Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1505 customer reviews

Map of Webster, NY

Dishwasher repair




Review of Appliance Tec

I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.


Map of Honeoye Falls, NY

Great service




Review of Appliance Tec

My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.


Map of Nunda, NY

Great Job




Review of Appliance Tec

Very efficient.


Map of Conesus, NY

Excellent Service




Review of Appliance Tec

Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.


Map of Newark, NY

Great service




Review of Appliance Tec


Map of Farmington, NY

Good




Review of Appliance Tec


Map of Walworth, NY

Great service




Review of Appliance Tec


Map of Lima, NY

Prompt Service




Review of Appliance Tec


Map of Brighton, NY

Replaced defective front panel




Review of Appliance Tec


Map of Rochester, NY

Great service




Review of Appliance Tec

Shaun an was great. Quick and efficient


Thank you




Review of Appliance Tec

Did a great job. Thank yiu


Timely service




Review of Appliance Tec


Prompt & Professional




Review of Appliance Tec

Very satisfied with Evan’s efficient & knowledgable service.


The best!




Review of Appliance Tec

Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”


Great service




Review of Appliance Tec


Great service




Review of Appliance Tec

Dave was very pleasant, seemed very knowledgeable and fixed our problem quickly.


Awesome service




Review of Appliance Tec

Friendly and. Capable,,


Excellent Service




Review of Appliance Tec

Evan was a very helpful, knowledgeable, and friendly guy.


Wonderful customer service




Review of Appliance Tec

He was pleasant, capable and easy to relate to.


good service but had to wait several days




Review of Appliance Tec

Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great


Great




Review of Appliance Tec

I was pleased with the work that they showed


They did a good job




Review of Appliance Tec


Great service on 10 year old dryer




Review of Appliance Tec

Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.


Feel i was duped.




Review of Appliance Tec

Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.


Response from Appliance Tec:

Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.


good service; fair price




Review of Appliance Tec


Excellent service !




Review of Appliance Tec

Dave F. Was polite, knowledgeable and very efficient.


Great service




Review of Appliance Tec

Without even looking at the washer they brought a part but unfortunately it wasn’t the fix. They came back with the correct part quickly and install was just as fast. No complaint. Tech was professional and courteous and he knew his job. Thanks


Nice guy




Review of Appliance Tec

No work performed because I declined (too expensive) but he was a nice guy and seemed knowledgeable. I’d use them again. Also arrived exactly as stated. On time.


Very helpful




Review of Appliance Tec


Great service




Review of Appliance Tec

Evan was very helpful, informative and got the job done.


Great service




Review of Appliance Tec

Great service and service people. Had Microwave fixed in no time at all.


Dave did an excellent job diagnosing the problem, even without being able to install and see if it worked.




Review of Appliance Tec


Great Service




Review of Appliance Tec


Professional and effective




Review of Appliance Tec

Dave was very professional and very quickly identified the problem. He also had the part with him based on his experience with the appliance and my description of the symptoms. Fixed it on the spot with no need for a return visit.


Fast and friendly




Review of Appliance Tec

Steve was courteous and professional. Before I new it he was done and my o en works like new.


Great job




Review of Appliance Tec

Very good customer service


friendly, knowledgable tec




Review of Appliance Tec


repair of new ref with ice maker issues




Review of Appliance Tec

Great company and supper technician with excellent skill and sound knowledge of problems with our appliances. Dave did a simply a great job.


Repair of fridge




Review of Appliance Tec

Great experience! Friendly repair people, repair completed as needed.


Rob




Review of Appliance Tec


Nice tech




Review of Appliance Tec

The tech guy was very nice,professional, and knowledgeable.


Great service




Review of Appliance Tec

Very fast and neat


Great service




Review of Appliance Tec

Dave was well prepare, pleasant and efficient. He had the required part with him and completed the repair very quickly on the first visit.


Great service and especially because they had to wait for me!




Review of Appliance Tec

Great service!


Great service




Review of Appliance Tec


Friendly Service




Review of Appliance Tec

Very friendly, animal friendly and patient with me while I fit conversations around work meetings!


Fridge service call




Review of Appliance Tec

David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).


Satisfied customer




Review of Appliance Tec

Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer


Fixed the problem.




Review of Appliance Tec

I was pleased with how easily the problem was fixed, and how carefully Dave worked.


Jan 2 service call




Review of Appliance Tec

Very disappointed with Steve's attitude. We told him the convection setting did not cook the turkey after 3 hours on Christmas so we had to switch oven setting (everything was ok, just a later dinner). Steve said "I wasn't here when you took turkey out of oven"...basically calling us a liars...WOW. Dan Killoran


Excellent service!




Review of Appliance Tec


Very satisfying experience




Review of Appliance Tec

Professional and friendly at the same time


Excellent service!




Review of Appliance Tec


Quick accessibility , honest about costs and options




Review of Appliance Tec

Dave figured things out quickly . We were back to normal fast


Great service




Review of Appliance Tec

Efficient and quick repair


Suz-Ann




Review of Appliance Tec

Great service as always. Thank you Steve


Great Service




Review of Appliance Tec

The service tech was professional. He worked quickly and efficiently & was personable.


Great




Review of Appliance Tec

David was on time. Very efficient A good asset to ur company


Expert




Review of Appliance Tec

Steve was very professional, helpful, and provided a solution to our problem.


Reliable and professional!!!




Review of Appliance Tec

Evans been taking care of us for nearly give years. He’s always very professional and knowledgeable and has my appliances working well in no time. Thank you for your service!!!


Repair work was performed very professionally.




Review of Appliance Tec


Prompt service. Good repairman.




Review of Appliance Tec


Super Service




Review of Appliance Tec

Great service within the time frame explained. The problem was fixed quickly and correctly.


Did nice job fixing my problem




Review of Appliance Tec

Although it took multiple trips for him to get a replacement part that actually worked (not Evans fault), Evan did a nice job diagnosing and fixing a difficult problem with my Washer.


Serviceman did not wait for my arrival as I had asked




Review of Appliance Tec

The labor charges added to the service call charge seemed excessive.


Michelle




Review of Appliance Tec


T




Review of Appliance Tec


knowledgeable,personable,polite,warm and friendly, knew exactly what was wrong and fixed it in a timely manner. I cannot say enough about this young




Review of Appliance Tec


Quick, and efficient, thumbs up!




Review of Appliance Tec


Great friendly service.




Review of Appliance Tec

Dave was wonderful! Helpful and very knowledgeable.


David Long is exceptional




Review of Appliance Tec

David Long is exceptional. He properly diagnoses the problems and makes the associated repairs. He is thorough, meticulous, respectful, and courteous. When I need a repair I ask for David.


Great Service




Review of Appliance Tec

Evan was very professional and pleasant to work with.


Great Service




Review of Appliance Tec


Great job!




Review of Appliance Tec


Dave of app tec




Review of Appliance Tec


Very personable




Review of Appliance Tec

Very knowledgeable ordered what was needed to get the job done. Called before arrival to confirm tried to accommodate our time needs


Kyle




Review of Appliance Tec

Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!


Excellent service – very professional




Review of Appliance Tec

Excellent service – very professional


Friendly on time service




Review of Appliance Tec


good




Review of Appliance Tec


Professional and personable




Review of Appliance Tec

The technicians who came to my house were very friendly, professional and knowledgeable.


Great job




Review of Appliance Tec


Excellent service, friendly & knowledgeable tech.




Review of Appliance Tec

I was very pleased with this experience. Steve was great. Fast & efficient!


repair of KitchenAid ref




Review of Appliance Tec


Kitchen aid stove




Review of Appliance Tec

On time and very professional


Jean




Review of Appliance Tec

Great commucator. Technically strong. Washer is working well. Highly recommend.


Victor




Review of Appliance Tec

Great service


Good Service




Review of Appliance Tec

Steve was very quick in getting things fixed & double checked everything to make sure it worked great.


David




Review of Appliance Tec

Shaiman gave us prompt, courteous service. He was knowledgeable, professional, and personable. We are very satisfied!


Keelee




Review of Appliance Tec

Steve was great, he didn’t have the parts available at his 1st visit, but he was able to temporarily get my dishwasher rack to a usable state for me until he was able to return to install the parts. Thank you Steve!


