit. Cleaned under burner heads and the burners are working as expected. Deducted parts cost and add to labor. Paid in full

Near Harmon Rd, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SFYM00 Found defrost drain was plugged. Removed duck bill on drain and opened the end to let water drain through. Removed ice from freezer floor

Near East Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHB2866PF0 Ice maker dropped a few batches but won’t re home.

Near Ridge Rd, Williamson, NY 14589
David L.

David L.

DRYER ROPER RED4516FW0 725694001 found unit with an open thermal fuse. Dryer vent was crushed inside the wall. Checked heater to ground. Unit testing good. Left unit unplugged and advised customer to repair venting

Near Arrowbend Dr, Williamson, NY 14589
David L.

David L.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 Ice maker is getting 120VAC but will not cycle. Replaced ice maker. Unit cycleAnd filled

Near View Pointe Dr, Macedon, NY 14502
David L.

David L.

REFRIGERATOR MAYTAG MFF2258DEM Replaced torn FF gaskets

Near Tall Tree Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEW01 Replaced UI due to freezing temps in the FF section. Instructed customer to keep items away from damper. Customer to monitor

Near Marquart Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found ice cube stuck in the bin preventing cu es ice from dispensing. Removed ice and tested dispenser.

Near Bay Rd, Webster, NY 14580
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5219DE1 Replaced magnetron due to unit it not heating. Unit tested good after install. Part covered under 69 month part warranty; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

Near Madison Terrace, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIDW01 Replaced diffuser for loud diffuser and not closing all the way.

Near Holiday Harbour, Canandaigua, NY 14424
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDFE104HBL0 Customer complained of dishes not drying. Recommended using rinse agent. Turning hot water on at sink. Using all the heat options on the Ui. The dishwasher tests good.

Near E Lake Rd, Honeoye, NY 14471
Evan E.

Evan E.

OVEN GE PSB1001NSS01 Customer stating that fuse has blown after replacement. Upon inspection discovered thermal event occurred on filter board where fuse is located. Quoted custom tee to replace board. Customer does not want to proceed due to cost of part.

Near Imperial Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER FRIGIDAIRE FAFS4272LW0 Replacing cup dispenser due to original cup dispenser not draining soap from dispenser correctly. Replaced cup. Unit tested good

Near East Ave, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 Replaced control and user interface. Unit testing good.

Near Archer Rd, Clifton Springs, NY 14432
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8959SFZ4 Top rack was falling out. Replaced tracks. Repair successful. S Code: S22916

Near Monarch Dr, Farmington, NY 14425
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NGD4655EW Customer concerned about unit not drying clothes. Failed vent test. Suggested customer to clean/replace vent. Unit testing good.

Near E Main St, Victor, NY 14564
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 Customer states the unit is taking too long to dry. Unit failed vent test. Exhaust vent is approximately 50 feet long. Suggested to have vent cleaned or shortened. Unit testing good.

Near Westcombe Park, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB4949SDM3 Customer states unit randomly shuts off during cycles and has to reset the unit on multiple occasions. Replaced control. Repair successful.

Near W Henrietta Rd, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Found clip on mullion is broken. Ordering mullion. Leveled legs for better door closing. ; ordrng 1 WP12722803AP (rail-mulln)

Near Currier Ln, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 The top of freezer is iced up again. Ordering door and gasket. Ordering fan just in case. ; ordrng 1 W10910835 (dor-fip) and 1 W10910835 (dor-fip) and 1 WPW10128551 (evaporator fan motor)

Near Cedar Cove Trail, Gates, NY 14606
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE254ESS2 "Customer stating that upper rack is falling. Upon inspection discovered that adjuster on left side had broken causing rack to fall. Replaced adjuster. Reinstalled rack. Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 WPW10546503 (ADJUSTER) from stock"

Near Old Country Ln, Fairport, NY 14450
Steve M.

Steve M.

OVEN KITCHENAID KOSC504ESS01 "Replaced fuse by the control. The ui now has power. Found the unit is not heating. Now. Ordering blower, control and fuse. ; ordrng 1 W10803993 (cntrl-elec) and 1 W11034459 (thrmst-fix)"

Near Windham Hill, Mendon, NY 14506
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM404EWH3 Customer stating that items are not coming clean inside machine. Checked for error codes upon arrival. Unit was displaying code f9e4 for lower spray arm not moving. Inspected spray arm and discovered spray had come detached from sump partially causing spray arm not to spin. Reattached spray arm and ran diagnostic cycle with clear plastic door on front of unit to watch operation. Lower spray arm is moving as it should. Unit tested good

Near Buchanan Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB880BW0 Replacing suspension and impeller cap due to unit displaying UL code during cycle. Replaced suspension and cap. Ran test cycle. Unit tested good

Near Bay Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Replacing cycling thermostat due to customer experiencing long dry times. Replaced thermostat. Ran test cycle. Unit tested good

Near Spinley Ct, Rochester, NY 14626
Evan E.

