We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Rochester, NY 14612
Andres
Job Details: 04/20/2023
Replaced both door switches in fresh food. Tested them. Unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victor, NY 14564
Jeremy
Job Details: 04/20/2023
"Gearcase is leaking oil causing binding excessive noise and poor wash performance. Replaced gearcase and slider. Ran factory calibration cycle. Ran diagnostic cycle, unit tested good.; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE , used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Walworth, NY 14568
Jeremy
Job Details: 04/20/2023
Unit will not power on. Able to get into diagnostic and found stuck key error code. Unable to perform any other diagnostic tests due to UI not responding. Ordering console.; ordrng 1 W11135391 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model DU948PWPQ0
Near Fairport, NY 14450
Jeremy
Job Details: 04/20/2023
Job dispatched by mistake.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Geneseo, NY 14454
Dave F
Job Details: 04/20/2023
F5E1 door not closed. Found wire to door switch broken. Fixed wire. Adjuster is broken ordering adjuster . ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR and 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rochester, NY 14613
Andres
Job Details: 04/20/2023
Customer stated unit was shredding the tub ring again. I diagnosed unit found unit was bouncing because it is on a wooden pallet. I replaced the tub ring and informed customer unit needs to come off palet.; schdld next appmnt for 4/25 TUE !
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ2
Near Webster, NY 14580
James
Job Details: 04/20/2023
"Unit intermittent to acknowledge door is closed. Replaced interlocks and tested. Unit functions properly. ; used 1 W11244490 (Interlock), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9470WL1
Near Webster, NY 14580
James
Job Details: 04/20/2023
Unit not heating. 120v to heater. 242v at outlet. Cord prongs are bent and not making contact properly with outlet. Replaced power cord and verified operation. ; used 1 Cord from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rochester, NY 14613
James
Job Details: 04/20/2023
"Ff section too warm. Mullion broken off. Evaporator fan not running. Moved fan blade and fan started. Need mullion and fan motor. ; ordrng 1 WPW10464673 (Motor) and 1 WPW10624450 (Mullion), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Rochester, NY 14616
James
Job Details: 04/20/2023
Unit loud. Fan shroud is warped and fan blade is getting damaged from contacting it. Need condenser fan and shroud. ; ordrng 1 W11438498 (Bracket) and 1 W11127829 (Motor) and 1 W11193484 (Blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW04
Near Greece, NY 14616
James
Job Details: 04/20/2023
Replaced control and unit began cooling. ; dspstn on spec-tagged invntry: 1 W11496873 CONTROL- BOX
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Rochester, NY 14616
James
Job Details: 04/20/2023
Rf element turns on and doesn't cycle off. Need infinite switch. ; ordrng 1 WPW10434452 (Infinite switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Camillus, NY 13031
Chuck
Job Details: 04/20/2023
"Customer stated that unit has a noise. Error code F0E2. After inspection of unit i found that the gearcase is leaking oil and motor was extremely hot to the touch. Replaced motor, gearcase, cam and capacitor. Calibrated unit. Ran a diagnostic cycle and the displayed a F7E1. Replaced actuator. Calibrated unit. Ran a diagnostic cycle in which the unit operated as intended. Unit tested good ; used 1 WPW10006355 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dansville, NY 14437
Dave F
Job Details: 04/20/2023
Unit not washing correctly or spinning out right . Leveled unit and calibrated unit . Went over best wash cycles and emailed cycle guide . If problem persists order W10780045. ; dspstn on spec-tagged invntry: 1 W10919003 PUMP- WATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Canandaigua, NY 14424
Jeremy
Job Details: 04/19/2023
"Called techline for repeat problem. Ohmed out thermistor from control board, checked good. Advised by techline to replace user interface. SR 7736220349. Ordering control, UI and heater.; ordrng 1 W11650660 (Heater) and 1 W11566851 (Control) and 1 W11518204 (UI)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Farmington, NY 14425
Jeremy
Job Details: 04/19/2023
Customer concerned unit will not run a cycle. Found no stored error codes. Diagnostic cycle ran without issue. Found that drain hose was too far down drain pipe creating potential for siphoning. Covered fabric softener usage with customer. Unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Penfield, NY 14526
James
Job Details: 04/19/2023
unit in garage. Light and control off. Door switch disconnected. Corrected switch and verified operation.
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Macedon, NY 14502
Jeremy
Job Details: 04/19/2023
Unit will not power on. Unable to get into diagnostics. Ordering control and user interface for being unresponsive.; ordrng 1 W11413567 (Console) and 1 W11618921 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Fairport, NY 14450
Jeremy
Job Details: 04/19/2023
Unit not defrosting causing warm temps in fresh food section. Unit does defrost in force defrost. Control is faulty and not running auto defrost. Ordering control.; ordrng 1 WPW10503278 (ADC - JAZZ)
We serviced a
WHIRLPOOL DRYER
Model LER4600PQ0
Near Webster, NY 14580
James
Job Details: 04/19/2023
Unit not starting. Unit used to run with door open. Door sw open. Need sw WP3406105
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SHZ0
Near Webster, NY 14580
James
Job Details: 04/19/2023
"Unit not allowing soap to dispense. Thermistor shorted error. Cleared codes and ran diagnostics, unit functioned properly. Customer is to monitor if problem persists order W11084121. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Williamson, NY 14589
James
Job Details: 04/19/2023
Front left burner was on low and flame went out with gas still on. Tested burners and oven. Adjusted burners. Rr burner will not adjust. Ordering manifold. ; ordrng 1 W10512763 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Rochester, NY 14625
Jeremy
Job Details: 04/19/2023
"Icemaker is not cycling. Tested unit in diagnostic, unit cycles and fills. Found E5 error for failed icemaker thermistor. Replaced icemaker, unit checks good in diagnostics. Customer to monitor.; dspstn on spec-tagged invntry: 1 W11577195 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Rochester, NY 14618
Jeremy
Job Details: 04/19/2023
Faulty thermistor causing premature shit off of defrost heater and excessive frost on top half of evap. Replaced thermistor and defrosted evap. Unit checks good.; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334DSS0
Near Rochester, NY 14618
Jeremy
Job Details: 04/19/2023
Spray arms are clogged with debris causing loss of rotation. Ordering spray arms.; ordrng 1 W11101428 (Lower arm) and 1 Sh15 (Shipping) and 1 WPW10448645 (Upper arm)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Rochester, NY 14610
Jeremy
Job Details: 04/19/2023
Customer concerned that unit would not start consistently. Found no stored error codes. Customer stated they unplugged unit for some time and it started working again. Instructed customer on cycle selection based on items being washed. Unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ontario, NY 14519
James
Job Details: 04/19/2023
Unit froze ff evaporator. Ff thermistor 6.4k at 0. Fz 15k at 5deg. Ff thermistor spec is 23k. Replaced fan harness and defrosted evap. Verified defrost settings and drain is clear. ; used 1 W11033168 ( Harness) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Auburn, NY 13021
Chuck
Job Details: 04/19/2023
Customer stated that unit is leaking underneath. No codes. After inspecting unit i found that the dispenser housing is leaking. Ordering assembly dispenser housing ; ordrng 1 W11614513 (Assembly dispenser housing)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Auburn, NY 13021
Chuck
Job Details: 04/19/2023
Replaced heating element. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Auburn, NY 13021
Chuck
Job Details: 04/19/2023
"Customer stated that sometimes food freezes in the fresh food section. I found that bins were placed up high, i repositioned the shelves and bins. Unit tested good"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Elbridge, NY 13060
Chuck
Job Details: 04/19/2023
"Replaced door rail left & right, hinges left & right and inner door. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Syracuse, NY 13204
Chuck
Job Details: 04/19/2023
"Replaced UI, powered unit off and on 5 times to transfer model info from control to UI. Unit tested good"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Penfield, NY 14526
James
Job Details: 04/19/2023
Unit died mid cycle. Tested unit and theres 116v to unit. 2v l2 to ground. Recommend replacing circuit breaker to allow 240v to dryer.