Very helpful and informative




Review of Appliance Tec


Dave was awesome




Review of Appliance Tec

Dave was completely professional and friendly. He also taught me some things about how to get better performance from my dishwasher. He even made friends with my cat. And Tanner, who was training, was also friendly and helpful.


excellent customer service




Review of Appliance Tec


Ginny




Review of Appliance Tec

Evan the service tech. Was very professional, courteous and knowledgeable of his job. I am very happy and please with his works. Evan is a good value employee to his company. Evan should be recommended for his professional and wonderful work ethnics.


Technicians were friendly and efficient!




Review of Appliance Tec


Exactly what we were looking for!




Review of Appliance Tec

Our dryer button stopped functioning so we called, had a the technition came out at a time convienent to us, he troubleshooted, fixed the issue within a short period of time without charging a boatload of money to correct the problem. We will DEFINATELY call again if we need an any appliance repaired. 🙂


Great service




Review of Appliance Tec

Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.


Great




Review of Appliance Tec

I think Steve did a great job


Terrific Tec




Review of Appliance Tec

Evan was professional, helpful and informative.


Washing Machine Repair




Review of Appliance Tec

Great service. Great patience. Honest repairman.


Roy




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

Excellent service. Professional, efficient and on time. Excellent communication, before during and after service call. I highly recommend these folks.


Dishwasher




Review of Appliance Tec

Good


Leaking Washer




Review of Appliance Tec

Very professional, great service, on time.


Great service




Review of Appliance Tec

It was a great experience he was very friendly and helpful.


Great service




Review of Appliance Tec

Prompt, courteous


On time, effective service




Review of Appliance Tec

David called to let us know he was on his way. He came in with a pretty good idea of what the problem was but also checked a few other things just to sure. Had the right parts, was neat and pleasant. Very positive experience.


Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.




Review of Appliance Tec


Walt




Review of Appliance Tec

Great warranty service. Done very quickly


Professional




Review of Appliance Tec

The repair needed on my refrigerator was done efficiently and appreciated the explanations . I was very pleased. Thank you !


Jennifer




Review of Appliance Tec

Our tech was great. Fast nice and dog friendly


Prompt and professional service.




Review of Appliance Tec

We will use Appliance Tec next time we need appliance repair.


Awesome job




Review of Appliance Tec

Fantastic service phenomenal job.


Great service wonderful pre-advance of 20 minutes was very knowledgeable




Review of Appliance Tec


Great service.




Review of Appliance Tec

Nice guy and very helpful.


Customer




Review of Appliance Tec

Dave was great.. called ahead, arrived as he stated he would, diagnosed the problem and costs to repair and did the job very efficiently ! He also did a very nice job training his intern in my presence! A lot of respect shown to the trainer and myself


Fast and great service




Review of Appliance Tec

Dave is a knowledgeable technician. Seems to know what he is doing.


Repeat customer...




Review of Appliance Tec

This visit was for two issues and they were repaired in a timely manner.


Electric oven (top smaller) heating more in the back




Review of Appliance Tec

Even E was helpful and professional. However the price for the service provided was high.


Great friendly service




Review of Appliance Tec

Great service and Steve was friendly and answered all of my questions.


tech was wonderful to deal with




Review of Appliance Tec

this is not our first rodeo with Appliance Tech have always been satisfied with the service


Great Service




Review of Appliance Tec

Technician was wonderful! Fixed my issues fast and efficiently! Thank you!


Easy to schedule, good work




Review of Appliance Tec


Great Experience




Review of Appliance Tec

Dave arrived in the appointment window and called when he was on the way. He was very professional, and was able to very quickly diagnose the problem with the washer and get it repaired. Would highly recommend.


Mary




Review of Appliance Tec

Great service. Completed the job efficiently and quick.


Great Service




Review of Appliance Tec

Evan was timely, polite and all business


Excellent customer service




Review of Appliance Tec

Service was excellent, we received several updates on arrival time, and Shaiman worked very efficiently to fix our dryer. 5 stars!


Great service




Review of Appliance Tec


Very professional tec




Review of Appliance Tec


stove repair




Review of Appliance Tec


great service as usual




Review of Appliance Tec


iced frig




Review of Appliance Tec

David was awesome


Very professional




Review of Appliance Tec

This was my first repair of my professional stove. Evan was prompt, knowledgeable and respectful of my home. I was very pleased with the service I received!


Fixed Washer




Review of Appliance Tec


Amazing service!




Review of Appliance Tec


They were great the techs




Review of Appliance Tec

The tech s were great..........


Great seevice




Review of Appliance Tec

The tech is on time and very professional


He was awesome!




Review of Appliance Tec

Our tech was great, very helpful with info for the first visit and very efficient and quick for the actual repair.


Great service




Review of Appliance Tec

I’ve used appliance tech twice now and both times have received excellent service. Techs are polite, on time, knowledgeable and happy to impart as much information as possible


JD




Review of Appliance Tec

Courteous and efficient.


Dave




Review of Appliance Tec

Good man


Excellent and prompt service




Review of Appliance Tec

Both technicians were knowledgeable and very polite too.


Friendly and Professional




Review of Appliance Tec

Steve carefully checked my refrig/freezer and gave me some recommendations, in addition to checking temps and caulking seals. Per his suggestion, I have purchased a thermometer to monitor the temps in both compartments. Under warranty, no charge for this service.


Quick service.




Review of Appliance Tec


David Long was great




Review of Appliance Tec


excellent service




Review of Appliance Tec


Cindy Edington




Review of Appliance Tec


Thank you Dave




Review of Appliance Tec

Dave did a great job diagnosing the problem and making the repair in a timely manner. He laid out all my options and gave me time to decide. Throughout the process he was supportive and was not pushing me to do anything that I was not comfortable with.


Great job. Dave and Steve are great!




Review of Appliance Tec


Customer




Review of Appliance Tec

Great Service!!


Mike




Review of Appliance Tec

As expected very courteous and friendly, did a great job


The service was excelent




Review of Appliance Tec

The tech was very knowledgable, and professional ,and was able to easily fix the problem. He is a great assest to your company. Maybe a nice raise would be in order.


Laura




Review of Appliance Tec

Great service ! Nice guy !


Elizabeth




Review of Appliance Tec

Great service


Great customer service!




Review of Appliance Tec

The tech was very polite, succinct and on time to the appointment.


Great service tech providing quality service




Review of Appliance Tec

We have had numerous problems with our refrigerator. David Long was the service tech for most of them. David was always polite and did a thorough investigation of the problems. I always was confident with David.


Knowledgeable and efficient




Review of Appliance Tec


Jim




Review of Appliance Tec

Corrected squeaky door on new dishwasher, now it drops to the floor if you don't hold it. Calling for return visit.


Great




Review of Appliance Tec


Amazing guys




Review of Appliance Tec


the best service !!




Review of Appliance Tec

Dave was by far the best tech we have ever had repair our appliances. very impressed by his knowledge. he was thorough and very informative.


Top notch, friendly and helpful service




Review of Appliance Tec

Our service rep Dave Flint was outstanding. Not only addressed the issue, but also was helpful in helping us understand what to do to prevent the problem from happening again, but also offered useful tips in overall operation. Friendly as heck, one of the best service techs we have ever had. He was training Tanner, a nice guy only a week into the job👍


Great service




Review of Appliance Tec


Great service. Fast and neat. Did a great job.




Review of Appliance Tec

Great experience.


Professional & great service




Review of Appliance Tec

Evan is very knowledgeable about my flat top range. He not only fixed the problem quickly but also gave information about upkeep that I needed.


Great service!




Review of Appliance Tec

I was very happy with the service and professionalism. Thank you!


Great Service call




Review of Appliance Tec

Knowledgeable. Efficient. Friendly. Respectful. Informative.


Prompt attention. Professional. Got the job done




Review of Appliance Tec

Will use your company again


Great Service




Review of Appliance Tec

Very helpful and really knowledgeable!! Although I would hate for my appliances to break but now I have faith and trust in a great company!!!


Great Service




Review of Appliance Tec


Great Service




Review of Appliance Tec


Fixed the problem on Return Trip




Review of Appliance Tec


Patrick




Review of Appliance Tec


Dan




Review of Appliance Tec

Tracking system worked well! Quick to diagnose the problem. Had the needed part on the truck. Price is outrageously expensive!!! $89 charge for Service Call, $177 for part and the absolute worst part I was charged $104 for labor!!! The technician did a great job, but from the time he pulled in my driveway to the time he left was less than 15 minutes. Complete rip off - repairs cost more than I paid for the washing machine. Real problem when booking they don’t tell you about the labor rate. Again technician was great, company is a rip off. I’m sure the technician made a tiny fraction of the total money charged!


