Service History 252

We serviced a

WHIRLPOOL FREEZER

Model WSR57R18DM04

Near Rochester, New York 14618

James

Job Details: 10/08/2021

Customer took a video of fridge sounding like compressor was grinding. Tested fridge and freezer. Found gasket loose allowing condensation to form. Suspect ice got into evap fan and has defrosted. Customer is to monitor. Once new door is installed fridge has to be centered inside cabinet so it's not contacting trim piece. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Rush, New York 14543

Steve

Job Details: 10/08/2021

Ordering drain pump for loud bearing. ; ordrng 1 WPW10531320 (Drain pump) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WFW9450WW00

Near Hilton, New York 14468

Dave L

Job Details: 10/08/2021

F21 long drain error. Found unit over sudsing. Cleaner pump trap and pressure system. Ran clean washer cycle. Customer to repeat clean cycle until clear water is achieved

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Rochester, New York 14621

James

Job Details: 10/08/2021

"Unit not cooling ff section noise of ice hitting fan. Found partial frost pattern and frozen air diffuser. Removed ice and replaced thermistor. Freezer no cooling below 38 compressor pulls .6 amps. Ordering compressor and drier. ; ordrng 1 W10843121 (Drier) and 1 WPW10507886 (Compressor) and 1 W11506635 (Valve) and 1 W11504415 (Lok) and 2 W11506621 (Lok)s and 1 W10896678 (Lok) and 1 W10896689 (Lok), used 1 W10383615 () from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rush, New York 14543

Steve

Job Details: 10/08/2021

Found the evaporator in fresh food section did not defrost. Frost covered evaporator. Tested heater in diagnostics and it turned. 0n.. changed defrost type to daily for better cooling . The refrigerator tests good.

We serviced a

GE RANGE

Model JGB635DEKWW

Near Rochester, New York 14613

James

Job Details: 10/08/2021

Woman answered the door and said she doesn't need service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC500ESS01

Near Fairport, New York 14450

Steve

Job Details: 10/08/2021

"Found the harness on bottom of door is broken, causing no ice production. Quoted for door. Customer is going to contact manufacturer. ; rqstng P&A on 1 LW10726007 (Freezer door ss), ordrng 1 Sh15 (Shipping)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Macedon, New York 14502

Steve

Job Details: 10/08/2021

tested refrigerator with a GFCI on startup and in diagnostics. The refrigerator worked as expected. The gfci didi not trip. Recommend customer to replace outlet and breaker to standard gfci outlet and breaker combo.

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Bloomfield, New York 14469

Steve

Job Details: 10/08/2021

"Replaced user interface and control for ending cycle shortly after it starts. The dryer tested good. ; dspstn on spec-tagged invntry: 1 W11406678 CONSOLE and 1 W11413567 PANEL-CNTL , used 1 W11413567 (Ui) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Canandaigua, New York 14424

Steve

Job Details: 10/08/2021

Found freezer evaporator had a large band of ice on top of it and a big ball of ice around thermistor. The thermistor was loose and in incorrect position. Tightened thermistor and repositioned. The refrigerator tests good.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Irondequoit, New York 14617

Evan

Job Details: 10/08/2021

Replacing control due to unit shutting off during cycle and not spinning out correctly. Replaced control. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Rochester, New York 14606

Dave L

Job Details: 10/07/2021

Air returns frosting. Fan is running slow and plenum is saturated. Ordering fan and evaporator covers; ordrng 1 W11024683 (Evaporator cover) and 1 W10919804 (Plenum) and 1 WP2315539 (Fan)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, New York 14612

Dave L

Job Details: 10/07/2021

Upper dish rack is catching door seal and pulling it out of its channel. Adjusted rack to clear seal. Unit testing ok; dspstn on spec-tagged invntry: 1 W11177741 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hilton, New York 14468

Dave L

Job Details: 10/07/2021

Freezer door is damaged at the harness near hinge and will need to be replaced. Ordering door ; rqstng P&A on 1 LW11037733 (Door fz)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Hilton, New York 14468

