Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1566 customer reviews

Evan E.

Evan E.

WASHER GE WHDRR418G1WW Customer stated that unit was producing scraping noise while unit is running. Removed front panel to inspect unit. Ran cycle with panel off to observe unit. Discovered that basket is sagging once full of water causing motor mounts to rub and cause noise. Quoted customer to replaced suspension. Customer did not want to proceed at this time due to age of unit. Unit tested good

Near Culver Pkwy, Rochester, NY 14609
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replacing hinge bushing on right side door due to bushing being missing causing door not to shut properly. Replaced bushing. Tested door. Door now shutting as it should. Unit tested good

Near River Birch Lane, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Unit is frosting in the freezer corner. Gasket and freezer basket looking okay. Ordering service kit for freezer frost. Unit has an extended warranty dispatch number is 6851487 ; rqstng P&A on 1 W10864519 (filter adapter)

Near St Paul Blvd, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFS22ECBL00 Ordering door gaskets for ripped gaskets. Ordering damper for loud damper. ; rqstng P&A on 1 W10435972 (gasket-fip LEFT BLACK) and 1 W11368721 (GASKET RIGHT BLACK) and 1 WPW10594329 (control)

Near Harbor Ln, South Bristol, NY 14424
Evan E.

Evan E.

DRYER MAYTAG MEDC215EW1 "Customer stated that unit would not run. Inspected incoming voltage and discovered thermal event at L1 on terminal block causing unit not to run. Ordering power cord, terminal block & terminal block wiring kit. ; ordrng 1 279318 (TERMINAL BLOCK SCREWS) and 1 PT400L (POWER CORD ) and 1 WP3397659 (TERMINAL BLOCK)"

Near Irondequoit Blvd, Rochester, NY 14609
David L.

David L.

MICROWAVE GE PS89240DF188 Magnetron has failed ordering magnetron and diode; ordrng 1 WB26X32629 (MAG 196.27) and 1 WB27X10037 (diode-cable assy27.24)

Near Place 1 Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DWH2 "Customer reports the unit started leaking after glass broke inside the machine. Customer cleaned the glass out, then it leaked during next cycle. Ran the unit 4 times in both normal and tough soil cycles. No leak. Tested the unit on light soil cycle and it began to leak. After investigation, discovered the unit was leaking from the detergent dispenser. Replacing dispenser.; ordrng 1 W10861000 (DISPENSER)"

Near Veronica Dr, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDW00 Unit is not cooling due to a low charge caused by a leak in the evaporator. There is no sealed system warranty. Ordering evaporator ; ordrng 1 W10836706 (evaporator)

Near Wilder Terrace, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MSS26C6MFZ Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !

Near Splendor Wood Dr, Penfield, NY 14526
Steve M.

Steve M.

DRYER FRIGIDAIRE AGQ8000FG2 Replaced high limit for open limit. Tested vent with vent tester and it tested bad. Recommended customer get the vent cleaned. I broke the console during repair. Ordering console. ; ordrng 1 134557020 (panel)

Near Bromley Rd, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Ordering crisper drawer, holder and grease for deformed holder causing drawer to not pull out properly ; ordrng 1 542638 (grease) and 1 W11162446 (CRISPER) and 1 W11368751 (HOLDER)"

Near Lyell Rd, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT311FFFZ00 Caulked gaps in liner that was causing warm air to enter freezer and frost building up. The refrigerator tests good

Near Evans Ave, Piffard, NY 14533
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Removed sheet & replaced agitator. Unit testing good.

Near Estall Rd, Rochester, NY 14616
Steve M.

Steve M.

DISHWASHER JENN AIR JDB9000CWP Replaced right upper rack track for grinding. The rack tests good ; used 1 W11259786 (TRACK) from stock

Near Jamie Lynn Dr, Churchville, NY 14428
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC215EW1 Vent exceeds 7 3/4 feet. Informed the customer that the vent should be shortened for optimal performance. Unit testing good.

Near Huntington Hills Center, Rochester, NY 14622
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFHT1826LW5 Checked coils and temperature. Cleaned condenser that was only very slightly dirty as a courtesy (part of diagnosis). Freezer at -1 fresh food at 37. Unit testing good

Near Cedarwood Terrace, Rochester, NY 14609
David L.

David L.

DISHWASHER MAYTAG MDBH965AWS Unit is not operating due to a shorted control. Customer is going to replace due to age

Near Packet Boat Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL GHW9100LW1 "Customer states unit stops mid cycle. No error codes stored. Ran an auto test cycle, unit I’d not draining as it should & the drain pump is audibly dysfunctional. Drain pump should be replaced."

Near Portland Ave, Rochester, NY 14621
Steve M.

Steve M.

WASHER WHIRLPOOL WFW9150WW00 Found motor control board laying on its side under washer. Looks like water had gotten onto washer floor. Found no communications from main control to motor control and is showing error code. The washer needs main control and motor control. The customer is going to replace due to cost of repair.

Near Renouf Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR JENN AIR JCD2389GEW "The auger mot came broken. Ordering another. Used two screws on solenoid. The solenoid is missing a spring. The part is discontinued. Customer wants to proceed with repair. Rescheduling; ordrng 1 12001773 (motor,auger)"

Near Paul Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 Found damper is grinding. Ordering damper. ; ordrng 1 WPW10479155 (control)

Near Summit Dr, Rochester, NY 14620
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5500XL0 Replaced motor due to unit not spinning basket. Unit was producing hum/ buzzing sound when engaging into spin or agitate. Replaced motor and unit was still experiencing same issue unit would begin to spin and then the motor would begin to buzz. Unit was displaying motor control error code. Customer does not want to proceed due to cost of control. Please reimburse customer for actuator cost and labor from initial visit.

Near Crandon Way, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested ice maker dispenser and ice came out as expected.

Near Armstrong Rd, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Found no water hooked up to refrigerator and ice maker was calling for water that was causing noise. Removed ice maker for customer.