Great Service!!




Review of Appliance Tec


Very knowledgeable




Review of Appliance Tec

Great experience with Dave. Would recommend to all. Your system to track the tech is a fantastic service to the customer. I will use your service in the future.


Kitchenaid Refrigerator




Review of Appliance Tec

Steve was on time. After arrival, he quickly identified issue and resolved it.


116 Field St.fridge




Review of Appliance Tec

not sure if possible, but wold have been nice to do it in one vist, not 2. probably can't due to evaluation, part ordering cycle.


Very prompt and effecient.




Review of Appliance Tec

A part was replaced in this new frig. I am hoping this will take care of the problem. Dave and John were great,,,,,,


Priceless




Review of Appliance Tec

words can't describe the value of this guy. He is #1.He has a passion for what he does He cares about doing a good job.You people are blessed to have him representing your company.


Dave was Knowledgable & Friendly




Review of Appliance Tec

They found the exact problem quickly and did the repair in record time.


Great Service, very polite.




Review of Appliance Tec

Everything with the service was great. However it took 1 week to get an appointment and then another week to get my machine fixed. I have two kids so not having a washing machine for two weeks is very frustrating.


First time customer




Review of Appliance Tec

Great Service and very knowledgeable!


Quick response, quick and easy fix




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

We were very pleased with the service performed on our refrigerator. Evan was very professional, courteous & knowledgeable on the repair work that was needed. He was very thorough in troubleshooting the problem & successfully fixed our problem.


Great service!




Review of Appliance Tec

Great and helpful Techs


Very professional and efficient.




Review of Appliance Tec


Great Service




Review of Appliance Tec


Great service....very efficient...solved the problem.




Review of Appliance Tec

Very satisfied


Quick and easy service




Review of Appliance Tec

Evan was a great tech. Efficient, neat and very nice. Came when expected, had the parts, and very business like. We were very happy with the service.


Carol happy customer




Review of Appliance Tec

Great service on-time excellent technician


Stan




Review of Appliance Tec

Very good. Found problem quickly and fixed it


Excellent service rep




Review of Appliance Tec

We had another professional and wonderful service rep with Appliance Tec. This time it was our Kitchen Aid refrigerator that required repair. Dave was just wonderful, courteous and very efficient.


Very happy with Appliance Tec!




Review of Appliance Tec

Than you Dave for your excellence service and refrigerator settings advice! Very knowledgeable about appliances! Highly recommend this service technician! Appreciated the app’t reminders and ph call before arrival time! Everything promised was done perfectly!!


Both John and Dave were great.




Review of Appliance Tec


Great Service




Review of Appliance Tec


Dave




Review of Appliance Tec


Dave




Review of Appliance Tec


Great service




Review of Appliance Tec

Evan did a great job.


Great




Review of Appliance Tec

Service was efficient and friendly


Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged

Near Bent Oak Trail, Fairport, NY 14450
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC0 Unit leaking between the glass and bellow . Cleaned glass and adjusted bellow . Unit is no longer leaking customer needs to clean unit and run clean cycle

Near NY-31, Newark, NY 14513
Dave F.

Dave F.

DRYER WHIRLPOOL WED7500GC0 Replaced console and UI . Console for clips that hold the UI in and ui for stuck key error code . Tested unit . Tested good . If any problem persists order W11124284 control

Near W Miller St, Newark, NY 14513
Dave F.

Dave F.

DRYER WHIRLPOOL WED7500GC0 Found debris stuck between motor switch . Removed debris . Tested unit . Tested good

Near NY-31, Newark, NY 14513
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr# 7728766651 Found wire connections from freezer door and unit were crushed and wires behind connections on refrigerator side were broken. Called tech line and the unit is unrepairable.

Near Rogers Ave, Rochester, NY 14606
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BW2 "Customer is stating that unit is producing very high flame height and also 2 front burners will not operate. Upon arrival discovered that stove was not assembled correctly rear burners were not attached to orifice holders and burner tubes for front burners are both broken. Orifice’s are missing from all burners. This is causing high flame height. Advised customer that stove is not safe to use at this time. Entire burner system on stove will need to rebuilt. Ordering parts ; ordrng 1 W10514429 (CENTER BURNER TUBE ) and 1 W11028738 (LEFT FRONT BURNER TUBE ) and 1 W11050487 (RIGHT FRONT BURNER TUBE ) and 1 W11162117 (LEFT REAR BURNER TUBE ) and 1 W11167099 (RIGHT REAR BURNER TUBE ) and 1 WPW10170506 (ORIFICE RIGHT REAR ) and 1 WPW10170507 (ORIFICE CENTER ) and 1 WPW10170508 (ORIFICE LEFT REAR ) and 2 WPW10347414 (ORIFICE FRONT BURNERS )s, dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF"

Near Wilkins St, Rochester, NY 14621
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced fill tube and tested for leaks

Near Olde Harbour Trail, Rochester, NY 14612
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Could not find unit in store

Near NY-31, Newark, NY 14513
Steve M.

Steve M.

WASHER MAYTAG MHW5630HW0 Customer rescheduled at time of visit ; dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR

Near Oatka Pl, Scottsville, NY 14546
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Could not find unit in store

Near NY-31, Newark, NY 14513
James J.

James J.

WASHER WHIRLPOOL WTW7500GC2 Unit not starting. Lid locked one time in diagnostics and wouldn't work anymore. Need latch. Customer said whirlpool told her unit is warranted until 2021. Customer going to provide proof of purchase on return visit. ; ordrng 1 W10861642 (latch)

Near Affinity Ln, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced defrost thermostat and evap motor . Tested unit . Tested good

Near Gannett Rd, Lyons, NY 14489
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT519SZDB06 Unit not defrosting control won't go into diagnostics cycle. Need control and harness for evap thermistor ; ordrng 1 W10913629 (harns-wire) and 1 W11353813 (CONTROL)

Near Stowell Dr, Greece, NY 14616
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit not progress through cycle. Unit would stay stuck on sensing. Checked for error codes. Discovered error code f2e1 for stuck key. Discovered that start key on control was stuck on. This was causing issue. Unit was continually pausing cycle due to control button sticking. Disassembled control and inspected control. Discovered small piece of plastic causing issue with button. Removed plastic reassembled console and tested button again. Button is now actuating as it should. Could not replicate issue once reassembling console. Ran test cycle to confirm function. Unit tests good

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4800BQ1 Customer is stating that items are coming out wet at end of cycle and unit is not cleaning properly. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin unit is spinning as it should. Cannot find issue with machine at this time. Unit currently under ATEC warranty ; dspstn on spec-tagged invntry: 1 WPW10661045 PUMP-WATER

Near Willow Pond Way, Penfield, NY 14526
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Q1 no Q2 no Q3 no Replaced ice maker. Tested ice maker via jumper wire and harvest completed and unit filled with water. While replacing ice bin , tested auger motor and found auger motor not spinning. Removed dispenser fascia and found bracket that holds ice switch had broken. Ice lever pressing onto and pushing the switch assembly but not hitting the contact point to complete auger circuit. Ordering new dispenser bracket and ice lever.; ordrng 1 WP2180226 (Bracket dispenser) and 1 W10152853 (Lever ice)"

Near Shagbark Way, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WTW6600SW2 Replaced suspension for bouncing loads and out of balance loads.

Near Wilmington St, Rochester, NY 14620
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Found float switch wires and water valve wires are broken. The valve wireS are broken right at the connection. Ordering harness. ; ordrng 1 W10899401 (harns-wire)

Near Clifton Rd, Churchville, NY 14428
James J.

James J.

WASHER MAYTAG LAV3600AWW Q1 n. Q2 n. Q3 n. Unit leaking from tub seal. Need tub seal and tub bearing. Customer opted not to repair. Sc 93.506-2040130. 45.006-2095720 75Sh 15Labor 162.70

Near Elmford Rd, Rochester, NY 14606
Steve M.

Steve M.

DRYER WHIRLPOOL WED4850HW0 Ordering inner door for warped door.; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door)

Near Rock Island Rd, North Chili, NY 14514
Tanner R.

Tanner R.

