We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Webster, NY 14580
Tanner
Job Details: 05/19/2021
"Q1 no Q2 no Q3 noComplaint of noise during use. Dissassembled unit. Found stuck idler pulley and rollers. Replaced all 4 rollers. Replaced idler pulley. Lubricated supports. Cleaned out cabinet. Tested unit and unit tested good. Advised customer venting be serviced. ; used 1 279640 (PULLEY-IDLER), and 2 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Webster, NY 14580
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noComplaint of ripped gaskets. Inspected and gasket has ripped at center where French doors meet. Ordering new gaskets.; ordrng 2 W10830274 (Gasket)s
We serviced a
WHIRLPOOL WASHER
Model CAW38125HW1
Near Fairport, NY 14450
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noReplaced wash plate. Tested unit and unit tested good.
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Evan
Job Details: 05/19/2021
customer is stating unit is still not drying items items are coming out wet any time using cycles operated based off moisture sensor. Ran moisture sensor test and unit failed. Checked for continuity of sensors first at control next at sensors directly. Sensors would not display continuity when holding wet rag across sensors checking for continuity. Checked wiring harness for continuity to sensor. Harness tested good. Also checked sensor harness. Also tested good. Ordering sensor electrodes SR: 7730783862; ordrng 2 WP3387223 (SENSOR ELECTRODE )s
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ01
Near Webster, NY 14580
Tanner
Job Details: 05/19/2021
Q1 no Q2 no Q3 noReplaced door. Door inspection good. Door seal is good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14612
Evan
Job Details: 05/19/2021
Customer stated the unit is dripping from underneath machine. Discovered leak is coming from water valve solenoid solenoid is causing issue. Ordering water valve. Quoted $76.40 for labor; ordrng 1 W11175771 (WATER VALVE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rochester, NY 14612
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Damper makes grinding noise. New dampers last about a month and start making noise again. Called techline and they suspect moisture is getting into damper. Recommend replacing gaskets and sealing liner with silicone. ; ordrng 1 WPW10594330 (Control) and 2 W10830162 (Gasket)s and 1 WPW10503278 (Control) and 1 WP482338 (Sealer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Hilton, NY 14468
Evan
Job Details: 05/19/2021
Customer stated door gasket would not stay in door trim. Gasket was falling out constantly when opening door. Heated gasket in an attempt to expand gasket while in door channel. Gasket is partially holding but continues to come free from door channel. Ordering gasket. ; ordrng 1 W11030683 (DOOR GASKET )
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Rochester, NY 14612
Evan
Job Details: 05/19/2021
Customer stated the unit would not produce ice. Ran test 44 and 45 on tech sheet. Test 44 is harvest test cycle observed icemaker run full harvest cycle and completed test as it should. Ran test 45 which is icemaker fill test. Unit ran full harvest cycle and then filled at the end of the cycle as it should. Icemaker is currently working. Advised customer to Monitor unit to see if unit continues to produce ice. If unit does not continue to produce ice replace ice maker collected service call fee. If ice maker need to be replaced quoted $76.40 for labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rochester, NY 14625
James
Job Details: 05/19/2021
Replaced control and unit was off. Adjusted temp setting then cooling turned on. Customer is to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Spencerport, NY 14559
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. S16360 labor authorization. Unit not defrosting ff evaporator. Defrosted coil and relocated thermistor. Ff drain was clogged also. Customer is to monitor.
We serviced a
JENN AIR REFRIGERATOR
Model JFC2087HRS
Near Hilton, NY 14468
James
Job Details: 05/19/2021
Door stuck shut. Filled freezer with steam and can't open it more than 1\2 inch. Leaving unit turned off with Door propped open. Will check tomorrow. ; schdld next appmnt for 5/19 WED !
