Near Rochester, NY 14618
Dave F
Job Details: 06/27/2019
REFRIGERATOR WHIRLPOOL WRF540CWHW00 "Gaskets on both doors were rip due to normal wear and tear, replaced both . Found the refrigerator wasn't very level and the doors were uneven. Adjusted the legs to the refrigerator and the doors are no even . Refrigerator is working as expected and sealing as expected."
Near Rochester, NY 14623
Steve
Job Details: 06/27/2019
WASHER WHIRLPOOL WTW4900AW0 "Found the transmission is loud and cam is grinding. Quoted for gear case and cam replacement. The customer is going to replace. ; rqstng P&A on 1 W10721967 (CAM) and 1 W11035747 (gearcase), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Near Webster, NY 14580
Dave L
Job Details: 06/27/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Customer turned water off during vacation and water tube froze up. Ordering new water tube.; ordrng 1 67006317 (tube-water)
Near Groveland, NY 14462
Steve
Job Details: 06/27/2019
WASHER MAYTAG MVWB835DW3 Found communication error from control to UI. Ordering control and ui; ordrng 1 W11115285 (panel-cntl) and 1 W11170706 (CONTROL) and 1 W11199207 (HARNESS)
Near Rochester, NY 14626
Shaiman
Job Details: 06/25/2019
DRYER WHIRLPOOL WED7500GC0 Replaced door components. Repair successful.
Near Webster, NY 14580
Steve
Job Details: 06/25/2019
DISHWASHER KITCHENAID KUDS30IXSS4 Replaced springs for noise. Still a little noise but a lot quieter. Found top rack adjusters are falling off. Ordering adjuster kit. S23010; ordrng 1 W10712394 (adjuster)
Near Rochester, NY 14623
Shaiman
Job Details: 06/25/2019
WASHER MAYTAG MVWC565FW0 Replaced control. Repair successful.
Near Webster, NY 14580
Shaiman
Job Details: 06/25/2019
DRYER WHIRLPOOL WED5000DW2 Door handle fell off. Installed new one. Repair successful.; used 1 W10861225 (HANDLE) from stock
Near Webster, NY 14580
Shaiman
Job Details: 06/25/2019
WASHER MAYTAG MVWB835DW4 Customer concerned about lint on clothing after being washed. F0E5 error code. Tech line agent suggested to check for burrs/sharp edges in the inner basket. None found. Agent concluded that the unit is in working condition and the issue is from the customer loading the machine wrong. Agent suggesting customer to call customer service for any further machine loading issues. SR: 7725177399
Near Rochester, NY 14618
Steve
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found freezer led module is shorted causing dim lights in top of fresh food section. Ordering module. ; rqstng P&A on 1 W11130208 (module)
Near Rochester, NY 14608
Steve
Job Details: 06/25/2019
REFRIGERATOR MAYTAG MFF2055YEB Attached bail arm for ice maker for not shutting off when bin is full. Removed ice from freezer floor. Unplugged duck bill that was restricting drain. Replaced filter.
Near Rochester, NY 14610
Steve
Job Details: 06/25/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced left ss door for cosmetic damage on arrival. The door tests good.
Near Fairport, NY 14450
Dave F
Job Details: 06/25/2019
DISHWASHER KITCHENAID KDTE334GBS0 Unit not on when arrived . Checked power has 120 volts coming in . Called techline SR 7725174120 . Checked door switch power has 12 Dc coming to it . User interface is not turning on . Unplugged UI . Drain pump did not turn on. Techline said to order control and UI . Ordering parts .; ordrng 1 W11120155 (control-elect)
Near Webster, NY 14580
Steve
Job Details: 06/25/2019
RANGE WHIRLPOOL KDRS407VSS05 Raised flame on both back burners to get flame to touch ignitor. The burners tested good.
