Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 941 customer reviews

Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit fills and drains with water but will not run. Replacing sump motor and control. ; ordrng 1 W11087376 (SUMP MOTOR) and 1 W11305297 (CONTROL)

Near Monroe St, Honeoye Falls, NY 14472
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Replaced drain pump for being very loud . Tested unit in auto diagnostics tested good. Calibrated unit . Tested good .

Near Thomas Rd, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 F5E2 lid lock failure error code . Needs new lid lock ordering W11307244; rqstng P&A on 1 W11307244 (latch)

Near Camelot Ct, Canandaigua, NY 14424
Evan E.

Evan E.

RANGE KITCHENAID KFGD500ESS04 Customer stated that upper oven was overheating and burning items. Checked for error codes upon arrival. No codes displayed. Ran test preheat with thermocouple inside cavity. Watched unit preheat to 350 and cycle burner on and off. Unit is heating as it should. Also ran preheat on bottom oven to 350. Lower oven got up to temp and maintained temperature as it should. Unit tested good

Near St Paul Blvd, Rochester, NY 14617
Dave F.

Dave F.

WASHER MAYTAG MVWC565FW1 Service pointer W11347319A . For clothes getting caught ordering new agitator. Ordering W11161960 . Customer was no show .; ordrng 1 W11161960 (agitator)

Near Fox Rd, Palmyra, NY 14522
Dave F.

Dave F.

DRYER WHIRLPOOL WGD4815EW2 "Called techline SR 7725323047 . Dryer is not advancing from cool down on auto dry it stays on the whole time and does not get to wrinkle shield . Techline said check orange wire make sure that it is plugged in and is good . Wire is good . Techline said to replace timer . Ordering timer WPW10185981; rqstng P&A on 1 WPW10185981 (timer), dspstn on spec-tagged invntry: 1 279769 FUSE-THERMAL 1 WP3387134 THMST-FIX , and 1 WP338906 SENSOR"

Near North Ave, Manchester, NY 14504
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW87HEDW0 "Unit will not turn on; You are I will not respond to commands. According to customer, F6 E3 error code was on display before the unit died completely. User interface should be replaced. Customer declined further repair."

Near Tamarron Way, Pittsford, NY 14534
David L.

David L.

RANGE WHIRLPOOL WEG750H0HZ0 Replaced electrodes that were grounding to the top panel.

Near Sesqui Dr, Rochester, NY 14624
David L.

David L.

RANGE WHIRLPOOL WFG515S0EW1 Replaced regulator for inconsistent lighting of front burners. Burner heads were incorrect. Reordering burners ; ordrng 1 WPW10515455 (BURNER )

Near Beehler Ln, Hamlin, NY 14464
David L.

David L.

RANGE FRIGIDAIRE FGEF3055MFF Unit is not heating due to main control relay not closing . Elements testing good quotes for control and overlay. Customer denied repair

Near Sannita Dr, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 Unit is not completing defrost due to an incorrect defrost thermostat. Ordering fan with harness ; rqstng P&A on 1 W10405166 (COVER) and 1 WPW10514110 (EVAP MOTOR)

Near Lightwood Ln, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found water line inside refrigerator frozen again. Ordering door. ; ordrng 1 LW11026425 (FRZ DOOR SS)

Near High Vista Trail, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL WFG525S0HZ1 Adjusted door so it would shut evenly. Turned up rear left simmer.

Near Spring Creek Cir, Rochester, NY 14612
David L.

David L.

RANGE WHIRLPOOL WFG975H0HZ0 Replaced damaged burner caps.

Near Sunny Mill Ln, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Water line to ice maker is frozen verified valve operation after defrosting line 120vac to tube heater. Replacing tube heater per Techline. ; ordrng 1 W11087201 (TUBE HEATER)

Near Talnuck Dr, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRSC503ESS01 Water dispenser is working ad expected. Removed water filter and it has better water flow. The evaporator is not frosted. Raised ff temp to recommended temp 37 degrees. The refrigerator tests good

Near Limpet Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC200XW1 Replacing cam and motor due to unit being very noisy during spin/agitate portion of cycle. Replaced cam and motor. Ran test cycle. Unit tested good ; used 1 W10721967 (CAM) from stock

Near Sagamore Cir, Rochester, NY 14617
David L.

