Near Rochester, NY 14620
Shaiman
Job Details:
11/16/2019
DRYER MAYTAG MGDE300VW1
unit would squeak during use. Installed maintenance kit that was supplied by the customer. Repair successful.
Near Webster, NY 14580
Evan
Job Details:
11/16/2019
DRYER WHIRLPOOL WHD3090GW0
Customer is not available for service. Rescheduling for 12/2 ; schdld next appmnt for 12/2 MON !
Near Walworth, NY 14568
Evan
Job Details:
11/16/2019
DISHWASHER MAYTAG MDB8949SAM0
Customer stated that unit was not responding to commands on user interface. Discovered silver migration on ribbon cable. This is causing issue. Called techline to document issue. Techline to cover part cost of repair. Collecting service call fee and labor Code to cover part cost: s25462
Near Rochester, NY 14625
Dave L
Job Details:
11/16/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Fresh food and freezer doors are making contact and not shutting. Fresh food door is broken at the hinge. Ordering fresh food door; ordrng 1 LW11038910 (dor-fip) and 1 W11223753 (nameplate)
Near Pittsford, NY 14534
Shaiman
Job Details:
11/16/2019
OVEN GE JGS905BEK2BB
Customer concerned about high flames on the range and gas smell coming from the oven. Cleaned the burner on range which lowered the flame height. Bake igniter is functioning as it should. Repair successful.
Near Webster, NY 14580
Evan
Job Details:
11/16/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Customer stated that unit was too warm inside cabinet of fridge. Customer also stated that door was swapped when unit was delivered. Door gasket is not seating on right side of Fridge. Attempted to heat gasket to reshape. Gasket will need to be replaced. Ordering gasket ; ordrng 1 W10860480 (GASKET )
Near Rochester, NY 14624
Shaiman
Job Details:
11/16/2019
WASHER MAYTAG MHW6630HC0
Dispenser faceplate does not line up with the front console. Replacing faceplate and console. ; ordrng 1 W11325573 (CONSOLE ASSEMBLY )
Near Rochester, NY 14606
Shaiman
Job Details:
11/16/2019
DISHWASHER KITCHENAID KDPE234GPS0
"Customer concerned about poor wash quality on the top rack of unit. 2-2 error code stored in diagnostics. Top spray arm seems to be working fine during diagnostic test. However during a customer wash cycle, top rack spray arm does not seem to be performing as it should. Replacing sump motor and control board. ; ordrng 1 W11305303 (CONTROL)"
Near Webster, NY 14580
Evan
Job Details:
11/14/2019
DRYER WHIRLPOOL WGD9150WW0
Using dryer repair kit and replacing all parts included. Replaced all parts and ran test cycle. Unit tested good. Could not replicate issue
Near Rochester, NY 14623
Dave F
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL ED25TEXHW00
Replaced cold control. Tested unit . Tested good .
Near Rochester, NY 14606
Dave L
Job Details:
11/14/2019
REFRIGERATOR MAYTAG MFI2269VEW1
Replaced HV control due to unit notCooling. Unit tested good.
Near Fairport, NY 14450
Dave F
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Replaced left hand freezer door and right hand fresh food door . Tested unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04
Fresh food evaporator drain tube was plugged . Pulled unit out and cleared drain tube . Cleaned the drain pan and foil tape the pan in the correct location . Tested unit tested good .
Near Spencerport, NY 14559
Shaiman
Job Details:
11/14/2019
WASHER MAYTAG MHWE201YW00
"Replaced temp sensor. Could not get unit to run an auto test cycle, but the F3E2 error code did not return. Repair successful."
Near Rochester, NY 14626
Shaiman
Job Details:
11/14/2019
RANGE WHIRLPOOL WFG505M0BW2
Replaced knobs. Repair successful.
Near Rochester, NY 14618
Dave L
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KSCS25INW01
Unit is not dispensing or making ice due to a restricted water filter. Removed filter and water tested good. Customer is going to replace the filter
Near Rochester, NY 14608
Dave L
Job Details:
11/14/2019
REFRIGERATOR GE GTH18EBTZRWW
Fan is loud ordering evaporatorFan; ordrng 1 WR60X23584 (motor ac/dc evap fan)
Near Rochester, NY 14618
Dave L
Job Details:
11/14/2019
DRYER WHIRLPOOL WGD72HEDW1
Unit was making noise due to a clogged blower. Cleaned blower and adjusted bent foot. Unit tested good
Near Penfield, NY 14526
Dave F
Job Details:
11/14/2019
RANGE KITCHENAID KERS303BSS1
Replaced bake element for being cracked . Pre heated oven to 350 unit tested good .
Near Macedon, NY 14502
Dave L
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
Unit is building ice on the fresh food section floor due to a restricted drain tube. Cleaned tube and removed installed newHarness
Near Rochester, NY 14621
Dave L
Job Details:
11/14/2019
WASHER WHIRLPOOL WTW57ESVW1
Replaced worn clutch due to unit not spinning. Changed worn coupler as a curtesy did not charge forCoupled ; used 1 285753A (COUPLING) from stock
Near Canandaigua, NY 14424
Evan
Job Details:
11/14/2019
WASHER WHIRLPOOL WFW6620HC0
Customer stated that unit was not responding to commands. Upon arrival unit powered up as it should. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue at this time. Unit tested good
Near Rochester, NY 14613
Dave L
Job Details:
11/14/2019
DISHWASHER GE GDF570SGJ0CC
UI is not responsive service led light on control status is ok. UI is not operating. Part is out of stock. Office to research part and get back to customer ; rqstng P&A on 1 WD21X23463 (kit svc ui front log)
Near Phelps, NY 14532
Evan
Job Details:
11/14/2019
WASHER WHIRLPOOL WFW8740DW1
Customer stated that unit is leaking from rear of machine. Unit is stacked in closet very tightly. Customer is elderly woman and cannot assist tech with removal of dryer on top of washer. Unit will need 2 techs due to location of machine(see pics) ordering water valve and drain hose ; ordrng 1 W11281268 (DRAIN HOSE ) and 1 WPW10435242 (VALVE ASSEMBLY )
Near Webster, NY 14580
Evan
Job Details:
11/14/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02
Replacing foot on left side due to unit not sitting level causing doors to be uneven. Replaced foot. Leveled unit. Unit tested good
Near Spencerport, NY 14559
Shaiman
Job Details:
11/14/2019
WASHER MAYTAG MHW6630HW0
"Customer reports that the machine makes a whirling noise at the end of a normal/regular cycle. No relevant error codes stored. Contacted the manufacturer. After tests, discovered the 16 hr fresh hold was turned on. When that option is selected, a fan runs in the unit to prevent clothes from odors and mildew. SR: 7726373890"
Near Canandaigua, NY 14424
Evan
Job Details:
11/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Customer stating that unit will frost up items near door every 2-3 weeks. Referring to service pointer W10758831. Checked door gasket for proper seal around entire door gasket is flush with door and cabinet. Checked door alignment with refrigerator door. Doors are aligned. Service pointer suggesting installing smaller bead of silicone around frame of cabinet for freezer if no other issues are found. Door seems to be sealing as it should but is clearly letting moisture through still. Ordering silicone ; ordrng 1 W10841140 (ADHESIVE)
Near Caledonia, NY 14423
Dave F
Job Details:
11/14/2019
MICROWAVE MAYTAG MMV4205FZ3
Door switch failed . Replaced interlock with W11244490 . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near Webster, NY 14580
Evan
Job Details:
11/14/2019
DISHWASHER KITCHENAID KDTE104ESS3
"Unit will not fill. Wiring harness has been chewed by mice this is causing issue. Previous owner attempted to repair unit with wire nuts but unit will need new harness. Ordering new harness. Quoted $74.90 for labor ; ordrng 1 W11243205 (WIRING HARNESS ), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Caledonia, NY 14423
Dave F
Job Details:
11/14/2019
RANGE WHIRLPOOL WFG745H0FS1
"347 preheated 320,354,319,358,321,359 , Average 338.5 . Adjusted the oven calibration up by 15 degrees. Adjusted the flame size on the gas Valve . Tested unit .tested good ."
Near Webster, NY 14580
Evan
Job Details:
11/14/2019
DISHWASHER MAYTAG MDB8989SHZ0
Customer stated that unit will not run since replacement of motor.checked for error codes. Unit was displaying code 2-1 stuck key error code. Cleared code and ran diagnostic cycle. Unit would fill but was not running wash motor. Removed door panel and unplugged control. Reseated connectors and ran test cycle. Wash motor is now running. Ran full diagnostic cycle unit completed cycle. Started normal cycle while in home. Unit is now functioning as it should. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details:
11/14/2019
DISHWASHER WHIRLPOOL WDF540PADM3
Customer states unit does not drain. Water was standing at bottom of unit upon arrival. Power is going to drain pump but unit will not drain. Drain pump should be replaced. ; ordrng 1 W10876537 (DRAIN PUMP)
Near Hemlock, NY 14466
Dave F
Job Details:
11/14/2019
WASHER MAYTAG MVWB765FW3
User interface was broken and defective. The tabs that hold the user interface are broken ordering new user interface W11135391 . Will use control on return visit .; ordrng 1 W11135391 (console)
Near Rochester, NY 14606
Dave L
Job Details:
11/13/2019
DRYER WHIRLPOOL WED7300XW0
Replaced open heater due to no heat. Unit tested good
Near Rochester, NY 14618
Evan
Job Details:
11/13/2019
DRYER GE DBXR463EB0WW
Replacing belt due to old belt breaking from heavy items in dryer. Replaced belt. Tested unit. Unit tested good
Near Rochester, NY 14610
Shaiman
Job Details:
11/13/2019
WASHER MAYTAG MVWC425BW0
Customer states the unit continues to restart cycles on its own. No error codes stored. Suspecting an issue within the control board. Replaced control and calibrated. Repair successful.
Near Pittsford, NY 14534
Shaiman
Job Details:
11/13/2019
WASHER MAYTAG MVWX655DW1
Customer reports unit does not spin. No stored error codes. Inner basket does not spin along with the agitator. Replaced hub & calibrated. Unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details:
11/13/2019
WASHER WHIRLPOOL WTW5000DW2
Customer concerned about unit not filling up when washing sheets. Informed the customer of the different wash options and demonstrated. Unit testing good.
Near Penfield, NY 14526
Evan
Job Details:
11/13/2019
DISHWASHER KITCHENAID KDTM704ESS1
Repacking control due to lower spray arm failing to spin. Replaced control and reinstalled lower spray arm correctly. Ran diagnostic cycle. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details:
11/13/2019
DISHWASHER KITCHENAID KDTM354DSS5
Replaced door panel for dent on arrival. The dishwasher tested good
Near Fairport, NY 14450
Steve
Job Details:
11/13/2019
MW-HOOD COMBO MAYTAG MMV4206FZ2
"Replaced control for cooking On high power even though customer is using lower cooking level. Ordering vent light socket for loose connection in socket and light will not turn on all the time. ; ordrng 1 W10210871 (holder,lamp)"
Near Webster, NY 14580
Dave L
Job Details:
11/13/2019
RANGE FRIGIDAIRE FGGF3054MF
Replaced bake ignitor unit tested good
Near Rochester, NY 14610
Dave L
Job Details:
11/13/2019
RANGE WHIRLPOOL WFE525S0HZ0
Unit is not heating properly due to incorrect voltage at the receptacle. Customer will need an electrician to repair.
Near Ontario, NY 14519
Dave F
Job Details:
11/13/2019
WASHER WHIRLPOOL WFW94HEAW0
Replaced door lock like techline said . Did not fix unit . Customer will look into a new machine.
Near Ontario, NY 14519
Evan
Job Details:
11/13/2019
DRYER WHIRLPOOL WED6620HW0
Customer stated that unit is still producing rattling noise. Same issue as before. Noise is coming from blower housing rattling while up against blower. Installed felt around rim of housing to stop rattling. Ran unit with Load inside to confirm function. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details:
11/13/2019
OVEN KITCHENAID KFGD500ESS04
Replaced main control for ovens not maintaining heat during cook and long cook times. Replaced both oven bottoms for warped bottoms causing erratic heat distribution. The range checks good.
Near Farmington, NY 14425
Dave F
Job Details:
11/13/2019
VENTHOODS WHIRLPOOL UXT4130ADB2
Hood fan not working. Replaced fan motor .tested unit . Tested good .
Near Victor, NY 14564
Dave F
Job Details:
11/13/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB00
Replaced water valve and ice maker . Cycled icemaker . Unit is calling for water now . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Canandaigua, NY 14424
Dave F
Job Details:
11/13/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Checked temperatures in fresh food section 38 degrees in fresh food section unit was set to 37 . 7 degrees in freezer unit set to 5 degrees . Evap fan is running . Thermistors pass in diagnostics. Called techline SR 7726366719 . Techline said that have the customer watch the temperatures and adjust them as needed . Explained that the top will freeze items if the freezer is to cold . Customer will monitor.
Near Avon, NY 14414
Steve
Job Details:
11/13/2019
DISHWASHER WHIRLPOOL WDT780SAEM2
Replaced ui for dishwasher not starting. The dishwasher tested good.
Near Brockport, NY 14420
Dave L
Job Details:
11/13/2019
OVEN WHIRLPOOL KODE500EBS04
Replaced user interface due to inconsistent cooking/ oven shutting off on its own. Customer toMonitor
Near Fairport, NY 14450
Evan
Job Details:
11/13/2019
DISHWASHER WHIRLPOOL WDT720PADB2
Replacing control due to control failing to communicate with UI. Replaced control. Ran test cycle. Unit tested good
Near Webster, NY 14580
Dave L
Job Details:
11/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Right hand food door liner is con caved causing sealing issues. Air is infiltrating through the freezer door above the gasket. Ordering both doors. Limit switch is sticking for water dispenser ordering switch. Self closure for the left door will have to be repaired on the return visit as it is not pulling the door shut. ; rqstng P&A on 1 W10815687 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate) and 1 W11087492 (switch)
Near Spencerport, NY 14559
Dave L
Job Details:
11/13/2019
RANGE WHIRLPOOL KFEG500EBS3
Upper door bracket is scratched ordering bracket. ; ordrng 1 W10541911 (brkt-mntg)
Near Sodus, NY 14551
Dave F
Job Details:
11/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00
Door liner is not hitting door switch .liner is sucked in ordering new door W11104476; ordrng 1 819043 (heat-probe) and 1 W11104476 (dor-fip)
Near Ontario, NY 14519
Evan
Job Details:
11/13/2019
DRYER WHIRLPOOL MGDB835DW4
Replaced burner assembly due to unit failing to light once ignitor was glowing. Replaced burner assembly and was still receiving same result. Ignitor is glowing but failing to light. Called techline. Techline recommenced replacement of harness due to suspicion of valve not getting power. Ordering harness & control ; ordrng 1 W10777444 (HARNESS ) and 1 W11133021 (CONTROL )
Near Spencerport, NY 14559
Shaiman
Job Details:
11/13/2019
DISHWASHER KITCHENAID KDTE254EBL1
"Customer concerned about the unit not operating. Control panel is functional, but unit will not fill with water when starting cycle. Unit also will not drain. 5–1 error code stored. Suspecting a failed control board.; rqstng P&A on 1 W10866124 (CONTROL BOARD)"
Near Honeoye, NY 14471
Dave F
Job Details:
11/12/2019
WASHER MAYTAG MVWB835DC3
F6E2 error code . User interface not responding. Replaced user interface and control . Sprayed UI board and Harness connections with dielectric grease. Calibrated unit . Tested in auto diagnostics. Unit tested good . Customer contacted whirlpool and got a parts and labor auth MN3XSN3APL1
Near Victor, NY 14564
Dave F
Job Details:
11/12/2019
VENTHOODS KITCHENAID KXW4336YSS1
Fan is working as expected. Checked venting on top of unit . Unit is blowing lots of air . The problem with the unit not sucking a lot of air may be from the venting . Everything tested good .
Near Rochester, NY 14609
Shaiman
Job Details:
11/12/2019
DRYER MAYTAG MEDC465HW0
Customer reports no heat. All fuses tested good. Wire going to temp selector was unplugged. Plugged wire in. Unit testing good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Penfield, NY 14526
Evan
Job Details:
11/12/2019
WASHER MAYTAG MHW6630HC0
Replacing console due to unit failing to accept commands intermittently. Customer was experiencing issue with power button not responding. Replace console and tested unit. Ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14618
Shaiman
Job Details:
11/12/2019
WASHER WHIRLPOOL WFW72HEDW0
Replaced control. Unit testing good.
Near Webster, NY 14580
Evan
Job Details:
11/12/2019
WASHER MAYTAG MHW6000XW2
Customer stated that unit was flashing f1 E2 error code. Upon inspection discovered that code is related to motor control. Also discovered f6e1 code also relating to motor control. MCU is failing to send power to stator & rotor. Replaced motor control and ran multiple test cycles. Unit completed cycle as it should. Unit tested good
Near Ontario, NY 14519
Evan
Job Details:
11/12/2019
DRYER WHIRLPOOL MGDB766FW0
Customer stated that unit was producing chirping noise while drum was spinning. Removed drum to inspect rollers. Discovered that right side roller was sticking suspecting this is causing noise. Removed both rollers and cleaned roller shafts. Reinstalled roller on left side and replaced roller on right side. Ran unit once reassembled. Could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10314173 ROLLER
Near Williamson, NY 14589
Evan
Job Details:
11/12/2019
MICROWAVE WHIRLPOOL KMHC319ESS4
Replacing control due to unit not heating on certain settings. Unit will heat items on beverage setting or reheat but when running manual cook unit would not run magnetron. Replaced control and tested unit on manual Cook power. Unit is now heating as it should. Tested various settings to confirm unit was now running magnetron during cycle. Unit tested good
Near Rochester, NY 14625
Evan
Job Details:
11/12/2019
WASHER MAYTAG MHW5630HC0
Customer stated that unit was not spinning at end of cycle. Unit was displaying error code for oversudzing. Cleared code and ran diagnostic cycle. Unit completed cycle as it should. Explained to customer that they will need to use less soap in order for unit to spin out correctly. Unit itself is functioning as it should
Near Rochester, NY 14624
Steve
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL GD5RHAXSQ01
Replaced ice maker for open motor. The customer is going to monitor.
Near Rochester, NY 14624
Steve
Job Details:
11/12/2019
OVEN WHIRLPOOL WOD51ES4ES00
Replaced upper oven fuse for no heat. There is no platform under the oven. Recommended to get a platform or not use self clean.
Near Rochester, NY 14624
Steve
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KSC24C8EYB02
Found wire connection under machine that supplies power to dispenser had come loose. Removed and reattached the connection and water dispenser is working as expected.
Near Rochester, NY 14624
Steve
Job Details:
11/12/2019
RANGE WHIRLPOOL WFG525S0HW1
Tested oven and it tested good. Customer complained of gas smell at beginning of cycle but no other time. This is normal operation. The range tested good.
Near Rochester, NY 14626
Dave L
Job Details:
11/12/2019
DRYER WHIRLPOOL WED8800YC0
Replaced rollers and idler due to loud noise. Cabinet was packed with lint. Cleaned cabinet and blower. Vent testing poor. Recommending that the customer replace the venting before use. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Spencerport, NY 14559
Dave L
Job Details:
11/12/2019
WASHER MAYTAG MVWC465HW2
Called Techline due to lint on clothes. Sr 7726194062 Techline states that this is normal operation and did not recommend a repair. Provided Sr number to customer.
Near Rochester, NY 14613
Dave L
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00
Replaced cover bucket and fan due to frosting of the fresh food evaporator. Put unit back in 8 hour fixed defrost. ATEC warranty
Near Rochester, NY 14626
Dave L
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Installed adapter with extra fan to cool ice maker better. Customer to monitor ice
Near Rochester, NY 14609
Dave L
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Freezer door will no seal due the mullion being con-caved. Called Techline to document as non-repairable SR7726350235
Near Rochester, NY 14608
Evan
Job Details:
11/12/2019
REFRIGERATOR FRIGIDAIRE PLHS269ZDBD
Customer stated that unit was completely Frozen along back wall of machine. Discovered that ice maker fill line was continually trying to fill ice maker. Cleared ice And reset ice maker. Advised customer to go through remaining ice and then turn ice maker back on to monitor.
Near Irondequoit, NY 14609
Dave L
Job Details:
11/12/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02
Unit is not cooling due to a low side leak. Quoted customer for an evaporator 704.89 Customer denied repair. Offered parts coverage through the customer retention program. The customer will let us know when they want to proceed with the repair part is W10836706 with drier W10843121; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 W11092625 COMPRESSOR
Near Churchville, NY 14428
Shaiman
Job Details:
11/12/2019
WASHER WHIRLPOOL WFW3090GW2
Customer concerned about water not heating correctly. F21 F01 error codes stored. Unit completed auto test cycle with no issues. Heater element testing at 14 ohms temperature sensor testing at 16K ohms; both in range. No issues present.
Near Ontario, NY 14519
Dave F
Job Details:
11/12/2019
DISHWASHER KITCHENAID KDTM354DSS4
Went to replaced control board . Found the wire harness was burnt to the control board . Unit needs new harness as well W10752245; ordrng 1 W10752245 (harns-wire)
Near Pittsford, NY 14534
Steve
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDF560SAFW2
Customer complaining of odor in dishwasher. Washed dishwasher with afresh. Instructed customer to run hot water at sink prior to wash and also use higher temp wash and sani rinse. ; used 1 AFFRESH from stock
Near Rochester, NY 14606
Shaiman
Job Details:
11/12/2019
WASHER WHIRLPOOL WTW5000DW3
Replaced motor and capacitor. Unit testing good.
Near Hilton, NY 14468
Shaiman
Job Details:
11/12/2019
DRYER WHIRLPOOL MGDX655DW2
Replaced timer. Repair successful.
Near Victor, NY 14564
Dave F
Job Details:
11/12/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Power cycled unit lights didn't come back on . Found the freezer led light was out . Removed light and used a tester led . Some lights came back on . Ordering led lights . ; ordrng 5 W11205083 (module)s
Near Hilton, NY 14468
Dave L
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT790SAYB0
Unit is leaking from the sump. Quoted for the sump. Customer denied the repair
Near Rochester, NY 14611
Evan
Job Details:
11/12/2019
WASHER AMANA NTW4516FW3
Arrived at home customer is not available for service. Customer is currently moving rescheduling for first week in December. ; schdld next appmnt for 12/2 MON !
Near Dansville, NY 14437
Steve
Job Details:
11/12/2019
WASHER MAYTAG MVWB835DW4
Replaced bezel for broken screw tab. The lock tested good.
Near Penfield, NY 14526
Evan
Job Details:
11/12/2019
DISHWASHER KITCHENAID KDTM704ESS1
Unit was displaying error codes 9-4 for lower arm not spinning. Replaced wash motor but unit is still not spinning spray arm consistently. Ordering control ; ordrng 1 W10854228 (CONTROL )
Near North Chili, NY 14514
Steve
Job Details:
11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM3
Replaced all for upper rack adjusters use to not holding position and rack falling during wash. Ordering friction sleeves for hinges for door falling when opened. ; rqstng P&A on 2 WP8268961 (pad)s
Near Fairport, NY 14450
Steve
Job Details:
11/12/2019
REFRIGERATOR JENN AIR JFFCC72EFP02
Sr#7726350325 replaced ice maker. Tested refrigerator in diagnostics. The average temp was 14 degrees but should have been lower as per tech line. Ordering fan. The water dispenser pad is sticking. Ordering pad. ; ordrng 1 W10672578 (spring) and 1 W10792148 (pad) and 1 W10865318 (fan)
Near Rochester, NY 14605
Steve
Job Details:
11/12/2019
DRYER WHIRLPOOL WED5000DW2
"Found door switch is broken. Ordering switch ; ordrng 1 WPW10569603 (switch-dor), dspstn on spec-tagged invntry: 1 W10861225 HANDLE"
Near Rochester, NY 14623
Shaiman
Job Details:
11/12/2019
WASHER WHIRLPOOL WETLV27HW0
"Replaced motor, unit still not spinning as it should. Capacitor should be replaced. ; ordrng 1 W11158830 (CAPACITOR )"
Near Rochester, NY 14621
Dave L
Job Details:
11/12/2019
WASHER WHIRLPOOL WTW57ESVW1
Unit is not spinning due to a worn clutch. Ordering clutch ; ordrng 1 285785 (clutch)
Near Honeoye Falls, NY 14472
Dave F
Job Details:
11/12/2019
WASHER WHIRLPOOL WFW6620HC0
Door latch is broken . Replaced door latch . unit wouldn't turn on . UI isnt responding. Checked voltage from UI unit has 12.8 volts DC .which is correct . Ordering user interface W11324037 bring Acu in case W11322905; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)
Near Honeoye Falls, NY 14472
Steve
Job Details:
11/12/2019
WASHER WHIRLPOOL WFW6620HW0
Sr#7725752381 customer complaining of water leaking during wash. Tested washer with full load of towels and no soap and it did not leak for me. Called tec line again. Ordering soap dispenser and water valve. For possible leaks ar those locations. ; ordrng 1 W11316255 (VALVE SINGLE) and 1 W11316256 (VALVE) and 1 W11318755 (DISPENSER ORDER FROM PLAINFIELD)
Near Rochester, NY 14621
Evan
Job Details:
11/11/2019
WASHER WHIRLPOOL WTW5000DW1
"Customer stated that unit was not spinning and lid was not latching. Checked for error codes. Discovered code f0e5 for off balance load. There was no error code for the lid lock but lid would not latch properly. Discovered that inner teeth on drive hub are stripped Causing issue with spinning. Replaced drive hub. Replaced lid lock. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB), and 1 W11307244 (LATCH) from stock"
Near Rochester, NY 14616
Evan
Job Details:
11/11/2019
WASHER WHIRLPOOL WTW4900BW
Customer stated that unit was not cleaning clothes. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Inspected underneath machine and discovered that bearing inside gear case is failing. Quoted customer to replaced gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE
Near Rochester, NY 14609
Dave L
Job Details:
11/11/2019
REFRIGERATOR KITCHENAID KFIF27CXMS3
S38253 to cover drain tube. Defrost drain iced over. Removed ice and replaced the drain tube with the updated kit. ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Irondequoit, NY 14622
Dave L
Job Details:
11/11/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ
The water tube coming out of the isolation valve was only half seated causing a leak. Secured water tube and ran the water dispenser to test. Unit testing good; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER and 1 WPW10238100 VALVE-INLT
Near Webster, NY 14580
Evan
Job Details:
11/11/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
"Customer stating that buzzing sound is coming from refrigerator. Upon arrival unit was operating as it should. Put unit is to diagnostic and manuallly tested evaporator fan and ice maker fan in attempt to replicate noise. Could not hear noise. Inspected FF evap for ice build up. No ice build up was present but could see small crack beginning to form at top of evap cover. Ordering evap cover ; ordrng 1 W11211387 (EVAP COVER), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Spencerport, NY 14559
Dave L
Job Details:
11/11/2019
OVEN MAYTAG MER8800FZ1
Control boardReceived came as a washer control with the incorrect part number. Reordering board. ; ordrng 1 WPW10340323 (cntrl-elec)