Near Mount Morris, NY 14510
Dave F
Job Details:
09/03/2019
WASHER MAYTAG MVWB855DC2
User interface not working or lighting up . Ordering UI W11112662 .bring control W11112664; rqstng P&A on 1 W11112662 (console)
Near Farmington, NY 14425
Dave F
Job Details:
09/03/2019
WASHER MAYTAG MVWC415EW2
Replaced motor .actuator and capacitor for not agitating . Calibrated unit and ran in auto diagnostics. Tested good .
Near Rochester, NY 14626
Dave L
Job Details:
09/03/2019
REFRIGERATOR WHIRLPOOL WRF57R18DM00
Quoted 548 for control thermistor and labor. Customer only had 61.00 for s/c unit is not defrosting. Customer will contact if they want to proceed with repair; ordrng 1 W11382530 (CONTROL243.10) and 1 WPW10383615 (thermistor40.15)
Near Victor, NY 14564
Dave F
Job Details:
09/03/2019
WASHER MAYTAG MVWB855DC3
Replaced lid lock . Control and water housing . Was going to replace the User interface. User interface that was ordered came damaged . Calibrated unit . Ran in auto diagnostics. Unit is working as expected . Tested UI button test and passed . If problem persists order W11112662
Near Rochester, NY 14618
Dave F
Job Details:
09/03/2019
RANGE KENMORE 362.7557169
Stove top and oven are not working . Found that the gas was turned off at the unit . Tested stove top . Tested good . Tester broiler and bake both are working . If any other problems occur order ignitor for bake WB13K21
Near Churchville, NY 14428
Dave F
Job Details:
09/03/2019
REFRIGERATOR WHIRLPOOL AFD2535DEW
Refrigerator is not coming . Compressor is running . Unit has no refrigerant . Quoted customer for job . Evap 12002041 And sealed system work . Customer will look into buy a new machine . Saved quote.
Near Scottsville, NY 14546
Dave F
Job Details:
09/03/2019
DISPOSERS WHIRLPOOL KCDS075T2
Disposal leaking . Took pictures . Found the leak was coming from the coupler between the disposal and the sink .found the ring that goes around the coupler was off and the rubber was not seated well enough to stop water from leaking . The rubber piece that goes between the sink had an indent from the ring . Reinstalled unit . Tested for leaks . Tested good no leaks.
Near Rochester, NY 14617
Evan
Job Details:
09/03/2019
DRYER WHIRLPOOL MED6630HW0
Customer stating that unit is dripping water from door at end of cycle. Upon inspection discovered that seal has tear in it causing unit not to seal properly. Ordering replacement seal ; ordrng 1 W11310035 (DOOR SEAL)
Near East Rochester, NY 14445
Dave L
Job Details:
09/03/2019
COOKTOP JENN AIR CVGX2423W
Downdraft fan motor will not run. Voltage through switch. Motor is NLA refunding customer
Near Webster, NY 14580
Dave L
Job Details:
09/03/2019
REFRIGERATOR FRIGIDAIRE FFHS2611PF9
Unit is leaking air through the freezer door. Referred to manufacturer so customer can get coverage.
Near Webster, NY 14580
Dave L
Job Details:
09/03/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Replaced evaporator cover and housing due to frosting. Removed ice from evaporator.
Near Rochester, NY 14617
Evan
Job Details:
09/03/2019
DISHWASHER KENMORE 665.13269K114
Customer stated that unit was not cleaning dishes or heating. Checked for error codes. Unit was displaying code 7-1 for no heat. Ran test cycle. Unit filled with water but never moved water through cabinet. Wash motor is failing. Quoted customer to replace wash motor. Customer does not want to proceed at this time. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10648041 VALVE
Near Irondequoit, NY 14617
Evan
Job Details:
09/03/2019
WASHER MAYTAG MTW5700TQ0
Customer stated that unit would not spin on casual cycle. Upon arrival set timer dial to spin on casual cycle. Unit would not spin. Test spin on normal. Unit would not spin. Inspected lid switch and discovered connection at lid switch. Reseated terminal and ran test cycle. Unit now spinning as it should. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
09/03/2019
WASHER MAYTAG MVWC565FW0
Customer stated that unit was dripping oil underneath and smelled a burning oil scent. Upon inspection discovered that gear case bearing had failed belt cover motor and pulley were covered in oil. Cleaned and removed all parts. Replaced gear case. Reassembled unit. Ran calibration cycle. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
Near Rochester, NY 14620
Evan
Job Details:
09/03/2019
DISHWASHER MAYTAG MDB8989SHZ0
Replacing dispenser due to unit dripping from dispenser due to bad seal on dispenser. Replaced dispenser and ran diagnostic cycle. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details:
09/03/2019
WASHER MAYTAG MVWB766FW1
Customer states unit won’t start. F3E2 F0E4 error codes stored. Water will not dispense in manual diagnostics. Replaced valves. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14624
Shaiman
Job Details:
09/03/2019
DISHWASHER MAYTAG MDB4949SHZ0
Unit would not fill with water. Replaced inlet valve. Unit testing good.
