Local Reviews
Powered by Fluid LOCALCreating a replacement Kitchen-Aid ice maker from new parts that your tech brought with him - EXCELLENT JOB PERFORMED !!!
Richard - Webster, NY
Tanner was COURTEOUS and BUSY AT His WORK 100% OF THE TIME HERE.
Service was awesome
Ross - Hilton, NY
Tec was very knowledgeable answered all my ? Did a great clean repair,helped with parts cost from manufacturer
Great service
Julie - Webster, NY
Techs were fabulous
Excellent Service
Sheldon - Rochester, NY
Our disposal would not work, and I was unable to turn the wrench which came with the disposal, but James Jason quickly and skillfully repaired our disposal by freeing it up and by resetting the circuit breaker.
Terrible service, so unprofessional
Sarah - Spencerport, NY
My technician called and said he was 10 minutes away. He then called back when he was in my driveway saying he wasn’t able to look at my washer without having my receipt. I took picture of model and serial number & sent it where they told me. He was in and out & moved the washer one inch & it still isn’t working properly. I am very very disappointed & need to make another appointment.
Response from Appliance Tec:
It seems that there may be a misunderstanding since you were not at the home at the time of service. The problem and solution was explained to whoever was at the home but it seems that information wasn't passed on to you. We will contact you to make sure everything is explained properly.
Well done
George - Rochester, NY
Well done
Karen
James, I am Karen, spouse - Fairport, NY
Could now have experienced better service!!
Great Service on crap Whirlpool fridge
Kenneth - Canandaigua, NY
Polite, professional service!
Great service
Jennifer - Brighton, NY
Very professional and friendly technician who was really honest and saved us time and money.
On Time - What's not to Love?
Lynda - Webster, NY
Our Electrolux Induction range needed a part that had to be ordered. We knew when the return visit would take place, and the job was completed as promised. Both technicians were intelligent, courteous, pleasant and efficient. What's not to love?
Warrenty Repair
David - Walworth, NY
It took 2 weeks for the diagnosis visit and 2 more weeks for the replacement parts to arrive. Tanner was not familiar with the model as it is new this year. He worked hard and was conscientious.
Great service
Michele - Rochester, NY
Not fixed but good advise
Tom - Penfield, NY
Great
Great service
Kimm - Rochester, NY
Robert
Robert - Rochester, NY
Great repair MAN
Nancy - Rochester, NY
The service man was wonderful but having to wait 3 weeks for repairs on a dishwasher I’ve had for a week is too long.
Great service
Tabitha - Spencerport, NY
He was very helpful and did an awesome and quick job!
Cheryl
Cheryl - Hamlin, NY
James identified my problem quickly and helped me make a solution decision
Professional Service
Nella - Henrietta, NY
The gentleman appeared knowledgeable and he was thorough when he checked the machine and its connections. Hopefully he has solved the problem.
Amazing service
Kim - Avon, NY
Great service. Clean, respectful and true to word
Thank you
Linda - Rochester, NY
Ref washer
Paul - Spencerport, NY
Marie
Marie - Webster, NY
Excellent service, much appreciated.
Frank - Rochester, NY
However, not sure the fix is adequate. One cycle worked fine. Another cycle didn't. In this failed cycle there was water in the machine but at a very low level. When using cancel cycle after the failed cycle, there seemed to be plenty of water draining out. All of the actions during the call seemed excellent. I will call if future cycles aren"t working.
Fantastic and Thorough
Kevin - Rochester, NY
Fixed every part of our washing machine. It’s almost like having a brand new washer.
Great Service
Loretta - Irondequoit, NY
James was timely, professional, and knowledgeable.
The tech was on time and was knowledgeable
John - Webster, NY
When II called I told the person what the problem was and was told the cost of the service call. The tech came and told me what I already knew, that it was the controller and he informed me that it was not available and he put the panels back and I was told that his supervisor would call me. The next day the tech called me too say his supervisor could not find the part. I did a internet search and found new ones and places to send them for repair. So what did I pay for?
Response from Appliance Tec:
When parts are no longer available it is an unfortunate situation for everyone involved. To us, "knowing" what is wrong doesn't happen until our technicians have their eyes and hands on the machine. We have been doing this long enough to know there are too many variables for it to be otherwise. We also cannot know the status or availability of each of the tens of thousands of parts in our industry. Regarding the part itself; we only purchase parts from factory authorized distributors and will not install re-manufactured boards which potentially could be a safety issue. If the part is found online, it would be wise to know the state of the part. Is it used? Rebuilt? Is it truly in stock? In most cases"NLA" parts that show in stock are actually not. Now to what was paid for. We were called out as professionals to diagnose a non-working oven, which we did. It is unfortunate that the part was no longer available but we can't control that. We agree that this is a frustrating situation and wish there was a different outcome. We are always available if there are any questions. 585-442-8690
Dryer repair under warranty
Dennis - Brockport, NY
great service, extremely helpful
Stacy - Irondequoit, NY
Ray
Ray - Rochester, NY
Great service
Kurt - Rochester, NY
Fantastic technician
Paul - Ontario, NY
Technician- Evan was fantastic. Knowledgeable, professional and pleasant. He made the repair and gave suggestions on how to prevent issue from occurring again.
Great service
Alexa - Rochester, NY
Our tech was so knowledgeable and kind he was great!
Very good service
Deb - Rochester, NY
Evan repaired the leak. We are very satisfied with the result.
Washing Machine Repair
Craig - Fairport, NY
Evan arrived very early in my scheduled window which was great. I described the problem, he reached in and spun the drum around a few times and said he knew exactly what it was. I asked him how long the repair would take. He said about an hour. About an hour later, he was done. Evan was knowledgeable and personable. Very willing to answer my questions. Overall, a good service call.
owner
Chris - Honeoye Falls, NY
Dave Flint work was excellent He knows what he is doing great job
All positive!
Helen - Marion, NY
Steve was prompt, efficient, courteous, cautious re: Covid rules
Excellent service!
Camy - Shortsville, NY
Steve was prompt, efficient, professional, informative, explained the problem as he resolved it for me.
Great, friendly service
Dawn - Rochester, NY
Great service and friendly tech.
Elizabeth - Webster, NY
I am completely satisfied with the service on my dishwasher, the tech knew what he was doing and was very nice.
Peggy
Peggy - Nunda, NY
Steve was polite knowledgeable and quick
Dave is a very knowledgeable and efficient tech. He promptly diagnosed and fixed the problem. I hope that you pay him a deserving wage.
Donald - Geneseo, NY
Marie
Marie - Webster, NY
Great service
Tina - Rochester, NY
James was professional and efficient.
Ellen
Ellen - West Henrietta, NY
On time, excellent service.
Maytag Service
Nicholas - Penfield, NY
Good timely service.
Review
Robert - Rochester, NY
Tech didn't have to do much. Straightforward diagnosis. He did go over options in a professional manner. Also helpful in what brands are best to look at in the new machine we will be buying. All in all tech was very professional and on time.
Dryer repair
Keith - Rochester, NY
Steve was prompt and did a professional servicing of my dryer. I would highly recommend!
Excellent service
Deborah - Rochester, NY
Steve was great. Listened and understood my problem. He explained what he was diagnosing, what he found and how he fixed it. Did his work professionally and quickly. Left everything clean and in order. Additionally, gave me advice on how to keep my appliances running in top condition even for a dishwasher which was not part of his service call. Highly recommend Steve.
Excellent service
Elizabeth - Webster, NY
The tech was very professional and very good at his job and knowledge. But Appliance Tec overbooked him with 10 booking in a 4 hr period. A little much for 1 tech so I was last on the list Not nice to do to an employee!
Excellent knowledge & service
Roger - Rochester, NY
Top Notch Service
Gerald - Caledonia, NY
Steve was very knowledgeable and professional. I would highly recommend Steve and Appliance Tec to anyone needing appliance service.
Wash machine
Caroline - Webster, NY
Evan was very professional
Washer
Greg - Rochester, NY
Washer was fixed in no time. Excellence service and price!!
Great service!
Lillie - Rochester, NY
Steve was very professional. Explain everything before service and okayed that I understood procedure, including price.
Dropped items off
Robin - West Henrietta, NY
Parts were just dropped off. No service other than that were done.
Sharlene
Sharlene - Hilton, NY
James explained everything he did to correct the problems we were having. He was very courteous.
Sharlene
Sharlene - Hilton, NY
James was courteous, explained every step he took to take care of the issues we had with the appliances.
