Local Reviews
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Evan E.
COOKTOP JENN AIR JGC8536ADB Ordered replacement knobs for cooktop for customer. Replaced knobs
Evan E.
REFRIGERATOR KITCHENAID KRFF300ESS00 Customer is experiencing issue with door closing due to rail icing up on left side. Door is not able to close fully due to rail not secured to cabinet. Used longer screws for liner rail to keep rail in place. Tested door. Unit tested good. Advised customer to monitor and check for frost build up periodically.
Evan E.
OVEN WHIRLPOOL WGG745S0FS02 Customer stated that boiler pan was popping each time unit was heating. Upon inspection discovered that pan had warped causing issue. Ordering replacement pan ; ordrng 1 WPW10272546 (BROILER PAN )
Evan E.
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit was producing noise since repair. Upon inspection discovered that concrete counter Weight on bottom of tub was loose this was causing issue. Tightened weight and ran test cycle. Unit tested good
Evan E.
OVEN WHIRLPOOL WFG525SOHZ1 Customer stating that unit is not lighting broil correctly. Stating that left side of broil burner bar will light but right side will not then gas will shut off. Inspected orifice upon arrival. Ran finger over orifice to confirm orifice was not blocked. Ran test broil. Unit is lighting as it should. Tested broil multiple times. Unit is lighting as it should. Suspecting that orifice May have had some sort of block causing issue. Can not replicate issue while in home ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Evan E.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replacing refrigerator door gasket due to bottom of gasket on original gasket not sealing correctly . Replaced gasket unit tested good
David L.
RANGE KITCHENAID KSGG700EBS1 Replaced front door panel that was broken
David L.
REFRIGERATOR KITCHENAID KRMF606ESS01 Sr7726422260 frost drain is frozen due to a warped drain pan. Techline recommending replacing the drip tray. Ordering drip tray. Customer slipped on the water that had leaked from the unit. Documented with the safety team at whirlpool per customers request. Whirlpool is going to exchange unit 7726344293
Shaiman C.
DRYER WHIRLPOOL WED5000DW2 Replaced door switch. Repair successful.
Shaiman C.
DISHWASHER AMANA ADB1400AGW1 "Customer states the unit stopped washing dishes. Machine turns on, drains, & fills as it should, but will not spray water to wash dishes. Sump motor needs to be replaced.; ordrng 1 W10888591 (SUMP MOTOR)"
Shaiman C.
WASHER WHIRLPOOL WTW8500BC0 Replaced tub bearings. Unit testing good.; dspstn on spec-tagged invntry: 1 W10435302 BEARING
David L.
DISHWASHER GE GDF570SGJ0CC Replaced dead UI unit tested good
David L.
OVEN WHIRLPOOL WFE525S0HS0 Replaced damaged door and nameplate
Shaiman C.
WASHER WHIRLPOOL TAWX700JQ2 "Customer states clothes are coming out wet. Tested fill, drain and spin in normal, gentle, & permanent press. Unit is draining, but the spin cycle seems to be slightly slower than normal. Motor should be replaced. Customer will consider further repair.; rqstng P&A on 1 WP661600 (MOTOR)"
Dave F.
OVEN WHIRLPOOL WOD51EC7AS04 Unit has F1E1 error code . Tech sheet says replace control . Replaced control with W10842982 Tested unit . Unit tested good .
Dave F.
WASHER WHIRLPOOL WFW5620HW0 Unit not turning on. Found UI not responding to touch. Power cycled unit. No change. Checked control LED for ACU health.blinking per manufacturer standard. Tested power from ACU to UI and measured 13V DC. Replaced UI.tested in diagnostics.unit tested good.
David L.
WASHER AMANA NTW4516FW3 Rescheduled customer ; schdld next appmnt for 11/20 WED 9 am
Dave F.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Unit is not cooling . Could hear the compressor buzzing and not running . Unit needs sealed system work and compressor. Ordering compressor WPW10507886 and drier WPW10143759; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Dave F.
WASHER WHIRLPOOL WTW5000DW1 Washer is not spinning out the clothes . Found the hub was worn out Reason for the hub being worn is that the gearcase splines are also worn out . Unit needs new gearcase W11035751 and hub W10528947 . Customer was unavailable at the time. Labor 134.95. Customer still needs service charge collected ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Ice maker not cycling . Tested ice maker for power . Unit has power . Replaced ice maker . Cycled ice maker unit filled with water . Unit tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Dave F.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Unit has low charge . No frost pattern on evaporator. Ordering compressor W11125124 , evaporator W10858281n, UV drier WPW10143759; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Right hand door is scratched. Took photo . Ordering door W11307263 ; ordrng 1 W11223753 (nameplate) and 1 W11307263 (dor-fip)
Evan E.
DRYER WHIRLPOOL WED99HEDW0 Customer stated that unit was turning off on its own. Unit was displaying error code f6e1 for UI failing to communicate with user interface. Replaced UI ran test cycle. Unit tested good Approval code : NLAC10098396
Steve M.
DISHWASHER KITCHENAID KDTM704ESS1 Replaced spray arm. Found the diverted chimney tabs would not fasten to spray arm properly. Adjusted and fastened. If problem persists the unit will need the chimney.
Steve M.
REFRIGERATOR JENN AIR JFFCC72EFP02 On arrival the ice maker was full of ice. Fan not needed. Left with customer. Replaced spring and water dispenser paddle for sticking when pushed hard. The paddle works as expected.
Steve M.
