We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Williamson, NY 14589
James
Job Details: 09/29/2021
"Upper broiler and lower bake not igniting. Replaced igniters and tested. Lower bake functions properly. Upper broiler clicks at valve but not releasing Gas. Need valve WPW10546238. Quoted 200.00 parts and difference in labor. No charge for 2nd igniter due to misdiagnosis; dspstn on spec-tagged invntry: 1 12400035 IGNITOR , used 1 12400035 (Igniter), and 1 Sh15 from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Walworth, NY 14568
James
Job Details: 09/29/2021
Ff section too warm. Defrosted evap and relocated thermistor. Fans and thermistors passed. Doors are sealing. Customer is to monitor. If problem persists replace control WPW10675033 Build Up On EvaporatorS-Code to cover Labor only: S16360
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Macedon, NY 14502
Dave F
Job Details: 09/29/2021
"Customer complaint unit constantly tripping breaker. Unit was plugged into an extension cord to an outlet on a 15amp breaker on arrival. Plugged unit into outlet on 20amp arc-fault breaker behind unit to test. Turned unit off and back on to measure amps. Compressor is drawing 1.1 amps. Turned heater on in diagnostics heater is drawing 3.6amps. Ohmed heater, measured 32ohms while hot. Let unit run and it went into defrost on it owns. While in defrost unit tripped breaker without any spike in amperage at wall. Called techline SR 77311870984. While on phone with techline had amp clamp on heater and amp meter in outlet. Ran defrost test in diagnostics. About 2 minutes into test while on phone unit shut off again and could not detect a spike on either meter. Techline said since there is no spike they dont suspect it is the unit and they think it is a power issue. They also referenced service pointer w11525530 .Talked to techline about possible arcing inside the board causing it to trip breaker. Customer is going to call electrician. If problem persists order control W11196400"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fairport, NY 14450
James
Job Details: 09/29/2021
"Doors and door handles not aligned. Ff section at 50 degrees. Bin missing from rh door. Removed door handles and adjusted door. Door handle studs drilled in wrong location from factory. While testing fan it began pulsating. Need fan, doors, bin and nameplate; ordrng 1 W11518736 (Door) and 1 W11436604 (Door) and 1 W11223753 (Nameplate) and 1 W11224591 (Fan) and 1 W11371716 (Bin)"
We serviced a
KITCHENAID RANGE
Model KDRS505XSS
Near Fairport, NY 14450
Evan
Job Details: 09/29/2021
Customer stated that burners would not light. Reset control on unit and tried burners. Burners are now functioning. Control needed to be reset this was causing issue. Tested all burners. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Rochester, NY 14618
Evan
Job Details: 09/29/2021
Customer stating unit will not run due to door switch not being triggered. Hinges are causing door to sit away from frame of machine causing switch not to be triggered. Hinges will need to be replaced. Ordering hinges ; ordrng 2 W11551301 (Hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Canandaigua, NY 14424
Steve
Job Details: 09/29/2021
Sr 7731762767Found the light in the refrigerator was staying on causing warm temps. Adjusted the control board and the light is shutting off now. Called tech line again for alarm going off. The recommended to watch for 24 hours since the light issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS
Near Rochester, NY 14615
Dave L
Job Details: 09/29/2021
Upper dishwasher rack was binding on door gasket. Adjusted rack to clear seal. Testing ok; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL4
Near Rochester, NY 14618
Evan
Job Details: 09/29/2021
Customer stating unit experienced thermal event at control. Called safety team to document issue. Included picture of control in job documented issue with safety team Sr: 7731780601
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXL2
Near Palmyra, NY 14522
Dave F
Job Details: 09/29/2021
Replaced door lock and MCU on unit. Tested unit in auto diagnostics. Everything functioning properly. Door unlocked at end of cycle. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Rochester, NY 14626
Dave L
Job Details: 09/29/2021
Ice is falling into freezer because the auger has broken the bottom of the bin. RC crisper will not stay on its track preventing use. Ordering iceBin and crisper ; ordrng 1 W10850492 (Ice bin) and 1 W11162443 (Pan)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW
Near Rochester, NY 14619
Dave L
Job Details: 09/29/2021
"Hot water side ofValve will not open. Verified water supply. Ordering valve ; rqstng P&A on 1 W11220230 (Valve), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Clifton Springs, NY 14432
Dave F
Job Details: 09/29/2021
Replaced Ui and control. Tested unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 W11319991 CNTRL- ELEC and 1 W11322903 CNTRL- ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Clifton Springs, NY 14432
Dave F
Job Details: 09/29/2021
Freezer floor had ice build up on it . Drain tube is plugged tried to clear tube . While clearing insulation foam was coming out of it . The drain pan was brand new and has never had water in it . Called techline SR 7731866507 . Unit deem unrepairable due to foamed in drain tube .