Near Sandle Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 "Customer reports unit would not unlock on multiple occasions. F5E2 error code stored. Latch worked as it should in manual diagnostics, suspecting the issue is intermittent. Replaced latch. Repair successful. ; used 1 WPW10443885 (LATCH) from stock"

Near Genesee St, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER MAYTAG MFW9800TQ0 "Customer concerned about unit not spinning out as it should; clothes coming out slightly wet. Unable to retrieve error codes. Ran unit through an auto test. Unit completed auto test, drain pump functioning, unit also was spinning as it should. However, there was a lint trap at the end of the drain hose that was severely clogged. Removed trap. Unit testing good. SR: 7726152944"

Near Benton St, Rochester, NY 14620
Dave F.

Dave F.

WASHER WHIRLPOOL ETW4300TQ0 Lid switch has failed ordering new switch WP8318084; rqstng P&A on 1 WP8318084 (switch-lid)

Near Kreag Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF330PAHW2 Gasket appears to be in good shape. Unit opens and closes as it should. No issues seem to be present.

Near W Ridge Rd, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER KENMORE 110.2810231 No error codes stored. Ran a test verification cycle with no issues. Did not see any remnants of water under the unit. Water valves in good condition; no cracks or leaks under console. Inspected underside of the top panel for failures of the water hoses going from the water valves to dispensers. Inlet water hoses are in good condition. Could not recreate issue.

Near North Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks. Unit was leaking because top rack was not installed. Unit testing good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W11259785 (TRACK) from stock"

Near Fallwood Terrace, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Condensation/film on the freezer door found a gap between the freezer door . Sealed the cabinet. Customer will monitor.

Near Salzburg Village, Palmyra, NY 14522
Dave F.

Dave F.

DISHWASHER JENN AIR JDB8700AWS3 F8E4 electrical drain pump issues . F8E1 slow draining . Removed drain pump found glass inside unit. Removed glass . Tested unit on auto diagnostics. Unit tested good .

Near Woodcliff Terrace, Fairport, NY 14450
Dave F.

Dave F.

MICROWAVE KITCHENAID KBHS179SSS05 Replaced inverter and magnetron for not . Heating . Tested unit . Tested good .

Near Tobey Brook, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KITCHENAID KFIV29PCMS02 Unit is not cooling due to a low side leak. Suspecting the fresh food evaporator compressor is also loud 120 month warranty on parts for sealed system repairs still applies. Unit is out of its 60 month labor coverage. Ordering evaporator and compressor ; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)

Near Webster Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED9300VU1 Replaced harness and heating element. Unit testing good.

Near Attridge Rd, Churchville, NY 14428
Evan E.

Evan E.

DRYER WHIRLPOOL WGD4850HW0 Replacing door seal due to old seal having tear in bottom right corner. Replaced seal. Unit tested good

Near Karrat Dr, Rochester, NY 14622
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SDE3 Customer stated that unit’s dispenser door is not opening. Upon inspection discovered that spring was missing from dispenser. Replaced dispenser. Tested dispenser. Unit tested good

Near Wisner Rd, Rochester, NY 14622
David L.

David L.

WASHER WHIRLPOOL WTW5000DW2 Part came in damages called and rescheduled customer; ordrng 1 W10676680 (cabinet)

Near Coventry Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Bail arm was detached from the ice maker module casuarina too much ice. Reinstalled the bail arm and verified that it fits tightly. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER

Near Round Pond Ln, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MFF2558FEZ01 Door has been ajar causing ice to build up in the light switch preventing the light from turning on. Disassembled and cleaned ice from switch contacts. Light came on after switch was reinstalled

Near Picturesque Dr, Rochester, NY 14616
David L.

David L.

MICROWAVE MAYTAG MMV4206FZ3 Neutral wire to socket was very loose causing the light to flicker. Tightened and tested. ATEC warranty

Near Spring Meadow Ln, Webster, NY 14580
David L.

David L.

DRYER MAYTAG MEDC465HW Unit only runs when start button is held down ordering motor due to centrifugal switch failure; ordrng 1 279827 (motor!dryer) and 1 WPW10117655 (relay-pts)

Near East Ridge Road, Rochester, NY 14621
David L.

David L.

WASHER WHIRLPOOL WFW8400TW02 Quoted for bellows. Customer was not interested; dspstn on spec-tagged invntry: 1 WPW10111435 BELLOW

Near Elm Dr, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Removed old freezer slides and riveted in new right and left slides self closure testing goo d

Near Webster, NY 14580
David L.

David L.

DRYER AMANA LEA30AW Customer declined service.

Near Lithuanica Ln, Webster, NY 14580
David L.

David L.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced sump due to wash motor not operating. Parts covered per KB. Unit tested good afterwards.

Near Montcalm Dr, Rochester, NY 14617
Evan E.

Evan E.

RANGE AMANA AGR5330BAW3 Customer stated that flame height on burners was too high. Adjusted each individual valve to customers satisfaction. Unit tested good

Near North Ave, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WEG745H0FS0 Customer stated that unit was displaying F8e0 code for cooling fan not running. Ran test bake cycle. Unit would not preheat. Replaced cooling fan and ran test bake cycle to 350. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER

Near Kayleigh Dr, Webster, NY 14580
Dave F.

Dave F.

MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Could not make the unit repeat the said issue . Customer will monitor and try to take a video off to .

Near Everwild Ln, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL MBF1958XES3 Found freezer at 8 degrees and setting set to colder setting. Replaced compressor start device and the customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Penn Ln, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF330PAHW2 Found neutral wire unhooked at power causing unit to not start. Replaced wire nut and dishwasher is starting.

Near Courtshire Ln, Penfield, NY 14526
Evan E.

Evan E.

RANGE GE JBP79S0D1SS Replaced broil element due ceramic on old element cracking causing unit not to heat. Replaced element. Ran test cycle. Unit tested good.

Near Castlebar Rd, Rochester, NY 14610
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced main control for vent light not turning off. The microwave tested good.

Near Cheese Factory Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DRYER MAYTAG MEDC300XW0 Replaced timer due to contacts inside timer causing unit not to run. Replaced timer. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP8566184 TIMER

Near St Paul Blvd, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW9300VU02 "Ran unit through an auto test cycle. Drain pump was operating, but not at peak performance. Drain trap was clear. Pump should be replaced. Customer declined further repair."

Near Attridge Rd, Churchville, NY 14428
Evan E.

Evan E.