Near Honeoye Falls, NY 14472
Shaiman
Job Details:
09/03/2019
WASHER WHIRLPOOL WFW6620HW0
Replaced control. Tech line agent states the leaking issue is caused by using too much soap. Unit testing good.SR: 7725752381
Near Rochester, NY 14623
Shaiman
Job Details:
09/03/2019
DRYER AMANA NED4655EW1
Customer concerned about the timer not moving during timed dry and no heat. 240v not going to machine. Suggested customer to call an electrician before any repair could be made.
Near Rochester, NY 14626
Shaiman
Job Details:
09/03/2019
WASHER WHIRLPOOL WFW5620HW0
Customer states the unit makes a squeaking noise & displayed “OB”. F0E5 error code stored. Tested spin in manual diagnostics and a small clicking noise was present. Slightly leveled machine to repair the clicking noise. Unit testing good. Suggested customer to be mindful of the laundry load sizes. Unit testing good.
Near Penfield, NY 14526
Evan
Job Details:
09/03/2019
DISHWASHER KITCHENAID KDPE234GPS0
Replacing heater due to knife handle making contact with heater causing handle to melt. Therefore heater was smoking while running. Replaced heater. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
09/03/2019
DISHWASHER KITCHENAID KDFE204ESS4
Replacing wash motor due to unit displaying code 4-3 for wash motor not running. Replaced wash motor and ran diagnostic cycle. Unit tested good
Near Hilton, NY 14468
Dave L
Job Details:
09/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Customer wasn’t sure if fast ice was operating. Went over use and care with customer
Near Rochester, NY 14617
Evan
Job Details:
09/03/2019
OVEN KITCHENAID KEBC107KWH03
Customer stated that unit was not heating. Upon inspection discovered that bake relay on control board had a thermal even occur causing relay not to function. Part is no longer made therefore unit is not repairable. Collecting service call fee
Near Rochester, NY 14626
Shaiman
Job Details:
09/03/2019
WASHER MAYTAG MVWC416FW0
Replaced agitator. Repair successful.
Near Hilton, NY 14468
Dave L
Job Details:
08/30/2019
DRYER WHIRLPOOL WED5200VQ1
Unit was not drying well due to a restricted vent. Shortened vent hose by 15 feet and removed unnecessary bends. Timer is not closing on time dry to heat. Customer was uninterested in repairing sense auto dry is functional.
Near Pittsford, NY 14534
Evan
Job Details:
08/30/2019
WASHER MAYTAG MTW6600TQ0
Customer stated that unit was producing LD code for long drain. Upon inspection discovered that pump would only run intermittently during drain cycle. Replaced pump for this issue. Advised customer that unit will need bearing serviced due to machine sounding very loud while in spin / agitate. Customer would like pump replaced but not bearing. Tech is strongly encouraging that bearing is serviced soon. After replacing pump ran diagnostic cycle. Unit completed cycle as it should.
