Near Fairport, NY 14450
Steve
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found left fresh food section door is concaved by the door switch and will not press it in all the way for ice and water to work. Ordering door ; ordrng 1 W11307224 (LEFT SS fresh food section DOOR)
Near Penfield, NY 14526
Dave L
Job Details: 07/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Found freezer at 5 degrees andCycled off. Set point is at -5 replaced fan with harness forFreezer thermistors. Customer to monitor for ice
Near Rochester, NY 14611
Tanner
Job Details: 07/23/2020
REFRIGERATOR MAYTAG MRT118FFFH01 "Q1 no Q2 no Q3 no Complaint of freezing in FF section. Removed evaporator cover and inspected evaporator. Block of ice in upper right of evaporator and over capillary tube. Unit is low on refrigerant or impingement in system. Freezer is not up to temp causing constant call for refrigerant. This causes blow by into FF section causing cold FF temps. Ordering sealed system repair.; ordrng 1 W11092625 (Compressor) and 1 W10836706 (Evaporator) and 1 W10913906 (Process tubes) and 1 Dyedryer (WPW1143759) and 1 876765 (Copper tubes), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14616
Tanner
Job Details: 07/23/2020
REFRIGERATOR MAYTAG MFI2269FRZ05 Q1 no Q2 no Q3 no Replaced icemaker. Pressed door switch down and unit immediately filled with water. Advised customer 24 hours before unit starts making ice.Verbal signature acknowledged
Near Rochester, NY 14620
Tanner
Job Details: 07/23/2020
DRYER WHIRLPOOL CGM2745FQ Q1 no Q2 no Q3 no Called whirlpool Commercial services. They do not provide a reference number. Measured timer voltage and tested good. Checked continuity in ignitor and is open. Ordering new ignitor.; ordrng 1 279311 (Ignitor)
Near Pittsford, NY 14534
Steve
Job Details: 07/23/2020
DRYER WHIRLPOOL WED8000DW4 Tested heat and the dryer cycled properly with 165 high and 140 low. Vent was replaced and tested good with vent tester. Recommended customer use timed dry due to small loads and also adjust heat accordingly.
Near Pittsford, NY 14534
Steve
Job Details: 07/23/2020
DRYER WHIRLPOOL WED75HEFW1 Ordering user interfaces for erratic behavior when customer is trying to start unit. ; rqstng P&A on 1 W10919207 (panel-cntl)
Near Rochester, NY 14612
James
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Q1 n. Q2 n. Q3 n. Ice in freezer. Found door not aligning with cabinet. Removed ice buildup and adjusted freezer door. Door seals properly. Extended warranty until 11/2020
Near Newark, NY 14513
Dave F
Job Details: 07/23/2020
WASHER AMANA NTW4516FW3 Replaced lid lock . Calibrated unit . Tested in auto diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
Near Rochester, NY 14613
James
Job Details: 07/23/2020
REFRIGERATOR MAYTAG MFI2269FRB02 "Q1 n. Q2 n. Q3 n. Unit making noise, water tastes bad. Scratches on front and door dented. Handle dented on freezer. Found water filter not installed,filter bypass stuck. Had to remove filter with pliers. Installed new filter. Adjusted feet and tested. Noise is compressor running and is normal to this model called tech line SR 7728393721; ordrng 1 12977881BQ (dor-fip bl) and 1 13107891BQ (dor-fip bl) and 1 13107892BQ (dor-fip bl) and 1 W10445056 (tray-drip) and 1 W10891394 (handle) and 1 WPW10164982 (cover)"
Near Webster, NY 14580
Dave L
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 no q2 no q3 no Replace door that was not sealing properly new door ceiling as expected customer to monitor.Verbal signature
Near Newark, NY 14513
Dave F
Job Details: 07/23/2020
DRYER AMANA NED4655EW1 Replaced timer .ohm out element tested good . Unit is heating and cycling on and off as it’s supposed to . Unit tests good .
Near Webster, NY 14580
Dave L
Job Details: 07/23/2020
REFRIGERATOR GE PFSS5RKZASS Replaced control board due to ice box fan not running properly. Fan began running full speed after installation customer to monitor for ice. Appliance tech warranty for labor.
