Near Pittsford, NY 14534
Steve
Job Details: 10/21/2020
RANGE WHIRLPOOL MER6600FZ2 Replace cooktop for scratch on arrival. The cooktop tests cook.
Near Pittsford, NY 14534
James
Job Details: 10/21/2020
COOKTOP MAYTAG MER8700DS0 Q1 n. Q2 n. Q3 n. Bake element melted. Replaced element and tested. Oven functions properly.
Near Rochester, NY 14617
David
Job Details: 10/21/2020
FREEZER KITCHENAID KRFF507HPS00 Left rear fresh food led module was shorted causing multiple light to fail. Replaced module and lighting returned. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Fairport, NY 14450
Steve
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8100BW0 Found seal was squealing when basket turned at low speeds. Removed seal and replaced. Greased and glued seal back into place. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14618
James
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not washing dishes spray arms not rotating. Need pump. Replaced pump and tested. Unit functions properly. Water is not hot when dishwasher is started. Recommend running sink until water is hot before starting cycle and using high temp wash option. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Fairport, NY 14450
Dave
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Bottom spray arm was causing tidal waving and the unit was leaking. Found the bottom spray arm was not on all the way . Turned it until it clicked . Tested unit in diagnostics. Unit tested good.; dspstn on spec-tagged invntry: 1 W11177741 GASKET
Near Rochester, NY 14606
James
Job Details: 10/21/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 Replaced dispenser parts and tested. Ice falls down the center of the chute as designed. Unit functions properly.
Near Spencerport, NY 14559
James
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced pump and gasket. Ran unit and found no leaks.
Near Rochester, NY 14616
James
Job Details: 10/21/2020
WASHER FRIGIDAIRE FFLE3911QW0 Replaced user interface and tested. Unit intermittently working. Called tech support they said issue can occur if lid is warped and not engaging lid lock fully. Adjusted lid switch and found actuator running continuously. Removed actuator and reinstalled and unit was functioning properly. Customer is to monitor.
Near Pittsford, NY 14534
Steve
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTM354ESS3 Replaced motor for stalling motor. The dishwasher tests good
Near Geneseo, NY 14454
Steve
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Found compressor connection not hooked to compressor
Near Fairport, NY 14450
Dave
Job Details: 10/21/2020
COOKTOP KITCHENAID KICU509XSS Unit has F47 error code . Replaced the module . Tested unit . Tested good .
Near Hilton, NY 14468
David
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Unit still leaking after install called Techline. They could not provide an answer but recommended replacingSr7729086925Inlet water valve and float. ; ordrng 1 WPW10346525 (Float) and 1 W11175771 (Valve) and 1 WPW10195536 (Fill assm) and 1 WP8531323 (Gasket)
Near Rochester, NY 14612
David
Job Details: 10/21/2020
REFRIGERATOR GE GSS25GSHKCSS Unit is not cooling due to an open evaporator fan motor. Ordering motor ; ordrng 1 WR60X10307 (Evaporator fan)
Near Pittsford, NY 14534
Dave
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Ice maker is broken at the motor and twist tray . Ordering new ice maker W10873791; ordrng 1 W10873791 (icemaker)
Near Mendon, NY 14506
Steve
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Found unit has low charge. 5e unit had been tapped previously. Added refrigerant to get matching working until repair. ; ordrng 1 W10858281 (evaporator) and 1 WPW10143759 (DYE DRIER), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Pittsford, NY 14534
Steve
Job Details: 10/21/2020
DRYER KENMORE 11087086601 "Found hinge is overextended and door is opening when closed. Ordering hinge. ; ordrng 1 WPW10310366 (hinge), dspstn on spec-tagged invntry: 1 279570 LATCH/STRIKE KIT"
Near Rochester, NY 14613
David
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Defrost thermistor is out of tolerance causing ice build up near fan. Ordering thermistor. ; ordrng 1 WPW10384183 (Thermistor)
Near Rochester, NY 14611
Evan
Job Details: 10/17/2020
WASHER MAYTAG MVWX700XW2 Customer stating that unit wouldn’t fill or run cycle. Discovered f8e1 relating to long fill code and f7e1 relating to basket speed fault. Customer stated that valves on sink were recently changed. Actuated both water valves and both are functioning as they should. Ran tach verification test and confirm that speed sensor is functioning. Control is not correctly sensing when water is in tub due to drain pump timing out. Ordering control ; ordrng 1 W10480132 (CONTROL )
Near Rochester, NY 14618
Steve
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Replaced board with same result board getting power but not sending power to other board. Ordering both boards ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
Near Farmington, NY 14425
Steve
Job Details: 10/17/2020
RANGE WHIRLPOOL WFG540H0ES0 Rescheduled for next Friday; schdld next appmnt for 10/23 FRI !
