Near Fairport, NY 14450
James
Job Details: 01/06/2021
DISHWASHER KITCHENAID KDTE104EBL0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Gasket torn under user interface. Gasket torn on tub. Dispenser intermittently not opening. Tested unit and pump not generating enough pressure to rotate spray arms. Seals torn. Dispenser passed in diagnostics. Need parts. ; rqstng P&A on 1 W11213719 (seal) and 1 WPW10605057 (pump and motor assy)
Near Rochester, NY 14618
Evan
Job Details: 01/06/2021
DISHWASHER KENMORE 665.12783K311 Customer stated that unit would not drain. Upon inspection discovered that drain hose and pump were severely clogged causing issue. Unit had multiple drain error codes. Cleared hose and pump. Ran test cycle to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W10789434 CLAMP
Near Webster, NY 14580
James
Job Details: 01/06/2021
DRYER WHIRLPOOL WED8200YW0 Replaced belt rollers and idler. Checked that vent was attached. Unit functions properly. Atech warranty due to misdiagnosis. ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Webster, NY 14580
James
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Replaced parts and sealed new damper with sealer gum. Damper cycled and made no unusual noise. Customer is to monitor.
Near Brockport, NY 14420
David
Job Details: 01/06/2021
WASHER MAYTAG MHW6630HW0 7729663409 documented Low flow error with diagnostics. Unit passes tests in diagnostics. Ordering pressure switch and ACU; ordrng 1 W11316246 (Pressure switch) and 1 W11322883 (ACU) and 1 W11133142 (Harness)
Near Irondequoit, NY 14617
James
Job Details: 01/06/2021
REFRIGERATOR AMANA AFD2535FES6 "Q1 n. Q2 n. Q3 n. Icemaker not cycling. Icemaker harness unplugged from module. Plugged in and cycled. Unit never filled. Jumped valve at module valve never turned on. Need valve. ; ordrng 1 WP12544124 (valve), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Rochester, NY 14620
James
Job Details: 01/06/2021
REFRIGERATOR MAYTAG MBF2258XEW1 "Q1 n. Q2 n. Q3 n. Unit not cooling properly. Evap frozen. Drain clogged. Heater turned on in diagnostics. Replaced jazz board and drain tube. Defrosted evap. Unit functions properly. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN , used 1 WPW10503278 (ADC - JAZZ) from stock"
Near Webster, NY 14580
James
Job Details: 01/06/2021
REFRIGERATOR KITCHENAID KRFF305EBS00 Q1 n. Q2 n. Q3 n. Replaced gaskets and molded with heat gun.
Near Churchville, NY 14428
Steve
Job Details: 01/06/2021
RANGE WHIRLPOOL WEG730H0DS0 Replaced ignitor for not holding temperatures and not always lighting.
Near Irondequoit, NY 14609
James
Job Details: 01/06/2021
DISHWASHER MAYTAG MDB8959SKZ0 Replaced pump and tested. No leaks found.
Near Rochester, NY 14625
James
Job Details: 01/06/2021
REFRIGERATOR MAYTAG MFI2269FRZ00 Replaced control and icemaker cycled shortly after. Customer is to monitor.
Near Brockport, NY 14420
David
Job Details: 01/06/2021
OVEN JENN AIR JJW3830WS00 The electrical whip to the unit has been installed with no clearance for uninstallation. The junction box is located in a drop ceiling in the basement. The customer is going to have a longer whip installed so that the repair can be made. ; schdld next appmnt for 1/13 WED !
Near Rochester, NY 14624
Steve
Job Details: 01/06/2021
DISHWASHER KITCHENAID KDTM404KPS0 Found the drain line from house comes out back wall behind dishwasher and when dishwasher is pushed into place it kinks drain causing long drain error. The customer is going to reroute drain hose.
