Near Rochester, NY 14612
Dave L
Job Details:
10/21/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW00
Unit is not cooling due to a low charge caused by a leak in the evaporator. There is no sealed system warranty. Ordering evaporator ; ordrng 1 W10836706 (evaporator)
Near Penfield, NY 14526
Dave L
Job Details:
10/21/2019
REFRIGERATOR MAYTAG MSS26C6MFZ
Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !
Near Churchville, NY 14428
Steve
Job Details:
10/21/2019
DRYER FRIGIDAIRE AGQ8000FG2
Replaced high limit for open limit. Tested vent with vent tester and it tested bad. Recommended customer get the vent cleaned. I broke the console during repair. Ordering console. ; ordrng 1 134557020 (panel)
Near Rochester, NY 14606
Steve
Job Details:
10/21/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
"Ordering crisper drawer, holder and grease for deformed holder causing drawer to not pull out properly ; ordrng 1 542638 (grease) and 1 W11162446 (CRISPER) and 1 W11368751 (HOLDER)"
Near Piffard, NY 14533
Steve
Job Details:
10/21/2019
REFRIGERATOR MAYTAG MRT311FFFZ00
Caulked gaps in liner that was causing warm air to enter freezer and frost building up. The refrigerator tests good
Near Rochester, NY 14616
Shaiman
Job Details:
10/21/2019
WASHER MAYTAG MVWC565FW1
Removed sheet & replaced agitator. Unit testing good.
Near Churchville, NY 14428
Steve
Job Details:
10/21/2019
DISHWASHER JENN AIR JDB9000CWP
Replaced right upper rack track for grinding. The rack tests good ; used 1 W11259786 (TRACK) from stock
Near Rochester, NY 14622
Shaiman
Job Details:
10/21/2019
DRYER MAYTAG MEDC215EW1
Vent exceeds 7 3/4 feet. Informed the customer that the vent should be shortened for optimal performance. Unit testing good.
Near Rochester, NY 14609
Dave L
Job Details:
10/21/2019
REFRIGERATOR FRIGIDAIRE FFHT1826LW5
Checked coils and temperature. Cleaned condenser that was only very slightly dirty as a courtesy (part of diagnosis). Freezer at -1 fresh food at 37. Unit testing good
Near Fairport, NY 14450
Dave L
Job Details:
10/21/2019
DISHWASHER MAYTAG MDBH965AWS
Unit is not operating due to a shorted control. Customer is going to replace due to age
Near Rochester, NY 14621
Shaiman
Job Details:
10/21/2019
WASHER WHIRLPOOL GHW9100LW1
"Customer states unit stops mid cycle. No error codes stored. Ran an auto test cycle, unit I’d not draining as it should & the drain pump is audibly dysfunctional. Drain pump should be replaced."
Near Rochester, NY 14624
Steve
Job Details:
10/21/2019
WASHER WHIRLPOOL WFW9150WW00
Found motor control board laying on its side under washer. Looks like water had gotten onto washer floor. Found no communications from main control to motor control and is showing error code. The washer needs main control and motor control. The customer is going to replace due to cost of repair.
Near Rochester, NY 14624
Steve
Job Details:
10/19/2019
REFRIGERATOR JENN AIR JCD2389GEW
"The auger mot came broken. Ordering another. Used two screws on solenoid. The solenoid is missing a spring. The part is discontinued. Customer wants to proceed with repair. Rescheduling; ordrng 1 12001773 (motor,auger)"
Near Rochester, NY 14620
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL KRFF507HPS00
Found damper is grinding. Ordering damper. ; ordrng 1 WPW10479155 (control)
Near Rochester, NY 14618
Evan
Job Details:
10/19/2019
WASHER WHIRLPOOL WTW5500XL0
Replaced motor due to unit not spinning basket. Unit was producing hum/ buzzing sound when engaging into spin or agitate. Replaced motor and unit was still experiencing same issue unit would begin to spin and then the motor would begin to buzz. Unit was displaying motor control error code. Customer does not want to proceed due to cost of control. Please reimburse customer for actuator cost and labor from initial visit.
