We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14621
Evan
Job Details: 02/03/2022
Customer stated that unit was making noise. Found large amount of change in between and underneath agitator. Removed all change. Ran unit in spin and agitation to confirm function. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waterloo, NY 13165
Chuck G
Job Details: 02/02/2022
"Customer stated that the unit would not go into spin nor agitate. Upon doing a diagnostic test cycle i heard a humming noise that the motor was trying to work during the agitation and spin cycles but doesnt have enough power. Tested capacitor with the ohms setting on my meter and i saw no increase in ohms . Unit needs a capacitor. Ordering capacitor. ; ordrng 1 W11158830 (Capacitor), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Geneva, NY 14456
Chuck G
Job Details: 02/02/2022
Customer stated that the unit is not responding to commands. I verified that unit was not responding to commands but it would let me into the diagnostic test cycle which the unit did complete the test cycle successfully. I tried to reset the unit by unplugging it but the Console was still not responding in normal operation. Unit needs a console
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Geneva, NY 14456
Chuck G
Job Details: 02/02/2022
"Installed bellows , ran a diagnostic test cycle and inspected for any leaks. No leaks and unit is operating as it should. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Geneva, NY 14456
Chuck G
Job Details: 02/02/2022
Replaced fill valve and verified that there are no more leaks. Unit tested good ; dspstn on spec-tagged invntry: 1 W11434044 VALVE
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Geneva, NY 14456
Chuck G
Job Details: 02/02/2022
"Customer stated that unit would not lock or start. I discovered that the lid strike assembly is broken. Unit needs lid strike assembly. Ordering strike assembly (shows that the office has 5 in stock); ordrng 1 W11457841 (Strike assembly), dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH"
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX0
Near Lyons, NY 14489
Chuck G
Job Details: 02/02/2022
"Customer stated that the unit has displayed a F8E1 error code 5 times since he installed the unit in October, each time the code was displayed the unit would stop. I checked the unit for codes and found no other code then the F8E1 code. The unit is receiving 240v. I ran the cold water valve and the condensation valve in the diagnostic mode and it tested good. I then ran the cold water valve again and turned on the kitchen sink and the water to unit slowed down, then i flushed the toilet and the water to unit came to a crawl. I explained to the customer that the unit isnt getting enough water when the sink and toilet is running and that is a plumbing problem. Unit tested good"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS
Near Skaneateles, NY 13152
Chuck G
Job Details: 02/01/2022
"Customer stated that control pad was not working and the last thing they saw before it failed was a F2E1 error code for a stuck keypad. I confirmed the issue as the keypad is not responding. I inspected harness and its intact, then i tested incoming voltage on the control at pin 2P and its receiving voltage but control is not powering up UI. Ordering control. ; ordrng 1 W11100513 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Auburn, NY 13021
Chuck G
Job Details: 02/01/2022
Customer stated that the unit was shaking violently while in a high spin. While entering the diagnostic test cycle i noticed that the unit was sitting on the wrong size pedestal with no locks on the feet. I informed customer that she should get the correct pedestal for the unit and in the meantime that the unit needs to go directly onto the concrete floor in order for the unit to spin out without violently shaking.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Honeoye Falls, NY 14472
Chuck G
Job Details: 02/01/2022
"Customer stated that unit was not working and That there was a F9E1 ( long drain error code). I checked for error codes and confirmed the code, also found F0E2 code for over-suds. I cleaned the drain pump and reset the unit. I ran a diagnostic cycle and then a drain & rinse cycle, the unit operated normally. I explained to the customer about how much detergent that should be used. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Brighton, NY 14610
Chuck G
Job Details: 02/01/2022
"Upon arrival the noise was still happening durning the drain & rinse. I busted off old Wash plate and removed tub and cleaned out the debris from under the tub, i removed drain pump and cleaned debris from drain line as well. I reinstalled tub, wash plate and drain pump, ran several test cycles and the unit is operating and sound normally. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14609