Near Rochester, NY 14609
Steve
Job Details: 06/25/2019
REFRIGERATOR FRIGIDAIRE FFSS2325PE Replaced ice maker for open windings The ice maker tested good. The water flow to dispenser is low. Recommended customer replace water filter. If water flow is still low preorder filter base 242009602
Near Pittsford, NY 14534
Dave F
Job Details: 06/25/2019
REFRIGERATOR KITCHENAID KSCS25FTMS02 Refrigerator cycle on and off . Was not doing it while in the home . Found the condenser was very very dirty . Compressor may be getting to hot and turning off . The cabinet was pretty hot . Checked condenser fan is working properly. Tested damper . Tested good no noise . Customer will monitor.
Near Penfield, NY 14526
Dave F
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 Replaced evap fan for poor air circulation. Tested thermistors tested good . Tested diffuser tested good . Took a piece of foam and redirected the air coming from the cold air return and made it so it is not blowing on the bladder. Customer will monitor.
Near Fairport, NY 14450
Dave F
Job Details: 06/25/2019
WASHER WHIRLPOOL WTW8800YC0 Washer needs bearing is very loud . Quoted customer for job . Customer is going to look into buy s new unit due to its age .
Near Fairport, NY 14450
Dave F
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer complaint is the compressor has a high pitch noise . Called techline SR 7725177628 to document call . Compressor sounds like a normal running compressor is actually quite quiet . Unit is working as expected.
Near Rochester, NY 14618
Dave F
Job Details: 06/25/2019
WASHER MAYTAG KAWS855JE4 Washer not spinning or draining. Lid switch is working . The motor is humming found that the unit is seized up at the gear case . Quoted the customer for the repair of the unit . Customer will look into buying a new unit
Near Rochester, NY 14617
Dave L
Job Details: 06/25/2019
FREEZER KITCHENAID KRSF505ESS00 Fresh food evaporator was iced over. Ran diagnostics. Three way valve and thermistor check OK. Ordering controls. ; rqstng P&A on 1 W10822640 (cntrl-elec) and 1 WPW10226427 (cntrl-elec) and 1 WPW10743957 (cntrl-elec)
Near Hilton, NY 14468
Dave L
Job Details: 06/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Unit is not defrosting in the fresh food section. Removed ice from evaporator. Also unplugged drain tube.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Rochester, NY 14616
Dave L
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Icemaker is not not making full bins due to a faulty shut off switch. Replaced module. Customer to monitor
Near Rochester, NY 14617
Dave L
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Water valve is leaking into the ice bin. Replaced dual valve
Near Brockport, NY 14420
Dave L
Job Details: 06/25/2019
RANGE KENMORE 790.4551281 Found open high limit per ting oven use. Ordering high limit; ordrng 1 318578506 (thermostat)
Near Rochester, NY 14621
Dave L
Job Details: 06/25/2019
REFRIGERATOR AMANA AFI2539ERM02 Reinstalled mullion flap that was out of alignment. Upper freezer bin was not installed properly. Fixed installation so that it would open. U it tested good. Ff door stops missing did not address per customers request. Replaced broken freezer bin that was preventing door closure.
Near Rochester, NY 14620
Shaiman
Job Details: 06/25/2019
DRYER WHITE-WESTINGHOU DE400KDW6 "Baffles were loose, and the drum guide location was rusty. Felt was also falling off at drum guide, most likely the cause of rust on clothes. Replacing drum guide felt. ; ordrng 1 5303281049 (GUIDE) and 1 5303937139 (GUIDE & FELT SEAL ), dspstn on spec-tagged invntry: 1 5303937139 GLIDE & FELT SEAL"
Near Rochester, NY 14607
Dave L
Job Details: 06/25/2019
REFRIGERATOR FRIGIDAIRE FRT18S6JK4 Installed door bin.