Near Scottsville, NY 14546
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Tested ice maker dispenser and ice came out as expected.
Near Fairport, NY 14450
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00
Found no water hooked up to refrigerator and ice maker was calling for water that was causing noise. Removed ice maker for customer.
Near Rochester, NY 14611
Shaiman
Job Details:
10/19/2019
WASHER WHIRLPOOL WFW75HEFW0
"Customer reports unit would not unlock on multiple occasions. F5E2 error code stored. Latch worked as it should in manual diagnostics, suspecting the issue is intermittent. Replaced latch. Repair successful. ; used 1 WPW10443885 (LATCH) from stock"
Near Rochester, NY 14620
Shaiman
Job Details:
10/19/2019
WASHER MAYTAG MFW9800TQ0
"Customer concerned about unit not spinning out as it should; clothes coming out slightly wet. Unable to retrieve error codes. Ran unit through an auto test. Unit completed auto test, drain pump functioning, unit also was spinning as it should. However, there was a lint trap at the end of the drain hose that was severely clogged. Removed trap. Unit testing good. SR: 7726152944"
Near Fairport, NY 14450
Dave F
Job Details:
10/19/2019
WASHER WHIRLPOOL ETW4300TQ0
Lid switch has failed ordering new switch WP8318084; rqstng P&A on 1 WP8318084 (switch-lid)
Near Rochester, NY 14626
Shaiman
Job Details:
10/19/2019
DISHWASHER WHIRLPOOL WDF330PAHW2
Gasket appears to be in good shape. Unit opens and closes as it should. No issues seem to be present.
Near Rochester, NY 14612
Shaiman
Job Details:
10/19/2019
WASHER KENMORE 110.2810231
No error codes stored. Ran a test verification cycle with no issues. Did not see any remnants of water under the unit. Water valves in good condition; no cracks or leaks under console. Inspected underside of the top panel for failures of the water hoses going from the water valves to dispensers. Inlet water hoses are in good condition. Could not recreate issue.
Near Hilton, NY 14468
Shaiman
Job Details:
10/19/2019
DISHWASHER WHIRLPOOL MDB8959SFZ4
"Replaced tracks. Unit was leaking because top rack was not installed. Unit testing good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W11259785 (TRACK) from stock"
Near Palmyra, NY 14522
Dave F
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00
Condensation/film on the freezer door found a gap between the freezer door . Sealed the cabinet. Customer will monitor.
Near Fairport, NY 14450
Dave F
Job Details:
10/19/2019
DISHWASHER JENN AIR JDB8700AWS3
F8E4 electrical drain pump issues . F8E1 slow draining . Removed drain pump found glass inside unit. Removed glass . Tested unit on auto diagnostics. Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
10/19/2019
MICROWAVE KITCHENAID KBHS179SSS05
Replaced inverter and magnetron for not . Heating . Tested unit . Tested good .
Near Webster, NY 14580
Dave L
Job Details:
10/19/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02
Unit is not cooling due to a low side leak. Suspecting the fresh food evaporator compressor is also loud 120 month warranty on parts for sealed system repairs still applies. Unit is out of its 60 month labor coverage. Ordering evaporator and compressor ; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)
Near Churchville, NY 14428
Shaiman
Job Details:
10/19/2019
DRYER WHIRLPOOL WED9300VU1
Replaced harness and heating element. Unit testing good.
