Local Reviews
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Evan E.
WASHER MAYTAG MVWC565FW1 "Customer stated unit was vibrating violently while in spin since repair. Ran unit in Manual test mode on high spin. Unit is functioning as it should. Inspected drive hub ,cam and leveled feet to ensure In was level. Called tech line to document issue.Unit tested good SR: 7724582749"
David L.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Found ice build up around fan. Removed ice from freezer and sealed cabinet. Customer to monitor
David L.
WASHER MAYTAG MVWX655DW1 "Replaced control due to no operation. Unit tested good.Previous notes** HISTORY FROM PRIOR JOBS ****--------------------Job/Invoice # 80344, 3/13/2019MOORE2473 RIDGE RD E , ROCHESTERNot Spinning or Wet Clothes at the End of the Cycle3/18/19 9:24: EE there 3/18 MON, 8:34 to 9:19, Customer stated unit was stopping during the cycle and would not drain. Upon arrival unit was unplugged. Plugged in unit. Unit then started to drain but then shut off. Control was not responding to commands. Inspected control Discovered that led verification light is flashing control is failing to accept incoming voltage. Unit needs control boardQuote for repair:W11116592 (control ) $250.00Labor $34.95Tax : $22.76Total: $307.71Customer has already paid service call feeIs going to contact office later today if they would like to proceed with repair."
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced compressor for no cool. The refrigerator tested good.
Evan E.
OVEN MAYTAG MER8800FZ0 Repacking temp sensor duentonunitnflashing f3e0 error code (temp sensor shorted) Replaced sensor Unit initially preheated up to 350 then flashed error code again. After attempt to run bake cycle unit was flashing feature not available. Called tech line SR: 7724557165Tech line recommended hardwiring sensor into harness due to issues with molex connector. Hardwired sensor to harness Ran test preheat Unit preheated as it should Unit tested good
Dave F.
WASHER WHIRLPOOL WTW5000DW2 F8E1 long fill no fill error code . Called techline SR 7724580152 . Different problem from prior Issues . Customer washer more cotton which may absorb more water . Customer washes on normal directed customer to try heavy duty cycle . If problem persists order water valve W11210459 and control W11116590 . Calibrated machine and ran in auto diagnostics. Tested good .
Shaiman C.
WASHER WHIRLPOOL WFW7590FW0 "Replaced user interface, unit testing good."
Shaiman C.
WASHER WHIRLPOOL MVWB835DW1 Customer concerned with machine not starting cycles. F0E3 F8E3 F7E9 F9E2 upon arrival. Customer said the issues arose after washing a queen comforter and towels. Cleared codes and ran verification cycle. Unit testing good.
Steve M.
WASHER AMANA NTW4516FW2 Tested washer and only found out of balance error. Tested washer in diagnostics and the washer passed all tests. Calibrated washer. The washer tested good.
Steve M.
REFRIGERATOR MAYTAG MBF1958XEB1 Replaced evaporator fan motor for getting power and not running causing no cool in fresh food section. The refrigerator tested good
Gary T.
WASHER WHIRLPOOL WTW4855HW0 "Ran diagnostics, no error codes. Customer complaint is unit bangs all the time. Customer uses pods, re mounted loose strut and ran calibration. Unit tests okay."
Gary T.
MICROWAVE WHIRLPOOL WMH53520CS6 "Replaced mag tube that wasn't heating food, tested okay."
Gary T.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced left had door that had a dent.
Gary T.
REFRIGERATOR GE GFSL6KEX Replaced icemaker that wasn't cycling or producing ice.
Gary T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Replaced solenoid and auger motor that burned out due to ice cubes been fused together in the ice bin. Advised customer to use more ice and do not let it sit in the bin as it will fuse together over time. Tested auger and switched between crushed and cubed ice. Everything tests OK.
Dave F.
WASHER MAYTAG MHW5500FW1 Washer not draining well . Cleaned filter for poor draining . Tested unit in auto diagnostics and ran load of towels . Tested unit . Tested good .
Dave F.
RANGE WHIRLPOOL WFE525S0HV0 Door hinges had mechanical failure. One of the welds broke that hold the spring . Replaced door hinges. Tested unit tested good.
Dave F.
DISHWASHER KITCHENAID KUDE20IXSSA Dishwasher not turning on . Found the control lock was on. Turned control lock off . Ran unit in diagnostics. No error codes . Tested good .
David L.
DISHWASHER KITCHENAID KDPE234GPS0 Unit is leaking from the door corners. Ran unit in diagnostics. Unit was over sudsing. Showed customer the issue using the clear door. Showed the customer how to remove the suds. Recommending that the customer change detergent brands. Pics of suds attached
Evan E.
WASHER KENMORE 796.402729 Customer stated unit was not powering on when trying to start cycle. Upon inspection UI was not responding to commands. Removed top to inspect control board and check for proper incoming voltage. Checked incoming voltage at filter board. Once tech unplugged connector from filter board could hear control begin to click. Unit is receiving proper voltage (120v) reseated connector into filter board. Unit is now powering up. Ran test cycle while In home unit completed cycle as it should. Suspecting that control needed to be reset. If issue is to persist tech is recommending replacement of filter board (6201EC1006T)
Steve M.
MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced exhaust fan for loud bearing . The microwave tested good.
Dave F.
