Local Reviews
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Evan E.
MICROWAVE WHIRLPOOL WMH53521HZ4 Customer stated that they could not mount unit due to unit missing top left mounting nut. Disassembled unit. Found that nut and bracket were loose inside cabinet. Reinstalled nut and bracket. Reassembled unit. Unit tested good
Evan E.
WASHER WHIRLPOOL TAWS800JQ1 Customer stated that unit will not spin. Upon inspection discovered that lid switch was failing unit was spinning while top was open. Discovered that timer windings had gone bad unit would not engage certain portions of cycle. Unit will also need new clutch and motor coupler was able to stop basket by hand while in spin. Unit will need:Timer WP3948852 $ 161.28Motor coupler 285753A $20.00 Lid switch 3949247V $ 46.00Clutch 285785 $49.00Labor $104.65 Customer does not want to proceed at this time. Also inspected dryer while in home. Unit needs new heater and also push to start switch. Switch we4m416 $20.00Heater assembly $118.03Labor $ 104.65 Plus tax Customer will contact office if he would like to proceed with either repair
David L.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replaced and insulated noisy fan motor
Evan E.
DRYER WHIRLPOOL NGD4655EW2 Customer stated that unit was not heating correctly. Ran test cycle and watched unit cycle flame on and off through burner window. Unit is cycling flame on and off as it should. Watched unit light burner multiple times. Used dryer vent test kit to inspect airflow. Airflow tested good. Did discover while checking temperature inside drum door was sticking on latch. Repaired latch and tested door. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Found the ice bin had ice stuck inside gears. Removed ice. Caulked liner for warm air entering freezer. The ice bi works as expected.
Evan E.
DISHWASHER KITCHENAID KDTE104ESS1 Customer stated that unit was not cleaning dishes or dissolving soap. Checked for error codes. Unit is displaying code 4-3 for wash motor not running. Unit needs wash motor. Quoted customer for repair. Replaced wash motor . Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Evan E.
DRYER AMANA NED4655EW1 Replacing thermostat due to unit not cycling heat properly. Replaced thermostat and ran test cycle. Watched temps inside drum cycle up and down. Thermostat is working as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Shaiman C.
DRYER GE DCCB330GD0WC Replaced ignitor. Repair successful.
Dave F.
DRYER WHIRLPOOL WED6620HC0 Dryer not drying clothes or staying on long enough to dry . Tested vent tested good . Called techline SR 7725899601 . Went into diagnostics no error codes . Techline said that this unit has a big drum and if doing small loads or mixed loads the unit may see one item as dry and the others not . Ran unit with clothing in it and is working as expected.
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced controls and valve due to water dispensing when ice was selected. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDT00 "Changed fez gasket, raised both doors and sealed liner to cabinet due to frosting."
David L.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replaced scratch door
David L.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Replaced controls per Techline forNot sending voltage to the fill tube heater in the ice maker. Thawed tube using test 19 and then filled the mold in test 45 customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced door and gasket due to air infiltration. Self closure on the right side was not engaging causing a poor seal. Adjusted self closure and lowered feet so the freezer door doesn’t bind on the cabinetry
Dave F.
WASHER WHIRLPOOL WTW4816FW2 "F8E1 long fill error code . Found debris in filter screens . Cleaned screens . Calibrated unit . Ran auto diagnostics. Unit tested good . Tested on regular wash cycle . Tested good . If problem persists order W11170319 control , W11210459 water valve"
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW0 Replacing upper rack mounts due to clips breaking on upper rack. Replaced clips and tested upper rack. Unit tested good
Steve M.
REFRIGERATOR AMANA ARB2259CB Found the compressor is seized. The cost of the repair outweighs the cost of new u it. The customer is going to replace.
Evan E.
DRYER KENMORE 110.659224 Replacing heater due to original heater testing open. Replaced heater and cleaned cabinet. Also greased rollers and pulley. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRT549SZDM00 The refrigerator has a no charge. Turned on and found no frost pattern at all. The unit has sealed system leak.
Steve M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Found frost on left side of freezer. Shimmed out bottom fasteners on door for better door closing. Heated reformed gasket and caulked frame to prevent warm air from entering freezer.
Shaiman C.
DRYER KENMORE 110.6192311 Tested unit on timed dry. No tissues present.
Dave F.
DRYER ROPER RGD4516FW Replaced gas coil . Tested unit . Tested good . Unit is staying hot .; dspstn on spec-tagged invntry: 1 WP3387134 THMST-FIX
Dave F.
WASHER WHIRLPOOL WFW92HEFW0 Water leaking out the front by the bellow . Cleaned glass and bellow . Readjusted the bellow to seal properly. Tested unit in diagnostics. Unit is not leaking . Tested good .
Shaiman C.
DISHWASHER KENMORE 665.14422N511 "Reports that the unit is not cleaning dishes, & soap not dispensing. Water coming into unit is lukewarm. Suggesting customer to run water at sink before starting dishes."
Shaiman C.
DRYER WHIRLPOOL WHD5090GW0 "Customer concerned about unit not beeping at the end of cycle. UI should be replaced. Returning with console, UI, and knob. ; ordrng 1 W10681353 (OUTTER KNOB) and 1 W10869886 (INNER KNOB) and 1 W11091538 (CONSOLE)"
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found the door handle screw would not screw all the way through handle to fasten tightly. When customer used handle the left side of handle came off and scratched pantry and freezer door. Ordering both doors and handle. ; ordrng 1 W11045125 (handle SO) and 1 W11307257 (FREEZER DOOR SO) and 1 W11307302 (PANTRY DOOR S)
Steve M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced o troll on back of unit with same result. called tech line again. Ordering Orion board. ; ordrng 1 W11336586 (CONTROL ORION)
David L.
