We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near West Henrietta, NY 14586
Tanner
Job Details: 04/03/2021
"Q1 no Q2 no Q3 noComplaint of unit making noise. Ran unit and squealing noise immediate and constant. Replaced rollers and idley pulley. Tested unit and unit tested good.; used 1 279640 (PULLEY-IDLER), and 2 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558DEE00
Near Webster, NY 14580
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Unit iceing in freezer. Ff section getting too cold. Found door sealing properly on freezer. Ran forced defrost and removed frost. Ff section at 37 degrees. Damper grinding when operating? Damper sticking apcan cause food to freeze. Need damper. Paid in full; ordrng 1 WPW10594330 (Control) and 1 Sh15
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Scottsville, NY 14546
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noComplaint of grinding noise. Has not run washer since. Following stored errors:F7E1x2F0E9F0E5Ran autodiagnostic cycle and motor turns but unit does not agitate or spin. Inspected under unit and found wire foreign to machine entangled in drive belt and dive belt fallen off. Inspected belt and no damage done to belt. Reinstalled belt. Tested unit and unit tested good.Repair covered under RAC additional 1 year manufacturer warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Pittsford, NY 14534
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noComplaint of door not closing. Inspected door and door hitting upper rack. Upper rack not sliding all the way back. Inspected manifold and found manifold check valve had fallen out of place causing manifold to not interlock to tube feeder. Snapped in check valve and rack closes properly. Ran full diagnostic and unit testing good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hilton, NY 14468
David
Job Details: 04/03/2021
Found unit with a small crack on the left side of the lid hinge. Lid will not lock properly. Ordering lid.; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Hilton, NY 14468
David
Job Details: 04/03/2021
Replaced torn fresh food gaskets. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
WHIRLPOOL DRYER
Model LGQ9030PQ0
Near Rochester, NY 14625
Tanner
Job Details: 04/03/2021
"Q1 no Q2 no Q3 noComplaint of thumping noise. Ran unit and basket is tumbling out of control.; used 1 WP691366 (PULLEY-IDLER), 1 349241T (ROLLER-SUPPORT 2PK), and 1 341241 (BELT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE3
Near Rochester, NY 14626
David
Job Details: 04/03/2021
Unit is making a loud noise during wash. Noise went away during testing. Debris in wash motor dislodged and entered the lower spray arm. Unable to remove from spray arm. Quoted for lower spray arm. Customer decline and will replace themselves.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rochester, NY 14626
David
Job Details: 04/03/2021
"Customer is experiencing poor dry performance. Verified airflow with an electronic tester. Airflow was good. Unit is cycling at 140f on high and is dropping to 105f on off cycle. This is out of specified temperature range. Low heat tested within range. Customer stating that the clothes often finish damp and cold. Checked all harness connections. Ordering thermostat, timer, and motor. ; ordrng 1 W10846428 (Timer) and 1 WP8318268 (Thermostat) and 1 WP694089 (Blower) and 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Rochester, NY 14616
David
Job Details: 04/03/2021
Found damage to the wiring harness on the freezer door near the hinge. This is preventing ice making. Ordering freezer door ; rqstng P&A on 1 LW11089011 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Rochester, NY 14626
David
Job Details: 04/03/2021
Found unit at room temperature. Compressor will not run due to the compressor relay failing to close on the control. Quoted for control. Customer declined repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFBO
Near Rochester, NY 14612
David
Job Details: 04/03/2021
Unit was leaking due to tub gasket pulling away from the right side near hinge. Recasted gasket and tested In diagnostics. Checked filters and drain. Unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pittsford, NY 14534
Dave
Job Details: 04/03/2021
"Replaced all control boards for unit randomly turning off . If problem persists order all fans W11249952 , W11087438 , W10846539"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Rochester, NY 14619
Evan
Job Details: 04/03/2021
Replacing wiring harness and terminal block due to harness being pinched between rear wall and frame of unit. Harness experienced thermal event in portion that was pinched. Replaced harness and block. Tested unit. Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Churchville, NY 14428
Dave
Job Details: 04/03/2021
Light in the fresh food section back left was out . Found loose connection. Repair connector. Unit tested good . If problem persists order W11462342
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Rochester, NY 14621
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noReplaced rails and supports. Unit full of water on arrival. Does not drain. Examined under unit and found plastic connector to drain pump broken. Ordering new drain pump.; ordrng 1 W10876537 (Drain motor)
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near Pittsford, NY 14534
Evan
Job Details: 04/03/2021
Customer stating that drain holes at bottom of door bellow are not draining. Cleared holes and tested unit for customer. Bellow now draining as it should. Collecting service call fee
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Bloomfield, NY 14469
Steve
Job Details: 04/03/2021
Found drain hose To far down stand pipe that causes siphoning. Adjusted hose and tested. The washer tests good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Caledonia, NY 14423
Steve
Job Details: 04/03/2021
Tested dishwasher in diagnostics. It functioned as expected. The heater turned on and was working properly. Recommended customer to run hot water at sink prior to use and use high temp features on ui for better dry and wash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Lima, NY 14485
Steve
Job Details: 04/03/2021
Replaced evap fan motor for dead motor causing warm temps in fresh food section.
