We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/22/2022
"Customer concerned about weak cooling in fridge. Found frost buildup inside freezer cavity and thawed out. Tested bimetal sensor, heater energized. Ordering harness and control board for repair.; ordrng 1 W11524653 (Harness/Bimetal)"
We serviced a
MAYTAG WASHER
Model MHW4100DW0
Near Brighton, NY 14610
Ray Benedetto
Job Details: 09/22/2022
Wrong ACU. Reordering Control Board. ; ordrng 1 W11029154 (Control Board)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Rochester, NY 14619
Ray Benedetto
Job Details: 09/22/2022
"Fridge not cooling. Excessive ice buildup in freezer section blocking air vent. Defrosted ice and frost. Thermistor reading true and evap fan running. Energized heater, working correctly. Door seals sealing properly. Unit has full frost pattern. Customer will monitor."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bloomfield, NY 14469
Jeremy
Job Details: 09/22/2022
Customer stated she could not start a cycle. Sensing light was blinking on arrival indicating cycle was paused. Pressed start button and unit began filling. Checked and found no stored error codes. Washer is operating as expected.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDD01DPPA1
Near Victor, NY 14564
Jeremy
Job Details: 09/22/2022
Unit is not fully draining. Checked and found drain impeller on rotor is damaged causing slow drain. Ordering rotor.; ordrng 1 WP8194092 (Rotor) and 1 Sh15 (Shipping)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/22/2022
"Replaced pump and motor assembly due to not operating. Ran diagnostic optical cycle, functions properly. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/22/2022
Replaced control and thermistor to dryer. Ran diagnostic cycle checked good. No codes. Ran normal cycle dryer is heating and running as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Hilton, NY 14468
Dave L
Job Details: 09/22/2022
ReplacedBroken rack adjuster. Part under ATEC warranty ; used 1 Wpw10546503 (Adjuster) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hilton, NY 14468
Dave L
Job Details: 09/22/2022
Found magnet on slider detached causing basket engagement failure. Replaced clutch slider. Tested ok. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3Y
Near Hamlin, NY 14464
Dave L
Job Details: 09/22/2022
"The unit will not complete cycles due to transmission leaking onto motor and actuator. Ordering Gearcase. Actuator, cap cam, belt, and motor; rqstng P&A on 1 W11454734, ordrng 1 W10890624 (Motor), rqstng P&A on 1 W10913953 (Actuator) and 1 W10721967 (Cam), ordrng 1 W11239857 (Belt), rqstng P&A on 1 W11428524 (Cap)"
We serviced a
JENN AIR RANGE
Model JGS8860BDP
Near Pittsford, NY 14534
Jeremy
Job Details: 09/22/2022
"Replaced oven control for no voltage to bake ignitor. Found bake ignitor is also bad, replaced ignitor, unit checks good.; used 1 12400035 (IGNITOR) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Brockport, NY 14420
Dave L
Job Details: 09/22/2022
Found the compressors discharge tube making contact with the cabinet and causing a noise. Adjusted tubing. Noise went away.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Rochester, NY 14611
Josh Henchen
Job Details: 09/22/2022
Customer stated washer fills and drained. Explained that her drain pipe needed to be raised to stop it from forcing water down the drain. Customer will call plumber. Washer checks good.