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV1174FZ2
Near West Henrietta, NY 14586
Steve
Job Details: 05/19/2021
Replaced microwave door for film inside glass. The door tests good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Avon, NY 14414
Steve
Job Details: 05/19/2021
"Found user interface not responding.. the unit will go into diagnostics but only fault codes and then fails.F6e2 communications error. Quoted for user interface. The customer is going to contact manufacturer due to repair cost. ; rqstng P&A on 1 W11319991 (User interface), ordrng 1 Sh15 (Shipping)"
We serviced a
JENN AIR DISHWASHER
Model JDB9000CWP3
Near Penfield, NY 14526
Dave
Job Details: 05/19/2021
Replaced top tracks for separating . Tested unit in diagnostics unit tested good. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Fairport, NY 14450
Dave
Job Details: 05/19/2021
Drain pump stuck on . Wash able to get drain pump turned off and showed customer how to do it . Ran unit in auto diagnostics unit tested good. Calibrated unit as well . Unit went into water hazard drain but unit tests good .
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Pittsford, NY 14534
Dave
Job Details: 05/19/2021
"0 degrees in freezer and 38 in fresh food . Found an object blocking the ice maker tray behind it and not allowing the door to close all the way . Removed item door is sealing . Went into diagnostics tested all functions damper ,heater all tested good . Customer will monitor"
We serviced a
KITCHENAID OVEN
Model KDSS907SSS03
Near Rochester, NY 14625
Dave
Job Details: 05/19/2021
Thermal high limit is blown . Unit needs new high limit WP9759242.; ordrng 1 WP9759242 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rochester, NY 14624
Steve
Job Details: 05/19/2021
Customer stated the lock did not lock at beginning of the cycle. The lock only works while the washer is in spin cycle. During agitation when lid is opened the washer stops. The vibrating at the end of the cycle is normal operation. The washer had no error codes and is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rochester, NY 14624
Steve
Job Details: 05/19/2021
"Found motor running but not pushing water. The spray arms did not move. Found the vent wax motor has error codes Ordering motor , control and vent. ; ordrng 1 W11416362 (Motor) and 1 W11410066 (Control) and 1 W11416460 (Vent)"
We serviced a
WHIRLPOOL WASHER
Model WCVH4800K2WW
Near Rochester, NY 14612
Evan
Job Details: 05/19/2021
Customer stated that unit would not start cycle and door would not lock. Discovered that door lock was failing to actuate causing issue. Replaced door lock and tested unit. While reinstalling door bellow technician snapped retainer spring. Unit is functioning but spring will need to be replaced. Ordering spring ; ordrng 1 WH08X10044 (DOOR SPRING )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manchester, NY 14504
Dave
Job Details: 05/19/2021
Replaced compressor. UV drier. Unit is now cooling as expected.; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Macedon, NY 14502
Dave
Job Details: 05/19/2021
Could not make the washer make odd noise . Unit has no error codes .Ran auto diagnostics and calibrated. Tested manually fast and slow agitation . High spin . No noise . Under machine is clean and tight . Did just make sure the cam pulley was nice and tight . Customer says will even make noise in sensing . Ran regular load no noise . Put clothes and started cycle there was no noise either . Customer will try to get video of unit making the noise . Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS01
Near Webster, NY 14580
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Replaced damper and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Penfield, NY 14526
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. replaced control and user interface and ran diagnostics cycle. Ran drain and spin successfully. ; dspstn on spec-tagged invntry: 1 W11322883 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Webster, NY 14580
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Replaced icemaker and fan. Cycled icemaker in diagnostics. Fan turned on. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Pittsford, NY 14534