Near Rochester, NY 14622
Evan
Job Details:
10/19/2019
DRYER WHIRLPOOL WGD4850HW0
Replacing door seal due to old seal having tear in bottom right corner. Replaced seal. Unit tested good
Near Rochester, NY 14622
Evan
Job Details:
10/19/2019
DISHWASHER MAYTAG MDB4949SDE3
Customer stated that unit’s dispenser door is not opening. Upon inspection discovered that spring was missing from dispenser. Replaced dispenser. Tested dispenser. Unit tested good
Near Webster, NY 14580
Dave L
Job Details:
10/19/2019
WASHER WHIRLPOOL WTW5000DW2
Part came in damages called and rescheduled customer; ordrng 1 W10676680 (cabinet)
Near Rochester, NY 14626
Dave L
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Bail arm was detached from the ice maker module casuarina too much ice. Reinstalled the bail arm and verified that it fits tightly. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Rochester, NY 14616
Dave L
Job Details:
10/19/2019
REFRIGERATOR MAYTAG MFF2558FEZ01
Door has been ajar causing ice to build up in the light switch preventing the light from turning on. Disassembled and cleaned ice from switch contacts. Light came on after switch was reinstalled
Near Webster, NY 14580
Dave L
Job Details:
10/19/2019
MICROWAVE MAYTAG MMV4206FZ3
Neutral wire to socket was very loose causing the light to flicker. Tightened and tested. ATEC warranty
Near Rochester, NY 14621
Dave L
Job Details:
10/19/2019
DRYER MAYTAG MEDC465HW
Unit only runs when start button is held down ordering motor due to centrifugal switch failure; ordrng 1 279827 (motor!dryer) and 1 WPW10117655 (relay-pts)
Near Ontario, NY 14519
Dave L
Job Details:
10/19/2019
WASHER WHIRLPOOL WFW8400TW02
Quoted for bellows. Customer was not interested; dspstn on spec-tagged invntry: 1 WPW10111435 BELLOW
Near Webster, NY 14580
Dave L
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Removed old freezer slides and riveted in new right and left slides self closure testing goo d
Near Webster, NY 14580
Dave L
Job Details:
10/19/2019
DRYER AMANA LEA30AW
Customer declined service.
Near Rochester, NY 14617
Dave L
Job Details:
10/19/2019
DISHWASHER WHIRLPOOL WDF520PADM7
Replaced sump due to wash motor not operating. Parts covered per KB. Unit tested good afterwards.
Near Webster, NY 14580
Evan
Job Details:
10/19/2019
RANGE AMANA AGR5330BAW3
Customer stated that flame height on burners was too high. Adjusted each individual valve to customers satisfaction. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/19/2019
RANGE WHIRLPOOL WEG745H0FS0
Customer stated that unit was displaying F8e0 code for cooling fan not running. Ran test bake cycle. Unit would not preheat. Replaced cooling fan and ran test bake cycle to 350. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Near Macedon, NY 14502
Dave F
Job Details:
10/19/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3
Could not make the unit repeat the said issue . Customer will monitor and try to take a video off to .
Near Rochester, NY 14625
Steve
Job Details:
10/19/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3
Found freezer at 8 degrees and setting set to colder setting. Replaced compressor start device and the customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Penfield, NY 14526
Steve
Job Details:
10/19/2019
DISHWASHER WHIRLPOOL WDF330PAHW2
Found neutral wire unhooked at power causing unit to not start. Replaced wire nut and dishwasher is starting.
Near Rochester, NY 14610
Evan
Job Details:
10/19/2019
RANGE GE JBP79S0D1SS
Replaced broil element due ceramic on old element cracking causing unit not to heat. Replaced element. Ran test cycle. Unit tested good.
Near Honeoye Falls, NY 14472
Steve
Job Details:
10/19/2019
MICROWAVE WHIRLPOOL WMH53521HZ3
Replaced main control for vent light not turning off. The microwave tested good.
Near Irondequoit, NY 14617
Evan
Job Details:
10/19/2019
DRYER MAYTAG MEDC300XW0
Replaced timer due to contacts inside timer causing unit not to run. Replaced timer. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP8566184 TIMER
Near Churchville, NY 14428
Shaiman
Job Details:
10/19/2019
WASHER WHIRLPOOL WFW9300VU02
"Ran unit through an auto test cycle. Drain pump was operating, but not at peak performance. Drain trap was clear. Pump should be replaced. Customer declined further repair."