Dave L

Job Details: 10/07/2021

Replaced door that would not hold gasket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Hilton, New York 14468

Dave L

Job Details: 10/07/2021

Found ice crystals on rear wall of freezer and on rails. Ice preventing self closure functions. Removed ice and dried freezer door rails. Verified that doors are closing properly now.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Hamlin, New York 14464

Dave L

Job Details: 10/07/2021

Customer concerned with unit not drying or performing correctly. Found unit washing but not energizing heater. Heating error in diagnostics. Cleared heating error and verified operation of the heater. Testing ok

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW00

Near Rochester, New York 14620

Steve

Job Details: 10/07/2021

Replaced drain pump for seized motor. The washer tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD618ESS01

Near Mendon, New York 14506

Steve

Job Details: 10/07/2021

Placed top left led i n freezer for no light and dim lights in rest of lighters. The lights test good. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Avon, New York 14414

Steve

Job Details: 10/07/2021

Replaced right front burner for slow ignition. Replaced broiler drawer front for dented panel on arrival.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Avon, New York 14414

Steve

Job Details: 10/07/2021

Rotor broke off inside gearcase Ordering gearcase ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10775188 (Wash plate)

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Avon, New York 14414

Steve

Job Details: 10/07/2021

Replaced cam for worn cam. Washer tests good in diagnostics. Customer to monitor. If problem persists preorder gearcase. ; dspstn on spec-tagged invntry: 1 W10721967 CAM

We serviced a

WHIRLPOOL DRYER

Model VED6505GW0

Near Greece, New York 14616

Evan

Job Details: 10/07/2021

Customer stated that unit would not heat but was tumbling. Found loose connection at motor connector causing issue. Reseated connector. Tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Churchville, New York 14428

Evan

Job Details: 10/07/2021

Customer stating that unit is running a presoak directly after a cycle is finished. Cycle will end and unit will begin to fill as if a presoak was selected. Presoak feature on machine only allows presoak feature to run for up to 2 hours but when customer is experiencing issue unit will attempt to run a 3 hour presoak which is not a feature available on machine. Called techline to document issue. Techline agent is submitting unit for product review SR:7731934213; rqstng P&A on 1 S&H

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near West Henrietta, New York 14586

Evan

Job Details: 10/07/2021

"Customer stated that units vent hood light will not turn off. Control is not responding to commands and sending voltage to light socket. Ordering control, socket and bulb ; ordrng 2 8206232A (Bulb)s and 1 W10210871 (Socket)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HW00

Near Pittsford, New York 14534

Evan

Job Details: 10/07/2021

Customer stated that console will not respond to commands when selecting cycle. Also stating that unit is constantly resetting the time on display. Found f6e1 and f6e4 error codes for UI failing to communicate with control. Ordering console ; ordrng 1 W11296169 (Console)

We serviced a

KITCHENAID MICROWAVE

Model KMHS5120ESS0

Near Rochester, New York 14618

Evan

Job Details: 10/07/2021

Customer stated that unit would not drain. Found that glass had broken causing issue. Glass was inside drain pump. Cleared pump. Tested unit. Unit tested good

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Webster, New York 14580

James

Job Details: 10/07/2021

Replaced control and clutch and problem remains. Found broken neutral inside wire loom at rear of cabinet. Repaired harness and calibrated. Ran drain and spin successfully.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Webster, New York 14580

James

Job Details: 10/07/2021

Damp opens and closes repeatedly once door is opened or closed. Ice froze together inside freezer. Found wire harness pinching in freezer harness. Called techline. J2 4 pin connector. Sr 7731934716. They recommend replacing door. Customer going to contact whirlpool for parts authorization. Told customer I can repair harness for 106.75 with no guarantee. ; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Webster, New York 14580

James

Job Details: 10/07/2021

Icemaker no longer cycling and when it did ice was a brick. Reset power and adjusted fill time 1 rotation. Icemaker filled successfully. If problem persists replace WPW10312696 and W11035752

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Williamson, New York 14589

James

Job Details: 10/07/2021

Replaced icemaker and cycled manually. Icemaker filled properly. Ice bin lever broken. One year warranty on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CZ2