Customer Service
Ronald - Rochester, NY
Tanner was thorough and thoughtful in his evaluation of our washer.. He gave us excellent advice concerning next steps to take concerning our needs. Thanks Tanner!!!
Renate
Renate - Webster, NY
Great Service
Ken - Ontario, NY
Great
Debra - Irondequoit, NY
44 Brantley way
Charles - Penfield, NY
Technician was great!
Mary - Victor, NY
Dave is a very knowledgeable representative for your company, as well as being a friendly technician. I know I didn't have an emergency, but was really surprised at the amount of time between the initial call to my warranty provider and the day of service. I think the guy could use some help. What would have happened if I had lost all the food in my refrigerator?
Great service
Edwin - Webster, NY
Great service
Julie - Pittsford, NY
Steve know our magical piece of Kitchenaid Refrigerator in and out. He knows exactly what to and gets to work ASAP. He’s fixes the issues efficiently and timing. He’s does an amazing job. Thanks Steve!
Brian
Brian - Rochester, NY
Came in an fixed the issue fast. Great repair!
Super service by experiences tech
Noel - Rochester, NY
Evan was super. He diagnosed our problem quickly and had the part with him to fix the oven so we could immediately use it. He was print, courteous and completely capable. I highly recommend him and Appliance Tech.
on time great service
Linda - Pittsford, NY
would recommend tech to all my family and friends
Great service
Robert - Rochester, NY
Great service
Renata - Rochester, NY
Excellent Service!
Katherine - Rochester, NY
Steve arrived when expected, and quickly took care of the issue, plus made some additional adjustments that he noticed along the way!
Great service. Long lead time to get appointment.
Garold - Williamson, NY
Great service / scheduling no so much
Christopher - Fairport, NY
Initially I thought the online scheduling process was smooth and efficient but when they could not fix the problem on the first trip rescheduling was not as smooth they only let you select a date ( not even a time window) and they are so busy it took over three weeks to get a second appointment. There is no way to use their online process and get a response because I tried that asking for information and never got a response.
Response from Appliance Tec:
Sorry to hear the struggles you had with scheduling. This isn't a normal problem for us to have and we are doing what we can to overcome it. The schedules, due to the lack of parts availability and extremely high demand this year (volume due to current situation is 50%+ higher than normal) has caused delays. We understand and regret the frustration you had and are working hard on getting back to the normal high level of service our customers expect from us.
Very professional, would highly recommend
Joseph - Rochester, NY
Response from Appliance Tec:
Is is possible the 1 Star rating was a mistake? Based on the very kind words in the notes, maybe. Always appreciate when customers to take the time to leave a review. Means a lot to us!
Laundry Center
Lou - Canandaigua, NY
Dave was great to work with, he was able to find and fix the problem and was very informative.
B
Betty - Ontario, NY
Service guy was great
David - Rochester, NY
Great service and timely. Am very happy with your service. thank you. My only critique is the amount of time it took from the day it broke until the day there was an appointment available but I understand things are due to this dumb virus and probably out of your control.
Great Service
Craig - Canandaigua, NY
Dave is extremely professional and honest. I would recommend Appliance Tech to anyone. I have been using them for a number of years now, always with the same positive experience.
Great Service
Lenny - Henrietta, NY
Tanner was able to diagnose an issue that we had been experiencing with this washing machine for a few months. He left to pick up the needed part, when he found out what the issue was and returned promptly to resolve this matter. Tanner is a very astute repair person.
Excellent Service
Terri - Pittsford, NY
Steve was courteous, knowledgeable, efficient, and professional. He explained the issue, what he was doing to fix it, and also gave suggestions for preventing future issues. 5 Stars!
Best technician we ever had.
Carol - Fairport, NY
He was extremely helpful in explaining everything to us.
Excellent All
Frank - Pittsford, NY
Excellent communication from initial scheduling through a call from technician Steve informing me that he would be at my home in 25 minutes which he was. Steve was friendly, respectful, worked efficiently and clearly explained the problem and the solution.
Great service. Friendly, neat, and efficient!
Robert - Fairport, NY
We are very pleased with the service.
Barbara - Canandaigua, NY
Dave is very knowledgeable and thorough.
Excellent
Christopher - Rochester, NY
On time per the "tracking" which helped with our busy household schedule.Very knowledgeable and gave us tips to better use dishwasher..Great job !
Excellent Service Tech
Richard - Irondequoit, NY
James, was on time to our appointment to check out my new Whirlpool refrigerator. James replaced one of the French Doors and reviewed the other damage to my newly installed fridge. James found damage that I didn’t even notice. I have a replacement fridge on the way. Thanks James great job.
Thoroughly done
David - Fairport, NY
Evan explained what was wrong, made an adjustment to the over, and solved the burner problem with a new element. Very pleasant man.
Good experience
Elizabeth - Spencerport, NY
Jason, our service tech, was on time, courteous, and knew exactly how to fix my machine.
Nancy and Charlie
Nancy - Pittsford, NY
Nick is polite, competent and I am most comfortable having him in our home.
Maria
Maria - Rochester, NY
great funny and informative
James - Webster, NY
great
Thank you!!
Jeff - Brighton, NY
Great job! Fixed our refrigerator problem quickly.
Refrigerator service was fast and well done.
Patricia - Rush, NY
Great service
Michael - Rochester, NY
James was very efficient and a pleasure to work with.
Carhy
Cathy - Geneva, NY
Excellent service
Dausy
Daisy - Rochester, NY
Answered my questions. Very polite , good service.
Efficient and friendly!!
Steve - Geneva, NY
Peggy
Margaret - Fairport, NY
Our technician Evan was very professional and spent time explaining what was wrong with our machine and let us ask him numerous questions. Our machine was leaking oil and had a bad order after each use. He cleaned it out and said he could not promise that the odor would be gone. The odor is still there but at least he explained that it was not dangerous and would not cause a fire or leak on the floor. He said we should at least get another year out of our 3 1/2 year old machine. To fix the problem would mean getting a whole new transmission which would cost more that’s we paid for the machine so we chose to not do that. We greatly appreciated all of the time and knowledge that Evan took with us.
Bruce
Bruce - Churchville, NY
Great Service
Great Service
Christopher - Rochester, NY
He did a great job and informed me throughout the process.
Friendly & great service
Bianca - Rochester, NY
Great
Superior
Craig - Rochester, NY
Great service/and communicator
James
James - Henrietta, NY
Great Service
Refrigerator repair
Jerry - Rochester, NY
Great service, on time, knowledgeable, efficient.
Good service and he knew my part was under warranty. Very neat and a real gentleman
Patti - Rochester, NY
Maytag washer.
Stephen - Fairport, NY
Evan did a great job troubleshooting my problem,unfortunately it was too expensive for me to fix!
Great Service
Carl - Penfield, NY
Terrific service!
Johanna - North Chili, NY
Great service
Nicole - Geneseo, NY
Very knowledgeable, helpful and fixed the issue
Paul
Paul - Webster, NY
The technician was kind informative and professional. David Long
Lynn
Lynn - Victor, NY
Excellent service! Very friendly and knowledgeable. Had to wait almost -0 days for an appointment though.
Great warranty coverage and service
Stephen - Victor, NY
Our tech was helpful, polite and on time. Also passed along some education about the convection feature of the oven, which I really appreciated!
Great service
Shawn - Irondequoit, NY
I appreciate the professionalism of the gentleman completing my repair! I appreciate the phones calls making me aware that he was in route to my home. I could not be present because of my work schedule, so my son had to step in for me. I do appreciate the servicemen keeping updates on his progress.
Great Service
Charlene - Rochester, NY
Tec came back and changed motor before my work lunch ended. Didn't have to take time off and the call ahead was great
Great experience
BB - Geneseo, NY
The technician, Steve Mcvaugh, did a great job fixing our washer. He was very polite and professional and got the problem fixed. Very impressed with him and Appliance Tec’s service!
Everything went well
Susan - Hilton, NY
When I first called ApplianceTec to set up an appointment, I was given a date that was a week and a half away. Fortunately, Dave had an available time much sooner than that. He came once to assess the problem with our dishwasher and then again about a week later to install new parts. He was friendly, polite and professional and worked quickly. So far, our dishwasher is working well again. Actually, I think it's quieter now than it used to be. Thanks, Dave!
Awesome service/great technician
Nerlande - Rochester, NY
The technician was personable, kind and service was done well
Great service
Tara - Rochester, NY
Very happy with straightforward booking. Excellent service all-round!
