Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1608 customer reviews

Evan E.

Evan E.

COOKTOP WHIRLPOOL WFE320M0ES2 Customer stated that hot surface indicator will not shut off even after burners are off. Discovered that right front burner is causing issue. Ordering right front element; ordrng 1 W11047722 (BURNER (RF) )

Near Salori Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Customer stated unit was producing noise while on high spin upon inspection discovered that suspension was squeaking while in high spin. Specially rear shocks. Attempted to lubricate suspension but issue was still present. Ordering new shocks for rear.; ordrng 2 W11316766 (SHOCK )s

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WEG750H0HZ0 Customer stated when running a bake cycle unit will flash. F1e1 (appliance manager )error code and f3e0 (temperature sensor) error code. Replaced appliance manager and ran test bake cycle. Unit preheated as it should. Unit tested good

Near Hidden Valley Trail, Webster, NY 14580
David L.

David L.

DISHWASHER JENN AIR JDB8500AWX3 The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)

Near Hogan Point Rd, Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8949SAB1 Customer stated that unit was not responding to commands. Upon inspection discovered that control was receiving 120v but not communicating with UI. Also discovered silver migration on ribbon cable. Called techline to document findings. Techline to cover user interface part cost. Replaced UI and control. Ran test cycle. Unit tested goodParts authorization:S25462

Near Carriage Path Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW4 Replacing water valve due to unit filling on its own randomly. Solenoid is failing to shut completely. Replaced valve and ran test cycle. Unit completed cycle as it should. Did advise customer that while removing hoses discovered that cold water shut off may not be functioning properly. Unit was still dripping water even though it was shut off at valve

Near Sweet Maple Run, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 Customer reports unit heats intermittently. Coils should be replaced. ; ordrng 1 WPW10328463 (COILS)

Near Willmont St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHW Door on filter housing cameOff repaired and reinstalled door

Near Post Ave, Rochester, NY 14619
David L.

David L.

REFRIGERATOR GE PGSS5NFXASS Found unit running but not cooling. Compressor was not running. Changed inverter with spare from truck. Unit began cooking customer toMonitor. Did not charge for spare part

Near Wilmer St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR AMANA ABB1924BRM00 Replaced jazz board and defrosted coil due to unit not cooling. ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Cornhill Pl, Rochester, NY 14608
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4955HW1 Customer stating unit will not finish cycle. Upon inspection discovered that unit was missing correct drain hose. Checked for error codes. Unit was displaying code f8e1 for long fill. Also f2e1 for a stuck key error code. Discovered that start key was sticking causing issue with cycle selection. Also discovered that hot side of valve was failing to actuate. Ordering control and water valve ; ordrng 1 W11210459 (WATER VALVE ) and 1 W11256105 (CONTROL )

Near Pontiac St, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 "Unit was not heating due to an open heater. Replaced heater. Unit tested good; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279838 ELEMENT , and 1 TJ5655 CORD-5' 3w"

Near Cranbrooke Dr, Irondequoit, NY 14622
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Customer had experienced water leaking into the ice bin/door area. Customer turned off the ice maker. Tested ice maker harvest and fill. Icemaker tested good. Freezer temp at 0 fresh food temps at 38. Suspecting ice maker and valve issue. Ordering both. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)

Near Tuliptree Ln, Rochester, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit would not spin. Checked for error codes. Unit was displaying code f7e1 for basket speed fault. Ran test cycle. Could hear motor attempting to run but never starting. Start capacitor is failing. Replaced capacitor. Ran test cycle. Unit tested good ; used 1 W11158831 (CAPACITOR) from stock

Near Winifred Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MFI2269FRZ Replaced damper due to inconsistent temps. The deli cover is missing and is causing improper airflow and will need to be replaced gaskets are also torn ordering cover and gaskets. ; ordrng 1 W10827914 (appliance cover-canv) and 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip)

Near Bloss St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR GE ZIFI240PAII The compressor is running but not cooling at all. The unit has no refrigerant. The cost of repair will outweigh new unit

Near Covington Woods, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit would not turn on, also would not go into diagnostics. Power was going to machine. Replaced user interface. Repair successful."

Near Lambton Cir, Rochester, NY 14626
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DSS2 Unit fills with water but does not wash. No signs of operation from the motor. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

OVEN-MW COMBO JENN AIR JMW2427DS01 Replaced user interface for keypad disconnected error . Tested oven preheated to 350. Tested good . Tested microwave. Tested good . No error codes .

Near Woodcliff Terrace, Fairport, NY 14450
Dave F.

Dave F.

MICROWAVE KITCHENAID KCMS2055SSS2 Unit is not heating . Can hear the magnetron humming . Ordering magnetron W10859575 and diode WPW10269016; ordrng 1 WPW10269016 (wire-vltge)

Near Bowns Hill Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker fill tube was frozen again . Defrosted fill tube . Cycled ice maker . Filled with water but was slow . Customer will install new water valve .

Near Gambin Hill, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 Unit is not defrosting. No metal was open. Could not get unit to force defrost ordering control and no metal. ; rqstng P&A on 1 WPW10352689 (cntrl-elec) and 1 WPW10392132 (bimetl-def)

Near Forgham Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Damper is leaking air and frosting. Secured damper with perma gum. Customer to monitor

Near Ellery Rd, Rochester, NY 14612
Dave F.

Dave F.

RANGE WHIRLPOOL WFG515S0ES1 "Techline SR 7726003012 . Unit not lighting . Called techline . Tested different wires . Tested good , power cycled unit . Unit is now working . Turn gas down on left front burner . Did seem to help it light ."

Near Kims Dr, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM3 Customer states unit won’t clean the dishes. Motor seems to be working as it should. 7-1 error code stored. Heating element is visibly failed. Replacing heating element. ; ordrng 1 W10518394 (HEATING ELEMENT)

Near Bramblewood Ln W, Rochester, NY 14624
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8979SEZ0 Called techline SR 7725999521 . The dispatch we received was for service pointer for tracks for the top rack . The tracks for that pointer do not go with this unit . The tracks are different. Unit needs adjusters . Ordering parts for adjusters . Called trade line . They gave me a PL auth MMDXN00APL1; ordrng 2 WPW10251047 (cover)s and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster) and 2 WPW10627763 (adjuster)s

Near Musket Ln, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MVWB955FC0 The washer is getting stuck in drain. F3e1 error code. Cleared pressure hose port and tested. Calibrated and tested. The unit drained for a few minutes then failed again with F3e1 error code. Needs control ; ordrng 1 W10912345 (cntrl-elec)

Near Covington Woods, Pittsford, NY 14534
Steve M.