MICROWAVE GE JVM3160RF2SS Breaking is opening when door is opened while cooking. Ordering switches and housing; ordrng 3 W10915404 (cables)s and 1 WB06X10610 (latch board47.56)
Dave F.
MICROWAVE WHIRLPOOL WML55011HS2 Replaced control . No change .called Techline SR 7725841405 . Checked all parts on unit and found that the magnetron thermostat is open . Jumped thermostat. Tested unit. Stated heating . Techline said to replace thermostat. Ordering part W11125676; ordrng 1 W11125676 (thrmst-fix)
Shaiman C.
AIR CONDITIONER ADMIRAL NANANA Training classes
Shaiman C.
DISHWASHER KITCHENAID KDFE104HPS0 Replaced panel and UI. Repair successful.
Shaiman C.
DISHWASHER WHIRLPOOL KUDS35FXSS9 Customer concerned about an intermittent leak. Ran unit twice with no leaks present. Gasket was in bad condition. Replaced gasket. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
David L.
AIR CONDITIONER ADMIRAL NANANA Training h b
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced ice maker that was leaking into the ice bin. Leveled and tested.
Steve M.
AIR CONDITIONER ADMIRAL NANANA Attended training
Evan E.
AIR CONDITIONER ADMIRAL NANANA Training session
Steve M.
WASHER WHIRLPOOL WTW5000DW1 Replaced hub again for grinding. The repair is covered under appliance tec warranty. ; used 1 W10528947 (HUB) from stock
Evan E.
RANGE WHIRLPOOL WFG775H0HZ0 Replacing control due to unit displaying F2e0 error code and control not accepting commands. Replaced control Tested all functions ok control and ran test bake cycle to 350 degrees. Unit tested good ; used 1 W11175139 (CONTROL ) from stock
Evan E.
OVEN KITCHENAID KODE507ESS03 Customer stated unit was producing buzzing noise. Upon inspection checked for error codes.Unit was not displaying any codes at this time. Ran test bake cycle. Could instantly hear noise customer was referring too. Fan is buzzing while in operation. Replaced fan ran test bake cycle. Unit tested good. Could not replicate noise
Evan E.
RANGE KENMORE 66495223711 Customer stated that units oven light would not turn off and oven would not run bake or broil cycle. Checked for error codes. No codes were present. Tested light switch for continuity. Switch tested good. Lights were on regardless of switch being open or closed. Ran test bake cycle. Checked for 240v at element. Unit was not receiving 240v at element. Checked power at control. Control is failing to send power to bake or broil element. Unit will need control board. Unit is still in warranty from sears. Suggesting customer contact them due to part cost being so high. collecting service call fee
David L.
MW-HOOD COMBO MAYTAG MMV5219DE1 Replaced fan resistor and bulb. Fan noise did not change.
Dave F.
AIR CONDITIONER ADMIRAL NANANA Whirlpool training
Dave F.
REFRIGERATOR AMANA AFD2535DEB Found something between the freezer door and the gasket holding it open . Removed object . Door is now sealing as expected.
Evan E.
RANGE WHIRLPOOL WFG770H0FZ0 Customer stated that unit would not light during bake. Upon inspection discovered that unit was having trouble grounding. Replaced harness from DSI board to ignitors. Ran test bake cycle. Unit tested good
Dave F.
RANGE GE JBP23DR2WW Replaced right front burner switch . Tested unit . Tested good .
Shaiman C.
WASHER MAYTAG MHW5500FW1 Replaced user interface. Unit testing good.
Dave F.
DISHWASHER KITCHENAID KUDS35FXWHA Replaced heater W10703867 and pivot clip WPW10082853 on top rack . Tested unit in diagnostics. Tested good .
Dave F.
OVEN KITCHENAID KEBC177KSS0 Pre heated oven to 350 checked temperatures. Temperatures were good . The temp gauge inside unit was off. The oven did say that it preheated fast . Suggested replacing sensor. Customer wanted to wait and see . If problem persists order WPW10131825
Shaiman C.
WASHER AMANA NTW4516FW3 Customer concerned about unit not filling with water. F0E2 error code stored. Completed auto diagnostics cycle with no issues. Started a load of clothes with customer to verify. Unit testing good.
Shaiman C.
DISHWASHER WHIRLPOOL WDF310PLAB1 "Customer states unit won’t drain & heat dry no longer works. 7-1 error code stored. Heater would not function in manual diagnostics. Drain motor was working, but draining very slow. Drain pump, heater, and hose should be replaced. Customer declined further repair."
Shaiman C.
DISHWASHER KITCHENAID KDTE334DWH0 Customer concerned about dishes coming out wet and not drying. 7-1 & 3-1 error codes present. Heater was damaged and OWI sensor was unplugged. Replaced heater & plugged in sensor. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW5000DW1 Drain pump was running continuously. Unable to get unit into diagnostics. Customer declined further repair. Sold part to customer.
Dave F.
RANGE MAYTAG MGR5775QDS Right front burner not lighting or having s big enough flame . Cleaned burner hear and found the orifice was plugged . Unplugged orifice tested burner . Tested good . Oven ignitor is not lighting . Ordering ignitor WP7432P136-60; ordrng 1 WP7432P136-60 (igntr-oven)
Shaiman C.