David L.

RANGE WHIRLPOOL WEGA25H0HN0 The UI would not operate in settings menu. Replaced UI. Convection fan will not operate in diagnostics checked fan connection behind unit. Voltage to fan. Fan will not run. Ordering fan and control. ; ordrng 1 W11048093 (CONVECTION FAN) and 1 W11205353 (CONTROL)

Near Olympia Dr, Rochester, NY 14615
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE254ESS1 F8E4 F8E1 slow drain not draining error codes . Found the dishwasher was not draining . Found a piece of a broken plate stuck inside the drain pump . Cleaned out drain and drain hose as best as I could . Moved the drain hose to a better location. Advised customer that filters need to be cleaned and the best settings to run the unit on .tested unit in auto diagnostics. Tested good .

Near Maxwell Rd, Palmyra, NY 14522
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF560SAFT1 "Customer stating that unit is not cleaning dishes properly. Spray arms are continually clogging causing poor wash performance. Also filter screen is warping causing issue with catching debris. Ordering spray arms and filter screen ; ordrng 1 W10491331 (LOWER SPRAY ARM ) and 1 WP3400918 (RETAINER CLIP ) and 1 WPW10327455 (3RD LEVEL SPRAY ARM ) and 1 WPW10463906 (SCREEN) and 1 WPW10498900 (UPPER SPRAY ARM), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Bayberry Ln, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL LFHT1831QF1 Found residual ice in the air tower in the freezer that was causing water leak. Removed ice.

Near Hammocks Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SDZ0 "Customer stated unit was leaking from corners of door. Upon inspection discovered that door was off hinge and gasket was uninstalled or right side of unit. Reseated door on hinge. Reinstalled gasket and ran test cycle. Unit completed cycle as it should.discovered that unit is missing upper bracket for tube feed. 3rd level spray arm is hanging and getting caught on upper rack. Ordering bracket ; ordrng 1 W10837623 (BRACKET TUBE FEED ), dspstn on spec-tagged invntry: 1 W11084121 SENSOR"

Near W Walworth Rd, Macedon, NY 14502
Steve M.

Steve M.

WASHER WHIRLPOOL GHW9300PW4 Found washer tripping gfci as soon the motor started to turn. The unit need a motor control unit. Quoted customer ; rqstng P&A on 1 W10756692 (cntrl-elec)

Near Grace Marie Dr, Webster, NY 14580
Evan E.

Evan E.

RANGE MAYTAG MER6600FZ2 Customer stated that cook top had begun to crack around front left burner. Upon inspection discovered hairline crack starting from left corner of cooktop and spreading to left front burner. Replaced cooktop due to this. Unit tested good

Near Great Wood Cir, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAT04 Replaced water housing for leaking . Tested unit . Tested good . No leaks .

Near Arbor Rd, Ontario, NY 14519
Dave F.

Dave F.

DISHWASHER WHIRLPOOL MDB4949SDZ0 Dishwasher not washing dishes . Wash motor not turning on . Replaced sump . Tested unit in auto diagnostics . Unit tested good . No leaks .

Near Minsteed Rd, Marion, NY 14505
Evan E.

Evan E.

OVEN KITCHENAID KODE500ESS04 Replacing control due to unit displaying f1e1 error code (relay error) replaced control board. Ran test preheat on upper and lower ovens to 350 degrees. Both reached temperature as they should. Unit tested good

Near Glen Valley Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 Customer concerned about unit shaking; a one time occurrence when machine was loaded with a blanket and a towel. Also concerned about a squeaking noise during spin and machine stopped mid cycle. Belt was touching the plastic pills cover. Adjusted the plastic cover then confirmed with customer that the shaking was from an unbalanced load event. Unit testing good.

Near Otterden Ln, Fairport, NY 14450
Steve M.

Steve M.

WASHER MAYTAG MVWB835DC3 Found plastic on the ui that was interfering with user input. Removed plastic and instructed customer on use of ui. Started washer and it worked as expected.

Near Wellington Ave, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR MAYTAG MZF34X18FW03 Replaced drier with dye drier for no refrigerant in unit on arrival. Recharged and The freezer s cooling now. ; used 2 WPW10143759 (DRIER-UV DYE) from stock

Near Shirleen Dr, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER WHIRLPOOL MDB8989SHZ0 "Found black mark near the heater and residue on inner door, sump cover and tub walls. Looks like something had gotten burned on the heater. Tested in diagnostics and it tested good."

Near Blazing Star Cir, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR AMANA AFI2539ERM00 Ice maker not cycling . Replaced ice maker . New ice maker cycled and filled with water . Tested good customer will monitor.; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER

Near Lake Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR GE PFSF6PKXDBB Found the evaporator cover in fresh food section is frozen on. Could not diagnose until the cover comes off. The customer is going remove power and thaw unit. The fan is not running. Ordering bi metal and fan. ; ordrng 1 WR02X12592 (thermo protector) and 1 WR60X10254 (asm motor fre.)

Near Palmer Rd, Churchville, NY 14428
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HPS0 Customer stated unit was not cleaning dishes. Checked for error codes. Unit was displaying code 4-3 for wash motor not running. Unit is filling and draining but never moving water through cabinet. Replaced sump and motor. Ran diagnostic cycle. Unit tested good

Near Shoecraft Rd, Penfield, NY 14526
Evan E.

Evan E.

RANGE JENN AIR JES9800CAS02 Customer stated that touch panel was not responsive. Upon inspection discovered that ribbon cable coming from UI had silver migration visible on ribbon cable. Unit needs new user interface. Customer called jenn air while tech was in home and received coverage for part cost. Replaced UI. Unit tested good Authorization code: JL62900AP1.3

Near Robinson Rd, Sodus, NY 14551
Evan E.

Evan E.

DRYER MAYTAG MGDB835DW4 Concerting unit to liquid propane due to unit burning clothes while drying. Used conversion kit to convert from LP to natural gas. Also replacing vent due to same issue. Replaced vent ran test cycle. Unit tested good

Near NY-88, Sodus, NY 14551
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED49STBW Dryer would not turn on. Replaced thermal fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Bannerwood Dr, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GB9FHDXWQ05 "Found the ice maker is working as expected. The temps in freezer we're a little warm. Found condenser coils were plugged with lint. Removed lint. Restarted refrigerator and start device failed first time. Ordering start device. ; rqstng P&A on 1 WP2320150 (start-dev), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"

Near Dryden Cir, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced left door ofr imperfections in stainless. Ordering both ff door gaskets for torn gaskets. Ordering user interface due to ui has to take damage to move from doors. Ordering top left screw cover for broken screw tabs and door not reading door closed all the time due to out of align cover; ordrng 2 W10917313 (gasket-dor)s and 1 W11314429 (UI) and 1 W11371720 (COVER)

Near Ten Eyke Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFW2055FRZ00 Water valve theta connects to the water line is broken ordering new valve WPW10238100; ordrng 1 WPW10238100 (valve-inlt)

Near N Lincoln Rd, East Rochester, NY 14445
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 "Customer concerned about a rumbling noise during operation. Installed maintenance kit, problem still present. Discovered the blower wheel was damaged causing the noisy vibration. Replacing motor and blowe. ; ordrng 1 279827 (MOTOR) and 2 WP487240 (SCREW)s and 2 WP681414 (SCREW)s and 1 WP694089 (BLOWER WHEEL) and 2 WP98234 (CLIP)s and 1 WPW10717210 (LINT SCREEN), used 1 4392065 (REPAIR KIT) from stock"

Near Avis St, Rochester, NY 14615
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW0 Replacing console due to unit displaying f6e3 error code (acu cannot hear UI) replaced console. Ran test cycle. Unit tested good ATEC WARRANTY

Near Cashmere Ln, Rochester, NY 14609
Steve M.

Steve M.

MICROWAVE IKEA IBMS1455DS00 Replaced magnetron and Inverter for no heat. The microwave tested good.

Near Forest Hills Rd, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced power supply board and led board. Replaced module that was left on last trip. The lights are testing good.

Near Cos Grande Heights, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2568AEB Found the I maker fill tube full of ice preventing Ice. Remove ice and ice maker tested good.

Near Harwood Cir, Rochester, NY 14625
Evan E.

Evan E.

WASHER MAYTAG MVWC425BW1 "Customer stated unit was very loud during operation and would not run through cycle completely. Checked for error codes. Unit displaying f5e1 (lid switch fault ) and f7e6 (motor fault) ran test cycle. Bearing inside gear case has gone bad unit is producing large howling noise while in spin. Also latch was struggling to lock at beginning of cycle. Ordering gear case and motor ; ordrng 1 W10832724 (MOTOR ) and 1 W11035747 (GEAR CASE ), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID 1 W10721967 CAM , and 1 WPW10006355 ACTUATOR"

Near Hopewell Dr, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR JENN AIR JFC2089WEP11 Replaced ice maker for open motor on ice maker that was preventing ice production. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Perriwinkle Way, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL LFHT1831QF1 Rerouted defrost drain for leaking in fresh food section. The refrigerator tested good

Near Hammocks Dr, Fairport, NY 14450
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH53520CW2 "Unit is still experiencing same issue. Will not heat after changing out bad diode. Called techline. Techline recommending replacement of capacitor ,diode and transformer. ; ordrng 1 W10772112 (TRANSFORMER ) and 1 W11256462 (DIODE ) and 1 WPW10574736 (CAPACITOR ), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

Near Nile Dr, Rochester, NY 14622
Evan E.

Evan E.

DRYER KENMORE 417.804127 Customer stated unit was not heating. Upon inspection discovered that heating coil had snapped and fused itself to case causing issue. Unit needs heater and new bearing. Ordering heater and bearing ; ordrng 1 131553900 (HEATER ASSEMBLY ) and 1 5303281153 (BEARING KIT )

Near Bernard St, Rochester, NY 14621
Evan E.

Evan E.

DRYER KENMORE 417.804127 Customer stated unit was not heating. Upon inspection discovered that heating coil had snapped causing issue. Ordering heater assembly ; ordrng 1 131553900 (HEATER ASSEMBLY )

Near Alphonse St, Rochester, NY 14621
Steve M.

Steve M.

DRYER WHIRLPOOL WED4985EW0 Extra low heat 140 105 143 110 pushed back in and it went to 150 High heat 165 125 166 125 tested dryer and it tested good. The vent is clear.

Near Tobey Ct, Pittsford, NY 14534
Dave F.

Dave F.

MICROWAVE IKEA IBMS1455DS00 Helped SM

Near Forest Hills Rd, Rochester, NY 14625
Dave F.

Dave F.

COOKTOP WHIRLPOOL WEE510SAGB1 Cooktop not turning on . Found that the customer was not using the proper buttons to use the unit . Customer instruct.

Near Burncoat Way, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Ice maker not working call techline SR 7725311299 . Checked power to ice maker no power. Checked power at the optics had power there 14 volts DC . Tested unit in test 25 ice maker unit has power going to it now . Replaced ice maker . Ice maker cycled . Tested good .

Near Forest Ave, Victor, NY 14564
Dave F.

Dave F.

MICROWAVE JENN AIR JMV8208CS3 Door switch failed causing the door not closed error . Replaced both interlocks with kit W11244490 . Tested unit tested good . Microwave is covered under warranty.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Pine Tree Dr, Victor, NY 14564
Dave F.

Dave F.

WASHER FRIGIDAIRE GLTF2940ES3 "Found the rubber hose between the tub and the drain pump was not on correctly and has been like that for a long time due to the way the rubber hose was now folded over . Was able to reshape the rubber hose and get it back correct position, tighten hose clamps and tested unit . Unit Tested good . No leaks ."