Chuck G
Job Details: 02/01/2022
"Customer stated that the unit is off balance. I found errors codes F0E5 & F0E9 which are related to unbalanced loads. I leveled the machine and Ran test cycle, unit is working as it should. I explained to the customer on how to load the unit. Unit tested good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Skaneateles, NY 13152
Chuck G
Job Details: 01/31/2022
Customer stated that wheels for upper rack broke off. Confirmed that wheels were broke off and replaced upper adjuster assembly on both sides of rack with the conversion kit W10712394. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY and 1 W10712395 ADJUSTER
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Fairport, NY 14450
Chuck G
Job Details: 01/31/2022
Customer stated that lid was cracked and the door would not latch without pushing down on the door. I confirmed that the plastic housing that holds the left side hinge in place is cracked and the door needs to be replaced. Replaced door . Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Webster, NY 14580
Chuck G
Job Details: 01/31/2022
"Customer stated that the unit didnt finish a cycle and she smelled a burning smell. I ran a diagnostic test and unit operated as normal but i did hear that something was going on underneath the unit. I inspected hub which checked out fine . Then inspected gear case, belt, pulley and cam. Cam seemed alittle worn , replaced cam and pulley. I ran another diagnostic and drain & spin cycle. I could find no burning smell. Unit tested good ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Rochester, NY 14609
Chuck G
Job Details: 01/31/2022
Installed new board and the issue was still the same. After inspecting the motor and gear case i discovered grease. I removed the new board and replaced with the original board. I started a normal cycle and machine started cycle but was making a grinding noise. Unit needs a gear case and motor. Customer is electing to purchase a new unit. Please refund customer for the control. ; dspstn on spec-tagged invntry: 1 W11100602 CNTRL- ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near West Henrietta, NY 14586
Chuck G
Job Details: 01/31/2022
"Replaced adjusters on upper rack, Rack tested good. While i was there customer stated that she didnt think the unit was getting enough water because her dishes were not clean. I ran a diagnostic and noticed that unit was getting hardly no water at all. Verified that water was going to the fill valve and the fill valve is receiving 120v. Ordering fill valve ; ordrng 1 WPW10327249 (Fill valve), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Pittsford, NY 14534
Chuck G
Job Details: 01/28/2022
Customer stated that after initially starting cycle the unit would throw a error code and turn off. I found a F8E2 error code which is a dispenser motor error . I preformed a diagnostic cycle and i could not see or hear the dispenser motor running. There is a service pointer on the F8E2 error code. Ordering a dispenser motor ; ordrng 1 WPW10352973 (Dispenser motor)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Rochester, NY 14624
Chuck G
Job Details: 01/28/2022
"Customer stated that washer was making a loud noise when going into a spin. I ran a diagnostic test and discovered that the basket is very wobbly, then ran a drain and spin to confirm. I could not get Washplate out to inspect drive hub, i will have to break the Washplate out. Ordering drive hub, Washplate and tub ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Drive hub) and 1 W10752719 (Basket)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Rochester, NY 14624
Chuck G
Job Details: 01/28/2022
"Customer stated that unit was not heating. I confirmed that the unit was getting 240v , i checked for continuity at the heating element and it tested faulty. Replaced heating element and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Rochester, NY 14623
Chuck G
Job Details: 01/28/2022
"Customer stated that unit would not drain or spin, i ran a diagnostic cycle and the unit did drain and spin but there was roaring sound indicating that bearing is bad and needs to be replaced. Customer is electing to purchase a new unit and not repair ; dspstn on spec-tagged invntry: 1 W10435302 BEARING"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Pittsford, NY 14534
Chuck G
Job Details: 01/28/2022
"Customer stated that the control panel would stop functioning every evening and he would have to turn the power off to reset . I verified the situation by starting a cycle, canceling the cycle and restarting a cycle , the control was unresponsive . I replaced control and tested unit , unit tested good"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Perinton, NY 14450
Chuck G
Job Details: 01/27/2022