Near Ontario, NY 14519
Dave L
Job Details: 07/23/2020
FREEZER FRIGIDAIRE LFFH17F7HWC Replaced use her in the face to do to defrost issue customer to monitor
Near Newark, NY 14513
Dave F
Job Details: 07/23/2020
DRYER AMANA NED4655EW1 Could not find a unit with model and serial that is listed for unit
Near Canandaigua, NY 14424
Dave F
Job Details: 07/23/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Replaced dispenser for gasket and sump . Tested unit in diagnostics. Unit tested good .
Near Honeoye Falls, NY 14472
Dave F
Job Details: 07/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water filter area was leaking water because the cover that holds the filter was broken and hanging down . Replaced cover and tested unit . Unit tested good .
Near Ontario, NY 14519
Dave L
Job Details: 07/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Q1 no q2 no q3 noUnit is shutting down intermittently causing cooling issues found unit working normally at time of service suspecting control issue ordering controls.Verbal signature ; rqstng P&A on 1 W10843055 (Control) and 1 W10830278 (Control) and 1 W11089931 (UI)
Near Irondequoit, NY 14617
Dave L
Job Details: 07/23/2020
DRYER WHIRLPOOL W0070HEBW1 Inspected dryer for debris buildup and or venting issue. Found no problem with venting or the state of the cabinet inside.s/con 93185
Near Rochester, NY 14612
Dave L
Job Details: 07/23/2020
DISHWASHER MAYTAG MDB8959SKW0 Q1 no q2 no q3 no Do you know when it was not draining it due to debris caught in the drain pump impeller. Removed metal debris unable to locate the source of debris. Unit tested good afterwards having customer monitor.Verbal signature
Near Rochester, NY 14612
James
Job Details: 07/23/2020
WASHER MAYTAG MVWC200BW0 Q1 n. Q2 n. Q3 n. Unit not doing anything but making grinding noise. Basket Spode Fault. Unit went through spin cycle successfully. Intermittent issue with actuator. Replaced actuator and calibrated. Unit functions properly. One year warranty on repair. ; ordrng 1 WPW10006355 (actuator)
Near Irondequoit, NY 14617
James
Job Details: 07/21/2020
WASHER MAYTAG MHW7100DW0 Unit not powering on. 120 v to control. Disconnected pressure switch and drain started running. Replaced control and tested. Unit still not powering on. Need user interface. 507.22total; ordrng 1 W10748425 (panel-cntl)
Near Rochester, NY 14610
Evan
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE515S0JW0 Replacing cooktop due to original cooktop coating coming off over RF burner. Replaced cooktop and burner. Tested unit. Unit tested good
Near Spencerport, NY 14559
Dave L
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced evaporator due to a low side leak unit began cooling after installation customer to monitor.
Near Rochester, NY 14624
Tanner
Job Details: 07/21/2020
DRYER MAYTAG MED3500FW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and tested poorly. Ran unit for several minutes and heat never turned on. Tested power and power tested good. Disassembled unit and tested bulkhead parts. Heater element and operation thermistor tested negative for continuity. Ordering new thermistor and element. Advised customer venting needs to be serviced.; ordrng 1 WP8544771 (Element) and 1 8577274 (thermistor)
Near Rush, NY 14543
Dave F
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced freezer door gasket . Heated and sealed . Unit is sealing as expected.
Near Rochester, NY 14609
Tanner
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Complaint of unit filling but not cleaning. Following stored errors:F8E1 long fillLong fill error will cause machine to stop running as unit suspects leak after timing Tested cold valve and tested good. Tested hot valve and no water. Checked water supply and hot water supply turned off. Once turned on hot water valve tested good. No hot water can also cause incorrect resistance reading to control board from water thermistor. Machine will not proceed to wash until water temperature is in valid range.Ran service diagnostics cycle and cycle completed without issue.
Near West Henrietta, NY 14586
Dave F
Job Details: 07/21/2020
WASHER GE GTW330ASK1WW Belt is loose . Belt slid up towards gearcase and was rubbing . Flipped belt and tightened belt by moving motor a bit . . Belt is still loose . Unit needs new belt WH01X24697 . Clean off pulleys before installing new belt . . Adjusted legs so unit is higher off the floor . ; ordrng 1 WH01X24697 (washing machine driv)
Near Henrietta, NY 14467
Tanner
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Started a wash cycle and unit filled properly. Following stored errors:F4E3 wash motor faultF7E1 heating error.Cleared error codes. Replaced motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14626
Dave L
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1. I q2 no q3 no Replaced controls due to intermittent cooling. Customer to monitor Verbal signature
Near Geneseo, NY 14454
Steve
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice bin for not pushing ice out to dispenser properly.
Near Rochester, NY 14617
Tanner
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Q1 no Q2 no Q3 no Complaint of FC door not closing and frost. Tested door and door catches bottom of cabinet. Door hinge is bent causing unit not to close properly.; ordrng 1 WP2166037 (Hinge) and 1 WPW10300065 (Top bracket)
Near Webster, NY 14580
Dave L
Job Details: 07/21/2020
OVEN DOUBLE MAYTAG CWE550 Repaired wire to bake element and replace bake element due to unit not heating. Unit tested good after installation.
Near Rochester, NY 14626
James
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced icemaker and ice bin. Found soot all over fresh food liner and in ceiling. Could not find cause and unit is cooling properly. Customer is to monitor if ice quality problems persist.
Near Webster, NY 14580
Dave L
Job Details: 07/21/2020
REFRIGERATOR GE PFSS5RKZASS New fan motor did not solve issue. Fan still will notRun. Ordering control ; ordrng 1 WR55X11098 (Control)
Near Penfield, NY 14526
Evan
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Customer stating that unit is not drying dishes properly. Checked for error codes. No codes were present. Ran diagnostic cycle to confirm heater was functioning. Heater tested good. Discovered rinse aid dispenser is empty this is causing issue. Filled dispenser for customer with rinse aid sample. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Livonia, NY 14487
Steve
Job Details: 07/21/2020
RANGE WHIRLPOOL MGR6600FZ1 Replaced manifold for gas valves not in straight line causing two valve to not operate properly. The range tested good.
Near Rochester, NY 14623
Dave F
Job Details: 07/21/2020
DISHWASHER GE GDF520PGJ2WW Complaint is the dishwasher doesn’t drain at the end of the cycle. Tested drain pump tested good . Unit has no error codes . Status LED light on control board is 1 flash which means normal . Drain tube for unit is very long . Goes down to the basement across and back up to disposal . Spoke with customer about shorting drain tube . Called G.E. techline said that unit is working will need to fix drain tube . Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 07/21/2020
REFRIGERATOR JENN AIR JFFCC72EFP02 Replacing evaporator heater with thermistors due to thermistor not maintaining correct temperature and telling cooling fan for freezer when to run and not to run. Replaced harness. Customer to monitor to see if issue persists.
Near Webster, NY 14580
Evan
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replacing Led module in fridge and freezer sections due to modules not illuminating. Replaced modules. Also cycled ice maker to confirm unit was making ice. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT
Near Brockport, NY 14420
James
Job Details: 07/21/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Unit not powering on without tripping circuit breaker. Found mounting nut bent, allowing bolt to contact filter board. Fixed mounting bolt and nut and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14624
Dave F
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Unit is dispensing water very slow . Took water filter out . Went and closed saddle valve all the way and reopened . Water pressure to unit is now working as expected . Ice maker was not working . Found the ice maker was jammed with ice Removed and cycled ice maker . .unit tested good .
Near Webster, NY 14580
Evan
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replacing ice maker due to unit failing to produce ice or run harvest cycle. Replaced ice maker. Ran fill test 45 to confirm valve function and then ran test 56 to confirm harvest cycle function. Unit tested good.
Near Rochester, NY 14617
Dave L
Job Details: 07/21/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Unit has been cooling intermittently due to a failing defrost thermostat. Ordering thermostat.; ordrng 1 242046001 (Thermostat)
Near Rochester, NY 14616
Tanner
Job Details: 07/21/2020
DRYER WHIRLPOOL WED8500DC4 Q1 no Q2 no Q3 no Complaint of intermittent operation. Unit will complete cycle even though garments are wet. Following stored errors:F4E3 low airflow.Vent tested unit and unit tested poorly. Poor venting will affect dryer performance.Measured power at block and measured 208.9 VAC. SR7728369923- techline advised once power drops below 208 VAC that unit will not operate. Number of circumstances can cause voltage fluctuations and if it’s below 208 machine will not operate and element will not heat also causing poor performance. Referred customer to electrician/building management.
Near Rochester, NY 14616
Dave L
Job Details: 07/21/2020
REFRIGERATOR KENMORE 106.7300251 Customer is experiencing a defrost issue caused by a failing thermistor. The thermistor is terminating the defrostCycle early causing ice to build up near the freezer fan. Ordering defrost sensor ; ordrng 1 WPW10383615 (Defrost sensor)
Near Irondequoit, NY 14617
Tanner
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Replace inner door. Tested unit and unit did not leak.Verbal signature acknowledged.
Near Rochester, NY 14621
Tanner
Job Details: 07/21/2020
WASHER WHIRLPOOL MVWB835DC3 Q1 no Q2 no Q3 no Replaced water valve assembly. Tested unit and unit tested good.Verbal signature acknowledged.
Near Canandaigua, NY 14424
Steve
Job Details: 07/21/2020
DISPOSER KITCHENAID KBDS100T Replaced disposal for batch switch intermittently not turning disposal on. The disposal tests good.
Near Rochester, NY 14619
Dave F
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW8040DW4 Spanned nut is loose to basket and gearcase . Looks like spanner nut is seized . Trying to take it off and the gearcase would spin . Customer is going to try and get nut off . May need gear case and new spanner nut .
Near Pittsford, NY 14534
Dave F
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked temperatures in freezer 0 degrees . Ohm out ice box thermistor was within range of temperature that was inside . Ice box fan is working . Ice maker cycled in harvest test . Ice maker has no error codes . Called techline SR 7728373362 ? . Checked voltage going from control board to ice maker . Pink and tan wires should have had 5 volts dc . It was jumping around . Found frost on the back wall of unit by ice maker . Techline suggested kit W10864519 to fix frost . Unit needs main control. . Doesn’t want the adapter ; ordrng 1 WPW10675033 (cntrl-elec)
Near Churchville, NY 14428
Dave L
Job Details: 07/21/2020
DISHWASHER FRIGIDAIRE FGID2474QF0B Unit was throwing and I 20 error code. Removed and reinstalled pressure sensor that was installed previously pressure sensor did not have any buildup inside. Uninstall the unit to check for kinked hoses. Found unused shims underneath the unit pinching drain hose and waterline. Remove shims and reinstalled unit flat on the floor. Ran unit for 15 minutes with no issues. Customer to monitor for errors
Near Webster, NY 14580
Dave F
Job Details: 07/21/2020
WINE COOLER WHIRLPOOL KUWS24RSBS03 Unit has no refrigerant. Compressor is running . Unit would need new evaporator but that part is not a serviceable part can not even order it. Customer will look into new unit
Near Rochester, NY 14605
James
Job Details: 07/21/2020
FREEZER FRIGIDAIRE FFFU14M1QW Replaced thermostat customer is to monitor
Near East Rochester, NY 14445
Dave F
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Unit is not cooling . Needs evap . Refrigerant leaked out . Needs new compressor for burning itself out .customer is going to call whirlpool. To see if they can get coverage. If so order parts W11125124 compressor . Evap W10858281. UV drier Wpw10143759 . Process tube w10913906
Near Brighton, NY 14610
James
Job Details: 07/21/2020
FREEZER AMANA AZF33X16DW00 Replaced thermistor and defrosted evap. Customer is to monitor. One year warranty on repair.
Near Irondequoit, NY 14609
James
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced watertube and tested dispenser and icemaker with reservoir exposed. No leaks found. Unit functions properly.
Near Fairport, NY 14450
Tanner
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW4 "Q1 no Q2 no Q3 no Complaint of unit not finishing wash cycle. When going into drain and spin will grind and then stop then proceed into a never ending wash cycle. Only way to stop is for customer to force cancel or unplug.F3E2 inlet thermistor errorNo other stored errors:Took many attempts for unit to enter diagnostics. Completed service diagnostics cycle however spin did not reach desired speed. When trying to start drain and spin unit would initially not allow that selection. During drain and spin drain pump would go on and off out of sequence. When in high spin unit sounded correct. Inspected underneath unit and found rotor was missing bolt to secure to stator. Removed rotor and rotor had oil on it and oil on bottom of gearcase assembly. Ordering new control board, water inlet, and gearcase.; ordrng 1 W11429620 (ACU) and 1 W11393685 (Gearcase) and 1 W10734521 (Spring assembly), used 1 W11165546 (Water inlet) from stock"
Near Rochester, NY 14621
Evan
Job Details: 07/21/2020
WASHER GE WSLP1500HWW Customer stating unit is leaking instantly when filling. Discovered water was coming from drain pump filter cap not being fully tightened. Reseated cap and tightened. Ran test cycle. Unit now draining as it should. Unit tested good
Near Irondequoit, NY 14617
Steve
Job Details: 07/21/2020
REFRIGERATOR MAYTAG MFF2258VEM8 Found evap fan not running. Ordering fan. ; ordrng 1 WPW10128551 (evaporator fan motor)
Near Rochester, NY 14610
Steve
Job Details: 07/21/2020
OVEN JENN AIR JGRP430WP01 Found F1E1 appliance manager error. Ordering appliance manager; ordrng 1 W10888661 (cntrl-elec)
Near Rochester, NY 14621
Evan
Job Details: 07/21/2020
WASHER WHIRLPOOL MHW6000XR0 Replacing motor control due unit failing to engage into spin. Replaced MCU ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 07/21/2020
COOKTOP TAPPAN 14-3089-00 Customer stated that valve will not turn and knob is damaged. Discovered that plastic inside knob has cracked causing issue. Was able to repair knob well enough to function burner. Valve that is stuck tech was able to free with pliers but it’s still very tough to turn. Was able to get burner to operate. Knob and valves are no longer available due to age of unit. Collecting service call fee
Near Webster, NY 14580
James
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control panel and tested. Unit functions as designed
Near Victor, NY 14564
Steve
Job Details: 07/21/2020
REFRIGERATOR GE PFSS6PKXASS Found fresh food section evaporator defrost drain was plugged. Freed plugged drain and added foil tape to pan so water can run freely to drain due to corroded drip pan.
Near Irondequoit, NY 14617
Steve
Job Details: 07/21/2020
DISHWASHER JENN AIR JDB9000CWP3 Replaced upper rack adjusters for broken tabs causing rack to fall. ; used 2 WPW10546503 (ADJUSTER) from stock
Near Pittsford, NY 14534
Steve
Job Details: 07/18/2020
OVEN WHIRLPOOL WOS72EC0HV01 Found connection fan was loose. Tightened fan blade. The unit was smoking on use. It is the first time heating. Let it run for half hour. Pulled oven out and inspected all the connections in the back including junction box. Everything looked good. Customer is going to let it heat for about an hour.
Near Rochester, NY 14618
Steve
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDPE334GPS0 Replaced both upper rack tracks for binding when closing. Bent in the upper basket left side for adjuster rubbing on door gasket. The dishwasher tests hood. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near East Rochester, NY 14445
Steve
Job Details: 07/18/2020
WASHER MAYTAG MVWC465HW2 Found long fill error code. Removed water supply and and reinstalled. The waster is coming in good now. Tested and it passed all tests. The washer tests good.
Near Victor, NY 14564
Steve
Job Details: 07/18/2020
COOKTOP GE PP912SM2SS Replaced right front burner switch for broken knob.
Near Rochester, NY 14605
Evan
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Helping TR
Near Rochester, NY 14605
Evan
Job Details: 07/18/2020
RANGE FRIGIDAIRE FFEF3011LWF "Customer stating burners are sparking while in use. Upon inspection discovered receptacles are making contact with each other causing short. Replaced receptacles for both burners on right side. Also replaced element. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE , used 1 330031 (RECEPTACLE) from stock"
Near Rochester, NY 14624
Evan
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stated that unit was leaking from door. Checked for codes no codes present. Ran diagnostic cycle and discovered that unit is oversudsing. Customer is using liquid soap and rinse aid tablets. Advised customer to use pods and liquid rinse aid for better results this will cause unit not to suds. Unit itself tested good
Near Rochester, NY 14620
Evan
Job Details: 07/18/2020
DISHWASHER MAYTAG MDB6100AWW Customer stated unit would not run cycle. Discovered that wash motor was dead. Confirmed motor was getting voltage. Motor is NLA from distributor. Collecting service call fee ; dspstn on spec-tagged invntry: 1 8193762 FUSE and 1 W10402110 FUSE
Near Pittsford, NY 14534
Evan
Job Details: 07/18/2020
WASHER MAYTAG MVWC465HW2 Customer stated unit is producing noise while in spin. Checked for error codes. No codes present. Ran test cycle. Discovered that pulley was beginning to rub on belt guard due to cam nut being loose. Tightened cam nut and tested unit again. Could not replicate noise after doing so. Unit tested good
Near Canandaigua, NY 14424
Dave F
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KRFF300ESS Unit is making no noise . Unit is running as expected . Customer will try to take a video of unit while making noise. Checked damper operation tested good . Compressor sounds good . Did find door gasket on freezer had a little gap . Heated up . Door gasket is now sealing . Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDTM504EPA0 Replaced wash sump . Tested unit . Tested good . Heater is working and lower spray arm is spinning .
Near Rochester, NY 14610
Dave F
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV01 Freezer door not shutting . Found the door was miss aligned . Made adjustments to rails . Defrosted inside the freezer . Tested unit tested good . Door is now sealing as expected
Near Rochester, NY 14620
Dave F
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Fresh food evaporator drain tube . Was frozen in the tray . Defrosted and made sure that the drain was working . Changed defrost mode to 8 hr from adaptive . Changed water filter and reset . Unit tested good .
Near Rochester, NY 14620
Evan
Job Details: 07/18/2020
DRYER GE GTD42EASJ2WW "Replacing terminal block and cord due to unit burning up at L1 of terminal block. Replaced cord and terminal block but unit still would not run. Discovered door switch was testing open. Jumped out door switch so customer can use unit until technician returns. Ordering door switch. Balance of $131.49 due upon return visit ; ordrng 1 WE04X28977 (DOOR SWITCH ), dspstn on spec-tagged invntry: 1 TJ5655 CORD-5' 3w"
Near Rochester, NY 14606
Tanner
Job Details: 07/18/2020
WASHER WHIRLPOOL WFW7540FW0 Q1 no Q2 no Q3 no Replaced pressure hose and switch. Tested unit by starting wash cycle and unit filled correctly and advanced to wash. Unit tested good.Verbal signature acknowledged
Near Irondequoit, NY 14609
Evan
Job Details: 07/18/2020
WASHER MAYTAG MVWB835DW0 Customer stating that unit is failing to responds to commands. Customer can not run load due to key pad acting erratically. Could not get unit into diagnostic mode to check for codes. Console will need to be replaced. Ordering console ; ordrng 1 W10861510 (CONSOLE )
Near Honeoye Falls, NY 14472
Tanner
Job Details: 07/18/2020
DRYER MAYTAG MEDB835DW3 Q1 no Q2 no Q3 Complaint of dryer squeak. Could not reproduce noise. Disassembled dryer and examined rollers and pulleys. Pulley on tensioner is sticking. Recommended repair of pulley. Customer declined repair opted to clean pulley. Quoted customer for return repair. Quote valid for 30 days.
Near Fairport, NY 14450
Evan
Job Details: 07/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer stating unit will not make ice. Discovered broken wire at fill tube heater. Ordering fill tube; ordrng 1 W11230096 (FILL TUBE )
Near Spencerport, NY 14559
Dave L
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Q1 no q2 no q3 no Replace compressor that would not run. Unit began cooling after install. Customer to monitorVerbal signature
Near Rochester, NY 14616
James
Job Details: 07/18/2020
WASHER WHIRLPOOL WFW75HEFW0 Unit not draining. F9e1. Found clothes tag in drain pump. Removed debris from pump and tested drain. Unit functions properly. If problem persists customer is liable for improper use of washer
Near Fairport, NY 14450
Evan
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 Customer stating unit will not clean properly. Discovered error code 4-3 for wash motor failure. Ordering wash motor ; ordrng 1 W11025157 (WASH MOTOR )
Near Canandaigua, NY 14424
Dave F
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Tube that connects to the water valve is cracked ordering tube W11308813 . Cleaned condenser. ; ordrng 1 W11308813 (tube-water)
Near Caledonia, NY 14423
Dave F
Job Details: 07/18/2020
OVEN WHIRLPOOL WFG505M0BS0 Replaced gasket door seal for being torn . Replaced igniter for unit not lighting . Tested sensor and is reading correct room temperature. Tested unit to 350 . Tested good .
Near Rochester, NY 14617
James
Job Details: 07/18/2020
REFRIGERATOR MAYTAG 106.5113321 Q1 n. Q2 n. Q3 n. Door not staying closed after repair. Adjusted hinge and raised foot now door closes properly. Told customer to monitor for few days to make sure door is sealing. If problem persists pre order gasket W10355582
Near Ontario, NY 14519
Dave L
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL WRT771RWYW Found Unit with frozen air returns. Warm air is infiltrating into freezer through liner gap. Defrosted evaporator compartment air returns and freezer. Sealed liner to case. Customer to monitor
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
WASHER WHIRLPOOL MVWX655DW1 Unit would not agitate due to a stripped hub. Replaced hub; used 1 W10528947 (Hub) from stock
Near Rochester, NY 14605
Tanner
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL W8TXNWFWQ00 Q1 no Q2 no Q3 no Replaced gasket. Door does seal shut. Ordering additional gasket and hinges.; ordrng 1 WP2325482 (Hinge) and 1 WP2319264T (Gasket)
Near Rochester, NY 14621
James
Job Details: 07/18/2020
RANGE AMANA ACR4303MFB1 Q1 n q2 n q3 n. Unit not powering oven due to shorted control. Need control W10904904. Part 199Sh15
Near Rochester, NY 14606
Tanner
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Parts not in. Ordering optics sensor. W10757851. Already paid in full; ordrng 1 W10757851 (Optics assembly)
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
OVEN WHIRLPOOL WOD51ES4EB01 Replaced inner door glass that was damaged. Unit tested good
Near Rochester, NY 14612
Tanner
Job Details: 07/18/2020
DISHWASHER KITCHENAID KDTE334GBS0 Mod serial sticker reference form trade care : 7728355658 up to 3 to 4 weeks.Replaced tub and hinges. Door closes good. Missing key to lock door shut. Ordering part WPW10544004; ordrng 1 WPW10544004 (Strike latch)
Near Webster, NY 14580
Dave L
Job Details: 07/18/2020
REFRIGERATOR WHIRLPOOL ET20RKXXW00 Suction line behind the freezer compartment is sweating and has corroded its metal cover. Unable to removeCover without damaging the rear cabinet. The unit works well otherwise. This unit is very old and not worth replacing the heat exchanger for this issue.
Near Honeoye Falls, NY 14472
Tanner
Job Details: 07/18/2020
REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Complaint of no water or ice from dispenser. Confirmed voltage from Memory UI to dispenser switch. Could not get voltage or continuity through dispenser switch.Verbal signature acknowledged ; ordrng 1 WP61005520
Near Rochester, NY 14624
James
Job Details: 07/18/2020
DISHWASHER WHIRLPOOL WDT790SAYB3 Replaced UI and tested diagnostics. Unit functions properly. One year warranty on repair.