MW-HOOD COMBO MAYTAG MMV4206FZ2 Replaced lamp holder for light no coming on all the time. Ordering light bulb that was broken during service. ; ordrng 1 8206232A (lamp 40 watt MAIL OUT ONLY. )
David L.
RANGE WHIRLPOOL WFG550S0HZ0 Replaced ignitor due to intermittent heating issue. Customer toMonitor; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Found unit had low charge. Replace dye drier and recharged. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
Shaiman C.
STACKED LAUNDRY MAYTAG MET3800XW1 "Customer states the unit leaks out the side during use. Tested fill drain agitate and spin with clothes loaded. Did a visual inspection of suspension and tub seal. Could not find any issues. Contacted the manufacturer who stated the only circumstance that could cause a leak from the lid was an over flow event, or not enough clothes. Customer then stated when the event would happen, the machine would not be overflowing, but a light load of clothes. Suggesting customer to ensure the water level and amount of clothes are at a reasonable ratio. No issues present. SR: 7726430121"
David L.
RANGE WHIRLPOOL KFEG500EBS3 Part revived was not the part intended. Re ordered trim ; ordrng 1 W11251351 (trim-vent)
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced door plug that was broken and removed label tag from the back that was tapping the wall.
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer reports the unit will not turn on, & had an electrician verify 120v to unit. Verified 120v. Attempted to test UI by disconnecting power, unplugging UI, then reconnecting power to ensure functionality of the control board. Test failed, thus suggesting the control board needs to be replaced. WNAOXNAAPL1; ordrng 1 W11116422 (UI) and 1 W11305308 (CONTROL BOARD), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
David L.
WASHER AMANA NTW4516FW3 Replaced the machine control due to unit not starting or accepting selections. Calibrated unit after installation. Unit testing good
David L.
REFRIGERATOR KITCHENAID KRFC704FSS01 Customer is getting a 20 degree temperature swing in the freezer. Freezer is at -2 with the UI reading 11. Ordering UI and freezer thermistor per Techline. Called Techline to documentSr7726434866; ordrng 1 W10858452 (harns-wire) and 1 W11330486 (UI)
Steve M.
DRYER WHIRLPOOL WED9600TA1 Replaced idler pulley and rollers for squeaking and noisy operation with maintenance kit. The dryer tests good.
Steve M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Sr#7726435566Found fill tube frozen. Called tech line. Wrapped fill tube heater around tube for better contact. If problem persists preorder fill tube heater assembly. Left preordered part with customer.
Evan E.
DISHWASHER KITCHENAID KDTE104ESS3 Installed new harness but unit is still having issues will not fill or drain. Ordering control and optical sensor ; ordrng 1 W10909703 (CONTROL) and 1 W11084121 (OPTICAL SENSOR )
Steve M.
REFRIGERATOR WHIRLPOOL GX5SHDXVY03 Tested ice makers in both refrigerators and they are both making ice. Cycled and tested. They both work as expected. Tightened handle on left refrigerator.
Evan E.
WASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit is stopping mid cycle. Checked for codes. No codes were present. Ran test cycle. Unit filled during test cycle but then shut off. Replaced control. Unit still would not power on. Discovered that unit was only receiving 84 volts unit needs 120 volts to run properly. Advised customer that breaker will need to be changed. Unit itself tested good once flipping breaker back on
Steve M.
REFRIGERATOR KENMORE 106.512621 "The drain pan is full of water. No water to machine. Quoted for condenser and defrost board. ; rqstng P&A on 1 4388932 (control,defrost adap) and 1 W10181323 (motor,fan), states that autho needed"
Steve M.
WASHER WHIRLPOOL WTW8500BC0 Found the wires to motor connection. Were broken. Repaired wires and tested washer. The washer tested good.
Steve M.
REFRIGERATOR GE GNS23GMHBFES "Quoted for water valve due to low water pressure causing fill tube to freeze. ; rqstng P&A on 1 WR57X10032 (valve,water)"
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Wnbhpnbapl1The frost food evaporator was full of frost causing noise from fan. Removed frost. Replaced fan with harness. Caulked liner for gaps. ; used 1 W11033168 (HARNESS) from stock
Steve M.
DISHWASHER GE GDT655SSJ2SS Unplugged the user interface and plugged it back in and the dishwasher started and tested good.
Dave F.
WASHER MAYTAG MVWB765FW3 Replaced UI and Control due to non start. Ran diagnostic and recalibrated unit. Unit tested good.
Dave F.
REFRIGERATOR WHIRLPOOL MFI2269FRZ03 Icemaker is cycling . Unit has water going to it but it is very slow . Checked the water valve closed and opened valve all the way . Tested water at dispenser. Unit water is still slow . Removed filter and installed bypass . Water flow is better . Unit came with possible bad filter . Customer will get another filter . . Lowered freezer temperature down to -2 . Checked ice maker fill tube . Fill tube is not frozen . Unit tested good.
Dave F.
DISHWASHER KITCHENAID KDFE104DSS2 F7E1 F. Ran diagnostic to clear error code. Unit tested good. Checked heat element to verify it is hot. Checked voltage from control to heater and measured 116.7 D.C. V. Checked resistance in heater and measured 16.1 Ohms. Reran diagnostic and received no errors. Unit tested good. . Just charged service call
Dave F.
RANGE JENN AIR JES9750CAB01 Replaced switches to burners . Burners still not working. Called techline SR 7726434332 . Techline said there are relays in this unit to the burners . Swapped a relay for another burner the burner that was not working. Is working now . Ordering relays WP8566493; ordrng 2 WP8566493 (relay)s
Dave F.
DRYER WHIRLPOOL WED92HEFW0 Replaced ripped door seal.. Door sealed good.