Near Pittsford, NY 14534
Evan
Job Details:
10/18/2019
OVEN WHIRLPOOL RBD245PDQ8
Customer stated that units screen was beginning to go dim. Unit needs control but is no longer made. While in home customer shut off power to unit. When restoring power display would not come back on. Control is NLA. Collecting service call fee
Near Rochester, NY 14607
Steve
Job Details:
10/18/2019
REFRIGERATOR FRIGIDAIRE FGHB2844LF4
Tested all of components. They are working as expected. The temps are to low on fresh food section and freezer section is rIsing to 30 at some point daily. Ordering r corners again. ; ordrng 2 TEMPRECORDERSMAILOUTs
Near Rochester, NY 14625
Dave L
Job Details:
10/18/2019
REFRIGERATOR AMANA ABB1922FEQ
Customer was unable to make the appointment called to reschedule; schdld next appmnt for 10/22 TUE 8 am
Near Ontario, NY 14519
Evan
Job Details:
10/18/2019
REFRIGERATOR KITCHENAID KRFF507HPS00
Customer stated that led module inside freezer no longer illuminated when opening door. Upon inspection discovered that led was failing. Replaced module. Unit now illuminated when opening door. Unit tested good
Near Ontario, NY 14519
Evan
Job Details:
10/18/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Customer stated unit would not make ice since repair. Put unit into diagnostic mode and ran test 56 to check for error codes unit was displaying code e2 motor lost position. Ran test 57 to cause unit to harvest. Rotisserie began to rotate. Took unit out of diagnostic and listened to water valve actuate to fill ice maker. Unit tested good
Near Rochester, NY 14609
Evan
Job Details:
10/18/2019
STACKED LAUNDRY KENMORE 11088752796
Customer stated that unit was buzzing but never turning drum. Upon inspection discovered that motor is failing causing issue. Unit will need motor replaced. Ordering motor ; ordrng 1 WPW10448901 (MOTOR)
Near Rochester, NY 14626
Evan
Job Details:
10/18/2019
REFRIGERATOR WHIRLPOOL WRF532SMHV00
Replaced freezer rails due to condensation building in freezer from door not shutting. Replaced rails. Inspected freezer door seal. Unit tested good
Near Brockport, NY 14420
Dave L
Job Details:
10/18/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05
Found small leak near the filter drier. Charged unit to pressure test. Tested all connections with soap bubbles and condenser fan disconnected to pressurize system. Did not find any remaining leaks. Unit held a vacuum for 15 minutes. Recharged unit. The refrigerator began cooling. ; dspstn on spec-tagged invntry: 1 LOC-RING-KIT LOC RING KIT
Near Palmyra, NY 14522
Dave F
Job Details:
10/18/2019
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02
Unit not starting up right away . Installed tester start device . Unit started up . Customer will monitor. Ordering new start device WP2225929 and thermostat WP2210489 to bring just in case . ; ordrng 1 WP2210489 (thermostat) and 1 WP2225929 (start-dev)
Near Walworth, NY 14568
Dave F
Job Details:
10/18/2019
REFRIGERATOR KITCHENAID KSBS25INBL00
Evap fan not getting up to speed unit needs control . W10823804 control. called techline SR 7726144057 . Ordering part W10823804; ordrng 1 W10823804 (cntrl-elec)
Near Canandaigua, NY 14424
Dave F
Job Details:
10/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01
Replaced the diffuser. Tested unit . Tested good .
Near Rochester, NY 14626
Shaiman
Job Details:
10/18/2019
DISHWASHER KITCHENAID KDPE234GPS0
"Customer contacted the manufacturer to have parts and labor covered. Unit would fill, and drain but not clean dishes. Replaced motor. Unit testing good. Authorization Number: KMNGQ00APL1 ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
Near Rochester, NY 14609
Steve
Job Details:
10/18/2019
DRYER WHIRLPOOL WED7500GC0
Found strike missing. Ordering strike ; rqstng P&A on 1 W11366436 (STRIKE)
Near Canandaigua, NY 14424
Dave F
Job Details:
10/18/2019
OVEN WHIRLPOOL WEE750H0HZ1
Control lock will not swipe . Turned unit off and reseated connections to user interface. Turned breaker on . Unit turned on could use the screen now . Went into diagnostics. No error codes . Did factory reset . Tested unit . Tested good .
