We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Penfield, NY 14526
James
Job Details: 04/21/2021
"Q1 n. Q2 n. Q3 n. Rh adjuster broke off. Replaced adjuster and inspected rails. Left rails with customer; dspstn on spec-tagged invntry: 1 W11259785 TRACK 1 W11259786 TRACK , and 1 WPW10546503 ADJUSTER"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Penfield, NY 14526
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit not powering on. L2 melted on terminal block. Power cord unaffected. Need wire harness and terminal block. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11501975 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairport, NY 14450
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Diverter runs but water does not circulate. Need pump. ; schdld next appmnt for 4/23 FRI !
We serviced a
KITCHENAID RANGE
Model KECC502BBL2
Near Penfield, NY 14526
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Replaced lr element and switch. Tested all elements and all LEDs. Unit functions properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Webster, NY 14580
Evan
Job Details: 04/21/2021
Customer stated unit would not progress through wash cycle and was not filling. Checked for error codes. Unit displaying code f8e1 for long fill. Discovered cold water valve solenoid is causing issue. Valve is already on order. ; schdld next appmnt for 4/22 THU 4 pm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Fresh food air damper is noisy. Ordering damper.; ordrng 1 WPW10479155 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Replaced inverter due to unit not cooling. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Livonia, NY 14487
Steve
Job Details: 04/21/2021
Found refigerator did not go into defrost and evaporator was encased in frost. Found heater wire connection was separated. Connected heater wire and defrosted evaporator.
We serviced a
MAYTAG DRYER
Model MED8765FW0
Near Macedon, NY 14502
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 no Service covered under 100625. Complaint of door not closing. Inspected door and found hinges have failed. Ordering new hinges. Customer states extended warranty on unit. Parts marked tentative. Customer will contact warranty company to arrange warranty covered repair.; rqstng P&A on 1 W11371722 (Hinge right) and 1 W11376139 (Hinge left)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Webster, NY 14580
Tanner
Job Details: 04/21/2021
After 2nd inspection deemed harness did not need to be replaced. Repaired harness and replaced terminal block. Unable to test unit due to no available outlet.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Rochester, NY 14612
David
Job Details: 04/17/2021
The ice maker is making ice but the ice is clumping at the bottom of the bin. Warm air is entering the ice cold part meant through the door. Ordering freezer door. ; ordrng 1 LW11026428 (Door)
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near Hilton, NY 14468
David
Job Details: 04/17/2021
"Replaced pump, harness. And pressure switch due to pressure system fault. Ran rapid wash to verify repair. Checks ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Rochester, NY 14616
David
Job Details: 04/17/2021
Customer has experiencing cleaning issues. Found f7-1 heater error in diagnostics. Customer stated that silverware was recently removed from tub bottom near float. This was likely the cause of the heating error. Ran diagnostics to clear heater error. Unit testing good in diagnostics.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Rochester, NY 14616
David
Job Details: 04/17/2021
Unit was making and screeching noise during use. Found that the belt idler was sticking causing the noise. Replaced idler pulley and cleaned rollers. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14607
Evan
Job Details: 04/17/2021
Customer stated that knob was broken on timer. Discovered that stud that knobs sits on timer is broken off causing customer toNot be able to make cycle selection. Ordering timer. Customer has paid in full ; ordrng 1 S&H and 1 WPW10185982 (TIMER)
We serviced a
KENMORE DISHWASHER
Model 665.743833
Near Rochester, NY 14617
David
Job Details: 04/17/2021
Customer concerned with dishwasher pod not dissolving. Ran diagnostics to test dispenser function. Dispenser opened normally every time. Put a deferment pod in the dispenser to see how it would fall. Pod fell into the bottom of the tub normally and dissolved. Checked float switch for debris. No debris in float. Tested dispenser several more times to verify function. Recommending that the front portion of the lower dish rack be kept clear of tall items that may interfere with the dispenser door. This will prevent the pod from falling in the corners.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Rochester, NY 14621
Evan
Job Details: 04/17/2021
Customer stated that bake element has broken. Discovered that element is testing open causing unit not to run bake cycle. Ordering bake element ; ordrng 1 W11182108 (BAKE ELEMENT)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Irondequoit, NY 14617
Evan
Job Details: 04/17/2021