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM01
Near Rochester, NY 14624
Dave L
Job Details: 09/29/2021
Customer had an event where warm air had caused frosting in the freezer. Issue has gone away. Checked and leveled doors for a better seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Spencerport, NY 14559
Dave L
Job Details: 09/29/2021
LH door liner has caved in preventing contact with the door switch. Ordering door. ; ordrng 1 W11435353 (Door LH stainless)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Canandaigua, NY 14424
Steve
Job Details: 09/29/2021
"Found the wash plate stripped. Replaced hub and ordering wash plate. ; rqstng P&A on 1 W10902814 (Wash plate), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR , used 1 W10528947 (Hub) from stock"
We serviced a
KENMORE DRYER
Model 11085872400
Near Penfield, NY 14526
James
Job Details: 09/29/2021
Ui intermittent to turn on. Customer said unit gave 41 error for thermistor. Thermistor had 12k ohms from board. Disconnected all connections from control and reinstalled. Could not replicate problem. If problem persists order 280087. Parts 250Labor 76.40
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Geneva, NY 14456
Steve
Job Details: 09/29/2021
Found the drain Line is at the floor level and the water from washer is siphoning out while filling causing no wash. Showed customer and recommended to repair plumping to get washer working as expected. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneva, NY 14456
Steve
Job Details: 09/29/2021
RePlaced shifter for not agitating and wet clothes at the end of cycle. The washer tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Geneva, NY 14456
Steve
Job Details: 09/29/2021
Customer is concerned with outer temp on high temp cooks. Calibrated temp -20 degrees for better oven temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Irondequoit, NY 14609
James
Job Details: 09/29/2021
Icemaker making grinding noise. Cycled icemaker and found motor binding and icemold filled twice. Need Icemaker; ordrng 1 W11284458 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, NY 14425
Dave F
Job Details: 09/29/2021
Freezer section frosted over . Called techline SR 7731864259 . Ohm out thermistor in glass of ice water . 8.7 Ohm at 32 degrees . Tested good . Techline said to replace main control in rear . . Ran test four and 3 way valve is working . Heater works . Defrosted unit . Ordering main control WPW10675033; ordrng 1 WPW10675033 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model MGD6630HW3
Near Victor, NY 14564
Dave F
Job Details: 09/29/2021
Vibrating sounds while machine is running on both heated and air fluff cycles. Found burner funnel was loose inside of back wall where is sits inside of. Made adjustment to burner funnel so it seats tighter inside back wall. Machine no longer vibrating while running. Unit tested good. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Lyons, NY 14489
Steve
Job Details: 09/29/2021
Found right door hinge receiver is broken. Quoted customer for door and customer is going to call the manufacturer for help. Glued the plastic part that broke off back in place and taped it to hopefully keep the door from moving and close or open properly.; rqstng P&A on 1 LW10721540 (Right door white) and 1 Sh15 (Shipping)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH9
Near Pittsford, NY 14534
Steve
Job Details: 09/29/2021
Found the door strike was not fastened to frame but was in the door. Reattached the strike and the door is working as expected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Irondequoit, NY 14609
James
Job Details: 09/29/2021
"Control panel not powering off light bulb causing it to burn out. Left bulb out of microwave. Need pcba, holder, and bulb; ordrng 1 W10210871 (Holder) and 1 W11342846 (Control) and 1 8206232A (Bulb)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Mount Morris, NY 14510
Steve
Job Details: 09/29/2021
"Replaced shifter for not always shifting from agitation to spin. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH , used 1 WPW10006355 (Shifter) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM00
Near Hamlin, NY 14464
Dave L
Job Details: 09/28/2021
Defrost drain was plugged causing water on the floor. Cleared ice from freezer and cleaned drai. Tube.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Avon, NY 14414