Steve
Job Details: 05/19/2021
Sr# 7730787970 replaced module for F 47 error and not cooking on right side. On testing F40 error came up for ui to control communication error. Ordering module and display. ; ordrng 1 WPW10396615 (Display) and 1 W10857232 (Module)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Rochester, NY 14624
Steve
Job Details: 05/19/2021
"Found microwave only pulling 5 amps and not heating. Ordering diode, capacitor and magnetron ; ordrng 1 W11256462 (Diode) and 1 W10561770 (Capacitor)"
We serviced a
KITCHENAID RANGE
Model KICU509XBL00
Near Spencerport, NY 14559
Evan
Job Details: 05/19/2021
Customer is stating that unit will not operate 2 right burners discovered that fuse that operates 2 right burners had tested open. Ordering fuse ; ordrng 1 W10857232 (MODULE ) and 1 WPW10328492 (FUSE )
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ05
Near Webster, NY 14580
James
Job Details: 05/19/2021
Q1 n. Q2 n. Q3 n. Unit sounds like marbles bouncing. Adjusted refrigerant lines by compressor and adjusted front feet and unit no longer makes noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Canandaigua, NY 14424
Steve
Job Details: 05/19/2021
Found the bladder was frozen at the 5/16 lines coming in from back wall and to bladder. Added permagum to penetrations In the wall and add to air hole behind pantry. Set temp to warm setting for 24 hours to get rest of line unfrozen.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Spencerport, NY 14559
Evan
Job Details: 05/19/2021
Replacing lid due to lid cracking in corner causing unit not to run cycle. Replaced lid. Tested unit. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259006 LID
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Rochester, NY 14622
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit siphons tub while filling. Customer supplied longer drain hose. Installed longer hose and checked operation. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Irondequoit, NY 14617
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Complaint of loud and excessive shaking during spin. F9e1 error. Motor whines when in high spin. Inspected motor and found cabinet brace off and screws coming out of back panel. Reassembled unit and ran drain and spin without issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Irondequoit, NY 14622
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit leaking underneath. Water level too high. Ran diagnostics and tested auto cycle. Unit filled properly and did not leak. Customer is to monitor.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Webster, NY 14580
Tanner
Job Details: 05/15/2021
Q1 no Q2 no Q3 noReplaced gearcase and wash plate. Calibrated unit. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rochester, NY 14618
Tanner
Job Details: 05/15/2021
Q1 no Q2 no Q3 noComplaint of unit not unlocking at end of cycle. F9E1 stored.Ran auto diagnostic cycle and drain pump running but unit barely drains at all. Excess suds are in unit. Dissassembled unit and inspected sump. Found undergarment had been sucked into drain sump almost entirelt obstructing drain. Cleared sump. Tested unit vis auto diagnostic and unit tested good. Left unit on clean cycle to remove excess suds. Oversuds could be due to poor drain. Per JM courtesy warrany since last visit for same reason.
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Brockport, NY 14420
David
Job Details: 05/15/2021
Unit was unresponsive and in drain lockout. Removed power and disconnected pressure hose. No change. Unable to enter diagnostics. Pump is also very noisy. Did not find any debris in drain pump housing. Ordering control and pump. ; ordrng 1 W10860464 (Control) and 1 Sh (Shipping) and 1 WPW10276397 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVWH5
Near Rochester, NY 14620
Dave
Job Details: 05/15/2021
Ice maker fill tube was frozen because the water valve issue that happened prior . Cleared tube and cycled ice maker . Ice maker cycled and no water leaked .unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14613
David
Job Details: 05/15/2021
Repaired screw on rail again. Cleared excess ice from shroud. Customer to monitor.