Dave was very professional and enthusiastic about his work.l would highly recommend him.
Susan - Canandaigua, NY
Debbie
Debbie - Rochester, NY
Best customer service ever. Always kept me in the loop and called to let me know part status and when he would install. The inconvenience wasn't as bad with the great service I received from him!
Ange
Angelo - Rochester, NY
Great service
John - Irondequoit, NY
Prompt, fast installation. Professional.
Great
Mike - Irondequoit, NY
David did an excellent job of diagnosing and adjusting both our washer and dryer. Both are working well and his adjustments made both units work much quieter. And no leaks
Great repair
Mike - Rochester, NY
I recommend these people again
Wendy
Wendy - Le Roy, NY
Did not fix my oven
Great service!
Alaina - Canandaigua, NY
Our technician was polite, friendly and prepared. He had the exact parts on hand to deal with our issue.
Great Service
Rent - Rochester, NY
Very professional, followed all safety protocol, repaired units and explained everything that he had to do
Brown
Raymond - Churchville, NY
Great
Great tech
Tammy - Rochester, NY
Great tech
Great fast service. No issues. Would recommend to family and friends.
Bill - Webster, NY
Great service. On time and did a good job .
Great service.
Kristin - Rochester, NY
Great Service
Diane - Rochester, NY
He explained all my concerns about issue I was having with refrigerator!
Great service
Anna - Geneva, NY
Fantastic
great service
Gertrude - Penfield, NY
Refrigerator repair
John - Pittsford, NY
Excellent technician, schedulers, use of technology to schedule and communicate. The only negative is their supplier, who had extreme difficulty in getting the necessary part to them in a timely manner. The second appointment to complete the repair after the part was ordered had to be rescheduled 3 times.
Replacing hinges on oven door
Penny - Rochester, NY
The appt was timely and the tech was extremely competent and out of there in 30 minutes or less.
Great service
Edward - Canandaigua, NY
Very quick and knowledgeable
Great service
Kyle - Irondequoit, NY
Evan was friendly and professional. He has provided service at our home twice and hopefully again if we ever need it
Final review
Richard - Canandaigua, NY
Excellent work ethic and knowledge by Dave F. Really seemed to care that we were set right with our new dishwasher.
Outstanding service
Les - Webster, NY
Dave has serviced my appliances numerous times. He is efficient, very quick, and personable. Definitely will call with any future issues and request Dave if that’s possible.
excellent service
Carolyn - Hilton, NY
Evan was great, diligent in fixing easer and professional
Marcia - Ontario, NY
Install icemaker
Dan - East Rochester, NY
called to get Ice maker working. Service tech showed up with no ice maker looked at the freezer and said one had to be ordered. A week later he returned with a new ice maker, Sevice fee plus ice maker plus installation fee plus shipping and taxes cost about $300. After 2 days only one round of ice was made. At this point it was a total waste of money and time. Hopefully it can be resolved.
Washer Repair
Mary - Rochester, NY
We would call Appliance Tec any time that we have an appliance problem. Our technician was most importantly well informed and knowledgable. Secondly, he was prompt, polite and well spoken.
Lisa
Lisa - Rochester, NY
Gas range repair
Leslie - Rochester, NY
Great service, very professional!
Victoria - Manchester, NY
Dave was prompt, considerate, knowledgeable and focused on the job he was doing. We were pleased with him and the job he did for us!
He was very good!
Barbara - Irondequoit, NY
Our tech was very knowledgeable and personable. And most importantly our oven works!
Knowledgeable tech!
Larry - Mount Morris, NY
Dave has been to our home before for a bit of troubleshooting and repair work on other appliances and seems to be a courteous and very well trained tech. Answers all of our questions about the repair and if there is anything we should be doing different to prevent further problems with our appliances.
Great service
Diane - Rochester, NY
The repairman, James was very knowledgeable. He explained what was wrong with my appliance and what would be done to fix it
Great service
Colgan - Honeoye Falls, NY
The technician was prompt, professional and polite. He also repaired my dishwasher quickly and even ran the sanitation cycle for me.
Mrs Davidson
Liliana - West Henrietta, NY
I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly
Dave is great!
Michael - Farmington, NY
Dave from Appliance Tech did a wonderful job repairing our refrigerator. Everything is now working great!
Technician was courteous polite on time took great care not to damage anything else within the kitchen he was friendly excellent work and explain in g
Ben - Rochester, NY
amazing experience
Great Service
Karen - Rochester, NY
Evan did a great job on our MayTag washer. He was so pleasant to work with.
Positive Experience
Maria - Rochester, NY
Our refrigerator was fixed in a timely manner and the entire experience beginning to end was very pleasant.
Evan was very customer centric
Tom - Irondequoit, NY
Great Service!
Gerald - Pittsford, NY
The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!
Molly
Molly - East Rochester, NY
Evan was awesome! Patient, competent, and kind.
Owner
Richard - Canandaigua, NY
Tech was great. Wore mask. Booties. Ultra polite and explained everything.
Issue not fixed
Steve - Rochester, NY
Unfortunately the issue was not solved and the tech has to come back, but can come back until July 6th. I really hope that I do not have to pay the service charge again.
Perfect
Anne - Rochester, NY
Evan was safe, efficient, and informative.
Great
Nancy - Rochester, NY
Steve showed up with the right part after reviewing the service call
Prompt and professional service!
Greg - Webster, NY
Dave was timely, helpful, and quickly resolved our refrigerator’s fan failure.
Marlene’s
Marlene - Penfield, NY
Very nice and helpful. Excellent
Warranty Repair
William - Pittsford, NY
Evan was wonderful. He followed all safety protocols and fixed our oven as promised.
Excellent service
Philip - Webster, NY
Very professional
Great Service!
Alexandra - Brighton, NY
Great Service
Nancy - Lima, NY
5 Stars all the way!!
Quick Service for Warranty Work
Ferne - Rochester, NY
Super quick service! Knowledgeable, efficient technician with good communication skills.
Jody
Jody - Penfield, NY
Good tech great service
Spence - Ontario, NY
On time kept me informed...... great service.....
Multiple visits, still not right....
Tara - Parma, NY
Multiple visits, still not right...
Good and very organized
Edward - Pittsford, NY
Dave was great in every respect. Very determined Tech and very kind guy!
Great service
Kim - Honeoye Falls, NY
Awesome
Jason - Victor, NY
Great
Nancy - Fairport, NY
Very nice gentleman and he knew exactly what to do. Very experienced! Nancy
Verry effective in finding g problem
Ray - Webster, NY
Did a great job. Found problem cause and provided me with tips for better use of my washer.
Excellent work
Tami - Irondequoit, NY
Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!
Awesome awesome awesome.
Terry - Webster, NY
Evan went above and beyond to help with our appliance issues. Great customer skillls. Send him any time
Great job and service
Scott - Penfield, NY
Great Service
Joseph - Pittsford, NY
I had to have my Maytag Refrigerator repaired. Dave was very professional, knowledgeable and did a great job.
Dave was very knowledgeable & was very professional
Ronald - Canandaigua, NY
It was under warranty, so I'm satisfied with the price.I was disappointed in the 1 week wait for service though.
Ron
Ron - Webster, NY
Very good experience.
Sandra
Sandra - Hilton, NY
Dave was knowledgeable, polite and efficient
Clean and efficient service
Steven - Rochester, NY
Very good service
Benjamin - Rochester, NY
I plan to call Appliance Tec for all my service needs that they perform.
Oven repIr
Matt Cattron - Webster, NY
Whoever is hiring at your place is doing a great job. My experience with both James and Evan was a pleasant one. Both were friendly, knowledgeable, and professional.
Great service
Maureen - Rochester, NY
David was friendly, helpful, and got the job done quick! Highly recommend!
Great Service
Holly - Rochester, NY
My tech was very professional & knowledgeable.
great service and every person we met went above and beyond to solve a stubborn problem
Joan - Penfield, NY
We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!
Exemplary Service
Doug - Canandaigua, NY
Dave is an excellent technician who worked diligently, explained what he was doing, and answered our questions.
Good, fast service.
Gary - Rochester, NY
Repairman was quick and professional.
Great
Jane - Victor, NY
Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances
Great Service
Joanne - Geneva, NY
Dave was a friendly guy, answered all my questions, would definitely call him again!
Sid
Sidney - Rochester, NY
Excellent
Maura
Maura - Webster, NY
Great service.
