Near Macedon, NY 14502
Evan
Job Details: 08/13/2019
DRYER MAYTAG MED6000XW0 Customer stated unit has piece hanging on rear wall of drum. Discovered that screw for steam valve cover had come loose and made contact with heating vent. Cover will need to be replaced. Ordering steam valve cover. ; ordrng 1 WPW10208422 (REAR DEFLECTOR )
Near Canandaigua, NY 14424
Dave
Job Details: 08/13/2019
MICROWAVE WHIRLPOOL WMH53521HV0 "Microwave not turning on . Found that the fuse had blown due to the door switch failure . Installed new interlock kit W11244490 and new fuse WPM0805101 . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"
Near Webster, NY 14580
Evan
Job Details: 08/13/2019
RANGE JENN AIR JGRP436WP02 "Customer stating that entire unit is shutting off while oven is running bake cycle. Ran test bake to 350 upon arrival. Let unit run bake cycle for 35 mins then keypad screen went blank and unit began to reboot in the middle of bake cycle. Suspecting issue with keypad and control. Ordering keypad and control ; ordrng 1 WPW10145531 (CONTROL ) and 1 WPW10464535 (KEYPAD), dspstn on spec-tagged invntry: 1 W11113650 IGNTR-OVEN"
Near Rochester, NY 14605
Dave
Job Details: 08/13/2019
MICROWAVE WHIRLPOOL WMH31017AS4 Plastic film on door is coming off . Called techline SR 7725586925Techline said that the plastic is to keep grease or things spilling on the glass inside the door . Cavity has a scuff mark may need some touch paint but is not causing an issue with unit .
Near Penfield, NY 14526
Dave
Job Details: 08/13/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced evap cover for tabs being broken . Installed new screws . Customer will monitor unit .
Near Ontario, NY 14519
Steve
Job Details: 08/13/2019
OVEN WHIRLPOOL WOS51ES4ES01 Found grease on glass the was hard to get off. Took apart door and cleaned the glass on inside. Had to use flat razor blade to get grease off. It looked almost like the glass was cloudy. Flat razor blade removed it.
Near Farmington, NY 14425
Dave
Job Details: 08/13/2019
DRYER ROPER RGD4516FW0 "Unit is staying on and not turning off after cycle is finished needs new timer . Found that the rollers and the tension pulley were worn out . Installed new rollers and pulley . Ordering new timer W10857611; rqstng P&A on 1 W10857611 (timer), used 1 349241T (ROLLER-SUPPORT 2PK), and 1 WP691366 (PULLEY-IDLER) from stock"
Near Ontario, NY 14519
Steve
Job Details: 08/13/2019
DISHWASHER WHIRLPOOL KDTE234GPS0 Replaced dispenser door for door not opening. The dispenser tests good.
Near Webster, NY 14580
Steve
Job Details: 08/13/2019
OVEN KITCHENAID KSEG700ESS3 Replaced main control for f1e1 error. Ordering console for bake and osme number options not responding. ; ordrng 1 W10915661 (panl-cntrl)
Near Ontario, NY 14519
Steve
Job Details: 08/13/2019
REFRIGERATOR JENN AIR JFI2089AEP12 Replaced both slides for freezer door not closing properly. The door is sealing.
Near Williamson, NY 14589
Steve
Job Details: 08/13/2019
WASHER MAYTAG MHW3505FW1 Sr#7725587928 the customer is concerned with soap coming put at the bellow tight after the soap is poured in the dispenser. This is normal operation. Called the manufacturer tech line I confirm.
Near Webster, NY 14580
Steve
Job Details: 08/13/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Replaced dispenser motor. The motor tested good.
Near Rochester, NY 14618
Evan
Job Details: 08/13/2019
DISHWASHER GE CDT765SSF0 Customer stated that keypad display was not responsive. Upon inspection discovered that moisture had gotten into Baird causing issue. Replaced control keypad. Tested key pad. Unit tested good
Near Webster, NY 14580
Steve
Job Details: 08/13/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 Replaced drain pan on fresh food evapotaot for broken pan. The pan tests good.
