Service History 146 - Appliance Tec

We serviced a

WHIRLPOOL OVEN

Model WFE540H0AS1

Near Henrietta, NY 14467

Steve

Job Details: 03/22/2021

Found bake element broken causing no bake. Checked power and found neutral and ground wired together. Wired the power cord correctly. The box the power cord goes to is missing fastener screw. When power cord is removed the box comes with it. Informed customer and explained that it may cause loose connection at the box. ; rqstng P&A on 1 W10779716 (elmnt-bake)

We serviced a

MAYTAG WASHER

Model MVWX550XW1

Near Webster, NY 14580

James

Job Details: 03/22/2021

Q1 n. Q2 n. Q3 n. Unit not agitating. Unable to reach rpm fault found pulley loose and belt off. Tightened pulley and reinstalled belt. Ran calibration cycle. Ran drain and spin successfully. Bearing is starting to make noise. Customer is to monitor if pulley comes loose again replace cam; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Fairport, NY 14450

Steve

Job Details: 03/22/2021

7730275688Defrosted evap in freezer. Called tech line and tested unit. They recommended to replace ui. After taking unit out of diagnostics it would not restart. Waited fifteen minutes. Replaced main control and the refigerator started. Ordering ui; ordrng 1 W11330971 (UI)

We serviced a

KITCHENAID 50#IM 15' FS

Model KUIC15NRTS0

Near Fairport, NY 14450

Steve

Job Details: 03/22/2021

Replaced water valve for leaking. The ice maker is working as expected.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Fairport, NY 14450

Steve

Job Details: 03/22/2021

Replaced motor sump for not pushing water causing poor wash. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Fairport, NY 14450

Steve

Job Details: 03/22/2021

S22916 replaced top rack rails for separating. The dishwasher checks good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Rochester, NY 14616

Tanner

Job Details: 03/22/2021

Q1 no Q2 no Q3 noComplaint of unit leaking. Ran unit for several minutes and did observe water flowing through bottom of door.SR7730276805- advised to observe through viewing glass for a reason for leak. Inspect tube feed and spray arms.Observed unit in operation for several minutes and found no irregularities with spray assembly or performance.SR7730276805- 2nd callAdvised to inspect outlet cover or abrasions on sump assembly. Air pocket within sump assembly may be causing this. Advised to replace motor sump assembly if no obvious abrasion found on outlet cover.Found no obvious sigms of failure to sump. Ordering motor sump assembly. Part is ; ordrng 1 W11025157 (Motor Sump Assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pittsford, NY 14534

Steve

Job Details: 03/22/2021

Found the drain line was kinked. Rerouted drain line and the dishwasher is now working as expected.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Rochester, NY 14622

James

Job Details: 03/22/2021

Q1 n. Q2 n. Q3 n. Replaced burner head and adjusted valve. Unit functions properly; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Rochester, NY 14624

Evan

Job Details: 03/22/2021

"Q1 no Q2 no Q3 no Customer stated that upper rack is falling due to adjuster tabs breaking. Sold customer part customer is going to install. Collecting service call fee , S&H and part cost. ; used 1 WPW10546503 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG5225S0JZ1

Near Rochester, NY 14626

James

Job Details: 03/22/2021

Q1 n. Q2 n. Q3 n. Replaced control and temp sensor. Preheated oven and had no error codes

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Rochester, NY 14621

Tanner

Job Details: 03/22/2021

Q1 no Q2 no Q3 noComplaint of broken door. Door is broken off hinges will not lock. Inspected door and door is visibly broken.Following stored errorsF3E2 water inlet temperature faultF0E4 spin limited by water tempF5E1 lid lock errorF5E2 lid switch error.Able to manipulate door to test lock. Tested water supply and water supply teting good. Customer stating clothes do seem to be coming out wetter than when machine was new. Thermistor on valve inlet failed. Due to cost of repair customer researching all options.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Rochester, NY 14624

Evan

Job Details: 03/22/2021

Q1 no Q2 no Q3 no Customer stating that freezer door is not opening and closing as it should. Tech could see issue customer was referring too left side of door was not gliding on rails as it should. Rails will need to be replaced. Ordering rails ; ordrng 1 W10625067 (RAIL ASSEMBLY (L) ) and 1 W10625068 (RAIL ASSEMBLY (R) )