DRYER MAYTAG MGDX655DW2 Dryer not advancing in time on time dry. Needs timer . Replaced time and tested unit . Tested good .
Gary T.
OVEN JENN AIR JDS1450DP0 "Cooling fan did not have adaptor wires for newer plug providd in the box and unit is showing communications errors with the control, ordering control and second fan. ; ordrng 1 W11099813 (cntrl-elec) and 1 W11107275 (fan-blwr)"
Steve M.
WASHER MAYTAG MVWX500XW2 Found the gears on the gear case are worn and will not connect to cam. The cost of the repair will outweigh cost of new machine. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
David L.
DISHWASHER KITCHENAID KDFE104DSS Found float stuck in the up position preventing the unit from starting. Adjusted and cleaned float.
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced evaporator and dryer due to poor cooling in the freezer. Unit began cooling after install.
David L.
REFRIGERATOR MAYTAG MFI2570FEZ06 Water pad switch harness was not inserted into the UI preventing the dispenser from functioning. Plugged in the water pad harness. Unit tested good.
David L.
FREEZER FRIGIDAIRE LFFU14F5HWC Replaced electronic control due to unit not cooling. Unit began cooling after installation.
David L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced doors that were not aligned and binding. New doors work much better.
David L.
DISHWASHER ELECTROLUX FDB1502RGC4 Replaced open wash motor. Unit tested good.; dspstn on spec-tagged invntry: 1 154844301 MOTOR PUMP
David L.
DRYER MAYTAG MEDX6STBW1 Unit is taking a long time to dry clothes. Found that the venting is restricted. Recommending that the customer replace the vent
Dave F.
REFRIGERATOR KITCHENAID KBSD606ESS01 The grill that came with the refrigerator is not the correct one and is missing a cut out of it that a tube needs to run through . Ordering new grill 2325184B; ordrng 1 2325184B (grille-frt)
Steve M.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Temps are set at 0 and 37. Tested when arrived and the temps were good. Freezer at 0 and fresh food section at 35. Customer is going to replace thermometers.
Gary T.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Replaced icemaker that wasn't cycling. Unit checks okay.
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated they are getting water dripping from left side of door while unit is running cycle. Checked for error codes. Unit displaying error code 5-1 (door not shut during when starting cycle. Cleared code ran diagnostic cycle. Removed kick panel to monitor left side of door. Unit did not leak/drip while tech was in home. Suspecting possible utensil or pot handle was coming through bottom of rack causing spray arm to spray in one direction. Could not replicate issue while in home. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET
Dave F.
WASHER WHIRLPOOL WFW9151YW00 Drain pump fin was broken. Not pumping water out .ordering new pump WPW10730972 . Labor for job 74.90; ordrng 1 WPW10730972 (pump-water)
Evan E.
DRYER MAYTAG MDE5500AYW Replacing rollers and idler pulley due to unit producing a squealing while in spin. Replaced rollers replaced idler pulley Ran test cycle Unit tested good
Evan E.
WASHER WHIRLPOOL WTW5000DW1 Customer stated unit was not locking when trying to start cycle. Checked for codes unit displaying error code f5e1 (lid switch fault) attempted to test lock in manual test mode unit would not latch. Replaced latch Ran diagnostic cycle Unit locked as it should Unit completed cycle as it should Unit tested good ; used 1 W11307244 (LATCH) from stock
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated top rack was falling. Upon inspection discovered that adjuster had broken at wheel mount causing rack to fall. Replaced adjusters on both side with updated part. Reinstalled rack Unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Evan E.
DRYER WHIRLPOOL WGD94HEAW0 Customer stated that unit was producing screeching sound while drum was spinning. Upon inspection discovered that idler pulley was sticking causing noise. Was able to clean idler pulley shaft. Pulley itself is in good shape still. Cleaned other rollers also. Ran test cycle Unit tested good
Steve M.
WASHER MAYTAG MHW5100DW0 "Found the air trap was full if a muddy substance. Removed trap and cleaned. Removed substance from outer tub. Reset machine and used affresh to clean the rest out if outer tub. ; dspstn on spec-tagged invntry: 1 W11044559 HOSE , used 1 W10135699 (AFFRESH) from stock"
Shaiman C.
WASHER WHIRLPOOL WTW7300DW0 "F7E5 F5E2 F0E5 F2E1 upon arrival. Cleared codes and ran test mode. Failed test verification because of lid lock failure. Lid lock should be replaced. Spoke with employee who was more familiar with the unit stated the machine would also not drain. Bypassed the lid lock issue to further diagnose. Once the drain cycle was reached, the drain pump showed no signs of functionality. Drain pump must be replaced. Customer declined further repair due to part/parts not being available locally."
Steve M.
OVEN WHIRLPOOL WFG530S0ES0 Sr#7724572597 replaced gas valve with same result. CAlled tech line. Found dsi board not holding power. Ordering dsi and main control; ordrng 1 W11122561 (cntrl-elec) and 1 WPW10511278 (module-spk)
Dave F.
OVEN JENN AIR JJW9827DDP Bottom oven not closing all the way . The hinges are weak . Ordering new hinges for both sides WP74010284 . 10%. Military discount labor 134.95 . After discount 121.46; ordrng 2 WP74010284 (hinge- doo)s
David L.
WASHER MAYTAG MVWB835DW4 Drawer was missing it's cup. Replaced drawer and left housing with customer.