Near Brockport, NY 14420
David
Job Details: 10/17/2020
DRYER WHIRLPOOL MGD6230RHW0 "Console ordered did not include led screen. Re ordering correct part ; ordrng 1 W11413566 (Console), dspstn on spec-tagged invntry: 1 W11406678 CONSOLE"
Near Rochester, NY 14626
David
Job Details: 10/17/2020
MICROWAVE WHIRLPOOL WML55011HS5 Unit is making a loud noise from the turn table ordering turn table motor ; ordrng 1 W11213881 (Turntable)
Near Rochester, NY 14626
David
Job Details: 10/17/2020
WASHER WHIRLPOOL LSC9355AN0 "Unit will not drain or spin because the lid switch will not close. Agitator dogs are broken causing poor agitation. Replaced switch and will return with agitator dogs to complete the repair Customer ; ordrng 1 80040 (Agitator dogs), dspstn on spec-tagged invntry: 1 285671 SWITCH-LID"
Near Rochester, NY 14617
James
Job Details: 10/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Replace panel
Near Brighton, NY 14620
Evan
Job Details: 10/17/2020
WASHER WHIRLPOOL WTW6400SW0 Replacing bleach dispenser due to hose running to dispenser cracking and dripping from crack. Also replaced fill hoses per customer request. Tested unit. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 10/17/2020
DISHWASHER KITCHENAID KDTE234GBL1 Replacing inner door panel and tub plugs due to original interior door panel having dent on top part of panel. Replaced panel. Installed tub plugs. Unit tested good
Near Webster, NY 14580
James
Job Details: 10/17/2020
MICROWAVE JENN AIR JMC3415ES01 Q1 n. Q2 n. Q3 n. Door grinding when opened and turntable makes shuttering noise. Found door panel not aligning on upper hinge and grinding. Turntable motor is binding and making noise. Need door and motor. Parts on back order. ; ordrng 1 W10865477 (motor-turn) and 1 W10872726 (door/mw)
Near Fairport, NY 14450
Evan
Job Details: 10/17/2020
DISHWASHER MAYTAG MDB8959SKZ0 Customer stated that unit is not draining and flashing code. Discovered f9e1 code for unit failing to drain. Discovered that chopper inside pump impeller has Broken off and causing pump impeller not to spin. Removed broken chopper. Tested unit. Unit tested good
Near Webster, NY 14580
James
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Unit leaks with filter installed. Filter was seized and housing of filter head cracked when filter was removed. Need plat and head. ; ordrng 1 W11346623 (FILTER HEAD) and 1 WP67001668 (plate- fil)
Near Scottsville, NY 14546
Steve
Job Details: 10/17/2020
DRYER MAYTAG MDE3706AYW Replaced rollers and idler and belt for noisy dryer. The dryer tests good.