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Livonia, NY 14487

Steve

Job Details: 03/22/2021

Found wire at block had broken causing no power to control. Repaired wire and the range works as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LVAXWQ00

Near Rochester, NY 14624

Evan

Job Details: 03/22/2021

Customer stating that unit is leaking water from freezer. Discovered that drain hole below evaporator is plugged with debris. Cleared drain hole. And ensured it was properly draining. Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, NY 14616

James

Job Details: 03/22/2021

Q1 n. Q2 n. Q3 n. Top rack hits seal on lh side. Adjusted rail and verified operation.

We serviced a

WHIRLPOOL WASHER

Model RAK2751KQ0

Near Rochester, NY 14605

Evan

Job Details: 03/22/2021

Q1 no Q2 no Q3 no Unit is still emitting buzzing sound after replacing motor. Issue has remained the same regardless of parts that have been replaced. Called techline for further diagnosis. Discovered short inside wiring harness running to coin slot. Coin slot assembly would need to be replaced to correct this issue. Removed parts that have been installed thus far due to issue being within harness. Did not receive response from customer when calling. Tech left voicemail with customer and contact info waiting for response. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near West Henrietta, NY 14586

Evan

Job Details: 03/22/2021

Q1 no Q2 no Q3 no Customer stating that unit is failing to fill. Discovered f3e2 for for inlet water temp fault and also f8e1 for long fill. Water valve is causing issue. Replacing valve. Tested unit. Unit tested good ; used 1 W11165546 (VALVE) from stock

Near Ontario, NY 14519

James

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL ED5VHGXMB15 "Q1 n. Q2 n. Q3 n. Unit not cooling properly found thermostat has a dead spot. Wire terminal burned on tstat. Replaced wire terminals and thermostat seems to be functioning. Need thermostat. ; ordrng 1 WP2198202 (Thermostat), used 1 Sh15 from stock"

Near Rochester, NY 14612

James

Job Details: 03/12/2021

DRYER WHIRLPOOL WGD5000DW1 Q1 n. Q2 n. Q3 n. Unit squeaking from bottom left corner. Need rollers. Ordering dryer repair kit; rqstng P&A on 1 4392065 (Repair kit)

Near Rochester, NY 14626

James

Job Details: 03/12/2021

OVEN WHIRLPOOL WFG5225S0JZ1 Q1 n. Q2 n. Q3 n. Unit giving f3e0 temp sensor error. 1083ohms at control to sensor. Reset power and unit runs for one minute. Need control. Replace sensor with control; ordrng 1 W11317846 (Control) and 1 W10833885 (Sensor)

Near Rochester, NY 14615

Tanner

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 Q1 no Q2 no Q3 noComplaint of upper rack stop falling off. Loose door handle. No stored errors. Ordering new stops. Fastener on left side of handle is stripped and cannot be tightened to outter door or removed from existing handle. Ordering new handle with fasteners.*coveree under manufacturer warranty. Proof of purchase attached*; ordrng 2 WPW10082861 (Stop)s and 1 W11391973 (Handle) and 2 W10907991 (Fasteners)s and 1 WPW10544004 (Strike)

Near Rochester, NY 14626

James

Job Details: 03/12/2021

REFRIGERATOR KITCHENAID KRFC300EWH01 Q1 n. Q2 n. Q3 n. Unit intermittent freezing fresh food section. Tested control and it is reading accurate temperature. Need damper ; ordrng 1 WPW10594329 (Damper) and 1 Sh15

Near Avon, NY 14414

Dave F

Job Details: 03/12/2021

WASHER WHIRLPOOL WFW92HEFW0 Bellow is leaking . Unit needs new bellow W11173364; rqstng P&A on 1 W11173364 (bellow)

Near Hilton, NY 14468

Tanner

Job Details: 03/12/2021

DISHWASHER MAYTAG MDB8959SKZ0 "Q1 no Q2 no Q3 noComplaint of F9E1. Unit full of water.F9E1 error stored. Measured continuity of drain circuit at 29 ohms, within allowable range. Confirmed 120 VAC from ACU to drain circuit. Mechanical failure of pump. Ordering new drain pump.; ordrng 1 W11412291 (Drain motor)"

