We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Rochester, NY 14606
Evan
Job Details: 06/30/2021
Customer stated that unit would no longer chime when powering up or powering down. Discovered that speaker on UI has blown causing issue. Ordering console ; ordrng 1 W11413566 (Console)
We serviced a
WHIRLPOOL DRYER
Model LGQ9030PQ0
Near Rochester, NY 14612
Tanner
Job Details: 06/30/2021
"Q1 no Q2 no Q3 noComplaint of no heat and timer gets just before off position but never turns off.Tested timer contacts and in the cool down position contacts are open at WB and OR when they should be closed. Needs new timer. Found no voltage going to igniter. Thermal fuse open. Trimmed venting. Ordering timer and thermal fuse.; ordrng 1 WP3976575 (Timer) and 1 WP3390719 (Thermal fuse), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Webster, NY 14580
Tanner
Job Details: 06/30/2021
Q1 no Q2 no Q3 noComplaint of PF error. Unit will not complete cycles. F5E2 stored. Tested power and outlet receives 120 VAC and is properly polarized. Ran autodiagnostic cycle and completed without issue. Customer states PF error occurs before rinse cycle. Power is good. ACU failing to read proper power. Ordering ACU; rqstng P&A on 1 W11322905 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Webster, NY 14580
Tanner
Job Details: 06/30/2021
"Q1 no Q2 no Q3 noReplaced shift actuator, ACU, Harness. Calinrated unit. Tested via auto diagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W11545744 HARNS-WIRE and 1 WPW10006355 ACTUATOR"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Webster, NY 14580
Tanner
Job Details: 06/30/2021
Q1 no Q2 no Q3 noComplaint of no agitation. Following stored errors:F0E4 hot water during rinseF7E6 motor fault.Confirmed hot and cold water supply is properly hooked up. Ran autodiagnostic and basket spins during agitation. Unit not shifting properly. Replaced shift actuator. Tested unit and unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14606
Tanner
Job Details: 06/30/2021
Q1 no Q2 no Q3 noComplaint of unit walking. No stored errors. Ran autodiagnostic and completed without issue. Reviewed use and care of unit.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rochester, NY 14619
Tanner
Job Details: 06/30/2021
"Q1 no Q2 no Q3 noReplaced ACU, lid lock, latch. Waited 3 minutes for system identity to populate in new ACU. Calibrated unit. Tested via autodiagnostic and unit tested good."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Lyons, NY 14489
Steve
Job Details: 06/30/2021
Found a hole in the bellow causing leaking. Ordering bellow; ordrng 1 W11314648 (Bellow)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lyons, NY 14489
Steve
Job Details: 06/30/2021
Tested washer in diagnostics for abnormal noises. No error codes. Tested all functions and the washer worked as expected.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, NY 14505
Steve
Job Details: 06/30/2021
Found user interface unresponsive on arrival. Put it into diagnostics and canceled. The power came back. Replaced main control for no response on user interface after power outage. The washer tested good
We serviced a
AMANA DRYER
Model NED4655EW1
Near Shortsville, NY 14548
Steve
Job Details: 06/30/2021
Found the outlet box and cord connection was loose causing no power. Showed customer and recommended to have it replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Victor, NY 14564
Steve
Job Details: 06/30/2021
Replace user interface for erratic behavior. The washer tests good. ; dspstn on spec-tagged invntry: 1 W11478525 CONSOLE
We serviced a
WHIRLPOOL DRYER
Model WED8620HW0
Near Victor, NY 14564
Steve
Job Details: 06/30/2021
Replaced seal that had come off and reversed door for customers ease of access.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Irondequoit, NY 14617
Evan
Job Details: 06/30/2021
Unit displaying f9e1 error code for long drain. Removed drain pump filter and discovered filter was full of stuffing from pillow customer stated they had washed previously. Removed stuffing from filter. Tested unit. Unit now draining as it should.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH9
Near Rochester, NY 14617
Evan
Job Details: 06/30/2021
Cusomter states that unit is still leaking after replacement of control. Ran exact cycle that customer had run when unit leaked previous 2 times. Removed door panel to monitor front edge of tub. Unit did not leak throughout cycle while tech was observing unit with panel removed. Tech did see some slight oversudsing during first 2 initial wash and drain cycles. Cannot replicate leak at this time.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Canandaigua, NY 14424
Dave
Job Details: 06/30/2021
Replaced drain pump for unit not draining. Calibrated unit. Ran unit diagnostics. Unit tested good.