Steve M.

OVEN MAYTAG MEW6630DDS "Found temp probe out of range causing unit to thinks its preheated and fan constantly running. Put bottom oven temp probe in top oven. The top oven started working.The bottom door need hinges and hinge receivers. Quoted customer. ; rqstng P&A on 1 12001656 (sensor,ovn) and 2 WP74008014 (hnge-door)s and 2 WP74008015 (bracket)s"

Near Branch St, Livonia, NY 14487
Evan E.

Evan E.

OVEN WHIRLPOOL WFG770H0FZ0 Replacing DSI module due to unit not sparking at bake element. Replaced DSI board ran test bake cycle. Unit was still experiencing same issue. Tested harness for continuity harness tested good. Discovered that spark module wire was pinched between cabinet wall. Rerouted wire and test unit. Unit tested good

Near Manordale Ln, Rochester, NY 14623
Evan E.

Evan E.

COOKTOP JENN AIR JGRP436WP01 Customer stated that timer Chime was going off randomly. Upon arrival checked for error codes. No codes were present. Had customer shut off power at breaker and inspected connections at control and UI. Had customer power breaker back on and ran test bake cycle to 350. Could not replicate issue once resetting breaker and checking connections. Unit tested good.

Near Mill Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7601AWB Customer stated that unit was leaking. Ran test cycle and removed kick panel to observe. Could not replicate issue while in home. Observed unit for 20 mins while running. Could not replicate leak while observing unit. Suspecting that item may have been hanging through bottom rack causing spray arm to stop causing water to spray at front door. Customer to run cycle and report back if issue persists. ; dspstn on spec-tagged invntry: 1 wp6-919539 SEAL KIT

Near Stefenage Ct, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW2 Customer stated that unit would not fill with hot water. Checked for error codes. Unit had multiple codes All pertaining to issue with water valve. Cleared codes and test valve in manual test mode. When accusing hot side of valve unit would not fill. Unit needs water valve. Replaced valve and ran diagnostic cycle. Unit actuated both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Humboldt St, Rochester, NY 14610
Evan E.

Evan E.

OVEN GE JGBP86BEB2BB Customer stated that control panel would not respond to commands but burners still work. Upon arrival attempted to run bake cycle unit would not accept commands. Removed rear panel and cleaned ribbon cable from UI to control. After doing so was able to run bake cycle. User interface is discontinued but unit is currently working. Customer to monitor

Near Sumner Park, Rochester, NY 14607
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHV0 Replaced door gasket for unit leaking . Tested unit in auto diagnostics. Unit tested good no leaks .; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced main control board due to unit not defrosting . Tested unit tested good .

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Water dispenser was being erratic. Found the UI for the deli drawer had corrosion on it . Replaced board tested unit . Everything is working as expected.

Near Fair Way, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Replaced thermostat. Tested unit tested good . Unit was in defrost when I left

Near Walworth-Ontario Rd, Walworth, NY 14568
Shaiman C.

Shaiman C.

WASHER KENMORE 110.8298311 Lid switch was damaged. Replaced switch. Unit testing good. ; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID

Near Crossfield Rd, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 "Customer reports unit won’t start. Power present, but unit would not fill. Water lines were shut off at a location not near the machine. Customer states plumbing work was recently done in the house. Turned on water. Repair successful."

Near Biscayne Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 Replaced control & calibrated. Unit testing good.

Near Lake Rd N, Hamlin, NY 14464
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser and thermistor due to freezing temps in the fresh food section. Tested damper in diagnostics. Customer to monitor

Near Ellery Rd, Rochester, NY 14612
David L.

David L.

OVEN WHIRLPOOL WFG530S0EB Customer had been experiencing ignition problems. Unit has been working since they called. Unable to recreate the issue. Verified extra ground was still in place. Updated harness has been installed. Made sure nothing was grounding the ignitor in the drawer. Ignitor is likely warping again causing intermittent issue. Recommending that it be replaced. The customer is going to think about the repair. Ignitor is WP9758079

Near Alberta Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good

Near Gallant Fox Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS5 Replaced water valve and defrosted ice maker fill tube. Customer to monitor only charges cost for part ATEC warranty

Near Hardwood Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KBSD618ESS01 Separator did not come with ice door. Ordering correct parts; ordrng 1 W10133603 (pad) and 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)

Near Windham Hill, Mendon, NY 14506
Evan E.

Evan E.

WASHER WHIRLPOOL WTW6600SW2 Customer stated unit was displaying LD code for long drain. Upon inspection discovered that pump impeller had come detached from pump causing issue. Replaced pump. Ran diagnostic cycle. Unit tested good

Near St Paul Blvd, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FDB2410HIB2A Customer stated that unit was very noisy during beginning portion of cycle. Ran test cycle and could hear noise customer was referring to. Issue is with drain pump. Pump has become very noisy. Pump will need to be replaced. Ordering pump ; ordrng 1 5304483444 (DRAIN PUMP )

Near Copper Woods, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good

Near Gallant Fox Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW4 Replaced water valve housing on unit . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .

Near Dunn Rd, Lyons, NY 14489
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Unit is leaking since repair. Discovered that unit is leaking from wash motor clamp. Ordering wash motor clamp ; ordrng 1 WD24X23177 (HOSE KIT ) and 1 WD35X10382 (CLAMP KIT )

Near Waterford Cir, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7500GC0 F5E2 F5E3 F5E1 error codes stored. Ran auto test with no issues. Lid latch tested fine during a manual test of the lock. Unit testing good.

Near Flint St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR GE PSS27SGNABS Replaced main control for no operation. The refrigerator started up and is cooling. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL

Near Trestle Trail, North Chili, NY 14514
Steve M.

Steve M.

DISHWASHER JENN AIR JDB9000CWP Replaced both upper rack adjusters for broken tabs. The dishwasher tests good. ; used 1 WPW10546503 (ADJUSTER) from stock

Near Jamie Lynn Dr, Churchville, NY 14428
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE104DSS Replaced top rack adjusters for broken tabs and fallen rack. The dishwasher tests good.

Near Antelope Ln, Rochester, NY 14623
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced ice maker due to open motor. Unit tested good

Near Country Village Ln, Hilton, NY 14468
Steve M.

Steve M.

RANGE WHIRLPOOL WEE510S0FV1 Replaced panel for paint coming off panel.

Near Cedars Ave, Churchville, NY 14428
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 F4E4 error code stored. No vent is installed on the unit. Seems to be heating as it should. Could not detect any issues.

Near Flint St, Rochester, NY 14611
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food section is frosted up again . Tested thermistors. All tested good . Evap fan is working good . Defrost mode was on basic . Cabinet has been sealed . . Called techline SR 7725981915. Tech line said to order evap fan and evap cover . Have evap fan on hand . Replaced evap fan . Zip tied and foiled tape thermistor in the correct location . . Customer is going to see if they can get unit replaced as this is a repeat issue .; rqstng P&A on 1 WPW10501260 (cover-evap)

Near Dewey Ave, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDS30FXWH9 "Found the dishwasher need a chopper blade, gasket main control and harness for not washing and no heat at the heater. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE"

Near Rochester St, Avon, NY 14414
Steve M.

Steve M.

REFRIGERATOR KENMORE 596.762547 Tested ice maker Found frozen fill tube. Removed ice and tested. Water seems to come out good on second test. The Ff section was 39 degrees. 5he freezer was 6 degrees. Turned freezer temp down a notch. Customer is going to monitor.

Near Lakeville Groveland Rd, Geneseo, NY 14454
Steve M.

Steve M.

DRYER MAYTAG MDE5500AYW Found user interface is unresponsive. The unit needs a user interface. The washer next to it needs a bearing. The customer is going to replace.

Near Reservoir Rd, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called Techline to document ice getting stuck in chute. Replaced ice door with no change. Techline recommending that the customer regularly clean the ice bin and pull off of the paddleSlightly before removing glass so ice has a chance to clear. Techline recommending changing the door to resolve issue. Ordering door SR7724761043; ordrng 1 LW11026425 (dor-fip)

Near Bright Stream Way, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB855DC3 "Customer reports the unit would not respond to functions a month prior, then after disconnecting then reconnecting power it started working again. Now the unit is completely unresponsive. 240v at the power supply 120v from each leg. Suspecting a faulty user interface. ; ordrng 1 W10849061 (USER INTERFACE ), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL and 1 TJ5655 CORD-5' 3w"

Near Howard Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Unit is set at 45 but will not get above 36 and is freezing items. Ordering controls and thermistor. ; ordrng 1 W10838965 (thermistor) and 1 W11043763 (cntrl-elec)

Near Woodmill Dr, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFSS2325TE "Turned unit on to test. Compressor starts up and starts to cool. After a couple minutes the compressor shuts off. Manager at Aaron’s does not want to proceed with repair; rqstng P&A on 1 A01078804 (control), states that autho needed"

Near Spencerport Rd, Rochester, NY 14606
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WOC75EC7HS00 F6E0 oven user interface lost connections . called techline SR 7725984517 . Door switch on the left is not contacting the door and recognizing the door isn't closed . Techline said order UI and Harness to appliance manager. Bring appliance board in case . ; ordrng 1 W11261165 (cntrl-elec) and 1 W11353765 (CONSOLE) and 1 W11356990 (HARNESS)

Near Partridge Hollow, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER GE GFWH1200D0WW Found bellow is ripped causing water to leak. Quoted customer for repair. ; rqstng P&A on 1 WH08X10064 (gasket)

Near Burbank Dr, Geneseo, NY 14454
Steve M.

Steve M.

DRYER WHIRLPOOL WGD7500GW0 Found motor mount was shaking during operation. found side walls bent and was hitting drum. Added screw to fasten mount. Bent the side walls back but crinkled and is visible to customer. Customer not satisfied with dent on bottom rear corners. Called tech line sr# 7725969131 .

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Frost in freezer . Found the door gasket wasn't even . Shimmed t brackets with stainless washers . Sealed cabinet . Heated door gasket reseated .. door is closing as expected. Set unit to recommend temps and turned humidity control on.

Near Autumn Oak Cir, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT780SAEM1 F6E4 float switch error code . Tested unit in auto diagnostics. Tested good . Ran unit in regular cycle.Unit is not having as many suds . Tested dispenser in diagnostics with soap in it . Soap was dispensed . Gave suggestions on best wash cycle . Unit is operating as expected. No issues found . If any more problems persists. May need a control if unit stops mid cycle .; dspstn on spec-tagged invntry: 1 W10888684 DISPENSER DOOR KIT and 1 WPW10605057 PUMP

Near Hillsboro Cove Cir, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE JENN AIR JMW2430DS01 No error codes in unit . Tested unit on 350 . It is getting up to temperature and holding . Customer had calibrated unit and is the correct temperature that Is needed . Tested unit tested good .

Near Founders Green, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Drain tube duck bill was clogged . Replaced with updated drain tube . S Code S38253 . Defrosted drain . Unit is draining .

Near Lattimore Rd, Rochester, NY 14620
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSF26C4XYY03 Condenser fan was not working . . Replaced fan . Condenser fan is working now . Tested unit . Tested good .

Near Harvard St, Rochester, NY 14610
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8540FW0 Replaced control and UI . Tested unit in auto diagnostics. Unit tested good . Ran normal cycle . Unit tested good . Parts are covered office KB

Near Marcus Way, Farmington, NY 14425
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8989SHZ0 "Customer reports the unit is leaking, especially on power wash setting, and won’t dry dishes. Could not recreate the leaking event. Machine appeared to be tilted forward. Adjusted legs & let the dishwasher run on power wash setting. Still no leaks present. 6-4 error code stored. Float switch was clear of any debris. Recommend customer to use less detergent to avoid any concerns of over sudsing."

Near Hillbridge Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 Unit shuts off seconds after turning it on. Replaced control panel. Unit testing good.