WASHER MAYTAG MVWX655EW1 Tub was not seating properly due to worn hub. Replaced hub and calibrated. Unit testing good. ; used 1 W10528947 (HUB) from stock
Shaiman C.
WASHER WHIRLPOOL WTW4855HW1 "Replaced Gearcase, washplate, agitator, & agitator bolt. Repair successful."
Dave F.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Techline SR 7725878093 called techline unit is still having same issue as before . Hot air is getting into ice door dispenser and causing frost . Door has been replaced . Cabinet is sealed . Techline wants me to order separator and install . Ordering part W11324790; ordrng 1 W11324790 (DOOR-ICE)
Dave F.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY6 Refrigerator not draining water . Replaced drain tube . Made sure Drain area was clear . Defrosted drain pan . Tested unit . Tested good .; used 1 W10619951 (
Dave F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced left hand door for not making ice and wire harness torn on the bottom . Tested unit . Tested good .
Dave F.
REFRIGERATOR AMANA DRS2663BC Replaced water valve and water filter . Tested unit . Tested good . No leaks .
Shaiman C.
WASHER MAYTAG MHW5500FW1 Unit will not function on command; randomly turns off and flashes lights. User interface should be replaced. ; ordrng 1 W10911042 (USER INTERFACE )
Steve M.
DISHWASHER WHIRLPOOL WDP370PAHW0 Found the drain hose was restricted at the coupler. Removed restriction. The drain is pumping now.
Steve M.
FREEZER WHIRLPOOL WRX988SIBM01 Replaced ice maker for over filling with water. Customer complained of chunky I e and water in pantry. Also complained of temp varying in freezer when not being used.
Shaiman C.
DRYER WHIRLPOOL WED5520SQ0 Wrong part was ordered due to a mistake made in the parts diagram. Ordering correct part. ; ordrng 1 W10168169 (TEMP SELECTOR )
Steve M.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Replaced compressor, tray and evaporator for not cooling. The refrigerator tests good."
Dave F.
DISHWASHER KITCHENAID KDTE104ESS1 "F5E1 door error code . Dishwasher is not finishing cycles . Sometimes will find water at the bottom . Dishes not trying . . Service pointer W11296667 .found rails have corrosion on them and also the reason the door keeps popping open during wash cycle . Top rack rails ready to fail . Dispenser seal come off . Reseated seal. In dispenser door . . Ordering tracks . Service pointer has s code .S22916 ; ordrng 1 W11259785 (track) and 1 W11259786 (track), dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10348269 PUMP-DRAIN"
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced main control for not sending power to defrost heater. The refigerator tests good.
Steve M.
REFRIGERATOR MAYTAG MZF34X16DW04 Heated and reformed gasket on hinge side due to open gasket that was causing frost. The gasket tesTed good.
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced led control board for shorted board that caused no cooling. The refrigerator tests good.
Steve M.
REFRIGERATOR MAYTAG MFI2569YEM0 Replaced main control for no operation. The refrigerator turned on and started cooling.
Steve M.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced main control and user interface for no power and no sound after resetting connection on previous visit. The dishwasher tests good.
Dave F.
OVEN-MW COMBO JENN AIR JMW2427DS01 Replaced user interface due to stuck key . Part is covered under manufacture warranty. Tested unit . Tested good .
Steve M.
DISHWASHER KITCHENAID KDPE234GPS0 Found wash pump getting power but not running. Ordering motor. ; ordrng 1 W11085683 (pump&motor)
Shaiman C.
DISHWASHER WHIRLPOOL WDF520PADB7 "Unit is constantly leaking from the water valve, even when the machine is off. Removed inlet hose and replaced the o ring in the hose. Unit testing good.; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 W11084121 SENSOR"
Shaiman C.
RANGE WHIRLPOOL WFG505M0BB1 "Replaced ignitor, unit testing good."
Shaiman C.
DRYER MAYTAG MEDZ600TW2 "Customer concerned about the unit not starting and intermittent glitches. Upon arrival the unit would not turn on instantaneously as it should. Once the unit did turn on, it would not start. F2 error code stored. User interface should be replaced. Customer declined further repair."
Shaiman C.
DRYER WHIRLPOOL WED8540FW0 "No continuity on the heating element, all other fuses testing good. Replaced element. Unit testing good."
Steve M.
DRYER ADMIRAL AED4675YQ1 Tested dryer and it is heating. Tested temps and they ranged from 170 to 140. Heated for ten minutes and the heated turned on and off consistently. The vent tester shows poor venting for electric dryers. Recommended customer clean vent for optimal drying. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Steve M.
REFRIGERATOR KITCHENAID KBFS20ECMS00 Replaced ice maker for no ice. Repaired water line to fill tube that came off. Removed ice from fill tube. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
David L.
FREEZER WHIRLPOOL WZF34X16DW01 Customer had an event of no cooking. Unit was unplugged for about a week. It was cooling when I arrived. Suspecting defrost issue. Heater worked in diagnostics. Replaced thermistor; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
David L.
REFRIGERATOR WHIRLPOOL KBSD606ESS01 Called tech line about slow ice production. Optics checking ok freezer at -1 evaporator fan in running well and the ice maker has been replaced already. Techline did not recommend a repair SR7725863064 unit takes 3 days to completely fill the bin.