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/22/2022
"Strong natural gas smell coming from interior of unit. Called Techline SR7734647196, recommended to order valve/burner assembly. Lid has dent on it. Customer requests that door side be switched. Safety dept notified SR7734623520.; ordrng 1 WPW10208383 (Top Lid) and 1 280119 (Burner Assembly/Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Brockport, NY 14420
Dave L
Job Details: 09/22/2022
Dishwasher will not clean. Wash motor will kit run. 0vac to motor. Ordering control and sump.; ordrng 1 W11505998 (Control) and 1 W11460945 (Sump)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV0
Near Rochester, NY 14619
Josh Henchen
Job Details: 09/22/2022
"Called Techline SR#7734550639, referred me to W10622771 in service matters, also stated unit needs a new ignitor due to the appearance of an old ignitor. Ordering new ignitor WPW10324262 and regulator W10861656.; ordrng 1 WPW10324262 (IGNITOR) and 1 W10861656 (Regulator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Brockport, NY 14420
Dave L
Job Details: 09/22/2022
Removed debris from lower spray arm that was preventing it from spinning. Tested ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Syracuse, NY 13224
Doug Balcom
Job Details: 09/22/2022
Customer states there is a scratch on the door. Ordering a door assembly and badge. ; ordrng 1 W11206157 (Door assembly) and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near East Syracuse, NY 13057
Doug Balcom
Job Details: 09/22/2022
Customer states they broke a glass and can't find the broken glass. Removed broken glass from unit ran test cycle no codes. unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Syracuse, NY 13206
Doug Balcom
Job Details: 09/22/2022
Customer states refrigerator warm. Found ice built up on evaporator fan the evaporator was clear. Found icemaker detached from wall preventing freezer door from closing all the way. Defrosted fan and removed icemaker at customer request since they have no water to the refrigerator. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near East Syracuse, NY 13057
Doug Balcom
Job Details: 09/22/2022
Customer states unit only fills and drains water will not wash. Found bad wash pump. Ordering sump assembly and sensor.; rqstng P&A on 1 W11085683 (Sump assembly) and 1 W11084121 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Syracuse, NY 13212
Doug Balcom
Job Details: 09/22/2022
Customer states refrigerator warm. Found evaporator frosted up. Ordering thermistor.; ordrng 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Rochester, NY 14616
James
Job Details: 09/22/2022
Unit wouldn't start and made burning smell. Reinstalled belt and tested burner. Verified vent is clear. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rochester, NY 14612
James
Job Details: 09/22/2022
Replaced control and compressor turned on. Customer is to monitor.
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Rochester, NY 14616
James
Job Details: 09/22/2022
Unit intermittent to spin. Tested drain and spin and motor starts and stops abruptly. High speed not functioning in Diagnostics. Tachometer issue in motor. ; ordrng 1 Sh15 and 1 WPW10192987 (Motor) and 1 WPW10192965 (Mcu jic)
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Rochester, NY 14612
James
Job Details: 09/22/2022
Unit stays in sensing cycle. No errors. Diagnostics passed. Hot cold reversed. Corrected hoses and calibrated. Tested normal cycle. If problem persists replace W11124710
We serviced a
KITCHENAID REFRIGERATOR
Model KFRR507HBS00
Near Brockport, NY 14420
Dave L
Job Details: 09/22/2022
Replaced shorted upper led module. Tested ok. ; used 1 W10695459 (MODULE) from stock
We serviced a
KENMORE DRYER
Model 110.67042600
Near Webster, NY 14580
Andres
Job Details: 09/22/2022
"Customer stated dryer was not heating. I diagnosed unit found heating element to have no continuaty, unit needs new element. Also lint screen grilled is warped and theirs stuff getting caught and going into blower.; ordrng 1 8544771 (Heating element) and 1 8544723 (Lint screen grille)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hilton, NY 14468
Dave L
Job Details: 09/21/2022
Replaced ice maker that would. It cycle. Tested ok in diagnostics. ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rochester, NY 14625
Josh Henchen
