Local Reviews
Powered by Fluid LOCALGreat Service
Charlene - Rochester, NY
Tec came back and changed motor before my work lunch ended. Didn't have to take time off and the call ahead was great
Awesome service/great technician
Nerlande - Rochester, NY
The technician was personable, kind and service was done well
Great service
Tara - Rochester, NY
Very happy with straightforward booking. Excellent service all-round!
Great service
John - Irondequoit, NY
Prompt, fast installation. Professional.
Great
Mike - Irondequoit, NY
David did an excellent job of diagnosing and adjusting both our washer and dryer. Both are working well and his adjustments made both units work much quieter. And no leaks
Great repair
Mike - Rochester, NY
I recommend these people again
Wendy
Wendy - Le Roy, NY
Did not fix my oven
Great service!
Alaina - Canandaigua, NY
Our technician was polite, friendly and prepared. He had the exact parts on hand to deal with our issue.
Great Service
Rent - Rochester, NY
Very professional, followed all safety protocol, repaired units and explained everything that he had to do
Brown
Raymond - Churchville, NY
Great
Great tech
Tammy - Rochester, NY
Great tech
Great fast service. No issues. Would recommend to family and friends.
Bill - Webster, NY
Great service. On time and did a good job .
Great service.
Kristin - Rochester, NY
Great Service
Diane - Rochester, NY
He explained all my concerns about issue I was having with refrigerator!
Great service
Anna - Geneva, NY
Fantastic
great service
Gertrude - Penfield, NY
Refrigerator repair
John - Pittsford, NY
Excellent technician, schedulers, use of technology to schedule and communicate. The only negative is their supplier, who had extreme difficulty in getting the necessary part to them in a timely manner. The second appointment to complete the repair after the part was ordered had to be rescheduled 3 times.
Replacing hinges on oven door
Penny - Rochester, NY
The appt was timely and the tech was extremely competent and out of there in 30 minutes or less.
Great service
Edward - Canandaigua, NY
Very quick and knowledgeable
Great service
Kyle - Irondequoit, NY
Evan was friendly and professional. He has provided service at our home twice and hopefully again if we ever need it
Final review
Richard - Canandaigua, NY
Excellent work ethic and knowledge by Dave F. Really seemed to care that we were set right with our new dishwasher.
Outstanding service
Les - Webster, NY
Dave has serviced my appliances numerous times. He is efficient, very quick, and personable. Definitely will call with any future issues and request Dave if that’s possible.
excellent service
Carolyn - Hilton, NY
Evan was great, diligent in fixing easer and professional
Marcia - Ontario, NY
Install icemaker
Dan - East Rochester, NY
called to get Ice maker working. Service tech showed up with no ice maker looked at the freezer and said one had to be ordered. A week later he returned with a new ice maker, Sevice fee plus ice maker plus installation fee plus shipping and taxes cost about $300. After 2 days only one round of ice was made. At this point it was a total waste of money and time. Hopefully it can be resolved.
Washer Repair
Mary - Rochester, NY
We would call Appliance Tec any time that we have an appliance problem. Our technician was most importantly well informed and knowledgable. Secondly, he was prompt, polite and well spoken.
Lisa
Lisa - Rochester, NY
Gas range repair
Leslie - Rochester, NY
Great service, very professional!
Victoria - Manchester, NY
Dave was prompt, considerate, knowledgeable and focused on the job he was doing. We were pleased with him and the job he did for us!
He was very good!
Barbara - Irondequoit, NY
Our tech was very knowledgeable and personable. And most importantly our oven works!
Knowledgeable tech!
Larry - Mount Morris, NY
Dave has been to our home before for a bit of troubleshooting and repair work on other appliances and seems to be a courteous and very well trained tech. Answers all of our questions about the repair and if there is anything we should be doing different to prevent further problems with our appliances.
Great service
Diane - Rochester, NY
The repairman, James was very knowledgeable. He explained what was wrong with my appliance and what would be done to fix it
Great service
Colgan - Honeoye Falls, NY
The technician was prompt, professional and polite. He also repaired my dishwasher quickly and even ran the sanitation cycle for me.
Mrs Davidson
Liliana - West Henrietta, NY
I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly
Dave is great!
Michael - Farmington, NY
Dave from Appliance Tech did a wonderful job repairing our refrigerator. Everything is now working great!
Technician was courteous polite on time took great care not to damage anything else within the kitchen he was friendly excellent work and explain in g
Ben - Rochester, NY
amazing experience
Great Service
Karen - Rochester, NY
Evan did a great job on our MayTag washer. He was so pleasant to work with.
Positive Experience
Maria - Rochester, NY
Our refrigerator was fixed in a timely manner and the entire experience beginning to end was very pleasant.
Evan was very customer centric
Tom - Irondequoit, NY
Great Service!
Gerald - Pittsford, NY
The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!
Molly
Molly - East Rochester, NY
Evan was awesome! Patient, competent, and kind.
Owner
Richard - Canandaigua, NY
Tech was great. Wore mask. Booties. Ultra polite and explained everything.
Issue not fixed
Steve - Rochester, NY
Unfortunately the issue was not solved and the tech has to come back, but can come back until July 6th. I really hope that I do not have to pay the service charge again.
Perfect
Anne - Rochester, NY
Evan was safe, efficient, and informative.
Great
Nancy - Rochester, NY
Steve showed up with the right part after reviewing the service call
Prompt and professional service!
Greg - Webster, NY
Dave was timely, helpful, and quickly resolved our refrigerator’s fan failure.
Marlene’s
Marlene - Penfield, NY
Very nice and helpful. Excellent
Warranty Repair
William - Pittsford, NY
Evan was wonderful. He followed all safety protocols and fixed our oven as promised.
Excellent service
Philip - Webster, NY
Very professional
Great Service!
Alexandra - Brighton, NY
Great Service
Nancy - Lima, NY
5 Stars all the way!!
Quick Service for Warranty Work
Ferne - Rochester, NY
Super quick service! Knowledgeable, efficient technician with good communication skills.
Jody
Jody - Penfield, NY
Good tech great service
Spence - Ontario, NY
On time kept me informed...... great service.....
Multiple visits, still not right....
Tara - Parma, NY
Multiple visits, still not right...
Good and very organized
Edward - Pittsford, NY
Dave was great in every respect. Very determined Tech and very kind guy!
Great service
Kim - Honeoye Falls, NY
Awesome
Jason - Victor, NY
Great
Nancy - Fairport, NY
Very nice gentleman and he knew exactly what to do. Very experienced! Nancy
Verry effective in finding g problem
Ray - Webster, NY
Did a great job. Found problem cause and provided me with tips for better use of my washer.
Excellent work
Tami - Irondequoit, NY
Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!
Awesome awesome awesome.
Terry - Webster, NY
Evan went above and beyond to help with our appliance issues. Great customer skillls. Send him any time
Great job and service
Scott - Penfield, NY
Great Service
Joseph - Pittsford, NY
I had to have my Maytag Refrigerator repaired. Dave was very professional, knowledgeable and did a great job.