David L.
DISHWASHER GE GHDA485N10ES "Installed actuator bug the spring was missing. Ordering spring; ordrng 1 WR02X10585 (spring,door)"
David L.
DISHWASHER KENMORE 665.13423K701 Customer complaining about a foul odor coming from the unit. Drain hose is not looped and has a heavy extender installed on it. Recommending replacing with longer 6' hose with a drain loop. Also recommending customer use rinse agent to improve cleaning. ; ordrng 1 8269144A (drain hose)
David L.
OVEN WHIRLPOOL WEG745H0FS0 Broil ignitor was ordered by mistake. Ordering bake ignitor. ; ordrng 1 WPW10324262 (igntr-oven)
Shaiman C.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced wire harness, unit testing good."
Shaiman C.
WASHER MAYTAG MVWC565FW No error codes. Tested spin and agitation in manual diagnostics and could not recreate issue.
Evan E.
OVEN KITCHENAID KOSE507EBL0 Customer stated they ran self clean and oven would not turn on or unlock door. Suspecting while in self clean thermal fuse had blown. Inspected fuse. Fuse tested open Replaced fuse Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTE104ESS0 Customer stated that door gasket was coming out of groove causing unit to leak. Stated that gasket had been previously replaced by another company. Upon inspection discovered that gasket was not properly installed. Gasket was not evenly installed between 2 doors. Removed gasket and reinstalled correctly. Ran diagnostic cycle to check for error codes. Unit was not displaying any codes. Unit finished cycle as it should no leaks Unit tested good ; dspstn on spec-tagged invntry: 1 W10295405 STRIKE
Evan E.
WASHER MAYTAG MVWC565FW1 Replacing gear case due to units original gear case causing loud noise during spin and unit vibrating more than normal even with no load inside basket. Replaced gear case Ran calibration cycle Ran test cycle Unit tested good
Dave F.
DRYER MAYTAG MDE5500AYW Dryer squeaking. Found the tension pulley was seizing up . Cleaned metal where pulley goes and replaced pulley . Tested unit . Tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Refrigerator leaking in the back . The hose that goes from the water line to the refrigerator water valve has a hole in it . It was installed by the installation guys . Customer to call were refrigerator was purchased.
Dave F.
REFRIGERATOR MAYTAG MRT118FFFZ01 Replaced fresh food door for not being finger print less and not the right material. New door is good . Tested door and it seals good .
Gary T.
MICROWAVE KITCHENAID KMHS120ESS6 "Replaced shorted mag tube, cap and diode causing no heat, tested okay.; dspstn on spec-tagged invntry: 1 W10850446 CAPACTR-MG"
David L.
RANGE WHIRLPOOL MGT8775XS01 Replaced gas manifold.
David L.
REFRIGERATOR GE GFSL6KEXBLS Installed updated drain clip and cleared RC defrost drain. Customer to monitor.
David L.
REFRIGERATOR KITCHENAID KRFF507ESS01 Repaired connection at FC led that was loose casing the light to flicker. Secured connection so that is can't back out again.
David L.
50#IM 15" FS KITCHENAID KUIC15NRTS0 Recirculation drain tube had popped out of the reservoir allowing it to empty down the drain. This was preventing unit from making ice. Placed tube in the proper position.unit began making ice afterwards. Atec warranty.
David L.
DISHWASHER GE PDWT300R10BB Found a build up of adhesive labels under the filter. Cleaned up filter housing.
David L.
WASHER MAYTAG MVWC565FW1 ReplAced gear case motor and cap due to oil on the transmission and unit not spinning out clothes. Tested and calibrated
Dave F.
VENTHOODS KITCHENAID KXD4636YSS4 Down draft not coming up . One of the filters were out of the unit not allowing to operate. Was able to manually get the unit up and filter in . Tested unit tested good . Left part with customer.
David L.
REFRIGERATOR MAYTAG MRT118FFFH00 Replaced evaporator and dryer due to unit not cooling. Unit began cooling after install.
Steve M.
REFRIGERATOR KITCHENAID KRFF300EBS00 Found the drain tube grommet was closed causing the freezer to leak. Opened the grommet and water came through the drain line. Th refrigerator tested good.
Steve M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Replaced customer supplied water filter. Charged partial service fee
Steve M.
MICROWAVE MAYTAG MMV4205FB3 "Replaced door switch with interlock kit for door errors and no operation. The microwave tested good ; dspstn on spec-tagged invntry: 1 W11208292 SENSOR , used 1 W11244494 (INTERLOCK) from stock"
Steve M.
DISHWASHER MAYTAG MDB8959SFE4 Found the user interface board had a missing clip and when customer tried to push start or cancel the board would move and not contact for start and cancel option. Uninstalled and fastened board so it would not move when start button was pushed. If problem persists the unit will need UI and console panel.
Steve M.
RANGE MAYTAG MET8885XW01 Found the cord had burned at L1. The customer is going to have outlet and cord replaced.
Gary T.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Replaced compressor that had seized, replaced start relay and control board that had shorted out, repaired no cool situation, charged and tested okay."
Gary T.
RANGE AMANA AGR6603SFB1 Repaired loose connection at the bake ignitor and tightened ground connection. Unit is testing okay.
Dave F.
DISHWASHER KITCHENAID KDTM404EWH3 Pump was just humming. Replaced sump . Tested unit in diagnostics. Tested good
Gary T.