Very Professional and knowledgeable
Bill - Hamlin, NY
Explained symptoms over the phone. David arrived on time and with the probable part needed on hand. Quickly diagnosed the problem, and had the correct part. He explained everything and replaced the worn out part. Ran diagnostics to ensure it solved the problem. Our washer works like new again. Couldn’t be happier and will highly recommend this company to friends and colleagues.
Joan Klobusicky
Joan - Webster, NY
David L.
FREEZER WHIRLPOOL KRFF707ESS01 Found ice building on freezer bottom. Cleaned drain tube and removed ice from defrost pan and freezer bottom.
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced main control and led driver for not inconsistent temp and lights sometimes not coming on. Found the dispenser motor is seized. Ordering motor; ordrng 1 W10822606 (motor)
Steve M.
REFRIGERATOR KITCHENAID KRFC300EWH01 Ordering fresh food section door gaskets for ripped gaskets. ; ordrng 2 W10830189 (gasket-fip)s
David L.
REFRIGERATOR MAYTAG MRT118FFFH05 Replaced fresh food thermistor and control due to temperature issue. Customer to monitor.
David L.
RANGE MAYTAG MER8800FZ2 Replaced harness and terminal block due to thermal damage. Tested burners and oven. Testing ok
Steve M.
DISHWASHER WHIRLPOOL WDT750SAHV0 Ordering spray arms and motor sump for not pushing water causing poor wash. ; rqstng P&A on 1 W10837249 (spray arm lower) and 1 W11087376 (pump&motor) and 1 WPW10498900 (spray arm)
Steve M.
DISHWASHER JENN AIR JDB3600AWS5 Ordering spray arm for broken arm. Ordering drain hose for restrictions causing slow drain ; ordrng 1 8269144A (drain hose) and 1 WPW10320512 (arm-spray)
Tanner R.
DISHWASHER MAYTAG MDB4949SHB0 Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 no heatF6E4 float switch open.Cleared errors. Manually actuated float switch and switch clicks open and closed. Ran autodiagnostic cycle. Unit filla properly. Wash motor never starts. Inspected control and found motor circuit unplugged. Secured motor connector. Tested unit and unit tested good.
James J.
OVEN WHIRLPOOL WFE525S0HS1 Q1 n. Q2 n. Q3 n. Replaced control and tested bake and broil. Elements cycle properly. Customer is to monitor; dspstn on spec-tagged invntry: 1 W11256088 CONTROL
Dave F.
REFRIGERATOR WHIRLPOOL WZF34X20DW01 "Freezer door isnt sealing .found the top is sunk in not sealing correct, ordering new door W10746789; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate)"
Dave F.
RANGE WHIRLPOOL KSGG700ESS2 "Simmer burner not lighting all the way . Adjusted burner flame with no change . Unit needs new burner head , ordering burner head W11436986. Direct ship to customer ; ordrng 1 W11436986 (Burner head ( direct ship to customer ))"
Tanner R.
WASHER WHIRLPOOL WTW5005KW0 Q1 no Q2 no Q3 no. Replaced ACU. Calibrated unit. Tested unit via autodiagnostic and unit tested good.
David L.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced control and extension due to ice issues. Unit had a full bin when I arrived. No errors. Customer to monitor.
James J.
RANGE WHIRLPOOL WEE745H0FS2 Q1 n. Q2 n. Q3 n. Unit giving cooling fan error. Found cooling fan spinning too slow in diagnostics. Need fan; ordrng 1 W11107275 (Cooling fan)
Tanner R.
DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noReplaced door switch. Tested unit and unit tested good.
James J.
MW-HOOD COMBO WHIRLPOOL WMH32519HW4 Q1 n. Q2 n. Q3 n. Unit not running through cycle every time and makes buzzing noise. Tested door switches. Need control; ordrng 1 W11342846 (Control)
Tanner R.
WASHER WHIRLPOOL WTW4816FW2 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via autodiagnostic and unit tested good.
Dave F.
DRYER KENMORE 110.6671269 Dryer motor is bad . Rollers are seized would need repair kit . Drum bearing is worn out . Door seal would need to be replaced as its broken . Customer is going to seek new machine ; rqstng P&A on 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 279441 (bearing ring) and 1 W10861521 (seal-door)
David L.
MW-HOOD COMBO WHIRLPOOL WML55011HS5 Unit will not heat due to a failed diode. Ordering diode mag tube and cap. ; ordrng 1 W11402082 (Mag tube) and 1 W11256462 (Diode) and 1 W11213318 (Capacitor)
David L.
DISHWASHER WHIRLPOOL KDPM604KPS0 Unit was making around noise on start up. Noise was not there when I arrived. Removed drain pump to check for chopper. There was not a chopper on the pump or in the drain line. Re installed pump testedUnit agin to leak check. Unit tested ok
David L.
DRYER WHIRLPOOL WGD4815EW2 Found open dryer ignitor preventing u it from heating. Unable to test gas valve completely with the unit in this state. Ordering burner assembly which includes the ignitor. ; ordrng 1 W10823508 (Burner assembly.)
Evan E.
WASHER MAYTAG MHW7000XW2 Customer stated that unit is flashing error code. Discovered F1e2 code for for internal motor control failure. Ran test 3 on tech sheet. Confirmed voltage at MCU. Unit will need MCU. Ordering MCU ; ordrng 1 WPW10374126 (PLEASE ORDER FROM MARCONE )
James J.
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 n. Q2 n. Q3 n. Replaced pump and control and tested. Pump functions properly. Found lower spray arm fell off and melted to heater. Ship spray arm to customer; ordrng 1 WPW10491331 (Spray arm direct ship to customer)
James J.
DRYER MAYTAG MEDC465HWO "Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Noise coming from motor. Motor under ten years warranty. ; ordrng 1 279827 (Motor), dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK"
David L.
WASHER MAYTAG MVWB865GW0 "Console will not accept selections. Lid is broken. Quoted for both. The customer will let us know when they are ready to proceed with the repair. ; rqstng P&A on 1 W11135391 (Console) and 1 W11259006 (Lid), dspstn on spec-tagged invntry: 1 W11162440 CONTROL"
James J.
WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit leaking. Found hole in bellows at top and leaking on bottom. Rubber shavings all inside cabinet. Need acu and bellows. ; ordrng 1 W11322903 (Acu) and 1 W11314648 (Bellows)
Steve M.
REFRIGERATOR JENN AIR JCD2595WEK00 "Found the ice maker mold is deteriorating and the laser control is not sending power to ice maker. Quoted for parts and labor; rqstng P&A on 1 2198597 (icemaker assy) and 1 W10757851 (cntrl-elec), states that autho needed"
Steve M.
RANGE KITCHENAID KSDG950ESS1 Replaced control for low speed downdraft not responding. Same result. Ordering blower; ordrng 1 W10921431 (motor-blwr)
Evan E.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replacing control per techline due to control failing to operate interior lights inside fridge and freezer. Replaced control. Lights will now flicker but not stay on. Ordering upper led harness and modules ; ordrng 1 W11205082 (UPPPER LED HARNESS W/LIGHTS ) and 1 W11462342 (ICE MAKER LIGHTS )
James J.
STACKED LAUNDRY GE GUD27ESSM1WW Q1 n. Q2 n. Q3 n. Unit leaked all over floor. Water stains on washer base. Unit overflowing during rinse. Inspected pressure hose. Need control; rqstng P&A on 1 WH16X27251 (Control)
Evan E.
WASHER MAYTAG MVWC565FW0 Attempted to replace gear case due to unit failing to properly engage into spin. Cannot remove agitator. Will need to be broken off to service. Ordering agitator ; ordrng 1 W11161960 (ORDER FROM MARCONE )
Tanner R.
WASHER MAYTAG MVWB835DW4 "Q1 no Q2 no Q3 noComplaint of no operation. Power cycling does not work. Following stored errors:F5E1 lid lock errorF2E1 stuck keyAble to obtain errors. Unit just beeps when trying to run diagnostic. Ordering ACU, UI, and lid lock in case lid lock error is true.; ordrng 1 W11170706 (ACU) and 1 W11115285 (Fascia) and 1 W10810403 (Lid lock)"
Evan E.
OVEN WHIRLPOOL WOD51ES4ES01 Unit is flashing F1e1 code for internal error along with door like for f5e1. Unit will not stop attempting to lock door and will not run bake or broil. Ordering control and UI ; ordrng 1 W10807576 (CONTROL ) and 1 WPW10752316 (UI )
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Replacing tracks and upper rack due to rack failing to glide properly on tracks. Replaced all parts and tested rack for customer. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL GX5FHTXVY00 Customer was concerned with fluctuating temperatures in the freezer and fresh food section. Put unit into diagnostics to run test to compressor condenser fantast. Was unable to get compressor to start. Waited approximately 15 minutes for equalization still would not start. Replace start device with a spare from the truck unit tested good. Did not charge for relay
Steve M.
