Near Webster, NY 14580
Evan
Job Details: 11/30/2019
OVEN GE ZDP364NDP5SS Replacing bake element due to old element failing to maintain temperature unit was 20-25 degrees lower than temp reading. Replaced element and ran test bake cycle to 350. Unit tested good. Control board part # WB19K10061 $292.17 Encoder Assembly part # WB24K10048 $165.28
Near Macedon, NY 14502
Evan
Job Details: 11/30/2019
WASHER MAYTAG MVWB835DW4 Customer stated that unit was flashing LF code during beginning of cycle. Checked for codes. Unit displaying f3e2 (inlet water temp fault) and f8e1 (long fill) discovered that hot valve was not actuating correctly. Replaced water valve and ran diagnostic cycle. Unit completed cycle as it should. Unit is now filling as it should ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Fairport, NY 14450
Evan
Job Details: 11/30/2019
WASHER MAYTAG MVWX655DW0 Customer stated that unit would not spin out correctly. Checked for codes. No codes present. Ran diagnostic cycle unit would agitate but would not spin. Discovered that drive hub inner teeth were stripped. Replaced drive hub. Ran diagnostic cycle. Unit tested good ; used 1 W10528947 (HUB) from stock
Near Penfield, NY 14526
Steve
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."
Near Webster, NY 14580
Steve
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Replaced ice door for not closing. The ice door tested good.
Near Webster, NY 14580
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced control and thermistor due to inconsistent temps. Freezer was at 3 when I arrived. Customer to monitor
Near Fairport, NY 14450
Steve
Job Details: 11/30/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced left door for clicking when closing. The door tests good.
Near Ontario, NY 14519
Evan
Job Details: 11/30/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that unit was leaking from left side of door. Discovered that door was not reinstalled correctly and screws were not fully seated on left side of door. Installed door screws correctly and ran diagnostic cycle. Could not replicate issue once reinstalling door. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 11/30/2019
REFRIGERATOR KENMORE 106.5117331 Customer stated that unit was not dispensing ice. Attempted to jump ice maker for unit to run harvest cycle. Ice maker motor would not turn. Replaced ice maker and thawed fill line. Ran harvest cycle and waiting for unit to fill. Unit ran full harvest cycle and filled and end of cycle. Unit tested good
Near Ionia, NY 14475
Dave F
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Icemaker not cycling . Tested for power at unit . Icemaker has power . Unit would not cycle . Replaced ice maker W10882923 . New ice maker cycled and tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Rochester, NY 14610
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWB835DC4 Customer reports the unit is not agitating as it should; clothes stay on top of the water and does not change positions as it’s agitating. Customer also states the clothes come out stinky. F2E1 error code stored. Completed an auto verification test with no issues. Unit is functioning as designed.
Near Rochester, NY 14624
Shaiman
Job Details: 11/30/2019
WASHER MAYTAG MVWB725BW0 Customer reports the unit would leak from the bottom right corner. Put unit into diagnostic mode. No error codes stored. Ran a auto verification test cycle with no issues. Customer also mentioned the unit would leak more commonly on the bulky option cycle. Tested unit on the bulky cycle. No leaks present at this time; unable to determine where a water leak is coming from.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
DISHWASHER MAYTAG mdb8949sam0 Replaced drain hose for chewed hose. The dishwasher tested good.
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
OVEN FRIGIDAIRE FFGF3053LSJ Replaced control and temp probe for erratic temps. The range tested good. Replaced blown bulb; used 1 8009 (BULB-4OW) from stock
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer concerned about he unit not sealing well due to freezer door opening slightly when the FF door is closed. Adjusted feet so door shut by themselves.
Near Brockport, NY 14420
Dave L
Job Details: 11/30/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Checked unit for abnormal noises. Customer stated noise had gone away days ago and has been operating normally since. No frost or moisture build up in compartments. Could not recreate.
Near Caledonia, NY 14423
Dave F
Job Details: 11/30/2019
MICROWAVE WHIRLPOOL WMH73521CS5 Interlocks have failed and we're not working correctly. Replaced interlocks with W11244490 . Tested unit . Tested good .