Steve
Job Details: 09/28/2021
"Replaced water valve for water entering washer while not in use. Replaced water hoses for broken hot water line during reinstall. Customer paid for water hoses. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE , used 1 W11165546 (Valve), and 1 8212545rp (Hoses) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Rochester, NY 14612
Dave L
Job Details: 09/28/2021
Sr7731855348 pressurized system with 135 psig. Leak tested evaporator and connecting tubing. Leak tested all exposed joints extensively. Unable to locate source of refrigerant leak. Documented with techline as non-repairable. Whirlpool will reach out to the customer for resolution .; dspstn on spec-tagged invntry: 1 W11506623 COUPLER BR 10.5X8
We serviced a
KITCHENAID DISHWASHER
Model KUDI01TJBT0
Near Rochester, NY 14626
James
Job Details: 09/28/2021
Unit dead. Thermal fuse blown. Bypassed fuse and tested. Unit washing and draining. Can't tell if control overheated and blew fuse. Control nla. Need thermal fuse. ; ordrng 1 8193762 (Thermal fuse)
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near Rochester, NY 14626
James
Job Details: 09/28/2021
"Drum scraping rh side during cycle. Blade loose on drum. Top panel not square to control panel. Unit delivered dented. Drum is egg shaped causing scraping. Customer going to contact dealer for possible replacement. Need two sides and drum to repair. ; ordrng 2 W11315726 (Side)s, rqstng P&A on 1 W10541657 (Drum)"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Rochester, NY 14615
James
Job Details: 09/28/2021
"Frost buildup on back wall of freezer and on rails. No frost along door. No gaps in liner. Raised door ? in. Called techline they said check heater resistance, and thermistor. Wh or p8. 2.8 k ohms from control. ref 7731855760; ordrng 1 WPW10383615 (Thermistor) and 1 W11035836 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FMS01
Near Spencerport, NY 14559
James
Job Details: 09/28/2021
Ff section fluctuating temps. Freezer at -10. Fan is pulsating causing frost buildup. Need freezer fan motor. ; ordrng 1 W10822580 (Fan motor) and 1 Sh15
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Webster, NY 14580
Evan
Job Details: 09/28/2021
Customer stated that unit would not run wash cycle. Stating that soap pods were not dissolving. Found error code f7e1 stored for no heat. This code is being caused by unit filling and draining but wash motor never running. Wash motor will need to be replaced. Replaced wash motor. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Brockport, NY 14420
James
Job Details: 09/28/2021
F9E1 drain error. Wires pulled off from drain pump. Repaired drain connector and tested. Ran calibration cycle successfully.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Rochester, NY 14613
Evan
Job Details: 09/28/2021
Customer stating unit will not advance cycle just sits on sensing and never progresses. Checked for error codes. Unit displaying code f7e4 and f7e3 for basket engagement and reengagement failure. Called techline to inquire about error codes. Took resistance readings from j10 connector beaten pins 4&6 and 1&6 both readings tested outside of required range. Ordering motor and capacitor per techline SR: 7731855655; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairport, NY 14450
Dave F
Job Details: 09/28/2021
"Neither section of unit is cooling. Compressor is running. Drawing around 2 amps while running. Ran test 4 in diagnostics. 3way valve is working. 17.4psi low side. Tapped high side and ran test 4. When RC evap is running high side is around 180psi. When FC evap is running pressure on high side was near 280psi. Called techline SR 7731860190. Techline said the issue is a restriction in the drier. Techline said to order the compressor, drier, 3way valve and the lokring fittings. Ordering those parts. ; ordrng 1 WPW10143759 (dryer) and 1 W10874835 (valve) and 1 W10832994 (compressor) and 2 W10913906 (coupler)s and 2 W10896689 (coupler)s and 2 W10896677 (coupler)s and 2 W10896678 (coupler)s and 2 W11506621 (Coupler)s and 2 W11506623 (Coupler)s"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW08
Near Rochester, NY 14623
Steve
Job Details: 09/28/2021