DISHWASHER WHIRLPOOL KDTE234GPS0 "Replaced top rack adjusters for broken tabs. Customer stated unit is not washing. Tested with glass on door. The spin arms are all moving and water is spraying properly. Recommended customer to run hot water at sink prior to use and use the high temp wash option. Recommend to also use rinse agent. Ordering screen for bent screen that will not seat properly; ordrng 1 WPW10463906 (SCREEN), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
Evan E.
MW-HOOD COMBO WHIRLPOOL KMHS120ESS10 Customer stated that unit was sparking inside cavity of microwave. Discovered that ceramic support in rear of cavity was cracked. Replaced supports and tested unit. Unit tested good
James J.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Q1 n. Q2 n. Q3 n. Replaced control and ui. Ran defrost cycle in diagnostics. Customer is to monitor
Tanner R.
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of burning smell. Belts are spinning around pulleys but not turning them. Belts are dry and no longer provide friction to spin/drain.; ordrng 1 12112425 (Drive belts)
James J.
WASHER WHIRLPOOL WFW5620HW0 "Q1 n. Q2 n. Q3 n. Panel will lock itself, not start, or cancel a cycle. No error codes. Replaced control panel. Tested washer and it functions properly. Customer is to monitor if problem persists replace acu"
James J.
RANGE WHIRLPOOL WEG745H0FS0 Q1 n. Q2 n. Q3 n. complaint of unit underheating. Burners not turning low enough. Microwave gets too hot when cooktop is used. Storage drawer gets hot when oven is used. Self clean not working. Tested oven and it was 20 degrees under temp. Calibrated oven and tested and temp is 350-370 on 350. Adjusted burners and verified cooling fan functioning. No error codes on range or mw. Suggest customer calls aqua lift team.
Dave F.
WASHER WHIRLPOOL MHW6630HC0 Dispenser drawer is leaking . Unit needs new dispenser. Ordering part W11465533 . Customer has 5 year warranty on unit .needs to call it in . Took photo of proof of purchase ; ordrng 1 W11465533 (Dispenser)
Tanner R.
WASHER WHIRLPOOL WTW7120HW0 "Q1 no Q2 no Q3 no*model number cannot be obtaimed due to lid being locked*Complaint of unit stopping mid operation. Smell of burning. Now inoperable. Garments locked inside.Cannot enter diagnostic. Confirmed 123.6 VAC to ACU. .9 VDC from ACU to UI. Proper voltage is 5 VDC. Unit still locked and full of water. Drain issues leading up to service call. Ordering drain pump, ACU and UI; ordrng 1 W11387680 (ACU) and 1 W11094978 (Fascia) and 1 W11396717 (Drain pump)"
Tanner R.
WASHER MAYTAG MVWB765FW1 "Q1 no Q2 no Q3 no.Complaint of error message then cycle stops. Intermittent issue. Following stored errors:F6E2 UI ACU communication errorF2E1 stuck keyRan autodiagnostic and completed without issue, continuity to UI harness is good. Ordering UI and ACU; rqstng P&A on 1 W11135392 (ACU)"
James J.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Q1 n. Q2 n. Q3 n. Unit not making ice. Found fill cup frozen. Defrosted icemaker and cycled. Icemaker quit halfway through cycle and had to reset power. Replaced icemaker and cycled.
James J.
DISHWASHER MAYTAG MDB8959SFE4 Q1 n. Q2 n. Q3 n. Authorization mutxp00ap1. Replaced adjusters and tested.
James J.
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n. Q3 n. Unit squeaking during spin. F7e9 locked rotor. Lid not unlocking. Can't start spin in diagnostics. Plugged washer into separate outlet and ran spin cycle successfully. Error code did not reappear. Calibrated control. Customer is to monitor
Evan E.
WASHER WHIRLPOOL NTW4516FW3 Customer stated that unit would not respond to commands. Upon article led verification light was on but control would not respond to commands. Reset control and then attempted to test unit. Unit began to function. Got unit into diagnostic and discovered f5e1 code for lid lock fault. Tested lock. Lock tested good. Ran diagnostic cycle to confirm function. Unit tested good
Tanner R.
WASHER WHIRLPOOL WTW5000DW1 Q1 no Q2 no Q3 noReplaced gearcase and drive hub. Calibrated unit. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W10528947 HUB
Tanner R.
RANGE Refrigerator n/a Service fee coveree under 98718.Complaint of water dripping into FF section. Inspected drip pan and found drain tube frozen over. Defrosted freezer. Blew steam down drain tube and cleared ice/debris.
Dave F.
REFRIGERATOR KITCHENAID KRMF706ESS01 User interface on the left hand drawer is shorting out the unit causing it to have a Power failure. Found the wires by the UI were corroded . Unit needs new door . User interface in drawer and UI in the main door for not functioning correctly. Checked thermistors in diagnostics and they passed . Both sections are frosted up . Customer needs to turn unit off and leave it off for more then 24 hrs . Unplugged the UI in drawer for now customer will monitor to see if PO comes up again. Refrigerator section was 50 degrees due to frosted up evaporator. ; rqstng P&A on 1 W10815669 (dor-fip ss) and 1 W11330971 (User interface) and 1 WPW10769076 (cntrl-elec)
Dave F.
DISHWASHER KITCHENAID KDTM354DSS4 Dispenser door spring fail on dispenser l replaced and tested . Unit tested good l
Steve M.
DISHWASHER KITCHENAID KUDU02FRSS3 Found the door is popping open during the cycle and not finishing the cycle. Quoted for hinges replacement; rqstng P&A on 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge LEFT)
Dave F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 F2E2 error code Ui not responding. Ordering control and Ui . This is a vacation home so customer is not the year round . Schedule job when parts come in ; ordrng 1 W11305308 (cntrl-elec) and 1 W11368911 (UI)
Dave F.
DISHWASHER WHIRLPOOL WDF520PADM7 Gasket is leaking on the top causing water to leak by the handle . Unit needs new gasket WPW10524469; ordrng 1 WPW10524469 (gasket)
Dave F.
DRYER MAYTAG MEDX655DW1 Timer is not advancing .has power going to it . Ordering timer WPW10642928. Customer needs to clean the vent and change the piping from the unit to the wall . Would recommend using flex pipe .; rqstng P&A on 1 WPW10642928 (timer)
David L.
DRYER WHIRLPOOL MED7230HW0 Replaced acu and moisture sensor harness due to drying issue. Customer to monitor
Tanner R.
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of burning smell. Belts are spinning around pulleys but not turning them. Belts are dry and no longer provide friction to spin/drain.; ordrng 1 12112425 (Drive belts)
Steve M.
COOKTOP KITCHENAID KCGC506JSS00 Front and right burners have delayed lighting. Ordering flame spreaders and caps ; ordrng 1 W11344538 (CAPS) and 2 W11344539 (SPREADER TWO)s
Evan E.
DRYER MAYTAG MEDX655DW1 Customer stated that unit was failing to heat but would tumble. Discovered that thermal cut off wire was not fully seated on connector causing unit not to heat. Reseated connector and tested unit. Unit now heating as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Dave F.
DISHWASHER MAYTAG MDB7959SHZ0 Door isnt closing or latching . Replaced latch and adjusted the unit legs for better door closing . Tested unit . Tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Found a box of food pushed up against damper that was stopping cold air from entering fresh food section. Moved box. The freezer light switch is broken. Ordering switch. ; ordrng 1 W11396033 (SWITCH )
Dave F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Ice maker isnt finding home position E2 error code . Cycled ice maker in diagnostics didnt cycle . Installed new ice maker . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Tanner R.
WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 noComplaint of unit shaking. Washes with zero water. Following stored errors:F0E4 spin limited by water tempF0E3 overload errorF0E9 off balance pauseF0E5 off balanceSwapped water supply hoses to proper ports. Ran autodiagnostic and unit tested good. Reviewed use and care of this machine. With water corrected no other repairs reccomended.; dspstn on spec-tagged invntry: 1 W11419171 CONTROL
Dave F.
