Local Reviews
Powered by Fluid LOCALExcellent communication and service from start to finish!
Noah - Rochester, NY
Experience was great, person that I spoke with was patient and explained every aspect of the experience from cost to time frame. Tech was punctual, extremely knowledgeable and thorough. Gave me all the info I needed to make an informed decision about how to approach service, and spent time after answering questions and giving tips on how to extend life of machines. Both units are still working wonderfully 5 months after service.
Great service
Sandy - Geneva, NY
Great company and David was so nice and very professional. Told my friends and they said they would him anytime.
AWESOME PRICE, GREAT SERVICE
Bobbie - Rochester, NY
i WAS VERY PLEASE WITH THE ATTITUDE OF THE SERVICE, HONEST AND PLEASANT. WILL USE THIS COMPANY AGAIN IF NEEDED.
Great Service
Thomas - Nunda, NY
Professional and courteous
Great service.
Rose - Victor, NY
Dave was very neat and covered his shoes and explained the repair
Great job and pleasurable.....
Kathleen - Canandaigua, NY
Dave did a great job. Let's cross our fingers that this water pump (the third) will work.
great service
Larry - Mount Morris, NY
Steve was friendly and caring about our situation
Good service
Shawn - Penfield, NY
Great service
Frank - Rochester, NY
Wonderful experience. Highly recommend!
Jodi - Rochester, NY
Great Service
Thomas - Webster, NY
Appliance Tec, provided great service and responded quickly. David was efficient, polite and very professional.
good service
David - Rochester, NY
tech was quick to solve the issue but needs to take the extra 2 minutes and ensure ALL functions are working before leaving...slow down and don't be in such a hurry.
Great service
Bill - Webster, NY
Rene
Rene - Webster, NY
Great service
Ken - Rochester, NY
Kitty
Kitty - Penfield, NY
Service
Mike - Ontario, NY
Quick and easy.
Steve - Farmington, NY
He was great service was great
Deloris - Perry, NY
Was very knowledgeable
pro service
David - Rochester, NY
very good service
Thank you
William - Newark, NY
Great service
Gail - Lyons, NY
Great service
Diane - Spencerport, NY
Susan
Mike - Macedon, NY
Received a text when Mike was going to be a little late. Much appreciated. And he was it was only a short delay
Quick and easy Repair of Dryer
Cindy - Henrietta, NY
Very professional service. Quick to get repair done. Would use this service again.
Great job and pleasurable.....
Kathleen - South Bristol, NY
Steve has always done a great job on the whirlpool washing machine as he has been at my home at least 16 times. I'm on my fifth water pump. Crazy......you would think Whirlpool would send me a new one. Guess they like paying Appliance Tech.
Could not have been more courteous or knowledgeable.
David - Webster, NY
Called to ask if he could come early because he was running ahead of schedule. Was very knowledgeable.
Steve’s Performance
Larry - Fairport, NY
Great service from Appliance Tech
Doug - Williamson, NY
We had an issue with excessive water inside our refrigerator. David diagnosed and solved the problem in an efficient and professional way. I won't hesitate to call him again if the need arises.
Wonderful Tech
Linda - Webster, NY
Evan was polite, on time, efficient!
Great service
Cheri - Rochester, NY
Great service
Mary - Rochester, NY
Very prompt
good service but expensive
Albert - Livonia, NY
Service person was competent and courteous.
Donna
Donna - Fairport, NY
Great and gave us very helpful info!!
Washing Machine repair
Maryjo - Ontario, NY
Problem solved so simply. Thank you for job well done.
Kathryn - Rochester, NY
Great serviceA2
Robert - Caledonia, NY
Very Satisfied
Leonard - Fairport, NY
Quick, efficient, personable, knowledgeable
Outstanding service
Mary - Webster, NY
Dave was very professional and knowledgeable.
Great service
Erik - Rochester, NY
Very professional, kind, and courteous.
Great service and great service technician
Steven - East Rochester, NY
Evan was very courteous; listened to my concerns; expressed ideas as to resolution; gave me feedback on his analysis; and was helpful in .explaining the dryers full functions.
Good technician
Chris - Ontario, NY
David was a great tech. He was always early. Polite, friendly and was surely the expert. The only issue was he left the old parts. He should have taken them to dispose of.
Repair of my refrigerator
Raymond - Rochester, NY
Wonderful service, these people go far above what they are required to do!
Professional service
Jerry - Ontario, NY
Great service
Daniella - Rochester, NY
Gary was very efficient and was able to resolve the issue!
Chris
Chris - Canandaigua, NY
Quick and easy
Dave - Rochester, NY
Service was quick, clean and complete. I was able to complete a work conference call seamlessly while he came in and fixed the dishwasher.
David did a great job and answered any question I had
Dan - Rochester, NY
Excellent customer service, helpful and answered all my questions.
Andrea - Walworth, NY
Evan was very patient and helpful with all of my questions. He went above to help me out with some concerns after the appt also. Highly recommend him!
Michele
Michele - Rochester, NY
Great customer service by Steve. Good follow up and great interpersonal skills
Great service!
Cheryl - Fairport, NY
Evan was very courteous and quickly identified the issue and made a plan to come back with the right part and fix it. He cleaned up after both services. Great experience.
Wendy
Wendy - Fairport, NY
He was wonderful., knowledgeable and timely.
3 Trips to resolve
Tom - Rochester, NY
My observation that all the possible causes of my issues were not looked at/ it appeared that he was in hurry ( Gary only spent 5 minutes at my house) Thought that was strange - he assumed the board was bad- Sent me a Quote via email and left / He did however suggest that I Contact Whirlpool to see if they can help with the expense of the Board. Thank You
Great service and very friendly
Kathy - Rochester, NY
Our wasking machine had stopped spinning. Evan came out the same day and ordered part that came very quickly. Great friendly service. Great job!! Thanks again!
GREAT SERVICE. EXCELLENT PRICE.
Norman - Fairport, NY
Dave did an outstanding job.
Prompt, Reliable Service
Tom - Rochester, NY
Fixed our problem in a short time frame.
No Ice for Me
Larry - Pittsford, NY
Steve came to look at our six month old Whirlpool refrigerator that was not making ice. He tested the ice maker and determined it was faulty and ordered a new one. He then came out, replaced the broken ice maker and then discovered that the water valve was defective had to order one to replace it. His third trip was a charm and our ice maker is working fine. Steve was prompt, professional and explained everything he did.
dependable
Geraldine - Churchville, NY
continued to investigate problem and all is well
Great Service
Tom - Webster, NY
Nice job
William - Newark, NY
Bill
William - Fairport, NY
Great company representative & very helpful.
problem solved
Richard - Webster, NY
Very pleased...…
Great service
Bob - Livonia, NY
Great service. Ran diagnostics quickly and pinpointed problem. Upon returning with replacement sensor, installed the part , checked for leaks, etc. Very well mannered and knowledgeable. Send Steve anytime!!!
Great service
David - Lima, NY
Thank You
ALP
Amy - Rochester, NY
Great Job. Very respectful, well spoken, clean, and professional!!
Good service
Nadine - Albion, NY
Professional and positive. Knew how to fix the problem and showed me what to do in the case it happens again.
Kim
Jimh - Hilton, NY
Outstanding tchnician
Awesome service
Edward - Rochester, NY
Steve was great. The best tech ever. Great customer service
Professional and efficient
Kristen - Fairport, NY
Perfect Experience!
Raymond - Pittsford, NY
Evan was polite and professional. He was knowledgeable and well trained. If everyone of the company is as good as Evan I’m happy to do business there again and again.
Fantastic as always!
Steve - Spencerport, NY
Gary is extremely professional and knowledgeable. He knows our appliances like the back of his hand. He is the only tech we will have in our home. You’re lucky to have him.
Maureen
Maureen - Rochester, NY
Evan did a great job!!! We were very pleased. It is obvious that he is very good at his job. He is very conscientious, polite, and smart.
Great service and very quick
Cecily - Henrietta, NY
The best service.
Soumen - Pittsford, NY
The Tech was very thorough and was prepared. This was best service experience ever!
