Service History 120 - Appliance Tec

We serviced a

MAYTAG DRYER

Model MGDC400BW1

Near Webster, NY 14580

Andres V

Job Details: 09/01/2022

"Customer stated unit was not heating and making noise. Diagnosed unit and found thermal fuse to be open and also saw that rollers were worn out. I replaced both put unit back together and tested it. Unit now heats and is working properly.; used 1 WP3392519 (Thermal fuse), and 1 349241t (Rollers) from stock"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Shortsville, NY 14548

Jeremy

Job Details: 09/01/2022

"Customer stated no gas getting to cooktop. Gas was unhooked on arrival, customer hooked gas up. Plugged in unit and did proper start up sequence to open cooktop solenoid. Unit operating as expected. Customer did not do sequence to open solenoid causing stated problem."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Rochester, NY 14626

Dave L

Job Details: 09/01/2022

Ice motor coupler is broken preventing ice from dispensing. Ordering coupler spring and seal; ordrng 1 W10852956 (Spring) and 1 WP2220458 (Coupler) and 1 WP2198628 (Seal)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Fairport, NY 14450

Dave F

Job Details: 09/01/2022

Top rack adjuster is broken . Ordering new adjuster kit W10712395 ; ordrng 1 W10712395 (adjuster)

We serviced a

GE WASHER

Model GTW220ACKWW

Near Rochester, NY 14605

Andres V

Job Details: 09/01/2022

Customer stated that she didn't know today was her appt and she was not home. I rescheduled for Tuesday.; schdld next appmnt for 9/6 TUE !

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Irondequoit, NY 14622

James

Job Details: 09/01/2022

Unit draining non stop. Tested unit and found tub spinning off balance. Cleared control and calibrated. Gearcase is defective causing uneven spin. ; ordrng 1 W10902814 (Impeller) and 1 W10752719 (Basket) and 1 W11454734 (Gearcase) and 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL RANGE

Model GW399LXUS04

Near Fairport, NY 14450

Jeremy

Job Details: 09/01/2022

"Found that bake ignitor, convection element and fan will not come on. Found no voltage going to bake ignitor. Broil functions properly. Unit needs oven control. Customer to decide and authorize repair.; rqstng P&A on 1 WP8507P391-60 (Control) and 1 Sh15 (Shipping), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFS35SWHZ02

Near Rochester, NY 14617

James

Job Details: 09/01/2022

Unit freezing ff section. Unit was set to 7 and 7. Adjusted temp to 4. Found damper starting to chatter but passed diagnostics. Customer is to monitor. Sc paid on dishwasher

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Scottsville, NY 14546

Josh Henchen

Job Details: 09/01/2022

Customer stated dryer would heat intermittently. Checked and found no codes. Dryer heats when detached from vent. Would need new motor. Customer wants to get a new dryer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Rochester, NY 14619

Ray Benedetto

Job Details: 09/01/2022

"Replaced ice maker and container. Tested component, water filled and ice maker cycled."

We serviced a

WHIRLPOOL OVEN

Model KOSE500EBS05

Near Fairport, NY 14450

Jeremy

Job Details: 09/01/2022

Replaced blown thermal fuse. Oven operates as expected.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rochester, NY 14618

Ray Benedetto

Job Details: 09/01/2022

Replaced hose. Tested and verified no leaks. All operations normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Rochester, NY 14618

Ray Benedetto

Job Details: 09/01/2022

Replaced friction pads. Door is swinging correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Hilton, NY 14468

Dave L

Job Details: 09/01/2022

Left upper rack adjuster is broken ordering adjuster ; dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Bloomfield, NY 14469

Jeremy

Job Details: 09/01/2022

"Customer stated bleach was leaking onto floor. Found some material blocking bleach holes causing it to overflow. Unit also has excessive noise and doesn't complete cycles. Found transmission has been leaking oil and oil is all over entire bottom of washer. Ordering gearcase, belt, cam, motor, shifter and shroud.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (CAM), ordrng 1 W11239857 (BELT), rqstng P&A on 1 W11283592 (Motor) and 1 W10913953 (Shifter) and 1 WPW10427633 (Shroud)"

We serviced a

MAYTAG WASHER

Model MHW8630HC0

Near Hilton, NY 14468

Dave L

Job Details: 09/01/2022

"Replaced heater, dispenser, control, and pressure switch. Customer to monitor"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hilton, NY 14468