Customer stating that unit was not dispensing detergent correctly and was not washing. Checked for error codes upon arrival. Discovered code 4-3 for wash motor not running. Observed unit with clear plastic door on unit. Unit will fill but never pump water through spray arms. Confirmed that detergent door is functioning. Ordering wash motor ; ordrng 1 W11085683 (WASH MOTOR )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Irondequoit, NY 14609
Evan
Job Details: 04/17/2021
Customer stated that unit was just installed and was not draining. Ran cancel /drain cycle cannot hear pump running. Inspected drain pump discovered that connector for pump was unplugged. Reseated connector. Ran unit to confirm function. Ran diagnostic cycle. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victor, NY 14564
Dave
Job Details: 04/17/2021
Lid is broken at the hinge .unit wont run . Ordering lid W11259006.; rqstng P&A on 1 W11259006 (lid)
We serviced a
WHIRLPOOL OVEN
Model WEG730H0DS0
Near Victor, NY 14564
Dave
Job Details: 04/17/2021
Unit not lighting made adjustments to the ignitor .unit starts everytime without the cover on . Once the cover was installed unit would not light . Found flame baffle was warped . Adjusted the baffle and tightened all screws and the screws to the cover that go to the liner . Unit is now starting everytime . If problem persists order WPW10324262 ignitor
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Fairport, NY 14450
Dave
Job Details: 04/17/2021
Replaced bellow and tested unit in diagnostics. Unit tested good .
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near West Henrietta, NY 14586
Dave
Job Details: 04/17/2021
Didnt find a leak . Spoke with customer about cycles . Fixed drain house .customer will try unit . Calibrated unit and ran auto diagnostics.
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS4
Near Rochester, NY 14617
David
Job Details: 04/17/2021
"The light triac on the control is fused and is powering the light on all the time. Ordering control. ; ordrng 1 W10849846 (Control), dspstn on spec-tagged invntry: 1 8206232A BULB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Geneseo, NY 14454
Dave
Job Details: 04/17/2021
replaced wash pump and tested unit in diagnostics. Unit tested good .
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Rochester, NY 14617
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit not filling icemaker. Found fill tube frozen. Tested water at lower hinge. Defrosted water line in door. Tested icemaker and it filled properly. Customer is to monitor if problem persists replace door and ice bin.
We serviced a
WHIRLPOOL WASHER
Model WTW4930XW3
Near Rochester, NY 14617
David
Job Details: 04/17/2021
Replaced suspension due to basket becoming out of balance. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Scottsville, NY 14546
Steve
Job Details: 04/17/2021
Sr# 7730529435 customer states that randomly the washer stops mid cycle and buzzes. The customer shakes machine or resets power to get it working again. Tested in diagnostics and found no error codes. The washer passed diagnostic tests. Called tech line and they want washer on dedicated circuit. Ordering line filter and control. ; ordrng 1 W11033573 (Line filter) and 1 W11481108 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Rochester, NY 14626
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit intermittent to make ice. Icemaker motor seized. Need icemaker. Call customer to schedule; rqstng P&A on 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
Q1 no Q2 no Q3 noComplaint of no/poor spin. Only on bulky loads.Following stored errors.F7E7 motor unable to reach target RPMF0E2 oversuds errorRan auto diagnostic without error. Ran tachometer test and speed sensor testing good. Lid lock testing good. Ran spin with basket under load of water and no belt slip. Customer states running clean cycle regularly but not using cleaning products intended. Advisd to run clean washer with afresh products. Overdosing of soap during use or residual soap in machine may be causing oversuds which will limit spinspeed. Primary user of this machine not available to find out other use and care habits. Did observe that on bulky items wash option the default spin is set to medium. Service call incomplete due to customer dissatisfaction with technician. ATEC will reach customer for a follow up appointment with a Sr. Technician.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
Q1 no Q2 no Q3 noReplaced lid. Tested unit via auto diagnostic and unit tested good.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
Original dispatch for Maytag Dishwasher with dishwasher ms/serial. Updated information to reflect unit in warehouse that actually needs service.Complaimt of dryer not working. Found line 1 burnt up at block. Harness is burnt so high up that this unit cannot be repaired via splice. Ordering terminal block and new upper harness.; rqstng P&A on 1 279320 (Terminal block) and 1 W11164041 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Fairport, NY 14450
Steve
Job Details: 04/17/2021
Replaced pump and found the drain line restricted from pump to anti siphon break. Cleared line with plastic hose and the dishwasher is now pumping. If problem persists preorder WPW10545278 drain hose.
We serviced a
WHIRLPOOL DRYER
Model MEDP475EW0
Near Macedon, NY 14502
Steve
Job Details: 04/17/2021
Replaced motor for open start winding. The dryer tested good.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rochester, NY 14624
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit non responsive with lid locked. 123v to control. Disconnected all connectors from control and bypassed filter unit still non responsive 0v to ui. Need control. Can't open lid without breaking latch. Suspect latch shorted board. ; ordrng 1 W11498803 (Control) and 1 W11394572 (Latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Webster, NY 14580
Tanner
Job Details: 04/17/2021
"Q1 no Q2 no Q3 noComplaint of upper rack falling off. Inspected and found adjusters have failed. Replaced left and right adjuster. Ran autodiagnostic. No stored errors. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Farmington, NY 14425
Steve
Job Details: 04/17/2021
Rc evap thermistor was at 91 in diagnostics. Causing no cool in ff. The evap was full of frost. Removed frost and replaced thermistor. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Rochester, NY 14624
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Unit will start a new cycle after cycle is complete. Replaced control panel and tested. No errors. Customer is to monitor if problem persists replace control board
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Pittsford, NY 14534
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Icemaker not cycling. Found heater terminal melted in icemaker. Icemaker ordered does not fit this model of refrigerator. Parts breakdown is incorrect. Door gasket torn. Dispenser gasket loose. Need parts. ; rqstng P&A on 1 W10882923 (Icemaker) and 1 W10830274 (Gasket) and 1 WPW10287601 (Gasket)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Rochester, NY 14623
James
Job Details: 04/17/2021
Q1 n. Q2 n. Q3 n. Replaced pts switch and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVWB300WQ0
Near Rochester, NY 14616
David
Job Details: 04/17/2021
Unit was not draining due to items getting stuck underneath the wash basket and into the pump housing. Removed tub to retrieve items. Found that the pump impeller has separated from the shaft preventing it from draining properly. Quoted for pump customer will let us know; rqstng P&A on 1 W10536347 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Canandaigua, NY 14424
Steve
Job Details: 04/17/2021
Replaced freezer led for no lights in freezer or fresh food section. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
MAYTAG WASHER
Model MVWB835GW0
Near Rochester, NY 14606
Tanner
Job Details: 04/17/2021
Wrong part. Ordering correct agitator for this unit.; rqstng P&A on 1 W11161960 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model LE7810XPN0
Near Rochester, NY 14612
David
Job Details: 04/17/2021
Unit is making a loud noise due to a worn roller. Ordering roller ; ordrng 2 349241T (Roller)s
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Rochester, NY 14618
James
Job Details: 04/17/2021
"Q1 n. Q2 n. Q3 n. 60 months Maytag warranty. Replaced lock and controls. Replaced stator, rotor, cam, and bolt. Calibrated and ran test 11. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10752189 SCREW and 1 W10810403 LID LOCK ASSY"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Rochester, NY 14610
Evan
Job Details: 04/17/2021
Customer stated that unit would not run through cycle. Checked for stored error codes. Unit was displaying code 9-1 for long drain and 8-1 for long fill. Discovered that old water was shut off going to unit. Turned water back on. Removed drain pump filter and found filter clogged with debris. Removed debris. Reinstalled filter. Reassembled unit. Inspected air trap. Air trap is clear. Ran diagnostic cycle to confirm function. Unit completed test cycle as it should. Ran unit on normal cycle to confirm function outside of test mode. Unit now progressing through cycle as it should. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Spencerport, NY 14559
Tanner
Job Details: 04/17/2021
Q1 no Q2 no Q3 noComplaint of banging noise when pulling water in. Later on in the cycle there is a gunshot sound the unit.Ran whole load of laundry. Confirmed noise is water hammering. Reccomended customer install water suppressor. Customer still dissatisfied with wash quality. Customer lives on farm. Garments are typically well soiled. Advised to wash heavily soiled items in smaller loads. No repairs needed. SR7730535180
We serviced a
WHIRLPOOL RANGE
Model RF263LXTS3
Near Rochester, NY 14623
Evan
Job Details: 04/15/2021
Replacing control due to unit displaying F2E0 code for internal board failure. Replaced control. Ran preheat to 350 unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Scottsville, NY 14546
Evan
Job Details: 04/15/2021
Customer stated the unit was making a screeching noise while in spin and agitation. Checked for error codes. Discovered F7E5 code for basket speed fault. Ran unit and immediately heard noise. Discovered that cam but had come off and pulley and cam were partially detached from gearcase. Removed belt cover. Reassembled cam and attached pulley. Tightened but with loctite. Tested unit. Unit now agitating and spinning as it should. Cannot replicate noise. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW2
