Near Rochester, NY 14618
Steve
Job Details: 10/08/2019
DRYER MAYTAG MEDB850WQ0 Replaced main control for board failure. The dryer tested good.
Near Rochester, NY 14618
Steve
Job Details: 10/08/2019
REFRIGERATOR KITCHENAID KRFC302EBL Replaced ice maker for no ice. Found the water to unit is off. The customer needs a new saddle valve.
Near Rochester, NY 14626
Dave L
Job Details: 10/08/2019
OVEN WHIRLPOOL WEG750H0HZ0 "Replaced cooling fan due to hall sensor failure. Preheated oven to test. Unit is still failing toPower on the cooling fan. Ordering control. ; ordrng 1 W11205353 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11107275 BLOWER"
Near Fairport, NY 14450
Dave F
Job Details: 10/08/2019
MICROWAVE KITCHENAID KCMS2055SSS2 Replaced magnetron and diode due to not heating . Tested unit . Tested good .
Near Rochester, NY 14624
Dave F
Job Details: 10/08/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 F4E3 wash pump failure F7E1 heater on error . Dishwasher needs new wash pump W11087376 . Ordering control in case W11305297 . Whirlpool auth WMH3600APL1 ; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Near Pittsford, NY 14534
Steve
Job Details: 10/08/2019
DRYER MAYTAG MGD7000XG0 Replaced rollers and idler with repair kit for squealing. The dryer tests good ; used 1 4392067 (REPAIR KIT) from stock
Near Rochester, NY 14624
Dave F
Job Details: 10/08/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Door gasket not even all the way around . Sealed cabinet. Heated gasket and shimmed top of T bracket on freezer door to push the gasket out so that is shuts evenly . Freezer door is sealing as expected . Fresh food door is hard to open . Explained that it's typical with this style of unit that the door is harder to pull as it's sealing. Called techline SR 7726051916 documented things at have been done .
Near Rochester, NY 14613
Dave F
Job Details: 10/08/2019
DRYER MAYTAG MEDC465HW0 Tested dryer . Dryer is heating . Tried in time dry and auto .checked temperatures of exhaust . Temperatures within range . Unit is working as expected.
Near Rochester, NY 14605
Dave F
Job Details: 10/08/2019
WASHER ROPER RTW4516FW2 Drain pump was stuck on . Canceled drain pump . Checked pressure hose . Reseated connections at control . Calibrated unit and tested in auto diagnostics. Unit tested good .
Near Rochester, NY 14621
Dave F
Job Details: 10/08/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 Drain tube was plugged replaced drain tube unit is more the five years old . S Code S38253 . Drain tube is covered. Defrosted drain hole . Tested unit . Tested good .; used 1 W10619951 (TUBE-DRAIN) from stock
Near Rochester, NY 14611
Shaiman
Job Details: 10/08/2019
WASHER WHIRLPOOL WTW5000DW Unit would not turn on. Indicator light in board was not illuminated. Replaced control. Unit testing good.
Near Lakeville, NY 14480
Dave F
Job Details: 10/07/2019
FREEZER WHIRLPOOL WZF34X20DW01 Defrost thermistor was loose and not getting a good connection on the evaporator causing the unit to frost up . Put unit in diagnostics. Heater works . Foil taped and zip to the defrost thermistor. Gasket is good . Unit is now working as expected.
Near Fairport, NY 14450
Dave F
Job Details: 10/07/2019
REFRIGERATOR GE PFCS1RKZHSS Installed new ice maker . Checked temperatures in freezer -7 could feel the air blowing from the freezer through the cabinet and into the door where the ice maker is new ice maker cycle . Customer will monitor.
Near Rochester, NY 14617
Dave F
Job Details: 10/07/2019
DRYER WHIRLPOOL MED6630HW0 Dryer having long dry times . Tested vent . Tested bad . Customer will have vent replaced and call if anymore issues occur.