We serviced a
KITCHENAID 50#IM 15' FS
Model KUIS18PNXB3
Near Victor, NY 14564
Dave
Job Details: 06/30/2021
Ice machine slow projection of ice . Went into diagnostics thermistors and pumps all working . Compressor turns on and is cooling plate . Ohm out bin thermistor was 18.8 k ohms thats 5 to 10 degrees. Unit was not showing any signs of things being broken. Customer will monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVBL8
Near Fairport, NY 14450
Dave
Job Details: 06/30/2021
Drain tube Was plugged replaced drain tube followed service pointer W10632338E. Drain tube is covered . Unit tested good . ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Williamson, NY 14589
David
Job Details: 06/30/2021
"Unit was not cooling properly on arrival. Found low side running in a vacuum. Pressurize system with 140 pounds of nitrogen. Found small leak under the shrink wrap on the evaporator. Replaced the evaporator and compressor. New compressor would not start after installation reinstalled old compressor. The filter dryer I installed was defective from the factory and had a hole punched in the side. Replaced filter dryer again. Unit still failed to hold pressure. Re-pressurized with nitrogen. Was unable to locate leak and exposed tubing in the machine compartment or the evaporator. Call Tech Line to get SR number to relay to third-party billing. Third-party billing will contact customer with resolution; dspstn on spec-tagged invntry: 1 W10896709 COUPLER 1 W10896710 COUPLER BR 10.5X8 , 1 W11504430 COUPLER BR 7X6 , 1 W10896689 COUPLER BR 5X4 , 1 W10896690 COUPLER BR 8 , 1 W11504415 COUPLER BR 8.5X8 , and 1 W10895757 COUPLER"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Pittsford, NY 14534
Dave
Job Details: 06/30/2021
"Dishwasher not draining. Error code F9 E1. Took unit out from under counter. Removed pump, dislodged a piece of the chopper blade blocking pump. Removed piece, customer does not want chopper black replaced. Reinstalled pump. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Rochester, NY 14610
Dave
Job Details: 06/30/2021
Freezer door gasket not sealing. Adjusted freezer door hinge. Adjusted leveling of unit. Heated up door gasket to have it properly seal. AppliedVaseline to outer edge of door gaskets. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14609
Dave
Job Details: 06/30/2021
Replaced defrost thermistor unit does not need control . . Unit is full of cockroaches in the back . Unit tested good .
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14621
David
Job Details: 06/30/2021
Unit will not completeCycled due to the cold water not being connected. Unit attempts to fill and throws a long fill error. The customer must complete the installation of the water supply in order for this unit to operate properly.
We serviced a
WHIRLPOOL WASHER
Model WED7600XW0
Near Irondequoit, NY 14622
David
Job Details: 06/30/2021
Found unit running loud due to a worn belt idler quoted for idler. The customer was not interested in repairing. ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Rochester, NY 14626
David
Job Details: 06/30/2021
Door glass is broken and knobs are missing ordering both ; rqstng P&A on 1 W11176456 (Glass) and 4 WPW10339442 (Knob)s
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rochester, NY 14626
David
Job Details: 06/30/2021
Replaced suspension due to excess basket movement in spin cycle. Tested & calibrated. Unit tested ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL00
Near Brockport, NY 14420
David
Job Details: 06/30/2021
Unit is averaging 0-10 degrees in the freezer. Removed complete charge and pulled into a deep vacuum. Vacuum held at 240microns. Recharged. Customer to monitor.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Sodus, NY 14551
James
Job Details: 06/30/2021
Replaced bake element and tested. Unit functions properly.
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near Williamson, NY 14589
James
Job Details: 06/30/2021
Unit screeching during cycle. Found rollers and idler seized. Replaced dryer repair kit and tested. ; used 1 4392067 (Dryer repair kit.) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Webster, NY 14580
James
Job Details: 06/30/2021
Unit not washing. Relay clicking on control. Tested motor from control and unit began functioning. Customer is to monitor if problem persists replace control. ; ordrng 1 W10854215 (Control quoted) and 1 Sh15
We serviced a
WHIRLPOOL WASHER
Model WFW7540FW0
Near Webster, NY 14580
James
Job Details: 06/30/2021
Unit gives f3 error. Found drain pump clogged. Cleaned drain pump and pressure hose and ran diagnostics cycle.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEW00
Near Webster, NY 14580
James
Job Details: 06/30/2021
Replaced water reservoir and tested found no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRBX109EWH00
Near Irondequoit, NY 14617
James
Job Details: 06/30/2021
Unit getting warm in ff section. Found damper makes grinding noise and is sticking. Parts authorization kxhuixhap1 ; ordrng 1 WPW10594330 (Damper) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Rochester, NY 14617
James
Job Details: 06/30/2021
Concerns of temperature too warm. Gasket not sealing on ff door. Unit sounds like water is leaking in the back. Adjusted gasket and molded with heat gun. Door is sealing properly. Found process tube contacting rear panel causing refrigerant noise. Adjusted tubing and leveled feet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Rochester, NY 14616
James
Job Details: 06/30/2021
Fridge not cooling. Found fan not running in freezer. 40v to freezer fan. Ordering fan harness. ; ordrng 1 W11224591 (Fan) and 1 Sh15 and 1 W11224256 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW4
Near Rochester, NY 14626
James
Job Details: 06/30/2021
Unit not locking and panel not responding. Disconnected ui and replaced lid lock. Ran calibration and ui test. Unit functions properly. ; used 1 W10810403 (Latch) from stock
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS02
Near Honeoye Falls, NY 14472
Steve
Job Details: 06/30/2021
Found compressor trying to start but can not start. The freezer needs a compressor. Quoted customer for repair. The customer is going to decide and call to let us know.; rqstng P&A on 1 W10309994 (Compressor) and 1 Sh15 (Shipping) and 1 WPW10143759 (Dye drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Rochester, NY 14619
Dave
Job Details: 06/30/2021
"Upon arrival freshfood portion of unit not cooling. Looking in freezer and noticed ice build up around fan. Tested heater in diagnostics, tested good. Tested damper. Tested evap fan. All working. Defrosted freezer made sure gaskets were sealing and humidity control was on. Unit tested good. Customer will monitor."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Rochester, NY 14620
Dave
Job Details: 06/30/2021
"Upon arrival ice making in freezer not working. Stadium lighting on right half of refrigerator not working and in freezer. Checked light in the freezer and found it not working. Replaced freezer light, all lights now working. Ran diagnostic on ice maker. Found motor for ice maker not working. Ordering ice maker .; dspstn on spec-tagged invntry: 1 W11130208 MODULE-LED and 1 WPW10764668 ICEMAKER"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rochester, NY 14606
Tanner
Job Details: 06/30/2021
Q1 no Q2 no Q3 noComplaint of noise during agitation. Following stored errors:F0E9F0E5Ran autodiagnostic and grinding noise is immediate and constant during agitation. Inspected under unit and lower guard is covered in oil. Ordering new gearcase and lower drive parts that have been coated in oil. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Shift actuator) and 1 W11239857 (Belt)
We serviced a
Kenmore Dryer
Model n/a
Near West Henrietta, NY 14586
Tanner
Job Details: 06/28/2021
"Service fee covered under 102282.Complaint of whistling noise. Inspected unit and noise present when unit actively burning. Gas valve may not be opening properly causing gas to whistle as it moves through burner. Replaced coils. Tested and noise subsided. Unit testing good.; used 1 279834 (COIL KIT), 1 SH15 (STANDARD S/H), and 1 341241 (BELT) from stock"
We serviced a
JENN AIR REFRIGERATOR
Model JCB2388GRW
Near Webster, NY 14580
James
Job Details: 06/28/2021
Quoted customer. He said he will reach out for further service; ordrng 1 W10309995 (Compressor do not order)
We serviced a
WHIRLPOOL DRYER
Model MED7230HC0
Near Honeoye Falls, NY 14472
Dave
Job Details: 06/28/2021
Installed new control and UI . Tested unit . Tested good .