Near Pittsford, NY 14534
Steve
Job Details: 11/30/2019
MICROWAVE JENN AIR JMV9196CS3 Replaced switches with interlock kit for no operation. The microwave tested good. ; used 1 W11244490 (INTERLOCK) from stock
Near Hilton, NY 14468
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced valve and ice maker. Unable to use the needle val e to shut the water off to the unit. Customer has clamped plastic supply line with vice grips. Recommending that the customer replace line and valve before using the ice maker as this could cause no ice and is a leak hazard. Left ice maker off
Near Rochester, NY 14612
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper was not opening. Was able to get damper to move after pushing on it. Replaced damper. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL
Near Webster, NY 14580
Dave L
Job Details: 11/28/2019
REFRIGERATOR GE PSS26MSWASS This unit still has a parts warranty. Customer is going to contact the manufacturer.
Near Fairport, NY 14450
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Checked temps in unit. Freezer at 8 and fresh food at 30. Unit is in a unheated garage and has only been on for 12 hours. Evaporator fan was hitting the fan shroud. Adjusted shroud.
Near Rochester, NY 14608
Evan
Job Details: 11/28/2019
DRYER MAYTAG MEDB765FW0 Customer stated that unit is not heating but still running. Upon inspection checked incoming voltage. Unit was not receiving full 240v removed plug and discovered that L2 had thermal event at receptacle causing unit not to receive full amount of power. Checked fuses and heater. All tested good. Customer will need to have outlet repaired for unit to function properly.
Near Rochester, NY 14621
Evan
Job Details: 11/28/2019
DRYER KENMORE 417.804127 Customer stated that drum would not turn. Upon inspection discovered that belt had broken. Replaced belt. Ran test cycle. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Tightened loose door handles and adjusted doors to level doors. The refrigerator tests good.
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
DISHWASHER KITCHENAID KUDK02CRBS54 Found chopper area full of glass. Removed glass and tested. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14609
Evan
Job Details: 11/28/2019
RANGE KITCHENAID KESC307HBS5 Customer stated that while running self clean began to smell rubber burning inside oven. Discovered that customer had recently changed bulbs and globe was not reinstalled correctly. This was cause for issue. Heat was entering socket causing melting.
Near Webster, NY 14580
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit for inconsistent temps. Freezer temperature checks good. Freezer is set to its maximum setting and is keeping the fresh food a bit too warm. Put setting to minimum so the unit can pull down below 38 fresh food gasket is torn. Ordering door due to a poor seal at the lower right hand side; ordrng 1 LW10599404 (dor-fip)
Near Fairport, NY 14450
Steve
Job Details: 11/28/2019
DISHWASHER KITCHENAID KUDE50CXSS8 Found sump leaking right after start up. The cost of the repair will outweigh cost of new dishwasher. The customer is going to replace.
Near Henrietta, NY 14467
Steve
Job Details: 11/28/2019
DRYER MAYTAG MGDB835DW4 Sr#7726497591 Customer complained of dryer shutting off early. Tested sensors. They tested good. Called tech line. The recommended lowering back legs to push clothes towards front so they hit sensors. Ordering control and ui for not sensing properly. ; ordrng 1 W11133021 (CONTROL) and 1 W11158457 (CONSOLE )
Near Rochester, NY 14620
Steve
Job Details: 11/28/2019
REFRIGERATOR FRIGIDAIRE FFHS2622MBA Took bulb from freezer and put in FF section and it worked. Wiggled the door switch on arrival. If problem persists preorder door switch. No charge
Near Pittsford, NY 14534
Steve
Job Details: 11/28/2019
WASHER MAYTAG FAV6800AWQ Found the bearing is very loud and machine starts to spin then stops and tries again but never goes into spin. The unit needs bearing. The customer is going to replace
Near Gates, NY 14606
Dave L
Job Details: 11/28/2019
DISHWASHER FRIGIDAIRE FFBD2412SB0A Installed door seal and ran the unit trough to test. Unit tested good. Unit is has suds. Recommending customer run a cycleWith vegetable oil to clear suds
Near Rochester, NY 14626
Dave L
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI per tech line due to low ice production. Customer to monitor
Near Rochester, NY 14623
Steve
Job Details: 11/28/2019
RANGE FRIGIDAIRE FGGF3054MWE Replaced front two orifices. Cleaned all the burners. The front left burner not sparking. Ordering spark module. ; ordrng 1 5304508269 (spark module kit)
Near Webster, NY 14580
Evan
Job Details: 11/28/2019
DRYER MAYTAG MEDB835DC4 Cusomter stated that they are experiencing very long dry times. Checked for error codes upon arrival. Discovered code f4e3 for restricted airflow inspected vent and discovered that piece of packing plastic was inside baffle of dryer exit. This was causing issue. After removing plastic from baffle. Tested unit. Airflow is much better. Cleared code. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 11/28/2019
OVEN WHIRLPOOL WOS51ES4ES01 "Replacing control, thermal fuse and blower fan due to customer running self clean on oven and unit blowing thermal fuse and causing control board not to send heat to bake or broil elements. Replaced control . Replaced fuse and replaced fan. Reassembled unit and ran test preheat to 350. Unit tested good"
Near Churchville, NY 14428
Steve
Job Details: 11/28/2019
DISHWASHER MAYTAG MDB8949SBM2 S25462 Ordering user interface for erratic operation. Called tech line and the part is covered with S code through manufacturer ; ordrng 1 W10811169 (panel-cntl)
Near Rochester, NY 14618
Evan
Job Details: 11/28/2019
DISHWASHER KITCHENAID KDFE104DWH5 Customer stated unit was leaking since repair. Discovered that drain pump was not fully twisted on causing issue. Reinstalled pump and ran multiple cycles to confirm that unit was not leaking. Unit tested good
Near Rochester, NY 14613
Evan
Job Details: 11/28/2019
WASHER MAYTAG MVWC465HW2 Customer stated that unit was not responding to commands and could hear noise coming from machine. Upon inspection discovered code f3e1 for pressure system fault. Unit was continually running drain pump. Cleared code and inspected pressure hose. Discovered that pressure hose has some sort of block in it causing issue. Cleared hose and ran diagnostic cycle. Unit completed cycle as it should. Ran normal wash to confirm fucntion. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details: 11/28/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Replaced sump motor. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 11/28/2019
DISHWASHER AMANA ADB1400AGW1 Replaced sump motor. Unit testing good.
Near Brockport, NY 14420
Dave L
Job Details: 11/28/2019
WASHER MAYTAG MHW5500FW1 Replaced unresponsive UI unit tested good
Near Farmington, NY 14425
Dave F
Job Details: 11/28/2019
REFRIGERATOR KITCHENAID KRFC302EBS00 Fresh food section to cold . Found the door was not closing . Found the gears on the rails were not in line with each other. So door was not closing right . Fixed gears . Door is now closing as expected.
Near Rochester, NY 14609
Steve
Job Details: 11/28/2019
WASHER MAYTAG MHW6000XW2 Put in MCU with same result. Ordering main control. ; ordrng 1 W10427972 (cntrl-elec)
Near Fairport, NY 14450
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is making normal noise .the freezer door was loose and was not sealing right . Tightened screws .Leveled legs . Unit tested good .
Near Rush, NY 14543
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Freezer was not cold enough . Checked temperatures was a little warm in freezer . Adjusted the damper in the back to keep more of the cold air in the freezer . Unit tested good . Left part with customer
Near Geneseo, NY 14454
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .
Near Geneseo, NY 14454
Dave F
Job Details: 11/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .
Near Livonia, NY 14487
Dave F
Job Details: 11/28/2019
WASHER MAYTAG MVWX655DW1 "Replaced wash plate. Ran calibration and auto diagnostics. Found the washer would not spin . Unit needs hub W10528947 and gear case W11035751 . Bolt for wash plate W10752187 . Installed new hub from stock to get customer by .; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10625252 (WASH PLATE BOLT) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
Near Irondequoit, NY 14622
Evan
Job Details: 11/28/2019
RANGE AMANA AGR6603SFW2 Customer stating that burner will not light consistently. Upon inspection discovered that Ignitor was failing causing issue. Replaced burner head and tested burner. Unit tested good. While testing burner discovered that right front burner was also failing to light. Ordering burner head ; ordrng 1 WPW10515455 (BURNER HEAD )
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/28/2019
DRYER WHIRLPOOL WGD4616FW1 Replaced coils. Unit testing good.
Near Livonia, NY 14487
Dave F
Job Details: 11/28/2019
WASHER KENMORE 110.2513241 Complaint of unit making noise during spin. Ran spin in manually diagnostic and confirmed noise. Removed wash plate and hub and observed damage to splines from gear case and wear on the hub. Customer will look into a new machine .
Near Rochester, NY 14612
Shaiman
Job Details: 11/28/2019
WASHER MAYTAG MVWB835DW4 "Customer concerned about washer not working. The unit turns on, but the start button is not responsive; along with the cycle select knob. However, the unit was able to complete an auto diagnostic cycle. User interface must be replaced.; ordrng 1 W11112656 (CONSOLE ASSEMBLY)"
Near Webster, NY 14580
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Left side door is missing door closure cam. Ordering cam. Unit is making ice poorly due to a restricted water supply. Recommending the customer have the Needle valve replaced in the correct orientation to prevent it from restricting. ; ordrng 1 WPW10470155 (cam-door)
Near Dansville, NY 14437
Steve
Job Details: 11/27/2019
WASHER MAYTAG MHW5630HW0 Tested washer but could not get to leak. Customer states water comes from front and accumulates. Ordering dispenser for leaking. ; ordrng 1 W11316600 (DISPENSER FROM PLAINFIELD)
Near Rochester, NY 14611
Dave L
Job Details: 11/27/2019
RANGE KITCHENAID KESS907SWW06 Unit still has a shorted key error ribbon cable is failing. Both UI and control has been changed. Ordering ribbon cable; ordrng 1 W11209404 (harns-wire)
Near Irondequoit, NY 14617
Dave L
Job Details: 11/27/2019
WASHER MAYTAG MHW3505FW1 Checked unit for abnormal noise during spin. Ran diagnostics. Found rotor bolt has snapped off inside the tub bearing shaft. Will need to be extracted and replaced. Ordering bolt unit still under warranty; ordrng 1 W11253212 (screw)
Near Canandaigua, NY 14424
Dave F
Job Details: 11/27/2019
MICROWAVE WHIRLPOOL WMH31017HZ2 "Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Rochester, NY 14612
Shaiman
Job Details: 11/27/2019
DRYER FRIGIDAIRE AE07000EG0 "Customer concerned about a screeching noise when the unit is running. The noise is heard after the dryer has been running for a few minutes. Disassembled machine to ensure the noise wasn’t emitting from the motor, & inspect the condition of the bearing. The bearing was in rough shape. However, after reassembly of the unit, no noise could be heard. If the noise returns, a bearing kit & idler pulley should be replaced. (131863007 & 5303281153) Customer monitor. ; ordrng 1 131863007 (IDLER PULLEY) and 1 5303281153 (BEARING KIT)"
Near Spencerport, NY 14559
Shaiman
Job Details: 11/27/2019
WASHER MAYTAG MVWB865GW0 "Customer concerned about the unit intermittently not working. When starting a cycle, the unit does not always stay on or will act erratically. User interface should be replaced.; schdld next appmnt for 11/29 FRI 1-4"
Near Farmington, NY 14425
Steve
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced ice maker for no ice. While Reinstalling the freezer door, one of the screws sheared off. Could not get screw out of hole. Fastened door through plastic retainer with screw. Ordering door. ; ordrng 1 LW10858419 (dor-fip), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
Near Clifton Springs, NY 14432
Steve
Job Details: 11/27/2019
DRYER WHIRLPOOL WED4815EW1 Tested dryer and found vent is plugged. Tested with vent tester with vent on and ir read bad. Tested with vent off and it tested good. Found door seal is ripped. Ordering seal. ; ordrng 1 W10861521 (seal-door)
Near Hilton, NY 14468
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WDT750SAHZ0 Replaced front panel due to dent. 30 day cosmetic warranty applies
Near Canandaigua, NY 14424
Steve
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDT710PAHW1 Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)
Near Irondequoit, NY 14622
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ Unit was leaking from the freezer due to a plugged defrost drain. Removed ice from freezer and cleared drain restriction.
Near Webster, NY 14580
Evan
Job Details: 11/27/2019
DRYER WHIRLPOOL WED4815EW1 Customer stated that they were experiencing long dry times and door was hard to shut. Tested dryer with dryer vent test kit. Discovered that unit is not vented properly causing issue. Door strike is also sticking making door very hard to open. After pinching strike with pliers door was now shutting as it should. Recommending customer have vent cleaned to improve dry times. Unit tested good otherwise
Near Rochester, NY 14612
Dave L
Job Details: 11/27/2019
REFRIGERATOR KITCHENAID KBFS20ECBL00 Ordered filter to be shipped direct ; ordrng 1 EDR4RXD1SHIPDIRECT (SHIP DIRECT)
Near Penfield, NY 14526
Evan
Job Details: 11/27/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Irondequoit, NY 14622
Evan
Job Details: 11/27/2019
RANGE JENN AIR JES9800CAS02 Customer stated that after cleaning oven unit will not run any cycles. Could not select any functions on unit. Keypad would only respond to certain functions. Shut power off at breaker and cycled back on. Inspected ribbon cable for UI. UI is still not responding to commands. Unit will need new UI. UI is factory order and dealer is currently showing 0 in stock. Marking job as complete unit able to locate part. Part # W10314417; ordrng 1 W10314417 (USER INTERFACE )
Near Conesus, NY 14435
Steve
Job Details: 11/27/2019
RANGE JENN AIR JES9750CAB01 Replaced relays for Left front and right rear burners not working. The cooktop tested good.
Near Canandaigua, NY 14424
Dave F
Job Details: 11/27/2019
REFRIGERATOR MAYTAG MFI2569YEM0 Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Rochester, NY 14617
Evan
Job Details: 11/27/2019
DISHWASHER MAYTAG MDB7609AWS2 Customer stated that unit was flashing clean led. Code pertains to issue with heater not functioning. Discovered that control was failing to send power to heater. Ordering control ; ordrng 1 W11202746 (CONTROL )
Near Victor, NY 14564
Steve
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complained of vegetables not lasting long and things crystallizing in freezer. Found control set to warmest temp. Found bags against vents restricting airflow in the freezer. Caulked liner for gaps in liner. The customer is going to monitor.
Near Pittsford, NY 14534
Steve
Job Details: 11/27/2019
REFRIGERATOR KITCHENAID KFCS22EVMS3 Replaced start device For compressor not starting g causing no cool. The compressor started up and is cooling.
Near Marion, NY 14505
Dave L
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found freezer coil completely frosted over. Ice hitting the fan. Defrost tested good in diagnostics. Removed ice and set unit for 8 hour fixed defrost
Near Rochester, NY 14612
Dave L
Job Details: 11/27/2019
DISHWASHER KITCHENAID KDTE334DWH0 Replaced dead UI dishwasher tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Clifton Springs, NY 14432
Dave F
Job Details: 11/27/2019
DRYER WHIRLPOOL WGD6620HC0 Tested dryer vent . Tested good . Unit has F3E3 error code . Follower service pointer W11395626 . Checked connections at ACU and replaced inlet thermistor. Tested unit . Tested good .
Near Newark, NY 14513
Dave F
Job Details: 11/27/2019
WASHER WHIRLPOOL WTW5000DW1 Replaced gear case and the hub. Observed melted plastic on gear case cover. May have caused gear case to overwork and damage over time. Raised height of unit to deter this. Calibrated unit and ran auto diagnostic. Unit tested good.; dspstn on spec-tagged invntry: 1 W10528947 HUB
Near Rochester, NY 14605
Shaiman
Job Details: 11/27/2019
DRYER WHIRLPOOL WED4815EW1 Replaced thermostats. Unit testing good.
Near Rochester, NY 14615
Shaiman
Job Details: 11/27/2019
DRYER WHIRLPOOL WGD5000DW2 Customer reports unit won’t heat. No flame was present & ignitor would not glow. 120v was absent at ignitor while running. Checked thermal fuse for continuity. No continuity at thermal fuse. Replaced fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14625
Evan
Job Details: 11/27/2019
WASHER WHIRLPOOL GHW9150PW0 Customer stating that unit is experiencing same issue as before. Unit will fill for a moment and then flash FH error code. Pressure switch has been previously replaced. Issue is with flow meter. After removing flowmeter connection and reseating connection. Unit is now running through cycle as it should. Suspecting issue was with flowmeter connection. Customer to run cycle and contact office if issue persists. If issue arises please order flow meter WPW10110225 UNIT CURRENTLY UNDER ATEC WARRANTY
Near Rochester, NY 14618
Evan
Job Details: 11/27/2019
DRYER AMANA NGD4500VQ2 Customer stated that drum was not turning since repair. Upon inspection discovered that belt was not installed correctly by previous tech. Reinstalled belt and tested drum. Unit tested good ATEC WARRANTY
Near Irondequoit, NY 14617
Shaiman
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer states unit is not drying dishes. No error codes stored. Ran the unit through a diagnostic cycle. Water temperature seems to be adequate, and the heater is functioning as it should. Suggested customer to run the water at the sink before starting the unit. No further repair necessary."
Near Rochester, NY 14617
Shaiman
Job Details: 11/27/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced UI & control board. Unit testing good. Parts and labor authorization code included in the additional job notes.
Near Spencerport, NY 14559
Shaiman
Job Details: 11/27/2019
WASHER MAYTAG MVWX700XL1 "Customer concerned about the unit only filling with water, draining, and inaccurate estimated wash times.F8E1 F0E5 F5E3 F9E1 error codes stored. Customer replaced the drain pump which most likely resolved the long drain issues. Unit completed auto verification test with no issues. Removed console and noticed the pressure hose was unplugged. Plugged in pressure hose and tested unit in a normal wash cycle. The washer filled with water to a normal level, then began agitating as it should; which the customer stated it wasn’t doing before. Repair successful."
Near Macedon, NY 14502
Steve
Job Details: 11/27/2019
OVEN WHIRLPOOL WFE505W0HW1 Customer complaining of things taking to long to cook. Calibrated temp up 20 degrees. The bake element was squeaking. Added foil tape to bake element legs. The oven preheated as expected. The oven tested good.
Near Rochester, NY 14612
Dave L
Job Details: 11/27/2019
DISHWASHER JENN AIR JDB8000AWB0 Ran unit to leak check. Unable to recreate. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10348269 PUMP-DRAIN
Near Rochester, NY 14611
Evan
Job Details: 11/27/2019
RANGE GE JGBP86WEB4WW Customer stated that bake element would not light. Upon inspection discovered that bake ignitor was broken causing unit not to light. Replaced bake ignitor and tested. Unit tested good. Also cleaned burner head on right side of stove for burner not lighting. Unit tested good otherwise. Advised customer to clean warming drawer large amount of hair built up around warming drawer bake element which could cause for potential fire. Cleaned as much as tech could. Also made landlord aware of issue ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Irondequoit, NY 14622
Evan
Job Details: 11/27/2019
RANGE AMANA ARG7600WW Customer stated that they had put piece of plastic inside oven and caused large amount of smoke and fire dept had come and unit was not working since then. Tested bake and broil. Both are lighting as they should. Could not replicate issue while in home. Unit is testing good. Customer to monitor issue
Near Phelps, NY 14532
Dave F
Job Details: 11/27/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Replaced compressor, evaporator and drier for not cooling . Tested unit tested good ."
Near Rochester, NY 14609
Evan
Job Details: 11/27/2019
RANGE WHIRLPOOL SF362LXSB0 Customer stated that unit was not maintaining temperature. Ran preheat to 350 unit preheated as it should. Took temperature reading. Unit is 20 degrees lower than display is showing. Calibrated unit up 20 degrees ran test preheat again. Unit is maintaining temp as it should. Collecting service call fee
Near Rochester, NY 14612
Dave L
Job Details: 11/27/2019
DRYER WHIRLPOOL n/a Cleared vent restriction at the vent louvre outside that was causing long dry times
Near Hilton, NY 14468
Dave L
Job Details: 11/27/2019
DISHWASHER KITCHENAID KDPE234GPS Unit was not draining. Repaired damaged connection at the drain pump. Unit drained afterwards.
Near Rochester, NY 14623
Steve
Job Details: 11/25/2019
DRYER MAYTAG MEDC465HW0 Replaced start switch for not starting. The dryer tested good.
Near Geneseo, NY 14454
Steve
Job Details: 11/25/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced compressor for compressor not starting. The left side of cabinet is damaged on left bottom side. Goes from front of machine to middle of machine. The cabinet is pulled away from frame. Showed manager at Rent A Center and he was OK with it and wanted to proceed with repair. Took quick pic. The compressor started up and is cooling.
Near Livonia, NY 14487
Steve
Job Details: 11/25/2019
WASHER MAYTAG MVWX655DW1 Found washplate is stripped. Ordering washplate. ; rqstng P&A on 1 W10902814 (washplate)
Near Victor, NY 14564
Steve
Job Details: 11/25/2019
WASHER WHIRLPOOL WFW97HEXL0 Found power going to motor control u it but not sending power to motor. The washer needs the MCU. Quoted customer for repair. ; rqstng P&A on 1 WPW10374126 (cntrl-elec)
Near Fairport, NY 14450
Evan
Job Details: 11/23/2019
MW-HOOD COMBO WHIRLPOOL UMV1160CW6 Replacing turn table roller due to unit producing popping noise while turntable was spinning. Replaced turntable and roller. Ran test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 11/23/2019
DRYER WHIRLPOOL MED5630HW0 Customer stated that unit was dripping cycle before items are dry and door is not shutting properly. Discovered that hinge is was loose causing issue with door. Tightened hinge and door is now shutting as it should. Checked for error codes. No codes were present. Ran test cycle to confirm unit was heating properly. Spoke with customer about correct loading and cycle selection advised customer that if loss is not large enough items will not pass moisture sensor consistently therefore causing sensor to think items are dry. Advised them to either wash larger loads or used timed dry setting