Near Rochester, NY 14620
Dave F
Job Details: 10/07/2019
WASHER KENMORE 11047512603 Power going to control but not send power to user interface. Unit needs control WPW10525353 customer is going to think about repair. Charge service fee . Ordering part if customer wants to move forward . ; ordrng 1 WPW10525353 (cntrl-elec)
Near Webster, NY 14580
Dave F
Job Details: 10/07/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Buttons to the user interface are lighting up when pushed . When you push the freezer temp up button the ice dispenser door to open and freezer down to close . Unit will not go into diagnostics. Unit needs new control WPW10310240 ; ordrng 1 WPW10310240 (cntrl-elec)
Near Penfield, NY 14526
Evan
Job Details: 10/05/2019
WASHER MAYTAG MVWX655DW0 Customer stated that unit was not agitating. Upon inspection discovered that teeth inside wash plate had worn away. Unit will need new wash plate. Ordering wash plate Quoted $34.95 for labor ; ordrng 1 W10902814 (WASHPLATE )
Near Spencerport, NY 14559
Dave L
Job Details: 10/05/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Fresh food evaporator showing signs of frosting in the fresh food section. Fresh food section at 37 freezer at 0 oldVersion of control is still in the unit. Ordering control and cover. SR7726034560S Code: S? 27311S Code covers Replacement Control, Replacement Evaporator Cover and 2X labor.; ordrng 1 W10815735 (cover-evap) and 1 W11332011 (CONTROL)"
Near Ontario, NY 14519
Dave L
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Had to reorder ice door kit. ; ordrng 1 W11172794 (door-ice)
Near Rochester, NY 14620
Dave L
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Unit is not cooling due to a low side leak. Ordering evaporator and compressor. ; ordrng 1 482801 (mount-tray) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
Near Caledonia, NY 14423
Steve
Job Details: 10/05/2019
WASHER WHIRLPOOL WFW72HEDW Replaced trap and pressure sensor for F3e1 pressure error. Customer is using splashless bleach. Told customer that thickener agent in the splashless bleach can cause pressure sensor issues with front load washers.
Near East Rochester, NY 14445
Dave L
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM00 The evaporator was frozen again with thick clear ice. Defrosting is being terminated too early allowing frost to re freeze. Removed ice and replaced the defrost thermistor; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
Near Penfield, NY 14526
Evan
Job Details: 10/05/2019
RANGE WHIRLPOOL WFG770H0FZ0 Customer stated that they are smelling gas while unit is preheating on bake or broil cycle. Ran preheat. Could smell scent customer was referring to smell did not smell like natural gas but more like a kerosene smell. Called techline to document findings SR: 7726037231Techline recommendation was inspection of flue to ensure nothing was inside flue. Flue is clear. Ordering replacement flue ; ordrng 1 W10314347 (FLUE) and 1 W11243157 (FLUE UPPER )
Near Fairport, NY 14450
Dave L
Job Details: 10/05/2019
DRYER WHIRLPOOL WED97HEDW0 Replaced worn rollers and idler with service kit along with the drive belt. Unit tested good. ; used 1 4392067 (REPAIR KIT) from stock
Near Webster, NY 14580
Dave L
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Removed small build up of ice near freezer fan that was causing a noise. Temperatures testing good customer to monitor; dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP
Near Webster, NY 14580
Dave L
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ice maker has a lost position error. Replaced ice maker. Customer toMonitor
Near Rochester, NY 14618
Dave F
Job Details: 10/05/2019
DRYER WHIRLPOOL WGD92HEFC0 Door glass seal is missing on the outside of the glass . Ordering the seal . Unit long dry times are due to venting . Used vent tested . Vent tested bad . Customer will take care of vent .; rqstng P&A on 1 W11126230 (seal)
Near Canandaigua, NY 14424
Dave F
Job Details: 10/05/2019
RANGE KITCHENAID KSGG700ESS1 Called techline SR 7726035078 . Breaker popping when unit is ran in broil . Tested another outlet . Tried broil on another outlet . Tested good and unit was heating . Tested broil element 11 ohms . Checked wiring everything is connected . Unit may have breaker issue . Unit tested good .
