We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00O
Near Spencerport, NY 14559
David
Job Details: 07/19/2021
ReplacedCracked water valve. Leak tested connections unit checks ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rochester, NY 14606
David
Job Details: 07/19/2021
"Found unit with both evaporators frosted over. Customer was under the impression that this was a sealed system issue from a previous services. This unit is under co tract with NSI because we dont work with NSI I provided a quote to replace the failed freezer evaporator fan with harness, and to defrost both sections. Customer is going to inquire about reimbursement through NSI. Collected a deposit for fan and Service call. ; ordrng 1 W11249952 (Fan/ harness) and 1 Sh (Shipping)"
We serviced a
MAYTAG WASHER
Model 110.21302013
Near Rochester, NY 14612
David
Job Details: 07/19/2021
Replaced actuator due to unit not spinning. Watched drain and spin cycle until completion to verify. O; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Rochester, NY 14612
David
Job Details: 07/19/2021
Replaced freezer led light that was out. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWBB0
Near Rochester, NY 14626
David
Job Details: 07/19/2021
Found ice maker stuck mid cycle. Removed cube that was stuck in mold. Ice maker finished harvest . Could hear water momentarily fill then stop. After that the water valve closed. Unable to determine if it is a module issue or water valve issue. Returning with both. Ice maker to be installed first. ; ordrng 1 WPW10420083 (Valve) and 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Greece, NY 14626
David
Job Details: 07/19/2021
Ice and water will not dispense because the left fresh food door liner is cupped and wont contact the door switch. Ordering door ; ordrng 1 W11435353 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Hilton, NY 14468
David
Job Details: 07/19/2021
Replaced freezer door due to poor seal.
Near Hilton, NY 14468
David
Job Details: 07/19/2021
Customer has to run the dryer more than once to achieve dry clothes. Airflow testing poor. Venting is through a wall with no access from this unit. The customer will have to ha e property maintenance service the vent
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Penfield, NY 14526
Evan
Job Details: 07/19/2021
"Customer is having issue with display stating that numbers in display will disappear but keypad is still functional. Checked ribbon cable connection to control. Attempted to replaced control but did not have correct part. Ordering control panel ; ordrng 1 W10891019 (panl-cntrl), dspstn on spec-tagged invntry: 1 W11182110 CONTROL"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14605
Evan
Job Details: 07/19/2021
Customer stated that unit is experiencing long dry times. Issue is the same as before dryer vent is severely clogged causing issue. Customer will need to have vent replaced to correct issue. Dryer itself is operating as it should
We serviced a
GE WASHER
Model DSKP333ECWW
Near Rochester, NY 14621
Evan
Job Details: 07/19/2021
"Customer is stating unit will not start cycle. Discovered that timer knob has stripped out internally causing timer not to move. Ordering timer knob ; ordrng 1 WE1X1263 (knob,timer (wht))"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rochester, NY 14616
Evan
Job Details: 07/19/2021
Customer stated unit was showing a lo flo error code. Unit was showing f8e1 code stored. Discovered that cold water valve would not actuate. Replaced water valve and tested unit. Unit now filling as it should. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Irondequoit, NY 14617
Evan
Job Details: 07/19/2021
Customer stating that unit will not spin out correctly. Discovered f5e1 and f5e2 code stored for lid lock faults. Replaced lid lock and tested unit. Unit now spinning as it should. Unit tested good ; used 1 W10810403 (LID LOCK ASSY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14617
Evan
Job Details: 07/19/2021
Customer stated that unit would not wash. Discovered error code 4-3 stored for wash motor failure. Replaced wash motor and ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14609
Dave
Job Details: 07/19/2021
"According to previous documentation, unit is infested with cockroaches. Called teach line to document current condition of unit SR7731267805. Techline said it is a health and safety hazard and is neglect on unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14621
Dave
Job Details: 07/19/2021
"Customer states unit not cooling. When arrived unit was unplugged and defrosted. Plugged unit in. Compressor turned on. Fans turned on. Condenser line hot showings refrigerant in system. Customer complained of ice maker not working and leaking water. Ice maker tested good. Unit is not connected to water, cannot test any further. Customer must leave unit running. Explained to customer humidity control needs to be turned on. Customer did state they heard noises from fan which could be ice build up from moisture control not being on. Customer will monitor. Unit tested good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Henrietta, NY 14467
Dave
Job Details: 07/19/2021
"Customer complaint not enough water in machine while running. F0E3 error code for overload. Factory reset machine. Tested water valves, working good. Calibrated unit. Ran auto diagnostics, tested good. Ran unit on normal cycle to see fill level. Filled to appropriate level. Tested on bulky with deep fill. Filled to appropriate level. Went over unit with customer. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Scottsville, NY 14546
Dave
Job Details: 07/19/2021
"Dishwasher not drying dishes .Ran diagnostics on unit. No error codes. All functions tested good. Unit tested good. Recommended using sensor wash, high-temp wash, and heat dry. Customer is using rinse aid . Customer will monitor."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Avon, NY 14414
Dave
Job Details: 07/19/2021
Lid cracked at hinge on left side. Needs new lid. Ordering part # W11117421. ; ordrng 1 W11117421 (lid)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS2
Near Pittsford, NY 14534
Tanner
Job Details: 07/19/2021
Service fee covered under 102799Complaint of broken door handle. Inspected door and outter bracket that holds screw and washer tight to door has broken. Called trade care regarding 120 months part warranty on inner door and was provided parts authorization. Ordering door as assembly.Authorization Parts: kxtl800ap1; ordrng 1 W11205125 (Door)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
James
Job Details: 07/19/2021
Unit squeaking and vibrates. Customer said basket got stuck and had to freed. No error codes. Ran test 12 and found rear bearing squeaking during cycle and would get louder as cycle continued. Ran drain and spin and got low fl error at 11 minutes. Unit would not get passed sensing cycle until 3 minutes then started squeaking again. ; ordrng 1 W11287253 (Tub) and 1 W11322903 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14609
Tanner
Job Details: 07/19/2021
"Q1 no Q2 no Q3 noComplaint of poor wash. Customer unloaded unit on arrival. Some Items in dishwasher are too large. Complaint of no cleaning. Following stored errors:F2E1Ran autodiagnostic cycle and runs without issue. Spray arms are clogged with debris. Attempted to unclog spray arms but some ports still clogged.; ordrng 1 WPW10448645 (Upper spray arm) and 1 W11101428 (Wash arm), dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDE3
Near Geneseo, NY 14454
Steve
Job Details: 07/19/2021
Replaced main control and user interface fo dishwasher cancelling cycle shortly after it starts. The dishwasher tests good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Macedon, NY 14502
Dave
Job Details: 07/14/2021
Found top light in fresh food section out and the other top lights were dim. Also found light in freezer was dim. Removed and replaced the light that was out on front left top of fresh food section with part # W10695459. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Fairport, NY 14450
Dave
Job Details: 07/14/2021
"Removed and replaced ice maker, fill tube, water valve and damper. Recommended to customer to stager up selves in fresh food section to avoid freezing. Tested unit. all tested good."
We serviced a
JENN AIR REFRIGERATOR
Model JFC2089WTB5
Near Penfield, NY 14526
Dave
Job Details: 07/14/2021
Found frost build up on bottom of freezer between door and gasket. moisture on mullion. Found humidity control was turned off on unit. Turned on humidity control. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Canandaigua, NY 14424
Steve
Job Details: 07/14/2021
Sr # 773109457343 degrees on top shelf right 36 on left top rear shelf. Fill tube was frozen again. Looks like it made a couple cubes then stopped .. called tech line and documented all the work that has been done. Lowered freezer temp and replaced fill tube heater.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS00
Near North Chili, NY 14514
Dave
Job Details: 07/14/2021
Replaced control board on unit. Tested unit. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Churchville, NY 14428
Dave
Job Details: 07/14/2021
"Error code F3E2 inlet water temp. Error code F0E4. Tested unit on high spin, unit is spinning good with no excessive shaking. Found water valve was bad. Replaced water valve. Calibrated unit. Ran auto diagnostic. Showed customer that unit wasnt shaking. Unit tested good ; used 1 W11165546 (VALVE) from stock"
We serviced a
MAYTAG FREEZER
Model MQF2056TEW02
Near Henrietta, NY 14467
Dave
Job Details: 07/14/2021
"2 degrees in unit. Tested defrost timer, heater turned on. Tested thermostat set at 4 which should be at or near 0 degrees. Unit tested good. Customer will monitor."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Avon, NY 14414
Dave
Job Details: 07/14/2021
"Error code F6E3 No communication from the MCU detected by the ACU.Found tear in bellow. Followed service pointers W11436352 and W11504923. Ordering bellow W11314648, UI W11319991, main control W11322903 and dispenser W11465532. If parts come early call customer to schedule sooner. ; ordrng 1 W11314648 (bellow) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 1 W11465532 (Dispenser assembly)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
Evan
Job Details: 07/14/2021
Customer is still experiencing issue with items spinning out. Checked for error code upon arrival. Unit had an Off Balance Load error code stored (F0e5). Ran test cycle to confirm function. Unit progressed through cycle as it should. Spoke with customer about issue and what cycles are being used. Customer stated that she is using mostly Normal cycle and has never used the deep water wash. Technician explained that this machine is a low water machine and it will not spin out correctly if the correct cycle is not selected. Advised customer when doing any larger loads they need to use either bulky/sheets or power wash setting with the deep water wash selected. Also advised customer to be sure unit is being loaded evenly around agitator items need to be positioned along the edge of agitator evenly. If they do not do so they will continue to have the same issue. Called techline to document issue SR: 7731245961; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Webster, NY 14580
Evan
Job Details: 07/14/2021
Replacing console due to unit failing to produce chime when powering up or down and also when selecting cycle unit would not make any noise. Replaced console and tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Fairport, NY 14450
Evan
Job Details: 07/14/2021
"Replaced control and lid lock due to unit not responding to commands. Replaced both components. Ran diagnostic cycle. 1/2 way through diagnostic cycle unit shut off and displayed lid locked icon on control. Unit would not respond to commands after this happened. Reordering control and latch in addition to drain pump ,actuator and motor ; ordrng 1 W10913953 (actuator) and 1 W10919003 (pump-water) and 1 W11307244 (latch) and 1 W11497303 (MOTOR ) and 1 W11498190 (CONTROL )"
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Pittsford, NY 14534
Evan
Job Details: 07/14/2021
Customer stating that unit is not heating but still tumbling. Discovered that heating element tested open. Ordering element.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Pittsford, NY 14534
Evan
Job Details: 07/14/2021
Customer is stating that unit is not drying. Checked incoming voltage unit is receiving 240v. Ran test cycle. Could hear unit making noise coming from filter tower. Discovered hat blower wheel was loose on motor shaft and was not moving air through cabinet properly. Tightened blower wheel and tested unit. Unit now moving air as it should. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rochester, NY 14615
David
Job Details: 07/14/2021
"The unit is screeching when spinning. Found that the belt is slipping due to excess oil dripping from the gear case. Ordering gearcase, belt, cam , and motor. ; ordrng 1 W11454741 (Gear case) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14616
David
Job Details: 07/14/2021
Found frost build up near fan. Freezer door was no sealing. Realigned door rails. Removed frost from freezer and fan. Tested thermistor and damper. Tested defrost .Unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
David
Job Details: 07/14/2021
Cleaned drain pan due to odor. No charge
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near Rochester, NY 14608
David
Job Details: 07/14/2021
Replaced the ice maker due to intermittent ice. Customer to monitor
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, NY 14611
David
Job Details: 07/14/2021
Lid is cracked at the hinge ordering lid; ordrng 1 W11259006 (Lid)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
David
Job Details: 07/14/2021
"Found evidence of a leak at the vent. Customer states unit has been leaking since dispenser was changed. Did not see the unit leak from the dispenser. Ordering vent, gasket and dispenser. ; ordrng 1 W11038720 (Vent) and 1 W11184028 (Gasket) and 1 W11092649 (Dispenser)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM4
Near Webster, NY 14580
James
Job Details: 07/14/2021
"After power surge, front panel was off and unit wasn't cooling. Unit cycled back on by itself after a few days. Freezer at 7 deg with icemaker functioning. Customer is to monitor. If problem persists replace control. Sc 93.50WPW10312695 140.00Sh15Labor 106.75Tax 28.42Total 383.67"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
James
Job Details: 07/14/2021
"Unit stops mid cycle or runs continuously until power button is selected. Tested ui and several buttons not responding. Ran diagnostics cycle and it ended with an inch of water inside tub. Checked drain filter and found no obstructions. Ran test 1 and 2vthen cancelled cycle, unit powered off full of water and would not drain until power was reset. Ordering pump and ui. ; rqstng P&A on 1 W11319991 (Control panel) and 1 W11458345 (Pump)"
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM01
Near Webster, NY 14580
James
Job Details: 07/14/2021
Unit not making ice. Crisper bins stuck. Cycled icemaker and it will run continuously without filling. Need Icemaker. Crisper shelf broke in center so rail is no longer attached. Need rail and crisper shelf. ; ordrng 1 W10882923 (Icemaker) and 1 WPW10326469 (Rail) and 1 WPW10329866 (Support)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Webster, NY 14580
Tanner
Job Details: 07/14/2021
"Bailed out tub full of water. Found rust on wash basket due to unit being unable to drain. Ordering new wash basket. Replaced ACU and drain pump. Waited 3 minutes for new ACU to go through power off cycle. ACU then flashes F3E2 error and drain pump runs continuously. Inspected pressure hose and hose appears good. Attempt to remove hose from pressure port to clean pressure dome. Port breaks off of tub. Unit unusable without ability to read pressure. Ordering; wash basket, wash tub, gearcase due to old one needing to be hammered out, lower harness (includes new pressure hose), ACU. ; ordrng 1 W11219115 (Tub outter) and 1 W11178227 (Wash basket) and 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W11419171 (ACU), dspstn on spec-tagged invntry: 1 W11419171 CONTROL"
We serviced a
WHIRLPOOL DRYER
Model LGQ9858PW0
Near Ontario, NY 14519
Tanner
Job Details: 07/14/2021
Replaced timer. Ran unit empty and timer advances in accudry.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Webster, NY 14580
Tanner
Job Details: 07/14/2021
Q1 no Q2 no Q3 noComplaint of incomplete cycles on towels. Towels left with suds and sop. Customer is letting machine dose soap. No stored errors. Completed autodiagnostic without issue. Had customer start load of towels. Customer loading machine properly. Not overloaded. Reccomended customer set water fill to deep water. Auto sense does not deliver enough water for towels. Lack of water is causing soap not to dissolve leaving wet soapiness on towels at end of cycle.Reccomended additional rinse and deeper rinse by selecting fabric softener option.
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS9
Near Rochester, NY 14617
Tanner
Job Details: 07/14/2021
Q1 no Q2 no Q3 Complaint of upper rack falling. Inspected rack and adjuster has broken. Following stored errors:F6E6 cold water errorRan auto diagnostic and water was cold at initial fill. Ran water at sink for approximately 25 seconds before achieving hottest water. Customer advised to prime hot water at sink prior to starting a wash. Completed diagnostic without issue. Replaced adjusters with upgraded assembly. Tested unit and unit tested good.; used 1 SH15 (STANDARD S/H) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hilton, NY 14468
David
Job Details: 07/14/2021
Dishwasher would not drain due to disposal plug still being in place. Removed plug fros disposal dishwasher drain port. Verified drain cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Rochester, NY 14616
David
Job Details: 07/14/2021
Customer concerned with doors not lining up. Found that the unit is installed on a sloped floor preventing it from achieving alignment without shimming the rear wheels. Customer would like the unit to be able to roll out for cleaning purposes. Explained that the unit can not be leveled without locking feet it place. Left unit on its wheels. Documented scratches on left hand side of the cabinet. Photos attached. Unit checking ok.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Rochester, NY 14616
David
Job Details: 07/14/2021
Agitator has released from its set screw. Added plastic washer to keep agitator from slipping. If problem persists order W10836496 barrel
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Irondequoit, NY 14617
Evan
Job Details: 07/14/2021
Repacking drain pump due to original pump failing to run. Replaced pump. Ran test cycle. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Newark, NY 14513
Steve
Job Details: 07/14/2021
Replaced main control and ui for erratic behavior. The washer tested good.
We serviced a
ROPER WASHER
Model RTW464180BQ0
Near Rochester, NY 14625
Tanner
Job Details: 07/14/2021
"Q1 no Q2 no Q3 no Complaint of no lock. Following stored errors:F2E1F5E2Tested lid lock and solenoid is heard popping but magnetic switch does not engage.; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID , used 1 SH15 (STANDARD S/H) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Rochester, NY 14606
James
Job Details: 07/14/2021
Installed drain heater and inspected drain.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14606
James
Job Details: 07/14/2021
Replaced damaged wires and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Rochester, NY 14625
Tanner
Job Details: 07/14/2021
Replaced lid lock assembly. Tested via autodiagnostic and started multiple loads with success. Unit testing good.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL6
Near Webster, NY 14580
Tanner
Job Details: 07/14/2021
Complaint of poor wash. Following stored errors:F9E1. Not listed.F6E1 low waterF6E2 fill valve problemF6E4 float switch openRan auto diagnostic and wash motor runs but production is low. Dissasmbled sump and foums excess food and debris build up. Cleaned out sump. Chopper blad blocked up with debris. Replaced chopper blade. Tested unit and unit tested good.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Geneva, NY 14456
Steve
Job Details: 07/14/2021
Replaced inner glass for broken glass
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rochester, NY 14626
David
Job Details: 07/14/2021
Replaced sump due to diverter error. Reseated all connections.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Geneva, NY 14456
Steve
Job Details: 07/14/2021
Found a low charge causing warm temps in freezer. Recharged refrigerator and ordering compressor and evaporator ; ordrng 1 WPW10313899 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W10896689 (Coupler) and 1 W10897199 (Coupler) and 1 W10897198 (Coupler) and 1 W10897193 (Coupler) and 1 W10895723 (W10895723)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Geneva, NY 14456
Steve
Job Details: 07/14/2021
Unit not defrosting properly causing warm temps in fresh food section. Called tech line and was on line for a long time. Tech line said to order thermistors and hung up. Thermistors are a non serviceable part. Also the screw holding evaporator is stripped and will not attract to liner. Contacted kB. ; schdld next appmnt for 7/28 WED !
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Geneva, NY 14456
Steve
Job Details: 07/14/2021
Replaced coin sensor control board for washer not responding after coins inserted. The washer tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Webster, NY 14580
James
Job Details: 07/14/2021
Plugged unit in and verified operation.
We serviced a
KITCHENAID COOKTOP
Model KFGU706VSS02
Near Webster, NY 14580
James
Job Details: 07/14/2021
"Unit not lighting consistently center burner not sparking. Hot surface indicator came on randomly cleaned grounding surface on center burner and got it to ignite. Screws are seized inside center burner and need to be cut off. Spark module failed again. Need center burner, screws, spark module and recommend replacing wire harness while unit is apart. ; ordrng 1 WPW10617292 (Holder) and 1 Sh15"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Geneva, NY 14456
Steve
Job Details: 07/14/2021
Found the drain line was twisted causing long drain and clothes not spinning out. Untwisted drain and the washer tested good. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR
We serviced a
JENN AIR REFRIGERATOR
Model JSD2697KEY
Near Williamson, NY 14589
James
Job Details: 07/14/2021
Icemaker stuck in cycle and not making ice. Replaced icemaker and cycled manually. Atec warranty. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2772HEZ02
Near Ontario, NY 14519
James
Job Details: 07/14/2021
Rivet broke off rh track and in came loose. Rack support broke as result. Door not self closing causing condensation. Need freezer shelf parts. Left part with customer. ; ordrng 1 W10625068 (Shelf) and 1 W10852685 (Support) and 1 WPW10503522 (Track) and 1 W10625067 (Bracket)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Pittsford, NY 14534
Dave
Job Details: 07/14/2021
"Customer says water leaking from unit near inlet valve elbow .found leaking there but was not previously touched prior to this service call The hose going to the dishwasher inlet valve was not very tight . Tightened hose to valve , replaced dispenser and wax vent motor . Ran unit in diagnostics did not find any leaks . There is floor damage took photo of damage . On 6/25/21 there was no floor damage and unit was not visibly leaking at the time ."
We serviced a
MAYTAG REFRIGERATOR
Model M1BXXGMYB00
Near Hilton, NY 14468
David
Job Details: 07/12/2021
Found freezer at 30 with frost build up at the evaporator inlet. Unit needs sealed system work. Quoted for evaporator. Customer is going to let us know if they want to proceed with this kind of repair. ; rqstng P&A on 1 WPW10314205 (Evaporator) and 1 Sh (Shipping)
We serviced a
WHIRLPOOL DRYER
Model CED7006GW
Near Spencerport, NY 14559
Tanner
Job Details: 07/12/2021
Spoke with customer over phone. Customer states that the dryer will not turn on at all. When they check the breaker panel the breaker has not flipped to the off position but when they manually reset the breaker the dryer is operational again and it is operational for weeks before failure. Advised to contact maintenance to change breaker. Breaker may be tripping internally and opening dryer circuit without changing the on/off position. The customer then resets the breaker and everything is fine. If dryer was causing breaker to pop it would occur within minutes of operation.
We serviced a
AMANA RANGE
Model AER6603SFW2
Near Hamlin, NY 14464
David
Job Details: 07/12/2021
Front left burner remains on high all the time. Ordering switch and burner. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Switch)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rochester, NY 14612
David
Job Details: 07/12/2021
Customer is experiencing poor wash performance. Went over detergent usage and modifiers. Recommending auto sensing cycles over deep water for improved cleaning. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Churchville, NY 14428
Tanner
Job Details: 07/12/2021
Q1 no Q2 no Q3 noReplaced fascia. Tested via encoder test and all buttons and LEDs testing good.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS03
Near Geneseo, NY 14454
Steve
Job Details: 07/12/2021
Replaced inner glass for cracked glass after self clean.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Rochester, NY 14616
David
Job Details: 07/12/2021
Replaced the gear case due to leak at tub seal. Leak tested and calibrated after repair. Unit testing ok
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Churchville, NY 14428
Tanner
Job Details: 07/12/2021
Q1 no Q2 no Q3 noReplaced gearcase and slider. Calibrated unit. Tested via auto diagnostic and manual high spin and unit tested good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW4
Near Penfield, NY 14526
Evan
Job Details: 07/12/2021
Customer stated unit is producing grinding noise. Discovered that noise is coming from gear case. Bearing inside case is failing. Ordering gear case ; ordrng 1 W11455453 (GEAR CASE )
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Rochester, NY 14626
David
Job Details: 07/12/2021
Replaced console due to intermittent start button operation. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14606
James
Job Details: 07/12/2021
Unit delivered with damaged door handle. Replaced freezer door handle and inspected.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Ontario, NY 14519
Evan
Job Details: 07/12/2021
Customer stated unit would tumble but not heat. Discovered that heating element tested open. Replaced element and cleaned cabinet. Tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Rochester, NY 14624
James
Job Details: 07/12/2021
Freezer led hanging from mount and ff led flickering. Replaced freezer led and lights began functioning. Customer is to monitor if problem persists replace WPW10515057 and WPW10515058
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Ontario, NY 14519
Evan
Job Details: 07/12/2021
"Customer is having same issue as before control and UI and failing to communicate. Was able to get unit into diagnostic to check for error codes. Unit displaying code f6e3 for UIAnd CCU failing to communicate. Ordering UI and control ; ordrng 1 W11135391 (UI ), dspstn on spec-tagged invntry: 1 W11135392 CONTROL"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14623
Tanner
Job Details: 07/12/2021
"Q1 no Q2 no Q3 noComplaint of no drain/spin. Following stored errors:F0E5 off balance loadRan auto diagnostic cycle and during spin drive shaft is heard slipping on drive hub.inspected drive hub and hub has been stripped. Inspected splines on drove shaft and splines are in tact. Replaced drive hub. Tested unit via auto diagnostic and unit tested good. ; used 1 W10528947 (HUB), and 1 SH15 (STANDARD S/H) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pittsford, NY 14534
Tanner
Job Details: 07/12/2021
Q1 no Q2 no Q3 noReplaced ACU. Calibrated unit. Tested via auto diagnostic and unit tested good.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near East Rochester, NY 14445
Tanner
Job Details: 07/12/2021