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Rochester, NY 14626
David
Job Details: 05/15/2021
Found a small gas leak coming from the broil burner. Ordering gas valve ; ordrng 1 W11370883 (Regulator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hilton, NY 14468
David
Job Details: 05/15/2021
The auger motor is only working intermittently. Ordering auger ; rqstng P&A on 1 W10822606 (Motor)
We serviced a
FRIGIDAIRE DRYER
Model FCGD3000ES1
Near Rochester, NY 14607
David
Job Details: 05/15/2021
"Part number was switched by office. Ignitor was not correct. Re ordered the correct part. ; ordrng 1 5304517325 (Ignitor), dspstn on spec-tagged invntry: 1 WP4392003 IGNITOR-ROUND"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Rochester, NY 14619
Steve
Job Details: 05/15/2021
Replaced the hold clips for oven bottom for broken and missing clips.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Scottsville, NY 14546
Steve
Job Details: 05/15/2021
Replaced drain pump for broken impellers and line filter for randomly shutting off. The washer tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB1956GEQ
Near Pittsford, NY 14534
Steve
Job Details: 05/15/2021
Found the defrost drain by the compressor was plugged causing water to leaking into fresh food section. Removed blockage from the drain. The refigerator tests good
We serviced a
JENN AIR REFRIGERATOR
Model JFI2089AEP2
Near Fairport, NY 14450
Steve
Job Details: 05/15/2021
Customer states the fresh food section was freezing. The water fill tube for ice maker froze and broke. The ice maker not working can cause freezing in fresh food section. Ordering fill tube. The fresh food section thermistor was reading 52 degrees but had door open before tests and it is next to light. Ordering thermistor for possibly out of range. ; ordrng 1 W11415785 (Fill tube) and 1 12002355 (Thermistor) and 1 Sh15 (Shipping)
We serviced a
JENN AIR RANGE
Model JDS9860BDS
Near Victor, NY 14564
Steve
Job Details: 05/15/2021
Replaced spark module with same result. Found continuity from spark module harness all the way to burner ignitors. The range needs burner cartridge. The office is going to investigate part. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Pittsford, NY 14534
Steve
Job Details: 05/15/2021
Found the spacer rod on top rack of freezer drawer was on the floor of freezer. Removed top rack and installed the rod. The drawer is working as expected. The filter housing cover has broken tab and customer has to tape closed. Ordering housing cover. ; ordrng 1 WP12568001 (Filter cover)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Pittsford, NY 14534
Dave
Job Details: 05/15/2021
F1E1 error code F3E0 open main oven sensor . Ohm main oven sensor 1088 ohms . Call techline SR 7730758123 . Techline said to replace control. . Ordering board .; ordrng 1 W11034208 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Rochester, NY 14618
Dave
Job Details: 05/15/2021
Replaced ice maker fill tube for having hole in it . Cycled ice maker . Unit tested good .
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Webster, NY 14580
Tanner
Job Details: 05/15/2021
"Q1 no Q2 no Q3 noReplaced gearcase, cam, belt, drive hub. Calibrated unit. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Pittsford, NY 14534
Dave
Job Details: 05/15/2021
Replaced burned main harness . Tested unit . Tested good
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Mendon, NY 14506
Dave
Job Details: 05/15/2021
No error codes on unit . Tested unit in diagnostics. Tested good . Calibrated unit . Checked water pressure was good Called techline SR 7730761536 . Couldnt find anything with the unit . Customer is using plant based soap which is HE . Went over use with how much . Tested unit in a regular cycle and tested good . Customer will try to get video of unit getting stuck on the time .
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW3
Near Fairport, NY 14450
Dave
Job Details: 05/15/2021
0 degrees in freezer and perfect frost pattern. Fresh food is warm .Cold air tower was plugged with ice . Cleared ice could not feel air moving from freezer still . Open freezer door could feel air . Found the warm air returns were plugged with ice . Defrosted those . Unit is now working as expected. Check freshfood section rear wall and make sure fan is blowing air . Open freezer and see if it makes a difference if so warm air returns are frozen .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Rochester, NY 14621
James
Job Details: 05/15/2021
Unit not cooling. Compressor over temperature. Found lokring fitting leaking at steel line connection to filter drier. Called techline sr 7730760367. They said it's ok to braze tubing to repair. ; ordrng 1 W10843121 (Drier)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Rochester, NY 14616
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit not heating. 8v l2 to neutral. While testing power went to 120v on each leg. Found outlet loose. Verified dryer functions properly. Recommend replacing outlet.
