We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS2
Near Fairport, NY 14450
Evan
Job Details: 04/02/2021
replacing air scoop and capacitor due to air scoop being damaged upon arrival to home and capacitor being damaged also. Replaced both parts. Tested downdraft confirmed fan motor was receiving power but was failing to run. Called techline and confirmed that fan is receiving proper voltage. Ordering blower kit SR:7730408910; ordrng 1 W10921431 (BLOWER KIT )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Rochester, NY 14626
David
Job Details: 04/02/2021
The light bulb had broken in the socket. Removed bulb from socket. Customer to replace bulb 8206232A.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Rochester, NY 14616
David
Job Details: 04/02/2021
Customer canceled at the door rescheduled for Monday.; schdld next appmnt for 4/5 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Churchville, NY 14428
David
Job Details: 04/02/2021
"Customer in unable to store food in crispers or deli. The crisper rail has broken preventing bins from being used. Deli drawer lid is jammed and wont open due to end cap pin separating from the assembly and damaging the lid. Ordering rail, lid, and closer; rqstng P&A on 1 W10874836 (Endcap) and 1 W10827015 (Deli closer) and 1 WPW10326469 (Rail), states that autho needed"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Rochester, NY 14626
David
Job Details: 04/02/2021
Replaced the oven ignitor due to poor ignition. TookAverages of oven temperature for calibration. Calibrated oven up 10 degrees ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Webster, NY 14580
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Replaced belt and rollers. Customer complaint of clothes coming out damp. Checked for lint buildup and verified heater operation. Advised customer to try cycle on timed dry and see if that works. If problem persists replace exhaust thermistor. ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK
We serviced a
MAYTAG WASHER
Model MTW5740TQ0
Near Churchville, NY 14428
David
Job Details: 04/02/2021
Customer is concerned with the noise during spin cycle. Loaded machine and ran a short cycle. Took three tries to re-create the issue. Unit is vibrating excessively causing the noise. Adjusted and cleaned feet. Checked suspension and springs for wear. Locking nuts on feet were not tight. Tightened locking nuts. Unable to recreate afterwards. Customer to send video to dave.long@appliancetec.com if issue continues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Churchville, NY 14428
David
Job Details: 04/02/2021
"Replaced right side upper rack adjuster. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 WPW10546503 from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14610
Evan
Job Details: 04/02/2021
Customer stating that unit would not spin out correctly and items were sopping wet at the end of cycle. Checked for error codes. Unit displaying code F0E5 for off-balance load. Tested unit in manual test mode and high spin to confirm function. Unit is spinning as it should spoke with customer about previous load that was run when experiencing issue. Customer stated load was set of sheets and would not spin out. Spoke with Customer about proper loading and cycle selection. Unit itself is working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Rochester, NY 14626
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Installed lock and unit began beeping and giving thermistor error. Found thermistor disconnected. Reconnected and retested. Unit functions properly. Removed lock and reinstalled old lock and unit ran spin cycle. Refund for part not needed.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Webster, NY 14580
Tanner
Job Details: 04/02/2021
Q1 I Q2 no Q3 no.Complaint of lower drawer falling off track. Reinstalled lower drawer. When slotted correctly drawe is not falling off track.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14611
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 no Complaint of unit filling then doing nothing.Following stored errors:NoneRan autodiagnostic. Hot water and cold water valves not open all the way. Opened valves. Unit completed wash cycle without issue. Started wash cycle and unit moved past fill and into wash cycle. Long fill or improper fill temp will cause sensors to stop wash cycle. Hot water was cloaed and cold was not open all the way at start of service call
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14620
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 noReplaced Thermal cut off. Recorded the following peak and low exhaust temps:155.6121.3158.8118.2Unit testing.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Rochester, NY 14623