Near Ontario, New York 14519

James

Job Details: 10/07/2021

Unit intermittent to give door open error. Found primary micr switch sticking. Replaced switches and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW02

Near Mendon, New York 14506

Dave F

Job Details: 10/05/2021

Customer saying fresh food door is hard to open sometimes. Explained to customer this unit creates a strong vacuum when its closed but will release after a short time. This unit is operating normally. Customer instruct.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Pittsford, New York 14534

Dave F

Job Details: 10/05/2021

"Customer saying machine did not drain a couple different times. No error codes. Tested unit in auto diagnostics. Everything functioned as expected. Checked filter, filter is clear of debris. Used service tool to update unit. Checked cycle settings and for regular normal cycle spin was set to off. Turned spin back on. Ran auto diagnostics everything is working as expected. Unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Pittsford, New York 14534

Dave F

Job Details: 10/05/2021

Water on base of freezer section. Defrost heater is working. Found drain tube was plugged not allowing water to drain. Checked grommet for drain tube and it was sealed shut by foam. Called techline SR 7731911671.techline deemed unit unrepairable due to not a serviceable part . Whirlpool will contact customer after a review.

We serviced a

KITCHENAID MICROWAVE

Model KHHC2090SSS

Near Pittsford, New York 14534

Dave F

Job Details: 10/05/2021

Touch panel display is randomly selecting settings on its own and going blank at times. Needs new door. Ordering door w10283390; ordrng 1 W10283390 (door/mw)

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Rochester, New York 14613

James

Job Details: 10/05/2021

Unit gives F1 error. 241v to range. 120v to control. Need control. ; ordrng 1 W11297558 (Control)

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC3

Near Avon, New York 14414

Steve

Job Details: 10/05/2021

Found the control lock was on. Turned off lock and showed customer how to use it.

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Webster, New York 14580

James

Job Details: 10/05/2021

Dryer delivered with dent in door panel ordering door panel and handle ; ordrng 1 WPW10322546 (Door) and 1 W11209427 (Handle)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Webster, New York 14580

James

Job Details: 10/05/2021

Found water leaking from ff drain pan and freezer door gasket came loose from door liner. Adjusted drain pan and defrosted drain. Installed screws on underside of door to hold gasket in place. If problem persists order WP482338 and W11457241

We serviced a

AMANA REFRIGERATOR

Model ARB8057CC

Near Ontario, New York 14519

James

Job Details: 10/05/2021

Icemaker died fill of ice. Icemaker leaking into bin. Cycled icemaker and bail arm gets stuck. ; rqstng P&A on 1 D7824706Q (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Victor, New York 14564

Dave F

Job Details: 10/05/2021

"Low side -15 to -8. High side 135 to 128.no frost on evap on at cap tube. Pressures fluctuating. This indicates a restriction in the system. Replaced dye dryer. Vacuumed system to under 500 microns. Filled with .142kg of refrigerant. Unit tested good, customer will monitor; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Hamlin, New York 14464

Dave L

Job Details: 10/05/2021

Fresh Food ice maker will not produce ice. Checked harness connections. Voltage to module is inconsistent. Ordering control and ice maker ; ordrng 1 W11224256 (Control) and 1 W11483245 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DMOO

Near Pittsford, New York 14534

Steve

Job Details: 10/05/2021

Snaked drain for plugged drain causing water to accumulate on floor of refrigerator.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB02

Near Brockport, New York 14420

Dave L

Job Details: 10/05/2021

Unable to replicate failure. Unit has been powered off for a while. Defrost heater and fans functioning. Customer to monitor ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MEDC300BW0

Near Rochester, New York 14609

Evan

Job Details: 10/05/2021

"Customer is stating they are smelling a burning smell and fuse on panel box is continually blowing. Customer stated unit will continue to run but stops heating. Checked heating element, thermal cutoff , thermal fuse and thermostat all for continuity all tested closed. Removed heating element and Inspected to confirm element coil was intact. Removed air tower to confirm no debris was in tower causing smell. Took voltage readings at thermostat to confirm thermostat is functioning on Low,Med,High setting. Thermostat is working as it should. Technician found that smell is coming from the actual breaker panel itself. Dryer is operating as designed. Collecting service call fee ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC1