Near Rochester, NY 14620
Evan
Job Details:
08/30/2019
DRYER GE n/a
Reinstalling vent due to vent falling while there to repair washer. Reinstalled vent. Unit tested good
Near Rochester, NY 14619
Evan
Job Details:
08/30/2019
WASHER WHIRLPOOL MVWB766FW1
Customer stated that unit was not filling with water. Checked for error codes unit displaying F3e1 for water inlet temperature fault. Attempted to run test cycle. Unit would not fill during cycle. Replaced valve. Ran diagnostic cycle again. Unit tested good
Near Brighton, NY 14620
Evan
Job Details:
08/30/2019
DISHWASHER WHIRLPOOL GU2500XTPQ3
Customer stated that unit was leaking from underneath. Upon inspection discovered that tub was beginning to rot and had formed small cracks in tub. This was causing leak. Customer does not want to proceed due to age of machine. Collecting service call fee
Near Pittsford, NY 14534
Steve
Job Details:
08/30/2019
REFRIGERATOR KITCHENAID KBFC42FTS07
Removed frost and frozen moisture from rails. Added grease The door tested good.
Near Pittsford, NY 14534
Steve
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL WRS571CIHB00
Replaced main co troll and user interface for refrigerator acting erratic. Varying temperatures and lights not always coming on. The refrigerator tests good.
Near Penfield, NY 14526
Steve
Job Details:
08/30/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Found FF evaporator full of frost. Removed frost. Replaced fan and thermistors with harness kit. Found the defrost drain was leaking. Caulked around defrost drain at the cabinet. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Irondequoit, NY 14609
Steve
Job Details:
08/30/2019
REFRIGERATOR KITCHENAID KBFS22ECMS00
Replaced ice maker and damper for grinding gears in both. The refrigerator tests good
Near Rochester, NY 14624
Shaiman
Job Details:
08/30/2019
WASHER MAYTAG MVWB766FW1
"Customer concerned about unit occasionally not turning on and/or everything on the display freezing when selecting wash cycles. Unit would not respond to functions, could not get into diagnostics. Replaced console. Repair successful."
Near Rochester, NY 14616
Shaiman
Job Details:
08/30/2019
WASHER WHIRLPOOL WTW4900BW0
"Unit makes a screeching noise during agitation, and grinds during spin. Grease residue is present under the machine and on the shield. Gearcase should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 W11035747 GEARCASE"
Near Irondequoit, NY 14622
Evan
Job Details:
08/30/2019
WASHER MAYTAG MVWX600XW0
"Customer stating that unit is not spinning out correctly. Last time issue occurred tech discovered that green and yellow wire at top of motor connector was damaged causing unit not to spin out and throw f7e1 code. Discovered that unit was having same issue with had come unseated from connector. Resisted connector and installed piece of insulation on wire to be sure wire does not come loose again. Called tech line to document findings. After running cycle discovered f3e2 error code for inlet thermistor being shorted. Ordering water valve SR: 7725740924; ordrng 1 W11158805 (HOUSING ASSEMBLY ), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
Near Rochester, NY 14622
Evan
Job Details:
08/30/2019
COOKTOP WHIRLPOOL WFC310S0EW2
Rescheduling customer for Tuesday 9/3 ; schdld next appmnt for 9/3 TUE !
Near Walworth, NY 14568
Dave F
Job Details:
08/30/2019
WASHER MAYTAG MVWB850WQ0
F51 RPS sensor fail error code .bearing failing is very loud. Quoted customer for job . Would need new bearing .Customer decided that they will look into getting new unit .; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14623
Evan
Job Details:
08/30/2019
DRYER MAYTAG MGDX655DW1
Customer stated that unit is not heating as it should. Upon inspection discovered that gas coils were opening valve as they should but not running burner for long enough period of time. Unit needs new gas coils. Ordering coils ; ordrng 1 WPW10328463 (GAS COIL VALVE)
Near Geneva, NY 14456
Dave F
Job Details:
08/30/2019
MICROWAVE WHIRLPOOL WMH53521HZ3
Control on microwave has failed found the triac on the board was blown . Replaced control . Light on the microwave is now working as expected. Tested unit . Tested good .; dspstn on spec-tagged invntry: 2 8206232A BULB
Near Canandaigua, NY 14424
Dave F
Job Details:
08/30/2019
RANGE WHIRLPOOL WFG525S0HZ1
All the flames on the burners were turned to high up . Adjusted them all down to the customers satisfaction . Tested unit .tested good .
Near Canandaigua, NY 14424
Dave F
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Replaced icemaker . Tested unit in ice harvest mod . Tested good . Tested ice maker fill test . Test good .