Found heater relay error. F1e1 error code. Ordering control; ordrng 1 W10892389 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW
Near Fairport, NY 14450
Steve
Job Details: 09/28/2021
Found a baffle screw was loose no it was hitting side of cabinet on rotation. Removed and refastened screw and dryer tests good. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS01
Near Fairport, NY 14450
Steve
Job Details: 09/28/2021
Replaced broil element for blown element. The element tested good.?; used 1 Sh15 (Shipping) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rochester, NY 14618
Dave F
Job Details: 09/28/2021
Installed new tub transferring all components from old tub. Hooked unit back up. Ran in auto diagnostics twice. No leaks. Everything is working as expected. Heater is working.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rochester, NY 14626
Dave L
Job Details: 09/28/2021
Replaced inner and outer door with hinge due to door sagging. Unit tested ok
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Brighton, NY 14620
Evan
Job Details: 09/27/2021
Customer stating that unit is failing to operate stove or burners. Found that unit is not receiving full 240v needed to operate. Checked voltage at outlet unit it
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Rochester, NY 14605
Evan
Job Details: 09/27/2021
Customer stated unit was not heating. Found thermal cut off tested open. Replaced cut off. Tested unit. Unit tested good ; used 1 279816 (Thermal cut off) from stock
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Hilton, NY 14468
Dave L
Job Details: 09/27/2021
"Found damaged triac on control. Quoted for control. Customer declined repair. Will let us know if they want to proceed ; rqstng P&A on 1 W11391714 (Control) and 1 Sh (Sh), dspstn on spec-tagged invntry: 1 8206232A BULB"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5I
Near Hamlin, NY 14464
Dave L
Job Details: 09/27/2021
"Light is not functioning due to a shorted triac on the control. Ordering control. ; ordrng 1 W11342846 (Control), dspstn on spec-tagged invntry: 1 8206232A BULB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB02
Near Brockport, NY 14420
Dave L
Job Details: 09/27/2021
Spoke to customer and pre ordered fan motor; ordrng 1 W11024089 (Fan)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Spencerport, NY 14559
Dave L
Job Details: 09/27/2021
Canceled at door. No reschedule
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Spencerport, NY 14559
Dave L
Job Details: 09/27/2021
"Sr7731843099 after replacing sensor, tube and control. Unit displaying motor control and acu fault. Documented with techline. Ordering acu and harness ; ordrng 1 W11334214 (Control) and 1 W11132207 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Avon, NY 14414
Steve
Job Details: 09/27/2021
Ordering cam and wiring harness for cam wearing. ; ordrng 1 W10721967 (Cam) and 1 W11233718 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Irondequoit, NY 14617
Evan
Job Details: 09/27/2021
Customer stated that would not start cycle and was flashing each time cycle was selected. Found broken wire at drain pump causing issue. Unit could not advance due to failing to drain. Repaired wire and tested unit. Unit drained and it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rochester, NY 14624
Steve
Job Details: 09/27/2021
Found the control lock option was on causing no operation. Unlocked and showed customer. The dishwasher tests good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Rochester, NY 14606
Steve
Job Details: 09/27/2021
Sr# 7731843836 Customer is stating that the steam from the dishwasher is causing the laminate floor to squeak from the dishwasher to five feet away from dishwasher. tested dishwasher in diagnostics and it did not leak at all. No error codes. Called manufacturer tech line to document.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Rochester, NY 14612
Dave L
Job Details: 09/27/2021
Middle rack was making contact with door gasket and pulling it away from the tub. Adjusted rack until it cleared gasket. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Rochester, NY 14622
Evan
Job Details: 09/27/2021
Customer stated that unit was flashing f8e4 code for float switch open. Discovered that float switch assembly was being triggered by foam from kick panel. Adjusted kick panel and tested unit. Unit tested good