We serviced a
GE WASHER
Model GTUP270EM5WW
Near Rochester, NY 14642
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Unit leaking underneath. Loud in spin cycle. Found transmission failing and seal leaking. Need tub assembly. ; ordrng 1 WH45X24614 (Tub) and 1 Sh
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM00
Near Caledonia, NY 14423
Steve
Job Details: 04/03/2021
Replaced main control for not defrosting. The refigerator tests good ; used 1 WpW10503278 (Control) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Rochester, NY 14618
Evan
Job Details: 04/03/2021
Customer stated that unit would not run cycle. Upon arrival unit was full of water. Removed water and attempted to run drain cycle. Could hear pump attempting to run but never actuating. Removed pump and discovered broken glass inside of drain pump causing impeller not to spin. Removed glass and cleaned pump. Reassembled unit and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairport, NY 14450
Evan
Job Details: 04/03/2021
Customer stating that unit will not run cycle and is continually flashing error code. Discovered unit is flashing code F3E2 for pressure system fault. Inspected pressure hose connection at control and also at base of tub. Tested hose. Hose tested good. Used small drill bit to confirm pressure done port was clear and not blocked with debris. Removed tub ring to confirm no blockage at base of tub. Pressure dome port is clear of obstructions. Control is. Causing issue. Ordering control ; ordrng 1 W11419171 (CONTROL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Rochester, NY 14624
Dave
Job Details: 04/03/2021
"Found oil coming off the evap. Looks like there is a leak there . Ordering compressor. Evap .couplers, uv drier . Sealed system ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Rochester, NY 14607
Evan
Job Details: 04/03/2021
Tenant was not available for selected time of service. Rescheduling for 4/5; schdld next appmnt for 4/5 MON !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Caledonia, NY 14423
Steve
Job Details: 04/03/2021
Replaced actuator for shifter error and no spin calibrated and Washer checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Rochester, NY 14624
Dave
Job Details: 04/03/2021
"Damper door and evap fans are not working correct .called techline SR 7730419977 . Techline said that in test 3 the damper should open and remain open and fans should be on . . Fans were not on and damper kept opening and closing . Verf no voltage from main. Control to evap fan . Ordering damper and control, UI ; ordrng 1 WPW10196393 (damper control assy) and 1 W11284720 (panel-ui) and 1 W11399844 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB2
Near Rochester, NY 14613
Evan
Job Details: 04/03/2021
Customer stated that unit was not producing ice. Checked voltage at icemaker confirmed unit was running harvest cycle. Ran harvest cycle and waited to hear unit fill unit actuated valve but never sprayed water into icemaker. Removed water filter and installed bypass To test icemaker. Icemaker is now filling as it should. Customer will need to replace filter for ice maker to function. Collecting service call fee
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Spencerport, NY 14559
David
Job Details: 04/03/2021
Freezer led connector was not completely seated causing poor lighting in the fresh food section and no lighting in the freezer. Reseated connector. Lights testing ok
We serviced a
ELECTROLUX OVEN
Model EW27EW55GB3
Near Rochester, NY 14625
Tanner
Job Details: 04/03/2021
Service fee covered under 100127.Complaint of unable to run clean cycle. Unit not sensing rack is removed. Tested rack sense switch and switch testing open even when rack inserted. Needs new rack sense switch. Customer quoted for repair. Will reach ATEC if they opt to fix.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Penfield, NY 14526
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Unit makes clunking sounds. Ran unit and found it clunks in high agitation. Gearcase is failing. Need gearcase and slider. Unit under 60 months Maytag warranty; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ontario, NY 14519
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Replaced evap fan harness and tested fan. Unit no longer making grinding noise. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
We serviced a
WHIRLPOOL RANGE
Model RF4700XBN1
Near Williamson, NY 14589
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Unit broke bake element. Door gasket torn. Need parts. ; ordrng 1 WP865940 (Element) and 1 Sh15 and 1 WB4K1 (Seal)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Webster, NY 14580