Dave was very knowledgeable & was very professional
Ronald - Canandaigua, NY
It was under warranty, so I'm satisfied with the price.I was disappointed in the 1 week wait for service though.
Ron
Ron - Webster, NY
Very good experience.
Sandra
Sandra - Hilton, NY
Dave was knowledgeable, polite and efficient
Clean and efficient service
Steven - Rochester, NY
Very good service
Benjamin - Rochester, NY
I plan to call Appliance Tec for all my service needs that they perform.
Oven repIr
Matt Cattron - Webster, NY
Whoever is hiring at your place is doing a great job. My experience with both James and Evan was a pleasant one. Both were friendly, knowledgeable, and professional.
Great service
Maureen - Rochester, NY
David was friendly, helpful, and got the job done quick! Highly recommend!
Great Service
Holly - Rochester, NY
My tech was very professional & knowledgeable.
great service and every person we met went above and beyond to solve a stubborn problem
Joan - Penfield, NY
We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!
Exemplary Service
Doug - Canandaigua, NY
Dave is an excellent technician who worked diligently, explained what he was doing, and answered our questions.
Good, fast service.
Gary - Rochester, NY
Repairman was quick and professional.
Great
Jane - Victor, NY
Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances
Great Service
Joanne - Geneva, NY
Dave was a friendly guy, answered all my questions, would definitely call him again!
Sid
Sidney - Rochester, NY
Excellent
Maura
Maura - Webster, NY
Great service.
Very Professional and knowledgeable
Bill - Hamlin, NY
Explained symptoms over the phone. David arrived on time and with the probable part needed on hand. Quickly diagnosed the problem, and had the correct part. He explained everything and replaced the worn out part. Ran diagnostics to ensure it solved the problem. Our washer works like new again. Couldn’t be happier and will highly recommend this company to friends and colleagues.
Joan Klobusicky
Joan - Webster, NY
great service
Stan - Rochester, NY
service was outstanding second to none
Great service
bec - Webster, NY
Great service
Jason - Webster, NY
Fast, reliable service.
Paul - Rochester, NY
Had a non-emergency stove repair (oven igniter). Spoke to administrative assistant on first call, scheduled a repair window, service person came, tested, diagnosed, had part on the truck, repaired. Great communication before and during service, they came when they said they would, right in the middle of the scheduled window, with a call right before they arrived.
Robin
Robin - Palmyra, NY
I was extremely happy with the service technician... he knew just what to do! Couldn’t be more pleased. He even had booties for his shoes that he put on before entering the house!
Great
Kathleen - Fairport, NY
Very informative and helpful.
Great professional service
Timothy - Irondequoit, NY
Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.
WASHER SERVICE
Joseph - Rochester, NY
Excellent
Thomas - Canandaigua, NY
Under warranty. Quick service. On time. Knew exactly what he needed
Tim - Brockport, NY
Excellent
Timely and excellent service
Cindy - Newark, NY
Great service tech
Robert - Rochester, NY
Steve was great and very knowledgeable.
Tech was prompt, professional and completed repair quickly!
Felicia - Penfield, NY
Joan
Joan - Penfield, NY
Personable young man who provided great service
seemed like a good job
Elaine - Caledonia, NY
Great
Mark - Lyons, NY
very good job and was very cordial
Great service
George - Canandaigua, NY
Evan E is Class Act
Gerard - Rochester, NY
Every service tech should be like Evan. Smart, courteous, prepared and efficient.
Great servicr
Ann - Fairport, NY
Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!
Wonderful service tech!
Barbara - Pittsford, NY
Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.
Personable, knowledgeable, skilled tech
Fred - Webster, NY
Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.
Great Service
Daniel - Fairport, NY
Dave was great... Gave me a lot of good information.. Thank you...….
Steve is very personable and is great!
Julie - Pittsford, NY
Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.
Technician was great
Phyllis - Fairport, NY
Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.
The replacement part fit right in for a quick repair.
Steve - Fairport, NY
Great service
Jane - East Rochester, NY
Tech was very knowledgeable about the service and very professional.
Great service
Sal - Honeoye Falls, NY
Dave got here on time....super pleasant and very knowledgable.
Great Tech
Margaret - Victor, NY
Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!
Wonderful service and found a convenient time to come and repair my dishwasher.
Maureen - Rochester, NY
I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.
Dishwasher repair
Linda - Webster, NY
I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.
Great service
Sherry - Honeoye Falls, NY
My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.
Great Job
Melissa - Nunda, NY
Very efficient.
Excellent Service
Irene - Conesus, NY
Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.
Great service
Will - Newark, NY
Good
Matt - Farmington, NY
Great service
Bonniesue - Walworth, NY
Prompt Service
Carolyn - Lima, NY
Replaced defective front panel
Igor - Brighton, NY
Great service
Mathew - Rochester, NY
Shaun an was great. Quick and efficient
Thank you
Eric - Livonia, NY
Did a great job. Thank yiu
Timely service
Donald - West Henrietta, NY
Prompt & Professional
Margaret - Macedon, NY
Very satisfied with Evan’s efficient & knowledgable service.
The best!
Dan - Brighton, NY
Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”
Great service
Dmetri - Pittsford, NY
Great service
Joseph - Honeoye Falls, NY
Dave was very pleasant, seemed very knowledgeable and fixed our problem quickly.
Awesome service
Robert - Churchville, NY
Friendly and. Capable,,
Excellent Service
Debbie - Webster, NY
Evan was a very helpful, knowledgeable, and friendly guy.
Wonderful customer service
Mary - Rochester, NY
He was pleasant, capable and easy to relate to.
good service but had to wait several days
Edward - Pittsford, NY
Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great
Great
Lillie - Rochester, NY
I was pleased with the work that they showed
They did a good job
Lenny - Rochester, NY
Great service on 10 year old dryer
Rick - Rochester, NY
Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.
Feel i was duped.
Mike - Rochester, NY
Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.
Response from Appliance Tec:
Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.
good service; fair price
Robert - Fairport, NY
Excellent service !
Martina - Pittsford, NY
Dave F. Was polite, knowledgeable and very efficient.
Great service
Nathan - Rochester, NY
Without even looking at the washer they brought a part but unfortunately it wasn’t the fix. They came back with the correct part quickly and install was just as fast. No complaint. Tech was professional and courteous and he knew his job. Thanks
Nice guy
Jim - Pittsford, NY
No work performed because I declined (too expensive) but he was a nice guy and seemed knowledgeable. I’d use them again. Also arrived exactly as stated. On time.
Very helpful
Nadine - Pittsford, NY
Great service
Elizabeth - Rochester, NY
Evan was very helpful, informative and got the job done.
Great service
Dana - Brighton, NY
Great service and service people. Had Microwave fixed in no time at all.
Dave did an excellent job diagnosing the problem, even without being able to install and see if it worked.
Lisa - Fayette, NY
Great Service
Mary - Penfield, NY
Professional and effective
Greg - Honeoye Falls, NY
Dave was very professional and very quickly identified the problem. He also had the part with him based on his experience with the appliance and my description of the symptoms. Fixed it on the spot with no need for a return visit.
Fast and friendly
Edward - Pittsford, NY
Steve was courteous and professional. Before I new it he was done and my o en works like new.
