Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1502 customer reviews

Steve M.

Steve M.

DRYER MAYTAG MGD7000XG0 Replaced rollers and idler with repair kit for squealing. The dryer tests good ; used 1 4392067 (REPAIR KIT) from stock

Near Morningside Park, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 Door gasket not even all the way around . Sealed cabinet. Heated gasket and shimmed top of T bracket on freezer door to push the gasket out so that is shuts evenly . Freezer door is sealing as expected . Fresh food door is hard to open . Explained that it's typical with this style of unit that the door is harder to pull as it's sealing. Called techline SR 7726051916 documented things at have been done .

Near Sands Rd, Rochester, NY 14624
Dave F.

Dave F.

DRYER MAYTAG MEDC465HW0 Tested dryer . Dryer is heating . Tried in time dry and auto .checked temperatures of exhaust . Temperatures within range . Unit is working as expected.

Near Lake Ave, Rochester, NY 14613
Dave F.

Dave F.

WASHER ROPER RTW4516FW2 Drain pump was stuck on . Canceled drain pump . Checked pressure hose . Reseated connections at control . Calibrated unit and tested in auto diagnostics. Unit tested good .

Near William Warfield Dr, Rochester, NY 14605
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 Drain tube was plugged replaced drain tube unit is more the five years old . S Code S38253 . Drain tube is covered. Defrosted drain hole . Tested unit . Tested good .; used 1 W10619951 (TUBE-DRAIN) from stock

Near Midland Ave, Rochester, NY 14621
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW Unit would not turn on. Indicator light in board was not illuminated. Replaced control. Unit testing good.

Near Dakota St, Rochester, NY 14611
Dave F.

Dave F.

FREEZER WHIRLPOOL WZF34X20DW01 Defrost thermistor was loose and not getting a good connection on the evaporator causing the unit to frost up . Put unit in diagnostics. Heater works . Foil taped and zip to the defrost thermistor. Gasket is good . Unit is now working as expected.

Near Rochester Rd, Lakeville, NY 14480
Dave F.

Dave F.

REFRIGERATOR GE PFCS1RKZHSS Installed new ice maker . Checked temperatures in freezer -7 could feel the air blowing from the freezer through the cabinet and into the door where the ice maker is new ice maker cycle . Customer will monitor.

Near Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL MED6630HW0 Dryer having long dry times . Tested vent . Tested bad . Customer will have vent replaced and call if anymore issues occur.

Near Dakeland Rd, Rochester, NY 14617
Dave F.

Dave F.

WASHER KENMORE 11047512603 Power going to control but not send power to user interface. Unit needs control WPW10525353 customer is going to think about repair. Charge service fee . Ordering part if customer wants to move forward . ; ordrng 1 WPW10525353 (cntrl-elec)

Near Highland Ave, Rochester, NY 14620
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Buttons to the user interface are lighting up when pushed . When you push the freezer temp up button the ice dispenser door to open and freezer down to close . Unit will not go into diagnostics. Unit needs new control WPW10310240 ; ordrng 1 WPW10310240 (cntrl-elec)

Near Maryview Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWX655DW0 Customer stated that unit was not agitating. Upon inspection discovered that teeth inside wash plate had worn away. Unit will need new wash plate. Ordering wash plate Quoted $34.95 for labor ; ordrng 1 W10902814 (WASHPLATE )

Near Parham Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Fresh food evaporator showing signs of frosting in the fresh food section. Fresh food section at 37 freezer at 0 oldVersion of control is still in the unit. Ordering control and cover. SR7726034560S Code: S? 27311S Code covers Replacement Control, Replacement Evaporator Cover and 2X labor.; ordrng 1 W10815735 (cover-evap) and 1 W11332011 (CONTROL)"

Near Dean Rd, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Had to reorder ice door kit. ; ordrng 1 W11172794 (door-ice)

Near Autumn Breeze Ln, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Unit is not cooling due to a low side leak. Ordering evaporator and compressor. ; ordrng 1 482801 (mount-tray) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)

Near Field St, Rochester, NY 14620
Steve M.

Steve M.

WASHER WHIRLPOOL WFW72HEDW Replaced trap and pressure sensor for F3e1 pressure error. Customer is using splashless bleach. Told customer that thickener agent in the splashless bleach can cause pressure sensor issues with front load washers.

Near Philmore Ave, Caledonia, NY 14423
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 The evaporator was frozen again with thick clear ice. Defrosting is being terminated too early allowing frost to re freeze. Removed ice and replaced the defrost thermistor; used 1 WPW10383615 (THERMISTER-FREEZER) from stock

Near Ridgeview Dr, East Rochester, NY 14445
Evan E.

Evan E.

RANGE WHIRLPOOL WFG770H0FZ0 Customer stated that they are smelling gas while unit is preheating on bake or broil cycle. Ran preheat. Could smell scent customer was referring to smell did not smell like natural gas but more like a kerosene smell. Called techline to document findings SR: 7726037231Techline recommendation was inspection of flue to ensure nothing was inside flue. Flue is clear. Ordering replacement flue ; ordrng 1 W10314347 (FLUE) and 1 W11243157 (FLUE UPPER )

Near Millford Crossing, Penfield, NY 14526
David L.

David L.

DRYER WHIRLPOOL WED97HEDW0 Replaced worn rollers and idler with service kit along with the drive belt. Unit tested good. ; used 1 4392067 (REPAIR KIT) from stock

Near Wenlock Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Removed small build up of ice near freezer fan that was causing a noise. Temperatures testing good customer to monitor; dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP

Near Lauren Ct, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ice maker has a lost position error. Replaced ice maker. Customer toMonitor

Near Woodfield Dr, Webster, NY 14580
Dave F.

Dave F.

DRYER WHIRLPOOL WGD92HEFC0 Door glass seal is missing on the outside of the glass . Ordering the seal . Unit long dry times are due to venting . Used vent tested . Vent tested bad . Customer will take care of vent .; rqstng P&A on 1 W11126230 (seal)

Near Elmwood Ave, Rochester, NY 14618
Dave F.

Dave F.