Near Rochester, NY 14606
Shaiman
Job Details: 06/25/2019
WASHER MAYTAG MVWB766FW1 "Customer concerned about clothes coming out of washer wrinkled, the machine doesn’t fill up with as much water as it used to, and had one occurrence of hot water coming out when unit was set to cold. No error codes stored. Attempted to file case with Whirlpool; no answer after being on hold for 15 minutes. Replacing water valve and control board. ; ordrng 1 W11135392 (CONTROL) and 1 W11165546 (VALVE)"
Near Rochester, NY 14617
Dave L
Job Details: 06/25/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced control and keypad due to intermittent operation. Unit was still heating properly. Retested. Unit tested good
Near Canandaigua, NY 14424
Dave F
Job Details: 06/25/2019
DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher error code F6E1. Ran unit in auto diagnostics. Unit filled with water . Wash pump did not turn on . Cancel diagnostics. Ran regular cycle. Tested power coming from control was 120 ac . Wash pump did turn on at that point and sounded good . Canceled cycle tested motor winding ohms tested at 6 which is within range . Called techline SR 7725180637 suggested replacing control and UI ordering control and UI; ordrng 1 W10906431 (cntrl-elec)
Near North Chili, NY 14514
Dave L
Job Details: 06/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Float was not making contact with the float switch properly causing the unit to not fill. Adjusted float. Unit tested good.
Near Fairport, NY 14450
Steve
Job Details: 06/25/2019
RANGE WHIRLPOOL KSGG700ESS0 Replace console and drawer panel for cosmetic damage in thirty days. Ordering foot. ; ordrng 1 WP74002557 (foot-level)
Near Honeoye, NY 14471
Steve
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found water valve cracked. Ordering valve. ; ordrng 1 WPW10179146 (valve-inlt)
Near Farmington, NY 14425
Dave F
Job Details: 06/25/2019
REFRIGERATOR KENMORE 106.5050399 Replaced handle and extensions to unit for being broken from normal wear and tear
Near Spencerport, NY 14559
Dave L
Job Details: 06/25/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Evaporator was frozen over. Checked thermistor ohm -66 k on arrival. Removed evap cover to check connections. Plugged back in and it read normal. Control reading thermistor in diagnostics. Called techline and. They wants thermistor changed for the third time along with a user interface. Ordering thermistor and user interface.; ordrng 1 W11214887 (CONTROL) and 1 WPW10384183 (thermistor)
Near Lima, NY 14485
Dave F
Job Details: 06/25/2019
WASHER WHIRLPOOL MVWB835DW4 F6E3 Error code ACU can not hear UI . Replaced control and UI . Calibrated unit and ran in auto diagnostics. Tested good .
Near Livonia, NY 14487
Steve
Job Details: 06/25/2019
FREEZER FRIGIDAIRE NA123 Arrived and found freezer working as expected and -5 degrees customer said it had thawed food after or near the day we had excessive rainfall. Told customer to watch temps and call if it stops cooling again. No charge
Near Hilton, NY 14468
Dave L
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked ice maker error codes. Ran test 57. The unit failed to complete harvest. The ice maker cannot find position and is not harvesting. ReplAcing the ice maker. Ice maker ordered was the incorrect version ordering ice maker. ; ordrng 1 W11115534 (icemaker), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Webster, NY 14580
Dave L
Job Details: 06/24/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 The right door is hitting molding and had a scratch down the middle of the door. Attempted to buff out. Unable to remove the mark. Ordering new door.; ordrng 1 W10849510 (dor-fip)
Near Macedon, NY 14502
Evan
Job Details: 06/24/2019
DRYER MAYTAG MGDX655DW2 Customer stated that unit is burning clothing. Upon inspection discovered that cycling thermostat is running heater for too long causing issue.Ordering thermostat; ordrng 1 W11050897 (THERMOSTAT )
Near Honeoye Falls, NY 14472
Evan
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL MDB7749SBM2 Customer stated that unit was acting very erratically unit would not start cycle or would run on its own at random times. Discovered silver migration on ribbon cable. Called techline S25462Replaced user interface.S code to cover part cost. Part tech has is not correct color Ordering correct color ; ordrng 1 W10811169 (USER INTERFACE SS)
Near Rochester, NY 14609
Shaiman
Job Details: 06/24/2019
WASHER WHIRLPOOL WTW5000DW1 "Replaced control, unit testing good."