Near Caledonia, NY 14423
Dave F
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL W8RXEGMWQ01
Replaced harness that has defrost thermostat on it . Tested unit . Tested good . Bulb was blown in fresh food section installed new bulb .part 8009; used 1 8009 (BULB-4OW) from stock
Near Rochester, NY 14618
Dave L
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL ARB2117AB
Unit is not cooling due to a leak in the low side assembly. Parts are no longer available customer is going to have to replace
Near Webster, NY 14580
Steve
Job Details:
08/30/2019
REFRIGERATOR MAYTAG MFT2976AEM00
"Customer just wants bracket repaired that was damaged on previous repair. The bracket that came in was other side. Ordering correct bracket. ; ordrng 1 W10625068 (bracket RIGHT), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"
Near Fairport, NY 14450
Dave L
Job Details:
08/30/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Unit was not responding due to the control failing to send power to the UI replaced control. Unit tested good
Near Penfield, NY 14526
Steve
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00
The customer had defrosted fresh food evaporator prior to visit but complained of warm temperatures in fresh food section and fan noise. The fan noise is from fan hitting ice. Found the control needs to be updated version and the evaporator cover needs to be replaced.S15330; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL )
Near Fairport, NY 14450
Dave L
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF01
Replaced cracked ice maker fill tube and roved ice from the ice maker fill cup.
Near Rochester, NY 14618
Steve
Job Details:
08/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Replaced freezer IM fan for freezing and very loud. Found fresh food evaporator cover frosted. Ordering cover. ; ordrng 1 W11099568 (cover-evap)
Near Rochester, NY 14607
Evan
Job Details:
08/30/2019
DISHWASHER WHIRLPOOL WDF760SADM3
Customer stating that unit is not cleaning dishes. Checked for error codes no codes present. Ran test cycle. Unit would fill with water but never push water through cabinet. Replaced wash motor and ran diagnostic cycle. During diagnostic cycle pro scrub cycle was stuck on spraying water at front door. Unit began to leak from front door. Killed power to unit and reset control. Ran diagnostic cycle again. Couldn’t replicate issue once doing so. Ran diagnostic cycle twice to confirm function and started normal cycle while in home to ensure unit was not leaking. Unit tested good part to be covered per JM
Near Rochester, NY 14626
Shaiman
Job Details:
08/30/2019
DRYER WHIRLPOOL MEDB765FW0
None of the audio for the unit is operating. Replacing console. ; ordrng 1 W11089306 (CONSOLE)
Near Rochester, NY 14612
Shaiman
Job Details:
08/30/2019
DISHWASHER WHIRLPOOL WDT780SAEM
"Customer states unit is not filling with water/not working. Unit fills with water and drains, but motor is faulty. Sump motor must be replaced. ; rqstng P&A on 1 WPW10605057 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Victor, NY 14564
Dave F
Job Details:
08/30/2019
WASHER MAYTAG MVWB865GW0
F5E1 lid lock error code . Lights on User interface not turning all on . Was able to run calibration . Tried to run auto diagnostics testing but the unit kept unlocking itself during tested . Ordering control W11114420 and lid lock W10810403 . Installed new UI due to not having all the lights turn on. . Cleared error code ; ordrng 1 W10810403 (lid lock assy) and 1 W11114420 (cntrl-elec)
Near Pittsford, NY 14534
Dave L
Job Details:
08/30/2019
DRYER WHIRLPOOL MED8200FW2
Sr7725746786 unit building moisture in door during use. Called Techline. They said this is normal
Near Farmington, NY 14425
Dave F
Job Details:
08/30/2019
DRYER ROPER RGD4516FW0
Unit still continues to run on auto and does not turn off . Called techline SR 7725742044 . Techline suggested replacing operating thermostat WP3387134 and high limit thermostat W11050897 . Ordering parts .; rqstng P&A on 1 W11050897 (cutoff-tml) and 1 WP3387134 (thrmst-fix)
Near Pittsford, NY 14534
Dave L
Job Details:
08/30/2019
REFRIGERATOR FRIGIDAIRE FGHB2844LFE
Replaced board due to fan circuit error customer to monitor
Near Rochester, NY 14618
Evan
Job Details:
08/30/2019
WASHER WHIRLPOOL WTW6600SW1
Replacing left side hinge and screws due to hinge breaking causing door not to shut properly. Replaced hinge and screws. Unit tested good. Collecting parts and labor. No service call fee due to tech servicing dishwasher 2 weeks prior.
