Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1320 customer reviews

Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Fresh food evap frosted up . Service pointer W11092686D . Sealed cabinet. Changed defrost mode to basic from adaptive. Checked thermistors made they were working . Fresh food and freezer thermistor and fresh food evap thermistor. All passed . Called techline SR 7725510570 . Techline said to replace fan and thermistor on fresh food evap . . Installed in fresh food evap fan and thermistor. Was also told run test four make sure that when it goes to cool the freezer that the fresh food evap doesn't keep getting frost . Foil taped and zip tied defrost thermistor . Ran tested four . Passed . Make sure there was screws in the evaporator cover. Unit tested good . Labor is covered by s code S16360

Near Cristine Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS25EVMS00 Refrigerator not keeping temperature . Checked evap look good . Tested thermistors in diagnostics. Fresh food and freeze both passed. Checked damp and it's working . Checked defrost cycle . Tested good . Found the coils were very dirty and needed to be cleaned . Cleaned coils and compressor area. The compressor was very hot and would not turn back on . Could hear start device trying to start by humming . Pressures need to equalize before turning on . Fresh food section door gaskets need to be replaced . Ordering gaskets W10830162; ordrng 2 W10830162 (gasket-fip)s

Near Clear Pond Ln, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Found motor getting power but not starting. Replaced motor. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Maplewood Ave, Lima, NY 14485
David L.

David L.

REFRIGERATOR MAYTAG MRT711BZDM00 Unit is building moisture in both compartments. Sealed liner with silicone. Customer to monitor

Near St Paul Blvd, Rochester, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL MVWX655DW0 Customer stated that unit would not spin. Checked for error codes no codes were present. Removed agitator to inspect drive hub . Discovered that teeth on drove hub had stripped out causing issue. Replaced drive hub. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11035751 GEARCASE

Near Arlington Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Freezer still building frost on the upper liner and door. Fan blade ordered came wrongly packed. Re ordering fan and freezer door; ordrng 1 LW10852088 (dor-fip) and 1 WP2163777 (blade-fan) and 1 WPW10481434 (nameplate), dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN"

Near Lake Rd, Ontario, NY 14519
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MEDC300BW0 "Replaced timer due to faulty motor in the timer. However, unit will not heat due to inadequate power supply. L1 to ground is 120v. L2 to ground is also 120v. L1 to L2 there is no power present. Unit testing good. Customer will contact an electrician.SR: 7725505166"

Near Indian Hill Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Customer states unit fills with water but won’t spin. F7E1 F7E5 codes stored. Unit fills with water in auto test and makes an attempt to agitate but does not agitate. Power is going to actuator. Replaced actuator and tested in auto diagnostics. Unit testing good. ; used 1 W10913953 (ACTUATOR) from stock

Near Dewey Ave, Greece, NY 14616
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Unit is leaking from a clogged drain tube but still has the silver evaporator. Ordering evaporator and dryer under S71233. Drain tube to be replaced while servicing the evaporator. ; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)

Near Scarborough Park, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER AMANA WTW4816FW2 Customer states unit won’t finish cycles. Lid lock works intermittently in manual diagnostics. F5E2 error code stored. Replaced lid lock & ran auto diagnostics. Unit testing good.

Near Benita Dr, Brockport, NY 14420
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 Found compressor loud and not cooling. Ordering evaporator and compressor. ; ordrng 1 876765 (mtg kit) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)

Near Sliker Hill Rd, Conesus, NY 14435
David L.

David L.

RANGE FRIGIDAIRE FGGF3054MWB Rear left burner is not lighting due to a worn burner. All oraface holder will need to be changed to repair. Quoted customer did not charge service call per KB

Near Biscayne Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB865GW0 Replaced water valves and harness. Unit testing good.

Near Lantern Ln, Rochester, NY 14623
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW "Customer states unit is not draining. No error codes stored. Filled tub with water and drained via manual diagnostics. Machine drained as normal. Transitioned to a slow drain once the water level reached the top of the wash plate. Shortly after, unit started to drain as normal again. Sounded as if there was a blockage in the causing the slow drain which ultimately was forced out. The plumbing of the customers laundry sink does not include a drain pipe. Instead, the drain from the sink is placed over a drain hole in the floor of the customers basement. Seems as if that drain also got plugged causing a minor water event on the floor of the basement. Due to the drainage system of the customers laundry sink, unable to test machine a second time to confirm the drain pump in the machine is working reliably. Customer monitor."

Near Salina St, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER FRIGIDAIRE FAFS4073NW0 Replaced water valve. Repair successful. Mentioned to customer that the hot water valve on the home is also leaking.

Near Alonzo St, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER FRIGIDAIRE FAFS4073NW0 Replaced water valve. Repair successful. Mentioned to customer that the hot water valve on the home is also leaking.

Near Alonzo St, Rochester, NY 14612
Shaiman C.

Shaiman C.

RANGE FRIGIDAIRE PLES389ECL Replaced bake element. Unit testing good.

Near Raspberry Patch Dr, Rochester, NY 14612
Evan E.

Evan E.

DRYER AMANA NED4600YQ1 Customer stated that unit was producing thumping noise while spinning. Discovered that rollers were beginning to crack causing issue. Replaced rollers cleaned roller shafts. Ran test cycle. Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock

Near Cedarwood Terrace, Rochester, NY 14609
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7040DW1 Customer stated unit flashing f5e3 error code for lid lock failure. Upon arrival unit was flashing code and attempting to lock. Lock mechanism is failing. Replaced lock. Ran diagnostic cycle. Cleared codes. Unit tested good

Near Montgomery St, Rochester, NY 14611
Steve M.

Steve M.

WASHER AMANA NTW4516FW2 Replaced temp selector and water valve for not running hot water selection. The washer tested good.

Near Robert Quigley Dr, Scottsville, NY 14546
Steve M.

Steve M.

OVEN MAYTAG MER8800FZ1 394 330 394 333 =362. Customer complaining of long bake times. Tested temps. They were a little high but adjusted temps up a bit to accommodate the customer. Customer is going to put a thermometer in oven.

Near Lehigh Station Rd, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found water connection above door had air leak. Added food grade caulk to connection to seal leak. The water dispensed properly.

Near Soho Cir, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDC10FXBL6 Found food debris or soap build up in tray under door. This was causing leak removed debits and unit stopped leaking. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Willowbend Rd, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FBS01 Installed water regulator to house water supply under the floor below the refrigerator. Added filter cap for filter difficult to remove

Near Mooring Line Dr, Rochester, NY 14622
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT519SZDH00 Found the Schrader valve on process tube did not seal properly and refrigerator stopped cooling. Replace process tube. The unit is now cooling.