"Customer stated that there is a humming noise while the dryer is in use and that the door lock switch is not working. I verified that the two issues existed. I found that the blower housing didnt have a good seal on the blower which was causing a whistling sound, made an adjustment to housing and it fixed the problem. I also found that the door wasnt engaging the door switch, i adjusted door and it corrected the problem. Tested unit and unit tested good"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Macedon, NY 14502
Chuck G
Job Details: 01/27/2022
"Customer stated that the drain pumps runs all the time and door would not unlock , upon arrival the unit was unplugged. I inspected drain pump and found some items inside pump that was preventing the pump to drain. I removed items and cleaned out debris from drain pump then ran a test cycle in diagnostic mode which resulted in the unit operating as it should. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Brighton, NY 14610
Chuck G
Job Details: 01/27/2022
"Customer stated that he is hearing a strange noise while the unit is draining. I confirmed the noise while unit was in diagnostic mode , i ran a high spin and i could hear a clanking sound while the unit was in high spin. I ran another diagnostic cycle to confirm what i was hearing and the noise went away but in high spin i could hear that something is in the drum. I could not get the Washplate out to inspect drum without breaking it. Ordering Washplate ; ordrng 1 W10752283 (Washplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW04
Near Rochester, NY 14618
Chuck G
Job Details: 01/27/2022
"Customer states that the unit is shaking while in spin. I verified that the unit is shaking by putting the unit into a drain & spin cycle, while in a high spin there is a noise that indicates that the bearing is going bad. Unit needs an inner and outer drum replacement. Customer is electing to purchase a new unit because of the age of the unit and parts needed for repair are not available."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14623
Chuck G
Job Details: 01/27/2022
"Replaced control. After replacing the control i put the unit into diagnostic test mode and then ran a drain & spin cycle , unit passed both tests. Unit tested good"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rochester, NY 14626
Dave L
Job Details: 01/26/2022
Unit was over sudsing and leaking from door. Cleared suds from unit until leak went away. Testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Phelps, NY 14532
Dave F
Job Details: 01/26/2022
"Unit 3 way valve clicking . Unit is having DC short on the system . Unplugged LED Board still doing it . Unplugged DC power and unit still doing it . Called techline Sr 7732820704 . Said to replace LED, UI and main control . Left LED board unplugged. If problem persists customer is going to call ; rqstng P&A on 1 W10830288 (cntrl-elec LED BOARD) and 1 W10843055 (cntrl-elec MAIN CONTROL) and 1 W11387386 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rochester, NY 14606
Dave L
Job Details: 01/26/2022
Unit was vibrating excessively during spin because it was teetering on two feet. Properly leveled unit and testing spin in diagnostics
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Livonia, NY 14487
Steve
Job Details: 01/26/2022
Replaced element for special project S17304.
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ0
Near Fairport, NY 14450
Steve
Job Details: 01/26/2022
Found broken bake element. Ordering element.; rqstng P&A on 1 W10779716 (Element)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ
Near Rochester, NY 14621
Dave L
Job Details: 01/26/2022
Kristen Taylor claim number 165748 gave approval for door replacement. She said there was not an authorization number to provide me with. ; ordrng 1 LW10858426 and 1 Sh (Sh)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ00
Near Irondequoit, NY 14617
Dave L
Job Details: 01/26/2022
Unit would not make ice due to a frozen fill tube. Thawed fill tube and tested in diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
AMANA RANGE
Model AER66035FSI
Near Rochester, NY 14617
Dave L
Job Details: 01/26/2022
Customer was concerned with broil function energizing fitting bake. Verified proper operation of broil and bake settings. Unit tested ok.
We serviced a
AMANA DRYER
Model NED4855EW1
Near Rochester, NY 14616
Dave L
Job Details: 01/26/2022
Removed plastic debris from blower housing that was causing a noise ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Rochester, NY 14626
Dave L
Job Details: 01/26/2022
Filter head is leaking. Ordering filter housing. ; ordrng 1 W11346622 (Filter head)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Sodus, NY 14551
James
Job Details: 01/26/2022
Unit loud to to worn gearcase. Replaced gearcase qnd calibrated then ran diagnostics cycle successfully. One year warranty on repair.