Near Rochester, NY 14624
Evan
Job Details: 04/15/2021
Replacing suspension due to basket bouncing while in use causing unit to throw off balance load code. Replaced suspension & tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS5
Near Rochester, NY 14624
Evan
Job Details: 04/15/2021
Customer stated that unit was leaking water from freezer. Discovered ice build up at evaporator due to plugged drain hole. Cleared ice and installed updated drain hose kit. Reassembled unit. Unit tested good Use code S38253 to cover parts ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rochester, NY 14619
Evan
Job Details: 04/15/2021
Replacing motor due to original motor causing unit not to spin. Replaced motor. Tested unit. Unit tested good
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Rochester, NY 14618
Evan
Job Details: 04/15/2021
Replacing idler pulley due to unit producing squealing sound while in use. Replaced idler pulley tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of no spin. Will spin when requesting drain and spin. Followimg stored errors:F7E5 shifter faultF7E1 basket speed faultRan auto diagnostic cycle. Completed without issue. Ran manual spin and nomissue. Ran drain and spin and noise present during spin especially when starting to spin. Examined undercarriage and found gearcase oil on motor cover. Oil also spread onto lower drive components. Gearcase friction causing basket not to reach target spin. Oil causing slipping sounds. Orderimg new gearcase and drive line components. Tub ring is chipping away leaving sharp points tub. Ordering new tub ring.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Splutch kit) and 1 WPW10006384 (Drive belt) and 1 W10528947 (Drive hub) and 6 WP8533953 (Hub screws)s and 1 WPW10556325 (Tub ring)
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS01
Near Webster, NY 14580
James
Job Details: 04/15/2021
Dropped off part
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Webster, NY 14580
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Replaced cooling fan and tested. Preheated oven and fan turned on properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of no drain. Unit full of water on arrival. Customer states when draining unit hours after cycle complete it will drain. Followimg stored errors:F6E4 float switch openF8E2 fill valve electrical problemF5E1 door latch openRan auto diagnostic cycle and completed without issue. Drain pump is failing after multiple uses. Once drain pump cools down customer is able to run cancel drain cycle. Ordering new drain pump.; rqstng P&A on 1 W10876537 (Drain pump)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of loud drain. Ran complete diagnostic. Drain operating properly. Noise is stamdard. Reviewed use and care with customer.
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint of odor coming from machine. Reviewed use and care for unit. Inspected drain hose installation and found drain hose pushed over 20 inches down into stand pipe. This is causing waste water to siphon back into machine at end of drain. Trimmed drain line approx. 25 inchescand inserted 4 inches into stand pipe per manufacturer guidelines. Ran auto diagnostic cycle and unit testimg good.
We serviced a
MAYTAG DISHWASHER
Model MDB8949SAM1
Near Webster, NY 14580
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noComplaint piece fell out of machine.Inspected part and was a trim part from dispenser. Part is aesthetic only. Snapped trim piece back on to dispenser.F10E1 dispenser electrical problemF6E1 low/no waterRan auto diagnostic and cycle complwted without issue. Advised customer to leave trim piece out. Part is likely to fall off again and if lands on element could be a burn hazard.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Rochester, NY 14612
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noReplaced bellow gasket and tension ring. Tested unit and unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Rochester, NY 14608
Tanner
Job Details: 04/15/2021
Q1 no Q2 no Q3 noOriginal diagnosis incorrect. Needa new dual water valve. Customer paid 142.99 plus tax for a total of $154.53. Total cost for water valve is 94.49. Refund owed $60.04.; ordrng 1 W10179146 (Inlet Valve)
We serviced a
MAYTAG DRYER
Model MEDC300XW1
Near Lyons, NY 14489
Steve
Job Details: 04/15/2021
"Found the shaft on motor is stripped and belt will not turn. The rollers are also seized. Quoted for rollers, idler pulley, motor and blower that attaches to motor. Customer is going to decide on repair; rqstng P&A on 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 349241T (Rollers) and 1 WP691366 (Idler), ordrng 1 Shipping (Shipping), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clifton Springs, NY 14432
Steve
Job Details: 04/15/2021
The washer had long fill error code that was preventing wash. Found the cold water valve plugged at the valve screen. Cleaned the screen and recommended hose screens to prevent cold water from stopping again.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Williamson, NY 14589
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. F3e1 f9e1. Tested drain pump and it functions properly. Cleaned pressure hose and ran diagnostics successfully. Customer is to monitor.