Dave F.
WASHER WHIRLPOOL WTW8500DC0 Replaced gearcase and wash plate due to splines on the gearcase that hold the wash plate in plate are worn out . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Sealed freezer cabinet.shimmed T bracket on freezer door. Heated and reseated gasket.unit sealed good. Adjusted temperatures to 38 for fresh food,. Freezer adjusted to 0."
Evan E.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit was not washing properly. Upon inspection discovered that water valve was underneath sink was off. Once tiring valve on unit ran as it should. Customer also stated that door was very squeaky while opening and shutting. Greased hinges and tested door. Unit tested good
David L.
REFRIGERATOR MAYTAG MFI2568AES Unit was not making ice due to the ice bucket auger being out of place and hitting the bail arm. Adjusted bucket and watched the ice maker cycle and fill.
David L.
DRYER MAYTAG MGDX655DW2 Unit is not shutting off in time dry or auto dry because the timer is not advancing. Replaced timer. Customer to monitor
David L.
REFRIGERATOR KITCHENAID KSCS25INW01 New filter causing valve flutter and poor water pressure water testing good with the filter removed. Suspecting bad filter. Customer is going to order another and if the problem persists the filter housing will have to be replaced WPW10121140 quoted 256.63 for part and labor
David L.
MW-HOOD COMBO MAYTAG MMV4205FB1 Replaced interlocks due to door error. Unit tested good
David L.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced cover and control per service pointer under S27311. Still waiting on door for hinge issue ; O-emld tckt
Shaiman C.
WASHER WHIRLPOOL WTW5000DW2 "Customer concerned about the unit not spinning out clothes, & clothes coming out wet. No error codes stored. Ran test verification cycle. Noticed water was draining slower than usual. A stocking was at the end of the drain hose, preventing water from draining freely. Suggested customer to remove the stocking to improve draining during spin cycle"
Shaiman C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer concerned about poor wash quality, not much water in the unit during a cycle. F7E1 code stored. No movement from spray arms during diagnostic test. Suspected a failed motor. Replaced sump. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
Shaiman C.
WASHER WHIRLPOOL WTW4816FW2 Customer reports the unit randomly stopped turning on. Indicator light on user interface was not illuminated. Replaced control board and calibrated. Unit testing good.
Shaiman C.
DRYER WHIRLPOOL WED4815EW1 "Customer concerned about long dry times. Tested exhaust temps. Unit is cycling at 89 degrees on low, 96 degrees on medium, & 102 on high. Averages are extremely low. Operating and high limit thermostats need to be replaced. ; ordrng 1 WP3387134 (OPERATING THERMOSTAT ) and 1 WP3977767 (HIGH LIMIT THERMOSTAT ), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Shaiman C.
DRYER WHIRLPOOL WGD4616FW1 "Customer states the unit is not heating. Tested unit in timed dry. Flame is present, but unit is short cycling. Coils should be replaced. SWPMB1AECM4B1; ordrng 1 WPW10328463 (COILS), dspstn on spec-tagged invntry: 1 279769 FUSE-THERMAL"
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that unit was not cleaning dishes and was not dissolving soap. Checked for error codes. Discovered unit was displaying code 4-3 for wash motor not running. Unit would fill but was never moving water through the cabinet. Replaced wash motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
Shaiman C.
DISHWASHER WHIRLPOOL WDF540PADM3 "Replaced drain pump. When attempted to test, the motor failed to spray water. 4-3 error code stored. Replacing sump motor. Filter cup is also missing. ; ordrng 1 W10872845 (FILTER CUP) and 1 W11025157 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Shaiman C.
RANGE KITCHENAID KESS907SWW06 Replaced UI. Unit then would not turn on. Removed the new control board that the customer installed and replaced it with the old board. Unit then came on and functioned as it should. Repair successful.
Evan E.
WASHER MAYTAG MVWB750YW0 Customer stated that unit was leaking on occasion. Ran test cycle and discovered that log valve is overfilling detergent cup. Also discovered that basket is hanging too low. Ordering log valve and suspension; ordrng 1 W10440786 (SUSPENSION ) and 1 W10853723 (LOG VALVE)
Evan E.
WASHER WHIRLPOOL n/a Maintenance person is out sick rescheduling for Monday 11/25; schdld next appmnt for 11/25 MON !
Dave F.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Refrigerator making noise while running . Could hear the refrigerant moving in the unit bubbling. Made sure there was suppressor putty on cap tube going into evaporator . Zip tied putty to make sure that it is nice and tight . Called techline SR 7726443296 . They suggested adding more putty 4318168 part number . . Customer will monitor and see if what I did fixed the issue . ; ordrng 2 4318168 (sealer-thrm)s
Evan E.
WASHER GE WSM2700DAWW Replacing drain pump due bearing inside pump becoming very noisy. Replaced pump. Ran test cycle. Unit tested good
Evan E.
DRYER WHIRLPOOL WED6620HC1 Replacing control due to unit failing to run cycle. Replaced control and ran test cycle. Unit tested good
Evan E.
WASHER MAYTAG MVWC416FW1 Customer stated that agitator tube had fallen off. Discovered that hole in bottom of agitator tube is becoming too wide causing bolt to slip through. Tube needs to be replaced. Customer does not want to replace tube at this time. Installed larger washer on bottom of agitator tube and loctite on bolt to prevent issue from Happening again. Advised customer correct fix is to replace tube. Ran test cycle. New washer and loctite on bolt seem to be holding tube in place. Unit tested good W10836692
Evan E.
