Near Webster, NY 14580
James
Job Details: 02/25/2021
DRYER WHIRLPOOL WED49STBW1 "Q1 n. Q2 n. Q3 n. Unit does not have long enough vent to clean behind without vent falling off. Need flex vent, clamp, and 90 deg elbow. ; ordrng 1 Pipe and 1 90deg, rqstng P&A on 1 Clamp4in (Jm order), used 1 Sh15 from stock"
Near Clifton Springs, NY 14432
Dave
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7120HW0 After washing clothes . Console becomes unresponsive . ordering console W11413339; ordrng 1 W11413339 (Console)
Near Rochester, NY 14608
Evan
Job Details: 02/25/2021
RANGE WHIRLPOOL WFG505M0BS3 Customer stated cooktop was not installed correctly. Discovered that cooktop was not mounted properly causing burners not to operate. Adjusted cooktop and reinstalled properly. Tested burners. Unit tested good
Near Brighton, NY 14610
Steve
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL GU940SCGB3 Replaced door switch for failing switches and not starting.
Near Rochester, NY 14618
Tanner
Job Details: 02/25/2021
DRYER KENMORE 110.784227 "Q1 no Q2 no Q3 noComplaint of no heat. Tested continuity of thermal fuse tested good. Igniter tested good. No continuity through radiant sensor. Replaced radiant sensor. Unit tested good. Lubricated roller supports. Cleaned dryer cabinet.; dspstn on spec-tagged invntry: 1 279834 COIL KIT 1 WP3392519 FUSE-THERMAL , and 1 WP338906 SENSOR"
Near Rochester, NY 14609
Tanner
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4855HW2 Q1 no Q2 no Q3 noComplaint of noise during fill and unit not rinsing thoroughly. Ran auto diagnostic and pipes are water hammering. Reccomended customer have plumber install dampers to reduce noise. Cycle completed without issue. No stored errors. Unit working as designed. Reviewed use and care with customer.
Near Brockport, NY 14420
Tanner
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 noNew door damaged out of box. Reorder door.; ordrng 1 W11259006 (Lid)
Near Sodus Point, NY 14555
James
Job Details: 02/25/2021
50#IM 15' FS KITCHENAID KUIX335HPS00 Q1 n. Q2 n. Q3 n. Unit makes humming noise and doesn't do anything. Found valve is humming. Verified water pressure to valve. Need water valve. ; ordrng 1 W10897719 (Valve)
Near Rochester, NY 14620
Steve
Job Details: 02/25/2021
WASHER MAYTAG MVWX550XW1 Found a wire in capacitor coil that was worn causing no spin. Repaired wire and the washer is now spinning.
Near Rochester, NY 14610
Steve
Job Details: 02/25/2021
RANGE JENN AIR D156B Replaced door gasket for torn gasket.
Near Palmyra, NY 14522
Dave
Job Details: 02/25/2021
RANGE WHIRLPOOL MERH752BAQ "Replaced left rear heating element. Tested unit , tested good"
Near Rochester, NY 14624
David
Job Details: 02/25/2021
REFRIGERATOR MAYTAG MRT118FFFH04 Found unit short cycling on the compressor start device. Replaced with spare stock. The compressor started and the unit began to cool. Unit was unplugged when arrived customer is to monitor for 48 hours. ; schdld next appmnt for 3/9 TUE !
Near Rochester, NY 14607
Dave
Job Details: 02/25/2021
WASHER WHIRLPOOL n/a Test test test . Tested SD mobile
Near Sodus Point, NY 14555
James
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Q1 n. Q2 n. Q3 n. Nameplate is crooked. Door handles are stainless not black stainless. Adjusted name plate. Left part. Need handles; ordrng 2 W11125624 (Handle)s and 1 W11199708 (Handle)
Near Rochester, NY 14610
Steve
Job Details: 02/25/2021
REFRIGERATOR AMANA BBI20TW Replaced foot on right front foot for stripped foot.
