Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1608 customer reviews

Dave F.

Dave F.

MICROWAVE KITCHENAID KOCE500ESS05 "F1E1 internal am failure .F1E0 oven user interface failure . Called techline SR 7726667094 . Techline said to run test and take temperatures. Unit will not get up to target temperatures at 350 . Ordering control W11179310 , user interface W11093254 , sensor W10859573, bake element WPW10546517 . Customer has receipt when unit was purchases 01/07/19 . ; ordrng 1 W10859573 (sensor) and 1 W11093254 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 WPW10546517 (elmnt-bake)"

Near Webb Ave, Clifton Springs, NY 14432
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC425BW1 Customer states unit is not draining properly; drain and spin cycle is needed after every other cycle is complete. Customer also reports the unit does not fill with water in the beginning of the cycles. F8E1 error code stored. Tested hot and cold valves in manual diagnostics. Hot water would not dispense. Hot water valve on the home was turned off. Turned on hot water valve. Spin and drain also tested good in manual diagnostics. No issues present.

Near Fillmore St, Rochester, NY 14611
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB766FW0 "Customer states unit will not dry clothes. Unit was cycling as it should. Machine failed vent test. Vent screen was clogged on the outside of the home. Removed lint buildup, then tested with the airflow tester. Unit now receiving good airflow. Repair successful."

Near Nightfrost Ln, Henrietta, NY 14467
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 Lid was damaged around the hinge mounting area. Replaced lid. Repair successful.

Near Sturbridge Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL KDFE104HWH0 Customer concerned about water coming back into the unit when not in use. Adjusted the drain holes under the sink to prevent backflow. Customer monitor.

Near Hickory Ridge Rd, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Replaced pump and installed drain hose. Unit testing good.

Near Bouckhart Ave, Rochester, NY 14622
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT771REYB00 Harness coming from the cabinet is shorting out and when moved the user interface boots up . Called techline SR 7726666183 . Techline said unit is a non repairable part .

Near South St, Clifton Springs, NY 14432
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 "F8E1 error code no fill Long fill Error . Found the cold water filter was plugged with debris . Cleaned filter . Calibrated unit , ran in auto diagnostics Tested unit . Tested good. If problem persists order W11210459 water valve ."

Near Turner Rd, Newark, NY 14513
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced left hand door for door liner not hitting the door switch . Tested unit . Tested good .

Near Joy Rd, Sodus, NY 14551
Steve M.

Steve M.

DRYER WHIRLPOOL WGD4850HW0 Found ignitor is getting power but not heating. Ordering ignitor. ; ordrng 1 279311 (ignitor kit & bracke)

Near Elmwood Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PFNA Icemaker not cycling . Replaced icemaker . Customer will monitor. Gave part number for bypass water filter 242294402.

Near Pigeon Hill Rd, Marion, NY 14505
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW0 Unit has no error codes . Ran calibration. Ran unit in auto diagnostics. Tested unit in regular cycle . Found unit has pre soak on . . Unit tested good. Gave tips for best wash cycles .

Near Strong Rd, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 Sr# 7726672941Good frost pattern. Control set to lowest temps. 40 in FF section but 10 in freezer. Tech line wants data loggers. ; ordrng 1 DATALOGGERS (DATA LOGGERS)

Near Huntington Meadows, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Replaced evaporator and dryer due to low charge. Unit began cooking after install

Near 5 Mile Line Road, Webster, NY 14580
Steve M.

Steve M.

OVEN WHIRLPOOL KFGD500ESS04 391 324 363 336 363 = 355Tested temps and found the average temp is 355 when set to 350. Calibrated temp +10 for customer.

Near NY-64, Canandaigua, NY 14424
Steve M.

Steve M.

DRYER WHIRLPOOL WED4815EW1 Replaced motor and belt motor shaft sheared off and torn belt. The dryer tested good. ; dspstn on spec-tagged invntry: 1 341241 BELT

Near Quaker Rd, Macedon, NY 14502
Steve M.

Steve M.

DRYER WHIRLPOOL WED5000DW2 "Dryer is creaking while running. The noise is combing from motor area. Ordering motor, mount and blower. Ordering rollers and shafts just in case. ; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP348780 (base) and 1 WP694089 (wheel) and 1 WPW10359269 (shaft RIGHT) and 1 WPW10359270 (shaft)"

Near Lakeville Groveland Rd, Geneseo, NY 14454
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH76719CZ2 Replaced wave guide cover for burn mark on cover. The microwave tests good.

Near Clarkes Crossing, Fairport, NY 14450
Steve M.

Steve M.

DRYER MAYTAG MEDB955FW1 Replaced sensor as per tech line instructions for time changing on bedding cycle from 52 minutes to 1:48 minutes before it counts down. Same result. The time change is part of the software and part of the design of the dryer

Near Westfall Rd, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSF26C4XYY03 Replaced damper for freezing in the fresh food section. The refrigerator tests good

Near Roby Dr, Rochester, NY 14618
David L.

David L.

DISHWASHER GE GDF570SGJ2CC Replaced valve that was leaking

Near Flynn Rd, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR MAYTAG MZD2766GEW Cleared plugged drain with steamer. Found the capillary tube had a large chunck of ice around it and a not so good frost pattern. Informed customer.

Near Brigham Cir, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT519SZDW02 Replaced evaporator and thermistor on evaporator. Unit is cooling . Tested good .; dspstn on spec-tagged invntry: 1 W10836706 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE

Near Porter Rd, Geneseo, NY 14454
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8000BW0 Customer stated that unit was flashing error codes. Upon inspection discovered code SD was being displayed. Inspected pressure trap and discovered shirt in front of pressure trap. Removed shirt and ran test cycle. Unit tested good

Near Harvest Walk, Webster, NY 14580
David L.

David L.

OVEN WHIRLPOOL WFG775H0HW0 Checked oven average. Average temp at 350 was 373. Calibrated down 20 degrees. Went over use and care with customer. Customer to monitor. Pics of temps starched.

Near Marjorie Ln, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF736SDAM11 Checked unit for not cooling properly. Freezer at -1 and fresh food at 35-37. Checked thermistors and defrost dictions in diagnostics. Unit is testing good at this time. Customer to monitor cooling

Near Woodfield Dr, Webster, NY 14580
Evan E.

Evan E.

OVEN KITCHENAID KSGG700EBS1 Customer stated that while running broil cycle unit will trip breaker. Issue will only happen during broil cycle. Checked for error codes upon arrival. No codes present. Ran test broil cycle. Could not replicate issue at time of visit but customer stated that issue is intermittent. Ordering control ; ordrng 1 W11034208 (CONTROL )

Near Meigs St, Rochester, NY 14620
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WETLV27HW0 Lid lock would not function as it should in manual diagnostics. Replaced lid latch. Unit testing good.

Near Fairwood Dr, Rochester, NY 14623
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM Found a leak at the water valve ordering water valve. ; ordrng 1 WPW10498976 (valve)

Near Jackson Rd, Penfield, NY 14526
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer states unit flooded the kitchen after first use. No error codes stored. Started the unit and could not recreate any issues. Customer monitor.

