Near Pittsford, NY 14534
Evan
Job Details: 07/06/2019
MICROWAVE KITCHENAID KHMS2040BBL0 Replacing door due to bottom of door cracking into 2 pieces causing customer not to be able to shut door. Replaced door. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 07/06/2019
WASHER WHIRLPOOL WFW85HEFW1 Customer stated unit was flashing f9e1 code (long drain) and also f3e1 code (water level system)Upon inspection discovered that pump was failing to run during cycle. Replaced pump Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found the water valve was buzzing on arrival. Water line to icemaker was not restricted. Ordering valve; ordrng 1 WPW10341329 (water valve assy)
Near Rochester, NY 14606
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found door is warped and sagging causing door to not close. Ordering door; ordrng 1 LW10599404 (dor-fip)
Near Ontario, NY 14519
Dave F
Job Details: 07/06/2019
COMPACTOR KITCHENAID KUCS181T0 Door not closing on compactor . Found debris and diaper stopping the unit from going all the way in . Pull debris out tested unit tested good .
Near North Chili, NY 14514
Steve
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFI2570FEW01 There was ice in bin on arrival but not full. Tested fan and there was a long delay and lights flickering. Ordering fan and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)
Near Ontario, NY 14519
Dave F
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFF2055FRZ00 Water filter and air filter are green .tried to reset filter no change . Power cycle unit no change . Use and care guide states should be blue to yellow then red . Called techline SR 7725270998 . Techline said they might have change the color and it is normal operating. customer instruct.
Near Fairport, NY 14450
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRTXEWFYB03 Freezer is warm but somewhat cool. Fan is running. The refrigerator need a sealed system work. Recommend evaporator. The customer is going to replace due to cost of repair
Near Penfield, NY 14526
Evan
Job Details: 07/06/2019
OVEN KITCHENAID KODE500ESS04 "Customer stated unit was not powering on. Checked for 240v unit was receiving correct voltage. Checked thermal fuse for continuity. Fuse tested closed. Upon further inspection discovered that j8 connector on relay board was loose causing issue. Reseated connector. Unit powered up as it should. Ran test bake cycle for both ovens. Unit began to display f1e1 code for relay error. Checked connections on appliance manager board. All connections are seated properly. Appliance manage needs to be replaced. Ordering control and UI ; ordrng 1 W11086141 (USER INTERFACE ) and 1 W11179310 (CONTROL ), dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX"
Near Rochester, NY 14618
Dave F
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFF2258VEB4 No water getting to icemaker . When I was here last the water authority was here and he shut off the water . I went to the self tapping valve turned off and on again and cycled ice maker. Icemaker called for water and filled up . Tested good .
Near Dansville, NY 14437
Steve
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFI2269FRZ02 Rescheduled til morning ; schdld next appmnt for 7/6 SAT !
Near Rochester, NY 14610
Evan
Job Details: 07/06/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated unit was not heating properly items are coming out wet. Checked for error codes. Unit was displaying error code 7-1 for no heat. Let diagnostic cycle begin. Checked temperature of incoming water. Water is cold. Customer needs to run hot water at sink briefly before starting machine. This will ensure hot water is entering machine. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 07/06/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing sump and motor due to unit displaying error code 4-3 for wash motor not running. Replaced sump & motor. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 07/06/2019
DISHWASHER MAYTAG MDB8959SFZ4 Customer stated top rack was falling due to weld on tracks snapping causing rack to fall. Upon inspection discovered that both sides had broken. Replaced tracks and reinstalled upper rack. Ran test cycle. Unit tested good
Near Rochester, NY 14623
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRT518SZFG00 The refrigerator was frosting near the front of the freezer. Caulked liner where it meets the cabinet in both the freezer and fresh food section. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN and 1 WP2315539 MOTOR-EVAP
Near Rochester, NY 14610
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 The refrigerator was working as expected on arrival. The ice looked good. Cleaned the coils. Customer complained the ice melted three times in last six months. The temps were good in unit and the ice was not clumpy. All fans working. The fresh food evaporator is not frosted at all. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR and 1 W11032800 MOTOR-EVAP
Near Rochester, NY 14610
Steve
Job Details: 07/06/2019
REFRIGERATOR KENMORE 106.612821 Found coils were very plugged. Restarted compressor and it started as expected. Clean what i could from the coils but could not get it all. Cutsomer is going to monitor temps in fresh food section. ; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 833697 MOTOR-COND
Near Rochester, NY 14617
Steve
Job Details: 07/06/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Defrosted fresh food evaporator. Removed all ice. Found refrigerator sitting out of level, left side sitting low. Recommended shimming left side. Caulked liner. Fastened back cover to ff evaporator properly."