Near Pittsford, NY 14534
Evan
Job Details: 10/17/2020
WASHER WHIRLPOOL WFW5620HW1 Customer stating that unit is producing squealing noise while unit begin to advance into spin. Discovered that noise is coming from suspension rods at rear of machine. Lubricated suspension rods and tested unit. Could not replicate noise. Unit tested good
Near Hamlin, NY 14464
David
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Replaced fan, diffuser, machine control, and thermistor due to freezing temps in the fresh food section. Set unit to recommended with the damper in the cold position. This should maintain freezer temperatures while preventing items from freezing in the fresh food section. Customer to monitor. Customer"
Near Fairport, NY 14450
Steve
Job Details: 10/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Found freezer at room temp and frost and ice in fresh food section evaporator. No fans running. Recycled power for two minutes and the refrigerator started to cool properly. Removed frost and ice from fresh food section evaporator. Called tech line. Both thermistors in fresh food section tested good. Customer is going to monitor
Near Rochester, NY 14622
David
Job Details: 10/17/2020
RANGE KITCHENAID KODE500ESS02 Customer stating that the unit is heating by itself and sometimes shuts off by itself while in use. Stuck key error code found in diagnostics l. Recommending that the control and console be replaced together and the oven vent be sealed with foil tape. Customer has an NSI service agreement hat we no longer service . They agreed to pay us labor to install parts instead of using another service company with their warranty. Parts are still covered under the manufacturers warranty. ; ordrng 1 W11179310 (Control) and 1 W11086141 (Console)
Near Farmington, NY 14425
Steve
Job Details: 10/17/2020
WASHER MAYTAG MVWX655DW1 Found hub that is holding basket to gearcase was worn causing agitator to spin out of control in spin cycle causing we clothing at end of cycle. ; used 1 W10528947 (HUB) from stock
Near Hamlin, NY 14464
David
Job Details: 10/17/2020
DRYER WHIRLPOOL WGD49STBW2 Customer decided not to have the dryer converted.
Near Hilton, NY 14468
David
Job Details: 10/17/2020
REFRIGERATOR GE PDS22MBRBWW Replaced control for not defrosting freezer. Removed ice fromEvaporator. Thermistors tested ok. Customer to monito
Near Canandaigua, NY 14424
Steve
Job Details: 10/17/2020
WASHER MAYTAG MVWC465HW0 Replaced lid lock for not locking lid causing no spin. ; used 1 W11307244 (LATCH) from stock
Near Bloomfield, NY 14469
Steve
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Replaced compressor for not starting. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14623
Evan
Job Details: 10/17/2020
DRYER WHIRLPOOL MEDB766FW0 Customer stating that unit is still producing rattling noise after repair. Discovered that left side roller was sticking causing noise. Changed out rollers. Ran unit on hight heat for 20 mins could not replicate issue. Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Rochester, NY 14622
James
Job Details: 10/17/2020
WASHER MAYTAG GHW9150PW2 Replaced customer supplied part
Near Rochester, NY 14622
James
Job Details: 10/17/2020
REFRIGERATOR GE GSHS5KGXGCSS Replaced door stop. Door operates properly
Near Rochester, NY 14622
James
Job Details: 10/17/2020
DRYER MAYTAG GEW9250PW1 Found heating element open. Replaced element and thermistor. Cleaned blower housing. Unit functions properly.
Near Webster, NY 14580
James
Job Details: 10/17/2020
OVEN KITCHENAID KEBS109BBL01 "QQ n. Q2 n. Q3 n. Unit not powering on. Bypassed thermal fuse and verified cooling fan operation. Replaced thermal fuse and preheated oven. Cooling fan remains on after cycle is ended. Oven functions properly ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Webster, NY 14580
James
Job Details: 10/17/2020
DRYER MAYTAG MEDE900VJ1 Dryer vent came loose. Reconnected vent and tested.
Near Webster, NY 14580
James
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL KBFS20EVWH10 Replaced gaskets and molded with heat gun. One year warranty on repair.
Near Hemlock, NY 14466
Steve
Job Details: 10/17/2020
DISHWASHER GE GDF620HMJ2ES Replaced ui for unresponsive ui. The dishwasher tests good
Near Rochester, NY 14609
James
Job Details: 10/17/2020
WASHER KENMORE 110.2512281 Q1 n. Q2 n q3 n. Unit not powering on. Disconnected all wires from control and reconnected and unit began functioning. Customer is to monitor. If problem persists replace control.