Near Webster, NY 14580

James

Job Details: 03/12/2021

WASHER WHIRLPOOL WTW5600XW3 Q1 n. Q2 n. Q3 n. Unit stuck in spin cycle due to drain pump not running removed pump and found drain motor has failed. Need WPW10276397Quoted 310.23

Near Rochester, NY 14612

James

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRT112CZJB00 Q1 n. Q2 n. Q3 n. Unit leaking into ff section. Found defrost drain clogged. Defrosted drain and tested. Unit functions properly.

Near Hilton, NY 14468

Dave L

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced UI and control. Unit tested good

Near Rochester, NY 14609

Steve

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF560SEYB05 Found hinge receiver are broken causing door to not close. Ordering door ; ordrng 1 LW10413518 (dor-fip bl)

Near Avon, NY 14414

Dave F

Job Details: 03/12/2021

DISHWASHER KITCHENAID KDTM354DSS4 Sump pump is leaking through a rubber seal .Ordering pump W10805015; rqstng P&A on 1 W10805015 (pump&motor)

Near Rochester, NY 14610

Evan

Job Details: 03/12/2021

DRYER MAYTAG DG410 Replacing ignitor due to unit failing to heat. Replaced ignitor. Tested unit. Observed flame cycle on and off. Unit tested good

Near Hilton, NY 14468

Dave L

Job Details: 03/12/2021

COOKTOP KITCHENAID KICU509XSS00 Replaced module and tested with cast iron pan on large burner with power boost. Boiled water in under 3 min. Customer to monitor with use of cast iron ATEC warranty

Near Rochester, NY 14606

Dave L

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced right hand fresh food door.

Near Farmington, NY 14425

Dave F

Job Details: 03/12/2021

RANGE KITCHENAID KFGG500ESS2 Both door hinges are bent and causing the door to rub on the door seal . Unit needs new hinges for both sides and seal . ; ordrng 2 W11162113 (hinge-door)s and 1 WPW10162385 (gaskt-door)

Near Rochester, NY 14622

Dave L

Job Details: 03/12/2021

COOKTOP JENN AIR JGD3430GB00 Left knobs at door

Near Pittsford, NY 14534

Steve

Job Details: 03/12/2021

REFRIGERATOR KITCHENAID KSC24C8EYY02 Found the fresh food evaporator is leaking. Ordering evaporator ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)

Near Brockport, NY 14420

Tanner

Job Details: 03/12/2021

WASHER MAYTAG MVWC350AW1 Q1 no Q2 no Q3 noComplaint of not advancing past sensing. Following stored errors:F5E1 lid switch faultF2E3 mismatch of main control to UIF8E1 long fillTested valves via diagnostic and hot and cold test good. Ran autodiagnostic cycle and completed without issue. Started a normal wash cycle and unit filled amd advanced into wash properly. May have been water pressure issue due to frozen pipes that has since resolved itself due to warm weather. No repair reccomended.; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE

Near Brockport, NY 14420

Tanner

Job Details: 03/12/2021

WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 noComplaint of not advancing into wash cycle. Following stored errors:F8E1 long fill.This error is triggered when unit does not fill sufficiently within 6 minutes. Customer may not have turned on water supply for both hot and cold water. Overloading can also cause this error. This error will stop wash cycle as it is designed to catch a leak hazard. Ran autodiagnostic and unit tested good. Ohmed out hot and cold valves at 1444 ohms each. This is within an allowable range. Unit can return to sales floor.