RANGE MAYTAG MER8800FZ1 Replaced light fixture that was seized and could not remove the bulb.
Shaiman C.
DRYER WHIRLPOOL WED4850HW0 Drum is peeling. Replacing drum assembly.; ordrng 1 W10899578 (drum)
Dave F.
WASHER WHIRLPOOL WTW8040DW0 Replaced user interface due to not operating. Calibrated washer and ran in auto diagnostics. Tested good .
Gary T.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Repaired jammed icemaker container, repaired loose connection and ui, unit is operating and testing okay."
Gary T.
DRYER AMANA NGD4655EW2 Repaired loose connection at the thermal fuse. Checking okay now.
Shaiman C.
DRYER WHIRLPOOL MGD5630HW0 Machine makes a buzzing noise when gas is lit. Replacing burner assembly.; ordrng 1 W11309727 (BURNER ASBY)
Shaiman C.
WASHER MAYTAG MHW5630HW0 Unit skips spin cycle during quick wash. Replacing control.; ordrng 1 W11322901 (ACU)
Evan E.
REFRIGERATOR GE ZISS480DXASS Assisting Steve in condenser fan replacement
Evan E.
DRYER MAYTAG MEDB766FW0 Customer stated unit was producing buzzing sound while drum was tumbling. Upon inspection discovered that motor was producing buzzing sound. Noise was getting progressively louder as unit continued to run. Ordering motor. ; ordrng 1 279827 (MOTOR)
Steve M.
MICROWAVE WHIRLPOOL KMHS120ESS5 Customer has new leaf contract. Duplicate job
Evan E.
OVEN KITCHENAID KOCE507ESS4 Customer stated that convection fan was very noisy while unit was heating. Ran preheat to 350 degrees. Once unit hit 200 degrees began to hear noise. Noise is coming from convection fan. Ordering convection fan motor ; ordrng 1 W10860984 (CONVECTION FAN)
Dave F.
OVEN MAYTAG MER8674AS0 Oven not heating . Found the bake element is broken . Ordering new element W10779716 . Bake element is covered . Labor 104.65 .charged service call ; ordrng 1 W10779716 (elmnt-bake)
David L.
DISHWASHER ELECTROLUX FDB1502RGC4 Rescheduled customer for Monday. Tenant needs it to be in the afternoon. ; dspstn on spec-tagged invntry: 1 154844301 MOTOR PUMP
David L.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 Unit is not cooling properly or making ice due to a low charge. Only a partial frost pattern. Is visible on the evaporator. Ordering evaporator not charging customer per JM; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Found the front grommet on the evaporator fan is missing. Added permagum to hold fan in place until repair is done. Ordering grommet. ; ordrng 1 WP2264462 (grommet)
Steve M.
OVEN MAYTAG MGR8674AS1 "The bake is not lighting consistently. The oven needs a grounded burner, insulated wire harness and igniter. Quoted customer for repair ; rqstng P&A on 1 W10700720 (burnr-oven) and 1 WPW10324262 (igntr-oven) and 1 WPW10701462 (harns-wire), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
Steve M.
REFRIGERATOR GE ZISS480DXASS Could not remove the refrigerator. The customer is going to have unit removed. Customer is going to call when removed. Left part with the customer ; O-emld tckt
Shaiman C.
WASHER MAYTAG MVWC465HW2 F8E1 on arrival. Customer concerned that unit will not finish cycles and the issue is progressively getting worse. Ordering control.; ordrng 1 W11249158 (CONTROL)
Gary T.
WASHER MAYTAG MVWB766FW0 "Unit would not spin or run once transmission was installed, uninstalled and reinstalled and unit would not run or spin, checked all connections, transmission was spinning freely, ordering control, stator and second transmission.; ordrng 1 W10754158 (motor stator) and 1 W10811956 (drum assy) and 1 W10920541 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10811956 GEARCASE"
Gary T.
RANGE WHIRLPOOL WFG320M0BS3 "Unit seems hot to touch, ordering door seal kit per service bulletin.; ordrng 1 W11025151 (insulation) and 1 W11097777 (panl-cntrl)"
Gary T.
REFRIGERATOR GE PSS26SGRD SS "Element is open, no defrost. Ordering element. ; ordrng 1 WR51X10055 (heater,defrost), dspstn on spec-tagged invntry: 1 WR55X10560 CONTROL"
Evan E.
OVEN MAYTAG MER8800FZ0 Installing new control board due to unit displaying “feature not available” anytime customer attempts to run make cycle. Installed control board Attempted to run preheat Unit flashing error code f3e0 (temp sensor shorted) Ordering replacement temp sensor ; ordrng 1 W10833885 (OVEN SENSOR)
Steve M.
MICROWAVE WHIRLPOOL KMHS120ESS5 "No power at control. Customer complained of a spark before it died. The wave guide cover was melted on one side. Broke it while inspecting it. Ordering cover, filter board, main control and door switches for no operation. ; rqstng P&A on 1 W10533497 (covr-inlet) and 1 W11182110 (CONTROL ) and 1 W11244494 (INTERLOCK) and 1 WPW10531156 (filter)"
Steve M.
OVEN WHIRLPOOL WFG530S0ES0 Found gas turning off on bake and broil as soon as it lights. Ordering regulator. ; ordrng 1 WPW10602001 (valve-gas)
Evan E.