Near Henrietta, NY 14467
Shaiman
Job Details:
10/18/2019
WASHER WHIRLPOOL MVWX655DW0
"Customer states the unit only hums during the wash cycle. No error codes stored. Ran auto test, wash plate acts as if it’s not connected to the drive shaft. Wash plate was loose. Removed plate and discovered the gear case shaft was stripped. Gear case should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Brockport, NY 14420
Steve
Job Details:
10/18/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05
Helped Dave long. ; ordrng 1 W10898074 (sealant)
Near Avon, NY 14414
Shaiman
Job Details:
10/18/2019
DRYER MAYTAG MEDB765FW0
"Door won’t stay closed. Replaced catch, issue still present. Hinges appear to be bent. Replacing hinges, inner door, & strike. ; ordrng 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE) and 1 W11376139 (LEFT HINGE) and 1 W11376676 (INNER DOOR)"
Near Rochester, NY 14618
Evan
Job Details:
10/17/2019
WASHER WHIRLPOOL WTW5500XL0
Unit is displaying motor fault. Checked resistance of windings both ohmed out as they should. Replaced capacitor and unit will still not spin. Ordering motor ; ordrng 1 W10836348 (MOTOR )
Near Webster, NY 14580
Evan
Job Details:
10/17/2019
OVEN MAYTAG MGR6775ADS
Customer stated that items were not baking in upper oven. Upon inspection discovered that ignitor was failing. Unit will need ignitor. Ordering ignitor ; ordrng 1 WP7432P143-60 (IGNITOR )
Near Webster, NY 14580
Evan
Job Details:
10/17/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01
Replaced door gasket but units door is still popping open on right hand side. Called Techline. SR: 7726132852 techline said that this is normal if door is being slammed. Did discovered that bottom of door is rubbing on hinge. Ordering hinge bushing ; ordrng 1 W11223833 (HINGE BUSHING )
Near Penfield, NY 14526
Evan
Job Details:
10/17/2019
DRYER MAYTAG MGDX655DW2
Customer stating that lint trap is not catching all lint coming thorough vent. Upon inspection discovered that trap is not fully seated up against exit on right side of dryer wall. Lint is able to exit through vent before getting to screen. Ordering new trap ; ordrng 1 W10920627 (LINT SCREEN )
Near Pittsford, NY 14534
Evan
Job Details:
10/17/2019
WASHER MAYTAG MHW6630HW0
Customer stated that unit was leaking water into drip tray underneath machine. Upon inspection discovered that drain hose clamp was loose causing water to spray downward into tray while draining. Reseated hose and clamp. Ran multiple test cycles. Could not replicate issue. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/17/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Customer stating that unit is not moving water through cabinet. Checked for error codes unit displaying code 4-3 for wash motor not running . Replaced sump & motor. Ran diagnostic cycle. unit tested good ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14618
Steve
Job Details:
10/17/2019
REFRIGERATOR AMANA BB120TE
Replaced water valve for no water to ice maker. The ice maker tested good
Near Rochester, NY 14620
Steve
Job Details:
10/17/2019
REFRIGERATOR KENMORE 253.6787451
Added permagum to console in fresh food section to stop leaking. Ordering proper gaskets due to incorrect gaskets on arrival. ; ordrng 1 241872503 (gasket-frzr door) and 1 241872513 (gasket)
Near Rochester, NY 14624
Steve
Job Details:
10/17/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01
"Found low charge. Replaced die drier and recharged. Ordering evaporator and coming back next week to check for a leak. ; ordrng 1 W10836706 (evaporator), pckd up 1 WP2315539 (motor-evap)"
Near Rochester, NY 14620
Steve
Job Details:
10/17/2019
REFRIGERATOR KENMORE 106.512621
The drip pan was full of water. The condenser fan is running. The water filter is broken inside the housing. The water is off to the unit though. Removed water and customer is going to monitor.