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Door not closing properly. Found inner door panel not aligned properly to hinges. Adjusted door and tested for leaks. Door closes and seals properly. Left parts.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Webster, NY 14580
James
Job Details: 04/02/2021
Dropped off part
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14612
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 no Complaint of no agitation. Customer has power cycled unit. Still occuring. Following stored errors:F7E6 motor faultRan autodiagnostic and during agitation unit spins basket not agitator. Unit not shifting. Replaced shift actuator. Tested unit and unit testesl; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model GU3000XTXQ2
Near Irondequoit, NY 14617
Evan
Job Details: 04/02/2021
Customer stated that unit is operating as it should but would like unit inspected/cleaned. Inspected chopper blade area and filter. Inspected chopper removed and cleaned. Cleaned interior of sump with vacuum and removed excess debris. Reassembled unit. Left customer with afresh tablet to run. Unit tested good ; dspstn on spec-tagged invntry: 1 W10282479 AFFRESH-DW and 1 WP8268375 VALVE CHEK
We serviced a
WHIRLPOOL DRYER
Model LE7080XTW1
Near Webster, NY 14580
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 noComplaint of no heat. Vent tested unit and vent tested poorly. Confirmed proper power. Thermal fuse and thermostata testing good. No continuity through element. Ordering new element. Vacuumed out excess lint build up in cabinet.; ordrng 1 WP4391960 (Element)
We serviced a
GE DRYER
Model GTD45EASJWS
Near Rochester, NY 14621
Tanner
Job Details: 04/02/2021
Tech was assigned as a helper;
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14626
Tanner
Job Details: 04/02/2021
"Complaint of no heat.All fuses, thermostat, and element testing good. Unit is missing terminal brass and dryer cord cannot be installed to test centrifugal switch and overall function. Ordering brass set. ; ordrng 1 279393 (Terminal brass)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Hilton, NY 14468
David
Job Details: 04/02/2021
The customer was concerned with noises during bake cycle. Found that the customer was hearing the burner cycle on. This is normal operation. Tested oven and broil. Went over use and care with the customer
We serviced a
GE DRYER
Model GTD45EASJWS
Near Rochester, NY 14621
Evan
Job Details: 04/02/2021
Replacing heater door switch and door assembly due to unit failing to heat. Replaced parts listed. Tested unit. Unit not cycling heat as it should. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Rochester, NY 14612
David
Job Details: 04/02/2021
Removed drain hose from disposal and connected it to vacuum to drain unit and clear drain loop. All debris from drain loop were removed this way. Replaced drain pump. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hilton, NY 14468
David
Job Details: 04/02/2021
Spoke to customer to order parts/ reschedule; ordrng 1 W11322903 (Acu) and 1 W11465532 (Dispenser) and 1 W11314648 (Bellow)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Canandaigua, NY 14424
Steve
Job Details: 04/02/2021
"Found fan plenum is broken causing air to vent back into room. Ordering plenum. Customer paid for grease filter replacement. ; rqstng P&A on 1 W11129407 (Fan plenum), ordrng 1 W11190170 (Grease filter)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Canandaigua, NY 14424
Steve
Job Details: 04/02/2021
Customer states the washer is starting load sensing and within minutes turning off with cycle complete showing. Sr# 7730404441; ordrng 1 W11478523 (Fascia ui) and 1 W11498804 (Control)
We serviced a
MAYTAG OVEN
Model MEW9630FZ01
Near Penfield, NY 14526
Steve
Job Details: 04/02/2021
Tested oven and found it was under heating. Entered diagnostics and adjusted temp +20 degrees for better baking experience. Customer stated the floor of the bottom oven is warped. Took quick pic of floor.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Rochester, NY 14623
Steve
Job Details: 04/02/2021
Tested dryer and it functioned and heated as expected. Recommended to use timed dry for small loads due to wet clothes not contacting sensor bars causing dryer to end cycle early.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Lakeville, NY 14480
Dave
Job Details: 04/02/2021
Ice has rubber chemical taste . Unit is new and installers put in a stainless braided line . Customer will see if taste goes away and my install different line . Unit tested good .