Excellent
Norma - Rochester, NY
The service was done in good timely manner. The repairman was informative & personable. I would recommend him to anyone as an excellent repairman!
Great job
Relentlss - Scottsville, NY
Have a very temperamental washing machine and Steve was able to assess the situation and fix it right up. We have always had good experiences with Appliance Tec. I really like the email to determine where the tech is and when expected. We have a warranty so unable to address the cost of repairs.
ice maker
Jeremy - Honeoye Falls, NY
Dave is awesome. Unfortunately he had to come back and now waiting on part. Not his fault but making it right (hopefully)
Refrigerator/Freezer issues
Dana - Brighton, NY
Steve was great. Even though it took over a month to get all the right parts and and figure was exactly was going on, Steve was very thorough and professional with his work and explanations of what was going on.
Service Visit
Mark - Hilton, NY
This was part of an extended warranty, so of course the price was excellent...free!
vary good work
Alana - Rochester, NY
shows up on time and does a great job thanks...........
Great service
Bill - Pittsford, NY
He was quick and professional.
very prompt and personable
Peter - Fairport, NY
very nice tech
Judy - Rochester, NY
Great Service
Lisa - Ontario, NY
Friendly knowledgeable service, arrived on time with a phone call of "on the way".
Very good service
James - Rochester, NY
Appliance Tec Review
Jennifer/jim - Fairport, NY
Highly recommend, Evan is the best.
Great service
Diane - Webster, NY
We had our refrigerator fixed for the same problem for the forth time. As bad a situation as that is the tech could not have been more pleasant or more courteous.
Dependable service.
Geraldine - Churchville, NY
Loved the tracking technician feature. I knew when to expect him and appreciated it.
Great service!
Sharon - Rochester, NY
Steve did a great job
Mike - Livonia, NY
Tech was very professional, knowledgeable, and courteous
Very professional and knew the appliance he was working on
Sharron - Webster, NY
I felt Dave was very polite and professional. I felt confident that he knew about the washing machine. I have always purchased Whirllpool washing machines and dryers and feel confident that Dave knew the product.
Dishwasher rack
Jim - Victor, NY
Great service
Impressive
Rita - Webster, NY
David was not only efficient in his problem solving/repair of our dishwasher, he was also courteous and respectful. He put extra effort into ensuring that everything about the dishwasher worked as efficiently as it was intended to do and answered all our questions. Hats off to him and Appliance Tec.
Great Service! Friendly technician !
Nicholas - Clifton Springs, NY
Very good experience ! There was no cost to me because it was a service call for a defective part on my Lowes purchased Whirlpool range
Awesome service and price!
Maria - Rochester, NY
When the Tech showed to fix our machine I was bracing myself for the worst, but the young man was professional and very informative about the problem and honest about the fix and cost, not only will I call Appliance Tec again but also recommended them to family and friends!
Response from Appliance Tec:
Your comment of "bracing myself for the worst" caught our attention. As a company, all of our processes and methods, along with our culture, are based on taking care of our customers. We are always striving to be above the perceived "normal" for appliance repair by being professional, honest and kind to all of our customers. Evan takes care of his customer everyday exactly the way we as a team want to. Thanks for taking the time to leave your review!
clothes washer
Kim - Rochester, NY
Poor customer care
Celso - Rochester, NY
Lacking customer support and lacking job knowledge. The concept of the customer is right and fixing the issue did not happen so the problem is still a factor. The young man was too tired from the previous job that he was talking his way out of doing his job because it was and my quoting “a waste of time to start changing parts”. I was very disappointed.
Response from Appliance Tec:
Please be patient as you will be contacted very soon to arrange a resolution and make this right. The last thing we want is you to be very disappointed. We are on it! UPDATE... We tried contacting you but we were disconnected. We have been unsuccessful in getting you on the phone again. Please contact our office when you can. We'd be happy to assist. 585-442-8690
Great
Jim - Hilton, NY
Outstanding
John
John - Rochester, NY
Great work and very helpful. Fixed the issue fast and efficiently.
great job good price
Gary - Lyons, NY
Mixed feelings
Ben - West Henrietta, NY
I am appreciative of the promptness of the service technician to my house to fix my dryer, however, I wish he would have had the courtesy to call me and see if I wanted to proceed with a service that is costing me the same price that I could have bought a brand new dryer with. I more than likely would have opted against the service and chosen to buy a new dryer. I guess it’s too late now. At least I have a working dryer.
Response from Appliance Tec:
There may be some sort of mix-up but our records do not indicate we did any repair to the dryer. We only show a referral for you to have a company clean the dryer vent system. We do have record of a second visit at no charge though. Maybe it was another company that did some work on the dryer?
Great service Dave called to see if we could do the repair earlier than scheduled which is what we did and that was very good
Karol - Hilton, NY
Dave was polite and professional and got the job done expeditiously
Great Service
James - Rochester, NY
Kitchenaide stove
Patricia - Williamson, NY
Thankyou Evan for resetting my ovens. I baked banana cupcakes this am in stated cooking time perfectly. Haven’t accomplished that in ages. Thanks again for solving my stove in a courteous manner. Pat a happy satisfied baker.
100% Satisfied with Dish Washer Repair Service
Rodmary - Webster, NY
100% Satisfied with my most recent experience with ApplianceTec service department. Their tech, David, arrived on time, was very neat, and efficient. Thanks David for your excellent work and politeness. You did an outstanding job!
Great service
Melody - Webster, NY
Great service
Cathy - Lyons, NY
Very friendly and knowledgeable
Great Service, very knowledgeable
David - Rochester, NY
Gary was very professional and was able to fix my appliance quickly. He was also able to make an adjustment a previous company said could not be done on my model range.
Great service, quick response and fix. Super friendly technician
Elvin - Rochester, NY
Very knowledgeable.
Norm - Rochester, NY
We needed a Tech. and you sent us the best.
Excellent customer service for my Dryer Repair
Lauren - Victor, NY
The repair man was excellent with communicating arrival time, expectations for repair, and work/parts needed. He was very friendly and pleasant. Despite the manufacturer shipping the wrong part and my dryer being just four months old, I felt the repair man was empathetic and wanted to handle the repair as soon as possible. He was knowledgeable and sincere that it took more than one attempt to repair.
Great service
Patty - Albion, NY
Gary was polite , quick and experienced
Douglas
Douglas - Victor, NY
Very good
Great service
David - Penfield, NY
Gary T
Cynthia - Rochester, NY
Professional, friendly and extremely knowledgeable.
great, friendly, fast service
Laurie - Penfield, NY
Venting-vent hood
Erie - Webster, NY
The service repair professional was kind, on time, respectful, and most importantly skilled at completing my job. My vent would not function properly. The guys completed the job in about an hour. It took a few visits but, the service made up for time waiting.
Prompt, very professional and very courteous and your dog liked him!
Bruce - Phelps, NY
Knew the problem with the dishwasher door and fixed it very quickly.
Everything works great!
Fig - Rochester, NY
The tech was friendly and worked efficiently yo ge the job done.
Did a great job
Mark - Rushville, NY
Great service
Mary - Fairport, NY
Technician was knowledgeable and courteous
Evan Fixed my dishwasher perfectly!
Kathy - Palmyra, NY
Evan was prompt and very professional. He explained everything to me and was very courteous. He didn't mind my 2 overly friendly pups who followed his every move. The dishwasher works great and I am a happy customer!
Creekstone Dryer now quiet!
Operations manager - Fairport, NY
Dave did an excellent job in locating and repairing our squeaky dryer. With all of his might he lifted the dryer over his head so he could gain access to the back of the dryer to make the much needed fix! Thanks so much Dave!
Highly professional service
Mark - Rochester, NY
Pleasant young man quick and effocient
Great Job!
Jeff - Rochester, NY
Steve was quick, efficient and did a great job all around
Dave
Mildred - Rochester, NY
Great job as usual
great service
Eric - Rochester, NY
appreciated the information and prompt arrival
SERVICE WAS GREAT
Gil - Rochester, NY
TECH WAS KNOWLEDGBLE,.FRIENDLY
Great Service
Adam - Rochester, NY
Washing machine repair
Karen - Webster, NY
gave a lot of helpful tips
Judy - East Rochester, NY
Great Service
Maureen - Rochester, NY
Honest, thorough evaluation and fixing of problem. Genuine and friendly tech.