Dave
Job Details: 04/02/2021
Customer is hearing the unit going into defrost and was thinking the unit was leaking because they could hear running water . Water is going into drain pan . Unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rochester, NY 14606
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 noNoise during spin. Following stored errors:F0E5Ran autodiagnostic and unit operating properly. Customer started a wash and customer is dosing detergent and loading properly. Customer states occurs on every wash. Ordering new ACU per open service pointer on this unit.; rqstng P&A on 1 W11322903 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Rochester, NY 14609
Evan
Job Details: 04/02/2021
Customer stating that unit is not spinning out correctly and cannot spin out load whatsoever. Ran test cycle on unit with small load inside discovered that wash basket is triggering safety switch causing unit not to spin. Basket is hanging too low causing contact with Killswitch. Ordering suspension; ordrng 1 W10882240 (SUSPENSION )
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX
Near Nunda, NY 14517
Dave
Job Details: 04/02/2021
Replaced lid . Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS2
Near Canandaigua, NY 14424
Steve
Job Details: 03/30/2021
Found the user interface had stuck key. Removed power and cleaned ribbon. The user interface is working now. If problem persists it will need ui. Quoted customer ; rqstng P&A on 1 WPW10459139 (Console) and 1 Shipping (Shipping)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Custer not home
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Webster, NY 14580
James
Job Details: 03/30/2021
Q1 n. Q2 n. Q3 n. Replaced controls and problem remains. Called techline and they said wire harness is shorted. They recommend replacing door and harness. Sr 7730369060; rqstng P&A on 1 W10815671 (Door) and 1 W11170612 (Harness)
We serviced a
JENN AIR RANGE
Model JES9900BAB
Near Rochester, NY 14625
James
Job Details: 03/30/2021
"Q1 n. Q2 n. Q3 n. Unit not allowing cycle to start. Found ribbon cable separating. Need control panel; ordrng 1 WPW10206067 (Panel), used 1 Sh15 from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Webster, NY 14580
James
Job Details: 03/30/2021
Q1 n. Q2 n. Q3 n. Replaced gearcase and slider. Ran calibration and rapid wash. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14609
Evan
Job Details: 03/30/2021
Replacing lid lock due to unit failing to run cycle and displaying f5e1 for lid lock failure. Replaced lock. Tested unit. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Rochester, NY 14605
Evan
Job Details: 03/30/2021
Customer stated that unit was producing noise while in use. Discovered that idler pulley was causing issue due to interior hole on pulley wearing out causing pulley to run loosely. Replaced pulley and cleaned other rollers as well. Tested unit. Unit tested good.; used 1 279640 (PULLEY-IDLER) from stock
We serviced a
MAYTAG WASHER
Model LAT8424AAE
Near Rochester, NY 14610
Evan
Job Details: 03/30/2021
Replacing lid switch due to unit failing to fill. Replaced lid switch. Tested unit. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS3
Near Rochester, NY 14618
Evan
Job Details: 03/30/2021
Reinstalled kick panel due to panel popping off after last repair. Repositioned dishwasher. Installed panel. Tested to ensure issue would not happen again. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14618
Evan
Job Details: 03/30/2021
Customer stated that upper rack was not closing properly causing issue. Removed upper rack to inspect discovered adjuster was making contact with door gasket. Made adjustment at adjuster and also on upper rack. Reinstalled and tested unit. After leaving customer was concerned that rack was still experiencing issue technician had not left house yet. Inspected rack but could not replicate issue. Unit testing good for technician. Customer to report if issue persists
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
Evan
Job Details: 03/30/2021
Replacing door due to water line continually freezing fill line to ice maker causing ice maker not to operate. Replaced door. Heated gasket to ensure gasket was sealing properly. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXR2
Near Fairport, NY 14450
Evan
Job Details: 03/30/2021
Customer stated that unit was failing to operate. Checked for error codes. Discovered code f9e1 for long drain. Removed drain pump filter cans discovered that filter was clogged with debris. Cleaned and cleared filter and tested unit. Unit now draining as it should. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Penfield, NY 14526