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Geneseo, NY 14454
Dave
Job Details: 04/02/2021
F4E3 wash pump failure. Unit needs wash pump . Ordering pump W11087376.; ordrng 1 W11087376 (pump&motor)
We serviced a
WHIRLPOOL DRYER
Model MED7230HC0
Near Honeoye Falls, NY 14472
Dave
Job Details: 04/02/2021
Dryer not responding to touch . Control has LED light on but flashing . UI had led light on back but still not working . Unplugged UI from control and plugged back in unit is now responding and working . Ordering console and control ; ordrng 1 W11413567 (Console) and 1 W11526004 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Honeoye Falls, NY 14472
Dave
Job Details: 04/02/2021
Fresh food evap frosted over . Thermistor is good in diagnostics is in the correct location foiled taped and zip tied . Unit was in basic defrost mode when arrived . Screws for evap cover were installed . Drain tube is free of restrictions . Ran test 4 3 way valve is working . Called techline SR 7730405316 . Went over unit with techline . Techline deemed unit unrepairable.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHT1831QF2
Near Fairport, NY 14450
Steve
Job Details: 04/02/2021
Replaced main co tool for not sending power to defrost heater.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Pittsford, NY 14534
Dave
Job Details: 04/02/2021
Basket spider is broken in the back . NLA part . Customer needs to seek new unit .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fairport, NY 14450
Dave
Job Details: 04/02/2021
No error codes on unit . Filled unit with hot water and ran agitator for a while . Did see floating items in the water . Advised could be soap build up . Customer has run clean was cycle but using bleach and not affresh . In the owners manual you can use bleach . Customer is going to get affresh and run that . Gave tips on best wash cycles . Customer will follow instructions. Emailed the owners manual to customer . Unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Fairport, NY 14450
Steve
Job Details: 04/02/2021
Found led in Freezer getting power but not lighting. The door switch works as expected. Ordering led. ; ordrng 1 W11449273 (Led)
We serviced a
KENMORE DISHWASHER
Model 363.14573000
Near Rochester, NY 14607
Evan
Job Details: 04/02/2021
Customer stated that unit was still leaking after repair. Stating that water was coming over front door towards the end of the cycle. Ran cycle and observed unit discovered that timer is failing to actuate drain solenoid during final half hour of cycle. This is causing unit to continue to fill with water but not draining existing water out. Timer is causing issue but it no longer available.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14608
Evan
Job Details: 04/02/2021
Customer stated that unit would not run a wash cycle. Upon inspection discovered error code f9e1 for long drain. Attempted to run drain pump in manual test mode. Discovered broken wire at connector causing pump not to run. Repaired wire and tested pump. Unit now draining as it should. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Penfield, NY 14526
Evan
Job Details: 04/02/2021
Replacing led module due to module failing causing other interior lights not to operate. Replaced module. Unit tested good ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS2
Near Fairport, NY 14450
Evan
Job Details: 04/02/2021
replacing air scoop and capacitor due to air scoop being damaged upon arrival to home and capacitor being damaged also. Replaced both parts. Tested downdraft confirmed fan motor was receiving power but was failing to run. Called techline and confirmed that fan is receiving proper voltage. Ordering blower kit SR:7730408910; ordrng 1 W10921431 (BLOWER KIT )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Rochester, NY 14626
David
Job Details: 04/02/2021
The light bulb had broken in the socket. Removed bulb from socket. Customer to replace bulb 8206232A.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Rochester, NY 14616
David
Job Details: 04/02/2021
Customer canceled at the door rescheduled for Monday.; schdld next appmnt for 4/5 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Churchville, NY 14428
David
Job Details: 04/02/2021
"Customer in unable to store food in crispers or deli. The crisper rail has broken preventing bins from being used. Deli drawer lid is jammed and wont open due to end cap pin separating from the assembly and damaging the lid. Ordering rail, lid, and closer; rqstng P&A on 1 W10874836 (Endcap) and 1 W10827015 (Deli closer) and 1 WPW10326469 (Rail), states that autho needed"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Rochester, NY 14626
David
Job Details: 04/02/2021
Replaced the oven ignitor due to poor ignition. TookAverages of oven temperature for calibration. Calibrated oven up 10 degrees ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Webster, NY 14580
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Replaced belt and rollers. Customer complaint of clothes coming out damp. Checked for lint buildup and verified heater operation. Advised customer to try cycle on timed dry and see if that works. If problem persists replace exhaust thermistor. ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK
We serviced a
MAYTAG WASHER
Model MTW5740TQ0
Near Churchville, NY 14428
David
Job Details: 04/02/2021