Great service
Jen - Rochester, NY
He was helpful and respectful
Diane
Diane - Victor, NY
Service well done
Washing Machine
Louise - Webster, NY
Thorough review of problem
couldn't ask for more
Connie - Caledonia, NY
technician arrived on time, was friendly, professional and best of all solved my problem without a mess or fuss Thank you
Great
Stanley - Rochester, NY
he did a great job. A 5 star job.
Great Service
Tracie - Canandaigua, NY
Dave has come out multiple times for service and he is very nice, professional and helpful!!
Did agood job
Robert - Shortsville, NY
Julie
Julie - Penfield, NY
Evan was excellent. Service was outstanding
janis
Janis - Williamson, NY
It wasn't fixed when he returned to put new part in. Tech told me to run cycle thru and call him if it didnt work properly. Well it didn't work and now tech coming back again. I can't keep taking time out to get it fixed right. This will be third appt. If this doesn't fix I want a new washer. I had it two weeks
Response from Appliance Tec:
We certainly understand your frustration and we will work as a team to get this resolved as quick as possible for you.
Kitchen Aid dishwasher
Barbara - East Rochester, NY
Polite and knowledgeable
Young people? Am I right?
Matthew - Ontario, NY
Disappointing service, had to pay three times !
Lynette - Pittsford, NY
Had a problem with my clothes dryer, first technician took the dryer apart, could not find the problem. Second technician came out and found the fan was blocked. A different company had to come out to remedy the problem. The cost was two service calls and the third party repair cost. Very dissatisfied customer.
Response from Appliance Tec:
We apologize for not diagnosing the problem on the first visit but after reviewing the reports you paid no more than what you would have paid if it was done on the first visit. The 3rd party costs for the vent cleaning were unrelated to the dryer itself thus it's hard to hold us accountable for them. Having the house vents cleaned is a safety and efficiency issue that really needs to be done on a regular basis. Please contact us if you have any questions. 585-442-8690
efficient and effective
Diane - Avon, NY
Very good service
Robert - Shortsville, NY
Prompt knowledgeable service
Christine - Rochester, NY
Very courteous service. Answered all my questions and resolved issue.
Great service
Bruce - Webster, NY
Great service
Dishwasher
Kasia - Webster, NY
Thank you for your time and help. It is greatly appreciated.
Very good service
Rge - Rochester, NY
the two technicians that repaired the dishwasher were pleasant and polite. They diagnosed the problem and repaired in same visit. I am only giving 4 star rating because the timeframe of our appointment was supposed to be 9-12 and when it was close to 2pm and nobody had showed up yet or called to say they were delayed I had to call and check on the status to be sure they were still coming.
Response from Appliance Tec:
You are absolutely correct in your feelings. You should have been updated about the techs arrival time. There is no excuse for it not happening so we'll just give our apologies. It is part of our process to update in such situations. Thank you for bringing it to our attention.
Unresolved problem
Jacob - Rochester, NY
Response from Appliance Tec:
Our system shows that the repair is complete and all is good. If you feel the problem is unresolved please contact us at your convenience at 585-442-8690 and we will be sure to make sure it is taken care of.
Did great job diagnosing problem
Ellen - Webster, NY
This was a warranty issue. Evan took care of it for me without any stress on my part.
Great service and communication!
David - Hilton, NY
Communication from the time I scheduled the appointment up to the tech's arrival was outstanding. Gary was personable, did his work quickly, and cleaned up his mess. Would definitely hire this company for future appliance issues.
Excellent Service
Joe - Hamlin, NY
Gary T was right on time, called before showing up, had all the proper tools and parts, and finished the microwave door replacement quickly and completely. He was also very personable. In summary, he was the consummate professional !
great service
Cheryl - Honeoye Falls, NY
Tec came when he was scheduled, figured out issue soved and was great
Excellent Service!!
Samuel - Dansville, NY
Steve was awesome! His knowledge of the product & diagnostic skills were impressive. Please consider giving a big raise!!
William
William - Farmington, NY
Good job
Great service.
Barbara - Webster, NY
Nice young man.
Dave was great, wish we could have scheduled sooner or tighter window of time
Tim - Rochester, NY
Great job. Fridge works fine.
Jeffrey - Rochester, NY
Christine
Christine - Webster, NY
Daniel
Webster - Rochester, NY
GREAT SERVICE
Molly - Rochester, NY
Pauline
Pauline - Fairport, NY
Steve was very nice and did the job well
James - Dansville, NY
Great service
Clayton - Rochester, NY
Evan was knowledgable, helpful, and kind. Highly recommend!
Bonnie
Bonnie - Rochester, NY
Great, friendly service
dryer repair
Catina - Brockport, NY
The service man was on time. Called to let me know he was on his way. He was polite and in and out with my dryer repaired in short order. I was very happy with his service.
Very good
Susan - Clifton Springs, NY
Service was fine, but is problem resolved?
Cynthia - Fairport, NY
Our brand new Whirlpool washing machine left bleach spots on clothes that were not being cleaned with bleach. We used bleach in a previous load, and when the second load came out with bleach spots, we called for service. The tech ran diagnostics, but couldn't tell us why the machine ruined our clothing.
helpful advice
Gerri - Fairport, NY
totally satisfied
Mary - Webster, NY
Evan was knowledgeable, on time, and gave great information. He fixed our gas drier, and the washer wouldn't spin well, and is 11 years old. We discussed whether or not to replace it. In weighing it out, we decided to replace it with a great model he suggested that will last a lot longer than the other new ones that are built to break faster. The Speed Queen. He doesn't sell them, so suggested some places to get it a little more reasonable. Overall a great tech. I will keep his business card.
Great service
J - Rochester, NY
Good service, I liked the tracking features. Price only avg because it’s covered under warranty. Happy with the service
GREAT SERVICE
Mary - Rochester, NY
THE TECHNICIAN KNEW EVERYTHING ABOUT MY STOVE. HE WAS FRIENDLY AND ANSWERED ALL MY QUESTIONS. HE TOOK THE TIME TO PROPERLY MAKE ADJUSTMENTS AND IT WAS NOT A RUSH JOB. I WAS VERY PLEASED WITH THE SERVICE AND HIS KNOWLEDGE OF THE PRODUCT. THIS TYPE OF SERVICE REALLY MAKES A DIFFERENCE. THE TECHNICIAN SHOWED TRUE COMPASSION FOR THE WORK HE DOES. I HOPE THAT THERE ARE A LOT MORE TECHNICIANS OUT HERE LIKE THE ONE THAT SERVICE MY APPLIANCE TODAY. HE TRULY MADE MY DAY.
great service call
Mark - Henrietta, NY
Jim
Jim - Hilton, NY
Outstanding technician
Has great knowledge about his job.
Ralph - Rochester, NY
Was up front about what was wrong and stated the different things that could be done and the costs.
sort of a waste of time
Andrew - Rochester, NY
nice repair crew, but overall it was a waste of time. on their 3rd visit after ordering additional parts at the 2nd visit, it was finally discovered the microwave was beyond repair and a new microwave is needed. 3 weeks wasted unfortunately.
Outstanding Service!Very know
Evelyn - Penfield, NY
Very knowledgeable and helpful in explaining all that he did in repairing the appliance. He was a very pleasant personality to work with.
Great service
Janet - Ontario, NY
Fast efficient service
Wayne - Rochester, NY
Technician arrived shortly after his courtesy phone call, He powered his work van through the treacherous roads of the trailer park combating snow and ice. He immediately identified the issue with my stove and fixed it promptly. He was courteous and professional, I couldn't tell for sure but I believe he is a mallard Hunter. I can't recall his name but It may have been Marty, Keith, Rusty or Hank. I would gladly share a mobile home kitchen or duck blind with him any day.
Dishwasher repair
William - Spencerport, NY
Found and fixed the problem Quickly. Tech was professional and pleasant.
Excellent and polite
Linda - Webster, NY
Great Service!