Near Baylor Cir, Rochester, NY 14624
David L.

David L.

OVEN WHIRLPOOL WOS97EC0HZ01 The UI is Intermittently unresponsive. Unit comes back when power is cycled. Unable to recreate while in home. Ordering UI and appliance manager. Customer is unavailableNext week scheduled two weeks out; ordrng 1 W11261165 (CONTROL) and 1 W11299115 (UI)

Near Providence Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 Replaced water valve. Unit tested good.

Near Troup St, Rochester, NY 14611
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced freezer door. Fresh food door was damaged at liner. Re ordering door. Replaced paddle switch for dispenser that was sticking ; rqstng P&A on 1 W10815687 (dor-fip ss)

Near Bluestone Hollow, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Unit is showing power failure intermittently. Ordering control; ordrng 1 W11224256 (CONTROL)

Near Gallant Fox Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 Replaced operating thermostat. Repair successful.

Near Mac Arthur Rd, Rochester, NY 14615
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Replaced evaporator and compressor. Installed UV drier . Tested unit tested good .

Near E Main St, Lima, NY 14485
Dave F.

Dave F.

DRYER WHIRLPOOL WED6620HC0 Replaced user interface and control for no operation. Tested unit tested good .

Near Pelham Rd, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 "Customer states machine will fill with water then the cycle time display flashes, will not finish cycles, and user interface isn’t always responsive. Also reported an event of the start button not working. F3E2 error code stored. Started a regular wash cycle & is the unit was filling, the inlet valves kept opening and closing irregularly. Suspecting an issue within the control board and possibly the inlet thermistor. Replacing valves, control board, and user interface. ; ordrng 1 W11135391 (CONSOLE) and 1 W11135392 (CONTROL) and 1 W11165546 (VALVES)"

Near Winfield Rd, Rochester, NY 14622
Evan E.

Evan E.

OVEN WHIRLPOOL KSEG700ESS3 Customer stating that items specifically bread cooking unevenly. Items towards rear of cavity are burning. Calibrated unit down 15 degrees and ran test bake cycle. Watched unit cycle temp correctly. Unit tested good

Near Dearfield Ct, Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL LE7680XSN1 Door switch is broken . Ordering actuator WP691581; ordrng 1 WP691581 (actuator)

Near Sandringham Rd, Rochester, NY 14610
Dave F.

Dave F.

REFRIGERATOR GE CSS25USWASS Customer not available . Rescheduling for Wednesday. ; schdld next appmnt for 12/18 WED !

Near Mayflower Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER MAYTAG MHWZ400TQ02 Replaced pump. Unit testing good.

Near Elk St, Rochester, NY 14615
Shaiman C.

Shaiman C.

OVEN WHIRLPOOL WOD93EC0AS04 Customer concerned about a F1E1 area code being displayed on the units. Diagnostic test reveals an internal error; suggesting the control board should be replaced. Replaced control board. Repair successful.

Near York Bay Trail, West Henrietta, NY 14586
Evan E.

Evan E.

OVEN KENMORE 790.712027 Customer stated that unit was not running a bake cycle. Upon inspcetion discovered that ignitor was receiving 120v but failing to glow. Ordering ignitor ; ordrng 1 5304509706 (IGNITOR)

Near Post Ave, Rochester, NY 14619
Steve M.

Steve M.

WASHER WHIRLPOOL WFW95HEXL2 Tested washer and found door lock error code. The door lock worked as expected. The unit stalled during test c01 and test c06. Both are testing the heater and thermistor. Tested again and the unit passed The customer is going to monitor.

Near Emerald Hill Cir, Canandaigua, NY 14424
Evan E.

Evan E.

RANGE WHIRLPOOL WFE320M0ES1 Customer stating that unit is displaying f9 code. Discovered that unit does not have correct power cord on machine. Ordering correct cord ; ordrng 1 WX09X10006 (3 WIRE CORD )

Near Macedon Pkwy, Macedon, NY 14502
Evan E.

Evan E.

RANGE JENN AIR JDR8895AAS Customer stating that unit will not heat correctly. Upon inspection checked for error codes. Unit displaying code 1d11 for temp sensor resistance reading being out of range. Temp sensor is failing to monitor temperature in cavity. Ordering temp sensor ; ordrng 1 WP7430P044-60 (TEMP SENSOR )

Near Ericsson St, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FSS00 S27311 replaced control and evaporator cover for clogged evaporator. The refrigerator tests good.

Near Escena Rise, Pittsford, NY 14534
Steve M.

Steve M.

OVEN MAYTAG MER6772BAS The customer had the control rebuilt and installed himself. Found ribbons to control were not plugged in. Tested temp probes and they were good. Plugged in ribbons and the range tested good.

Near Strong Rd, Victor, NY 14564
Steve M.

Steve M.

DRYER AMANA NED4655EW1 Spray paint 350930The drum has paint that is chipping off. Offered to send spray paint to customer The spray paint is 11.32 plus 15 shipping. OrQuoted customer for drum is W10899578 185.00Shipping 45.00 Labor 104.65

Near Co Rd 8, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF757SDEM00 Replaced control for fill tube freezing Also put in ice maker that I left with customer on previous visit.

Near Chadwick Manor, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GB2FHDXWB02 Replaced evaporator fan motor for not running and warm temps in Ff section.

Near Balmoral Drive, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Could not make it up the very long icy driveway. Ordering freezer light module for return visit. The driveway must be cleared on return visit. ; ordrng 1 W11205083 (MODULE FREEZER)

Near Middle Cheshire Rd, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR MAYTAG MFF2055FRW00 Customer concerned with unit running a lot. Freezer at 0 and fresh food at 38. Freezer set one setting lower than minimum. Adjusted settings and explained why the unit has long run times for efficiencies. Freezer door was ajar tightened rail screws in freezer that were interfering with closure. Removed ice maker per customers request. Unit is testing good

Near Winona Blvd, Irondequoit, NY 14617
David L.

David L.

DRYER GE GDT42GASJ0WW Unit was not heating due to weak gas coils. Gas valve is vibrating. Checked all fuses and thermostats and replaced coils. Watched unit cycle via viewing hole with mirror. Unit testing good; used 1 279834 (COIL KIT) from stock

Near Sweet Acres Dr, Rochester, NY 14612
David L.

David L.