Job Details: 09/21/2022
"Customer stated dishwasher worked for 3 days then completely stopped. Checked and found ground wire not connected, unit is recieveing 120V. No power to control, ordering control W11462458.; ordrng 1 W11462458 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near Rochester, NY 14623
Ray Benedetto
Job Details: 09/21/2022
"Customer concerned about watery ice. Door seals sealing correctly. Dispenser opening and closing properly. Replaced light bulb in fridge. Ice bucket difficult to remove. Ordering shaft, grease and seal per Service Pointer W10462779.; rqstng P&A on 1 WP2188917 (Shaft) and 1 WP2198628 (Seal) and 1 WP2315559 (Sleeve) and 1 WP542638 (Grease), used 1 8009 (Light Bulb) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Penfield, NY 14526
Andres
Job Details: 09/21/2022
Customer stated ice was still getting jammed in the chute which would cause flap to be left open and create frost. When I was there ice dispenser was working properly but customer says that sometimes it does and doesn't. We've replaced various parts in this refrigerator and theirs no more parts to replace that goes with this issue. I tried to call techline to get this noted but they were in training and unavailable. I suggested customer calls customer service to let them know issue is still going on. I left customer the SR number so she can refer it to whirlpool.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Rochester, NY 14620
Josh Henchen
Job Details: 09/21/2022
"Customer stated lid lock just flashing. Checked and found F5E1,F5E2,F5E3,F2E1. Found door latch jammed open. Reset door lock, lid locks correctly. Ran diagnostic checks good. Washer checks good."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Churchville, NY 14428
Ray Benedetto
Job Details: 09/21/2022
Induction cooktop shutting off in middle of cycle. Consulted with Techline SR7734641987. Determined to be either a problem with IPC or User Interface. Ordering parts for repair.; rqstng P&A on 1 W10886867 (IPC Board) and 1 W11208294 (User Interface)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Webster, NY 14580
Andres
Job Details: 09/21/2022
Customer had one of the lights go out in the fresh food section. I looked up part number and checked to see if it was van stock but it is not. Ordering new LED light.; ordrng 1 W11462342 (LED light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rochester, NY 14612
James
Job Details: 09/21/2022
Replaced doors and badge.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Irondequoit, NY 14622
Andres
Job Details: 09/21/2022
"Customer stated unit was not draining. I put unit into a diagnostic mode and checked error codes. I found code F7E1 for basket speed fault. I ran a diagnostic cycle I noticed that unit would not agitate or spin all I heard was a humming noise. I took a resistance reading on the capacitor and found an OL, unit needs new capacitor. ; ordrng 1 W11428524 (Capacitor)"
We serviced a
JENN AIR RANGE
Model JDS9860CDB01
Near Rochester, NY 14616
James
Job Details: 09/21/2022
Lh burners will not ignite. Model tag inaccessible. Igniter cap is missing. Cant get part individually. Need burner module. ; ordrng 1 74010760 (Burner) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near North Chili, NY 14514
Ray Benedetto
Job Details: 09/21/2022
Ice maker not working. Ice maker would not harvest in test mode. Found severed wire on left freezer door. Will need freezer door to repair.; rqstng P&A on 1 LW11038917 (Freezer Door (Black Stainless))
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/21/2022
Replaced door switch for intermittent operation. Unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Irondequoit, NY 14617
James
Job Details: 09/21/2022
Unit not defrosting. Thermistor open in Diagnostics. Thermistor at 5.5k ohms. 0v to thermistor. Open circuit from control. Harness issue. Called techline. Sr7734639630 unit non repairable.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hamlin, NY 14464
Dave L
Job Details: 09/21/2022
Replaced Gearcase and hub due to unit not spinning. Calibrated and tested ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Webster, NY 14580
James
Job Details: 09/21/2022
Timer not advancing on sensor cycle and overheating. Tested vent. Replaced timer and control. Tested sensor on low medium and high. Heat is cycling and timer is advancing.
