Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1505 customer reviews

David L.

David L.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 Unit is not defrosting in the RC. Removed ice from evaporator and changed to 8 hour fixed defrost. P

Near Drexhall Ln, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Top adjusters on top rack were broken . Replaced adjusters . Found the stopper was missing for the track . Ordering stopper WPW10508950 . Please send part to customer. .tested unit tested good .; ordrng 2 WPW10508950 (stop)s, dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"

Near Falling Brook Rd, Fairport, NY 14450
Dave F.

Dave F.

RANGE WHIRLPOOL WEE745H0FH1 No error codes tested unit in diagnostics. Tested good . Customer is stating that the cooling fan stays on and the heating elements do not turn off needs another control. Ordering control W10884488. ; ordrng 1 W10884488 (cntrl-elec)

Near Ridge Crest Dr, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Installed shield. Customer states unit has been working fine besides the “extra heavy” soil option; grinding noise. Suspecting the pulley and gear case caused the first pulley to get damaged. Replacing gear case. ; ordrng 1 W11035751 (GEAR CASE)

Near Sand Hill Rd, Caledonia, NY 14423
Evan E.

Evan E.

WASHER WHIRLPOOL WTW6600SW1 Customer stated that door was not attached. Discovered that hinge was broken and hinge was missing screws. Ordering hinge and screws ; ordrng 1 WP8563965 (HINGE PIN LEFT SIDE ) and 1 WPW10078270 (HINGE SCREWS )

Near Warrington Dr, Rochester, NY 14618
Evan E.

Evan E.

COOKTOP KITCHENAID KFGU706VSS01 Repacking transformer due to transformer causing buzzing noise intermittently. Replaced transformer and tested all burners. Unit tested good

Near Cardogan Square, Rochester, NY 14625
Evan E.

Evan E.

RANGE WHIRLPOOL WFE525S0HZ1 customer stated that clock was advancing mush faster than it should. Upon arrival set clock and watched unit for 15 mins. Clock was advancing in 1 hour increments every 15 mins. Replaced control and monitored clock for 15 mins unit tested good

Near East Ave, Rochester, NY 14610
Evan E.

Evan E.

RANGE KENMORE 362.7557169 "Customer isnsuspecting unit is leaking from hose. Red tag from RG&E is unclear about specific area of leak. Replacing hose lee customers request. If issue is still present after RG&E comes to inspect unit then order regulator WB19K28 - pressure regulator ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR 1 4342528 IGNITOR-ROUND , and 1 5303935068 IGNITOR-7.5'"

Near French Rd, Rochester, NY 14618
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 "Customer stated no power was going to unit. Dryer would only make a clicking noise upon hitting the start button. Thermal fuse was getting continuity but would not hold power under load. Replaced thermal fuse. Unit testing good.; dspstn on spec-tagged invntry: 1 W10857611 TIMER and 1 WPW10420741 SWITCH-PTS , used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Pumpkin Hill, Rochester, NY 14624
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFE540H0ES0 Customer concerned about the right rear burner not working. Faulty switch and burner coil caused malfunction. Replaced switch and burner. Unit testing good.

Near Wegman Rd, Rochester, NY 14624
David L.

David L.

DISHWASHER KENMORE 6651693292K111 Replaced the latch due to the unit running with door open unit tested good; dspstn on spec-tagged invntry: 1 W10619006 LATCH

Near Della Run, East Rochester, NY 14445
David L.

David L.

DRYER WHIRLPOOL WED75HEFW0 Replaced open element. Also found that the start winding was not plugged into the centrifugal switch. Reconnected. Unit tested good

Near Atkinson St, Rochester, NY 14608
David L.

David L.

DISHWASHER KITCHENAID KDFE104DSS2 Found a piece of food stuck to the heater causing a burning smell. Dispenser gasket was out of its place. Reinstalled and ran diagnostics. No errors. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Stony Point Trail, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL WFW75HEFW0 Found a drill bit hitting the pump impeller. Removed all water and drill bit. Instructed customer to check pockets before washing. The washer tests good.

Near Maplewood Ave, Honeoye Falls, NY 14472
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYM01 Found evaporator full of frost. Removed frost and replaced defrost thermistor. The refrigerator tests good

Near Erie Station Rd, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFC42FTS07 Found the top of freezer door on left was open causing ice and frost in freezer. Removed frost and ice. Adjusted door to close tight. Replaced water filter also.

Near Long Meadow Cir, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE204DSS0 "Customer stated that unit was not responding to commands. Upon inspection discovered that UI was receiving proper voltage but not accepting commands. Also discovered large rust hole inside tub causing unit to leak. Unit will need new tub , sump & motor , control and UI and wheel racks. Ordering all parts listed ; ordrng 1 W10866116 (CONTROL) and 3 WPW10195417 (WHEEL RACKS )s and 1 WPW10455260 (SUMP & MOTOR ) and 1 WPW10579108 (USER INTERFACE ) and 1 WPW10681502 (TUB)"

Near Lehigh Station Rd, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 Replaced water valve due to ice maker not filling all the way up. Customer toMonitor ATEC warranty for labor

Near Chigwell Ln S, Webster, NY 14580
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit is not washing due to an open wash motor. Replaced sump. Unit tested good. Part covered by s code. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Circle Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 Drain pump stuck on . No error codes . Pushed the cancel button and held to stop the drain pump . Made sure that the pressure hose was not clogged . Reseated connections at control . Calibrated . Tested in auto diagnostics. Tested good .

Near Copeland Ave, Geneva, NY 14456
David L.

David L.

MICROWAVE WHIRLPOOL WMH53521HV0 "Replaced line fuse and interlocks due to door error and a blown line fuse. Unit tested good; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"

Near Bidwell Terrace, Rochester, NY 14613
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFTR2021QW1 Found the drain trap in console was full of ice. Removed ice. Added permagum to top of console to stop from freezing again.

Near Davis St, Rochester, NY 14605
David L.

David L.