Near Rochester, NY 14623
Steve
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFF2055YEM00 Found evaporator full of frost. Removed frost. Heater and fan tested good. Replaced defrost thermistor. ; dspstn on spec-tagged invntry: 2 WPW10383615 THERMISTER-FREEZER
Near Penfield, NY 14526
Evan
Job Details: 07/06/2019
RANGE WHIRLPOOL WFE540H0ES1 Customer stated they were using cook time timer and unit would heat oven while Cook time was selected. Called techline to inquire about reason cook time would run bake cycle. Techline recommendation is replacement of main control. Replaced main control. Ran cook time cycle again. Unit is still running bake element during cook time cycle. Suggesting customer use actual timer on oven to eliminate issue. Also replacing cooktop due to cooktop beginning to bubble. Replaced cooktop. Unit tested good Sr:7725273599
Near Rush, NY 14543
Dave F
Job Details: 07/06/2019
MICROWAVE WHIRLPOOL WOC75EC0HV00 F6E0 error code . Oven user interface lost communication also F4E1 microwave cavity sensor error .restarted unit with factory reset oven needs control and user interface. F6E4 error code mismatch Acu and user interface. Called techline SR 7725275561 . Techline said this is an issue that is known and will have an OTA update coming to fix issue . .
Near Canandaigua, NY 14424
Dave F
Job Details: 07/05/2019
DISHWASHER GE GDT720SSF0SS Dishwasher leaking between wash pump and sump . Found there is a hole in the rubber hose between those . Found the kit WD24X23177 to fix issue. Ordering kit .; ordrng 1 WD24X23177 (dishwasher hose kit)
Near Rochester, NY 14618
Steve
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 On arrival the less were working this time. The customer states that they randomly start flickering. Ordring led control. ; ordrng 1 W10830288 (cntrl-elec)
Near Hilton, NY 14468
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Referring customer to whirlpool for repeat issue. Called techline to document findings. Customer is going to defrost setting up return visit to resume diagnosis did not charge customer because they wanted to contact whirlpool. ; schdld next appmnt for 7/10 WED !
Near Rochester, NY 14624
Steve
Job Details: 07/05/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Found a metal bracket in front of the dishwasher door top that was holding the door open. The dishwasher is not fastened. Ordering brackets for mail out only. He kickplate retainer is missing. Ordering retainer. ; ordrng 1 WP8269145 (brckt-mtg MAIL OUT ONLY) and 1 WPW10503548 (retainer MAIL OUT ONLY), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near West Henrietta, NY 14586
Steve
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Found the led in freezer not turning on for a few seconds. And the power to light is fluctuating. Ordering door switch and led control board. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 WPC3680310 (light switch)
Near Fairport, NY 14450
Dave F
Job Details: 07/05/2019
RANGE WHIRLPOOL GW399LXUS06 "Ignitor is weak and no longer igniting as it should . Ordering new ignitor 74007498. Low drawer roller is broken order parts . Roller WPW10272883, shaft WP74005231 and nut WP488130; ordrng 1 74007498 (igniter,oven) and 1 WP488130 (nut) and 1 WP74005231 (shaft- sto) and 1 WPW10272883 (roller)"
Near Pittsford, NY 14534
Dave F
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFC2061HEB Compressor was not running when arrived . Found the start device not turning unit on . Had Starr device tester in truck . Tested unit with tester. Compressor turned on and started cooling . Ordering new start device W10613606; ordrng 1 W10613606 (start-dev)
Near Rochester, NY 14612
Dave L
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MSS25C4MGZ01 "Refrigerator panel on left side (external) was delivered with a scratch that was touched up with a mismatched gray paint. Also, the ice maker was not harvesting. The bail arm needed to be prodded unstuck. Wp4396174 sending customer correct paint per techline; ordrng 1 Wp4396174SHIPDIRECT (SHIP DIRECT.)"