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GSS01
Near Webster, NY 14580
Evan
Job Details: 09/27/2021
Customer is stating that cooktop has chipped and customer is cutting finger on edge. Customer is also very adamant about kitchen aid adding a rubber molding along the edge of unit of ensure issue will not happen again. Tech explained to customer that part tech is ordering will be he same as part that was there before. Ordering cooktop ; ordrng 1 W11051487 (Cooktop)
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Webster, NY 14580
Evan
Job Details: 09/27/2021
Replacing cooling fan due to fan operating at a low speed causing oven not to cool. Replaced fan. Ran preheat to 350. Unit tested good ; used 1 W11107275 (Cooling fan) from stock
We serviced a
MAYTAG DRYER
Model MED61000XW0
Near Rochester, NY 14615
Steve
Job Details: 09/27/2021
Found the cut off to element was open. Ordering cutoff. ; ordrng 1 280148 (Cutoff) and 1 Sh15 (Shipping)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH0
Near Irondequoit, NY 14617
Steve
Job Details: 09/27/2021
"Replaced both upper rack adjuster for broken tabs ands falling rack. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER , used 1 WPW10546503 (Adjuster) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Webster, NY 14580
James
Job Details: 09/27/2021
Replaced vent fan and heater. Tested diagnostics cycle successfully. If problem persists replace control; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Ontario, NY 14519
James
Job Details: 09/27/2021
Replaced all LEDs and verified operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Williamson, NY 14589
James
Job Details: 09/27/2021
Water slow to dispense. Icemaker not cycling. Tested water valve to icemaker and cycled manually. Adjusted piercing valve in basement and verified water pressure. Ordering icemaker. If icemaker begins cycle the. Part is not needed. SC paid on range. ; ordrng 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS02
Near Webster, NY 14580
James
Job Details: 09/27/2021
Replaced rf infinite switch and tested. One year warranty on repair.
We serviced a
KENMORE REFRIGERATOR
Model 106.74262402
Near Rochester, NY 14605
Steve
Job Details: 09/27/2021
"Found the defrost drain was plugged. Removed ice from,drain and cleared ice from freezer. There was a gap at the fresh food section door causing frost accumulation in freezer and plugged warm air returns, removed ice from warm air returns and attempted to adjust door but it is sagging to much. Customer put some tape on door to seal it and prevent warm air entering refigerator"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Webster, NY 14580
James
Job Details: 09/27/2021
Replaced all hinges and sealed freezer liner with silicone. Doors self closing and sealing tight.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Penfield, NY 14526
Evan
Job Details: 09/27/2021
Replacing wash motor due to unit leaking from original wash motor at diverter. Replaced wash motor. Ran multiple cycles to confirm function. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Rochester, NY 14625
Evan
Job Details: 09/27/2021
Customer stating lid has cracked again. Unit has had 3 lids installed on machine since April. Lid is continually cracking is same spot. Tech is also going to replace hinge and hinge pins in addition to lid. Order parts ; ordrng 1 W11256781 (Lid) and 1 W11401116 (Hinge) and 1 W11399226 (Hinge) and 1 WP8563965 (Hinge pin) and 1 WP8563965 (Hinge Pin)
We serviced a
WHIRLPOOL OVEN
Model WFE361LVB0
Near Webster, NY 14580
James
Job Details: 09/27/2021
Replaced lf infinite switch and tested. Unit functions properly. One year warranty on repair
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Rochester, NY 14606
Steve
Job Details: 09/27/2021
Customer cancelled. No service needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Penfield, NY 14526
Dave F
Job Details: 09/27/2021
Drain tube not draining found drain pan frozen . Cleared drain it is slow to drain down . Found the rubber grommet between liner and tube is collapsed. Called techline SR 7731845546 nothing we can do to fix it . Techline said either customer will be contacted or we will be about next steps . Added extra holes to help with draining .