DRYER MAYTAG MEDB766FW0 Unable to change or alter noise during tumble. New drum was out of round. Rescheduling for sat with extra tech ; schdld next appmnt for 12/21 SAT 8 am

Near Clarkson Hamlin Town Line Rd, Hamlin, NY 14464
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GPS0 Customer stating that unit is dripping from middle of door and edges of door. Checked for error codes. No codes present. Ran diagnostic cycle and removed outer door panel in order to observe bottom door seal. Discovered that door seal is not sealing fully causing water to spray from right side of door. Removed seal to inspect. Seal is not bowed in any way or deformed but unit is still having same result after reinstalling seal. Called techline SR: 7726658729 to document issue. Techline recommended running unit with clear plastic door on front of unit. Did so and unit began to leak worse. Ordering door seal and wash motor ; ordrng 1 W10909089 (DOOR SEAL BOTTOM ) and 1 W11085683 (SUMP & MOTOR)

Near Fairpoint Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Customer stating that unit is still flashing f8e1 code even after water valve being changed. Checked for codes f8e1 is only code present. Checked resistance on both valves. C1 cold valve is giving resistance reading well outside range (2365k) should be reading between 1100-1350k. Took resistance reading for C2 cold valve C2 cold valve is within resistance range (1280k). Took resistance reading on hot valve. Hot valve gave reading of 1180k. C1 is outside of resistance range. Called techline to document findings. SR: 7726660742 Explained to techline that valve has already been changed once and same issue is occurring. Techline is recommending replacement of pressure switch not cold water valve; ordrng 1 W11316246 (PRESSURE SWITCH ) and 1 W11316256 (VALVE)

Near Valewood Run, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Sr # 7726661913The temps on user interface was set to 35 in FF section and 0 in freezer that actual temps in u it were 35 in FF section and 1 in freezer. Customer states the temp varying is sporadic. Ordering temp monitors to collect data over a few days. ; ordrng 1 TEMPMONITORS (MAIL OUT)

Near Stanley St, Mount Morris, NY 14510
Dave F.

Dave F.

RANGE KITCHENAID KSGB900ESS0 "Control board has a burn mark on the unit . User interface is not powering up . Parts are covered under warranty. Ordering control WPW10453984 ,user interface W10913685 . ; ordrng 1 W10913685 (panl-cntrl) and 1 WPW10453984 (cntrl-elec)"

Near Ashbourne Rd, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHWZ400TQ02 Customer states unit will not complete cycles and displays F21 error code. F21 error code stored. Ran unit through an auto test. Water was draining extremely slow. Drain pump should be replaced.; ordrng 1 WPW10730972 (DRAIN PUMP)

Near Elk St, Rochester, NY 14615
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 Customer states the unit is not drying the way it should. Burner seems to be cycling on and off as it should. Unit passed the vent test. Tested temperatures at the exhaust with the vent off. Unit was only getting to about 130° before shutting off the gas. Operating thermostat should be replaced. SR: 7726637789; ordrng 1 WP3387134 (OPERATING THERMOSTAT )

Near Mac Arthur Rd, Rochester, NY 14615
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 "Customer concerned about clothes coming out wet at the end of cycles. F9E1 F7E7 error codes stored. Ran an auto test cycle. Unit was draining very slow, then attempted to spin with drum still full of water. F7E7 error code is due to the F9E1 error code during a customer cycle. Unit is not draining as it should causing the basket to be too heavy to spin out clothes. Drain pump and outer drain hose should be replaced. ; ordrng 1 W10876600 (DRAIN PUMP) and 1 W11244231 (OUTER DRAIN HOSE ) and 1 WPW10280024 (DRAIN HOSE U BEND), dspstn on spec-tagged invntry: 1 W11162438 CONTROL"

Near Bouckhart Ave, Rochester, NY 14622
David L.

David L.

DRYER MAYTAG MEDB766FW0 Noise is coming from motor. Replaced motor and noise went away

Near Clarkson Hamlin Town Line Rd, Hamlin, NY 14464
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF757SDEM00 Icemaker not harvesting ice . Checked ice box fan . Tested good . Checked temperatures. Temperatures are good . Found the ice maker heater not turning on to eject the ice. Unit needs new icemaker and front door flap . Ordering ice maker WPW10764668 and front WPW10553630; ordrng 1 WPW10553630 (escutcheon)

Near Danforth Crescent, Rochester, NY 14618
Evan E.

Evan E.

OVEN FRIGIDAIRE FFGF3011LWC Replaced control and overlay due to control failing to send power to bake ignitor. Replaced control and tested unit. Ran bake cycle up to 350. Unit tested good

Near Woodward St, Rochester, NY 14605
David L.

David L.

WASHER WHIRLPOOL WFW70H0000 "Unit stuck in drain lockout. Cleared error, tested in diagnostics. And started a drain and spin to remove water from the load that was stuck"

Near Queensland Dr, Spencerport, NY 14559
Evan E.

Evan E.

COOKTOP KITCHENAID KFGU706VSS01 Customer stating that unit is still producing buzzing noise Since repair. Removed cooktop and discovered that Bracket for valve solenoid is causing noise. After tightening Bracket and running burners could not replicate issue. Customer to monitor and report back if issue persists. Unit currently under ATEC warranty

Near Cardogan Square, Rochester, NY 14625
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7300DW0 Customer stated that unit is not spinning out clothes properly. Checked for codes. No codes present. Ran test cycle. Unit completed cycle as it should but drain pump would not stop running. Removed console to inspect pressure hose. Discovered pressure hose was not fully seated on control. This was causing issue. Control was unable to sense amount of water in tub. Reseated hose and tested unit again. Unit tested good

Near Glendonwood Dr, Penfield, NY 14526
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Replacing front shock absorbers due to front of tub bouncing very aggressively during spin portion of cycle. Replaced shocks and ran cycle while In home. Unit tested good

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGDC465HW0 "Customer stated that unit was squealing very loudly while drum is spinning. Upon inspection discovered that rollers are sticking causing issue. Used dryer repair kit to replace rollers, pulley and belt. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

Near Beaver Creek Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DC5 Customer concerned about unit not filling with water. F0E4 F3E2 error codes stored. Hot water valve was functional in manual diagnostics but the cold valve was not. Replaced valve assembly. Unit testing good. ; used 1 W11165546 (VALVE) from stock

Near Bromley Rd, Churchville, NY 14428
Steve M.

Steve M.

OVEN KITCHENAID KSGG700ESS1 Knr1l00apl1 Found fan has loud bearing causing no operation. Ordering fan. ; ordrng 1 W11107275 (FAN)

Near Bending Oak Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4850HW1 "Customer states unit does not fill up with water completely; once it got to the “wash” step in the cycle, the machine stops all functions. F8E1 error code stored. Hot water valve in the home was shut off. Turned hot water valve on, then tested hot and cold valves in manual diagnostics. Hot and cold dispensed as it should. Unit completed auto test with no issues. Started a normal wash cycle to test. Unit testing good."

Near Edgecreek Trail, Irondequoit, NY 14609
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDE300VW1 Customer concerned about a squealing noise during use. Noise was coming from from the idler pulley. Installed a maintenance kit. Repair successful. ; used 1 4392067 (REPAIR KIT) from stock

Near Vollmer Pkwy, West Henrietta, NY 14586
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8969SDM0 "Replaced sump to dishwasher for not washing dishes so well. Checked spray arms . Tested unit in auto diagnostic, unit tested good"

Near Hearthstone Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced UI and control board. Repair successful.

Near East Ave, Rochester, NY 14610
Steve M.

Steve M.

COOKTOP JENN AIR JEC9536BDB Took pictures of cracked cooktop. ; saved tckt

Near Barclay Square Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GX5FHTXVY05 "Found filter housing is leaking. Replaced one bulb. Ordering other bulb. Ordering filter housing. ; ordrng 1 8009 (light bulb) and 1 W11346623 (FILTER HEAD), used 1 8009 (BULB-4OW) from stock"

Near Bramwell Park, Victor, NY 14564
Dave F.

Dave F.

RANGE WHIRLPOOL KFEG500ESS3 Left front burner turning on when left rear is turned on . Switch the harness that was plugged into rear burner to front burner and vise versa . . Tested unit tested good .

Near Rockledge Dr, Ontario, NY 14519
Dave F.

Dave F.

WASHER MAYTAG MHWE500VW10 Unit had F35 error code analog pressure sensor code . Checked air trip and pressure hose . Both are good . Ran unit in drain and spin is working and draining water. Ran in normal cycle . Unit tested good in diagnostics as well . Found the sink next to the unit that it drains into is not draining could cause unit so fail to drain . .unit tested good .

Near Somerset Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Water dripping from dispenser. Found john guess fitting at the bottom of the door but the water filter was not pushed in all the way . Reseated water line in fitting . Tested unit . Unit is no longer dripping . Customer will monitor.

Near Autumn Breeze Ln, Ontario, NY 14519
Steve M.

Steve M.

RANGE MAYTAG MGT8720DS00 353 384 368 388 = 374. Calibrated oven down 10 degrees. Cleaned orifices for build up from propane n orifices that was causing delayed lighting on cook top burners. The range tests good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Church St, Groveland, NY 14462
Steve M.

Steve M.

DISHWASHER KITCHENAID KDPE234GPS0 Found top silver ware rack had broken wheels and the left slide was broken off. Replace both slides and the rack. The dishwasher tests good.

Near Esty Rd, Bloomfield, NY 14469
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FGID2474QB6B The dishwasher was working while in the home. Tested in diagnostics and found drain error code and a heater error code. The drain is working as expected. The heater is in the motor. The motor worked while in home and unit did not shut off prematurely. The soap dispenser opened in diagnostics manually but never opened while running the dishwasher. Quoted for control. Parts: $191.02 Service Charge: $89.95 FRL: N15 - $162.70 Additional Labor: $0.00 Tax: $35.49 Other: $12.00 Completed Job Rate: $491.16

Near Ambassador Dr, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFS25EVBL00 Customer concerned with varying temps. Cleaned coils. Put a tester start device on compressor for not starting all the time. Customer is going to monitor. If problem persists preorder start device.

Near Halstead Rise, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8040DW4 Customer stating that lid is partially opening causing unit not to run cycle. Upon inspection discovered that lid was beginning to separate at left hinge. Ordering lid ; ordrng 1 W11101059 (LID )

Near Spring Meadow Ln, Webster, NY 14580
David L.

David L.

OVEN WHIRLPOOL WFG525S0JZ0 "The unit is not lighting intermittently due to an intermittent spark. Spark is not always going to the burner tube. Ordering burner and module as spark looks weak. ; ordrng 1 W11162730 (module-spk) and 1 WP9758078 (burnr-oven), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"

Near Kuhn Rd, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER WHIRLPOOL KDFE104DWH5 Dispenser is broken . Replaced dispenser . Tested unit in diagnostics. Unit tested good .; used 1 W10861000 (DISPENSER) from stock

Near Cottage St, Williamson, NY 14589
Dave F.

Dave F.

DRYER MAYTAG MGDC415EW0 "Complaint of poor drying. Measured vent with vent tester and vent tested poorly. Found vent cap was clogged at the end of vent exterior of house. Removed cap. Measured dryer exhaust temperatures. Tested as expected. Retested vent after unclogging, vent tested good. Ran unit, unit tested good."

Near Esternay Ln, Pittsford, NY 14534
David L.

David L.

DISHWASHER MAYTAG MDB8959SFZ4 Replaced control and keypad. Unit tested good

Near Burley Rd N, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced defrost control as unit has been cooling normally since last visit. Customer to monitor

Near Clardale Dr, Rochester, NY 14616
David L.

David L.

WASHER MAYTAG MVWC565FW0 Replaced tub and agitator that was damaging items during wash. Cleaned outer tub.

Near Olde Harbour Trail, Rochester, NY 14612
David L.

David L.

DRYER AMANA NED4655EW1 Replaced broken start switch unit tested good

Near 2nd St, Hilton, NY 14468
Evan E.

Evan E.

OVEN KITCHENAID KOSE500ESS03 RepLacing control and UI due to unit failing to heat during bake or broil cycle. Replaced both parts. Ran test bake cycle. Unit tested good

Near Bending Bough Dr, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHV0 Replaced top rack adjusters for broken wheels and stops that were deformed. The dishwasher tests good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Parrish Rd, Honeoye Falls, NY 14472
David L.

David L.

DISHWASHER MAYTAG MDB8959SFZ4 Replaced control and keypad. Unit tested good

Near Burley Rd N, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FSS00 S27311 found the evaporator is frosted. The unit needs a new control and evaporator cover. Ordering both. ; ordrng 1 W11167902 (EVAPORATOR COVER) and 1 W11333076 (CONTROL)

Near Escena Rise, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC465HW2 "Customer states lid would not unlock and the unit was acting erratically. Upon arrival unit was unplugged with the lid locked. Plugged in unit and lid unlocked. F1E1 F5E3 error codes stored. Latch functioned as it should in manual diagnostics. After further inspection, discovered the hot water inlet valve was also cracked. Suspecting the failed valve caused a water event which resulted in the control board also failing. Replacing control and inlet valve assembly. ; ordrng 1 W11210459 (INLET VALVE ASSEMBLY ) and 1 W11249158 (CONTROL)"

Near East Ridge Road, Rochester, NY 14621
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7000DW4 "Customer states unit works intermittently, and acts erratic. Unit would shut off randomly, start button doesn’t always respond and UI freezes. F5E1 F2E1 error codes stored. Suspecting failed control board and console. ; schdld next appmnt for 12/18 WED 12-4"

Near Solmar Dr, Rochester, NY 14624
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW0 Wash hub is worn out due to splines on the gearcase being worn. Ordering gearcase W11035751 . Wash hub W10528947 and screws to hub WP8533953; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase) and 6 WP8533953 (screw)s

Near Baptist Hill Rd, Bloomfield, NY 14469
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 Replaced control and gearcase. Unit is still making noise. Suspecting failed bearings in the motor pulley. Replacing motor. ; ordrng 1 W10890624 (MOTOR)

Near Fox Meadow Rd, Rochester, NY 14626
Shaiman C.

Shaiman C.

DISHWASHER GE GDF570SGJ2CC Customer states the unit leaks water when it is not running. Discovered water residue under the inlet valve and water damage on the floor under the inlet valve. Suspecting a failure within the valve. Replacing valve assembly.; ordrng 1 WD15X24213 (VALVE ASSEMBLY )

Near Flynn Rd, Rochester, NY 14612
Evan E.

Evan E.

DRYER ROPER RED4516FW0 "Customer stated that unit is continually blowing thermal fuse every 3-4 months. Upon inspection discovered that fuse tested open. Replaced fuse and ran test cycle and measured temps. Unit is failing to maintain consistent temperature inside drum. Ordering thermostat ; ordrng 1 WP3387134 (THERMOSTAT ), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Arrowbend Dr, Williamson, NY 14589
Dave F.

Dave F.

RANGE KITCHENAID KODE507ESS04 Glass pack inside door is broken . Ordering glass pack WPW10347597; ordrng 1 WPW10347597 (glass-door)

Near Creekdale Ln, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL WED4815EW1 "Belt was frayed and the dryer sounds like it galloping. Replaced rollers with same result. Cleaned out blowers same result. Cleared vent for better drying. Ordering motor, blower and repair kit. ; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel), dspstn on spec-tagged invntry: 1 341241 BELT , used 1 349241T (ROLLER-SUPPORT 2PK) from stock"

Near Blue Creek Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Evaporator didn't come in . Rescheduled customer for Tuesday the 17th; schdld next appmnt for 12/17 TUE 8-12

Near E Main St, Lima, NY 14485
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Customer states unit will not power on. Could not get unit into diagnostics. Indicator light on control board was not illuminated. Replaced control board and calibrated. Repair successful.

Near Farnsworth Rd S, Rochester, NY 14623
Shaiman C.

Shaiman C.

WASHER KENMORE 110.2810231 "Customer concerned about the unit dispensing only hot water. No error codes stored. Tested valves in manual diagnostics, when calling for hot water, cold water was dispensed and when calling for cold water hot water was dispensed. Inspected the inlet hoses. Inlet hoses were switched. Reversed hoses to their correct positions. Repair successful."

Near Howard Rd, Rochester, NY 14624
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced motor for getting power and not running. The dishwasher tested good.

Near Little Brook Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about a water leak, and the machine shaking during spin cycles. No error codes stored. Filled unit with hot and cold water in manual diagnostics. Inspected water inlet valves and the valves on the home for water leakage. No leaks present. Drained unit, no leaks present at the drain hose. Also tested spin in manual diagnostics. Unit did not seem to be off-balance. Informed customer to use care when loading machine, and suggested installing anti vibration pads under the machine. Unit testing good."

Near Attridge Rd, Churchville, NY 14428
Steve M.

Steve M.

WASHER WHIRLPOOL WFW97HEDW0 F8E4 flow meter fault F8E1 no water detectedFound no water coming to washer causing no operation. Customer is calling plumber.

Near Mendon Center Rd, Pittsford, NY 14534
Steve M.

Steve M.

WASHER MAYTAG MVWB766FW1 Customer complained of white residue on clothes. Instructed customer to run clean washer with bleach. Use less soap and use option on washer to add extra rinses for better wash performance. Ran calibration cycle and tested the washer. The washer tests good.

Near Galley Hill Ln, Fairport, NY 14450
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL WMH53520CS7 Customer stated that unit was not heating. Upon inspection discovered that magnetron was failing. Replaced magnetron. Ran test cycle. Unit tested good

Near Jewelberry Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found freezer light shorted. Installed light customer supplied and the lights work as expected. ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT

Near Crossing Creek Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXSS9 Replacing sound shield due to moisture coming through shield and beginning to warp cabinet. Replaced shield with updated shield with plastic liner on left side. Also tightened screws for rail mounts for upper rack due to mounts being loose. Suspecting this is where moisture was coming through. Ran test cycle to confirm function. Unit tested good

Near Passing Creek Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW85HEFW1 Customer stated that unit is still experiencing same issue. Unit is going into drain lockout mode at end of cycle. Unit is failing to sense if water is remaining in tub at end of cycle. Checked for codes upon arrival. No codes were present. Removed drain pump filter. Filter screen is clear. Removed air trap and cleaned air trap. Confirmed that trap does not have any holes in trap or hose. Reinstalled trap and pressure hose. Ran normal cycle of towels while in home. Waited for entire cycle to finish. Unit completed cycle as it should. If customer continues to have issues order WPW10448876 (pressure switch )

Near St Paul Blvd, Irondequoit, NY 14617
Dave F.

Dave F.

DRYER WHIRLPOOL WGD4850HW0 Complaint of unit not getting hot. Vent tested unit. Unit tested good. Checked thermal fuse and high limit continuity. Tested good. Checked gas line and confirmed gas is getting to unit. Checked connections to burner unit and observed burner unit firing as expected. Tested unit and measured vent temperatures. Unit tested good.

Near Elmwood Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FFHT1821QB4 Gasket not staying in . Customer had gasket . Installed gasket . Unit is sealing as expected .

Near South Ave, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced evaporator cover. Replaced fan and thermistors. Removed frost. Caulked liner. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Partridge Ln, Webster, NY 14580
Dave F.

Dave F.

DRYER WHIRLPOOL WGD8300SW1 "Dryer making squeaking noise. Replaced belt, rollers, and tension pulley. Tested unit, unit tested good. Used part 4392067 repair kit ."

Near Telephone Rd, West Henrietta, NY 14586
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH5 Customer stating that dispenser door is continually falling off even after reinstalling multiple times. Replaced dispenser and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Cory Corners Rd, Marion, NY 14505
Steve M.

Steve M.

RANGE KITCHENAID KESS907SWW06 Reseated ribbon and the user interface and the stuck key went away and the user interface worked as expected.

Near Chili Ave, Rochester, NY 14611
Evan E.

Evan E.

RANGE WHIRLPOOL WFE550S0HZ1 Replacing left front infinite switch due to switch failing to operate burner on low setting. Replaced switch and tested burner. Unit tested good

Near Baird Rd, Penfield, NY 14526
Evan E.

Evan E.

MW-HOOD COMBO MAYTAG MMV4205FZ1 Replacing capacitor and diode due to unit not heating. Replaced both and ran test cycle. Unit tested good

Near Colonial Dr, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8969SDM0 Customer stated that unit is not cleaning dishes. Checked for error codes. No codes are present. Ran diagnostic cycle with clear door on front of unit to observe operation. Discovered that diverter is failing both wash arms are spraying at same time causing arms not to spin. Quoted customer for repair. Customer is going to think about repair and contact office if she would like to proceed. Collecting service call fee Sump & Motor part # WPW10591570

Near Hearthstone Rd, Pittsford, NY 14534
Evan E.

Evan E.

DRYER WHIRLPOOL MEDC465HW0 Customer stating that unit is producing same noise still after multiple technician’s have been to home to repair unit. Could hear noise upon arrival. Noise seemed to be coming from top left side of bulk head. After tightening bulk head noise seemed to go away. Disassembled unit to inspect rollers. Rollers passed visual inspection. Cleaned roller shafts and reinstalled. Inspected felt seal on drum for any damage or breaks in felt. Could not locate any. Reassembled unit and ran with load of blankets inside. Could not replicate issue while in home. Advised customer to run a few different size loads and contact if issue still persist. Customer to monitor issue and report back if issue persists

Near Winston Woods, Brockport, NY 14420
Evan E.

Evan E.

WASHER GE GTW330ASKWW Customer is not available for service rescheduling for 12/14. ; schdld next appmnt for 12/14 SAT 8 am

Near Southampton Dr, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 82017007726573619Liner is cracked below freezer bin pics attachedOrdering repair kit ; ordrng 1 8201700 (repair kit)

Near Hilton Parma Corners Rd, Spencerport, NY 14559
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHV0 WNIKYNIAPL1Found top rack adjusters wheels broken. Ordering adjuster kit. Found right stop is broken. Ordering stop. ; ordrng 1 W10712395 (adjuster) and 2 WPW10508950 (stop)s

Near Parrish Rd, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW95HEDW0 "Customer states unit was not draining. No error codes stored. Unit drained, but the pump was louder than usual. Replaced pump. Repair successful."

Near North Point Trail, Rochester, NY 14617
David L.

David L.

WASHER MAYTAG MHW6630HW0 Checked unit for leaks. Inlet valves check ok and don’t appear to be stripped. Internal hoses look good and no evidence of water under the tub or on the bottom plate.

Near Owens Rd, Brockport, NY 14420
David L.

David L.

WASHER WHIRLPOOL WTW8500DC Replaced open water valve. Unit tested good

Near Wood Rd, Rochester, NY 14626
David L.

David L.

DRYER MAYTAG MGDB725BW0 Unit is short cycling due to an excessively long vent cleaned blower and cabinet as a curtesy and informed the customer of the problems associated with a vent that long. Vent tester could not sense airflow until a portion of the vent was removed. Vent tester read good airflow with venting completely disconnected. Pictures attached for documentation. Office to refund parts and labor costs

Near Geraldine Pkwy, Rochester, NY 14624
David L.

David L.

WASHER MAYTAG MVWB865GW0 Replaced console due to erratic operation. Verified polarity at the receptacle. Polarity is ok however the unit is not on a dedicated breaker and shares a circuit with several other things. Customer to monitor. A dedicated breaker will need to be in place if issue continues.

Near Ogden Parma Town Line Rd, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR GE GBS18HBMCBB Freezer fan is hitting ice again. Removed ice and verified drain was clear liner above evaporator is deteriorating and causing airflow issue. This is contributing to the defrost drain freezing over. This part is no longer available. If problem persists unit is unrepairableATEC WARRANTY

Near Dorsey Rd, Rochester, NY 14616
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer states the unit randomly stops during cycles. Often times the unit could be opened and resumed; but the last time the unit would not start again. F5E1 error code stored. Unit completed an auto verification test cycle with no issues. Started a normal wash cycle, The unit filled and sprayed as it should. However, after letting the unit run for a few minutes, the unit drained and then shut off. Once the unit shut off, seemed as if the user interface would not respond. No lights illuminated and could not get the unit to turn back on. Minutes later the unit turned back on trying to complete the failed cycle. Suspecting a failed control board & user interface due to the intermittent stopping issues. ; ordrng 1 W11305308 (CONTROL BOARD) and 1 W11368911 (USER INTERFACE)"

Near East Ave, Rochester, NY 14610
David L.

David L.

DISHWASHER WHIRLPOOL WDT720PADW2 Replaced broken spray arm

Near Strohm St, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 Customer concerned about unit not passing the sensing cycle. F8E1 error code stored. Tested hot and cold valves and manual diagnostics. Hot water worked as it should; however cold water will not dispense. Replaced valves. Unit testing good.

Near Norcrest Dr, Irondequoit, NY 14617
Steve M.

Steve M.

RANGE KITCHENAID KFGD500ESS04 Found front left burner cap would not sit properly on burner causing erratic flame. Ground Down tabs on burner that position cap. The cap fits properly now and the flame is steady. Adjusted all the burners down a little for better simmer.

Near Schenck Rd, Perry, NY 14530
Evan E.

Evan E.

OVEN KITCHENAID KOSE500ESS03 "Customer stated that unit was not heating but controls are functioning. Checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked power at element. Board is failing to send power to element. While tech was uninstalling unit. User interface was loose and fell onto ground. Connector has broken on UI. Ordering UI , control and thermostat. Seeking parts coverage for repair.; ordrng 1 W11093241 (CONSOLE ) and 1 W11179310 (CONTROL ) and 1 WP4449751 (THERMOSTAT )"

Near Bending Bough Dr, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Found the water inlet was loose at the side of the tub causing dishwasher to leak while filling. Tightened inlet to side wall and the dishwasher did not leak. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near E Lake Rd, Livonia, NY 14487
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Cusltmer stating that unit is moving while spinning. If washing larger load unit is moving around room. Watched unit throughout full was with large load of clothes inside drum. Front of Unit is bouncing more aggressively than normal. Ordering front shock absorber ; ordrng 2 W11316766 (SHOCK OBSORBER)s

Near Ridge Rd, Webster, NY 14580
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC565FW1 Customer states the washer is fill to often during wash cycle. Found no error codes. Tested washer through full wash cycle. The washer worked as expected. The rinse cycle filled properly also. The washer tests good.

Near Federal Rd, Livonia, NY 14487
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXSS9 Customer stating that mark is forming on inside of cabinet where fill valve is located. Ordering fil valve assembly & drain hose & sound shield ; ordrng 1 W10316375 (FILL ASSEMBLY ) and 1 W10877094 (SOUND SHIELD ) and 1 W10878507 (HOSE ) and 1 WPW10545278 (DRAIN HOSE )

Near Passing Creek Dr, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER GE PDT750SSF1SS Found some food debris blocking pump causing unit to not drain. Removed debris and dishwasher tests good.

Near Phelps Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

COOKTOP WHIRLPOOL WCE77US0HB01 Found red wire at power supply was burned. Cut back wire and reconnected with new wire nut. The cooktop tested good.

Near Sibley Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Rescheduling customer for next Friday 12/13 ; schdld next appmnt for 12/13 FRI 1-4

Near Autumn Breeze Ln, Ontario, NY 14519
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Console is cracked on top causing unit not to function. Ordering console ; ordrng 1 W11165145 (CONSOLE )

Near Macedon Pkwy, Macedon, NY 14502
Steve M.

Steve M.

OVEN WHIRLPOOL WEG750H0HV0 338 on preheat. The user interface would not scroll. Reset control. Calibrated oven up 20 degrees. Customer is going to monitor.

Near Peer St, Honeoye Falls, NY 14472
Dave F.

Dave F.

WASHER WHIRLPOOL MVWC565FW1 Unit not turning On power cycled the unit . Unit went into diagnostics. No error codes . Calibrated unit . Ran auto diagnostics. Tested a regular cycle. Unit tested good .

Near Floyd Dr, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food section frozen sheet of ice under deli drawer . Defrosted and removed ice . Found the liner was bowed up and causing water to not drain properly and then over flow and freeze . Called techline SR 7726573786 . Techline said liner is unrepairable. Took photo of liner . Techline deemed unit unrepairable .

Near Lexton Way, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8400TW02 Unit door is locked . Unlocked door . Unit will not go into a spin . Unit will lock and not do anything . Unit may need MCU WPW10163007. Quoted customer for work . Customer will decide if they want to move forward with repair.

Near W Elm St, East Rochester, NY 14445
David L.

David L.

MICROWAVE FRIGIDAIRE FGMV175QF Unit was tripping the breaker due to the secondary switch fusing together it’s contacts Unit tested good after the switch was replaced

Near Lake Shore Blvd, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW Customer concerned about unit not working. F9E1 error code flashing upon arrival. F9E1 & F5E4 error codes stored. Ran unit through auto verification test. Water was draining extremely slow. Inspected the drain trap inside of the drain pump. Drain trap was clogged. Cleaned the drain trap then tested unit in auto verification test again. Unit drained as it should; repair successful.

Near Stone Rd, Rochester, NY 14616
Shaiman C.

Shaiman C.

VAN FORD TRANSIT CONNECT Oil change

Near Spencerport Rd, Rochester, NY 14606
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 "Customer states the unit stays in the sensing cycle when trying to start a wash cycle. Attempted to turn on the hot and cold water valves in manual diagnostics. No water would dispense. Discovered the water valves were shut off. Turned on the water valves in the home, then hot and cold water began to dispense. Started a normal wash cycle and the unit began to fill with water as it should. No further repair necessary. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Near Scottsville Rd, Rochester, NY 14611
Evan E.

Evan E.

MICROWAVE GE JVM3160DF4BB Customer stated that would shut off and trip breaker each time start key was selected. Discovered that transformer was causing issue. Quoted customer to replace transformer. Customer does not want to proceed due to part cost. Collecting service call fee

Near Valley Dr, Walworth, NY 14568
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF757SDEM00 Customer stated unit made one batch of ice and then stopped. Upon inspection discovered fill line was frozen. Confirmed that heater and thermistor were receiving voltage. Tested heater multiple times. Unthawed line. Filled ice maker. Unit tested good

Near Chadwick Manor, Fairport, NY 14450
Dave F.

Dave F.

RANGE JENN AIR JES9860BAS Replaced switch and relay for front right element not working . Unit tested good .

Near Rainberry, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC704FBS00 Called techline SR 7726578091 . Water not dispensing. Power is being sent to water valve in rear .. unit has water going into it . Went to insulation valve found loose connections to valve . Reseated connections. Unit is now working .

Near Edendery Cir, Fairport, NY 14450
Dave F.

Dave F.

RANGE KITCHENAID KSGG700ESS1 Customer had electricians out and they changed the breaker . Unit had been working . Found the plug in the back was not pushed in all the way to the wall . Could not replicate issue . . Unit tested good .

Near Wood St, Canandaigua, NY 14424
Evan E.

Evan E.

DRYER WHIRLPOOL WED6400SW0 Customer stated that unit was not starting. Upon inspection discovered that button was failing to make contact with UI. Customer does not want to replace UI. Was able to bypass button so customer can use unit. Unit tested good

Near Nettlecreek Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB725BW0 "Replaced burner assembly, unit still short cycling. Contacted manufacturer again who then instructed to verify functionality of flame sensor and quality airflow. Further test instructions from manufacturer resulted in discovery of a failed high limit. Agent stated that once a gas valve fails, the high limit thermostat sometimes fails with it. SR7726525911; ordrng 1 WP3391912 (HIGH LIMIT)"

Near Geraldine Pkwy, Rochester, NY 14624
David L.

David L.

WASHER MAYTAG MVWC565FW0 Wash basket and agitator are covered in soap build up. Basket and agitator must be replaced to remove debris that are being left on clothes; rqstng P&A on 1 W10752719 (basket) and 1 W11161960 (agitator)

Near Olde Harbour Trail, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Fresh food compartment building a very small amount of ice on the left side due to a poor seal on the evaporator cover. Ordering evaporator cover. Coil thermistor will also need to be replaced to prevent this from reoccurring. Ordering sealer to seal liner to cabinet. ; rqstng P&A on 1 483338 (SEALER) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"

Near Partridge Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 "Customer concerned about the unit not going past the sensing cycle. F8E1 error code stored. Water inlet valve on the home plumbing was shut off. Turned on the water, then tested the unit in an auto verification cycle. The washer completed the cycle with no issues. Started a normal wash cycle, and verified the machine would go past sensing. Unit testing good."

Near Augustine St, Rochester, NY 14613
David L.

David L.

OVEN MAYTAG MGR6600FZ0 Unit is only igniting during bake intermittently. Removed oven bottom and flame spreader and to inspect ignitor fitting ignition. Found that the ignitor did not spark to the burner and was grounding inside the ceramic. Replaced ignitor. Unit tested good

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

RANGE KENMORE 362.62781 Unit is not heating in bake due to an open bake element. Path stone has an element and will replace it.

Near Samuel Way, Rochester, NY 14606
David L.

David L.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced RH RC door due to a broken hinge receiver. Door operating properly

Near Culver Rd, Rochester, NY 14622
David L.

David L.

OVEN WHIRLPOOL WGG745S0FS02 SR7726565372Checked oven temps due to upper oven taking a long time to bake. Average temperature was 358. Documented with tech line and showed customer how to calibrate the unit for better results.

Near Heathland Cir, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL MVWX655DW1 Customer stated grinding noise is coming from bottom of machine. Upon inspection discovered that cam nut was loose causing pulley to rub on belt guard. Belt guard now has large hole in it due to this. Also discovered that dispenser tray is cracked. Ordering belt guard and tray ; ordrng 1 W11127356 (DISPENSER TRAY ) and 1 WPW10427633 (BELT GUARD )

Near Woodsview Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWC465HW2 Complaint of unit not opening. Unit would not turn on. Power cycled unit. Control board LED would not turn on. Tested voltage to control board. Measured 120 AC volts. Order new control board W11249158.; rqstng P&A on 1 W11249158 (cntrl-elec)

Near Sessler Dr, Geneva, NY 14456
Steve M.

Steve M.

DRYER MAYTAG MGD6000XW1 Replaced white thermal fuse for open fuse. Cleaned inside of dryer and vent tested good. ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Erie Station Rd, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT3L1SZYB00 Recharged refrigerant for low charge. The refrigerator is cooling at the moment. Customer to monitor.

Near Hammocks Dr, Fairport, NY 14450
Steve M.

Steve M.

DRYER MAYTAG MGDB835DW4 Replaced control and user interface for inconsistent times with drying on sensor dry. The customer is going to monitor.