REFRIGERATOR KITCHENAID KBFS20EVBL8 Q1 no Q2 no Q3 no Complaint of no ice. Took temperature in FC and measured 2 degrees with probe at ice thermistor. Measured L and M at 121.5 VAC with door switch down. Jump started ice harvest and ice motor spun but never called for water. Contacts for water on ice motor no longer work. Replaced icemaker as an assembly. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Beauclaire Ln, Fairport, NY 14450
James J.

James J.

REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer at 3 deg. Fresh food at 36. Ff evap has partial frost pattern compressor is hot and condenser is cold. Unit is undercharged. No signs of leak. Need unit recovered and recharched. Evap defrost drain clogged ; schdld next appmnt for 9/15 TUE !

Near Stowell Dr, Rochester, NY 14616
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 "Customer stating unit is leaking from left side of machine. referring to service pointer W11481731. Upon inspection discovered that dispenser was causing issue. Ordering dispenser ; ordrng 1 W11465533 (DISPENSER ), dspstn on spec-tagged invntry: 1 W11316766 SHOCK"

Near Gallant Fox Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB865GW0 Customer stating that unit will not respond to commands. Upon inspection discovered f6e2 error code stored. Was able to get unit into diagnostic to check for codes but unit would not run diagnostic cycle or any other functions. User interface is causing issue. Ordering control and UI ; ordrng 1 W11135391 (CONSOLE ) and 1 W11162440 (CONTROL )

Near N Geneva Rd, Sodus, NY 14551
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFW2055FRZ00 Refrigerant has leaked out and burned out the compressor. Ordering compress and evap .; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W10913906 (coupler) and 1 WPW10321158 (evaporator)

Near NY-31, Newark, NY 14513
James J.

James J.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing dishes. Power to wash motor and motor not running. W11087376; ordrng 1 W11087376 (pump&motor)

Near West Ave, Spencerport, NY 14559
James J.

James J.

DISHWASHER KITCHENAID KDFE104HBL0 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. 106v to wash motor. Need pump. Repeat issue ; ordrng 1 W11085683 (pump&motor)

Near Whittier Rd, Spencerport, NY 14559
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH32519HZ4 St# 7728767860The unit sparked from upper rack contacting sides while in use. Ordering touch up paint to cover marks on cabinet ; ordrng 1 WP4396174 (tuchup)

Near Mulberry St, Rochester, NY 14620
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW1 User interface not working . Verified voltage coming from control 5VDC .unit needs new user interface. Customer is going to think about repair and will call in to schedule. When they schedule please order part . ; rqstng P&A on 1 W10861510 (console)

Near Zephyr Heights, Victor, NY 14564
James J.

James J.

DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 n. Q2 n. Q3 n. Customer had unit diagnosed as having a bad element and wash pump. Tested diagnostics. Heater is broken. 123v to heater. Door seal worn. Pump is functioning. Left pump with customer ; ordrng 1 W10518394 (HEATER) and 1 WPW10524469 (SEAL), dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR"

Near Weatherwood Ln, Rochester, NY 14624
James J.

James J.

REFRIGERATOR WHIRLPOOL MRT118FFFZ06 Q1 n. Q2 n. Q3 n. Roller bent on left front. Ff at 32 degrees and still cooling found insulation wrapped around ff thermistor. Ohmed out ff and freezer thermistors at control. Unit stopped cooling and turned back on once temperature was adjusted on control. Customer is to monitor temperature. Need wheel; ordrng 1 W11256723 (roller-cab) and 1 W11353815 (CONTROL)

Near Marble Dr, Rochester, NY 14615
Dave F.

Dave F.

COOKTOP KITCHENAID KCGS550ESS01 Went to customer residence. Unit is a not installed . Dropped parts off . Customer is going to have parts installed at time of installation

Near Harrogate Crossing, West Henrietta, NY 14586
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW4 Fabric softener is working as expected . If to much fabric softener gets inside the tray is will siphon out as designed . Found something in there drain pump was making noise . Removed item . Ran auto diagnostics and calibrated . Unit tested good . ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Round Hill Rd, Henrietta, NY 14467
Evan E.

Evan E.

RANGE KENMORE 664.9522371 Replacing control due to unit losing power during operation. Replaced control and tested all functions on key pad. Unit is not operating as it should. Unit tested good

Near Matthew Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 called techline SR 7728820034 . Spoke with techline line . There was frost building back up on fresh food evap . After we followed all service pointers for issues on this unit . Techline deemed unit unrepairable. .

Near Golden Locust Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice maker has voltage to it but is not cycling . Needs new ice maker . Replaced ice maker . Ice maker cycled and called for water . Unit tested good .

Near Dewey Ave, Fairport, NY 14450
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Customer stating that door would not shut. Discovered that catch was not receiving strike as it should. Replaced catch at had customer test door. Door is now shutting to customers satisfaction. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH

Near Dearfield Ct, Fairport, NY 14450
James J.

James J.

RANGE GE JGSP23BEY8WW Q1 n. Q2 n. Q3 n. Unit under baking. Found foam pads still installed that prop door open. Removed pads and tested. Oven constantly heated to 360 at 350. Customer is to monitor. If problem persists replace temp sensor. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near St Paul Blvd, Rochester, NY 14617
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Complaint of no operation on maiden use. Plugged in unit and UI unresponsive. Confirmed UI plugged in. No voltage from control. Ordering control. Ordering UI in case UI was shorted from faulty control.; ordrng 1 W11305297 (ACU) and 1 W11157079 (Console)

Near Lyell Ave, Rochester, NY 14608
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS20EVWH10 Both fresh food gaskets are torn . Ordering gaskets ; ordrng 2 W10830189 (gasket-fip)s

Near Railway Crossing, Webster, NY 14580
James J.

James J.

RANGE WHIRLPOOL WFG525S0JS0 Q1 n. Q2 n. Q3 n. Control lock stuck on. Reset and unit unlocked successfully. Customer concern that knobs are too easy to turn and allow gas to turn on without igniting. Tested gas valves and they are functioning as designed.

Near Pebbleview Dr, Rochester, NY 14612
Steve M.

Steve M.

DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)

Near Furlong Rd, Rochester, NY 14623
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE304DBL1 Door gasket is torn bottom right .found the hinges were bad and tearing he gasket . Ordering hinges .left new gasket with customer . Ordering tracks as well for door possibly popping open during sanitize cycle .; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 W11259786 (track) and 1 W11259786 (track)

Near Misty Pine Rd, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Replacing tub and sound shield due to unit having crack in rear of tub causing unit to leak. Replaced tub and shield. Swapped over all parts. Unit tested good

Near Shallow Brook Terrace, Webster, NY 14580
Steve M.

Steve M.

WASHER KENMORE 11028102310 Replaced lid lock for door lock error that was preventing operation. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10619844 LATCH

Near Garson Ave, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS29PBMS00 "Fresh food evap has a leak in it . Parts and labor are covered under service pointer . S code S71233. Ordering evap , compressor and other parts to do job . ; ordrng 1 W10917531 (evaporator) and 1 876765 (mtg kit) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

Near Samanthas Way, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE234GPS1 Replacing kick panel due to original panel having large crack in it. Replaced panel. Unit tested good

Near Galante Cir, Webster, NY 14580
James J.

James J.

WASHER WHIRLPOOL MVWB766FW1 Replaced rotor. Unit still not spinning properly. Need slider due to agitator spinning during spin cycle. 7728737899; ordrng 1 W10734521 (slider)

Near Shoreway Dr, Rochester, NY 14612
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is dripping from left corner of machine. Upon inspection discovered issue is with dispenser. Referring to service pointer W11481731. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER )

Near Barrow Hill, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Replaced acu and door latch. Tested unit and unit tested good.; used 1 W10810403 (Latch) from stock

Near Ries St, Rochester, NY 14611
Tanner R.

Tanner R.

WASHER WHIRLPOOL MAV5057AWW Q1 no Q2 no Q3 no Complaint of leaking from unit. Took front panel off and started a wash. Unit filled and started to leak through center of machine. Hole is not visible due to being behind transmission of machine. But leak is leaking through center and onto transmission. Ran drain cycle and transmission bearings are rubbing. Bearing grease dried out due to age or leaking water. Leaky tub is covered. Quoted customer for tub labor and bearing replacement. Customer researching cost of replacement.

Near Westside Dr, Rochester, NY 14624
James J.

James J.

REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced parts and verified user interface functions.

