Near Fairport, NY 14450
Evan
Job Details: 09/17/2020
DISHWASHER MAYTAG MDB4949SHZ0 Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Macedon, NY 14502
Evan
Job Details: 09/17/2020
RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
Near Geneva, NY 14456
Steve
Job Details: 09/17/2020
WASHER ROPER RTW4516FW All the posts on the console are broken.. ordering control and both switches. ; ordrng 1 W10859568 (switch-cyc) and 1 W11170318 (CONTROL ) and 1 WPW10414398 (switch-cyc)
Near Fairport, NY 14450
Evan
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF320PADS1 Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8100BW0 Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14606
Dave F
Job Details: 09/17/2020
REFRIGERATOR AMANA ART308FFDW03 Unit cooling when arrived . Found frost build up everywhere inside the freezer section. Found fresh food gasket was not pushed in all the way and could be letting air in . Checked evaporator and had frost pattern . There was a ball of ice around the cap tube . Defrosted evap and ran unit . Unit is developing frost pattern but very slow . Customer will monitor unit . If unit is not cooling then unit may need seal system work .
Near Rochester, NY 14616
James
Job Details: 09/17/2020
WASHER AMANA NTW4516FW1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. Customer has to reset power. Plugged unit in and it resumed last cycle. Lid unlock Fault. Cleared code and tested. Found tub bottoms out onto floor due to worn suspension. Could not replicate other issues. Customer is to monitor. If problem persists pre order W11307244Sc 93.50W10780045 80.00Labor 106.95Shipping 15
Near Rochester, NY 14616
James
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Unit shakes off balance and doesn't finish cycle. No error codes. Found suspension not seated all the way. Corrected and adjusted feet. Ran calibration and spin cycle. Unit functions properly.
Near Victor, NY 14564
Dave F
Job Details: 09/17/2020
WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)
Near Rochester, NY 14610
Evan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED8740DW0 "Customer stating that unit is not drying items properly. Unit will shut off before items are dry. Tested moisture sensor using test 5 on tech sheet. Sensor tested good. Took resistance reading of outlet thermistor at multiple temperatures. Thermistor tested good. Is both test good tech sheet calls for replacement of control. Ordering control. Advised customer that they can use timed dry setting until tech returns ; ordrng 1 WPW10654005 (CONTROL ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
Near Spencerport, NY 14559
James
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)
Near Rochester, NY 14626
James
Job Details: 09/17/2020
WASHER MAYTAG MVW6230RHW0 "Q1 n. Q2 n. Q3 n. Complaint of unusual noise and unit goes off balance. F0e4 water temp error. Tested diagnostics and found clutch making loud noise when engaging and transmission has play in it when agitating. Tub shakes when washer is in spin cycle with no clothes in it and feet leveled. ; ordrng 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"
Near Rochester, NY 14626
James
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Q1 n. Q2 n. Q3 n. Door not closing properly. Squeaking when door is opened. Burn spot on door panel. Adjusted rollers and tested. Door no longer squeaking. Door will not close on its own with fridge level. Unit was delivered with a burn spot that looks like a weld mark on the front. Need door. Used washers; ordrng 1 LW10648584 (dor-fip), dspstn on spec-tagged invntry: 2 WP489467 WASHER"
Near Rochester, NY 14624
Dave F
Job Details: 09/17/2020
DRYER KENMORE 11097088601 "Tension pulley is seizing . Replaced pulley ,rollers and belt. Cleaned inside unit . Unit tested good . ; ordrng 2 349241T (support,roller)s, dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER , used 1 661570V (BELT) from stock"
Near Rochester, NY 14624
Dave F
Job Details: 09/17/2020
WASHER KENMORE 11047088600 Wash is filling with water even when not in use . Unit needs new water valve . Ordering valve . Customer is paid in full ; ordrng 1 WP8182862 (valve)
Near Rochester, NY 14607
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Order icemaker WPW10261234; ordrng 1 WPW10261234 (icemaker)
Near Rochester, NY 14626
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Q1 n. Q2 n. Q3 n. Half leds not turning on and water splashes out of dispenser. Replaced led in freezer and resolved light issue. Called tech line for dispenser. SR 7728796358. They recommend changing dispenser tube and valve. ; ordrng 1 WPW10341329 (VALVE) and 1 WPW10499015 (tube-water), dspstn on spec-tagged invntry: 1 W10695459 MODULE"
Near Rochester, NY 14626
James
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW8540BW1 Top rusting. Customer would like it replaced. Sc paid on microwave. ; ordrng 1 W11211508 (top)
Near Geneseo, NY 14454
Dave F
Job Details: 09/15/2020
DISHWASHER AMANA ADB1400AGB1 Found unit not powering on. Found the plug that feeds the control power was loose . Reattached and tested unit in diagnostics. No errors . Unit tested good.