Customer is concerned with the noise during spin cycle. Loaded machine and ran a short cycle. Took three tries to re-create the issue. Unit is vibrating excessively causing the noise. Adjusted and cleaned feet. Checked suspension and springs for wear. Locking nuts on feet were not tight. Tightened locking nuts. Unable to recreate afterwards. Customer to send video to dave.long@appliancetec.com if issue continues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Churchville, NY 14428
David
Job Details: 04/02/2021
"Replaced right side upper rack adjuster. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 WPW10546503 from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14610
Evan
Job Details: 04/02/2021
Customer stating that unit would not spin out correctly and items were sopping wet at the end of cycle. Checked for error codes. Unit displaying code F0E5 for off-balance load. Tested unit in manual test mode and high spin to confirm function. Unit is spinning as it should spoke with customer about previous load that was run when experiencing issue. Customer stated load was set of sheets and would not spin out. Spoke with Customer about proper loading and cycle selection. Unit itself is working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Rochester, NY 14626
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Installed lock and unit began beeping and giving thermistor error. Found thermistor disconnected. Reconnected and retested. Unit functions properly. Removed lock and reinstalled old lock and unit ran spin cycle. Refund for part not needed.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Webster, NY 14580
Tanner
Job Details: 04/02/2021
Q1 I Q2 no Q3 no.Complaint of lower drawer falling off track. Reinstalled lower drawer. When slotted correctly drawe is not falling off track.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14611
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 no Complaint of unit filling then doing nothing.Following stored errors:NoneRan autodiagnostic. Hot water and cold water valves not open all the way. Opened valves. Unit completed wash cycle without issue. Started wash cycle and unit moved past fill and into wash cycle. Long fill or improper fill temp will cause sensors to stop wash cycle. Hot water was cloaed and cold was not open all the way at start of service call
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14620
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 noReplaced Thermal cut off. Recorded the following peak and low exhaust temps:155.6121.3158.8118.2Unit testing.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Rochester, NY 14623
Dave
Job Details: 04/02/2021
Customer is hearing the unit going into defrost and was thinking the unit was leaking because they could hear running water . Water is going into drain pan . Unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rochester, NY 14606
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 noNoise during spin. Following stored errors:F0E5Ran autodiagnostic and unit operating properly. Customer started a wash and customer is dosing detergent and loading properly. Customer states occurs on every wash. Ordering new ACU per open service pointer on this unit.; rqstng P&A on 1 W11322903 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Rochester, NY 14609
Evan
Job Details: 04/02/2021
Customer stating that unit is not spinning out correctly and cannot spin out load whatsoever. Ran test cycle on unit with small load inside discovered that wash basket is triggering safety switch causing unit not to spin. Basket is hanging too low causing contact with Killswitch. Ordering suspension; ordrng 1 W10882240 (SUSPENSION )
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX
Near Nunda, NY 14517
Dave
Job Details: 04/02/2021
Replaced lid . Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS2
Near Canandaigua, NY 14424
Steve
Job Details: 03/30/2021
Found the user interface had stuck key. Removed power and cleaned ribbon. The user interface is working now. If problem persists it will need ui. Quoted customer ; rqstng P&A on 1 WPW10459139 (Console) and 1 Shipping (Shipping)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Custer not home
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Webster, NY 14580
James
Job Details: 03/30/2021
Q1 n. Q2 n. Q3 n. Replaced controls and problem remains. Called techline and they said wire harness is shorted. They recommend replacing door and harness. Sr 7730369060; rqstng P&A on 1 W10815671 (Door) and 1 W11170612 (Harness)
We serviced a
JENN AIR RANGE
Model JES9900BAB
Near Rochester, NY 14625
James
Job Details: 03/30/2021
"Q1 n. Q2 n. Q3 n. Unit not allowing cycle to start. Found ribbon cable separating. Need control panel; ordrng 1 WPW10206067 (Panel), used 1 Sh15 from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Webster, NY 14580
James
Job Details: 03/30/2021
Q1 n. Q2 n. Q3 n. Replaced gearcase and slider. Ran calibration and rapid wash. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14609
Evan
Job Details: 03/30/2021
Replacing lid lock due to unit failing to run cycle and displaying f5e1 for lid lock failure. Replaced lock. Tested unit. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Rochester, NY 14605
Evan
Job Details: 03/30/2021