Near Rochester, NY 14624

Steve

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found right side pantry light was shorted causing dim lights through out the refigerator. Replaced and lights are working as expected. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near Canandaigua, NY 14424

Dave F

Job Details: 03/12/2021

WASHER WHIRLPOOL WTW8500DC0 F6E3 ACU cannot hear UI . F2E1 stuck key error . Unit is not responding to commands ordering UI and control.; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W10838672 (console)

Near Bloomfield, NY 14469

Dave F

Job Details: 03/12/2021

WASHER MAYTAG MVWB765FW4 "Unit has F2E1 stuck key error code ordering console and control .. Water valve filters are plugged with debris , gearcase is leaking oil . Rotor did not have screw in it . Put one in that is temporary. Slider and rotor and worn out due to not being tight . Calibrated unit and ran auto diagnostics . Customer can still use machine . But will need to order all parts that are listed . ; ordrng 1 W11165546 (valve) and 1 W11135391 (console) and 1 W11429620 (Control) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752189 (screw) and 1 W11393685 (Gearcase) and 1 W11161960 (agitator)"

Near Pittsford, NY 14534

Steve

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDF540PADM3 Found the water temp coming into dishwasher is 90 degrees. The minimum temp for the dishwasher is 120 degrees. The water temp at sink was 110 degrees. Running hot water at sink and using high temp wash will help but if problem persists recommended a plumber to get hot enough water to dishwasher.

Near Penfield, NY 14526

Tanner

Job Details: 03/12/2021

DISHWASHER KITCHENAID KDFE104DSS4 Q1 no Q2 no Q3 noReplaced motor sump assembly. Tested unit and unit tested good. Dishracks still on back order. ATEC will reach customer once shipped.; O-emld tckt

Near Victor, NY 14564

Dave F

Job Details: 03/12/2021

WASHER WHIRLPOOL WTW4955HW2 No error codes . Ran unit in auto diagnostics. Calibrated unit . Unit tested good and is working as expected. Gave tips on best wash cycles . Customer instruct.

Near Rochester, NY 14618

Evan

Job Details: 03/12/2021

WASHER KENMORE 110.450884 Customer stating that unit was flashing HF code on occasion. Stating that unit would run for a few minutes then flash code and then customer would be able to restart unit and finish cycle. According to tech sheet HF code is water error relating to water flow or sensing water in tub during cycle. Checked resistance of water valves and flow meter. Both tested within range. Checked pressure switch for function and confirmed pressure hose was not damaged. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on normal cycle and observed unit. Could not get unit to fail. Customer is going to run unit and contact is issue persists. If issue persists. Order pressure switch. (Pressure switch WPW10514214)

Near Webster, NY 14580

Evan

Job Details: 03/12/2021

WASHER WHIRLPOOL WTW8040DW0 Customer stating that unit is failing to operate wash cycle discovered f7e9 and f7e5 for shifter fault and locked rotor. Shifter is causing issue with unit not washing . Machine will not switch from spin to agitate. Also discovered unit is leaking gear case oil. Ordering shifter gear case and rotor cover ; ordrng 1 W10754161 (ROTOR COVER ) and 1 W10754448 (SHIFTER ) and 1 W11455453 (GEAR CASE )

Near Rochester, NY 14625

Evan

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL WDT790SAYM1 "Customer stating that upper rack is falling. Discovered that unit was missing wheel stops and also track guides for upper rails. Replaced both parts tested upper rack. rack tested good; used 2 WPW10195622 (STOP), and 2 WPW10505748 (WHEEL) from stock"

Near Penfield, NY 14526

Evan

Job Details: 03/12/2021

WASHER MAYTAG MVWC565FW0 Customer stating that unit is failing to spin out properly still. Checked for error codes. Unit is displaying F0e2 for over sudsing and also f0e5 for off balance load. Ran tested cycle to confirm function. Observed unit during agitation and spin. Unit is operating as designed during test cycle. Tested unit in manual test mode on high spin. Unit is spinning as designed. Spoke with customer about using less detergent and balancing load properly. Main concern is unit will not spin out towels properly. Advised customer to use power wash setting for best results when washing larger items.

Near Pittsford, NY 14534

Steve

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Found the saddle valve is sized close at the house water supply to refigerator causing no water to refrigerator. Recommend changing saddle valve.

Near Rochester, NY 14622

Dave L

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced condenser, compressor, and subcooler due to no cooling. Unit tested good after install. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8X6 and 1 W10897199 STUB EXT 7.5"

Near Pittsford, NY 14534

Steve

Job Details: 03/12/2021

DISHWASHER KITCHENAID KUDE60FVSS0 Found the clamp holding wash pump on failed. Replaced clamp and made sure pump was fastened. Tested dishwasher and it tested good.