Near Farmington, NY 14425
Dave F
Job Details:
08/30/2019
DRYER WHIRLPOOL WED4815EW1
"Dryer is making noise . Like humming . Found that the rollers were worn . Replaced rollers , pulley and belt with 4392065 kit . Ran unit for extended period of time . Found that the motor was making the noise . Ordering motor 279827 and blower wheel WP694089; rqstng P&A on 1 279827 (motor!dryer) and 1 WP694089 (wheel), used 1 4392065 (REPAIR KIT) from stock"
Near Fairport, NY 14450
Shaiman
Job Details:
08/30/2019
WASHER WHIRLPOOL WFW92HEFC0
Customer concerned about a F9E1 error code. Unit was full with water and would not drain out in diagnostics. Replaced pump. Unit testing good. ; used 1 WPW10605427 (PUMP) from stock
Near Pittsford, NY 14534
Dave L
Job Details:
08/30/2019
REFRIGERATOR FRIGIDAIRE FGHB2844LFE
Replaced board due to fan circuit error customer to monitor
Near Rochester, NY 14625
Dave L
Job Details:
08/30/2019
REFRIGERATOR AMANA ASD2522WRW06
Ice door tab is cracked. Ordering kitCustomer paid in full . ; ordrng 1 8201756 (ice dor kt)
Near Fairport, NY 14450
Dave L
Job Details:
08/30/2019
DISHWASHER WHIRLPOOL WDF540PADB3
Unit is not washing well due to a clogged upper spray arm. Unit also throwing a heater error. Ran diagnostics and verified heater. Heater will not operate . Testing open from the control. 120VAC to heaterOrdering upper spray arm heater and thermostat. ; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat) and 1 WPW10498900 (spray arm)
Near Rochester, NY 14626
Shaiman
Job Details:
08/30/2019
WASHER MAYTAG MVWC416FW0
Agitator broke and fell off the wash plate. Replacing agitator. ; ordrng 1 W10836692 (AGITATOR )
Near Rochester, NY 14606
Shaiman
Job Details:
08/30/2019
WASHER MAYTAG MVWC565FW1
Customer states unit stopped multiple times in the middle of cycles. F1E2 error code stored. Motor sounds weak in agitation and spin. Replacing motor and control. ; ordrng 1 W11026785 (MOTOR) and 1 W11162438 (CONTROL )
Near Fairport, NY 14450
Dave L
Job Details:
08/30/2019
REFRIGERATOR MAYTAG MFI2568AES
Unit is leaking from a tube connected to the reservoir ordering reservoir. Labor is 134.95; ordrng 1 WP12956202 (reservoir)
Near Pittsford, NY 14534
Dave L
Job Details:
08/30/2019
FREEZER WHIRLPOOL WRT318FZDW05
Unit is not cooling due to a low side leak ; ordrng 1 W10570565 (evaporator) and 1 WPW10143759 (dRIER)
Near Penfield, NY 14526
Dave F
Job Details:
08/29/2019
REFRIGERATOR AMANA BB20
Customer said they did not need service . They bought a new unit .
Near Rochester, NY 14624
Steve
Job Details:
08/29/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Replaced mullion for broken tab on mullion causing door to not close properly
Near North Chili, NY 14514
Steve
Job Details:
08/29/2019
OVEN WHIRLPOOL WFE525S0HZ1
Replaced right hinge for broken hinge that was causing door to not close. The door tests good.
Near Mendon, NY 14506
Steve
Job Details:
08/29/2019
OVEN KITCHENAID KOSC504ESS01
"Replaced fuse,blower and control for fuse tripping during self clean causing no operation. The oven tested good."
Near Rochester, NY 14607
Dave L
Job Details:
08/29/2019
STACKED LAUNDRY KENMORE 110.8877628
InstalledCapacitor motor now agitates. Unit only spins for aBrief moment on one cycle due to damaged contacts on the time. Part is NLA; dspstn on spec-tagged invntry: 1 WP8572717 START CAPACITOR
Near Rochester, NY 14626
Dave L
Job Details:
08/29/2019
RANGE KENMORE 7901861850
Unit was not heating properly due to a weak ignitor. Replaced ignitor and tested.