RANGE WHIRLPOOL WGE555S0BS03 Both front burner switches are not cycling properly. Ordering switches; ordrng 1 WP7403P239-60 (switch) and 1 WPW10312185 (switch-inf)

Near Yardley Ct, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Found the evaporator was frosted. Removed frost. Replaced defrost thermistor. The refrigerator tests good. Proper phone number 585 713 9031

Near Roycroft Dr, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS322FDAM01 Replaced freezer light for no light. The refrigerator tests good

Near Dorset St, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER GE GDT655SSJ0SS Replaced the door latch and same result. Took part back out of dishwasher. The unit needs a control board. The customer is going to decide if he wants to repair

Near Jersey St, Caledonia, NY 14423
David L.

David L.

REFRIGERATOR WHIRLPOOL KSSC48QTS02 Warm air is entering the ice bin through ice door ordering door and bracket/motor parts not paid for ; ordrng 1 WP2180353 (door-chute13.11) and 1 WPW10546285 (motor31.24)

Near Salt Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF760SADB2 Replaced motor and wheel assemblies. Unit testing good.

Near Limerick Ln, Rochester, NY 14606
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC465HW2 Customer states unit does not drain. F5E2 error code stored. Lid lock would not work as it should in manual diagnostics. Replaced latch. Unit testing good.; used 1 W11307244 (LATCH) from stock

Near East Ridge Road, Rochester, NY 14621
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 "No error codes . Ran in auto diagnostics. Could hear the belt slipping . After looking under machine , found that the gear case has leaked oil and had gotten on all the components. Ordering gearcase W11255272 , cam W10721967 , belt WPW10006384 and ACTUATOR W10913953; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"

Near NY-21, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB766FW1 Customer stating they are still having issue with darker items coming out with white residue on them after wash cycle. Checked for codes no codes present. Removed wash basket to inspect plastic tub. Tub has small amount of white residue on tub suspecting from afresh. Drying on tub. Cleaned tub with warm water. Reassembled unit and called techline to document findings. Techline spoke with tech about proper detergent usage and cycle selection and documented issue. Customer to monitor if issue persists. SR:7725724922

Near Long Branch Dr, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GB2FHDXWS07 Drain tube was plugged. Replaced drain tube with stock W10619951 . Service pointer W10632338 C . Part is covered under Special Project S38253 . Thawed ice plugging the hole . Tested unit . Tested good ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Wadsworth St, Geneva, NY 14456
Dave F.

Dave F.

OVEN WHIRLPOOL WFE525S0HZ1 Called techline SR 7725721397 oven bake element still squeaking while heating and contracting . Techline suggested bending the legs to the element towards the door .bent the element legs toward the door . Tested unit and ran for an extended period of time . Unit tested good .

Near Bent Oak Trail, Fairport, NY 14450
Dave F.

Dave F.

RANGE KITCHENAID KSGG700ESS1 Control panel was not responding to touch at number 3 key . Replaced user interface . Tested unit . Tested good.

Near Little Spring Run, Fairport, NY 14450
Dave F.

Dave F.

DRYER MAYTAG MEDB835DW3 Checked vent with tester . Tested good . Checked temperatures with vent off of unit and temp probe inside . Unit was running timed dry and on high and was cycling on and off between 130 and 150 .called techline SR 7725726088 Techline said if no error codes . Has good power to outlet . Unit has good airflow checked also with hand in vent . Techline said is working as expected and not to change parts . Thermal cut off and high limit were fine .

Near Stone Island Ln, Penfield, NY 14526
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE334GPS0 "Rails for the upper rack separated, causing a malfunction to the rack. Replaced L & R tracks with parts and labor covered under Whirlpool Service Pointer. S Code: S22916"

Near Shire Oaks Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT311FFFZ00 "The unit was working on arrival. The customer had defrosted the refrigerator. Heater tests good. Ordering control and thermistor; ordrng 1 W11039790 (cntrl-elec) and 1 WPW10383615 (thermistor), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"

Near Eagle St, Rochester, NY 14608
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354ESS1 Replacing tracks for upper rack due to upper rack rails breaking causing upper rack to fall. Replaced both tracks. Unit tested good. Also replacing front wheels on lower rack due to wheels falling of Lower rack. Replaced lower rack wheels. Unit tested good

Near Tree Brook Dr, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER MAYTAG MHWE301YW00 Customer states unit leaks during every use. Discovered the unit begins leaking from the door once it starts draining. Bellow should be replaced. ; ordrng 1 WPW10381562 (BELLOW)

Near Gravel Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC4258W0 Customer concerned about unit not starting cycle. No error codes stored. Unit completed verification test cycle with no issues. Attempted to start a normal wash cycle. No issues present during visit. Customer monitor.

Near Highpoint Trail, Fairport, NY 14450
Steve M.

Steve M.

RANGE WHIRLPOOL WFC310S0EB3 Found F9E0 wiring error. Found 240 volt from L1to neutral. It is suppose to be 120 volt. Customer is going to repair wiring at the house

Near Avon Geneseo Rd, Geneseo, NY 14454
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML75011HZ2 Microwave door squeaking. Removed door and found that the door is rubbing on the hinge and wearing plastic . Put food grade grease on hinge . Door is now closing as expected.

Near Bent Oak Trail, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 F5E2 lid lock failure . Found that the lid left corner where the hinge is the plastic is broken . Ordering new lid W11259006 and lid lock W10810403 . Lid lock is shorting out board that's why it turns off .; ordrng 1 W10810403 (lid lock assy) and 1 W11259006 (lid)

Near East Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Unit is running ten degrees too warm. Full frost pattern. Ordering control and damper as well as the fed thermistor; ordrng 1 W10316760 (thermistor) and 1 W11224256 (cntrl-elec) and 1 W11224590 (cntrl-elec) and 1 WPW10479155 (control)

Near Stone Fence Rd, Rochester, NY 14626
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8989SHZ0 "Customer stated unit was dripping from door. Upon inspection discovered that unit was leaking from dispenser seal. Ordering dispenser. ; ordrng 1 W10861000 (DISPENSER ), dspstn on spec-tagged invntry: 1 W11084121 SENSOR"

Near Rockingham St, Rochester, NY 14620
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freeze evap not defrosting. Tested thermistors in diagnostics tested good , tested heater . Tested good .evap fan is working . Doors are sealing . Called techline . They suggested replacing the UI which controls the defrost. Ordering part W11082840 . Defrosted unit. ; ordrng 1 W11082840 (cntrl-elec)"

Near Ridgeview Dr, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR KENMORE FRT18S6JK4 Then evaporator fan motor is very loud. Ordering fan motor; ordrng 1 241854301 (motor-fan)

Near Goodman St N, Rochester, NY 14607
Steve M.

