We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Canandaigua, NY 14424
Steve
Job Details: 05/13/2021
Replaced drain pump for not always drying water out
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Rochester, NY 14606
Tanner
Job Details: 05/13/2021
Q1 no Q2 no Q3 noComplaint of unit full of water at end of cycle. Ran cancel drain cycle and unit drained out.Following stored errors:F4E3 motor failureF7E1 heater errorRan auto diagnostic cycle. Unit fills and runs properly. Drain pump wearing out over course of wash cycle. Once drain pump cools is able to drain again. Sign of failing drain pump. Ordering new drain motor.; ordrng 1 W10876537 (Drain motor)
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Rochester, NY 14605
Tanner
Job Details: 05/13/2021
"Q1 no Q2 no Q3 noReplaced motor and belt. Tested via autodiagnostic and unit tested poorly. F7E3 error. Unit not shifting. Replaced shift actuator. Unit testd good.; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near Canandaigua, NY 14424
Steve
Job Details: 05/13/2021
Replaced soap dispenser for broken actuator on rinse agent dispense.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pittsford, NY 14534
Tanner
Job Details: 05/13/2021
"Q1 no Q2 no Q3 noComplaint of fill then no wash. Following stored:F7E6 motor faultSR7730743454- advised motor, capacitor, ACURan autodiagnostic and unit does not agitate. Followed motor diagnostics steps in tech sheet and never get voltage to motor. Unit shifts back and fourth and never sends power to motor. Checked resistance to motor and measured 3.ohms . below proper reading. Motor sending too much voltage back to ACU. Causing issues with ACU triacs. Advised to always replace capacitor when replacing motor.; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11170317 (ACU), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Perry, NY 14530
Steve
Job Details: 05/13/2021
Replaced right front infinite switch for open switch. The burners tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Webster, NY 14580
James
Job Details: 05/13/2021
Q1 n. Q2 n. Q3 n. Unit drains continuously and won't start cycle. Cleared control and deleted errors. Ran calibration and diagnostics cycle. Started Normal cycle and cancelled it to verify pressure switch. Customer is to monitor if problem persists pre order control.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Williamson, NY 14589
James
Job Details: 05/13/2021
New home never used. Oven not igniting. Ran burners a few times to release air in lines then oven and cooktop began functioning properly. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
KENMORE WASHER
Model 110.281022310
Near Rochester, NY 14609
Evan
Job Details: 05/11/2021
Customer was concerned that unit was producing noise during heavier loads. Checked for error codes upon arrival. Unit did not have any error codes stored. Ran diagnostic cycle to listen to unit. Unit completed cycle as it should. Removed wash plate to inspect drive hub. Drive hub passed visual inspection. Removed rotor to inspect bearing and drive shaft nut. Discovered that drive shaft but was partially loose but not causing issue with operation. Tightened drive shaft but and ran unit again. Unit is operating as it should. Advised customer not to overload unit or issue may reoccur
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBSS0
Near Webster, NY 14580
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. 6_4 9_2 9_1. Unit runns non stop. Ran diagnostics cycle and no error codes appeared. Recommend replacing control and owi. ; rqstng P&A on 1 W10866118 (Control quoted) and 1 Sh15 (Quoted) and 1 WPW10705575 (Owi quoted)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Rochester, NY 14618
Dave
Job Details: 05/11/2021
"Fill tube was cracked letting water into freshfood section . Cleared ice underneath drawer . Cold air return on the right was frozen tried to clear may need to be defrosted . Ordering tube ; ordrng 1 W11415785 (Fill tube), dspstn on spec-tagged invntry: 1 W11346622 RESERVOIR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Penfield, NY 14526
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. Top wheels broken. Replaced adjuster assembly and tested. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Webster, NY 14580
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. Unit does not unlick at end of cycle and shows cycle complete. Power needs to be reset in order to unlock. Tested shifter and lock in diagnostics. No error codes. Ran calibration. Need control and ui. ; ordrng 1 W11419171 (Control) and 1 W11478526 (Panel)
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Ontario, NY 14519
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. Unit runs with door open. Found door switch stuck replaced door switch and tested. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rochester, NY 14606