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced the evaporator and the drier due to unit not cooling. Unit began cooking after install; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
David L.
WASHER MAYTAG MVWC555DW1 Replaced gearcase hub and washplate unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found unit with UI kit but nothing else operating. Cycling power did not change anything. Reconnected all connectors and plugged unit back in. Unit began cooking. Ran through all loads in diagnostics to try to recreate failure. Was unsuccessful. Ordering controls and valve coil ; rqstng P&A on 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11036448 (solenoid)
Steve M.
REFRIGERATOR KITCHENAID KBFS22EWMS5 Removed ice from fill tube for frozen tube again. The ice maker called for water and it tested good.
David L.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced valve. Water still not operating. Found bad diode in the wiring harness. Water operationally after removing tape from splice near the diode. Ordering harness ; ordrng 1 W11171078 (harns-wire)
Steve M.
REFRIGERATOR KENMORE 106.50023.211 Replaced ice maker for not producing ice. The ice maker cycled and called for water.
Evan E.
DRYER FRIGIDAIRE FARG4044MW0 Replacing thermal fuse due to original fuse testing open. Replaced fuse. Ran test cycle. Unit tested good. Customer to be reimbursed for original part cost quoted.
Evan E.
WASHER MAYTAG MVWC415EW1 Customer stated that unit would not spin. Upon arrival checked for error codes. Unit was displaying error code f5e1 for lid switch fault. Ran test cycle. Lid switch was functioning in test cycle. Ran drain/spin cycle. Unit locked lid and began to spin. Let cycle Finish ran drain/spin again. Unit completed cycle as it should. Can not replicate issue at this time. Quoted customer to replace switch. Customer would like to monitor. If issue happens again please order W11307244 (lid Switch )
Steve M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Found when flapper is opened for ice, water drips out. Found a small patch of frost on top center of door. Caulked frame in both compartments to prevent warm air from entering unit. Ordering flapper ; ordrng 1 W11172794 (ICE DOOR)"
Evan E.
OVEN WHIRLPOOL RB160PXYB3 Customer stated unit would flash f3 error code when preheating unit above 400 degrees. Code is for temperature sensor. Tech sheet calls for replacement of sensor. Replaced sensor and ran preheat to 375. Unit preheated as it should. Unit tested good. Could not get code to reappear
Evan E.
MICROWAVE JENN AIR JMW3430DS02 Replacing magnetron due to microwave not heating. Replaced magnetron. Ran multiple test cycles. Unit tested good
Evan E.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer stating that unit was not making ice intermittently. Upon arrival removed ice bin. Bin was full of ice. Checked ice maker for 120v. Unit had correct voltage. Jumped out ice maker. Rotisserie is spinning as it should. CouldNot replicate issue at this time. Customer to monitor and report back if issue persists. Leaving part with customer
Steve M.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Replaced ice maker for open motor error code. Same result. Found the harness Is broken in the door. Ordering door. ; rqstng P&A on 1 LW10755680 (dor-fip), states that autho needed"
Evan E.
MICROWAVE WHIRLPOOL WMH32519FZ0 Customer stated that unit was producing noise and door was possibly loose. Checked for error codes. No codes were present. Ran multiple test cycles. Door was not loose but could hear noise customer was referring too. Discovered noise was coming from interlock screw being loose tightened both interlock screws. Ran test cycle again. Could not replicate issue. Unit tested good
Evan E.
DISHWASHER MAYTAG MDB8969SDM0 Customer stated that unit is not washing dishes as it should. Checked for error codes. Unit displaying code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Shaiman C.
DISHWASHER KITCHENAID KDFE104DSS0 6-6 error code stored. Suggested to turn up temp on the water heater and run water at the sink before starting machine. Customer monitor.; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
David L.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced open led module. Light came back on
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced fan and harness for evaporator frosted up. Removed all frost. Caulked liner. The refrigerator tests good
Evan E.
DISHWASHER WHIRLPOOL WDT720PADW0 Customer stating that upper rack is falling. Upon inspection discovered that tabs for upper rack mounts had broken causing rack to fall. Ordering upper rack mounts ; ordrng 4 W11157085 (UPPER RACK MOUNT )s
Shaiman C.
RANGE WHIRLPOOL WFG525S0HZ1 Hinge was broken preventing unit from closing properly. Replaced hinge. Repair successful.
Steve M.
REFRIGERATOR KITCHENAID KSSO48QTB02 Auger motor did not turn on. Ordering auger motor. ; ordrng 1 W10822635 (motor) and 1 WP2318054 (cntrl-elec)
Steve M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Sr#7725825061 tested refrigerator and all thermistor's passed. The Ff fan is working. The evaporator was frosted, but only on the top. . Called tech line. Turned unit on and it cooled in freezer only. Tested for half hour and cooling never moved to FF section. Ordering control. The tabs on air tower are broken. Ordering air tower; ordrng 1 W10704475 (air-tower) and 1 W11099565 (CONTROL)"
Evan E.
WASHER MAYTAG MHW6630HW0 Replacing dispenser housing and inlet hoses due to unit not draining fabric softener from cup. Replaced housing and hoses. Ran test cycle to confirm fabric cup was draining. Unit tested good. Customer to monitor
Evan E.
RANGE WHIRLPOOL KGST307HWH Customer stating that right front burner is not lighting. Upon inspection discovered that valve was not opening to release gas through orifice. Unit needs new valve. Ordering valve. ; ordrng 1 WP9753045 (VALVE )
Evan E.