We serviced a
KITCHENAID 50#IM 18' FS
Model KUID508HPS00
Near Williamson, NY 14589
James
Job Details: 01/26/2022
Replaced controls and transformer and unit still not functioning. Found open neutral wire between plug and drain pump. Need pump assembly. ; ordrng 1 W11539855 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rochester, NY 14626
Dave L
Job Details: 01/26/2022
Filter housing screw was not full tightened causing the filter door to unlatch. Fastened screw and made sure the customer was able to close filter door.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Webster, NY 14580
James
Job Details: 01/26/2022
Parts on backorder. Unit has a delay when selecting temperature. Bake will not start and unit not going into diagnostics. Need ui and control. ; ordrng 1 W11394661 (Ui) and 1 W11394663 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Webster, NY 14580
James
Job Details: 01/26/2022
S17304. Heater bushing failure causing leak on lh side. Need new element. ; schdld next appmnt for 2/1 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Rochester, NY 14610
James
Job Details: 01/26/2022
Appt was made prior to warranty expiring. Unit not agitating due to actuator disengaging from clutch. Replaced actuator and calibrated. Ran diagnostics test cycle successfully. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Rochester, NY 14607
James
Job Details: 01/26/2022
"Replaced stop, control and fan harness. Found defrost drain clogged. Defrosted drain and verified fan operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Rochester, NY 14621
James
Job Details: 01/26/2022
Unit delivered with dents down rh side. Called techline. Sr7732815964. Called trade care. They transferred me to exchange team and was on hold 15 minutes before hanging up. Customer has to call exchange team for non repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ05
Near Rochester, NY 14626
James
Job Details: 01/26/2022
Freezer handle loose. Removed handle and tightened lugs then reinstalled handle. Unit functions properly. Left part with customer
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Rochester, NY 14621
Evan
Job Details: 01/26/2022
Unit was delivered without burner knob and left side grate. Replaced both parts. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fairport, NY 14450
Steve
Job Details: 01/26/2022
Replaced timer for not advancing and dryer not shutting off. Unit operates as expected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Palmyra, NY 14522
Dave F
Job Details: 01/26/2022
Replaced air tower and checked temperatures were good . Fresh food evap is clear and no water inside the unit . Ice cubes are bridging found the unit needed to be leveled . Lifted legs up to push the water more back in the ice maker mold . Tested unit tested good . Customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW0
Near Palmyra, NY 14522
Dave F
Job Details: 01/26/2022
Replaced control for display not working . Tested unit . Tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lyons, NY 14489
Dave F
Job Details: 01/26/2022
Replaced heater element due to service pointer on the bushing . Tested unit in diagnostics .unit tested good .
We serviced a
AMANA RANGE
Model ACR4303MFB5R
Near Clifton Springs, NY 14432
Dave F
Job Details: 01/26/2022
Replaced control . Switch for left rear burner and replaced the burner . Found wires in the back melted fixed wires and tested unit .tested good .
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB
Near Clifton Springs, NY 14432
Dave F
Job Details: 01/26/2022
Customer has someone sick in home and wants to reschedule. Rescheduled customer .; schdld next appmnt for 2/2 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Geneva, NY 14456
Dave F
Job Details: 01/26/2022
Unit has no error Codes . Calibrated unit . Tested agitate in diagnostics and spin . Both are working . Water valve are working . Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Penfield, NY 14526
Steve
Job Details: 01/26/2022
Ordered nitrogen test for sealed system leak.; schdld next appmnt for 1/27 THU !
We serviced a
KENMORE WASHER
Model 11026962500
Near Rochester, NY 14618
Steve
Job Details: 01/26/2022
"Replaced clutch for no spin, washer checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near West Henrietta, NY 14586
Steve
Job Details: 01/26/2022
Found open LED module in FF compartment causing lights to not come on and damper motor is loud. Ordering module and damper.; rqstng P&A on 1 WPW10479155 (Damper) and 1 W11462342 (LED module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5118ZDM00
Near Churchville, NY 14428
Steve
Job Details: 01/26/2022
"Unit ran as expected, was able to hear refrigerant settling when compressor shut off which is normal operation. No abnormal sounds heard."