Near Spencerport, NY 14559
David
Job Details: 01/06/2021
REFRIGERATOR MAYTAG MRT118FFFH01 "Unit is freezing items in the fresh food section. Found that the evaporator thermistor reads out of tolerance. Confirmed with Techline. Replaced freezer thermistor. When doing so found an incomplete frost pattern indicating a low charge. Quoted for evaporator. Customer denied the repair. Also found that the control that was replaced had the thermistor wires wired incorrectly per the service sheet. Re ordering the control as well to confirm this as Techline was unable to assist with something that technical. Quote is 651.60 for evaporator; ordrng 1 W11353815 (Control), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Brighton, NY 14620
Evan
Job Details: 01/06/2021
WASHER WHIRLPOOL WTW7500GC2 Replacing drain pump and wash plate due to unit not draining and technician failing to be able to remove wash plate. Replaced both parts. Tested unit unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Rochester, NY 14626
David
Job Details: 01/06/2021
DRYER MAYTAG MEDB850YW0 "The unit will not run because the belt switch is open. The idler is stuck and caused the belt to break. Installed repair kit for worn idler and rollers and will return with the belt. ; ordrng 1 WPW10136934 (Belt), used 1 4392067 from stock"
Near Penfield, NY 14526
Steve
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Refrigerator is working as expected. Temps are good in refigerator and is making ice properly. The refigerator tests good
Near Webster, NY 14580
David
Job Details: 01/06/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "One of the interlock switches is failing. All switches testing ok when uninstalled. The old w11244494 interlock kit no longer works because two switches have been changed to smaller terminals. Ordering interlocks ; ordrng 1 W11433682 (Interlock) and 1 W11433683 (Interlock), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14611
Tanner
Job Details: 01/06/2021
WASHER MAYTAG MVWX655DW1 Q1 no q2 no q3 noReplaced drain hose with proper assembly. Tested unit and unit tested good.
Near Rochester, NY 14611
Tanner
Job Details: 01/06/2021
WASHER MAYTAG MVWC465HW0 "Q1 no q2 no q3 noComplaint of not advancing to wash cycle. Following stored errors:F8E1 long fillF7E1 basket speed faultRan autodiagnostics and completed without issue. Ran tachometer test and unit optics failed. Replaced shift actuator. Recalibrated unit. Ran autodiagnostics and unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM , used 1 W10913953 (ACTUATOR) from stock"
Near Rochester, NY 14616
David
Job Details: 01/06/2021
WASHER WHIRLPOOL WTW7000DW Spoke with customer about possible water hammer issue. Pre ordered valve per customers request. ; ordrng 1 W11173597 (Valve with)
Near Rochester, NY 14606
Tanner
Job Details: 01/06/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Q1 no q2 no q3 noReplaced friction sleeves. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14610
Tanner
Job Details: 01/06/2021
WASHER MAYTAG MHW3505FW1 Q1 no q2 no q3 noComplaint of door stuck locked. Put in diagnostic. Cancelled and unit unlocked. Following stored error:F9E1 long drain. Ran autodiagnostics and unit will not drain. Pump hums but is pushing zero water. Pump has mechanically failed. Replaced drain pump. Tested unit and unit tested good.; used 1 WPW10605427 (PUMP) from stock
Near Pittsford, NY 14534
Tanner
Job Details: 01/06/2021
WASHER WHIRLPOOL WTW8100BW0 Q1 no q2 no q3 noComplaint of unit making noise especially in high spin.No stored errors.Ran diagnostics and unit displayed F51 error. Unit making noise associated with bad bearing. Replaced bearing. Sound is gone however unit still making uL and error 51. Scheduled for next day AM. Service fee collected. ; used 1 W10435302 (BEARING) from stock
Near Victor, NY 14564
Steve
Job Details: 01/06/2021
REFRIGERATOR KITCHENAID KRFC300EBS01 Found evap fan motor not running. Ordering fan motor. ; ordrng 1 W11024089 (motor-evap)
Near Webster, NY 14580
David
Job Details: 01/06/2021
DISHWASHER KITCHENAID KDTM404ESS2 Ran the dishwasher in diagnostics to locate the source of the leak. With the clear door on I never saw the lower spray arm move. Uninstalled and reinstalled lower spray arm. Got the spray arm to move normally. Retested in diagnostics with the door shut.