Near Rochester, New York 14625

Evan

Job Details: 10/05/2021

"Replacing motor , wiring harness, blower wheel and control due to unit shutting off during cycle but time continually running. Unit would not lose power motor would stop. Replaced all parts and test unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Rochester, New York 14620

Steve

Job Details: 10/05/2021

"Found drain pump seized. Ordering drain pump; ordrng 1 280187 (Drain pump), used 1 W10135699 (Affresh) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Penfield, New York 14526

Steve

Job Details: 10/05/2021

Found the lower spray arm was not attached and was banging the side walls when spinning. Use a razor blade to clear of plastic that had been damaged on spray Arm causing it to not sit properly on sump. Reattached the spray arm and tested. It was spinning properly with no noise.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Fairport, New York 14450

Steve

Job Details: 10/05/2021

Replaced gearcase for bad bearings and loud gearcase and replaced agitator bolt for broken bolt. The washer tested good.

We serviced a

JENN AIR RANGE

Model JES9900BAS

Near Penfield, New York 14526

Evan

Job Details: 10/05/2021

"Customer stating that right front burner will not operate. Removed cooktop and inspected burner coil. Tested coil for continuity. Coil tested closed. Switch is causing issue. Ordering switch ; ordrng 1 WPW10185286 (Switch), used 1 S&H from stock"

We serviced a

MAYTAG DRYER

Model MDE508DAYW

Near Pittsford, New York 14534

Evan

Job Details: 10/05/2021

"Customer stating unit will tumble but never heat. Found that pulley on motor shaft had broken also idler pulley has broken causing issue. Ordering pulley,motor and blower; ordrng 1 WP2200376 (Motor) and 1 56000 (Blower) and 1 WP37001287 (Idler pulley), dspstn on spec-tagged invntry: 1 WP40111201 BELT"

We serviced a

MAYTAG FREEZER

Model MZF34X20DW00

Near Irondequoit, New York 14617

Dave L

Job Details: 10/05/2021

Replaced co trial and defrost sensor due to defrost issue customer to monitor after 24 hours ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

MAYTAG DRYER

Model MGDB400VQ0

Near Rochester, New York 14616

Dave L

Job Details: 10/05/2021

Replaced burner assembly due to burner not lighting. Ran unit for 25 min to test. Unit tested ok. ; ordrng 1 Sh (Sh)

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near Rochester, New York 14616

Dave L

Job Details: 10/05/2021

"Replaced worn belt idler. Unit tested ok. Cleaned cabinet. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 279640 (PULLEY-IDLER), and 1 Sh (Sh) from stock"

We serviced a

KITCHENAID VENTHOODS

Model KXD4636YSS6

Near Rochester, New York 14618

Evan

Job Details: 10/05/2021

Replacing button due to original button missing portion of button on top. Replaced button. Tested unit. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Rochester, New York 14612

Dave L

Job Details: 10/05/2021

"The ice door separator is not sealing causing ice to freeze In the chute. Ordering separator assembly ; ordrng 1 W11122874 (Ice door), dspstn on spec-tagged invntry: 1 WPW10764668 ICEMAKER"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Rochester, New York 14618

Evan

Job Details: 10/05/2021

Customer stating that unit is failing to clean properly. Discovered error code for long fill stored. Inspected water valve and found that connector for water valve was unplugged causing issue. Reseated connector and ran test cycle to confirm function. Unit tested good

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Walworth, New York 14568

James

Job Details: 10/05/2021

Drain pump makes grinding noise and not pumping water. Found impeller broken off. Installed motor off of pump from truck stock and tested twice. No leaks found. If problem persists replace WPW10403802; used 1 WPW10605427 (PUMP) from stock

We serviced a

AMANA REFRIGERATOR

Model TX18VW

Near Rochester, New York 14612

Dave L

Job Details: 10/05/2021

Replaced and molded fresh food gasket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, New York 14626