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Rush, NY 14543
Dave
Job Details: 06/28/2021
No error codes on unit . . Unit making grinding noise . Found the cam was wearing . Replaced cam and calibrated unit . Ran auto diagnostics unit tested good.; used 1 W10721967 (CAM) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Rochester, NY 14618
Dave
Job Details: 06/28/2021
Replaced control and tested unit in diagnostics. Unit tested good .
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DPA0
Near Rochester, NY 14618
Dave
Job Details: 06/28/2021
Found glass stuck in drain pump . Removed glass and tested unit .clean spray arms . Unit test good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rochester, NY 14618
James
Job Details: 06/28/2021
Defrosted both evaporators. Replaced ff harness and drain pan. Installed extra cover screws. Customer is to monitor if problem persists pre order user interface. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS and 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDBM00
Near Ontario, NY 14519
James
Job Details: 06/28/2021
Unit leaking due to clogged defrost drain. Replaced drain tube and removed frost. One year warranty on repair. ; used 1 W10619951 (Drain) from stock
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS1
Near Ontario, NY 14519
James
Job Details: 06/28/2021
Replaced parts and tested. Adjusted broiler and retested several times. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Ontario, NY 14519
James
Job Details: 06/28/2021
Complaint ofen lid not locking properly and grinding noise during cycle. Found lid broken near left hinge causing striker not to line up. Unit wobbles in spin cycle. ; ordrng 1 W11130236 (Lid) and 1 W11130359 (Damper)
We serviced a
CROSLEY WASHER
Model CAW38125HW1
Near West Henrietta, NY 14586
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of knob being in different position at end of cycle. ShakingNo stored errors. Autodiagnostic unit tested good. Knob is function properly. Reviewed use and care for unit to avoid excess shaking which may have moved needle.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Rochester, NY 14608
Evan
Job Details: 06/28/2021
did not have intended part for today?s visit Ordering correct part rescheduling for 6/29; ordrng 1 W11131339 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Henrietta, NY 14467
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of frost in freezer section. Found small gap in top right of door and cabinet. Removed ice build up on door. Treated gasket with heat. Still slightly off alignment. Inspected in cabinet and found package of sausage between bottom bins and rear of cabinet. Caused doors not to close evenly and build up ice. Removed item. Door now shutting properly.
We serviced a
MAYTAG DRYER
Model MGDB766FW0
Near Ontario, NY 14519
James
Job Details: 06/28/2021
Replaced blower and cleaned vent. Tested unit and it functions properly. Customer is to monitor.
We serviced a
KENMORE WASHER
Model 11026912691
Near Rochester, NY 14609
Evan
Job Details: 06/28/2021
Customer stated that unit would not spin water out. Tech tested unit is spin and could hear motor spinning but never engaging. Removed case. Checked motor coupler. Motor coupler tested good. Discovered that brake tube and clutch are failing. Pads on both are extremely worn. Tech is able to engage unit into spin and stop basket by hand. Quoted customer for repair..285785 (Clutch) $50.00W10820043 (Brake & Drive Tube) $140.00S&H $15.00Labor $134.95 Service call fee $93.50 Tax $34.68Customer doesn?t not want to proceed at this time due to age of machine. Collecting service call fee
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DPA0
Near Rochester, NY 14618
Dave
Job Details: 06/28/2021
Drain pump fins were broken . Also the drain tube was clogged with glass and debris . Cleared clog and tested unit . Unit tested good .; used 1 WPW10531320 (Drain pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14608
Dave
Job Details: 06/28/2021
Evap fan in freezer not running found ice built up around fan not allowing to spin.unit is defrosting tested heater In diagnostics. Defrosted evap fan is running . Humidity control was not on moisture could have found its way into the freezer from mullion. Turned humidity control on and checked door gaskets . All gaskets are sealing . Unit tested good .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBS00
Near Webster, NY 14580
James
Job Details: 06/28/2021
Replaced door closers and tested. Doors did not make creaking noise when being used.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pittsford, NY 14534
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of unit locking in middle of cycle. Has to power cycle unit to unlock. Following stored error:NoneUnit completes autodiagnostic without issue. Observed excess suds during diagnostic cycle even thougg no detergent was added. Customer using SA8 natural detergent and supplied scooper with product. Packaging indicates ultra concentration.Ran heavy duty wash with sheets. When starting a wash the delay cyclr always defaults to 1 hour and moves back after setting to zero. Even with delay wash at 1 hour load still starts right away and the display continues to print 1H even after the cycle has advanced. This delay counting down could be causing a constraint on the board as its counting a delay while in the midst of a cycle. Customer states problem mainly happens on bulky loads that would take in exess of an hour. Ordering new ACU and UI.; rqstng P&A on 1 W11201274 (ACU) and 1 W10911021 (W10911021)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS0
Near Churchville, NY 14428
Dave
Job Details: 06/28/2021
5 degrees in freezer. 56 in fresh food . Evaporator fan is not running . Verf has 14vdc . Ordering fan W11098695; schdld next appmnt for 7/1 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Rochester, NY 14621
Evan
Job Details: 06/28/2021
Customer stated unit was leaking water from ice maker and unit would not produce ice. Discovered that ice maker was constantly calling for water causing unit to overfill and then freeze inside ice box. Removed ice build up. Installed new ice maker. Cycled power on refrigerator. Tested ice maker and filled unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Webster, NY 14580
James
Job Details: 06/28/2021
"Installed new door and inspected. New door has scuff marks and paint is uneven. Order door and name plate. Left old doors for customer to dispose. ; ordrng 1 LW10599399 (Door) and 1 W11178521 (Nameplate), dspstn on spec-tagged invntry: 1 W11178521 NAMEPLATE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
James
Job Details: 06/28/2021
Unit making grinding noise due to frozen ff evaporator. Sp s16360 for labor. Thermistor passed. Door gaskets sealing. Replaced fresh food thermistor and defrosted evaporator. Customer is to monitor. If problem persists replace fresh food fan and user interface. ; used 1 W10383615 (Thermistor) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Webster, NY 14580
James
Job Details: 06/28/2021
Replaced ui and tested. Unit functions properly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKW0
Near Hamlin, NY 14464
David
Job Details: 06/28/2021
Ran unit with door panel off to expose bottom of tub during use. Did not find any water leaking into the pan. Ran unit with one finish pod to check for suds. Significant suds were building In the unit when detergent is added. Recommending that the customer switch brands and monitor for excess suds. Customer is going to run unit several times with no soap to confirm diagnosis. Rescheduled customer for later in then week per request to test diagnosis. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Churchville, NY 14428
Dave
Job Details: 06/28/2021
UI keeps turning on and off . Unit whats 112 volts going to unit . Customer is going to get power. Checked out . In the mean time ordering control and UI .; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Webster, NY 14580
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of long wash times/ poor wash. No stored errors.Ran autodiagnostic and completed without issue. Reviewed use and care. Reccomend customer do the following to enhance wash- deep water fill- power wash in place of normal- hottest water the garment allows- adjust soil level down to shorten agitation time.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ1
Near Webster, NY 14580