Near Webster, NY 14580

Evan

Job Details: 03/12/2021

OVEN WHIRLPOOL WFE515S0EW1 Customer is stating that bulb is continually blowing. Discovered that incorrect Bulb is being installed. Installed correct bulb and tested light switch. Light now operating as it should. Unit tested good; used 1 8009 (BULB-4OW) from stock

Near Spencerport, NY 14559

Dave L

Job Details: 03/12/2021

DISHWASHER WHIRLPOOL MDB8959SKZ Unit was not draining due to an obstruction in the drain pump removed obstruction unit tested good

Near Avon, NY 14414

Dave F

Job Details: 03/12/2021

DISHWASHER MAYTAG MDB9959SKZ0 Drain pump was not draining the unit . Found debris stuck in the pump . Removed debris . Tested unit . Unit tested good .

Near Avon, NY 14414

Steve

Job Details: 03/12/2021

REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found the defrost drain was plugged. Removed duck bill and cleared ice from freezer drain and floor. The refigerator tests good

Near Penfield, NY 14526

Tanner

Job Details: 03/12/2021

DISHWASHER KITCHENAID KDFE104DBL4 Q1 no Q2 no Q3 noComplaint of ineffective drain.No stored errors. Found piece of glass in sump. Removed debris. Tested unit and unit tested good.

Near Rochester, NY 14610

Evan

Job Details: 03/10/2021

DRYER MAYTAG DG410 Customer stated that unit would not heat. Discovered that ignitor was failing to glow but was receiving proper voltage. Ordering ignitor. Quoted $76.40 for labor ; ordrng 1 4391996 (IGNITOR )

Near Webster, NY 14580

James

Job Details: 03/10/2021

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found damper motor causing noise. Need damper motor. ; ordrng 1 W11087463 (Damper)

Near Webster, NY 14580

James

Job Details: 03/10/2021

REFRIGERATOR KITCHENAID KRMF606ESS00 Q1 n. Q2 n. Q3 n. Unit not turning on led lights. Dispenser and icemaker not functioning. Disconnected pantry ui and LEDs turned on. Cycled icemaker in diagnostics and tested dispenser. Need ui. ; ordrng 1 WPW10769076 (User interface)

Near Webster, NY 14580

James

Job Details: 03/10/2021

RANGE WHIRLPOOL WFG745H0FS0 "Authorization wvdz700wpl1 Q1 n. Q2 n. Q3 n. Heat escapes oven and melts knobs. Found hinges binding preventing door from sealing. Need hinges, seal, bezels and knobs. ; ordrng 2 WPW10440013 (Hinge)s and 1 WPW10162385 (Gasket) and 5 W11122880 (Knob)s and 5 W11188712 (Bezel)s"

Near Webster, NY 14580

James

Job Details: 03/10/2021

RANGE MAYTAG MER8674AB0 Q1 n. Q2 n. Q3 n. Unit only heating on broil found bake element melted. Need element; rqstng P&A on 1 W10779716 (Element)

Near Webster, NY 14580

James

Job Details: 03/10/2021

OVEN KITCHENAID KEBC208KSS04 "Q1 n. Q2 n. Q3 n. Both inner door glasses are broken. Quoted repair; rqstng P&A on 2 WP4449259 (Glass)s, ordrng 1 Sh15"

Near West Henrietta, NY 14586

Steve

Job Details: 03/10/2021

WASHER MAYTAG MVW6230RHW0 Sr# 7730200848Found the bezel and door latch separated. Glued back together temporarily. Ordering latch and bezel. Customer stated the washer was stopping cycles early during drain and spin mostly but sometimes other cycles. Could not recreate problem. All functions passed during diagnostic test. Called tech line to document. ; ordrng 1 W11394572 (Latch) and 1 W11215078 (Bezel)