OVEN WHIRLPOOL RBD245PDQ8 Customer stated that units screen was beginning to go dim. Unit needs control but is no longer made. While in home customer shut off power to unit. When restoring power display would not come back on. Control is NLA. Collecting service call fee

Near Knickerbocker Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FGHB2844LF4 Tested all of components. They are working as expected. The temps are to low on fresh food section and freezer section is rIsing to 30 at some point daily. Ordering r corners again. ; ordrng 2 TEMPRECORDERSMAILOUTs

Near Capron St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR AMANA ABB1922FEQ Customer was unable to make the appointment called to reschedule; schdld next appmnt for 10/22 TUE 8 am

Near Penfield Rd, Rochester, NY 14625
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that led module inside freezer no longer illuminated when opening door. Upon inspection discovered that led was failing. Replaced module. Unit now illuminated when opening door. Unit tested good

Near Tamarack Ln, Ontario, NY 14519
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated unit would not make ice since repair. Put unit into diagnostic mode and ran test 56 to check for error codes unit was displaying code e2 motor lost position. Ran test 57 to cause unit to harvest. Rotisserie began to rotate. Took unit out of diagnostic and listened to water valve actuate to fill ice maker. Unit tested good

Near Summers Pl, Ontario, NY 14519
Evan E.

Evan E.

STACKED LAUNDRY KENMORE 11088752796 Customer stated that unit was buzzing but never turning drum. Upon inspection discovered that motor is failing causing issue. Unit will need motor replaced. Ordering motor ; ordrng 1 WPW10448901 (MOTOR)

Near Webster Ave, Rochester, NY 14609
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF532SMHV00 Replaced freezer rails due to condensation building in freezer from door not shutting. Replaced rails. Inspected freezer door seal. Unit tested good

Near Charit Way, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Found small leak near the filter drier. Charged unit to pressure test. Tested all connections with soap bubbles and condenser fan disconnected to pressurize system. Did not find any remaining leaks. Unit held a vacuum for 15 minutes. Recharged unit. The refrigerator began cooling. ; dspstn on spec-tagged invntry: 1 LOC-RING-KIT LOC RING KIT

Near Brockport, NY 14420
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Unit not starting up right away . Installed tester start device . Unit started up . Customer will monitor. Ordering new start device WP2225929 and thermostat WP2210489 to bring just in case . ; ordrng 1 WP2210489 (thermostat) and 1 WP2225929 (start-dev)

Near Jordan Dr, Palmyra, NY 14522
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSBS25INBL00 Evap fan not getting up to speed unit needs control . W10823804 control. called techline SR 7726144057 . Ordering part W10823804; ordrng 1 W10823804 (cntrl-elec)

Near Boynton Rd, Walworth, NY 14568
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 Replaced the diffuser. Tested unit . Tested good .

Near W Lake Rd, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDPE234GPS0 "Customer contacted the manufacturer to have parts and labor covered. Unit would fill, and drain but not clean dishes. Replaced motor. Unit testing good. Authorization Number: KMNGQ00APL1 ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"

Near Willnick Cir, Rochester, NY 14626
Steve M.

Steve M.

DRYER WHIRLPOOL WED7500GC0 Found strike missing. Ordering strike ; rqstng P&A on 1 W11366436 (STRIKE)

Near Goodman St N, Rochester, NY 14609
Dave F.

Dave F.

OVEN WHIRLPOOL WEE750H0HZ1 Control lock will not swipe . Turned unit off and reseated connections to user interface. Turned breaker on . Unit turned on could use the screen now . Went into diagnostics. No error codes . Did factory reset . Tested unit . Tested good .

Near Furman Rd, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWX655DW0 "Customer states the unit only hums during the wash cycle. No error codes stored. Ran auto test, wash plate acts as if it’s not connected to the drive shaft. Wash plate was loose. Removed plate and discovered the gear case shaft was stripped. Gear case should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 W10528947 HUB"

Near Ravens Rd, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Helped Dave long. ; ordrng 1 W10898074 (sealant)

Near Brockport, NY 14420
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB765FW0 "Door won’t stay closed. Replaced catch, issue still present. Hinges appear to be bent. Replacing hinges, inner door, & strike. ; ordrng 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE) and 1 W11376139 (LEFT HINGE) and 1 W11376676 (INNER DOOR)"

Near Wadsworth Ave, Avon, NY 14414
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5500XL0 Unit is displaying motor fault. Checked resistance of windings both ohmed out as they should. Replaced capacitor and unit will still not spin. Ordering motor ; ordrng 1 W10836348 (MOTOR )

Near Crandon Way, Rochester, NY 14618
Evan E.

Evan E.

OVEN MAYTAG MGR6775ADS Customer stated that items were not baking in upper oven. Upon inspection discovered that ignitor was failing. Unit will need ignitor. Ordering ignitor ; ordrng 1 WP7432P143-60 (IGNITOR )

Near Midship Cir, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replaced door gasket but units door is still popping open on right hand side. Called Techline. SR: 7726132852 techline said that this is normal if door is being slammed. Did discovered that bottom of door is rubbing on hinge. Ordering hinge bushing ; ordrng 1 W11223833 (HINGE BUSHING )

Near River Birch Lane, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGDX655DW2 Customer stating that lint trap is not catching all lint coming thorough vent. Upon inspection discovered that trap is not fully seated up against exit on right side of dryer wall. Lint is able to exit through vent before getting to screen. Ordering new trap ; ordrng 1 W10920627 (LINT SCREEN )

Near Dublin Heights Rd, Penfield, NY 14526
Evan E.

Evan E.

WASHER MAYTAG MHW6630HW0 Customer stated that unit was leaking water into drip tray underneath machine. Upon inspection discovered that drain hose clamp was loose causing water to spray downward into tray while draining. Reseated hose and clamp. Ran multiple test cycles. Could not replicate issue. Unit tested good

Near Cross Ridge Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that unit is not moving water through cabinet. Checked for error codes unit displaying code 4-3 for wash motor not running . Replaced sump & motor. Ran diagnostic cycle. unit tested good ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Clear Pond Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR AMANA BB120TE Replaced water valve for no water to ice maker. The ice maker tested good

Near Coral Way, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KENMORE 253.6787451 Added permagum to console in fresh food section to stop leaking. Ordering proper gaskets due to incorrect gaskets on arrival. ; ordrng 1 241872503 (gasket-frzr door) and 1 241872513 (gasket)

Near Hamilton St, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Found low charge. Replaced die drier and recharged. Ordering evaporator and coming back next week to check for a leak. ; ordrng 1 W10836706 (evaporator), pckd up 1 WP2315539 (motor-evap)"

Near Glenlivet Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.512621 The drip pan was full of water. The condenser fan is running. The water filter is broken inside the housing. The water is off to the unit though. Removed water and customer is going to monitor.

Near Fairfield Dr, Rochester, NY 14620
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced screws and studs that hold handle and fastened handle. Added missing retainer. The other one is missing now. Ordering retainer for mail out only. ; ordrng 1 WPW10503548 (retainer MAIL OUT ONLY)

Near Brook Rd, Scottsville, NY 14546
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LER7848DQ0 "Unit starts intermittently, motor struggles to turn drum. Motor and blower needs to be replaced. Unit also runs loud, support rollers should also be replaced. Customer declined further repair."

Near Inglewood Dr, Rochester, NY 14619
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Found water reservoir is cracked and leaking. Ordering reservoir. The spigot is broken. Ordering spigot. ; ordrng 1 W11168758 (RESERVOIR ) and 1 WP2305235 (spigot)

Near Stonefield Mews Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 Door was locked & control lock was on upon arrival. F5E2 error code stored. Ran auto test & unit unlocked and locked twice with no issues. Seems as if there was a one time door lock failure event. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Somerset St, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 "Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."

Near Ferncliffe Dr, Rochester, NY 14621
David L.

David L.

FREEZER MAYTAG MZF34X16DW01 Found unit not cooling due to a frozen over evaporator. Put unit in forced defrost. 120 to heater. Heater did not energize until connector was reseated. Removed frost from evaporator and secured heater connection

Near Dove Tree Ln, Rochester, NY 14626
David L.

David L.

REFRIGERATOR AMANA ASI2575GRB01 Unit making too much ice due to bail arm coming out of module. Reinstalled bail arm

Near Stoneycreek Dr, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT118FFFH04 Found freezer at 6 degrees. Customer had co troll at colder setting than recommended. Added tape to hole between freezer and FF section. Removed foam around thermistor for better temp readings. The customer is going to monitor.

Near Da Vinci Dr, Rochester, NY 14624
David L.

David L.

WASHER MAYTAG MVWC465HW2 Called Techline due to loud clacking noise intermittently during spin. Found a small amount of play in the internal heating of the gearcase casing the drive pulley to back off of the splutch occasionally causing the noise. Called tech line to document SR 7726038414 replacing gearcase for this customer Techline also stating that adding 3- 3/8 ID washers under the drive pulley has eliminated some of these issues. New gearcase should get rid of the noise. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)

Near Miyah Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300ESS03 Unit was not making ice due to door not completelyClosing the door switch jumped out the thermostat on the module to test. Unit filled. Raised door a bit so it would make better contact with the switch

Near Beresford Rd, Rochester, NY 14610
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH73L20AS1 Replaced interlock with W11244494 . Tested unit . Tested good .; used 1 W11244494 (INTERLOCK) from stock

Near Lakewood Trial, Canandaigua, NY 14424
Evan E.

Evan E.

DRYER MAYTAG MEDC300XW0 Customer stated that unit will not run. Upon inspection discovered timer was failing checked thermal fuse push to start switch and door switch all tested good. Contacts in timer are failing. Ordering timer ; ordrng 1 WP8566184 (TIMER ) and 1 WPW10117655 (PUSH TO START )

Near St Paul Blvd, Irondequoit, NY 14617
Dave F.

Dave F.

WASHER MAYTAG MHW5630HW0 Washer leaking. Found the drain hose inside the unit was loose and dripping tightened. Also fixed the drain hose and secured so the hose doesn't move. Found water in the front of the machine . The dispenser was missing the piece that holds the soap . Customer did have it . Reinstalled. Tested unit . Tested good .

Near Mendon Ionia Rd, Mendon, NY 14506
Dave F.

Dave F.

RANGE KITCHENAID KFED500EWH03 Called techline SR 7726132742 . Tested unit . Explained that the pots have to sit completely flat against the glass and that the dots on the unit where the burner is shows the different size and which zone of the burner you should use . Techline said unit is working as expected.

Near Quailbush Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Sr#7726138350 replaced led control for strobing shelf lights, no ice and wRm temps. Called tech line and removed all loads and tested control. Manufacturer wants to replace led conTrol again and ui; ordrng 1 W10804160 (cntrl-elec FROM PLAINFIELD) and 1 W11330971 (UI)"

Near Oak Meadow Trail, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 "Inner basket is loose. The spline nut is not secure. When attempt to tighten, the whole gear case shaft moves; unable to secure the nut. There is also oil present under the agitator. Gear case should be replaced. ; ordrng 1 W10811956 (GEAR CASE)"

Near Baylor Cir, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PP2 Ice build up underneath icemaker section inside fresh food area . Checked temperatures in freezer 4 degrees . Checked temps in fresh food was 40 . Set freezer to -4 temperature and 36 in freshfood . Condenser coils need to be cleaned . Cleaned some of the front . Customer will clean the rest . Maybe ice build up between the freezer and fresh food section customer will unplug unit defrost then they will monitor.

Near S Ridge Trail, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI6SARXXF00 Refrigerator not cooling . Compressor is running . Fans are running and no frost on evap . Unit needs sealed system work . Would need evaporator and UV drier . Customer is going to look into buying a new unit .

Near St Andrews Blvd, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER MAYTAG MED6630HW0 Noise seems to be emitting from the rear of the machine. Roller supports should be replaced. ; ordrng 1 4392067 (SUPPORT KIT)

Near State St, Mumford, NY 14511
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced evap and compressor due to unit not cooling. Unit began cooking after install.

Near Lake Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7500GC2 Replaced console and water housing. Repair successful.

Near Lake Ave, Rochester, NY 14613
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 "Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."

Near Ferncliffe Dr, Rochester, NY 14621
Dave F.

Dave F.