Near Rochester, NY 14617
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWC200XW1 Customer stated unit was leaking from underneath unit. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle but could hear that motor is very noisy during spin/agitate. Customer to monitor leak and contact office if issue arises. Ordering motor ; ordrng 1 WPW10006416 (MOTOR )
Near Rochester, NY 14625
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWB750WQ0 "Customer stated unit is leaking water onto floor and lid will not latch. Upon inspection discovered unit has hole rusted in top near bleach cup causing water to leak from top when bleach cup is being filled. Lid has rusted out on left side causing hinge not to stay seated this is why lid will not lock. Also discovered that bearing inside machine is beginning to fail. Ordering top and lid and hinges and hinge screws. ; ordrng 1 WPW10119492 (LID ) and 1 WPW10119828 (HINGE SCREWS ) and 1 WPW10141678 (TOP WHITE ) and 1 WPW10141681 (HINGE ) and 1 WPW10141682 (HINGE ), dspstn on spec-tagged invntry: 1 W10435302 BEARING and 1 WPW10619844 LATCH"
Near Rochester, NY 14625
Dave F
Job Details: 07/05/2019
MICROWAVE IKEA IBMS1455DS00 Replaced switches same issue . Called techline again .SR 7725253641 . Techline said to order and replaced .inverter board W10217711 and MAGNETRON 8206079. ; ordrng 1 8206079 (magnetron) and 1 W10217711 (inverter)
Near Penfield, NY 14526
Evan
Job Details: 07/05/2019
RANGE WHIRLPOOL WFE515S0ES0 Customer stated unit was not powering up control but burners are working. Upon inspection discovered unit was receiving proper voltage but control would not accept commands. Replaced control. Unit still was not showing numbers in display discovered that power cord has short internally. L1 is receiving 220 v L2 is receiving no voltage . Ordering 3 prong cord ; ordrng 1 W11229685 (CORD )
Near Rochester, NY 14618
Steve
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced right door and freezer handle for damage on arrival. The refrigerator tested good.
Near Rochester, NY 14623
Steve
Job Details: 07/05/2019
DISHWASHER GE CDT835SSJ2SS Added larger screw to kickplate to fasten. The kickplate tests good.
Near Pittsford, NY 14534
Steve
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Found the harness inside door is broken causing no ice production. Ordering door. Quoted customer and they denied the repair. Called office and part is covered under loyalty retention program as per kb; ordrng 1 LW10691266 (dor-fip)
Near Geneva, NY 14456
Dave F
Job Details: 07/05/2019
DRYER WHIRLPOOL WGD4815EW2 The catch in the door was not clipping in all the way and just become loose .replaced catch and adjusted striker door is now closing as expected.
Near Hilton, NY 14468
Dave L
Job Details: 07/05/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced ice maker due to no ice. Customer to monitor after 24 hours. ; used 1 W11294907 (ICE MAKER) from stock
Near Rochester, NY 14612
Dave L
Job Details: 07/05/2019
DISHWASHER MAYTAG MDB7949SDM1 ReplAced drain pump due tounit not draining. Unit tested good.
Near Rochester, NY 14626
Dave L
Job Details: 07/05/2019
COIN-OP WASHER BROAN NHAH8283756 Drug screening appointment
Near Rochester, NY 14624
Steve
Job Details: 07/05/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Replaced motor/sump for motor getting power but not starting. The part is covered under loyalty retention program as per kb The dishwasher tests good.