Near Rochester, NY 14612
Dave L
Job Details: 06/24/2019
WASHER WHIRLPOOL WGD6620HW0 Installed the panel on the washing machine.
Near Ontario, NY 14519
Dave L
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Dishwasher was not pumping water. Ordering pump motor. ; ordrng 1 W11087376 (pump&motor)
Near Rochester, NY 14617
Shaiman
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer concerned about unit leaking from the front at beginning of cycle. Upon arrival, customer had unit in the middle of the floor perfectly leveled. Ran unit 3 times from beginning and could not get any water to leak. Moved unit to installation location under the counter to make adjustments to front legs. While under the counter, there was a significant gap between tub and countertop which would result in having to adjust the front legs to be aesthetically pleasing, and in this case would prevent unit from leaking. Customer then insisted to pull the unit back out and take note that it is “perfectly level and shouldn’t leak when perfectly level”. Moisture was present on installation at the bottom of the door after pulling unit back out because water was in the unit when it was moved out. Only witnessed one drop of water while unit was underneath the counter before any further adjustments were made. Explained to customer that in some cases a unit w
Near Fairport, NY 14450
Steve
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced self closing door hing. The hinge mount came in wrong color. The door is not clicking on hinge. The clicking is internal in the door. Ordering door and bottom hinge ; ordrng 1 W10691674 (hinge-door) and 1 W10849516 (dor-fip)
Near Henrietta, NY 14467
Steve
Job Details: 06/24/2019
REFRIGERATOR AMANA ABB2224BRW00 Found the evaporator was fully frosted again. Heater did not turn on. The not should not have been fully frosted. Removed frost and replaced bi metal. While testing the thermistor's with ice water I spilled water on control. Replaced control at no charge.
Near Pittsford, NY 14534
Steve
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KFCS22EVMS6 Replaced icemaker for open motor that was preventing mice production. The icemaker tested good.
Near Rochester, NY 14619
Steve
Job Details: 06/24/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Customer rescheduled when I called before going to home. ; schdld next appmnt for 6/26 WED !
Near Rochester, NY 14618
Steve
Job Details: 06/24/2019
DISHWASHER KITCHENAID KUDA03CTBS3 Replaced vent for not closing causing moisture to accumulate on top left side. ; dspstn on spec-tagged invntry: 1 WP8269259 GASKET
Near Penfield, NY 14526
Steve
Job Details: 06/24/2019
MW-HOOD COMBO KITCHENAID KMHS120ESS5 Replaced door switches for door errors causing no operation. The microwave tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near North Chili, NY 14514
Shaiman
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDF520PADW0 Wrong part was ordered. Ordering correct part. ; rqstng P&A on 1 W10804115 (CONTROL BOARD)
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL WEE745H0FH1 Replacing control due to unit displaying f2e1 error code for stuck /shorted key. Replaced control. Tested control functions. Could not get code to reappear once installing new control. Unit tested good
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated that filter was stuck inside housing. Upon inspection discovered that guide tab on original filter was causing issue. Was able to remove filter after prying filter out. Installed new filter that customer had. Unit tested good
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL KMBP107ESS02 Replacing ceramic support for burner due to old support cracking. Replaced support unit tested good
Near Webster, NY 14580
Dave L
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit was not filling due to two small knives holding the float up. Removed and tested. ; dspstn on spec-tagged invntry: 1 W10888684 DISPENSER DOOR KIT and 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Dave L
Job Details: 06/24/2019
DISHWASHER KITCHENAID KDFE104DSS2 Unit was not washing due to a failed diverter replaced sump. Parts covered per KB u it tested good. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Caledonia, NY 14423
Steve
Job Details: 06/24/2019
WASHER MAYTAG MVWX655DW1 Found all functions worked on arrival but after testing ofr a couple minutes the main control died. Ordering main control. Part covered under loyalty retention program. ; ordrng 1 W11116592 (cntrl-elec)
Near Ontario, NY 14519
Dave L
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL MDB8969SDM0 Unit was not draining. Pump was straining but not working. Replaced drain pump. Dishwasher tests ok.