Weston - Geneseo, NY
Steve is a top-notch serviceman: friendly, courteous and a great diagnostician. He was very nice to my curious kitten and older grey cat. You should be proud to have Steve as a representative of your company.
Good service
Matthew - Rochester, NY
good serviced follow-up
Barry - Rochester, NY
Very Professional service personal
Peter - Webster, NY
I was impressed by the professional and knowledgeable service tech : Dave Long . I had a intermittent problem with my washer, Dave quickly analyzed the problem and repaired the connector. Thank you Dave.
Great service
Kathy - Webster, NY
Technician was professional, efficient and knowledgeable about the issue.
Great
Chris - Fairport, NY
Andy Prestigiacomo
Andy Prestigiacomo - Canandaigua, NY
Knowledgeable technician very professional
Courteous and efficient
Bette - Hamlin, NY
No complaints. Was courteous and attentive as I explained the problem. Definitely knows his trade! Cannot rate cost, it was under an extended warranty.
warranty coverage
Kim - Rochester, NY
found the time frame for replacing parts longer then appreciated. it may have been to the warranty program. other wise everything was great. thanks
Tech was great!
SAL - Canandaigua, NY
New appliances and tech patiently and thoroughly covered all issues.
great service
John - Rochester, NY
Very friendly!
William - Canandaigua, NY
Very friendly tech! Repaired my stove very efficiently and showed me some other things about my stove.
Great service
Mary - Rochester, NY
Gary has come a couple of times to my home to repair my stove. He has done a wonderful job each time. As soon as I start explaining what is wrong and he immediately tells me he knows what’s the problem is and takes care of it. He has been on time for each appointment and very professional.
courteous service
Richard - Fairport, NY
Dave knew his stuff & clearly explained the cause of the problem to me. I thought he did a great job with your trainee.
great service
Robert - Nunda, NY
Good experience
James - Rochester, NY
Great service for reasonable price. Very knowledgeable technicians who were extremely helpful!
Outstanding service
Brian - Pittsford, NY
Evan E.
DRYER MAYTAG MGD6630HW0 Customer stated unit is still rattling and having issue with unit heating. Checked for error codes. No codes were present at time of visit. Removed window to observe burner operation. Burner is cycling heat on and off as it should. Rattling is coming from blower. Removed front panel to inspect blower. Installed heat resistant styrofoam adhesive along bottom of blower. After installation of styrofoam could not replicate noise. Reassembled unit. Ran for customer. Unit tested good
Steve M.
REFRIGERATOR MAYTAG MSS26C6MFW01 Found wiring harness on door was broken causing no ice or water. Ordering door. Door is covered under loyalty retention program for part coverage. ; ordrng 1 LW10839558 (FREEZER DOOR WHITE)
Evan E.
RANGE MAYTAG MER8600DH0 Customer stated unit was not heating. Upon inspection discovered that bake element for unit had cracked causing issue. Replaced element. Ran test preheat to 350. Unit tested goodn
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found temp in ff section was 35 but ui set at 41. Ordering damper. Ordering control also ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)
Evan E.
MICROWAVE WHIRLPOOL WMH32519HT2 Replacing control board due to relay for turntable on board failing causing turntable not to spin. Replaced control board ran multiple test cycle with turntable on. Unit tested good
Steve M.
WASHER WHIRLPOOL WFW6620HC0 Had customer wash a load while on the way to residence. The washer was in rinse cycle on arrival and vibrating excessively. Lowered legs on pedestals and the vibrations stopped. Removed back panel and nothing was banging. Zip tied the drain hose to water line to secure. Ran spin Cycle again and it tested good with no excessive noise.
Steve M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found the dishwasher is not fastened to the counter or the side cupboards. Tested unit in diagnostics and it did not leak. Insructed customer to have the dishwasher installed properly.
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced damaged door and console. Adjusted incorrect install.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Unit is leaking from the freezer due to a plugged drain tube. Cleaned drain line and removed ice from the freezer.
Steve M.
REFRIGERATOR JENN AIR JFC2089HPY Found the light switch was frozen from last visit. Freed switch and light works as expected.
Steve M.
REFRIGERATOR GE PTS22SHRARBS "-6 freezer 43 in fresh food section. The ui is reading -14 in freezer and 43 in fresh food. Found evaporator frosted again. The thermistor was not reading correct temps and the defrost thermostat was open. Replaced both parts. No charge. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL , pckd up 1 WR50X10068 (thermostat defrost) and 1 WR55X10025 (sensor,temp ff)"
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found gaps liner causing frost to accumulate in freezer by the light. Caulked gaps and the refrigerator tests good.
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Replaced damper for freezing in fresh food section. Tested the sensors in diagnostics and they passed. Customer is going to monitor.
Steve M.
RANGE GE JBS03C003WH Found wires frayed on receptacle and receptal had popped on right front burner. Cut wires and wire nutted. Could not find part breakdown on distributer due to the age of range.
Dave F.
REFRIGERATOR KITCHENAID KRFC704FBS00 Freezer evaporator frosted . Condensation in freezer . Called techline SR 7725046236 checked all thermistors passed . Evap fans are working . Defrost heater is working . Defrosted freezer . Tested unit in test 40 passed . Checked gasket is sealing . Zip tied defrost thermistor and foil taped it . Set temperatures to recommend . Fresh food doors make a little bit of noise while opening. Couldn't see anything broken . Put legs down on unit . Leveled unit .Still making noise . Ordering hinges and closers for both sizes .; ordrng 1 W10691674 (hinge-door) and 1 W10691700 (hinge-door) and 1 W11179355 (closer) and 1 W11189598 (closer)
David L.
OVEN KITCHENAID KDRP407HSS3 Installed control
Shaiman C.
DRYER WHIRLPOOL WED4815EW1 Unit testing good. Front panel and door slightly damaged. Door and front panel should be replaced. ; ordrng 1 W10806345 (panel) and 1 WPW10463967 (door)
David L.
FREEZER WHIRLPOOL KRFC302EPA Replaced water valve to due ice maker not filling. Unit tested good.
Evan E.
MICROWAVE WHIRLPOOL WML55011HS0 Customer stated that door would not always open. Replacing interlock due to unit failing to open door consistently. Replaced interlock. Ran multiple test cycles. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replaced control due to defrost thermostat testing open I. Diagnostics and unit not defrosting. Defrost thermostat reading closed in diagnostics after repair. Customer to monitor.
David L.
RANGE KITCHENAID KSDG950ESS1 Downdraft fan is not coming on. 120vac to motor harness. Ordering motor and cap. ; ordrng 1 W10921431 (motor-blwr) and 1 W11209781 (CAPACITOR)
David L.
WASHER KENMORE 110.922841 Unit was not agitating due to a broken motor coupler. Replaced motor coupler. Unit tested good. ; dspstn on spec-tagged invntry: 2 285671 SWITCH-LID and 1 285753A COUPLING
Dave F.
DRYER WHIRLPOOL WGD8300SW1 Replaced rollers . Tension pulley and belt due to thumping . Tested unit . Tested good . Took payment over phone with customer.
Shaiman C.
OVEN WHIRLPOOL WGG745S0FS Heavy damage; ordrng 1 W10877566 (glass-door) and 1 W10878897 (glass-door)
Dave F.
DRYER WHIRLPOOL WHD5090GW0 Adjusted dryer legs to balance out and checked power to unit . Unit not heating .Ran unit in auto diagnostics. No error codes . Unplug some wires to the control and reseated. Tested unit in auto diagnostics again . Unit tested good .
Dave F.
RANGE WHIRLPOOL WFE505W0HZ1 Checked elements on top all turning on . Filled pan with water and tested both front burners . Water came to s rolling boil. Called techline SR 7725043090 checked oven temperatures . 306 367 302 360 305 365 average temperature 334 . Unit tested good .
Dave F.
REFRIGERATOR JENN AIR JS42SEDUDW0 Replaced optics for the ice maker . Due to not recognizing the bin was empty and not making ice . Tested unit . Tested good .
Dave F.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Freezer door not closing right . Found frost in unit . Also found the gasket wasn't sealing right . Removed the basket and shelf inside freezer . Reseated gasket and basket . Door is now closing like is should .
Dave F.