"Service call coveree under 102740. Complaint of no wash. LoFlo errors. Following stored errors:F8E1 long fillF0E5 off balance loadF5E2 lid lock errorF0E2 over sudsTested water valves and water flow is adequate from all valves. Inspected pressure hose and found no debris, cuts, or pinched hose. Checked for voltage at pressure switch from ACU and measured 4.97 VDC, a valid reading. Reassembled unit and ran load of towels. Unit advanced into wash cycle. Cleaning pressure dome port and blowing through pressure hose may have resolved issue. If error returns order pressure switch.; ordrng 1 W11316246 (Pressure switch), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Webster, NY 14580
Evan
Job Details: 07/12/2021
Customer stated that keypad was not responding to commands. Removed door panel and discovered that user interface was unplugged from control causing issue. Suspecting that connector was never fully seated on control and connector slowly backed itself off control. Reseated connector and ran test cycle. Unit is operating as it should. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL1
Near Rochester, NY 14620
James
Job Details: 07/12/2021
"Unit stopping mid cycle. Pump loud during cycle. Fill valve error. Tested fill valve. Unit needs chopper. Replaced chopper and tested. Found upper rack disengages. Need adjuster. S23010 parts and labor. For rack adjuster. ; used 1 W11246682 (Chopper), 1 Sh15, and 1 W10712394 (Adjuster) from stock"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Avon, NY 14414
Steve
Job Details: 07/12/2021
Found no error codes. Tested in manual diagnostics and automatic diagnostics and all the functions worked as expected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near West Henrietta, NY 14586
Steve
Job Details: 07/12/2021
Found the auger shaft is stripped. Ordering shaft for drop off. Returning motor. ; ordrng 1 W11228132 (Shaft)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Rochester, NY 14626
David
Job Details: 07/12/2021
"The customer is having an issue with the water running out of the dispenser on its own after filling a glass. Ice maker is also not making ice. Customer states that the water will work most of the time but has flooded the kitchen on several occasions. Suspecting the dual valve is sticking. Measured 120vac at the ice maker. Unable to get the module to harvest when jumping thermostat. Returning with the ice maker and dual valve ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER , used 1 W11043013 (Valve) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near West Henrietta, NY 14586
Steve
Job Details: 07/12/2021
Found the bing was broken causing door to fall. Replaced hinge and the door works as expected.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Webster, NY 14580
Evan
Job Details: 07/12/2021
Customer stated that unit is producing noise while in use. Discovered that front roller and idler pulley are sticking causing noise. Replaced using dryer repair kit. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA0
Near Webster, NY 14580
Evan
Job Details: 07/12/2021
Customer stated that unit is leaking water discovered that unit was dripping from diverter motor on sump assembly. Ordering sump & motor. Quoted $106.75 for labor ; ordrng 1 W10861526 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Rochester, NY 14618
Dave
Job Details: 07/12/2021
"Found refrigerant leak using UV light coming from access valve on the compressor. Looked for UV dye on evaporator, none found. Removed old access valve and connected new access valve to compressor. Replaced UV drier. Vacuumed system to below 500microns. Added 0.142kg of refrigerant to system. Tested unit. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Henrietta, NY 14467
Steve
Job Details: 07/12/2021
Found motor error code and motor getting power but not starting. Quoted customer for repair. Customer is going to call manufacturer about repair. ; rqstng P&A on 1 W11085683 (Motor sump) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS6
Near Rochester, NY 14620
James
Job Details: 07/12/2021
Unit not turning on the light with door open. Replaced door interlock switches and verified operation. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Rochester, NY 14618
James
Job Details: 07/12/2021
Repeat issue ordering switch; ordrng 1 W11396033 (Light sw) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14606
David
Job Details: 07/12/2021
Found unit unplugged. Unit will not cool. Found low side pressures at 50psig while running. Ordering compressor ; ordrng 1 WPW10507886 (Compressor) and 1 W10896689 (5-4) and 1 W11504415 (8.5/8) and 1 W10895738 (7.6/6) and 1 W10895750 (7/5) and 1 W10895716 (8.5/6) and 1 WP978025 (Valve)