Near Round Hill Rd, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 Found door were not self closing. Took doors off and reset closures. Lowered legs to raise u it for noise. Tightened handles for loose handles. The refrigerator tests good.

Near Brantley Way, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBMS03 "Replaced ice maker fan, fill tube heater and fascia for frost accumulating on fascia and back of ice maker housing. Found water on bottom of Ff section again. Drain pan was dry. Added permagum around tray to keep water towards drain."

Near Twin Leaf Terrace, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302ESS00 Found water at the house was turned off. Turned water on and the dispenser worked as expected.

Near Tobey Ct, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Refrigerator not cooling . Ordering compressor W11125124 , evaporator W10858281 , UV drier WPW10143759 , COUPLER W10913906, suction kit 876765 . Unit needs sealed system work .; ordrng 1 876765 (mtg kit) and 1 W10858281 (evaporator) and 2 W10913906 (coupler)s and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"

Near E Main St, Lima, NY 14485
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FPHN2899LF3 "Replaced defrost thermostat for not defrosting. Defrosted evaporator. Tested ice maker and it tested good. ; dspstn on spec-tagged invntry: 1 5303918479 GASKET , used 1 WP4387490 (DEFROST TSTAT 50) from stock"

Near Kenilworth Terrace, Rochester, NY 14605
David L.

David L.

RANGE WHIRLPOOL MMV1174FZ3 Door is bent slightly at hinge. Hinges look square. Ordering door; ordrng 1 W11037847 (door/mw)

Near Cherry Blossom Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Called tech line due to no ice. No ice was in the mold on arrival. Found facia heater wires shorted. This it likely what was causing the door alarm to chime randomly. Techline is recommending that the heater be replaced. Left the heated disconnected to monitor for ice as all tests of the ice maker passed in diagnostics. Auger motor is also seized due to inactivity and will have to be replaced Techline conversation saves under previous SR number. SR7726445824; ordrng 1 W10822606 (motor) and 1 W11197489 (heater) and 1 WPW10675033 (cntrl-elec)

Near Canal Woods, Rochester, NY 14626
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0ES0 Customer stated that burner would only work on high setting and also heard popping noise when turning on burner. Upon inspection discovered that infinite switch had internal short causing issue. Replaced switch and tested burner. Unit tested good

Near Meadowlark Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB725BW0 "Replaced burner assembly, unit still short cycling. Contacted manufacturer again who then instructed to verify functionality of flame sensor and quality airflow. Further test instructions from manufacturer resulted in discovery of a failed high limit. Agent stated that once a gas valve fails, the high limit thermostat sometimes fails with it. SR7726525911; ordrng 1 WP3391912 (HIGH LIMIT)"

Near Geraldine Pkwy, Rochester, NY 14624
Evan E.

Evan E.

WASHER GE WHRE5550K2WW Customer stated that unit was producing grinding noise while in spin or agitate. Upon inspection discovered that bearing inside gear case was failing causing issue. Quoted customer for repair. Customer does not want to proceed at this time due to age of unit. Unit tested good

Near Haverford Ave, Rochester, NY 14609
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit is flashing LF code for not filling. Checked for error codes upon arrival. Unit was displaying F8e1 for long fill. Ran test cycle. Cold valve 2 was failing to actuate and also hot valve would not actuate. Took resistance readings of both valves. Both valves tested outside of normal resistance values. Replaced both valves. Ran diagnostic cycle to confirm function. Unit tested good

Near Valewood Run, Penfield, NY 14526
Evan E.

Evan E.

RANGE KITCHENAID KFED500ESS00 Replacing cooktop due to right side back burner having large crack in glass. Replaced cooktop. Unit tested good

Near Skelby-Moor Ln, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER WHIRLPOOL KDFE104HWH0 Customer stated that unit would not drain. Upon inspection checked for codes. Unit displaying f9e1 code for long drain. Vacuumed out water and removed pump to inspect. Discovered that pump impeller is failing to spin when actuating pump. Can hear pump buzzing but never spinning impeller. Replaced pump and ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Hearthstone Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE304DPA0 Customer stated that glass has broken inside dishwasher suspecting that glass is inside pump. Removed pump to inspect found small glass chard causing impeller not to spin. Removed glass and tested unit multiple times. Unit is now draining as it should.

Near Old Mill Rd, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL AGR6603SFW2 Customer stated that flame height on burners was too high and control would not respond to commands. Upon inspection discovered that timer end screen was displayed due to customer not knowing that in order to cancel timer you must click timer button. Adjusted flame height on both front burners to customers satisfaction. Unit tested good

Near Garnet St, Rochester, NY 14609
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MEDC465HW0 "Customer reports the unit would not heat. Discovered a wire going to the temp selector was not connected. Connected wire, then unit began to heat. Also preformed a vent test. Unit failed vent test. Suggested customer to have the vent cleaned for optimal drying performance. Repair successful. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"

Near Sweet Maple Run, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB88OBWO "Customer concerned about a loud noise during the spin cycle. The basket spins freely, but the failed bearings could be heard when the basket spins. A bearing kit should be installed to take care of the issue. Customer declined further repair."

Near Lake Pines Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Freezer is 1 degree . Freshfood is 28 degrees . Temperatures set are 5 in freezer and 39 in fresh food . Called techline SR 7726562485 . Techline said that there is no more repairs to be done in the field . Have customer to call whirlpool customer service . Issue is the same as previous calls .; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER

Near Wells Curtice Rd, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5100VQ0 Unit was not cycling between wash cycles correctly. Timer was bad. Replaced timer. Unit tested good.

Near Jackson St, Lyons, NY 14489
Steve M.

Steve M.

WASHER MAYTAG MHW5630HW0 Replaced dispenser for leaking. Tested and it did not leak.

Near NY-36, Dansville, NY 14437
Dave F.

Dave F.

DRYER MAYTAG MED8630HC1 Unit not hooking to wifi for customer so use remote enable function. Was able to get unit to connect to wifi and work using customers cell phone .

Near Farmington Rd, Macedon, NY 14502
Dave F.

Dave F.

DISHWASHER MAYTAG MDB4949SHZ0 Dishwasher not washing dishes or dissolving dish detergent. Observed wash pump is not turning on. Ordering control W11225084 and wash pump WPW10591570; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)

Near E River Rd, West Henrietta, NY 14586
David L.

David L.

RANGE WHIRLPOOL WFG550S0HZ0 7726550271 called tech line to document intermittent ignition. Unit is failing to ignite intermittently. Ignitor is sparking but is failing to spark to the burner in failure. Ordering ignitor burner tube and spark module. Verified polarity and voltage from the receptacle; ordrng 1 W11162730 (module-spk) and 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven)

Near Larkwood Dr, Rochester, NY 14626
Steve M.

Steve M.

VAN FORD TRANSIT CONNECT Oil. Change. My tee quoted for latch. ; saved tckt

Near Rockwood St, Rochester, NY 14610

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