We serviced a
JENN AIR RANGE
Model JES1750FS0
Near Webster, NY 14580
James
Job Details: 09/21/2022
Unit beeps and resets. No display. 238v to unit. Found corrosion on main control. Ordering control and console. ; ordrng 1 W10919303 (Console) and 1 W11295990 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Irondequoit, NY 14609
Josh Henchen
Job Details: 09/21/2022
"Customer stated F6E1 code came on. Checked and found you couldn't enter diagnostic. Tried to reseed connections and lost all power to UI, which is peeling from surface. Unit needs new UI cover W11460909, UI housing W11460909 and Control W11462458.; ordrng 1 W11460909 (Console cap) and 1 W11460962 (Housing UI) and 1 W11462458 (Control)"
We serviced a
MAYTAG DISHWASHER
Model PDC3600AWE
Near Rochester, NY 14609
Josh Henchen
Job Details: 09/21/2022
"Customer stated he found water at bottom of dishwasher. Checked and found no leaks from drain pump, fill valve, or Sump assembly on dishwasher, functions as expected. Dishwasher checks good."
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Brockport, NY 14420
Dave L
Job Details: 09/21/2022
Replaced lid that was preventing washer from latching; dspstn on spec-tagged invntry: 1 W11259006 LID
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/21/2022
"Found frost building on suction line to compressor causing water to drip into base on onto floor. Even frost pattern across evaporator. Unit is overcharged, ordering compressor, drier, evaporator and associated fittings.; rqstng P&A on 1 WPW10143759 (DRIER-UV DYE) and 1 W10750851 (Compressor) and 1 W11506635 (Access valve) and 2 W11504415 (8.5/8)s and 2 W11504416 (8.5/6)s and 2 W11506619 (8NK)s and 2 W11506621 (6 NK)s and 2 W11504436 (5/1.8 NR)s and 2 W11504445 (5/4)s and 2 W11504420 (8/6)s and 2 W11506623 (5 NK)s and 2 W11504422 (8/2.2mm)s and 2 W11504423 (8/2mm)s and 1 W11504424 (8/1.8mm) and 1 W10858281 (EVAPORATOR)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Brockport, NY 14420
Dave L
Job Details: 09/21/2022
ReplacedConsoleDue to f-6e-1 error. Tested ok. 60 month P&l warranty
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM01
Near Rochester, NY 14621
Andres
Job Details: 09/21/2022
Customer stated unit stopped producing ice so he bought a new ice maker. When icemaker arrived he thought he got the wrong one and was unsure on how to put it together. He had me put ice maker together. I place ice maker back in it's cavity and cycled it. Ice maker called for water.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Farmington, NY 14425
Jeremy
Job Details: 09/21/2022
"Replaced ignitor and oven valve, unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW00
Near Rochester, NY 14606
Andres
Job Details: 09/21/2022
Customer stated unit was not cooling in the fresh food section. I diagnosed unit found freezer is working properly but fan is blowing very slowly and the cold air is not making it down to the fresh food section. Ordering new fan. ; ordrng 1 WP2315539 (Evap fan motor) and 1 W10837577 (Handle)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victor, NY 14564
Jeremy
Job Details: 09/21/2022
"Customer stated laundry is not spinning out. Found F0E5 error for off balance load. Found washer is unlevel and tub is leaning to right side. Adjusted leveling legs so washer is level and tub is centered in cabinet. Ran diagnostic cycle, unit checks good."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Pittsford, NY 14534
Jeremy
Job Details: 09/21/2022
"Replaced gearcase, cam and belt for stripped splines on transmission shaft. Ran calibration, unit checks good.; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Spencerport, NY 14559
Dave L
Job Details: 09/21/2022
Replaced control due to broil relay being stuck closed. Tested oven at 350. Tested ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWKB0
Near Ontario, NY 14519
James
Job Details: 09/21/2022
"Door will not close. Found screw backed out of bracket, contacting door. Tightened screw and verified operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW
Near Rochester, NY 14625
Josh Henchen
Job Details: 09/21/2022
"Customer stated washer stopped working on colors with soak. Checked and found F8E1, Ran diagnostic functions properly. Found low water pressure due to area advised that when doing laundry don't run water in other places. Washer checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Walworth, NY 14568
James
Job Details: 09/21/2022
Recharged unit and tested. Freezer began cooling. Customer is to monitor for 24hrs.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14624
Ray Benedetto
Job Details: 09/21/2022
Replaced drain hose. Tested with self-diagnostic. No leakage.