Near Rochester, NY 14624
Dave F
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 5 degrees in freezer . 30 in fresh food section . Food the left side of the fresh food gasket will get passed the cabinet. It keeps catching on the cabinet and folding over . Heated gasket so that it is flat but still will not close properly. Called techline SR 7728798491 to report it . Sealed liner on both fresh food and freezer . Heated gasket on fresh food section and put petroleum jelly on the cabinet to help with gasket closing . Door is now sealing as expected. There was some ice forming inside the freezer . Customer will monitor
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.
Near Penfield, NY 14526
Tanner
Job Details: 09/15/2020
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock
Near Spencerport, NY 14559
Steve
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)
Near Rochester, NY 14615
Evan
Job Details: 09/15/2020
DRYER WHIRLPOOL WED7500GC0 Customer stating that units door will not shut. Upon inspection discovered that door strike was broken causing door not to stay shut. Replaced strike and tested door. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Near Hilton, NY 14468
James
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW5600XW0 Q1 n. Q2 n. Q3 n. F7e6 f7e7 f0e5 motor hums and doesn't rotate. Replaced capacitor and tested. Recalibrated control and ran drain and spin successfully. ; used 1 W11395618 (CAPACITOR) from stock
Near Rochester, NY 14612
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL ED5KVEXV200 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Cleaned drain with steamer and verified its clear.
Near West Henrietta, NY 14586
Steve
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
RANGE FRIGIDAIRE LGEF3045KFJ Customer stating that unit is shutting off on its own during bake cycle. Checked incoming voltage to unit. Unit is receiving 240v. Ran test bake cycle and monitored incoming voltage. Observed unit during bake cycle for 45 mins could not replicate issue at this time. Technician did reset control before servicing. Part is on backorder. Tech recommended to customer to monitor unit to see if issue persists if so technician will return with part. 5304495520 (control) Quoted for repair....(5304495520) Control $ 170.00S&H $ 15.00Labor $76.40
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
COOKTOP KITCHENAID KICU509XBL00 Replacing module due to Line 1 fuse blowing on original module. Service pointer W10556232A calls for module replacement. Replaced module and tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed ceiling in fresh food section and tested for leaking when running water dispenser. Found no leaks. Test with filter installed and not installed. ; dspstn on spec-tagged invntry: 1 WP2300868 FITTING
Near Rochester, NY 14618
Steve
Job Details: 09/15/2020
RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for erratic operation. Covered under appliance tec warranty
Near Rochester, NY 14624
Steve
Job Details: 09/15/2020
RANGE GE JGB720SEJSS Replaced weak ignitor for slow start and gas smell. The range tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14612
James
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAW12 "Inspected unit. Found water lines frozen in ceiling. Icemaker allowing fan to run too much and icemaker motor excessively loud. Replaced icemaker and tested. Unit cycles and fills in diagnostics. Found emitter led turns off after several minutes and will come on Called tech line SR 7728800828 they said issue is most likely a fresh food air leak from icemaker. Rechecked icemaker adapter seals and verified its installed correctly. Customer is to monitor. If water lines freeze, then replace adapter seals. 212643"
Near Rochester, NY 14612
James
Job Details: 09/15/2020
DRYER WHIRLPOOL WED4950HW "Q1 n. Q2 n. Q3 n. Unit thumps during use. Replaced rollers and found belt had a chunk missing. Replaced belt and tested. ; used 1 341241 (BELT), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"
Near Rochester, NY 14612
James
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL MDB7959SHZ1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. No power to pump. Disconnected harnesses from control and reconnected and unit functions properly. Customer is to monitor if problem persists replace control board
Near Rochester, NY 14612
James
Job Details: 09/15/2020
OVEN MAYTAG MGR6600FZ0 Q1 n. Q2 n. Q3 n. Complaint of loss of ignition after preheat. Swapped the bake and broil terminals on the dsi board and tested. Bake ignites quicker than previously. Preheated oven to 350. Unit consistently igniting. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replacing heater due to ceramic coating coming off of heater causing burning smell inside unit. Replaced heater and tested unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF760SADT0 Replacing wash motor and drain pump due to unit leaking from seal on wash motor onto drain pump causing pump not to function. Replaced wash motor and drain pump. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Webster, NY 14580
Evan
Job Details: 09/15/2020
DISHWASHER KITCHENAID KDFE104DSS0 Customer stated that unit is failing to drain after pump has been replaced. Discovered that connector for pump was not fully seated causing intermittent drain issue. Reseated connector into clip. Tested unit. Could not replicate issue once doing so. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.