We serviced a
AMANA OVEN
Model AGR6603SFS
Near Scottsville, NY 14546
Steve
Job Details: 01/26/2022
"Found intermittent voltage to bake ignitor. Replaced module, oven checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Caledonia, NY 14423
Steve
Job Details: 01/26/2022
"Found water filter housing leaking causing water to leak under refrigerator door and onto freezer door and floor. Ice was built on freezer door not allowing door to close properly. Flooring is damaged in front of and underneath refrigerator. Shut water off to refrigerator, customer elected to leave water off and not repair filter housing."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Rochester, NY 14616
James
Job Details: 01/26/2022
Dispenser dripping when not and use and water pulsates like air isin water line. Removed filter and reinstalled. Disconnected water line at upper hinge and reconnected. Flushed water line and unit is no longer leaking from dispenser. If problem persists recommend replacing filter and flushing water line from dispenser and reordering valve W11043013
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Rochester, NY 14606
Evan
Job Details: 01/26/2022
Customer stated unit was flashing f3 code. Code relates to temperature sensor testing open. Slide unit out from wall and discovered that wiring harness to temp sensor was cut by sheet metal on the back of stove. Repaired wire and tested unit. Ran preheat to 350. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Rochester, NY 14611
Evan
Job Details: 01/26/2022
Have not received part for job yet will contact Customer to reschedule once we receive part. Called customer and left voicemail explaining this ; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Rochester, NY 14624
Evan
Job Details: 01/26/2022
Customer stated that unit was not draining. Found code f9e1 stored for long drain error. Found voltage at pump but impeller was failing to spin. Replaced pump and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Pittsford, NY 14534
Evan
Job Details: 01/26/2022
Replacing UI due to UI acting erratic and not responding to commands. Replaced console. Tested unit. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Rochester, NY 14618
Evan
Job Details: 01/26/2022
Replacing wash motor due to unit failing to clean and displaying code 4-3 for wash motor failure. Replaced wash motor. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Brockport, NY 14420
Dave L
Job Details: 01/26/2022
Replaced failed HMI customer to monitor ; dspstn on spec-tagged invntry: 1 W11478526 PANEL- UI
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Canandaigua, NY 14424
Chuck G
Job Details: 01/26/2022
Customer stated that the unit would not run. Found F01 error code which is a control board error. Inspected wiring and all is intact. Unit needs a control board. Customer is electing not to repair because of the age of the unit.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Manchester, NY 14504
Chuck G
Job Details: 01/26/2022
"Customer stated that unit would stop after 10 minutes in sensor dry and sometimes on timed dry it would stop after 5 minutes . I did a continuity test on the sensor and it tested good. i ran a timed dry cycle and the unit did not stop, also tested good. I explained to the customer about mixed loads of laundry. Unit tested good"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Macedon, NY 14502
Chuck G
Job Details: 01/26/2022
"Customer complained that the unit would not stay running and that there was a F1E1 error code, i did confirm the error code . I inspected the wire harnesses including all connections and found nothing wrong. I unplugged to reset and i could not keep the dryer running for more then 3 minutes. Ordering control board ; ordrng 1 W11441687 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Walworth, NY 14568
Chuck G
Job Details: 01/26/2022
"Customer states that unit is not finishing cycle and clothes are coming out wet. I was able to preform a successful diagnostic test. The only code i found was for a long drain but the unit is draining fine. I inspected drain pump , motor, actuator & gear case and everything is operating as it should. Ordering control . ; ordrng 1 W11399433 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD9620HC0
Near Pittsford, NY 14534
Chuck G
Job Details: 01/26/2022
Customer stated that the dryer only works on timed dry cycles and when on sensor dry the unit stops after 10 minutes. I took a damp towel and confirmed that it did stop at the 10 minute mark. I inspected connections and discovered that the touch sensor connector on the board pin J13 was loose. I checked for continuity at connector and touch sensor and it passed. I reconnected connector to J13 and ran another test cycle and it passed. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Henrietta, NY 14467
Chuck G
Job Details: 01/25/2022