Near Fairport, NY 14450
Steve
Job Details: 08/13/2019
COOKTOP KITCHENAID KECD807XSS01 Gif was tripped. Reset outlet and the outlet tested good.
Near Rochester, NY 14624
David
Job Details: 08/13/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced jazz board due to inconsistent temps/ slight frosting on evaporator. Ran defrost to clear residual frost on evaporator. FF door is binding on the liner and will not close properly. Bent shim back in place and shimmed door; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Canandaigua, NY 14424
Dave
Job Details: 08/13/2019
WASHER MAYTAG MVWB765FW3 Clothes have lint on them when they come out of washer . Explained that if not throwing in the dryer there may be some more lint on clothes after they air dry . Made sure that they are using the correct type of soap . They are . Ran auto diagnostics tested good calibrated unit . Tested good . Called techline SR 7725591170 . Documented findings .
Near Rochester, NY 14626
David
Job Details: 08/13/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Unit is freezing in the fresh food compartment. Replaced thermistor and blocked air bleed. Ice room is sealing well.
Near Conesus, NY 14435
Steve
Job Details: 08/13/2019
WASHER WHIRLPOOL MVWB835DW1 Replace ui and added dielectric grease to connections. Calibrated and tested the washer. The washer tests good.
Near Geneseo, NY 14454
Steve
Job Details: 08/13/2019
DISHWASHER KITCHENAID KDFE104HBL0 Replaced both adjusters for falling top rack. The dishwasher tests good.
Near Rochester, NY 14606
Shaiman
Job Details: 08/13/2019
DRYER AMANA NED4655EW1 "Customer states unit is not drying. Unit failed vent test. Performed a visual inspection of the vent outside, and the vent is indeed congested. Suggesting customer to have the vent cleaned for better performance. Unit testing good."
Near Canandaigua, NY 14424
Dave
Job Details: 08/13/2019
MICROWAVE AMANA AMV2307PFS Microwave door has dent in it . Door that was sent is the wrong color . Ordering the correct door W10890776; ordrng 1 W10890776 (door/mw)
Near Webster, NY 14580
David
Job Details: 08/13/2019
REFRIGERATOR KITCHENAID NA1235 Checked unit for leaks couldn’t not locate with goggles and UV light. Replacing drier and calling Techline on return visit; ordrng 1 WPW10143759 (dryer)
Near Rochester, NY 14612
David
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Greased left hand door that was noisy. Left closure.
Near Rochester, NY 14615
David
Job Details: 08/12/2019
DISHWASHER WHIRLPOOL WDF520PADB7 Unit was not starting due to a loose wire nut at the power terminal box. Reconnected and tested in diagnostics
Near Honeoye Falls, NY 14472
Dave
Job Details: 08/12/2019
WASHER MAYTAG MTW5770TQ0 Replaced lid switch due not running . Tested unit after repair. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 08/12/2019
DRYER MAYTAG MDG9316AWW Replaced gas coils due to not heating consistently. Tested unit . Unit tested good .
Near Brockport, NY 14420
Shaiman
Job Details: 08/12/2019
DISHWASHER WHIRLPOOL WDF560SAFM0 Customer states detergent does not dispense. A gasket was also missing. Replaced the dispenser. Customer monitor.
Near Rochester, NY 14618
Evan
Job Details: 08/12/2019
OVEN GE PSB1001NSS01 Customer stated unit would not power up. Upon inspection discovered that main fuse had blown causing control not to accept commands. Replaced fuse. Tested unit. Unit tested good ; used 1 WPM0805101 (FUSE-20A) from stock
Near Pittsford, NY 14534
Evan
Job Details: 08/12/2019
WASHER MAYTAG MVWB765FW1 Customer stating that items are getting stuck under agitator. Upon arrival customer had shirt stuck under agitator. Removed agitator to remove shirt. Reinstalled agitator. Checked for error codes. No codes were present. Suggesting customer use garment bag to prevent issue from happening again. Unit tested good otherwise
Near Pittsford, NY 14534
Evan
Job Details: 08/12/2019
DRYER SAMSUNG NA123 Customer stating that there is large amount of lint behind machine since vent was cleaned. Upon inspection discovered that clamp at exit of machine was loose causing lint to leak out of vent. Removed clamp and reseated vent on exit of machine. Reinstalled and tightened clamp. Tested vent while behind machine. Could not feel any air leaking out from vent. Unit tested good ATEC WARRANTY
Near Pittsford, NY 14534
Shaiman
Job Details: 08/12/2019
WASHER WHIRLPOOL WFW8620HW1 Replaced ACU and ran test verification cycle. Unit testing good.
Near Fairport, NY 14450
Evan
Job Details: 08/12/2019
DISHWASHER WHIRLPOOL WDF330PAHS0 Customer stating that unit is leaving white film on dishes. Upon inspection could see issue customer was referring too. Discovered that cap for rinse aid is missing. Found cap in bottom of tub. Filled rinse aid for customer. Reattached cap. Tech would like customer to run unit now that rinse aid is filled and report back if issue persists.
Near Webster, NY 14580
Steve
Job Details: 08/12/2019
WASHER MAYTAG MHW5630HW0 Found new tub that was put in was 1 1/2 inches bigger than original
Near Fairport, NY 14450
Steve
Job Details: 08/12/2019
MW-HOOD COMBO WHIRLPOOL JMV8208CS3 Replaced door switches for intermittent operation. The microwave tests good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near East Rochester, NY 14445
Steve
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replaced ice maker for no ice production. The ice maker tested good.
Near Rochester, NY 14617
David
Job Details: 08/12/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Unit was stuck in control lock and the customer could not get it to start. Took unit off of control lock and tested. Unit tested good
Near Penfield, NY 14526
David
Job Details: 08/12/2019
REFRIGERATOR GE PS123NGNABB Unit is not filling the ice maker with water. Cycled the ice maker. 120VAC to water valve. Replaced valve and cycled again to test for leaks. Unit tested good and filled the ice maker.
Near Webster, NY 14580
David
Job Details: 08/12/2019
REFRIGERATOR KITCHENAID KBFS25EVMS00 Replaced both fresh food gaskets that were torn. Refrigerator has been cooling properly since replacing the start device.
Near Ontario, NY 14519
David
Job Details: 08/12/2019
DRYER WHIRLPOOL MGDB766FW0 Unit vibrating due to a large dent in the right hand case due to delivery . Called Techline to document damage SR7725575877 Techline rendering customer back to the dealer for replacement. Did not recommend repairing
Near Ontario, NY 14519
David
Job Details: 08/12/2019
DISHWASHER MAYTAG MDB8959SFZ4 Replaced upper racks that were holding the door open under s22916
Near Rochester, NY 14612
David
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF757SDEE01 Fresh food evaporator was frozen again. Removed ice and set unit to an 8 hour fixed defrost. Customer to monitor
Near Hilton, NY 14468
David
Job Details: 08/12/2019
MICROWAVE KITCHENAID KMHS120ESS4 Replaced door that had split.
Near Rochester, NY 14624
Shaiman
Job Details: 08/12/2019
DISHWASHER MAYTAG MDB7749SBB3 "Customer states unit caught on fire during a cycle, smoke & flames began emitting from the right side of the door. Upon arrival unit smelled like smoke. Removed door and indeed there was evidence of a thermal event; plastic on the board was melted and soot was present. Seems to have originated from the P3 & P4 connections. All connections on the sump assembly & heating element looked fine. Contacted Whirlpool tech line and was suggested to replace all damaged components if parts are still available. Contacted Whirlpool Safety department after speaking with tech line. Safety Department stated they will speak with the consumer and contact them with a resolution; no further repair is to be done. Tech Line SR: 7725576749 Safety Team SR: 7725525883"
Near Rochester, NY 14608
Shaiman
Job Details: 08/12/2019
DRYER WHIRLPOOL WED75HEFW0 Replaced control and user interface. Unit still won’t start. Called the manufacturer who walked me through more tests. Tech line agent suggests to replace the main harness. SR: 7725572969; ordrng 1 W10637538 (HARNESS)
Near Lima, NY 14485
Steve
Job Details: 08/12/2019
WASHER WHIRLPOOL MVWB765FW1 Found sheet stuck under agitator. Removed agitator and reassembled with lock tight. The washer tests good.
Near Webster, NY 14580
Evan
Job Details: 08/12/2019
WASHER MAYTAG MHW5630HW0 Technician is having issue with new tub fitting inside case. Discovered that new tub is larger than old tub causing issue. New tub is 23 inches wide old tub is 21.25 inches wide. Reordering tub. ; ordrng 1 W11287253 (TUB (OUTER) )
Near Avon, NY 14414
Steve
Job Details: 08/12/2019
WASHER WHIRLPOOL WTW7500GW0 Replaced user interface for unresponsive interface. The washer tested good.
Near Rochester, NY 14606
Shaiman
Job Details: 08/12/2019
WASHER WHIRLPOOL MVWC565FW Customer concerned about unit not completing cycles and clothes coming out wet. F7E5 error code stored. Replaced actuator. Unit testing good.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Macedon, NY 14502
Dave
Job Details: 08/12/2019
RANGE KITCHENAID KSGB900ESS0 Replaced dsi board for not recognizing that a flame was present after it light . Tested unit . Tested good . Part is covered
Near Victor, NY 14564
Dave
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Crisper drawer shelf holder is backwards on the right hand side . Took the screw out and tried to turn the holder with no luck . Called techline SR 7725576157 . Found that the shelf when it was delivered was not installed in the correct location and the shelf was falling out . Sent pictures techline after making required adjustments directed by techline the shelf is now sitting as expected .
Near Fairport, NY 14450
Steve
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 The unit is freezing in FF section. Found a ball of ice on evaporator at the capillary tube. The unit is showing signs of low charge. Ordering evaporator and control. Installed thermistor due to previous company repair that was not correct. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W11039821 (contrl-box) and 1 WPW10143759 (dryer)
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2019
DISHWASHER KITCHENAID KDPE234GPS0 Dishwasher washer not working correctly . Took off the kick plate and roaches fell out . Dishwasher is not covered under warranty. .
Near Rochester, NY 14616
Shaiman
Job Details: 08/12/2019
DISHWASHER MAYTAG MDBH949PAB4 Replaced control. Unit testing good.; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2019
REFRIGERATOR KITCHENAID KFIL27CXMS0 Replaced water valve inside the cabinet. Replaced fill tube waterline that goes to ice maker . Tested unit tested good . If problem persists order WPW10270395
Near Rochester, NY 14616
David
Job Details: 08/12/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB01 Replaced control and damper due to cooling loss in the fresh food section. Customer to monitor.