DRYER MAYTAG MDE5500AYW Unit is squeaking while in spin. Suggest replacement of rollers and idler pulley. Ordering rollers and idler pulley. $74.90 labor rate to be collected at time of repair ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3700340
Dave F.
WASHER WHIRLPOOL WTW8040DW0 Washer has F6 E3 error code . 5 volts D.C. From control . Needs user interface ordering W10858298 . Part is covered . Charged 104.65 for labor on return visit .
Steve M.
REFRIGERATOR MAYTAG MBF1958XEB1 Found evaporator fan has line voltage but not running. Ordering fan. ; ordrng 1 W11024089 (motor-evap)
Gary T.
REFRIGERATOR GE GFSL6KEX Unit needs an icemaker. Ordering icemaker.; ordrng 1 WR30X10104 (asm ice maker)
Gary T.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint is ice is clumping in the ice bucket, replaced icemaker, also, auger motor is no longer working. Solenoid for icemaker not working, ordering both.Gbitetti@frontiernet.net; ordrng 1 WP2152713 (solenoid) and 1 WPW10317991 (motor)"
Gary T.
REFRIGERATOR AMANA ASD2275BRW00 "Watervalve is leaking through causing water to freeze in the water chute, ordering watervalve.; rqstng P&A on 1 WPW10179146 (valve-inlt)"
Gary T.
RANGE WHIRLPOOL KSGB900ESS0 "Blower did not correct problem, rests and clear d codes and error continued to reappear, ordering control, ignitor is loose on front left burner ordering office holder.; ordrng 1 W10552122 (holder-orf) and 1 WPW10453984 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10860981 BLOWER"
Dave F.
WASHER WHIRLPOOL WFC7500VW2 "Washer drain pump is seizing . Turns then stops . No debris inside pump . Ordering new pump WPW10465252; rqstng P&A on 1 WPW10465252 (pump-water), states that autho needed"
Steve M.
MW-HOOD COMBO KENMORE 721.808335 Found unit pulling 5.7 amps while heating but no heat. Recommended replacing magnetron and diode. ; ordrng 1 6021W3B001M (DIODE)
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Found compressor running hot and shutting off. Temp in freezer was 48. Discharge line is warm all the way to condenser. Ordering compressor; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Evan E.
WASHER AMANA NTW4705EW0 Customer stated unit was not finishing cycle. Checked for codes. Unit was displaying F7E1 (basket speed fault) ran diagnostic cycle. Unit will not engage into spin shifter is stuck on agitate. Unit needs actuatorOrdering actuator; ordrng 1 W10913953 (actuator)
Evan E.
WASHER MAYTAG MVWC500VW1 "Customer stated unit is not spinning properly and not agitating. Upon inspection discovered that dog agits inside agitator were worn causing unit not to agitate. Ran unit in spin unit was struggling to get up to max rpm while spinning. Ordering motor and coupler and dog agits ; ordrng 1 285811 (cam driven) and 1 285852A (coupling,motor) and 1 WP661600 (drive motor)"
Evan E.
WASHER WHIRLPOOL WTW5000DW1 "Customer stated unit was leaking from hot water inlet. Upon inspection discovered that threads on valve are stripped causing hose to leak. Customer would also like hoses replaced. Customer is aware they will have to pay for new hoses.Ordering valve and hoses; ordrng 1 TJ725RBFFP (HOSES) and 1 W11210459 (VALVE), dspstn on spec-tagged invntry: 1 TJ725RBFFP HOSE 5' (2)"
Shaiman C.
WASHER MAYTAG MVWX655DW "Replaced suspension, unit testing good."
David L.
FREEZER FRIGIDAIRE LFFU14F5HWC Unit is cooling inconsistently due to a failing control. Ordering control. Quoted 242.60; ordrng 1 297370600 (control-electronic)
David L.
WASHER MAYTAG MVWC360AW0 The unit was not completing cycles due to the RPS sensor malfunctioning. Replaced the actuator and tested in diagnostics. Unit testing good. Calibrated unit afterwards. ; used 1 WPW10006355 (ACTUATOR) from stock
Evan E.
WASHER MAYTAG MHW5630HW0 Customer stated unit is producing loud banging noise while in spin. Checked for error codes. Unit displaying f0e5 (off balance load .Ran test cycle Unit completed cycle as it should Spoke with customer about proper loading. Suspecting that cusotmer is overloading machine. Customer was only experiencing issue with bulky items Also spoke with customer about use of user interface Unit testing good otherwise
Evan E.
DISHWASHER WHIRLPOOL WDT780SAEM1 Installing new control due to unit continually flashing f2e2 error code.Installed new control Ran diagnostic cycle Unit tested good
Gary T.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Replaced noisey fan and blade, running quiet now."
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced fridge thermistor with proper thermistor. Unit is running and cooling.; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
David L.
RANGE GE PGS975SEP1SS Touchpad in not accepting selections. When clear is pressed loc appears and then goes away after a few seconds. Latch appears to be fine. Suspecting touchpad. Quoted 566.35; ordrng 1 WB27T11223 (glass touch asm (ss))
Steve M.
WASHER MAYTAG MVWB850YW1 Found bearing was loud and rotor loose causing no spin or operation. Replaced bearing and tightened rotor. The washer tested good. ; used 1 W10435302 (BEARING) from stock
Gary T.