WASHER MAYTAG MVWC555DW0 Wash plate is worn down . Found the gear case is also worn. Unit needs new gear case . Wash plate . Hub . And screw . Parts are covered KB ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)

Near Millard Ave, Livonia, NY 14487
David L.

David L.

WASHER FRIGIDAIRE FAFW4011LW0 Customer issue is when pausing the unit and trying to restart low water error in diagnostics. Water fill testing ok. Found that the start/pause button was getting stuck under the console a bit causing starting troubles. Unit tested good otherwise

Near Grove St, Rochester, NY 14605
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated that unit was producing clicking noise before cycle started. Checked for codes unit displaying fault for f5e2 for lid lock fault. Ran test cycle lid would not latch. Replaced lid lock and ran test cycle again unit is locking as it should. Unit tested good ; used 1 W11307244 (LATCH) from stock

Near Longtrail Ln, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHW01 Ice dispenser not dispensing ice . The ice bin is frozen closed . Auger is not turning . Was able to removed ice bin found ice everywhere inside the unit . May have been due to the leak from it previously running in from the line . Defrosted ice maker area . Customer will monitor if anymore issues persists.

Near Sutton Rd, Avon, NY 14414
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHV00 Replaced evap fan and fan blade . Tested unit . Tested good .

Near Twin Falls Ln, Avon, NY 14414
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDM Customer refused to let me inside. Did not give a reason.

Near Earl St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726118847Found the shelf lighting is loosing voltage and no ice again. Replaced led board that controls fill tube heater and leds. Same result. Inspected all rails and they are getting pulsing 12 volts. Called tech line and found the issue is internal and the manufacturer is replacing unit. Informed customer that they will call him in 3-5 business days.

Near Silverton Glenn, Victor, NY 14564
Steve M.

Steve M.

DRYER WHIRLPOOL WED4950HW0 Found the vent at exterior of house plugged with foam from construction. Removed foam and dryer works as expected.

Near Hook Rd, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Customer stated unit did not cool for couple days. Customer unplugged for a few days and the unit is now cooling. Checked power and evaporator. Good frost pattern and everything is running as expected.

Near E Pointe, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KF1S27CXMS4 Could not pull refrigerator all the way out due to island in way by 5 inches. Removed back panel to freezer and snaked drain with water hose. The drain is clear at the moment.

Near Millcreek Run, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT549SZDM00 Added refrigerant for low charge. Found no leaks. The customer is going to wait three days and then monitor. 0 degrees in freezer +or- 5 degrees. Customer had freezer air vents blocked. Informed customer to keep plastic bags away from back wall vents.

Near Sherwood Ave, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER JENN AIR JDTSS246GP0 Replaced panel that Jen Air sent to customer for blemishes in finish. The dishwasher checks good.

Near Watersong Trail, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FSS00 Ice maker was stuck in harvest. Replaced ice maker and tested.. it reset and water valve worked.

Near Rand Pl, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that unit would not drain. Vacuumed out remaining water from unit and removed drain pump to inspect. No debris inside pump. Inspected drain hose discovered that check valve was stuck shut. After freeing check valve with finger. Tested unit. Ran multiple test cycles to confirm function. Unit tested good once freeing check valve. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Harrier Cir, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8979SFZ2 Customer stated that unit was not dissolving soap. Checked for codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and discovered that float was stuck in open position. Reseated float into correct position. Ran diagnostic cycle. Unit tested good

Near Princeton Ln, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL MVWC465HW2 Customer stated that unit was banging around during spin while washing items on normal cycle. Discovered that customer was washing large items on normal and not bulky. This was causing issue. Spoke with customer about proper loading and cycle selection. Unit itself tested good

Near Maple Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MBF1958FEZ01 Replaced jazz board and defrosted freezer due to unit not cooling. Removed water from drain pan. Customer to monitor

Near Marblehead Dr, Rochester, NY 14615
Dave F.

Dave F.

OVEN WHIRLPOOL WFE525S0HV1 Replaced glass panel for coming apart . Found the right hand hinge for the door was loose . Tighten and tested unit . Tested good .

Near Mountain Ash, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 F8E1 long fill error code . Found the cold water was very slow . Cleaned filter inside unit . Washer is now filling as expected. If problem persists order W11210459 water valve and W11170319 control; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Near Debusse Rd, Lyons, NY 14489
Dave F.

Dave F.

DRYER MAYTAG MGDB835DC4 Unit not heating . Checked connections from control. Checked thermal fuse . Tested good check connections to parts inside . All connected . Called techline SR 7726119649 techline said if there is anymore problems may want to bring control and user interface. Unit is now heating .

Near Grandview Park, Canandaigua, NY 14424
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354EBS3 Drain pump failure. Drain pump turns on once does self check will not turn back on. Replaced drain pump . Tested unit in auto diagnostics. Tested good . If problem persists order W11087217 control ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN

Near Co Rd 6, Phelps, NY 14532
Dave F.

Dave F.

RANGE WHIRLPOOL WFG770H0FZ0 Burner orifice was loose not allowing the middle burner to sit flush . Tightened screws and tested . Unit tested good .

Near Maxwell Rd, Sodus, NY 14551
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS29BBBL03 Ice maker fill tube was frozen . Turned fill tube heater on . Defrosted fill tube . Water dispenser is working . Ice maker filled up . Customer will monitor . Adjusted temperatures in fresh food section as they were a little to cold . If problem persists order W10864518 kit .

Near Middle Rd, Sodus, NY 14551
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF110PABW5 Replaced sump motor. Unit testing good.

Near Kirk Rd S, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Checked freezer temps due to slow ice freezer at 3 fresh food at 37. Sr 7726120895 found air flow restriction in freezer causing higher than normal ice box temps. Steamed ice restriction from freezer and ice maker area. Verified ice box fan. Customer to monitor

Near Tuliptree Ln, Rochester, NY 14617
David L.

David L.

WASHER WHIRLPOOL LSC9355BN1 Reinstalled tub spring that fell off and was causing loads not to balance waived service fee due to similar issue

Near Jackie Cir E, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW8200FW0 Customer reports an issue of water sometimes remaining in the bellow. Cleaned pet hair out of the drain holes. Customer monitor. Return with bellow if issue persists.