Near Hemlock, NY 14466
Dave F
Job Details: 07/05/2019
WASHER MAYTAG MVWB765FW2 F6E3 F6E2 error codes . Washer needs new user interface W11135391 and control .W11195970 ordering user interface.; ordrng 1 W11135391 (console)
Near Rochester, NY 14615
Steve
Job Details: 07/05/2019
RANGE MAYTAG MER5552BAS The overlay on the control has a hole in it and the cancel button gets stuck. Quoted customer 509.48 for repair. Customer declined and is going to replace.
Near Rochester, NY 14606
Steve
Job Details: 07/05/2019
WASHER WHIRLPOOL WFW75HEFW0 Tested washer with clothes in it. The washer worked as expected. Removed back panel. Shocks are good. Moved pressure switch line in case it was tapping back wall. The washer spun as expected. Customer is going to monitor.
Near Rochester, NY 14617
Dave L
Job Details: 07/05/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evaporator is frosted over. Customer was not home and did not make arrangements for payment. Quoted 313.09 for labor to defrost coil. Unable to do any work without authorization.
Near Webster, NY 14580
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Defrosted the evaporator. Put the defrost on an 8 hour schedule. Customer to monitor.
Near Webster, NY 14580
Dave L
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced frozen water tube that was preventing ice.
Near Webster, NY 14580
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced damper due to noise
Near Fairport, NY 14450
Evan
Job Details: 07/05/2019
WASHER MAYTAG MHW7100DW0 Customer stated unit was stuck in wash cycle. Upon arrival unit was in drain lockout. Manually opened door. Checked for error codes. Discovered unit flashing f3e1 error code. (Water level system error) inspected pressure hose. Discovered hose was not fully seated on switch. Reseated hose. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWC565FW0 Customer stated unit was producing burning smell. Upon arrival could see gear case oil coming from bottom of unit. Inspected underneath unit. Discovered that gear case bearing had failed this was causing issue. Belt guard and undercarriage was covered in gear case oil. Ordering gear case. ; ordrng 1 W11035751 (GEAR CASE )
Near Ontario, NY 14519
Evan
Job Details: 07/05/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Replacing intake valve due to unit leaking from valve due to threads on valve being stripped. Replaced valve. Ran test cycle. Unit tested good
Near Sodus, NY 14551
Evan
Job Details: 07/05/2019
OVEN AMANA AGR5330BAS3 Customer stated unit during bake cycle unit would only heat up to 260 degrees and then control panels would begin to flash and go blank. Checked for error codes. No codes were present. Ran test bake to 350. Unit heated up to temperature as it should. Let unit sit at 350 for 20 mins. Canceled cycle ran test broil cycle. Unit heated up and held temperature as it should. Could not replicate issue at this time. Customer to monitor and report back if issue persists. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Webster, NY 14580
Evan
Job Details: 07/05/2019
OVEN KITCHENAID KEBK101BBL00 Replacing thermostat due to unit not heating properly. Replaced thermostat and ran test preheat to 350. Calibrated unit to correct temperature swing. Unit tested good ; dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX
Near Rochester, NY 14624
Dave L
Job Details: 07/05/2019
RANGE WHIRLPOOL WEG750H0HZ0 Front left burner electrode is grounding to case. Ordering electrode. ; ordrng 1 W10669524 (igntr-surf) and 1 W10669526 (igntr-surf)
Near Newark, NY 14513
Dave F
Job Details: 07/05/2019
OVEN WHIRLPOOL WFG320M0BB2 Replaced oven ignitor due to not lighting . Cycled unit on and off multiple times . Unit lit every time . Unit tested good .