REFRIGERATOR FRIGIDAIRE FGHB2844LFE Ice maker is broken . The thermistor holder is broken not allowing the ice maker not to work . Replaced the ice maker . Tested unit . Tested good .
Shaiman C.
DRYER WHIRLPOOL LGR5848EQ5 "Dryer was not heating. Thermal fuse tested bad. Replaced thermal fuse. Unit testing good.; dspstn on spec-tagged invntry: 1 279311 IGNITOR 1 4392065 REPAIR KIT , and 1 WP338906 SENSOR , used 1 WP3392519 (FUSE-THERMAL) from stock"
Steve M.
WASHER MAYTAG MVWB765FW3 Found water valve not sending cold water to washer. Replaced water valve and the washer tested good.
Shaiman C.
DRYER WHIRLPOOL NED4655EW1 Venting was plugged. Failed airflow test. Exhaust on the outside of building was completely clogged with debris. Unit tested good.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Shaiman C.
WASHER MAYTAG MVWB835DW3 "F3E2 F8E1 codes stored. Decent amount of water was sitting under water inlet valves on machine. Suspected a crack on inlet valve was causing water leakage. Replaced water inlet. After verification test using manual diagnostics, noticed water dripping from the hot water shut off valve. Water leakage was originating from two different places, machine and the home. Shut off valve should also be replaced by homeowner. Unit testing good."
Steve M.
RANGE WHIRLPOOL WFG515S0EW "Replaced ignitor and insulated harness for ignitor not lighting. The range tested good. Adjusted top burners for better simmer; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN , used 1 WPW10701462 (HARNESS-INSULATED) from stock"
Evan E.
DISHWASHER GE CDT835SSJ2SS Customer was still experiencing same issue as before. Discovered that drain line was kinked behind machine causing unit not to drain properly. Unkinked hose and ran multiple drain cycles. Unit tested good
Steve M.
RANGE WHIRLPOOL WFG320M0BW1 Customer had the range unplugged on arrival. The complaint was the sparkers for top burners stayed on and sparked constantly. On arrival I plugged it in and it worked as expected and did not spark on its own.
Steve M.
WASHER MAYTAG MHWE301YW00 Tested washer and found banging noises during high spin cycle. The washer will need outer tub and basket. The customer is going to replace.
Steve M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced water valve and sealed connections in water line to prevent air from getting into line for water dripping randomly from water dispenser. Customer is going to monitor. If it happens again the customer is going to take filter out for 24 hours and monitor. If it still leaks preorder filter housing.
Steve M.
REFRIGERATOR WHIRLPOOL WRS322FDAT04 Replaced the light in fresh food section for blinking lights or no operation. Found the freezer light was blinking. Installed light from fresh food section in freezer. The lights test good.
David L.
REFRIGERATOR MAYTAG M1BXXGMYW00 Unit is not defrosting the evaporator. Energized heater in diagnostics. Heater came on. Checked ohms on thermistor. Unit needs a control and the drain pan is cracked. Did not charge a service call due to repeated service history. The customer is going to replace the unit. Quoted 579.08 for repair.
David L.
DISHWASHER WHIRLPOOL KDFE104DWH U it was not draining due to a failing drain pump. Replaced pump and cleared hoses.
David L.
REFRIGERATOR WHIRLPOOL ED2VHGXMB00 Unit was tripping the gfci circuit it was plugged into. No issues when moved to a different breaker. Checked start up amperage and defrost amperage. Unit testing normal.
David L.
RANGE AMANA AGR6603SFB2 Broil ignitor is not getting a spark. Checked harness and connections. Harness to the broil ignitor harness was not connected to the broil ignitor. Re connected and tested.
David L.
REFRIGERATOR MAYTAG MFC2062FEZ02 Gasket was torn and loose. Installed new gasket. Door seals nicely.
David L.
RANGE WHIRLPOOL GS563LXSS Replaced gas valve to to unit not lighting
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 U it is leaking due to a plugged drain tube. Replaced drain tube and removed ice from freezer; used 1 W10619951 (TUBE-DRAIN) from stock
David L.
REFRIGERATOR WHIRLPOOL WRS315SNHB01 Replaced control. Unit tests ok. Customer to monitor.
Steve M.
REFRIGERATOR MAYTAG MFI2269FRZ02 Replaced water valve for no water to dispenser. The water tested good.
David L.
REFRIGERATOR FRIGIDAIRE FRT18S6JQ4 Unit is leaking from the evaporator. Quoted 797.19 for evaporator replacement. Customer is going to replace.
David L.
DISHWASHER MAYTAG MDB8959SFZ4 "Unit is leaking from the door due to failing upper rack rails. Replaced rails; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH , used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
David L.
FREEZER MAYTAG MQF1656TEW01 Replaced defrost timer that was not energizing heater. Heater and thermostat check ok.
Shaiman C.
DRYER WHIRLPOOL WED5000DW2 "Once hitting the start button, unit will not stay running. Push to start relay is faulty. Replacing PTS relay. ; ordrng 1 WPW10117655 (relay-pts), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Evan E.
MICROWAVE MAYTAG MMV5208WB1 Replacing diode due to unit not heating. Replaced diode. Ran test cycle for customer. Unit tested good
Evan E.
WASHER WHIRLPOOL WTW8800YC1 Customer stated that unit would not spin and was flashing unbalanced load error code. Upon inspection discovered that upper and lower bearing have gone bad causing unit not to spin correctly. Replaced both bearings and drive shaft. Ran test cycle. Ran drain/spin cycle for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Evan E.
RANGE KENMORE 790.909046 Customer stated that unit will not heat. Checked incoming voltage at machine unit was receiving 240v. Ran test bake cycle checked voltage at element. Control is failing to send power to elements ordering control; ordrng 1 316419134 (OVERLAY) and 1 316557106 (CONTROL )
Evan E.
WASHER WHIRLPOOL WTW5640XW3 Customer is still experiencing same issue after installing new lock. Upon inspection discovered that new lock was jammed causing lid not to shut. Unjammed lock and reattached correctly. Attempted to run test cycle. Lid lock relay on control board is clicking but lock with not actuate. Relay for lock on control board has gone bad this is real issue with machine. Customer doesn’t not want to proceed with repair due to cost of control board. Please reimburse customer for latch ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID
Dave F.
DISHWASHER KITCHENAID KDTE204DSS1 Ran in auto diagnostics. No errors codes . Drain pump fin was broken causing the drain pump to raddle . Replaced pump . Tested unit . Tested good .
Dave F.
DRYER MAYTAG MEDC215EW1 "Dryers thumping. Found the rollers were worn out . Used repair kit 4392065 . Replaced belt , rollers and tension pulley. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 4392065 (REPAIR KIT) from stock"
Dave F.
DRYER WHIRLPOOL WED4815EW1 "Replaced element due to being broken and grounded . Replaced thermal fuse , thermostat. High limit . Used repair kit on dryer . Replaced rollers, belt and pulley . Tested unit tested good ."
Steve M.
REFRIGERATOR GE GTS22ISSARSS Found evaporator fan motor getting power but not running. Ordering fan. ; ordrng 1 WR60X10257 (motor ac/dc fan.)
Dave F.
WASHER MAYTAG MVWC465HW2 Lid lock was locked . Was able to get the lid lock unlocked . Tested unit . Calibrated and ran in auto diagnostics. Tested good .
Dave F.
FREEZER WHIRLPOOL WRF535SWHZ01 Freezer door gasket was not sealing all the away . Heated gasket . Gasket now is sealing as it should . Left part with customer.
Dave F.
FREEZER WHIRLPOOL WZF34X20DW01 Unit not cooling . Found evaporator was frosted up . Called techline SR 7725037524 . Was told either defrost thermistor or control . Defrosted unit . Replaced thermistor from stock WPW10383615 . Unit is now cooling customer will monitor ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
Dave F.
DRYER ROPER RGD4516FW0 Dryer squeaking while running . Replaced rollers . Tension pulley and belt . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Evan E.
DRYER WHIRLPOOL WGD9600TW1 Custom tee stated unit was squeaking while drum was spinning. Upon inspection discovered that rollers and idler pulley had seized causing issue. Replaced roller pulley and belt. Ran test cycle for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Evan E.