Near Fairport, NY 14450
Dave
Job Details: 08/12/2019
RANGE WHIRLPOOL WFE320M0ES1 "Techline SR 7725573353 power cord at the receptacle was burnt there was a thermal event at the cord and receptacle . Customer needs new receptacle and power cord . Found the right front element switch was worn and had black on it . Ordering new switch WP3149400 . Safety SR 7725526361 ; ordrng 1 WP3149400 (switch-inf), dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w"
Near Canandaigua, NY 14424
Dave
Job Details: 08/12/2019
WASHER MAYTAG MVWB835DW3 Unit is loud checked for error codes no codes . Unit needs new gearcase and spanner nut . Ordering gearcase W10811956 and spanner nut W10909670; rqstng P&A on 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)
Near Rochester, NY 14616
David
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB01 Customer had the unit thaw. Unit is operating normally at this time. Suspecting a damper issue based on the customers description ordering damper and controller; ordrng 1 WPW10594329 (control) and 1 WPW10677146 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 08/09/2019
DISHWASHER MAYTAG MDB4949SHZ0 Unit will not start from idle. Was able to run unit in diagnostics. No errors. Unit operated normally afterwards. Replaced console as a precaution
Near Williamson, NY 14589
David
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL KBSD606ESS01 Slow ice production likely caused by poor connectivity problem unit has a full frost pattern. Freezer at 4-5 at time of service FF at 37 lowered freezer temp to -5 ordering control kit. ; ordrng 1 W10849799 (cntrl-elec)
Near Rochester, NY 14617
David
Job Details: 08/09/2019
DISHWASHER WHIRLPOOL KDTE104ESS1 Unit was not washing due to an open pump motor. Replaced sump. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Williamson, NY 14589
David
Job Details: 08/09/2019
DISHWASHER WHIRLPOOL KDFE104HWH0 Checked unit for not washing/ not dissolving soap. Unit testing good in diagnostics cleaned float and verified connections. Customer to monitor. If problem persists pre order sump
Near Sodus Point, NY 14555
David
Job Details: 08/09/2019
WASHER MAYTAG MVWC416FW Unit was not completing the spin cycle. Over suds code in diagnostics. Ran auto test. Found excess flashing in drain dome. Removed and retested. Unit testing good
Near Rochester, NY 14612
David
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced all doors due to dents.
Near Rochester, NY 14623
Shaiman
Job Details: 08/09/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced outer door and drawer. Repair successful.
Near Ogden, NY 14559
Shaiman
Job Details: 08/09/2019
WASHER MAYTAG MVWC565FW0 "Replaced gear case, belt, and shield. Unit made a noise during agitation when tested. Replaced cam. Unit testing good. ; used 1 W10721967 (CAM) from stock"
Near Penfield, NY 14526
Evan
Job Details: 08/09/2019
OVEN AMANA AGR6603SFS2 Customer stated that flame height was too high on front burners. Adjusted flame height on front burners to customers satisfaction. Unit tested good otherwise
Near Rochester, NY 14618
Evan
Job Details: 08/09/2019
COOKTOP WHIRLPOOL WCE97US0HB00 Customer stating that unit is turning right rear burner on its own. Called safety team to report issue. Safety team to contact customer. Sr: 7725511593
Near Henrietta, NY 14467
Evan
Job Details: 08/09/2019
WASHER KENMORE 417.404127 Customer stated that unit was not spinning out correctly. Upon inspection unit would spin but not at full RPM. Unit needs motor control. Part is discontinued and can not locate at any distributor.
Near Ionia, NY 14475
Dave
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Water leaking from around the paddle of the ice maker temperatures are good . Called techline SR 7725562646 techline suggested replacing ASSEMBLY, SEPARATOR ordering separator W11324790 . Found condensation in the freezer and fresh food section . Sealed the cabinet. Evaporator fan is working. Temperatures are set . Customer will try with ice maker off and see if it still drips . Thinking it is condensation where the ice door flap is and the ambient temperature. Condenser was vibrating. Inserted piece of cardboard to push the condenser away from body of unit . ; ordrng 1 W11324790 (ASSEMBLY, SEPARATOR)"
Near Avon, NY 14414
Dave
Job Details: 08/09/2019
WASHER MAYTAG MVWX655DW1 "F8E5 reversed water hose error code .switched hoses Washer making very loud noise . Found that the cam was chewed up . Replaced actuator W10913953 and cam W1072967 . Calibrated unit and ran auto diagnostics. Unit tested good ; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
Near Shortsville, NY 14548
Dave
Job Details: 08/09/2019
OVEN WHIRLPOOL WEG730H0DS0 Range has cooling fan error code. Replaced cooling fan due to no operation. Tested unit in auto diagnostics. Unit tested good . Tested good by running bake . Unit tested good .; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Near Clifton Springs, NY 14432
Dave
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Checked temperatures 0 in freezer. 38 in fresh food . Ice maker fill tube frozen . Tested water flow was poor . Advised need to shut valve and run a need tube . Defrosted fill tube . Tested fill for icemaker in diagnostics. Tested good . Customer will replace.
Near Palmyra, NY 14522
Dave
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Freezer led was bad . Replaced module with W11205083 . Unit tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 08/09/2019
WASHER WHIRLPOOL WTW4950HW1 Led on control not on . Power cycled unit would not turn on. Replaced control W11256105 . Calibrated unit and ran auto diagnostics. Unit tested good . If problem persists order W10913953 actuator and another control
Near Greece, NY 14616
Shaiman
Job Details: 08/09/2019
WASHER AMANA NTW4516FW Rescheduled for another day. Left parts. ; schdld next appmnt for 8/13 TUE !
Near Geneseo, NY 14454
Steve
Job Details: 08/09/2019
REFRIGERATOR KITCHENAID KRFF302ESS01 Replaced ice maker for maker not calling for water. The ice maker tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Pittsford, NY 14534
Evan
Job Details: 08/09/2019
DISHWASHER WHIRLPOOL KDFE104HWH0 "Customer stated unit is leaking from edges of door. Upon inspection discovered that inner door gasket was out of channel causing leak. Gasket that is on unit does not stay seated on channel as it should. Replaced gasket and ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once installing new gasket. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W10300924V (GASKET) from stock"
Near Rochester, NY 14612
Shaiman
Job Details: 08/09/2019
WASHER KENMORE 110.2130201 "Customer states unit won’t spin. F7E1 code stored. Unit passed test verification cycle however makes a loud grinding noise during spin, which is most likely causing the basket speed sensor fault. The Gearcase should be replaced."
Near Rochester, NY 14619
Shaiman
Job Details: 08/09/2019
WASHER WHIRLPOOL WTW5000DW1 Customer states unit would not complete cycles. Unit would not spin. F7E5 error code stored. Replaced actuator. Unit testing good.
Near Fairport, NY 14450
Evan
Job Details: 08/09/2019
COOKTOP KITCHENAID KECD807XSS01 Replacing cooktop that customer has ordered due to old top cracking. Replaced cooktop. Tested all burners. Unit tested good
Near Rochester, NY 14623
Steve
Job Details: 08/09/2019
OVEN JENN AIR JJW3830WB01 Replaced both cooling fans for f8e0 cooling fan errors. The fans tested good.
Near Penfield, NY 14526
Evan
Job Details: 08/09/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer stating that unit is not drying dishes. Upon inspection discovered that heater has been shut off due to cool water entering machine at beginning of cycle. Also discovered that customer is failing to use rinse aid. Advised customer to run hot water at sink for brief moment before unit begins to fill. Also highly recommending use of rinse aid this will resolve issue of wet items at end of cycle. Ran diagnostic cycle. Unit tested good
Near Canandaigua, NY 14424
Dave
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW0 Door switch had failed and would not pop back out . Replaced switch . Tested unit tested good . Light comes on.
Near Rochester, NY 14623
Steve
Job Details: 08/09/2019
RANGE WHIRLPOOL WFE515S0ES0 Replaced other three switches for cooktop on indicator light not coming on hern operating cooktop burners. The lights are working and cooktop burners are heating.
Near Pittsford, NY 14534
Steve
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRS571CIHB Tested temps in both sections and they tested good. Found ice restricting damper. Removed ice and refrigerator tested good.
Near Rochester, NY 14607
Steve
Job Details: 08/09/2019
REFRIGERATOR KENMORE 795.760239 Replaced door switch for light in FF section not turning on. The light tested good.
Near Rochester, NY 14612
David
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB Customer stating that the condenser fan motor was only running intermittently. Fan running at time of service. Compressor and condenser were warmer than normal as well as the million. Made sure condenser was clean and replaced the condenser fan. Reinstalled back cover. Customer to monitor.
Near Rochester, NY 14612
David
Job Details: 08/09/2019
OVEN MAYTAG MEW9527FZ Quoted customer for latch motor that is not operating. Customer wants to think about the repair
Near Rochester, NY 14617
Steve
Job Details: 08/09/2019
REFRIGERATOR FRIGIDAIRE FPUS2698LF1 Replaced ice and water dispenser for dispenser sticking on. The dispenser tested good.
Near Rochester, NY 14626
Steve
Job Details: 08/09/2019
REFRIGERATOR KENMORE 2533187200 Customer complaining of water dripping in FF section from freezer. The drain was restricted in the tray. Also the drip pan in evaporator was not in correct position. Moved tray. Drain tested good.
Near Rochester, NY 14606
Steve
Job Details: 08/09/2019
REFRIGERATOR FRIGIDAIRE 253.3184211 Found ice obstructing airflow from freezer. Removed ice and refrigerator is cooling.
Near Spencerport, NY 14559
Steve
Job Details: 08/09/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced pantry control for unit not powering on. The compressor started and all fans are working. The dispenser is also working. The refrigerator tests good.
Near Webster, NY 14580
Evan
Job Details: 08/09/2019
MICROWAVE MAYTAG MMV1174FZ3 Replacing control due to relay sticking on control board causing unit to produce chattering noise while starting cycle. Replaced board ran multiple test cycles. Unit tested good
Near Rochester, NY 14624
Dave
Job Details: 08/08/2019
MICROWAVE FRIGIDAIRE FGMV175QFA Found the top grill on the microwave was not on right so it wasn't allowing the door to close all the way . Reseated grill . . Unit tested good .
Near Webster, NY 14580
David
Job Details: 08/08/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02 Unit is frosting in the fresh food section. Pre ordering fan and thermistor. Sent quote to customer no funds collected ; ordrng 1 W10316760 (thermistor 51.63) and 1 WPW10453428 (fan-scroll)
Near Webster, NY 14580
Dave
Job Details: 08/08/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 "Frost build up on fresh food evap . . Tested thermistors. In diagnostics all tested good . Sealed the cabinet. Changed defrost mode from adaptive to basic. Defrosted unit . . Found the tabs on the evap cover were broken and screws missing on cover . Previous service company cut the defrost thermistor and wired a new one . Needs new fan and defrost thermistor. . Needs support for fan . Needs new evaporator housing but to change that there would have to be a sealed system job and a new evaporator installed . Called techline SR 7725557937. Documented findings . ; rqstng P&A on 6 67006425 (screw)s and 1 W11116006 (evaporator) and 1 WPW10389152 (support) and 1 WPW10469927 (housing) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Penfield, NY 14526
Dave
Job Details: 08/08/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evap frozen up . Sealed the cabinet. Changed the defrost most to basic from adaptive. This is a recurring issue with this unit . Previous company came out and replaced the fan and harness with the defrost thermistor. They did not put the defrost thermistor in the correct location. Moved the thermistor to the correct location due to the service pointer. Foil taped and zip tied it in the right spot . Found that the evap cover tabs are broken and has no screws ordering screws 67006425 and evap cover WPW10501260 . Ran test four to make sure 3 way valve is working . Tested good . Gaskets on door are good . Called techline SR 7725553157 Documented everything that was done . ; rqstng P&A on 6 67006425 (screw)s and 1 WPW10501260 (cover-evap)
Near Rochester, NY 14606
Dave
Job Details: 08/08/2019
OVEN WHIRLPOOL WFC150M0EW3 "Tested temperature sensor and is reading room temperature with the oven off . Turned oven on to 350 preheated oven took temperatures. 294 , 393 , 300 , 399, 301, 400, . Oven average is 347 . Oven was calibrated up 10 degrees . This test was done at 0 degrees calibration. Leaving the at 0 degrees .Unit tested good ."