Near Hilton, NY 14468
David
Job Details: 02/25/2021
DRYER MAYTAG MGD7230HW0 Unit was not drying because the gas valve coils would not open the gas valve. Replaced valve coils unit tested good; used 1 279834 (Coil) from stock
Near Webster, NY 14580
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit ran a normal cycle for 4 hours. No error codes. Recalibrated control. Need control. ; O-emld tckt
Near Lyons, NY 14489
Dave
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW1 Replaced capacitor and calibrated unit . Ran auto diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR
Near Spencerport, NY 14559
David
Job Details: 02/25/2021
RANGE KITCHENAID KFEG500EBS3 Customer is concerned with the surface elements cycling on and off when cooking on high. This is normal operation referred customer to use and care guide.
Near Rochester, NY 14615
David
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW4 The transmission is running on the drum seal causing a noise. Ordering gear case. ; ordrng 1 W11393685 (Gearcase)
Near Rochester, NY 14624
Tanner
Job Details: 02/25/2021
WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 noComplaint of large loads comimg out wet. Following stored errors:F0E2 overseesF7E7 motor unable to reach target rpmRan auto diagnostic and completed without issue. After probing for more informatiom customer not using correct wash cycles for desired result. Customer washing 10 towels on towels load. Referred customer to power wash for higher spin speed. Advised smaller loads that do not exceed 50% volume of wash basket.
Near Williamson, NY 14589
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW3 Q1 n. Q2 n. Q3 n. Replaced gearcase and leveled washer. Ran calibration and spin in diagnostics. Unit no longer shaking excessively in spin.
Near Lyons, NY 14489
Dave
Job Details: 02/25/2021
WASHER AMANA NTW4516FW3 F8E1 long fill error. F9E1 long drain . Found debris in the drain pump . Removed debris unit is now draining as expected. . Drain hose is a little to long and needs to be fixed . Gave tips on how to fix that . Calibrated unit and ran auto diagnostics unit tested good
Near Geneva, NY 14456
Dave
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL MFF2258FEZ03 Ice maker is not cycling . Tested voltage has 120 volts . Replaced ice maker . Ice maker cycled and filled . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Pittsford, NY 14534
Tanner
Job Details: 02/25/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Q1 no Q2 no Q3 noComplaimt of upper rack not closing properly. Left hand track has failed causing adjuster to fail. Using S22916 to cover failed tracks. Customer to pay for new adjusters and labor to replace adjusters.; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10195840 (Positioned) and 1 WPW10340542 (Manifold), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Near Webster, NY 14580
James
Job Details: 02/25/2021
WASHER MAYTAG MHW5630HW0 Q1 n. Q2 n. Q3 n. Unit leaking and shaking across floor. Found dispenser leaking. Bellows started to wear from spin. Need control for spin. Bellows and dispenser. ; ordrng 1 W11322901 (Control) and 1 W11314648 (Bellow) and 1 W11465533 (Dispenser)
Near Spencerport, NY 14559
David
Job Details: 02/25/2021
MICROWAVE KITCHENAID KCMS1555SSS Door was stuck shut because the opening latch had a broken pin. Repaired pin door tested ok.
Near Webster, NY 14580
James
Job Details: 02/25/2021
DRYER MAYTAG MED5630HW1 Q1 n. Q2 n. Q3 n. Unit scraping on drum during use. Found the side panel touches drum. Loosened cabinet screws and retightened and unit no longer scraping.
Near Rochester, NY 14617
Evan
Job Details: 02/25/2021
OVEN MAYTAG MGR8880AB1 Customer stating that oven would not light intermittently. Upon inspection discovered that customer was using oven mat floor liner in order to protect floor of oven. The mat itself is blocking the vent holes for fresh oxygen to reach burner bar/igniter. Advised customer to trim Matt so that it is not blocking holes. Inspected igniter and confirmed igniter was lighting consistently. If issue is still present order ignitor. WPW10324262 -Ignitor
Near Canandaigua, NY 14424
Steve
Job Details: 02/25/2021
WASHER MAYTAG MVW7230HW0 Found lid locking but not registering with control that it’s locked. Then it would not unlock. Ordering control and lock; ordrng 1 W11394572 (LID LOCK ) and 1 W11419171 (CONTROL)
Near West Henrietta, NY 14586
Tanner
Job Details: 02/25/2021
WASHER WHIRLPOOL MHW8630HC0 Q1 no Q2 no Q3 IComplaint of no detergent being dosd during wash. Detergent level never goes down. Ran diagnostic test and detergent pump does spin but is not drawing any detergent. Swapped detergent hose connections at dispenser. Tested unit and unit tested good.