Steve M.

RANGE AMANA AGR6603SFS1 "Replaced dsi board, harness and igniter for broil not always lighting. Replaced front left burner cap for delayed lighting. The range tested good. ; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED"

Near Middle Rd, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7725705117 found a light coating of ice on drawer fronts n the freezer but no where else. Found the door was twisted a little. Lowered left leg and squared up the door. Called tech line to document. The customer is going to monitor.

Near Chiltern Rd, Rochester, NY 14623
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Repacking tub due to original tub holes being very sharp causing items to rip while in wash cycle. Replaced tub. Ran test cycle. Also ran unit on quick wash.Unit tested good

Near Holley Brook Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHB00 Replaced damaged doors and shelves

Near Dawson St, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Freed filter from housing that was stuck

Near Westage at the Harbor, Rochester, NY 14617
David L.

David L.

OVEN KITCHENAID KSEG700ESS3 Replaced malfunctioning keypad with a new console. Unit tested good after install

Near Gallant Fox Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FGHB2844LFE Took apart freezer to replace sensor. No sensor in the freezer. Ordering evaporator fan motor and control just in case. ; ordrng 1 241509402 (motor) and 1 242115239 (board-main power)

Near Wood Acre Dr, Pittsford, NY 14534
David L.

David L.

DISHWASHER MAYTAG MDB6769PAB0 Unit is not washing due to a stuck key error. Replaced keypad unit tested good

Near Brattleboro Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWC565FW1 Unit will not fill with hot water. No hot water at the supply customer will have to have a plumber repair.

Near Magnolia Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT541SZHV A small amount of moisture is building on the freezer liner. Sealed cabinet to liner. Customer to monitor.

Near Clarendon Ct, Webster, NY 14580
Dave F.

Dave F.

50#IM 15' FS WHIRLPOOL KUIC15NHZS0 Found the pieced that disperses the water over the evaporator was plugged . Removed unit and cleaned piece. Cleaned condenser.Tested unit . Tested good .

Near Co Rd 16, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW2 "F8E1 long fill error code . Water valve is filter Debris . F7E7 motor not able to reach RPM . Ordering motor W11283592 , water valve W11210459, W10913953 ACTUATOR , W11162560 CAPACITOR; ordrng 1 W10913953 (actuator) and 1 W11162560 (CAPACITOR) and 1 W11210459 (valve) and 1 W11283592 (motor-drve)"

Near Recreation Dr, Canandaigua, NY 14424
Evan E.

Evan E.

RANGE WHIRLPOOL KIRD801VSS Customer stated that down draft fan was not working. Upon inspection discovered that left side switch was not making contact with plastic spring. Customer had extra switch from previous repair. Installed switch and tested unit. Unit tested good once replacing switch. Collecting service call fee

Near Turning Leaf Dr, Pittsford, NY 14534
Dave F.

Dave F.

DRYER MAYTAG MEDB835DW3 Part failed to come in . Rescheduled. ; schdld next appmnt for 8/27 TUE !

Near Stone Island Ln, Penfield, NY 14526
Evan E.

Evan E.

WASHER WHIRLPOOL MVWX655DW0 Customer stated that unit was not filling enough on normal cycle. Upon inspection checked for error codes. Unit had no codes present at this time. Ran diagnostic cycle. Unit completed cycle as it should. Spoke with customer about proper cycle selection based on items being washed. Unit does not need new control. Service call fee is on job # 84590

Near Governors Cir, Mendon, NY 14506
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7851AWS0 Customer stated that heater would not shut off after cycle was finished. Upon inspection discovered that heater relay had welded itself shut causing heater to run constantly. If customer was to repair unit parts needed would be. W10283681 Heater $52.00WP6-918806 Spray arm $50.00WP6-918873 Basket $20.00WPW10218838 Control $150.00+ S&H Customer will contact office if they would like to proceed

Near Neuchatel Ln, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ui for not defrosting properly. Replaced switch that was broken. The refrigerator tests good

Near Clover St, Pittsford, NY 14534
Dave F.

Dave F.

RANGE KITCHENAID KSDB900ESS3 Left front burner not holding simmer flame . Ordering new burner head W11106799 . Send part to customer. ; ordrng 1 W11106799 (burnr-head)

Near Macedon Center Rd, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR GE TFX24PRXA AA The u it is ge built in monogram. Water collecting next to evaporator in front. Referred customer back to manufacturer. No charge

Near Turnabout Ln, Rochester, NY 14618
Dave F.

Dave F.

MICROWAVE KITCHENAID KOCE500ESS06 Opened part to replaced fan . Found the fan was broken inside the box . No damage to the box . Ordering new cooling W10838964 and W11098747 magnetron . The sound starts happening once the unit gets warm ; ordrng 1 W10838964 (motor-fan) and 1 W11098747 (magnetron)

Near Beverly Dr, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2569YEM0 Replaced the main co troll for not cooling and no power to display. The refrigerator tests good. Cleaned plugged condenser oils. ; pckd up 1 WPW10312695 (electronic control)

Near Caversham Woods, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced left door due to mullion fasteners not positioned right causing door to not close properly. The refrigerator tests good

Near Country Downs Cir, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHW8200FW0 Customer concerned about unit leaking. Bellow is in good condition and no leaks from hoses nor the drain hose. Drain pump is not draining as it should. Drain pump should be replaced. RO: 6790736-00; ordrng 1 WPW10605427 (DRAIN PUMP)

Near Roder Pkwy, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2258VEW6 Replaced door gaskets for ripped gaskets. The refrigerator tests good

Near Nettlecreek Rd, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWC415EW2 Unit is not agitating found the capacitor not holding power to push the motor and just humming ordering cap W11162560 and actuator W10913953; rqstng P&A on 1 W10913953 (actuator) and 1 W11162560 (CAPACITOR)

Near Hook Rd, Farmington, NY 14425
Dave F.