Customer stated that washer was leaking. I ran washed in diagnostic mode and discovered that the washer is working as it should with no leaks coming from the unit. I found the drain line that the drain hose was running into was leaking from a coupling on the house side of the drain. I explained to the customer where the leak was coming from. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW0
Near Henrietta, NY 14467
Chuck G
Job Details: 01/25/2022
"Customer stated that unit was making a loud squeaky noise while running, i confirmed that the noise was coming from the idler pulley. I replaced idler pulley, front & rear rollers and belt (dryer repair kit). Tested unit after repair and unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Rochester, NY 14608
Chuck G
Job Details: 01/25/2022
"Customer stated that after selecting a cycle that the unit would not start the cycle. I got the unit into diagnostic mode and i was able to complete a test cycle and also preformed a high spin test, unit was functioning as normal in test mode. When i did some testing out of diagnostic mode i has trouble selecting cycles. Ordering control ; ordrng 1 W11399433 (Control), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Rochester, NY 14609
Chuck G
Job Details: 01/25/2022
"Customer stated that when starting a cycle the unit is not filling with water. I confirmed that unit was not filling with water. I confirmed that the door latch is working. I put unit into diagnostic mode and preformed a water valve test with tests 1, 2, 5, 6 & 7, the water valve is working. Unit needs a control board. ; ordrng 1 W11100602 (Control), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY and 1 W11165546 VALVE"
We serviced a
KENMORE DRYER
Model 11061082000
Near Rochester, NY 14618
Chuck G
Job Details: 01/25/2022
"Customer stated that dryer was not heating and i confirmed by running dryer. Tested thermal fuse and it tested good, tested heater and it failed a continuity test. Replaced heater. Unit tested good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near West Henrietta, NY 14586
Chuck G
Job Details: 01/24/2022
"Customer stated that upper rack was not working properly. After inspection i noticed that the two tabs on the right upper side adjuster assembly are broken off and unable to attach to the track. Ordering upper adjuster assembly. ; rqstng P&A on 10 WPW10546503 (Adjuster assembly)s, dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Henrietta, NY 14467
Chuck G
Job Details: 01/24/2022
"Customer stated that he heard a grinding noise when the unit was agitating. Put unit into diagnostic mode and duplicated issue . After inspecting the gear case area i found that the pulley was making contact with the belt guard, i make an adjustment to the belt guard and retested it several times and the belt guard is no longer making contact with the pulley. Unit tested good"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Penfield, NY 14526
Chuck G
Job Details: 01/24/2022
"Customer stated that the door latch was not working , i verified that the latch was malfunctioning. Replaced door latch. Ran test cycle in diagnostic mode and then ran a quick drain and spin. Unit tested good ."
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Pittsford, NY 14534
Chuck G
Job Details: 01/24/2022
Customer states that clothes wont spin out on heavy loads. Put unit into diagnostic mode and ran a test cycle and performed a high spin test. Confirmed that the unit needs a bearing. Quoted customer and they stated that they are going to opt to purchase a new machine. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
We serviced a
WHIRLPOOL WASHER
Model WTW4930XW3
Near Rochester, NY 14609
Chuck G
Job Details: 01/24/2022
"Customer stated that unit was out of balance. Put unit into diagnostic mode and when it began spin cycle heard a grinding noise from the gear case. Removed belt to verify that the sound wasnt coming from the motor and it was not, also noticed that the unit needs new shocks. Unit needs a gear case, after quoting the repair to the customer he informed me that he was just going to purchase a new unit. When i informed customer that the service call fee is due today he told me that he only had $60 today, no one told him that there would be a fee and to bill him for the balance. I collected $60 in cash. I did speak with Kim about it"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM06
Near Rochester, NY 14607
Evan
Job Details: 01/21/2022
Replacing freezer door due to unit being delivered with dent in door. Replaced door. Unit tested good
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Avon, NY 14414
Steve
Job Details: 01/21/2022
Replaced ice box fan for shorted fan that turned the whole refigerator off. The refigerator tests good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Rochester, NY 14618
Evan
Job Details: 01/21/2022
Customer stated that unit was failing operate. Found error code 4-3 for wash motor failure. Ordering wash motor ; ordrng 1 W11085683 (Sump & motor)
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX
Near Nunda, NY 14517
Dave F
Job Details: 01/21/2022
Replaced drum light a spray nozzle for being broken and leaking . Tested unit . Tested good .