WASHER MAYTAG MHW5630HW0 Customer stated unit was off balance. Upon inspection checked for codes no codes were present. Ran diagnostic cycle unit completed cycle as it should. Customer had pads underneath feet of front of washer but not rear. Suspecting this is contributing to issue customer is experiencing. Ran unit on high spin once pads were removed. Unit testing good
Steve M.
REFRIGERATOR MAYTAG MFT2976AEW00 S71233 found the ice maker passed harvest test. Tested temps and the freezer is about 20. The evaporator is silver in fresh food section. Ordering evaporator. ; rqstng P&A on 1 876765 (mtg kit) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)
Shaiman C.
DRYER WHIRLPOOL WED7500GC0 Door will not stay shut during cycles. Replacing catch and strike.; ordrng 1 W11366436 (STRIKE) and 1 WP3389441 (catch)
Evan E.
WASHER MAYTAG MAV7501EWW "Customer stated that unit was producing noise while unit was in spin. Upon inspection discovered that drain pump bearing had gone bad inside pump causing noise. Ordering new pump ; ordrng 1 WP35-6780 (DRAIN PUMP ), dspstn on spec-tagged invntry: 1 WP22003483 BELT"
Dave F.
STACKED LAUNDRY GE GUD24ESSJ0WW Washer not going into agitation. The machine does drain and spin . Fills with water but the cold is very slow . Disconnected cold water hose from valve and turned on . Has good water flow . Washer needs water valve WH13X27314 . Filled machine with hot water . Machine still will not move on ordering control WH12X22744. Lid lock is working . ; rqstng P&A on 1 WH12X22744 (washing machine cont) and 1 WH13X27314 (valve 2-1)
Shaiman C.
WASHER AMANA NTW4516FW2 Replaced motor and cap. Unit still faulty. Contacted tech line. Tested continuity of motor harness. Open line on common wire in motor harness. Replacing motor harness.SR: 7725035585; ordrng 1 W10899776 (harns-wire)
Shaiman C.
RANGE KITCHENAID KSDG950ESS0 Replaced control. A dent was discovered on user interface. Removed new UI and reinstalled the old one. Ordering a new UI. ; ordrng 1 W10915031 (panl-cntrl)
Steve M.
OVEN WHIRLPOOL WFE540H0ES0 Found the oven was under heating. Calibrated oven + 20 degrees. The light socket is blowing light bulbs every couple weeks. Ordering socket. ; rqstng P&A on 1 W11281687 (SOCKET)
Dave F.
REFRIGERATOR MAYTAG MFF2558VEM Customer wants to reschedule.; schdld next appmnt for 6/12 WED !
David L.
REFRIGERATOR KITCHENAID KSC23C8EYB02 Located a leak at the fresh food evaporator inlet via UV light. Called tech line to document. They are recommending replacing the evaporator again. Ordering evaporator. sr7724524439 recharged unit before leaving; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
David L.
FREEZER WHIRLPOOL KRFC302EPA No water flow to icemaker. Valve is getting 120 volts but is not snding any water. Ordering new valve.; ordrng 1 WPW10420083 (valve)
Steve M.
VAN FORD TRANSIT CONNECT Picked up parts
David L.
REFRIGERATOR WHIRLPOOL WRF560SMYH04 "Right hand door liner is damaged preventing the door from closing properly. ; rqstng P&A on 1 LW10353181 (dor-fip wh), states that autho needed"
Steve M.
50#IM 18" FS KITCHENAID KUIC18PNXS2 Tested ice machine with new water level sensor and had same result. Contacted manufacturer tech support and found the water valve is getting power all the time instead of just when calling for water. The main control WPW10226156 $278 will need to replaced and the water valve again. Called Scott the oversees maintenance for Dorschel and he is going to replace.
Shaiman C.
WASHER WHIRLPOOL WTW7000DW0 Replaced drain hose and drain hose components. Unit testing good.
Steve M.
WASHER MAYTAG MHW5500FW1 Replaced user interface for erratic operation and starting on it's own. the washer tested good.
Steve M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found the fresh food evaporator full of frost causing warm temps. Caulked frame where liner meets cabinet. Removed frost. Tightened, zip tied and taped thermistor to evaporator in proper position. Customer is going to monitor"
Steve M.
WASHER WHIRLPOOL LSR6334LQO Found lid switch broken and machine not drain or spin. Replaced switch and the washer tested good. ; used 1 3949247V (SWITCH-LID) from stock
David L.
REFRIGERATOR WHIRLPOOL WRF767SDEM Fresh food evaporator was covered in ice preventing cooling. Removed ice and replaced fresh food evaporator thermistor. Changed defrost setting to 8 hour fixed defrost. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
David L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Humidity setting on crisper was not moving. Changed front pan unit testing good.
Evan E.
DRYER WHIRLPOOL WGD75HEFW0 Customer stated that unit was still producing same noise after repair kit was used. Upon inspection discovered that rattling was coming from idler pulley shaft missing interior washer on shaft. Replaced washer on idler pulley shaft. Reassembled unit Ran for customerUnit tested good
Evan E.
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that unit was not powering up. Checked incoming voltage at junction box between below machine. Discovered that wire nuts were loose causing unit not to receive power. Tightened wire nuts. Checked for error codes ran diagnostic cycle. Unit tested good
Evan E.
WASHER MAYTAG MVWX655DW1 Replacing drive pulley and actuator due to unit producing noise while shifting from spin to agitate. Replaced actuator and drive pulley. Ran test cycle unit tested good
Evan E.
OVEN WHIRLPOOL WFE320M0EW2 Customer stating unit is still producing noise when unit is preheating. Ran preheat could hear noise customer referred to. Bake element bar is causing noise. Covered each end of bar with small amount of aluminum foil ran preheat again. Unit tested good
Steve M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced motor for not pushing water. The dishwasher tested good.
David L.
WASHER WHIRLPOOL WTW7800XW0 Bearing was loud as tub was spinning. Found garment underneath tub causing off balance load. Replaced bearing. Ran auto drain and spin auto test. Tests ok.; used 1 W10435302 (BEARING) from stock
Shaiman C.
WASHER MAYTAG MVWC565FW1 Replaced control unit testing good.
Evan E.
DRYER WHIRLPOOL WED9600TW0 Replacing door switch due to old switch failing to allow unit to run. Replaced switch. Unit tested good
Shaiman C.
DRYER FRIGIDAIRE FASE7021NW0 E64 error code stored. Replaced heating element. Unit testing good.
Steve M.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Found compressor start winding open and a leak in the evaporator. The maintenance person found loose connections in breaker. He is repairing circuit breaker. Ordering compressor and evaporator. ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
Evan E.
DRYER WHIRLPOOL LGQ9858PW1 "Customer stated that unit was not heating. Upon inspection discovered that thermal fuse had blown. Tech is recommending replacement of fuse , gas coils and ignitor. Ordering fuse , gas coils and ignitor. ; ordrng 1 279311 (IGNITOR ) and 1 279834 (GAS COIL ) and 1 WP3392519 (THERMAL FUSE )"
Evan E.
OVEN KITCHENAID KSGG700ESS1 "Customer stated they can not select 3,6 or 9 on touchpad when setting timer. Upon inspection discovered that when selecting numbers must push down on key pad very hard. New keypad did not include bezels for knobs. Ordering bezels ; ordrng 5 W10814133 (BEZEL)s"
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIDB01 Freezer door wire harness is torn . Took photo . That is was is causing the icemaker to not operating. Ordering another door LW10859844; rqstng P&A on 1 LW10859844 (dor-fip)
Steve M.
FREEZER WHIRLPOOL MFI2570FEZ05 Found frost on left side of freezer towards front and light switch frozen. Found water standing on top of gasket in the center by mullion. Caulked frame of refrigerator where cabinet meets liner. Raised door for better sealing. Removed frost. Added perma gum behind gasket on top for better seal.
Steve M.
WASHER AMANA NTW4516FW1 Found the cold water valve was full of debris causing a long fill error that is preventing wash. Removed debris and customer is going to put in hose screens.
Steve M.