We serviced a
MAYTAG RANGE
Model MER8600DE0
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/21/2022
"Customer stated not heating adequately, taking to long to preheat. Checked and found no codes, temp gun after 30 mins was at 335 degrees. Turned up temp by 20 degrees and tested again at 325 degrees after 15mins. If problem persists customer will need new control WPW10655832.; rqstng P&A on 1 WPW10655832 (Cntrl)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Pittsford, NY 14534
Jeremy
Job Details: 09/21/2022
Installed bezels on new control panel.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near Rochester, NY 14620
Ray Benedetto
Job Details: 09/21/2022
Replaced damper. Door opens and closes properly. Tested in diagnostic. Water would not fill to ice maker. Ordering fill tube and valve for further troubleshooting.; ordrng 1 W10816480 (Fill Tube) and 1 WPW10341320 (Water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Rochester, NY 14606
Dave L
Job Details: 09/21/2022
Customer states frost wasBuilding in freezer on products. Frost is gone now. Verified door seals
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Rochester, NY 14606
Andres
Job Details: 09/21/2022
"Customer stated that she locked UI then unlocked it and when she did unit would not dispenser ice or water. I unplugged unit then plugged it back in, dispenser started working."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/21/2022
"Replaced pump and Sump assembly due to not washing dishes. Tested dishwasher, all functions properly. Dishwasher Checks good.; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Penfield, NY 14526
Ray Benedetto
Job Details: 09/21/2022
"Thawed out ice from behind evap cover. Part needed, Control Board, already ordered. Will follow-up with customer when part is available.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM0
Near Rochester, NY 14616
Dave L
Job Details: 09/21/2022
Heater had popped out of its front clip causing poor wash and dry results.Fainted heater. ATEC warranty; dspstn on spec-tagged invntry: 1 WPW10705575 SENSOR-OWI
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/21/2022
"Replaced ice maker. Cycled and filled, operating normal.; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near West Henrietta, NY 14586
Jeremy
Job Details: 09/21/2022
"Customer stated unit is not cooling. Verified compressor operation and thermistors in diagnostics. Only frost on evaporator is at cap tube. Ordering compressor, evaporator, drier and associated lok ring couplers.; ordrng 1 WPW10143759 (DRIER-UV DYE) and 1 W11557671 (Compressor) and 2 W11504415 (8.5/8 NR MS 00)s and 2 W11504431 (7/5 NR MS 00)s and 2 W11506619 (8 NK MS 00)s and 1 W11566897 (Evaporator) and 2 W11504448 (5/1.8 NR AL 00)s and 2 W11506620 (8 NK AL 00)s and 1 W11109499 (Drier) and 2 W11504433 (6/4 NR MS 00)s and 2 W11504447 (5/1.8 NR MS)s"
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Pittsford, NY 14534
Jeremy
Job Details: 09/21/2022
Customer stated unit making loud noise and shaking a lot during spin. Found back left leveler to be loose and unit is out of level. Adjusted leveler and tightened lock nut. Unit runs as expected. Customer to monitor and record video if problem returns.