We serviced a
WHIRLPOOL RANGE
Model UMV1160CS9
Near Livonia, NY 14487
Steve
Job Details: 05/15/2021
Rescheduled for sat morning due to customer availability ; schdld next appmnt for 5/15 SAT !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spencerport, NY 14559
David
Job Details: 05/15/2021
Customer has not had ice since last repair. E2 error in diagnostics. Found that the icemaker was not filling with water because the fill tube was frozen shut. Checked water pressure at the dispenser found that the water pressure was very low due to a clogged filter. Removed filter water pressure returned. Customer is going to replace filter cleared ice from icemaker filter
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Penfield, NY 14526
James
Job Details: 05/15/2021
Q1 n. Q2 n. Q3 n. Unit not displaying numbers but key pad works. Light stays on all of the time. Disconnected ui and reconnected. Found corrosion on main control. Need control and panel; rqstng P&A on 1 W10915031 (Panel) and 1 W11100513 (Cntrl)
We serviced a
AMANA WASHER
Model NFW7200TW
Near Honeoye Falls, NY 14472
Dave
Job Details: 05/15/2021
washer leaking from bellow . Cleaned the glass to the door . Tested unit was not leaking anymore .
We serviced a
KENMORE WASHER
Model 11042932200
Near Rochester, NY 14623
James
Job Details: 05/15/2021
Unit leaves water at end of cycle. Drain pump sounds like there's a marble in it. Cleaned drain pump and found no obstruction. Drain pump needs replacing. Customer going to wait on repair. ; ordrng 1 280187 (Pump quoted) and 1 Sh15
We serviced a
MAYTAG DRYER
Model MED8765FW0
Near Macedon, NY 14502
Tanner
Job Details: 05/15/2021
"Q1 no Q2 no Q3 noReplaced hinges. Unit tested poorly, replaced catch and strike and unit tested good.; used 1 279570 (LATCH/STRIKE KIT) from stock"
We serviced a
JENN AIR RANGE
Model JES9900BAB
Near Spencerport, NY 14559
David
Job Details: 05/15/2021
Replaced right front infinite switch due to temps. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Pittsford, NY 14534
James
Job Details: 05/15/2021
"Replaced icemaker, seal, and rh door gasket. Icemaker cycled upon install."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Spencerport, NY 14559
David
Job Details: 05/15/2021
"Customer stating that start button is not functioning all the time. Re ordering console ; ordrng 1 W11135391 (Console), dspstn on spec-tagged invntry: 1 W11162440 CONTROL"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Rochester, NY 14624
Tanner
Job Details: 05/15/2021
Q1 no Q2 no Q3 noComplaint of drain hose coming lose spraying water on floor. Reattched drain hose to utility sink. No stored errors. Ran autodiagnostic and everything testing good.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Fairport, NY 14450
Tanner
Job Details: 05/15/2021
"Q1 no Q2 no Q3 noReplaced gearcase, cam, shift actuator, belt, and drive hub. Calibrated unit. Testd via auto diagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR , used 1 W10528947 (HUB), and 1 W11239857 (Belt) from stock"
We serviced a
AMANA DRYER
Model NGD7200TW
Near Honeoye Falls, NY 14472
Dave
Job Details: 05/15/2021
Dryer lint trap not going down l cleaned lint out of the trap area and venting in the back .unit tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Rochester, NY 14606
Tanner
Job Details: 05/15/2021
Q1 no Q2 no Q3 no Installed new drain motor. Tested unit and unit tested poorly. Wash motor never started. Unit does drain properly. Following stored errors:F4E3 motor electrical fault.Ordering new motor.; rqstng P&A on 1 W11025157 (Motor Sump Assembly)
We serviced a
AMANA REFRIGERATOR
Model ATB1832ARW
Near Honeoye Falls, NY 14472
Dave
Job Details: 05/15/2021
-2 in freezer and 34 in fresh food section . Customer thermometer was reading 40 . Customer will monitor unit . Evap fan is running and thermostat could be the cause of the issue but part 63001358 is discontinued.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Williamson, NY 14589
James
Job Details: 05/13/2021
Q1 n. Q2 n. Q3 n. Agitator broken in two. Replaced agitator and ran calibration cycle. Unit functions properly.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS0
Near Penfield, NY 14526
David
Job Details: 05/13/2021
The oven will not operate due to a stuck cooling fan. Energized fan in diagnostics. Can hear fan attempting to turn. Ordering fan. ; ordrng 1 W11107275 (Cooling fan.) and 1 Sh (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rochester, NY 14619
David
Job Details: 05/13/2021
Customer is concerned with noise when opening the fresh food door. Found that the air damper is noisy. Ordering the air damper; ordrng 1 W11164593 (Damper)
We serviced a
FRIGIDAIRE DRYER
Model FCGD3000ES1
Near Rochester, NY 14607
David
Job Details: 05/13/2021