Customer stated that unit was producing noise while in use. Discovered that idler pulley was causing issue due to interior hole on pulley wearing out causing pulley to run loosely. Replaced pulley and cleaned other rollers as well. Tested unit. Unit tested good.; used 1 279640 (PULLEY-IDLER) from stock
We serviced a
MAYTAG WASHER
Model LAT8424AAE
Near Rochester, NY 14610
Evan
Job Details: 03/30/2021
Replacing lid switch due to unit failing to fill. Replaced lid switch. Tested unit. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS3
Near Rochester, NY 14618
Evan
Job Details: 03/30/2021
Reinstalled kick panel due to panel popping off after last repair. Repositioned dishwasher. Installed panel. Tested to ensure issue would not happen again. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14618
Evan
Job Details: 03/30/2021
Customer stated that upper rack was not closing properly causing issue. Removed upper rack to inspect discovered adjuster was making contact with door gasket. Made adjustment at adjuster and also on upper rack. Reinstalled and tested unit. After leaving customer was concerned that rack was still experiencing issue technician had not left house yet. Inspected rack but could not replicate issue. Unit testing good for technician. Customer to report if issue persists
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
Evan
Job Details: 03/30/2021
Replacing door due to water line continually freezing fill line to ice maker causing ice maker not to operate. Replaced door. Heated gasket to ensure gasket was sealing properly. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXR2
Near Fairport, NY 14450
Evan
Job Details: 03/30/2021
Customer stated that unit was failing to operate. Checked for error codes. Discovered code f9e1 for long drain. Removed drain pump filter cans discovered that filter was clogged with debris. Cleaned and cleared filter and tested unit. Unit now draining as it should. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Penfield, NY 14526
Evan
Job Details: 03/30/2021
Replacing upper LED harness and LED lights inside icemaker due to cabinet lights not powering on when opening door. Replaced icemaker light and harness but unit was still experiencing same issue discovered that icemaker light was not replaced is causing issue bypassed light for time being so that lights are now functional ordering other icemaker light; ordrng 1 W11462342 (ICE MAKER LIGHT )
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Custer not home
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
"Q1 no Q2 no Q3 noIntermittent operation. Sometimes starts without issue other times UI does not respond at all. Following stored errors:F0E4 spin limited by water tempF5E1 lid lock errorF5E2 lid switch errorF2E1 stuck keyCleared errors. Could not complete diagnostic cycle due to F5E1 error. Unit locks but cannot tell that lid is shut. Front piece of lid is loose. Door catch may not be within proximity of lid sensor causing unit not complete cycle. Unit also pauses itself during diagnostic tests. Likely due to stuck start key. Ordering UI, Lid, and door lock; rqstng P&A on 1 W11135391 (UI) and 1 W11259006 (Lid) and 1 W10810403 (Lid lock)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of noise during use. Customer provided video and unit grinding during agitation. Following stored errors:F0E3 overload errorF2E1 stuck key Ran autodiagnostic and could not reproduce customer complaint however bearing rubbing noise is heard during spin. Customer video sounds of metal on metal grinding noise during agitation. Ordering new gearcase.; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Rochester, NY 14606
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of no drain.Following stored errors:F6E4 float switch open.Ran autodiagnostic cycle and unit would not run. Actuated float switch. Switch clicking. Reran diagnostic and unit filled. Completed diagnostic including complete drain.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
Complaint of broken lid lock. Locked visibly damaged and broken. Replaced lid lock assembly. Tested unit via diagnostic and tested good.; used 1 W11307244 (LATCH) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
Q1 no Q2 no Q3 noComplaint of upper rack falling. Inspected and tub wheels are broken or missing. Rails are bent from not being supported. Ordering new wheels and rails.; ordrng 4 WP8575897 (Wheel assembly)s and 2 WP3385089 (Rails)s
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14621
Tanner
Job Details: 03/30/2021
Replaced lid. Tested unit and unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WGD92HEFW0
Near Webster, NY 14580
Tanner
Job Details: 03/30/2021
"Q1 no Q2 no Q3 noComplaint of noise from dryer. Dissassembled unit. Found seized idler pulley and one sticking roller support. Replaced pulley and right rear and right front rollers. Tested unit through entire auto dry cycle and unit tested good.; used 1 279640 (Pulley idler), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAFM0
Near Canandaigua, NY 14424
Steve
Job Details: 03/30/2021
Sr# 7730369184Customer states the dishwasher turns on and off towards end of wash cycle and beginning of rinse cycle. Called tech line and found the dishwasher is trying to heat water to certain temperature before finishing cycles. The dishwasher is working as expected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Fairport, NY 14450
Steve
Job Details: 03/30/2021
Replaced led light in freezer sidewall on left for shorted led causing no light in freezer.