RANGE KITCHENAID KSGG700ESS1 Called techline SR 7726035078 . Breaker popping when unit is ran in broil . Tested another outlet . Tried broil on another outlet . Tested good and unit was heating . Tested broil element 11 ohms . Checked wiring everything is connected . Unit may have breaker issue . Unit tested good .

Near Wood St, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.9650382 Unit is not cooling . Compressor is running . Evap fan is running . Both sections are warm . There is no refrigerant. Customer is going to seek new unit .

Near Knapp Rd, Canandaigua, NY 14424
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FDB2410HIB2A Replacing drain pump due to windings inside pump failing causing unit to sound very loud while running. Replaced pump. Ran test cycle. Unit tested good

Near Copper Woods, Pittsford, NY 14534
David L.

David L.

DRYER WHIRLPOOL RGD4516FW0 Unit is not heating intermittently. Saw dryer not light ordering flameSensor burner and cut off ; ordrng 1 W10823508 (burner-gas) and 1 W11050897 (cutoff-tml) and 1 WP338906 (sensor)

Near Rockway Dr, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR MAYTAG MVWB955FC0 Replaced control for pressure sensor error code that was preventing wash. The washer tested good.

Near Covington Woods, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.5736701 Snaked drain and the drain tested good. Covered under appliance tec warranty.

Near Heatherhurst Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWX655DW0 Customer stated that unit was not agitating. Upon inspection discovered that teeth inside wash plate had worn away. Unit will need new wash plate. Ordering wash plate Quoted $34.95 for labor ; ordrng 1 W10902814 (WASHPLATE )

Near Parham Dr, Penfield, NY 14526
Evan E.

Evan E.

COOKTOP KITCHENAID KFGU706VSS01 Customer stated that unit was causing chattering sounds after burners have been on for extended period of time. Transformer had been previously replaced but unit was still experiencing issue. Suspecting regulator issue after seeing video customer had taken of issue. Replaced regulator. Ran unit with burner on for about 40 mins. Could not replicate noise. Unit tested good

Near Cardogan Square, Rochester, NY 14625
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF305ESS02 Scheduling appointment for customer for 10/10 ; schdld next appmnt for 10/10 THU !

Near Harvest Walk, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing banging noise in final spin when washing smaller load on normal cycle. Suspension has been previously replaced on unit. Called techline to document issue due to multiple visits. Techline has technician inspect drive hub. Teeth on drive hub are not rounded or broken. Drive hub passes visual inspection. Due to suspension being replaced and drive hub checking out techline advised tech to speak with customer about proper loading and cycle selection. SR: 7726038414

Near Miyah Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced both doors for rust on arrival. The doors tested good.

Near Elton St, Rochester, NY 14607
Dave F.

Dave F.

REFRIGERATOR JENN AIR JF42SSFXDA02 Replaced slides and icemaker . Cycled ice maker. Unit tested good .

Near Woodworth St, Victor, NY 14564
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT920SADM3 Ordering spray arms and tower for arms not spinning. ; ordrng 1 W10837249 (spray arm lower) and 1 W10843168 (manifold) and 1 W10861745 (tube-feed) and 1 WP3400918 (upper spray arm ret) and 1 WPW10327455 (spray arm upper)

Near 5 Points Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

RANGE JENN AIR JDS9860CDB00 Replaced sensor. Replaced harness . Tested unit . Unit tested good .

Near Poplar St, Macedon, NY 14502
Dave F.

Dave F.

OVEN KITCHENAID KEBC247VSS02 Inner glass door is broken . Broiler is shorting out .ordering glass and broiler element ; ordrng 1 WP4449247 (glass-door) and 1 WPW10207400 (elmnt-brol)

Near Crandon Way, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSRP22FNSS00 Ice maker fill tube frozen . Thawed fill tube . Ice maker cycled . Water is very slow customer needs to water tap to refrigerator.

Near Crandon Way, Rochester, NY 14618
Steve M.

Steve M.

RANGE WHIRLPOOL SF395LEE0 Tested all burner gas valves for gas valve. No bubbles during bubble test. No gas smell. Bubble tested all the connections in the back of range. No bubbles and no smell.

Near Irvington Rd, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Found the freezer evaporator fan was full of ice. No ice or frost on evaporator. Removed frost and ice. The refrigerator tests good.

Near Bonnie Brae Ave, Rochester, NY 14618
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Top rack adjusters broken . Replaced adjusters . Tested unit . Tested good . Gave best tips for usage.

Near Pennemite Rd, Livonia, NY 14487
Steve M.

Steve M.

WASHER MAYTAG MHW5500FW1 Replaced ui for no operation. The washer tests good.

Near E Henrietta Rd, Rush, NY 14543
David L.

David L.

REFRIGERATOR WHIRLPOOL MRT311FFFZ Adjusted door hinge so that door would close and seal properly. Door is sealing well

Near Alfonso Dr, Rochester, NY 14626
Steve M.

Steve M.

DISHWASHER GE GLD4408R10WW Found user interface not responsive. Quoted customer for new UI replacement. Customer is going to replace

Near Fairfield Dr, Brighton, NY 14620
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8989SHZ0 Replaced upper rack rails. Reinstalled dishwasher. Found soap dispenser is leaking. Ordering dispenser; ordrng 1 W10861000 (detergent dispenser)

Near Hillbridge Dr, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found ice maker was separated from fan housing and water was not going into ice maker. Removed and reassembled ice maker. The ice maker tested good.

Near Acorn Valley Trail, Rochester, NY 14624
Steve M.

Steve M.

DISHWASHER AMANA ADB1300AFS1 "Found the motor is tripping to start but kicking off. The electric is run behind dishwasher and wire nutted to another wire. The wire is pinched at the frame. Informed customer to get wiring repaired before we can safely work on dishwasher. Ordering motor and control. The unit is. It fastened to countertop. Ordering brackets also; ordrng 1 W10906422 (elect,control board) and 2 WP8269145 (brckt-mtg)s and 1 WPW10591570 (pump&motor)"

Near Farragut St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 Found the warm air return to the freezer was plugged with foam. Removed foam and the air started flowing to FF compartment. The refrigerator tests good

Near Stone Rd, Rochester, NY 14615
Dave F.