Unit is not drying due to an open ignitor. Ordering ignitor ; ordrng 1 5304517325 (Ignitor) and 1 Sh (Shipping)
We serviced a
MAYTAG DRYER
Model MDE9606AYW
Near Penfield, NY 14526
David
Job Details: 05/13/2021
Replaced worn rollers that were causing a noise. Cleaned cabinet. Unit tested ok; used 1 Sh (Shipping) from stock
We serviced a
MAYTAG WASHER
Model MAVT236AWW
Near Rochester, NY 14609
David
Job Details: 05/13/2021
Replaced waterValve that was clogged with rust/debris. Water supply shut of is seized shut preventing hot water from getting to the valve. Recommending that a licensed plumber repair shit off valve.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Rochester, NY 14625
David
Job Details: 05/13/2021
Tested manifold forGas leak. Found small leak at center dual gas valve. Pic attached. Ordering valve and seal. ; ordrng 1 W11209791 (Valve center) and 1 WP74001380 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Geneseo, NY 14454
Steve
Job Details: 05/13/2021
Found led driver has failed again causing the refrigerator to not cool. The unit will just click at three way valve and do nothing else. Removed power to led driver and the refigerator started cooling again. 7730736870 repair covered under appliance tec warranty. ; ordrng 1 WPW10306786 (Led driver)
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Churchville, NY 14428
David
Job Details: 05/13/2021
Replaced DSI control. Unit tested ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW3
Near Fairport, NY 14450
Steve
Job Details: 05/13/2021
Found control not sending power to defrost heater. Replaced control and defrosted evaporator. ; used 1 WPW10503278 (Jazz board) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM03
Near Pittsford, NY 14534
Steve
Job Details: 05/13/2021
48 degrees in fresh food section 10 degrees in freezer. Found the evaporator was not frosting up but had gouge marks on cover and bottom of evaporator was hit with a tool. The drip tray was warped . Quoted for repair. Customer declined repair. The pantry control was also dead. Unplugged control. ; rqstng P&A on 1 W11116006 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 W10896713 (Coupler) and 1 W10897195 (Coupler) and 1 W11457241 (Drip tray)
We serviced a
WHIRLPOOL WASHER
Model WET4027EW1
Near Fairport, NY 14450
Steve
Job Details: 05/13/2021
Replaced agitator for clothing getting stuck under agitator.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fairport, NY 14450
Steve
Job Details: 05/13/2021
"Replaced gearcase , motor and rotor four clicking while agitating. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11195971 STATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manchester, NY 14504
Dave
Job Details: 05/13/2021
Compressor is seized . Unit needs new compressor as it is just buzzing and getting very hot . Ordering parts .; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Canandaigua, NY 14424
Dave
Job Details: 05/13/2021
Unit needs filler piece on the top left of the cabinet. The shelf piece is broken ordering new shelf . Also need paint for cosmetic touch up . ; ordrng 1 W11392905 (Shelf) and 1 W10859322 (filler) and 1 511873 (paint)
We serviced a
GE DRYER
Model GTX22EASKWW
Near Rochester, NY 14609
Tanner
Job Details: 05/13/2021
Q1 no Q2 no Q3 noComplaint of no heat.Confirmed 240 VAC. Ran unit with vent off and recorded temperatures at exhaust fluctuate between 130 amd 110 degrees F. This is proper outlet temps per tech diagram. Unit was venting into a 3 foot run into a capped bucket. Lack of heat removal causing thermostats to stay open for longer durations and to short cycle on heat. Extended vent away from dryer. Removed bucket cap. Advised that proper venting is to be longer than 6 feet and should vent outside.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Clifton Springs, NY 14432
Dave
Job Details: 05/13/2021
Replaced user interface and door lock for machine not starting . Tested unit in diagnostics unit tested good.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Rochester, NY 14621
Tanner
Job Details: 05/13/2021
Q1 no Q2 no Q3 noComplaint of uL error and will not complete spin.following stored errors:F51Cannot hand spin basket. Unit will not spin. Sometimes flashes F51. Needs new bearing. Possibly ACU since unit not recognizing spin speed regularly. Quoted for bearing and ACU. Based on cost of repairs advised customer move on from machine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7Fvcxwb01
Near Brockport, NY 14420
David
Job Details: 05/13/2021
Full cup on module was broken reordering. ; ordrng 1 WPW10122559 (Icemaker)
We serviced a
MAYTAG DISHWASHER
Model MDB6701AWB2
Near Palmyra, NY 14522
Dave
Job Details: 05/13/2021
Replaced door latch and tested unit . Unit tested good .