WASHER WHIRLPOOL WTW5100HC0 No errors codes . Tested unit in diagnostics. Unit tested good .calibrated unit . Customer said that unit will just continue to sense but not fill tested both hot and cold in normal cycles. Tested unit in manual cold water will fill but hot water wont . Ordering valve and control.; ordrng 1 W11165546 (valve) and 1 W11498802 (Control)
David L.
RANGE KITCHENAID KSGG700ESS1 Replaced cooling fan and co from due to fan speed error. Preheated oven without issue.
Steve M.
OVEN-MW COMBO KITCHENAID KOCE500EBS04 Found the junction box wiring had popped behind oven. Replaced two wire nuts and fastened. The oven is working as expected.
David L.
REFRIGERATOR KITCHENAID KBFO42FTX00 Replaced die dryer and evaporator due to poor cooling unit began cooling normally after installation customer to monitor for 24 hours
David L.
REFRIGERATOR WHIRLPOOL KRFC302ESS Replaced right side ff gasket.
Steve M.
MICROWAVE WHIRLPOOL WMH53521HZ3 Found the bulb was loose and would not turn on. Tightened bulb and it works as expected.
David L.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced broken upper rack adjusters. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Evan E.
DISHWASHER WHIRLPOOL MDB8959SKZ0 Replacing drain pump due to unit failing to drain after cycle is finished. Replaced drain pump. Unit tested good
James J.
COOKTOP KITCHENAID KFGU706VSS04 Q1 n. Q2 n. Q3 n. replaced harness. Tested burners. Unit functions properly
James J.
MICROWAVE WHIRLPOOL WMH32519HZ5 Q1 n. Q2 n. Q3 n. Unit not always engaging bottom interlock switch with door closed. Rh cabinet bowed out. Lh cabinet bowed in. Door sagging about 1\4 inch. Adjusted interlock switches and door and tested. Unit functions properly. Customer is to monitor if problem persists unit needs replacing due to frame damage.
David L.
DISHWASHER KITCHENAID KUDC10FXSS6 Replaced unresponsive keypad. Unit tested ok; O-emld tckt
Evan E.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Customer stated that lights inside cabinet are flickering intermittently. Discovered that refrigerator led is master that is causing issue. Ordering LED module ; ordrng 1 WPW10515058 (LED MODULE )
James J.
REFRIGERATOR WHIRLPOOL WZF34X16DW06 Q1 n. Q2 n. Q3 n. Unit vibrates very loud. Adjusted process tube and front feet and noise went away. Unit has no back wheels. Called techline to verify that unit doesn't require them. They said this model does not use wheels.
James J.
COOKTOP JENN AIR JEC3430HB00 Q1 n. Q2 n. Q3 n. Cooktop is separating from frame on the side. Frame is glued to top from factory. Need cooktop. ; ordrng 1 W11261602 (Cooktop)
James J.
REFRIGERATOR WHIRLPOOL WRS571CIDW01 Q1 n. Q2 n. Q3 n. Installed lock nut under door screw and aligned doors. Unit functions properly.
James J.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Customer cancelled service
James J.
DISHWASHER KITCHENAID KDFE104HPS1 Q1 n. Q2 n. Q3 n. Unit leaves water in tub after cycle finished. 6-4 error. Tested drain pump to disposal and it functions properly. Need control; ordrng 1 W11305303 (Control)
Dave F.
WASHER MAYTAG MVWX550XW1 Replaced capacitor tested unit tested voltage from control getting 120v during spin. Ohm out the motor 5.6 ohm on each winding which is good. Reseated connections to all components. Ran calibration and auto diagnostics. Unit tested good if . Any problem persists order W10836348 . Motor is still under warranty until June .
James J.
OVEN WHIRLPOOL WFE525S0HS1 Q1 n. Q2 n. Q3. N. Unit stayed in bake cycle after cycle cancelled. Tested element and checked harness for melting. 247 volts to range. Need control. ; schdld next appmnt for 2/10 WED PM
Tanner R.
WASHER WHIRLPOOL WFW6620HC0 Q1 no q2 no q3 noReplaced door assembly. Tested unit and unit tested good.
Tanner R.
WASHER MAYTAG MVWB835DW4 Q1 no q2 no q3 noComplaint of intermittent operation. No spin Following stored errors:F5E1 lid switch errorF0E3 overload error.Ran autodiagnostics and unit does lock and spin however lock LED does not come on. Ran LED test and light comes on. ACU not recognizing lid is locked. Ordering lid lock assembly and ACU.; ordrng 1 W10810403 (Lid switch) and 1 W11170706 (ACU)
Tanner R.
DRYER WHIRLPOOL WGD75HEFW0 "Q1 no q2 no q3 noComplaint of not drying clothes. Following stored errors,:F4E3 restricted air flow.Tested dryer and heat cycles properly. Ran auto cycle and cycle turned off in minutes. Dryer is sensing dryness. Vent is currently mangled and pinched. Needs to be replaced. Advised customer replace venting."
Tanner R.
WASHER MAYTAG MVWX655DW1 Q1 no q2 no q3 noComplaint of washer leaking. Ran complete fill and drain and no leak. Searched basement for source of water and found humidifier pump on furnace is leaking. Advised customer to call maintenance for resolution.
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer is having temperature concerned with refrigerator. The freezer temps are warming enough to thaw food. The door ajar signal was staying on and the led lights were sometimes not lighting. Ordering main control and led driver; ordrng 1 W10830288 (LED CONTROL) and 1 W10843055 (cntrl-elec)
Tanner R.
WASHER WHIRLPOOL WTW7120HW0 Q1 no q2 no q3 noComplaint of intermittent stoppage during spin and bulky loads. No stored errors. Ran autodiagnostics and unit tested good. Based on customer feedback unit is doing off balance pause. Reviewed use and care for unit and load balancing.
Evan E.
RANGE WHIRLPOOL WFG320M0BS3 Replacing door glass due to original outer glass shattering when customer attempted to open door. Replaced glass. Reassembled door. Unit tested good
Tanner R.
DISHWASHER KITCHENAID KDTE204EPA3 "Q1 no q2 no q3 noComplaint of no clean. Following stored errors.F5E1 latch error. Ran diagnostic and unit runs and fills properly. Examined spray arms and spray arms clogged with debris. Sump filter broken. Ordering new spray arms and sump. Drain and cancel button gets stuck. When cancel draining the unit starts to drain then cancels the drain. When doing UI test led would go out then unit would cancel test and drain. Ordering new console.; rqstng P&A on 1 WPW10463906 (Screen) and 1 W11101428 (Spray arm) and 1 WPW10448645 (Upper spray arm) and 2 WPW10546503 (Adjuster assembly)s and 2 WPW10195840 (Positioner)s and 2 WPW10195839 (Adjuster strap)s and 1 W10891913 (Console), dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER"
Evan E.
OVEN WHIRLPOOL WFG505M0BW2 Customer stating that unit was smoking from control panel and would not operate. Upon inspection discovered that control experienced thermal event at control causing issue. Replaced control. Tested unit. Unit tested good
Steve M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Found damper is not stopping and constantly opening and closing. Ordering damper; ordrng 1 W11236851 (DIFFUSER)
Dave F.
OVEN MAYTAG MER8800FZ2 Tested all functions manually in diagnostics. All elements are working and temp sensor was reading room temp . Ran auto test in diagnostics. No faults control is good . Preheated to 350 . Took temperatures. Calibrated unit up five degrees. Unit tested good
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stating that unit will not agitate properly. Discovered that teeth on drive hub are stripped out causing issue. Drive hub will need to be replaced but cannot access hub without breaking wash plate off. Ordering hub and washplate ; ordrng 1 W10528947 (DRIVE HUB ) and 1 W10902814 (WASH PLATE )
David L.
DISHWASHER KENMORE n/a Removed debris from drain pump due to unit not draining. Unit tested ok
Evan E.
WASHER WHIRLPOOL MVW7230HW0 Customer stating that unit was producing a grinding noise while in final Spin and also control would intermittently not respond to commands. Discovered that rotor bolt had completely backed itself out causing rotor cover to produce noise. Used loctite and secured rotor bolt. Discovered f6e3 code for ACU failing to hear MCU. Ordering control ; ordrng 1 W11419171 (CONTROL )
David L.
COOKTOP KITCHENAID KICU509XSS00 Replaced module and burner due to feeling high voltage fuse during use. Tested large burner and power boost unit tested good. Module is ATEC warranty.
Dave F.