Near Rochester, NY 14624

Dave L

Job Details: 03/10/2021

REFRIGERATOR KITCHENAID KRFF707ESS01 Found unit unplugged. Plugged in unit. Compressor is not exchanging heat. Put unit in test 4 3 way valve went to home position but could not hear it change between steps. Ordering compressor and 3 way valve. ; ordrng 1 W10832994 (Compressor) and 1 W11094466 (3 way valve) and 1 WPW10143759 (Drier) and 2 W10895713 (8.5/8)s and 1 W10895738 (7.5/6) and 1 W10895716 (8.5/6) and 2 W10895748 (7/7)s and 1 W10896689 (5/4) and 1 W10896690 (8) and 1 W10896678 (6/1.8) and 1 W10895748 (7/6)

Near Rochester, NY 14624

Dave L

Job Details: 03/10/2021

REFRIGERATOR WHIRLPOOL WRB322DMBM00 "The unit is no longer producing ice due to the ice maker not filling. New ice maker is energizing valve but fill tube keeps freezing because the fill valve is leaking. Ordering valve ; ordrng 1 WPW10498976 (Valve) and 1 WPW10498976, dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"

Near Spencerport, NY 14559

Tanner

Job Details: 03/10/2021

DISHWASHER MAYTAG MDB8959SFZ4 Q1 no Q2 no Q3 noComplaint of pieces of metal on dishes after wash. Customer provided pictures of debris and appears to be pieces of chopper blade. Unit running without chopper screen. Ordering new motor sump assembly and wash arms. ; rqstng P&A on 1 WPW10591570 (Wash motor) and 1 W10803178 (Lower spray arm) and 1 WPW10605345 (Upper spray arm)

Near Pittsford, NY 14534

Steve

Job Details: 03/10/2021

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Tested ice maker and it functioned as expected. The ice bin sensors also worked as expected. Thermistors tested good in diagnostics. Found the freezer temp was 17 degrees causing no ice. Quoted for fresh food section evaporator replacement. ; rqstng P&A on 1 W11116006 (Evap) and 1 WPW10143759 (Drier), ordrng 1 Shipping, dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"

Near Rochester, NY 14621

Tanner

Job Details: 03/10/2021

DRYER GE GTD45EASJWS Unit not ready. Come back EOD; schdld next appmnt for 3/9 TUE PM

Near Webster, NY 14580

Tanner

Job Details: 03/10/2021

DISHWASHER KITCHENAID KDFE104HPS1 Q1 no Q2 no Q3 no. Replaced tub. Racks now eject properly. Unit leaking from sump seal. Cleaned sump gasket and retightened sump to basket. Unit still drips through seal. Old gasket not melding to new tub. Ordering new motor sump assembly.; rqstng P&A on 1 W11085683 (Motor Sump)

Near Brighton, NY 14610

Tanner

Job Details: 03/10/2021

WASHER WHIRLPOOL WFW5090JW0 Q1 no Q2 no Q3 no Complaint unit wont unlock. Following stored error: F24 overflow error.Testd unit and drain pump runs. Wash basket not full of water. Opened sump and only residual water present. Even when sump vauumed out unit still reading overflow state. Ordering ACU and pressure switch; rqstng P&A on 1 W1134605 (ACU) and 1 W11044866 (Pressure sensor)

Near Rochester, NY 14612

James

Job Details: 03/10/2021

REFRIGERATOR KITCHENAID KRFC704FSS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Freezer at 16 degrees. Tested fans and icemaker. Freezer evap had one inch of frost on top edge. Sealed system leak. Need filter drier. ; ordrng 2 W11109499 (Filter)s and 2 W10896678 (Connect)s and 2 W10896689 (Connect)s

Near Rochester, NY 14610

Dave F

Job Details: 03/10/2021

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Unit was just delivered on March 5th with a ding in the door ordering new fresh food door .; ordrng 1 LW10648584 (dor-fip) and 1 W10830982 (plug-hndle)

Near Webster, NY 14580

Evan

Job Details: 03/10/2021

COOKTOP JENN AIR JIC4536XS Replacing user interface due to unit displaying f06 error code and user interface not communicating with burners properly. Replaced UI and tested unit. Unit tested good

Near Fairport, NY 14450

Dave F

Job Details: 03/10/2021

RANGE WHIRLPOOL WEE750H0HZ1 Console touch screen not being responsive . Time keeps changing . Unit is connected to the internet should have latest software update . . Ordering new console W11335274; ordrng 1 W11335274 (Console)