Near Scottsville, NY 14546
Steve
Job Details:
10/17/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Replaced screws and studs that hold handle and fastened handle. Added missing retainer. The other one is missing now. Ordering retainer for mail out only. ; ordrng 1 WPW10503548 (retainer MAIL OUT ONLY)
Near Rochester, NY 14619
Shaiman
Job Details:
10/17/2019
DRYER WHIRLPOOL LER7848DQ0
"Unit starts intermittently, motor struggles to turn drum. Motor and blower needs to be replaced. Unit also runs loud, support rollers should also be replaced. Customer declined further repair."
Near Pittsford, NY 14534
Steve
Job Details:
10/17/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00
Found water reservoir is cracked and leaking. Ordering reservoir. The spigot is broken. Ordering spigot. ; ordrng 1 W11168758 (RESERVOIR ) and 1 WP2305235 (spigot)
Near Rochester, NY 14611
Shaiman
Job Details:
10/17/2019
WASHER WHIRLPOOL WFW75HEFW0
Door was locked & control lock was on upon arrival. F5E2 error code stored. Ran auto test & unit unlocked and locked twice with no issues. Seems as if there was a one time door lock failure event. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Rochester, NY 14621
Shaiman
Job Details:
10/17/2019
WASHER AMANA NTW4516FW2
"Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."
Near Rochester, NY 14626
Dave L
Job Details:
10/17/2019
FREEZER MAYTAG MZF34X16DW01
Found unit not cooling due to a frozen over evaporator. Put unit in forced defrost. 120 to heater. Heater did not energize until connector was reseated. Removed frost from evaporator and secured heater connection
Near Rochester, NY 14616
Dave L
Job Details:
10/17/2019
REFRIGERATOR AMANA ASI2575GRB01
Unit making too much ice due to bail arm coming out of module. Reinstalled bail arm
Near Rochester, NY 14624
Steve
Job Details:
10/17/2019
REFRIGERATOR MAYTAG MRT118FFFH04
Found freezer at 6 degrees. Customer had co troll at colder setting than recommended. Added tape to hole between freezer and FF section. Removed foam around thermistor for better temp readings. The customer is going to monitor.
Near Webster, NY 14580
Dave L
Job Details:
10/17/2019
WASHER MAYTAG MVWC465HW2
Called Techline due to loud clacking noise intermittently during spin. Found a small amount of play in the internal heating of the gearcase casing the drive pulley to back off of the splutch occasionally causing the noise. Called tech line to document SR 7726038414 replacing gearcase for this customer Techline also stating that adding 3- 3/8 ID washers under the drive pulley has eliminated some of these issues. New gearcase should get rid of the noise. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Near Rochester, NY 14610
Dave L
Job Details:
10/17/2019
REFRIGERATOR KITCHENAID KRFC300ESS03
Unit was not making ice due to door not completelyClosing the door switch jumped out the thermostat on the module to test. Unit filled. Raised door a bit so it would make better contact with the switch
Near Canandaigua, NY 14424
Dave F
Job Details:
10/17/2019
MICROWAVE WHIRLPOOL WMH73L20AS1
Replaced interlock with W11244494 . Tested unit . Tested good .; used 1 W11244494 (INTERLOCK) from stock
Near Irondequoit, NY 14617
Evan
Job Details:
10/17/2019
DRYER MAYTAG MEDC300XW0
Customer stated that unit will not run. Upon inspection discovered timer was failing checked thermal fuse push to start switch and door switch all tested good. Contacts in timer are failing. Ordering timer ; ordrng 1 WP8566184 (TIMER ) and 1 WPW10117655 (PUSH TO START )
Near Mendon, NY 14506
Dave F
Job Details:
10/17/2019
WASHER MAYTAG MHW5630HW0
Washer leaking. Found the drain hose inside the unit was loose and dripping tightened. Also fixed the drain hose and secured so the hose doesn't move. Found water in the front of the machine . The dispenser was missing the piece that holds the soap . Customer did have it . Reinstalled. Tested unit . Tested good .