Near Canandaigua, NY 14424
Dave F
Job Details: 10/05/2019
REFRIGERATOR KENMORE 106.9650382 Unit is not cooling . Compressor is running . Evap fan is running . Both sections are warm . There is no refrigerant. Customer is going to seek new unit .
Near Pittsford, NY 14534
Evan
Job Details: 10/05/2019
DISHWASHER FRIGIDAIRE FDB2410HIB2A Replacing drain pump due to windings inside pump failing causing unit to sound very loud while running. Replaced pump. Ran test cycle. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details: 10/05/2019
DRYER WHIRLPOOL RGD4516FW0 Unit is not heating intermittently. Saw dryer not light ordering flameSensor burner and cut off ; ordrng 1 W10823508 (burner-gas) and 1 W11050897 (cutoff-tml) and 1 WP338906 (sensor)
Near Pittsford, NY 14534
Steve
Job Details: 10/05/2019
REFRIGERATOR MAYTAG MVWB955FC0 Replaced control for pressure sensor error code that was preventing wash. The washer tested good.
Near Pittsford, NY 14534
Steve
Job Details: 10/05/2019
REFRIGERATOR KENMORE 106.5736701 Snaked drain and the drain tested good. Covered under appliance tec warranty.
Near Penfield, NY 14526
Evan
Job Details: 10/05/2019
WASHER MAYTAG MVWX655DW0 Customer stated that unit was not agitating. Upon inspection discovered that teeth inside wash plate had worn away. Unit will need new wash plate. Ordering wash plate Quoted $34.95 for labor ; ordrng 1 W10902814 (WASHPLATE )
Near Rochester, NY 14625
Evan
Job Details: 10/05/2019
COOKTOP KITCHENAID KFGU706VSS01 Customer stated that unit was causing chattering sounds after burners have been on for extended period of time. Transformer had been previously replaced but unit was still experiencing issue. Suspecting regulator issue after seeing video customer had taken of issue. Replaced regulator. Ran unit with burner on for about 40 mins. Could not replicate noise. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/05/2019
REFRIGERATOR KITCHENAID KRFF305ESS02 Scheduling appointment for customer for 10/10 ; schdld next appmnt for 10/10 THU !
Near Webster, NY 14580
Evan
Job Details: 10/05/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing banging noise in final spin when washing smaller load on normal cycle. Suspension has been previously replaced on unit. Called techline to document issue due to multiple visits. Techline has technician inspect drive hub. Teeth on drive hub are not rounded or broken. Drive hub passes visual inspection. Due to suspension being replaced and drive hub checking out techline advised tech to speak with customer about proper loading and cycle selection. SR: 7726038414
Near Rochester, NY 14607
Steve
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced both doors for rust on arrival. The doors tested good.
Near Victor, NY 14564
Dave F
Job Details: 10/05/2019
REFRIGERATOR JENN AIR JF42SSFXDA02 Replaced slides and icemaker . Cycled ice maker. Unit tested good .
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/05/2019
DISHWASHER WHIRLPOOL WDT920SADM3 Ordering spray arms and tower for arms not spinning. ; ordrng 1 W10837249 (spray arm lower) and 1 W10843168 (manifold) and 1 W10861745 (tube-feed) and 1 WP3400918 (upper spray arm ret) and 1 WPW10327455 (spray arm upper)
Near Macedon, NY 14502
Dave F
Job Details: 10/05/2019
RANGE JENN AIR JDS9860CDB00 Replaced sensor. Replaced harness . Tested unit . Unit tested good .
Near Rochester, NY 14618
Dave F
Job Details: 10/05/2019
OVEN KITCHENAID KEBC247VSS02 Inner glass door is broken . Broiler is shorting out .ordering glass and broiler element ; ordrng 1 WP4449247 (glass-door) and 1 WPW10207400 (elmnt-brol)
Near Rochester, NY 14618
Dave F
Job Details: 10/05/2019
REFRIGERATOR KITCHENAID KSRP22FNSS00 Ice maker fill tube frozen . Thawed fill tube . Ice maker cycled . Water is very slow customer needs to water tap to refrigerator.