Near Webster, NY 14580
Dave L
Job Details: 06/24/2019
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Installed new ff and freezer door. Sealing very well. Customer to monitor. Left release vac with customer
Near Rochester, NY 14625
Steve
Job Details: 06/24/2019
REFRIGERATOR WHIRLPOOL KRFC302EPA Tested ice maker and it did not leak for me. Found the back fastening screw was loose. The icemaker may have been out of level. Tightened screw. If problem persists preorder another icemaker
Near Spencerport, NY 14559
Shaiman
Job Details: 06/24/2019
DRYER ROPER RGD4516FW0 Customer concerned of a knocking sound. Unable to recreate but had video evidence. Shards or rubber were inside unit and rubber skid marks on drum. Installed maintenance kit. Customer monitor.; used 1 4392065 (REPAIR KIT) from stock
Near Rochester, NY 14616
Shaiman
Job Details: 06/24/2019
WASHER MAYTAG MVWX655DW0 F7E1 code stored. Unit won’t spin clothes out. Hub was completely shot. Replaced hub. Repair successful. ; used 1 W10528947 (HUB) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 06/24/2019
REFRIGERATOR MAYTAG MRT311FFFZ00 Lowered casters to level refrigerator and better door closing. Re oved plug warning label for noise behind refrigerator. The refrigerator tested good.
Near Webster, NY 14580
Shaiman
Job Details: 06/24/2019
DRYER WHIRLPOOL WGD5100VQ1 No continuity on thermal fuse. Replaced fuse. Repair successful.; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
DISHWASHER KITCHENAID KDPE234GBS0 Customer stated that unit was not dissolving soap and was not cleaning dishes. Checked for error codes unit was displaying code 4-3 for wash motor not running. Let diagnostic cycle begin. Unit was filling with water but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good
Near Victor, NY 14564
Evan
Job Details: 06/24/2019
WASHER WHIRLPOOL WFW85HEFW1 Customer stated door was locked and could not open door even after unplugging unit. Manually opened door. Checked for error codes. Unit was displaying code F5e3 (door unlock error) discovered that latch was failing to unlock door. Replaced latch Ran diagnostic cycleUnit tested good ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Near Fairport, NY 14450
Evan
Job Details: 06/24/2019
WASHER MAYTAG MVWB835DW0 Replacing gear case and wash plate due to teeth on old gear case wearing out causing unit not to agitate. Replaced gear case replaced wash plate.Ran calibration cycle Ran test cycle Unit tested good; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Fairport, NY 14450
Evan
Job Details: 06/24/2019
OVEN WHIRLPOOL KSEG700ESS3 Customer stated unit was getting too hot. Upon inspection checked for codes. No codes present. Ran test bake cycle to 350 with digital thermometer inside cavity. Unit was was 50 degrees over temperature that display was showing. Installed new temperature sensor Ran test preheat to 350 Watched unit cycle temperature Unit now maintaining correct temp. Unit tested good
Near Rochester, NY 14614
Dave L
Job Details: 06/24/2019
DISHWASHER WHIRLPOOL WDF510PAYS8 "Checked unit for not filling. Passed diagnostic test. Checked error codes - 2 cool water codes and 1 open float code. Suspecting stuck float. Float, however, was clear on arrival. Customer to monitor."