Near Fairport, NY 14450
Dave F
Job Details:
10/17/2019
RANGE KITCHENAID KFED500EWH03
Called techline SR 7726132742 . Tested unit . Explained that the pots have to sit completely flat against the glass and that the dots on the unit where the burner is shows the different size and which zone of the burner you should use . Techline said unit is working as expected.
Near Pittsford, NY 14534
Steve
Job Details:
10/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
"Sr#7726138350 replaced led control for strobing shelf lights, no ice and wRm temps. Called tech line and removed all loads and tested control. Manufacturer wants to replace led conTrol again and ui; ordrng 1 W10804160 (cntrl-elec FROM PLAINFIELD) and 1 W11330971 (UI)"
Near Rochester, NY 14624
Shaiman
Job Details:
10/17/2019
WASHER MAYTAG MVWB766FW1
"Inner basket is loose. The spline nut is not secure. When attempt to tighten, the whole gear case shaft moves; unable to secure the nut. There is also oil present under the agitator. Gear case should be replaced. ; ordrng 1 W10811956 (GEAR CASE)"
Near Fairport, NY 14450
Dave F
Job Details:
10/17/2019
REFRIGERATOR FRIGIDAIRE FGHB2866PP2
Ice build up underneath icemaker section inside fresh food area . Checked temperatures in freezer 4 degrees . Checked temps in fresh food was 40 . Set freezer to -4 temperature and 36 in freshfood . Condenser coils need to be cleaned . Cleaned some of the front . Customer will clean the rest . Maybe ice build up between the freezer and fresh food section customer will unplug unit defrost then they will monitor.
Near Fairport, NY 14450
Dave F
Job Details:
10/17/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF00
Refrigerator not cooling . Compressor is running . Fans are running and no frost on evap . Unit needs sealed system work . Would need evaporator and UV drier . Customer is going to look into buying a new unit .
Near Mumford, NY 14511
Shaiman
Job Details:
10/17/2019
DRYER MAYTAG MED6630HW0
Noise seems to be emitting from the rear of the machine. Roller supports should be replaced. ; ordrng 1 4392067 (SUPPORT KIT)
Near Ontario, NY 14519
Dave L
Job Details:
10/17/2019
REFRIGERATOR KITCHENAID KRFC300ESS01
Replaced evap and compressor due to unit not cooling. Unit began cooking after install.
Near Rochester, NY 14613
Shaiman
Job Details:
10/17/2019
WASHER WHIRLPOOL WTW7500GC2
Replaced console and water housing. Repair successful.
Near Rochester, NY 14621
Shaiman
Job Details:
10/17/2019
WASHER AMANA NTW4516FW2
"Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."
Near Livonia, NY 14487
Dave F
Job Details:
10/17/2019
WASHER MAYTAG MVWC555DW0
Wash plate is worn down . Found the gear case is also worn. Unit needs new gear case . Wash plate . Hub . And screw . Parts are covered KB ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Rochester, NY 14605
Dave L
Job Details:
10/17/2019
WASHER FRIGIDAIRE FAFW4011LW0
Customer issue is when pausing the unit and trying to restart low water error in diagnostics. Water fill testing ok. Found that the start/pause button was getting stuck under the console a bit causing starting troubles. Unit tested good otherwise
Near Henrietta, NY 14467
Evan
Job Details:
10/17/2019
WASHER MAYTAG MVWC565FW1
Customer stated that unit was producing clicking noise before cycle started. Checked for codes unit displaying fault for f5e2 for lid lock fault. Ran test cycle lid would not latch. Replaced lid lock and ran test cycle again unit is locking as it should. Unit tested good ; used 1 W11307244 (LATCH) from stock