Near Shafer St, Rochester, NY 14609
Shaiman C.

Shaiman C.

DISHWASHER JENN AIR JDTSS246GP0 "55 was displayed on the user interface, appeared to be frozen. Entered diagnostic mode and no error codes were stored. Exited out of diagnostics, and started unit with no issues. Suspecting the unit froze in the middle of a cycle. Also discovered the machine was filling with cold water, due to the water supply for dishwasher being connected to the cold water line under the sink. Instructed customer to run water at the sink before starting a wash cycle for best wash performance once the water supply issue is resolved. Otherwise, machine seems to be testing good."

Near Knickerbocker Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER KENMORE 110.967427 Replaced control. Unit testing good.

Near Silco Hill, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER KENMORE 110.2087299 "Replaced lid switch, unit testing good. ; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID"

Near Coach Side Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER KENMORE 110.967427 Replaced control. Unit testing good.

Near Silco Hill, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHW6630HW0 Unit violently shakes during spin cycle. Shipping bolts were still installed. Removed shipping bolts. Repair successful.

Near Heatherhurst Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR GE GSH22JFXMBB I couldn't smell anything in refrigerator . Found old food . . Customer will have refrigerator cleaned . Also wants two water filters sent to them . Ordering part MWFP .; ordrng 2 MWFP (mwf refer water filt -DIRECT SHIP TO CUSTOMER )s

Near S Clinton Ave, Rochester, NY 14607
David L.

David L.

DISHWASHER KITCHENAID KUDS30IXBL9 Replaced control and gasket due to unit not responding and leaking; used 1 W10300924V (GASKET) from stock

Near Moscow Rd, Hamlin, NY 14464
David L.

David L.

WASHER MAYTAG MVWB766FW1 Replaced rusting dispenser drawer and the gearcase due to noise. Calibrated and tested unit

Near Lyncourt Park, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Ice maker not working l has power going to unit . Tried to cycle icemaker . Ice maker not cycling . Ice maker that was brought with me has a broken fill cup . Ordering another ice maker W10882923; ordrng 1 W10882923 (icemaker), dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER"

Near Hunters Ln, Rochester, NY 14618
Dave F.

Dave F.

RANGE JENN AIR JDS9860CDB00 Called customer about fan running after last being there . Cooling fan will continue to run if no sensor detected. Customer will turn breaker off.; saved tckt

Near Poplar St, Macedon, NY 14502
David L.

David L.

RANGE JENN AIR JGRP436WP02 Reassembled oven door and reinstalled.

Near Rockledge Dr, Ontario, NY 14519
David L.

David L.

REFRIGERATOR AMANA ATB2136ARW Fan blade fell off of fan motor. Tightened blade to shaft. Unit tested good.

Near Lake Bluff Rd, Wolcott, NY 14590
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 "Customer states unit wont complete a cycle on normal setting, timer is not accurate. F3E2 F0E4 error codes stored. Cleared codes then ran test verification cycle. No issues present. Suspecting a faulty control and inlet thermistor. Replacing valves and control board. ; ordrng 1 W11165546 (VALVES) and 1 W11170706 (CONTROL)"

Near Roxborough Rd, Rochester, NY 14619
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GC3SHAXVB01 Found the ice bucket full of ice. Removed ice. The flapper seems to be closing. Customer is going to make ice for a couple days and monitor. If problem persists preorder flapper.

Near Cabernet Cir, Fairport, NY 14450
Steve M.

Steve M.

DRYER WHIRLPOOL WHD5090GW0 Replaced console ui and knobs for no end of cycle signal. The knobs would not come out in one piece to remove from console. So I replaced them all. The dryer signaled at the end of cycle. The signal is not very loud but is present. The dryer tests good

Near Harwood Ln, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 8 degrees in freezer. 39 in FF . 1.07 amps while running. Tried to call tech line but it was closed for updates at the time of call. Replaced main control and damper for arming temps. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL

Near Mill St, Phelps, NY 14532
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDBM Replaced drain tube for ice accumulation on freezer floor. Tighten screws for door handle. Removed all ice. The refrigerator tests good.

Near William St, Geneva, NY 14456
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced ui and evaporator cover for no cool in fresh food section. Same result. Only cooling freezer. Customer is going to contact customer service.

Near West St, Geneva, NY 14456
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB2 The microwave relay will not latch. Replaced control with no change. Suspecting open magnetron thermostat or transformer. Ordering both; ordrng 1 W10269232 (thermostat) and 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr)

Near Lake Vista Ct, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL KSDG950ESS1 Customer stated that they received unit with rusted front door panel and lower lower kick panel. Upon inspection discovered both were had small rust spots on front or each panel. Replaced door panel & kick panel. Unit tested good

Near S Washington St, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Switch shim will not stay on the door because it’s too warped. Ordering left door; ordrng 1 W11104477 (dor-fip)

Near Bay Rd, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFG320M0BW2 Customer stated that they were unable to set clock on stove and light in oven would not turn on. Upon inspection discovered that control would not accept commands could not set clock or start bake cycle. Control is failing. Replaced control. Ran test bake cycle. Set clock for customer. Unit tested good

Near W Elm St, East Rochester, NY 14445
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HWH0 Customer was concerned that there is small amount of water in bottom of pump where filter sits at end of the cycle. Advised customer that this is normal all units have small amount of water there at end of cycle. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good

Near Wildflower Dr, Walworth, NY 14568
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit was not finishing cycle. Checked for error codes upon arrival. Unit was displaying code f5e1 code lid lock fault. Attempted to run test cycle. Lid would not lock. Replaced lid lock and ran diagnostic cycle again. Lid locked as it should. Unit completed cycle. Ran unit on quick wash to confirm function outside of test mode. Unit tested good

Near Ford Rd, Newark, NY 14513
Evan E.

Evan E.

REFRIGERATOR MAYTAG MFW2055DRM01 Replacing drain tube due to unit not draining properly causing sheet of ice to form on floor. Replaced drain tube. Reassembled unit. Unit tested good collecting portion of labor. Manufacturer to cover remaining cost. S code S38230

Near Butcher Rd, Hilton, NY 14468
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HZ1 Replacing cooktop due to customer receiving unit with dented cooktop. Replaced cooktop. Unit tested good

Near Walzer Rd, Irondequoit, NY 14622
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53521HZ Painted scorch mark by metal rack that was causing unit to spark when cooking. The microwave tests good.