Near Town Pump Cir, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 Customer was unable to get unit to turn on. Plugged unit it and removed control from diagnostics. Unit started and began to cool.

Near Long Pond Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAF02 Removed ice build up from freezer. Replaced evap/compressor due to a low charge. Unit began cooling when plugged in.

Near Colonnade Terrace, Hilton, NY 14468
Evan E.

Evan E.

DRYER AMANA NED4600YQ0 Replacing timer due to timer not sending power to heater. Replaced timer. Ran test cycle. Unit tested good ; used 1 WPW10185982 (TIMER) from stock

Near Atlantic Ave, Rochester, NY 14609
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354EBS3 Drain pump failure. Drain pump turns on once does self check will not turn back on. Replaced drain pump . Tested unit in auto diagnostics. Tested good . If problem persists order W11087217 control ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN

Near Co Rd 6, Phelps, NY 14532
Evan E.

Evan E.

OVEN GE JTP56S0D1SS "Customer was stating that both ovens are taking long time to preheat. Tested bake & broil on upper oven with thermocouple inside cavity to measure temp. Bake element preheated to 350 in 20mins. Broil element preheated unit in 15 mins due to cavity already being warm. Watched cavity reach 500 degrees before shutting off. Ran same test on lower oven and yielded same results. Bake and broil are both functioning as they should at this time. Customer would like racks replaced for both ovens. Ordering upper (2) and lower (2) racks ; ordrng 2 WB48T10020 (OVEN RACK (UPPER))s and 2 WB48T10021 (OVEN RACK (LOWER) )s, dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND"

Near Steele Rd, Fairport, NY 14450
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0ES2 Customer stated that unit would not function. No burners would work or oven. Unit was displaying f9e0 code for wiring mismatch. Removed back panel and discovered thermal event at L1 of terminal block. This was cause for issue. Ordering main harness & terminal block. Also ordering rack due to customer only receiving unit with 1 rack ; ordrng 1 W11219898 (MAIN HARNESS) and 1 WPW10245259 (TERMINAL BLOCK ) and 1 WPW10268578 (RACK )

Near Roselawn Crescent, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 "Customer reports the unit intermittently won’t spin, and a one time event of an balance load code. No codes stored in diagnostics. Unit completed auto test with no issues. Tested spin in manual diagnostics, no issues. Replacing control to address the intermittent spin. ; ordrng 1 W11170706 (CONTROL)"

Near Tarrytown Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF330PAHS3 Hole in tub is causing a sizable leak. Water damage is present. Disabled unit by unplugging water valve until repair is made to prevent further damage. Replacing tub. ; ordrng 1 W10804026 (TUB)

Near 4th Section Rd, Brockport, NY 14420
David L.

David L.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Hinge cover is not staying in place and filter door push switch is not latching ordering hinge covers and push switch; rqstng P&A on 1 W10819301 (appliance cover-canv) and 1 W11225850 (appliance cover-canv) and 1 WP2223877 (latch), states that autho needed"

Near Dean Rd, Spencerport, NY 14559
Dave F.

Dave F.

REFRIGERATOR AMANA ARB220ZCW "Fresh food section not cooling . Evap fan blade had come off. Replaced fan blade . Unit is now cooling . Ice maker is not filling with water . Cycled ice maker . When tested power at water valve when ice maker calls for water . Water valve not turning on. Needs new valve WP67003753 . Drain was frozen defrosted . Ice maker cover missing if customer wants cover WPW10289690; ordrng 1 WP67003753 (valve-inlt), dspstn on spec-tagged invntry: 1 WR50X60 THERMOSTAT-DEF 60"

Near Canandaigua St, Palmyra, NY 14522
Steve M.

Steve M.

RANGE KITCHENAID KGCD807XBL02 Replaced cooktop customer had received from kitchen aid. Broke the fan switch and k on during repair. Ordering both. ; ordrng 1 WP74010783 (switch- ro) and 1 WPW10303835 (knob)

Near Black Street Rd, Caledonia, NY 14423
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHW00 The ice maker is only intermittently making ice. Found fill tube frozen again but half a bucket of ice. Tested ice maker functions in diagnostics. Freezer set at 3 and fresh food set at one. Documented with tech lineSr7726120214 ordering door due to wire harness issue. ; ordrng 1 LW11026426 (dor-fip)

Near Doris Rd, Irondequoit, NY 14622
Dave F.

Dave F.

DISHWASHER KENMORE 665.13123K703 Customer states unit will stop mid cycle and the start button will flash . Sometimes it will start again others times it won't .ran unit in diagnostics. Found no error codes . Let unit run through diagnostics. Unit tested good . Could not get the unit to repeat the issue . Ohm out wax vent motor . Tested door . Tested door switch tested good . Unit may need control board ordering board WPW10285178; ordrng 1 WPW10285178 (cntrl-elec)

Near Fairway 18, Macedon, NY 14502
David L.

David L.

REFRIGERATOR MAYTAG MFT2776FEZ00 Unit is not cooling due to fresh food evaporator becoming frosted over. S16360 to cover labor evaporator cover and thermistors must be replaced as this repair has already been done and the issue has come back. Covering parts per KB ordering evaporator cover fan harness; ordrng 1 W10882135 (cntrl-elec) and 1 W11033168 (harns-wire59.70) and 1 WPW10501260 (cover-evap90.02)

Near Wood Run Commons, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER FRIGIDAIRE AGQ8000FG2 Igniter tested good. No continuity present on the thermal limiter. Thermal fuse should be replaced. ; ordrng 1 137032600 (THERMAL LIMITER )

Near Bromley Rd, Churchville, NY 14428
Evan E.

Evan E.

RANGE GE JBP79S0D1SS Customer stated unit would not broil. Upon inspection discovered that broiler had crack causing unit not to function. Ordering broil element ; ordrng 1 WB44T10009 (BROIL ELEMENT )

Near Castlebar Rd, Rochester, NY 14610
Evan E.

Evan E.