Near Walworth, NY 14568
Evan
Job Details: 02/25/2021
WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is having trouble draining and also showing a low flow error code. Codes stored are F9e1 and f8e1. Tested drain pump. Can hear pump impeller trying to run but failing. Also discovered cold water rinse valve solenoid is filling slowly. Ordering pump and valve ; ordrng 1 W11316256 (WATER VALVE ) and 1 W11458345 (DRAIN PUMP )
Near Webster, NY 14580
James
Job Details: 02/25/2021
RANGE JENN AIR JER8885RAS1 "Q1 n. Q2 n. Q3 n. Unit not heating on bake or broil. Warming drawer and top functioning. Need control. ; rqstng P&A on 1 WP8507P331-60 (Control quoted), ordrng 1 Sh15"
Near Rochester, NY 14622
Evan
Job Details: 02/25/2021
COOKTOP WHIRLPOOL KICU509XSS Replacing module due to unit flashing f47 error code for open fuse on right side of module causing burner not to operate. Replaced module. Tested burner. Unit tested good
Near Irondequoit, NY 14617
David
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL W11249158 Replaced sump due to unit not washing. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14617
David
Job Details: 02/25/2021
RANGE KITCHENAID KFGG500ESS0 Replaced weak oven door hinges and bezels.
Near Fairport, NY 14450
Evan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB7749SBM0 Customer stating that unit is failing to clean properly. Discovered that dispenser was failing to open and release soap into cycle. Also discovered that door gasket is worn and will need to be replaced. Ordering parts ; ordrng 1 W11032769 (DISPENSER ) and 1 W11177741 (GASKET ) and 1 WPW10401481 (HANDLE POCKET ) and 2 WPW10508950 (RACK STOP )s
Near Rochester, NY 14616
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Clutch would not disengage in diagnostics. Teeth broke off from cam pulley. Need cam; ordrng 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Irondequoit, NY 14609
Evan
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Customer stated that unit was not responding to commands and lights inside unit were off. Discovered that compressor was not running. Inspected compressor and discovered that wiring harness was pinched causing compressor not to receive voltage. Straightened harness and confirmed compressor was running and unit started cooling. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB4949SHZ1 Q1 no Q2 no Q3 noComplaint of no wash. Following stored F7E1 heating issue.Cleared error. Ran autodiagnostic and unit did not fill properly. Checked water supply and water pressure too low. Advised customer reach plumber to address water supply.
Near Fairport, NY 14450
Steve
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced led in fresh food section for shorted led causing dim light. Replaced seal on left door that meets the icemaker for missing seal. Replaced freezer door switch and shroud for freezing light switch. Replaced gaskets for torn gaskets and magnets falling out.
Near Victor, NY 14564
Steve
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced motor sump for not washing dishes. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Walworth, NY 14568
Evan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8959SKZ0 Replacing drain pump due to pump failing to run consistently. Replaced pump. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 W11497943 PUMP-DRAIN W/CHOPPER
Near Rochester, NY 14626
David
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 Customer concerned with a popping noise coming from the back of the refrigerator. Pulled unit out and removed tape and labels from power cord that were blowing when the fan turned on. Noise went away
Near Canandaigua, NY 14424
Steve
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5000DW1 Replaced gearcase and control for loud operation and erratic operation. Cali rated and tested. The washer tested good
Near Rochester, NY 14626
David
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Customer was concerned with the refrigerator making noises. Checked damper fans and compressor for abnormal noises could not re-create any noises that were not normal operation. Its likely that the customer was hearing defrost noises. Noticed that the crisper bins were warmer than they need to be. I found that the lower crisper bin was not seated all the way to the back preventing the refrigerator door from sealing properly. Receded crisper bin. Found that the customer has product loaded all the way to the back wall and upper three shelves causing airflow problems. Recommending that the customer at move items forward to leave the back airway clear for proper airflow. Set refrigerator compartment up one bar to improve cooling in that compartment. Customer to monitor
Near Clifton Springs, NY 14432
Dave
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW2 Actuator is not shifting unit from spin to agitate. Replaced actuator.calibrated unit . Ran auto diagnostics unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock
Near Leicester, NY 14481
Dave
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7500GC2 Replaced lid and hinges . Tested unit and calibrated it . Unit tested good .
