"I replaced UI to transfer information from board first then i replaced the control, upon replacing control i put the unit into calibration and then the new control arched. I called Tech-Line and they helped me find the cause as it was a bad drain pump as it ohmed out at 1.5. Ordering control W11419171 and drain pump W11396717SR# 7735501118; ordrng 1 W11396717 (Drain pump) and 1 W11419171 (Control)"

Replaced lower and middle spray arms. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

Found drain tube is icing over because the insulation in and around drain tub grommet it holding water. When this water freezes it pinches the drain tube closed. Thawed tube. Can not recommend and repair for the insulation issue that does not require significantly modifying the cabinet.

Unit not heating. Found cord not staying seated in receptacle. Unit works when cord pushed all the way in. Dryer operates as expected.; dspstn on spec-tagged invntry: 1 279838 ELEMENT

"Unit is filling without being turned on. Found faulty fill valve. Replaced fill valve unit tested good. Dryer is stacked on top, customer assisted with dryer removal.; dspstn on spec-tagged invntry: 1 8212487RP HOSE-FILL NYLON 2PK"

Replaced float switch for broken housing and alarming. Unit checks good.

Lower arm screw broke when doing repair. Ordering arm and screw to complete repair.; ordrng 1 WPW10421280 (Arm) and 1 WPW10422764 (Screw)

Replaced lower blower for excessive noise and no air flow. Unit tested good.

"Replaced gearcase, clutch and slider due tub not spinning. Recalibrated and Ran diagnostic test and all functions as expected. Washer checks good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE"

Customer was having trouble with burner settings when simmering. Verified operation of each burner. Made recommendations on how to get simmering temperatures for each pan size. Unit is working as designed

Customer was concerned with fresh food temp. Found actual food temperature differed significantly than the thermostat that was put into use by the customer. Fresh food reading 36degrees. Tests ok. Left diffuser with the customer

Replaced user interface and tested. Unit functions properly.

Upper rack contacts gasket on lh side. Replaced adjuster customer supplied and adjusted rack.

Unit getting stuck in between spin and agitate. Replaced lower harness and gearcase. Calibrated successfully. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

"Customer states F3E0-temp sensor open or shorted. Verified issue. After inspecting unit i found that temp sensor tested bad. Replaced temp sensor. Ran a 350 bake cycle measuring temps in which the unit showed it was heating up to 438 degrees, i calibrated unit down 30 degrees and tested unit again measuring temps. Unit measured 398 high and 313 low. Unit tested good."

"Customer stated that the units temp selectee and water level switches are not attached. After inspecting unit i found that both tabs holding the switches are broken off the console. Ordering console W10888103, assembly control knobs WPW10453947 (x2), SWITCH-CYC 4 position WPW10414398 and SWITCH-CYC 5 position W10859568; ordrng 1 W10888103 (Console) and 2 WPW10453947 (Assembly control knobs)s and 1 WPW10414398 (4 position switch) and 1 W10859568 (SWITCH-CYC 5 position)"

Replaced drain pump. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

Customer stated that unit fills with water then throws the error code. f8e1. Error code F8E1- long fill. I ran a diagnostic test cycle in which the unit operated as intended. I then inspected unit and found that the drain hose is laying on the floor going directly into a floor drain. I held the drain i a up right position like it would be going into a stand pipe and started a normal cycle with a load of towels and the unit reached the wash portion of cycle which it has not done for the customer. I explained to the customer the issue is with the way the drain hose is run and to call a plumber to install a stand pipe. Unit tested good.

"Customer stated unit was not heating. I diagnosed unit I found that the door switch is broken, unit keeps turning when door is open. I also found that the timer is not sending any power to the ignitor. Unit needs new ignitor and belt also has cracks in it. ; ordrng 1 WP8566184 (Timer) and 1 WP3406107 (Door switch) and 1 WPW10198086 (Belt drive), dspstn on spec-tagged invntry: 1 279834 COIL KIT and 1 W11050897 CUTOFF-THERMAL"

Replaced the tub ring on unit.

Customer stated ice maker was making a noise. I adjusted ice maker and made sure it no longer makes noise.