Near Pittsford, NY 14534
Evan
Job Details: 06/24/2019
WASHER MAYTAG MVWC565FW1 Replacing motor and actuator due to unit not spinning out correctly And actuator failing to sense speed of basket. Replaced motor replaced actuator. Ran diagnostic cycle. Unit tested good
Near Hilton, NY 14468
Dave L
Job Details: 06/24/2019
WASHER WHIRLPOOL WTW8500BW0 Unit is displaying F71 (Sd) error. Ran diagnostics to check agitation and spin. Basket moves up and down freely. Drain pump emptied tub completely 4 times. Unit getting stuck in c8. Blew through pressure hose and reseated. Tightened rotor bolt. Removed tub to check air dome and pump trap. All of the water was drained. Ran diagnostics again to verify. Hub is stripped customer is going to replace part.
Near Rochester, NY 14618
Evan
Job Details: 06/24/2019
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that door was not shutting properly. Upon inspection discovered that hinge on left side was not fully seated. Door was not aligning correctly when attempting to shut. Reseated hinge and tested door multiple times. Door now shutting properly. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Rochester, NY 14618
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL WEG730H0DB0 Customer stated that while lighting left front burner on stove other burners would light. Inspected cooktop orifice and valves orifice is clear suspecting issue with valve’s and manifold. Recommending for customer to contact manufacturer due to this being safety issue. Parts needed for repair are (manifold) W10873132 ( 2 valves LF & RF )W11163975 (valve RR ) W10566049. Customer to contact office if they would like to proceed
Near Rochester, NY 14620
Evan
Job Details: 06/24/2019
WASHER GE GTW460ASJ2WW Replacing belt due to old belt ripping causing unit not to spin. Replaced belt. Ran test cycle. Ran drain and spin cycle. Unit now agitating and spinning out correctly.
Near Rochester, NY 14608
Evan
Job Details: 06/24/2019
RANGE WHIRLPOOL WFG510S0AS1 Installed ground wire on ignitor due to unit failing to light consistently. Watched unit cycle flame. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details: 06/24/2019
REFRIGERATOR FRIGIDAIRE FFTR1814TW Found loose connection at heater preventing defrost. Repaired connection. Unit is in a garage. Left to defrost. Left garage open per customers request. ; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST
Near Rochester, NY 14626
Evan
Job Details: 06/24/2019
DRYER KENMORE 11077032601 Customer stated unit was not heating. Upon inspection discovered that thermal fuse had tested open. Replaced fuse. Ran test cycle to watch flame cycle on and off. Unit tested good ; used 1 WP3390719 (FUSE-THERMAL) from stock
Near Pittsford, NY 14534
Shaiman
Job Details: 06/21/2019
WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about unit displaying LF code during use. Attempted to get unit into diagnostics to verify error codes and run auto verification. Unit will not display error codes; the UI goes blank when diagnostics is entered. When attempting to start cycle, unit tumbles, no water, then drains. Suspecting bad control and UI. Replacing valves on next visit also. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322903 (CONTROL)"
Near Spencerport, NY 14559
Dave L
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW8200YW0 Ran auto test. Washer didn't drain well. Ordering drain pump.; ordrng 1 WPW10409079 (pump-water)
Near Spencerport, NY 14559
Dave L
Job Details: 06/21/2019
RANGE AMANA AGR6603SFW1 "Customer reported front two burners were not igniting consistently. Adjusted flame, reducing gas flow."
Near Rochester, NY 14604
Dave L
Job Details: 06/21/2019
DRYER KENMORE 110.70012 Replaced motor due to loud noise on start up .
Near Webster, NY 14580
Dave L
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBMOO The ice maker bail arm was in the off position. Put arm down and watched unit cycle. Customer to monitor. Atec warranty
Near Rochester, NY 14616
Dave L
Job Details: 06/21/2019
MICROWAVE MAYTAG MMV4206FZ3 Replaced magnetron due to unit not heating unit tested good after install.