WASHER WHIRLPOOL WTW4955HW1 Found a crack on bottom of the tub Nd a chunk missing. Reordering tub; ordrng 1 W10371566 (tub)
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1621QB2 Found when the compressor starts the whole unit restarts. The. Ompressor will not stay running. The refrigerator needs a compressor. The cost of the repair will outweigh the cost of new refrigerator.
Steve M.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Replaced evaporator fan motor for no cool. The refrigerator tested good
David L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Customer is still having an issue with the ice clumping and burning out the auger motor. Called customer to preorder for next visit. Ordering ; ordrng 1 LW10913113 (FREEZER DOOR STAINLESS) and 1 LW10913113 (AUGER MOTOR) and 1 W11039857 (RETAINER SEPARATOR)
Steve M.
MICROWAVE WHIRLPOOL WMH32519HV3 Replaced main control for not starting. The microwave tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Noise coming from the compressor area . Found the fan was hitting a plastic piece that's on the sticky goop fixed goop and zip tied to make sure it doesn't move . Sealed freezer cabinet. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP
Shaiman C.
DRYER WHIRLPOOL MVD455GMS Return later; schdld next appmnt for 6/4 TUE !
Dave F.
DISHWASHER WHIRLPOOL WDT750SAHZ0 F4E3 error code wash pump failure . Wash pump not turning on . Replaced wash pump . Tested unit in diagnostics tested good .; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Shaiman C.
WASHER GE WPRE6150K2WT "At work until 1, return later in day; schdld next appmnt for 6/4 TUE !"
Dave F.
REFRIGERATOR FRIGIDAIRE FCGM201RFB2 Thermostat is bad causing the refrigerator to continue to run and not turn off when it gets to temperature. Replaced thermostat. Tested unit. Tested good . Customer will monitor.
Shaiman C.
DISHWASHER WHIRLPOOL WDT720PADM2 "Unit would fill with water but wouldn’t wash. Replaced motor, unit testing good."
Shaiman C.
STACKED LAUNDRY KENMORE 2661532210 "Got unit to drain, and dispense water in service mode. Does shift from agitation to spin but does not actually do either functions. Lid also does not lock when in regular use mode. Lid lock should be replaced.; ordrng 1 WH01X10626 (magnet) and 1 WH44X10288 (lock lid)"
Shaiman C.
DRYER AMANA NGD4655EW2 "Customer concern that sometimes the dryer heats and sometimes it doesn’t? Vent tested good. Burners cycle on/off as expected. Tech line agent recommends running tests with clothes in dryer. After getting off the phone with tech support, discovered the outside vent was clogged with lint. Removed lint unit testing good.SR: 7725010403"
Shaiman C.
DRYER MAYTAG MGDB765FW0 Unit will power on but not heat. Fuses tested good. Igniter should be replaced. ; ordrng 1 279311 (ignitor kit & bracke)
Evan E.
DISHWASHER GE CDT835SSJ2SS Replacing drain pump due to old pump failing to drain water from cabinet after cycle. Replaced pump. Unit was still draining very slowly discovered that drain line was binding behind door. Straightened line ran multiple test cycles. Unit tested good
Evan E.
RANGE KITCHENAID KFGG500ESS2 Replacing left front burner ignitor due to ignitor failing to light burner consistently. Replaced ignitor ran test cycle unit tested good
Shaiman C.
WASHER GE WPRE6150K2WT "At work until 1, return later in day; schdld next appmnt for 6/4 TUE !"
Evan E.
DISHWASHER KITCHENAID KDFE104HBS0 Customer stated that unit was not filling with water and had plumber out to inspect water Line. Upon inspection discovered error code 6-3 (suds/air in pump) unit would not fill due to diverter failing to move position. Replaced sump & motor . Ran diagnostic cycle Unit tested good
Evan E.
WASHER MAYTAG MHW3505FW1 Customer stated unit was leaking water from door seal. Upon inspection discovered bellow spring had come detached causing leak. Bellow was getting pushed in once door was shut. Reinstalled spring. Ran diagnostic cycle Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced freezer led module due to no light. Unit tested good.
David L.
DISHWASHER MAYTAG MDB8989SHB0 SR 7725009204Called tech line due to fan not cycling on in long power dry. Tech line is saying that this is normal operation and that long power dry relies mostly on heater and not the fan
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Water was not flowing due to a restriction in the filter. Removed filter and water tested good. Recommending that the customer replace the water filter
David L.
REFRIGERATOR WHIRLPOOL GSC25C4EYB01 Dispenser motor testing no continuity. Wires at base of door broken. Soldered wires. Dispenser motor tests OK. If problem persists door will have to be replaced.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 SR7725012663 mullion is bent in and won't allow door to seal. Unrepairable per tech line.
Dave F.
REFRIGERATOR WHIRLPOOL WRF989SDAE03 "Replaced icemaker ,ice box fan and ice container . Tested unit in diagnostics. Used harvest test to make sure that the ice maker is working . Did fill test ice maker filled up . Customer will monitor."
Dave F.
RANGE WHIRLPOOL WFG525S0HZ1 Replaced burner head and ignitor. Tested unit . Tested good . Left parts with customer.
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Door on freezer won't shut all the way ice build up everywhere . Removed door ,rack and basket inside freezer defrosted freezer . Checked rails with door on tested good . Installed the basket and rack . Heated up door gasket and sealed the cabinet. Door now closes tight and seals all the way around . Customer states the door is closing the best it ever has ."
Steve M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced damper for noisy damper. The refrigerator tested good
Steve M.
OVEN JENN AIR JGS8860BDP Found the ignitor was weak causing poor heating. Replaced the ignitor and it started right up. The flame was whistling and putting itself out. Adjusted air breather and the flame is good now. The range tested good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
David L.
RANGE WHIRLPOOL WFG540H0ES1 Sr7725013000 tech line wanted the bake and broil harness changed. Replaced harness. Unit testing good. Customer to monitor.
David L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Found freezer door open upon arrival. Ice blocking door from shutting. Steamed off ice. Checked thermistor. Unit operating ok. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Shaiman C.
WASHER WHIRLPOOL MVWB835DW2 Unit was unplugged. Customer concerned about unit shutting off in mid cycle and throwing a F5 code. F5E3 code stored. Lid lock testing fine in manual diagnostics. Service verification cycle was successful. Started a normal wash cycle with no complications. Informed customer that the F5 fault code is lid lock related. Could not recreate issue. Customer insisted on replacing lid lock as a precautionary. Unit testing good.
Evan E.
WASHER MAYTAG MVWX655DW1 Customer stated that unit was not filling with enough water during large load. Checked for codes. No codes were present. Ran diagnostic cycle unit completed cycle as it should. Had customer run load while tech was in home. Ran unit on bulky/sheets and unit continued to add water as it should. Should customer water level once unit was in wash cycle. Unit is preforming as it should. Went over proper loading and use with customer. Unit tested good
Evan E.
DISHWASHER KITCHENAID KDTE104ESS3 Customer stated that unit was not draining. Upon inspection discovered that pump impeller was seized causing unit not to drain. Replaced pump. Ran diagnostic cycle unit draining as it should. Unit tested good
Dave F.
REFRIGERATOR AMANA ASD2522WRS03 Fan blade on evaporator is broken. Replaced fan blade .tested unit . Tested good
Steve M.
WASHER KITCHENAID WFW6620HC0 Found right rear leg loose causing washer to vibrate. Tightened leg and tested washer with clothes in it and it tested well.
Evan E.
WASHER WHIRLPOOL WTW4855HW1 Customer stated that unit was stuck on spin. Upon arrival spin light was on but unit had finished cycle. Checked for error codes unit was displaying shifter fault code (F7E5) cleared code. Ran diagnostic cycle. Unit completed cycle as it should. Ran tachometer verification test shifter is functioning as it should at this point. Customer to monitor if issue persists.Unit testing good at this time
Evan E.
DISHWASHER WHIRLPOOL WDF560SAFM2 Customer stated that unit was tripping breaker each time they attempt to run cycle. Upon arrival breaker was off. Inspected connectors at junction box underneath unit. Connections tested good. Unplugged dishwasher from outlet ran extension cord from other outlet to test unit. Unit now functioning as it should on other outlet. Ran diagnostic cycle. Unit completed cycle as it should. No codes were present at this time. Went over controls functions and usage with customer. Unit tested good
David L.