Near Rochester, NY 14618
James
Job Details: 10/17/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Freezer feels warm. Fresh food at 35 set to 40. Replaced control and user interface. Customer is to monitor. If problem persists replace icemaker. WPW10300024; dspstn on spec-tagged invntry: 1 W11043763 CONTROL
Near Penfield, NY 14526
Evan
Job Details: 10/17/2020
WASHER WHIRLPOOL MVWC465HW2 Replacing inlet assembly due to threads being stripped on original assembly causing unit to leak from inlet. Replaced water valve. Tested unit. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 10/17/2020
WASHER MAYTAG MVWC565FW2 Customer stated that unit would not engage into spin. Checked for error codes no codes present. Ran tested cycle. Unit would not spin or agitate during cycle. Discovered that control is causing issue. Replaced control and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11399433 CONTROL
Near Rochester, NY 14625
Evan
Job Details: 10/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replacing drain hose due to customer missing drain hose extension. Replaced extension and tested unit. Unit is draining as it should now. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/17/2020
MICROWAVE WHIRLPOOL WMH53520CS7 Customer stated that door would not acknowledge once it was opened and interior light was not functioning. Issue is with interlock switches. Replaced interlock switches. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Rochester, NY 14621
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Replaced the thermostat and ice door flap with kit . Tested unit . Tested good .
Near Rochester, NY 14620
Steve
Job Details: 10/16/2020
DRYER MAYTAG MED7230HW0 Found the power coming to dryer was bad. L1 has 120 L2 has 63 volts causing tNo heat to dryer.
Near Rochester, NY 14609
Steve
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW7500GC2 Washer had spin limited by water temp error code. Tested valve and cold water was shooting out hot water valve when turned on. Replaced water valve and washer tests good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Brighton, NY 14610
Steve
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHW0 Found f7e1 no heat error code. After inspection found the heater wire was disconnected from heater. Reconnected and tested. The heater is heating now.
Near Rochester, NY 14619
Evan
Job Details: 10/16/2020
RANGE WHIRLPOOL WFE505W0HW1 Replacing terminal block and harness due to unit burning up at L1 terminal. Replaced all parts. Tested unit. Unit tested good
Near Rochester, NY 14606
James
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Q1 n. Q2 n. Q3 n. Replaced freezer door. Fresh food door gasket comes loose. Reinstalled gasket and applied silicone around it. Molded gasket with heat gun.
Near Rochester, NY 14610
Steve
Job Details: 10/16/2020
DISHWASHER GE GDF570SSJ0SS Quoted for ui replacement due to becoming unresponsive and after power recycle it works for a while. ; rqstng P&A on 1 WD21X23703 (UI)
Near Rochester, NY 14610
Steve
Job Details: 10/16/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Found microwave first number on display is partially missing. Ordering control board. Left ui with customer to replace on return visit. ; ordrng 1 W10891907 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL"
Near Pittsford, NY 14534
Dave
Job Details: 10/16/2020
DISHWASHER JENN AIR JDB8200AWP0 Replaced control and wire harness. Tested unit in diagnostics. Unit tested good . Heater is working ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN and 1 W10473198 CONTROL
Near Rochester, NY 14624
David
Job Details: 10/16/2020
WASHER WHIRLPOOL WFW85HEFW1 Unit is intermittently going onto a drain lockout and throwing a water level sensor error. Checked DC voltage to sensor. 5VDC present at the control. Harness tested good. Checked pressure hose and pump. Found small sock stuck in the drain pump. Removed sock and removed pump assembly to inspect inner tub for debris reassembled pump and ran to leak check. Unit tested good Verbal signature ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Rochester, NY 14624
David
Job Details: 10/16/2020
WASHER WHIRLPOOL LSQ9030PQ1 Cleaned clogged agitator and replaced dispenser. Agitator dogs are all broken. The bolt holding the agitator on is very rusted and will likely strip/ break if it is removed. Explained this to the customer and we decided not to attempt this repair as it could cause bigger issues. The splashing for the agitator has gone away. Unit tested good.
