We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/28/2022
"Customer stated unit will not run a cycle. Found F0E3 and F5E1 error codes. All functions check good im diagnostics. Unit will not start a cycle. Found oil has been leaking from gearcase. Ordering control, gearcase, washplate and slider.; rqstng P&A on 1 W11393685 (Gearcase), ordrng 1 W10734521 (Slider) and 1 W10902814 (Washplate), rqstng P&A on 1 W11400681 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Rochester, NY 14624
Dave L
Job Details: 09/28/2022
Replaced unresponsive jazz board. Tested ok. ; used 1 Wpw10503278 (Jazz board) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Macedon, NY 14502
Josh Henchen
Job Details: 09/28/2022
Customer stated unit was leaking water. Checked and found no evidence of a leak. Dishwasher checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Penfield, NY 14526
Josh Henchen
Job Details: 09/28/2022
Customer stated she had a small drip from front left side. Checked and found small drip running down seal and door to floor. Ordering new tub gasket; ordrng 1 W11414078 (Tub Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEW1
Near Rochester, NY 14624
Dave L
Job Details: 09/28/2022
H.v control has failed . Ordering HV board ; ordrng 1 WPW10310240 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFWO
Near Rochester, NY 14619
Dave L
Job Details: 09/28/2022
Replaced drain pump due to debris damaging impeller. Tested ok in diagnostics. ; used 1 WPW10605427 (Pump) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Irondequoit, NY 14617
Dave L
Job Details: 09/28/2022
"Unit will not sense water level. Verified pump and air trap were clear. Ordering sensor and harness ; ordrng 1 W11034761 (Harness) and 1 WPW10448876 (Pressure sensor), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FSMS01
Near Webster, NY 14580
Ray Benedetto
Job Details: 09/28/2022
"Unit was leaking from front right side. Could not duplicate symptom. Cleaned out lint from condenser. Checked filter housing, reservoir and input tubing, drain tube and tray in freezer and could not find source of leak."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Irondequoit, NY 14617
Dave L
Job Details: 09/28/2022
Found gas regulator bent at oven orifice causing poor flame. Ordering regulator .; ordrng 1 W11449506 (Regulator)
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Rochester, NY 14618
Josh Henchen
Job Details: 09/28/2022
"Replaced MCU due to intermittent response. Tested washer, same result unit isnt filling and lid lock gets stuck. Ordering door latch assembly for failure to unlock WP8183270 and fill valve WPW10289387.; ordrng 1 WP8183270 (Latch assembly) and 1 WPW10289387 (Fill valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Penfield, NY 14526
James
Job Details: 09/28/2022
"Replaced cover, harness, tray, and ui. Secured evap and changed settings to timed defrost. Tested new thermistor in Diagnostics. Ff door gaskets torn. ; ordrng 2 W10407212 (Gasket)s, rqstng P&A on 2 WP482338 (Adhesive)s, dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Camillus, NY 13031
Chuck
Job Details: 09/28/2022
"Called and texted customer 25 minutes prior to arrival. Upon arrival no one was home , i waited 15 minutes then tagged the door. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW
Near Rochester, NY 14618
Josh Henchen
Job Details: 09/28/2022
Customer stated washer locked not doing anything. Checked and found washer Not responding properly due to drain pump turning on and lid lock stuck. Washer needs new Timer/CCu W10840661.; ordrng 1 W10840661 (Timer/CCU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/28/2022
"Customer stated fresh food section was not cooling but freezer was. Found that unit has not been defrosting, verified defrost circuit through forced defrost. Replaced control board for no defrost. Unit checks good.; used 1 WPW10503278 (ADC - JAZZ) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/28/2022
"Unit making loud squealing sound during spin. Removed coin from in between wash plate. Replaced belt and cam, noise eliminated. Tested in self-diagnostics, operating normal. Calibrated unit.; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/28/2022
"Washing machine is not running a cycle. Unit will behave as if it's starting and complete the cycle within 5 minutes. Will not spin or agitate. Motor ohms (~9.7) on all windings within range. Called Techline SR7734691737, advised to order Control board and lower Harness. After switching control, interface will say it's connecting to wifi, unplug unit after ~5 minutes and keep doing so until the menus are accessable.; ordrng 1 W11419171 (Control Board) and 1 W11568984 (Lower Harness)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Port Gibson, NY 14537
Jeremy
Job Details: 09/28/2022
"Customer stated clothes are not getting dry and circuit breaker popped. Dryer is vented properly with good airflow. Verified unit is cycling heat at proper temperatures. Inspected all wiring and components for damage, none found and all connections sexure. Ran unit with load, circuit did not break. Dryer is operating as expected. Advised customer to use longer drying times and to have electrician inspect household wiring."
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/28/2022
Replaced top cover. Switched door side from left side opening to right side. Plastic on door bumpers broke during course of repair. Ordering door bumpers.; ordrng 2 W11310051 (Door Bumper)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near Penfield, NY 14526
James
Job Details: 09/28/2022
"Unit will not power on. Tested pts, fuses and door switch. Power to timer. No power to motor. ; ordrng 1 279827 (Motor) and 1 W10857612 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Syracuse, NY 13212
Chuck
Job Details: 09/28/2022
Steamed out all frost and ice on the evaporator. Dried the inside of freezer compartment with a towel. Replaced thermistor. Ask customer to monitor and to call if issue continues. Unit tested good
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/28/2022
Unit not powering on. Receiving ~120 VAC to unit. Control Board lights are on and sending ~12 DC to console. Needs console to repair.; ordrng 1 W11316623 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Webster, NY 14580
James
Job Details: 09/28/2022
4.8k at 50 deg. 2.3v. called techline liner is warped and disturbing drainage of defrost tray. Sr7734690995 unit non repairable. Repeat from February.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near East Syracuse, NY 13057
Chuck
Job Details: 09/28/2022
Replaced sump and sensor. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near East Syracuse, NY 13057
Chuck
Job Details: 09/28/2022
Customer stated that unit was stopping halfway thru a cycle and not completing cycle. Error code F8E1-long fill and F7E6-motor fault. I ran a diagnostic test cycle in which the unit operated as intended. Water valve tested good. I inspected pressure hose and cleared out debris. I ran a quick wash cycle with 5 towels in which i was able to duplicate the issue indicating a problem with the control. Replaced control W11116590. Calibrated unit. Unit tested good
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Rochester, NY 14626
Dave L
Job Details: 09/28/2022
Replaced control. Ran quick cycle toVerify it shut off after spin cycle. Tested ok. ; dspstn on spec-tagged invntry: 1 W11322901 CONTROL
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hilton, NY 14468
Dave L
Job Details: 09/28/2022
Flooring was installed over front feet preventing me from uninstalling the dishwasher. The customer will have to have the unit removed before the heater can be replaced ; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Auburn, NY 13021
Doug Balcom
Job Details: 09/28/2022
Replaced sump and sensor. Ran diagnostic test cycle. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Farmington, NY 14425
Jeremy
Job Details: 09/28/2022
"Customer stated unit will not turn on and had water left in tub. Found wires to drain pump broken and drain pump harness cover broken. Temp fixed so customer can use, ordering pump and harness.; ordrng 1 W11399437 (Drain Pump) and 1 W11335100 (Harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pittsford, NY 14534
Josh Henchen
Job Details: 09/28/2022
Customer stated bulb wouldn't turn off to microwave . Checked and found bad control. Ordering control W11175576.; ordrng 1 W11175576 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Victor, NY 14564
Jeremy
Job Details: 09/28/2022
"Found that fill tube was frozen. Verified heater operation in diagnostics, turned heater on and was able to get icemaker to fill. Ordering control board for not turning fill tube heater on during normal operation.; ordrng 1 W11224256 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Webster, NY 14580
James
Job Details: 09/28/2022
Unit leaking near dispenser. Moisture and black residue coming from tub vent. Need updated dispenser and control. ; rqstng P&A on 1 W11524105 (Dispenser) and 1 W11322905 (Acu)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Hilton, NY 14468
Dave L
Job Details: 09/28/2022
"Replaced worn rollers.Door seal is torn ordering seal. ; rqstng P&A on 1 W10906683 (Seal), used 1 4392065 (Kit) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Rochester, NY 14612
James
Job Details: 09/28/2022
Unit ends cycle and restarts and will run non stop. Need control. Sc paid. ; ordrng 1 W11124710 (Control) and 1 Sh15
We serviced a
WHIRLPOOL DRYER
Model MDG5500AWW
Near Auburn, NY 13021
Doug Balcom
Job Details: 09/28/2022
Customer states dryer will not turn off. Found unit will turn off at the end of the cycle but the control will turn back on after a couple minutes. Unit needs a control which is no longer available. Customer will buy a new unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairport, NY 14450
Josh Henchen
Job Details: 09/26/2022
"Customer stated gasket was worn and ripping, along with a sizzling/dripping noise from bottom of fresh food section. Fresh foods right facing side gasket has a rip in top left, Ordering gasket W10917313.; ordrng 1 W10917313 (Door gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Rochester, NY 14616
Dave L
Job Details: 09/26/2022
Spoke to JJ pre ordered parts ; rqstng P&A on 1 W11413340 (Drawer) and 1 W11413407 (Dispenser) and 1 W11423774 (Cabinet top)
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Bloomfield, NY 14469
Jeremy
Job Details: 09/26/2022
"Light in freezer and all top lights in fresh food section not coming on. Found top back left LED module to be faulty causing other lights to not work. Replaced module, all lights come on.; used 1 W10695459 (MODULE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Webster, NY 14580
Josh Henchen
Job Details: 09/26/2022
"Customer stated unit seemed to get off balance and shutoff and couldnt get it to operate. Checked and found F0E5, Ran diagnostic cycle, functions properly. Washer checks good."
We serviced a
KITCHENAID RANGE
Model KDRS407VSS04
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/26/2022
"Customer stated that center broiler does not work. Ran broiler on full and both elements come on, ran on center and center came on with outer off. Customer stated they had power cycles unit prior to service appointment. Could not duplicate problem. Customer to monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Rochester, NY 14616
Dave L
Job Details: 09/26/2022
Replaced plugged defrost drain tube ; used 1 W10619951 (TUBE-DRAIN) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14617
Dave L
Job Details: 09/26/2022
Found stripped drove hub caused by a worn transmission spline. Customer is going to replace.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Webster, NY 14580
Josh Henchen
Job Details: 09/26/2022
"Customer stated dryer is taking up to 3 hours to dry clothing. Checked and found a very long vent run with a fan booster hooked to it at end of run to help push air. Air flow test came back as poor, recommended trying the vent connected to indoor lent trap to see if this helps identify the air flow issue with vent. Dryer checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Penfield, NY 14526
Josh Henchen
Job Details: 09/26/2022
Replaced UI to dishwasher. Unit still not working checked and found Control not functioning. Ordering new Control W10866116; ordrng 1 W10866116 (Control)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/26/2022
"Customer stated broiler would work. Power was off to unit upon arrival. Powered unit on and turned on broil, broiler came on as expected. Could not duplicate problem. Customer to monitor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB3
Near Shortsville, NY 14548
Jeremy
Job Details: 09/26/2022
"Unit has F9E1 error and found that diverter is leaking. Unit needs sump replaced. Quoted for sump, customer will call to authorize repair.; rqstng P&A on 1 WPW10671942 (Motor and Sump), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFZ09
Near Irondequoit, NY 14622
Dave L
Job Details: 09/26/2022
Reinstalled door gasket on fresh food door.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Shortsville, NY 14548
Jeremy
Job Details: 09/26/2022
"Replaced strike, unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Rochester, NY 14623
James
Job Details: 09/26/2022
Replaced compressor and tested. Pressure held ten minutes at 140psi on nitrogen. Freezer began cooling after a few minutes. Customer is to monitor. ; dspstn on spec-tagged invntry: 2 W11490399 DRIER- TUBE and 1 W11506635 VALVE 1/4
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Webster, NY 14580
James
Job Details: 09/26/2022
"Upon inspection found pinhole leak through tub where heater bracket attaches. Left part. Need tub and sump for leaks. ; ordrng 1 W11409866 (Tub) and 1 W11416362 (Sump), dspstn on spec-tagged invntry: 1 W11537778 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14610
Josh Henchen
Job Details: 09/26/2022
Replaced module lower light due to not working. All lights in fresh foods/freezer working correctly. Refrigerator checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Webster, NY 14580
James
Job Details: 09/26/2022
Warranty scIcemaker dead. Cycled icemaker in diagnostics and icemaker motor timed out. Reset and retested and icemaker cycled and filled properly. Customer is to monitor. If problem persists order W10873791. Parts 75. Sh15. Labor 106.95.
We serviced a
KENMORE DRYER
Model 110.67042600
Near Webster, NY 14580
James
Job Details: 09/26/2022
Replaced heater and filter housing. Tested and verified operation. One year warranty on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Webster, NY 14580
James
Job Details: 09/26/2022
Replaced lr ceiling led and it turned on after install. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
WHIRLPOOL DRYER
Model WGD8500DW3
Near Rochester, NY 14626
Dave L
Job Details: 09/26/2022
Installed repair kit due to a worn idler. Removed excess lint fromCabinet. The dryer failed the airflow test. Highly recommending that the customer have the venting cleaned before putting the unit back into use ; used 1 4392067 (REPAIR KIT) from stock
We serviced a
GE DRYER
Model GTX22EASK0WW
Near Rochester, NY 14609
James
Job Details: 09/26/2022
Unit making grinding noise. Felt not aligned to drum so drum is scraping. Adjusted felt and inspected belt. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Spencerport, NY 14559
Dave L
Job Details: 09/26/2022
Replaced jazz board due to intermittent operation customer toMonitor ; used 1 WPW10503278 from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Brockport, NY 14420
Dave L
Job Details: 09/26/2022
Customer states that unit has been leaking from underneath. Ran two diagnostic cycles and quick wash. Could not replicate issue
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Liverpool, NY 13090
Chuck
Job Details: 09/26/2022
"Customer stated that unit is not working. Error codes F2E1-stuck key, F9E1-long drain and F7E6-shifter fault. Upon arrival water was in the tub and drain pump was not working. After inspecting unit i discovered a broken wire to the drain pump, i repaired wire and ran a diagnostic test cycle in which the unit operated normally. I calibrated unit. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Fairport, NY 14450
Ray Benedetto
Job Details: 09/26/2022
Customer concerned about excessive ice in freezer. Could not recreate symptom. Temps in freezer and fresh food were stable. Fans working and door seals sealing correctly. Customer will monitor.
We serviced a
WHIRLPOOL 50#IM 15' FS
Model GI15NDXZS1
Near Rochester, NY 14618
Ray Benedetto
Job Details: 09/26/2022
Unit not making. Water valve not filling. Recirculating pump abnormally loud. Ordering recirculating pump and water valve for repair.; ordrng 1 W10881366 (Water Valve) and 1 W11542867 (Recirculation Pump)
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Rochester, NY 14618
Ray Benedetto
Job Details: 09/26/2022
"Suds detection, long fill errors in memory. Unit stopping in middle of cycle. Did not advance to last step in auto-diagnostic. Consulted with Techline, SR7734673644, suspected an issue with pressure switch. No holes or kinks in pressure sensor hose. Needs control board to repair. Customer needs time to decide if she will go through with repair.; ordrng 1 W10563021 (Control Board)"
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Rochester, NY 14608
Josh Henchen
Job Details: 09/26/2022
Customer stated lid not attached. Checked and found both screws missing from right facing side. Put one screw on both sides ordering 2 screws for Lid hinge W11404293.; ordrng 2 W11404293 (Screw)s
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Newark, NY 14513
Jeremy
Job Details: 09/26/2022
"Found that door catch is broken not allowing to door to stay closed and heating element tests open. Replaced catch, ordering element.; rqstng P&A on 1 WP3387747 (HEATER), used 1 WPW10610880 (CATCH) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRB
Near Clifton Springs, NY 14432
Jeremy
Job Details: 09/26/2022
Found that condensation was building on door mullion. Customer was not using moisture control. Advised customer to use the moisture control setting if moisture is building on center of door. Also found door seals are torn where they seal on mullion. Ordering door seals; rqstng P&A on 2 W10460610 (Door Gasket)s
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near East Rochester, NY 14445
Ray Benedetto
Job Details: 09/26/2022
"Unit won't start. Communication error between motor control unit and control board. Found burned out transistor on motor control unit, needs motor control unit to repair. ; ordrng 1 WPW10374126 (Motor Control Unit)"
We serviced a
AMANA REFRIGERATOR
Model AFD2535DEW4
Near Fairport, NY 14450
Ray Benedetto
Job Details: 09/26/2022
"Installed ice maker, but was not able to cycle. Receiving 120 from cabinet, but not to ice maker. Called Techline, recommended to switch ice maker wire harness. No continuity on ice maker fuse. Ordering wire harness for repair.; ordrng 1 WPD7813010 (IM Wire Harness), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Fairport, NY 14450
Ray Benedetto
Job Details: 09/26/2022
Tightened freezer door handle and replaced water filter. Operating normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/26/2022
"Replaced inner door and dispenser. Tested with self-diagnostic, all operations normal. No leakage."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/26/2022
"Water leaking from input water line, not part of the unit. Recommended that customer contact a plumber. Tightened freezer handle."
We serviced a
JENN AIR RANGE
Model JDS9860CDB01
Near Rochester, NY 14616
James
Job Details: 09/26/2022
Inspected and dropped off part. One year warranty parts only.
We serviced a
AMANA WASHER
Model NTW4501XQ0
Near Rochester, NY 14611
Josh Henchen
Job Details: 09/26/2022
"Customer stated washer was very out of balance. Checked and found washer leaning due to rust, left front foor not working. Re leveled washer/ shimmed and tested. Washer checks good."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AEQ
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 09/26/2022
"Ice maker not making ice. Ice in the tray, but not cycling. Needs ice maker. Customer decided against repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hilton, NY 14468
Dave L
Job Details: 09/26/2022
Replaced shorted fresh foodLed module. Tested ok; used 1 W10695459 (MODULE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Warners, NY 13164
Doug Balcom
Job Details: 09/26/2022
Customer states no ice production. Found icemaker not working. Ran diagnostic test icemaker will not cycle. Ordering Icemaker and heater.; ordrng 1 W11579560 (Icemaker) and 1 W11226501 (Heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Weedsport, NY 13166
Doug Balcom
Job Details: 09/26/2022
Replaced drain pump. Unit drains but drain pump will not shut off. Checked pressure hose it is clear. Ordering control. ; rqstng P&A on 1 W11399433 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newark, NY 14513
Doug Balcom
Job Details: 09/26/2022
Customer states unit quit mid cycle. Ran diagnostic test found f0e5 error code. Unbalanced load. Ran calibration. Unit sounds horrible in spin and agitate. Unit shifts between shift and agitate but grinds when spinning and agitating. Inspected cam and actuator. They are fine feel a grinding when turning pulley by hand. Unit needs a gearcase. Customer will buy a new unit.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Victor, NY 14564
Jeremy
Job Details: 09/26/2022
Customer stated they had electrical storm and washer would not turn on after. Verified unit has correct incoming line voltage. Control has 12VDC at HMI connection. Diagnostic LED not flashing after verified DC voltage. Control board has malfunctioned.; ordrng 1 W11543994 (Control) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Honeoye Falls, NY 14472
Jeremy
Job Details: 09/26/2022
"Customer stated unit is leaking and will not run a cycle. Found F8E4 error code and water dripping from fill hose into drip tray. Found that hose fitting connected to the fill valve was installed without a rubber washer. Installed rubber washer, verified no leak. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW01
Near Clifton Springs, NY 14432
Doug Balcom
Job Details: 09/26/2022
"Customer states no cooling either compartment. Found compressor not running and evaporator leaking at joint. Ordering compressor, filter drier, and evaporator. ; ordrng 1 W11611030 (Evaporator) and 2 W11504450 (Lokring)s and 4 W11506619 (Lokring)s and 1 W11580057 (Compressor) and 4 W11578570 (Lokring)s and 1 W11109499 (Dryer) and 2 W11504445 (Lokring)s and 2 W11504447 (Lokring)s and 2 W11504415 (Lokring)s and 2 W11504416 (Lokring)s and 2 W11504420 (Lokring)s and 1 W11506635 (Access valve) and 1 876765 (Process tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Geneva, NY 14456
Doug Balcom
Job Details: 09/26/2022
Customer states dishwasher stops and says clean after not doing anything. Found wash motor not running. Ordering sump assembly.; ordrng 1 W11460946 (Sump assembly)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Geneva, NY 14456
Doug Balcom
Job Details: 09/26/2022
Customer states everyone has COVID in the household. They will need a reschedule. ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near East Syracuse, NY 13057
Chuck
Job Details: 09/26/2022
"Customer stated that the aqua clean is not working on chicken grease stains. I inspected unit and found the chicken grease staining. I explained to the customer that would be considered cosmetic damage and they might have to run several cleaning cycles to even put a dent into that grease staining if it does at all. I went over the cleaning process using the aqua clean with the customer. Customer also stated that she is unhappy with the unit and would like it replaced, i explained to the customer that they are welcome to call Whirlpool to express there concerns about the unit. Unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Rochester, NY 14617
James
Job Details: 09/22/2022
"Doors very difficult to open. Frost forming in freezer. Freezer switch sticking. Put hole in drain tube for vent. Doors now opening easier. Freezer door warped and spray foam coming out of ff door. Ordering doors, switch and badge. ; ordrng 1 13109223SQ (Door) and 1 13107553SQ (Door) and 1 W11223753 (Badge) and 1 W11396033 (Switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rochester, NY 14613
James
Job Details: 09/22/2022
Striker broken off. Removed part. Showed customer how to replace. ; ordrng 1 W11457841 (Strike)
We serviced a
AMANA DISHWASHER
Model ADB1300AFB1
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/22/2022
"Replaced drain hose. Tested, filled, washed and drained with no leakage. Dishwasher can not be uninstalled unless floor board is removed."
We serviced a
WHIRLPOOL FREEZER
Model GI15NDXZS
Near Rochester, NY 14618
Andres
Job Details: 09/22/2022
I sent an automated call to let customer know I was on my way. When I typed in directions it took me to old landmark Dr but their was no house with the number 65. I called three times and left voicemail but no one called back I also waited 20 min.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Perry, NY 14530
Josh Henchen
Job Details: 09/22/2022
"Replaced control due to error code fault. Ran diagnostic cycle, functions properly. No Error codes. Ran normal wash cycle. Washer checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Rochester, NY 14624
Dave L
Job Details: 09/22/2022
"Replaced ice maker that would It cycle.Customer to monitor after 24 hours. ; ordrng 1 Sh (Sh), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14610
Josh Henchen
Job Details: 09/22/2022
"Customer stated lights not working properly. Checked and found lower module light had failed and is no longer lighting. Top vp light and freezer light are dimmed. Ordering module Light WPW10515057.; ordrng 1 WPW10515057 (MODULE, LOWER LIGHT)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Penfield, NY 14526
Andres
Job Details: 09/22/2022
Sent a call to let them know I was on my way. Arrived to home rang door bell twice but no one came to door. I gave them a call no one answered left voicemail. Waited 15 min no one arrived home. I left a card.
We serviced a
AMANA REFRIGERATOR
Model AFD2535DEW4
Near Fairport, NY 14450
Andres
Job Details: 09/22/2022
Customer stated unit stopped producing ice. I diagnosed unit by trying to cycle ice maker but paddles were not moving. I took a voltage reading found it was getting 120v but not cycling. Ordering icemaker.; ordrng 1 D7824706Q (Icemaker)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Phelps, NY 14532
Andres
Job Details: 09/22/2022
"Customer stated unit locked itself and would not do anything. I diagnosed unit noticed that their was water in tub. I put unit Into a diagnostic mode and ran the drain pump but it was not draining. I took off front panel and took out coin trap. Coin trap was clogged with lint, I cleaned out filter then put unit back together. I ran a diagnostic cycle, unit drained correctly and advance cycle. Washer is working properly.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ0
Near Ontario, NY 14519
Andres
Job Details: 09/22/2022
Replaced the touchpad and the ACU. Set clock to right time and tested touchpad. UI responds to commands and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Rochester, NY 14606
Dave L
Job Details: 09/22/2022
Unit would not make ice due to a frozen fill tube. Removed iceFrom tube. Ice maker tested ok. Cleaned condenser. Temps checked ok.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near West Henrietta, NY 14586
Ray Benedetto
Job Details: 09/22/2022
"Installed control board, did not power on. Only receiving between 85-95 VAC at power connector. Ordering wire harness for repair. Need to return with Control Board.; ordrng 1 W11529071 (Wire Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Dansville, NY 14437
Jeremy
Job Details: 09/22/2022
Replaced control and motor for motor not running. Unit checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
Andres
Job Details: 09/22/2022
"Customer stated unit would not lock or do anything. I diagnosed unit found that it would not spin it would just make a humming noise. I made sure unit spun freely I also looked underneath and checked capacitor which tested good. I then took off back panel and noticed that connection was loose. Once I plugged connection back in I made sure board was sending voltage to motor. When I ran another diagnostic cycle unit did spin. I also ran a drain and spin cycle, unit completed cycle properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04:.F
Near Rochester, NY 14626
Dave L
Job Details: 09/22/2022
"Replaced controls, ice maker, and fan harness due to intermittent loss of power. Customer to monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Canandaigua, NY 14424
Jeremy
Job Details: 09/22/2022
"Customer stated circuit breaker keeps tripping. Ran diagnostics and verified all operations. Inspected wiring harnesses at door, evaporator and compressor and found no broken or frayed wires. Freezer and fresh food temps are in expected range. Refrigerator is operating as expected. Suggested customer have Arc Fault breaker replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAT03
Near Rochester, NY 14626
Dave L
Job Details: 09/22/2022
Replaced ice maker due to noise leaking mold. Customer toMonitor.