Customer stated unit was not starting a cycle. I diagnosed unit I heard a humming sound coming from underneath. I checked capacitor which tested open. Ordering new capacitor. ; ordrng 1 W11395618 (Capacitor)

"Replaced inlet valve due to valve not opening to allow water in. Tested and no change, checked float switch, operates as expected. Found control not working properly. Ordering control W11120155.; ordrng 1 W11120155 (Control)"

Customer stated rh track detached from itself. Checked and found both track failing. Replaced both tracks and tested. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK

"Customer stated bulb not turning off on microwave. Checked and found bulb staying on. Changed control and tested, Microwave checks good."

Replaced front left switch and burner due to burner not cycling. Tested ok

Door was bent at hinge and wouldnt stay closed. Adjusted door panel. Door shuts properly now

"Unit leaks out of the front in first spray. Ordering sump, inlet, and door. ; ordrng 1 W11467648 (Inner door) and 1 W11025157 (Sump) and 1 WPW10195536 (Inlet)"

Unit was not producing ice due to a frozen fill tube. Low water pressure the the unit is causing the line to freeze. The customer is going to replace the needle valve.

Found water line to the ice maker leaking inside the freezer door and leaking down the front of the door. Quoted for door. Customer declined repair. Provided quote for home insurance. ; rqstng P&A on 1 LW11026425 (Freezer door) and 1 Sh (Sh)

Replaced board with harness due to defrost issue. Customer to monitor.

Time is moving through wrinkleControl and starting a new time dry cycle on its own. Ordering timer and start switch; rqstng P&A on 1 WPW10185992 (Timer) and 1 WPW10117655 (Start)

"Customer stated that they saw water spots on tub after cycle was completed. No codes. Ran a diagnostic test cycle and confirmed that the heater is working, heater tested good. I explained to the customer to use hi temp and heat dry when operating a normal or heavy cycle. Unit tested good"

Customer stated that they are hearing a noise. No codes. After inspecting unit and speaking with the customer i found that the noise the customer is hearing is the fill valve and ice maker operation. I explained to the customer that those are normal sounds. Unit tested good.

Uninstalled unit. Temp sensor tested bad. Replaced sensor. Unit tested good

Replaced capacitor. Calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

"Customer stated icemaker is not shutting off. Found that bail arm was disconnected from icemaker. Reinstalled bail arm, customer to monitor."

"Freezer door not closing properly. Found screw on left rail had worked out stopping rail from going to fully closed position. Tightened screw, door now closing properly."

"Unit is not cooling in either section. Compressor is running and extremely hot to touch and drawing 1.5 amps. Ordering compressor, evaporators and fittings.; rqstng P&A on 1 W11592010 (Compressor) and 1 W11109499 (Drier) and 1 W11291123 (Evaporator RC) and 1 W11099748 (Evaporator FC) and 1 W11506635 (Access Valve) and 1 876765 (Tubing Kit) and 2 W11504415 (8.5/8)s and 2 W11504416 (8.5/6)s and 2 W11506619 (8NK)s and 2 W11506620 (8NK)s and 2 W11506621 (6NK)s and 1 WPW10143759 (Dye Drier) and 2 W11504447 (5/1.8)s and 2 W11504436 (6/1.8)s and 2 W11504445 (5/4)s and 2 W11504420 (8/6)s and 2 W11506623 (5NK)s and 2 W11504431 (7/5)s and 2 W11504422 (8/2.2)s and 2 W11504423 (8/2)s and 2 W11504424 (8/1.8)s and 2 W10895757 (6/5)s and 2 W11504433 (6/4)s and 2 W11506620 (8NK AL)s and 2 W11506622 (6 NK AL)s"

"User interface has no display and water dispenser does not work. Found no broken wires, board is extremely warm to touch. Ordering user interface.; ordrng 1 W11082784 (User Interface)"

Replaced control and door seal for leaking water and intermittent operation. Unit checks good.

"Replaced bellows and found that basket is rubbing on new bellows. Basket support is bent or broken causing basket to rub on bellows. Put old bellow back on, customer is going to purchase new machine."

Customer stated laundry is not spinning out. Unit has F8E1 error for long fill. Found that drain hose was not elevated and draining into a sump. Due to drain hose being on the ground unit was never filling. Positioned drain hose so it drains into sink next to washer. Unit operating as expected.

Customer complaint of black stuff on bottom of oven. Found that customer was using convection bake pan for microwave on bottom of oven as drip tray. Coating from pan heated and melted to bottom of oven. Instructed customer to run self clean cycle and wipe out with damp cloth. Emailed customer the owners manual which explains use of convection bake pan.

"Unit has F2E1 error. Reseated connectors on console, no change. Quoted for console replacement, customer to decide on repair.; rqstng P&A on 1 W11236887 (Console) and 1 Sh15 (Shipping)"

Door switch is broken causing lights to not come on and control does not function. Ordering switch. ; ordrng 1 W11384469 (SWITCH)

"F7E1. F7e6. Unit just buzzing during spin. Capacitor tested good. Replaced cap and unit spinning properly. Part installed is 45uf need 50uf. ; ordrng 1 W11395618 (Capacitor), used 1 W11428524 (Capacitor) from stock"

"Customer stated frost/Ice on back panel. Checked and found ice on back panel and thermistor had frost/ice build up, stemmed to eliminate frost build up. Duck bill and drain tray have no obstructions. Freezer needs new Fan motor WPW10359880, Control W11382529 and Thermistor WPW10384183; ordrng 1 WPW10359880 (EVAP MOTOR) and 1 W11382529 (CONTRL-BOX) and 1 WPW10384183 (THERMISTOR)"

Customer stated unit had a F9 error code. I diagnosed unit and found one of the connectors on the bake element had shorted. Unit needs new element and harness. ; ordrng 1 WPW10308477 (Bake element)

"Customer stated unit was not washing dishes. I diagnosed unit found motor to be faulty. I replaced the motor and sump. Tested unit and watched for leaks, unit now works properly."

Unit was not producing ice due to a frozen fill tube. Thawed tube and tested. Tested ok; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

"I replaced gearcase, actuator, belt, washplate and foot. Calibrated unit then ran a diagnostic cycle. Unit is working properly. ; dspstn on spec-tagged invntry: 1 W11239857 BELT and 1 WPW10006355 ACTUATOR"

"Replaced the ACU. Tested unit and watched for leaks. I did not see any, unit is working properly."

"Customer stated wouldn't agitate,spin, or drain. Checked and found no error codes. Ran diagnostic cycle, drain pump is turning on not draining water, no obstructions in pump. Unit needs a new drain pump W11399437. Customer wants to consider options will call for repair.; rqstng P&A on 1 W11399437 (Drain pump) and 1 Sh15 (Shipping), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

"Customer stated time wouldnt change on UI and that they had a power outage well away. Checked and found F8E1,F5E2,F0E2, Ran diagnostic cycle all functions as expected. Time stock @ 1:02 with extra power, without it stays at :46. Unplugged and reset, washer times are cycling properly. Washer checks good."

"Customer stated that unit is not running. Error code F8E4-Float switch. I ran a diagnostic test cycle in which the unit operated as intended, upon completion of the cycle the unit had suds in it indicating that dish soap had been introduced into the unit. I started a cycle with olive oil for the customer to remove the suds, i suggested to them to follow up with a clean cycle using affresh. Unit tested good"

Customer stated that lid lock is just clicking and does not start a cycle. Error code F5E1-lid lock fault. Replaced lid lock W11513248. I calibrated unit. Ran a diagnostic test cycle in which the unit operated as intended. Left part with customer. Unit tested good ; ordrng 1 W11513248 (Lid lock)

Replaced hinge and added washer to lift door due to mullion not engaging slide. Tested door. Door checks good. Refrigerator checks good.

"Customer stated top rack has broken adjusters, and dishes are gritty/sandy at end of cycle. Checked and found adjuster broken both LH an RH, replaced both and had alot of build up in filter and chopper blade, cleaned and replaced chopper blade. Tested dishwasher. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE"

Customer stated he smelled gas when he turned bake cycle on. I diagnosed unit found the ignitor getting weaker and not lighting burner Everytime. I replaced the ignitor then tested it. Unit is working properly now. ; used 1 12400035 (Ignitor) from stock

Customer stated that self clean was not getting hot. I diagnosed unit found unit is working properly but not to customers expectations. Both bake and broil work accordingly.

Customer stated that Everytime they used front right burner it would trip the breaker and they would see a spark. I diagnosed unit and found a cut wire that was exposed and making contact with metal causing it to short. I spliced and connected the wires together while the new harness comes in. ; ordrng 1 W11532661 (Harness)

"Customer stated unit was not making ice. I checked the door harness for any pinched or cuts wires. I also checked the on/off switch and the bin switch, all tested good. I then checked the fill tube and saw that it was clogged with ice. I used the steamer to clear it, I then put unit into a diagnostic mode and filled it. Unit cycled then filled properly. Ice maker is now working."

Replaced bake element due to damaged element. Tested at 375 degrees in 12 mins. Range checked good.

"Replaced UI and tested with no change. Checked and found Main control recieveing 120V, no power being supplied to UI. unit needs Main control. Order Main control W11462459.; schdld next appmnt for 1/18 WED !"

"Unit intermittently leaking. Found water inside vent and leaking down. Vent fan shorted. Motor harness starting to wear. Need stator, vent. And control. Customer wants unit replaced and not repaired. W11322884, W11354542, W11316273"

Replaced control and tested Diagnostics cycle successfully.

Unit stopped making ice and was making loud buzzing. Found bail arm extension sticking to wall. Applied grease to extension and icemaker cycled on its own.

"Unit struggling to heat past 350 and intermittent turns off burner and had to be restarted. Preheated oven to 425. Temp reached 450, dropped to 410 and reignited. Temp evened out between 420-440. Cant replicate problem. If problem persists order W10888661"

Unit shakes excessively. Pulley shield fell off and was grinding against belt and clutch. Need parts. ; ordrng 1 W11409708 (Shield) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)

Applied loktite to handle screws. Replaced door and inspected.

The ice maker is not producing ice. E2 motor position error in diagnostics. Unit failed to harvest in test 57. Ordering ice maker. ; used 1 W11579560 (Ice maker) from stock

Replaced leaking disposal. Tested ok.

"Evaporator fan motor and motor and the condenser fan motor have both failed. Replaced evaporator fan motor and ordering condenser fan. ; ordrng 1 W10124096 (Condenser fan motor.), dspstn on spec-tagged invntry: 1 WPW10189703 MOTOR- EVAP"

Installed missing toe kick and drip pan assemblies. Tested ok.

The ice maker has not been producing ice. Was able to get the ice maker to cycle and fill when on off switch was turned to the on position. Replaced ice maker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

"Unit has intermittent cooling issue. Ran diagnostic and found that three way valve just clicks and unable to get fans, compressor, or ice maker to operate in diagnostic mode. Ordering evaporator fans, icebox fan, icemaker control and LED board; rqstng P&A on 1 WPW10675033 (CNTRL- ELEC) and 1 W11087438 (MOTOR-EVAPORATOR) and 1 W11294907 (ICEMAKER) and 1 W10804160 (LED Board) and 1 W10846539 (Ice box fan) and 1 W11249952 (MOTOR- EVAP)"

"Customer stated that light water dispenser is not working, flap on ice chute not closing all the way and Ice buildup below right deli drawer. I found visible rust coming from the door due to ice melting in the bucket because the flap on ice chute is not closing all the way. Ice chute has been replaced 3 times by a prior service provider. Ordering left side door W10815695, UI W11330971, ice glide WPW10435760, separator W11572058, shield W11109614, limit switch W11087492, jumper wire W11238426, assembly pad W11109510, spring W11109505, water tube W11126260, clip W11315303, ice door W11399564, assembly ice shoot plate W11347435, motor dispenser W10822606, shaft W11509548, clip W10847834, seal WP2198628 and ice bucket W11129522; rqstng P&A on 1 W10815695 (Left side door SS) and 1 W11330971 (UI) and 1 WPW10435760 (Ice glide) and 1 W11572058 (Separator) and 1 W11109614 (Shield) and 1 W11087492 (Limit switch) and 1 W11238426 (Jumper wire) and 1 W11109510 (Assembly pad), ordrng 1 W11109505 (Spring), rqstng P&A on 1 W11126260 (Water tube) and 1 W11315303 (Clip) and 1 W11399564 (Ice door) and 1 W11347435 (Assembly ice chute plate) and 1 W10822606 (Motor dispenser) and 1 W11509548 (Shaft) and 1 W10847834 (Clip) and 1 WP2198628 (Seal), ordrng 1 W11129522 (Ice bucket)"

Customer stated that unit will only run for 3 minutes then stop and unit is not draining. Error code F9E1-long drain. After inspecting unit i found debris in the drain pump causing the unit not to drain. I removed the debris and ran a diagnostic test cycle in which the unit operated as intended. Unit tested good

Installed new burner cap. Tested it out. Unit now lights correctly

Unit cools then gets warm again. Partial frost pattern at .9 amps. Let unit run without fan and condenser was cold and frost developed. Suspect unit has low charge. ; ordrng 1 W11476572 (Control) and 1 W11506635 (Acess) and 2 W11504416 (8.5\6)s and 1 W11109499 (Drier) and 2 W11504445 (5\4)s and 2 W11504449 (4\2)s and 1 R600

Water is leaking from icemaker. Found that wire harness for icemaker not routed correctly and causing water to divert when filling. Also customer has RO filter installed causing reduced water pressure to unit. Removed water filter to increase water pressure and routed harness correctly so all water is going into ice mold now. Unit checks good.

Replaced parts and tested. Unit functions properly.

Unit is making a howling noise. Found that unit was overcharged and capillary tube was vibrating on suction line. Relieved some gas from system and used suppressor putty on cap tube. Unit checks good.

Customer stated she did not think unit was making enough ice. I diagnosed unit found the bin was 3/4 full. I cycled ice maker it dumped the ice in the mold and called for water.

"Customer stated dryer taking a long time to dry. Checked and found poor for all dryers air flow. Recommended a indoor dryer vent kit to help with dry times, long venting run. Dryer is functioning correctly. Dryer checks good."

"Customer stated washer would not connect to wifi with remote enable. Checked and found no codes. Tried to unplug washer and connect with no success, tried to rest washer with spin/soil and connect, same issue. Washer is functioning correctly. Washer checks good."

"Customer stated dishwasher leaking from front. Checked and found no codes. Ran diagnostic cycle, all functions as expected. Asked about detergent, recently switch to a all powder pod, recommended staying away from powdered pods and going to liquid or 50/50 pods. Dishwasher checks good."

Customer stated unit stopped producing ice. I diagnosed unit found light switch to be faulty. Unit needs new switch. ; ordrng 1 W11396033 (Switch)

"Customer stated dishwasher not filling with water. Checked and found F6E4,F10E3,F10E1. Water Inlet valve not opening to let water in. Ordering water inlet valve W11175771; ordrng 1 W11175771 (Inlet valve) and 1 Sh15 (Shipping)"

Replaced evaporator harness for faulty fan motor and deli UI for no display. Unit checks good.

Replaced 2 bottom rack wheels and tested. Rack checks good. Dishwasher checks good.

Replaced parts and tested quick cycle. Unit functions properly.

Customer stated unit locked and would t unlock when they did a self clean cycle. I was able to get door open but lock was still in the lock position. I tried to unlock it but could not. I called whirlpool to see if theirs a bypass for this but they said no. Tech line reccomended replacing the board. I gave customer a quote for repair but he wants to talk to his wife first to see if they want the repair or get a new one. If they call order WP8507P234-60 74008265. Sr 7735450099

"Replaced cam, gearcase, and basket. Leveled and calibrated. Unit no longer jumping during spin cycle. ; dspstn on spec-tagged invntry: 1 W10721967 CAM"

"Unit not making ice. Found fill tube frozen. Fill tube heater tested open and 120 volts at connection. Ordering freezer door.; rqstng P&A on 1 LW11026425 (Freezer door DIRECT SHIP TO CUSTOMER), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY"

Customer stated dryer is having long dry times. Checked and found poor air flow on air fluff test. Recommended cleaning venting and mentioned the vent run being very long. Dryer is functioning as expected. Dryer checks good.; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT

"Customer stated unit is shaking violently and not spinning correctly. Checked and found no error codes. Ran Drain and spin cycle, all functions as expected. Ran diagnostic optical cycle, all functions as expected. Customer will monitor and record if problem persists. Washer checks good."

"Replaced dual water valve, unit still not dispensing. Unit needs inlet valve, ordering valve.; ordrng 1 WPW10238100 (Valve)"

Customer stated the bottom drawer was crooked. I adjusted the rails so drawer sits more even. Showed customer she is ok with it now.