OVEN WHIRLPOOL WFE320M0EW2 Customer stated that bake element was making noise again. Upon arrival inspected element and discovered that someone had removed foil that was installed on bake element support bar feet. This is cause for issue. Reinstalled foil and ran test preheat to 350. Monitored unit once oven reached temperature. Advised customer foil will have to stay on feet or issue will continue to happen. Unit tested good
Evan E.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replacing Evaporator cover due to unit letting warm air into evaporator causing unit to frost up on left side. Steamed evaporator and replaced cover. Reassembled unit. Unit tested good
Dave F.
WASHER WHIRLPOOL WFW5620HW0 Replaced control and user interface for no operation. Tested unit in auto diagnostics. Tested good .
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDW Replaced lower plate that was damaged
David L.
OVEN WHIRLPOOL WFG525S0HZ0 Unit will not initiate bake or broil. Main control acting erratic. Replaced spark module and main control. Main control covered by whirlpool. Unit tested good
Shaiman C.
DRYER ESTATE TEDS680E02 "Customer concerned about a spark in the dryer. Discovered the light bulb for dryer was shattered, but still attempting to make light. Light bulb should be replaced. Removed broken bulb from socket. Customer will be replacing bulb."
Shaiman C.
DRYER WHIRLPOOL WGD4815EW2 Customer reports the unit is making a strong burning smell. Ran the unit for a while and only smelled the normal scent of a running gas dryer. Contacted the manufacturer technical support who stated the machine is operating as designed. No issues present. SR: 7726383405
Shaiman C.
DISHWASHER WHIRLPOOL WDP370PAHW0 Customer concerned about unit leaking intermittently. No error codes stored. Water was present at the bottom. Ran a wash cycle in efforts to re-create the issue. No issues seem to be present at the time.
Shaiman C.
DISHWASHER WHIRLPOOL WDF540PADM Unit would not stay closed. Replaced latch and adjusted catch. Repair successful. ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Shaiman C.
RANGE KITCHENAID KESS907SWW06 Unit is displaying F2E1 error code. Unable to get unit into diagnostics to review any other codes. Keypad should be replaced in order to further diagnose. ; ordrng 1 WP9761566 (USER INTERFACE)
David L.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Installed ice fan kit due to frosting in the freezer. Customer to monitor.
David L.
REFRIGERATOR KITCHENAID KRSC503ESS01 Dispensing of ice and water is intermittently not working. Unable to recreate. Suspecting was pressure issue. Recommending that the customer remove and reinstall filter if the issue returns. If water returns after filter installation order W10786952 pressure reducer. Valves all testing good and ice bin is full
David L.
REFRIGERATOR KITCHENAID KBFS20EVMS11 Ice maker fill tube was frozen shut. Removed ice from tube. Ice maker tested good
Dave F.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Replace dishwasher soap dispenser in door.Tested using diagnostics ,Tested good."
Dave F.
WASHER WHIRLPOOL WFW8620HW1 Replaced user interface and made sure that all connections at control were seated correctly Called techline SR 7726385498 to make sure where a wire went as it wasn't colored correctly. . Tested unit . Tested good .
Dave F.
REFRIGERATOR FRIGIDAIRE FGHB2866PP2 Replaced seal kit to ice maker evaporator. Customer will monitor. .
Dave F.
REFRIGERATOR GE CFCP1NIYCSS Water leaking from the tube that goes to the bladder . Cut the hose and extended the hose from the bladder . Unit is no longer leaking and is working as expected .
Dave F.
OVEN WHIRLPOOL WFE770H0FZ1 Smoking coming from cavity area . Found dog food was between the insulation and mouse turds . Took care of debris . Unit tested good . Charged customer service call .
Shaiman C.
DRYER AMANA NED4655EW "Customer concerned about the timer not moving during cycles and no heat. All fuses testing good. Replacing timer. ; ordrng 1 W10857612 (TIMER), dspstn on spec-tagged invntry: 1 341241 BELT"
Evan E.
RANGE WHIRLPOOL WFG775H0HZ0 Customer stated that flame height on burners was too High. Adjusted Desired burners to customers satisfaction. Unit tested good otherwise
Shaiman C.
DRYER WHIRLPOOL WED5000DW2 "Customer reports when setting the timed dry to 70 & 50 minutes, the unit shuts off. Everything after 40 minutes works fine. Sensor dry also works fine. Suspecting a malfunction in the timer. Replacing timer. ; ordrng 1 WPW10185992 (TIMER)"
David L.
OVEN AMANA AGR5330BAS3 Unit has power but the control is unresponsive. Replaced control unit tested good
Dave F.
WASHER WHIRLPOOL WTW7500GW0 F6E2 error code. Replaced UI and control board due to no operation. Coated control in dielectric grease.calibrated unit.ran unit in auto diagnostics.unit tested good.
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Dishwasher door was not closing properly. Removed back wheels to level dishwasher. Unit will have to be framed to cabinets. Upper mounting bracket is too far back. Ran unit to leak test. Unit tested good
David L.
REFRIGERATOR KITCHENAID KRFC704FBS00 Fresh food evaporator is frosted again. Control version is not updated. Ordering control. Defrosted evaporator. S27311 for double labor for defrosting coil ordering cover as wellDocumented with tech line under previous SR number ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL)
Shaiman C.
RANGE TAPPAN TGF317ESC Customer concerned about left front burner not working. Removed burner and cleaned debris that was blocking the flow of gas to the spark. Unit tested good.
Evan E.