Near Rochester, NY 14606
Dave L
Job Details: 07/05/2019
DRYER MAYTAG MGDB755DW3 Checked unit for long dry times unit cycling properly. Venting was clear open moisture sensor error. Ordering harness sensor and control; rqstng P&A on 1 W10831163 (cntrl-elec) and 1 W10853313 (sensor) and 1 W10865052 (harns-wire)
Near Newark, NY 14513
Dave F
Job Details: 07/05/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Right hand gasket is torn on the top . Replaced gasket . Gasket is sealing as it should
Near Macedon, NY 14502
Dave F
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap was frozen over . Ran all thermistor tests in diagnostics and passed . Defrosted unit . Found the fresh food defrost thermistor was loose . Made sure it was in correct position. Foil tapes and zip tied . Ran test four to check 3 way valve proper function. Passed. Sealed cabinet around fresh food . Change defrost mode to basic from adaptive . Evap cover has screws on the top . Unit tested good . Customer to monitor.
Near Rochester, NY 14617
Dave L
Job Details: 07/05/2019
DISHWASHER KITCHENAID KDTM404ESS1 Ordering sump due to noise from sprayer. ; ordrng 1 W10861526 (pump&motor)
Near Rochester, NY 14609
Dave L
Job Details: 07/05/2019
WASHER MAYTAG MVWB750YW0 Replacing rust damaged parts. Hinge is binding and suspension is worn. Ordering suspension and hinge. ; ordrng 1 W10440786 (suspension) and 1 WPW10141680 (hinge)
Near Rochester, NY 14609
Dave L
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MRT118FZEM00 Unit is freezing items in the fresh food section due to a low charge. Parts covered per kb; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
Near Rochester, NY 14618
Dave F
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Replaced left hand fresh food section door for damage on delivery. Door is sealing and closing as expected.
Near Rochester, NY 14617
Dave L
Job Details: 07/05/2019
FREEZER KITCHENAID KRSF505ESS00 Replaced controls due to RC defrost issue. Defrosted RC evaporator. Customer to monitor.
Near Rochester, NY 14609
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWB766FW0 Customer stated they are experiencing same issue as before. Checked for error codes. Unit is flashing f6e2 (UI cannot year acu) and f6e3 (acu cannot hear UI) User Interface and control are failing to communicate consistently. Replacing control and ordering console. Unit is Atec warranty ; ordrng 1 W10919546 (CONSOLE )
Near Rochester, NY 14621
Evan
Job Details: 07/05/2019
RANGE FRIGIDAIRE FGGF3047TFA Replacing oval burner cap due to unit missing cap. Replaced cap. Unit tested good
Near Rochester, NY 14622
Evan
Job Details: 07/05/2019
MICROWAVE WHIRLPOOL WMH53520CW2 Customer stated unit was not heating 1 week after magnetron was replaced. Discovered that diode was failing. Replaced diode. Ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near Rochester, NY 14606
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Spliced evaporator and dryer due to unit not cooling. Unit began cooling after instAll
Near Groveland, NY 14462
Steve
Job Details: 07/05/2019
WASHER MAYTAG MVWB835DW3 "Replaced main control, UI and harness between them for communication errors that was preventing operation. Calibrated and tested. The washer tested good."
Near Pittsford, NY 14534
Steve
Job Details: 07/05/2019
DISHWASHER KITCHENAID KDTE334DSS0 Found the sump was leaking at the diverter. Quoted customer 461 for repair. Customer denied. Called office and part is covered under Loyalty retention program. Replaced motor sump assembly. The dishwasher tested good.
Near Rochester, NY 14618
Steve
Job Details: 07/05/2019
REFRIGERATOR JENN AIR JFC2089WEM11 Found filter head was leaking. Replaced filter head and the water is not leaking. The water dispenser has a delay shutting off when calling for water. Replaced connection at the reservoir. The refrigerator tests good.
Near Rochester, NY 14610
Steve
Job Details: 07/05/2019
DRYER WHIRLPOOL WED85HEFW0 Replaced Ui for Ui unresponsive. The dryer tested good. ; dspstn on spec-tagged invntry: 1 W10909685 FUSE-THERMAL
Near Rochester, NY 14623
Steve
Job Details: 07/05/2019
WASHER MAYTAG MVWB765FW3 Customer complained of long wash times. Tested in diagnostics. Found cold water was not on. The unit would not rinse. Turned water on and the washer worked as expected.