Great job
Edward - Rochester, NY
Very good customer service
friendly, knowledgable tec
Lourdes - Pittsford, NY
repair of new ref with ice maker issues
Robert - Pittsford, NY
Great company and supper technician with excellent skill and sound knowledge of problems with our appliances. Dave did a simply a great job.
Repair of fridge
Nadine - Churchville, NY
Great experience! Friendly repair people, repair completed as needed.
Rob
Canal - Rochester, NY
Nice tech
Julie - Rochester, NY
The tech guy was very nice,professional, and knowledgeable.
Great service
Pat - Rochester, NY
Very fast and neat
Great service
Thomas - Hilton, NY
Dave was well prepare, pleasant and efficient. He had the required part with him and completed the repair very quickly on the first visit.
Great service and especially because they had to wait for me!
Debbie - Rochester, NY
Great service!
Great service
Ellen - Macedon, NY
Friendly Service
Katie - Webster, NY
Very friendly, animal friendly and patient with me while I fit conversations around work meetings!
Fridge service call
Donald - Irondequoit, NY
David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).
Satisfied customer
Betty - Ontario, NY
Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer
Fixed the problem.
Marybeth - Webster, NY
I was pleased with how easily the problem was fixed, and how carefully Dave worked.
Jan 2 service call
Daniel Killoran, Fairport - Fairport, NY
Very disappointed with Steve's attitude. We told him the convection setting did not cook the turkey after 3 hours on Christmas so we had to switch oven setting (everything was ok, just a later dinner). Steve said "I wasn't here when you took turkey out of oven"...basically calling us a liars...WOW. Dan Killoran
Excellent service!
Michael - Webster, NY
Very satisfying experience
John - Victor, NY
Professional and friendly at the same time
Excellent service!
Joan - Irondequoit, NY
Quick accessibility , honest about costs and options
Richard - Rochester, NY
Dave figured things out quickly . We were back to normal fast
Great service
Daniel - Phelps, NY
Efficient and quick repair
Suz-Ann
Suzann - Caledonia, NY
Great service as always. Thank you Steve
Great Service
Karen - Pittsford, NY
The service tech was professional. He worked quickly and efficiently & was personable.
Great
Sharon - Webster, NY
David was on time. Very efficient A good asset to ur company
Expert
Bob - Livonia, NY
Steve was very professional, helpful, and provided a solution to our problem.
Reliable and professional!!!
Sue - Webster, NY
Evans been taking care of us for nearly give years. He’s always very professional and knowledgeable and has my appliances working well in no time. Thank you for your service!!!
Repair work was performed very professionally.
Walter - Fairport, NY
Prompt service. Good repairman.
Ronald - East Rochester, NY
Super Service
Robert - Ontario, NY
Great service within the time frame explained. The problem was fixed quickly and correctly.
Did nice job fixing my problem
Randy - Rochester, NY
Although it took multiple trips for him to get a replacement part that actually worked (not Evans fault), Evan did a nice job diagnosing and fixing a difficult problem with my Washer.
Serviceman did not wait for my arrival as I had asked
David - West Henrietta, NY
The labor charges added to the service call charge seemed excessive.
Michelle
Michelle - Rochester, NY
T
Lori - Sodus, NY
knowledgeable,personable,polite,warm and friendly, knew exactly what was wrong and fixed it in a timely manner. I cannot say enough about this young
Colleen - Webster, NY
Quick, and efficient, thumbs up!
Peter - Fairport, NY
Great friendly service.
Ann - Pittsford, NY
Dave was wonderful! Helpful and very knowledgeable.
David Long is exceptional
David - Hilton, NY
David Long is exceptional. He properly diagnoses the problems and makes the associated repairs. He is thorough, meticulous, respectful, and courteous. When I need a repair I ask for David.
Great Service
Anne - Rochester, NY
Evan was very professional and pleasant to work with.
Great Service
Sharon - Marion, NY
Great job!
Kelly - Penfield, NY
Dave of app tec
John - Webster, NY
Very personable
Bryan - Rochester, NY
Very knowledgeable ordered what was needed to get the job done. Called before arrival to confirm tried to accommodate our time needs
Kyle
Kyle - Irondequoit, NY
Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!
Excellent service – very professional
Ann - Pittsford, NY
Excellent service – very professional
Friendly on time service
Julie - Webster, NY
good
Michele - Rochester, NY
Professional and personable
Susan - Victor, NY
The technicians who came to my house were very friendly, professional and knowledgeable.
Great job
Timothy - Williamson, NY
Excellent service, friendly & knowledgeable tech.
Carolyn - Fairport, NY
I was very pleased with this experience. Steve was great. Fast & efficient!
repair of KitchenAid ref
Robert - Pittsford, NY
Kitchen aid stove
Doug - Ontario, NY
On time and very professional
Jean
Jean - Irondequoit, NY
Great commucator. Technically strong. Washer is working well. Highly recommend.
Victor
Victor - Irondequoit, NY
Great service
Good Service
Ben - Bloomfield, NY
Steve was very quick in getting things fixed & double checked everything to make sure it worked great.
David
David - Churchville, NY
Shaiman gave us prompt, courteous service. He was knowledgeable, professional, and personable. We are very satisfied!
Keelee
Keelee - Honeoye Falls, NY
Steve was great, he didn’t have the parts available at his 1st visit, but he was able to temporarily get my dishwasher rack to a usable state for me until he was able to return to install the parts. Thank you Steve!
James J.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Unit gives different temps in fresh food section depending on where the food is located. Ff set to 33. Center rack was 39 degrees. Tested thermistor from control: 8000 ohms at 2.2v. Turned on fan in diagnostics and it did not turn on. Tried several times and fan eventually turned on. Called tech line SR 7729329092; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)
Steve M.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Found the dishwasher is sticking out and fasteners will not contact anything to fasten in place. Pull unit out and repositioned. Noise from the door is gone. Recommended customer have installer fasten machine so it does not move when opening and closing the door.
David L.
OVEN KITCHENAID KSEG700ESS2 Replaced control due to intermittent operation. Calibrated oven for customer.
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced ice maker for sporadically making ice. Replaced both door gaskets for torn gaskets. Replaced harness for broken power cord.
Evan E.
WASHER WHIRLPOOL WET4027HW0 Replaced suspension and tub ring due to suspension bushing breaking causing unit to spin off balance. Replaced both parts and discovered large crack in outer tub. Crack was not visible until unit lid was removed. Tub will beed to be replaced. Ordering tub. Dryer will need to be uninstalled. Please send 2nd man to ; ordrng 1 W10371566 (TUB OUTER )
David L.
WASHER WHIRLPOOL WFW5620HW0 Found unit with console unresponsive. Removed connections to check voltage. 12vdc present at the console. When reinstalled the unit began to function. Ordering console. ; ordrng 1 W11319991 (Console)
Evan E.
WASHER WHIRLPOOL WTW5000DW3 Replacing water valve due to solenoid staying open causing water to flow into machine when valve is not actuated. Replaced water valve. Tested unit. Unit tested good
Evan E.