Evan E.

DRYER MAYTAG MEDC215EW1 Replacing start button due to unit not starting cycle. Replaced start switch but unit still would not start cycle. Discovered loose connection at motor was also causing issue. Resisted connector. Ran test cycle. Unit tested good

Near Conkey Ave, Rochester, NY 14621
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFE505W0HS1 "The oven does not turn on. Discovered L2 wire from the terminal block to the unit is burnt, and not attached to the terminal block. Harness and block should be replaced. Left unit unplugged and advised customer to keep unit unplugged for safety concerns. ; ordrng 1 W11134842 (MAIN HARNESS) and 1 WPW10245259 (BLOCK)"

Near Genesee Park Blvd, Rochester, NY 14619
Evan E.

Evan E.

DRYER MAYTAG MEDB835DW3 Customer stating they are experiencing long dry times and have had vent first cleaned and then replaced. Unit is still taking 3+ hours to dry one load. Tested all fuses and discovered that high limit thermostat had tested open. Ordering thermal cut off kit ; ordrng 1 280148 (THERMAL CUT OFF )

Near Stone Island Ln, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WTW4816FW0 "Replaced actuator due to shifter fault. Tested and calibrated. Unit testing good; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10913953 (ACTUATOR) from stock"

Near Janes Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MBF2258XEQ1 Unit has a large ball of ice on the inlet of the evaporator and is only cooling intermittently. Called Techline. Unit either has a floating restriction or an inefficient compressor. Customer was not interested in a sealed system repair

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS965CIAM00 RC temps in the mid 20s replaced fresh food thermistor. Verified damper operation and instructed the customer to keep items away from damper and back wall. Customer toMonitor

Near Nestwood Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE104ESS2 "Customer states unit won’t does not wash or dry well, unit does not fill with the normal amount of water, and occasionally won’t start. Unit started and ran fine upon arrival. 7-1 error code stored. Heater worked fine in diagnostics, along with drain pump. Contacted tech line. Agent suggests replacing wash motor to address the intermittent running and the 7-1 code.SR: 7725516498; ordrng 1 WPW10605057 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Cedargrove Dr, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced evaporator cover and thermistors with fan due to frosting in the RC evaporator housing. Defrosted coil. Changed unit to an 8 hour defrost.1

Near Scribner Rd, Penfield, NY 14526
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHB2844LFE Checked unit for insufficient cooling verified evaporator fan. Customer had cyclePower and cooling has returned since. If the error comes back and the fan in still running I recommend replacing the temperature sensor in the evaporator 240597203

Near Wood Acre Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ Found a pice of icenstuck between the bail arm and the mold causing the ice bin to sense as full. Removed ice and ran a harvest test in diagnostics. Unit harvested and filled. Customer did not have an email address

Near Milton St, Rochester, NY 14619
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 The ice maker is o key filling half way. Ran ice maker fill test twice to fill mold. Water pressure from dispenser is ok ordering dual valve; ordrng 1 WPW10341329 (water valve assy)

Near Chigwell Ln S, Webster, NY 14580
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH73521CS6 Replaced door switches for open close door error. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Edmar Ct, Henrietta, NY 14467
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced top rack adjusters with kit for falling rack. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Country Club Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found the bail arm to the ice maker was in the off position. Turned ice maker on and cycled. The ice maker tested good.

Near Beresford Rd, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The customer had sealed system work done a month ago or so and the unit is showing signs of low charge. Found no leaked in co press or compartment. Ordering both evaporators. The freezer light is shorted. Ordering module; rqstng P&A on 1 W11116006 (evaporator) and 1 W11205083 (MODULE ) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)

Near W Henrietta Rd, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found led driver light in fresh food section was not sending power to rest of the lights. Replaced light and the u it has light now. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT

Near Crossing Creek Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2258VEW6 Ordering fresh food door gaskets for ripped gaskets. ; rqstng P&A on 1 W10830189 (gasket-fip RIGHT) and 1 W10830287 (GASKET LEFT)

Near Nettlecreek Rd, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW2 Tested washer and it turned on and functioned as expected. No error codes. Tested in auto diagnostics. Tested good. Calibrated washer.

Near NY-31, Palmyra, NY 14522
Steve M.

Steve M.

OVEN WHIRLPOOL WFE505W0HW0 Found Ff element with open element. Replaced element and the burner tested good. Added metal tape to bake element for squeaking.

Near Larue Rd, Clifton Springs, NY 14432
Dave F.