Dave L

Job Details: 09/01/2022

Unit will not complete fill because the drain hose is laying on the floor and draining into the floor sump. Customer will have to plumb in a stand pipe before the unit can be put into use. After drain is corrected Im recommending running the clean washer cycle first to cAlibrate load sensing.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 09/01/2022

"Replaced LEDs in fridge and freezer. Ice maker wasn't working, not filling with water. Found ice buildup on ice maker casing. Defrosted ice and called for water and unit filled. ; ordrng 1 W10706850 (Heater), dspstn on spec-tagged invntry: 1 W10695459 MODULE and 1 W11462342 MODULE-LED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Rochester, NY 14618

Dave F

Job Details: 09/01/2022

Replaced LED bulb that customer can not change. Unit tested good .

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Rochester, NY 14618

Dave F

Job Details: 09/01/2022

Checked unit over and did not find any leaks . Leveled the washer a little back maybe water splashing from dispenser. Filled unit in diagnostics and drained no leaks . Customer will monitor and try to get video .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Rochester, NY 14624

Dave F

Job Details: 09/01/2022

Ice bin is broken on the bottom the auger part . Ice chute is broke . Ordering coupler and spring . ; ordrng 1 W11347840 (Ice bin) and 1 W11573761 (Ice chute) and 1 WP2220458 (Coupling) and 1 W10754509 (Spring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Scottsville, NY 14546

Dave F

Job Details: 09/01/2022

Liner on bottom of refrigerator is crack that part is not a serviceable part .

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Geneva, NY 14456

Doug Balcom

Job Details: 09/01/2022

Customer states dishes have dirt on them after washing. Tested water temperature 122.3 degrees. Inspected sump found food particles in sump and spray arm. Can't get everything out of the sump. Ordering a new sump; ordrng 1 W11416362 (Sump assembly) and 1 W11627534 (Hose)

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near Newark, NY 14513

Doug Balcom

Job Details: 09/01/2022

"Customer states getting F9E1 error code. Ran diagnostic test getting F6E3 and F9E1 error codes. Also found gearcase leaking oil. Ordering drain pump, control, gearcase, stator, rotor, clutch, and slider.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11396717 (Drain pump) and 1 W11419171 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXSSA

Near Rochester, NY 14624

Josh Henchen

Job Details: 09/01/2022

"Customer stated dishwasher not turning on all. Checked and found 120V to dishwasher, control is open. Ordering Main Control Board W10866118.; ordrng 1 W10866118 (CONTROL BOARD, MAIN)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV0

Near Rochester, NY 14619

Josh Henchen

Job Details: 09/01/2022

Replaced spark module and harness due to bake not preheating. Oven still not functioning properly. Would like senior tech to come look at Range.; schdld next appmnt for 9/9 FRI PM

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Rochester, NY 14618

Josh Henchen

Job Details: 09/01/2022

Customer stated unit wouldn't do anything again. Checked and found no codes. Ran diagnostics and manual cycles all functions checked good. Had them put a load of laundry in and run heavy duty cycle. Washer checks good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14625

Josh Henchen

Job Details: 09/01/2022

"Customer stated she can't do rinse or drain/spin without washer doing a full cycle. Checked and found F7E5. Ran diagnostics, functions checked good. Explained the washer is working as expected. Washer checks good."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS

Near Pittsford, NY 14534

Josh Henchen

Job Details: 09/01/2022

Customer stated intermittent to input demands. Checked and found interface working properly. After about 20 mins microwave would no longer acknowledge door was closed to start operations. Replaced door lock assembly. Microwave checks good.; used 1 W11244490 (INTERLOCK) from stock

We serviced a

WHIRLPOOL DRYER

Model WGD7500GW0

Near Mumford, NY 14511

Josh Henchen

Job Details: 09/01/2022

"Customer stated unit squeaking\squealing. Checked and found ceased rollers and pulley. Replaced and tested dryer. Dryer checks good.; used 1 279640 (PULLEY-IDLER), and 2 349241T (Rollers) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 08/31/2022

"Basket speed fault and unit won't spin. Tested tachometer, lights on interface advanced one direction per Techline SR7734482109. Replaced actuator and tested. All operations normal. Calibrated unit; used 1 WPW10006355 (Actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Penfield, NY 14526

James

Job Details: 08/31/2022

Icemaker died halfway through cycle. Thermistor open and motor not rotating in diagnostics. Need icemaker. Waive shipping due to not having part ordered. ; schdld next appmnt for 9/6 TUE !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Irondequoit, NY 14609

James

Job Details: 08/31/2022

W141W30APL1 Friction sleeve ripped off rh hinge is bent. Ordering parts. ; ordrng 1 WP8534853 (Hinge) and 2 WP8268961 (Friction sleeve)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14609

James

Job Details: 08/31/2022

Freezer door not closing due screws backing out of rails. Applied loctite to screws and tightened. Ran manual defrost. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Rochester, NY 14621

James

Job Details: 08/31/2022

Unit says close lid and wont start. No components will function in Diagnostics. Ordering control and lock. Rac warranty. ; ordrng 1 W11394572 (Lock) and 1 W11543996 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Rochester, NY 14621

James

Job Details: 08/31/2022

"Unit not spinning drum or heating. Rollers sticking and element is opened. Need repair kit and element. ; ordrng 1 4392067 (Kit), used 1 Sh15 from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB04

Near Irondequoit, NY 14617

James

Job Details: 08/31/2022

"Unit not cooling. Another servicer replaced compressor and drier and unit cooled for about 3 days. Low side leak. -10 and 72psi. Need evaporator and uv drier. ; rqstng P&A on 1 WP2188823 (Evap) and 1 WPW10143759 (Uv), ordrng 2 W11506620 (8mm)s, rqstng P&A on 2 W11504445 (5,4)s and 2 W11504436 (5,1.8)s, ordrng 1 R134"

We serviced a

KENMORE WASHER

Model 110.91550100

Near Irondequoit, NY 14617

James

Job Details: 08/31/2022

"Replaced clutch and found that drive is sticking, causing damage to other parts. Need drive tube, block, and coupler. Couldn't verify if timer is cycling into spin cycle properly. Repair exceeds cost of machine. ; rqstng P&A on 1 W10820043 (Drive), ordrng 1 WP389140 (Block) and 1 285753A (Coupler), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Rochester, NY 14616

James

Job Details: 08/31/2022

Replaced basket and calibrated.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rochester, NY 14612

James

Job Details: 08/31/2022

Replaced parts and tested. Unit functions properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Rochester, NY 14612

Dave L

Job Details: 08/31/2022

114163 for s/c labor and parts Ordering stop and bin for dishwasher ; ordrng 1 W11545307 (Stop) and 1 WPW10654844 (Bin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Ontario, NY 14519

Andres V

Job Details: 08/31/2022

Customer stated lights were flickering sometimes and ice maker is not working working. When I arrived to the home the light were working but states that one of them will flicker. Also diagnosed ice maker and found error code for home position not found. I harvested ice maker and filled it. Customer is to monitor and let us know if it does produce ice.; ordrng 1 W11579560 (Ice maker assembly) and 1 W10695459 (LED light)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Rochester, NY 14612

Dave L

Job Details: 08/31/2022

WPW10654844

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE06

Near Rochester, NY 14616

Dave L

Job Details: 08/31/2022

Replaced cover. the Customer didnt like the appearance of the new cover reinstalled old cover. Left cover with the customer

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Macedon, NY 14502

Josh Henchen

Job Details: 08/31/2022

"Customer stated unit would just turn on by its self and they have an F2E1 code. Checked and found F2E1, cleared codes. tested all functions working properly. Well inspecting 4 prong cord (wired correctly) broil function turned on. Range needs new control panel W10893947 and control board W10894098.; ordrng 1 W10893947 (Control Panel) and 1 W10894098 (CONTROL BOARD)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Webster, NY 14580

Andres V

Job Details: 08/31/2022

Replaced ice maker and cycled it. Ice maker called for water. Informed customer that ice can take up to to 24hrs to produce.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairport, NY 14450

Josh Henchen

Job Details: 08/31/2022

"Replaced heating element per special project S17304. Ran dishwasher, no leaks. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W11537778 ELEMENT"

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/31/2022

Found that hot and cold buttons do not work. Ordering switch panel.; ordrng 1 WPW10198199 (Switch Panel)

We serviced a

WHIRLPOOL DRYER

Model WED9470WW1

Near Fairport, NY 14450

Josh Henchen

Job Details: 08/31/2022

"Called and spoke to David, He tried to call and cancel yesterday and emailed. They are purchasing a new dryer and no longer want service."

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ1

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/31/2022

Found that hot and cold buttons do not work and unable to select permanent press. Ordering switch panel.; ordrng 1 WPW10198199 (Switch panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Penfield, NY 14526

Ray Benedetto

Job Details: 08/31/2022

"Unit not cooling in fridge, weak cooling in freezer. Excessive frost build-up behind evap cover. Thawed out frost. Found loose connector on heating element. Ordering wire harness and thermistor to fix.; ordrng 1 W11545823 (Wire Harness) and 1 WPW10384183 (Thermistor)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Canandaigua, NY 14424

Jeremy

Job Details: 08/31/2022

Replaced console for not turning on. Unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Fairport, NY 14450

Andres V

Job Details: 08/31/2022

"Replaced coupling, spring and ice container. Customer stated that after last visit the ice maker stopped working. I noticed that the fill tube was clogged, I cleared it using the steamer then use the diagnostic fill ice tray."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY02

Near Mendon, NY 14506

Jeremy

Job Details: 08/31/2022

Replaced control board for unit not cooling. Unit tested good.; used 1 Sh15 (Shipping) from stock

We serviced a

ROPER DRYER

Model RED4516FW

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 08/31/2022

"Customer stated laundry not getting dry. Found bird guard on vent hone was holding damper closed and venting had heavy lint build up. Cleaned vent and removed bird guard, unit operates as expected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rochester, NY 14624

Dave L

Job Details: 08/31/2022

Dual valve will not open ordering valve. ; used 1 W11546685 (Valve) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Rochester, NY 14619

Ray Benedetto

Job Details: 08/31/2022

"Replaced suspension rods. Tested unit in auto-diagnostic, all operations normal. Calibrated unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rush, NY 14543

Jeremy

Job Details: 08/31/2022

"Found that lights do not come on, dispenser does not dispense and control does not register that doors are closed. Door switches test good. Ordering control board.; rqstng P&A on 1 WPW10675033 (Control)"

We serviced a

WHIRLPOOL OVEN

Model WFG515S0JS0

Near Fairport, NY 14450

Josh Henchen

Job Details: 08/31/2022

Customer stated bake not igniting. Checked and found ignitor clicking but no spark being produced. Ordering ignitor WP9758079 and spark module W11162730.; ordrng 1 WP9758079 (IGNTR-OVEN) and 1 W11162730 (MODULE-SPK)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Rochester, NY 14610

Josh Henchen

Job Details: 08/31/2022

Replaced water inlet valve. Washer is getting both hot and cold water. Washer checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14624

Dave L

Job Details: 08/31/2022

Found freezer rail screws backed out causing ice build up near fan. This has blocked the fan blade from turning and is causing poor cooling in the fresh food section. Removed ice and reseated rail screws.

We serviced a

KENMORE REFRIGERATOR

Model 106.5112210

Near Avon, NY 14414

Jeremy

Job Details: 08/31/2022

"Replaced icemaker for leaking, checks good. Ordered wrong container, ordering correct part.; ordrng 1 WPW10670845 (Ice container)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Rochester, NY 14624

Ray Benedetto

Job Details: 08/31/2022

"Customer concerned about intermittent leak coming from front left side. Tested, could not find source of leak. Opened up lid, no loose hoses, could verify source of leak. Calibrated unit. Customer will monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Caledonia, NY 14423

Dave L

Job Details: 08/31/2022

"Replaced evaporator and drier due to a leak at the evaporator. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER BR 8X6 1 W11504423 COUPLER AL 8X2 , 1 W11504436 COUPLER AL BR 6X1.8 , 1 W11504445 COUPLER BR 5X4 , 1 W11506620 COUPLER AL 8X8 , 1 W11506635 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW0

Near Brockport, NY 14420

Dave L

Job Details: 08/31/2022

Customer states that the washer will not complete spin. Found oil under Gearcase. Unit is loud during spin. Gearcase bearing is failing. Quoted for Gearcase. Customer agreed. Proceeding with Gearcase order ; ordrng 1 W11454741 (Gearcase) and 1 Sh (Sh)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Churchville, NY 14428

Ray Benedetto

Job Details: 08/31/2022

Unit won't fill. Shuts off after about 30 seconds when starting cycle. AC voltage is steady during shut down. Fault history revealed UI stuck button error. Observed corrosion on user interface board. Needs console to repair. Customer not going forward with repair.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Penfield, NY 14526

Andres V

Job Details: 08/31/2022

"Customer stated unit was not doing washing and half way through a cycle it would stop. I diagnosed unit and found that the wash motor is bad. Water goes into tub but does not recirculate. Customer had wash motor replaced last January and does not want to pay for repair when it's already been replaced, she will be calling whirlpool to see if they can at least cover the part for her. If she calls back with an authorization number order W11416362"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Irondequoit, NY 14609

Andres V

Job Details: 08/31/2022

Customer stated gasket was coming off. I put gasket back in and made sure that it's sitting in the crevice of the door.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Irondequoit, NY 14609

Andres V

Job Details: 08/31/2022

"I went to go replace the gasket. When I was doing so I noticed that the gasket is glued on and is not like the other gaskets. I do not have this type of glue to replace this. Ordering door.; ordrng 1 W10815687 (Right door), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Hamlin, NY 14464

Dave L

Job Details: 08/31/2022

Found kinked cap tube at evaporator inlet causing noise on start up and off cycle. Adjusted tubing. Customer to monitor

We serviced a

JENN AIR RANGE

Model JES9800CAS02

Near Irondequoit, NY 14622

Andres V

Job Details: 08/31/2022

Replaced door hinges and cooktop. Tested burners made sure they all worked and we're aligned. Also checked door made sure it closes and seals against door.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Rochester, NY 14605

Andres V

Job Details: 08/31/2022

"I replaced drain pump and capacitor, when I plugged unit back in the pump turned on again and would not stop. I took off back panel and tried to blow through fill tube but could not. I took off tube where it attaches to tub and noticed something was clogging it. I cleared it out and put it back together. Plugged unit back in and unit is now working properly."

We serviced a

KITCHENAID OVEN-MW COMBO

Model KEMS378SSS05

Near Rochester, NY 14620

Andres V

Job Details: 08/31/2022

Customer stated unit is not heating like it normally does. I put a glass of water in unit for 30 seconds and noticed that water was warm but not getting hot. Reccomend replacing maganatron.; ordrng 1 W11346197 (Maganatron)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW3

Near West Henrietta, NY 14586

Ray Benedetto

Job Details: 08/31/2022

Unit's user interface has no readout. UI is receiving 5 DC from control board. Ordering console for repair.; rqstng P&A on 1 W10838672 (Console)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Irondequoit, NY 14617

James

Job Details: 08/19/2022

"Replaced suspension and calibrated. Ran test cycle and found tub disengaged from gearcase at high spin. Part under ten years warranty. No charge suspension due to misdiagnosis. ; ordrng 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, NY 14623

Ray Benedetto

Job Details: 08/19/2022

"Whole unit completely lost power. After 20 minutes, customer plugged it back in and it worked normally. No issues found while on site. VAC from outlet 120. No GFI outlet. No burn marks or swollen capacitor on circuit boards. Customer will monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Rochester, NY 14607

Josh Henchen

Job Details: 08/19/2022

Replaced damaged freezer and fresh food doors. Hair dryer along seal to help form. Refrigerator checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Hamlin, NY 14464

Dave L

Job Details: 08/19/2022

"Replaced ice maker, Ui, and heater due to no ice. Power cycled unit. Customer to monitor after 24 hours"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, NY 14608

Andres V

Job Details: 08/19/2022

Customer stated unit was not cooling in the fresh food secrion. diagnosed unit and found that the damper was closed and not letting air flow through. When I put it into a diagnostic mode and test damper it opened up but when I take it out of diagnostic it closes. I called whirlpool to get this documented and was advised to replaced damper assembly.Sr 7734398572; ordrng 1 W11317276 (Diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Rochester, NY 14624

Andres V

Job Details: 08/19/2022

Replaced UI and evaporator fan motor assembly. Plugged unit back in and made sure it was set to correct temps. Made sure fan was blowing. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Rochester, NY 14621

Josh Henchen

Job Details: 08/19/2022

"Replaced faulty lid lock, Ran diagnostic cycle. Lid locks and unlocks no issue. Washer checks good"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Rochester, NY 14616

Dave L

Job Details: 08/19/2022

Customer states that the washer will not completely spin clothes. Found motor over temp error in diagnostics ; ordrng 1 W11354542 (Stator) and 1 W11550453 (Control) and 1 W11557918 (Harness) and 1 W11316250 (Latch)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14616

Dave L

Job Details: 08/19/2022

Found pin on actuator broken preventing it from shifting. Replaced actuator. Tested ok. ; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near West Henrietta, NY 14586

Dave F

Job Details: 08/19/2022

Replaced dispenser housing and tested unit in diagnostics unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Rochester, NY 14620

Dave F

Job Details: 08/19/2022

"Replaced compressor, drier , recharged unit . Unit tested good ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR 1 W11504431 COUPLER BR 7.5X5 , 2 W11504433 COUPLER BR 6X4 , 2 W11504447 COUPLER BR 5X1.8 , 1 W11506619 COUPLER BR 8 , and 1 W11504415 COUPLER BR 8.5X8"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near East Rochester, NY 14445

Dave F

Job Details: 08/19/2022

Condensation building up on top of the freezer door gasket and then dripping between the gasket and cabinet. Called techline SR 7734396121 . Techline said to order freezer door W11566705; ordrng 1 W11566705 (Freezer door)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14621

Josh Henchen

Job Details: 08/19/2022

"Customer complaint was a loud clanking noise/ not spinning clothes out. Checked and found F0E4. Cleared and ran diagnostic cycles. Basket hitting side to side, also noticed oil on cover. Repair outweighs cost of new washer, customer wants to get a new washer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near North Chili, NY 14514

Andres V

Job Details: 08/19/2022

Customer stated ice maker was not producing ice. When I arrived ice bin was full of ice and ice maker mold had ice in it. Customer said that it started making ice yesterday. I cycled unit to make sure it was harvesting correctly and also calling for water. I checked fill tube for any blockages. Also checked the wires at door hinge to make sure none of them are cut or pinched but did not see either. Customer is to monitor and let us know if it happens again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Penfield, NY 14526

Jeremy

Job Details: 08/19/2022

Replaced control and thermistor clip for no defrost and secured clip with cable tie. Unit checks good.

We serviced a

WHIRLPOOL DRYER

Model LGR7646EQ1

Near Rochester, NY 14624

Josh Henchen

Job Details: 08/19/2022

"Changed ignitor, Tested unit no flame or gas present in dryer. Told customer we would need a Gas inlet Valve and they decided they would like to go with a new unit. Re claimed new parts Coils/Ignitor."

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Rochester, NY 14618

Andres V

Job Details: 08/19/2022

"Replaced fan. I pre heated unit to 400, Unit started heating and fan turned on. Unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Rochester, NY 14625

Andres V

Job Details: 08/19/2022

Gave knob to office because customer was not home.

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Rochester, NY 14618

Andres V

Job Details: 08/19/2022

Replaced UI. Tested UI made sure it was responding to commands. Also ran a diagnostic cycle. Unit ran cycle successfully.

We serviced a

MAYTAG FREEZER

Model MFI2269FRZ03

Near Webster, NY 14580

Dave L

Job Details: 08/19/2022

"Unit was not cooling due to a full restriction caused by a failing compressor. Cleared oil restriction on high side and low side. Flushed with r134a and nitrogen. Replaced the evaporator and compressor. Customer to monitor after 24 hours ; dspstn on spec-tagged invntry: 4 W11504416 COUPLER BR 8.5X6 2 W11504431 COUPLER BR 7.5X5 , 1 W11506635 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Penfield, NY 14526

Ray Benedetto

Job Details: 08/19/2022

"Customer concerned about weak cooling in fridge. Tested temp in freezer ~2, fridge ~35. Average temperatures in memory were 37, fridge and -7, freezer. All thermistor had temp readings, none open. Compressor and fans running properly. Cx will monitor."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near Webster, NY 14580

Dave L

Job Details: 08/19/2022

Replaced control due to bake relay not closing. Tested ok .; dspstn on spec-tagged invntry: 1 WP3196548 FUSE- THRML

We serviced a

KITCHENAID DRYER

Model KGYS750GQ1

Near Rochester, NY 14621

Dave L

Job Details: 08/19/2022

The dryer is failing to dry clothes in one cycle. Verified airflow was good. Watched the burner cycle for 40 minutes. Found dryer sheet in air return near moisture sensor. Removed sheet. Customer to monitor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAB00

Near Rochester, NY 14618

Ray Benedetto

Job Details: 08/19/2022

"Went through diagnostics, all indicators point to a problem with water valve. Customer has concerns with moving fridge and does not want to go forward with repair. Will follow-up with customer 8/22.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14623

Ray Benedetto

Job Details: 08/19/2022

Replaced suspension rods and calibrated unit. Operating normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model NA

Near Rochester, NY 14625

Andres V

Job Details: 08/19/2022

This refrigerator was a Samsung and we do not work on them.