WASHER GE hcvh6600hbb Customer stating that they are smelling burning smell when unit is in spin. Upon inspection discovered that bearing inside tub is failing. This is causing smell. Quoted customer to replace tub. Customer does not want to proceed due to cost of repair. Collecting service call fee
Steve M.
RANGE WHIRLPOOL WFE515S0ES0 Call 585 732 4854 replaced right front burner and switch for not keeping temp. The left rear switch was wrong part. The harness was burned at a connection. Getting switch and returning later today to replace. WPW10434452; saved tckt
Steve M.
DISHWASHER WHIRLPOOL WDF760SADM3 "Tested in diagnostics. It did not leak the first time with panel off. Put unit back together and tested. It leaked from left side this time. Ordering bottom seal, inner door and hinges. ; ordrng 1 W10909089 (seal) and 1 W11035418 (door-inner) and 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT)"
Steve M.
RANGE WHIRLPOOL WFE515S0ES0 Call 585 732 4854 replaced right front burner and switch for not keeping temp. The left rear switch was wrong part. The harness was burned at a connection. Getting switch and returning later today to replace. WPW10434452; saved tckt
Steve M.
COOKTOP KITCHENAID KICU569XBL0 Sr#7725850880 tested cooktop and all the burners worked as expected. Power is good . Called tech line to document. No error codes and heated as expected. Took part and found no evidence smoke or discoloration on any connections.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit is not cooling due to an inefficient compressor. Ordering compressor and the evaporator just in case the unit has a low charge; ordrng 1 W11209866 (compressor) and 1 W11256565 (evaporator)
David L.
DISHWASHER KITCHENAID KDTE104ESS4 Dispenser is not opening due to the control kit sending voltage. Ordering control. Part covered under 60 month warranty; ordrng 1 W11084331 (cntrl-elec)
Evan E.
DISHWASHER WHIRLPOOL WDF520PADM3 Customer stating that unit was not draining. Upon inspection discovered that unit had debris in drain pump causing impeller not to spin. Also drain line extension was clogged causing contribution to issue. Removed debris from pump and cleaned drain line with vacuum. Unit is now draining as it should. Ran test cycle to confirm. Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Replaced user interface for over cooling in fresh food section.
David L.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Spoke to Techline about fill tube freezing . Verified heater operation and used diagnostics to thaw tube. The globe is recommending replacing the controlSR7725854179; ordrng 1 W10878993 (cntrl-elec)
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 WM1FBM1APL1 found ice and frost on evaporator. Ice stopped fan. Removed all ice and frost. Replaced defrost thermostat. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
David L.
FREEZER WHIRLPOOL WRT318FZDW05 "Installed drier and evaporator due to no cooling. Every suction tube joint on the coil slipped off until there was no longer room to attatch the evaporator with the lock ring tool. Called Techline. Unit is unrepairableSR 7725856031 ; ordrng 2 W10890128 (coupler)s and 4 W10891067 (coupler)s and 3 W10894060 (coupler)s, dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"
David L.
RANGE WHIRLPOOL WFG550S0HZ1 Replaced burner head again and cap. Burner light instantly. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Found freezer door open on lower left side causing ice build up. Pics attached. Removed ice for the customer as a courtesy. Door is sealing well
David L.
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Installed freezer kit due to frost customer to monitor
Shaiman C.
DRYER MAYTAG MEDB835DW4 Unit will not turn on. All fuses tested fine. Suspecting faulty control board and user interface. ; ordrng 1 W11026442 (USER INTERFACE ) and 1 W11133021 (CONTROL)
Evan E.
DRYER AMANA NED4655EW1 Customer stating that unit is not heating consistently. Ran test cycle with thermocoupler inside drum to measure temperature. Unit was not cycling temperature as it should. After first initial heating unit would not maintain temperature. Ordering thermostat ; ordrng 1 WP3387134 (THERMOSTAT )
Shaiman C.
DRYER GE DCCD330GD0WC "Blower wheel fell off of motor shaft and faulty bearing both contributes to the noisy operation. Ignitor is turning on but no flame. Blower wheel, motor, bearing, and flame sensor should be replaced. Customer declined further repair."
Shaiman C.
WASHER MAYTAG MHW3505FW1 Customer concerned about unit having a “mind of its own”. Unit would act erratic and not respond to functions. Replaced user interface. Unit testing good.
Steve M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found ice box not sitting level while refrigerator is level. Too quick pics. It is also con-caved in center. Causing water to pool in left side of ice maker and leak. Replaced ice maker before I notice the deformed box. left valve with customer. ; ordrng 1 W11242954 (ICE BOX)
Evan E.
DRYER KENMORE 110.659224 Customer stated that unit will not heat. Upon inspection discovered that heater tested open. Unit will also need thorough cleaning upon replacement. Quoted customer to clean unit and replace heater. Customer would like to proceed. Ordering heater. ; ordrng 1 WP3387747 (HEATER)
Shaiman C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit would not turn on. Wire caps on L1 were not tightened down correctly resulting in no power to unit. Secured wire connection. Unit testing good.
Shaiman C.
WASHER WHIRLPOOL WTW6200SW2 "Unit will not complete auto verification cycle. When agitation is tested, OL code appears in diagnostic mode. Motor should be replaced. ; rqstng P&A on 1 WPW10419333 (MOTOR), states that autho needed"
Shaiman C.
WASHER MAYTAG MHW3505FW1 Replaced drain pump. Unit testing good.