WASHER WHIRLPOOL WFW75HEFW0 "Checked air hose to sensor, clear and no leaks, replaced waterlevel sw. Ran and tested okay.; used 1 W10448876 (SWITCH WL) from stock"
Shaiman C.
WASHER WHIRLPOOL WFW7590FW0 Unit is not responding to functions. Replacing UI. AUTH CODE: WJOROJOAL1; ordrng 1 W10911022 (panel-cntl)
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 Control is causing lid lock to operate erratically. Replacing control and lid lock. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (LID LOCK)
Gary T.
DRYER GE DHDSR46EE1WW "Unit needs a belt, ordering belt.; ordrng 1 WE12M29 (belt drive)"
Dave F.
DRYER WHIRLPOOL WGD9400SW2 Dryer not dryer clothes . Checked heat . Tested good . Has good flames . Used dryer tested . Tested vent . Tested poor . Needs vent cleaned .
Steve M.
RANGE WHIRLPOOL WFG525S0HS0 Replaced front glass for for stainless separating from door. The range tests good.
Dave F.
DISHWASHER KITCHENAID KDTE204EPA3 Installed new adjusters . Top rack missing clips WPW10195840 and WPW10250160 . Customer thinks they have them will look around .
Dave F.
DISPOSER INSINKERATOR SELECT-2 Disposal making grinding noises . Found spoon inside disposal. Removed spoon . Made sure there is no damage . Tested unit . Tested good .
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ Refrigerator temps were at 32. Raised freezer temp to +3 and moved food items away from back wall. Customer to monitor.
David L.
REFRIGERATOR MAYTAG MFI2269VEB6 Replaced HV control due to unit not cooling. Unit began cooling after install .
Shaiman C.
DISHWASHER MAYTAG MDB7749SBW0 Replaced dispenser due to rinse aid leaking out. Unit testing good.
David L.
WASHER MAYTAG MVWB766FW Replaced gearcase due to noise. Unit tested good after installation.
David L.
REFRIGERATOR KITCHENAID KFIV29PCMS Unit was not cooling in either compartment. Was unable to turn any loads on in diagnostics or get the compressor to run. Cycled power. Unit began operating normally. Customer to monitor.
David L.
DISHWASHER KITCHENAID KDTE104ESS1 Replaced control and harness due to damaged harness at the control. Unit tested good.
David L.
DRYER FRIGIDAIRE AEQ8000FS0 Replaced open heating assembly. Dryer tested good.
Dave F.
RANGE JENN AIR JDS1450FS0 Replaced user interface that was direct shipped from whirlpool. Tested unit . Tested good .
Evan E.
COOKTOP KITCHENAID KECC664BSS00 Replacing right front infinite switch due to old switch due to old switch failing to shut off power indicator even when burner was not in use. Replaced switch tested switch Unit tested good
Dave F.
WASHER AMANA NTW4755EW0 Gearcase makes loud noise while spinning. Replaced gearcase . Calibrated unit . Tested in auto diagnostics. Tested good .
Steve M.
WASHER WHIRLPOOL WTW5000DW1 Replaced belt for squealing. The washer tests good.
Gary T.
DISHWASHER MAYTAG MDB8959SFZ4 "Replaced upper tracks that the spot welds had broken on and the upper rack was fall down, tested okay.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Shaiman C.
WASHER WHIRLPOOL WFW8400TW03 Replaced damaged bellow. Unit testing good.
Shaiman C.
DRYER WHIRLPOOL WED75HEFW1 "Replaced rollers, unit testing good."
Gary T.
WASHER MAYTAG MVWB766FW0 "Unit has bearing noise, needs transmission, entitlement search shows 5 year parts and labor warranty. Ordering transmission.; ordrng 1 W10811956 (drum assy)"
Gary T.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Wiring harness to in door ice has an open connection and the heater to the fill tube is not heating, water is freezing in the line, harness is part of the door, ordering door.; ordrng 1 W11129497 (DOOR)"
Gary T.
RANGE MAYTAG MER8800FZ1 "Bulb fixture is seized on and the glass cover is not removable, ordering bulb fixture. No problem with drawer, customer is older and is having trouble opening it because it's new and the clasps are tight.; ordrng 1 W11281687 (LIGHT FIXTURE)"
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYB04 Found the water line from dual valve to the icemaker had a pin hole causing unit to leak. Repaired line and the water line tested good.
Steve M.
REFRIGERATOR MAYTAG MFI2269FRZ01 Replaced right fresh food door gasket for ripped gasket letting in warm air. The refrigerator tested good.
Steve M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced left fresh food door for hinge receiver clicking and releasing the grease. The refrigerator tested good.
Gary T.
WASHER MAYTAG MVWB766FW1 "Installed second slider assy as a courtesy, customer says it's clicking and loud, tech line has been called and said this is normal and the customer has been advised of this.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"
Shaiman C.
DISHWASHER MAYTAG MDB8959SFZ4 "F6E2 upon arrival. Discovered the wires for water valve were chewed, including multiple other wires. Quote for repair saved in job, service call covered by Whirlpool.; rqstng P&A on 1 W11227948 (HARNESS)"
Gary T.
MICROWAVE WHIRLPOOL WMH53520CS1 "Microwave had minor smoke damage and checked fully okay, no source of smoke all electronics checking okay unit is heating and running like it's supposed to."