WASHER WHIRLPOOL WFC7500VW2 Installing motor control due to unit failing to properly engage into spin. Replaced motor control. Tested unit. Unit tests good
Tanner R.
WASHER MAYTAG MVWB766FW1 Service Call covered under 60 month manufacturer warranty.Q1 no q2 no q3 noComplaint of unit turning off at start of wash. Following stored errors:F5E2Tested lid lock in diagnostic and tested good. Power tested ACU and also tested good. Ordering ACU and lid lock to address intermittent lock failure.; ordrng 1 W11135392 (ACU) and 1 W10810403 (Lid lock)
Tanner R.
DISHWASHER AMANA ADB1400AGS1 Q1 no q2 no q3 noComplaint of door not shutting/opening properly. Customer provided small piece that has broken from machine. Piece provided is friction sleeve. Missing part causing tension from door springs to pull the door 1/3 shut. Rack cannot slide out easily onto partially shut door. Ordering pair of sleeves.; ordrng 2 WP8268961 (Friction sleeve)s
David L.
REFRIGERATOR KITCHENAID KRFC604FSS00 Re ordering correct compressor. ; ordrng 1 W11025999 (Compressor kit) and 1 undefined (Oil free gauges)
Steve M.
WASHER WHIRLPOOL WFW6620HW0 Replaced stator motor for leaking in clean wash cycle. Ordering dispenser for leaking during regular wash. ; ordrng 1 W11465532 (DISPENSER )
Evan E.
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Unit will not produce ice. Confirmed voltage at ice maker. Attempted to jump out ice maker thermostat. Unit will not run harvest cycle. Ordering ice maker ; ordrng 1 WPW10251076 (ICE MAKER)
Steve M.
OVEN WHIRLPOOL RF263LXTQ3 Found the element is sometimes not fully heating and other times it is staying on to long. The control will need to be replaced. Customer also states that sometimes three of the burners will only stay in full heat and will not cook at medium heat. Quoted for 3 infinite switches and control but The control board is unavailable. ; rqstng P&A on 1 W10840298 (cntrl-elec) and 1 WP3148952 (switch-inf) and 2 WP3149400 (switch-inf)s
Evan E.
COOKTOP KITCHENAID KFGU766VSSS01 Customer stating that unit is producing noise while burners light and burners are continually clicking after flame has lit. Discovered that regulator is causing noise when burners are lighting. Also found that spark module is failing causing continual spark of burners. Ordering regulator and module ; ordrng 1 W10368615 (REGULATOR ) and 1 WP8286829 (SPARK MODULE )
Evan E.
DISHWASHER MAYTAG MDC4650AWW Customer stating unit will not clean. Wash motor is failing and control is failing to operate dispenser. Ordering control and wash motor ; ordrng 1 12002713 (CONTROL ) and 1 6-919922 (WASH MOTOR )
Tanner R.
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
Tanner R.
DRYER WHIRLPOOL WED4815EW1 "Q1 no q2 no q3 noComplaint of no operation. Tested power is good. Tested thermal fuse and tested good. Tested good switch and switch tested open. Jumped door switch and able to start unit. Ordering new door switch. ; ordrng 1 WPW10237959 (Door switch), dspstn on spec-tagged invntry: 1 279838 ELEMENT"
David L.
DISHWASHER MAYTAG MDB4949SHZ1 "Unit is not completing cycles. Found that the control is only intermittently sending voltage to the drain pump. Pump tested good for resistance fromControl. Customer stated that it also powers on and off by itself. Ordering control, console, and drain pump ; ordrng 1 W11225084 (Control) and 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Evan E.
WASHER MAYTAG MVWB835DW4 Customer stated that keypad would not respond to commands. Upon inspection discovered that console would power up but not allow customer to select cycle while turning dial. Discovered that lid lock is causing issue. Ordering lid lock ; ordrng 1 W10810403 (LID LOCK )
Evan E.
WASHER MAYTAG MHW6630HW0 Customer stating that unit is failing to spin out clothes properly and is flashing error codes. Checked for codes. Unit is not spinning due to spin option being off Unit is displaying f5e2 for door lock error . Also discovered that bellow for door has ripped. Ordering door lock and bellow. ; ordrng 1 W11314648 (BELLOW ) and 1 W11316250 (DOOR LOCK )
Steve M.
DISHWASHER KITCHENAID KDTM404EBS3 Found ui acting very erratic. Stuck key err. Door lock error and lower spray arm error. During testing the ui would turn off randomly when selecting cycle. Ordering control and ui; ordrng 1 W11114745 (console) and 1 W11341628 (CONTROL)
Steve M.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Found led driver is shorted causing compressor to not turn on. Unplugged driver and the compressor is now working. Ordering led driver; ordrng 1 W10804160 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11087438 MOTOR-EVAPORATOR"
James J.
WASHER WHIRLPOOL WFW92HEFW0 Replaced parts and tested. Found slow leak from cold water hose. Fill valve threads damaged and not sealing. Need valve. ; rqstng P&A on 1 WPW10247306 (valve)
Tanner R.
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noComplaint of no operation. Customer power cycled unit several times. At time of service call touch pad is operational. No stored error codes. Ran autodiagnostics cycle and ran with no issue until attempting to cancel cycle. Took multiple tries for cancel button to register. Removed front panel and inspected connections at control. Found connector on UI board is a little loose causing intermittent connecting. Ordering UI and Control.; ordrng 1 W11305303 (ACU) and 1 UI (research ticket to obtain part number is active)
David L.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Replaced broken light housing and reinstalled bulb, socket, and cover. Verbal signature"
David L.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit has not been making ice. Found ice maker with bail arm in the off position. Lowered bail arm. IceMaker cycled and filled. Checked freezer temp. Freezer was at-1 suspecting that the ice maker had been jammed. Testing ok now.
Tanner R.
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated that unit was not spinning out clothes properly. Upon inspection checked for error codes. Unit displaying f7e5 for basket speed fault. Discovered debris was blocking optical sensor causing issue. Cleared debris and tested unit. Unit tested good. Unit now spinning as it should ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found fill tube was full of ice preventing ice production. Removed ice.
Steve M.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found drain was plugged causing ice build up in freezer and causing door to not open. Customer had defrosted prior to visit. Cleaned drain line. Found led board not sending power to side wall and freezer led lights. Ordering control ; ordrng 1 W10830288 (cntrl-elec)
Steve M.
OVEN KITCHENAID KEBS207DBL10 Replaced thermostat for open thermostat that was preventing heating on upper oven. Tested oven and found it is overheating. Calibrated temp to -35 degrees. Customer is going to put thermometer in oven and adjust cooking temp accordingly.
Steve M.
REFRIGERATOR GE PFSS2MIYCSS Replaced both slides on freezer door for door not closing. The door tested good.
Tanner R.
WASHER WHIRLPOOL NTW4516FW3 Unit manufacturerd on 6/1/20. Q1 no q2 no q3 noComplaint of no spin. Lid not locking. Following stored errors:F0E1F5E1 lid switch error.Lid is locking in test mode. Replacing lid lock assembly to fix intermittent locking issue.Tested via autodiagnostics. Unit tested good.Verbal signature acknowledged; used 1 W11307244 (LATCH) from stock
James J.