MICROWAVE WHIRLPOOL KMHC319ESS4 "Unit is still experiencing same issue. Unit will heat on certain functions but not on others. Called techline to document issue. Techline is recommending changing door panel suspecting issue with User interface failing to communicate with control/ magnetron. Ordering Door AssmeblySR: 7726387997; ordrng 1 W11205123 (DOOR ASSEMBLY ), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
Evan E.
DRYER WHIRLPOOL WED7500GW0 Customer stating unit will not power up at all. Upon arrival checked incoming voltage unit is receiving 240v as it should. Checked thermal fuse for continuity. Fuse tested closed. Confirmed that control is receiving 120v. Control is failing to send power to UI and motor. Ordering control and UI ; ordrng 1 W11124268 (UI ) and 1 W11124284 (CONTROL )
Evan E.
WASHER ROPER RTW4516FW2 "Replacing gear case , motor and belt due due to unit failing to engage into spin. Replaced all parts. Ran diagnostic cycle. Ran calibration. Unit tested good"
Shaiman C.
DISHWASHER GE GDT655SSJ2SS Unit would not power on. 120v going to unit. The Indicator light on the control board was not illuminated. Replaced board. Repair successful.
Dave F.
WASHER WHIRLPOOL WTW8500DC0 "Gearcase splines are worn out and so is the washer plate . Unit needs gearcase W10811956 , washplate W10752283 and spaner nut W10909670 . . Parts are covered according to JM S code 86659 .; ordrng 1 W10811956 (gearcase) and 1 W10909670 (nut-spaner)"
David L.
REFRIGERATOR WHIRLPOOL WRF560SMHB00 Bail arm was not full seated causing too much ice ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
David L.
REFRIGERATOR KITCHENAID KFXS25RYMS4 Replaced ice room fan. Fan came on in test 36
David L.
REFRIGERATOR WHIRLPOOL GD5RHAXSQ01 Ice maker installed on last visit never cycled or filled. Emitter boards are not sensing ice level. Replaced emoter boards. Cycled power and watched unit cycle and fill. Customer to monitor. Customer payed the difference in part cost $20.08 ATEC warranty. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Shaiman C.
DRYER AMANA NED4655EW1 Unit would not start. 240V present at outlet. Start button and door switch are testing good. Wires coming from terminal block are damaged due to a thermal event. Harness must be replaced.; ordrng 1 WPW10450286 (HARNESS)
David L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Evaporator drain is building ice again. Drain tube was never cleared last visit. Removed and cleaned tube.
David L.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced torn gaskets
David L.
OVEN MAYTAG MER8800FZ1 Replaced control due to over temp error.
David L.
REFRIGERATOR MAYTAG MFS2558BEM9 Unit is leaking from the evaporator ordering evaporator and dryer ; ordrng 1 WPW10143759 (dryer17.01) and 1 WPW10317014 (evaporator220.62)
Evan E.
DRYER WHIRLPOOL MGDB835DW4 Replacing control and harness due to unit failing to heat. Replaced control replaced harness. Unit is still experiencing same issue. Called techline SR: 7726364806 Techline is submitting unit for review to be exchanged.
David L.
DISHWASHER KITCHENAID KDFE104DSS3 Unit was not draining due to an open drain pump motor. Replaced drain pump and added drain loop. Customer to monitor.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Shaiman C.
DRYER MAYTAG MEDC215EW1 Customer concerned about a burning smell. Unit is vented into the basement. Running temps are testing in range. Wires are in good condition. No issues present. SR: 7726394668
Evan E.
MW-HOOD COMBO WHIRLPOOL UMV1160CW6 Customer stated that unit was producing noise while turntable was spinning. Sounded like popcorn was inside machine even while empty. Replaced motor but could still hear issue. Suspecting that turntable roller is sticking. Ordering turntable roller and glass; ordrng 1 W11252182 (TURNTABLE ROLLER) and 1 W11367904 (TURN TABLE )
Shaiman C.
DRYER MAYTAG MGDE300VW1 unit would squeak during use. Installed maintenance kit that was supplied by the customer. Repair successful.
Evan E.
DRYER WHIRLPOOL WHD3090GW0 Customer is not available for service. Rescheduling for 12/2 ; schdld next appmnt for 12/2 MON !
Evan E.
DISHWASHER MAYTAG MDB8949SAM0 Customer stated that unit was not responding to commands on user interface. Discovered silver migration on ribbon cable. This is causing issue. Called techline to document issue. Techline to cover part cost of repair. Collecting service call fee and labor Code to cover part cost: s25462
David L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Fresh food and freezer doors are making contact and not shutting. Fresh food door is broken at the hinge. Ordering fresh food door; ordrng 1 LW11038910 (dor-fip) and 1 W11223753 (nameplate)
Shaiman C.
OVEN GE JGS905BEK2BB Customer concerned about high flames on the range and gas smell coming from the oven. Cleaned the burner on range which lowered the flame height. Bake igniter is functioning as it should. Repair successful.
Evan E.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that unit was too warm inside cabinet of fridge. Customer also stated that door was swapped when unit was delivered. Door gasket is not seating on right side of Fridge. Attempted to heat gasket to reshape. Gasket will need to be replaced. Ordering gasket ; ordrng 1 W10860480 (GASKET )
Shaiman C.
WASHER MAYTAG MHW6630HC0 Dispenser faceplate does not line up with the front console. Replacing faceplate and console. ; ordrng 1 W11325573 (CONSOLE ASSEMBLY )
Shaiman C.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer concerned about poor wash quality on the top rack of unit. 2-2 error code stored in diagnostics. Top spray arm seems to be working fine during diagnostic test. However during a customer wash cycle, top rack spray arm does not seem to be performing as it should. Replacing sump motor and control board. ; ordrng 1 W11305303 (CONTROL)"
Evan E.
DRYER WHIRLPOOL WGD9150WW0 Using dryer repair kit and replacing all parts included. Replaced all parts and ran test cycle. Unit tested good. Could not replicate issue
Dave F.
REFRIGERATOR WHIRLPOOL ED25TEXHW00 Replaced cold control. Tested unit . Tested good .
David L.
REFRIGERATOR MAYTAG MFI2269VEW1 Replaced HV control due to unit notCooling. Unit tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced left hand freezer door and right hand fresh food door . Tested unit tested good .
Dave F.
REFRIGERATOR KITCHENAID KSF26C6XYY04 Fresh food evaporator drain tube was plugged . Pulled unit out and cleared drain tube . Cleaned the drain pan and foil tape the pan in the correct location . Tested unit tested good .
Shaiman C.
WASHER MAYTAG MHWE201YW00 "Replaced temp sensor. Could not get unit to run an auto test cycle, but the F3E2 error code did not return. Repair successful."
Shaiman C.
RANGE WHIRLPOOL WFG505M0BW2 Replaced knobs. Repair successful.
David L.
REFRIGERATOR KITCHENAID KSCS25INW01 Unit is not dispensing or making ice due to a restricted water filter. Removed filter and water tested good. Customer is going to replace the filter
David L.
REFRIGERATOR GE GTH18EBTZRWW Fan is loud ordering evaporatorFan; ordrng 1 WR60X23584 (motor ac/dc evap fan)
David L.
DRYER WHIRLPOOL WGD72HEDW1 Unit was making noise due to a clogged blower. Cleaned blower and adjusted bent foot. Unit tested good
Dave F.
RANGE KITCHENAID KERS303BSS1 Replaced bake element for being cracked . Pre heated oven to 350 unit tested good .
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit is building ice on the fresh food section floor due to a restricted drain tube. Cleaned tube and removed installed newHarness
David L.
WASHER WHIRLPOOL WTW57ESVW1 Replaced worn clutch due to unit not spinning. Changed worn coupler as a curtesy did not charge forCoupled ; used 1 285753A (COUPLING) from stock
Evan E.
WASHER WHIRLPOOL WFW6620HC0 Customer stated that unit was not responding to commands. Upon arrival unit powered up as it should. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue at this time. Unit tested good
David L.
DISHWASHER GE GDF570SGJ0CC UI is not responsive service led light on control status is ok. UI is not operating. Part is out of stock. Office to research part and get back to customer ; rqstng P&A on 1 WD21X23463 (kit svc ui front log)
Evan E.
WASHER WHIRLPOOL WFW8740DW1 Customer stated that unit is leaking from rear of machine. Unit is stacked in closet very tightly. Customer is elderly woman and cannot assist tech with removal of dryer on top of washer. Unit will need 2 techs due to location of machine(see pics) ordering water valve and drain hose ; ordrng 1 W11281268 (DRAIN HOSE ) and 1 WPW10435242 (VALVE ASSEMBLY )
Evan E.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Replacing foot on left side due to unit not sitting level causing doors to be uneven. Replaced foot. Leveled unit. Unit tested good
Shaiman C.
WASHER MAYTAG MHW6630HW0 "Customer reports that the machine makes a whirling noise at the end of a normal/regular cycle. No relevant error codes stored. Contacted the manufacturer. After tests, discovered the 16 hr fresh hold was turned on. When that option is selected, a fan runs in the unit to prevent clothes from odors and mildew. SR: 7726373890"
Evan E.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer stating that unit will frost up items near door every 2-3 weeks. Referring to service pointer W10758831. Checked door gasket for proper seal around entire door gasket is flush with door and cabinet. Checked door alignment with refrigerator door. Doors are aligned. Service pointer suggesting installing smaller bead of silicone around frame of cabinet for freezer if no other issues are found. Door seems to be sealing as it should but is clearly letting moisture through still. Ordering silicone ; ordrng 1 W10841140 (ADHESIVE)
Dave F.
MICROWAVE MAYTAG MMV4205FZ3 Door switch failed . Replaced interlock with W11244490 . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Evan E.
DISHWASHER KITCHENAID KDTE104ESS3 "Unit will not fill. Wiring harness has been chewed by mice this is causing issue. Previous owner attempted to repair unit with wire nuts but unit will need new harness. Ordering new harness. Quoted $74.90 for labor ; ordrng 1 W11243205 (WIRING HARNESS ), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Dave F.
RANGE WHIRLPOOL WFG745H0FS1 "347 preheated 320,354,319,358,321,359 , Average 338.5 . Adjusted the oven calibration up by 15 degrees. Adjusted the flame size on the gas Valve . Tested unit .tested good ."
Evan E.
DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that unit will not run since replacement of motor.checked for error codes. Unit was displaying code 2-1 stuck key error code. Cleared code and ran diagnostic cycle. Unit would fill but was not running wash motor. Removed door panel and unplugged control. Reseated connectors and ran test cycle. Wash motor is now running. Ran full diagnostic cycle unit completed cycle. Started normal cycle while in home. Unit is now functioning as it should. Unit tested good
Shaiman C.
DISHWASHER WHIRLPOOL WDF540PADM3 Customer states unit does not drain. Water was standing at bottom of unit upon arrival. Power is going to drain pump but unit will not drain. Drain pump should be replaced. ; ordrng 1 W10876537 (DRAIN PUMP)
Dave F.