COOKTOP JENN AIR JED8430ADB Customer stated that blower fan for cooktop was not working since repair. Discovered that blower had become partially unplugged from moving cooktop. Reseated connection and test blower fan. Unit tested good

Near Gebhardt Rd, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF750SAYM3 Replacing owi sensor due to unit display error code 6-6 ( inlet water temp fault). Replaced sensor and cleared codes. Unit tested good

Near Rondo Ln, Webster, NY 14580
Evan E.

Evan E.

OVEN WHIRLPOOL WEG750H0HZ0 Replacing control due to unit failing to send power to cooling fan. Unit would preheat to 150 degrees and then flash f8e0 error code. Replaced control. Ran preheat to 350. Unit preheated up as it should. Could hear cooling fan running. Unit tested good

Near North Ave, Rochester, NY 14626
Evan E.

Evan E.

DRYER FRIGIDAIRE FAQG7077KW0 Customer stated that while unit was running unit was very noisy. Disassembled unit to inspect rollers and pulley. Rollers all looked up to satisfaction as did pulley. Reassembled unit and ran test cycle. Unit is much quieter now. If issue persists order Motor part # 134693302Collecting service call fee

Near Burning Brush Dr, Rochester, NY 14606
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300ESS01 Unit is not cooling. No frost pattern. Ordering compressor and evaporator. ; ordrng 1 WPW10317014 (evaporator) and 1 WPW10507886 (compressor)

Near Lake Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced left hand door for wire harness torn . Heated gasket so the door will seal . Tested unit . Tested good .leveled doors.

Near La Tour Manor, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Unit is only make a few hollow cubes at a time due to a restricted needle valve. Recommending that the customer replace

Near Main St, Brockport, NY 14420
David L.

David L.

REFRIGERATOR WHIRLPOOL GB2FHDXWB04 Fresh food is not cooling due to a frosted evaporator. Compressor relay is not unlatching. Replaced jazz board. Customer wanted to defrost themselves when convenient. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Ridge Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Self closure is not working properly in freezer slides and is causing condensation. Ordering new rails; ordrng 2 W11265130 (cables)s

Near Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced fresh food evaporator cover and thermistors due to frosting. Sealed cabinet to liner. Changed defrost setting to an 8 hour fixed. Customer to monitor

Near Summers Pl, Ontario, NY 14519
David L.

David L.

WASHER WHIRLPOOL WTW8500DW Gearcase is making a noise. Ordering transmission. Part covered per KB; ordrng 1 W10811956 (drum assy)

Near Sundance Trail, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Replaced ice door due to air infiltration. Customer to monitor

Near Autumn Breeze Ln, Ontario, NY 14519
Steve M.

Steve M.

RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch

Near Sparrow Dr, West Henrietta, NY 14586
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW2 Found stand pipe to low causing long fill error codes. Customer is going to rais stand pipe.

Near Virginia Ave, Rochester, NY 14619
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 Found hot and neutral on outlet is reversed. Customer is going to repair. Tested washer with extension cord to good power. The washer tested good with proper power to machine.

Near Roxborough Rd, Rochester, NY 14619
Steve M.

Steve M.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Found harness in door is broken causing no ice production. Ordering door; rqstng P&A on 1 LW10839374 (FREEZER DOOR )

Near N Church Rd, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found freezer door liner broke and screw receiver is not attached to liner causing door to not close. Quoted customer and they denied repair. Called office and got the part covered under loyalty retention program ; ordrng 1 12977864SQ (dor-fip ss)

Near Churchill Dr, Rochester, NY 14616
Steve M.

Steve M.

RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch

Near Sparrow Dr, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFSS2325TE Found hinge missing a screw. Added screw so door closes properly.

Near Exchange St, Rochester, NY 14608
Evan E.

Evan E.

RANGE KITCHENAID KFGU766VSS04 Customer stated that unit would not stopping flashing control lock and unit would not stop beeping. Attempted to turn control lock off upon arrival. Unit would not respond to commands. Unplugged unit and removed cooktop cover. Discovered that bottom tray of cooktop was full of water. Unit had large amount of moisture built up on bottom of control and spark module was partially submerged in water. Cost of repair is greater that value of unit. Customer is going to replace unit. Collecting service call fee

Near Willmingham Ct, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFG770H0FZ0 Replacing flue due to customer complaining of odor coming from inside stove when running bake cycle. Customer recently had floors refinished and also paintwork done inside home. Suspecting this May be partial cause for issue. Replaced flue and ran test bake cycle. Unit tested good

Near Millford Crossing, Penfield, NY 14526
Evan E.

Evan E.

DRYER AMANA NGD4655EW2 Replacing drum assembly due to paint chipping on original drum. Replaced drum. Ran test cycle. Unit tested good

Near Helendale Rd, Rochester, NY 14609
David L.

David L.

DRYER WHIRLPOOL RGD4516FW0 Replaced burner and cut off due to unit not heating. Unit tested good; dspstn on spec-tagged invntry: 1 WP338906 SENSOR

Near Rockway Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSBS25INBL00 Unit temperatures are not not hitting target and are high . Went into diagnostics thermistors test good . Air baffle tested good . Evap fan motor turned on and condenser fan turned on as well . Condenser coil is clean . Compressor turns on and the heater is working . Took evap cover off and found the evap frost was good . Did see the evap fan struggling to turn on . Called techline SR 7726096814 . Techline suggested replacing evap fan and control . Techline said to try evap fan first . Ordering fan W10822580. If problem persists order W10823804; ordrng 1 W10822580 (evap fan motor)

Near Boynton Rd, Walworth, NY 14568
David L.

David L.

WASHER MAYTAG MVWX655DW0 Rechecked auto test. Unit not going through diagnostics properly. Replaced control. Tested and calibrated.

Near Barry St, Brockport, NY 14420
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFCO22EVBL2 Drain tube was plugged . Installed in drain tube . W10619951 drain tube is covered S38253 . Cleaned drain by evaporator as is was frozen . Tested unit . Tested good .

Near Meadow Cove Rd, Pittsford, NY 14534
Dave F.

Dave F.

RANGE WHIRLPOOL WFE525S0HZ1 Oven element squeaking will running . Found the bake element legs were rubbing on the bottom . Bent the legs toward the door and put aluminum foil around them tested unit . Tested good .