Dave F.

DRYER WHIRLPOOL WGD5620HW0 "F3E3 inlet thermistor open or short error . Found service pointer for unit W11395626 that talks about issue . Checked connections at control and reseated all wires . Ordering thermistor WP8577274 , thermostat WP3391912, thermal cutoff WP8573713, thermal fuse W10909685; ordrng 1 W10909685 (fuse-thrml) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WP8577274 (thermistor)"

Near Recreation Dr, Canandaigua, NY 14424
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT710PAHW Found a spoon under floor switch causing no water to enter dishwasher. Removed spoon and tested the dishwasher tests good

Near Harbor Hill Dr, Rochester, NY 14617
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customer stated that unit is dispensing crushed ice when it should dispense cubed. Tested ice chute. Discovered that chute seal is not sealing properly on ice bin allowing moisture inside ice bin. Ordering seal and ice bin ; ordrng 1 W11185686 (ICE BIN) and 1 WPW10287601 (CHUTE SEAL)

Near Bluestone Hollow, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Replacing pressure hose due to original hose having small hole in hose causing unit to display f8e1 code for long fill/no fill. Ran test cycle unit completed cycle as it should. Customer is stating that unit is still causing banging noise while in high spin on certain loads mostly while using normal setting. Explained to customer that normal setting uses minimal amount of water causing items to bunch up during agitation therefore causing an unbalanced load. Customer feels that machine performance is differing from when was purchased. Technician has made cycle and load suggestions for Customer to try for better results. Unit itself tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE

Near Miyah Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL CET9100GQ0 Customer stated that unit would not spin or agitate. Ran diagnostic quick test cycle. Unit filled and drained up would never spin. Removed Lower kick panel to inspect motor. Removed Harness connector from motor. Discovered connector on harness was not fully seated in connector. Reinstalled connector Ns ran quick test cycle. Unit is now spinning and agitating as it should. Ran on normal wash cycle to confirm function. Unit tested good

Near Ridge Rd, Williamson, NY 14589
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8551AWB Customer stated that unit was shutting off after running for 3 mins. Ran unit upon arrival. Could not replicate issue while in home. Customer informed tech that cycle was run night prior to visit and unit completed cycle as it should. Suspecting a control issue but unable to determine due to unit functioning as it should. Customer to monitor and contact office if issue persists. Control part # WPW10218837 collecting service call fee WPW10218837

Near Wild Mallard Trail, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFCS22EVMS5 Customer stated that unit was leaking water. Upon inspection discovered that drain hole for evaporator was plugged with frozen water due to drain tube failing. Replaced drain tube with updated drain tube and steamed evaporator. Installed new drain tube. Unit tested good S38253 ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Ohstrom Park, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer stated that unit was not heating. Upon inspection discovered that heater tested open. Unit also had error code for no heat 7-1. Replaced heater and ran diagnostic cycle. Confirmed heater function. Unit tested good

Near Ontario Dr, Ontario, NY 14519
David L.

David L.

OVEN WHIRLPOOL WFE505W0JZ Replaced broken door glass

Near W Ridge Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR AMANA ART318FFDW03 Replaced locked up compressor. Recharged. Unit began cooling

Near Lake Ave, Rochester, NY 14613
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 Replaced ADC and bi metal due to unit not defrosting customer toMonitor

Near Forgham Rd, Rochester, NY 14616
Dave F.

Dave F.

OVEN WHIRLPOOL WFE505W0HS1 Trim around the outer glass was coming off . Heated up the trim to restick the adhesive foam . Trim is now sticking as expected

Near Co Rd 7, Shortsville, NY 14548
Dave F.

Dave F.

WASHER MAYTAG MVWC565FW1 Piece of clothing was stuck under the wash plate . Removed wash plate and clothing . Calibrated unit and tested in auto diagnostics. . Unit tested good . Gave tips on best wash cycles

Near Olde Orchard Ln, Fairport, NY 14450
Dave F.

Dave F.

COOKTOP JENN AIR JED8130ADB17 Left rear burner was shorting in the receptacle and the burner was falling apart . Replaced receptacle and burner tested unit tested good . Customer wanted new filter . Replaced filter . Charged for filter .; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE

Near Abbey Woods, Pittsford, NY 14534
Dave F.

Dave F.

DRYER MAYTAG MED5630HW0 Lint built up in the blower causing the unit to shake . Cleaned lint tested unit . Tested good . Advised customer to clean the vent

Near Duncott Rd, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer stating that ice is forming in freezer. Inspected door seal upon arrival. Seal is forming to door as it should. Referring to service pointer W10842568. Ordering W10864518; ordrng 1 W10842568 (ADAPTER KIT ), dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN"

Near Gannett Rd, Lyons, NY 14489
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB2 Replaced thermostats magnetron and transformer due to relay error .called Techline. They want the harness replaced with the primary switch. Did not see a problem with the switch or the harness. Continuity from filter board to relay . Re ordering control harness and switch. Sr7726028392; ordrng 1 W10892389 (cntrl-elec) and 1 W11252186 (interlock) and 1 W11300385 (HARNESS) and 1 WP8169704 (screw)

Near Lake Vista Ct, Rochester, NY 14612
Dave F.

Dave F.

WASHER WHIRLPOOL WTW7500GW2 F3E2 Inlet Water Temperature Fault error code . Unit will not fill with cold water . Replaced water valve . Calibrated unit . Tested in auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Ashwood Ln, Victor, NY 14564
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH5 Replaced wash motor and lower spray arm due to unit’s wash motor running intermittently and spray arm not spinning. Replaced wash motor. Replaced spray arm. Ran diagnostic cycle. Unit tested good

Near Cory Corners Rd, Marion, NY 14505
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC302ESS00 Found ice maker over filling and leaking. Ordering ice maker; ordrng 1 W10886931 (icemaker)

Near East Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced ice maker and valve due to water leaking into ice bin. Customer to monitor

Near Tuliptree Ln, Rochester, NY 14617
David L.

David L.

DISHWASHER WHIRLPOOL WDF760SADW3 Upper rack front right wheel was out of its track. Re installed rack . Unit tested good

Near Long Wood Dr, Rochester, NY 14612
David L.