Near Webster, NY 14580
Tanner
Job Details: 09/15/2020
DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.
Near Pittsford, NY 14534
Tanner
Job Details: 09/15/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.
Near Fairport, NY 14450
Dave F
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Fairport, NY 14450
Dave F
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"
Near Fairport, NY 14450
Dave F
Job Details: 09/15/2020
REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .
Near Fairport, NY 14450
Dave F
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."
Near Macedon, NY 14502
Dave F
Job Details: 09/15/2020
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
Near Rochester, NY 14624
Steve
Job Details: 09/15/2020
WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Reset control and washer is working now.
Near Avon, NY 14414
Steve
Job Details: 09/15/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Nunda, NY 14517
Steve
Job Details: 09/15/2020
WASHER MAYTAG MVWC465HW2 Found long fill error code. The washer is on a well and the cold water valve was plugged. Removed debris and washer checks good.
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated the back wall of the freezer is frosting/icing up. Customer has cleaned it off previous. The vent to fan was iced up on arrival. Inspected evaporator area and it has good frost pattern. No penetration letting warm air In. Caulked liver where cabinet meets liner. The rails were hard to open. Cleaned rails. The customer is going to monitor.
Near Rochester, NY 14612
James
Job Details: 09/11/2020
DISHWASHER KITCHENAID KDFE104DSS0 Q1 n. Q2 n. Q3 n. Complaint of unit leaking. Ran unit and it did not leak. Water stains underneath sump assembly. Customer is to monitor if problem persists replace sump. WPW10605057 149.00Sc 93.50Labor 106.75Sh 15364.25 plus tax
Near York, NY 14592
Steve
Job Details: 09/11/2020
WASHER MAYTAG MVWB835DW5 Ordering gearcase for squeal during high spin. Ordering valve for longnfill error code. ; ordrng 1 W10811956 (drum assy) and 1 W11165546 (VALVE)
Near Webster, NY 14580
Tanner
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 Replacing drain hose ext due to extension being severely clogged causing unit to run a long drain cycle and leave water in bottom of unit at end of cycle. Replaced hose. Tested unit. Unit tested good
Near Hemlock, NY 14466
Dave F
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Items freezing in fresh food section . Found fresh food and freezer gaskets torn . Ordering gaskets and ice maker for not cycling . Customer has refrigerator on RO system . Customer is going to make sure that the pressures are correct according to user guide for the unit .; ordrng 1 WPW10436248 (gasket-fip) and 1 WPW10436250 (gasket-fip) and 1 W10884390 (icemaker)
Near Churchville, NY 14428
Steve
Job Details: 09/11/2020
WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.
Near Hilton, NY 14468
James
Job Details: 09/11/2020
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit stuck on spin cycle. Reset control and recalibrated. Ran diagnostics test cycle successfully. Customer is to monitor if problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL MHW8630HC0 Unit is producing a squeak when unit is spinning at low speeds. Discovered that left side panel of machine is where noise can be heard. Confirmed all screws are right and secure. Noise is continually there regardless of changes. Discovered that noise is actually coming from pedestal bracket. Attempted to tighten bracket but unit is still producing noise. Ordering bracket ; ordrng 1 WPW10169550 (REAR BRACE )
Near Penfield, NY 14526
Tanner
Job Details: 09/11/2020
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock
Near Canandaigua, NY 14424
Dave F
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FGHD2465NF1A Adjusted the dishwasher in the hole . Unit closes right .
Near Fairport, NY 14450
Tanner
Job Details: 09/11/2020
DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged
Near Hilton, NY 14468
James
Job Details: 09/11/2020
DISHWASHER WHIRLPOOL WDF520PADM3 "Q1 n. Q2 n. Q3 n. Unit started smoking during cycle and overflowing onto floor. Found harness melted and main power connections to control. Door vent seal failed and leaking into door. Need harness, control, vent parts, and fill valve. ; rqstng P&A on 1 W10566921 (harns-wire) and 1 W10804115 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
COOKTOP KITCHENAID KGCT305GBL1 Customer stating no burners are sparking when actuating valve. Discovered that module is failing to send spark to harness. Ordering module ; ordrng 1 WP8053421 (SPARK MODULE )
Near Rochester, NY 14618
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL LSQ9264HQ0 Unit would not agitate due to agits being worn causing issue. Replaced agits unit now agitating as it should. Labor and S/C fee on job 94534; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Near Hilton, NY 14468
James
Job Details: 09/11/2020
DRYER WHIRLPOOL MGD7230HW0 Q1 n q2 n. Q3 n. Unit intermittently makes thumping noise. Found blower wheel cracked. Need blower wheel ; ordrng 1 WP697772 (blower wheel)
Near Farmington, NY 14425
Dave F
Job Details: 09/11/2020
OVEN WHIRLPOOL WEG745H0FS0 Replaced burner baffle for being warped and uneven cooking .checked flame from burner has good flame and no holes in burner .. Tested unit tested good .