Gary T.
RANGE WHIRLPOOL WFG550S0HZ0 "Cleaned and grounded burner cap of left front power burner, unit is lighting consistently now, checks okay."
Shaiman C.
DRYER MAYTAG MEDB835DW4 Front panel is damaged. Replacing panel.; ordrng 1 W10875869 (panel)
Steve M.
REFRIGERATOR GE ZISS480DXASS Found the condenser fan motor has loud bearing. Ordering fan motor. ; ordrng 1 WR60X10209 (motor dc cond fan)
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Initially the problem was too cold and freezing items in the fridge, after thermistor was replaced complaint was too warm in fridge section, reconnected newly installed thermistor and fan in fridge section started running, corrected poor connections at fridge thermistor. Called tech line Kevin, sr# 7724536572 documented find and repair."
Gary T.
WASHER WHIRLPOOL WFW75HEFW0 Replaced control that was not sensing the water level and causing error codes.
Dave F.
DISHWASHER MAYTAG MDB7749SBB0 Called techline SR 7724532662 dishwasher has silver migration on user interface service pointer S code 25462 . Replaced user interface . Part is covered. Tested unit in auto diagnostics. Tested good . Charged service call and labor .; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
Dave F.
WASHER WHIRLPOOL WFW5620HW0 Washer not cleaning clothes. Ran in auto diagnostics. No error codes and passed every function. Called techline SR 7724533738 . Suggested different washer methods. Informed customer. On different settings . Tested unit tested good .
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found a chunk of ice on fan motor frame on left side. Directly under the fill tube for the ice maker. The ice had stopped the fan. Removed back wall of freezer. Added permagum to fill tube where it penetrates the back wall. Reinstalled and tested ice maker. No water dripped at all and the ice maker is good. Replaced the dead fan motor and the freezer is working as expected.
David L.
REFRIGERATOR MAYTAG MFF2258DEH00 Replaced jazzboard and defrosted evaporator. Customer to monitor.; used 1 WPW10503278 (ADC - JAZZ) from stock
Shaiman C.
DRYER WHIRLPOOL WED8500DC3 F4E4 F4E2 codes upon arrival. All fuses and heaters tested good. L1 from the house was 120v. Unit was receiving 30v from L2. Recommending having the customer call an electrician.
Evan E.
OVEN MAYTAG MER8800FZ0 Cusotmer stated unit was not able to run bake cycle. Attempted to run test preheat. Unit displaying "function not available" when attempting to run bake cycle. Checked thermal fuse checked bake element both tested closedUnplugged unit to inspect control. Control is distributing correct power to element. Control itself is failing. Control will not allow unit to reheat or run bake cycle. Ordering control board ; ordrng 1 WPW10340323 (cntrl-elec)
Shaiman C.
DISHWASHER WHIRLPOOL WDTA50SAHN0 Replaced bottom bracket unit testing good.
Steve M.
RANGE KENMORE 790.4681399 Replaced bake element for open element. The oven tested good.
Steve M.
HOOD VENT WHIRLPOOL UXT4130ADB Replaced motor and switch for no fan. The hood fan tested good. Unit is under construction for new build and customer was not available for signature.
David L.
REFRIGERATOR GE GFSL6KEXBLS Fresh food evaporator defrost drain is freezing over. Ordering updated drain clip to be installed on the defrost heater. ; ordrng 1 DA61-06796A (DRAIN CLIP)
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the control due to the clips on the back were broken and the front indicator light was not working . Tested unit. Tested good .
Dave F.
WASHER FRIGIDAIRE FFFS5115PA0 Washer leaking . Found the drain hose was not in the correct place was sitting in the floor drain . Moved drain hose to the right place . Tested unit . No leaks .
Evan E.
DRYER MAYTAG MGD5500FW0 Customer stated check vent light was staying on and unit would not start cycle. Upon inspection discover that door switch was sticking causing check vent light to stay on and cycle to never start. Removed switch to inspect. Switch was jamming due to piece of debris. Reinstalled switch. Ran test cycle Unit tested good Check lint light now turning off and unit starting cycle as it should.
Evan E.
WASHER MAYTAG MVWC565FW1 Customer stating unit is still leaking and unit is noisy in spin. Discovered that customer is adding detergent in incorrect area causing them to think unit is leaking. Unit is not leaking what they are seeing is detergent on floor. Ran unit in high spin in manual test mode. While in high spin unit was vibrating more than normal inspected drive hub and cam both passed visual inspection. After listening to unit spin for several minutes discovered gear case is causing issue. Ordering gear case; ordrng 1 W11035751 (gearcase)
Evan E.
DISHWASHER KITCHENAID KDTE204DSS1 Customer stated lower rack would not slide due to wheels on rack falling off. Also unit was not dispensing soap from dispenser. Upon inspection discovered dispenser was receiving correct voltage dispenser itself was failing. Replaced wheels on lower rackReplaced dispenser Unit tested good
Evan E.
WASHER WHIRLPOOL WTW5640XW3 Customer stated they were hearing screeching noise while in spin. Checked for error codes. No codes present. Ran test cycle. During spin portion of cycle could hearing noise customer was referring too. Discovered that cam nut was loose causing pulley to rub against belt guard. Tightened cam rant test cycle unit tested good. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR
Evan E.