Near Webster, NY 14580
Evan
Job Details:
08/29/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Replacing heat shield and door strike due to unit kissing both. Tested unit to ensure unit was functioning as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
08/29/2019
DISHWASHER WHIRLPOOL WDT720PADM3
Customer stated that unit was not draining. Checked for codes. Unit was displaying f9e1 error code for long drain. Inspected pump. Pump was very warm but impeller would not spin. Replaced pump and ran test cycle. Unit now functioning and draining as it should. Unit tested good
Near Fairport, NY 14450
Dave F
Job Details:
08/29/2019
DISHWASHER KITCHENAID KDTE104DSS0
F8E1 slow drain error code .found the drain hose was plugged up by the disposal. Removed hose and cleared drain . Found a piece of glass inside the unit by drain pump . Removed glass . Cleaned filter inside of unit Tested unit . Tested good . Gave tips for best operation . ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Rochester, NY 14623
Shaiman
Job Details:
08/29/2019
DRYER MAYTAG MEDX655DW1
Replaced timer. Repair successful.
Near Rochester, NY 14626
Dave L
Job Details:
08/29/2019
WASHER MAYTAG MVWV766FW
Customer stating that a small leak was occurring where the drain hose enters the stand pipe. Could not replicate issue pics of drain hose installation attached. Hose is secure in its place with a zip tie.
Near Hilton, NY 14468
Dave L
Job Details:
08/29/2019
WASHER WHIRLPOOL WFW85HEFW0
Replaced control pressure switch and harness due to drain lockout. Cleaned trap and air trap. Unit tested good. Put unit on clean cycle to get rid of excess soap
Near Irondequoit, NY 14622
Evan
Job Details:
08/29/2019
OVEN WHIRLPOOL WFG510S0HB0
Customer stated that door would not shut. Upon inspection discovered that right side hinges bushing had cracked causing hinge not to operate. Replaced right side hinge and reassembled door. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details:
08/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Found that the freezer door was not on correctly . Item that was in freezer was stuck between the door and was not on right . Corrected door and is now shutting right . Put unit in forced defrost . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
08/29/2019
REFRIGERATOR MAYTAG MBF2258XEQ1
Unit not defrosting . Went into diagnostics. Heated is working . Defrost thermostat is working . Both thermistors for fresh food and freezer working . Refrigerator needs control board WPW10503278 . Defrosted unit . Replaced control . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Avon, NY 14414
Dave F
Job Details:
08/29/2019
DISHWASHER KITCHENAID KDFE204ESS1
F8E1 slow drain error code .F8E2 drain issue . Found glass in drain pump . Removed glass . Tested unit in auto diagnostics. Tested good .; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Rochester, NY 14613
Evan
Job Details:
08/29/2019
RANGE WHIRLPOOL WFG505M0BS
Customer stated that unit would not light burners. Upon inspection discovered that spark module was failing. Replaced spark module and tested all burners. Unit tested good
Near Rush, NY 14543
Steve
Job Details:
08/29/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Test 1 30 low 30 high Test 2 same Test 4 low 6 high 160 Test 5 low 5 high 175Sr#7725736553 The refrigerator had prior sealed system work done from another company. There is a dye drier on unit. Took apart the evaporator covers and checked for a leak. Could not find any evidence of dye. Found no leaks in machine compartment. Recovered and recharged refrigerant last week. The refrigerator is cooling as expected today. Called manufacturer and documented. Manufacturer wants to have customer monitor The refrigerator temps. If temps raise again they want us to double check for leaks and if none found call tech line again with possible internal leak.