Near Fairport, NY 14450

Evan

Job Details: 03/10/2021

WASHER MAYTAG MVWB880BW0 Replacing log valve due to valve causing unit to leak during cycle. Replaced log valve. Tested unit multiple times. Could not replicate leak. Unit tested good

Near Rochester, NY 14610

Evan

Job Details: 03/10/2021

WASHER WHIRLPOOL CAE2745FQ1 Customer stated that unit would not run through full cycle. Checked for error codes. Unit displaying code f5e1 for lid lock fault. Discovered that lid latch was receding into cabinet and not making contact with latch. Reinstalled latch properly. Tested unit multiple times. Unit tested good

Near Brockport, NY 14420

Dave L

Job Details: 03/10/2021

WASHER GE GTW490ACJWS Unit is not spinning clothes out because the suspension is weak allowing tub to bounce during spin. Ordering rod a springs for both sides. ; ordrng 1 WH16X26910 (Spring rh) and 1 WH16X26911 (Spring lh)

Near Rochester, NY 14611

Evan

Job Details: 03/10/2021

WASHER AMANA NTW4516FW3 Replacing control due control shutting off during cycle causing unit not to operate. Replaced control. Ran diagnostic cycle. Ran rinse and spin cycle. Unit tested good

Near Rochester, NY 14605

Tanner

Job Details: 03/10/2021

WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 noComplaint of lid not shutting properly. Found door cracked in lower right hand side causing door to slide up bracket. Causing unit not to lock. Even when putting pressure on lid lock is not always sensing. Ordering new lid and lid lock.Repair covered under manufacturer warranty. ; rqstng P&A on 1 W11259006 (Lid) and 1 W10810403 (Lid lock)

Near Rochester, NY 14612

Evan

Job Details: 03/10/2021

MICROWAVE WHIRLPOOL WMH31017FS0 Replacing interlocks due to unit not being able to run cycle consistently. Replaced interlocks. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Farmington, NY 14425

Steve

Job Details: 03/10/2021

MICROWAVE WHIRLPOOL WMH32519HZ06 Customer stated the microwave sparked on top right and side of microwave on two occasions. The high voltage system is in the area he pointed to. Removed panels and inspected. Did not see any out of place. Tested microwave. No sparks but not heating either. Ordering high voltage system. Power to microwave is good and polarized properly. ; ordrng 1 W11493408 (Transformer) and 1 W11335495 (Capacitor) and 1 W11256462 (Diode) and 1 WPW10693025 (Magnetron) and 1 W11224803 (Thermostat)

Near Rochester, NY 14615

Evan

Job Details: 03/10/2021

MICROWAVE WHIRLPOOL WML75011HZ2 Replacing interlock assembly due to door failing to open. Replaced assembly. Tested unit. Unit tested good

Near Irondequoit, NY 14617

Evan

Job Details: 03/10/2021

DRYER ADMIRAL AGD4675YQ2 "Using dryer repair kit to replace idler pulley , rollers and belt tensioner due to unit producing noise. Replaced all parts listed. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 WP691366 PULLEY-IDLER , used 1 4392065 (REPAIR KIT) from stock"

Near Webster, NY 14580

James

Job Details: 03/10/2021

WASHER AMANA NTW4516FW3 Q1 n. Q2 n. Q3 n. Replaced valve and ran calibration. Found no leaks.

Near Webster, NY 14580

James

Job Details: 03/10/2021

REFRIGERATOR WHIRLPOOL GD5SHGXKQ01 Q1 n. Q2 n. Q3 n. Unit leaking with new filter installed. Replaced filter housing and reset filter light. Tested for leaks. Unit functions properly. ; used 1 Sh15 from stock

Near Webster, NY 14580

James

Job Details: 03/10/2021

REFRIGERATOR MAYTAG MRT311FFFH00 Q1 n. Q2 n. Q3 n. Replaced control and thermistor that came with kit. Customer is to monitor

Near Rochester, NY 14623

Steve

Job Details: 03/10/2021

OVEN WHIRLPOOL WFG320M0BB0 Replaced ignitor for no lighting for bake cycle. Found door glass was getting loose at the glue strips on bottom of outer glass. Glued and taped. ; used 1 12400035 (Ignitor) from stock

Near Henrietta, NY 14467

Steve

Job Details: 03/10/2021

DISHWASHER MAYTAG MDB4949SHZ1 Sr# 7730202784 Ran diagnostics and found no abnormal noises. Informed customer on first visit and again today to get the power to dishwasher fixed due to wire connection wire nutted and taped together under dishwasher with no junction box. Called tech line to.document.