Dave F.

WASHER MAYTAG MVWB855DC3 "F3E2 inlet water thermistor fault , F0E4 spin limited by water temperatures. F5E1 lid switch fault error code . UI is freeze and becoming unresponsive. Ordering control W11171748 , User interface W11112662 .ordering water housing due to thermistor fault W11172234. Ordering lid lock for fault W10861642; ordrng 1 W10861642 (latch) and 1 W11171748 (cntrl-elec) and 1 W11172234 (housing)"

Near Ladyhawk Ln, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DW0 Replaced damaged part. Repair successful.

Near St Paul Blvd, Rochester, NY 14617
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8959SFZ4 Customer states unit was leaking from the bottom left corner. Could not recreate leak. Float switch appeared to be free of any debris and the door was closing as it should. Replaced gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Willow Creek Ln, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

DRYER MAYTAG MGD8200FW0 "Customer concerned about a delay when hitting the start button; unit will click, then there will be a short delay before the unit starts. Suspecting a failing UI. Replacing user interface. ; ordrng 1 W10919206 (UI)"

Near Roder Pkwy, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER ROPER RTW4640YQ1 Customer states unit agitates intermittently; either agitate and no spin or spin but not agitate. F7E5 error code stored. Replaced agitator. Repair successful. ; used 1 WPW10006355 (ACTUATOR) from stock

Near W Ridge Rd, Spencerport, NY 14559
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC400XW3 "Customer concerned about frequently getting off balance when going into spin, a grinding noise when going from agitate to spin, and wash cycles taking longer than usual. F0E5, F7E6, F7E1, & F7E5 error codes stored. Agitation sounded weaker than it should. Unit could not complete an auto test cycle. Motor and actuator should be replaced. Motor has been discontinued. Contacted Lowe’s extended warranty who will then contact customer for resolution."

Near Channing Woods Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI6FDRXXY09 Drain was plugged causing ice in the freezer section and then water running out the door . Service pointer for the issue . Replaced with new drain tube . Tube was covered with Special Project S38253 . Tested unit . Tested good . Customer concerned about water flow at dispenser. Close water valve and reopened. Did not help . Suggested replacing that first and then if nothing changes replace the water valves to the unit . Inside and outside the cabinet. ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Rookery Way, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PFNA Ice maker not working replaced ice maker . Tested unit . Found that the fill tube was frozen . Unfrozen fill tube . Tested unit in diagnostics. Tested good.

Near Pigeon Hill Rd, Marion, NY 14505
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS1 "Replacing tub due to mounting pins for door not aligning causing door not to shut properly. Replaced tub. Also replacing tracks due to track snapping causing upper rack to fall. Replaced tub replaced tracks. Unit tested good ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Samanthas Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED94HEXW0 "Customer states unit is making a loud, squeaking noise. Disassembled unit and discovered the noise is emitting from the idler pulley. Installed maintenance kit. Repair successful. ; used 1 4392067 (REPAIR KIT) from stock"

Near Pinebrook Dr, Rochester, NY 14616
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 Replaced inner door. Unit testing good.

Near Lake Ave, Rochester, NY 14613
David L.

David L.

DISHWASHER KITCHENAID KUDS30IXBL Checked unit for leaking. Found that the unit is leaking from the float due to excess soap suds. Cleared suds for the customer. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Solmar Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBSD606ESS01 Door is making a clicking noise every time you open them . Found the screws that hold the hinges on top are loose causing the spring to clicked . Tighten screws . Tested unit . Tested good .

Near Macedon Center Rd, Macedon, NY 14502
David L.

David L.

DRYER WHIRLPOOL WED75HEFW0 Unit will not run because the heater is shorted to ground. Ordering heater; ordrng 1 WP8544771 (element)

Near Atkinson St, Rochester, NY 14608
David L.

David L.

DRYER WHIRLPOOL WGD9400SW2 "Unit was not heating due to an open thermal fuse. Vent testing poor with electronic vent tester. Replaced thermal fuse and gas coils. Unit began heating after installation. Recommending that the customer repair/ shorten venting before use. ; used 1 279834 (COIL KIT), and 1 WP3392519 (FUSE-THERMAL) from stock"

Near Short Hills Dr, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL GC5THEXNS00 Installed ice doorKit.

Near Everwild Ln, Rochester, NY 14616
David L.

David L.

WASHER MAYTAG MVWB725BW0 Replaced log valve that was over filling cups

Near Thomasville Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER MAYTAG MDB8959SSZ4 Replaced separated upper rack rails. S22916 to cover parts and labor. Customer is going to reinstall the dishwasher. Left unit as I found it ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Clevenger Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR GE PFSF2MJXBWW Found unit with partial frost pattern. Suspecting low side leak. Customer had hear the unit going off on its overload a few weeks ago. Put spare relay on. Customer is not interested in repairing a refrigerant leak at this time

Near Garford Rd, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 Replaced control. Repair successful.

Near Jay St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replaced ice maker for broken thermistor. The ice maker tests good.

Near Honeoye Falls 6 Rd, Rush, NY 14543
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced damper due to noise. Unit testing good; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL

Near Montclair Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHW Left side door is not catching the mullion. Unable to adjust due to cabinetry. Customer will have to have the cabinet doors above the unit trimmed so that the unit can be leveled.

Near Selden St, Rochester, NY 14605
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Damper to RC if noisy . Insulated damper with sealer. Unable to hear damper anymore.

Near Bending Bough Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 Replaced ice maker for not calling for water. The ice maker tested. Cleaned coils. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Trillium Ln, West Henrietta, NY 14586
Steve M.

Steve M.

RANGE JENN AIR JGRP548WP01 Added air diverted for not always Igniting left small oven. Cleared holes on burner. Fastened burner for good connection. The oven is lighting. The top burner were clicking after lit. Cleaned under burner heads and the burners are working as expected. Deducted parts cost and add to labor. Paid in full

Near Harmon Rd, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SFYM00 Found defrost drain was plugged. Removed duck bill on drain and opened the end to let water drain through. Removed ice from freezer floor

Near East Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHB2866PF0 Ice maker dropped a few batches but won’t re home.