Near Rochester, NY 14626
James
Job Details: 09/11/2020
FREEZER MAYTAG MQF1656TEW01 Q1 n. Q2 n. Q3 n. Unit not cooling. Appears to have thawed out and refroze. Defrost drain clogged. Evap fan not running. Power to fan. Need fan. Left unit unplugged. Don't recommend that customer consumes food due to thawing out. ; rqstng P&A on 1 WP3-60336-001 (motor-evap)
Near Farmington, NY 14425
Dave F
Job Details: 09/11/2020
RANGE WHIRLPOOL WFC310S0EB3 Replaced control and door lock . . . Tested unit multiple time into self clean and canceled . Unit is working as expected
Near Rochester, NY 14626
James
Job Details: 09/11/2020
WASHER MAYTAG MVWX655DW0 "Q1 n. Q2 n. Q3 n. Complaint of poor wash performance, shake during spin, and top rusting underneath bleach dispenser. Found hub worn. Replaced hub. Found splines inside wash plate worn, threads stripped inside tub, and unit shakes excessive in spin cycle. Need wash plate. Tub, and gearcase. Basket under maytag warranty ; ordrng 1 W10752719 (basket), rqstng P&A on 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
Near Pittsford, NY 14534
Tanner
Job Details: 09/11/2020
MICROWAVE KITCHENAID KMHS120ESS5 Helped Dave
Near Rochester, NY 14610
Evan
Job Details: 09/11/2020
WASHER MAYTAG MHW8200FW0 Replacing ACU due to unit failing to engage into spin. Replaced ACU. Ran diagnostic cycle. Unit now maintaining spin as it should. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 09/11/2020
DISHWASHER MAYTAG MDB4949SHB1 Q1 no Q2 no Q3 no Complaint of unit turning itself on. Customer had to turn breaker off to stop machine. Customer turned breaker on. There was a moment to put into diagnostics however machine skips through diagnostics steps as if start button is being pressed. Unable to troubleshoot error diagnostic. Ordering new control and UI.; ordrng 1 W11225084 (Control)
Near Fairport, NY 14450
Dave F
Job Details: 09/11/2020
DRYER WHIRLPOOL WED4950HW0 Helped tanner .
Near Webster, NY 14580
Evan
Job Details: 09/11/2020
RANGE FRIGIDAIRE FGES3045KFC Customer stated that unit is failing to operate inner coil on burner. Upon inspection discovered that coil had snapped causing issue. Ordering Left front burner ; ordrng 1 316282000 (BURNER )
Near Rochester, NY 14607
James
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not making ice. Tested unit with jumper and motor and fill valve functioning. Reset power and icemaker completed harvest cycle successfully.
Near Victor, NY 14564
Dave F
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Ice maker has power going to it and is cycling not getting any water . Water is getting to the door but is not going to ice maker . Ice maker fill tube is frozen . Ran test 19 verf power going to fill tube heater . Let fill tube defrost and ran test 25 and cycled ice maker for water . Water has started coming . . Customer will monitor. Auger motor isnt working has power going to it . Needs motor . Ordering motor . ; ordrng 1 W11202789 (motor)
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
DRYER WHIRLPOOL MED7230HW0 Customer complained of clicking noise while drying. Inspected idler and rollers and they are working as expected. Nothing stuck in the felt. Found a metal piece screwed to left side of blower housing that has similar sound. Removed piece. Customer is going to monitor.
Near Irondequoit, NY 14617
Evan
Job Details: 09/11/2020
DISHWASHER FRIGIDAIRE FGID2474QF0A Customer stating that unit is displaying i30 error message in display. Unit will not respond to commands or allow cycle selection. Reset control and cleared messsge. Unit will now allow for cycle selection. Discovered that code pertains to aqua control meaning float switch was trigged. Tested float. Float is working as it should. Discovered that pressure switch is failing unit is running water valve for much longer than it should causing unit to overfill and trigger float. Ordering pressure switch ; ordrng 1 5304504077 (PRESSURE SWITCH )
Near Fairport, NY 14450
Dave F
Job Details: 09/11/2020
DISHWASHER KITCHENAID KUDS30IXWH6 Replaced console and sensor . Tested unit in diagnostics. Unit tested good .