Near Rochester, NY 14626
James
Job Details: 10/16/2020
RANGE KITCHENAID KFDC506JSS00 "Q1 n. Q2 n. Q3 n. Unit having condensation buildup on control panel while using oven. Found door is loose when closing. Tightened door frame screws and retested. Door lifts and drops 1/4 inch on lh side when closing. Called tech line. SR 7729054916. They recommend replacing hinge and receiver. They said foods with higher moisture content will produce steam. If door isn't sealing, moisture can occur. https://www.vvapplianceparts.com/parts/W11096294; ordrng 1 W11096294 (RECEIVER) and 1 W11096978 (HINGE)"
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
RANGE FRIGIDAIRE LGEF3045KFJ Replacing control due to unit shutting off randomly during cycle. Replaced control. Tested unit. Unit tested good
Near Rochester, NY 14621
David
Job Details: 10/16/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 The clips that hold the light housing to the freezer liner have broken off. Ordering housing. Socket left with the customer for next repair. ; ordrng 1 WPW10313917 (Light housing)
Near Irondequoit, NY 14609
Evan
Job Details: 10/16/2020
WASHER MAYTAG MVWB766FW1 Customer is not available for service Rescheduling for 10/29 ; schdld next appmnt for 10/29 THU 9-12
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 replaced bladder and water union due to unit dripping at dispenser. Also made adjustment to water line at dispenser. Tested unit multiple times. Called tech line to document issue. Could not replicate issue unit tested fine.Sr:7729059959
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that unit is not producing ice. Upon inspection discovered that unit was failing to run harvest cycle. Replaced ice maker and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
Steve
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDF540PADM3 The door was bouncing back up at fully extended position and the rack was sliding back into dishwasher. Adjusted springs on door so door will stay in fully extended position allowing customer to load and unload dishes.
Near Brockport, NY 14420
David
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Unit is making a rattling noise during operation. Found defrost heater wire was stretched in front of the evaporator fan causing the vibration. Adjusted wire and evaporator cover. Noise went away. ; O-emld tckt
Near Rochester, NY 14626
James
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW4800XQ1 Q1 n. Q2 n. Q3 n. Unit shakes violently during spin cycle. Suspension is worn and tub is hitting cabinet. Outer tub ring is broken and washer has potential to leak during fill. Need ring and suspension 407.66 total. ; rqstng P&A on 1 W10780048 (suspension) and 1 WPW10215108 (tub ring)
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced ice maker motor is hanging up . Replaced ice maker and tested unit . Tested good . Leveled legs . Customer needs to level refrigerator further .
Near Irondequoit, NY 14617
James
Job Details: 10/16/2020
RANGE JENN AIR JDS1750FP0 Q1 n. Q2. N. Q3 n. Lr burner will not turn off. Gas turned off to unit. Attempted to free valve and was not successful. Valve in off position with gas flowing. Called tech line 800-331-74567729057896Jsx6700wp1; ordrng 1 W10790616 (pipe-mnfld)
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG525S0JS0 Spoke with customer . They no longer need service.; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Canandaigua, NY 14424
Dave
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Top self under the damper was 33 degrees . A water bottle has frozen . Checked damper functions tested good . Thermistors were good . Bin shelfs were not in the correct location they have to be stacked according to techline . Stacked shelfs . Adjusted temperatures in fresh food and freezer up one degree each from recommended. Unit tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Irondequoit, NY 14609
Evan
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not dispensing water. Installed new valve per techline. Valve was not issue. Discovered that water line was kinked inside cabinet of fridge. Uninstalled valve and cleared line. Unit now flowing as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/16/2020
DRYER WHIRLPOOL WED6620HW0 Unit is still rattling after multiple trips. Discovered that blower housing is making contact with wheel. Ordering blower housing wheel and tube ; ordrng 1 WP697772 (BLOWER WHEEL ) and 1 WPW10211911 (BLOWER HOUSING ) and 1 WPW10342188 (BLOWER HOSE )
Near Rochester, NY 14612
James
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Q1 n. Q2 n. Q3 n. Unit not making ice. Customer cleaned frost from ice bin and unit began functioning. Ice cubes are oversized and not breaking apart. Need icemaker ; O-emld tckt
Near Rochester, NY 14612
James
Job Details: 10/16/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Unit jammed ice dispenser. Removed ice and tested. Found auger blades are loose, allowing ice to jam inside container. Need ice bin. ; ordrng 1 W11185686 (ice-contnr)"
Near Hilton, NY 14468
David
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB00 Customer concerned with vibrating noise coming from fridge. Tested all moving functions in diagnostics. Was unable to replicate anything close to what the customer was experiencing while at the home. Customer is good and going to attempt to videotape the noise and will email me a video so I can isolate it that way. Checked freezer fan freezer evaporator fresh food fan fresh food evaporator for vibrations and ice buildup found none Will reschedule customer after video is received; saved tckt
Near Rush, NY 14543
Dave
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Damper is making noise . Order new damper W11087463; rqstng P&A on 1 W11087463 (damper)
Near Rochester, NY 14607
Evan
Job Details: 10/13/2020
DRYER MAYTAG HDE18CM04 Customer stating coin slot is jammed. Cannot unjam slot and unit is not serviceable due to parts not being available for unit due to age.