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Lh bin falls off when opening. Replaced center track and tested. Bin slides out properly.
David L.
WASHER WHIRLPOOL WTW5100HC0 Found unit displaying f-9 error. F-5 error stored in control. When the customer was doing a load ofBedding the machine detected an out of balanceCondition generating these errors. Tested unit in diagnostics to verify operation. Unit tested ok. Suspension also tested fine. Customer to monitor
James J.
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Ff door not sealing. Adjusted lower hinge and greased hinges. Unit functions properly.
James J.
RANGE WHIRLPOOL WFE505W0HS1 Q1 n. Q2 n. Q3 n. Unit throws F3 error. Need control and temp sensor.
James J.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Unit not cooling. Found evap fan not running. Loose terminal in evap fan connection. Corrected fan and verified frost pattern.
James J.
RANGE WHIRLPOOL WFG361LVT1 Q1 n. Q2 n. Q3 n. Unit doesn't reignite after preheat. Igniter not on truck stock. Cleaned igniter and grounding surfaces and tested. Unit functions properly. Customer is to monitor. If problem persists replace igniter. WP9758079 40Sh 15Sc 93.50Labor 76.40
Evan E.
OVEN JENN AIR JJW3830IL00 Replacing control and lower blower fan due to unit continually flashing f6e4 code. Replaced both parts. Reassembled unit. Ran preheat on both ovens to 350. Unit preheated as it should. Unit tested good
Tanner R.
DRYER WHIRLPOOL WED7500GC0 Q1 no q2 no q3 noComplaint of no heat. Tested power and measured only 120VAC from line 1 and line 2 voltage. Advised customer to seek electrician.
Evan E.
DISHWASHER KITCHENAID KDTM354ESS3 Customer stating that units upper rack is falling. Discovered that welds on tracks have snapped causing issue. Replaced tracks. Tested rack unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
James J.
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket and checked that door was sealing. Customer is to monitor
James J.
DRYER MAYTAG MDG28PRCWW2 Helped tr
David L.
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit is not filling the ice bin. Found an E5 error in diagnostics. Checked the freezer evaporator compartment for airflow restrictions. Found that the air returns were iced over on both sides. Removed frost build up. The ice maker cycled and filled by itself when taken back out of diagnostics. Customer to monitor for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Tanner R.
WASHER WHIRLPOOL WFW88HEAW0 Q1 no q2 no q3 noComplaint of water in machine when returning to start load of laundry. Removed dispenser. Felt water trickle into dispenser from cold water line. Unit is slowly dripping water into basket when not in use causing water condition between loads of laundry. Replaced valve assembly. Tested unit via diagnostic cycle and unit test good. No stored errors.Verbal signature acknowledged
Evan E.
WASHER MAYTAG MHW8630HC0 Replacing control and console due to unit failing to respond to commands. Replaced both parts. Tested unit. unit now accepting commands. Ran cycle to confirm function. Unit tests good
Steve M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Added metal tape to warm air returns. Turned freezer damper to max to get freezer Colder. Adjusted temp on control to second snowflake from the left for inconsistent temps in both sections.
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHW "Found the rubber noise suppressor that goes on discharge line was sitting under the fan and making noise. Removed and put rubber in proper spot on discharge line. The refrigerator tests good. The water line from house supply comes through the floor about six inches in from,back wall and the refrigerator has to move over line when set in place. Informed customer and showed that the line could potentially break from this."
Evan E.
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated that unit is failing to run wash cycle. Discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Evan E.
OVEN KITCHENAID KEBS107BBL1 Customer stated that unit is displaying f2 code. Code relates to shorted key on switch membrane. Switch membrane is no longer Available due to age of unit. Reseated breaker and cleared code advised customer if code reappears Unit will need to be replaced. Collected service call fee ; dspstn on spec-tagged invntry: 1 12001655 SENSOR 3' and 1 12001656 SENSOR
Tanner R.
WASHER WHIRLPOOL WFW92HEFW0 Assistance rendered
David L.
RANGE WHIRLPOOL WML55011HB4 Replaced damaged door. Door functioning as expected Verbal signature
David L.
RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock
Tanner R.
DRYER WHIRLPOOL NED4655EW1 Q1 no q2 no q3 noComplaint of no heat. Tested power to unit and tested poorly. Unit is only getting 120VAC from outlet. Advised customer to seek qualified electrician.
James J.
REFRIGERATOR AMANA AFI2539ERW01 Q1 n. Q2 n. Q3 n. Unit not dispensing ice correctly and gasket torn. Replaced gasket and cleared ice stuck in ice bin and tested. Unit functions properly.
Evan E.
RANGE WHIRLPOOL WFG320M0BB2 Customer stated that bulb had broken off inside socket. Removed bulb housing and tested socket. Customer will need to install new bulb socket is functioning as it should. Unit tested good
Evan E.
DISHWASHER GE GDF510PSJSS Dropping off part to customer
Evan E.
RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit is failing to light oven but is smelling gas. Discovered issue is with spark module. Spark module is trying to light burners on stove not bake electrode. Module is failing to send spark to electrode. Module will need to be replaced. Customer will contact office if they would like to proceed. Part is listed below WPW10331686 (spark module)
Evan E.
DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
Tanner R.
DISHWASHER KITCHENAID KDFE104HWH0 Q1 no q2 no q3 noReplaced upper and lower spray arm. Tested unit and unit tested good.
Tanner R.
DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
James J.
OVEN KITCHENAID KOSE500EWH00 Replaced control panel and tested. Unit functions properly
James J.
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced door gasket on rh side and adjusted fill time on icemaker for ice clogging ice chute. Customer is to monitor.
James J.
MICROWAVE KITCHENAID KOMS155MSS0 Unit not showing numbers on display. Found ribbon cable giving poor connection to display board. Display has been discontinued
Evan E.
WASHER WHIRLPOOL LSR8233EQ1 Customer stated that unit would not agitate or spin. Discovered that dog agits and motor coupler were both worn causing issue. Replaced both parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Tanner R.
DISHWASHER WHIRLPOOL DU1100XTPB0 Q1 no q2 no q3 noComplaint of no drain. Pressed cancel drain button and unit drained without issue. Disassemble sump and sump was clear. Inspected wash motor impeller and chopper blade and found no issues. Advised customer to use machine like normal. A drain pump can fail intermittent as the circuitry starts to breakdown. Heat from excess use during wash cycle will burn pump out temporarily and subsequent cancel/drain cycles work since pump is cool. If issue persists return with drain pump WP661658Verbal signature acknowledged.
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led light that was not working. Light tested ok; used 1 W11205083 (Mod) from stock
David L.
REFRIGERATOR MAYTAG MSS25N4MKZ "Replaced drier due to no charge. Unit developed a full frost pattern afterwards but the evaporator fan is stalling. Ordering fan ; ordrng 1 wpw2315539 (Evaporator fan), used 1 Wpw10143759 (Drier) from stock"
David L.