David L.

DISHWASHER JENN AIR JDB8500AWX3 Replaced shorted OWI

Near Hogan Point Rd, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF991BOOM00 Freshfood section is 38 degrees . 11 in freezer. Went into diagnostics tested all thermistors. Tested good . Diagnostics is being slow . Tested heater tested good. Compressor is running while in diagnostics not normal . Called techline SR 7726032077 . Went over issues with techline . Techline suggested ordering pantry drawer UI and User interface on the front .plastic is coming from the ice container. ; rqstng P&A on 2 W10407212 (gasket-fip)s and 1 W10862400 (cntrl-elec) and 1 WPW10347093 (ice container ) and 1 WPW10565996 (cntrl-elec)

Near Spencer Ln, Canandaigua, NY 14424
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4949SDZ0 Customer complaining of unit not fully draining. Raised drain line by disposal. Found a bunch of debris in pump filter that may have restricted draining. Tested dishwasher multiple times and it drained fully. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Genesee St, Lima, NY 14485
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB855DC3 Customer stated that unit was not accepting commands. Upon inspection discovered that key pad would power up but never allow cycle selection. Replaced control. Unit would still not accept commands could not get unit into diagnostic. Ordering UI; ordrng 1 W11115283 (USER INTERFACE )

Near Short Rd, Newark, NY 14513
David L.

David L.

REFRIGERATOR AMANA ABB1921BRM Replaced drain tube due to frost in freezer. Removed ice ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Hamlin Parma Townline Rd, Hilton, NY 14468
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB Customer complaint of a burning smell. Removed case and heated a bottle of water to test/inspect. Unit operating as expected

Near W Ridge Rd, Rochester, NY 14626
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Replacing suspension due to customer complaining that unit basket is banging into cabinet walls during high spin. Replaced suspension and ran unit on high spin in ManualTest mode. Unit is functioning as it should.Unit tested good. Advised customer to run load and contact office if issue persists.

Near Miyah Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG WTW7500GW0 Customer is stating that unit is leaking. Checked for error codes. Unit displaying F0e3 code for overloading unit. Also f2e1 code for stuck key. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on bulky items with deep water fill. Fill and drained basket multiple times and inspected underneath unit for potential leak. Inspected underneath machine multiple times while tub was full of water inspected drain pump hose for potential hole in hose. Could not find leak anywhere. Customer will need to monitor. Tech is highly recommending smaller load use to prevent further damage to machine

Near Hard Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500DC0 Replacing gear case due to bearing inside old gear case failing causing unit to sound extremely loud while in spin. Replaced gear case. Ran diagnostic cycle. Ran on manual test mode in high spin for customer. Unit tested good

Near Barrow Hill, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MFI2670XEW6 Replaced drain tube with kit and melted ice in freezer pan due to ice build up on freezer bottom. Part covered per S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Hidden Spring Cir, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF532SMBM01 Freezer door is not sealing due to the mullion caving in. Visibly warped. Pics attached. Documented with Techline for non repairableSR7726015573

Near Colby St, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Raised freezer door to make a better seal due to condensation. If problem persists order the customer and new freezer door

Near Ashbrook Cir, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MHW8200FW Replaced valve stator and a I due to unit not starting. Unit tested good in diagnostics. Secured drain hose with zip

Near Coventry Dr, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced main control due to temperature issue in the FF section thermistor was not correct. Thermistor tested correct from the control. Customer to monitor if problem persists pre order thermistor

Near Woodmill Dr, Rochester, NY 14626
David L.

David L.

DISHWASHER MAYTAG MDB4949SHZ0 The dishwasher is not draining due to an incorrect installation. Drain loop was being used without the drain hose. The check valve was backwards. Hoses penetrating down through the floor as well. Cabinets will need to be cut To install properly. Recommended that the customer contact an installer. Left unit with breaker off. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Picturesque Dr, Rochester, NY 14616
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced auger parts due to unit not dispensing. Unit tested good

Near Wilder Rd, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#772601495 called tech line for no cool in FF section. Moved thermistor to proper position. Tested in diagnostics and Ff section cooled in diagnostics but not in normal operation. Replaced main control. The unit is cooling.

Near Abbey Rd, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER FRIGIDAIRE FTF530FS0 "Found the GFCI on outlet had tripped. Reset and tested. Machine filled agitated, drained and spun out properly. The washer tests"

Near Adams St, Rochester, NY 14608
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE304DSS1 Replaced adjuster that was broken during previous repair. Tested in diagnostics and the unit is no longer leaking and the heater tested good ; dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER

Near Ambleside Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Sr#7726019869 vacuumed and replaced dryer two time to remove restriction I. Refrigerator. The refrigerator started cooling. Customer is going to monitor

Near Hathaway Dr, Farmington, NY 14425
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Customer stated that unit was not drying. Discovered that thermal cut off had tested open. Replaced thermal cut off and test cycle. Unit is not heating. Timer is also advancing as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL

Near Valley Green Dr, Penfield, NY 14526
Evan E.

Evan E.

COOKTOP JENN AIR JED8430ADB Customer stated that unit RF burner was not working on low setting. Upon inspection discovered that switch was failing. Replaced switch and tested burner. Unit tested good

Near Gebhardt Rd, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked temperatures in freezer was 6 degrees . The fresh food section was 32 . Unit temperature setting turned all the way up . Adjusted back to recommend and turned the freezer damper to max to keep more of the cold in the freezer .tested unit in diagnostics and everything passed . customer to monitor.

Near W Bloomfield Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced control board in back of unit for not defrosting . Went into diagnostics. Test 6 which is the heater . Heater is now turning on .unit tested good .

Near Clover St, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced icemaker for not cycling. Tested ice maker . Icemaker cycled and fill with water . Unit tested good .

Near Hunters Ln, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found the condenser fan was hitting the suppressor putty . Fixed putty . Unit is now quiet . Hooked water line up to unit . Checked for leaks . No leaks . Ran water through the dispenser. Turned ice maker on . Ice make cycled . Unit tested good .