Near Hilton, NY 14468
David
Job Details: 01/06/2021
DRYER MAYTAG MGDE300VW Checked airflow due to long dry times. Airflow tested ok. Unit cycling off at 160 and on at 120. Watched unit cycle on and off ten times to verify gas coils were not weak. Verified moisture sensor was working in diagnostics. Thermistor also tested good. Cabinet inside dryer was clean. Unit tested good
Near Leicester, NY 14481
Steve
Job Details: 01/06/2021
RANGE AMANA ACR4303MFS3 Replaced hinges for broken pin on active hinge and door not closing.
Near Fairport, NY 14450
Steve
Job Details: 01/06/2021
REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced ice maker for over production of ice and replaced right side fresh food section led module for no lights on right side
Near Henrietta, NY 14467
Steve
Job Details: 01/06/2021
REFRIGERATOR KENMORE 106.580368 Found freezer was 25 degrees. Restarted compressor and it was clicking off. The compressor was hot to touch. Put tester start device on unit and customer is going to monitor. If problem persists the refigerator will need compressor.
Near Rush, NY 14543
Steve
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ Replaced evaporator fan motor and fan blade for bad bearing causing excessive noise. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
James
Job Details: 12/31/2020
RANGE WHIRLPOOL WFG515S0JW1 Complaint of door not shutting properly. Rh side of door shuts slightly more than lh side. Inspected unit and it is functioning properly. Door shuts this way because active hinge is only on rh side. Issue should be less noticeable once door gasket starts to wear in.
Near Webster, NY 14580
James
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW5620HW1 Replaced control and tested spin and normal cycle. Unit functions properly. Left latch with customer
Near Ontario, NY 14519
James
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL GT1SHTXMT02 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Defrosted drain and removed ice.
Near Williamson, NY 14589
James
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced hinge sleeves and adjusted spring tension. Door opens and closes properly.
Near Fairport, NY 14450
Tanner
Job Details: 12/31/2020
WASHER MAYTAG MHW5100DW0 Q1 no q2 no q3 noComplaint of no drain/spin. Following stored errors:F0E1 load detected during clean wash cycleF5E2 door lock errorF5E4 door not opened between cycles Ran diagnostic and door lock testing good. Drain pump testing good. Residual water stuck in Bellow gasket. Cleaned drain holes at Bellow. Vacuumed out sump. Retested and unit testing good.
Near Rochester, NY 14612
David
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Freezer module is shorted. Module is ordered but has not come in yet. Will schedule when it arrives ; schdld next appmnt for 1/13 WED !
Near Palmyra, NY 14522
Tanner
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no q2 no q3 noReplaced console. Tested via diagnostic LED test and unit tested good.Verbal signature acknowledged
Near Newark, NY 14513
Tanner
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW2000HW Q1 no q2 no q3 noReplaced valves. Tested unit and unit Tested good.
Near Newark, NY 14513
Tanner
Job Details: 12/31/2020
WASHER MAYTAG MVWC465HW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
Near Newark, NY 14513
Tanner
Job Details: 12/31/2020
FREEZER WHIRLPOOL WRF560SEHZ00 Replaced defrost thermistor. Cannot test defrost thermistor in Warehouse unit must be plugged in for 24 hours.
Near Ontario, NY 14519
James
Job Details: 12/31/2020
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n q3 n. Unit loud in spin cycle. Gearcase has worn bearing and is leaking oil. Need gearcase. Customer going to try and get parts and labor authorization ; rqstng P&A on 1 W11393685 (GEARCASE )
Near Livonia, NY 14487
Steve
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW92HEFBD0 Replaced main control for main control fault and persistent suds error. Removed air trap and inspected. It looks good and clear of any debris. The drain clean out was empty. The washer tested good in diagnostics.
Near Irondequoit, NY 14617
James
Job Details: 12/31/2020
WASHER MAYTAG MVWB835DW4 "Replaced hinge, lid, and door lock. Tested several times in diagnostics. Unit functions properly."