OVEN KITCHENAID n/a "Unit has not heated since customer did a selfClean on it. Blower is loud. The service pointer related to this issue recommends replacing the oven TCO for each oven and the blower. This unit is installed in a corner and requires two technicians to service. Quoted for the blower and TCO. Customer is going to think about the repair and will let us know ; rqstng P&A on 1 WPW10176670 (Blower) and 2 WP9759242s, states that autho needed"
Tanner R.
DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"
Tanner R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1 no q2 no q3 noComplaint of ice falling out of dispenser. Inspected dispenser and ice door is not sealing completely. Ice melts and slips through. Ordering dispenser as an assembly.; ordrng 1 W11423782 (Separater) and 1 W11397167 (Retainer)
James J.
REFRIGERATOR KITCHENAID KUIC15PHZS0 Q1 n. Q2 n. Q3 n. Unit throwing thermistor error. Tested thermistor and it's out of tolerance. Need thermistor. Paid in full ; ordrng 1 WPW10511923 (thermistor)
James J.
REFRIGERATOR KITCHENAID KRFC300ESS01 Q1 n. Q2 n. Q3 n. Unit not cooling compressor short cycles. Need compressor. Parts and labor covered under warranty through manufacturer. Shelf broken. Need shelf ; ordrng 1 W10889474 (shelf-glas) and 1 WPW10507886 (compressor)
James J.
REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)
James J.
REFRIGERATOR JENN AIR JSC24C8EAM00 Unit not cool. Called tech line SR 7729280204 they said to check pressures with gauges. Sealed system leak. Fresh food evap not cold freezer at 50 degrees. Need evap. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
Evan E.
WASHER WHIRLPOOL MVW7230HW0 Customer stated that unit would not stop running drain pump. Discovered f9e1 code stored for long drain. Called techline about issue. SR: 7729279529 techline stated that is drain pump is clear and pressure hose is not clogged with debris then acu will need to be replaced. Ordering ACU ; ordrng 1 W11419171 (CONTROL )
Evan E.
DRYER KENMORE 11087582110 Customer stated that dryer will continue to run while door is open. Discovered that switch is failing. Ordering switch ; ordrng 1 W10820036 (DRYER SWITCH )
David L.
RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)
James J.
OVEN KITCHENAID KSEG700ESS2 Complaint of oven stopping heating during bake cycle until cycle is restarted. Tested bake element in diagnostics and UI went blank and start button not functioning. Reset breaker and unit began functioning after. Need control. Warranty on part. ; ordrng 1 W11082269 (cntrl-elec)
David L.
WASHER MAYTAG MVW7230HW0 Replaced missing spanner nut. Ran spin cycle to verify. Unit tested good Verbal signature
David L.
REFRIGERATOR MAYTAG MFI2665XEM7 Replaced ice-maker due to no ice. Unit cycled and filled after installation. Customer to monitor Verbal signature
David L.
RANGE KITCHENAID KODE500ESS02 Added payment
Evan E.
DISHWASHER MAYTAG MDB4949SDH0 Customer stated that time was changing in display and was not the same as before when selecting cycle. Discovered that customer was not selecting Heated dry as they were before this was causing time to change in display. Ran diagnostic cycle to confirm function. Unit is functioning as it should. Spoke with customer about cycle selection. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
James J.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI and tested. Door ajar led working properly customer is to monitor
James J.
MICROWAVE GE JVM1533BD002 Q1 n. Q2 n. Q3 n. Unit not heating or rotating turntable. Found secondary interlock not opening. Replaced switch and tested. Unit still not rotating turntable. 0v to turntable motor. Need control. Part nla. ; used 1 W10915404 (SWITCH - 3/16") from stock
James J.
RANGE WHIRLPOOL WFG510S0AS1 Q1 n. Q2 n. Q3 n. Flame low on front left burner. Adjusted burner and tested. Unit functions properly.
James J.
REFRIGERATOR FRIGIDAIRE FFHT1831QE5 Unit 506. Door not closing due to bent hinge. Door is causing frost buildup in evap fan. Adjusted hinge and removed frost. Unit functions properly.
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested refrigerator in test 5 (compressor test). Found compressor is causing the noise. The noise is normal operation.
David L.
DISHWASHER GE GSD500X-73WB This unit was already serviced earlier in the day. Was informed of this by the customer when I arrived ; saved tckt
Steve M.
DISPOSER KITCHENAID NA123 Turned disposal on and it sounded normal and the water did not back up in the disposal. The unit is working as expected.
Steve M.
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Found the start switch is the motor control and unresponsive. The part is unavailable.
James J.
REFRIGERATOR JENN AIR JFI2089AEP12 Q1 n. Q2 n. Q3 n. Unit not cooling. UI dead. Lights on. 120v to main control. Need control board. ; rqstng P&A on 1 WPW10312695 (electronic control)
Steve M.
RANGE KITCHENAID KODE500ESS02 Replaced both main controls and user interface for erratic operation main co tool fault. The oven tests good.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Replaced shelf rails that would not hold crispers in place. Drawers work as expected
Evan E.
RANGE AMANA AGR6603SFS2 Customer stated that door would not shut properly. Upon inspection discovered that hinge has split causing issue. Replaced hinge and tested door. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced drip pan that was bowed and fastened the back cover properly. The evaporator was not frosted on arrival. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Evan E.
RANGE GE JGB281SER3SS Customer stated that units right front has valve burner is stuck on. Discovered valve has seized and also burner tubes for front burners are broken. Tubes valve and knob will need to be replaced. This is a rental property. The landlord has not responded yet. This is the quote for repair...Service call fee : $93.50WB03K10216 (knob) $6.00 WB21K10117 (Right Front Valve) $ 29.00WB28K10680(Right front burner tube) $16.99WB28K10683 (left front burner tube) $16.99S&H $15.00 Labor: $ 76.40Tax: $20.31Total : $ 274.19Still waiting to customer to respond to technician please do not order parts unit service call fee and part cost has been collected. ; ordrng 1 WB03K10216 (DO NOT ORDER ) and 1 WB21K10117 (DO NOT ORDER ) and 1 WB28K10680 (DO NOT ORDER ) and 1 WB28K10683 (DO NOT ORDER )
Evan E.
RANGE AMANA AGR5725RDQ Customer stated unit was failing to run bake cycle. Upon inspection discovered that ignitor was failing to glow. Confirmed 120v at ignitor. Replaced ignitor. Tested unit. Unit tested good ; used 1 12400035 (IGNITOR) from stock
Steve M.
WASHER WHIRLPOOL WFW6620HC0 Found the user interface was on no spin option causing wet clothes at the end of tit he cycle. Tested in diagnostics and the washer tested good. Changed ui setting to warm water and spin on. The washer tests good.
Evan E.
WASHER WHIRLPOOL MVWB766FW0 Customer stated they are concerned with water level in machine. Checked for error codes. No codes present. Ran test cycle. Discovered that water is syphoning out of unit due to drain hose angle. Corrected hose and tested unit. Unit now maintaining water level as it should. Unit tested good
Steve M.
WASHER WHIRLPOOL MVWC465HW2 Ordering gearcase and splotch kit for squealing and chattering during wash cycle ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11454372 (gearcase )
David L.
REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit with no charge. Replaced the fresh food evaporator And drier . pulled a vacuum. Let vacuum sit for 30 min. Recharged. Unit began cooling customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Evan E.
WASHER MAYTAG MHW8200FW0 Replacing rotor bolt due to original bolt snapping off inside drive shaft. Was able to tap bolt out with extractor set. Replaced bolt and reassembled unit. Ran test cycle to confirm function. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Found freezer evap fan motor is shorted causing power outage to refrigerator. Ordering fan ; ordrng 1 W11032800 (motor-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Evan E.
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would not respond to commands but once flipping breaker unit would begin to function again. Checked for error codes. Discovered code f2e1 for stuck key. Console will need to be replaced. Ordering console ; ordrng 1 W11165145 (CONSOLE )
James J.
WASHER WHIRLPOOL WTW4816FW2 Unit leaking from bottom. Need tub and gearcase. ; ordrng 1 W10371566 (tub) and 1 W11454741 (GEARCASE)
James J.
DISHWASHER WHIRLPOOL MDB8959SKZ0 Unit not draining due to chopper breaking inside pump. Need pump. ; ordrng 1 W11412291 (PUMP)
James J.
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor short cycling and overheating. Need compressor and evap ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP)
James J.
DISHWASHER KITCHENAID KDTE104ESS1 Replaced font and tested diagnostics cycle. Heater came on properly.
James J.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Q1 n. Q2 n. Q3 n. Unit not making ice. Door not self closing. Gaskets torn. Icemaker motor not cycling. Replaced icemaker and tested. Unit functions properly. Greased mullion so door closes better. Cleaned condenser coil. One year warranty on repair. 10% off labor military discount ; used 1 W10884390 (ICEMAKER) from stock
James J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ff section 27 degrees and water valve loud when icemaker fills. Tested damper in diagnostics and air was still flowing with damper closed. Replaced damper and flushed water lines. Damper functions properly and valve is quieter. Customer is to monitor.
James J.
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Doors not closing on their own. Door handles loose. Adjusted feet and greased mullion. Tightened door handles. Doors closing properly now.
James J.
MICROWAVE WHIRLPOOL WMH31017HW6 "Q1 n. Q2 n. Q3 n. Unit ran with door open. Micro switch sticking. Replaced door switches and tested. Unit functions properly. ; used 1 W10915404 (SWITCH - 3/16"), and 1 W11244490 (INTERLOCK) from stock"
James J.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit too warm in ff section. Freezer at 2 deg. Ff at 40 on recommended. Airflow feels weak from inlet duct in ff section. Adjusted freezer damper. Customer is to monitor. If problem persists replace W10916494
James J.
REFRIGERATOR KITCHENAID KRFF507HPS00 Q1 n. Q2 n. Q3 n. Leds dead on ceiling and freezer. Replaced leds and adjusted feet to allow doors to self close. Unit functions properly.
James J.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Ice dispenser jams then drops all cubes at once with the door open. Found ice cubes freezing together. Adjusted fill time on icemaker and adjusted feet. Customer is to monitor. If problem persists replace icemaker
Evan E.
DISHWASHER FRIGIDAIRE FDR252RBS2 Customer stated that unit was leaking. Discovered that unit was leaking from heater attachment. Heater washer and nuts will need to be replaced. Ordering washer & nuts ; ordrng 1 154064901 (WASHER ) and 2 154106202 (HEATER NUT )s
Evan E.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Customer stating that door would not shut and also refrigerator door has large dent on top. Discovered that door gasket was not seated into channel causing issue. Reseated gasket and tested door. Door is now shutting as it should. Explained to customer that dent in door is not covered due to it being a cosmetic issue. Unit tested good otherwise
Steve M.
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced thermistor for cold temps in fresh food section.
Steve M.
OVEN DOUBLE WHIRLPOOL WOD93EC0AS00 Replaced main co tool and fan for F1error. The oven preheated and tested good. ; dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV
Evan E.
WASHER WHIRLPOOL WTW5000DW2 Replacing control and drain pump due to unit failing to run cycle and drain pump shorting out control. Replaced drain pump and control. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Steve M.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced freezer light that was out. The fresh food section lights were flickering. The rear ice box light was shorted. Put tester light in to get lights working but is not correct part number or color. Ordering correct module. ; ordrng 1 W11462342 (MODULE), used 1 W10695459 (MODULE) from stock"
Steve M.
OVEN WHIRLPOOL WFG550S0HZ1 Found broiler orifice was loose causing flame out of orifice connection. Tightened orifice. Adjusted all the top burners for high flame after propane conversion. Bake element working as expected. Left preordered part with customer.
Evan E.
WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing rattling noise while in spin. Upon inspection discovered that metal pan that customer had next to unit was making contact with cabinet causing noise. Unit itself tested good
Evan E.
WASHER MAYTAG MHW5500FW1 Attempted to tap out bolt that had broken off inside of drive shaft. Could not remove bolt. Tub will need to be replaced. Ordering tub ; schdld next appmnt for 11/6 FRI !
Evan E.
WASHER MAYTAG MHW5630HW0 Customer stated that unit was failing to spin properly during certain cycles. Checked for error codes unit showing code f8e1 for long fill. Discovered that cold water valve was unplugged from connector. This is causing issue. Unit was unable to run rinse cycle therefore would not spin. Reseated connector and ran test cycle. Unit now spinning as it should
Evan E.
WASHER MAYTAG MHW8630HC0 Customer stating that unit is failing to respond to commands and flashing lo flow error code. Discovered F8e1 code stored for Long fill. Discovered that cold water valve is failing to actuate. Also discovered that unit was produced in January of 2019 unit will need updated control with updated software in order to correct UI response. Ordering water valve and user interface ; ordrng 1 W11316256 (WATER VALVE (DOUBLE )) and 1 W11322884 (CONTROL )
Evan E.
DISHWASHER KITCHENAID KUDE60FVSS0 RepLacing wash motor due to unit failing to move water through cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Steve M.
DISHWASHER MAYTAG MDBH979AWS4 "The dishwasher is very loud while washing. Sounds like a bearing going bad. Replaced chopper blade with same result. Ordering motor ; rqstng P&A on 1 W10806701 (pump&motor), used 1 W10083957V (CHOPPER 4 BLADE) from stock"
Steve M.
MICROWAVE KITCHENAID KMCS1016GBS This unit has total replacement warranty. No service warranty.
James J.
DISHWASHER WHIRLPOOL ADB1400AGS1 Replaced control and tested diagnostics. Heater functioning properly. Customer is to monitor. Left valve with customer
Steve M.
WASHER MAYTAG MVWX655DW1 "Replaced hub for unit not spinning or agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10528947 (HUB) from stock"
Evan E.
RANGE KITCHENAID KGSK901SSS00 Replacing spark module and ignitor due to unit continually sparking. Replaced both parts. Tested unit. Unit tested good
Steve M.
REFRIGERATOR KITCHENAID KRFC704FPS00 Found fresh food section evaporator full of frost. Ordering evap cover. Customer is going to replace defrost overnight. ; ordrng 1 W11167902 (COVER)
James J.