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Syracuse, NY 13208
Chuck
Job Details: 04/19/2023
Customer stated that unit is not heating. Element tested bad. Quoted customer to replace element but they declined the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clay, NY 13090
Chuck
Job Details: 04/19/2023
Unit had bad heater. Replaced heating element. Left old element with customer. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS02
Near Webster, NY 14580
James
Job Details: 04/19/2023
Unit at 50 degrees. Partial frost pattern. Sealed system leak. Quoted repair of evap and filter drier replacement. ; ordrng 1 W (Coil) and 1 Sh15 and 1 W (Access) and 1 W (Drier)
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Baldwinsville, NY 13027
Chuck
Job Details: 04/19/2023
Replaced drain pump and cleared the debris from drain holes in bellow. Unit tested good
We serviced a
JENN AIR REFRIGERATOR
Model JS48PPDUDE01
Near Baldwinsville, NY 13027
Chuck
Job Details: 04/19/2023
Customer stated that some lights are out. Replaced LED lights per SP W11606409. S Code S84638. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Rochester, NY 14618
Jeremy
Job Details: 04/19/2023
Unit dripping water into fresh food section. Found that drain is frozen over and ice accumulation is melting into fresh food. Removed ice and cleared drain restriction. Unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Rochester, NY 14620
Jeremy
Job Details: 04/19/2023
New part is damaged. Reordering part. ; ordrng 1 W11613483 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hilton, NY 14468
Andres
Job Details: 04/19/2023
"Customer stated unit was not making ice. I diagnosed unit found ice maker had cubes but did not cycle them. I used reset button to cycle ice maker, unit dumped ice then called for water. Freezer temp was turned down which can cause ice maker not to cycle."
We serviced a
MAYTAG DRYER
Model MGDE300VW1
Near West Henrietta, NY 14586
Jeremy
Job Details: 04/19/2023
Replaced burner assembly for not igniting gas and letting gas into dryer during operation. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hilton, NY 14468
Andres
Job Details: 04/19/2023
Customer stated unit was not cooling properly. Unit is not going into a defrost. Tested heated found it's getting voltage but not turning on. Ordering heater. ; ordrng 1 W11650661 (Heating element)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rochester, NY 14606
Andres
Job Details: 04/19/2023
Customer stated unit was making a screeching noise. She had a video of it and sounded like it was the belt. I replaced the belt and tested it. Unit is working properly ; used 1 W11239857 (Belt) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rochester, NY 14607
Andres
Job Details: 04/19/2023
Customer stated unit was leaking. I diagnosed unit found the tub nuts were missing and the drain hose clip. ; ordrng 4 W11545286 (Tub nut)s and 1 W11596052 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14610
Andres
Job Details: 04/19/2023
Customer stated unit was not cooling. I diagnosed unit found it had a leak. It is pulling .1amps. unit needs a sealed system job ; ordrng 1 W10913906 (Access tube) and 1 Wpw10143759 (Dye drier) and 1 W11504418 (8/7) and 1 W1150447 (5/1.8) and 1 W11504432 (6/5) and 1 W11504416 (8.5/6) and 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11504431 (7/5) and 1 W11504422 (8/2.2)
We serviced a
KENMORE WASHER
Model 110.22422100
Near Rochester, NY 14621
Andres
Job Details: 04/19/2023
Customer stated unit was leaking. I diagnosed unit started a quick cycle and watched unit. I did not see unit leak when in wash or draining. ; dspstn on spec-tagged invntry: 2 WP3363394 PUMP
We serviced a
ADMIRAL DRYER
Model AGD4475TQ1
Near Rochester, NY 14615
Andres
Job Details: 04/19/2023
Customer stated unit was not heating. I diagnosed unit found igniter was not getting voltage. I checked thermal fuse found OL. I replaced it and tested unit. Unit is now heating. ; used 1 WP3392519 (FUSE-THERMAL) from stock
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Rochester, NY 14626
Andres
Job Details: 04/19/2023