Dave F.

HOOD VENT JENN AIR JXW8536DS0 Replaced UI due to unit turning it self on . Installed cover that was not installed . Tested unit . Tested good.

Near Oak Ridge Dr, Victor, NY 14564
Steve M.

Steve M.

DISHWASHER KITCHENAID KDPE234GPS0 Found a knife had stuck to and melted around the element. Removed knife and cleaned the element. The customer is concerned with residual smell. Quoted customer for replacement of element. 304.53 including today’s service fee; rqstng P&A on 1 W10703867 (heater)

Near Peabody Cir, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML55011HS2 Mounting brackets inside the microwave were snapped off . Replaced mounts inside unit . Tested unit tested good . Left other parts with customer .

Near Castle St, Geneva, NY 14456
Evan E.

Evan E.

WASHER MAYTAG MVWB855DW0 Replacing clutch motor and control due to displaying f7e9 error code for locked rotor. Replaced all parts. Ran calibration cycle. Ran diagnostic cycle. Unit tested good

Near Old Landmark Dr, Rochester, NY 14618
Steve M.

Steve M.

WASHER WHIRLPOOL WFW85HEFC1 Replaced bellow for torn seal The washer tested good.

Near Grange Hall Rd, Phelps, NY 14532
Evan E.

Evan E.

MICROWAVE MAYTAG MMV4206FZ2 Customer stating unit will not start latch not acknowledging when door is shut. Issue is with interlock. Replaced interlock. Ran test cycle. Unit tested good

Near Knightbridge Cir, Penfield, NY 14526
Evan E.

Evan E.

WASHER KITCHENAID KHWS01PMT3 Customer stating that unit is leaking water into tub when unit is not on. Customer has cleared drain pump filter and unit is still having issue. Solenoid on cold side is not shutting properly allowing water into tub. Replaced water valve and ran diagnostic cycle. Valve is now actuating as it should. Unit tested good

Near Dovehill Cir, Penfield, NY 14526
Evan E.

Evan E.

DRYER MAYTAG MGDC215EW "Customer stated that unit is producing noise while in spin. Upon inspection discovered that rollers were sticking causing issue. Used dryer repair kit to replace rollers, pulley and belt. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

Near Rasmussen St, Williamson, NY 14589
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4855HW Agitator fell off. Replaced agitator and added Locthread to better secure the bolt. Repair successful.

Near Hoover Rd, Rochester, NY 14617
Shaiman C.

Shaiman C.

DRYER GE GHDP490EF1WW Drum would not spin. Disassembled machine then discovered the belt was broken. Bearing should be replaced to address the squeaking issue. Customer did not want to replace the bearing however a new belt was installed. Unit testing good.

Near Montaine Park, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Unit would not turn on. Power indicator light in the control board was not illuminated. Replaced control then calibrated. Unit testing good.

Near Christy Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER AMANA NED4655EW1 Customer concerned about a loud noise and drum not moving. Found an item on in the blower wheel housing that was preventing the blower wheel from moving. Removed item. Unit testing good.

Near Brandywine Ln, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DW0 "F6E3 error code. Unit would not start. Replaced console. Unit testing good; however, new console was cracked. Reordering new console. Left the cracked UI installed to keep machine in working order for the meantime. ; ordrng 1 W10861501 (CONSOLE)"

Near St Paul Blvd, Rochester, NY 14617
Evan E.

Evan E.

RANGE WHIRLPOOL MGR6600FZ1 Customer stated that burner was still having issue lighting after burner head was replaced. Tested burner. Unit will not light consistently. Replaced Burner head and tested multiple times. Could not get unit to fail once installing new burner head. Unit tested good

Near Cherry Blossom Ln, Webster, NY 14580
Evan E.

Evan E.

COOKTOP KITCHENAID KICU500XBL01 Replacing control and UI according to service pointer W10645073C. For burners not operating consistently. Replaced control. Replaced UI. Tested burners. Unit tested good

Near Rothwood Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Replaced suspension. Grinding noise was coming from contact being made between the pulley and shield. Replacing damaged shield. ; ordrng 1 WPW10427633 (SHIELD)

Near Sand Hill Rd, Caledonia, NY 14423
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE104ESS2 "Customer states unit won’t does not wash or dry well, unit does not fill with the normal amount of water, and occasionally won’t start. Unit started and ran fine upon arrival. 7-1 error code stored. Heater worked fine in diagnostics, along with drain pump. Contacted tech line. Agent suggests replacing wash motor to address the intermittent running and the 7-1 code.SR: 7725516498; ordrng 1 WPW10605057 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Cedargrove Dr, Irondequoit, NY 14617
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer wanted unit inspected. Discovered that unit is missing latch and sound proof foam. Ordering latch and sounds proof foam; ordrng 1 W11124383 (SOUND DAMPER ) and 1 WPW10544004 (STRIKE )