Dave L

Job Details: 10/05/2021

Found left side freezer rail screw interfering with closure. Reseated screw and reset self closure. Unit testing ok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Pittsford, New York 14534

Steve

Job Details: 10/05/2021

Replace door hinges for dryer door not closing properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Honeoye Falls, New York 14472

Steve

Job Details: 10/05/2021

"Replaced cam and actuator for not always spinning. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Ontario, New York 14519

James

Job Details: 10/05/2021

Called techline sr7731915754Frost buildup along center of evap cover. Techline said this is normal. Changed defrost to timed. Customer is to monitor temperature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Ontario, New York 14519

James

Job Details: 10/05/2021

Called techline sr7731915754Frost buildup along center of evap cover. Techline said this is normal. Changed defrost to timed. Customer is to monitor temperature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochester, New York 14616

James

Job Details: 10/05/2021

"Called techline to document non repairable. Documented pictures onto service mattersService matters, contact techline, sr doc Sr 7731910118; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Rochester, New York 14617

James

Job Details: 10/04/2021

"F0e3. F5e1. F2e1. Complaint of wet clothes at end of cycle. Ran test 51 and agitator makes ratcheting noise and tub wobbles during spin. Need gearcase. Service pointer for residue on clothes due to bad software on control. ; rqstng P&A on 1 W11417461 (Control) and 1 W11455453 (Gearcase) and 1 W10734521 (Slider), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Irondequoit, New York 14609

James

Job Details: 10/04/2021

Lid striker sticking. Oversuds error. Detergent inside bleach dispenser and fabric softener dispenser. Oversuds error. Adjusted latch and cleared faults. Cleaned dispensers and tested manual diagnostics. Ran calibration cycle successfully. Unit functions properly. Recommend monitoring soap usage and applying detergent directly into wash basket.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Rochester, New York 14609

James

Job Details: 10/04/2021

Unit not draining. Cleaned out drain hose to sink with vacuum and unit functions properly. Tested twice successfully. 30 day warranty; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

We serviced a

WHIRLPOOL OVEN

Model MER5775QAB

Near Rochester, New York 14612

James

Job Details: 10/04/2021

Unit not powering on due to melted terminal block. Need block and cord. Disassembled door so customer can clean glass. 10% off labor. Military. ; ordrng 1 WPW10245259 (Block) and 1 Sh15 and 1 PT220 (Cord)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Rochester, New York 14618

Evan

Job Details: 10/04/2021

Replacing spray arms due to ports on spray arms being severely clogged causing unit to wash poorly. Replaced upper and lower wash arms. Tested unit confirmed that spray arms are rotating. Unit tested good

We serviced a

KENMORE DRYER

Model 110.63932102

Near Rochester, New York 14618

Evan

Job Details: 10/04/2021

"Customer stated that unit was failing to heat. Checked incoming voltage at dryer unit is receiving 240v. Checked thermal cut off , thermostat and heating element all for continuity. All tested closed. Resembled unit and tested. Unit began to heat. Observed unit while heating and found that timer is causing issue. Timer is failing to send voltage to element consistently risks contacts are failing. Customer does not want to proceed with repair at this time. Collecting service call fee"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS3

Near Penfield, New York 14526

Evan

Job Details: 10/04/2021

"Customer stating that unit will turn on light when door is opened and fan does not sound correctly. Found that unit was missing interlock switch update causing issue with light. Replaced interlock. Found that blower fan was rattling while running. Ordering blower fan ; ordrng 1 W10726505 (Fan motor), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Caledonia, New York 14423

Dave F

Job Details: 10/04/2021

Replaced control on unit. Tested unit in auto diagnostics twice and both times everything working as expected. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Caledonia, New York 14423

Dave F

Job Details: 10/04/2021

Replaced control on unit. Tested unit in auto diagnostics twice and both times everything working as expected. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near West Henrietta, New York 14586

Dave F

Job Details: 10/04/2021

Gasket was falling out of grove on freezer door. Heated then reseated gasket. Gasket is now sealing well. Unit tested good. If problem persists order door gaskets W10861499 and W10838574