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Palmyra, NY 14522
Dave
Job Details: 05/13/2021
Right rear burner switch is bad ordering switches WPW10548355; ordrng 1 WPW10548355 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Lyons, NY 14489
Dave
Job Details: 05/13/2021
Found the rotor on the motor was rubbing on the floor . Raised legs on rear and leveled unit . Found the hoses were leaking on the hot valve . Customer wanted hoses replaced . Charged for hoses . Calibrated unit and ran auto diagnostics unit tested good ; used 1 8212545RP (HOSE-FILL 2PK) from stock
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Rochester, NY 14626
Tanner
Job Details: 05/13/2021
Q1 no Q2 no Q3 noReplaced ACU. Tested empty and unit counted down within 5 minutes. Unit testing good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Williamson, NY 14589
James
Job Details: 05/13/2021
Q1 n. Q2 n. Q3 n. Customer unhappy with wash performance and load size. Inspected unit and found no issues. Unit functions as designed. Advised customer to contact home Depot for possible exchange.
We serviced a
MAYTAG DRYER
Model MED6000XW0
Near Williamson, NY 14589
James
Job Details: 05/13/2021
"Q1 n. Q2 n. Q3 n. Unit shakes when in use. Found lint buildup in blower wheel. Cleaned lint. Customer opted to replace belt. Replaced belt and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 1 661570v (Belt), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHW
Near Rochester, NY 14621
Tanner
Job Details: 05/13/2021
Q1 no Q2 no Q3 noComplaint of drain pump running nom stop. E4 error code.Ran unit and unit is leaking from underneath causing drain pan to fill. Ordering sump and pump assembly.; ordrng 1 W11226878 (Sump) and 1 W11230164 (Motor) and 1 W11226887 (Gasket pump) and 1 W11226889 (Housing upper) and 1 W11226885 (Housing lower) and 1 W11226893 (Hose) and 2 W10783615 (Clamp)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rochester, NY 14626
Tanner
Job Details: 05/13/2021
Q1 no Q2 no Q3Complaint of unit starting. Can hear unit working but dishes coming out dirty.Following store errors:F4E3 motor electrical failureF7E1 heater errorRan diagnostic cycle and unit fills properly. Wash motor never starts. Tapped motor and motor hummed for just a moment. Wash motor has failed.Repair covered under S code per KB. Customer to pay service fee only. Authorization for care plus : ATCP10303; ordrng 1 W11087376 (Motor Assembly)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Geneva, NY 14456
Dave
Job Details: 05/13/2021
"F6E4 Float switch error code . Tested unit in diagnostics unit tested good . Customer says that sometimes unit will run for ten mins and sometimes will go through cycle . Did find the wash motor harness had gotten stuck to the insulation inside the door panel and pull the plugged out enough where it was just making contact . Pushed plugged all the way in and made some adjustments so that doesnt happen . Unit tested good in diagnostics and heater turned on . If problem persists order W11395600 Console , W11225084 control , W11084121 owi sensor ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Sodus Point, NY 14555
James
Job Details: 05/13/2021
Q1 n. Q2 n. Q3 n. Replaced control and unit began cooling once plugged in.