We serviced a
MAYTAG DRYER
Model MGDB400VQ0
Near Rochester, NY 14616
Dave L
Job Details: 09/27/2021
"Unit is not staying lit/smells like gas. Found that the gas valve has failed. Glued rear drum seal back on and cleaned cabinet. Ordering burner assembly. ; ordrng 1 WP8557891 (Burner assembly), dspstn on spec-tagged invntry: 1 WP3390719 FUSE-THERMAL , used 1 Sh (Sh) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Hilton, NY 14468
Dave L
Job Details: 09/27/2021
Verified control failure with tech line. Broil element failed ohms tests and will not heat completely. Ordering element. ; ordrng 1 WPW10260252 (Broil element)
We serviced a
JENN AIR REFRIGERATOR
Model JFFCC72EFS02
Near Webster, NY 14580
Dave F
Job Details: 09/27/2021
Ice making just keeps cycling and does not stop called techline SR 7731844443 . Techline said to test in 120 in diagnostics ice maker failed said to replace ice maker . Ordering ice maker W11262316; ordrng 1 W11262316 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Hilton, NY 14468
Dave L
Job Details: 09/27/2021
Replaced shorted freezer module. Tightened freezer handle. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL DRYER
Model WED4616FW
Near Rochester, NY 14620
Steve
Job Details: 09/27/2021
154 - 134 128 - 151123 - 145 124- 147Tested the temps in dryer and they are within range the dryer is testing good. Tested vent with =ent tester and it tests good. The dryer ice maker cycling temps properly. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
JENN AIR REFRIGERATOR
Model JCD2595WEK00
Near Brighton, NY 14610
Steve
Job Details: 09/27/2021
Replaced dispenser control and motor for not opening door flapper for ice dispenser. The ice dispenser tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYH04
Near Rochester, NY 14622
James
Job Details: 09/27/2021
"Rh door bottom broken off due to worn cam. Door is contacting metal hinge. Need cam and door. Door handles chipped. Customer paid for parts. Paid in full. ; rqstng P&A on 1 LW10353181 (Door) and 1 WPW10470155 (Closer), ordrng 2 W11459378 (Handle)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14626
James
Job Details: 09/27/2021
Replaced valve and cam. Calibrated and ran diagnostics cycle successfully. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Penfield, NY 14580
Dave F
Job Details: 09/27/2021
Noticed customer using aftermarket filter. Was able to insert filter and close filter housing door but the door pops open when getting water out of dispenser. Advised customer to purchase name brand filter. If customer buys name brand filter and problem persists. Order filter housing W10394053. Customer noticed some freezing in fresh food section. Noticed shelving was not stacked in proper location possibly causing freezing. Also set fresh food temp to 38. Was set at 36.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Fairport, NY 14450
Dave F
Job Details: 09/27/2021
"Checked power going to ice maker, is receiving 120volts. Cycled ice maker did not call for water. Jumped water valve on ice maker and water valve sent water to ice maker. Needs new ice maker. Ordering ice maker. ; ordrng 1 W10882923 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Pittsford, NY 14534
Dave F
Job Details: 09/27/2021
"Water wont dispense. Removed water filter to relieve pressure in system still not working. Tested power going to water valve, is receiving 120volts. Checked valve for water line in basement. Valve is open and water is getting it water valve on unit. Per service pointer W11394954A going to order supply line kit W10786952 and ordering new water valve. Recommend replacing braided steel line going to unit from basement. ; ordrng 1 W10786952 (valve) and 1 W11312191 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Victor, NY 14564
Dave F
Job Details: 09/27/2021
"F9E2, f9e1, drain problem error codes. Found drain house connection to tub was twisted causing a kinked line and poor water flow when attempting to drain. Fixed hose connection so water flow is much better. Tested in auto diagnostics, unit is draining well. Found wire connection to soap dispenser was loose. Pushed connector in all the way so connection is secure. Tested in auto diagnostics and dispenser opened as it should. Unit tested good. Heater is working."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Canandaigua, NY 14424