Near Waterford Way, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Freezer section is frosting up . Found the gasket on the bottom was pulled away from the cabinet. Heated gasket up and shimmed both sides of the bracket on the door to give an even seal . Door is now sealing as expected.

Near Fresno Rd, Rochester, NY 14623
Dave F.

Dave F.

RANGE WHIRLPOOL WFE770H0FZ2 Checked bake and broil elements . Tested good . Checked oven sensor. Tested good . Found the terminal block was broken . Ordering block WPW10245259; ordrng 1 WPW10245259 (block-term)

Near Recreation Dr, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WFW9700VW01 Unit is over sudsing customer was not using HE soap . Thought they were . Cleaned the drain pump filter had debris inside . Unit is not drying and turning off as expected . Customer had affresh tab . Put table in unit and ran . Unit tested good .

Near Hammocks Dr, Perinton, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Unit has large dent in front door on outer and inner panel. User interface is also damaged. Ordering outer door panel & inner door panel & console. ; ordrng 1 W10712593 (INNER DOOR PANEL ) and 1 W10803367 (CONSOLE ) and 1 WPW10195869 (DOOR PANEL )

Near 5 Mile Line Road, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Unit has been keeping poor temps in the freezer. Temperature testing good at time of service. There is a significant gap in the liner around both compartments. Sealed cabinet to liner all the way around. Customer to monitor

Near Brianna Ln, Hilton, NY 14468
David L.

David L.

WASHER MAYTAG MHW5500FW0 "Door is sagging. Unable to adjust. Ordering hinge and retainer. ; rqstng P&A on 1 W10839743 (bracket) and 1 WPW10208415 (door hinge), dspstn on spec-tagged invntry: 1 WPW10443885 LATCH"

Near Golden Pond Trail, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR GE ZIC3600CLH Freezer door rails are worn preventing a proper seal. RH rail is out of stock customer would like to see if we can locate parts ordering rails quoted 699.00; ordrng 1 WR72X10124 (fz slide/support asm 484.83) and 1 WR72X10125 (fz slide/support asm 411.21)

Near Monteroy Rd, Rochester, NY 14618
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Sr#7726014709 called tech line for leaking and they want the dispenser replaced and ordered directly from factory. ; ordrng 1 W11318755 (DISPENSER )

Near Andrews Way, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER MAYTAG MHW5500FW1 Ordering correct part; ordrng 1 W10911042 (panel-cntl)

Near E Henrietta Rd, Rush, NY 14543
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC704FBS00 Called techline SR 7726014908 . Unit pops breaker when plugged in . Called techline to document. Found the power cord as cut and touching the back cover . Ordering new control and cord W11131873 . Taped cord to test . Unit is working .; ordrng 1 W11131873 (cntrl-elec)

Near Recreation Dr, Canandaigua, NY 14424
Dave F.

Dave F.

DISHWASHER FRIGIDAIRE FGID2476SF0A User interface is not responding as it should . Ordering control boards to unit . ; rqstng P&A on 1 117499420 (CONTROL ) and 1 117512430 (CONTROL PANEL) and 1 A06115601 (UI BOARD)

Near Gannett Rd, Farmington, NY 14425
Evan E.

Evan E.

DRYER WHIRLPOOL WED99HEDW0 Customer stated that unit was producing squealing. Upon inspection discovered that rollers are sticking causing issue. Cleaned rollers and reassembled unit so customer can use it while tech orders parts. Ordering roller kit. ; ordrng 1 4392067 (DRYER REPAIR KIT REPAIR )

Near Kennedy Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ordering diffuser for erratic temps. ; ordrng 1 W11164593 (DIFFUSER)

Near Wells Curtice Rd, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced left door due to damage under 30 days. The refrigerator tests good

Near Westview Crescent, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Found gasket open on top of freezer door and gaps in the frame causing frost build up. Heated and reformed gasket. Shimmed out bottom of door and caulked frame. O one available for signature

Near E River Rd, Avon, NY 14414
Steve M.

Steve M.

DRYER MAYTAG MGDE200XW1 Replaced rollers and idler pulley for squeaking while running. Th dryer tests good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

Near Stuyvesant Ct, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR GE PFCS1RKZHSS Replaced ice box fan in the freezer compartment for no ice. The fan is running as expected.

Near Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ice maker not cycling . Has power to unit . Replaced icemaker . Tested unit . Tested good .

Near Stone Hill Rd, Livonia, NY 14487
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SHZ0 Customer stated that unit was leaking after running first cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Could not replicate leak. Ran quick wash and removed door panel to observe unit. Could not replicate issue at this time. Customer to run cycle and contact office if issue arises again. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Bridgeboro Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB980BG0 Replacing control and log valve due to unit thinking that hot and cold are reversed during cycle. Replacing bearing due to unit being very noisy while in spin. Replaced control and log valve. Replaced bearing kit. Ran diagnostic cycle. Unit tested good

Near Evergreen Ln, Ontario, NY 14519
Evan E.

Evan E.

OVEN WHIRLPOOL KOSE500ESS02 Customer stated that there was electrical burning smell coming from unit. Upon arrival checked for error codes. No codes were present. Inspected connections at junction box unit was receiving 240v inspected working harness and all connections at control and UI. Could not locate thermal event anywhere on unit. Customer to monitor and contact of issue arises again

Near NY-14, Sodus Point, NY 14555
Evan E.

Evan E.

RANGE GE JBP65GS1AD Customer stated that unit was preheating much quicker than normal. Also stated that after initial issue customer ran self clean cycle. Checked resistance of temperature sensor. Sensor tested good was able to watch resistance change as temperature changed. Checked bake and broil elements for continuity. Both tested closed. Checked relays for continuity between bake. Relay tested open but unit was failing to send power to bake element. While running bake cycle broiler was on. Broiler relay is stuck open. Control is no longer available for unit. Collecting service call fee

Near Burrows Dr, Rochester, NY 14625
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked unit in diagnostics for not heating. Found heater error and open float error. Cleared codes and ran diagnostics. Heater came on in diagnostics. Verified codes were cleared afterwards.

Near Circle Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFE01 Unit was not cooling due the start relay not closing. Replaced with spare. Unit tested good.