Evan
Job Details: 03/30/2021
Replacing upper LED harness and LED lights inside icemaker due to cabinet lights not powering on when opening door. Replaced icemaker light and harness but unit was still experiencing same issue discovered that icemaker light was not replaced is causing issue bypassed light for time being so that lights are now functional ordering other icemaker light; ordrng 1 W11462342 (ICE MAKER LIGHT )
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Custer not home
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
"Q1 no Q2 no Q3 noIntermittent operation. Sometimes starts without issue other times UI does not respond at all. Following stored errors:F0E4 spin limited by water tempF5E1 lid lock errorF5E2 lid switch errorF2E1 stuck keyCleared errors. Could not complete diagnostic cycle due to F5E1 error. Unit locks but cannot tell that lid is shut. Front piece of lid is loose. Door catch may not be within proximity of lid sensor causing unit not complete cycle. Unit also pauses itself during diagnostic tests. Likely due to stuck start key. Ordering UI, Lid, and door lock; rqstng P&A on 1 W11135391 (UI) and 1 W11259006 (Lid) and 1 W10810403 (Lid lock)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of noise during use. Customer provided video and unit grinding during agitation. Following stored errors:F0E3 overload errorF2E1 stuck key Ran autodiagnostic and could not reproduce customer complaint however bearing rubbing noise is heard during spin. Customer video sounds of metal on metal grinding noise during agitation. Ordering new gearcase.; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of no drain.Following stored errors:F6E4 float switch open.Ran autodiagnostic cycle and unit would not run. Actuated float switch. Switch clicking. Reran diagnostic and unit filled. Completed diagnostic including complete drain.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
Complaint of broken lid lock. Locked visibly damaged and broken. Replaced lid lock assembly. Tested unit via diagnostic and tested good.; used 1 W11307244 (LATCH) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of upper rack falling. Inspected and tub wheels are broken or missing. Rails are bent from not being supported. Ordering new wheels and rails.; ordrng 4 WP8575897 (Wheel assembly)s and 2 WP3385089 (Rails)s
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
Replaced lid. Tested unit and unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WGD92HEFW0
Near Webster, NY 14580
Tanner
Job Details: 03/30/2021
"Q1 no Q2 no Q3 noComplaint of noise from dryer. Dissassembled unit. Found seized idler pulley and one sticking roller support. Replaced pulley and right rear and right front rollers. Tested unit through entire auto dry cycle and unit tested good.; used 1 279640 (Pulley idler), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAFM0
Near Canandaigua, NY 14424
Steve
Job Details: 03/30/2021
Sr# 7730369184Customer states the dishwasher turns on and off towards end of wash cycle and beginning of rinse cycle. Called tech line and found the dishwasher is trying to heat water to certain temperature before finishing cycles. The dishwasher is working as expected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Fairport, NY 14450
Steve
Job Details: 03/30/2021
Replaced led light in freezer sidewall on left for shorted led causing no light in freezer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Pittsford, NY 14534
Steve
Job Details: 03/30/2021
Sr#7730371748Tested temps in fresh food section. Top right was 38 top left was 36. Middle shelf was 34. Moved top shelfs down one notch as per tech line instruction to give cold air coming in some room to mix with warm air. Moved food product away from back wall that may be restricting air flow.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fairport, NY 14450
James
Job Details: 03/30/2021
"Q1 n. Q2 n. Q3 n. Unit not washing. 118v to pump at 8ohm. Need pump. ; rqstng P&A on 1 W11085683 (Pump estimate only), ordrng 1 Sh15"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Penfield, NY 14526
Steve
Job Details: 03/30/2021
Replaced ice maker for not calling for water. The ice maker tested good. ; used 1 Shipping (Shipping) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS3
Near Fairport, NY 14450
Steve
Job Details: 03/30/2021
Found wash pump not pushing water. The dishwasher need a new wash pump. Quoted for pump; rqstng P&A on 1 WPW10605058 (Pump motor)
We serviced a
KITCHENAID 50#IM 18' FS
Model KUID308ESS1
Near Penfield, NY 14526
Steve
Job Details: 03/30/2021
Replaced ice bin Thermistor for over filling. The customer is going to monitor.