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of not enough water. Following stored errors:F7E1 heater errorF6E1 water valve electrical problemF5E1 door latch openRan auto diagnostic and unit does not fill all the way. Removed front panel. Confirmed voltage to fill solenoid. Solenoid draws 2.5 Amps. Confirmed customer water supply. Fill valve obstruction or not opening all the way. Replaced valve. Still cannot get motor to run. No continuity through motor circuit. Confirmed 120VAC from ACU to motor circuit. On ACU the recepticle for UI is loose. Ordering wash motor and ACU.; ordrng 1 WPW10591570 (Sump and motor) and 1 W11225084 (ACU)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Webster, NY 14580
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F4E3 motor failureF5E1 lid latch openF7E1 heater errorRan auto diagnostic test and unit fills with water. Motor never pumps. Confirmed continuity through motor and harness with a valid resistance of 8.7 ohms. Confirmed 120 VAC from ACU to motor circuit. Wash motor has failed. Replaced with motor sump assembly. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14616
Tanner
Job Details: 06/28/2021
Q1 no Q2 no Q3 noComplaint of unit leaking. Basement is flooded almost 1 inch deep. Washer is on a platform and platform is completely dry. Filled unit. No leaks with unit full. Draimed unit and no leaks from drain pump. Water is pouring in from under the platform not from machine. Advised customer seek plumber.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Rochester, NY 14610
Evan
Job Details: 06/28/2021
Customer stated that unit was producing noise from back of refrigerator. Discovered that unit was installed into a cabinet space that was very tight. Noise was coming from fan blowing air up back of unit causing warning label on power cord to be flapping. Removed label and noise ceased. Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Hilton, NY 14468
David
Job Details: 06/28/2021
Customer had another company out to look at the unit. They had her defrost the evaporator. Testeddefrost functions. Heater came on in forced defrost. Ordering HV control; ordrng 1 WPW10317076 (Control)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Rochester, NY 14626
David
Job Details: 06/28/2021
"Unit would not agitate due to a worn cam. Replaced cam and ran auto test with calibration l. Unit testing ok. ; used 1 W10721967 (Cam), and 1 Sh from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00O
Near Spencerport, NY 14559
David
Job Details: 06/28/2021
Found leak at the isolation valve. Ordering valve ; ordrng 1 W11312191 (Valve)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBW0
Near Rochester, NY 14606
David
Job Details: 06/28/2021
Dishwasher would not operate due to silver migration on the ribbon cable. Replaced console. Unit tested ok; ordrng 1 Sh (Shipping)
We serviced a
KENMORE DISHWASHER
Model 665
Near Irondequoit, NY 14617
David
Job Details: 06/28/2021
The unit is unable to start a wash cycle due to silver migration On the ribbon cable. Quoted for WPW10243209 console. 389.47 customer will let us know if they want to proceed with the repair ; rqstng P&A on 1 WPW10243209
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Rochester, NY 14606
Evan
Job Details: 06/28/2021
Customer is attempting to replace water filter but cannot remove old filter. Discovered that filterhousing was causing issue. Clip on housing will not grab to remove filter. Removed housing to inspect. Discovered that guide clip on housing was not fully seated into place causing issue. Clipped into place and tested multiple times. Filter now removing as it should. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Rochester, NY 14616
David
Job Details: 06/28/2021
Rotor bolt has sheared off at the spline. Unable to remove with easy out extractor. Quoted for tub assembly . The customer is going to replace.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWWH7
Near Spencerport, NY 14559
David
Job Details: 06/28/2021
Customer is experiencing low water pressure since changing the filter. Ice maker has not worked for a long period of time. Found the ice maker is skipping fill. Recommending that the customer replace the water filter again. Ordering ice maker ; ordrng 1 W10884390 (Ice maker) and 1 Sh (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Caledonia, NY 14423
Dave
Job Details: 06/28/2021
Drain tube was plugged . Took drain tube out and cleared drain . Defrosted freezer evap section due to ice on the drain pan . Tested made sure water was going into drain pan below unit . Unit tested good .