Near Washington Ave, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL LA6058XTW0 Motor on washer is bad . Ordering motor WP661600. ; ordrng 1 WP661600 (drive motor)

Near Baird Rd, Penfield, NY 14526
Dave F.

Dave F.

DRYER MAYTAG MEDC465HW0 Dryer not drying . Found the connection to the pigtail on the dryer was loose . Tightened pigtail on unit . Unit tested good .

Near Spinnaker Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Replaced control and programmed it . Cleaned condenser coils . Unit is now running as expected.

Near Maryview Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL NOT AVAILABLE Customer stated that unit was not draining inside bellow. Water was sitting inside bellow at end of cycle. Upon inspection discovered that bellow holes were clogged With hair causing issues removed bellow and cleared hair from backside of bellow also cleared drain hole on actual tub. Reassembled unit. Unit tested good

Near Baneberry Way, Hilton, NY 14468
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stated unit was flashing LF code. Checked for error codes. Unit had 2 stores codes f8e1 (long fill) f3e2 (inlet water temperature fault) ran test cycle. Unit would not fill while actuating hot or cold valve. Replaced valve. Ran test cycle again. Unit now filling as it should. Cleared codes. Unit tested good

Near Olympia Dr, Rochester, NY 14615
Dave F.

Dave F.

OVEN KITCHENAID KEBC247VSS02 Replaced inner glass and top broiler . Tested unit . Tested good .

Near Crandon Way, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR KENMORE 363.50622 Replaced water valve and ice maker that customer had bought lt was the correct part number. Tested water at dispenser. Has great flow . Customer will monitor ice maker . ; dspstn on spec-tagged invntry: 1 WR57X10026 VALVE

Near 5 Points Rd, Rush, NY 14543
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW Customer stated that dryer was very noisy while running. Discovered that left side roller was missing triangle clip causing wheel to move freely. This is causing issue. Replaced clip and cleaned roller and shaft. Ran test cycle. Unit tested good

Near Union St N, Rochester, NY 14605
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT920SADM3 Replaced middle spray arm and all spray arms are working now.

Near 5 Points Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB855DC3 Replacing lid lock due to unit failing to latch lid and also causing UI not to respond to commands. Replaced lid lock. Ran diagnostic cycle. Ran normal cycle to confirm function. Unit tested good

Near Short Rd, Newark, NY 14513
David L.

David L.

REFRIGERATOR WHIRLPOOL MBF1958XES3 Replaced ice maker that was not calling for water unit tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Penn Ln, Rochester, NY 14625
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Replaced dispenser for leaking as per manufacturer recommendation. The customer is going to monitor.

Near Andrews Way, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 F7E1 error code stored. Unit completed auto test but would not spin; agitator would spin but not at the same speed as the basket. Replaced hub. Unit testing good. ; used 1 W10528947 (HUB) from stock

Near Farrell Rd Exd, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Molded freezer gasket due to ice in the freezer. Freezer door is sitting crooked and pushed in on the bottom left corner. Ordering door, gasket and rails. ; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket)"

Near Venice Cir, Irondequoit, NY 14609
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4850HW0 Replaced panel. Repair successful.

Near Hunting Spring, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 Unit drying as it should. No issues present.

Near Lake Ave, Rochester, NY 14613
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726085664 replaced doors for dents on arrival. Ordering led control for shelf lights pulsing. ; ordrng 1 W10804160 (cntrl-elec LED) and 1 W10909034 (tray-drip)

Near Silverton Glenn, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC704FPS03 Ice maker has frozen block on the bottom of the ice bin . Checked ice maker in diagnostics. Checked thermistors and all fans including icemaker fan . Everything tested good .temps are good in both sections . . Adjusted doors to make sure that they are closing right and locked the legs down . Customer is using reverse osmosis .Called techline SR 7726084864 . Went over everything with techline . Techline said to have customer checked pressures as they need to be between 40 to 60 psi . Advised customer . Unit tested good .

Near Kipp Rd, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER KENMORE 11047512603 Replaced control. Repair successful.

Near Highland Ave, Rochester, NY 14620
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED9300VU1 "No heat, L2 displayed on machine while running. F31 error code stored. Frayed wire going to heating element is the source of issue. Replacing harness and element.; ordrng 1 W10111063 (HARNESS) and 1 WP8544771 (HEATING ELEMENT)"

Near Attridge Rd, Churchville, NY 14428
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ET8MTMXKQ02 Unit is on gfci plug . Tested unit with extension cord to non gfci plugged . Unit did not trip and was running as expected . The circuit breakers were recently changed and may be on arc fault circuit breaker. May need regular outlet with a arc fault breaker . Condenser coils need to be blown out and cleaned .

Near Sandy Beach Dr, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 "Customer states unit will not spin. F7E1 F7E5 F8E1 error codes stored. Unit completes auto test, but sounds as if the motor is struggling to agitate and hesitates to spin. Replacing motor and shifter. ; ordrng 1 W10890624 (MOTOR) and 1 W10913953 (SHIFTER)"

Near Portage St, Rochester, NY 14621
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF991BOOM00 Replaced gaskets on left and right hand doors . Icebin for plastic shavings . Pantry drawer control for casing erratic ice making and dispensing. Replaced user interface and main control in the back . Tested unit . Tested good . .

Near Spencer Ln, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was stuck on sensing mode. Upon arrival checked for worried codes. Unit was displaying code for lid switch fault. Cleared code and attempted to run diagnostic cycle. Unit would not run cycle due lid failing to latch. Discovered debris inside latch causing issue. Cleared debris and attempted to run test cycle again. Lid locked as it should and unit progressed through cycle like it should. Ran drain and spin cycle to confirm function outside of test mode. Unit tested good

Near Melville St, Rochester, NY 14609
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Replacing ice bin due to bin being very difficult to move and ice Shute seal due to unit beginning to form large chunks of ice in front of ice bin. Replaced seal. Replaced ice bin. Had customer test ice bin. Unit tested good

Near Bluestone Hollow, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS0 Customer stated that keypad was stuck on. And lights were flashing but could not select commands. Upon inspection discovered that customer had control lock on and didn’t realize. This was causing issue. Turned off control lock and checked for error codes. No codes were present. Ran diagnostic cycle. Unit tested good.

Near La Quinta Dr, Webster, NY 14580

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