Near Rochester, NY 14619
James
Job Details: 10/13/2020
RANGE FRIGIDAIRE n/a Customer no longer needs service
Near Rochester, NY 14609
Evan
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW5000DW2 Customer stated unit will not run. Upon inspection discovered that control led verification light was off control is receiving 120v but failing to power machine. Unit will need control and also discovered that water valve solenoid is broken. Ordering control and water valve; ordrng 1 W11116590 (CONTROL ) and 1 W11210459 (WATER VALVE )
Near Rush, NY 14543
Dave
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Top rack adjusters were broken . Replaced adjusters. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Rochester, NY 14607
Evan
Job Details: 10/13/2020
WASHER WHIRLPOOL CAM2742TQ3 Customer stating that unit will not spin. Inspected motor coupler on unit. Coupler is still intact. Discovered that unit is spinning but clutch and bearing inside gear case are failing. Ordering gear case and clutch ; ordrng 1 3360629 (GEAR CASE ) and 1 WP8299642 (CLUTCH )
Near Henrietta, NY 14467
Dave
Job Details: 10/13/2020
MICROWAVE MAYTAG MMV4206FZ0 "Replaced control and display on unit but everything turning off and not responding . Replaced door interlocks for close door error . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 8206232A BULB , used 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14611
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF532SMHW01 Q1 n. Q2 n. Q3 n. Unit freezing food everywhere in fresh food section. Freezer at -5. Ff is 32 in the door bins. Tested damper and fans. Checked door seals. Replaced control. Customer is to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14619
James
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Unit not cooling. Fan not running. Defrosted freezer and tested fan. Heater works in diagnostics. Thermistor has failed. Replaced thermistor and unit began cooling. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Pittsford, NY 14534
James
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Unit leaking onto floor due to clogged drain tube. Defrosted drain tube and verified water is reaching the pan.
Near Irondequoit, NY 14609
Evan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE234GPS0 Customer stated that unit would not dry discovered that unit was not using rinse aid and also incoming water temp is too low. Advised customer that water entering unit need to be above certain temp for heater not to shut itself off. Also discovered that unit is missing filter & screen. ; ordrng 1 W10872845 (FILTER SCREEN) and 1 WPW10463906 (SCREEN )
Near Rochester, NY 14626
David
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL KDPE234GPS Replaced dented front panel. Verified operation. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDM01TJBL0 Customer stated that unit is failing to fill. Discovered that float for float switch is stuck up causing float to test open. Reseated float and tested unit. Unit now filling as it should. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14626
David
Job Details: 10/13/2020
DISHWASHER KITCHENAID KUDC10FXSS1 Customer was concerned with the dishwasher intermittently failing to complete cycles/not showing the clean light. Found 6-4 and 6-1. Found that the flash washer was building a significant amount of suds resulting in the error codes. Cleared excess suds with vegetable oil and ran a calibration cycle. Hung drain hose properly to prevent anything entering the unit after drain. Controls and keypad functioning as expected. Did not charge as a curtesy.
Near Rochester, NY 14615
David
Job Details: 10/13/2020
RANGE WHIRLPOOL WGE745C0FS The oven light was not shutting off due to the switch actuator being bent inward and missing the door. Adjusted switch. Light functioning properly. Lower right hand frame is bent slightly. Pics attached for documentation. Customer agreed to a verbal signature
Near Rochester, NY 14606
David
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4815EW1 Replaced damaged door catch. Rechecked operation and venting. Unit testing good.
Near Pittsford, NY 14534
James
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Freezer frosting and leaking into fresh food section. Found fresh food door not lining up with cabinet and allowing air to get in around corners. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor if problem persists replace kit w10916494