Near Ridge Rd, Williamson, NY 14589
David L.

David L.

DRYER ROPER RED4516FW0 725694001 found unit with an open thermal fuse. Dryer vent was crushed inside the wall. Checked heater to ground. Unit testing good. Left unit unplugged and advised customer to repair venting

Near Arrowbend Dr, Williamson, NY 14589
David L.

David L.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ06 Ice maker is getting 120VAC but will not cycle. Replaced ice maker. Unit cycleAnd filled

Near View Pointe Dr, Macedon, NY 14502
David L.

David L.

REFRIGERATOR MAYTAG MFF2258DEM Replaced torn FF gaskets

Near Tall Tree Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEW01 Replaced UI due to freezing temps in the FF section. Instructed customer to keep items away from damper. Customer to monitor

Near Marquart Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found ice cube stuck in the bin preventing cu es ice from dispensing. Removed ice and tested dispenser.

Near Bay Rd, Webster, NY 14580
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5219DE1 Replaced magnetron due to unit it not heating. Unit tested good after install. Part covered under 69 month part warranty; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

Near Madison Terrace, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIDW01 Replaced diffuser for loud diffuser and not closing all the way.

Near Holiday Harbour, Canandaigua, NY 14424
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDFE104HBL0 Customer complained of dishes not drying. Recommended using rinse agent. Turning hot water on at sink. Using all the heat options on the Ui. The dishwasher tests good.

Near E Lake Rd, Honeoye, NY 14471
Evan E.

Evan E.

OVEN GE PSB1001NSS01 Customer stating that fuse has blown after replacement. Upon inspection discovered thermal event occurred on filter board where fuse is located. Quoted custom tee to replace board. Customer does not want to proceed due to cost of part.

Near Imperial Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER FRIGIDAIRE FAFS4272LW0 Replacing cup dispenser due to original cup dispenser not draining soap from dispenser correctly. Replaced cup. Unit tested good

Near East Ave, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 Replaced control and user interface. Unit testing good.

Near Archer Rd, Clifton Springs, NY 14432
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8959SFZ4 Top rack was falling out. Replaced tracks. Repair successful. S Code: S22916

Near Monarch Dr, Farmington, NY 14425
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NGD4655EW Customer concerned about unit not drying clothes. Failed vent test. Suggested customer to clean/replace vent. Unit testing good.

Near E Main St, Victor, NY 14564
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 Customer states the unit is taking too long to dry. Unit failed vent test. Exhaust vent is approximately 50 feet long. Suggested to have vent cleaned or shortened. Unit testing good.

Near Westcombe Park, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB4949SDM3 Customer states unit randomly shuts off during cycles and has to reset the unit on multiple occasions. Replaced control. Repair successful.

Near W Henrietta Rd, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Found clip on mullion is broken. Ordering mullion. Leveled legs for better door closing. ; ordrng 1 WP12722803AP (rail-mulln)

Near Currier Ln, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 The top of freezer is iced up again. Ordering door and gasket. Ordering fan just in case. ; ordrng 1 W10910835 (dor-fip) and 1 W10910835 (dor-fip) and 1 WPW10128551 (evaporator fan motor)

Near Cedar Cove Trail, Gates, NY 14606
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE254ESS2 "Customer stating that upper rack is falling. Upon inspection discovered that adjuster on left side had broken causing rack to fall. Replaced adjuster. Reinstalled rack. Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 WPW10546503 (ADJUSTER) from stock"

Near Old Country Ln, Fairport, NY 14450
Steve M.

Steve M.

OVEN KITCHENAID KOSC504ESS01 "Replaced fuse by the control. The ui now has power. Found the unit is not heating. Now. Ordering blower, control and fuse. ; ordrng 1 W10803993 (cntrl-elec) and 1 W11034459 (thrmst-fix)"

Near Windham Hill, Mendon, NY 14506
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM404EWH3 Customer stating that items are not coming clean inside machine. Checked for error codes upon arrival. Unit was displaying code f9e4 for lower spray arm not moving. Inspected spray arm and discovered spray had come detached from sump partially causing spray arm not to spin. Reattached spray arm and ran diagnostic cycle with clear plastic door on front of unit to watch operation. Lower spray arm is moving as it should. Unit tested good

Near Buchanan Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB880BW0 Replacing suspension and impeller cap due to unit displaying UL code during cycle. Replaced suspension and cap. Ran test cycle. Unit tested good

Near Bay Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Replacing cycling thermostat due to customer experiencing long dry times. Replaced thermostat. Ran test cycle. Unit tested good

Near Spinley Ct, Rochester, NY 14626
Evan E.

Evan E.

DRYER MAYTAG MEDC215EW1 Replacing start button due to unit not starting cycle. Replaced start switch but unit still would not start cycle. Discovered loose connection at motor was also causing issue. Resisted connector. Ran test cycle. Unit tested good

Near Conkey Ave, Rochester, NY 14621
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFE505W0HS1 "The oven does not turn on. Discovered L2 wire from the terminal block to the unit is burnt, and not attached to the terminal block. Harness and block should be replaced. Left unit unplugged and advised customer to keep unit unplugged for safety concerns. ; ordrng 1 W11134842 (MAIN HARNESS) and 1 WPW10245259 (BLOCK)"

Near Genesee Park Blvd, Rochester, NY 14619
Evan E.

Evan E.