Near 5 Mile Line Road, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS4 Customer stated unit was not cleaning dishes. Upon inspection discovered that lower spray arm would not move and spray arms were clogged. Cleaned spray arms. Did not have correct motor on day of initial visit. Ordering correct wash motor ; ordrng 1 W11084657 (SUMP & MOTOR )

Near Deer Haven Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWB725BW0 Log valve is overflowing. Ordering log valve; rqstng P&A on 1 W10853723 (valve)

Near Thomasville Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL GC5THEXNS00 Ice door has broken at the tab. Ordering ice door kit. ; ordrng 1 8201756 (ice dor kt)

Near Everwild Ln, Rochester, NY 14616
David L.

David L.

WASHER KENMORE 110.8877628 Motor has burned out from a stuck pump ordering pump and motor; ordrng 1 WP3363892 (pump-water) and 1 WP661600 (drive motor)

Near Goodman St N, Rochester, NY 14607
Steve M.

Steve M.

DISHWASHER GE GDT655SSJ0SS The control is not reading door closed or open and hanging. Ordering door lock. ; ordrng 1 WD21X10490 (latch tub)

Near Jersey St, Caledonia, NY 14423
Steve M.

Steve M.

OVEN-MW COMBO KITCHENAID KOCE500EBL08 Found the meat probe had a crack in harness. Ordering meat probe for mail out only. ; ordrng 1 WP9755542 (probe-meat MAIL OUT ONLY)

Near Boulder Creek Dr, Rush, NY 14543
Steve M.

Steve M.

WASHER WHIRLPOOL WTW7600XW1 Tested washer and it wS grinding when spin stops and in agitation. Replaced bearing again. Same result. The noise is coming from the motor and stator. The motor WPW10419333 is 204.84 and the rotor 280146 is 210.05. Customers son was home. He is going to relay message; used 1 W10435302 (BEARING) from stock

Near Dessie Heights, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W8RXEGMWQ01 Unit is not defrosting . Found that the defrost thermostat is not working . . Bypass thermostat heater and control are working . Ordering new harness W10183127 .defrosted unit ; ordrng 1 W10183127 (harns-wire)

Near NY-5, Caledonia, NY 14423
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS22ECMS00 Found that the damper was a little loud order damper WPW10594329. Icemaker is what is making the noise it is not pushing the ice like it should and is grinding W10884390; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10594329 (control)

Near Orchard Park Blvd, Irondequoit, NY 14609
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW6620HW0 Installed anti-vibration pads.

Near Callahan Ct, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR MAYTAG WRF736SDAM14 Icemaker not cycling . Tested unit in diagnostics. Would not cycle as it should . The ice maker did feel hot . May have been stuck . Was able to ice maker to move in motor test but still is not working as expected. Ordering new ice maker W11294907; schdld next appmnt for 8/29 THU !

Near N Rd, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 "Replaced suspension, gearcase, and cam. Repair successful."

Near Cavendish Pl, Rochester, NY 14625
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer concerned about poor wash quality. Filled unit with water and inlet water was lukewarm. Ran water at the sink, which then brought the inlet water temperature to between 95-115. Informed customer that water should be 120 degrees for the machine to work properly. Unit testing good. Sr: 7725675612"

Near Claret Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER FRIGIDAIRE FAFS4272LW0 Customer stating that unit will not dispense soap consistently thru dispenser. Upon inspection could see what customer was referring to unit would dispense soap for first 3 test cycles tech ran but then would stop dispensing soap. Suspecting issue is with detergent cup. Ordering detergent cup ; ordrng 1 137143800 (CUP DISPENSER )

Near East Ave, Rochester, NY 14610
David L.

David L.

DRYER KENMORE 110.975726 Unit is leaking gas for. The burner assembly. Quoted for burner and hose. 545.60. U it is 15 years old customer is going to replace.

Near Haskins Ln S, Hilton, NY 14468
David L.

David L.

DISHWASHER KITCHENAID KDPE234GPS0 Cycled power to control due to controls not responding. Unit tested good afterwards. Customer to monitor

Near Lucinda Ln, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 Replaced damper and thermistor due to freezing temps in the fresh section. Customer to monitor

Near Ridge Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Installed strike. Latch will not respond when in manual diagnostics. Control also should be replaced. Declined further repair.

Near Monroe Ave, Rochester, NY 14607
Steve M.

Steve M.

WASHER WHIRLPOOL MVWX655DW1 Customer complaining of not enough water and clothes not coming clean. Tested washer. No error codes. Tested in auto diagnostics and it passed all tests. Put some bath towels in washer and tested. The water filled to the top of clothes. The washer is testing good. The drain line is good. The voltage is good. The customer is using he soap.

Near Morey Ave, Dansville, NY 14437
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5219DE1 "Unit is not heating due to a failing magnetron. Ordering magnetron. Part has a 60 month warranty ; ordrng 1 W10818686 (magnetron), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

Near Madison Terrace, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door for persistent water line freezing. The refrigerator tests good.

Near High Vista Trail, Webster, NY 14580
Dave F.

Dave F.

OVEN WHIRLPOOL WFG550S0HZ0 Right hand door hinge rivet had failed where the spring was . Replaced right hand hinge . Tested unit . Tested good . Left other parts with customer.

Near Laura Ln, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIHB00 Replaced right hand door . For hinge area failed on door . Door is sealing . Unit tested good .

Near Candlewood Dr, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SSZ4 Customer stated that upper rack is falling. Upon inspection discovered that weld on right side rail had snapped causing rack to fall. Tech is attempting to replace rails on each side but it unable to uninstall unit to access screws to mount rail. Customer will Need to uninstall unit before tech can service rails. Rescheduling for 8/24 between 9-12 ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Clevenger Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Fresh food evap has been frosting up . Customer had defrosted Unit .called techline SR 7725674433 to document what steps I took . Checked thermistors in diagnostics tested 1,2 and 39 all tested good . Evap fan is working . Changed defrost mode to basic from adaptive. Sealed the cabinet. Ran test 4 and passed l three way valve is working as expected . Foil taped and zip tied defrost thermistor in the correct location according to service pointer W11092686D . Techline said If problem persists order W11033168 evap fan ."

Near Lynx Ct, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced water filter housing and water valve . Unit is no longer leaking . Replaced the pantry cover due to crack in it . Took pictures . Unit is brand new and still have the packaging on it . No reason to have a crack . Replaced cover .unit tested good .

Near Wayside Cir, Pittsford, NY 14534
Steve M.

Steve M.

RANGE AMANA AGR6603SFS1 "Found broiler not always lighting. Ordering dsi board, harness and igniter. The front left burner is still delayed ignition. Ordering caps; ordrng 1 W11162730 (DSI) and 1 WPW10183375 (cap-burner) and 1 WPW10701462 (harns-wire)"

Near Middle Rd, Rush, NY 14543
Dave F.

Dave F.

FREEZER WHIRLPOOL ART318FFDB03 Checked temperatures. Temperatures were within range . Checked gaskets they are sealing . Unit tested good . Adjusted the temperatures up on refrigerator. Customer will monitor.

Near Woodbridge Ln, Webster, NY 14580
Dave F.

Dave F.

RANGE JENN AIR JGD8130ADB21 Replaced spark module and right hand receptacle for cartridge. Found that the wires on the fan relay were reversed. Blue and white . Verified correct location on wire diagram . Cleaned burners and ignitor areas . Tested unit . Tested good .

Near Mendonshire Heights, Honeoye Falls, NY 14472
Evan E.

Evan E.

WASHER FRIGIDAIRE FWSB5700DSO Customer stated that unit would not spin. Removed front panel of unit and discovered that belt had broken. Replaced belt and ran test cycle. Unit now spinning and draining as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 134511600 BELT

Near Benton St, Rochester, NY 14620
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADB1 "Customer stated that unit was leaking and door kept falling down. Ran test cycle and checked for error codes. Unit was displaying code f9e1 for long drain. Ran test cycle. Discovered that unit is leaking from diverter. Quoted customer to replace sump and motor. Customer does not wasn’t to proceed at this time due to cost of repair. Collecting service call fee ; dspstn on spec-tagged invntry: 1 WP8268961 PAD 1 WP8268990 BUSHING , and 1 WPW10337934 DOOR SPRING"

Near Camborne Cir, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HWH0 Customer stating that unit will not drain water at end of cycle. Checked for error codes. Unit was displaying f9e1 error code for long drain. Unit was still full of water upon arrival. Vacuumed out water from unit. Removed pump to inspect. Ran drain cycle with pump detached from motor. Impeller on drain pump will not spin. Replaced pump and ran test cycle. Pump is now working as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Wildflower Dr, Walworth, NY 14568
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM354ESS1 Replaced bottom rack wheels for wheels broken. The rack tested good.

Near Rodney Ln, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED2KHAXVS01 Replaced dispenser motor for open motor. The dispenser tested good.

Near Hillary Ln, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR GE PYE23PSDCSS Replaced fresh food section evaporator fan motor for getting power and not running. The refrigerator tested good.

Near Highledge Dr, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WFW5620HW0 Checked unit for errors no errors in diagnostics. Checked functions. Unit testing good

Near W Ridge Rd, Rochester, NY 14626
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that items are coming out undercooked. Ran test bake cycle to 350 with thermocoupler inside oven. Let unit cycle flame on and off and recorded temperature readings during cycle. Unit needs to be calibrated up 10 degrees. Calibrated unit ran test bake cycle to 350 again. Unit now maintaining correct temperature. Unit tested good

Near Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW8200FC0 Customer concerned about an F9E1 error code. Drain pump was not working for the test verification cycle. Replaced drain pump. Unit testing good.

Near Amsterdam Rd, Rochester, NY 14610
David L.

David L.

WASHER MAYTAG MVWX655DW1 Checked unit for errors. No error codes. Tested valves spin against and drain. Unit testing good

Near W Ridge Rd, Rochester, NY 14626
David L.

David L.

FREEZER WHIRLPOOL WZF34X20DW01 Replaced control due to intermittent operation. Customer to monitor

Near Newport Dr, Holley, NY 14470
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced open RC les light that. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT

Near Brookedge Dr, Hamlin, NY 14464
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5520SQ0 Unit would tumble but not heat. 240 V present. High limit thermostat had no continuity. Installed thermal cut off kit. Unit testing good.; used 1 279816 (CUTOFF-THERMAL) from stock

Near Fairhill Dr, Rochester, NY 14618
Dave F.

Dave F.

DRYER MAYTAG MEDX655DW1 Vent on the back of the unit where the heat comes in is discolored which is room normal operation. Check vent with vent tester . Unit tested good . Tested temperatures on high heat temperatures were within range . Unit is working as expected. Customer instruct. Gave tips on proper settings .

Near Maxwell Ave, Geneva, NY 14456
Evan E.

Evan E.

OVEN WHIRLPOOL WFG320M0BS3 Replacing control due to control failing to send power to ignitor. Replaced control. Ran test bake cycle to 350. Unit tested good

Near S Goodman St, Rochester, NY 14607
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7300DW0 Customer stated that unit would not drain. Checked for Error codes. Unit displaying code f9e1 for long drain. Ran diagnostic cycle. Unit was draining but could hear chattering coming from pump. Removed pump and discovered framing nails inside pump. Removed nails and reinstalled and tested pump. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near Westminster Rd, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH5 Replacing wash motor due to unit showing error code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR and 1 WPW10605057 PUMP

Near Plank Rd, Ontario, NY 14519
Evan E.

Evan E.

WASHER MAYTAG MVWX655DW1 Customer stated they had large load and machine and unit stopped mid spin. Stated that they had run cycles since then and unit completed cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle. Ran unit in manual test mode on high spin. Unit is functioning as it should. Calibrated unit. Could not replicate issue. Suspecting load was too large when issue occurred. Spoke with customer about proper loading. Unit tested good

Near Cardogan Square, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW "Replaced gear case. Once gear case was installed, the unit would not shift. Replaced actuator. Unit testing good. ; used 1 W10913953 (ACTUATOR) from stock"

Near Masseth St, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced ice maker for getting power but not cycling. The ice maker tested good.

Near Columbia Ave, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KFXS25RYMS5 Replaced defrost drain for water collecting in bottom of freezer and leaking. The refrigerator tests good ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Schum Ln, Rochester, NY 14609
Evan E.

Evan E.

WASHER MAYTAG MVWB880BW0 Customer stated that unit was producing UL error code during wash cycle. Upon inspection ran diagnostic cycle. Unit completed cycle as it should. Ran unit on stain &spin to listen for bearing noise. Unit is quiet throughout cycle. Suspecting that issue is with suspension unit becomes out of balance under load. Ordering suspension ; ordrng 1 W10440786 (SUSPENSION) and 1 WPW10352675 (IMPELLER CAP)

Near Bay Rd, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WFW75HEFW0 Power surge recently happened in the area. Checked power coming to unit and made sure that the plug was properly connected . Tested good . Found that the control was not powering on .replaced control and tested in diagnostics. Unit tested good .

Near S Main St, Manchester, NY 14504
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8540BW0 Washer giving OL code Over load . Found the rotor screw on the bottom was loose . Tightened screw . Tested unit in diagnostics. Unit still gave OL . The bearing is going bad can hear it starting . Quoted customer for bearing . Customer will seek a new unit .

Near Falling Brook Rd, Fairport, NY 14450
Evan E.

Evan E.