Near Conesus, NY 14435
Dave F
Job Details: 07/05/2019
WASHER WHIRLPOOL MVWB835DW1 Error codes . F6E3 F0E3 F6E2 . User interface is dead and control not lighting up . Replaced control and user interface ran in calibration. Tested unit in auto diagnostics. Unit tested good . .
Near Canandaigua, NY 14424
Dave F
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezer door not sealing correctly. Found the bottom of the gasket was pushed more then the top . Shimmed bottom of t brackets . Heated gasket and resealed . Freezer door is now sealing as expected.
Near Victor, NY 14564
Dave F
Job Details: 07/05/2019
OVEN WHIRLPOOL WOC75EC0HS00 Oven feels hot on the bottom found that the drawer underneath the wall oven is blocking the vent Customer is going to contact Installers. User interface was not scrolling like it should be kept going to the top . Did a factory reset on unit . User interface is now working as expected . . Gave tips and trick and best usage on how to use unit . Customer instruct.
Near Macedon, NY 14502
Dave F
Job Details: 07/05/2019
DRYER MAYTAG MGDX655DW2 Dryer having long dry times . Tested temperatures coming from dryer turned off at 161 as it should . Used the dryer tester and found the vent has poor venting . Took off vent and looked inside . Could see the vent was clogged . Customer is going to clean vent . Unit tested good .
Near Webster, NY 14580
Dave F
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Freezer door catching on the inside when opening and closing . Adjusted door hinge on freezer door . Adjusted legs to level unit . Doors are now closing as expected . Tightened handles on door as well for being loose .
Near Webster, NY 14580
Dave F
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Fresh food evap frosted over. Went into diagnostics tested all thermistors . Tested good . Changed defrost mode to basic from adaptive. Sealed cabinet on fresh food section made sure the gaskets are sealing . Defrosted evap . Made sure defrost thermistor is in correct location and foil taped and zip tied . Ran test four In diagnostics. 3 way valve is working as the fresh food evap frosted the defrosted when it went to freezer . Made sure the temperatures on the unit are set correctly. The evaporator cover has the screws on top and tabs not broken . Customer will monitor. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Fairport, NY 14450
Dave F
Job Details: 07/05/2019
MICROWAVE WHIRLPOOL GMC275PDB6 Replaced magnetron and diode due to not heating . Tested unit after repair . Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MRT311FFFH00 Refrigerator is in garage. There is some frost build up by the door . Cabinet and gasket are sealing well . Didn't find any issues
Near Rochester, NY 14606
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 U it is not making ice due to an open ice maker motor. Replaced ice maker. Unit tested and filled. Customer to monitor.
Near Rochester, NY 14606
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 User Interface was not working - light was out. Replaced UI. Fridge working OK.
Near Rochester, NY 14621
Dave L
Job Details: 07/05/2019
DRYER KENMORE 417.804127 The thermal limiter was cross wired with the operating thermostat causing the dryer to shut off every time it heated up. Corrected wiring.
Near Rochester, NY 14609
Dave L
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRT318FMDW01 Lowered freezer setting and made sure liner gap was filled. Moved items away from back of fridge to allow better airflow to condenser.
Near Rochester, NY 14623
Dave L
Job Details: 07/05/2019
WASHER WHIRLPOOL WET4027HW0 Replaced capacitor and bracket and pulley shield.
Near Henrietta, NY 14467
Steve
Job Details: 07/05/2019
REFRIGERATOR FRIGIDAIRE FFPT10F3NW Suite 145 replaced defrost timer for not cooling. Replaced gasket that keeps falling out. The refrigerator tested good.