DRYER MAYTAG MEDB835DW3 Customer stating they are experiencing long dry times and have had vent first cleaned and then replaced. Unit is still taking 3+ hours to dry one load. Tested all fuses and discovered that high limit thermostat had tested open. Ordering thermal cut off kit ; ordrng 1 280148 (THERMAL CUT OFF )

Near Stone Island Ln, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WTW4816FW0 "Replaced actuator due to shifter fault. Tested and calibrated. Unit testing good; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10913953 (ACTUATOR) from stock"

Near Janes Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MBF2258XEQ1 Unit has a large ball of ice on the inlet of the evaporator and is only cooling intermittently. Called Techline. Unit either has a floating restriction or an inefficient compressor. Customer was not interested in a sealed system repair

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS965CIAM00 RC temps in the mid 20s replaced fresh food thermistor. Verified damper operation and instructed the customer to keep items away from damper and back wall. Customer toMonitor

Near Nestwood Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE104ESS2 "Customer states unit won’t does not wash or dry well, unit does not fill with the normal amount of water, and occasionally won’t start. Unit started and ran fine upon arrival. 7-1 error code stored. Heater worked fine in diagnostics, along with drain pump. Contacted tech line. Agent suggests replacing wash motor to address the intermittent running and the 7-1 code.SR: 7725516498; ordrng 1 WPW10605057 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Cedargrove Dr, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced evaporator cover and thermistors with fan due to frosting in the RC evaporator housing. Defrosted coil. Changed unit to an 8 hour defrost.1

Near Scribner Rd, Penfield, NY 14526
David L.

David L.

REFRIGERATOR FRIGIDAIRE FGHB2844LFE Checked unit for insufficient cooling verified evaporator fan. Customer had cyclePower and cooling has returned since. If the error comes back and the fan in still running I recommend replacing the temperature sensor in the evaporator 240597203

Near Wood Acre Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ Found a pice of icenstuck between the bail arm and the mold causing the ice bin to sense as full. Removed ice and ran a harvest test in diagnostics. Unit harvested and filled. Customer did not have an email address

Near Milton St, Rochester, NY 14619
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 The ice maker is o key filling half way. Ran ice maker fill test twice to fill mold. Water pressure from dispenser is ok ordering dual valve; ordrng 1 WPW10341329 (water valve assy)

Near Chigwell Ln S, Webster, NY 14580
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH73521CS6 Replaced door switches for open close door error. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Edmar Ct, Henrietta, NY 14467
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced top rack adjusters with kit for falling rack. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Country Club Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found the bail arm to the ice maker was in the off position. Turned ice maker on and cycled. The ice maker tested good.

Near Beresford Rd, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The customer had sealed system work done a month ago or so and the unit is showing signs of low charge. Found no leaked in co press or compartment. Ordering both evaporators. The freezer light is shorted. Ordering module; rqstng P&A on 1 W11116006 (evaporator) and 1 W11205083 (MODULE ) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)

Near W Henrietta Rd, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found led driver light in fresh food section was not sending power to rest of the lights. Replaced light and the u it has light now. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT

Near Crossing Creek Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2258VEW6 Ordering fresh food door gaskets for ripped gaskets. ; rqstng P&A on 1 W10830189 (gasket-fip RIGHT) and 1 W10830287 (GASKET LEFT)

Near Nettlecreek Rd, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW2 Tested washer and it turned on and functioned as expected. No error codes. Tested in auto diagnostics. Tested good. Calibrated washer.

Near NY-31, Palmyra, NY 14522
Steve M.

Steve M.

OVEN WHIRLPOOL WFE505W0HW0 Found Ff element with open element. Replaced element and the burner tested good. Added metal tape to bake element for squeaking.

Near Larue Rd, Clifton Springs, NY 14432
Dave F.

Dave F.

HOOD VENT JENN AIR JXW8536DS0 Replaced UI due to unit turning it self on . Installed cover that was not installed . Tested unit . Tested good.

Near Oak Ridge Dr, Victor, NY 14564
Steve M.

Steve M.

DISHWASHER KITCHENAID KDPE234GPS0 Found a knife had stuck to and melted around the element. Removed knife and cleaned the element. The customer is concerned with residual smell. Quoted customer for replacement of element. 304.53 including today’s service fee; rqstng P&A on 1 W10703867 (heater)

Near Peabody Cir, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML55011HS2 Mounting brackets inside the microwave were snapped off . Replaced mounts inside unit . Tested unit tested good . Left other parts with customer .

Near Castle St, Geneva, NY 14456
Evan E.

Evan E.

WASHER MAYTAG MVWB855DW0 Replacing clutch motor and control due to displaying f7e9 error code for locked rotor. Replaced all parts. Ran calibration cycle. Ran diagnostic cycle. Unit tested good

Near Old Landmark Dr, Rochester, NY 14618
Steve M.

Steve M.

WASHER WHIRLPOOL WFW85HEFC1 Replaced bellow for torn seal The washer tested good.

Near Grange Hall Rd, Phelps, NY 14532
Evan E.

Evan E.

MICROWAVE MAYTAG MMV4206FZ2 Customer stating unit will not start latch not acknowledging when door is shut. Issue is with interlock. Replaced interlock. Ran test cycle. Unit tested good

Near Knightbridge Cir, Penfield, NY 14526
Evan E.

Evan E.

WASHER KITCHENAID KHWS01PMT3 Customer stating that unit is leaking water into tub when unit is not on. Customer has cleared drain pump filter and unit is still having issue. Solenoid on cold side is not shutting properly allowing water into tub. Replaced water valve and ran diagnostic cycle. Valve is now actuating as it should. Unit tested good

Near Dovehill Cir, Penfield, NY 14526
Evan E.

Evan E.

DRYER MAYTAG MGDC215EW "Customer stated that unit is producing noise while in spin. Upon inspection discovered that rollers were sticking causing issue. Used dryer repair kit to replace rollers, pulley and belt. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

Near Rasmussen St, Williamson, NY 14589
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4855HW Agitator fell off. Replaced agitator and added Locthread to better secure the bolt. Repair successful.

Near Hoover Rd, Rochester, NY 14617
Shaiman C.

Shaiman C.

DRYER GE GHDP490EF1WW Drum would not spin. Disassembled machine then discovered the belt was broken. Bearing should be replaced to address the squeaking issue. Customer did not want to replace the bearing however a new belt was installed. Unit testing good.

Near Montaine Park, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Unit would not turn on. Power indicator light in the control board was not illuminated. Replaced control then calibrated. Unit testing good.