Near Hamlin Dr, Canandaigua, NY 14424
Steve M.

Steve M.

RANGE WHIRLPOOL WFE510S0AS0 "Customer states that after product is boiling , she turns down to simmer but still keeps boiling. Tested with pot of water and the element turned on and off as expected. Customer is going to monitor."

Near Cheshire Glen Rd, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit is still out of balance after previous visit. Customer had load ready to be spun out upon arrival. Ran drain & spin cycle with load inside unit. Could hear tub banging into cabinet during final spin with very small load inside basket. Suspecting issue is with suspension all other parts check out. Ordering suspension ; ordrng 1 W11217817 (SUSPENSION )

Near Miyah Dr, Webster, NY 14580
Evan E.

Evan E.

COOKTOP KITCHENAID KFGU706VSS01 Customer stating that unit is making noise still and as soon as gas it shut off unit stops. Suspecting that noise is coming from gas valve solenoid or pressure regulator. Due to customer hearing noise In back right corner where gas line inlet is. Ordering regulator & solenoid ; ordrng 1 W10368615 (GAS VALVE SOLENOID ) and 1 W11087445 (PRESSURE REGULATOR )

Near Cardogan Square, Rochester, NY 14625
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ06 Ice bucket jamming caused motor shaft to strip unable to separate couple and motor. Ice maker assembly will need to be replaced; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)

Near Wilder Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER FRIGIDAIRE FTF530FS0 "Customer reports the unit is not latching. When attempting to start any function on the unit, no lights or indicators illuminate. The door lock light should illuminate when the door is closed and would stay illuminated only when the latch is engaged. Unable to test for power being sent to/from timer due to the dryer being mounted on top of the washer. Second man is needed to properly diagnose. Returning with latch, timer, and second person.; ordrng 1 137394000 (TIMER)"

Near Adams St, Rochester, NY 14608
David L.

David L.

DRYER WHIRLPOOL WGD8000DW4 Customer was concerned with unit turning on after the cycleEnds. This is due to the wrinkleShield option and is normal operation. Went over use and care with the customer

Near Wiler Rd, Hilton, NY 14468
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replacing control and light socket due to unit blowing bulb as soon and new bulb was installed. Replaced control. Replaced socket. Unit tested good

Near Constance Way W, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL KGST307HWH Replacing right front valve due to valve failing to release gas in order for unit to light. Replaced valve and tested burner. Unit tested good

Near Bluestone Hollow, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7000DW0 Customer stated that unit was very noisy during agitation. Checked for error codes unit was displaying code f5e4 for lid not opened in between cycles. Ran test cycle. During agitation portion of cycle could tell that wash plate was loose. Stoped cycle and tightened wash plate bolt. Ran diagnostic cycle again. Unit was much quieter. Ran unit for customer. Unit tested good

Near Southbrook Dr, Ontario, NY 14519
Evan E.

Evan E.

RANGE WHIRLPOOL WFE505W0HS1 Ordered replacement panels due to original panels being rusted. Upon opening new panels discovered those are also rusted. Custom tee does not want them installed. Reordering panels ; ordrng 2 WPW10162245 (PANEL )s

Near Frost Meadow Trail, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL KSDB900ESS3 Replacing cooktop panel and left side panel due to customer receiving unit with large dent in left side corner. Also large dent on left side of cooktop. Replaced cooktop and left side panel. Unit tested good

Near Fairmont Dr, Webster, NY 14580
Steve M.

Steve M.

DRYER WHIRLPOOL WGD5000DW2 "Replaced rollers, idler and belt for noisy operation. The dryer tests good. ; dspstn on spec-tagged invntry: 1 341241 BELT and 1 4392065 REPAIR KIT"

Near Athena Drive, Avon, NY 14414
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Attached mullion that came off top clip causing door to not close properly. Caulked gaps in frame where liner meets cabinet. The refrigerator tests good.

Near Armstrong Rd, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced fresh food light for no lights. Used the existing fresh food light in freezer and all lights work now. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT

Near Crossing Creek Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWB980BG0 Customer stating that unit is flashing error code HC at end of cycle. Tested log valve according to test # 2 on tech sheet found that hot side valve was causing issue. Customer also stated that unit was very noisy while in spin. Discovered that bearing had begun to become very noisy. Suspecting seal had worn causing water to leak into bearing. Ordering bearing. ; ordrng 1 W10435302 (BEARING KIT ) and 1 W10761636 (CONTROL) and 1 W10853723 (LOG VALVE )

Near Evergreen Ln, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL NA123 Ice in side wall. Customer is going to thaw. No charge. Kim’s family

Near Embury Rd, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced compressor and evaporator for no cool. The refrigerator tests good.

Near Sherwood Ave, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT970SAHW0 Replaced hinges for door not closing. The door closes properly now.

Near Main St, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced ice box for warped box. Raised left side again. The ice box os level now.

Near Elm St, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR GE PFCS1RKZHSS Tested ice maker and it had hard time ejecting ice. Ordering Ice maker; ordrng 1 WR30X28693 (ICE MAKER)

Near Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL WED8500DC4 F4E4 L2 line error code . F6E3 Acu cannot UI . Checked power coming to unit has power . Connections are tight . Replaced UI and control. Tested unit air flow has poor air flow . Customer will clean vent . Left other parts with customer.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL

Near Brownsville Rd, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR JENN AIR JF42SSFXDA02 "Ice maker is leaking and dripping on the rails causing the unit door not to close all the way . Cleaned rails off and made sure that the door is sealing tight . Gasket is sealing . Ordering icemaker WPW10277450 . Ice maker bin rails are not pulling back in as they should . Ordering rails 2306116 , 2306117; ordrng 1 2306116 (slide) and 1 2306117 (slide) and 1 WPW10277450 (icemaker)"

Near Woodworth St, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER FRIGIDAIRE FFID2426TD0A Unit would not turn on. Bad connection to the power wires prevented machine from getting power. Cleaned and secured connection. Unit testing good.

Near Cashmere Ln, Irondequoit, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refrigerator not cooling . Checked frost pattern on evaporator. Ice build up only on top right of evap . Ordering evap W10836706. Compressor WPW10507886 and UV drier WPW10143759; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (drier UV) and 1 WPW10507886 (compressor)

Near Hathaway Dr, Farmington, NY 14425
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB835DC4 "F2E1 error code stored. Ignitor is getting power, but isn’t turning on. Unit also won’t stop spinning when door is opened. Continuity present with door open and closed. Replacing door switch, ignitor, and UI. ; ordrng 1 279311 (IGNITOR ) and 1 W11036551 (DOOR SWITCH) and 1 W11158457 (USER INTERFACE )"

Near Willowcrest Dr, Rochester, NY 14618
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced noisy fresh food evaporator fan motor; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR

Near Peak Hill Dr, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC565FW1 "Customer states water is left over at the bottom of machine and occasionally won’t go past the rinse cycle. No error codes stored. Unit completed test verification cycle with no issues. Lid lock works on command. Drain pump is working as it should. No shifter fault codes and unit shifts from drain-spin and vice versa with no complications. Addressing the intermittent “stuck in cycle” issue, replacing control board. ; ordrng 1 W11162438 (CONTROL )"

Near Nory Ln, Rochester, NY 14606
Dave F.

Dave F.

RANGE JENN AIR JDS9860CDB00 "Called techline SR 7725960941 . Unit will not turn on. Says call for service . Sensor and control can cause this . Found the sensor connector melted . Ordering harness, control and sensor .; rqstng P&A on 1 12001656 (sensor,ovn) and 1 74011728 (harness- m) and 1 WP8507P231-60 (cntrl-elec)"

Near Poplar St, Macedon, NY 14502
David L.

David L.

WASHER WHIRLPOOL WFC7500VW2 Customer declined service on this machine

Near Marigold Dr, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KUDS35FXSS5 "Replaced shorted OWI due to unit not running complete cycles. Tested in diagnostics control is still shutting unit down before unit finishes filling. Quoted for control customer will contact the office when ready; ordrng 1 W10479761 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10619006 LATCH"

Near Latta Rd, Rochester, NY 14612
David L.

David L.

RANGE MAYTAG MET8775XW Oven door was split due to missing screws on the bottom and a bent fastener in the door. Repaired door and added screws.

Near Wahlmont Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR AMANA ART318FFDW03 7725960348 called Techline after new compressor failed to start. Ordering new compressor ; ordrng 1 W11092625 (compressor)

Near Lake Ave, Rochester, NY 14613
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS965CIAH00 Temperatures were good . 0 in freezer . 39 in fresh food . Unit was set to 37 in freshfood section . . Refrigerator is cooling as expected. Unit does seem to go up in the lower 40 degrees area may be during defrost .

Near Hara Crescent, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE104ESS1 Replaced rails for corrosion and for the door not staying closed during cycle . Tested unit in auto diagnostics. Tested good . S Code S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Bay Park, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KENMORE LFTR1814LW9 Replaced door gasket for being torn . Adjusted bottom hinge on fresh food door due to not being even. Sealed cabinet. Door is now sealing as expected.

Near Meigs St, Rochester, NY 14607
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 "Gearcase is squeaking. Motor is shorted can hear is crackling . Ordering actuator W10913953 . Motor W11283592, gearcase W11035751; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"

Near E Main St, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked unit temps. Fresh food reading from33 to 41 depending on area. Freezer at 0 Called Techline to document. SR7725963242.

Near Stone Fence Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MSS25C4MGZ01 Found chunk of ice on bail arm binding it. Replaced ice maker. Customer to monitor

Near Kinmont Dr, Rochester, NY 14612
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 Washer not draining . Replaced pump . Drain to pump hose keeps coming off .. used hose clamps to keep the hose from coming off. Tested unit in auto diagnostics. Tested good . Calibrated washer . Customer drain hose from unit is a little to long . Customer will fix issue with drain hose. Unit tested good .

Near Maiden Ln, Caledonia, NY 14423
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500DC0 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside gear case was failing causing unit to produce large howling noise while in spin. Checked for codes no codes present. Ran diagnostic cycle. Unit was very loud while in spin. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )

Near Barrow Hill, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4850HW1 Replaced gear case. Unit testing good.

Near Rush Hills Dr, Rush, NY 14543
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7749SBW0 Certain functions on the user interface would illuminate however the start button would not work. Replaced console/user interface. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC

Near Sanhurst Dr, Scottsville, NY 14546
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing large banging noise while in spin. Upon inspection checked for error codes discovered no codes present. Ran diagnostic cycle unit completed cycle as it should. Spoke with customer about load that caused issue customer stated they were washing a set of queen bed sheets on normal wash. Encouraging customer to to use bulky items/ sheets setting instead for optimal wash performance. Unit tested good otherwise

Near Miyah Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 "Customer states unit is causing the breaker to randomly trip, and it takes an extended amount of time for the unit to dry. Once the breaker is reset, the unit works as it should. Inspected the panel box and verified that the 240v breaker for the dryer gets warm after the dryer has been running for a while; which is not normal. Unit passed vent test. Suspecting the weak breaker may also be causing the long dry times."

Near Cougar Cir, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced torn gaskets

Near Legran Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHW00 Unit was not making ice because the ice maker was switched to the off position behind the ice bin. Tested ice maker is diagnostics. Harvest passed. Fill failed due to a frozen tube. Thawed tube. Ice make filled afterwards

Near Doris Rd, Irondequoit, NY 14622
David L.

David L.

REFRIGERATOR WHIRLPOOL WRFA32SMHZ01 Freezer building frost on product. Found the fresh food door mullion heater was off causing cold water to drip on the freezer door gasket causing the infiltration. Turned on the heater and sealed the liner to the cabinet. Raised door a bit for better gasket contact. Customer to monitor

Near Jewelberry Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Freezer door binding slightly. Greased cam and adjusted lower hing. Door shuts properly.

Near Maryview Dr, Webster, NY 14580
David L.

David L.