Near Rochester, NY 14612

Dave L

Job Details: 03/10/2021

MW-HOOD COMBO WHIRLPOOL WMH31017HZ The light bulb was broken at the socket. Metal part of the light bulb was stuck inside the socket. Removed bulb pieces and replaced light bulb. Unit tested good; dspstn on spec-tagged invntry: 1 8206232A BULB

Near Rochester, NY 14615

Dave L

Job Details: 03/10/2021

REFRIGERATOR WHIRLPOOL WRF560SEYM00 Installed new damper due to poor cooling when you damper was installed when power recycled the damper opened up normally to allow cold air into the fresh food section. Customer to monitor

Near Churchville, NY 14428

Dave L

Job Details: 03/10/2021

WASHER WHIRLPOOL WDTA50SAHZ0 Customer is having an issue with the dishwasher heating. Found F7 error in diagnostics which explains why the heater was not turning on ran diagnostics through oh WA calibration. There was an owi error in the diagnostics as well. Found that the drain hose was installed through the floor and into a trap in the basement with no air gap. This is causing water to syphon out during wash. Recommending that the hose be installed through the cabinet and into the disposal. Customer agreed to adjust installation and monitor if problem persists pre order OWI W11084121 owi

Near Spencerport, NY 14559

Dave L

Job Details: 03/10/2021

MICROWAVE KITCHENAID KCMS1555SSS Replaced release lever. Unit tested good

Near North Chili, NY 14514

Tanner

Job Details: 03/10/2021

WASHER WHIRLPOOL WTW4616FW2 Q1 no Q2 no Q3 no Complaint of wet clothes and not enough water. No stored errors.Ran autodiagnostic and completed without issue. Rviewed use and care with customer.

Near Fairport, NY 14450

Steve

Job Details: 03/10/2021

DISHWASHER KITCHENAID KDPM604KPS0 Attached spray arm to manifold. If problem persists preorder W11174340 manifold

Near Rochester, NY 14610

Dave F

Job Details: 03/10/2021

WASHER WHIRLPOOL WFW8740DW0 Replaced door latch and tested unit in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP and 1 WPW10443885 LATCH

Near East Rochester, NY 14445

Dave F

Job Details: 03/10/2021

RANGE WHIRLPOOL WFG524SLAB0 Glass on front door is broken WPW10409946. .quoted customer for the job . Customer refused service also refused payment of service call . That is theft of service. Customer knew about service as he told me that he did . Customer still refused service and to pay . Customer insisted unit was under warranty but the purchase date 1/5/2013

Near Rochester, NY 14620

Tanner

Job Details: 03/10/2021

DRYER WHIRLPOOL LEC8858EQ2 Q1 no Q2 no Q3 noComplaint of no tumble. Found belt was broken. Vacuumed cabinet. Lubricated rollers and pulley. Replaced belt. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 341241 BELT

Near Rochester, NY 14611

Dave F

Job Details: 03/10/2021

MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Unit door isnt shutting right . Found the microwave cabinet was bent not allowing door to close right causing the door switch failure and relay error . Called techline Sr 7730202749 techline deem unit unrepairable and customer will have to contact customer service.

Near Rochester, NY 14619

Dave F

Job Details: 03/10/2021

WASHER WHIRLPOOL NTW4516FW3 Unit was stuck in drain cycle . Was able to get machine out of drain cycle . No error codes . Calibrated unit and tested in diagnostics. Unit tested good .

Near Penfield, NY 14526

Dave F

Job Details: 03/10/2021

RANGE AMANA AGR5630BDB1 Broiler not lighting everytime .check power to outlet is properly grounded. DSI board is working and is detecting flame after it is lit .made adjustments to broiler ignitor . both bake and broil are working. Ran broiler for a bit the. Turned off and restarted. Unit tested good .