Near Webster, NY 14580
James
Job Details: 02/19/2021
WASHER MAYTAG MVWB865GW0 Q1 n. Q2 n. Q3 n. replaced gearcase and control. Calibrated and ran diagnostics cycle successfully.
Near Webster, NY 14580
James
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 n. Q2 n. Q3 n. Door clicking on rh side and water dripping from dispenser. Door was hitting hinge when opening. Adjusted door and leveled feet. Clicking noise is grease inside the door where hinge inserts. Disconnected water lines at lower hinge and re connected. Dispenser no longer dripping.
Near Rochester, NY 14609
Evan
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit would not run a cycle. Checked for error codes. No codes present. Attempted to run cycle. Could hear unit attempting to fill but never actually filling. Discovered that fill line running from inlet valve to vent was pinched and causing issue. Was able to straighten line and tested unit. Unit now filling as it should. Ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWX700XW1 Customer stating that unit is stopping during cycle and never finishing cycle. Checked for error codes. Unit displaying code f0e2 for over sudsing and f7e1 for basket speed fault. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on normal wash and observed unit throughout cycle. When reaching 12-16 min portion of cycle unit continually was running drain pump in an attempt to remove suds in machine. Unit was oversudsing during wash cycle and tech did not add any soap. Ran rinse and spin to finish cycle and confirm unit is spinning as it should. Advised customer to use afresh tablets to clean unit to prevent sudsing issue. If unit continues to have issue after sudsing is resolved control will need to be replaced. Collecting service call fee for now. Control part number and cost listed below if needed. Control (W10405819) $85.00S&H $15.00 Labor $76.40
Near Webster, NY 14580
James
Job Details: 02/19/2021
OVEN WHIRLPOOL WFE540H0ES1 Q1 n. Q2 n. Q3 n. unit will not heat on bake. Bake element open. 241v to element. Need parts. ; rqstng P&A on 1 W10779716 (Element)
Near Hilton, NY 14468
David
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE234GPS0 Replaced sump due to an open wash motor winding. Unit filled and sprayed as it should. Noticed that the unit drains through the floor into a trap with no air gap. Explained that this installation may cause issues with syphoning while running. Did not see this to be the case while testing. An air gap will need to be added if this issue begins to cause problems.
Near Mendon, NY 14506
Steve
Job Details: 02/19/2021
RANGE WHIRLPOOL WEE730H0DSO "Replaced main control and temp probe for runaway temps. On testing found the element was broken. Ordering element. ; ordrng 1 W10779716 (elmnt-bake), dspstn on spec-tagged invntry: 1 W11050557 CONTROL"
Near Rochester, NY 14612
David
Job Details: 02/19/2021
DRYER WHIRLPOOL WGD5100HW0 Retested moisture sensor. Connected meter to j13 and used a putty knife to complete circuit. Tested ok. Thermistor also tested in range at 21k for temp. Replaced acu and verified operation. Went over use and care with the customer.
Near Rochester, NY 14612
David
Job Details: 02/19/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Customer was concerned with a noise that was coming from the refrigerator. This had only happened one time and has not happened since. Checked compartment temperatures. No visible evidence of ice build up anywhere. The evaporator and condenser fans are operating properly and defrost tested ok in diagnostics. Customer to monitor This customer does not have email
Near Rochester, NY 14606
David
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had found a puddle of water underneath the refrigerator. The water supply had been shut off since. Had the customer turn the water supply back on. Water is fed into the isolation valve and then goes straight to the ice maker. Did not see any evidence of a leak anywhere. Filled the ice maker and checked freezer compartment and defrost drain. Did not find anything that would indicate a leak coming from the refrigerator or water supply.