Evan E.
DRYER MAYTAG MEDC465HW0 Customer stated that door would not shut properly. Upon inspection discovered that catch on door was not even causing catch not to secure itself on latch. Replaced catch and tested door. Had customer test door also. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Shaiman C.
DRYER WHIRLPOOL WGD4800XQ4 "No issue present with the dryer. However, attention was brought to the washer. New job created for the washer. Dryer testing good."
Steve M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found led control board interfering with power to rest of u it and it stopped cooling. Removed power to led board and refrigerator started cooling. ; rqstng P&A on 1 W10830288 (cntrl-elec)
Steve M.
REFRIGERATOR AMANA DRS2663BC Found primary water valve leaking. Ordering valve; ordrng 1 EDR4RXD1 (water filter) and 1 WP12544002 (valve-inlt)
Steve M.
WASHER MAYTAG MHW8200FW0 "Found F1E1 act error code when unit tries to spin. The washer would agitate but not spin. Pump tested good. Ordering acu control. ; rqstng P&A on 1 W11201292 (CONTROL ), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
David L.
REFRIGERATOR KITCHENAID KRFF507HPS00 Unit is not dispensing water due to a restriction in the dual valve. Ordering valve; ordrng 1 WPW10341329 (water valve assy)
Steve M.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Found Ff evaporator drain was plugged and ice under tray. Removed ice. Unplugged drain. Caulked the drain tube in machine compartment to prevent warm air from entering the Ff compartment.
Steve M.
WASHER MAYTAG MVWB755DW0 Tested washer and inspected between tubs for long drain error. The drain worked as expected during testing and found no debris obstructing the pump. The wash tests good.
David L.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit is not cooling but is running. No frost pattern at all. Ordering evaporator suction line, and compressor; ordrng 1 482801 (mount-tray) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Steve M.
REFRIGERATOR MAYTAG MFI2269FRZ03 Heated and reformed gasket again to seal better. Caulked gaps in liner where it meets the cabinet. The freezer door is sealing.
Evan E.
RANGE FRIGIDAIRE PLGS389ECI Customer stating that control is shutting off when running bake cycle. Upon arrival to home ran test bake cycle. Unit began to preheat to 350 then display went blank. Unit rebooted itself. Attempted to run bake cycle again. Unit was maintaining 350 degrees for 20 mins then when opening door control completely went blank. Unit will need control board. Top burners are still functional
David L.
RANGE WHIRLPOOL WFG525S0HB1 Front left burner was not lighting. Replaced burner head and adjusted simmer. The burner now lights much better
Dave F.
RANGE KITCHENAID KFGG500ESS2 Unit is not lighting the gas . Needs new burner head for right front . Ordering Burner WPW10515455 . Send part to customer.; ordrng 1 WPW10515455 (burnr-head (SHIP PART TO CUSTOMER))
Dave F.
MICROWAVE WHIRLPOOL WML55011HS2 "Unit is not heating . Called techline SR 7725841405 checked power relay on board didn't have 120v when door was closed . Could be due to a bad switch . Replaced interlock. Tested unit again . Same issue . Ordering control W11129648 , filter board WPW10531156, transformer W11024976 , diode W11256462 , magnetron W11115131 . Will try control board .ordering other parts to have on hand .; ordrng 1 W11024976 (transformr) and 1 W11115131 (magnetron) and 1 W11129648 (cntrl-elec) and 1 W11256462 (diode) and 1 WPW10531156 (filter)"
David L.
REFRIGERATOR AMANA TM17TBW Inspected unit for abnormal sounds. Could not replicate. Inspected condenser fan for wear. Looked okay. Evaporator fan looksOkay. Many parts are discontinued on this model. Cleaned condenser as a courtesy. Verified defrost operation.
David L.
WASHER MAYTAG MVWX655DW1 The washer would not completeCycles due to a broken armature on the actuator. Replaced the actuator and ran calibration. Unit tested good; used 1 W10913953 (ACTUATOR) from stock
Dave F.
RANGE WHIRLPOOL WFC310S0EB3 F9E0 mis wired error code . Unit needs new harness W11226234 and block terminal W10245259 ordering parts .; ordrng 1 W10245259 (block-term) and 1 W11226234 (harns-wire)
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ice maker wasn't working . Wouldn't cycle . Replaced ice maker . Cycled unit tested good . Checked water flow was slow . Opened and closed self piercing valve . Water flow is now faster . Center rail that holds the crisper drawer is broken . Needs new rail WPW10326469 , frame WPW10329866 , trim WPW10231345 , ordering filter bypass W11395888; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10231345 (trim-shelf) and 1 WPW10326469 (rail-centr) and 1 WPW10329866 (frame)"
David L.
RANGE MAYTAG MEW9527FZ02 Oven had a door latch code after selfClean but is operational. Unable to recreate failure. Door motor testing good. Customer would like to monitor
Evan E.
WASHER WHIRLPOOL WTW5000DW1 Customer stated that unit was stuck in wash cycle. Checked for codes upon arrival. Unit was displaying error code f5e2 for lid lock fault. Attempted to run test cycle. Latch will not lock. Replaced lid lock and ran test cycle again. Unit completed cycle as it should. Ran drain & spin to confirm function outside of test mode. Unit tested good
David L.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control with updated version due to excessive humidity. Water tubes ordered were not correct. Reordering tunes; ordrng 1 W10764297 (tube-water) and 1 W10906064 (tube-water)
Dave F.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Replaced both fresh food door gaskets and freezer gaskets due to tearing and not sealing . Doors are sealing . Sealed the cabinet with silicone both fresh food section and freezer .Tested good .