Near Pickwick Dr, Rochester, NY 14618
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Could not get compressor to change speed reordering compressor. ; ordrng 1 W10276644 (compressor)

Near Larkston Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE LGHN2844MF4 Unit making. Raddling noise . Found copper tube in the back raddling on another tube . Moved tube away from unit . No more raddling . Tighten freezer door handle and installed bar that was not installed in the freezer rails . Leveled the legs of the refrigerator. Unit . Tested good . There is more vibration then normal which may mean that the compressor would need to be replaced .. Unit tested good and is cooling as it should .

Near Touraine Ct, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Found bail arm fell off ice maker in the off position causing no ice production. Reattached arm and bent so it will not come off again.

Near N Main St, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE104ESS1 Unit would not drain due to a clogged drain tube. Removed debris; unit testing good.

Near Quail Ln, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6000XW2 Customer concerned about unit not starting. F6E1 error code stored. MCU should be replaced. Customer declined further repair.

Near W Amy Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 Replaced gearcase. Repair successful.

Near Marketplace Dr, Rochester, NY 14623
Shaiman C.

Shaiman C.

DRYER AMANA LE8217W2 "No continuity between the thermal fuse caused unit to not heat. Frayed wires were also found in the unit. Thermal fuse should be replaced along with new wires as a safety precaution. Customer declined further repair. ; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER 1 WP40111201 BELT , and 1 WP40113801 FUSE-THERMAL"

Near Clark St, Spencerport, NY 14559
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW0 Replacing gear case and cam due to bearing inside gear case failing and cam cracking causing unit to not to engage into spin or agitate. Replaced gear case. Replaced cam. Ran calibration cycle. Ran diagnostic cycle. Unit tested good ; used 1 W10721967 (CAM) from stock

Near Pondbrook Point, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS40CVSS4 Customer stated unit was leaking from corners of door. Upon inspection discovered that door gasket was warped causing issue. Replacing door gasket due to unit leaking from right side of door. Replaced gasket ran test cycle. Unit began to leak from middle of door. Opened door and found that unit was oversudsing. Ran multiple rinse cycles to wash out soap residue. Could not replicate issue once doing this. Unit tested good

Near Spring Meadow Ln, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGDB766FW0 Customer stated they were experiencing long dry times and unit was producing rattling noise. Upon inspection discovered bracket for gas line was loose causing rattle. Tightened bracket. Ran test cycle. Watched unit cycle flame on and off correctly. Unit is functioning as it should. Spoke with customer about proper cycle selection and using larger loads due to drum size. Unit tested good

Near Gasberry Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB765FW2 Replaced control and user interface. Calibrated unit . Tested in auto diagnostics. Tested good. Sprayed connections by the plug that goes to the control and user with di-electric grease . Tested unit . Tested good .

Near Canadice Lake Road, Hemlock, NY 14466
David L.

David L.

REFRIGERATOR WHIRLPOOL WZF34X16DW00 Unit was not defrosting due to failing defrost control. Replaced control. Customer to monitor.

Near Cambridge Rd, Hilton, NY 14468
David L.

David L.

THERMOSTAT NEST n/a Installed Nest thermostat and helped customer set it up.

Near Hilltop Ln, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Installed and leveled door.

Near Jackie Cir E, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT519SZDW02 Replaced damaged doors and nameplate.

Near Seneca Pkwy, Rochester, NY 14613
David L.

David L.

REFRIGERATOR WHIRLPOOL KSF26C6XYY04 Icemaker was testing full when empty. Replaced board emitter and receiver and ice level tested ok and water flowed into reservoir.

Near Lake Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR GE GSS25GGHECBB WR60X10307 quoted 330 for evaporator fan that is failing customer is going to think about the repair

Near Landstone Terrace, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT511SZDM Installed fan kit and sealed liner on both compartments due to moisture in the freezer. Customer to monitor.

Near Maiden Ln, Rochester, NY 14626
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE234GPS0 Customer stated unit was not filling with water. Upon inspection discovered that valve was failing to actuate. Valve was receiving water but never opening to fill machine. Replaced valve. Ran diagnostic cycle. Unit tested good

Near Blossom Rd, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rechecked refrigerator due to frosting. Fridge was defrosted upon arrival. Thermistor in defrost mode checking good. Tech line said there is nothing left to be done. Left SR number with customer.