Near Rush, NY 14543
Dave
Job Details: 02/19/2021
WASHER MAYTAG MVWB766FW0 F0E5 off balance load . Ran unit in diagnostics. Unit tested and sounds good . Calibrated unit . Customer says hears grinding during spin or drain . Gear case is good nothing leaking . Filled washer . Tested drain pump . Ran unit in high spin . Unit tested good . Customer will try to take video of noise .
Near Rochester, NY 14606
Tanner
Job Details: 02/19/2021
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.Verbal signature acknowledged.; used 1 W10810403 (LID LOCK ASSY) from stock
Near Penfield, NY 14526
Tanner
Job Details: 02/19/2021
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of no agitation. Grinding noise made and unit would not agitate. Ran unit and issue did not manifest. Opened front panel and inspected inside cabinet. Unit is in pristine condition. All operations testing good. Advised customer this could be a precursor to a failing transmission. If issue returns advisd to attempt hand spinning basket to see if that aligns gears in a position that will grab instead of grinding. Advised service fee covers 30 days and trip back out if issue does return.
Near Webster, NY 14580
Tanner
Job Details: 02/19/2021
WASHER MAYTAG MVWC565FW1 Q1 no Q2 no Q3 no Complaint of poor spin and drain. Same as previous complaint. Following stored errors:F0E5 off balance load.Ran autodiagnostic and during spin was a grinding noise. Inspected drive hub and found drive hub had worn out. Inspected tines on drive shaft and corrosion on gearcase is causing drive shaft to wear out drive hub. Needs new drive hub and gear case. Hub covered under ATEC warranty. Quoted customer for gearcase. Due to cost of repair customer is reaching manufacturer for assistance.
Near Webster, NY 14580
Tanner
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE204EPA3 "Q1 no Q2 no Q3 noReplaced console, adjusters, spray arms, filter screen. Tested unit via autodiagnostic and unit tested good."
Near Ontario, NY 14519
Tanner
Job Details: 02/19/2021
DRYER WHIRLPOOL MGDB766FW0 Q1 no Q2 no Q3 no Replaced felt pad around drum. Tested unit and unit tested good.
Near Pittsford, NY 14534
Steve
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced upper rack adjusters for falling rack. Whirlpool supplied parts.
Near Rochester, NY 14608
Evan
Job Details: 02/19/2021
WASHER GE GNW128PSMVW Customer stating that unit will not spin out properly. Discovered that customer is overloading machine. Customer is under impression that this is a regular size washer. Advised customer that this is a compact washer therefore loads need to be smaller for that reason. Unit is not spinning out properly because of load size. Spoke with customer about proper cycle selection and how to properly use machine. Unit itself tested good
Near Pittsford, NY 14534
Dave
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE104ESS2 "F7E1 heater error code .F5E1 door stuck open error . Wash pump is not runnning , verf 120 volts going to motor . Also wash pump is leaking .wash pump WPW10605057; ordrng 1 WPW10605057 (pump and motor assy)"
Near Victor, NY 14564
Steve
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWX655DW2 "7730046318Called tech line and they recommended to replaced lower harness and shifter together. Ordering lower harnesses for losing power during spin. ; ordrng 1 W10913953 (actuator) and 1 W11255099 (HARNESS), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"
Near Rochester, NY 14606
Evan
Job Details: 02/19/2021
DRYER AMANA NED4655EW1 Replacing timer due to timer failing to advance. Replaced timer. Tested unit. Unit tested good
Near Fairport, NY 14450
Dave
Job Details: 02/19/2021
WASHER MAYTAG MHW8630HC3 No error codes . Dispenser drawer float was not in the correct location and not allowing the soap to dispense correctly. Fixed float so that it is on the back side not the front near the fill hole. Tested detergent pump . Tested good . Set soap concentrate to 2x . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave
Job Details: 02/19/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 Both fresh food door gaskets are torn . Ordering gaskets W10830046 grey .; ordrng 2 W10830046 (gasket-fip)s
Near Webster, NY 14580
James
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Q1 n. Q2 n. Q3 n. Shelves are about 4 inches from back wall so food falls off the back. Styrofoam sticking out on water reservoir. Gap on liner on bottom if ff section is about 3\8 inch. Cabinet liner warped on rh side. Called techline. 7730046808 they are evaluating claim for non repairable
Near Fairport, NY 14450
Dave
Job Details: 02/19/2021
REFRIGERATOR KITCHENAID KURL104EPA00 Replaced door gasket . Customer says unit is vibrating and making noise . Pulled unit out did find the drier might be vibrating and hitting frame . Made adjustments to tubing. Unit still not making noise . Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWB766FW0 *repair/service covered under 5 year manufacturer warranty*Q1 no Q2 no Q3 noComplaint of no agitation. Inspected agitator and agitator is worn through center and not grabbing gearcase. Inspected gearcase and gearcase tines are good. Ordering new agitator; ordrng 1 W11161960 (Agitator)
Near Irondequoit, NY 14617
Tanner
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL KDFE104HWH1 Q1 no Q2 no Q3 no Replaced inlet valve. Tested unit and unit tested good.
Near Rochester, NY 14606
Evan
Job Details: 02/19/2021
RANGE KITCHENAID KFEG500EBS3 Customer stated that unit is producing clicking noise while running bake cycle. Upon inspection discovered that bake relay is causing noise bake relay is continually clicking on and off more than usual. Once bake cycle is executed realy continually clicks every 2-3 seconds. Control will need to be replaced. Ordering control ; ordrng 1 W11088877 (CONTROL )
Near Rochester, NY 14626
David
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer was concerned with fresh food compartment temperatures and lighting on the top shelf and in the freezer was out. Replaced freezer LED module lights returned. S191AQ for parts and labor. Customer had temperature issues in the past however when checked with digital thermometer today temperatures in the fresh food sections reflected the set temperature on the way. These readings did not match the thermometers at the customer had inside of the unit currently reading temperature. Freezer temperature also tested good at -2°. The refrigerator appears to be cooling properly. As code to cover parts and labor for the LED module.; used 1 W10695459 (Module) from stock
Near Webster, NY 14580
James
Job Details: 02/19/2021
MICROWAVE WHIRLPOOL WMH32519FZ0 Q1 n. Q2 n. Q3 n. Replaced control and left light bulb with customer. Unit functions properly. ; dspstn on spec-tagged invntry: 1 8206232A BULB
Near Rochester, NY 14615
James
Job Details: 02/19/2021
WASHER MAYTAG MVWB835DW4 Q1 n. Q2 n. Q3 n. End time not working and cold water dispenses on hot. F2e1. Cleared code and calibrated. Tested valves in diagnostics. Retested sanitize cycle and hot water dispenses with proper end tone. Customer is to monitor if problem persists replace. Control and user interface
Near Webster, NY 14580
James
Job Details: 02/19/2021
WASHER MAYTAG MVW6230HW0 Q1 n. Q2 n. Q3 n. Replaced gearcase and tested. Unit makes droning noise. When motor changes speed it makes belt squeal on drive pulley. Need motor; ordrng 1 Q1n.Q2n.Q3n. (Motor)
Near Rochester, NY 14624
Dave
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 replaced dishwasher door gasket. Tested unit. tested good .
Near Rochester, NY 14623
Dave
Job Details: 02/19/2021
WASHER MAYTAG MVWB766FW1 Replaced gear case . Calibrated unit . Ran auto diagnostics unit tested good .
Near Rochester, NY 14620
Steve
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE334GPS0 Customer states the unit leaked on left side of door. Removed outer panel and found insulation that wraps wire on inner door was pushed into tray and was restricting water flow. Moved insulation and tested. The dishwasher did not leak.