Evan E.
RANGE KITCHENAID KICU509XSS00 Replacing fuse on IPC board due to unit blowing fuse and not heating left side burners. Replaced fuse. Attempted to test burners and fuse had blown in the process of doing so. Shut off power to unit and replaced IPC board. Reinstalled all parts. Tested burners after configuring cooktop. Unit tested good
Evan E.
DRYER WHIRLPOOL WGD92HEFW0 Replacing side panels due to units drum rubbing up against side walls and eventually cutting hole in side walls from drum. Replaced both side panels. Ran test cycle. Unit tested good
Shaiman C.
WASHER WHIRLPOOL WTW4855HW1 Agitator fell off again. Contacted tech line. Agent suggests to replace gear case and bolt at the same time. Replacing gear case and bolt. SR: 7725844677; ordrng 1 W11035747 (GEARCASE )
Dave F.
RANGE WHIRLPOOL WFE540H0AW0 Replaced trim vent due to being broken and not staying connected to the oven door .tested unit . Tested good .
Shaiman C.
DRYER AMANA NED4655EW1 Customer concerned about door not closing properly. Issue was caused by a loose screw on the hinge. Tightened screw. Repair successful.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE
Steve M.
DRYER ADMIRAL AED4675YQ1 "Replaced white thermal fuse for no heat. The dryer is heating as expected. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"
Steve M.
DISHWASHER KITCHENAID KDTE334GPS0 Found user interface was unresponsive. Removed and attached connection at the ui and it started working but with no sound at all. Ordering UI; ordrng 1 W11165145 (CONSOLE)
Shaiman C.
DRYER ROPER RGD4640YQ2 Support roller showed heavy wear; causing a loud noise during use. Installed maintenance kit and tested vent. Unit testing good. Repair successful. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Evan E.
WASHER MAYTAG MHW5630HC0 Customer stated that unit was flashing the spin cycle setting when trying to start unit. Attempted to run cycle. UI was acting very erratic. Would not allow tech to select commands. Unplugged unit to let control reset. Once resetting control could not replicate issue. Ran diagnostic cycle to confirm function. Ran drain/spin cycle. Unit tested good
Shaiman C.
WASHER MAYTAG MVWX655DW1 Customer stated that the unit would not work. F5E2 error code stored. Lid would not lock in manual diagnostics. Replaced lid latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Shaiman C.
WASHER AMANA NTW4705EW0 Customer concerned about the unit getting stuck in the wash cycle with no water in the tub. F8E1 code stored. Cold water would not dispense in manual diagnostics. Cold water valve was off due to recent pipe repairs. Turned on water valve. Ran auto verification cycle and watched machine go to rinse cycle with customer. Unit testing good.
Dave F.
RANGE GE JBP23DR2WW Right front burner switch failing ordering new switch WB24T10025; ordrng 1 WB24T10025 (infinite switch)
Dave F.
DISHWASHER WHIRLPOOL WDF550SAHB Drain pump is very loud . Ordering pump W11226877 . Water is not draining consistently after cycle . Order control W11230457; ordrng 1 W11226877 (pump-drain) and 1 W11230457 (cntrl-elec)
Dave F.
WASHER WHIRLPOOL WTW8040DW0 Replaced user interface due to no operation. Sprayed new user interface board with dielectric grease . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Steve M.
DISHWASHER MAYTAG MDB4949SDZ0 Removed pump and removed debris from pump area for not draining properly. The dishwasher tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Steve M.
WASHER WHIRLPOOL WFW75HEFW0 Fo7 do the pump clean out that the customer can not access was full of lint causing unit to not drain. Removed back and cleared clean out. The washer tests good.
Shaiman C.
DRYER KENMORE 110.7088299 Unit would shut off during use due to a faulty thermistor. Replaced thermistor. Unit testing good. Vent also testing good.
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced freezer led due to lights not illuminating in the freezer and fresh food section. Unit tested good.
Shaiman C.
WASHER MAYTAG MVWX655DW1 Replaced valve housing assembly and ran test verification cycle. Unit testing good.
Shaiman C.
FREEZER MAYTAG MZF34X16DW04 Applied silicone to the freezer cabinet. Repair successful.
Evan E.
WASHER AMANA NTW4516FW3 Customer stated that unit did not finish cycle. Upon inspection checked for error codes. Unit was displaying basket speed fault code f7e1. Ran tachometer verification test. Shifter passed test. Discovered that cam but was loose causing pulley not to be aligned with motor pulley. This was causing issue. Tightened cam nut and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Evan E.
WASHER MAYTAG MVWC450XW4 Customer stating that unit is very loud while in spin. Upon arrival checked for error codes. Unit was displaying f7e1 for basket speed fault. Ran test cycle. During spin portion of cycle could hear that gear case bearing is failing. Quoted customer to replace gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee
Evan E.
DRYER MAYTAG MGD8200FW0 Replacing UI due to unit not consistently accepting commands. Replaced UI and tested all functions. Unit tested good
Evan E.
REFRIGERATOR MAYTAG MFI2269FRZ03 Replacing freezer door gasket due to top left corner of gasket leaking air into freezer causing small amount of ice to build in top left corner. Replaced gasket. Customer to monitor if issue persists. Unit tested good
Evan E.