Near Willmont St, Rochester, NY 14609
Steve M.

Steve M.

OVEN JENN AIR JJW3830IL00 Replaced lower door handle for sharp edge in design.

Near Marketplace Dr, Rochester, NY 14623
Dave F.

Dave F.

DISHWASHER WHIRLPOOL KDTE204EBL1 Replaced rails for door popping open . Replaced control due to shutting off after a few seconds of operation . Replaced UI due to not being responsive. Tested unit . In auto diagnostics. No error codes . Spray arms have debris inside them . Tried to clean as best as I could . If wash performance is not as good . Will need spray arms W11101428 and WPW10448645 . Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Matthew Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Fresh food evap frosted over . Service pointer W11092686D . Defrosted unit . Found that the defrost thermistor is not in the correct. Place . Foil tape and zip tied in the correct spot . Sealed the cabinet with silicone . There was no screws in the top of the evap cove . Added screws . Changed defrost mode to basic from adaptive checked all thermistors in diagnostics tested good . Evap fan tested good. Adjusted temperatures to correct temps . Unit tested good . Unit is covered under s code S16360

Near Parker St, Fairport, NY 14450
Dave F.

Dave F.

RANGE JENN AIR JGRP430WP01 Left rear burner would continue to click when the other burners on . Cleaned the burner and burner head with sand paper and wire brush. Unit tested good .

Near Kenyon Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced right hand fresh food gasket . Due to tear. Tested unit . Tested good .

Near Hard Rock Rd, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZBM00 Checked freezer temperatures 17 degrees and 31 in the fresh food section . Checked frost pattern on evaporator found only frost on top of the evap .Techline SR 7725499194 . Techline said will need sealed system work . Customer will decide if he wants to forward with repair .

Near Cedarwood Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Found the water leak is from restricted drain in house plumbing causing water to overflow at house drain. During testing found the drain pump grinding. Ordering pump. ; ordrng 1 W10876600 (drain pump)

Near Pacer Dr, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced door and tested. The dispenser still does not work with plugged in. Ordering control, led control and harness. ; ordrng 1 W10804160 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 W11170612 (HARNESS)"

Near Ross Ln, Avon, NY 14414
Dave F.

Dave F.

RANGE WHIRLPOOL WFG515S0ES1 Left front burner not lighting . Replaced burner head and cleaned burners . Turned down the gas to get s smaller flame and less gas . Tested unit . Tested good .

Near Miner St, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NED4655EW1 Customer states unit won’t stay shut. Adjusted catch. Repair successful.

Near Burritt Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4815EW2 "Customer states the unit is burning clothing, and concerned about the charred vent in the . Tested temperature coming out the vent. Averages 155.7 on high, 147.5 on low, and 150 on medium. Unit testing good. Suggested customer to be careful about overloading the unit, refer to care tags on clothing, and try using auto dry. SR7725499987; dspstn on spec-tagged invntry: 1 WP3387134 THMST-FIX"

Near Hulberton Rd, Holley, NY 14470
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HW2 Customer stating that light will not go off regardless of selection on control panel. Upon inspection discovered that control was failing causing issue. Replaced control. Tested light. Unit tested good

Near Baird Rd, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER WHIRLPOOL GU2500XTPT3 Dishwasher not turning on . Found that the thermal fuse had popped. Ordering new thermal fuse 8193762 . Found piece of the wire harness was burned by the door switch. Made sure everything was plugged in correctly and it was . Ordering harness WP8534931 .; rqstng P&A on 1 8193762 (thermal fuse) and 1 WP8534931 (harns-wire)

Near Sagamore Cir, Rochester, NY 14617
Evan E.

Evan E.

DRYER WHIRLPOOL WED6620HW0 Customer stated that unit was was producing rattling noise. Ran unit could hear noise customer was referring too. Removed drum to inspect interior of cabinet. Discovered that bracket for steam valve was loose causing issue. Tightened screw for bracket. Ran test cycle. Could not replicate issue. Unit tested good

Near Lake Meadow Dr, Ontario, NY 14519
David L.

David L.

DISHWASHER MAYTAG MDB4949SDM1 Replaced panel due to broken mounting clips unit tested good

Near Tallwood Dr, Hilton, NY 14468
David L.

David L.

DISHWASHER KITCHENAID KDFE104DSS0 Replaced open wash motor due to unit not cleaning. Unit tested good after installing. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Dove Tree Ln, Rochester, NY 14626
David L.

David L.

DRYER AMANA NGD4655EW2 Door catch was missing. Replaced door catch and adjusted striker so that the door can be opened easier

Near Entress Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR KITCHENAID KSC24C8EYB02 Fresh food drain was clogged again. Was able to locate floating debris in small great 1/4 drain tube. Was able to clear tube completely. Customer to monitor. There is no updated drain tube for this model

Near Oxford Bend, Rochester, NY 14624
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW2 Customer stated unit is squeaking while in spin. Upon inspection checked for error codes. Unit was displaying code f7e9 for locked rotor. Inspected rotor and discovered that bearing inside gear case is failing could see gear case oil on rotor cover. This is cause for issue. Ordering gear case and rotor. ; ordrng 1 W10811956 (GEAR CASE ) and 1 W11260238 (ROTOR )

Near Cedarwood Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMYW01 Unit was not defrosting due to a failing thermistor. Replaced coil thermistor and defrosted the evaporator.

Near Isabelle St, Rochester, NY 14606
David L.

David L.

REFRIGERATOR n/a Unit is of a brand that we do not service referred toManufacturer

Near S Clinton Ave, Rochester, NY 14620
David L.

David L.

DISHWASHER KITCHENAID KUDS30IXSS7 Replaced broken rack adjusters unit tested good; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY

Near Southridge Dr, Rochester, NY 14626
David L.

David L.

RANGE WHIRLPOOL WGG555S0BS01 Replaced open oven ignitor for the upper oven due to unit not heating. Oven tested good; used 1 12400035 (IGNITOR) from stock

Near James Moore Cir, Hilton, NY 14468
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW3 Customer stated that unit would not fill with water. Checked for error codes. Unit displaying f8e1 error code for no fill. Attempted to run test cycle unit would not actuate water valve. Replaced valve ran cycle again. Unit now functioning as it should. Cleared code. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Turpin St, Rochester, NY 14621
David L.

David L.

DRYER WHIRLPOOL n/a Dryer has an open thermal fuse. Ordering fuse; ordrng 1 3392519 (thermal fuse)

Near Goodman St N, Rochester, NY 14607
David L.

David L.