We serviced a
MAYTAG WASHER
Model LSE7804ACM
Near Rochester, NY 14612
Dave L
Job Details: 09/21/2022
Found tub rusting at suspension and leaking. Customer is going to replace
We serviced a
KENMORE STACKED LAUNDRY
Model 110.88762793
Near Rochester, NY 14607
Andres
Job Details: 09/21/2022
"Replaced dog agits. Agitator now workings properly.; O-emld tckt , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hilton, NY 14468
Dave L
Job Details: 09/21/2022
Replaced ice maker that would. It cycle. Tested ok in diagnostics. ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hilton, NY 14468
Dave L
Job Details: 09/21/2022
Replaced deli harness parts with controls per tech line. Customer to monitor
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Auburn, NY 13021
Doug Balcom
Job Details: 09/21/2022
Customer states unit only fills and drains. Ran test cycle found wash motor not running. Ordering sump assembly and sensor. ; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Walworth, NY 14568
James
Job Details: 09/20/2022
"Replaced compressor and filter. Need refrigerant to recharge unit. ; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 2 W11504431 COUPLER BR 7.5X5 , 2 W11506621 COUPLER BR 6 , and 2 W11506635 VALVE 1/4"
We serviced a
KITCHENAID WASHER
Model KAWS850LQ2
Near Irondequoit, NY 14609
James
Job Details: 09/20/2022
"Unit only agitates in one direction, gears are stripped inside gearcase. Ordering gearcase and motor coupler. ; ordrng 1 3360629 (Gearcase) and 1 Sh15 and 1 285753A (Coupling)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Rochester, NY 14608
James
Job Details: 09/20/2022
"Parts nla unit non repairableHinge arm seized into hinge on lh side. Lid is rusted through and dropping rust into tub. Need lid, hinges, arm, and bleach bezel. Pictures attached ; rqstng P&A on 1 W10551837 (Top) and 1 W10521038 (Bezel) and 1 WP8563964 (Arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hamlin, NY 14464
James
Job Details: 09/20/2022
Customer said home Depot took appliance.
We serviced a
JENN AIR COOKTOP
Model n/a
Near Rochester, NY 14612
James
Job Details: 09/20/2022
Need part research. Rr burner is shorted internally. Part is nla. 331609
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Pittsford, NY 14534
Josh Henchen
Job Details: 09/20/2022
Customer stated front right burner not lighting properly. Checked and found no codes. Cleared Orpheus and ignitor of debris. Lite front right burner 4 times with no issues. Range checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Victor, NY 14564
Josh Henchen
Job Details: 09/20/2022
"Customer stated not cleaning dishes properly and noticed some sitting water in bottom of filter compartment. Checked and found F2E1, cleaned out spray arm that had debris. Ran diagnostic cycle, tested good. Re routed drain to help with performance of draining. Adviced to not use powder base or plant based products and to use rinse aid. Dishwasher checks good."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Rochester, NY 14623
Josh Henchen
Job Details: 09/20/2022
"Replaced Bake Burner per conversation with TechLine. Tested bake function, working as expected. Range checks good."
We serviced a
KITCHENAID DISHWASHER
Model KUDC20CVBL3
Near Rochester, NY 14617
James
Job Details: 09/20/2022
Unit not washing top rack. Service call on prior visitMiddle spray arm not rotating. Cleaned filter and pump near chopper and tested. Spray arms are now rotating. If problem persists replace WPW10780877
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW
Near Rochester, NY 14624
Josh Henchen
Job Details: 09/20/2022
"Customer stated unit not working. Checked and found no codes, diagnostic checked good. Ran all cycles, heated and started fine. Dryer checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rochester, NY 14624
Josh Henchen
Job Details: 09/20/2022
"Replaced heater element per SP: S17304. Tested dishwasher, checks good.; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Webster, NY 14580
Andres
Job Details: 09/20/2022
"Customer stated unit was leaking water Into fresh food section. I diagnosed unit and found drain plug to be clogged. I cleared out ice and took off back panel, I cleaned out plug and cleared out drain hole. Water now pour through properly and does not back up."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Webster, NY 14580
Andres
Job Details: 09/20/2022
"Customer stated unit had several issues first is water was coming out the freezer because the drain plug was clogged I cleared out drain plug poured hot water down it to clear it. She also stated that water dispensing was very slow. I took filter off and tried dispenser water came out alot faster, customer needs new filter. Last was when they bought fridge doors were not aligned right and gasket started to tear. This gasket is glued on to door and cannot be taken off like the others. Ordering door. When I was taking off bins in the freezer noticed that one of the brackets is broken and not securing the bin.; ordrng 1 LW10550669 (Door not t. Not. Tt t t t. R r rrbf r rr r t ndrntnrtt r r) and 1 W10850332 (Bracket) and 1 WPW10493169 (Bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Rochester, NY 14618
Ray Benedetto
Job Details: 09/20/2022
Thawed out excess frost from behind evap cover. Replaced bimetal/harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rochester, NY 14610
Ray Benedetto
Job Details: 09/20/2022
"Replaced dual water valve. Tested water dispenser. Unit receiving water, no leakage. Took pictures of where water accumulated from previous visit."