WASHER WHIRLPOOL WTW7300DW1 Replacing control due to unit continually Adding time to end of cycle when cycle is finished. Replace control. Ran calibration cycle. Ran quickwash while in home with customer to confirm function. Unit progressed through cycle as it should. Unit tested good
David L.
DRYER WHIRLPOOL WED4850HW0 Customer is experiencing long dry times. The vent goes up to the roof of a 4 story building and the dryer is in the basement. Explained why this is causing long dry times to the customer. Vent tested poor. Recommending customer have venting rearranged.
Shaiman C.
WASHER MAYTAG MVWX655DW Replaced drain pump. Hub was also worn out. Replaced hub and washplate. Unit testing good.; used 1 W10528947 (HUB) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replac d ice maker for open motor on ice maker. The ice maker passed test in harvest mode.
Steve M.
RANGE MAYTAG MER6600FZ1 Replaced right rear burner for open burner. The stainless is coming off door. Glued stainless to door and taped until it dries. The range tests good.
Steve M.
RANGE WHIRLPOOL GFG471LVS0 Found the wire to the door switch came loose and the customer could not put unit in sabbath mode due to it is part of the process. Tightened wire and the oven goes in sabbath as expected.
Steve M.
REFRIGERATOR GE GFE29HMEEES Replaced control due to update stopped all fans from running. The freezer fan started running after install. The FF fan started to work also. The refrigerator tested good.
Steve M.
DISHWASHER KITCHENAID KUDS301XWH7 Replaced the upper rack adjusters for falling top rack. The dishwasher tested. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
David L.
OVEN WHIRLPOOL WOS92EC7AS02 Unit was not responding due to an open control fuse. Replaced fuse and tested fan and elements. Unit testing good
David L.
OVEN MAYTAG MEW7527AW01 Unit was not heating due to an open control fuse. Replaced fuse and tested blower and elements. Unit testing good.
David L.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer is experiencing a leak under the unit. Water was shut off when I arrived. Rolled unit out to inspect the water valve that has failed twice before. Watched valve during use. Did not find evidence of a leak at the valve. Found a puddle of water under the drain tube that was plugged. Cleared tube and inspected drain pans.
David L.
WASHER WHIRLPOOL WFW75HEFW0 The detergent was not entering the machine normally due to a mis adjustment of the dispenser cup. Readjusted cup so that the detergent would mix with the water
David L.
RANGE WHIRLPOOL WFG550S0HZ1 Spoke to customer. Preordered regulator and caps. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10602001 (valve-gas)
Dave F.
DRYER WHIRLPOOL WED4815EW1 Checked heating element 10 ohms . Thermal fuse is good . High limit is good . Unit components tested good.. unit tested good .
Dave F.
WASHER KENMORE 110.2071299 Motor retainer rusted and wasn't holding the motor and transmission together. Suggested replacing coupler 285753A and motor retainer WPW10086010 . Customer wasn't sure about repair . Was able to zip tie motor mount and bracket together . Tested unit . It is working . Customer may seek new unit If it breaks .; dspstn on spec-tagged invntry: 1 285753A COUPLING
Steve M.
RANGE GE JBP66DM1CC Customer complained of oven not heating. On arrival the the oven over heated to almost 500 degrees during preheat. The oven needs a control board. Quoted customer ; rqstng P&A on 1 WB27T11012 (faceplate ) and 1 WB27T11311 (range oven elec cont)
Dave F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Called techline SR 7725510570 this is a reoccurring issue with the fresh food evaporator frosting up . Techline said that there is no further suggestions with unit to have it fixed . Techline deemed unit unrepairable . Defrosted unit for the mean time to get customer cooling . Customer will contact customer service . Trade care team SR 7725774334 . Unit is unrepairable.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Steve M.
WASHER WHIRLPOOL WFW95HEXW0 Customer repaired machine prior to visit
Dave F.
DISHWASHER GE GDT655SGJ0WW Replaced main control and user interface. The user interface that came from GE was faulty. Put in the old user interface board . Tested unit . Tested good . Customer will contact GE about user interface board . Customer will try unit and see if it's working properly. .
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Sr#7725834340 s6163 found control not sending power to defrost heater. Quoted customer 573.39 and they denied the quote. Part covered under loyalty retention program. ; ordrng 1 W11089236 (cntrl-elec)
David L.
REFRIGERATOR MAYTAG MFX2676FRZ00 Replaced evaporator cover and evaporator motor harness due to the fresh food evaporator not defrosting. Customer to monitor
Shaiman C.
WASHER WHIRLPOOL MHW6630HW0 "Customer states unit has not leaked since last visit. If leaking should occur again, return with W11314648."
David L.
WASHER MAYTAG MVWC415EW1 Unit not washing clothes due to unit unit not sensing properly. Calibrated unit back to factory setting to reset control after motor and belt were changed
David L.
REFRIGERATOR GE GFSS6KKYCSS Defrost drain is frozen and is causing water to build up under the crisper. Unit needs a drain heater. Ordering heater clip; ordrng 1 DA61-06796A (bulb clip)
David L.
DRYER MAYTAG MEDC215EW1 Checked dryer. Dryer was operating as expected.
Dave F.
WASHER WHIRLPOOL WTW8040DW4 F8E1 long fill error code . F3E2 inlet temp fault . Tested unit in diagnostics. Water valve is not working . Ordering housing W11173597; ordrng 1 W11173597 (housing)