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near West Henrietta, New York 14586

Dave F

Job Details: 10/04/2021

Gasket was falling out of grove on freezer door. Heated then reseated gasket. Gasket is now sealing well. Unit tested good. If problem persists order door gaskets W10861499 and W10838574

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Henrietta, New York 14586

Dave F

Job Details: 10/04/2021

Ran unit in auto diagnostics. Everything worked as expected. Set unit in home position with actuator set to spin. Was able to turn washplate easily while in spin. Removed washplate and found teeth for hub worn down. Needs hub. Replaced hub. Calibrated unit. Ran in auto diagnostics. Everything working as expected. Leveled unit. Unit tested good. If problem persists order washplate W10902814 hub W10528947 and gearcase W11454734; used 1 W10528947 (HUB) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Henrietta, New York 14586

Dave F

Job Details: 10/04/2021

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Henrietta, New York 14586

Dave F

Job Details: 10/04/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near West Henrietta, New York 14586

Dave F

Job Details: 10/04/2021

Unit was off on arrival. Turned cooling on at UI and observed a good frost pattern on evap in freeezer section. Found ice chute seal is missing. Customer had seal. Reinstalled seal. Unit was likely turned off accidentally. It is cooling and everything is working as expected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pittsford, New York 14534

Dave F

Job Details: 10/04/2021

Customer complaint stain on front panel of unit. Informed customer since theyve had the unit longer than 30 days it isnt covered under cosmetic warranty. Also customer saying unit is not cleaning dishes as it should be. Ran auto diagnostics on unit and the upper spray arm was not spinning. Cleaned out spray arms. Tested unit again. Unit is working as expected. Heater is working. Unit tested good. If any further problem persists order lower spray arm W10319027 and upper spray arm W10319027.

We serviced a

WHIRLPOOL WASHER

Model WTW50000DW3

Near Fairport, New York 14450

Dave F

Job Details: 10/04/2021

"Unit unplugged on arrival. Plugged unit in and drain pump started running. This was possibly caused by over sudsing not using HE soap or lid left open when running. Got drain pump to turn off. Ran auto diagnostics. heard belt squealing on unit when in spin. Needs new belt. Replaced belt. Calibrated unit, Tested unit in auto diagnostics. Everything working as expected. Unit tested good. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Fairport, New York 14450

Dave F

Job Details: 10/04/2021

Unit will not shift into spin. Found nidec actuator on unit and arm was not in loop on cam. Needs new actuator . Replaced actuator. Calibrated unit. Tested in auto diagnostics. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW01

Near Webster, New York 14580

Dave L

Job Details: 10/04/2021

"Replaced the compressor due to unit not cooling. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10750851 COMPRESSOR 1 W11504415 COUPLER BR 8.5X8 , 2 W11504434 COUPLER BR 6X2 , 1 W11504436 COUPLER AL BR 6X1.8 , 1 W11504445 COUPLER , 2 W11506621 COUPLER BR 6 , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Spencerport, New York 14559

Dave L

Job Details: 10/04/2021

Replaced evaporator fan motor. Unit tested ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Spencerport, New York 14559

Dave L

Job Details: 10/04/2021

Dishes are not cleaning or drying. Found heater error stored in diagnostics. Ran diagnostic cycle to clear codes and verify heater operation.

We serviced a

KITCHENAID OVEN

Model KOSE500EBS05

Near Spencerport, New York 14559

Dave L

Job Details: 10/04/2021

Key pad disconnect error. Verified harness connections. Ordering correct console ; ordrng 1 W10697966 (Console)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ03

Near Rochester, New York 14624

Steve

Job Details: 10/04/2021

Replaced ice maker for bail arm gear sticking and shutting ice maker off. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Farmington, New York 14425

Dave F

Job Details: 10/04/2021

"Customer complaint unit isnt washing and is making loud sound during spin and agitate. Ran auto diagnostics. During agitation unit made loud grinding sound. Also makes noise during spin. Washplate is loose in unit. Removed washplate and saw splines on washplate and on gearcase shaft are badly worn so washplate just slips around shaft. Ordering gearcase, washplate, slider, Rotor and screw. ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754161 (motor rotor) and 1 W10734521 (slider) and 1 W10902814 (washplate) and 1 W10625252 (screw)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rochester, New York 14612