Near Christy Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER AMANA NED4655EW1 Customer concerned about a loud noise and drum not moving. Found an item on in the blower wheel housing that was preventing the blower wheel from moving. Removed item. Unit testing good.

Near Brandywine Ln, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DW0 "F6E3 error code. Unit would not start. Replaced console. Unit testing good; however, new console was cracked. Reordering new console. Left the cracked UI installed to keep machine in working order for the meantime. ; ordrng 1 W10861501 (CONSOLE)"

Near St Paul Blvd, Rochester, NY 14617
Evan E.

Evan E.

RANGE WHIRLPOOL MGR6600FZ1 Customer stated that burner was still having issue lighting after burner head was replaced. Tested burner. Unit will not light consistently. Replaced Burner head and tested multiple times. Could not get unit to fail once installing new burner head. Unit tested good

Near Cherry Blossom Ln, Webster, NY 14580
Evan E.

Evan E.

COOKTOP KITCHENAID KICU500XBL01 Replacing control and UI according to service pointer W10645073C. For burners not operating consistently. Replaced control. Replaced UI. Tested burners. Unit tested good

Near Rothwood Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Replaced suspension. Grinding noise was coming from contact being made between the pulley and shield. Replacing damaged shield. ; ordrng 1 WPW10427633 (SHIELD)

Near Sand Hill Rd, Caledonia, NY 14423
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE104ESS2 "Customer states unit won’t does not wash or dry well, unit does not fill with the normal amount of water, and occasionally won’t start. Unit started and ran fine upon arrival. 7-1 error code stored. Heater worked fine in diagnostics, along with drain pump. Contacted tech line. Agent suggests replacing wash motor to address the intermittent running and the 7-1 code.SR: 7725516498; ordrng 1 WPW10605057 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Cedargrove Dr, Irondequoit, NY 14617
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer wanted unit inspected. Discovered that unit is missing latch and sound proof foam. Ordering latch and sounds proof foam; ordrng 1 W11124383 (SOUND DAMPER ) and 1 WPW10544004 (STRIKE )

Near 5 Mile Line Road, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS4 Customer stated unit was not cleaning dishes. Upon inspection discovered that lower spray arm would not move and spray arms were clogged. Cleaned spray arms. Did not have correct motor on day of initial visit. Ordering correct wash motor ; ordrng 1 W11084657 (SUMP & MOTOR )

Near Deer Haven Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWB725BW0 Log valve is overflowing. Ordering log valve; rqstng P&A on 1 W10853723 (valve)

Near Thomasville Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL GC5THEXNS00 Ice door has broken at the tab. Ordering ice door kit. ; ordrng 1 8201756 (ice dor kt)

Near Everwild Ln, Rochester, NY 14616
David L.

David L.

WASHER KENMORE 110.8877628 Motor has burned out from a stuck pump ordering pump and motor; ordrng 1 WP3363892 (pump-water) and 1 WP661600 (drive motor)

Near Goodman St N, Rochester, NY 14607
Steve M.

Steve M.

DISHWASHER GE GDT655SSJ0SS The control is not reading door closed or open and hanging. Ordering door lock. ; ordrng 1 WD21X10490 (latch tub)

Near Jersey St, Caledonia, NY 14423
Steve M.

Steve M.

OVEN-MW COMBO KITCHENAID KOCE500EBL08 Found the meat probe had a crack in harness. Ordering meat probe for mail out only. ; ordrng 1 WP9755542 (probe-meat MAIL OUT ONLY)

Near Boulder Creek Dr, Rush, NY 14543
Steve M.

Steve M.

WASHER WHIRLPOOL WTW7600XW1 Tested washer and it wS grinding when spin stops and in agitation. Replaced bearing again. Same result. The noise is coming from the motor and stator. The motor WPW10419333 is 204.84 and the rotor 280146 is 210.05. Customers son was home. He is going to relay message; used 1 W10435302 (BEARING) from stock

Near Dessie Heights, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W8RXEGMWQ01 Unit is not defrosting . Found that the defrost thermostat is not working . . Bypass thermostat heater and control are working . Ordering new harness W10183127 .defrosted unit ; ordrng 1 W10183127 (harns-wire)

Near NY-5, Caledonia, NY 14423
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS22ECMS00 Found that the damper was a little loud order damper WPW10594329. Icemaker is what is making the noise it is not pushing the ice like it should and is grinding W10884390; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10594329 (control)

Near Orchard Park Blvd, Irondequoit, NY 14609
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW6620HW0 Installed anti-vibration pads.

Near Callahan Ct, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR MAYTAG WRF736SDAM14 Icemaker not cycling . Tested unit in diagnostics. Would not cycle as it should . The ice maker did feel hot . May have been stuck . Was able to ice maker to move in motor test but still is not working as expected. Ordering new ice maker W11294907; schdld next appmnt for 8/29 THU !

Near N Rd, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 "Replaced suspension, gearcase, and cam. Repair successful."

Near Cavendish Pl, Rochester, NY 14625
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer concerned about poor wash quality. Filled unit with water and inlet water was lukewarm. Ran water at the sink, which then brought the inlet water temperature to between 95-115. Informed customer that water should be 120 degrees for the machine to work properly. Unit testing good. Sr: 7725675612"

Near Claret Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER FRIGIDAIRE FAFS4272LW0 Customer stating that unit will not dispense soap consistently thru dispenser. Upon inspection could see what customer was referring to unit would dispense soap for first 3 test cycles tech ran but then would stop dispensing soap. Suspecting issue is with detergent cup. Ordering detergent cup ; ordrng 1 137143800 (CUP DISPENSER )

Near East Ave, Rochester, NY 14610
David L.

David L.

DRYER KENMORE 110.975726 Unit is leaking gas for. The burner assembly. Quoted for burner and hose. 545.60. U it is 15 years old customer is going to replace.

Near Haskins Ln S, Hilton, NY 14468
David L.

David L.

DISHWASHER KITCHENAID KDPE234GPS0 Cycled power to control due to controls not responding. Unit tested good afterwards. Customer to monitor

Near Lucinda Ln, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 Replaced damper and thermistor due to freezing temps in the fresh section. Customer to monitor

Near Ridge Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Installed strike. Latch will not respond when in manual diagnostics. Control also should be replaced. Declined further repair.