Near Brighton, NY 14610
Steve
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL GU940SCGB3 "Cleaned float switch that was stopping water from coming into dishwasher. Found door switch is erratic and not always starting dishwasher. Ordering switch kit. ; ordrng 1 4318273 (switch kit,door)"
Near Spencerport, NY 14559
David
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL MFT2772HEZ Freezer module is shorted. Replaced W10695459 freezer module. Light tested good. S191AQ for parts and labor; used 1 W10695459 (Module) from stock
Near Brockport, NY 14420
David
Job Details: 02/19/2021
WASHER WHIRLPOOL WTW8900BC0 Replaced worn bearings. Unit tested good. ; used 1 W10435302 (Bearing) from stock
Near Rochester, NY 14618
Steve
Job Details: 02/19/2021
DRYER WHIRLPOOL LEQ9858PW0 Replaced heater for open heater causing no dry. The dryer tested good. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Rochester, NY 14612
James
Job Details: 02/19/2021
DRYER WHIRLPOOL WGD5300VW0 "Q1 n. Q2 n. Q3 n. Unit hums but won't rotate drum. Drum will rotate if it is assisted by hand. Inspected rollers. Need motor, and belt replaced as maintenance. Customer paid in full. ; ordrng 1 279827 (Motor) and 1 Sh and 1 341241 (Belt)"
Near Rochester, NY 14623
Steve
Job Details: 02/19/2021
WASHER MAYTAG MVW6230HW0 Customer is concerned with amount of water. Found no error code and washer filled as expected. Informed customer of high efficiency washer water levels. And recommended deep fill wash. The washer is working as designed.
Near Rochester, NY 14618
Steve
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Found diffuser noisy and not finding home position. Ordering diffuser; ordrng 1 W11236851 (DIFFUSER)
Near Webster, NY 14580
James
Job Details: 02/13/2021
MW-HOOD COMBO MAYTAG MMV4206FZ2 Q1 n. Q2 n. Q3 n. Replaced door switches and tested. Unit functions properly
Near Ontario, NY 14519
James
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW72HEDW0 "Q1 n. Q2 n. Q3 n. Replaced control, panel, and dispenser. Ran diagnostics cycle successfully."
Near Ontario, NY 14519
James
Job Details: 02/13/2021
DISHWASHER MAYTAG MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Dispenser door broken off. Replaced dispenser and tested in diagnostics. ; used 1 W10861000 (DISPENSER) from stock
Near Rochester, NY 14621
James
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW7500GC2 "Replaced clutch, gearcase,and latch. Calibrated and ran spin cycle. Unit functions properly."
Near Caledonia, NY 14423
Steve
Job Details: 02/13/2021
DRYER WHIRLPOOL WGD5300SQ0 "Vent tested good. Heat started at beginning of cycle. Replaced gas coils for not always turning flame on. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL , used 1 279834 (COIL KIT) from stock"
Near Lima, NY 14485
Dave
Job Details: 02/13/2021
RANGE AMANA AGR6603SFW2 Flames on unit were to high . Adjusted the flames and tested unit . Unit tested good .
Near Rochester, NY 14609
Evan
Job Details: 02/13/2021
DRYER MAYTAG MEDB766FW0 Customer stated that sound is no longer working on control panel. Discovered that console will no longer produce noise. Unit will responds to commands but fails to chime when selecting keys. Ordering console ; ordrng 1 W11042482 (CONSOLE )
Near Webster, NY 14580
James
Job Details: 02/13/2021
WASHER MAYTAG MVWB835DW0 "Q1 n. Q2 n. Q3 n. Unit leaves white streaks all over clothes. Agitator clunking during use. Rotor is loose. Need gearcase. Customer going to wait on repair; rqstng P&A on 1 W11455453 (Gearcase), ordrng 1 Sh15"
Near Rochester, NY 14618
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of door not locking. Cycle won't start.F5E3 door latch error.Replaced door lock. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Near Rochester, NY 14620
Tanner
Job Details: 02/13/2021
WASHER ROPER RTW4516FW2 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.; used 1 W11307244 (LATCH) from stock