Tanner
Job Details: 05/11/2021
Q1 no Q2 no Q3 noComplaimt of missing insert for dispenser. Inspected unit and found there is no removeable tray at bottom of dispenser for this unit. Customer has had previous side by side Whirlpool Refrigerators and those units did have a removeable bottom for dispenser.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Webster, NY 14580
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. Unit not making ice due to torn wire harness at lower hinge. Door would need to be replaced. Customer opted to have wires repaired. Will return with heat shrink tubing and conduit. Can't test icemaker until harness is repaired.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Rochester, NY 14611
Tanner
Job Details: 05/11/2021
Q1 no Q2 no Q3 noComplaint of no water. Could not get unit to start. Could not run diagnostic.SR7730711537- After multiple attempts with technical support could not get unit to start a wash or diagnostic test. Advised to replace ACU. ACU is currently unavailable through authorozed distributor. Advised to refer customer to customer service due to dissatisfaction.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Rochester, NY 14623
Tanner
Job Details: 05/11/2021
Q1 no Q2 no Q3 noReplaced manifold and inner door. Tested unit by running for approximately 20 minutes. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near North Chili, NY 14514
Tanner
Job Details: 05/11/2021
Q1 no Q2 no Q3 noReplaced ACU. Ran autodiagnostic/calibration cycle. Tested with load of laundry on normal.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Farmington, NY 14425
Steve
Job Details: 05/11/2021
Replaced ui for randomly unresponsive touch on ui. The ui tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Canandaigua, NY 14424
Steve
Job Details: 05/11/2021
"Replaced wash hub for not spinning properly and agitator spinning out of range of basket. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN , used 1 W10528947 (Hub), and 1 Sh15 (Shipping) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.16914001
Near East Rochester, NY 14445
Dave
Job Details: 05/11/2021
Door gasket is torn . Unit needs new gasket . Ordering part .; ordrng 1 W10542314 (door seal)
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near Canandaigua, NY 14424
Steve
Job Details: 05/11/2021
Found rinse agent lever on dispenser not actuating. Ordering dispenser. ; schdld next appmnt for 5/11 TUE !
We serviced a
WHIRLPOOL DRYER
Model WGD5840SW0
Near Penfield, NY 14526
Dave
Job Details: 05/11/2021
"Replaced thermal fuse for unit not heating . Checked venting . Venting was good . Unit tested good ; dspstn on spec-tagged invntry: 1 279311 IGNITOR and 1 279834 COIL KIT , used 1 WP3392519 (FUSE-THERMAL), and 1 SH15 (STANDARD S/H) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Irondequoit, NY 14617
Dave
Job Details: 05/11/2021
Found the water valve leaking because the tube to the ice maker was not seated correctly so every time the ice maker cycle water poured out . Reseated tube and cycled ice maker . Did not leak . If problem persists order water valve .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fairport, NY 14450
Dave
Job Details: 05/11/2021
Ice maker bail arm will not stay in ice maker . Ordering new ice maker . Bottom right hand door hinge has pushed into the door causing the door to fail and not shut unit needs new door . Ordering ice maker and door .; rqstng P&A on 1 LW10858417 (dor-fip) and 1 4317943 (icemaker only)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Rochester, NY 14625
Dave
Job Details: 05/11/2021
Replaced door gasket . Cleaned spray arms and disposal drain tube that was plugged .tested unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 W11177741 GASKET and 1 WPW10348269 PUMP-DRAIN
We serviced a
CROSLEY WASHER
Model CAW38125HW
Near Rochester, NY 14626
David
Job Details: 05/11/2021
Unit was running the drain pump constantly due to a kink in the pressure hose. Adjusted hose. Filled unit in normal wash to verify.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Canandaigua, NY 14424
Steve
Job Details: 05/11/2021
Sr# 7730715419Ui failed to connect with control. Called tech line to document. Ordering another ui; ordrng 1 W11478523 (Fascia)
We serviced a
CROSLEY WASHER
Model CAW38125HW
Near Rochester, NY 14626
David
Job Details: 05/11/2021
Customer was concerned with the unit shaking during spin. Ran auto test to check functions. Unit is with specs for movement during use. No errors in diagnostics. Testing ok. Went over use and care with the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14616
David
Job Details: 05/11/2021
Customer concerned with odor in the freezer and door closure. Found worn washer on freezer door. Moved washer from lower hinge to freezer door so that it would close properly. Door testing good. Recommending that the customer identify which products are causing the odor and treat compartment with baking soda.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Canandaigua, NY 14424
Steve
Job Details: 05/11/2021
Replaced right front burner for open burner. The burner tests good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Churchville, NY 14428
Tanner
Job Details: 05/11/2021
"Q1 no Q2 no Q3 noComplaint of no ice. Recorded following temps in FC: -3 degrees FRan ice harvest test and unit recorded message 23 for failed motor. Re ran test with probes at white and tan wire and recorded only 6 VAC. Inspected harness down low amd found harness cut at white, black, and tan wires. Harness itself is not serviceable. Harness must be replaced with door as an assembly. Due to cost of repair customer will research options."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Irondequoit, NY 14617
David
Job Details: 05/11/2021
"The unit is not defrosting due to a stuck compressor relay. Removed ice build up from evaporator. Replaced and programmed control. Customer to monitor. ; used 1 WPW10503278 (Control), and 1 Sh (Shipping) from stock"
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Rochester, NY 14606
Tanner
Job Details: 05/11/2021
"Q1 no Q2 no Q3 noComplaint of Clothes are coming out wet. Following stored errors:F5E3 unlock failureRan autodiagnostic cycle and cycle completed but lid never unlocked. Had to start a new cycle to command lid to unlock. Replaced door lock. Tested unit via autodiagnostic and unit still not unlocking at end of diagnostic. Customer states no spin is more of a poor spin. Unit churns with 1 minute to go for a long time and never gets up to speed. Pressure hose isngood. Ordering ACU; ordrng 1 W11322878 (ACU), used 1 W11316250 (Latch) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14612
David
Job Details: 05/11/2021
Replaced panel.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS0
Near Pittsford, NY 14534
Dave
Job Details: 05/11/2021
Replaced bake element. Tested unit in diagnostics. Tested good . Tested unit to 350 unit did heat up.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Rochester, NY 14609
Evan
Job Details: 05/11/2021
Customer stated unit was not engaging into spin. Discovered code f5e2 stored for lid lock error. Tested lock but would not actuate. Replaced lock and tested again. Ran unit through full diagnostic cycle and drain and spin to confirm function. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
We serviced a
MAYTAG WASHER
Model MAVT236AWW
Near Rochester, NY 14609
Evan
Job Details: 05/11/2021
Customer stated that unit was not filling at beginning of cycle. Discovered that hot valve would not actuate. Confirmed valve was receiving 120v. Unit will operate on cold setting. Ordering water valve ; ordrng 1 WP21001932 (WATER VALVE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Canandaigua, NY 14424
Steve
Job Details: 05/11/2021
Replaced water valve for cracked valve. The water tested good with no leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Rochester, NY 14609
Evan
Job Details: 05/11/2021
Customer stating that unit is vibrating during spin cycle and producing lots of noise. Checked for error codes. No codes were present. Ran test cycle. Could hear noise customer was referring to almost immediately. Discovered that pressure hose and wiring harness cover screw was loose causing cover to rattle during use. Tightened screw and this corrected issue. Also zip tied drain hose and fill hoses away from machine so they did not make contact once unit engaged into spin. Unit tested good otherwise.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14612
David
Job Details: 05/11/2021
Replaced panel
We serviced a
KENMORE DRYER
Model 11077542600
Near Rochester, NY 14615
Tanner
Job Details: 05/11/2021
Q1 no Q2 no Q3 noComplaint of no heat. Customer had unit running for 15 minutes prior to tech arrival. Igniter is glowing but never lights gas. Coils not opening gas valve. Replaced coils. Tested unit on high timed dry for 10 minutes and unit tested good.; used 1 279834 (COIL KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14613
David
Job Details: 05/11/2021
Screw was backed out of left side freezer rail. Added wire to screw for better hold. Door shutting ok.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Brockport, NY 14420
David
Job Details: 05/11/2021
Replaced control due to no heat. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 05/11/2021
Removed debris from drain clean out causing slow drain. The water lines go through the floor and connect to water supply under floor.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Brockport, NY 14420
David
Job Details: 05/11/2021
Replaced control due to speaker not working. Unit tested ok.
We serviced a
WHIRLPOOL DRYER
Model NGD4655EW3
Near Irondequoit, NY 14622
Evan
Job Details: 05/11/2021
Customer stated that unit would start cycle but would not stay running. Technician experienced issue first time testing unit. Inspected connections at timer. Timer connections all passed visual inspection. Inspected connections at motor. Discovered that connector for motor plug was not fully seated on motor. This was causing issue. Reseated connection and reassembled unit. Tested unit confirmed unit was heating as it should. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ABB1924WEQ0
Near Rochester, NY 14612
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. Unit turned off with all lights until power was reset. Inspected wire harness and couldn't find an issue. Replaced jazz board. Customer is to monitor if problem persists replace power cord. Atec warranty. ; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
GE DRYER
Model GTD45EASJWS
Near Rochester, NY 14621
Evan
Job Details: 05/11/2021
Customer stated that unit is failing to heat. Installed power cord and tested unit. Unit began to heat as it should. Tested unit on timed dry and also auto dry. Also tested unit on different temperature settings to confirm thermostat was regulating properly. Unit tested good
We serviced a
GE WASHER
Model GNW128PSMWW
Near Rochester, NY 14621
Evan
Job Details: 05/11/2021
Customer stated the unit would not drain. Tested unit and discovered pump is running but could hear something inside pump. Discovered that pump was full of stuffing from a pillow causing impeller not to turn. Remove stuffing and tested unit unit was draining as it should after this. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Ontario, NY 14519
James
Job Details: 05/07/2021
"Q1 n. Q2 n. Q3 n. Replaced pump and calibrated. Ran fill, agitation, and drain successfully. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Ontario, NY 14519
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Attempted to remove old impeller and was not able to without damaging icemaker housing. Removed icemaker assembly and will return with new parts installed. ; schdld next appmnt for 5/7 FRI AM
We serviced a
JENN AIR COOKTOP
Model JEC3430HB00
Near Ontario, NY 14519
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Installed foam tape to underside of cooktop.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Replaced control and ran drain and spin with a load of clothes. Unit functioned as expected. Calibrated control and found no issues.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Webster, NY 14580
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Unit thumping while operating. Found blower wheel loose on motor. Tightened blower wheel and tested. Unit functions properly. Left part with customer. ; dspstn on spec-tagged invntry: 1 279827 MOTOR
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBB2
Near Webster, NY 14580
James
Job Details: 05/07/2021
Unit intermittent to drain. Found buttons turning on by themselves. Need control panel W10811164. 298.89 total
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hilton, NY 14468
David
Job Details: 05/07/2021
Unit would not drain due to a stuck check valve. Freed check valve. Unit draining properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rochester, NY 14609
James
Job Details: 05/07/2021
"Q1 n. Q2 n. Q3 n. Replaced hub and washplate and tested. Unit functions properly. If problem persists replace hub, washplate, and gearcase."
We serviced a
GE WASHER
Model GTW220ACK5WW
Near Rochester, NY 14608
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Replaced valve and tested bulky cycle. Found no leaks
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS0
Near Pittsford, NY 14534
Steve
Job Details: 05/07/2021
Found open bake element causing no bake. Ordering element; ordrng 1 W10779716 (Bake element) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Avon, NY 14414
Dave
Job Details: 05/07/2021
Wash pump not running . Replaced sump and tested in diagnostics unit tested good.; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
We serviced a
WHIRLPOOL DRYER
Model CED7006GW0
Near Rochester, NY 14620
Dave
Job Details: 05/07/2021
Replaced thermostat and temp switch . Tested unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Rochester, NY 14624
Dave
Job Details: 05/07/2021
Replaced ice maker and ice maker cycled . Tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hilton, NY 14468
David
Job Details: 05/07/2021
"Replaced freezer led and turned ice maker in freezer on. Unit tested good. ; used 1 W11205083, and 1 Sh from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14612
David
Job Details: 05/07/2021
Unit is not spinning clothes out consistently. Found motor fault error in diagnostics. Suspecting that the actuator is not properly engaging can causing the error. Replaced the actuator and went over use and care with the customer. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ04
Near Rochester, NY 14611
Dave
Job Details: 05/07/2021
"Replaced end cap , ice maker and water valve . Tested everything. Tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Rochester, NY 14612
David
Job Details: 05/07/2021
Replaced right side fresh food gasket that was torn. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Rochester, NY 14612
David
Job Details: 05/07/2021
Raised drain hose to prevent disposal debris from entering drain hose. Unit testing good.
We serviced a
MAYTAG MICROWAVE
Model MMV5219DS1
Near Pittsford, NY 14534
Steve
Job Details: 05/07/2021
"Replaced door switches for persistent open/close door errors. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 Sh15 (Shipping) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Fairport, NY 14450
Steve
Job Details: 05/07/2021
Sr# 7730692317 Found microwave to heating on arrival. Removed microwave and tested with kill o watt meter and it was heating. Tested again and it wasnt not heating. Called tech line and found the door switches were not contacting fully and found some grease or something with same consistency in the latch opening. Removed substance and reinstalled. The microwave is now heating. Found voltage drop to transformer to 113 volts. If problems persists preorder switches and control.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near East Rochester, NY 14445
Steve
Job Details: 05/07/2021
Control lock was on preventing use of dishwasher control. Unlocked and tested good. ; dspstn on spec-tagged invntry: 1 W11225084 CONTROL
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Rochester, NY 14626
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 no.Replaced motor sump assembly. Tested unit and unit tested good. Customer received parts authorization since initial service call where parts deposit of 202.99 part + 16.24 sales tax for a total part cost of 219.23. Labor bill due today is 106.75. Customer owed difference of part cost and labor for repair. 219.23-106.75=$112.48; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14626
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noInstalled UI. Tested unit and unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Rochester, NY 14625
Steve
Job Details: 05/07/2021
Found water line above door was broken with no connector. Replaced water line in door and added connector and the water tests good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, NY 14616
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noComplaint of upper rack falling down. Right adjuster has failed. Replaced with updated assembly. Tested unit and unit testd good.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Lowes has gotten rid of the unit. No repair to be done
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Rochester, NY 14616
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noComplaint that unit does not work properly. Unit stuck in spin. Loads not spinning out enough. Not enough water.Following stored errors: noneReviewed use and care for this unit. Rferrd customer to power wash with deep water fill to achieve desired water volume.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Replaced shorted freezer led light. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL WASHER
Model WTW6700TW1
Near Rochester, NY 14624
Tanner
Job Details: 05/07/2021
Qq no Q2 no Q3 noReturned to retreive severed drain line from stand pipe. Unable to retrieve. Based on feedback when fishing standpipe it feels that the cut end has drained into sewage and cannot be retrieved. Customer still complains of close wet at end of cycle. 2 more slow drain errors stored since last service call. Tested lid and locking in diagnostic and testd good. Drain pump does run but is not at peak productivity. Should discharge 17 gallons per minute. Takes several minutes to drain partially filled tub. Quoted for drain pump. Customer will reach ATEC if opt for repair.
We serviced a
AMANA WASHER
Model NFW7200TW
Near Rochester, NY 14612
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noComplaint of E3 error partway through wash. Following stored errors:3E (6 times) motor failure22 (2 times) door/lid switch openRan spin test and unit does spin. Door latches. Measured 122 VAC frompower cord to ACU. Measured resistance windings of motor at 3.1 ohms between each winding. Proper reading is 11.6 ohms. Did not record any voltages going from ACU to MEMS (motion sensor). ACU is not reading motor speed causing 3E error. ACU no longer available. Unit not fixable.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334DSS0
Near Rochester, NY 14610
Steve
Job Details: 05/07/2021
Replaced owi sensor for failed sensor. The dishwasher is set down open cabinet with two floors in front of it and may not come out. The drain loop is hooked to rubber line that is hooked to copper line before it goes into drain. Recommended customer seek a plumber for plumbing repair. Did not replaced drain hoses but snaked out the drooping loop. ; dspstn on spec-tagged invntry: 1 WPW10705575 SENSOR-OWI
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Rochester, NY 14624
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noInstalled new UI. Put into diagnostic and found following stored error:F1E2 motor control fault. Unit would not start diagnostic cycle. Power cycled unit. Reran auto diagnostic and completed without issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Rochester, NY 14610
Dave
Job Details: 05/07/2021
Dishwasher not staying on . When moving the door it would turn off the unit . Found loose connection at the control where the power comes in .reseated connector and tested unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W11305297 CONTROL
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Churchville, NY 14428
Steve
Job Details: 05/07/2021
Found dsi board either not letting unit spark properly or shutting off. Ordering dsi board. ; ordrng 1 W10860916 (Dsi board)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Brockport, NY 14420
David
Job Details: 05/07/2021
Unit is receiving 240vac but not heating. Found an open heating element. Ordering element. ; ordrng 1 WP3387747 (Heater)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Replaced ACU due to lid locking intermittently. Ran diagnostics. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W11419171 CONTROL
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Mount Morris, NY 14510
Dave
Job Details: 05/07/2021
F6E4 float switch error . Drain pump is seizing . Ordering drain pump and friction pads on hinges .; rqstng P&A on 1 W10876537 (drain pump) and 2 WP8268961 (pad)s
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Perry, NY 14530
Steve
Job Details: 05/07/2021
"Found the right front burner switch was showing cooktop on and cook top hot lights on. Unplugged switch and lights turned off. Ordering switch. ; ordrng 1 WP3149400 (Right front switch), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW0
Near Rochester, NY 14612
Tanner
Job Details: 05/07/2021
Service call covered under 101001.Q1 no Q2 no Q3 noComplaint of no heat. Confirmed 240VAC from outlet to block. Continuity through thermal cut off. No continuity through element. Open element causing no heat.; ordrng 1 279838 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near North Chili, NY 14514
Tanner
Job Details: 05/07/2021
"Q1 no Q2 no Q3 noComplaint of noise at start of wash. Unit will drain out and cancel cycle.Following stored errors: none.Ran auto diagnostic cycle. During agitation and spin bearing rub cam be heard. Wash plate completely stripped. Inspected under machine and gearcase has critically failed causing oil to leak on lower drive components. Ordering new wash plate, drive hub, gearcase, CAM, and drive belt; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt drive) and 1 W10752283 (Wash plate) and 1 W10528947 (Drive hub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Checked washer for not completing cycles unable to enter diagnostics. Ordering acu. ; rqstng P&A on 1 W11479879 (Acu)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Hilton, NY 14468
David
Job Details: 05/05/2021
Replaced burners and switches for front burners going off on limiters at the incorrect temperatures customer to monitor
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Webster, NY 14580
James
Job Details: 05/05/2021
Q1 n. Q2 n. Q3 n. Unit not heating due to blown fuse. Need thermostat kit. ; ordrng 1 279816 (Thermostat) and 1 Sh
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Rush, NY 14543
Dave
Job Details: 05/05/2021
Unit is not cooling . Temp settings just had dash symbol. Wont go into diagnostics. Replaced jazz board .unit started up and was cooling .tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Rochester, NY 14618
David
Job Details: 05/05/2021
Found that the Schroeder valve was leaking on the filter drier when the cap was removed. Replaced valve core and pressure tested with nitrogen. Evap area and machine compartment did not show any leaks and no pressure drop was recorded after 20 min. Vacuum held at 250 microns . Recharged. Unit began cooling ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
We serviced a
WHIRLPOOL UPRIGHT / CHEST
Model WZF34X18DW04
Near Rochester, NY 14626
David
Job Details: 05/05/2021
The harness ordered was incorrect. Ordered harness; ordrng 1 W11293512 (Harness)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Rochester, NY 14613
David
Job Details: 05/05/2021
Replaced terminal block that was damaged. Changed main control. Attempted to connect WiFi for the customer. Called the connective appliance technical support team. After trying to connect multiplier times with no success they put the unit up for replacement. Whirlpool with contact the customer to facilitate replacement
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Rochester, NY 14606
Tanner
Job Details: 05/05/2021
Customer basement has flooded. Approximately 1 inch deep in water. Customer working to bail out water. Typically dries out in a couple of days. Rescheduled for Thursday.; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Rochester, NY 14612
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noReplaced Thermal cut off. Cut off tested open at room temp (opems at 60 degrees). Unit should defrost properly now.