Near Manitou Beach Rd, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT519SZDM02 Found refrigerator has low charge causing warm temps in freezer. 32 in freezer. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (drIER)

Near 5th St, Rochester, NY 14605
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Evaporator fully frosted again. Thermistor reads open. After defrosting I tested thermistor. It tested good. Replaced anyway. Ordering main control and harness for communication error causing unit to not defrost. ; ordrng 1 W11196400 (CONTROL) and 1 W11405276 (HARNESS), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Near Eastview Commons Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced main control for varying temps. Found thermistor was not seated to cover properly and was pushed up in the liner. Fastened thermistor with zip tie to cover for proper air flow.

Near Amberwood Pl, Rochester, NY 14626
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW5005KW0 Q1 no Q2 no Q3 no Complaint of not enough water. Ran diagnostics cycle and completed without issue. Ran a deep water fill on heavy duty wash to demonstrate what a high fill is on this unit. This machine replaced an older machine that was not an HE machine. Customer expectations for fill are not met. Machine is working as designed.

Near Virginia Ave, Rochester, NY 14619
James J.

James J.

WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit shaking and turning off mid cycle. Unit would not go into diagnostics cycle. Found motor will only run clockwise. Disconnected motor from control and retested. Unit now functioning. Ran quick wash cycle successfully. Customer is to monitor if problem persists replace W11322879

Near Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM404KPS0 Customer stating that unit will not drain at the end of the cycle. Upon inspection discovered error code f8e1 for long drain. Discovered water is being left in unit at end of cycle. Pump is overheating causing issue. Ordering drain pump ; ordrng 1 W11412291 (DRAIN PUMP )

Near Gaywood Ln, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8979SEZ0 Q1 no Q2 no Q3 no Complaint of start button not working. No stored errors.Ran diagnostics cycle and completed without issue. Start button does not work. Could not cancel diagnostics cycle or start a standard wash cycle. Needs new console. ; ordrng 1 W10708707 (Console)

Near Ashford Cir, Spencerport, NY 14559
James J.

James J.

DISHWASHER KITCHENAID KDFE104HPS0 Rack contacting door gasket. Unit has incorrect door gasket from factory. Replaced gasket and tested. Unit functions properly.

Near Hilton, NY 14468
James J.

James J.

DISHWASHER WHIRLPOOL WDF520PADM7 Q1 n. Q2 n. Q3 n. Unit intermittently leaking. Found unit leaking from door vent. Need vent and gasket. ; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)

Near Bennett Rd, Hilton, NY 14468
Steve M.

Steve M.

WASHER WHIRLPOOL GSW9800PW2 Replaced lid lock for not agitating or spinning. The washer tests good.

Near Red Rock Cir, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Fan was working on arrival with no abnormal noises. May have had ice I. It and defrost cycle took care of it. Tested unit in diagnostics and all other components worked as expected

Near Hoover Dr, Rochester, NY 14615
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269VEM7 S38253 replaced drain tube for ice accumulation on freezer floor. The refrigerator tests good ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Daley Blvd, Rochester, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 Evaporator fan is not working .needs evap fan . Ordering part ; ordrng 1 WP2315539 (motor-evap)

Near William St, Dansville, NY 14437
Steve M.

Steve M.

OVEN WHIRLPOOL KOSE500ESS02 "Replaced control fuse for no power. Replaced rear fuse for no heat after power outage. The oven is heating. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"

Near Maywood Cir, Rochester, NY 14618
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 n. Q2 n q3 n. Water leaking from freezer. Door won't self close. Found evap cover installed incorrect and allowing defrost pan to leak into fresh food air return. Corrected cover and verified drain is cleared. Door bushing not installed in proper place. Installed bushing on bottom hinge and adjusted rollers. Door closes properly.

Near Aristocrat Cir, Spencerport, NY 14559
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Unit intermittently changes temp settings and freezes food. Reset power and unit went to 2nd temp setting instead of recommended. Called tech line, they said issue most likely an issue with an a D.C load and possibly blocked air return. SR 7728741583Checked vents and control connections and found no issues. Switched outlet unit is plugged into. Customer is to monitor if problem persists replace W11438736"

Near Sierra Rd, Rochester, NY 14624
James J.

James J.

WASHER MAYTAG MVWC415EW1 Q1 n. Q2 n. Q3 n. Unit not starting. Found striker folded in so it doesn't contact lid switch. Repositioned striker and showed customer if issue happens again.

Near Parliament Cir, Rochester, NY 14616
Tanner R.

Tanner R.

DRYER ROPER RGD4440VQ1 Q1 no Q2 no Q3 no Complaint of no operation. Attempted to start unit and nothing happens. Removed back panel confirm harness in tact and fuses/thermostats testing closed. Checked door switch and found door switch is not clicking closed. Replaced door switch. Tested unit and unit tested good.Verbally signature acknowledged ; dspstn on spec-tagged invntry: 1 WP3406107 SWITCH-DOOR

Near Crittenden Blvd, Rochester, NY 14620
James J.

James J.

DRYER WHIRLPOOL WED4850HW0 Q1 n. Q2 n. Q3 n. Unit not heating. Found thermal fuse blown. Replaced fuse and verified operation. Recommend having vent cleaned. ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Affinity Ln, Rochester, NY 14616
Evan E.

Evan E.

WASHER MAYTAG MVWC415EW1 Customer stated that unit was failing to spin checked for codes. Unit was displaying basket speed fault code and also long fill code. Removed agitator to inspect drive hub. Discovered that screws for drive hub were very loose. Tightened screws for hub and tested unit in diagnostic. Unit completed cycle as it should. Also discovered that drain hub was not properly hung this was causing long fill code. Correctly hung hose & Ran a rinse and spin cycle to confirm function. Unit tested good

Near Backus Rd, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 Complaint of leaking still. Complaint of noise since bellow gasket changed. Ran auto diagnostics cycle. Mild squeak is present when unit is getting up to speed. Unable to reproduce leak. Customer stating puddle of water in front of machine. Referencing service pointer W11436352 and ordering new ACU. Ordering new gasket in case of abrasion. ; ordrng 1 W11322905 (ACU) and 1 W11314648 (Bellow)

Near Splendor Wood Dr, Penfield, NY 14526
Steve M.

Steve M.

DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)

Near Furlong Rd, Rochester, NY 14623
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Opened freezer and freezer is freezing properly. Evap fan run/full frost pattern. Removed all foam from unit. A little bit of ice build up in ice channel. Melted with steam. Ran steam through ice channel to confirm air can flow through it. Advised customer to wait 24 hours before using fridge. Cold air trickles into unit from freezer and it takes time to get down to temperature. Unit cannot overcome groceries and door opening when not at temp. ; schdld next appmnt for 9/3 THU PM

Near Child St, Rochester, NY 14606
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT750SAHVO Q1 no Q2 no Q3 no Complaint of unit leaking from front panel. Inspected gasket and there is soap scum on outside of gasket that contacts inner door. This could be a sign of gasket failure. Ran unit for a few minutes and unit leaked from both corners of door. Advised needs new gasket.; used 1 W11177741 from stock

Near Marble Cir, Rochester, NY 14615
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Measured contents at 59 degrees in FF section -2 in FC. Freezer has ice and frost throughout cabinet. Examined gasket and liner and door is sealing properly. Revealed evaporator and found ice build up around evaporator but not ice build up on evaporator especially clear around element. Tested fan and fan tested good. Chute to FF section clogged with ice. Defrosted unit. Confirmed good frost pattern on evaporator. Ordering control and defrost thermostat. Defrost thermostat could be sticking long during defrost while evaporator is also running causing build up of moisture and ice in FC. ; ordrng 1 WPW10352689 (Acu) and 1 W11161901 (Defrost bi metal)

Near Northfield Rd, Irondequoit, NY 14617
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE234GPS1 Unit delivered with damaged kick panel. Ordering kick panel ; ordrng 1 WPW10526114 (KICK PANEL )

Near Galante Cir, Webster, NY 14580
James J.

James J.

REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Q1 n. Q2 n. Q3 n. Unit got up to 90 degrees inside refrigerator. Turned on and compressor and fans functioning. Compressor is delayed to turn on. Reset unit and unit began cooling. UI shows actual temp as -5 and fresh food as 80. Thermistor in freezer defective. Can't tell if thermistor is shorting control. Recommend replacing thermistor and seeing if problem is resolved. Preorder controls. ; ordrng 1 240597203 (sensor) and 1 241577505 (invertor) and 1 5303918505 (BOARD)

Near Sagamore Dr, Rochester, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 Ohm out fresh food thermistor 5.8k 45 degrees . . 16.6k ohms in freezer at 11 degrees . Checked freezer items freezer is set to 3 degrees item was 3 degrees . Called techline SR 7728717741 . Techline said that the unit tests good . Everything is within range . Adjusted the temps on the UI . Unit tested good .

Near Narry Ln, Mount Morris, NY 14510
James J.

James J.

DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Power to diverter and pump. Pump not powering on. Need pump. ; ordrng 1 W11085683 (pump&motor)

Near Walker Lake Ontario Rd, Hilton, NY 14468
Evan E.

Evan E.

STACKED LAUNDRY GE GUD27ESSJ0WW Customer stated that unit was leaking significantly during rinse cycle. Ran cycle and discovered that pressure switch is failing to operate properly. Water is coming over top of tub causing issue. Also explained to customer that transmission bearing is going bad causing unit to run very loudly. Quoted customer for switch. Customer is going to consider repair and contact office if they would like to proceed.Quoted :WH12X10530 (switch) $50.00Labor $76.40S&H $15.00

Near Kidd Castle Way, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG PBF2255HEW "Q1 no Q2 no Q3 no Complaint of intermittent ice. Customer attempted to correct by changing water line to ice maker. Complaint of water line leaking. Confirmed 120VAC to ice maker with door switch closed. When jumping ice maker circuit motor does turn. Customer states only getting 1 cycle of ice per night. Ordering replacement icemaker to address intermittent ice. Ordering water line and fill tube to correct leaky water.Verbal signature acknowledged ; ordrng 1 W11176463 (Water tube with grommet) and 1 WPB5705307 (Tube), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"

Near Maple Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE234GPS1 Replaced lock panel due to original panel being cracked when unit was delivered

Near Galante Cir, Webster, NY 14580
Dave F.

Dave F.

FREEZER WHIRLPOOL WZF34X20DW01 Unit is cooling . Evap fan and heater are working . Has full frost pattern . If problem persists order WPW10383615 defrost thermistor. Did ohm it out and was good .

Near Sessler Dr, Geneva, NY 14456
Steve M.

Steve M.

WASHER WHIRLPOOL WFW72HEDW0 Replaced bellow for leaking out front of door. The washer tested good

Near Lima Rd, Geneseo, NY 14454
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDE70FXPA5 Tested main control and it failed self test. Quoted for control and ui. The ui May not be needed at the time of repair but will not know for sure until main control is replaced. ; rqstng P&A on 1 W10866118 (cntrl-elec) and 1 WPW10481151 (panel-cntl)

Near Cabernet Cir, Fairport, NY 14450
James J.

James J.

REFRIGERATOR WHIRLPOOL ED22TEXHW00 Replaced valve and tested dispenser and icemaker. Water flow is slow with filter installed. Recommend replacing filter. Unit functions properly. Replaced filter and flushed lines.

Near Brookedge Dr, Hamlin, NY 14464
James J.

James J.

WASHER WHIRLPOOL WFW8620HC2 Replaced pump and ran test 12. Unit functions properly. No leaks found.

Near Transit Way, Brockport, NY 14420
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Found power to motor but not running Ordering motor; rqstng P&A on 1 W11087376 (pump&motor)

Near Cambric Cir, Pittsford, NY 14534
Steve M.

Steve M.

OVEN WHIRLPOOL KOSE500ESS02 "Ordering control fuse for no power to control. Ordering rear fuse for no heat to bake or broil. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"

Near Maywood Cir, Rochester, NY 14618
James J.

James J.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n q2 n. Q3 n. Intermittent operation. Found loose connector on control from user interface. Reconnected and verified operation.

Near Washington St, Spencerport, NY 14559
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM354ESS2 "Door is making popping sound when opening. Inspected plastic brace and it is not popping. Found hinges are not tight on pin and door moves up and down when opening. Ordering hinges. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge), dspstn on spec-tagged invntry: 1 W11177741 GASKET"

Near Reservoir Ave, Rochester, NY 14620
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated that unit was failing to spin out properly. Upon inspection discovered that teeth on drive hub were stripped causing issue. Basket was unable to engage. Replaced hub and tested unit. Could not replicate issue once doing so. Unit tested good ; used 1 W10528947 (HUB) from stock

Near Twin Leaf Terrace, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher was full of water and pump just humming. Removed water and pump. Reassembled and vacuumed drain line. The dishwasher is drai. As expected. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 WPW10545278 HOSE-DRAIN

Near Lehigh Station Rd, Henrietta, NY 14467
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW0 Found the nut came lose that holds pulley on and the shroud was starting to wear. Removed and tightened nut with lock tight removed loose part of shroud under pulley. The washer tested good.

Near S Ridge Trail, Fairport, NY 14450
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Q1 n. Q2 n. Q3 n. Freezer light not turning on. Found frost in light switch. Defrosted and adjusted freezer door. Mullion is sticking and tearing door gaskets. Ordering gaskets that are on back order. ; rqstng P&A on 2 W10830055 (gasket-fip)s and 1 WP12722815AP (rail-mulln)

Near Woodedge Ln, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refigerator is cooling as expected

Near Child St, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT118FFFH01 Replaced compressor and evaporator for no cool. The refigerator s now cooling and working as expected. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4

Near Flint St, Rochester, NY 14611
Tanner R.

Tanner R.

FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of ice build up in freezer causing door not to close. Inspected FC and bottom of freezer is sheet ice. Drain tube frozen over. Defrosted FC. Removed drain tube and ran water through it. No debris came out of tube however tube is draining slow. Ordering new drain tube.; ordrng 1 undefined (Drain Tube)

Near Knightbridge Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit not defrosting in freezer . Found defrost bi metal was open . Tested in diagnostics test 6 . Power going to it but no heat. Order harness . Found hole bottom right of liner took photo . Repaired with perma gum . ; rqstng P&A on 1 W11032800 (motor-evap)

Near Gannett Rd, Lyons, NY 14489
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB835DW4 Unit is producing clicking noise while in agitate upon inspection discovered that gear case shaft is loose inside casing causing unit to produce noise while in spin. Ordering gear case and rotor cover ; ordrng 1 W10811956 (GEAR CASE ) and 1 W10915701 (ROTOR COVER )

Near Lincoln Rd, Ontario, NY 14519
James J.

James J.

REFRIGERATOR GE GFE28HMHCES Replaced fan and verified operation. One year warranty on repair

Near Stover Rd, Rochester, NY 14624
Evan E.

Evan E.

WASHER KENMORE 110.227011 Customer stating that unit will not spin. Upon inspection discovered that motor coupling has broken causing issue. Coupler will need to be replaced. Ordering coupler ; ordrng 1 285753A (MOTOR COUPLING )

Near N Fitzhugh St, Sodus Point, NY 14555
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT710PAHB1 Unit has no error codes . Tested unit in diagnostics. Everything is working as expected.

Near Sessler Dr, Geneva, NY 14456
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no clean. No water. Customer stated plumber has verified adequate pressure to machine.Following stored errors:F6E1 inlet- no/low water pressureF5E1- Door stuck openRemoved supply valve from unit. Water is only trickling in from water supply. Advised to continue to work with plumber.Verbal signature acknowledged

Near Robin Hood Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB835DC3 User interface not responding. Turns on but will not change cycle . Ordering ui and control .; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)

Near NY-31, Newark, NY 14513
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced wash sump . Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near Ridley Rd, Phelps, NY 14532
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Q1 no Q2 no Q3 no Complaint of water stream spraying everywhere when using dispenser. Tested dispenser and found pin hole leak in water tube. Ordering new water tube.; ordrng 1 8201537 (Water tubing)

Near Hazelwood Terrace, Rochester, NY 14609
James J.

James J.

REFRIGERATOR KITCHENAID KRSF505ESS00 "Q1 n. Q2 n. Q3 n. Unit not cooling. Partial frost pattern, indicates sealed system leak. Need fresh food evap and compressor. 5 years warranty on parts and labor for sealed system. ; ordrng 1 W10779331 (compressor) and 1 WPW10643261 (evaporator)"

Near North Ave, Rochester, NY 14626
Evan E.

Evan E.