We serviced a
MAYTAG DISHWASHER
Model MDB8979SEZ0
Near Rush, NY 14543
Dave
Job Details: 03/30/2021
Heater was warped . Installed new heater from stock W10703867. Tested unit in diagnostics. Unit tested good .
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Rochester, NY 14624
Dave
Job Details: 03/30/2021
Freezer LED light is out . Found loose connection at the LED . Re wired connections to light unit tested good . Unit may have been shutting off due to LED light shorting . Unit tested good .
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near North Chili, NY 14514
Dave
Job Details: 03/30/2021
Replaced CCU on unit . Part is a factory certified part from whirlpool but part was bought at partsDr.com part is not covered under ATEC WARRANTY just the labor . . Tested unit in diagnostics. Unit tested good . Ran regular cycle . Unit tested good . Labor amount needs to come from the part cost and then refund the last remaining amount .
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Dave
Job Details: 03/30/2021
Replaced drain pump due to not draining every time . Unit tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model MDB6601AWW
Near Rochester, NY 14623
Dave
Job Details: 03/30/2021
Replaced door latch . Tested unit . Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hilton, NY 14468
David
Job Details: 03/30/2021
"Unit is leaking intermittently. Found below abrasion. Also found evidence of a dispenser leak quoted for bellow, dispenser, and acu per service pointers. Customer will let us know when they make a decision. ; rqstng P&A on 1 W11314648 (Bellow) and 1 W11322903 (Acu) and 1 W11465532 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Rochester, NY 14623
Dave
Job Details: 03/30/2021
Refrigerator has small smell . Unit is working as expected. There may be a item inside the refrigerator that is causing the smell . Customer can clean and try to see if smell goes away . Unit tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hilton, NY 14468
David
Job Details: 03/30/2021
Replaced sump and harness due to unit not washing. Unit tested ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Macedon, NY 14502
Steve
Job Details: 03/30/2021
Found freezer led was shorted causing no lights in ff. Removed and jumped led and now the leds in fresh food section are working. Customer agreed to leave freezer led jumped.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Hilton, NY 14468
David
Job Details: 03/30/2021
Replaced drain motor due to unit not draining. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Rochester, NY 14612
David
Job Details: 03/30/2021
Customer concerned with unit stopping after 30 min and leaving dishes dirty. Ran diagnostics. Found an open float switch error. Checked float switch and float assembly. Let diagnostics complete to recalibrate OWI sensor. Customer is going to run a full cycle to verify repair.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Rochester, NY 14612
David
Job Details: 03/30/2021
Customer concerned with a noise during operation. The noise was described as an electrical arcing noise. Uninstalled unit and inspected components and wiring for arcing. Did not find anything of concern. Unable to recreate noise while in the home. Cabinet area near door switches was not perfectly square. Adjusted panel so that the door engages switch cams better. Customer to monitor.
We serviced a
MAYTAG WASHER
Model LAT8035AAE
Near Rochester, NY 14617
David
Job Details: 03/30/2021
Customer is concerned with the unit vibrating and moving out of place during use. Removed front to inspect springs and snubber pad. Did not see anywhere on either the springs or the pads. Put a load of towels in to check operation. Found the unit was vibrating out of place due to feet slipping on the tile floor. Found front right foot locking nut disengaged from cabinet. Locked foot into place and retested. Unit tested good. If issue persists consider replacing WP210684 foot rubber
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Rochester, NY 14617
David
Job Details: 03/30/2021
The light try again the main control is shorted causing the light to remain on at all. Quoted $358.44 for repair. Customer declined to proceeded with the repair. ; dspstn on spec-tagged invntry: 1 8206232A BULB
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW03
Near Rochester, NY 14617
David
Job Details: 03/30/2021
Replaced torn bellows gasket. Tested unit for leaks. Tested ok ; dspstn on spec-tagged invntry: 1 WP8182119 BELLOW
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ2
Near Fairport, NY 14450
Dave
Job Details: 03/30/2021
Replaced door interlock and tested unit . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Fairport, NY 14450
Dave
Job Details: 03/30/2021
Replaced water tube . Tested water . Unit is no longer leaking no.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Rochester, NY 14611
James
Job Details: 03/30/2021
Q1 n. Q2 n. Q3 n. Unit intermittent to make ice. Bail arm fell off icemaker and fill tube frozen. Corrected icemaker and removed ice. Adjusted fill time due to low water pressure. Customer is to monitor.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Rochester, NY 14626
James
Job Details: 03/30/2021
"Q1 n. Q2 n. Q3 n. Unit not unlocking. Unlocked manually and door not locking now 103ohms through lock,spec is 300. Need lock. ; ordrng 1 WPW10253483 (Lock) and 1 Sh15"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Rochester, NY 14607
James
Job Details: 03/30/2021
"Q1 n. Q2 n. Q3 n. Unit not heating due to failed igniter. Replaced igniter and preheated oven; used 1 12400035 (IGNITOR), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW05
Near Macedon, NY 14502
Steve
Job Details: 03/30/2021
Found exhaust fan not starting. Ordering fan; ordrng 1 W11441128 (Fan)
We serviced a
MAYTAG DRYER
Model MGD8630HW1
Near Spencerport, NY 14559
David
Job Details: 03/30/2021
Customer still having an issue with the moisture sensors. E3 F5 error stored in diagnostics. Front sensor bars were changed but the sensor harness was never addressed. Ordering rear sensor assembly and sensor harnesses. Ordering for Mr.; ordrng 2 WPW10298258 (Harness)s and 1 W10677270 (Bulkhead sensor) and 1 WP8577274 (Thermistor) and 1 W11310045 (Harness)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of noise during use. Customer provided video and unit grinding during agitation. Following stored errors:F0E3 overload errorF2E1 stuck key Ran autodiagnostic and could not reproduce customer complaint however bearing rubbing noise is heard during spin. Customer video sounds of metal on metal grinding noise during agitation. Ordering new gearcase.; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
We serviced a
MAYTAG WASHER
Model MVWC350ALWA0
Near Webster, NY 14580
Tanner
Job Details: 03/27/2021
Q1 no Q2 no Q3 noComplaint of knocking amd banging during spin. Following stored:F2E1 stuck keyRan autodiagnostic and tested good. Ran high spin both empty and with a load of towels and tested good. Customer was washing a quilt with a load of towels when this issue presented. Too large a load for unit to balance. Made customer aware of load options intended for bulkier loads.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ00
Near Rochester, NY 14625
James
Job Details: 03/27/2021
Q1 n. Q2 n. Q3 n. Replaced bail arm and icemaker cycled with door closed.