Near Webster, NY 14580
Evan
Job Details: 07/05/2019
DRYER WHIRLPOOL MED5500FC0 Customer stated unit was producing rattling noise while drum in spinning. Upon inspection discovered that unit was missing blower bracket screw and and also screws that mount heater were loose. Tightened heater screws and replaced missing screw for heater bracket. Ran unit for customer. Unit tested good
Near Rochester, NY 14622
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWX600XW0 Replacing control due to unit continually flashing f7e1 error code for basket speed fault. Actuator was previously replaced. Replaced control and ran multiple rinse and spin cycles to confirm unit was functioning properly. Could not get code to reappear after control replacement. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 07/05/2019
WASHER WHIRLPOOL WFW95HEXW2 Customer stated that unit was flashing f6e1 error code and could not get door open. Checked for error codes. Unit displaying multiple codes f6e1 (MCU failing to communicate with ccu) f9e1 (long drain) f1e1 (ccu eeprom error). Unit needs MCU and drain pump filter to be replaced. Quoted customer for repair. Customer does not want to proceed due to MCU part cost. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 07/05/2019
RANGE WHIRLPOOL WFG510S0HS1 Replacing cooktop due to old cooktop having large debt in left side of cooktop. Replaced cooktop. Tested burners. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 07/05/2019
DRYER MAYTAG MED6000XW1 Customer stated that unit had caught fire directly after starting a load. Unit had hole burned in top of machine. Removed lid to inspect control. Discovered thermal event at control . Called techline to document findings SR:7725261413
Near Pittsford, NY 14534
Dave F
Job Details: 07/05/2019
WASHER MAYTAG MTW6500TQ Washer suspension feels weak . Doesn't bounce back up like it should . Replaced suspension. There was an error code F 51 which is an RPS error code . Ran in diagnostics on spin and RPS sensor is working . Ran unit in auto diagnostics ran through each function. Tested good. Ran some towels in unit .unit tested good .
Near Ontario, NY 14519
Evan
Job Details: 07/05/2019
DISHWASHER JENN AIR JDB9800CWP2 Replacing detergent dispenser due to dispenser door sticking while opening to dispense soap. Replaced dispenser. Ran test cycle. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 07/05/2019
WASHER WHIRLPOOL WTW8800YC1 Swapping water lines to due cold being hooked up to hot abs hot being hooked up to cold. Swapped lines. Ran test cycle. Unit tested good ATEC WARRANTY
Near Walworth, NY 14568
Evan
Job Details: 07/05/2019
DRYER WHIRLPOOL WED4815EW1 Customer stated unit they were experiencing long dry times. Upon inspection discovered that door gasket was not fully seated allow heat to escape from bottom of door. Reinstalled gasket properly. Ran test cycle. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 07/02/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated unit was not dissolving soap or cleaning dishes. Upon inspection checked for codes discovered unit was flashing code 4-3 for wash motor not running. Confirmed voltage at motor. Ordering sump & motor ; ordrng 1 W11087376 (SUMP & MOTOR )
Near Rochester, NY 14624
Steve
Job Details: 07/02/2019
FREEZER WHIRLPOOL WRX735SDHZ01 Replaced UI for low temps in fresh food section. Customer is going to monitor for a couple days. Scheduling for Monday 7/8 if temps are back to normal customer will call to cancel. ; ordrng 1 12002355 (thermistor kit)
Near Rochester, NY 14625
Dave L
Job Details: 07/02/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Air is leaking into ice bin through liner this is causing all of the ice to stick together. Ordering door. Crisper shelf Is broken causing shelf to fall ordering shelf.; ordrng 1 LW11026425 (DOOR FREEZER) and 1 W11188040SHIPDIRECT (SHIP DIRECT)
Near Williamson, NY 14589
Dave L
Job Details: 07/02/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control and repaired orange wire that was broken preventing power to the user interface. UI and ice dispenser works but control is not sending voltage to water valve. Checked continuity in harness. Ordering control. ; ordrng 1 W11196400 (CONTROL)
Near Rochester, NY 14624
Shaiman
Job Details: 07/02/2019
WASHER MAYTAG MVWB835DW3 Customer concerned that the unit won’t always start cycles; machine will freeze at the beginning of a cycle and requires a power reset to start normal operation. UI and control board should be replaced. ; ordrng 1 W11115285 (USER INTERFACE ) and 1 W11170706 (CONTROL)