We serviced a
WHIRLPOOL OVEN
Model WFE515S0EW0
Near Hamlin, NY 14464
David
Job Details: 04/15/2021
Replaced ERC and oven sensor. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Brockport, NY 14420
David
Job Details: 04/15/2021
Replaced ice maker. Ice maker homed when powered on. Customer to monitor after 24 hours.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Hilton, NY 14468
David
Job Details: 04/15/2021
Customer is concerned with the loud noise coming from the washer during the Fill cycle. Found that the washer was facilitating water hammer in the customers plumbing. This is a plumbing issue unrelated to the machine. Unit tested ok otherwise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB02
Near Brockport, NY 14420
David
Job Details: 04/15/2021
Left kick plate with customer lol
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Rochester, NY 14608
David
Job Details: 04/15/2021
Fresh food section is not cooling due to a stuck damper. Enter diagnostics to energize damper dampers clicking but will not move position. Ordering damper ATEC warranty; ordrng 1 W11087463 (Damper)
We serviced a
JENN AIR REFRIGERATOR
Model JFC2089HES
Near Webster, NY 14580
David
Job Details: 04/15/2021
Unit is only partially defrosting due to a failing compressor relay on the main control. The control is NLA. Defrosted evap. Unable to repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rochester, NY 14612
David
Job Details: 04/15/2021
Pre ordered damper ; ordrng 1 WPW10594330 (Damper)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Newark, NY 14513
Steve
Job Details: 04/15/2021
"Found out of balance load and over suds errors. The washer filled, agitated, spun and drained as expected. The washer tests good."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Rochester, NY 14626
David
Job Details: 04/15/2021
Oven sensor and ignitor. Checked oven temps with thermistor. Oven averaging temperature properly. Customer to monitor;
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW1
Near Rochester, NY 14618
Dave
Job Details: 04/15/2021
Replaced front glass . Unit is under 30 day warranty. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Williamson, NY 14589
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Unit was off and completely defrosted. One power was reset unit began cooling again. Dispenser intermittent to function. Need control and dispenser paddle; rqstng P&A on 1 W10843055 (Control) and 1 W10853387 (Pad)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Geneva, NY 14456
Steve
Job Details: 04/15/2021
Found the spin was In off position causing the clothes to come out wet and long cycle time. Turned spin on and save in user interface. Tested in diagnostics and the washer is working as expected.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near Rochester, NY 14612
David
Job Details: 04/15/2021
Replaced mag cap and diode. Noise. persists ordering transformer ; ordrng 1 W11334531 (Trsnsfirmer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Rochester, NY 14612
David
Job Details: 04/15/2021
Installed upper rack clip. Unit testing good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Geneva, NY 14456
Steve
Job Details: 04/15/2021
Found drain pump was rumbling. Removed clean out and drain pump is still rumbling is still not draining. Removed air trap and it is clear. The washer is stuck in drain with f3e4 error and did not reset after removing trap. The washer either needs a control board and pump or there is clothing stuck between basket and the door will not open. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Geneva, NY 14456
Steve
Job Details: 04/15/2021
Found ice forming on outside of ice bin. Customer states the ice maker was leaking. Ordering ice maker ; ordrng 1 W11129522 (Ice maker)
We serviced a
JENN AIR 50#IM 15' FS
Model JIM158XYRS0
Near Rochester, NY 14618
Dave
Job Details: 04/15/2021
Ice machine not making ice went into diagnostics unit not filling with water . Removed water filter unit started fill right away . Unit needs to water filter gave customer part number to filter F2WC9I1 . Unit tested good in diagnostics.