James

Job Details: 10/04/2021

Customer said washing machine is functioning properly

We serviced a

AMANA REFRIGERATOR

Model ABB2224BRM00

Near Rochester, New York 14624

Steve

Job Details: 10/04/2021

"Replaced main control for compressor staying on during defrost. The refigerator tests good. Customer had already defrosted refigerator ; used 1 WPW10503278 (Jazz board), and 1 Sh15 (Shipping) from stock"

We serviced a

JENN AIR OVEN

Model SVD48600P

Near Rochester, New York 14607

Evan

Job Details: 10/04/2021

Customer stated that unit is displaying f3 code and will not operate once code is displayed. Found that code relates to oven sensor open error. Took resistance reading of sensor from control. Sensor tested within range according to tech sheet. Control is most likely causing issue but it NLA due to age of unit. Collecting service call fee

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Spencerport, New York 14559

Dave L

Job Details: 10/04/2021

Found freezer led module shorted. Replaced module. Unit testing ok. ; used 1 W10695459 (Module) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Spencerport, New York 14559

Dave L

Job Details: 10/04/2021

Found freezer led module shorted. Replaced module. Unit testing ok. ; used 1 W10695459 (Module) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rochester, New York 14618

Evan

Job Details: 10/04/2021

Customer stating Unit is producing clicking noise. Found noise is coming from wash motor that was just replaced. Lower spray arm is also leaking. Ordering motor and spray arm ; ordrng 1 W10861526 (Sump & motor) and 1 W10860176 (Wash arm)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, New York 14616

James

Job Details: 10/04/2021

Unit not washing. Replaced pump and tested. Unit functions properly. No leaks found. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Rochester, New York 14616

James

Job Details: 10/04/2021

"During agitation, agitator makes grinding noise. Ran manual diagnostics and slider is getting stuck before it disengages. Inspected unit and found gearcase is leaking onto floor. Rotor is seized onto gearcase and needs to be broken off. ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochester, New York 14616

James

Job Details: 10/04/2021

"Unit still developing moisture in freezer and leaking through fresh food vents. Inspected unit found rh cabinet liner protrudes past the outer metal cabinet and looks to be causing air infiltration into freezer. Attempted to call techline, but they were down due to maintenance. Will try again tomorrow. ; schdld next appmnt for 10/5 TUE !"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV5227JZ00

Near Rochester, New York 14624

Steve

Job Details: 10/04/2021

Found the door tab was broken and the bottom switch was pushed in causing no operation. Ordering door and put switch back to proper position. ; ordrng 1 W11386242 (Ss door)

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Rochester, New York 14624

Steve

Job Details: 10/04/2021

"Replaced gearcase, cam and belt for grinding no and squealing. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rochester, New York 14608

Evan

Job Details: 10/04/2021

Customer stating that unit is not washing and is leaking. Found that leak is coming from basement sink not unit itself. Leak from sink is present once unit begins to drain. Found error code f8e1 for long fill. Found that unit is failing to wash due to hot water valve being off causing error code. Once water was turned on unit progressed through cycles as it should. Started quick wash to confirm function. Unit tested good

We serviced a

MAYTAG DISHWASHER

Model MDB7609AWS2

Near North Chili, New York 14514

Steve

Job Details: 10/04/2021

Replaced user interface for start and cancel options not responding.

We serviced a

MAYTAG DRYER

Model MED61000XW0

Near Rochester, New York 14615

Steve

Job Details: 10/04/2021

Replaced heater cutoff for no heat bathe dryer tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rochester, New York 14611

Evan

Job Details: 10/04/2021

Customer stated that unit is leaking when dispenser is running. Found that water line at base of door was not fully connected causing issue. Reseated connector and tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near East Rochester, New York 14445

Steve

Job Details: 10/04/2021

Replaced main control for persistent out of balance loads and long wash cycles. ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL