Service History 141 - Appliance Tec

We serviced a

MAYTAG MICROWAVE

Model MMV1174FZ3

Near Rochester, New York 14623

Ray Benedetto

Job Details: 12/07/2022

"Unit has intermittent heat. When testing, found that hood fan was not turning on low speed and has only a faint hum on high speed. Control board sending ~38 VAC. Ordering fan and control board to fix.; ordrng 1 W11441128 (Hood Fan) and 1 W11110847 (Control Board)"

We serviced a

KENMORE DRYER

Model 110.78102310

Near Rochester, New York 14618

Ray Benedetto

Job Details: 12/07/2022

"Unit making loud screeching sound. Found pulley seized up causing noise. Replaced repair kit. Tested for power, spin and heat. All operations normal.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Henrietta, New York 14467

Jeremy

Job Details: 12/07/2022

Replaced sump and motor for wash motor not running. Wash motor still not running. Checked and found control is not sending 120 Volts to motor. Flooring is warped from unit leaking before special project was completed. Also wash motor was shorted due to water dripping on it before special project was completed. Ordering control; schdld next appmnt for 12/9 FRI AM

We serviced a

MAYTAG RANGE

Model MER8800FZ0

Near Fairport, New York 14450

Jeremy

Job Details: 12/07/2022

"Unit is not heating properly. Found terminal on bake element burned up. Need to replace element and harness. Ordering harness and element. Element was replaced on 2/1/22, covered under ApplianceTec warranty.; ordrng 1 W11188459 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Canandaigua, New York 14424

Jeremy

Job Details: 12/07/2022

Replaced lid for being broken around hinge and not closing correctly. Unit checks good.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Canandaigua, New York 14424

Jeremy

Job Details: 12/07/2022

"Unit will not unlock door and there is water in tub. Found restricted drain pump. Removed restriction, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canandaigua, New York 14424

Jeremy

Job Details: 12/07/2022

Customer stated unit is covered under warranty. Unit is beyond one year old and no authorization on entitlement page. They are going to call Whirlpool for authorization. No service performed

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Rochester, New York 14624

Dave L

Job Details: 12/07/2022

Found stripped hub caused by a worn Gearcase spline. Quoted for gear case and wash plate. Customer declined to repair. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Spencerport, New York 14559

Dave L

Job Details: 12/07/2022

Items are not spinning dry properly. Found spin speed set at the slowest setting. Customer had a load in the machine when I arrived. Ran the load through a drain and spin cycle on max extract to verify operation. Cleared errors in diagnostics. Reinstalled loose bellow spring. Tested ok. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Spencerport, New York 14559

Dave L

Job Details: 12/07/2022

Wash motor is reviving 119vac but will not run. Ordering wash motor. ; ordrng 1 W11416362 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Scottsville, New York 14546

Ray Benedetto

Job Details: 12/07/2022

"Tapped into system, operating pressures 45/-18. Took more than ten minutes to equalize, 10 PSI. Affixed access tube and drier. Tested with 140 PSI of nitrogen, let system rest for 10 minutes, no drop in PSI. Vacuumed system down past 500 microns and charged. ; dspstn on spec-tagged invntry: 2 W11578570 COUPLER 1 W11580057 COMPRESSOR , 2 W11504445 COUPLER BR 5X4 , 2 W11504447 COUPLER BR 5X1.8 , and 1 W11506635 VALVE 1/4"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Rochester, New York 14607

James

Job Details: 12/07/2022

Track gear broken in freezer. Need gear. Customer wants filter replaced. ; ordrng 1 12002497 (Gearset) and 1 Sh15 and 1 EDR2RXD1 (Filter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Irondequoit, New York 14609

Josh Henchen

Job Details: 12/07/2022

"Customer stated unit is leaking from front of dishwasher. Checked and found no codes. Ran diagnostic cycle, all operates as expected, no leaks. Ran normal cycle with dishes, all operates as expected, no leaks. Dishwasher checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Pittsford, New York 14534

Josh Henchen

Job Details: 12/07/2022

Replaced Closers due to left side mullion not always catch door latch and uneven doors. Left side is catching by a quarter inch. And doors are even. Customer will monitor. Refrigerator checks good.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HZ08

Near Pittsford, New York 14534

Josh Henchen

Job Details: 12/07/2022

"Customer stated microwave not heating/starting and beeps and shuts off. Checked and found no codes, tried to start and test, unit counts down 3 secs, beeps and go's to clock. Ordering control W11175577 and interlock W11551558; ordrng 1 W11175577 (CNTRL PANEL) and 1 W11551558 (INTERLOCK)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, New York 14606

Andres V

Job Details: 12/07/2022

"Customer stated unit was not finishing cycle. I diagnosed unit found error code lid lock fault. When I ran a diagnostic cycle unit would not lock but when doing it manually it would lock. Unit is having issues with lock. I had a lid lock in my van, I replaced it then tested unit. Unis is working properly now. ; used 1 W11307244 (Lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Rochester, New York 14624

Andres V

Job Details: 12/07/2022

Customer stated that gasket will not stay in place and keeps falling off. I did notice where gasket was coming the inside lip. Customer says he puts it back on but keeps coming off. Unit needs new gasket. ; schdld next appmnt for 12/15 THU !

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Brockport, New York 14420

Dave L

Job Details: 12/07/2022

UI is non responsive. Replaced UI. No change. Ordering control. ; ordrng 1 W11305303 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Hilton, New York 14468

Dave L

Job Details: 12/07/2022

Unit displaying tachometer error. Unit spins up to speed in diagnostics. Replaced actuator. Customer to monitor. Rent a center warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Spencerport, New York 14559

Dave L

Job Details: 12/07/2022

S1703 heater job; used 1 W11537778 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Geneva, New York 14456

Doug Balcom

Job Details: 12/05/2022

Customer states unit making a thumping noise. Found drum out of round and thumping on rollers. Ordering drum; ordrng 1 W10899578 (Drum)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Stanley, New York 14561

Doug Balcom

Job Details: 12/05/2022

Customer states unit is leaking again about every 4-5 cycles. Called techline they deemed the unit non repairable. Issued SR#7734597031

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Webster, New York 14580

James

Job Details: 12/05/2022

"Unit still not making ice. Im at 2deg, freezer at -14. Replaced control and reset power. Ran ice maker motor and fill test. Leveled unit. Customer is to monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ00

Near Webster, New York 14580

James

Job Details: 12/05/2022

"Replaced filter housing, ice bin and ice chute. Defrosted fill tube and cycled icemaker. Tested dispenser. Unit functions properly. If door freezes again, door will need to be replaced."

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ1

Near Rochester, New York 14605

Andres V

Job Details: 12/05/2022

Dropped off lint screen.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Pittsford, New York 14534

Dave F

Job Details: 12/05/2022

Replaced LEDs and made sure they are pointed the correct way . All leds are working and are flush customer is ok with leds . Tested good .

We serviced a

JENN AIR OVEN

Model JJW3830IL01

Near Pittsford, New York 14534

Ray Benedetto

Job Details: 12/05/2022

Glass is loose when opening and closing door. Left Bracket does not latch glass entirely. Ordering brackets and glass for repair.; ordrng 1 WPW10581831 (Left Bracket) and 1 WPW10581826 (Right Bracket) and 1 W11325529 (Glass Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Webster, New York 14580

Ray Benedetto

Job Details: 12/05/2022

Top rack broken on rails. Replaced adjusters and operating normal.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Webster, New York 14580

James

Job Details: 12/05/2022

Center burner is not igniting every time. Spark is contacting burner head in random places causing inconsistent ignition. Replaced burner and tested. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Webster, New York 14580

James

Job Details: 12/05/2022

"Unit not draining. Found mask in drain pump cleaned pump and tested. Bellows is deformed and is allowing clothes to fall into pump. Recommend replacing bellows. ; rqstng P&A on 1 W11106747 (Bellows), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP , used 1 Sh15 from stock, states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Rochester, New York 14626

Dave L

Job Details: 12/05/2022

Replaced sump due to an open wash motor. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Webster, New York 14580

Ray Benedetto

Job Details: 12/05/2022

"Unit has dented doors and bent top hinge. When opening freezer door, found frame damage on top left corner (see attached picture). Chassis is damaged and unit is not repairable. Documented with Techline, SR7735197884."

We serviced a

AMANA WASHER

Model NTW4600YQ1

Near Rochester, New York 14621

Andres V

Job Details: 12/05/2022

I accidentally put part as use from stock when I needed to order it. Rescheduled for tomorrow.; ordrng 1 W11158830 (Capacitor)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rochester, New York 14613

Andres V

Job Details: 12/05/2022

"Customer stated unit was not draining. I diagnosed unit found that pump and is trying to drain but impeller is not turning. I had two units with the same model at this location, I used the pump I was sent out for the other washer on this one since the other did not need it. I ran a diagnostic test successfully, i did hear belt making a noise when spinning so I replaced it with truck stock one.; used 1 W10919003 (Drain pump), and 1 W11239857 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Rochester, New York 14616

Dave L

Job Details: 12/05/2022

Replaced shorted led module. Tested ok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, New York 14613

Andres V

Job Details: 12/05/2022

Customer stated unit was not draining and finishing cycle. I diagnosed unit only found stored error code for slow fill. I ran a diagnostic cycle successfully unit drained and spun correctly. Unit is working properly.; dspstn on spec-tagged invntry: 1 W11170317 CNTRL- ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Rochester, New York 14608

Andres V

Job Details: 12/05/2022

Customer stated unit would sometimes unlock other times it would not also unit would leak. I diagnosed unit but could not duplicate issue. When I tested unit on a diagnostic mode unit did lock and unlock. I also noticed that water pressure was low and water was going over the lip of the tub. I believe unit is having an intermittent issue with door locking and unlocking. ; ordrng 1 W11359390 (Control)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Fairport, New York 14450

Andres V

Job Details: 12/05/2022

Customer stated oven was not heating up and bezels were not aligned right. I diagnosed unit found DSI board is getting 120v but putting out any voltage out to either igniter. I used heat gun to take off bezels and align them better. ; ordrng 1 W10860916 (DSI board)

We serviced a

JENN AIR MICROWAVE

Model JMD2124WS

Near Webster, New York 14580

Andres V

Job Details: 12/05/2022

Replaced switch on the left side of microwave. Tested it out unit now heats and is working properly.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Webster, New York 14580

Ray Benedetto

Job Details: 12/05/2022

Cold water valve is defective. Replaced water valve.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Honeoye Falls, New York 14472

Jeremy

Job Details: 12/05/2022

Unit will not start a cycle and has F7E1 and F7E6 stored error codes. Ran diagnostic cycle and found motor just hums and does not run. Found start capacitor has failed. Ordering capacitor.; ordrng 1 W11395618 (CAPACITOR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS14

Near Canandaigua, New York 14424

Doug Balcom

Job Details: 12/05/2022

Customer states no ice production. Keeps freezing up. Found very low water pressure to refrigerator. Customer will have water supply problem fixed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Ontario, New York 14519

James

Job Details: 12/05/2022

Door gasket hanging off. Replaced gasket and adjusted upper rack. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11177741 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ00

Near Irondequoit, New York 14617

Dave L

Job Details: 12/05/2022

Replaced broken ice door assembly. Tested ok.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Ontario, New York 14519

James

Job Details: 12/05/2022

Unit not filling. Long fill error. Cleared code and calibrated. Tested valves and quick wash. Unit functions properly. If problem persists order control and valve. ; saved tckt

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Rochester, New York 14617

Dave L

Job Details: 12/05/2022

Customer was unable to get the upper oven to turn on again while making cookies. Unable to recreate issue. Suspecting UI. If problem comes back pre order UI; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rochester, New York 14612

Dave L

Job Details: 12/05/2022

"Customer is concerned with a loud noise happening during the spin cycle. Ran rinse and spin cycle with the machine loaded to test. Found camGrinding during spin brake. Replaced cam and actuator. Retested. Tested ok; used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBB03

Near Farmington, New York 14425

Jeremy

Job Details: 12/05/2022

"Customer stated ice cream was soft and thought freezer was warm. Checked temps in freezer and fresh food, both check good. Found no frost build up in freezer. Unit operating as expected. Leveled unit so fresh food door closes properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Farmington, New York 14425

Jeremy

Job Details: 12/05/2022

Customer complaint of unit making humming noise and not filling with enough water. Found that customer was unfamiliar with the sounds and behavior of their new machine. Instructed to use deep water wash option to get the most water in the machine and about the sounds and actions the unit makes. Also explained the two step starting procedure when starting a cycle. Unit operating as expected.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Macedon, New York 14502

Jeremy

Job Details: 12/05/2022

Unit has no power indication and completely unresponsive. Verified proper voltage and no evidence of burnt or broken wires. Unit needs a new control board. Ordering control board.; ordrng 1 W10894098 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Fairport, New York 14450

Jeremy

Job Details: 12/05/2022

Customer stated unit not filling. Found that unit fills but wash pump is not pumping water to spray arms and only hums. Ordering sump and motor.; ordrng 1 W11460945 (Pump and Motor)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Rochester, New York 14616

Dave L

Job Details: 12/05/2022

Found cabinet bent on bottom causing a noise furring use. Adjusted cabinet until noise went away. Tested ok. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Webster, New York 14580

Andres V

Job Details: 12/05/2022

Replaced door strike and gave customer insulation. They have not installed the dishwasher in fully.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Ontario, New York 14519

James

Job Details: 12/05/2022

Unit not washing or draining. Sump motor making whining noise. Cleaned out pump and hose. Ran unit and noise went away. Customer is to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rochester, New York 14612

Dave L

Job Details: 12/05/2022

Found defrost heater disconnected at evaporator harness. Reseated connector and defrosted the evaporator; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Williamson, New York 14589

James

Job Details: 12/05/2022

"Unit not spinning. F7 error. Belt shredded and damaged pulley. Replaced belt and cam. Tested unit successfully. ; used 1 W10006384 (Belt), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Penfield, New York 14526

Jeremy

Job Details: 12/05/2022

Unit has F6E1 for over temp. Put unit in diagnostics and broiler element turned on without prompt. Unit needs new control board. Customer is not comfortable with unit and is going to purchase new.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rochester, New York 14609

Jeremy

Job Details: 12/05/2022

"Customer stated clothes are wet at the end of cycle. Unit has F8 E1 error for long fill. Checked and found that cold water supply was turned off causing unit to error out and not complete a cycle. Turned on cold water, unit checks good."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Rochester, New York 14621

Jeremy

Job Details: 12/05/2022

Fresh food door seal was not seated into grove and causing warm temps in fresh food section. Freezer door is dented and cabinet is dented on right side. Left side leveling leg does not thread in straight and is crooked due to hole being bent on caninet. Ordering freezer door under 30 day cosmetic warranty. Cabinet is not serviceable. Installed door seal correctly.; ordrng 1 LW10680728 (Freezer Door) and 1 W11428492 (Nameplate)

We serviced a

WHIRLPOOL DRYER

Model MGD6230HC0

Near Rochester, New York 14609

Jeremy

Job Details: 12/05/2022

"Customer stated felt seal had ripped. Found front seal warped and torn causing excessive noise. Also found rear seal torn and not glued to drum. Replaced front seal, reglued rear seal as temp fix. Unit is still loud. Found that drum is warped causing excessive noise and vibration. Ordering drum to be direct shipped to customer.; ordrng 1 W10545923 (Drum DIRECT SHIP TO CUSTOMER)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Webster, New York 14580

Ray Benedetto

Job Details: 12/05/2022

"Replaced drain pump. Unit still did not drain. Verified pump was receiving ~120 VAC. Suspect a clog in the drain hose, attempted to dislodge clog, but was unsuccessful. Ordering drain hose.; ordrng 1 WPW10545278 (Drain Hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hilton, New York 14468

Dave L

Job Details: 12/05/2022

The customer is hearing a loud screeching noise when the unit begins to spin. Replaced belt. If issue persists order Gearcase. ; used 1 Wpw10006384 (Belt) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20ETBL00

Near Fairport, New York 14450

Ray Benedetto

Job Details: 12/05/2022

Replaced ice maker and harness. Tested ice maker. Component cycled and filled. Operating normal. Replaced fridge bulb.; used 1 8009 (Bulb) from stock

We serviced a

KENMORE RANGE

Model 664.95223711

Near Fairport, New York 14450

Ray Benedetto

Job Details: 12/05/2022

"Unit threw oven sensor and low cooling fan codes. Unit was excessively hot near interface, and customer unplugged. Recommended replacing cooling fan and main control. Customer not moving forward with repair."

We serviced a

WHIRLPOOL WASHER

Model WFP2715HW0

Near Hamlin, New York 14464

Dave L

Job Details: 12/05/2022

Found pedestalDrawer disconnected from front cover at the bottom. Properly connected drawer to cover.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB00

Near Pittsford, New York 14534

Ray Benedetto

Job Details: 12/05/2022

Freezer has weak cooling. Excessive frost build-up outside and behind evap cover. Thawed out all ice. Temp sensor out of tolerance. Replaced thermistor. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hamlin, New York 14464

Dave L

Job Details: 12/05/2022

Unit will not completeCycles because the drain hose is installed too low causing it to error on a long fill. Recommending installing the drain hose on the utility sinkInstead. Left parts with the customer ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 WPW10006355 ACTUATOR

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Newark, New York 14513

Doug Balcom

Job Details: 12/05/2022

"Customer states grinding and humming noise when running. Ran diagnostic test found F8E1 error code. Long fill. Tested motor windings red to white 2.1 megohms. Blue to white open. Should be 8-10 ohms. Per techline. SR # 7735199423. Ordering control, stator, and water valve.; ordrng 1 W11354541 (Stator) and 1 W11550649 (Control) and 1 W11316255 (Water valve) and 1 W11316256 (Water valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Penfield, New York 14526

Andres V

Job Details: 12/01/2022

"Customer stated unit was not filling with water. I diagnosed unit found water valve was getting voltage. I noticed that their was a cut in the harness, I spliced harness and recconected it then tested it. Unit started filling correctly. Ordering harness but fixed it so they can use it in the mean time. ; ordrng 1 W11130934 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Rush, New York 14543

Ray Benedetto

Job Details: 12/01/2022

"Replaced water valve and freezer bulb. Water doesn't continuously flow out of ice maker fill tube. Operating normal. Water pressure is weak, suggested customer consult a plumber.; dspstn on spec-tagged invntry: 1 WPW10312696 VALVE- INLT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, New York 14625

Andres V

Job Details: 12/01/2022

"Customer stated units lights were all out, also water was not dispensing and freezer temp was not correct. I diagnosed unit found their was water in the deli drawer UI, when I unplugged the board the lights on the side came on, board is corroded and needs replacing. The freezer light was also faulty causing RC lights to go out too. I replaced that light with the light I was sent out with. Unit was not dispensing water because the deli drawer switch was not being activated by drawer. I readjusted drawer now unit is dispensing water. Unit also has frost built up in the back, theirs a service pointer for this that requires a service kit.Sr 7735173326; ordrng 1 W10864519 (Service kit) and 1 W11170612 (Harness) and 1 WPW10769076 (Deli drawer UI) and 1 W11387053 (Freezer drawer), dspstn on spec-tagged invntry: 1 W11601310 MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Spencerport, New York 14559

Dave L

Job Details: 12/01/2022

"Moisture building up in fresh food caused by a crack at the rh fresh food door near the hinge. Ordering door. Gaskets and damper toBe replaced on return visit. ; ordrng 1 W10910852 (Rh ff door), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Newark, New York 14513

Doug Balcom

Job Details: 12/01/2022

Customer states unit dispenses water on its own. Found pad dispenser pad. Ordering pad.; ordrng 1 WPW10353848 (Pad)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Newark, New York 14513

Doug Balcom

Job Details: 12/01/2022

Customer states top burners won't light and clock resets when you turn on the top burners. Found wire partially disconnected from spark module sending spark to chassis causing clock to reset. Reattached wire. Unit is operating as designed.

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Clifton Springs, New York 14432

Doug Balcom

Job Details: 12/01/2022

Customer states unit will not start. Found bad motor it hums when trying to start. Ordering motor.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV06

Near Canandaigua, New York 14424

Josh Henchen

Job Details: 12/01/2022

"Customer stated he felt like it was not heating the same as when they got it. Checked and found no codes, heated a cup of water for 2 minutes and started boiling at 1:20. Microwave checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00Q

Near Pittsford, New York 14534

Ray Benedetto

Job Details: 12/01/2022

Freezer had excessive frost buildup and door was not closing correctly. Thawed out all frost. Verified fan and heater were working. Readjusted shelves and rails. Door closes properly. Customer will monitor.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Lima, New York 14485

Jeremy

Job Details: 12/01/2022

Door not on site. Reschedule when door arrives.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model UNREADABLE

Near Hilton, New York 14468

Dave L

Job Details: 12/01/2022

Replaced washer bearing. Tested ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rochester, New York 14625

Andres V

Job Details: 12/01/2022

"Sent call to let customer know I was on my way, arrived to home knocked on door but no one answered. Called and left voicemail, waited for 15 min."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS03

Near East Rochester, New York 14445

Ray Benedetto

Job Details: 12/01/2022

"Unit does not water after power outage. Water paddle will energize valve in test mode. User interface will also recognize paddle switches. Tested voltage, valve receiving 120 VAC in test mode, but during regular operation. Will need control board to repair.; ordrng 1 W11380560 (Control Board)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rochester, New York 14616

Dave L

Job Details: 12/01/2022

Customer states that UI is intermittently unresponsive and also pauses on its own. Unable to recreate. Ordering latch and Console; rqstng P&A on 1 W11135391 (Console) and 1 W10810403 (Latch)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Irondequoit, New York 14609

Andres V

Job Details: 12/01/2022

Customer stated unit was not filling properly on a heavy duty and towels cycle but unit does fill on any other cycle. Unit did not have any error codes and also all valves were working. Ordering new board and water valve.; ordrng 1 W11419171 (Acu) and 1 W11165546 (Water valve)

We serviced a

AMANA DRYER

Model NGD7200TW

Near Honeoye Falls, New York 14472

Jeremy

Job Details: 12/01/2022

Unit will not run. Checked and found open exhaust thermostat. Ordering thermostat.; ordrng 1 WP35001087 (Thermostat) and 1 Sh15 (Shipping)

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bloomfield, New York 14469

Josh Henchen

Job Details: 12/01/2022

"Customer stated washer was banging and didn't seem to agitate clothing. Checked and found no codes. Ran diagnostic cycle, all functions as expected. Ran regular/drain and spin, all functions as expected. Washer checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Pittsford, New York 14534

Josh Henchen

Job Details: 12/01/2022

Customer stated door not closing properly. Checked and found Mullion not lining up with plate pivot. Ordering door closurex2: WP12028505AP.; ordrng 2 WP12028505AP (Closer)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Rochester, New York 14612

Dave L

Job Details: 12/01/2022

Unit is not cooling due to a low side leak. Customer was not interested in repairing.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pittsford, New York 14534

Jeremy

Job Details: 12/01/2022

"Unit is filling then errors out with F10E5 for diverter leak. Replaced sump and motor, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Rochester, New York 14623

Josh Henchen

Job Details: 12/01/2022

"Customer stated washer was stuck on rapid wash cycle only. Checked and found F2E1,F5E1,F7E0. Ran diagnostic cycle, all functions as expected. Recalibrate unit, Ran normal/drain and spin cycles. Washer checks good."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Rochester, New York 14619

Josh Henchen

Job Details: 12/01/2022

Customer stated dryer not drying properly. Checked and found poor air flow. Recommended cleaning/replacing venting. Dryer is cycling @ temp on low med and high settings. Dryer checks good.; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 WP3392519 FUSE-THERMAL

We serviced a

MAYTAG DRYER

Model MGDB750YW3

Near Irondequoit, New York 14609

Andres V

Job Details: 12/01/2022

"Customer states unit was making a noise. I diagnosed unit and found it coming from the exhaust vent. I found a piece of paper that was hitting the blower. Took paper out and tested it, unit now works properly."

We serviced a

KENMORE RANGE

Model 664.95223711

Near Fairport, New York 14450

Ray Benedetto

Job Details: 12/01/2022

Unit had main oven sensor open error. Low cooling fan speed error in memory. Reset fault codes and tested unit. Sensor code was not thrown. Disassembled unit and found dead vermin near rear left burner and removed. Tested and threw low cooling fan code. Checked ohm at component (~75) and verified main board was pushing out 5 DC. Tested bake cycle at 350 and unit functioned properly. Verified all burners had full functionality.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW0

Near Pittsford, New York 14534

Jeremy

Job Details: 12/01/2022

"After further investigation, discovered MCU is faulty causing door latch malfunction. Ordering MCU.; ordrng 1 WPW10374126 (MCU)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Victor, New York 14564

Jeremy

Job Details: 12/01/2022

"Unit not completing cycles due to intermittent drain. Found no obstructions in drain line and drain pump worked in diagnostic cycle. Replaced drain pump for intermittent operation, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Rochester, New York 14617

Dave L

Job Details: 12/01/2022

Found ice maker position error in diagnostics . Ice maker failed harvest test. Replaced ice maker. Customer toMonitor after 24 hours ; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Rochester, New York 14621

Andres V

Job Details: 12/01/2022

I replaced the front panel and hinges on unit. Door now closes and operates properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fairport, New York 14450

Ray Benedetto

Job Details: 12/01/2022

"Unit is making loud grinding noise when door is opened and closed, which is happening during damper operation. Replaced damper and noise eliminated."

We serviced a

WHIRLPOOL RANGE

Model Wfe540h0as1

Near Farmington, New York 14425

Jeremy

Job Details: 12/01/2022

"Unit not heating properly. Found broken bake element. Replaced bake element, unit tested good.; dspstn on spec-tagged invntry: 1 WPW10586737 CONTROL"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Spencerport, New York 14559

Dave L

Job Details: 12/01/2022

Found rotor making contact with floor drip pan causing a noise. Leveled and raised unit. Tested ok

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV3

Near Rochester, New York 14624

Josh Henchen

Job Details: 12/01/2022

"Installed new light holder and reattached connector. Tested microwave light, operates as expected. Microwave checks good."