We serviced a
KITCHENAID REFRIGERATOR
Model KDDA27TRS00
Near Webster, NY 14580
James
Job Details: 03/27/2021
Q1 n. Q2 n. Q3 n. Unit not staying on. Relay clicking on and off if you hit control board it will power on. Need board. 2252184 is nla.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Webster, NY 14580
James
Job Details: 03/27/2021
"Q1 n. Q2 n. Q3 n. Attempted to remove broken bolt. Bolt extractor broken off into bearing shaft. Need tub assembly. ; rqstng P&A on 1 W10901175 (Tub), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Brighton, NY 14610
James
Job Details: 03/27/2021
Q1 n. Q2 n. Q3 n. Removed dryer and replaced acu and pressure switch. Checked pressure hose and line filter. Tested drain and spin twice. Unit functions properly.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Rochester, NY 14606
James
Job Details: 03/27/2021
"Q1 n. Q2 n. Q3 n. Unit not starting. Found thermal fuse blown and heater shorted to case. ; ordrng 1 WP3387747 (Element) and 1 3392519 (Fuse), used 1 Sh15 from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FH02
Near Irondequoit, NY 14617
James
Job Details: 03/27/2021
Q1 n. Q2 n. Q3 n. Replaced valve and checked for leaks. Checked all burners and both ovens.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Geneseo, NY 14454
Steve
Job Details: 03/27/2021
Replaced dispenser for leaking. The washer tests good. ; dspstn on spec-tagged invntry: 1 W11465533 DISPENSER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near West Henrietta, NY 14586
Steve
Job Details: 03/27/2021
Replaced ice maker water fill tube that was frozen. Removed ice from ice maker fill tray.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS2
Near Rochester, NY 14609
Steve
Job Details: 03/27/2021
Sr# 7730360209Tested microwave with a cup of water and then a coffe cup of water and it worked as designed multiple times with no sparking. Called tech line to document.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14618
Steve
Job Details: 03/27/2021
Replaced door gasket for leaking. Took pics of floor directly in front of dishwasher that was cupped. Tested dishwasher and it did not leak. ; used 1 W11177741 (Gasket) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FW1
Near Macedon, NY 14502
Steve
Job Details: 03/27/2021
Ordering humidity sensor for failing sensor. ; ordrng 1 W11381423 (Sensor)
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Rochester, NY 14621
Steve
Job Details: 03/27/2021
Ordering light bulb for blown bulb. Ordering latch for broken latch. ; rqstng P&A on 1 WE05X20431 (Lamp) and 1 WE01X25316 (Latch)
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEYM05
Near Canandaigua, NY 14424
Steve
Job Details: 03/27/2021
Found bail arm fell of ice maker. Bent rod and reinstalled. Removed duck bill for plugged defrost drain that was causing water on floor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canandaigua, NY 14424
Steve
Job Details: 03/27/2021
Found ui in pantry door was shorted and door harness damaged. Removed power to pantry door for randomly loosing power to refigerator ; ordrng 1 W10815669 (Pantry door left ss) and 1 WPW10769076 (Pantry ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Rochester, NY 14621
David
Job Details: 03/27/2021
"Replaced the evaporator and compressor due to poor cooling. Unit tested good after repair ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE 1 W10897195 COUPLER AL 8X8 , 1 W10896689 COUPLER BR 5X4 , 1 W10896690 COUPLER , 1 W10898074 SEALANT , and 1 W10913906 VALVE 1/4"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Avon, NY 14414
Dave
Job Details: 03/27/2021
"replaced wash sump . Unit is not longer leaking and tested good in diagnostics. If any other issues arrive order W10884490 , WPW10340542 , WPW10448645 , WPW10340745 , W11177741"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Farmington, NY 14425
Dave
Job Details: 03/27/2021
Replaced bake and broil harness .replaced Dsi board . Tested unit . Tested good . If problem persists call techline .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Canandaigua, NY 14424
Dave
Job Details: 03/27/2021
Fresh food thermistor is out of range . Replaced thermistor with W10383615 foil taped and zip tied . If problem persists order W11259417 air tower and evap cover W11395558 . Unit tested good . ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fairport, NY 14450
Dave
Job Details: 03/27/2021
replaced timer . Leveled right front leg down . Tested unit . Tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Macedon, NY 14502
Dave
Job Details: 03/27/2021
Door was sagging and hitting liner not allowing door to close . Adjusted hinge . Unit now shuts as expected.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Fairport, NY 14450
Dave
Job Details: 03/27/2021
Replaced console for time issues and freezing . Tested unit . Tested good . If problem persists call techline.; dspstn on spec-tagged invntry: 1 W11295845 CONTROL-PANEL
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rochester, NY 14610
Tanner
Job Details: 03/27/2021
Q1 no Q2 no Q3 noComplaint of objects stuck under drum. Dissassembled unit and found dime between wash plate and wash basket. No other debris found. No stored errors. Ran autodiagnostic and noise heard during drain. Unit drains properly but drain is noise. Swept sump with finger. Ran drain without hose attached. Unable to remove debris from sump. Ordering new drain pump.; ordrng 1 W11396717 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Walworth, NY 14568
Tanner
Job Details: 03/27/2021
Service covered under 99932.Complaint of timer not advancing during timed dry. Examimed timer and timer is hot to touch. Timer motor never spins regardless of timer position. Timer motor has failed. Needs new timer. Customer declined repair.