Near Dierdre Dr, Irondequoit, NY 14617
David L.

David L.

WASHER WHIRLPOOL WTW7000DW0 Unit will not start due to a faulty lid lock. Replaced lock and calibrated. Unit tested good; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near Hollister St, Rochester, NY 14605
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Customer stated that unit was leaking since repair. Discovered that leak was coming from hose that tech unintentionally damaged while preforming previous repair. Replaced hose and tested unit. Unit tested good. ATEC WARRANTY

Near Waterford Cir, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer concerned about how handle the door is opening and some frost build up in freezer . Checked temperatures 38 in freshfood section and 3 in freezer.Heated the rails and wiped off door is now shutting better . Heated door gasket and sealed cabinet. Adjusted the bail arm on the ice maker . Ice maker is making ice . Tested thermistors and defrost cycle . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Wilson Rd, Geneva, NY 14456
Dave F.

Dave F.

OVEN WHIRLPOOL WFE550S0HV1 "Sensor is reading room temperature. No error codes . Preheated oven to 350 . 386 334 393 338 394 340 , .adjusted the temperatures on the calibration. Unit tested good"

Near Willow Cove, Geneva, NY 14456
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced top rack adjusters for top rack falling. The rack tests good. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Bosworth Field, Mendon, NY 14506
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer section on defrosting . Unit is new . Ran tested 6 and verified the control was sending power to the heater . Heater not turning on . Removed evap cover to find the defrost heater was not plugged in . Plugged in heater and tested again . Unit is now defrosting. Defrosted evap . Unit tested good

Near Granger St, Palmyra, NY 14522
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 "Replaced gearcase , actuator and motor for squeaking. Calibrated unit .Tested unit in auto diagnostics. tested good ."

Near E Main St, Palmyra, NY 14522
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Checked temperatures. Unit temperatures are good . Checked frost pattern . Frost pattern is good . Unit tested good . Customer to monitor.

Near Walworth-Ontario Rd, Walworth, NY 14568
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT920SADM3 "Tested dishwasher with glass. The water is not diverting properly. Customer also complaining of unit starting and stopping frequently. Customer had increased water tank to max temp. Recommended customer lower the temp back to recommended setting for safety. Ordering control, harness, motor and sensor. ; ordrng 1 W11084121 (sensor) and 1 W11178673 (CONTROL) and 1 W11243205 (HARNESS) and 1 WPW10544004 (door latch strike)"

Near 5 Points Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door gasket for not sealing . Heated door gasket . Door is now sealing as expected.

Near Howell St, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit had thawed out. When the customer changed the temp setting on the control cooling returned. Freezer at 0 fresh food at 35. Replacing jazz board ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Howell St, Rochester, NY 14607
Steve M.

Steve M.

WASHER MAYTAG MVWC565FW1 Found customer holding start button to long and cancelling the wash. Instructed customer on use of the controls. The washer tested good.

Near Pride St, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB835DC4 "Replaced igniter, door switch, & user interface. Unit testing good."

Near Willowcrest Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC565FW1 Replaced control & calibrated. Unit testing good.

Near Nory Ln, Rochester, NY 14606
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDTE334GPS0 Found cold water coming in at beginning of cycle. Recommended running hot water at sink prior to use. Recommended to use all high temp options and rinse agent. No error codes. Heater turned on in diagnostics.

Near W Lake Rd, Geneseo, NY 14454
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer was unavailable rescheduled customer; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Westside Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Freezer is at 32 degrees. Fresh food at 40. Full frostPattern in the freezer. Went to replace control. Control was damaged re ordering control. ; ordrng 1 W10843055 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"

Near Highland Ave, Rochester, NY 14610
David L.

David L.

WASHER AMANA NTW4516FW1 "Unit is not completing cycles due to the drain pump failing. Impeller will not turn. Ordering pump.; rqstng P&A on 1 W10919003 (pump-water), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Near Washington Ave, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 Found unit with power but not running. Ran unit in test 4 unit began cooling. Control is not letting the refrigerator start when taken out of diagnostics. Ordering controls. Power supply and relay board. Quoted 732.70 ; rqstng P&A on 1 WPW10453401 (elect control board) and 1 WPW10589837 (cntrl-elec)

Near W Main St, Rochester, NY 14614
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5220FZ5 Turn table is vibrating when in use. Ordering turn table parts to be shipped direct. ; ordrng 1 W10640954SHIPDIRECT (SHIP DIRECTsupport) and 1 W10709120SHIPDIRECT (SHIP DIRECT support)

Near Rivers Run, Rochester, NY 14623
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 Front panel is out of round causing items to get caught between drum and seal. Front panel and front seal will have to be replaced. Drum is okay ; ordrng 1 279443 (panel)

Near Hunting Spring, Rochester, NY 14624
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW4 Washer squeaking well spinning . Found that the gearcase is what was making the noise . Ordering gear case W10811956; rqstng P&A on 1 W10811956 (GEARCASE)

Near Harlowe Ln, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WSF26C2EXY02 The unit needs both water lines to dual valve. Rescheduled for next Tuesday. Ordering water line

Near Rush Mendon Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Helped SM

Near Hathaway Dr, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Replaced compressor and evaporator for not cooling. The refrigerator is cooling and tested good.

Near Hathaway Dr, Farmington, NY 14425
Steve M.

Steve M.

DRYER ESTATE TEDX640EQ2 Replaced broken belt. The dryer tests good. ; used 1 341241 (BELT) from stock

Near South St, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.50023.211 Replaced thermostat for warm temps in freezer causing no ice production. The customer is going to monitor.

Near Chablis Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was dripping from underneath and upper rack was not gliding properly. Checked for error codes. No codes were present. Discovered that unit was leaking from flex hose running to machine. Machine itself was not dripping. Suggesting for customer to contact installers to replace hose. Top rack adjuster on left side had come apart causing rack not to operate. Reassembled adjuster and tested rack. Unit tested good

Near Galante Cir, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Top rack falling off . Track stopper fell off and hit heater . Ordering stoppers W10508950; ordrng 2 W10508950 (stop)s

Near Vineyard Hill, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Replaced drier and recharged for no cool. The unit is cooling. ; saved tckt

Near Millay Cir, Pittsford, NY 14534
Shaiman C.

Shaiman C.

COOKTOP KITCHENAID KCES956HBL00 Customer is remodeling kitchen and purchased a cooktop that is now recalled. Counter was already cut for the cooktop. Customer states it is Whirlpools responsibility to find a cooktop to replace it with; was told a technician would be sent out to measure the cut out. Cut out was measured at 21.5”x35.5”. The induction cooktop will fit. Called manufacturer to verify. SR: 7725939660

Near Livonia Center Rd, Lima, NY 14485
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB880BW0 Replaced water valves. Unit testing good.

Near Carmas Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX600XW0 "Called tech line upon arrival. F7E7 & F7E1 error codes stored. Tested spin and agitation, no errors present. Replaced harness. Unit testing good."

Near William St, Irondequoit, NY 14622
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS25EWMS1 Replaced gaskets on refrigerator freshfood section. Doors are sealing as expected.

Near Bowns Hill Ln, Fairport, NY 14450
Evan E.

Evan E.

COOKTOP WHIRLPOOL WFE320M0ES2 Customer stated that hot surface indicator will not shut off even after burners are off. Discovered that right front burner is causing issue. Ordering right front element; ordrng 1 W11047722 (BURNER (RF) )

Near Salori Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Customer stated unit was producing noise while on high spin upon inspection discovered that suspension was squeaking while in high spin. Specially rear shocks. Attempted to lubricate suspension but issue was still present. Ordering new shocks for rear.; ordrng 2 W11316766 (SHOCK )s

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WEG750H0HZ0 Customer stated when running a bake cycle unit will flash. F1e1 (appliance manager )error code and f3e0 (temperature sensor) error code. Replaced appliance manager and ran test bake cycle. Unit preheated as it should. Unit tested good

Near Hidden Valley Trail, Webster, NY 14580
David L.

David L.

DISHWASHER JENN AIR JDB8500AWX3 The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)

Near Hogan Point Rd, Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8949SAB1 Customer stated that unit was not responding to commands. Upon inspection discovered that control was receiving 120v but not communicating with UI. Also discovered silver migration on ribbon cable. Called techline to document findings. Techline to cover user interface part cost. Replaced UI and control. Ran test cycle. Unit tested goodParts authorization:S25462

Near Carriage Path Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW4 Replacing water valve due to unit filling on its own randomly. Solenoid is failing to shut completely. Replaced valve and ran test cycle. Unit completed cycle as it should. Did advise customer that while removing hoses discovered that cold water shut off may not be functioning properly. Unit was still dripping water even though it was shut off at valve

Near Sweet Maple Run, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 Customer reports unit heats intermittently. Coils should be replaced. ; ordrng 1 WPW10328463 (COILS)

Near Willmont St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHW Door on filter housing cameOff repaired and reinstalled door

Near Post Ave, Rochester, NY 14619
David L.

David L.

REFRIGERATOR GE PGSS5NFXASS Found unit running but not cooling. Compressor was not running. Changed inverter with spare from truck. Unit began cooking customer toMonitor. Did not charge for spare part

Near Wilmer St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR AMANA ABB1924BRM00 Replaced jazz board and defrosted coil due to unit not cooling. ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Cornhill Pl, Rochester, NY 14608
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4955HW1 Customer stating unit will not finish cycle. Upon inspection discovered that unit was missing correct drain hose. Checked for error codes. Unit was displaying code f8e1 for long fill. Also f2e1 for a stuck key error code. Discovered that start key was sticking causing issue with cycle selection. Also discovered that hot side of valve was failing to actuate. Ordering control and water valve ; ordrng 1 W11210459 (WATER VALVE ) and 1 W11256105 (CONTROL )

Near Pontiac St, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 "Unit was not heating due to an open heater. Replaced heater. Unit tested good; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279838 ELEMENT , and 1 TJ5655 CORD-5' 3w"

Near Cranbrooke Dr, Irondequoit, NY 14622
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Customer had experienced water leaking into the ice bin/door area. Customer turned off the ice maker. Tested ice maker harvest and fill. Icemaker tested good. Freezer temp at 0 fresh food temps at 38. Suspecting ice maker and valve issue. Ordering both. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)

Near Tuliptree Ln, Rochester, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit would not spin. Checked for error codes. Unit was displaying code f7e1 for basket speed fault. Ran test cycle. Could hear motor attempting to run but never starting. Start capacitor is failing. Replaced capacitor. Ran test cycle. Unit tested good ; used 1 W11158831 (CAPACITOR) from stock

Near Winifred Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MFI2269FRZ Replaced damper due to inconsistent temps. The deli cover is missing and is causing improper airflow and will need to be replaced gaskets are also torn ordering cover and gaskets. ; ordrng 1 W10827914 (appliance cover-canv) and 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip)

Near Bloss St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR GE ZIFI240PAII The compressor is running but not cooling at all. The unit has no refrigerant. The cost of repair will outweigh new unit

Near Covington Woods, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit would not turn on, also would not go into diagnostics. Power was going to machine. Replaced user interface. Repair successful."

Near Lambton Cir, Rochester, NY 14626
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DSS2 Unit fills with water but does not wash. No signs of operation from the motor. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

OVEN-MW COMBO JENN AIR JMW2427DS01 Replaced user interface for keypad disconnected error . Tested oven preheated to 350. Tested good . Tested microwave. Tested good . No error codes .

Near Woodcliff Terrace, Fairport, NY 14450
Dave F.

Dave F.

MICROWAVE KITCHENAID KCMS2055SSS2 Unit is not heating . Can hear the magnetron humming . Ordering magnetron W10859575 and diode WPW10269016; ordrng 1 WPW10269016 (wire-vltge)

Near Bowns Hill Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker fill tube was frozen again . Defrosted fill tube . Cycled ice maker . Filled with water but was slow . Customer will install new water valve .

Near Gambin Hill, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 Unit is not defrosting. No metal was open. Could not get unit to force defrost ordering control and no metal. ; rqstng P&A on 1 WPW10352689 (cntrl-elec) and 1 WPW10392132 (bimetl-def)

Near Forgham Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Damper is leaking air and frosting. Secured damper with perma gum. Customer to monitor

Near Ellery Rd, Rochester, NY 14612
Dave F.

Dave F.

RANGE WHIRLPOOL WFG515S0ES1 "Techline SR 7726003012 . Unit not lighting . Called techline . Tested different wires . Tested good , power cycled unit . Unit is now working . Turn gas down on left front burner . Did seem to help it light ."

Near Kims Dr, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM3 Customer states unit won’t clean the dishes. Motor seems to be working as it should. 7-1 error code stored. Heating element is visibly failed. Replacing heating element. ; ordrng 1 W10518394 (HEATING ELEMENT)

Near Bramblewood Ln W, Rochester, NY 14624
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8979SEZ0 Called techline SR 7725999521 . The dispatch we received was for service pointer for tracks for the top rack . The tracks for that pointer do not go with this unit . The tracks are different. Unit needs adjusters . Ordering parts for adjusters . Called trade line . They gave me a PL auth MMDXN00APL1; ordrng 2 WPW10251047 (cover)s and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster) and 2 WPW10627763 (adjuster)s

Near Musket Ln, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MVWB955FC0 The washer is getting stuck in drain. F3e1 error code. Cleared pressure hose port and tested. Calibrated and tested. The unit drained for a few minutes then failed again with F3e1 error code. Needs control ; ordrng 1 W10912345 (cntrl-elec)

Near Covington Woods, Pittsford, NY 14534
Steve M.

Steve M.

OVEN MAYTAG MEW6630DDS "Found temp probe out of range causing unit to thinks its preheated and fan constantly running. Put bottom oven temp probe in top oven. The top oven started working.The bottom door need hinges and hinge receivers. Quoted customer. ; rqstng P&A on 1 12001656 (sensor,ovn) and 2 WP74008014 (hnge-door)s and 2 WP74008015 (bracket)s"

Near Branch St, Livonia, NY 14487
Evan E.

Evan E.

OVEN WHIRLPOOL WFG770H0FZ0 Replacing DSI module due to unit not sparking at bake element. Replaced DSI board ran test bake cycle. Unit was still experiencing same issue. Tested harness for continuity harness tested good. Discovered that spark module wire was pinched between cabinet wall. Rerouted wire and test unit. Unit tested good

Near Manordale Ln, Rochester, NY 14623
Evan E.

Evan E.

COOKTOP JENN AIR JGRP436WP01 Customer stated that timer Chime was going off randomly. Upon arrival checked for error codes. No codes were present. Had customer shut off power at breaker and inspected connections at control and UI. Had customer power breaker back on and ran test bake cycle to 350. Could not replicate issue once resetting breaker and checking connections. Unit tested good.

Near Mill Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7601AWB Customer stated that unit was leaking. Ran test cycle and removed kick panel to observe. Could not replicate issue while in home. Observed unit for 20 mins while running. Could not replicate leak while observing unit. Suspecting that item may have been hanging through bottom rack causing spray arm to stop causing water to spray at front door. Customer to run cycle and report back if issue persists. ; dspstn on spec-tagged invntry: 1 wp6-919539 SEAL KIT

Near Stefenage Ct, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW2 Customer stated that unit would not fill with hot water. Checked for error codes. Unit had multiple codes All pertaining to issue with water valve. Cleared codes and test valve in manual test mode. When accusing hot side of valve unit would not fill. Unit needs water valve. Replaced valve and ran diagnostic cycle. Unit actuated both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Humboldt St, Rochester, NY 14610
Evan E.

Evan E.

OVEN GE JGBP86BEB2BB Customer stated that control panel would not respond to commands but burners still work. Upon arrival attempted to run bake cycle unit would not accept commands. Removed rear panel and cleaned ribbon cable from UI to control. After doing so was able to run bake cycle. User interface is discontinued but unit is currently working. Customer to monitor

Near Sumner Park, Rochester, NY 14607
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHV0 Replaced door gasket for unit leaking . Tested unit in auto diagnostics. Unit tested good no leaks .; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced main control board due to unit not defrosting . Tested unit tested good .

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Water dispenser was being erratic. Found the UI for the deli drawer had corrosion on it . Replaced board tested unit . Everything is working as expected.

Near Fair Way, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Replaced thermostat. Tested unit tested good . Unit was in defrost when I left

Near Walworth-Ontario Rd, Walworth, NY 14568
Shaiman C.

Shaiman C.

WASHER KENMORE 110.8298311 Lid switch was damaged. Replaced switch. Unit testing good. ; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID

Near Crossfield Rd, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 "Customer reports unit won’t start. Power present, but unit would not fill. Water lines were shut off at a location not near the machine. Customer states plumbing work was recently done in the house. Turned on water. Repair successful."

Near Biscayne Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 Replaced control & calibrated. Unit testing good.

Near Lake Rd N, Hamlin, NY 14464
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser and thermistor due to freezing temps in the fresh food section. Tested damper in diagnostics. Customer to monitor

Near Ellery Rd, Rochester, NY 14612
David L.

David L.

OVEN WHIRLPOOL WFG530S0EB Customer had been experiencing ignition problems. Unit has been working since they called. Unable to recreate the issue. Verified extra ground was still in place. Updated harness has been installed. Made sure nothing was grounding the ignitor in the drawer. Ignitor is likely warping again causing intermittent issue. Recommending that it be replaced. The customer is going to think about the repair. Ignitor is WP9758079

Near Alberta Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good

Near Gallant Fox Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS5 Replaced water valve and defrosted ice maker fill tube. Customer to monitor only charges cost for part ATEC warranty

Near Hardwood Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KBSD618ESS01 Separator did not come with ice door. Ordering correct parts; ordrng 1 W10133603 (pad) and 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)

Near Windham Hill, Mendon, NY 14506
Evan E.

Evan E.

WASHER WHIRLPOOL WTW6600SW2 Customer stated unit was displaying LD code for long drain. Upon inspection discovered that pump impeller had come detached from pump causing issue. Replaced pump. Ran diagnostic cycle. Unit tested good

Near St Paul Blvd, Rochester, NY 14617

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