DISHWASHER KITCHENAID KUDE70FXSS3 "F6E6 cold water error code need to run hot water at sink before running unit . F8E1 slow drain error disposal needs to be ran prior to running dishwasher as its not draining . Cleaned filters and spray arm holes . Customer needs to use affresh dishwasher cleaner inside the unit to get it cleaned . When running it with cleaner turn on tough, Pro scrub , high temp , sani rinse and heat dry . Best cycles to run unit on are pro wash . High temp and heat dry everytime ."
David L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced torn gaskets and mullion other functions tested ok.
David L.
WASHER WHIRLPOOL WTW5105HW0 Console has failed and will not make sounds when its supposed to. Ordering control and console. ; ordrng 1 W11478519 (Console) and 1 W11387685 (Compressor control)
Dave F.
WASHER WHIRLPOOL WFW9550WW10 Bellow has discoloration. Little water leak between bellow and bottom of glass door . Cleaned glass and tested no leaks now . Clean drain filter . Customer needs to run affresh in the clean washer cycle as machine is starting to smell . . Ran clean washer setting unit is working as expected.
Dave F.
REFRIGERATOR KITCHENAID KRFC704FBS01 Replaced wire harness to the heater in the freezer section . Heater is now working and defrosting as expected. Replaced heater on water filter housing . Tested unit tested good . When testing ice maker fill in diagnostics you need to test door water dispenser first before testing ice maker fill .
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door handles and kickplate. New door was damaged re ordering door ; ordrng 1 W10600071 (Cap) and 1 LW10599404 (Door)
Steve M.
WINE COOLER KITCHENAID KUWO24RSBX01 Found compressor is running hot and showing signs of low charge. The unit needs a compressor and evaporator. The evaporator is not available. Recommended customer replaced wine cooler.
Dave F.
DISHWASHER MAYTAG MDB8969SDM0 Adjusters were broken . Replaced adjusters and tested unit in diagnostics. Unit tested good . ; used 2 WPW10546503 (ADJUSTER) from stock
Tanner R.
DRYER WHIRLPOOL MGDB766FW0 "Q1 no q2 no q3 noComplaint of dryer noise. Ran unit and noise is constant. Repaired with dryer repair kit. Fainter noise still present. Observed dryer ring has fallen off. Ordering new felt ring.; ordrng 1 W10612022 (Door felt), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
David L.
DISHWASHER KITCHENAID KDTE204DSS Customer could not get unit to start. Removed front to check voltage. When panel was removed the UI began to function. Reseated all connections. Unit tested good. No errors in diagnostics. Customer to monitor
Steve M.
COOKTOP KITCHENAID NA123 Found the front left and right rear switches are not sending power to ignitor. The screws in burners are all seized. The screws would need drilled and all the burners and orifice holders would have to be replaced to repair switches. Customer is going to replace.
Steve M.
WASHER MAYTAG MVWB955FC0 Customer states unit is coding during wash randomly. Cleared pressure dome with drill bit. Noticed the water valve hums but does not send water during diagnostics. The water valve works during a normal wash. Put comforter in wash and started wash. Customer is going to monitor
Dave F.
REFRIGERATOR KITCHENAID KURL104EPA00 Gasket is not staying in the door . Tried to reseat gasket did not work. Ordering new gasket . Customer talked about vibrating coming from unit but was quiet while in home . ; schdld next appmnt for 2/18 THU !
Evan E.
DISHWASHER WHIRLPOOL WDF540PADB3 Customer stating that unit is leaking from front middle of door discovered unit is leaking directly from vent for door. This is an airflow issue. Unit is not venting correctly. Ordering fill valve/vent assembly ; ordrng 1 WPW10195536 (FILL ASSEMBLY)
Dave F.
RANGE WHIRLPOOL WFC150M0EW3 Replaced wire harness and installed a new cord . Tested unit . Tested good
Steve M.
WASHER MAYTAG MVWB835DW3 Found the shifter mechanism was missing. Removed mechanism from gearcase that was replaced on Monday and installed it to gearcase. The washer is now working as expected.
Steve M.
MICROWAVE WHIRLPOOL KMLS311HWH1 The buttons on right and left side panel are wearing and becoming faded. Quoted for both panels. ; rqstng P&A on 1 W11226994 (PANEL RIGHT) and 1 W11226999 (PANEL LEFT)
Evan E.
DISHWASHER KITCHENAID KUDS35FXBL2 Replacing wash motor due to impeller on wash motor breaking causing chopper not to operate and unit not to clean properly. Replaced wash motor. Tested unit. Unit testing good. Still waiting for dispenser to arrive ; O-emld tckt
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 E2f2 error. Removed console from control . Could not get UI to respond. Ordering control and UI; ordrng 1 W11368911 (ui) and 1 W11305308 (Control)
David L.
WASHER MAYTAG MVWC465HW2 Replace control lid lock and all encoders due to unit intermittently locking or unlocking the door. Calibrated unit customer to monitor if issue persists customer will need to have this unit placed on a dedicated circuit breaker; dspstn on spec-tagged invntry: 1 W11307244 LATCH
David L.
REFRIGERATOR WHIRLPOOL MRT118FFFE05 Customer concerned with temperature settings in the freezer not pulling the freezer down past 12°. Found freezer running at 4-5 degrees F. Verified the the frost pattern on the evaporator was full. The unit did not have much product inside which will cause larger temperature swings. Recommending that the unit be loaded if possible. Unit tests ok
David L.
RANGE MAYTAG MER8800FZ2 Unit is not getting proper voltage because theres thermal damage to the wiring harness at the terminal block. Ordering harness and black. Range cord is OK; ordrng 1 W11188459 (Harness) and 1 WPW10245259 (Block)
David L.
DRYER ESTATE TGDX640EQ3 Customer was concerned from an orange glow coming from the front panel of the dryer. Found that the plug on the front panel was missing allowing the customer to view the igniter glowing when heating. Explain that this is normal operation and its not dangerous. Removed front panel and drum to inspect the condition of the inside cabinet cabinet was clean. Replace gas valve coils as a precaution. Dryer tested good; used 1 279834 (Coil) from stock
David L.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Unit is not producing ice. E2 ice maker error. Motor would not turn in test 57 WPW10764668 icemaker needs to be replaced. Customer was only interested in a diagnosis and did not want to go any further
David L.
REFRIGERATOR AMANA ART318FFDW07 So I was concerned with inconsistent temperatures in the fresh food section. Found frozen product in the fresh food section because the unit is installed in an unheated garage. Ambient temperature inside the garage was very low. Explain to customer that the unit cannot operate normally in these conditions and that the unit will need to be moved into a heated area during the colder months.
David L.
DISHWASHER KITCHENAID KUDC10FXSS6 Spoke to customer. Issue is with the keypad becoming non responsive Intermittently and then has failed completely. Console is on order. Rescheduled customer ; schdld next appmnt for 2/4 THU !
Dave F.
DRYER AMANA NED4655EW1 Wire to block of the dryer was not correct. Fixed wiring . Unit tested good . Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Dave F.
DRYER WHIRLPOOL WGD5620HW1 Dryer not turning on . Checked power to unit has power . Checked status LED on control board no led lighting up . Ordering control and UI; rqstng P&A on 1 W11417009 (Control)
Dave F.
DRYER MAYTAG MED6630HC1 "Nozzle not shooting mist but a stream . Called techline SR 7729717293 , found rubber grommet on under the nozzle and there isnt supposed to be one . Wasnt allowing the nozzle to tighten all the way . Removed grommet and tested unit in diagnostics. Showed customer unit is working as expected now . Unit tested good ."
Dave F.
RANGE WHIRLPOOL WFE525S0JS0 inspected the unit for damage did not find any . Neither did the customer. Customer was unsure why we were there .gave tips on unit . Customer instruct .
Dave F.
WASHER MAYTAG MHW6630HW0 F5E2 door lock error code . Door is locking in diagnostics but not when trying a regular cycle . . Ordering new door lock W11316250 and ACU W11322883. ; ordrng 1 W11316250 (latch) and 1 W11322883 (cntrl-elec)
Dave F.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced freezer door for being scratched . Door is good . Found LED light out in freezer . Replaced LED in freezer tested good . ; used 1 W10695459 (MODULE) from stock
Tanner R.
DISHWASHER KITCHENAID KDPE234GPS0 Q1 no q2 no q3 noReplaced UI. Tested unit via autodiagnostics and unit tested good.
Tanner R.
WASHER MAYTAG MHW5500FC1 Q1 no q2 no q3 noComplaint of no operationFollowing stored errors:F6E2 UI to ACU communication error. Power cycled unit. Was able to run diagnostic cycle. F6E2 still present. Ordering UI and will return UI and ACU to replace both boards together. ; rqstng P&A on 1 W10911044 (UI)
Tanner R.