RANGE KITCHENAID KFGG500EBS2 Temperatures in oven are not always consistent. Ordering control and sensor due to intermittent issue ; rqstng P&A on 1 W10833885 (sensor) and 1 W11088878 (cntrl-elec)

Near Hickory Manor Dr, Rochester, NY 14606
David L.

David L.

WASHER MAYTAG MVWB765FW2 A sheet was stuck under the agitator. Ordering agitator per service pointer; ordrng 1 W10821990 (agitator) and 1 W11161960 (agitator)

Near Red Cedar Dr, Rochester, NY 14616
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BW2 Replaced burner tube due to tube having crack in it causing gas leak. While replacing tube discovered other tubes are severely bent. Ordering burner tubes for all other burners ; ordrng 1 W11050487 (FRONT RIGHT TUBE) and 1 W11162117 (TUBE ORIFICE ) and 1 W11167099 (TUBE ORIFICE )

Near Garson Ave, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 Scratches on door and bottom drawer. Replacing outer door and outer drawer. ; ordrng 1 W11114013 (OUTER DOOR) and 1 W11318826 (DRAWER)

Near Marketplace Dr, Rochester, NY 14623
Evan E.

Evan E.

OVEN JENN AIR JJW3830WB01 Customer stated that unit was displaying error code for fan. Ran test bake cycle. Unit flashed f8e0 code (low fan speed). Could not get unit into diagnostic mode unit would flash diagnostic screen then return to main screen. UI is acting very erratic. Ordering upper and lower blower fans and user interface ; ordrng 1 W10672686 (UI ) and 1 WPW10273666 (FAN (LOWER)) and 1 WPW10273667 (FAN (UPPER))

Near Colony Ln, Rochester, NY 14623
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stating door is squeaking while opening. Upon inspection discovered that right side roller is causing issue greased roller but noise still remains. Ordering roller ; ordrng 1 W10849386 (ROLLER )

Near Williamson, NY 14589
David L.

David L.

REFRIGERATOR KITCHENAID KSCS25FVMS00 Unit is leaking from the dual valve and filling the drain pan. Ordering smart valve. ; ordrng 1 WPW10159840 (valve)

Near Woodmill Dr, Rochester, NY 14626
Dave F.

Dave F.

RANGE JENN AIR JDS8850CDS02 Installed new harness to left front and left rear ignitor. Left rear still not igniting. Called Techline SR 7725483036 .techline suggested replaced spark module and to check wire harness for continuity. Ordering new spark module. WPW10475147; ordrng 1 WPW10475147 (module-spk)

Near Chaucer Ct, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 Customer concerned about a large leak under the machine. Discovered the water is coming from the hot water valve on the home. Recommended customer to have both valves and hoses on the home replaced. Unit testing good.

Near Brasser Dr, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR GE ZISS420NRISS Rolf condenser fan motor and blade for loud bearing in fan. Cleaned condenser. The refrigerator tests good

Near Old E Lake Rd, Rushville, NY 14544
Steve M.

Steve M.

REFRIGERATOR AMANA ASD2575BRB01 Replaced start device with same issue. Compressor not starting all the time. Ordering compressor. ; rqstng P&A on 1 W10309988 (compressor)

Near Epworth St, Rochester, NY 14611
Shaiman C.

Shaiman C.

DRYER FRIGIDAIRE LEQ1442ES0 Customer states the unit heats intermittently & makes erratic beeping noises. Heating element testing good. Control board should be replaced. Customer declined further repair.

Near Deland Park B, Fairport, NY 14450
Shaiman C.

Shaiman C.

REFRIGERATOR WHIRLPOOL WRF560SEYW01 "Replaced paddle, water still won’t dispense. Called tech line and explained what has been doing on and what has been done to troubleshoot the problem. Unit won’t go into diagnostics. Tech line agent is concluding that the unit is unrepairable. SR: 7725484155"

Near Ashley Dr, Rochester, NY 14620
Evan E.

Evan E.

OVEN KITCHENAID KOSE500ESS02 Customer stated that when cooking certain items steam from food will cover user interface and will cause unit to trip breaker. Checked for error codes unit arrival. Unit is displaying 3 codes all in relation to UI issue. (F2e1) stuck key (f1e0) display board issue f2e0 (keypad disconnected) unit will need replacement of UI.

Near Surrey Ln, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Found the crushed/cubed lever on ice bin was not in slot properly and stuck on crushed ice. Customer is also complaining of ice falling out of bin randomly and sitting on door when customer opens door. Ordering ice bin for mail out only. ; ordrng 1 W11185686 (ICE BIN MAIL OUT ONLY)

Near Shoecraft Rd, Penfield, NY 14526
Evan E.

Evan E.

RANGE AMANA ACF3325AB Customer stated that bulb fixture was broken and unit would not run bake cycle. Light socket is no longer available from distributor for unit. Ignitor is failing this is cause for issue. Ordering ignitor ; ordrng 1 WP7432P136-60 (IGNITOR )

Near Crest Ave, Macedon, NY 14502
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8200YW0 Customer stating that unit was leaking water from bottom of unit and control was acting very erratic. Upon inspection removed user interface to inspect control and log valve. Discovered that log valve had cracked and when customer attempted to use unit water sprayed all over control causing control to act erratically. Log valve and control will need to be replaced. Customer does not want to proceed due to cost of repair. Collecting service call fee

Near Greig St, Sodus Point, NY 14555
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Added washers to raise doors due to a poor seal/frost in freezer. Doors now sealing well

Near Hincher Rd, Hilton, NY 14468
David L.

David L.

REFRIGERATOR MAYTAG MSS25C4MGZ01 Thermistor has broken off of ice maker ordering ice maker and trivet that is preventing the RC door from closing; ordrng 1 W10873791 (icemaker) and 1 WP2309941 (trim-door)

Near Kinmont Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MFF2055YEM00 Unit was leaking behind the using due to a plugged ice maker fill tube. This was caused by low water pressure. Recommending that the customer replace the needle valve and filter.

Near Haverford Ave, Rochester, NY 14609
David L.

David L.

RANGE WHIRLPOOL WFG525S0HZ0 SparkModule for the surface burners is notFunctioning ordering module; ordrng 1 WPW10475149 (module-spk)

Near Berkshire Dr, Rochester, NY 14626
David L.

David L.

REFRIGERATOR KITCHENAID KRSF505ESS00 7725481994Thermistor tested slightly out of range for coil. Replaced thermistor and defrosted the fresh food evaporator. Documented with Techline.

Near Oakridge Dr, Rochester, NY 14617
Dave F.

Dave F.