Near Monroe Ave, Rochester, NY 14607
Steve M.

Steve M.

WASHER WHIRLPOOL MVWX655DW1 Customer complaining of not enough water and clothes not coming clean. Tested washer. No error codes. Tested in auto diagnostics and it passed all tests. Put some bath towels in washer and tested. The water filled to the top of clothes. The washer is testing good. The drain line is good. The voltage is good. The customer is using he soap.

Near Morey Ave, Dansville, NY 14437
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5219DE1 "Unit is not heating due to a failing magnetron. Ordering magnetron. Part has a 60 month warranty ; ordrng 1 W10818686 (magnetron), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

Near Madison Terrace, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door for persistent water line freezing. The refrigerator tests good.

Near High Vista Trail, Webster, NY 14580
Dave F.

Dave F.

OVEN WHIRLPOOL WFG550S0HZ0 Right hand door hinge rivet had failed where the spring was . Replaced right hand hinge . Tested unit . Tested good . Left other parts with customer.

Near Laura Ln, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIHB00 Replaced right hand door . For hinge area failed on door . Door is sealing . Unit tested good .

Near Candlewood Dr, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SSZ4 Customer stated that upper rack is falling. Upon inspection discovered that weld on right side rail had snapped causing rack to fall. Tech is attempting to replace rails on each side but it unable to uninstall unit to access screws to mount rail. Customer will Need to uninstall unit before tech can service rails. Rescheduling for 8/24 between 9-12 ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Clevenger Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Fresh food evap has been frosting up . Customer had defrosted Unit .called techline SR 7725674433 to document what steps I took . Checked thermistors in diagnostics tested 1,2 and 39 all tested good . Evap fan is working . Changed defrost mode to basic from adaptive. Sealed the cabinet. Ran test 4 and passed l three way valve is working as expected . Foil taped and zip tied defrost thermistor in the correct location according to service pointer W11092686D . Techline said If problem persists order W11033168 evap fan ."

Near Lynx Ct, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced water filter housing and water valve . Unit is no longer leaking . Replaced the pantry cover due to crack in it . Took pictures . Unit is brand new and still have the packaging on it . No reason to have a crack . Replaced cover .unit tested good .

Near Wayside Cir, Pittsford, NY 14534
Steve M.

Steve M.

RANGE AMANA AGR6603SFS1 "Found broiler not always lighting. Ordering dsi board, harness and igniter. The front left burner is still delayed ignition. Ordering caps; ordrng 1 W11162730 (DSI) and 1 WPW10183375 (cap-burner) and 1 WPW10701462 (harns-wire)"

Near Middle Rd, Rush, NY 14543
Dave F.

Dave F.

FREEZER WHIRLPOOL ART318FFDB03 Checked temperatures. Temperatures were within range . Checked gaskets they are sealing . Unit tested good . Adjusted the temperatures up on refrigerator. Customer will monitor.

Near Woodbridge Ln, Webster, NY 14580
Dave F.

Dave F.

RANGE JENN AIR JGD8130ADB21 Replaced spark module and right hand receptacle for cartridge. Found that the wires on the fan relay were reversed. Blue and white . Verified correct location on wire diagram . Cleaned burners and ignitor areas . Tested unit . Tested good .

Near Mendonshire Heights, Honeoye Falls, NY 14472
Evan E.

Evan E.

WASHER FRIGIDAIRE FWSB5700DSO Customer stated that unit would not spin. Removed front panel of unit and discovered that belt had broken. Replaced belt and ran test cycle. Unit now spinning and draining as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 134511600 BELT

Near Benton St, Rochester, NY 14620
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADB1 "Customer stated that unit was leaking and door kept falling down. Ran test cycle and checked for error codes. Unit was displaying code f9e1 for long drain. Ran test cycle. Discovered that unit is leaking from diverter. Quoted customer to replace sump and motor. Customer does not wasn’t to proceed at this time due to cost of repair. Collecting service call fee ; dspstn on spec-tagged invntry: 1 WP8268961 PAD 1 WP8268990 BUSHING , and 1 WPW10337934 DOOR SPRING"

Near Camborne Cir, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HWH0 Customer stating that unit will not drain water at end of cycle. Checked for error codes. Unit was displaying f9e1 error code for long drain. Unit was still full of water upon arrival. Vacuumed out water from unit. Removed pump to inspect. Ran drain cycle with pump detached from motor. Impeller on drain pump will not spin. Replaced pump and ran test cycle. Pump is now working as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Wildflower Dr, Walworth, NY 14568
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM354ESS1 Replaced bottom rack wheels for wheels broken. The rack tested good.

Near Rodney Ln, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED2KHAXVS01 Replaced dispenser motor for open motor. The dispenser tested good.

Near Hillary Ln, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR GE PYE23PSDCSS Replaced fresh food section evaporator fan motor for getting power and not running. The refrigerator tested good.

Near Highledge Dr, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WFW5620HW0 Checked unit for errors no errors in diagnostics. Checked functions. Unit testing good

Near W Ridge Rd, Rochester, NY 14626
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that items are coming out undercooked. Ran test bake cycle to 350 with thermocoupler inside oven. Let unit cycle flame on and off and recorded temperature readings during cycle. Unit needs to be calibrated up 10 degrees. Calibrated unit ran test bake cycle to 350 again. Unit now maintaining correct temperature. Unit tested good

Near Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW8200FC0 Customer concerned about an F9E1 error code. Drain pump was not working for the test verification cycle. Replaced drain pump. Unit testing good.

Near Amsterdam Rd, Rochester, NY 14610
David L.

David L.

WASHER MAYTAG MVWX655DW1 Checked unit for errors. No error codes. Tested valves spin against and drain. Unit testing good

Near W Ridge Rd, Rochester, NY 14626
David L.

David L.

FREEZER WHIRLPOOL WZF34X20DW01 Replaced control due to intermittent operation. Customer to monitor

Near Newport Dr, Holley, NY 14470
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced open RC les light that. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT

Near Brookedge Dr, Hamlin, NY 14464

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