Near Irondequoit, NY 14617
Evan
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW85HEFW1 Customer stating door lock is flashing and unit will not unlock. Upon inspection discovered f3e1 code for pressure system fault. Discovered that pressure hose was rubbing up against rotor causing small hole in hose. This was causing faulty reading. Trimmed hose and reinstalled. Ran diagnostic cycle and rinse & spin cycle to confirm function. Unit tested good
Near Rochester, NY 14618
Steve
Job Details: 09/11/2020
DRYER WHIRLPOOL LER7620LW0 "Found idler was worn and broke the belt. Replaced both. Found feet had fallen out of bottom of dryer. Refastened and leveled. The dryer tests good. ; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
Near Rochester, NY 14624
Steve
Job Details: 09/11/2020
RANGE GE JGB720SEJSS On arrival 5e oven was on and could not remove bottom panel to inspect. Rescheduled until Monday; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Pittsford, NY 14534
Dave F
Job Details: 09/11/2020
MICROWAVE KITCHENAID KMHS120ESS5 Replaced magnetron and diode . Tested unit . Tested good .
Near Rochester, NY 14609
James
Job Details: 09/11/2020
FREEZER WHIRLPOOL WZF56R16DW04 "Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor runs for one second and short cycles. Removed start device and reinstalled and compressor stayed running. Replaced start relay and verified cooling. Compressor short cycled again after five minutes. Need compressor ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER , used 1 8201786 (RELAY-OVERLOAD) from stock"
Near Rochester, NY 14625
James
Job Details: 09/11/2020
REFRIGERATOR MAYTAG MFI2269FRZ00 Customer refused to let me diagnose without replacement icemaker reschedule.; saved tckt
Near West Henrietta, NY 14586
Steve
Job Details: 09/11/2020
WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)
Near West Henrietta, NY 14586
Steve
Job Details: 09/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)
Near Pittsford, NY 14534
Dave F
Job Details: 09/11/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 fresh food evap frosted up .called techline SR 7728780860 changed ui to basic defrost and ordering defrost thermistor . Need to foil tape and zip tie thermistor. Defrosted unit .; ordrng 1 W10316760 (thermistor)
Near Newark, NY 14513
Dave F
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTM404KPS0 Drain pump cover that the connector plugs into was not installed correct . Corrected that . Found the motor was not mounted right . Fixed mount . Tested unit . Tested good .
Near Caledonia, NY 14423
Steve
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS526SIAE00 Sr# 7728763654Found the wire harness under freezer door is causing no ice. The unit needs a freezer door. The door is discontinued. Called tech line to document
Near Newark, NY 14513
Dave F
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store .
Near Rochester, NY 14617
James
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Customer said unit started cooling one day after last visit. Replaced freezer thermistor as a precaution. Temp read -36 in freezer at 0 degrees. Let unit run for about ten minutes and temperature slowly getting towards 0. Customer is to monitor. If problem persists replace main board.
Near Irondequoit, NY 14617
Evan
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4616FW2 Customer stating that unit will not complete cycle. Checked for error codes. Unit displaying f8e1 for long fill. Discovered that drain hose is pitched at angle which Is causing water to drain out while unit is filling. This is cause for code and also causing issue of unit not progressing through cycle. Rehung hose properly and tested unit is normal cycle. Unit filled as it should and began wash cycle. Could not replicate issue after correctly hanging hose. Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 no Q2 no Q3 no Complaint of no cool. Inspected FC and is at room temperature. Absolutely no cooling power.Ran service test 4. Can hear 3 way valve moving. Compressor does start. Observed evaporator in FC during step 5 of test. No significant frost ever builds on evaporator. Unit low on refrigerant. Ordering sealed system repair. Due to cost of repair customer is researching options with manufacturer and replacement.
Near Penfield, NY 14526
Tanner
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00 Q1 no Q2 no Q3 no Complaint of frost building in FC. Customer is defrosting once a month. Removed evaporator cover and evaporator is iced up. Measured resistance of defrost element at 18.3 ohms.SR7728765530- forced defrost and unit went into defrost hlwever element never turned on. Measured voltage going to bi metal however metal testing open. Needs new bi metal. Replaced bi metal. Customer will monitor for defrost issues.
Near Rochester, NY 14624
Steve
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ui and main control for freezing In Fresh food section
Near Newark, NY 14513
Dave F
Job Details: 09/10/2020
DRYER AMANA NED4655EW1 Could not find unit in store .
Near Fairport, NY 14450
Tanner
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged