Near Henrietta, NY 14467
Dave
Job Details: 03/21/2019
MICROWAVE KITCHENAID KMHS120EBS2 Replaced control due to not turning on the hood light . Tested hood light . Tested good .
Near Victor, NY 14564
Dave
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB8959SFZ4 Dishwasher top rack rails broken at the welds . Old style rails . Service pointer on top rack . S Code S22916. Replaced rails with W11259785 and W11259786 .tested unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Victor, NY 14564
Dave
Job Details: 03/21/2019
DRYER FRIGIDAIRE FFQE5100PW0 "Dryer making thumping noises and squeaking. Dryer needs all rollers replaced ,belt and idler arm . The loud noise is from the motor . Ran for a while found the motor is being very loud . Customer will look into getting a new dryer."
Near Rochester, NY 14618
Steve
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF520PADW7 Found the drain hose is connecting to a rubber hose. The rubber hose runs under the floor to the drain. The rubber hose is plugged somewhere causing no drain. I removed drain line from rubber hose and it drained into a bucket as expected. Informed customer and recommended to seek a plumber. Left preordered part with customer. ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP
Near Rochester, NY 14607
Steve
Job Details: 03/21/2019
WASHER WHIRLPOOL n/a Replaced mom in laws control and door latch
Near Fairport, NY 14450
Steve
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KSC23C8EYB02 Replaced compressor for unit not cooling and compressor not always starting. The refrigerator is cooling at this time.
Near Brighton, NY 14620
Steve
Job Details: 03/21/2019
WASHER WHIRLPOOL CAE2745FQ0 Replaced water valve for cracked valve causing unit to leak. The washer tested good.
Near Webster, NY 14580
David
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 Checked unit for leaks. Ran test cycle and diagnostics. Spray arm was not clipped in properly causing poor wash. Detergent being used is over sudsing. Recommending that the customer change detergent.
Near Hilton, NY 14468
Gary
Job Details: 03/21/2019
DRYER WHIRLPOOL WGD75HEFW0 "Timed dry is working as it should, sensor dry is timing down fast, advised customer that smaller loads will not sense correctly larger loads are better, use timed dry for smaller loads. Venting is very long but customer has a vent booster and the venting checks okay with vent tester. Unit is heating correctly. Lifted back legs so sensor will contact clothes more often."
Near Hilton, NY 14468
Gary
Job Details: 03/21/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Called tech line Bruce, SR# 7724429296, rolled instructions of tech line, checked for pinched wires, made sure the burner was grounded. Replaced spark module. Could not find any error codes and unit worked every time I tried it when I was there."
Near Rochester, NY 14612
Evan
Job Details: 03/21/2019
RANGE KITCHENAID KSEG950ESS2 Customer stated unit was not getting up to correct temp and display was not functioning properly. Ran test bake cycle to 350 degrees. Discovered unit need to be calibrated up 10 degrees. Calibrated oven Ran test bake again Unit now maintaining correct temperature. Also inspected display for customer. They are concerned timer is not working correctly.Timer is functioning as it should went over proper way to set timer with customer Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDT720PADW2 Replacing sump & motor due to unit leaking from diverter. Replaced sump & motor Ran diagnostic cycleNo leaks Unit tested good
Near Rochester, NY 14608
Shaiman
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4850HW1 Unit is not draining. F9E1 F0E5 codes on arrival. Replacing drain pump.; ordrng 1 W10919003 (pump-water)
Near Rochester, NY 14622
David
Job Details: 03/21/2019
WASHER WHIRLPOOL WTW4850HW1 U it would not complete cycles because the hot water valve was shut at a fitting. This was causing a low wAter lockout. Customer adjusted and was able to successfully test hot and cold water supply. Unit tested good.
Near Rochester, NY 14610
Evan
Job Details: 03/21/2019
DRYER WHIRLPOOL WED5620HW0 Customer stated unit is now shutting off during cycle. Ran unit on different cycles multiple times. During testing unit shut off twice. Was unable to select commands or power unit on. Led verification light on control was flashing very rapidly. After 1 min was able to get unit to accept commands again. Suspecting issue with control board. Ordering control ; ordrng 1 W11331275 (CONTROL)
Near Rochester, NY 14606
Gary
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Called tech line, followed his tips, replaced and made sure the new thermistor was secure, replaced control. Tech could not bring up SR# ( said his system was down) defrosted evap and unplugged defrost drain. Unit was running and checking okay.; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Rochester, NY 14622
Evan
Job Details: 03/21/2019
OVEN WHIRLPOOL WFG515S0EW1 Replacing spark module due to unit not lighting during bake or broil. Replaced spark module Still experiencing same issue with unitOhmed out connectors at spark module discovered that gas valve is failing. Ordering gas valve W10622771A; ordrng 1 WPW10602001 (valve-gas)
Near Rochester, NY 14624
Gary
Job Details: 03/21/2019
RANGE WHIRLPOOL WFG524SLAW1 "Customer complaint was the unit was not staying at temp after heated, ran unit to 350 and restarted multiple times, unit is checking okay, advised customer to watch."
Near Livonia, NY 14487
Steve
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWB06 Replaced icemaker for open motor. The icemaker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14605
David
Job Details: 03/21/2019
REFRIGERATOR KENMORE RS20DKXFW00 "Unit experiencing cooling problems due to a deteriorated door gasket on the freezer door. Ordering gasket freezer at 0 degrees. Damper was in the closed position. Opened damper. ; rqstng P&A on 1 2188404A (gasket,door ff) and 1 2188405A (gasket,door fzr)"
Near Rochester, NY 14617
David
Job Details: 03/21/2019
DISHWASHER MAYTAG MDB4949SHZ0 Adjusted sprat arms that weren't spinning properly causing a leak. Could not recreate a leak afterwards.
Near Rochester, NY 14625
Evan
Job Details: 03/21/2019
WASHER WHIRLPOOL WFW3090GW Replacing stator due to unit not going into spin cycle. Replaced stator reattached rotor. Ran test cycle Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Damper making loud noises while closing and opening. Refrigerator is under warranty . Ordering new damper WPW10594329; ordrng 1 WPW10594329 (control)
Near Macedon, NY 14502
Dave
Job Details: 03/21/2019
DRYER WHIRLPOOL WED96HEAU1 "Dryer not heating . Dryer needs thermistor WP8577274 ,Thermal cutoff 279973 and thermostat WP8557403. Charged service call and parts . ; ordrng 1 279973 (cutoff-tml) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
Near Fairport, NY 14450
Steve
Job Details: 03/21/2019
MICROWAVE WHIRLPOOL WMH31017AS2 Ordering interlock and control for door errors and vent light not turning off. ; ordrng 1 W11244494 (INTERLOCK) and 1 WPW10666267 (cntrl-elec)
Near Rochester, NY 14611
Steve
Job Details: 03/21/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Ordering ice maker for not making enough ice. Temps were good in freezer. Fan is running and water flow is good. ; ordrng 1 4317943 (icemaker)
Near Williamson, NY 14589
David
Job Details: 03/21/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Fill tube for the ice maker is frozen. 12vdc to tube heater. Ordering fill tube. ; ordrng 1 W10917894 (TUBE)
Near Ontario, NY 14519
David
Job Details: 03/21/2019
DISHWASHER JENN AIR JDB9600CWP93 Both trip pieces ordered were for the left side. Right side is needed. Part is not listed correctly on service matters researching parts for customer. Researching part info. Customer would like to think about the repair before proceeding.; rqstng P&A on 1 W10736482 (trim-tank)
Near Webster, NY 14580
David
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL KUDS30IVBL3 Replaced handle. Fuse is also open ordering fuse.; ordrng 1 W10258275 (bi-metal)
Near Webster, NY 14580
David
Job Details: 03/21/2019
REFRIGERATOR MAYTAG MFF2558VEB8 Insulation ordered was not was what intended; ordrng 1 WP503695 (sealer)
Near Rochester, NY 14623
Gary
Job Details: 03/21/2019
50#IM 18" FS KITCHENAID KUIC18PNXS2 "Ran diagnostics, unit is running and cooling but water valve is powering up but is not sending water, reordering watervalve. Aptec warr.; ordrng 1 W10585391 (valve)"
Near Brockport, NY 14420
Gary
Job Details: 03/21/2019
OVEN JENN AIR JJW3830WP02 "Replaced appliance manager and door latch, new appliance manager has a communication error and needs to be reordered, during tests unit errored out a slow fan speed, ordering fan. Called tech line and could not get an SR # (techs name was Steve) ; rqstng P&A on 1 WPW10273666 (blower) and 1 WPW10292566 (cntrl-elec)"
Near Canandaigua, NY 14424
Dave
Job Details: 03/21/2019
DISHWASHER WHIRLPOOL WDF518SAFM0 Dishwasher not responding to touch . Needs user interface ordering user interface W10869129 part that was order was the console not the user interface. Left console with customer. ; ordrng 1 W10869129 (overlay)
Near Canandaigua, NY 14424
Dave
Job Details: 03/21/2019
REFRIGERATOR JENN AIR JFC2290REY00 Refrigerator damper is very loud . Ordering damper WPW10594329. The water is dispensing slow . Customer will by new water filter and retap the water line and go from there.; ordrng 1 WPW10594329 (control)
Near Rochester, NY 14617
David
Job Details: 03/21/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Spoke to customer. Ordering evaporator. ; ordrng 1 WPW10464673 (motor-evap)
Near Rochester, NY 14621
Shaiman
Job Details: 03/21/2019
DRYER MAYTAG MEDB835DC3 Power is present at outlet however unit will not turn on. Replacing control.; ordrng 1 W10827974 (cntrl-elec)
Near Rochester, NY 14624
Shaiman
Job Details: 03/20/2019
WASHER MAYTAG MVWC565FW0 "Replaced faulty control. Recalibrated and ran auto test. No error nodes, unit testing good."
Near Rochester, NY 14606
Shaiman
Job Details: 03/20/2019
DRYER WHIRLPOOL WGD70HEBW1 "Tech line request check for lint in bottom of unit, cycling temp, error codes. F4E3 was present. Unit failed vent test. Suggested customer clean vent."
Near Rochester, NY 14609
Evan
Job Details: 03/20/2019
WASHER KENMORE 110.2810223 Replacing water valve due to valve failing to actuate hot solenoid. Replaced valve Ran test cycle Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 03/20/2019
DISHWASHER WHIRLPOOL DU920QWDB2 Dishwasher not turning on . Found the dishwasher buttons are working but the control is humming. Dishwasher needs control . Part for control is discontinued.
Near Clifton Springs, NY 14432
Dave
Job Details: 03/20/2019
RANGE WHIRLPOOL WFG525S0HZ1 Replaced fitting on broiler for leaking . Tested oven . Tested good
Near Palmyra, NY 14522
Dave
Job Details: 03/20/2019
WASHER MAYTAG MVWB835DW1 Water in washer . Drain pump humming . Found no debris in pump . Drain pump seizing up . Replaced drain pump . Calibrated washer and ran in auto diagnostics. Tested good .
Near Rochester, NY 14625
Dave
Job Details: 03/20/2019
DRYER WHIRLPOOL WGD4900XW1 Found tension pulley making noise and roller was seized . Replaced tension pulley WP691366 and both rollers 349241T tested dryer tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Hilton, NY 14468
David
Job Details: 03/20/2019
RANGE ELECTROLUX EW30DS65GS Replaced sensor due to overheat. Customer to monitor.; dspstn on spec-tagged invntry: 1 316490001 SENSOR
Near Rochester, NY 14618
Steve
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FPBC2277RF1 The unit is making ice and not leaking. Referred customer back to frigidaire due to erratic operation. No charge
Near Lyons, NY 14489
Evan
Job Details: 03/20/2019
WASHER MAYTAG MVWB880BW0 Customer stated unit was flashing f51 error code during cycle. Code is for rotor position sensor failing. Inspected rotor discovered bolt for rotor was loose. Removed rotor discovered that bearing nut had come loose this was causing issue. Tightened nut. Reattached rotor. Ran test cycle Unit tested good Just collecting service call fee; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Newark, NY 14513
Evan
Job Details: 03/20/2019
WASHER MAYTAG MHW3505FW1 Customer stated they could not get door unlocked. Upon inspection discovered pump was failing to pump water out of machine. Drained water from unit with vacuum. Replaced pump Checked for error codes Unit displaying f9e1 code (long drain) Cleared code ran test cycleUnit tested good
Near Rochester, NY 14609
Dave
Job Details: 03/20/2019
WASHER MAYTAG LAT8005AAE Washer not spinning found the basket was very tight . Belts were tight and not slipping . Washer needs transmission. Quoted customer will look into a new machine.; dspstn on spec-tagged invntry: 1 12112425 BELT KIT
Near Rochester, NY 14624
Steve
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF532SMHV00 The ice maker had very small cubes. Found water line to unit kinked. Uct line back and reinstalled water line as a courtesy. The icemaker tested good.
Near Hilton, NY 14468
David
Job Details: 03/20/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced door due to open ice box thermistor wire . Thermistor tested good in test 37. Customer to monitor.
Near Rochester, NY 14617
David
Job Details: 03/20/2019
RANGE MAYTAG MER8800FZ1 Replace control due to light relay being fused. Light now turns off when the door is shut.
Near Henrietta, NY 14467
Steve
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced ice bin, motor and connecting parts for gears not connecting between causing ice to not dispense. The refrigerator tested good"
Near Rochester, NY 14617
David
Job Details: 03/20/2019
REFRIGERATOR GE GSS25LGMAWW Replaced icemaker. Alive to due leak through he ice maker. Customer to monitor.
Near Mount Morris, NY 14510
Steve
Job Details: 03/20/2019
REFRIGERATOR GE GBS22HBSBWW Found no frost pattern and compressor is running hot. Would not restart after power cycle for a few minutes. The evap fan is also loud and has a bad bearing. The cost of the repair outweighs the cost of repair.
Near Rochester, NY 14626
Shaiman
Job Details: 03/20/2019
COOKTOP WHIRLPOOL WFE770H0FZ Cook top dented on corner and multiple door components damaged.; ordrng 1 W10772958 (insulation) and 1 W10872562 (cooktop) and 1 W10903747 (glass-door) and 1 W11205076 (TRIM) and 1 WPW10297318 (liner-door) and 1 WPW10481433 (nameplate)
Near Williamson, NY 14589
Evan
Job Details: 03/20/2019
RANGE WHIRLPOOL WFE515S0ES0 Customer stated switch had started sparking while turning burner on. Upon inspection discovered that switch had shorted out causing sparking. Ordering switch ; ordrng 1 WP3149400 (switch-inf)
Near Sodus, NY 14551
Evan
Job Details: 03/20/2019
RANGE AMANA AGR6603SFB Customer stated unit's flame was going out while on low setting. Upon inspection discovered that adjustment screw on burner had stripped tech is unable to adjust flame height. Ordering valve ; ordrng 1 WPW10279615 (valve-brnr)
Near Pittsford, NY 14534
Dave
Job Details: 03/20/2019
DISHWASHER MAYTAG MDB7759SAB3 Replaced 3rd level spinner . Replaced tub wheels and adjusters on top rack . Replaced tracks . One track came broken . Ordering another track wpw10195623 . ; ordrng 1 WPW10195623 (track)
Near West Henrietta, NY 14586
Steve
Job Details: 03/20/2019
WASHER MAYTAG MVWX655DW1 "Ordering outer tub, basket and gearcase for washplate not coming off. ; ordrng 1 W10512161 (tub asm) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11035751 (gearcase)"
Near Rochester, NY 14623
Steve
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found evap fan getting power but not running. The fan was just replace a month ago from another company. Ordering fan and control; rqstng P&A on 1 241509402 (motor) and 1 5304497976 (board-main power)
Near Webster, NY 14580
David
Job Details: 03/20/2019
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Ice room fan is loud due to ice build up. Ordering housing kit.; ordrng 1 5303918784 (air handler housin)
Near Webster, NY 14580
David
Job Details: 03/20/2019
WASHER MAYTAG MVWB765FW0 "The transmission/ gearcase is very loud. Ordering gearcase; rqstng P&A on 1 W10734521 (slider) and 1 W10811956 (drum assy), states that autho needed"
Near Rochester, NY 14609
David
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Cover is broken preventing the crisper from opening. Ordering cover. Defrost heater is open defrosted coil and ordering heater.; ordrng 1 W11162443 (COVER) and 1 WPW10495967 (heater)
Near Rochester, NY 14621
Steve
Job Details: 03/20/2019
WASHER WHIRLPOOL WTW7500GC0 Found motor and shifter locked causing unit to try and spin the agitator during spin and grinding. Ordering shifter and motor; ordrng 1 W10754158 (motor stator) and 1 W10754448 (clutch)
Near Rochester, NY 14609
Steve
Job Details: 03/20/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Found door stop missing causing door to open to far and broke the hinge receiver. Installed door stop and ordering door for broken hinge receivers. ; ordrng 1 W10910854 (dor-fip) and 2 WP98165 (screw)s
Near Webster, NY 14580
Evan
Job Details: 03/20/2019
DISHWASHER KITCHENAID KDTE204DSS0 Customer stated unit was leaking from underneath machine. Upon inspection discovered unit was leaking from diverter on sump. Also discovers that lower rack was missing wheels and door latch was bent. Replaced sump & motor Ran test cycle Unit tested good Ordering latch and wheels for lower rack ; ordrng 4 WPW10195417 (wheel)s and 1 WPW10544004 (door latch strike)
Near Rochester, NY 14626
David
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Unit is freezing items in the ff section. Found shelf near baffle packed to the back wall recommending customer remove those items. Called tech line to document. Thermistors, air baffle, and fans operating. Sr7724422408Thermistor for the fresh food is reading 42 degrees from the board. Ff is at 27. Ordering thermistor. ; ordrng 1 12002355 (thermistor kit)"
Near Rochester, NY 14617
David
Job Details: 03/20/2019
REFRIGERATOR WHIRLPOOL WRF560SFYM00 Plastic on lh door hinge broke and is preventing the door from closing properly. Quoted customer for door. Customer is going to think about the repair and will let us know if they want to proceed.; ordrng 1 LW10413524 (dor-fip ms)
Near Canandaigua, NY 14424
Dave
Job Details: 03/19/2019
WASHER WHIRLPOOL WTW8000BW0 Washer making a a lot of noise in spin cycle . Washer needs bearing W10435302. Quoted customer. Customer will look into buying a new machine .
Near Henrietta, NY 14467
Dave
Job Details: 03/19/2019
MICROWAVE MAYTAG MMV4206FZ0 "Microwave not turning on . Found the fuse was blown . Reason for the microwave not operating and fuse getting blown was the door switches that caused is . Replaced fuse and interlocks . Tested microwave. Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"
Near Rochester, NY 14622
Shaiman
Job Details: 03/19/2019
WASHER WHIRLPOOL WTW4850HW1 Faulty control was causing drain pump to run continuously. Replaced faulty control. Unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 03/19/2019
RANGE WHIRLPOOL GW397LXUS Secured the connection to oven sensor. Unit testing good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14612
Shaiman
Job Details: 03/19/2019
WASHER KENMORE 110.5072012 "Unit overflowed 2-3 times according to customer . F7E7 and F0E2 codes upon arrival. Ohm readings of hot and cold water valves were good. When recalibration is initiated, drain pump runs continuously and fails to complete recalibration however will complete auto test with no error codes. Control should be replaced. Customer declining further repair. W10632925; dspstn on spec-tagged invntry: 1 WPW10683603 VALVE"
Near Spencerport, NY 14559
Steve
Job Details: 03/19/2019
REFRIGERATOR MAYTAG MRT711SMFZ00 Replaced thermistor and control for ice cream soft in freezer. Also restricted airflow to refrigerator to help freezer get colder. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Spencerport, NY 14559
Steve
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced control for not defrosting. The refrigerator tested good
Near North Chili, NY 14514
Steve
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Customer complaining of temp variations. Recommended two gallon jugs of water in freezer. The temps were good at time of visit. Restricted airflow to refrigerator for colder temps in freezer.
Near Rochester, NY 14622
Evan
Job Details: 03/19/2019
WASHER MAYTAG MVWX655DW1 Customer stated unit was stopping during the cycle and would not drain. Upon arrival unit was unplugged. Plugged in unit. Unit then started to drain but then shut off. Control was not responding to commands. Inspected control Discovered that led verification light is flashing control is failing to accept incoming voltage. Unit needs control boardQuote for repair:W11116592 (control ) $250.00Labor $34.95Tax : $22.76Total: $307.71Customer has already paid service call feeIs going to contact office later today if they would like to proceed with repair.
Near Rochester, NY 14624
David
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW05 Found ice maker with bail arm in the off position. Upper basket is pushing the arm up when the door shuts. Lubricated bail arm so that it does not hang up on he ice bin. ATEC warranty.
Near Rochester, NY 14609
David
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Replaced stuck condenser fan motor. Fan turned on after repair. Customer to monitor.
Near Canandaigua, NY 14424
Dave
Job Details: 03/19/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Dishwasher not running found error code F4 E3 motor failure . Wash pump won't turn on . ordering sump pump WPW10671941 And control W10854231. ; rqstng P&A on 1 W10854231 (cntrl-elec) and 1 WPW10671941 (pump&motor)
Near Webster, NY 14580
Evan
Job Details: 03/19/2019
DISHWASHER MAYTAG MDB8959SFZ4 Installing new tracks due to units old tracks snapping at weld causing upper rack to fall. Replaced tracks Unit tested good
Near Rochester, NY 14607
Steve
Job Details: 03/19/2019
RANGE FRIGIDAIRE FFEF3018LWJ Replaced main contract l for no heat.
Near Pittsford, NY 14534
Dave
Job Details: 03/19/2019
REFRIGERATOR KENMORE 106.536443 Ice dispenser not working . Found the bracket that holds the switch was broken . Ordering bracket WP2180226; ordrng 1 WP2180226 (bracket)
Near Henrietta, NY 14467
Dave
Job Details: 03/19/2019
MICROWAVE KITCHENAID KMHS120EBS2 Hood lamp not working . Looked at control board and the triac on the control board was split in half .ordering new control W11182110; ordrng 1 W11182110 (CNTRL-ELEC)
Near Rochester, NY 14609
David
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 Unit was not making ice due to a frozen fill tube. Cleared fill tube and tested. Unit cycled and filled normally.
Near Williamson, NY 14589
David
Job Details: 03/19/2019
WASHER MAYTAG MHW3505FW1 Hoses were incorrectly placed preventing fabric softener. Switches hoses and tested in diagnostics fabric softener is now dispensing properly.
Near Ontario, NY 14519
David
Job Details: 03/19/2019
DISHWASHER KITCHENAID KDTM354DSS4 Replaced keypad that was unresponsive. Unit tested good
Near Ontario, NY 14519
David
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRT3L1SZYB01 Replaced evaporator and dryer due to unit not cooling. Unit began cooling after repair. Customer to monitor.
Near Webster, NY 14580
Evan
Job Details: 03/19/2019
WASHER MAYTAG MVWC565FW1 Customer stated unit was ripping clothing and not adding enough water. Checked for error codes. No codes present. Ran test cycle. Unit completed cycle as it should. Spoke with customer about loading and also correct cycle selection. Customer is not using correct soil level therefore unit is not adding correct amount of water. Suggesting using garment bag for smaller items so that they do not get caught in agitator or rip. Unit testing good otherwise
Near Brighton, NY 14610
Steve
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRS321SDHV00 Found the heater is open. It is getting power. The heater is behind the evaporator. The evaporator needs to be removed for repair. ; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10495967 (heater)
Near Penfield, NY 14526
Dave
Job Details: 03/19/2019
DRYER WHIRLPOOL WED5000DW2 Turned dryer on could smell something burning . Opened up dryer found full of lint . Cleaned up the dryer also found rollers were worn out . Replaced rollers from stock 349241T. Advised customer on best venting practices. Glowing in back was element .Tested dryer tested good .; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Webster, NY 14580
David
Job Details: 03/19/2019
OVEN JENN AIR JJW3830DS02 Replaced UI due to ghost light and documented dent again with tech line. Sr7724413604
Near Rochester, NY 14612
Evan
Job Details: 03/19/2019
DISHWASHER WHIRLPOOL WDT720PADW2 Customer stated unit was leaking from machine. Checked for error codes no codes present. Ran test cycle Could see unit leaking from bottom of sump once filled with water. Ordering sump &motor ; ordrng 1 WPW10671941 (pump&motor)
Near Rochester, NY 14617
David
Job Details: 03/19/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Unit was not cooling. Evaporator fan was not running. 0vac to fan motor. Disconnected connector at the liner, 120 to liner connector. Read 120vac to fan and fan turned on. Connection was poor. Customer to monitor."
Near Penfield, NY 14526
Evan
Job Details: 03/19/2019
RANGE KITCHENAID KFGG500EBL2 Customer stated that coating on knobs was peeling off and customer was cutting themselves on knobs. Replaced knobs due to coating peeling off. Discovered that bezels behind knobs are also peeling Ordering bezels; ordrng 5 W10814133 (bezel-knob)s
Near Webster, NY 14580
Evan
Job Details: 03/19/2019
RANGE MAYTAG MGR8800FZ0 Customer stated upper burners were not sparking when trying to light burner. Upon inspection discovered that spark module was failing. Replaced spark module Tested all burners Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 03/19/2019
WASHER MAYTAG MVWB835DW1 "Replacing control, lower wiring harness , stator and clutch due to unit burning up at connection going to clutch and stator.Replaced all parts Ran calibration cycle Ran diagnostic cycle Unit tested good"
Near Rochester, NY 14618
Evan
Job Details: 03/19/2019
DRYER WHIRLPOOL MED6000XW0 Idler pulley was sticking causing noise again cleaned idler pulley shaft and pulley itself Greased pulley Ran test cycleUnit tested good ATEC warranty ; dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER and 1 WPW10314173 ROLLER
Near Rochester, NY 14624
Shaiman
Job Details: 03/19/2019
DISHWASHER KITCHENAID KDFE304DSS1 Machine does not fill with water after starting cycle. Unit also does not run drain pump after selecting cancel. Replacing control and water valve.; ordrng 1 W10866116 (cntrl-elec) and 1 W10872255 (valve)
Near Rochester, NY 14616
David
Job Details: 03/19/2019
REFRIGERATOR GE GBS18HBMCBB Fan was stuck in ice again. Steamed drain and snaked to make sure is was clear. Cleaned condenser compartment. Customer to monitor. Atec warranty