Near Rochester, NY 14610
Tanner
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW94HEXW2 Q1 no q2 no q3 noF1E1 control board failure. Power is good. Needs new ACU.; ordrng 1 WPW10374126 (Control)
Near Rochester, NY 14616
James
Job Details: 12/31/2020
WASHER WHIRLPOOL MHW5630HW0 Replaced dispenser and tested. Found no leaks.
Near Rochester, NY 14626
James
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Replaced drain tube, drain pan and led modules. D frosted ff and freezer drains. Unit functions properly."
Near Marion, NY 14505
Tanner
Job Details: 12/31/2020
WASHER MAYTAG MVWX655DW2 Q1 no q2 no q3 noComplaint of unit just humming. Cancelled drain. Following stored errors:F8E1 long fillF0E5 off balance loadCustomer does not have hot water rto unit. Advised unit will need to be operated on tap coldRan autodiagnostics and when drain turned on would run continuous. Drain relay sticking on. Ordering new ACU; ordrng 1 W11419215 (W11419215)
Near Churchville, NY 14428
Steve
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser for not shutting off and causing freezing in fresh food section. ; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Rochester, NY 14612
David
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM Replaced the deli control wiring harness due to a short that was causing the unit to not cool. New harness powered the deli control and the unit is operating normally. Customer to monitor
Near Rochester, NY 14622
David
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Replaced broken fresh food door handle.
Near Fairport, NY 14450
Steve
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Replaced slides and gasket for door not closing causing warm air entering freezer and causing frost build up.
Near Webster, NY 14580
David
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW7120HC0 "Spoke to customer before arriving about the washer. This issue had been documented with tech line previously. The customer agreed to pay for a diagnosis if it did not yield different results from the previous repair. Checked rotor and stator for loose or missing bolts. Stator windings tested good at 8.5ohms on all windings. Electrical connection right a secure. Ran service diagnostics to check shifting and spin. Tested water level, thermistor, and tach sensors. Did not get a reading from the tach sensor when spinning the tub. Called Techline to verify the test results. They could not provide and answer as to why there was no reading but they suspect that the tach test on this model is unavailable. They will follow up with me on this issue via email. Techline verified that the issue is likely caused by variables in items being washed and not machine operation. Collected the service fee for the visit."
Near Fairport, NY 14450
Evan
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing front panel due to panel beginning to rust at vent exit. Replaced panel. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit was falling to spin out correctly and would experience a wet load at the end of cycle regardless of load size. Customer ran cycle and left load in machine at end of cycle. Customer was correct load was sopping wet still and was only 2 bed sheets. Ran unit on manual test mode to confirm function. Unit is spinning out as it should. Mechanically unit is working as it should. Tech is suspecting issue with control specifically pressure switch failing to sense water in tub at end of cycle ; ordrng 1 W11170319 (CONTROL )
Near Mendon, NY 14506
Steve
Job Details: 12/31/2020
DISHWASHER KITCHENAID KUDP01FLBL6 Replaced latch and strike for door not closing. Fastened unit properly with brackets. Replaced dispenser for rinse agent running out after four washes.
Near Newark, NY 14513
Tanner
Job Details: 12/31/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 no q2 no q3 noReplaced door and thermistor. Door tests good. Defrost issues cannot be tested unit must be used in regular capacity.
Near Penfield, NY 14526
David
Job Details: 12/31/2020
RANGE WHIRLPOOL WFE775H0HZ1 The front right dual burner is not maintaining proper temperature because the switch is only closing intermittently. Replaced the infinite switch and the burner began to cycle normally. ; dspstn on spec-tagged invntry: 1 W10911303 SWITCH-INF
Near Rochester, NY 14612
James
Job Details: 12/31/2020
WASHER MAYTAG MHW5630HW0 Replaced parts and tested found no leaks. ; dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR
Near Pittsford, NY 14534
Evan
Job Details: 12/31/2020
DISHWASHER MAYTAG MDB9979SKZ0 Customer stated that unit is failing to drain and flashing f9e1 code. Discovered that chopper blade on impeller had broken causing pump to become seized. Removed debris. Reinstalled pump and tested unit. Unit tested good
Near Rochester, NY 14604
Evan
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW560CHW0 Customer stated that unit was flashing error code. Discovered f0e5 code stored for off balance load. Ran test cycle unit completed cycle as it should. Ran normal cycle to confirm function. Unit operating as designed. Unit tests good
Near Canandaigua, NY 14424
Steve
Job Details: 12/31/2020
OVEN WHIRLPOOL WFE540H0ES2 Found oven overheating by 25 degrees. Calibrated oven lower twenty degrees. Customer is monitoring.
Near Rush, NY 14543
Steve
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Ordering evap fan motor for noisy operation. ; rqstng P&A on 1 W11032800 (motor-evap) and 1 WP67006337 (blade- fan), dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"
Near Manchester, NY 14504
Steve
Job Details: 12/31/2020
RANGE KITCHENAID KFGG504KPS0 Found the unit was converted to propane and customer has natural gas. Used orifices customer had to repair bake and broil. Ordering top orifices for very small flames. ; ordrng 1 W10849719 (RIGHT REAR ORIFICE ) and 1 W10849720 (LEFT REAR ORIFICE ) and 1 W11428753 (RIGHT FRONT ORIFICE ) and 1 W11428754 (LEFT FRONT ORIFICE ) and 1 W11429345 (CENTER ORIFICE )
Near Canandaigua, NY 14424
Steve
Job Details: 12/31/2020
MICROWAVE KITCHENAID KMHC319EBS4 Replaced magnetron and diode for not heating. Inspected wave guid and could not see any pitting. The mag fan turned on when cooking.
Near Rochester, NY 14606
David
Job Details: 12/31/2020
DRYER ROPER RED4516FW0 The dryer will not heat because there is not proper voltage to the receptacle. The panel box is new and fitted with new breakers. Recommending that the customer have a licensed electrician replace the receptacle.
Near Pittsford, NY 14534
Evan
Job Details: 12/31/2020
WASHER MAYTAG MVWB955FCO Customer stated that unit is failing to fill. Discovered f8e1 code for long fill. Cold and hot water valves are failing to actuate. Ordering valve
Near Rochester, NY 14606
David
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW4855HW0 "Customer Is finding a smallAmount of water under the unit after use. Ran diagnostics and checked inlet valves drain hoses, pump and transmission seal. Ran a full load of laundry. The unit began to build a very small amount of water in the floor during final spin. The suspension is weak in the front allowing water to splash through the tub ring seal. Quoted customer for both parts. Hey will let us know when the want to proceed with the repair ; rqstng P&A on 1 W11043544 (Tub ring) and 1 W11217817 (Suspension), dspstn on spec-tagged invntry: 1 W11210459 VALVE"
Near Rochester, NY 14606
David
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 The right side fresh food door is difficult to open because it is broken at the lower hinge. The door will need to be replaced to correct this. Ordering door ; ordrng 1 LW10858417 (Door RH stainless) and 1 W11178521 (Name plate)
Near Brockport, NY 14420
David
Job Details: 12/31/2020
DISHWASHER KITCHENAID KDPE234GPS0 Unit is not cleaning because the wash motor will not start. 114vac to the wash motor from the control. Ordering sump. ; ordrng 1 W11085683 (Sump)
Near Rochester, NY 14606
James
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced icemaker for overflowing issue. Icemaker filled upon install and did not leak. Customer is to monitor.
Near Brockport, NY 14420
David
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF550SAHB0 Door handle was loose tightened set screws.
Near Penfield, NY 14526
Tanner
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHV0 Q1 no q2 no q3 noComplaint of broken upper rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.
Near Rochester, NY 14620
James
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Spoke with customer and freezer led not powering on. Customer has extended warranty through charlotte. Called charlotte and they said warranty is through warrantech and customer has to contact them directly 1-888-446-8008
Near Avon, NY 14414
Steve
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced dispenser for broken door and door not closing. The dispenser tests good.
Near Rochester, NY 14610
James
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Door easy to open and not seali. Food freezing in middle shelves of fresh food section. Adjusted door and molded gasket with heat gun. Partially blocked air return to assist in temperature. Left part with customer. Customer is to monitor if food still freezes order kit W10916494; dspstn on spec-tagged invntry: 1 WP489467 WASHER
Near Spencerport, NY 14559
David
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW94HEXW2 Found unit sitting in a puddle of water in the basement. Removed lid. Found the the inlet valve is leaking from its solenoid. Put unit into diagnostics. Found f1-e2 and f5-e2 errors. 120VAC momentarily to the MCU in diagnostics. Quoted for the inlet valve and MCU (628.35) customer is going to replace the unit due to cost. Shut the water supply off to the unit.
Near Fairport, NY 14450
Tanner
Job Details: 12/29/2020
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noComplaint of unit staying locked at end of cycle and unit still full of water. Following stored errors:F1E2 motor control faultRan autodiagnostics and lid lock testing good. Unit completed cycle without issue. Performed motor test steps. Unit failed step 14. No continuity between motor and j2. Measured resistance of motor windings and all readings out of range. All resistances well below 5 ohms. Ordering lower harness and motor.; ordrng 1 W10890624 (Motor) and 1 W11448788 (Lower harness)
Near Pittsford, NY 14534
Steve
Job Details: 12/29/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Removed drain duck bill for water leaking into fresh food section. Frost was normal on back wall of freezer. Recommended customer put jugs of water in freezer to stabilize temps during defrost.
Near Hilton, NY 14468
David
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Customer has very poor water pressure and dispenser and ice maker. This is causing the ice maker fill tube to freeze. Removed ice from tube. Ice maker filled but not with much water. The needle valve is old and should be replaced. Returning with an isolation valve in case that does not remove the water restriction. The auger motor will not turn checked voltage at the motor and the control on p3. The motor is Getting 52VDC. The tech sheet calls for 130-140. Ordering control and auger motor. ; rqstng P&A on 1 WPW10589838 (Control) and 1 W10822606 (Auger) and 1 W10865826 (Isolation valve)
Near Fairport, NY 14450
Steve
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KBFS25EWMS10 Replaced compressor for seized compressor. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14609
David
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS586FLDB00 Customer had lost ice production for several weeks. Since scheduling service the ice has returned and the unit had a full bin when I arrived. Found that the plastic wiring harness coating at the freezer door hinge was torn. Suspecting that a wire in that harness is damaged and is causing the intermittent issue. The ice maker harvested and filled while I was there. Ordering a freezer door for the customer ; ordrng 1 LW10701908 (Freezer door)
Near Fairport, NY 14450
Tanner
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no q2 no q3 noComplaint of unit falling off rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.
Near Macedon, NY 14502
Steve
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Ordering ice maker for not producing ice. ; rqstng P&A on 1 W10873791 (icemaker)
Near Irondequoit, NY 14622
David
Job Details: 12/29/2020
WASHER MAYTAG MHW6630HW1 Customer is still experiencing a heater issue. Rechecked heater and thermistor. Heater tested ok at 18ohms from the control and the thermistor tested ok at 1600ohms. Put an amp meter on heater wire and ran test 8. I did not get a reading. Called Techline to check diagnosis. Was unable to gain any valuable information From either of the two conversations I had with tech line. Suspecting a short in the heater circuit is likely causing the problem. Heater and thermistor did not have continuity to ground from the control connection side. Ordering ACU and harness. ; ordrng 1 W11322883 (ACU) and 1 W11314680 (Harness) and 1 W11038118 (NTC harness)
Near Webster, NY 14580
David
Job Details: 12/29/2020
WASHER WHIRLPOOL WTW4800XQ1 "Unit is not washing because it will not spin or agitate. Found motor capacitor testing out of range. Replaced capacitor. Calibrated unit and tested in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID and 1 WPW10625045 CAPACITOR , used 1 W10625045 from stock"
Near Rochester, NY 14618
James
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Q1 n. Q2 n. Q3 n. Unit shut off and turned itself back on a week later. Service pointer W11033419D. Called tech line and unit has version 6 of software and board should be replaced with evap cover. Customer going to contact customer service for authorization. Quoted 134.90 labor.
Near Webster, NY 14580
David
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDTE234GPS0 The customer is unhappy with the performance of the dishwasher. Put unit into diagnostics. There were no saved errors. Inspected unit while it was washing. The wash motor is struggling to push water through both the upper and lower spray arms. The wash motor chopper screen is likely restricted. Ordering sump and spray arms; ordrng 1 W11085683 (Sump) and 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)
Near Macedon, NY 14502
Steve
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Replaced evaporator cover for fan not running. The fan started running and unit is cooling
Near Canandaigua, NY 14424
Steve
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Repaired broken wires to water valve for no water. The dishwasher tests good
Near Webster, NY 14580
David
Job Details: 12/29/2020
HOOD VENT KITCHENAID KVWB400DSS Replaced scratched hood vent chimney.
Near Henrietta, NY 14467
Tanner
Job Details: 12/29/2020
WASHER AMANA NFW5800HW0 Q1 no q2 no q3 noComplaint of shaking. Complaint of leaking Following stored errors:F5E4 Ran autodiagnostics and completed without issue. Unit is on pedastal. Pedastal is balanced. Explained unit will shake more on a pedastal even under perfect condition. Filled unit to Max capacity and unit does not leak through front door. Found soap residue in and around vent. Leak may be due to oversuds. Adjusted vent cap which was not facing correct direction. Could not reproduce leak. Advised customer to continue to monitor and take note which loads cause this issue.
Near Pittsford, NY 14534
Tanner
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Q1 no q2 no q3 noComplaint of no wash. Damaged door. Damaged door was requested on work order 93262 in July shortly after unit was purchased. Following stored errors:F8E2 water problemF10E2 vent wax motor electrical issueUnit fills. Never runs. Ordering new motor. Ordering new door as dent is present on front.; ordrng 1 W11416362 (Motor), rqstng P&A on 1 W11416371 (Door)"
Near Churchville, NY 14428
Tanner
Job Details: 12/29/2020
WASHER MAYTAG MVWX655DW1 "Q1 no q2 no q3 noUnit does not drain/spin or agitate. Fills with water but the clothes are not moved. Following stored errors:F0E5 off balance loadF5E1 lid lock errorRan autodiagnostics cycle and unit locks but nothing happens. LEDs adjust as if unit is testing but unit does not perform functions. Power cycled unit. Retested. Lid locks. Unit cannot spin. Agitator spins but basket does not engage. Removed wash plate and found drive hub has been worn through. Inspected drive shaft and shaft is corroded. Without proper tines on drive shaft gear case will destroy plastic hub. Ordering new gearcase and drive hub.; ordrng 1 W11454734 (Gear case) and 1 W10528947 (Drive hub) and 6 WP8533953 (Screws)s, dspstn on spec-tagged invntry: 1 W11116592 CONTROL"
Near Caledonia, NY 14423
Tanner
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 no q2 no q3 noReplaced ACU. Set temps to reccomended. Compressor has not kicked on possibly indicating new control is sensing correct temps. Customer to monitor.
Near Webster, NY 14580
James
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing. 122volts to wash motor at 8 ohms. Need pump. ; ordrng 1 W11085683 (pump&motor)
Near Churchville, NY 14428
Tanner
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHW4 Q1 no q2 no q3 noComplaint of unit leaking. Observed unit is pitched forward and water is leaking out front door. Unable to level unit properly under existing counter top. Customer stated unit leaked prior to install. Uninstalled unit and when unit leveled properly does not leak.
Near Webster, NY 14580
James
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDFE104HPS1 "Q1 n. Q2 n. Q3 n. Upper rack hits lh side when sliding out. Rack is warped. Bent rack so it doesn't pull gasket off. Need rack. ; ordrng 1 WPW10350382 (upper dishrack), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
Near Canandaigua, NY 14424
Steve
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Found plug in disposal was not punched out causing dishwasher to not drain and caused it to leak. Removed plug and dishwasher tested good.
Near Rochester, NY 14616
James
Job Details: 12/29/2020
DRYER MAYTAG MED6200KW0 Q1 n. Q2 n. Q3 n. Unit shuts off after a few minutes. Tightened power cord and tested. Unit functions properly. Customer is to monitor.