We serviced a
MAYTAG DRYER
Model MGD5500FW0
Near Rochester, NY 14618
Tanner
Job Details: 03/27/2021
Q1 no Q2 no Q3 noComplaint of auto dry not drying garments. Following stored errors:F4E3 restricted air flowF1E1 Generic CCU errorRan unit on timed dry and confirmed unit tumbles and heats. Confirmee ACU receiving 120 VAC. Vent tested unit and teted poorly. Customer states rigid venting will be installed. Measured continuity of moisture electrodes through harness and tested good. ACU not reading moisture sensing circuit. Needs new ACU.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14610
Tanner
Job Details: 03/27/2021
Q1 no Q2 no Q3 noSame complaint as prior. Now unit full of wash. Attempted manual drain and drain pump putters then just hums. Drain pump has failed. Ordering new drain pump.; ordrng 1 W10876600 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHT
Near Rochester, NY 14616
James
Job Details: 03/27/2021
"Customer said unit made grinding noise everyone ice dispenser was used, but started functioning on its own. Customer no longer needs service. Told customer to reschedule if problem reoccurs and we would order auger motor"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB0I6
Near Rochester, NY 14613
Evan
Job Details: 03/27/2021
Assisting DL ; dspstn on spec-tagged invntry: 1 W10896689 COUPLER BR 5X4 and 1 W11504415 COUPLER BR 8.5X8
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Webster, NY 14580
Tanner
Job Details: 03/27/2021
Q1 no Q2 no Q3 noComplaint of shaking and walking. Customer was washing a bath mat when this occured. Following stored errors:F0E5 off balance load.Ran autodiagnostic and tested good. Reviewed use and care for unit.
We serviced a
MAYTAG DRYER
Model MGD5500FW0
Near Rochester, NY 14618
Tanner
Job Details: 03/27/2021
Q1 no Q2 no Q3 noComplaint of auto dry not drying garments. Following stored errors:F4E3 restricted air flowF1E1 Generic CCU errorRan unit on timed dry and confirmed unit tumbles and heats. Confirmee ACU receiving 120 VAC. Vent tested unit and teted poorly. Customer states rigid venting will be installed. Measured continuity of moisture electrodes through harness and tested good. ACU not reading moisture sensing circuit. Needs new ACU.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Rochester, NY 14607
Tanner
Job Details: 03/27/2021
Caller cancelled service. Stated dryer works and washer needd service but RAC is swapping washer tomorrow.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW2
Near Rochester, NY 14610
Tanner
Job Details: 03/26/2021
"Q1 no Q2 no Q3 noComplaint of rotten egg odor from machine. Customer using afresh regularly. Observed following factors contributing to odor left in machine:-Plugged drain sock causing water to drain back into machine after wash.-Excess soap causing soap scum to build and retain moisture in machine.-Debris in sump causing incomplete drainVacuumed out sump. Changed lint sock. Reviewed use and care with customer to avoid over dosing on detergent. Observed water supply hoses dated to 2011. Replaced with new water supply hoses. Replacement hoses rated for 5 years of use. During repair, the water supply valve has started to drip. The valve has much corrosion and now that is leaking must be replaced by qualified Plummer. Tested washer via auto diagnostic cycle and unit tested good. Ran clean cycle at end of service call.; used 1 TJ725RBFFP (Water supply lines) from stock"