We serviced a
MAYTAG DRYER
Model MED7000XW2
Near Spencerport, NY 14559
David
Job Details: 06/28/2021
"Replaced worn belt idler that was noisy. Unit tested good ; used 1 279640, and 1 Sh (Shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Brockport, NY 14420
David
Job Details: 06/28/2021
Checked unit functions. Unit began cooling when powered up. Fans and dampers operating normally. Customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rochester, NY 14624
Evan
Job Details: 06/28/2021
Replaced door due to original door being bowed and causing door not to make contact with switch. Replaced door. Exchanged all parts needed over from old door to new. Tested dispensers and UI. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Rochester, NY 14624
Evan
Job Details: 06/28/2021
Customer stating that unit is still not producing ice correctly. Unit was serviced by appliance tec on 6/21 unit did not produce ice after visit until 6/25. From 6/25 to today (6/28) ice bucket is about 1/2 full. Ice maker has already been replaced previously. Called techline to document issue. Checked ice maker for error codes no codes present. Took temp readings inside freezer and also inside ice box with techline agent . Both temps were good. Tested ice maker unit was filling as it should. Ran all tests on techsheet relating to ice maker. Unit passed all tests. Techline agent is suspecting that user interface is failing to communicate with ice maker properly. Ordering UI SR:7731104028; ordrng 1 W11387387 (USER INTERFACE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Canandaigua, NY 14424
Steve
Job Details: 06/28/2021
Found the ice maker is rotating but not returning to home position. The water fill works . The harness looks good. Ordering ice maker; ordrng 1 W10873791 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Canandaigua, NY 14424
Steve
Job Details: 06/28/2021
Sr# 7731109147 customer states the washer does not spin out all the time. Tested unit in diagnostics and all functions are working as expected. Allied tech line to verify.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Macedon, NY 14502
Steve
Job Details: 06/28/2021
Tested refrigerator and it is working as expected. The refigerator is cooling as expected.
We serviced a
JENN AIR RANGE
Model n/a
Near Fairport, NY 14450
Steve
Job Details: 06/28/2021
The unit is an outdoor grill. No model or serial. The customer wants a regulator. The part number o n regulator has many variations. Called customer and told them that we will not be able to help.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Fairport, NY 14450
Steve
Job Details: 06/28/2021
The customer stated the evaporator was fill of frost causing warm temps in freezer. The customer had defrosted. Readjusted thermistor and taped properly for good contact with evaporator.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Rochester, NY 14610
Steve
Job Details: 06/28/2021
replaced acu control for erratic operations and replaced soap dispenser for leaking.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Pittsford, NY 14534
Steve
Job Details: 06/28/2021
Replaced cracked blower for noisy operation. The dryer tests good.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Rochester, NY 14626
Tanner
Job Details: 06/28/2021
Complaint of freezer door not closing. Top hinge clearly deformed. Ordering hinges.; rqstng P&A on 1 WPW10248015 (Cam door) and 1 W10901054 (Himge top) and 1 W11293374 (Hinge bottom)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Rochester, NY 14617
James
Job Details: 06/24/2021
Unit non repairable. Sr7731086104. Doors not sealing. Cabinet is bowed at center of mullion. Checked with a straight edge and cabinet is about 1\4in bowed. Called techline.
We serviced a
WHIRLPOOL WASHER
Model VAW3584GW
Near Webster, NY 14580
James
Job Details: 06/24/2021
No model tag. Unit just delivered and leaking from drain hose attachment. Spring clamp is too weak. Installed a hose clamp on drain hose and tested. Complaint of shaking during spin. Unit functions as designed. If leak persists replace drain hose.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rochester, NY 14618
Steve
Job Details: 06/24/2021
Replaced freezer led for no light I. Freezer. Found the ice maker housing led light had shorted causing no lights in fresh food section. Ordering led. The drain was plugged causing ice maker accumulating in fresh food section floor. Cleared debris in drain. ; rqstng P&A on 1 W11462342 (Ss module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Fairport, NY 14450
Steve
Job Details: 06/24/2021
Inspected the refigerator and it is working as expected. No signs of defrost issue and both compartments are cooling as expected.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Spencerport, NY 14559
David
Job Details: 06/24/2021
Replaced control and HMI due to unit energizing the steam valve to long at the end of the cycle. Ran service diagnostic cycle to verify steam valve shut off properly.
We serviced a
MAYTAG OVEN
Model MER8800FZ1
Near Rochester, NY 14626
David
Job Details: 06/24/2021
Unable to locate product. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Rochester, NY 14625
Tanner
Job Details: 06/24/2021
"Q1 no Q2 no Q3 noReplaced gearcase, slider, wash plate. Calibrated unit. Tested via auto diagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11455453 GEARCASE"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEW00
Near Webster, NY 14580
James
Job Details: 06/24/2021
Unit leaking from water line connection from reservoir to filter housing. Replaced housing and line still leaking. Need water reservoir. ; ordrng 1 W11168758 (Reservoir)