We serviced a
KITCHENAID RANGE
Model KGRC707LBS0
Near Rochester, NY 14618
Jeremy
Job Details: 09/20/2022
Replaced control board for no function. Unit checks good.
We serviced a
WHIRLPOOL OVEN
Model AGR6603SFW4
Near Rochester, NY 14609
Jeremy
Job Details: 09/20/2022
Customer stated oven door makes clunking noise when closing. Found that oven door does not close all the way on left side and hinge moves when door is closed. Ordering hinges and receivers.; ordrng 1 WPW10299227 (Left Hinge) and 1 WPW10299226 (Right Hinge) and 2 W10647259 (Hinge Receiver)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Rochester, NY 14625
Jeremy
Job Details: 09/20/2022
Customer thought bail arm on ice maker was supposed to be down all the time. Explained that bail arm only drops when icemaker cycles to check ice level in bucket. Verified icemaker operation in diagnostics. Unit operating as expected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fairport, NY 14450
Jeremy
Job Details: 09/20/2022
Replaced sump and motor for diverter not positioning correctly. Unit checks good.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Rochester, NY 14606
Josh Henchen
Job Details: 09/20/2022
Replaced spark module and tested unit still not holding temp once reached. Called techline and they said to change the wire harness WPW10701462. SR#7734630733; ordrng 1 WPW10701462 (Wire Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Ontario, NY 14519
Andres
Job Details: 09/20/2022
Customer states that soap dispenser won't stay closed. Examined dispenser saw that the tab is broken so it cant latch. Ordering dispenser.; ordrng 1 W10861000 (Dispenser) and 1 WP8269145 (Bracket)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairport, NY 14450
Jeremy
Job Details: 09/20/2022
"Customer stated washer will not spin. Found splines in basket hub stripped and splines on transmission shaft worn. Replaced basket hub as temp fix so washer can be used. Will require gearcase replacement for permanent fix. Quoted for gearcase replacement.; rqstng P&A on 1 W11454734 (Gearcase), ordrng 1 W10721967 (CAM) and 1 Sh15 (Shipping), used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Rochester, NY 14624
Ray Benedetto
Job Details: 09/20/2022
"Unit is making grinding sound during use. Oil leaked over stator and rotor. Could not remove rotor or agitator. Needs gearcase, motor, rotor, slider and clutch to repair. Need to follow-up with customer. Couldn't collect service fee.; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW6
Near Rochester, NY 14611
Josh Henchen
Job Details: 09/20/2022
Customer stated unit isn't agitating the clothes properly. Checked and found agitator not spinning properly. Ordering agitator assembly WP3951744.; ordrng 1 WP3951744 (Agitator assembly.)
We serviced a
MAYTAG REFRIGERATOR
Model KFXL25RYMS0
Near Rochester, NY 14624
Ray Benedetto
Job Details: 09/20/2022
Ice maker had ice in tray but wasn't dropping. Verified unit had 120 VAC into component. Was able to cycle and fill ice maker. Adjusted side flapper so that it wouldn't snag on auger case. Power cycled unit. Customer will monitor.; dspstn on spec-tagged invntry: 1 WPW10349187 VALVE