COOKTOP KITCHENAID KFGU706VSS01 Customer stated that unit was producing buzzing noise while cooktop is on. Ran all burners on Cooktop for 1/2 hour. Initially could hear buzzing coming from back right corner between front and rear burner. This is where transformer is located. Noise is intermittent . Noise seemed to go away once burners were on for extended period of time. Tech is suggesting replacement of transformer due to location of noise and location of transformer. Ordering transformer ; ordrng 1 WP8286690 (TRANSFORMER )

Near Cardogan Square, Rochester, NY 14625
Steve M.

Steve M.

WASHER GE WPRE6150K2WT Called for authorization. Approved 522445102234Found the drain pump is cracked causing unit to leak. Ordering drain pump. ; ordrng 1 WH23X10030 (pump)

Near Mt Hope Ave, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Found wires to compressor not plugged in. Plugged in the compressor and it started to cool.

Near Dewey Ave, Rochester, NY 14613
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Cleared pressure dome port. Calibrated and tested washer. Tested good.

Near Sannita Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF760SADB2 Unit fills with water but does not drain. Wheels are also falling off. Motor and all four wheel assemblies should be replaced. ; rqstng P&A on 4 W10195416V (WHEEL ASSEMBLY )s

Near Limerick Ln, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE GLHS65EHB0 Replaced cracked water valve for leaking. The valve tested good.

Near Joylene Dr, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDPE234GPS0 Replaced rust damaged inner panel

Near Lucinda Ln, Rochester, NY 14626
David L.

David L.

DISHWASHER KITCHENAID KDTE204ESS4 Replaced control and sump due to unit not washing. Unit tested good

Near Perinton St, Rochester, NY 14615
David L.

David L.

DISHWASHER KITCHENAID KDTE104ESS1 Replaced leaking rinse aid dispenser. Unit tested good

Near Sherborne Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found rust/discoloration on both door. Ordering door; ordrng 1 LW10803941 (dor-fip SS) and 1 LW10803965 (dor-fip SS)

Near Elton St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHB2866PF0 Unit has not made ice since ice bucket was last removed. Ran ice maker tests in diagnostics. Ice maker bail arm and mold testing good. Thermistor sensing 3 degrees. Freezer at 2. Reset ice maker and check all other loads. FilledIce maker mold. Having customer monitor. Suspecting that the bail arm was jammed. If problem persists return with ice maker Verified that ice maker evaporator was not frosted.

Near Ridge Rd, Williamson, NY 14589
Steve M.

Steve M.

DRYER MAYTAG NED4655EW1 Replaced motor for open windings. The dryer tested good. ; ordrng 2 W11298298 (COVER MAIL OUT ONLY)s

Near Monroe Ave, Rochester, NY 14607
David L.

David L.

REFRIGERATOR WHIRLPOOL KBSD606ESS01 Replaced control with kit and ice maker due to slow ice. Customer to monitor

Near Lake Rd, Williamson, NY 14589
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found damper is grinding. Ordering damper. ; rqstng P&A on 1 WPW10594330 (control)

Near Montclair Dr, Rochester, NY 14617
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW Replaced control. Repair successful.

Near Dewey Ave, Greece, NY 14616
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDX655DW1 Customer states unit only works on timed dry. Contacted the manufacturer considering this is the second event of this issue within the past year. Tested for power going to timer during sensor dry and also tested power and amperage on temp selector. No issues present. Requested customer to leave unit in it’s failed state in the event there is a reoccurrence if the issue; customer states that is not possible. Unit testing good. Sr 7725664028; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL

Near Rand St, Rochester, NY 14615
Dave F.

Dave F.

WASHER KENMORE 110.470866 "F34 ,F20 , F22 , error codes . One is a door switch . That was fixed. One is not listed on the techsheet and the other is a water valve issue / pressure issue . Followed techsheet tests for F20 checked flow meter tested good . Unit goes through diagnostics and fills to the proper amount so pressure switch is working . Unit needs new water valve .. replaced valve tested unit in diagnostics. Tested good ."

Near Split Rock Rd, Pittsford, NY 14534
David L.

David L.

COOKTOP JENN AIR CVGX2423W Fan switch did not come with hex but for install ordering hex nut and knob; ordrng 1 WP422617 (nut) and 1 Y706097 (knob- fan)

Near Della Run, East Rochester, NY 14445
Dave F.

Dave F.

WASHER MAYTAG MTW6500TQ0 F51 RPS sensor fail. Same issue as before .called techline SR 7725667407 found that the basket is not falling back to place due to rust on the drive shaft . Took basket off cleaned drive shaft . With sand paper . Greased the drive shaft with grease that comes with a bearing kit . Tested unit in diagnostics tested good . Basket is now floating as it should . If problem persists order W10435302Would need bearing .

Near Churchview Ln, Pittsford, NY 14534
David L.