Customer stated unit was taking a few cycles to dryClothes. Diagnosed unit found vent to be excessively long. I cut it and put it back on unit. Unit is heating properly now.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rochester, NY 14616
Andres
Job Details: 04/19/2023
Customer stated unit was not spinning out her comforter. I diagnosed unit found spin speed was on medium on normal and bedding cycle. I ran a diagnostic cycle successfully. I suggested customer turns up the spin speed when doing bedding.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Rochester, NY 14617
Andres
Job Details: 04/19/2023
Replaced sensor and the actuator. I ran a diagnostic cycle successfully also cleared error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near East Syracuse, NY 13057
Chuck
Job Details: 04/18/2023
Customer stated that unit is not cooling and hears a buzzing sound every 2 minutes. Compressor drawing 8.25 amps. Ordering compressor and lokrings ; ordrng 1 W11635510 (Compressor) and 1 W11504415 (8.5/8) and 1 W11504431 (7/5) and 1 W11506619 (8nk) and 1 W11504445 (5/4) and 1 W11504449 (4/2) and 2 W11504416 (8.5/6)s and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KWH1
Near Avon, NY 14414
Jeremy
Job Details: 04/18/2023
Replaced tub gasket for leaking. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Pittsford, NY 14534
Jeremy
Job Details: 04/18/2023
Customer was unsure how to remove water filter and thought they were going to break it. I demonstrated how to remove filter and explained that a little more force may need to be used. Explained LED indicators on when to change filter. Unit operating as expected
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Rochester, NY 14612
James
Job Details: 04/18/2023
Gearcase is leaking and clunking during agitating. Need slider and gearcase. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV02
Near Webster, NY 14580
James
Job Details: 04/18/2023
Replaced freezer rails. Installed ez anchor on rh side. Adjusted ff doors. Doors seal properly. Customer is to monitor.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Webster, NY 14580
James
Job Details: 04/18/2023
New part defective. Diverter motor is getting stuck and makes groaning noise. Need sump. ; ordrng 1 W11416362 (Sump)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14620
Andres
Job Details: 04/18/2023
Terminal screw and nut where stripped. Put new ones on. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Ontario, NY 14519
James
Job Details: 04/18/2023
Unit freezing ff section again. Unit had no frost pattern. Ran withfan disconnected and frost pattern developed. Compressor at 1.1amps. Replaced thermistor customer is to monitor. If problem persists replace control box. ; used 1 Wpw10383615 (Thermistor) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Webster, NY 14580
James
Job Details: 04/18/2023
Unit not draining. Harness pulled apart at pump. Repaired harness and allowed enough slack to prevent issue. Tested washer successfully.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14619
Andres
Job Details: 04/18/2023
Customer stated unit was not powering on. Diagnosed unit found unit had no power. Turned on breaker unit is working now.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Syracuse, NY 13209
Chuck
Job Details: 04/18/2023
Customer stated that they are hearing a noise when the unit is in spin. No codes. After inspecting unit i found evidence that tub is hitting the ribbing on the washing machine drain pan. I removed the pan with the customers permission and raised feet. I calibrated unit and ran a diagnostic cycle in which the unit operated as intended. Left part with customer. Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Syracuse, NY 13219
Chuck
Job Details: 04/18/2023
Removed ice from evaporator. Replaced fan evap fan with harness. Explained to the customer that it would take 24 hours for unit to get to temp and 3 days to make ice. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Irondequoit, NY 14609
Jeremy
Job Details: 04/18/2023
"Shifter motor is binding causing unit to not shift from agitate to spin properly. Replaced shifter, ran factory calibration cycle. Ran diagnostic cycle, no leaks found. Unit checks good.; used 1 WPW10006355 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Irondequoit, NY 14622
Jeremy
Job Details: 04/18/2023
Cycle signal light stays on even if sound is turned off. Ordering user interface.; rqstng P&A on 1 W10911021 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Irondequoit, NY 14609
James
Job Details: 04/18/2023
"Unit was making creaking noise and ff section not cooling. Frost buildup on evap cover. Defrost thermostat tested open. Need freezer harness. Customer had extended warranty but whirlpool didn't dispatch correctly. ; rqstng P&A on 1 W11449066 (Harness) and 1 W11236851 (Diffuser), ordrng 1 Sh15"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ0
Near Spencerport, NY 14559
Andres
Job Details: 04/18/2023
Customer stated unit was not baking. I diagnosed unit found heating element not heating up. Found shorted connector. Put new connector plugged it back into element. Unit is heating now.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rochester, NY 14608
Andres
Job Details: 04/18/2023
Arrived to home but nobody was here. Called but could not leave voicemail. Waited 15min left door tag. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXNT00
Near Rochester, NY 14605
Andres
Job Details: 04/18/2023
"Customer stated unit was not making ice. I diagnosed unit found that it was not getting power. I unplugged then plugged unit back in and ice maker started cycling and called for water. Customer is to monitor, if they call back order 2198597"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near North Chili, NY 14514
Andres
Job Details: 04/18/2023
"Replaced the control board. Tested unit, made sure it was sending power out to both elements. Unit is heating up properly"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pittsford, NY 14534
Andres
Job Details: 04/18/2023
Replaced the bellow and tested unit on a quick cycle. I had customer listen for noise but she didn't hear it and neither did I. Unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rochester, NY 14618
Andres
Job Details: 04/18/2023
Customer stated unit is leaking from bottom of door. I diagnosed unit found gasket to not be sealing around door. I replaced gasket and tested it. Unit is no longer leaking.; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rochester, NY 14621
James
Job Details: 04/18/2023
Replaced harness and pump and tested. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near East Syracuse, NY 13057
Chuck
Job Details: 04/18/2023
Customer stated that unit is not cooling and hears a buzzing sound every 2 minutes. Compressor drawing 8.25 amps. Ordering compressor and lokrings ; ordrng 1 W11635510 (Compressor) and 1 W11504415 (8.5/8) and 1 W11504431 (7/5) and 1 W11506619 (8nk) and 1 W11504445 (5/4) and 1 W11504449 (4/2) and 2 W11504416 (8.5/6)s and 1 W11506635 (Access valve)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Clay, NY 13088
Chuck
Job Details: 04/18/2023
"Clothes not spinning out as well. No codes. Ran a diagnostic cycle in which the unit operated as intended. I found that unit was not level , leveled unit and calibrated it. Suspension, gearcase, belt and tub tested good. Unit tested good."
We serviced a
AMANA OVEN
Model AER6303MFS2
Near Rochester, NY 14606
James
Job Details: 04/18/2023
Unit melted l1 from power cord to 6in up main harness. Called safety team and they authorized full repair. A16r591wplSr 7736149839 866-550-5136; ordrng 1 W11458879 (Harness) and 1 Sh15 and 1 Pt220
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Rochester, NY 14626
James
Job Details: 04/18/2023
Unit randomly shuts off and customer waits for a while then is able to restart cycle. F2E1 error. Ordering control and ui. ; rqstng P&A on 1 W11419056 (Ui) and 1 W11413569 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Rochester, NY 14618
Andres
Job Details: 04/18/2023
Customer stated unit was not spinning out. I diagnosed unit found error code F6E1 for no communication. Coming back with MCU.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Fairport, NY 14450
Jeremy
Job Details: 04/18/2023
Splines on basket hub and gearcase are stripped causing basket to not spin. Quoted for gearcase and hub replacement. Customer opting out of repair to purchase new unit.
We serviced a
MAYTAG OVEN
Model MER8800FZ1
Near Macedon, NY 14502
Jeremy
Job Details: 04/18/2023
"Front right burner does not regulate heat and only runs on high. Oven does not heat. Found element tested open and wires on terminal block are burned up. Ordering infinite switch, harness, terminal block and bake element.; ordrng 1 W10917724 (Infinite switch (FR)) and 1 WPW10245259 (Terminal Block) and 3 WP3400029 (Nut)s and 1 W10779716 (Bake Element) and 1 W11188459 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KUDR24SEBL4
Near Penfield, NY 14526
Jeremy
Job Details: 04/18/2023
Ran unit with clear door. Water is spraying from under spray arm during drain cycle and leaking from the door. Called techline and was advised that problem must be in one of the check valves. Checked for obstruction in lower check valve and other ones were replaced with pump assembly on previous visit. Customer is opting out of further repair and is purchasing new unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Fairport, NY 14450
Jeremy
Job Details: 04/18/2023
Unit leaking from diverter. Ordering sump assembly.; rqstng P&A on 1 W10805015 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dansville, NY 14437
Jeremy
Job Details: 04/18/2023
Unit still shaking. Found basket has excessive wobble causing excessive shaking. Advised customer to remove base from under unit. Ordering basket and gearcase.; ordrng 1 W11449840 (GEARCASE) and 1 W11513243 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Rochester, NY 14616
James
Job Details: 04/18/2023
Agitator broken off. Wash plate is loose and 2nd time issue has happened. Gearcase worn. ; ordrng 1 W11454372 (Gear case) and 1 W11397111 (Impeller) and 1 W10836692 (Barrel)
We serviced a
GE DRYER
Model GT033GASK0WW
Near Rochester, NY 14609
James
Job Details: 04/17/2023
Unit not starting. Push to stat button cracked. Removed pts button from panel and unit functions properly without it. Reassembled and verified operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rochester, NY 14620
James
Job Details: 04/17/2023
"Complaint of food thawing out and refreezing. Ff at 40, freezer 1deg at recommended. Called techline. Sr7736198279. They recommend replacing freezer thermistor and monitoring temp."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Rochester, NY 14609
Andres
Job Details: 04/17/2023
Customer stated unit is not turning on. I diagnosed unit found roaches have taken over the control board. I informed customer that we would not be doing repair because roaches will ruin a new control.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Rochester, NY 14609
Andres
Job Details: 04/17/2023
Replaced the side panel and manifold.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Rochester, NY 14609
Andres
Job Details: 04/17/2023
Customer stated unit is not dispensing water. I diagnosed unit but could not duplicate issue. Everytime I used dispenser it worked fine. Customer is to monitor and take a video if it happens again. If she does Back order WPW10341320
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Morris, NY 14510
Jeremy
Job Details: 04/17/2023
"Replaced suspension, cam and belt for excessive noise and shaking. Ran factory calibration cycle. Ran diagnostic cycle, unit checks good.; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Rochester, NY 14610
Andres
Job Details: 04/17/2023
I installed the new control board but was getting same result was last time where panel responds to commands but does not light up. Put old control back on since it's working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Perry, NY 14530
Jeremy
Job Details: 04/17/2023
Unit leaking due to water splashing over fabric softener dispenser. Replaced tub ring to updated version according to service pointer W11651001. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Scottsville, NY 14546
Jeremy
Job Details: 04/17/2023
"Fresh food door handle is broken. Replaced handle, unit checks good."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Fairport, NY 14450
Jeremy
Job Details: 04/17/2023
"Replaced faulty tub ring. Ran calibration cycle, unit not leaking. Customer to monitor, if problem persists order main control (W11608058)."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL1
Near Rochester, NY 14625
James
Job Details: 04/17/2023
Center arm broken off. Replaced manifold and left lower arm.
We serviced a
MAYTAG DRYER
Model MGDB725BW0
Near Rochester, NY 14618
James
Job Details: 04/17/2023
"Unit screeching during cycle. Idker broken. Belts severely worn. Replaced rollers and idler. Need belts replaced. ; ordrng 1 WP8544742 (Belt), dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Pittsford, NY 14534
Andres
Job Details: 04/17/2023
Customer stated unit was leaking. I used clear door to diagnose unit but I could not find any leaks. Checked the gasket but looked ok. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Rochester, NY 14626
Dave F
Job Details: 04/17/2023
Drain tube in freezer section was frost up . Found heater not in correct position fixed heater and defrosted unit . Added wire to heater to drop into the drain . Leveled unit . Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL1
Near Rochester, NY 14618
James
Job Details: 04/17/2023
Lh door tensioner broken. Ordering tine and spring. ; ordrng 1 8194001 (Tine) and 1 Sh15 and 1 WP8270182 (Spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near West Henrietta, NY 14586
Andres
Job Details: 04/17/2023
Customer stated unit was not cooling. I diagnosed unit found evaporator had zero frost pattern. Unit has a leak. Ordering compressor and evaporator. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve) and 1 W11504418 (8/7 NR) and 1 W11504436 (6/1.8 NR) and 1 W11504434 (6/2) and 1 Wpw10143759 (Dye drier) and 1 W11504415 (8.5/8) and 1 W11504431 (7/5) and 1 W11504423 (8/2) and 1 W11504415 (8.5/8)