DRYER AMANA NGD4655EW2 Customer cancel. Service not needed
Tanner R.
WASHER WHIRLPOOL WTW8500DC0YW10754448 "Q1 no q2 no q3 noComplaint of unit not running through cycles. Following stored error:F7E5 basket speed faultRan autodiagnostics. During spin agitator spin and not basket. Inspected under unit and found gearcase oil all over lower of unit. Ordering new gear case, rotor, clutch.; rqstng P&A on 1 W10754161 (Rotor) and 1 W11027980 (Rotor bolt) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11455453 (Gearcase)"
Tanner R.
DISHWASHER MAYTAG MVWB765FW3 Q1 no q2 no q3 noComplaint of no spin. Intermittent. Following stored errors:F3E2 inlet water temperature faultF0E4 spin limit by water temperatureF7E9 locked rotorConfirmed hot and cold water supply connected to correct valves. Confirmed valves actuate. Replaced inlet assembly. Thermistor in assembly no longer sensing temperature properly. Ran autodiagnostics. Unit tested good.; used 1 W11165546 (VALVE) from stock
Tanner R.
WASHER ROPER RTW4516FW2 Q1 no q2 no q3 noComplaint of no spin. Following stored errors:F2E1 stuck keyF5E1 lid lock F5E2 lid switchF7E1 basket unable to reach target rpmF7E5 basket speed error.Ran autodiagnostics and unit would not lock. Would not move through cycle unless prompted by start button. Inspected lock and found lock mechanism cut from machine and harness wire nutted together. SR7729909088- techline confirmed no service history or prior owner of this machine. SR7729799024- whirlpool trade care offering double labor to repair this machine given the additional visits needed to make fix.Ordering ACU and return with lid lock. Can further diagnose spin speed errors once those parts are replaced.; rqstng P&A on 1 W11170318 (ACU) and 1 W11307244 (Lid lock assembly)
James J.
FREEZER KITCHENAID KRFF507HBS00 Q1 n. Q2 n. Q3 n. Freezer light is out. Replaced freezer led and verified operation. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
James J.
REFRIGERATOR WHIRLPOOL KRSC703HPS01 Q1 n. Q2 n. Q3 n. Unit not dispensing water. Found water reservoir frozen. Screw missing from evap cover. Defrosted reservoir and installed longer screws in evap cover. Verified dispenser functions.
James J.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Q1 n. Q2 n. Q3 n. Unit not going into defrost cycle. Tested heater in diagnostics. Need controls. Defrosted evap ; ordrng 1 WPW10392194 (Control) and 1 WPW10336519 (Ui)
James J.
WASHER WHIRLPOOL WTW5000DW2 Q1 n. Q2 n. Q3 n. Unit non responsive. Found f12 connection shorting control. Replaced shifter and calibrated. Ran drain and spin cycle. ; used 1 W10913953 (ACTUATOR) from stock
James J.
REFRIGERATOR KITCHENAID KBFO42FTX00 Q1 n. Q2 n. Q3 n. Unit struggling to cool below 18 degrees. Evap has partial Frost pattern. Sealed system leak. Discounted labor due to recent service. ; ordrng 1 W10195924 (Evap) and 1 Sh and 1 WPW10143759 (Drier)
James J.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Q1 n. Q2 n. Q3 n. Icemaker leaking into freezer. Removed ice and replaced icemaker. Cover missing on lh side. Rh door not dealing. Customer is to monitor if problem persists replace valve. ; ordrng 1 WPW10353932 (Cover) and 1 LW10721542 (Door), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
Steve M.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced upper fresh food section leds for no light on one led of the harness.
James J.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Q1 n. Q2 n. Q3 n. Unit leaking into fresh food section and on floor. Damper broken and propped open with a spring. Damper was disconnected. Found water lines cracked on filter housing. Clip missing from filter housing. Line disconnected under lh door. Need water lines,filter housing, and damper. Left water to fridge turned off. ; ordrng 1 WPW10238123 (Filter housing) and 1 W11087463 (Damper) and 1 WPW10279882 (Line) and 1 WPW10279884 (Line) and 1 Sh"
Steve M.
DISHWASHER WHIRLPOOL KDPE334GPS0 Replaced wheel on left back for wheel fell off.
Steve M.
DISHWASHER KITCHENAID KDFE104DSS5 Found motor not starting. Quoted for motor. ; rqstng P&A on 1 W11085683 (pump&motor)
Evan E.
WASHER MAYTAG MVWX655DW0 Replacing wash basket due to splines on basket being worn causing drive hub to wear away every 2-3 months. Replaced wash basket. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced right front leg for stripped leg screw.
Steve M.
DRYER WHIRLPOOL WED4815EW1 Replaced belt for broken belt. The dryer tested good. ; used 1 341241 (BELT) from stock
Dave F.
COOKTOP WHIRLPOOL KCGD500GSS00 Self igniting burners keep clicking after being lit . Found the burner head was loosing sitting in the orifice holder. Made adjustments to Burner head for better contact . Unit is no longer sparking after being lit . Unit tested good .
Evan E.
WASHER MAYTAG LAT5005AAW "Customer stating that unit is producing humming sound while in use and will not spin. Upon inspection discovered that motor is producing sound causing issue. Ordering motor ; ordrng 1 12002351 (MOTOR ), dspstn on spec-tagged invntry: 1 12112425 BELT KIT"
James J.
WASHER MAYTAG MVWB766FW1 Q1 n. Q2 n. Q3 n. Hinge broke through lid on lh side. Replaced lid and inspected. ; dspstn on spec-tagged invntry: 1 W11259006 LID
Steve M.
WASHER MAYTAG MHW5630HW2 "Found basket is squealing while spinning and there is a lot of resistance while spinning by hand. Found rotor has a lot of wear. Sanded rotor but still lots of resistance. Ordering tub, motor and rotor; ordrng 1 W11287253 (OUTER TUB) and 1 W11314361 (ROTOR) and 1 W11354541 (STATOR)"
Steve M.
WASHER WHIRLPOOL WTW4816FW1 Found cold water solenoid on valve is shorted. Reversed hoses and wiring so customer can use washer on tap cold setting until valve is replaced. Ordering valve. ; schdld next appmnt for 2/16 TUE !
Evan E.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Q1 no Q2 no Q3 no Replaced led module due to freezer led and upper refrigerator lights failing to operate. Replaced led. Lights will still not operate. Called techline to document issue. Control is causing issue. Ordering control SR:7729909459; ordrng 1 W11224256 (CONTROL )
Steve M.
RANGE WHIRLPOOL WFG550S0HZ1 Replaced hinges for broken hinges. The door tested good ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Evan E.
WASHER MAYTAG MHW8630HC3 Customer stated that unit was just delivered and will not spin out load. Ran test cycle can unit will not engage into spin no matter what cycle selection is made. Ordering control ; ordrng 1 W11322884 (CONTROL )
Evan E.
RANGE KITCHENAID kems378sss04 Installing bake and broil element that customer has purchased for unit. Installed both parts and tested unit. Ran preheat to 325 unit heated up as it should. Unit tested good. Deducting labor from part cost. Please reimburse customer 97.47 from remaining balance.
Evan E.
WASHER CROSLEY VAW3584GW1 Unit is still experiencing same issue after initial fill unit shuts off during cycle. Checked for code. Unit displaying f2e1 code for motor control fault. Ran rinse and spin and observed unit during cycle. After initial fill. Status ledÂ’s go blank as if you were going to start a new cycle. This happens each time you try to run this cycle. Observed incoming voltage with electricity monitor to see if unit is losing voltage during this process. Tested unit 3 separate times voltage going to machine never changed. Called techline to document findings and issues. Techline agent had tech take resistance reading of motor and shifter. Both tested within range Techline recommendation is replacement of main control. ; ordrng 1 W11170317 (CONTROL )
David L.
OVEN WHIRLPOOL KOSE500ESS05 Customer was concerned with oven temperature being low. Oven was 20 degrees low. Calibrated oven up 20 degrees. Customer to monitor
Tanner R.
WASHER ROPER RTW4516FW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
David L.
REFRIGERATOR WHIRLPOOL GB2FHDXWB02 Replaced icemaker with L arm and jazz board due to no ice/no cooling old icemaker had a damage strip or preventing cycling. Will return when took his available; O-emld tckt