DRYER MAYTAG MEDB835DW3 Sr775726088 called Techline to document finding on dryer for long dry times. Arrived as a very small load was just finishing. Load ran for 40 min and all items were as expected. Air flow testing good. Customer has a brand new clean vent. Adjusted the sensor dry setting to add 30%more dry time. Techline did not recommend doing anything else.

Near Stone Island Ln, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 Unit has a low side leak and is not cooling. Will require an evaporator and compressor. Unit is OOW quoted for evaporator and compressor. Customer denied the repair.

Near Pilgrimport Rd, Sodus, NY 14551
David L.

David L.

RANGE WHIRLPOOL AGR5725RDQ Unit was not lighting due to a weak ignitor. Replaced the ignitor. Unit tested good.

Near Ridge Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced door due to dent and cracked bin

Near Creek Field Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DSS1 Replaced wheel assemblies. Unit testing good.

Near Parma Center Rd, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MBF1958XEQ1 Freezer evap frosted over . Went into diagnostics. Tested thermistors tested good . Tested heater . Tested good . Defrost thermostat tested good . Unit needs jazz board WPW10503278 . Installed . Defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Morgan Rd, Scottsville, NY 14546
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDPE234GPS0 Front door went missing. RTM declined further repair.

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334GPS0 "Replaced upper racks for door not closing properly. The door is closing properly. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Sessler Dr, Geneva, NY 14456
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX7355DBM00 S38253 replaced defrost drain for ice accumulation on freezer floor. The refrigerator heck’s good. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Hillside Dr, Newark, NY 14513
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF305ESS02 Damper is very loud . Replaced damper . . Tested unit . Tested good .

Near Fairport, NY 14450
Dave F.

Dave F.

COOKTOP WHIRLPOOL WFE320M0ES2 Wrong property address . Lady in office wasn't sure what property this was for .

Near Salori Ct, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS965CIAH00 Fresh food section is 35 degrees unit is set for 36 . Freezer set to 0 Temps are 0 . Damper making alot of noise . Replaced . Tested unit . Tested good . Unit is making ice and temperatures are correct . Evap fan is working. Tested thermistors in diagnostics. Tested good . Tested heater . Tested good . No frost build up on evap .

Near Hara Crescent, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer module for no light.

Near Schlegel Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGD6630HW0 Customer stated that unit was rattling while unit was running. Upon inspection discovered that screws for heater bracket were extremely loose in addition to motor mount brackets. Tightened both and ran multiple test cycles. Ran unit for customer once reassembled. Unit tested good

Near Sturbridge Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that top rack was falling. Upon inspection discovered that adjuster on right side of rack had come disassembled cover for adjuster had fallen off causing rack not to sit correctly. Reassembled adjuster and tested rack for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Millwood Ct, Pittsford, NY 14534
David L.

David L.

DISHWASHER KITCHENAID KDFE104DWH5 Reinstalled dispenser gasket. The wash motor is only operating intermittently. Will run but will not always spray. Ordering sump and lower spray arm. ; rqstng P&A on 1 W10858786 (arm-spray) and 1 W11085683 (pump&motor)

Near Cory Corners Rd, Marion, NY 14505
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL KDFE104HPS0 "Unit fills with water but bottom spray arm does not function properly. Replaced motor. Unit still would not wash correctly. Upon further investigation discovered there is no drain loop installed; just a short hose going from the drain pump to a pipe in the basement. Due to the drain setup, water would siphon out as the unit was filling. Sending hoses to customer. ; ordrng 1 8269144SHIPDIRECT (DRAIN HOSE SHIP DIRECT) and 1 WPW10545278SHIPDIRECT (DRAIN HOSE W/ CHECK VALVE SHIP DIRECT)"

Near Bridgewood Dr, Rochester, NY 14612
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW4 Customer stating that unit is filling on its own after cycle has finished. Ran diagnostic cycle and actuated cold and hot valves on & off. Discovered that cold valve is staying open causing issue. Unit needs water valve. Ordering water valve

Near Sweet Maple Run, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF760SADM3 "Replaced inner door, bottom seal and hinges. Replaced pump. For persistent leaking while washing. Customer is goin to monitor"

Near Brighton St, Rochester, NY 14607
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5520SQ0 Replaced temp selector switch. Customer monitor.

Near Fairhill Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MHW8150EW0 Customer stated that unit is not dispensing soap through dispenser properly. Upon inspection discovered that customer was not adjusting detergent concentration before cycle causing minimal soap to enter machine. Tested concentration adjustment during cycle and found that when setting unit to 2x concentrate this will dispense generous amount of detergent into machine. Spoke with customer about adjusting concentration based on cycles. Customer was also inquiring about black spots on top of dispenser. Advised customer that best solution is to clean with oxi every 5-6 months to prevent build up. Unit testing good otherwise.

Near Tobey Brook, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced Orion control for not cool Ff section. Same result. Called tech line again and retested. Found bad thermistor reading this time in FF compartment. 96. Other times when we tested it was 60. Tech line wants to ; ordrng 1 W11099568 (cover-evap) and 1 W11314429 (UI)

Near West St, Geneva, NY 14456
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Replacing wash motor kit due to unit windings inside motor going bad causing unit to be very noisy while running. Replaced wash motor and drain pump. Ran test cycle. Unit tested good

Near Waterford Cir, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW9150WW00 Customer concerned about unit leaking under heavy loads. No error codes stored. Ran auto test cycle and could not recreate issue. Suspected a failed bellow. Customer declined further repair.

Near Beech Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7759SAB3 Customer concerned about unit leaking. Gasket was ripped in the corners. Replaced inner gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Pittsford Mendon Center Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER AMANA NTW4516FW3 Customer stated that unit would not progress through cycles. Upon inspection discovered that lid was loose causing latch to not align properly. Located lid screws and tightened. After doing so unit was able to lock lid and start cycle. Ran diagnostic cycle. Checked for error code. Cleared code f5e2 (lid latch fault). Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Norton Village Ln, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Techline SR 7725948747 . Unit is not Cooling . Compressor is running . But is not cooling . Techline said put UV drier on unit needs sealed system work . Ordering UV drier WPW10143759 . Ordering door 13107553SQ . Badge W11223753 . ; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 WPW10143759 (dryer)

Near Millay Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not defrosting . Called techline SR 7725951181 . Checked thermistors tested good . . Techline said to replaced is control board . WPW10675033 ordering board .; ordrng 1 WPW10675033 (cntrl-elec)

Near Clover St, Pittsford, NY 14534
Evan E.