WASHER ROPER RTW4516FW2 Replaced control to unit due to operation and turning on by itself. Found the drain hose was leaking . Ordering new hose W11244231. If problem persists order water valve W11210463; ordrng 1 W11244231 (hose)

Near NY-5, Caledonia, NY 14423
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED75HEFW0 Customer states the unit would hum upon hitting the start button but wouldn’t start. Also smelled a burning odor. Power is going to the motor but won’t start. Replacing motor and blower. ; ordrng 1 W11086656 (MOTOR) and 1 WPW10211915 (BLOWER WHEEL)

Near Atkinson St, Rochester, NY 14608
Dave F.

Dave F.

REFRIGERATOR GE ZISS420NRISS Helped Steve.

Near Old E Lake Rd, Rushville, NY 14544
David L.

David L.

DISHWASHER WHIRLPOOL WDF520PADB3 Unit was not washing due to an open wash motor. Replaced motor and tested. Parts covered per KB

Near Dawnhaven Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS315SDHZ01 8 degrees in freezer. 44 in fresh food section . . Adjusted the temperatures settings to be colder in the unit . Adjusted the air damper to let more air in the fresh food section . Customer will monitor. Went into diagnostics. Passed every test.

Near N Wadsworth St, Geneva, NY 14456
Dave F.

Dave F.

WASHER WHIRLPOOL WFW75HEFW0 Replaced bellow due to leaking . Tested good .

Near Exchange St, Geneva, NY 14456
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found the water valve line not seated properly causing water to drip after dispensed. Found a piece of foam in the fill cup on the ice maker causing ice to build up where it wasn’t suppose to.

Near Wayside Cir, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left FF door for liner con caved and not hitting door switch properly causing no operation at dispenser.

Near Clovertrail Dr, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced ice maker for not turning off when bin is full. Covered under appliance tec warranty. ; used 1 W10884390 (ICEMAKER) from stock

Near Braunston Dr, Fairport, NY 14450
David L.

David L.

DISHWASHER MAYTAG MDB8959SFE4 Labor ands/con83811 start but is not functioning. Able to run unit in diagnostics ordering console; ordrng 1 W10910626 (panel-cntl)

Near Troutbeck Ln, Rochester, NY 14626
David L.

David L.

OVEN KITCHENAID KOSE500ESS03 7725480803 unit was not installed with an insulated neutral and no ground. There is a vintage drop which is stealing voltage from the light trial on the board and causing the lights to flicker. Recommending that the customer have the proper receptacle installed.

Near Nory Ln, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found the defrost thermistor was not sending signal to refrigerator. Found the heater plug in at the evaporator was in plugged. The unit was fully frosted causing no cool conditions. Removed frost. Fastened defrost thermistor wire and tightened heater connection. Add dielectric grease to all connections.

Near Hefner Dr, Webster, NY 14580
David L.

David L.

OVEN KITCHENAID KOSE500ESS02 Replaced console and taped vent seams due to keypad error.

Near Surrey Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW1 Rescheduling due to circumstances. Ordering suspected part. ; ordrng 1 W10913953 (SHIFTER)

Near Fairview Ave, Rochester, NY 14619
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KDDO24RVX00 Replaced wiring harness due to not having the instructions and the last harness was tearing . Mounted new harness . Made sure that doors shut and do not catch . Unit tested good .

Near Cathedral Oaks, Fairport, NY 14450
David L.

David L.

WASHER MAYTAG MVWC416FW1 Replaced the control and latch due to inconsistent locking. Customer to monitor

Near Golden Oaks Way, Rochester, NY 14624
Evan E.

Evan E.

WASHER KENMORE 417.404127 Unit will not advance during cycle. Unit will fill and drain with water but never move drum. Timer is failing to acknowledge while spin cycle is selected. Ordering timer ; ordrng 1 137394200 (TIMER)

Near Maria St, Rochester, NY 14621
Evan E.

Evan E.

WASHER KENMORE 110.286327 Customer stated that unit would fill then not spin or agitate. Upon inspection discovered that lid switch was failing. Was able to jump out switch to test unit. Switch needs to be replaced. Ordering lid switch ; ordrng 1 WP8318084 (LID SWITCH )

Near Hunters Ln, Rochester, NY 14618
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replaced water valve and ice maker line due to unit leaking water from top of unit due to hole in ice maker line. Replaced line replaced water valve. Replaced ice bin due to bin not sliding in and out of unit properly. Water button on dispenser is sticking causing units dispenser to drip after actuating. Ordering button ; ordrng 1 WPW10368730 (PAD), dspstn on spec-tagged invntry: 1 W11043013 VALVE"

Near Wayside Cir, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF540CWHW00 Found the damper motor is loud and grinding. Ordering motor; ordrng 1 WPW10594329 (control)

Near Cove Rd, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Attempted to defrost water line inside door. Could only use steamer on fill tube bu the ice maker. The water line is to small to get steamer into hole. Customer is to monitor. If line is still frozen the only repair is the new door that is on order. ; saved tckt

Near High Vista Trail, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW3505FW1 "Customer states unit will not start. Control lock was on upon arrival. After multiple attempts, control lock was successfully turned off. Was able to get unit into diagnostics. No error codes stored. Attempted to run unit through an auto diagnostics cycle, unit shut off before test could initiate. UI responds to functions intermittently. UI should be replaced. ; ordrng 1 W10911040 (USER INTERFACE )"

Near Floren Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 Customer states unit will not wash with hot water & intermittently stops mid cycle . Warm water dispensed in manual diagnostics and completed a auto verification cycle. Replacing control in attempt to solve the intermittent issue. ; ordrng 1 W11170319 (CONTROL )

Near Kimberly Anne Dr, Rochester, NY 14606
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 Customer states the option selector knob works intermittently & there is a squeaking noise during agitation. Squeaking noise is coming from the right rear shock. Replacing shock and user interface. ; ordrng 1 W11115285 (USER INTERFACE ) and 1 W11130356 (SUSPENSION )

Near Phillips Rd, Holley, NY 14470
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Ordering thermistor and control for erratic temps in refrigerator. ; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (thermistor)

Near Mariner Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBWH00 "Ice maker fill tube is frozen again. Ordering dualValve, fill tube heater, and facia heater kit. ; rqstng P&A on 1 W10619962 (heater) and 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater)"

Near Marquart Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KRFC704FPS01 Water will not operate unless pressure is relived by taking out the filter. Ordering water valve ; ordrng 1 W11194380 (valve)

Near Lakewood Dr, Williamson, NY 14589
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS1 "Customer stating door will not shut properly. Upon inspection checked for issue with springs and door cable. Discovered that hinges are causing issue hinges have become bent causing issue with door shutting. Ordering hinges. ; ordrng 2 8194001 (DOOR STRING )s and 2 WP8270020 (SPRING )s and 1 WP8534853 (HINGE RIGHT ) and 1 WP8534854 (HINGE LEFT ), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"

Near Samanthas Way, Pittsford, NY 14534
David L.

David L.

DRYER MAYTAG MEDB766FW0 Speaker on the UI has failed ordering console ; ordrng 1 W11042482 (panel-cntl)

Near Spinnaker Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4850HW1 Customer stated that unit did not spin out most recent load that was run. Checked for error codes. Unit was displaying error code f0e5 (off balance load) cleared code and ran test cycle. During test cycle could hear motor running but basket was not moving. Discovered that pulley was loose causing belt to come detached from pulley. Tightened pulley and ran test cycle again. Unit tested good

Near Clifford Ave, Rochester, NY 14609
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HV1 Customer stated the unit would not light during bake cycle. Upon inspection discovered that Ignitor for the bake element was failing to spark. Replaced ignitor. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Wayneport Rd, Macedon, NY 14502
Steve M.

Steve M.

DRYER MAYTAG LDG7334AAM Found squeaky rollers and idler. Ordering both rollers and idler. ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3037050 (pulley)

Near Mariner Cir, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL WTW5840BW0 Found hub was to holding basket in place removed hub and found gear on transmission is damaged. The transmission is also very loud. The cost of repair will put weigh new machine. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

Near High Banks, Geneva, NY 14456
Steve M.

Steve M.

MICROWAVE GE JT9656509330 Found tray rollers was broken at slot that fits to motor causing it not to turn. Replaced roller and turntable worked as expected.

Near Oak Ridge Dr, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced door for broken wire harness. The door tests good.

Near Van Cortland Dr, Pittsford, NY 14534
Steve M.

Steve M.

RANGE WHIRLPOOL AGG222VDW2 Replaced the orifice holder for lines broken causing gas leak. The unit is in basement and not hooked up to gas. Could not test.

Near Wilmer St, Rochester, NY 14607
David L.

David L.

OVEN JENN AIR JDS1750ES0 Replaced keypad due to inconsistent temps and a keypad error. Customer to monitor temps

Near Burritt Rd, Hilton, NY 14468
Dave F.

Dave F.

WASHER WHIRLPOOL GHW9100LW2 "Washer leaking from bellow , quoted customer. Customer will decide if they want to fix the unit ."

Near Stottle Rd, Scottsville, NY 14546
David L.

David L.

DRYER WHIRLPOOL WED85HEFW1 Ran dryer to check forNoises. Could not find any abnormal noises. Unit cycling properly

Near Blue Mountain Dr, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4955HW0 Replaced control & calibrated. Repair successful.

Near W Wautoma Beach Rd, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Freezer door not shutting all the way . Shimmed the left side of T bracket with stainless steel washers . Reheated door gasket . Door is now sealing as expected.

Near Grosvenor Rd, Rochester, NY 14610
Dave F.

Dave F.

DRYER AMANA NED7200TW Replaced thermistor due to not heating . Cleaned lint trap area because the lint trap would not go down all the way and was not catching the lint . Cleaned some of the inside of the dryer . Tested unit tested good .

Near Maywood Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR KENMORE 25368972802 Checked refrigerator temperatures it was -7 in the freezer and 28 in the fresh food section. That was with the temperature knob turned all the way up . Unit tested good .

Near Genesee St, Rochester, NY 14611
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Different issue from previous call . Customer now experiencing freezing items on top shelf by damper . Have customer adjust temp settings to two lights on the freezer and three on the fresh food . Customer will then monitor. If problem persists they will try two and two on both settings .

Near Cutler St, Rochester, NY 14621
Evan E.

Evan E.

WASHER MAYTAG MVWB750WQ1 "While in home servicing dryer customer asked for washer to be inspected. Discovered that bearing was failing on washer causing howling sound while in spin. Bearing needs to be replaced. Used bearing kit and Replaced bearing ,drive shaft and seal. Ran test cycle unit tested good No service call fee due to just servicing dryer 1 week prior ; dspstn on spec-tagged invntry: 1 W10435302 BEARING"

Near Lacoma Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 "Customer concerned about a noise, best described as “a plane taking off” when unit is draining. Put unit into manual diagnostics and demonstrated multiple functions for the customer in an attempt to pinpoint what could be causing the issue. High speed spin, agitation, and the drain pump sounded most familiar to the customer, but all sounded like normal operation. Customer mentioned she used the “Casual” cycle option for a regular load of clothes. A sound sample provided on a cassette tape recorder sounded as if the unit was trying to spin with excessive weight in the drum. Recommend customer to try using the “normal” cycle option for typical loads of laundry. Unit testing good."

Near Moxon Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER WHIRLPOOL WDT720PADM3 Reconnected pump that was not fully seated and leak tested unit. Unit tested good.

Near Sandymount Dr, Rochester, NY 14617
David L.

David L.

RANGE FRIGIDAIRE FGES3065PFH Replaced cracked cooktop. Unit tested good after install

Near Westage at the Harbor, Rochester, NY 14617
David L.

David L.

DISHWASHER MAYTAG MDB8959SFZ0 Checked unit for not cleaning found detergent pod in dispenser that did not dissolve. Unit did not fill until float was adjusted. Found open float switch error in diagnostics. Unit is now filling normally. Customer toMonitor

Near Running Brook Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC415EW1 Replaced shield and tested spin. Repair successful.

Near Culver Rd, Rochester, NY 14622
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHV01 Freezing on the top seal of the unit . Turned temperatures down . Turned the freezer down one notch underneath the check mark so two led lights and fresh food on three led lights . Customer will monitor. If customer is experiencing same issue to try two and two on both settings .

Near King Rd, Churchville, NY 14428
David L.

David L.

RANGE WHIRLPOOL MGR8800FZ0 Replaced ignitor that was loosing its ground. Unit tested good after install; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED

Near N Greece Rd, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT519SZDH00 Replaced evaporator for low charge. Repair covered under appliance tec warranty.

Near Willmont St, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SMHW00 Found the freezer had frost build up and the light switch was frozen.tested unit in diagnostics. Evap fan is working . Thermistors tested good .tested heater . Tested good . Did find some moisture on the mullion the humidity control was off . Turned on . Reheated door gaskets and made sure unit was shutting . Unit tested good .

Near Spotts Cir, Churchville, NY 14428
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 Replaced torn gasket that was not sealing. Unit tested good

Near Barclay Ct, Rochester, NY 14612
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW3 Customer stating that unit is still making clicking noise. Ran cycle while in home and waited to hear noise customer was referring to. Customer pointed out noise to tech after hearing during cycle. Clicking that customer is referring too is clutch engaging into agitate and spin. This noise is normal. Unit testing good otherwise

Near Stonebury Crossing, Pittsford, NY 14534
Steve M.

Steve M.

RANGE WHIRLPOOL WEG730H0DB0 Replaced front and middle orifices for burning under holders. Same result. Rescheduling to call manufacturer tech line. ; schdld next appmnt for 7/29 MON !

Near Valley Rd, Rochester, NY 14618
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE204DSS1 Replaced tub motor and sensor for leaking. While reassembling parts I found drain pump does not fir securely to sump. Ordering both. Door is not closing tightly. Ordering upper rack rails. And left adjuster has broken tab. Ordering adjuster. ; ordrng 1 WPW10455260 (pump&motor) and 1 WPW10531320 (pump-drain) and 1 WPW10546503 (adjuster)

Near Pine View Dr, Walworth, NY 14568
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Found the evaporator not defrosting. Removed all frost. Ordering control board. Cleaned coils that were plugged ; ordrng 1 WPW10503278 (JAZZ BOARD)

Near Privateer Ln, Rochester, NY 14624
Steve M.

Steve M.

DRYER KENMORE 110.869841 Replaced blower fuse for open fuse. Removed lint from blower housing and vent. Removed as much lint from exhaust vent I could. Recommend customer clean exhaust vent. The dryer tests good. ; dspstn on spec-tagged invntry: 1 661570V BELT

Near Chelmsford Rd, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL WED75HEFW0 Replaced harness for erratic operation. The ui and control have already been replaced. Informed customer. Customer will call office for refund on parts.

Near Greystone Ln, Rochester, NY 14618
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF540PADB3 Replaced drain hose for not always draining all the water out. The dishwasher tests good.

Near Fairfield Dr, Fairport, NY 14450
Dave F.

Dave F.

WASHER WHIRLPOOL WFW94HEXW2 Replaced dispenser motor for not working . Did not need harness due to unit working after cleaning contacts on it . Unit tested good .

Near Commerce Dr, Avon, NY 14414
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAB05 Checked temperatures in unit . 38 in freshfood and 20 in freezer . That is why ice maker is not making as much ice as it should . Customer will monitor temperatures. I adjusted the temperatures for both knobs turning them up a turn . This is done after sealed system Job . Customer is going to get analog thermometer to make sure the temperatures are getting in range .

Near Proximity Ln, Victor, NY 14564
Dave F.

Dave F.

BEVERAGE CENTER ELECTROLUX EI24BC65GS0 Control lock was on unit and that was why we couldn't change the unit controls . This is a beverage cooler . Unit tested good .

Near Mulberry Dr, Farmington, NY 14425
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 Could not find any issues.

Near Marketplace Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 "Splines on the hub were worn, preventing the unit from spinning clothes out. Replaced hub & calibrated. Unit testing good.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10913953 ACTUATOR"

Near Desmond Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found light switch in freezer was frozen and not sending power to ice maker. Replaced switch. Added dielectric grease to connections. Added permagum Behring gasket for better seal and prevent frost build up by switch. ; pckd up 1 12002646 (light switch)

Near Cedar Cove Trail, Gates, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Customer complained of water forming on door mullion. Turned humidity control on to prevent water accumulation. Replaced FF damper for grinding when opening and closing. The refrigerator tests good ; used 1 WPW10594330 (CONTROL) from stock

Near Newco Dr, Hamlin, NY 14464
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stated they were hearing clicking noise coming from unit while agitating. Checked for error codes upon arrival. No codes present. Ran test cycle. Could hear noise customer was referring too during agitation. Inspected underneath machine could see that gear case oil is beginning to leak from case. This is causing clicking noise. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )

Near Beechwood Crescent, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stated that while starting cycle unit would shut off completely. Checked for error codes. Not codes were present. Attempted to start cycle. When selecting start key to begin cycle units display went black and would not begin cycle. After selecting power key unit would turn back on. When attempting to start cycle again unit had same issue. Ordering control and UI ; ordrng 1 W11135392 (CONTROL ) and 1 W11135393 (UI )

Near East Ave, Rochester, NY 14610
Steve M.

Steve M.

WASHER AMANA NTW4516FW2 Found water valve is failing on hot selection. Ordering valve and temp selector. ; ordrng 1 W10859568 (switch-cyc) and 1 W11210463 (VALVE)

Near Robert Quigley Dr, Scottsville, NY 14546
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW3 Customer stated that unit was producing clicking noise while agitating and spinning. Checked for codes. No codes present. Ran test cycle. During agitation portion of cycle could hear noise customer was referring too. While inspecting underneath machine discovered that. Rotor bolt was coming loose causing noise. Used lock tite on bolt and reinstalled bolt. Ran unit again. Could not replicate noise. Unit tested good

Near Stonebury Crossing, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Replacing dispenser due to old dispenser leaking soap into unit during wash cycle. Replaced dispenser. Ran diagnostic cycle. Unit tested good

Near Fairdale Glen, Farmington, NY 14425
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 0 degrees in freezer and 37 in fresh food . Freezer temps were on four and the refrigerator was on five . Adjusted the fresh food section to two and the freezer to three . Called techline SR 7725455956 . Checked diagnostics. Thermistors passed in fresh food and freezer section. The temperatures were off due to miss print in manual. They should be less lights for warm temps and more lights for colder . There was some ice on the diffuser. Level the doors and checked gaskets to make sure they were closing correctly. Techline said if problem persists order W10572852 . Customer will monitor.

Near W Ivy St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWHZ Found that the door gasket on the freezer door was not sealing evenly . Shimmed the bottom left side of the bracket the door using stainless steel washers to push the door out . Heated the door gasket to reseat and make sure it is closing all the way . Door is now closing as it should . Tested good .

Near Pathway Ln, Webster, NY 14580
Dave F.

Dave F.

RANGE KITCHENAID KDRS467VSS04 Left front burner not lighting . Could hear spark happening inside unit. Called techline SR 7725460081. Techline said to order the spark module and wire harness to unit . Ordering spark module . Ignitor and wire harness. Use only what is needed . Customer will decide if they want to fix unit .

Near Huntington Hills Center, Rochester, NY 14622
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE204ESS3 Customer stated that top rack is falling. Upon inspection discovered that adjuster tabs had broken off causing issue. Replaced adjusters also repaired dispenser gasket for coming unseated. Unit tested good ; dspstn on spec-tagged invntry: 1 W11285096 START-DEV

Near Walworth Penfield Rd, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF707ESS01 "2 degrees in freezer and 41 . Leaking is coming from drain pan in the fresh food evap . The drain pan has cracked and is filling the bottom full of water . Called techline SR 7725457071 . . said that it is a repairable part . Also see that the evap cover is cracked . Ordering drain pan W10836964 and evap cover W11211387. Defrosted unit and removed water from fresh food section ,; rqstng P&A on 1 W10836964 (pan-drip) and 1 W11211387 (cover-evap)"

Near Mildahn Rd, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS29BBMS03 "Found water in the bottom of the fresh food section by the evaporator. Found that the drain pan is crack . Ordering drain pan W10836964; rqstng P&A on 1 W10836964 (pan-drip), dspstn on spec-tagged invntry: 1 W10539037 HEATER-FACIA and 1 W10739629 SEAL-VALERO"

Near Twin Leaf Terrace, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found evaporator fan motor spinning very slowly causing condensation in freezer. Replaced fan and refrigerator tests good ; used 1 WP2315539 (MOTOR-EVAP) from stock

Near Sugar Tree Cir, Brockport, NY 14420
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KUDS30IXBL0 S23010I replaced both the top rack adjusters due to falling rack. The dishwasher tested good

Near Town Pump Cir, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR KENMORE 253.6880901C "Found bottom of freezer gasket was open causing frost and ice in freezer. The ice built up under the drain,pan and moved it. Removed ice from evaporator and under tray. Caulked and added perma gum to console in FF section to divert water properly. The refrigerator tests good."

Near Rand St, Rochester, NY 14615
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stated that unit was very loud while in the spin/ agitate portion of cycle. Checked for error codes. Unit was displaying f0e5 (off balance load) ran test cycle. Bearing inside gear case is failing can see gear case leaking out of case on to rotor. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )

Near Meadowlark Ln, Victor, NY 14564
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HC0 Customer starting that unit is tearing clothing during wash cycle. Inspected tub and found that edges of holes in tub are very sharp causing issue. Edges of holes are catching on clothes causing them to pull threads from shifts and rip delicate items. Tub will need to be replaced. Ordering tub assembly ; ordrng 1 W11287253 (DRUM )

Near Holley Brook Dr, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Tube to ice maker had popped on top causing it to leak .replaced tube from stock 67006317 . Checked water flow it was slow . Opened and closed water ed water flow now . Unit tested good . Cycled ice maker . Icemaker called for water and filled good . Unit tested good l; used 1 67006317 (TUBE-WATER) from stock

Near Richmond Ln, Avon, NY 14414
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6000XW2 Unit is leaking from the drain pump. Drain pump should be replaced. Customer declined further repair.

Near W Ham Cir, North Chili, NY 14514
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8969SDE3 customer stated that Start button was not functioning. Removed user interface to inspect. Upon inspection discovered that start key was not making contact with control to actuate. Tech recommended replacement of panel. Replaced panel and tested. Unit tested good

Near Seton Ct, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR GE PFS22MBWCWW "Found condenser fan motor not running but getting power. Ordering fan motor; ordrng 1 WR84X10055 (condenser fan motor), dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL"

Near Maplewood Ave, Rochester, NY 14613
Steve M.

Steve M.

DRYER WHIRLPOOL WGD7500GW0 Replaced catch for door not staying closed. Ordering user interface for start option not always responding. ; ordrng 1 W11124277 (USER INTERFACE)

Near Spring St, Caledonia, NY 14423
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MEDC300BW0 "Customer concerned about unit not heating & the timer not moving when using timed dry. All fuses and the element are testing good. Timer should be replaced. ; ordrng 1 WPW10185982 (TIMER), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"

Near Indian Hill Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW5100DW0 Replaced user interface & ran auto test. Unit testing good.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near McNaughton St, Rochester, NY 14606
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MDG9316BWW Replaced pulley and retainer. Idler arm was in good enough condition to keep in use. Repair successful.

Near Twin Oak Dr, Rochester, NY 14606
Evan E.

Evan E.

RANGE MAYTAG MER8800FZ0 "Replacing cord and terminal block due to cord having short and sending too much amperage to L2 on terminal block. Replaced cord and terminal block. Ran test preheat to 350. Unit tested good ; dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w 1 TJ616 CORD-RA-6' 4W , and 1 WPW10245259 BLOCK-TERM"

Near Iroquois St, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Added washer to bottom of door to raise door and Replaced hinge ofr door not sealing. Added caulk to frame ofr warm air penetrating refrigerator and freezer. The refrigerator tests good

Near Johnson Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Sealed connections at the water line fitting above the door for random water dripping at dispenser. Checked connections at water valve. The water dispenser tests good.

Near Apricot Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF606ESS00 Found frost And ice in front of freezer causing warm air to enter freezer. Removed frost and ice and caulked frame. The refrigerator tests good.

Near Bainbridge Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Attached bail arm that fell off. Caulked frame of freezer for warm air penetration and frost forming. The refrigerator tests good

Near Dale Rd, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED5FVGXWS07 Found dispenser paddle not reaching the micro switch. Loved screw holding paddle and cut away opening by micro switch. The dispenser works as expected

Near Humboldt St, Rochester, NY 14610
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found the condenser raddling against the bottom of the unit . The condenser was laying right on it . Inserted a piece of foam between condenser and unit . Vibrating noise went away . Unit tested good .

Near Creek Rd, Palmyra, NY 14522
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Plugged unit in . Refrigerator started cooling . Unit tested good and is working as expected .

Near Macedon Pkwy, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 The left hand door mullion hand called off and was making it so the door was not able to close . Removed mullion and reseated . Unit tested good

Near Peirson Ave, Newark, NY 14513
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT720PADW2 Replaced friction pads and doubled them up on the hinge . Made some adjustments to the hinge . Door tested good . Is not falling anymore .

Near Mill St, Phelps, NY 14532
Steve M.

Steve M.

REFRIGERATOR GE ZIDS240PASS Found right rail self closure fell out The rail is discontinued. Attempted to put back in place but it will not self close.

Near East Ave, Rochester, NY 14604
Shaiman C.

Shaiman C.

DISHWASHER FRIGIDAIRE FGID2474QF0A User interface is irresponsive to commands. UI would need to be replace. Customer declined further repair.

Near Kensington Ct, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER FRIGIDAIRE FAFW3511KW0 "Hinge is broken along with cracks in the door. Hinge, inner door and putter door needs to be replaced. Customer declined further repair."

Near Raspberry Patch Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB766FW0 "Replaced motor and blower. Customer states the unit will act as of a cycle is complete and shut off; however, the clothes would still be wet. If problem consists, return with control board. Customer monitor."

Near Marc-Mar Trail, Rochester, NY 14606
Evan E.

Evan E.

DRYER WHIRLPOOL LGR8857EQ1 "Replacing gas coils and flame sensor due to unit not heating. Replaced sensor replaced gas Coils. Ran test cycle. Unit tested good; used 1 279834 (COIL KIT), and 1 WP338906 (SENSOR) from stock"

Near Selborne Chase, Fairport, NY 14450
Evan E.

Evan E.

MICROWAVE FRIGIDAIRE FGMV175QFA Replacing magnetron due to unit not heating. Replaced magnetron. Ran test cycle. Unit tested good

Near Harpington Dr, Rochester, NY 14624
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW3 Customer stating they are experiencing same issue as before. When starting cycle unit will beeps twice and not allow cycle to start when selecting start key. Checked for error codes. Unit was displaying code 5-4 (lid not open between cycles and 5-1 (lid switch fault) attempted to replicate issue. Ran drain and spin cycle then attempted to run normal wash cycle directly after. When selecting start key unit would beep twice but never start. Replaced lid lock and did same sequence of events. Ran drain and spin cycle then attempted to start normal was cycle. Unit started cycle as it should. Unit was experiencing issue with lid lock. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near White Oak Bend, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WCF75084YW Customer stated unit would not drain. Upon inspection discovered that unit had glass in drain pump causing issue. Removed glass ran test cycle. Unit tested good

Near Eaglesfield Way, Fairport, NY 14450
Evan E.

Evan E.

LAUNDRY WHIRLPOOL XHPC155XW1 Replacing drawer tracks due to units pedestal drawer not sliding properly. Drawer is catching on tracks. Replaced tracks. Unit tested good

Near Sanders Farm Dr, Penfield, NY 14526
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 Customer stated that holes inside drum were catching on clothes and ripping them. Inspected drum for issue. Could see what customer was referring too. Edges of holes are extremely sharp causing items to catch. Even after use of garment bag for smaller items customer is still having issue with larger items ripping. Ordering tub; ordrng 1 W11287253 (TUB OUTER)

Near Dunning Ave, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB880BW0 Customer states unit displays DL code intermittently. F82 and F84 codes stored. Replaced latch then tested in manual diagnostics. Repair successful. ; dspstn on spec-tagged invntry: 1 WPW10619844 LATCH

Near East Ave, Caledonia, NY 14423
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found led control board was interrupting power to compressor. Removed connections from led control and unit is cooling. Ordering led control; rqstng P&A on 1 W10830288 (cntrl-elec)

Near Andilyn Ct, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYW01 Put control board and ui back on that were replaced yesterday. Compressor is running. Found paddle has no continuity causing no water at dispenser. Ordering dispenser ; ordrng 1 W10433548 (pad)

Near Ashley Dr, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Found ice/ frost in freezer by the light switch. Caulked liner to prevent warm air from entering freezer. The right FF door gasket is ripped. Ordering gasket. ; ordrng 1 W10830283 (gasket-fip)

Near Hard Rock Rd, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE204EBL1 "F5E2 Door stuck close Error . . In auto diagnostics the unit started running then after a minute went into drain and canceled . Customer also mentioned that she knew she turned the unit on and came back to it and found it like someone had opened unit and never restarted it . Service pointer for rails . Ordering rails for both sides W11259786 ,W11259785 , ordering control W10854225 and user interface W10901795. The control and UI are under warranty. ; ordrng 1 W10854225 (cntrl-elec) and 1 W10901795 (panel-cntl) and 1 W11259785 (track) and 1 W11259786 (track)"

Near Matthew Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Replaced fresh food door for being warped . After installing door . Found that there was a ding in the new door .ordering another door LW10668874; ordrng 1 LW10668874 (dor-fip)

Near Hathaway Dr, Farmington, NY 14425
Dave F.

Dave F.

DISHWASHER KENMORE 665.13484K902 Dishwasher user interface is lights are not working needs new user interface. Unit needs new user interface. Quoted customer will decide if they would like to do repair .; saved tckt

Near Francis Dr, Victor, NY 14564
Shaiman C.

Shaiman C.

RANGE FRIGIDAIRE PLES389ECL Customer concerned about unit taking too long to heat. Bake element failed continuity test. Replacing element. ; ordrng 1 318254906 (BAKE ELEMENT )

Near Raspberry Patch Dr, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BW2 Customer stated unit was leaking gas. Upon inspection discovered that left front burner assembly was bent causing leak. Ordering tube assembly ; ordrng 1 W11028738 (TUBE ASSEMBLY )

Near Garson Ave, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC704FBS01 Water not dispenser not dispensing. Called techline. SR 7725433441 . He pointed out service pointer W11033419D . Checked software on control board is the same as listed . Would that if you turn the water filter and then turn it back in the water works . Techline suggested putting on a pressure regulator W10786952 . Also ordering the cap that goes to the filter to turn in as it is missing one and take out the filter is not as easy as it should be .; ordrng 1 W10786952 (valve) and 1 W11220375 (cap-filter)

Near Mooring Line Dr, Rochester, NY 14622
Dave F.

Dave F.

REFRIGERATOR GE PFSF6PKXAWW Compressor not turning on . Found the condenser was plugged up cleaned condenser. Went into diagnostics found no error codes . Was able to get compressor to turn on in diagnostics.the condenser fan is working. Unit needs start device. Could hear it clicking but not starting . Ordering start device WR87X10164; ordrng 1 WR87X10164 (electricals for comp)

Near Warwick Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR GE ZICS36NABLH "Refrigerator not cooling . Found that there is a low charge . There's is corrosion and discoloration in the unit in the freezer section. Evap fan not running . Heater is shorting out . Unit needs sealed system work . . Need compressor. Evaporator. Evap fan , both thermostats on the freezer evap . Needs new heater . Needs dryer for sealed system. Could not find parts for the correct model ."

Near Neuchatel Ln, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB865GW0 Customer concerned about a LF code and no water coming out during a wash cycle. Water valves need to be replaced. ; ordrng 1 W11165546 (WATER VALVE) and 1 W11193817 (HARNESS)

Near Lantern Ln, Rochester, NY 14623
Evan E.

Evan E.

RANGE JENN AIR JDS8850CDS02 Customer stated that left rear burner was failing to spark. Upon inspection discovered that switch was failing to provide spark to unit. Ordering switch harness ; ordrng 1 WP74011647 (LF/LR HARNESS)

Near Chaucer Ct, Victor, NY 14564
Shaiman C.

Shaiman C.

REFRIGERATOR WHIRLPOOL WRF560SEYW01 "Replaced controls, water still won’t dispense. Still no power at control board connection going to the water valve. Tech line states to try replacing control and UI again. If another replacement of controls doesn’t work, will deem unit as un-repairable. SR: 7725369349; ordrng 1 W11035836 (CONTROL) and 1 W11082783 (UI)"

Near Ashley Dr, Rochester, NY 14620

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