DRYER AMANA NED4655EW1 Customer stated unit was not drying correctly. Stated that while running drying cycle has unit set for 30 mins and items are coming out wet still at end of cycle. Checked voltage on unit. Unit is receiving 240v. Ran unit on timed dry high heat. Unit is functioning as it should Spoke with customer about proper way to set timer. Customer is not running unit for long enough during cycle this is why items are coming out wet. Explained to customer proper way to set dial based on items being dried. Unit tested good
David L.
RANGE WHIRLPOOL MGT8775XS01 Valve manifold is stuck ordering manifold; ordrng 1 W10854406 (manifold)
Gary T.
MICROWAVE KITCHENAID KMHS120ESS6 "Found Shorted cap and diode bad mag tube, ordering cap, diode and mag tube.; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (HV DIO)"
Evan E.
WASHER WHIRLPOOL LA5300XTW0 Replacing motor coupler due to unit not engaging into spin. Replaced coupler. Ran test cycle Unit now spinning as it should Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING
David L.
WASHER GE GTWP1800D0WW Replaced stripped timer. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL GX5FHDXVB00 Unit was not cooling due to a bad start relay. Replaced relay with spare from truck. Unit started and began cooling.
David L.
OVEN MAYTAG MER6600FZ1 Readjusted top oven liner so that upper rack slides out easier.
David L.
REFRIGERATOR AMANA ABB1924DEQ Replaced jazz board and removed frost from evaporator. Customer monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
David L.
WASHER KENMORE 110.2810231 Replaced log valve that was not filling the detergent cup. Unit tested good in diagnostics.
Dave F.
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Replaced thermostat due to being to cold and evaporator fan due to no operation . Tested unit . Tested good .
Dave F.
DISHWASHER KITCHENAID KUDD03DTSS3 Dishwasher was leaking replaced fan motor vent that broke .replaced all nuts on vents . Tested unit for leaks . No leaks .
Steve M.
RANGE JENN AIR JES1750FB1 Replaced blower motor for fan hitting casing and not blowing. The range tested good.
Dave F.
REFRIGERATOR KITCHENAID KRFF305ESS00 The screw behind the handle was loose. Tightened screw and tightened handle . Tested . Tested good.
Evan E.
RANGE AMANA AGR5330BAB3 Customer stated burner flame height was too high even on low setting. Adjusted each burner to customers desired flame height.Unit tested good
Evan E.
WASHER WHIRLPOOL MHW5500FW1 Customer stated unit was flashing f3e1 error code and door would not unlock. Upon inspection discovered kink in air trap line causing error code. Manually unlocked door. Cleaned /cleared pressure hose line. Ran drain &a spin for items inside machine. Removed items ran test cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Evan E.
DISHWASHER WHIRLPOOL WDT790SLYM1 Customer stated top rack was falling. Upon inspection discovered that adjuster wheels had fallen off causing issue. Replaced adjusters Unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
David L.
DISHWASHER GE GDWF160R10SS Unit working as expected. Did not find a draining issue.
Evan E.
WASHER WHIRLPOOL WTW5000DW0 Customer stated unit would not power on or start cycle. Upon inspection discovered that control was not accepting commands. Could not get unit into diagnosticInstalled new control Ran diagnostic cycle Unit completed cycle as it should Unit tested good
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced evap compressor and dryer due to unit not cooling. Customer to monitor.
Evan E.
DISHWASHER KITCHENAID KDTE254ESS2 Replacing control panel due to unit not responding to commands. Referring to service pointer W10821953Replaced control panel Ran test cycle Unit tested good
Gary T.
WASHER WHIRLPOOL WTW8540BW1 "Found loose rotor bold causing error codes, added locktite and tightened, checked unit spin, no errors."
Gary T.
REFRIGERATOR MAYTAG MRT711SMFZ00 When I got to the house customer said that she made an adjustment in the freezer section in the unit has been working fine ever since. Unit is checking OK.
Gary T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Called tech line, tech Sr# 7724526403. Tech ran me through thermistors checks thermistors passed, ran fan test in tech insisted it was an airflow problem but There was nothing causing poor airflow section, fan is running and cold air is coming through. Replaced main control on back, started unit and fan in fridge started running,, fridge started cooling. Checking okay."
David L.
REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced open fill tube. Customer to monitor.
Gary T.
RANGE WHIRLPOOL WFG524SLAW1 "Hard wired thermal sensor, advised customer that if the unit fails again that it needs a control. Ran oven to 350 and did not fail at time of service. Reignighted when unit cooled down if unit fails again quoted Part# WPW10348710 $161.00.... $74.90 labor."
Dave F.
WASHER WHIRLPOOL WTW5000DW1 Helped SM
Dave F.
REFRIGERATOR KITCHENAID KRFC704FBS00 Icemaker had an ice block causing the flex tray to not go to home position then would fill with water and dump into ice bin and freeze . Cleared out ice and tested ice maker in diagnostics. Tested good . Everything is working as expected. Customer to monitor.
Shaiman C.
DRYER MAYTAG MEDC465HW0 Unit appears to have been dropped. Replacing parts accordingly.; ordrng 1 8533643 (cabinet) and 1 W10806345 (panel) and 1 WP8563663 (top)
Dave F.
DISHWASHER KENMORE 665.13933K017 Dishwasher not draining . Found drain tube was plugged . Removed tube from unit and removed debris . Reinstalled and tested unit tested good .