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW1
Near Rochester, NY 14621
Evan
Job Details: 01/21/2022
Customer stated that unit would not drain. Found broken wire at drain pump causing issue. Repaired wire. Tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS03
Near Hilton, NY 14468
Dave L
Job Details: 01/21/2022
Unit will not completely dispense water due to a restriction at the water side of the dual valve. Ice working okay. Filter has been changed. Quoted for dual valve. The customer will contact us if they wish to proceed ; rqstng P&A on 1 W10822681 (Valve) and 1 Sh (Sh)
We serviced a
KITCHENAID MICROWAVE
Model KBHS109BSS00
Near Pittsford, NY 14534
Dave F
Job Details: 01/21/2022
Replaced appliance manager and did not fix the unit . Called techline SR 7732729118 . Was able to get the unit in diagnostics and test functions on the unit . magnetron did turn on but will not work when it is not in diagnostics techline said to replaced the UI console . Said to contact tradeline . Tradeline said they can not help . Customer does not want to fix the machine . Wants refund for part .
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Caledonia, NY 14423
Steve
Job Details: 01/21/2022
Replaced ui for communications error causing no operation. The washer tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADMD
Near Rochester, NY 14617
Dave L
Job Details: 01/21/2022
Found L1 pinched and cut. Short to ground at the terminal box. Repaired wire. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rush, NY 14543
Steve
Job Details: 01/21/2022
Found control acting erratic causing very noisy operation. ; ordrng 1 W11417466 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Greece, NY 14626
Dave L
Job Details: 01/21/2022
Vent installation. Customer provided parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Rochester, NY 14624
Evan
Job Details: 01/21/2022
Unit was just delivered on 1/15 with dent in door. Ordering lower left freezer door ; ordrng 1 W11477034 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Rochester, NY 14619
Evan
Job Details: 01/21/2022
Customer stated that unit was not spinning out after multiple attempts. Found f7e5 for basket speed fault. Found that pulley nut was loose and belt had come off pulley underneath machine. This was causing issue. Tightened pulley nut and reattached belt. Ran test cycle unit now spinning as it should. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pittsford, NY 14534
Steve
Job Details: 01/21/2022
Found the power connection in compressor compartment had loose connection causing not power to refigerator. Tightened connection and tested the power cord and it is working as expected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954C1HZ02
Near Rochester, NY 14618
Steve
Job Details: 01/21/2022
Found the water valve failed in diagnostic test with a clunk and fresh F F on the ui. Ordering valve. ; ordrng 1 Sh15 (Shipping) and 1 W11535162 (Valve)
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Macedon, NY 14502
Dave F
Job Details: 01/21/2022
F6E1 error . Oven sensor is good . When I put it into diagnostics the bake element turned on right away . Bake element should not have been on at the time . Replaced the control and tested unit to 350 degrees unit tested good .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spencerport, NY 14559
Dave L
Job Details: 01/21/2022
Customer concerned with noise during agitation. Ran diagnostics without issue. Found copper pipe debris under belt guard making contact when loaded. This was likely the cause of the noise. Removed debris. Customer to monitor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Fairport, NY 14450
Steve
Job Details: 01/21/2022
Found the dishwasher leaking at first when starting the motor but does not leak during cycle. Restricted vents on inner door to stop leaking. Customer is going to monitor.