Near Rochester, NY 14620
Steve
Job Details: 10/05/2019
RANGE WHIRLPOOL SF395LEE0 Tested all burner gas valves for gas valve. No bubbles during bubble test. No gas smell. Bubble tested all the connections in the back of range. No bubbles and no smell.
Near Rochester, NY 14618
Steve
Job Details: 10/05/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Found the freezer evaporator fan was full of ice. No ice or frost on evaporator. Removed frost and ice. The refrigerator tests good.
Near Livonia, NY 14487
Dave F
Job Details: 10/05/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Top rack adjusters broken . Replaced adjusters . Tested unit . Tested good . Gave best tips for usage.
Near Rush, NY 14543
Steve
Job Details: 10/05/2019
WASHER MAYTAG MHW5500FW1 Replaced ui for no operation. The washer tests good.
Near Rochester, NY 14626
Dave L
Job Details: 10/05/2019
REFRIGERATOR WHIRLPOOL MRT311FFFZ Adjusted door hinge so that door would close and seal properly. Door is sealing well
Near Brighton, NY 14620
Steve
Job Details: 10/04/2019
DISHWASHER GE GLD4408R10WW Found user interface not responsive. Quoted customer for new UI replacement. Customer is going to replace
Near Rochester, NY 14612
Steve
Job Details: 10/04/2019
DISHWASHER MAYTAG MDB8989SHZ0 Replaced upper rack rails. Reinstalled dishwasher. Found soap dispenser is leaking. Ordering dispenser; ordrng 1 W10861000 (detergent dispenser)
Near Rochester, NY 14624
Steve
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found ice maker was separated from fan housing and water was not going into ice maker. Removed and reassembled ice maker. The ice maker tested good.
Near Rochester, NY 14611
Steve
Job Details: 10/04/2019
DISHWASHER AMANA ADB1300AFS1 "Found the motor is tripping to start but kicking off. The electric is run behind dishwasher and wire nutted to another wire. The wire is pinched at the frame. Informed customer to get wiring repaired before we can safely work on dishwasher. Ordering motor and control. The unit is. It fastened to countertop. Ordering brackets also; ordrng 1 W10906422 (elect,control board) and 2 WP8269145 (brckt-mtg)s and 1 WPW10591570 (pump&motor)"
Near Rochester, NY 14615
Steve
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Found the warm air return to the freezer was plugged with foam. Removed foam and the air started flowing to FF compartment. The refrigerator tests good
Near Canandaigua, NY 14424
Dave F
Job Details: 10/04/2019
DRYER WHIRLPOOL WGD5620HW0 "F3E3 inlet thermistor open or short error . Found service pointer for unit W11395626 that talks about issue . Checked connections at control and reseated all wires . Ordering thermistor WP8577274 , thermostat WP3391912, thermal cutoff WP8573713, thermal fuse W10909685; ordrng 1 W10909685 (fuse-thrml) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)"
Near Rochester, NY 14617
Steve
Job Details: 10/04/2019
DISHWASHER WHIRLPOOL WDT710PAHW Found a spoon under floor switch causing no water to enter dishwasher. Removed spoon and tested the dishwasher tests good
Near Webster, NY 14580
Evan
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customer stated that unit is dispensing crushed ice when it should dispense cubed. Tested ice chute. Discovered that chute seal is not sealing properly on ice bin allowing moisture inside ice bin. Ordering seal and ice bin ; ordrng 1 W11185686 (ICE BIN) and 1 WPW10287601 (CHUTE SEAL)
Near Webster, NY 14580
Evan
Job Details: 10/04/2019
WASHER MAYTAG MVWC465HW2 Replacing pressure hose due to original hose having small hole in hose causing unit to display f8e1 code for long fill/no fill. Ran test cycle unit completed cycle as it should. Customer is stating that unit is still causing banging noise while in high spin on certain loads mostly while using normal setting. Explained to customer that normal setting uses minimal amount of water causing items to bunch up during agitation therefore causing an unbalanced load. Customer feels that machine performance is differing from when was purchased. Technician has made cycle and load suggestions for Customer to try for better results. Unit itself tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE
Near Williamson, NY 14589
Evan
Job Details: 10/04/2019
WASHER WHIRLPOOL CET9100GQ0 Customer stated that unit would not spin or agitate. Ran diagnostic quick test cycle. Unit filled and drained up would never spin. Removed Lower kick panel to inspect motor. Removed Harness connector from motor. Discovered connector on harness was not fully seated in connector. Reinstalled connector Ns ran quick test cycle. Unit is now spinning and agitating as it should. Ran on normal wash cycle to confirm function. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/04/2019
DISHWASHER MAYTAG MDB8551AWB Customer stated that unit was shutting off after running for 3 mins. Ran unit upon arrival. Could not replicate issue while in home. Customer informed tech that cycle was run night prior to visit and unit completed cycle as it should. Suspecting a control issue but unable to determine due to unit functioning as it should. Customer to monitor and contact office if issue persists. Control part # WPW10218837 collecting service call fee WPW10218837
Near Webster, NY 14580
Evan
Job Details: 10/04/2019
REFRIGERATOR KITCHENAID KFCS22EVMS5 Customer stated that unit was leaking water. Upon inspection discovered that drain hole for evaporator was plugged with frozen water due to drain tube failing. Replaced drain tube with updated drain tube and steamed evaporator. Installed new drain tube. Unit tested good S38253 ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Ontario, NY 14519
Evan
Job Details: 10/04/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that unit was not heating. Upon inspection discovered that heater tested open. Unit also had error code for no heat 7-1. Replaced heater and ran diagnostic cycle. Confirmed heater function. Unit tested good
Near Rochester, NY 14626
Dave L
Job Details: 10/04/2019
OVEN WHIRLPOOL WFE505W0JZ Replaced broken door glass
Near Rochester, NY 14613
Dave L
Job Details: 10/04/2019
REFRIGERATOR AMANA ART318FFDW03 Replaced locked up compressor. Recharged. Unit began cooling
Near Rochester, NY 14616
Dave L
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Replaced ADC and bi metal due to unit not defrosting customer toMonitor
Near Shortsville, NY 14548
Dave F
Job Details: 10/04/2019
OVEN WHIRLPOOL WFE505W0HS1 Trim around the outer glass was coming off . Heated up the trim to restick the adhesive foam . Trim is now sticking as expected
Near Fairport, NY 14450
Dave F
Job Details: 10/04/2019
WASHER MAYTAG MVWC565FW1 Piece of clothing was stuck under the wash plate . Removed wash plate and clothing . Calibrated unit and tested in auto diagnostics. . Unit tested good . Gave tips on best wash cycles
Near Pittsford, NY 14534
Dave F
Job Details: 10/04/2019
COOKTOP JENN AIR JED8130ADB17 Left rear burner was shorting in the receptacle and the burner was falling apart . Replaced receptacle and burner tested unit tested good . Customer wanted new filter . Replaced filter . Charged for filter .; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE
Near Fairport, NY 14450
Dave F
Job Details: 10/04/2019
DRYER MAYTAG MED5630HW0 Lint built up in the blower causing the unit to shake . Cleaned lint tested unit . Tested good . Advised customer to clean the vent
Near Lyons, NY 14489
Evan
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer stating that ice is forming in freezer. Inspected door seal upon arrival. Seal is forming to door as it should. Referring to service pointer W10842568. Ordering W10864518; ordrng 1 W10842568 (ADAPTER KIT ), dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN"
Near Rochester, NY 14612
Dave L
Job Details: 10/04/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Replaced thermostats magnetron and transformer due to relay error .called Techline. They want the harness replaced with the primary switch. Did not see a problem with the switch or the harness. Continuity from filter board to relay . Re ordering control harness and switch. Sr7726028392; ordrng 1 W10892389 (cntrl-elec) and 1 W11252186 (interlock) and 1 W11300385 (HARNESS) and 1 WP8169704 (screw)
Near Victor, NY 14564
Dave F
Job Details: 10/04/2019
WASHER WHIRLPOOL WTW7500GW2 F3E2 Inlet Water Temperature Fault error code . Unit will not fill with cold water . Replaced water valve . Calibrated unit . Tested in auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Marion, NY 14505
Evan
Job Details: 10/04/2019
DISHWASHER KITCHENAID KDFE104DWH5 Replaced wash motor and lower spray arm due to unit’s wash motor running intermittently and spray arm not spinning. Replaced wash motor. Replaced spray arm. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14610
Steve
Job Details: 10/04/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Found ice maker over filling and leaking. Ordering ice maker; ordrng 1 W10886931 (icemaker)
Near Rochester, NY 14617
Dave L
Job Details: 10/04/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ice maker and valve due to water leaking into ice bin. Customer to monitor
Near Rochester, NY 14612
Dave L
Job Details: 10/04/2019
DISHWASHER WHIRLPOOL WDF760SADW3 Upper rack front right wheel was out of its track. Re installed rack . Unit tested good
Near Hilton, NY 14468
Dave L
Job Details: 10/04/2019
DISHWASHER JENN AIR JDB8500AWX3 Replaced shorted OWI
Near Canandaigua, NY 14424
Dave F
Job Details: 10/04/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Freshfood section is 38 degrees . 11 in freezer. Went into diagnostics tested all thermistors. Tested good . Diagnostics is being slow . Tested heater tested good. Compressor is running while in diagnostics not normal . Called techline SR 7726032077 . Went over issues with techline . Techline suggested ordering pantry drawer UI and User interface on the front .plastic is coming from the ice container. ; rqstng P&A on 2 W10407212 (gasket-fip)s and 1 W10862400 (cntrl-elec) and 1 WPW10347093 (ice container ) and 1 WPW10565996 (cntrl-elec)
Near Lima, NY 14485
Steve
Job Details: 10/04/2019
DISHWASHER MAYTAG MDB4949SDZ0 Customer complaining of unit not fully draining. Raised drain line by disposal. Found a bunch of debris in pump filter that may have restricted draining. Tested dishwasher multiple times and it drained fully. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Newark, NY 14513
Evan
Job Details: 10/04/2019
WASHER WHIRLPOOL MVWB855DC3 Customer stated that unit was not accepting commands. Upon inspection discovered that key pad would power up but never allow cycle selection. Replaced control. Unit would still not accept commands could not get unit into diagnostic. Ordering UI; ordrng 1 W11115283 (USER INTERFACE )
Near Hilton, NY 14468
Dave L
Job Details: 10/04/2019
REFRIGERATOR AMANA ABB1921BRM Replaced drain tube due to frost in freezer. Removed ice ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Rochester, NY 14626
Dave L
Job Details: 10/04/2019
MICROWAVE WHIRLPOOL WMH31017HB Customer complaint of a burning smell. Removed case and heated a bottle of water to test/inspect. Unit operating as expected
Near Webster, NY 14580
Evan
Job Details: 10/03/2019
WASHER MAYTAG MVWC465HW2 Replacing suspension due to customer complaining that unit basket is banging into cabinet walls during high spin. Replaced suspension and ran unit on high spin in ManualTest mode. Unit is functioning as it should.Unit tested good. Advised customer to run load and contact office if issue persists.
Near Webster, NY 14580
Evan
Job Details: 10/03/2019
WASHER MAYTAG WTW7500GW0 Customer is stating that unit is leaking. Checked for error codes. Unit displaying F0e3 code for overloading unit. Also f2e1 code for stuck key. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on bulky items with deep water fill. Fill and drained basket multiple times and inspected underneath unit for potential leak. Inspected underneath machine multiple times while tub was full of water inspected drain pump hose for potential hole in hose. Could not find leak anywhere. Customer will need to monitor. Tech is highly recommending smaller load use to prevent further damage to machine
Near Webster, NY 14580
Evan
Job Details: 10/03/2019
WASHER WHIRLPOOL WTW8500DC0 Replacing gear case due to bearing inside old gear case failing causing unit to sound extremely loud while in spin. Replaced gear case. Ran diagnostic cycle. Ran on manual test mode in high spin for customer. Unit tested good
Near Rochester, NY 14616
Dave L
Job Details: 10/03/2019
REFRIGERATOR MAYTAG MFI2670XEW6 Replaced drain tube with kit and melted ice in freezer pan due to ice build up on freezer bottom. Part covered per S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Spencerport, NY 14559
Dave L
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRF532SMBM01 Freezer door is not sealing due to the mullion caving in. Visibly warped. Pics attached. Documented with Techline for non repairableSR7726015573
Near Webster, NY 14580
Dave L
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Raised freezer door to make a better seal due to condensation. If problem persists order the customer and new freezer door
Near Spencerport, NY 14559
Dave L
Job Details: 10/03/2019
WASHER MAYTAG MHW8200FW Replaced valve stator and a I due to unit not starting. Unit tested good in diagnostics. Secured drain hose with zip
Near Rochester, NY 14626
Dave L
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced main control due to temperature issue in the FF section thermistor was not correct. Thermistor tested correct from the control. Customer to monitor if problem persists pre order thermistor
Near Rochester, NY 14616
Dave L
Job Details: 10/03/2019
DISHWASHER MAYTAG MDB4949SHZ0 The dishwasher is not draining due to an incorrect installation. Drain loop was being used without the drain hose. The check valve was backwards. Hoses penetrating down through the floor as well. Cabinets will need to be cut To install properly. Recommended that the customer contact an installer. Left unit with breaker off. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Hilton, NY 14468
Dave L
Job Details: 10/03/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced auger parts due to unit not dispensing. Unit tested good
Near Canandaigua, NY 14424
Steve
Job Details: 10/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#772601495 called tech line for no cool in FF section. Moved thermistor to proper position. Tested in diagnostics and Ff section cooled in diagnostics but not in normal operation. Replaced main control. The unit is cooling.
Near Rochester, NY 14608
Steve
Job Details: 10/03/2019
WASHER FRIGIDAIRE FTF530FS0 "Found the GFCI on outlet had tripped. Reset and tested. Machine filled agitated, drained and spun out properly. The washer tests"
Near Fairport, NY 14450
Steve
Job Details: 10/03/2019
DISHWASHER KITCHENAID KDFE304DSS1 Replaced adjuster that was broken during previous repair. Tested in diagnostics and the unit is no longer leaking and the heater tested good ; dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER
Near Farmington, NY 14425
Steve
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Sr#7726019869 vacuumed and replaced dryer two time to remove restriction I. Refrigerator. The refrigerator started cooling. Customer is going to monitor
Near Penfield, NY 14526
Evan
Job Details: 10/03/2019
DRYER AMANA NED4655EW1 Customer stated that unit was not drying. Discovered that thermal cut off had tested open. Replaced thermal cut off and test cycle. Unit is not heating. Timer is also advancing as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL
Near Penfield, NY 14526
Evan
Job Details: 10/03/2019
COOKTOP JENN AIR JED8430ADB Customer stated that unit RF burner was not working on low setting. Upon inspection discovered that switch was failing. Replaced switch and tested burner. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked temperatures in freezer was 6 degrees . The fresh food section was 32 . Unit temperature setting turned all the way up . Adjusted back to recommend and turned the freezer damper to max to keep more of the cold in the freezer .tested unit in diagnostics and everything passed . customer to monitor.
Near Pittsford, NY 14534
Dave F
Job Details: 10/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced control board in back of unit for not defrosting . Went into diagnostics. Test 6 which is the heater . Heater is now turning on .unit tested good .
Near Rochester, NY 14618
Dave F
Job Details: 10/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced icemaker for not cycling. Tested ice maker . Icemaker cycled and fill with water . Unit tested good .