WASHER MAYTAG MVWX655DW1 "Unit not spinning. Found hub worn and wash plate bolt bent. Replaced hub and tested. Unit spinning off balance. Need hub, screw, and gearcase. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock, states that autho needed"
Steve M.
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Machine is working as expected. No charge.
Steve M.
MICROWAVE MAYTAG MMV5208WB1 Removed broken bulb and replaced bulb on bottom of microwave. The light tests good. ; used 1 8206232A (BULB) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Restricted the pantry air hole for cold temps in fresh food section. The refrigerator tests good
Steve M.
RANGE JENN AIR JDS1450FS0 Found knob retainer came off knob and was pushed down. Removed retainer and reattached to knob. Knob tests good. Tested oven and it preheated properly in fifteen minutes. The range tests good.
Steve M.
OVEN KITCHENAID KEBS207DBL10 Ordering thermal fuse for open fuse. ; ordrng 1 WP9759242 (thrmst-fix)
Steve M.
MICROWAVE WHIRLPOOL WMH31017HS0 "Found microwave running loud. Tested amps and found microwave needs magnetron and diode. ; rqstng P&A on 1 W10754299 (magnetron) and 1 W10886077 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK , states that autho needed"
Steve M.
REFRIGERATOR GE PFSS2MIYCSS Found left slide on freezer door missing bearing and slide not closing all the way. Ordering slide; rqstng P&A on 1 WR49X20767 (kit slide holder 20)
Evan E.
REFRIGERATOR KITCHENAID KFCS22EVBL00 Customer stated that filter housing was spraying water once filter was removed. Discovered this was correct. Manufacturer had shipped customer new housing. Installed new housing. Also unfroze water line running to ice maker. Tested unit. Unit tested good
Steve M.
RANGE KITCHENAID KERS303BSS1 "Found burner not always shutting off to regulate temp on front right burner. Quoted customer. ; rqstng P&A on 1 WPW10251108 (elmnt-surf), dspstn on spec-tagged invntry: 1 12001656 SENSOR"
Steve M.
RANGE GE JGB810SET2SS Found the right rear switch is stuck on ignite causing range to constantly ignite. Removed power from switch until repair. ; ordrng 1 WB24K10077 (ignit switches & har)
Evan E.
OVEN WHIRLPOOL WFG775H0HV0 Customer stating that oven is not maintaining temperature and burner flame heights need to be adjusted. Ran preheat in oven to 350. Let unit get up to temp and then observed unit cycle heat on and off. Unit is maintaining temp as it should. Adjusted burners to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 12001656 SENSOR
Evan E.
WASHER WHIRLPOOL WFW5620HW0 Replacing control due to UI failing to respond to commands. Replaced control. Tested unit. Unit tests good
James J.
WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Wash plate seized to gearcase. Gearcase worn causing hub to fail prematurely. Need parts. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Evan E.
DISHWASHER WHIRLPOOL WDF330PAHW2 Customer stated that unit will not dry. Upon inspection discovered error code 7-1 for no heat. Discovered that incoming water temp was too cool causing OWI sensor to shut off heater. Cleared code ran diagnostic cycle. Advised customer to run hot water at sink before filling unit to ensure hot water is entering machine. Filled rinse aid dispenser also. Customer to monitor and report back if issue persists
Evan E.
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated that unit was producing burning smell while running and top of machine was very warm to the touch. Customer has uninstalled machine and moved it into garage due to smell coming from machine. Checked for error codes. No codes were present. Called techline to document findings. Unit was able to get into diagnostic mode and tech was able to confirm component function. Cannot locate what was producing burning smell. Customer is not interested in having unit repaired. Documented all findings with techline and safety team. SR: 7729202395
Evan E.
WASHER MAYTAG MVWC565FW2 Customer stating unit is experiencing same issue as before. Unit will not spin out correctly. Unit had f8e1 code stored for long fill. Tested both valves in manual test mode both valves are actuating as they should. Drain hose is hung properly. Called techline to document findings. SR: 7729204116Unit at this time is functioning as it should. Had customer start cycle while in home. Unit tested good
Evan E.
REFRIGERATOR MAYTAG MRT311FFFZ00 Customer stating that gap between doors is not even. Gap is much larger on left side of door that right. Adjusted hinges but cannot correct issue. Ordering hinges ; ordrng 1 WP2254473 (LOWER HINGE ) and 1 WP2254618 (MIDDLE HINGE ) and 1 WP2261963 (UPPER HINGE )
Evan E.
WASHER WHIRLPOOL WTW5000DW3 Replacing capacitor due to unit failing to engage into spin. Replaced capacitor. Ran test cycle unit tested good
James J.
RANGE WHIRLPOOL JES9900BAS Q1 n. Q2 n. Q3 n. Complaint of under baking and temp falls after preheat. Ohmed temp sensor from control. Sensor was within specs on tech sheet. Preheated oven to 350Oven reached 345. Calibrated oven and oven temp was 350-360. Customer is to monitor if problem persists replace control WP8507P234-60
Steve M.
REFRIGERATOR WHIRLPOOL ET1MHKXMT02 Found defrost drain was restricted. Snaked drain to remove debris and added heat probe to heater to prevent drain from icing. Jo ann boulas 784 2493
James J.
WASHER WHIRLPOOL WFW92HEFW0 Q1 n. Q2 n. Q3 n. Unit shuts off in spin cycle. Found rotor bolt sheared off inside basket shaft. Need tub Assembly and screw. ; rqstng P&A on 1 W10901175 (tub-outer) and 1 W11253212 (screw)
James J.
DRYER WHIRLPOOL WED4815EW1 Q1 n. Q2 n. Q3 n complaint of unit trips breaker as soon as start button is pressed. Inspected wire harness and found no issues. Tightened connections on rear of dryer and tested. Unit pulled 22 amps on startup and did not trip breaker. Customer is to monitor. Recommend replacing breaker in panel.
Dave F.
RANGE WHIRLPOOL WEE510S0FS1 Unit needs new control for not turning on W10894098 . Quoted customer they will think about repair . ; rqstng P&A on 1 W10894098 (cntrl-elec)
Steve M.
WASHER FRIGIDAIRE FFLE3911QW0 Incorrect co tool came in. Ordered correct control. Replaced pressure sensor. ; ordrng 1 5304511966 (WASHER CONTROL)
Evan E.
DISHWASHER MAYTAG MDB7600AWS Customer stating door will not open. Upon inspection discovered latch assembly has broken causing issue. Ordering latch handle ; ordrng 1 WPW10130695 (LATCH ) and 1 WPW10275768 (LATCH ASSEMBLY )
Steve M.
DISHWASHER KITCHENAID KDFE104DBL2 "Found motor not starting but getting power. Quoted for motor replacement. ; rqstng P&A on 1 WPW10605057 (pump and motor assy), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Steve M.
OVEN KITCHENAID KOSE500EWH00 Ordering user interface face for erratic temps while cooking. ; rqstng P&A on 1 W10588716 (panl-cntrl)