RANGE KITCHENAID KGRS505XSS02 Replacing ignitor in lower oven due to unit failing to run bake cycle. Wire at ignitor had broken. Replaced ignitor. Tested oven. Unit tested good replaced burner for very uneven flame at burner. Replaced burner head but now ignitor will not function. Ignitor will need to be replaced. Ordering ignitor ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Mud Ln, Sodus, NY 14551
Dave F.

Dave F.

WASHER MAYTAG MHW5630HC0 Called techline SR 7728722968 . Unit is still leaking but from the dispenser area . Techline said that there is a new pointer out and to order dispenser from manufacturer. Also replace stator motor . Remove the coupler .; ordrng 1 W11465533 (Dispenser) and 1 W11354541 (Motor)

Near Patterson Rd, Newark, NY 14513
Evan E.

Evan E.

DRYER GE GTUP270EM1WW Replacing drum bearing and slides due to unit causing lots of noise while in spin. Replaced all parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH

Near Orchard Terrace, Sodus, NY 14551
James J.

James J.

REFRIGERATOR FRIGIDAIRE FGEF3055MFE Q1 n q2 n. Q3 n. Unit not heating. Tested all elements. No neutral to elements. Need control and overlay. ; ordrng 1 316419828 (overlay) and 1 5304495521 (kit)

Near Heritage Woods Ct, Rochester, NY 14615
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 no Q2 no Q3 no Complaint of FC door not closing. Has been this way for awhile. No cool in FC. Inspected FC door and gasket is approximately 1/2 inch from cabinet. Massive ice build up in unit. Defrosted unit. Reassembled unit and door closes properly. Advised customer 24 hours before putting contents in freezer.

Near Plank Rd, Webster, NY 14580
James J.

James J.

FREEZER WHIRLPOOL WRX988SIBM03 Replaced user interface and freezer light. Tested icemaker and fans in diagnostics. Customer is to monitor.

Near Daffodil Trail, Rochester, NY 14626
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 0 in freezer section . Ice maker has E2 error code . Ice maker motor fault . . Ice maker fill is working . All thermistors pass . Replaced ice maker . Ice maker cycled and called for water . Tightened handles on refrigerator as they were loose . Unit tested good .; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER

Near Monarch Dr, Farmington, NY 14425
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stating that unit is not level and machine is moving around room. Upon inspection discovered that left side feet needed to be raised and level. Raised feet and confirmed unit was level. Ran unit on high spin to confirm unit was not moving. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION

Near Smyles Dr, Irondequoit, NY 14609
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replacing separator due to unit letting warm air into ice chute causing ice to melt and drip onto tray. Replaced separator. Unit tested good

Near Glendowan Terrace, Webster, NY 14580
Evan E.

Evan E.

RANGE JENN AIR JES8850CAS02 Replacing control board due to unit failing to accept commands. Unit would continually flash feature not available. Replaced control and tested unit. Unit tested good

Near Downs Rd, Walworth, NY 14568
Evan E.

Evan E.

DISHWASHER GE PDWT180R10SS Customer stating that unit will not clean properly and also is leaking. Discovered that dispenser door is broken causing unit to leak soap into cycle. This may be potential cause for leak due to unit oversudsing. Quoted customer to replace dispenser. Customer does not want to proceed at this time. Service call fee is on job 94319

Near Whalen Rd, Penfield, NY 14526
Tanner R.

Tanner R.

REFRIGERATOR GE HRQ16N3BGS Q1 no Q2 no Q3 no Complaint of no cool in FF section. Customer stated can feel cold air coming from front of unit. Inspected gasket and observed mullion is not engaging. The mullion on this unit is approx 1 inch too small and does not reach the catch at the top of the cabinet. When mullion does not engage you can see into unit when doors are closed. Cold air escaping unit. Quoted customer for repair. Customer researching options on repair. New home purchase that did not disclose refrigeration as faulty. Customer will reach ATEC if they opt to proceed. Used foam tape to create a better seal of cabinet and advised to only open right hand door. Verbal signature acknowledged

Near Fair Oaks Ave, Rochester, NY 14618
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8949SAB1 Customer stating that unit is not responding to commands and some keys on keypad don’t work. Discovered silver migration on ribbon cable. This is causing issue. Ordering key pad. Quoted $76.40 for labor. Technician to call techline to cover part cost next time in home. ; ordrng 1 W10811164 (CONSOLE (BLACK) )

Near Norwood Cir, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR AMANA ART308FFDM03 Q1 no Q2 no Q3 no Complaint of no cool in FC. Looked in back of freezer saw ice on evaporator cover. Removed cover and found build up of ice in upper right corner of evaporator from capillary tube. Unit is low on refrigerant and refrigerant is not filling entire evaporator. Restarted unit after defrosting with steam and observed frost pattern only cover 20% of evaporator. Needs sealed system repair. Due to cost of repair customer is shopping replacement. Will contact ATEC. If they opt to repair.

Near Monroe Ave, Rochester, NY 14620
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 no Q2 no Q3 no Dishwasher not washing. Customer has to scrub dishes after cycle. This has been an ongoing issue since Purchase.Following stored errors:NoneStarted diagnostics test cycle. Let fill cycle run. Checked water and water in machine is ice cold. Drained and ran additional fill cycles. Took unit 3 fills to get sufficiently hot water. In a real wash cycle this could be the final rinse when unit is finally getting hot water. Advising customer to prime water at sink prior to starting wash cycle. Directed customer to machine features that can assist with water temperature. Machine performing as designed.

Near Chalet Cir, Rochester, NY 14618
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRF560SEYB05 "Q1 no Q2 no Q3 no Complaint of freezing in the FF section in some areas. Took temperatures of various contents in FF section measured 37 degrees on contents towards top of cabinet and 34 degrees on contents in lower sections of cabinets. Measured FC at -1 degrees. Confirmed gasket is sealing to cabinet. Customer does have contents in FF section pushed to back wall. Advising customer on use and care for unit. Moisture control is on. Adjusted cooling down on FC and FF section by 1. Customer handed broken piece of plastic from door. This is the door stop. Ordering new door stop.; ordrng 1 W10397055 (Door stop), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"

Near Wilsonia Rd, Rochester, NY 14609
Tanner R.

Tanner R.

DRYER WHIRLPOOL WGD8500BC0 "Q1 no Q2 no Q3 no Replaced pulley and rollers for this unit l. Belt ordered is not the proper part number nor does it fit this machine. Ordering new drive belt.; ordrng 1 WP8547157 (Belt drive), dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER and 1 661570V BELT"

Near Railway Crossing, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 "Q1 no Q2 no Q3 no Complaint of no cool in FF section. Ice maker overflowing with ice. Inspected back of freezer and snowy ice build up on evaporator cover is present. Tested defrost and element turned on. Replaced defrost thermistor. Inspected ice maker. Bale arm is in up position but still making ice. Ice maker not reading bale arm position. Ordering new ice maker.; ordrng 1 4317943 (Icemaker), used 1 W10383615 (Defrost thermistor) from stock"

Near Child St, Rochester, NY 14606
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7500GC2 "Q1 no Q2 no Q3 no Complaint of no drain. Loud noise during drain and spin. Customer provided video of complaint. Sounds as if something is underneath basket causing poor drain and friction during spin. Unable to remove basket due to basket seized to gearcase. Ordering new gearcase, drain pump.; ordrng 1 W10868473 (Gearcase) and 1 W10727777 (Drain pump)"

Near David Ave, Brighton, NY 14620
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM504EPA2 Replaced tub and tracks that were broken . Original tub had holes for the LED lights . New tub does not have the holes . Spoke with customer about the led lights inside unit . Customer agreed that the unit did not need them .

Near Stoneleigh Trail, Victor, NY 14564
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML55011HS3 Customer said microwave was heating by itself . Burned customer hand . Took picked of turn table . Turn table looks melted and has a raised spot . Called techline SR 7728695154 unit does work as expected but it is a concern . Was transferred to safety line .spoke with safety about the unit . Safety is going to call customer and speak with them .

Near Brantley Way, Penfield, NY 14526
Tanner R.

Tanner R.