Near Caledonia, NY 14423
Shaiman
Job Details:
08/29/2019
WASHER MAYTAG MVWX655DW1
Customer states clothes are still wet after spin cycle. Splines in the drive hub were worn out. Replaced hub. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10528947 HUB
Near Rochester, NY 14617
Dave L
Job Details:
08/29/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ
Low voltage supply to the water solenoid from control has damaged the water side of the valve. Ordering control and valve; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec)
Near Rochester, NY 14610
Shaiman
Job Details:
08/29/2019
WASHER WHIRLPOOL WFW72HEDW
"Customer states the door locked, would not drain water, then displayed F9E1 error code. F9E1 & F5E2 error codes stored. Unit would not unlock and drain pump will not function in diagnostics. Replaced pump. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Rochester, NY 14612
Dave L
Job Details:
08/29/2019
REFRIGERATOR WHIRLPOOL KRFF707ESS01
Unit is not defrosting in the RC. Removed ice from evaporator and changed to 8 hour fixed defrost. P
Near Fairport, NY 14450
Dave F
Job Details:
08/29/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Top adjusters on top rack were broken . Replaced adjusters . Found the stopper was missing for the track . Ordering stopper WPW10508950 . Please send part to customer. .tested unit tested good .; ordrng 2 WPW10508950 (stop)s, dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
Near Victor, NY 14564
Dave F
Job Details:
08/29/2019
RANGE WHIRLPOOL WEE745H0FH1
No error codes tested unit in diagnostics. Tested good . Customer is stating that the cooling fan stays on and the heating elements do not turn off needs another control. Ordering control W10884488. ; ordrng 1 W10884488 (cntrl-elec)
Near Caledonia, NY 14423
Shaiman
Job Details:
08/29/2019
WASHER MAYTAG MVWX655DW1
Installed shield. Customer states unit has been working fine besides the “extra heavy” soil option; grinding noise. Suspecting the pulley and gear case caused the first pulley to get damaged. Replacing gear case. ; ordrng 1 W11035751 (GEAR CASE)
Near Rochester, NY 14618
Evan
Job Details:
08/29/2019
WASHER WHIRLPOOL WTW6600SW1
Customer stated that door was not attached. Discovered that hinge was broken and hinge was missing screws. Ordering hinge and screws ; ordrng 1 WP8563965 (HINGE PIN LEFT SIDE ) and 1 WPW10078270 (HINGE SCREWS )
Near Rochester, NY 14625
Evan
Job Details:
08/28/2019
COOKTOP KITCHENAID KFGU706VSS01
Repacking transformer due to transformer causing buzzing noise intermittently. Replaced transformer and tested all burners. Unit tested good
Near Rochester, NY 14610
Evan
Job Details:
08/28/2019
RANGE WHIRLPOOL WFE525S0HZ1
customer stated that clock was advancing mush faster than it should. Upon arrival set clock and watched unit for 15 mins. Clock was advancing in 1 hour increments every 15 mins. Replaced control and monitored clock for 15 mins unit tested good
Near Rochester, NY 14618
Evan
Job Details:
08/28/2019
RANGE KENMORE 362.7557169
"Customer isnsuspecting unit is leaking from hose. Red tag from RG&E is unclear about specific area of leak. Replacing hose lee customers request. If issue is still present after RG&E comes to inspect unit then order regulator WB19K28 - pressure regulator ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR 1 4342528 IGNITOR-ROUND , and 1 5303935068 IGNITOR-7.5'"
Near Rochester, NY 14624
Shaiman
Job Details:
08/28/2019
DRYER AMANA NGD4655EW2
"Customer stated no power was going to unit. Dryer would only make a clicking noise upon hitting the start button. Thermal fuse was getting continuity but would not hold power under load. Replaced thermal fuse. Unit testing good.; dspstn on spec-tagged invntry: 1 W10857611 TIMER and 1 WPW10420741 SWITCH-PTS , used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Rochester, NY 14624
Shaiman
Job Details:
08/28/2019
RANGE WHIRLPOOL WFE540H0ES0
Customer concerned about the right rear burner not working. Faulty switch and burner coil caused malfunction. Replaced switch and burner. Unit testing good.
Near East Rochester, NY 14445
Dave L
Job Details:
08/28/2019
DISHWASHER KENMORE 6651693292K111
Replaced the latch due to the unit running with door open unit tested good; dspstn on spec-tagged invntry: 1 W10619006 LATCH
Near Rochester, NY 14608
Dave L
Job Details:
08/28/2019
DRYER WHIRLPOOL WED75HEFW0
Replaced open element. Also found that the start winding was not plugged into the centrifugal switch. Reconnected. Unit tested good