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Sodus, NY 14551
James
Job Details: 04/15/2021
"Q1 n. Q2 n. Q3 n. Unit not powering on. Found thermal fuse blown. Replaced fuse and tested. Element cycles off at 190 and on at 130, on all cycles. Need timer. ; rqstng P&A on 1 WPW10185982 (Timer), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BW2
Near Marion, NY 14505
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Replaced control and temp sensor. Preheated to 350. Heat cycles to 450-336. Calibrated oven and retested 445-310 400-320. Recommend waiting ten minutes after preheat is reached. Customer is to monitor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Walworth, NY 14568
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Unit not washing dishes. Water sprays out of spray arms but they do not rotate. Filter was clean. Need pump. Customer opted not to repair. Left part with customer. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
We serviced a
WHIRLPOOL RANGE
Model MGR6600FZ1
Near Penfield, NY 14526
Dave
Job Details: 04/15/2021
Left front burner not lighting everytime adjusted the burner location and cleaned the burner area . Unit is now lighting as expected
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Walworth, NY 14568
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Door handles stripped. Replaced door handles.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Geneva, NY 14456
Steve
Job Details: 04/15/2021
"Found the washer right front leg was up a little causing the washer to vibrate. Lowered leg and tested washer in manual diagnostics and automatic diagnostics. The washer functioned as designed with no abnormal noises. Tested with load of wet towels in washer. The washer filled, agitated, drained and spun out as expected. Calibrated washer"
We serviced a
MAYTAG WASHER
Model MEDC465HW
Near Geneva, NY 14456
Steve
Job Details: 04/15/2021
Found the dryer cord is burned at the power source. Showed customer and told them to have electrician replace the box and cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fairport, NY 14450
Dave
Job Details: 04/15/2021
Door alarm was not working right . Adjusted the doors so the door closes easier as the mullion was rubbing on the top . Adjusted the legs on unit . Found the left drawer was not staying on. Rails made adjustment to the shelf unit tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pittsford, NY 14534
Dave
Job Details: 04/15/2021
Ice maker cycling . But no water . Found ice maker fill tube was frozen thawed fill tube and cycled ice maker . Tested good .; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Pittsford, NY 14534
Dave
Job Details: 04/15/2021
Replaced damper control for noise and failing . Tested unit . Tested good .
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Geneva, NY 14456
Steve
Job Details: 04/15/2021
Replaced timer for not advancing.
We serviced a
WHIRLPOOL COOKTOP
Model RF314PXMQ2
Near Webster, NY 14580
James
Job Details: 04/15/2021
Q1 n. Q2 n. Q3 n. Unit shorted to ground. K2 broken from terminal block and shorting out. Need terminal block. Waive sc due to recent service on dryer and failure to pre order part. ; ordrng 1 WP9761958 (Block) and 1 Sh15
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Pittsford, NY 14534
Dave
Job Details: 04/15/2021
Reinstalled unit . One of the mounting screws had fallen out . Tested unit in diagnostics unit tested good.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Farmington, NY 14425
Dave
Job Details: 04/15/2021
Replaced the door gasket and both hinges . Tested unit . Tested good .
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBL00
Near Rochester, NY 14610
James
Job Details: 04/13/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Webster, NY 14580
Tanner
Job Details: 04/13/2021
Q1 no Q2 no Q3 noReplaced right side panel. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11233548 PANEL-SIDE-RGHT
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Rochester, NY 14617
Tanner
Job Details: 04/13/2021
Q1 no Q2 no Q3 noComplaimt of unit leaking from bottom. Removed rear cover and found drain hose disconnected from sump. Swept hose and sump for debris and found none. Reconnected hose and tested unit. No more leak and draining properly. Drain pump recently replaced on thinking. Reconnecting drain hose to new sump is part of repair. Service call covered under ATEC warranty. Hose is now properly secured to sump. If issue recurs order new drain line and hose clamp for return visit if customer opts to repair.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Webster, NY 14580
Tanner
Job Details: 04/13/2021
Q1 no Q2 no Q3 noReplaced drain pump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11497943 PUMP-DRAIN W/CHOPPER