WASHER MAYTAG MVWX655DW0 "Q1 no Q2 no Q3 no Complaint of no wash. Arrived at machine and basket was full of water. Plugged unit in. Unit was in a paused wash cycle. Cancelled wash cycle and unit drained out entirely.No stored errors on this unit. Ran service diagnostics cycle. During cycle during agitation unit made loud scraping noise. Unit would not shift into spin. Inspected underneath unit and entire lower assembly covered in oil and black specs from drive motor. Gear case leaked oil. Seized gearcase caused rubbing on belt. Ordering gearcase, splutch kit, and drive belt. Advising customer space around unit must be cleared at time of scheduled repair.; ordrng 1 W11035751 (Gearcase) and 1 W10721967 (Splutch kit) and 1 W10528947 (Hub) and 1 WPW10006384 (Drive belt)"

Near Colonnade Dr, Rochester, NY 14623
James J.

James J.

WASHER WHIRLPOOL WTW5000DW1 "Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub and tested. Basket leans to to right with washer level. Tub spinning off balance. Teeth on washplate stripped. Need gearcase and washplate. Bad gearcase will ruin new hub. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035751 (gearcase), dspstn on spec-tagged invntry: 1 W10528947 HUB"

Near Old Wilder Rd, Hilton, NY 14468
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Replacing control and console due to unit flashing f6e2 code and not accepting commands. Replaced both parts. Tested unit. Unit tested good.

Near Winton Rd N, Rochester, NY 14610
James J.

James J.

DRYER MAYTAG MED6000XW1 Q1 n. Q2 n. Q3 n. Unit squeaking due to worn rollers. Need rollers and idler pulley. 106.75; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s

Near Canal Rd, Spencerport, NY 14559
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced control and light switch. Found old switch would move and cause control to short.

Near Jennie Ln, Rochester, NY 14606
James J.

James J.

WASHER WHIRLPOOL WFW8620HC2 Q1 n. Q2 n. Q3 n. Unit not draining cleaned pump and found no obstructions. Need pump ; ordrng 1 W11316609 (pump-water)

Near Transit Way, Brockport, NY 14420
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT519SZDD02 Replaced evaporator fan motor for slow fan causing glacier ice in freezer and leaking in fresh food section; used 1 WP2315539 (EVAP FAN) from stock

Near Lomb Memorial Dr, Rochester, NY 14623
Evan E.

Evan E.

RANGE WHIRLPOOL WFG374LVB1 Customer stating that unit is failing to operate burners and oven will not ignite. Customer explained that power had recently gone out at home. After cycling power on unit burners began to operate. Oven also began to function. Power outage likely caused issue. Unit itself now testing good

Near Browncroft Blvd, Brighton, NY 14610
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FFHS2611PFEA -26 in freezer . Fresh food was 45 . Found the damper is not opening or closing . Unit needs new damper . Opened damper manually. Ordering part .; ordrng 1 242303001 (damper assy)

Near Spring Side Ln, Penfield, NY 14526
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Door hard to open. Frost on rails. Removed frost and greased rails. Tightened door handle. Door seals properly. If problem persists replace freezer door rails.

Near Elmford Rd, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced freezer door for harness being broke . Heated gasket so door is sealing . Unit tested good .

Near Creek Field Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR GE GSH25JFTACC Unit not cooling . Found only frost on the the two bottom rungs of the evap . Unit needs sealed system work . Customer will seek new unit .

Near Ivy Ct, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SKW0 Found metal bracket in the drain pump . Removed bracket tested unit . Unit is now draining .. took photo of bracket . .

Near Fern Castle Dr, Irondequoit, NY 14622
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4815EW1 St# 7728697307Ordering control and actuator for shorted actuator causing co tool to unlock lid while spinning. ; rqstng P&A on 1 W10913953 (actuator) and 1 W11124765 (CONTROL)

Near Kuebler Dr, Rochester, NY 14624
Steve M.

Steve M.

WASHER ELECTROLUX EIFLS60LT0 Replaced hose from washer tub to pump for leaking.

Near French Rd, Rochester, NY 14618
Steve M.

Steve M.

DRYER MAYTAG MEDX655DW1 Found a nut stuck in the felt seal causing a galloping noise. Cleaned seal. The bottom of the dryer was full of lint. Recommended customer clean or replace exhaust vent. The dryer tested good.

Near Lantern Ln, Honeoye Falls, NY 14472
James J.

James J.

WASHER MAYTAG MVWC465HW2 Customer said unit is functioning properly at this time ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Near Country Shire Dr, Rochester, NY 14626
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced control and light switch. Found old switch would move and cause control to short.

Near Jennie Ln, Rochester, NY 14606
James J.

James J.

MICROWAVE WHIRLPOOL WML55011HS5 Replaced parts. Tested unit and it functions properly

Near W Ridge Rd, Rochester, NY 14626
James J.

James J.

DRYER MAYTAG MGD7230HW0 "Q1 n. Q2 n. Q3 n. Unit not heating. Checked vent to outside. Unit short cycles flame. Tested flame sensor. Replaced gas coils and retested. Flame cycled properly. Customer had rg&e out for gas smell. They determined it was coming from dryer. Need gas valve to prevent intermittent gas leak. ; ordrng 1 280119 (gas burner), used 1 279834 (COIL KIT) from stock"

Near Cross Gates Rd, Rochester, NY 14606
James J.

James J.

WASHER ROPER RAS7233KQ0 Q1 n. Q2 n. Q3 n. Unit not spinning. Removed motor and turned on spin cycle. Motor won't spin unless started by hand. Need motor. Customer opted to repair himself.

Near Strohm St, Rochester, NY 14612
Dave F.

Dave F.

FREEZER FRIGIDAIRE FFU14FC4AW3 Found leak . Was able to fix leak . Unit is now running and cooling .

Near Dewey Ave, Rochester, NY 14616
Evan E.

Evan E.

RANGE MAYTAG MER5765RAB Replacing burner due to original burner having break in coil causing unit not to heat. Replaced burner. Tested unit. Unit tested good

Near Virginia Ave, Rochester, NY 14619
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW4 Customer stated that unit is failing to start cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Discovered that rotor bolt was loose and was causing Rotor not to spin correctly. This was in turn causing machine not to sense correctly at beginning of cycle. Tightened rotor bolt and tested unit. Could not replicate issue after doing so. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Hobart St, Rochester, NY 14611
James J.

James J.

WASHER MAYTAG MVWX655DW1 Q1 n. Q2 n. Q3 n. Unit only fills with few inches of water and complaint of unit stopping with door locked. No error codes. Ran deep water wash and unit started wash cycle without enough water to cover wash plate. Calibrated control. Need control board for pressure system error. ; rqstng P&A on 1 W11116592 (cntrl-elec)

Near Pepperidge Dr, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR MAYTAG MZD2766GEW Replaced ice door kit for bad solenoid and flapper not tight. The housing was broken around solenoid. Super glued and taped in place. The ice door is working as expected now. The receiver screws on the housing are deteriorating and receivers are loose.

Near Brigham Cir, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER WHIRLPOOL WTW5000DW2 Found large hole in outer tub next to gear case causing leaking. Ordering tub and gearcase ; ordrng 1 W11035751 (gearcase) and 1 W11219115 (OUTER TUB)

Near N Main St, Springwater, NY 14560
Steve M.

Steve M.

DRYER MAYTAG MED6230HC0 Ordering ui for no led light on control. ; ordrng 1 W11413566 (CONSOLE)

Near Reeds Corners Rd, Dansville, NY 14437
James J.

James J.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 n. Q2 n. Q3 n. Unit shorts out and turns off compressor and won't cool. Unit has to be reset to turn back on. Need main control board. W11035841 150Sh 15Sc 93.5Labor 76.40; ordrng 1 W11035841 (cntrl-elec)

Near Bronze Leaf Trail, Rochester, NY 14612
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDFE104HPS0 Found motor gets power but not running. Customer has Lowe’s contract and was on phone trying to get dispatched. ; rqstng P&A on 1 W11085683 (pump&motor)

Near Canadice Lake Rd, Hemlock, NY 14466
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Complaint of ice build up in FC. Water dripping into FF.Removed evaporator cover and found ice build up on evaporator. Defrosted unit with steam. Put unit in diagnostics mode and confirmed defrost heater works.Called Maytag techlineSR7728700933- Ohmed our defrost thermistor at 6028 ohms. This is a valid reading. Thermistor is sending correct resistance. Control board is not reading it and activating defrost. Needs new control board.Customer stated Manufacturer would cover cost of parts. No deposit taken on parts. Will follow up to ensure authorization is received before making repair.; ordrng 1 W11039790 (ACU)

Near Tumbleweed Dr, Pittsford, NY 14534