WASHER MAYTAG MVWB765FW3 User interface was broken and defective. The tabs that hold the user interface are broken ordering new user interface W11135391 . Will use control on return visit .; ordrng 1 W11135391 (console)
David L.
DRYER WHIRLPOOL WED7300XW0 Replaced open heater due to no heat. Unit tested good
Evan E.
DRYER GE DBXR463EB0WW Replacing belt due to old belt breaking from heavy items in dryer. Replaced belt. Tested unit. Unit tested good
Shaiman C.
WASHER MAYTAG MVWC425BW0 Customer states the unit continues to restart cycles on its own. No error codes stored. Suspecting an issue within the control board. Replaced control and calibrated. Repair successful.
Shaiman C.
WASHER MAYTAG MVWX655DW1 Customer reports unit does not spin. No stored error codes. Inner basket does not spin along with the agitator. Replaced hub & calibrated. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW5000DW2 Customer concerned about unit not filling up when washing sheets. Informed the customer of the different wash options and demonstrated. Unit testing good.
Evan E.
DISHWASHER KITCHENAID KDTM704ESS1 Repacking control due to lower spray arm failing to spin. Replaced control and reinstalled lower spray arm correctly. Ran diagnostic cycle. Unit tested good
Steve M.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced door panel for dent on arrival. The dishwasher tested good
Steve M.
MW-HOOD COMBO MAYTAG MMV4206FZ2 "Replaced control for cooking On high power even though customer is using lower cooking level. Ordering vent light socket for loose connection in socket and light will not turn on all the time. ; ordrng 1 W10210871 (holder,lamp)"
David L.
RANGE FRIGIDAIRE FGGF3054MF Replaced bake ignitor unit tested good
David L.
RANGE WHIRLPOOL WFE525S0HZ0 Unit is not heating properly due to incorrect voltage at the receptacle. Customer will need an electrician to repair.
Dave F.
WASHER WHIRLPOOL WFW94HEAW0 Replaced door lock like techline said . Did not fix unit . Customer will look into a new machine.
Evan E.
DRYER WHIRLPOOL WED6620HW0 Customer stated that unit is still producing rattling noise. Same issue as before. Noise is coming from blower housing rattling while up against blower. Installed felt around rim of housing to stop rattling. Ran unit with Load inside to confirm function. Unit tested good
Steve M.
OVEN KITCHENAID KFGD500ESS04 Replaced main control for ovens not maintaining heat during cook and long cook times. Replaced both oven bottoms for warped bottoms causing erratic heat distribution. The range checks good.
Dave F.
VENTHOODS WHIRLPOOL UXT4130ADB2 Hood fan not working. Replaced fan motor .tested unit . Tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced water valve and ice maker . Cycled icemaker . Unit is calling for water now . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked temperatures in fresh food section 38 degrees in fresh food section unit was set to 37 . 7 degrees in freezer unit set to 5 degrees . Evap fan is running . Thermistors pass in diagnostics. Called techline SR 7726366719 . Techline said that have the customer watch the temperatures and adjust them as needed . Explained that the top will freeze items if the freezer is to cold . Customer will monitor.
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced ui for dishwasher not starting. The dishwasher tested good.
David L.
OVEN WHIRLPOOL KODE500EBS04 Replaced user interface due to inconsistent cooking/ oven shutting off on its own. Customer toMonitor
Evan E.
DISHWASHER WHIRLPOOL WDT720PADB2 Replacing control due to control failing to communicate with UI. Replaced control. Ran test cycle. Unit tested good
David L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Right hand food door liner is con caved causing sealing issues. Air is infiltrating through the freezer door above the gasket. Ordering both doors. Limit switch is sticking for water dispenser ordering switch. Self closure for the left door will have to be repaired on the return visit as it is not pulling the door shut. ; rqstng P&A on 1 W10815687 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate) and 1 W11087492 (switch)
David L.
RANGE WHIRLPOOL KFEG500EBS3 Upper door bracket is scratched ordering bracket. ; ordrng 1 W10541911 (brkt-mntg)
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Door liner is not hitting door switch .liner is sucked in ordering new door W11104476; ordrng 1 819043 (heat-probe) and 1 W11104476 (dor-fip)
Evan E.
DRYER WHIRLPOOL MGDB835DW4 Replaced burner assembly due to unit failing to light once ignitor was glowing. Replaced burner assembly and was still receiving same result. Ignitor is glowing but failing to light. Called techline. Techline recommenced replacement of harness due to suspicion of valve not getting power. Ordering harness & control ; ordrng 1 W10777444 (HARNESS ) and 1 W11133021 (CONTROL )
Shaiman C.
DISHWASHER KITCHENAID KDTE254EBL1 "Customer concerned about the unit not operating. Control panel is functional, but unit will not fill with water when starting cycle. Unit also will not drain. 5–1 error code stored. Suspecting a failed control board.; rqstng P&A on 1 W10866124 (CONTROL BOARD)"
Dave F.
WASHER MAYTAG MVWB835DC3 F6E2 error code . User interface not responding. Replaced user interface and control . Sprayed UI board and Harness connections with dielectric grease. Calibrated unit . Tested in auto diagnostics. Unit tested good . Customer contacted whirlpool and got a parts and labor auth MN3XSN3APL1
Dave F.
VENTHOODS KITCHENAID KXW4336YSS1 Fan is working as expected. Checked venting on top of unit . Unit is blowing lots of air . The problem with the unit not sucking a lot of air may be from the venting . Everything tested good .
Shaiman C.
DRYER MAYTAG MEDC465HW0 Customer reports no heat. All fuses tested good. Wire going to temp selector was unplugged. Plugged wire in. Unit testing good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Evan E.
WASHER MAYTAG MHW6630HC0 Replacing console due to unit failing to accept commands intermittently. Customer was experiencing issue with power button not responding. Replace console and tested unit. Ran diagnostic cycle to confirm function. Unit tested good
Shaiman C.
WASHER WHIRLPOOL WFW72HEDW0 Replaced control. Unit testing good.
Evan E.
WASHER MAYTAG MHW6000XW2 Customer stated that unit was flashing f1 E2 error code. Upon inspection discovered that code is related to motor control. Also discovered f6e1 code also relating to motor control. MCU is failing to send power to stator & rotor. Replaced motor control and ran multiple test cycles. Unit completed cycle as it should. Unit tested good
Evan E.
DRYER WHIRLPOOL MGDB766FW0 Customer stated that unit was producing chirping noise while drum was spinning. Removed drum to inspect rollers. Discovered that right side roller was sticking suspecting this is causing noise. Removed both rollers and cleaned roller shafts. Reinstalled roller on left side and replaced roller on right side. Ran unit once reassembled. Could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10314173 ROLLER
Evan E.
MICROWAVE WHIRLPOOL KMHC319ESS4 Replacing control due to unit not heating on certain settings. Unit will heat items on beverage setting or reheat but when running manual cook unit would not run magnetron. Replaced control and tested unit on manual Cook power. Unit is now heating as it should. Tested various settings to confirm unit was now running magnetron during cycle. Unit tested good
Evan E.
WASHER MAYTAG MHW5630HC0 Customer stated that unit was not spinning at end of cycle. Unit was displaying error code for oversudzing. Cleared code and ran diagnostic cycle. Unit completed cycle as it should. Explained to customer that they will need to use less soap in order for unit to spin out correctly. Unit itself is functioning as it should
Steve M.
REFRIGERATOR WHIRLPOOL GD5RHAXSQ01 Replaced ice maker for open motor. The customer is going to monitor.
Steve M.
OVEN WHIRLPOOL WOD51ES4ES00 Replaced upper oven fuse for no heat. There is no platform under the oven. Recommended to get a platform or not use self clean.
Steve M.
REFRIGERATOR KITCHENAID KSC24C8EYB02 Found wire connection under machine that supplies power to dispenser had come loose. Removed and reattached the connection and water dispenser is working as expected.
Steve M.
RANGE WHIRLPOOL WFG525S0HW1 Tested oven and it tested good. Customer complained of gas smell at beginning of cycle but no other time. This is normal operation. The range tested good.
David L.
DRYER WHIRLPOOL WED8800YC0 Replaced rollers and idler due to loud noise. Cabinet was packed with lint. Cleaned cabinet and blower. Vent testing poor. Recommending that the customer replace the venting before use. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
David L.
WASHER MAYTAG MVWC465HW2 Called Techline due to lint on clothes. Sr 7726194062 Techline states that this is normal operation and did not recommend a repair. Provided Sr number to customer.
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced cover bucket and fan due to frosting of the fresh food evaporator. Put unit back in 8 hour fixed defrost. ATEC warranty
David L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Installed adapter with extra fan to cool ice maker better. Customer to monitor ice
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Freezer door will no seal due the mullion being con-caved. Called Techline to document as non-repairable SR7726350235
Evan E.
REFRIGERATOR FRIGIDAIRE PLHS269ZDBD Customer stated that unit was completely Frozen along back wall of machine. Discovered that ice maker fill line was continually trying to fill ice maker. Cleared ice And reset ice maker. Advised customer to go through remaining ice and then turn ice maker back on to monitor.
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Unit is not cooling due to a low side leak. Quoted customer for an evaporator 704.89 Customer denied repair. Offered parts coverage through the customer retention program. The customer will let us know when they want to proceed with the repair part is W10836706 with drier W10843121; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 W11092625 COMPRESSOR
Shaiman C.
WASHER WHIRLPOOL WFW3090GW2 Customer concerned about water not heating correctly. F21 F01 error codes stored. Unit completed auto test cycle with no issues. Heater element testing at 14 ohms temperature sensor testing at 16K ohms; both in range. No issues present.
Dave F.
DISHWASHER KITCHENAID KDTM354DSS4 Went to replaced control board . Found the wire harness was burnt to the control board . Unit needs new harness as well W10752245; ordrng 1 W10752245 (harns-wire)
Steve M.
DISHWASHER WHIRLPOOL WDF560SAFW2 Customer complaining of odor in dishwasher. Washed dishwasher with afresh. Instructed customer to run hot water at sink prior to wash and also use higher temp wash and sani rinse. ; used 1 AFFRESH from stock
Shaiman C.
WASHER WHIRLPOOL WTW5000DW3 Replaced motor and capacitor. Unit testing good.
Shaiman C.
DRYER WHIRLPOOL MGDX655DW2 Replaced timer. Repair successful.
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 Power cycled unit lights didn't come back on . Found the freezer led light was out . Removed light and used a tester led . Some lights came back on . Ordering led lights . ; ordrng 5 W11205083 (module)s
David L.
DISHWASHER WHIRLPOOL WDT790SAYB0 Unit is leaking from the sump. Quoted for the sump. Customer denied the repair
Evan E.
WASHER AMANA NTW4516FW3 Arrived at home customer is not available for service. Customer is currently moving rescheduling for first week in December. ; schdld next appmnt for 12/2 MON !
Steve M.
WASHER MAYTAG MVWB835DW4 Replaced bezel for broken screw tab. The lock tested good.