Evan E.

RANGE KITCHENAID KFED500EWH03 Customer stating that they cannot summer with front left burner. When setting temp for dual burner unit will not heat. Replaced switch and tested element again. Element is experiencing same result. Ordering left front element ; ordrng 1 W11101459 (LF BURNER )

Near Quailbush Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.50023.211 Temps are warm In Freezer. The frost pattern looks good on bottom of evaporator. Ordering thermostat for no ice. ; ordrng 1 W10396166 (thermostat)

Near Chablis Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found evaporator frosted. The defrost thermistor failed in diagnostics. After defrosting it passed. The thermistor had good resistance. Called tech line. They want to replace thermistor. ; ordrng 1 W11366397 (HARNESS)

Near Roberts Dr, Victor, NY 14564
Steve M.

Steve M.

RANGE WHIRLPOOL WEE730H0DS0 Ordering correct color; ordrng 1 W10728516 (panl-cntrl)

Near Butternut Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269FRZ Found damper as frozen. Also did not read open or closed in diagnostics. Repeated connection and control read damper. Ordering damper. ; ordrng 1 WPW10127427 (control)

Near Bloss St, Rochester, NY 14608
Dave F.

Dave F.

OVEN-MW COMBO JENN AIR JMW2427DS01 F2E0 key pad disconnected error code . called techline SR 7725953307. Checked all user interface connections. All connected and proper location of wires . Ordering new user interface. As techline suggested. W11236900; ordrng 1 W11236900 (console)

Near Woodcliff Terrace, Fairport, NY 14450
Evan E.

Evan E.

DRYER KENMORE 417.804127 Customer stated that drum wouldn’t move. Upon inspection discovered that bearing in rear of unit had gone bad. Bearing had made contact with heater. Ordering bearing and heater ; ordrng 1 131553900 (HEATER ) and 1 5303281153 (BEARING KIT )

Near Maria St, Rochester, NY 14621
Evan E.

Evan E.

RANGE WHIRLPOOL WFE525S0HZ1 Customer stated that unit needs cooktop. Unit is outside of 30 day cosmetic window. Customer will need to call whirlpool to seek cosmetic authorization. ; ordrng 1 W11156895 (COOKTOP )

Near East Ave, Rochester, NY 14610
Evan E.

Evan E.

OVEN WHIRLPOOL WFG770H0FZ0 Customer stated that bake would not light. Checked for error codes upon arrival. No codes present. Discovered that ignitor was failing to spark at bake burner. Broil was functioning as it should. Installed new ignitor unit still would not spark. Called techline 7725934562 techline recommendation is replacement of dsi board. Ordering DSI board ; ordrng 1 WPW10511278 (DSI SPARK MODULE )

Near Manordale Ln, Rochester, NY 14623
Evan E.

Evan E.

RANGE MAYTAG MER8800FZ2 Customer stating that oven light is not stating lit. Upon inspection discovered issue with harness connector and p6 on control. Issue is with connector on harness and also pins on control. Ordering harness and control ; ordrng 1 W11188459 (HARNESS ) and 1 WPW10340323 (CONTROL)

Near Winding Wood, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freezer frosting up still . Called techline SR 7725728072 . Had called techline in previous called . SR number above is the same number . . Previous call I was told to change the UI because that was what controls the defrost in this unit . Called techline today . They said to replace the control in the back as that is the one that controls the defrost . confirmed that the info from previous call was wrong . Tested thermistors at control. Tested good and were within resistance range . Ordering control board W11034366; ordrng 1 W11034366 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10420741 SWITCH-PTS"

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left hand door . Liner not molded right and is not contacting the door switch and pushing it in all the way . Ordering new door W11104477 .checked door leveling and door hinge they are in the correct location .; ordrng 1 W11104477 (dor-fip)

Near W Ivy St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS25EWMS1 Mildew on door gaskets . Found that the humidity control was on turned on. Which may cause that . Gaskets that we're ordered were the wrong color . Ordering right ones W10830162; ordrng 2 W10830162 (gasket-fip)s

Near Bowns Hill Ln, Fairport, NY 14450
Steve M.

Steve M.

WASHER MAYTAG MHW5500FW1 Sr#7725932064Tested unit. Unplugged each component and restarted machine. No response. The ui has power but not responding. Ordering ui and control again. Called tech line to document due to reoccurring issue. ; rqstng P&A on 1 W11218376 (UI)

Near E Henrietta Rd, Rush, NY 14543
Steve M.

Steve M.

RANGE WHIRLPOOL WEE510S0FV1 Part came in damaged Ordering another console. ; ordrng 1 W10893944 (panl-cntrl)

Near Cedars Ave, Churchville, NY 14428
David L.

David L.

WASHER MAYTAG MVWB766FW1 Detergent drawer is rusting. Ordering detergent drawer. Gearcase is making a noise at low speed. Ordering gearcase ; ordrng 1 W10811956 (GEARCASE) and 1 W10919352 (drawer)

Near Lyncourt Park, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Fresh food evaporator fan is very loud. Ordering a new fan; ordrng 1 W10633627 (motor-evap69.82)

Near Peak Hill Dr, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Parts ordered were incorrect. Part needed is the reservoir. Located the reservoir and called the customer to reschedule. ; ordrng 1 W10879761 (reservoir)

Near Greenway Blvd, Churchville, NY 14428
David L.

David L.

MICROWAVE GE JVM3160RF2SS Replaced latch and switches. Unit still tripping breaker after powering on. All switches operational. Power relay is not changing position and is likely causing the issue quoted for control. Customer denied repair. ; saved tckt

Near Hinkleyville Rd, Spencerport, NY 14559
Evan E.

Evan E.

WASHER FRIGIDAIRE FAFS4272LW0 Customer stated that cycle time was changing and items were coming out wet. Upon inspection discovered that spin speed had been adjusted causing time adjustment. This was also reason items were coming out wet. Ran test spin cycle to confirm function. Unit tested good ATEC Warranty

Near East Ave, Rochester, NY 14610
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Mulberry St, Rochester, NY 14620

View More