David L.

DISHWASHER WHIRLPOOL WDT780SAEM Unit had an open float switch code and excess suds. Instructed customer on how to clear suds. Recommending switching detergent brands; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Hillsboro Cove Cir, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 "Customer concerned about long dry times. Vent tested good. Average temps were 135, 130, and 125 on high medium and low. Replacing cycling thermostat. ; ordrng 1 WP3387134 (THERMOSTAT)"

Near Spinley Ct, Rochester, NY 14626
Dave F.

Dave F.

COOKTOP GE JP930S0C1SS Cooktop has a thermal crack . Looked up part on GE and they do not have the cooktop even listed . Checked sears parts diagram . Found the correct part number that's discontinued . Checked our distributors and found that the part is discontinued WB64T10031 black cooktop . Called two ten gave diagnosis . They sent me to a depart to see if they had the part . They looked up the part and couldn't find any . They are going to submit to parts research team . If the cooktop can be repaired the cooktop is not fasten down and will come right up from the top .

Near Newstone Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 "Unit will not unlock. Attempted to replace the latch. Unit recognizes the lid is locked but will not unlock in manual diagnostics. Board should be replaced. ; ordrng 1 W11116590 (CONTROL), used 1 W11307244 (LATCH) from stock"

Near Jay St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIHB00 The refrigerator is acting erratic with Ff light going out while freezer lights working and erratic cooling. To war to freezing in Ff The ui was also acting strangely. Ordering Ui and main control. ; rqstng P&A on 1 W11035841 (cntrl-elec) and 1 W11239666 (USER INTERFACE )

Near Shire Oaks Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 Replaced hinges and strike. Door still won’t stay closed. New inner door did not come with a catch as it should. Ordering correct part. ; ordrng 1 W11126813 (INNER DOOR)

Near Lake Ave, Rochester, NY 14613
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit is frosting in the fresh food section ordering cover and thermistor; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 WP505587 (sealer) and 1 WP542638 (grease)

Near Scribner Rd, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER MAYTAG MDB7759SAS0 F10E1 dispenser error code . Found the dispenser door was not latching . Dispenser may be malfunctioning. Was able to free up the latch that locks the dispenser door . Ran unit in auto diagnostics. Dispenser opens but latch won't go back needs new W11032769 dispenser and control W10589069 . Quoted customer for job with control . Customer will seek a new unit .

Near W Hickory St, East Rochester, NY 14445
Dave F.

Dave F.

WASHER WHIRLPOOL WFW95HEDW0 Washer leaking from the front . Found that the bellow had unseated itself and was leaking a little bit . Reseated bellow and gave tips on how to keep it cleans . Tested unit in diagnostics. Unit had no error codes . Tested good and no leaks . If problem persists order W11106747 bellow .

Near Pittsford Manor Ln, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 7725631827 dye drier that was used previously did not contain any dye to indicate a leak. Replaced drier with a service dye drier. Customer to monitoring

Near Mariner Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR AMANA ABB2222FEQ Re attached handle and cleaned condenser coils

Near Bay Rd, Webster, NY 14580
David L.

David L.

FREEZER WHIRLPOOL WRF555SDFZ08 Freezer door is warped at the bottom ordering freezer door

Near Parsons Acres, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced broken door that was not closing

Near Eglantine Rd, Rochester, NY 14616
David L.

David L.

WASHER MAYTAG MVWB765FW0 Unit had filled to the top of the tub ran diagnostics to check valves. Unit finished auto test okay. Replaced control and filled unit normally to test. Unit stopped filling normally

Near Old English Dr, Rochester, NY 14616
David L.

David L.

DRYER MAYTAG MGD5630HW0 Replaced out of range thermistor causing unit to shut off on an error. Ran unit and watched it cycle. Unit tested good

Near Arborway Ln, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Replaced ice door, separator. Ice fan and tray due to ice clumping. Customer to monitor"

Near Maple Center Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8040DW2 F5E3 error code. Lid lock would not function as it should in manual diagnostics. Replaced latch. Unit testing good.; used 1 W10810403 (LID LOCK ASSY) from stock

Near Fillmore St, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 "Customer concerned about a knocking noise when the unit is in the spin cycle. No error codes, unit appears to be leveled. Tested spin in manual diagnostics with no issues. Suggested customer to separate clothes when doing laundry. Unit testing good."

Near Paul Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBB01 Found the warning label for electric power cord was making noise from airflow behind the refrigerator. Removed the paper and the refrigerator sounds good.

Near Morey Ave, Dansville, NY 14437
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 Found defrost drain was plugged causing leak. Cleared with Steamer and removed ice

Near Ranney Dr, Fairport, NY 14450

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