DISHWASHER KITCHENAID KDTE234GPS0 Check valve on drain hose was stuck preventing drain. Freed check valve
David L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced shaft. Tests OK.
David L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Brass adapter is leaking from the rubber seal. This is not part of the dishwasher and was used in the installation process. Left water to the unit shut off so that a plumber can repair. Unit damaged ceiling under the unit
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Top of freezer gasket was not sealing. Raised door and heat molded gasket. Gasket now seats properly.
David L.
REFRIGERATOR WHIRLPOOL WRS322FDAM03 Unit is not making ice. Initiated harvest. Icemaker stalled and would not complete harvest. Verified continuity through harness fuse. Replaced ice maker Customer to monitor
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYMO5 Replaced ice maker for open motor causing no ice production. The ice maker tested good
Evan E.
DISHWASHER KITCHENAID KDFE104HBL0 Customer stated they ran load for first time and pod would not dissolve. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit was not filling during beginning of cycle. Inspected water valve. Discovered that valve was unplugged. This is cause for issue. Reseated connector on valve. Ran diagnostic cycle again. Unit filled as it should. Unit completed cycle as it should.Unit tested good
Evan E.
DRYER MAYTAG MEDC400BW1 Customer stated unit was squeaking. Upon inspection discovered that rear rollers had seized on shaft causing noise. Cleaned roller shafts and replaced rollers. Ran test cycle Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Found ice maker fan had ice in it causing loud noise. Removed ice and the fan checks good.allen screw stipped for frz door handle and handle will not stay on ; O-emld tckt
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced frozen fill tube. The customer is going to repair the saddle valve at the water line for low water pressure.
Evan E.
RANGE WHIRLPOOL KDRS407VSS05 Customer stated when burners are on low setting unit will start to spark ignitors and attempt to light certain burners. Set burners to low setting. While having rear right burner on low unit began to spark and attempt to light left rear burner. Unit is experiencing with module. Ordering module and harness ; ordrng 1 W10363277 (HARNESS) and 1 WPW10475147 (SPARK MODULE )
Steve M.
REFRIGERATOR KITCHENAID KRMF606ESS00 Replaced ice maker for no ice production and failing ice harvest in diagnostics. The icemaker tested good
Steve M.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 The fresh food evaporator was full of frost. Removed frost and replaced evaporator fan and thermistor. Found the original thermistor was loose on the evaporator. Tighten the new thermistor for good readings.
Evan E.
COOKTOP JENN AIR JGD3430BS00 "Customer stated that they were unable to turn valve on for right rear burner. Upon inspection discovered that valve had seized causing issue with burner not lighting. Ordering valve, burners assembly’s , replacement burner screws ; ordrng 1 74007734 (BURNER RF) and 2 74007735 (BURNERS LR RR)s and 1 74007736 (BURNER LF) and 1 W10467728 (VALVE RR) and 8 WP90767 (BURNER SCREW )s"
Steve M.
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Replaced water filter housing for no water and leaking at the housing. The water tested good
Dave F.
OVEN WHIRLPOOL WFE515S0EB1 Replaced left right door hinge due to not shutting correctly. Unit tested good .left parts with customer.
Dave F.
WASHER MAYTAG MVWC465HW0 Washer was stuck in drain would not turn off after all water was gone. Unplugged unit . Cleared pressure hose . Reseated pressure hose at control . Calibrated. Unit . Tested unit in auto diagnostics. Tested good .
David L.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Defrost thermostat is reading open in diagnostics. Thermostat testing good. Defrost heater ; rqstng P&A on 1 W10864261 (cntrl-elec) and 1 WPW10514110 (motor evaporator) and 1 WPW10589838 (cntrl-elec)
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Freezer door harness is open quoted freezer door. Parts covered per KB. ; ordrng 1 LW10839374 (FREEZER DOOR)
Dave F.
REFRIGERATOR AMANA ARB2557CSR Replaced water valve due to leaking . Tested unit . Tested good . No leaks
Dave F.
DRYER WHIRLPOOL WGD8000BW0 Thermal fuse was popped in dryer . Cleaned dryer for lint . Suggested to customer to clean vent . Tested unit . Tested good .; used 1 WP3390719 (FUSE-THERMAL) from stock
David L.
DISHWASHER KITCHENAID KDFE104HPS0 Door is binding on the left hand side allowing water to pass by the gasket on the right hand side. Adjusted level and door so that it would shut properly
Shaiman C.
DRYER WHIRLPOOL ler8858eq0 Customer was experiencing long dry times. Unit would still heat up to 160 degrees with the temp control set to ex low. Timer should be replaced. Customer declined further repair.
Shaiman C.
WASHER KENMORE 249.22202 Customer was under the impression that just the service fee covered any and all repairs. Declined to pay $90 fee just for diagnosis. No work was done. ; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID
Evan E.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating they cannot select cycle functions on user interface. Upon inspection discovered that cancel/drain led was illuminated and unit was constantly running drain cycle. Could not select other functions unit would continually run drain pump. Removed door panel to inspect control. Unplugged power from control let unit sit for 15 mins. Restored power unit is still in cancel/drain cycle. Can not select any functions on user interface cannot get unit into diagnostic mode. Unit needs user interface and control board. Ordering control and UI ; ordrng 1 W11157079 (UI ) and 1 W11305297 (CONTROL )
Steve M.
MICROWAVE MAYTAG MMV5208WB1 Found the microwave pulling 6 amps and not heating. Tested high voltage diode and it is shorted. Ordering diode. ; ordrng 1 W11256462 (DIODE)
Shaiman C.
DRYER KENMORE 110.975626 Passed airflow test. Removed vent and checked for congestion; vent is not clogged and looks good.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Found small accumulation of ice near the evaporator fan shroud. Likely caused by air infiltration. No signs of air leaking in at this time. Removed ice. No build up on the evaporator. Customer to monitor.
David L.
DISHWASHER KITCHENAID KDFE104HPS0 Door is binding on the left hand side allowing water to pass by the gasket on the right hand side. Adjusted level and door so that it would shut properly
Dave F.
WASHER WHIRLPOOL WTW4955HW1 Customer did not know we were coming today . Was home but wants husband to be around when we are there because he knows what's going on . Customer will call in to reschedule when they know his schedule.; saved tckt
Dave F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Door handles are loose . Tightened handles . Shelfs broken . Ordering shelfs WPW10224961 send to customer . Was called a stupid American and was being threatened. Customer picked objects up and acted like he was going to hit me with them inside the house . As I was leaving the house . The customer pushed me down the steps of the house . Picked up and plant planter and hit my arm then hit the truck window . Customer then wouldn't let me leave . Finally was able to he tried to chase me down the road .; ordrng 2 WPW10224961 (bin-cntlvr)s
Dave F.
REFRIGERATOR JENN AIR JS42SEDUDW0 Ice maker not making ice no power going to ice maker . Called techline SR 7725001133 . Tested power to optics. No power at transmitter. Needs new optics ordering part W10757851; ordrng 1 W10757851 (optic bd set ref)
Shaiman C.
WASHER MAYTAG MVWC565FW1 No error codes present. Lid lock tested good in manual diagnostics. Unit completed auto test with no complications. Customer concerned that the unit does not finish cycles. Control should be replaced.; ordrng 1 W11162438 (CONTROL )
Shaiman C.
RANGE KENMORE 79045582900 Right front burner would only work on high. Replaced switch. Left rear burner is having the same issue. Customer said the oven is also overheating. Bake element is functioning. Control should be replaced. ; ordrng 1 318183101 (support) and 1 318293831 (switch) and 1 318296812 (clock/timer)
Shaiman C.
WASHER AMANA NTW4516FW2 "F7E6 on arrival. Customer concerned it won’t finish cycles, gets to rinse and doesn’t do anything else. Unit will not agitate nor spin in manual diagnostics. Unit does however switch gears. Motor and cap should be replaced.; rqstng P&A on 1 W10890624 (motor-drve) and 1 W11175257 (CAP)"