Near Pittsford, NY 14534
Steve
Job Details: 06/21/2019
DISHWASHER KITCHENAID KDFE104DSS2 "Replaced main control, ui for erratic operation. Replaced wash pump for not pushing water. Found the power connection was black at the control. Ordering harness to repair connection. ; ordrng 1 W10744908 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Rochester, NY 14612
Dave L
Job Details: 06/21/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 Top arm was not spraying. Sump needed cleaning.cleaned sump.
Near Rochester, NY 14624
Dave L
Job Details: 06/21/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Freezer compartment fan blade is not stock and is causing ice issues. Ordering the correct fan blade. Drain tube was causing the leak cleared ice from freezer. ; ordrng 1 WP67006337 (blade- fan)
Near Rochester, NY 14610
Evan
Job Details: 06/21/2019
WASHER WHIRLPOOL GHW9160PW0 Customer stated that unit was flashing f05 code after beginning to fill. Discovered that code is for water temp sensor. Ohmed out temp sensor. Temp sensor readings were accurate according to tech sheet. Called tech line to document findings. Techline recommendation is replacement of control. Control is no longer available from supplier for this unit. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW5550XW3 Customer stated they saw small amount of water in front of machine after cycle had finished. Checked for error codes. No codes were present. Ran diagnostic cycle and inspected fill valve and drain hose while unit was filling and draining. Looking for holes in hoses. Could not replicate issue. Customer to monitor and contact office if issue is to arise again.
Near Rochester, NY 14608
Evan
Job Details: 06/21/2019
RANGE WHIRLPOOL WFG510S0AS1 Unit is still experiencing same issue. Discovered that ignitor is having grounding issue. Spoke with other techs about issue. Techs suggesting grounding ignitor manually with copper wire. Tech is purchasing copper wire and returning on sat 6/22; dspstn on spec-tagged invntry: 1 WPW10701462 HARNESS-INSULATED
Near Webster, NY 14580
Evan
Job Details: 06/21/2019
OVEN JENN AIR JJW3430DP00 Replacing control due to unit showing f2e1 error code for stuck /shorted key. Unit was flashing code when customer ran broil cycle. Replaced control ran test broil. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 06/21/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replacing freezer pantry drawer due to front of drawer cracking. Replaced drawer. Unit tested good. Customer will need to be reimbursed partial part cost due to actual part cost being cheaper than quoted part cost. Reimbursement amount is $66.96
Near Victor, NY 14564
Shaiman
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW5000DW1 Unit would not power on. Replaced control board & calibrated. Unit testing good.
Near Canandaigua, NY 14424
Shaiman
Job Details: 06/21/2019
DISHWASHER MAYTAG MDB8959SFZ4 Customer concerned about unit leaking from top left corner. Gaskets and upper rack are in good condition. Customer and tech verified the machine is level. Top spray arm is clear of debris. Door shuts as it should. No leak present. Ran machine for an ample amount of time in efforts to recreate the leak. Customer monitor.
Near Penfield, NY 14526
Shaiman
Job Details: 06/21/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Drain hose was cracked. Replaced drain hose. Issue resolved.
Near Rochester, NY 14620
Shaiman
Job Details: 06/21/2019
DISHWASHER MAYTAG MDB4949SHZ0 Customer could not get unit to start every time. Showed customer how to start machine. Unit testing good.
Near Farmington, NY 14425
Steve
Job Details: 06/21/2019
RANGE WHIRLPOOL WFC310S0EB3 Found control not sending power to make or broil. Ordering control; ordrng 1 W11122531 (cntrl-elec)
Near Williamson, NY 14589
Evan
Job Details: 06/21/2019
WASHER WHIRLPOOL WTW4616FW2 Customer stated that unit was stopping once unit for to rinse cycle. Checked for error codes. Unit displaying error code for basket speed fault. Ran tachometer verification test. Unit failed test . Actuator was not sensing speed of basket. Replaced actuator. Ran test again. Unit passed test. Ran diagnostic cycle. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 06/21/2019
DISHWASHER KITCHENAID KUDW03CTBL0 Replaced link kit for door falling. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 8194001 LINK (2)