Dave F
Job Details: 09/27/2021
Unit not draining. Ohmed out drain pump it was out of spec. Needs drain pump. Replaced drain pump. Tested unit in auto diagnostics. Unit tested good. Its draining. Heater is working. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Canandaigua, NY 14424
Dave F
Job Details: 09/27/2021
"Replaced rollers, tensioner pulley and belt on unit. Tested unit. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near North Chili, NY 14514
Evan
Job Details: 09/14/2021
Replacing parts listed due to unit failing to respond to commands. Replaced parts and attempted to run test cycle. Unit will not run drain pump. Pump is receiving proper voltage but wont run to remove water. Ordering drain pump ; ordrng 1 W11399437 (Pump)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Evan
Job Details: 09/14/2021
Attempted to replace 3rd level tub rack but tech is missing rack clips that attach rack to tub. Ordering clips ; ordrng 2 W11545286 (Tub nut)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dansville, NY 14437
Dave F
Job Details: 09/14/2021
Wash had motor fault error . Found unit had nidec actuator. W11531483 Service pointer. Replaced actuator with wpw10006355 calibrated unit and ran auto diagnostics. Unit tested good .; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near Victor, NY 14564
Dave F
Job Details: 09/14/2021
Replaced evaporator fan motor . Tested unit . Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Victor, NY 14564
Dave F
Job Details: 09/14/2021
Found water filter door had fallen off . Nothing was broken was able to get the door back on and filter does come out . . Customer asked about the crisper drawer part number W11162443. Unit tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Hilton, NY 14468
Dave L
Job Details: 09/14/2021
Replaced sump and inlet valve. Tested unit in garage with water and power. Unit tested ok.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS378SSS05
Near Fairport, NY 14450
Dave F
Job Details: 09/14/2021
Unit not powering on . Pulled unit out and went into power box checked power only had 120 in L1 . L2 had 0 . Checked breakers they were both on found breaker was charred. Cleaned connections unit is now working but customer needs to contact electrician.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Mount Morris, NY 14510
Steve
Job Details: 09/14/2021
Replaced control for erratic operation and lid not unlocking. The washer tested good in diagnostics and calibrated washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Geneseo, NY 14454
Steve
Job Details: 09/14/2021
Replaced damper motor for loud operation. The refrigerator tests good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Livonia, NY 14487
Steve
Job Details: 09/14/2021
Found heater is open causing no dry . Ordering heater. ; ordrng 1 W10518394 (Heater) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Penfield, NY 14526
Dave F
Job Details: 09/14/2021
Fresh food drain tube was plugged . Ice building up underneath the drawer . Cleared drain tube and defrosted Freshfood evap . Foil taped and zip tied evap thermistor in correct location. Screwed the drain pan down the keep water flowing to the right . Added screws to the evap cover . Changed defrost mode from adaptive to basic .. unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Canandaigua, NY 14424
Steve
Job Details: 09/14/2021
Replaced main control for persistent alarm going off. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10846758 CNTRL- ELEC
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near Brockport, NY 14420
Dave L
Job Details: 09/14/2021
Dishwasher will not run because it has a stuck key. Ordering console ; ordrng 1 WPW10250008 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYE4
Near Penfield, NY 14526
Dave F
Job Details: 09/14/2021
Fresh food drain tube was plugged . Ice building up underneath the drawer . Cleared drain tube and defrosted Freshfood evap . Foil taped and zip tied evap thermistor in correct location. Screwed the drain pan down the keep water flowing to the right . Added screws to the evap cover . Changed defrost mode from adaptive to basic .. unit tested good .