Near Lakeshore Dr, Hilton, NY 14468
Evan E.

Evan E.

RANGE KITCHENAID KOSE500EBL02 Customer stated that unit was not heating. Checked bake and broil elements for continuity both tested closed. Also tested thermal fuse that also tested close. Shut off power to unit while doing so. After restoring power ran test bake cycle. Unit heated up to 350 as it should. Control needed hard reset. Tested broil also. Unit got up to temperature as it should. Customer to monitor if issue persists tech recommending replacement of control board

Near Elmwood Ave, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF560SAFT2 Replacing wiring harness and control due to unit shutting off on its own while still receiving 120v. Replaced harness. Replaced control. Ran diagnostic cycle. Unit tested good

Near Brentwood Dr, Penfield, NY 14526
Evan E.

Evan E.

DRYER MAYTAG MEDC465HW0 Customer stated door was extremely hard to shut stating that unit was moving while trying to shut door. Upon inspection discovered that door strike was sticking on catch for door. Replaced catch tested for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH

Near Heatherwood Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Found a small refrigerant leak at the compressor discharge tube. Repaired and recharged. Customer to monitor.

Near Larkston Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL MDB7949SDM0 Customer stated unit was not draining properly and water was leaking from front of door. Upon inspection discovered that door gasket was warped causing issue. Replaced gasket and ran test cycle. Unit completed cycle as it should. Could not replicate drain issue at this time. Spoke with customer about running drain cycle manually if issue was to arise again. Unit tested good otherwise. ; used 1 W10300924V (GASKET) from stock

Near Hermance Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 Unit freezing items in the fresh food. Riser bins in the incorrect position. Instructed customer to keep back wall clear. Raised freezer temp to +2 customer to monitor

Near Ridge Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced the evaporator fresh food thermistor due to a frozen fresh food evaporator. Changed defrost to an 8 hour fixed defrost. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR

Near Ridge Rd, Williamson, NY 14589
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 The evaporator is not defrosting due to an open thermistor. Replaced thermistor and defrosted the coil

Near Bayside Dr, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KENMORE 665.13043K110 Called 2/10 Auth code 5932-4027-2111. . Wash pump not turning on. Replaced wash pump with WPW10482482 . Unit tested good .

Near Partridge Gap, Fairport, NY 14450
Dave F.

Dave F.

RANGE WHIRLPOOL GW399LXUS06 Customer found wheel to drawer . Installed screw and roller . Drawer tested good . Installed new ignitor. Tested unit . Tested good .

Near Wincanton Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFC2061HEB Tester start device worked . Replaced tester with new start device. Unit is now working as expected.

Near New Tudor Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Drain tube was plugged from freezer evap . Installed new drain W10619951 . Ice maker also not cycling . Replaced ice maker W10884390 . Tested unit tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 WPW10503278 ADC - JAZZ

Near NY-488, Clifton Springs, NY 14432
Dave F.

Dave F.

WASHER WHIRLPOOL MVWX655DW1 Drain pump stuck on . Held the cancel button until the control turned off . Went into diagnostics. No error codes . Ran auto diagnostics test . Found the water flow that was coming in was very low. Calibrated unit . Unit tested good . Customer is going to get water pressure checked .

Near Teft Ave, Clifton Springs, NY 14432
Steve M.

Steve M.

REFRIGERATOR JENN AIR JSC24C8EAM00 The refrigerator is not cooling. The three way valve is not sending refrigerant to proper compartments. Found no leaks. The wiring had been spliced about an inch from cabinet. Called tech line and the harness is not a replaceable part. Customer is going to replace

Near Coy St, Canandaigua, NY 14424
Steve M.

Steve M.

FREEZER WHIRLPOOL WZC3115DW Replaced drier And recharged refrigerant for no or low charge causing no cool. The freezer is now cooling.

Near Sessler Dr, Geneva, NY 14456
David L.

David L.

OVEN JENN AIR JDS1750ES0 "Oven is not heating intermittently. Keypad error in diagnostics. Ordering console, oven control and sensor. ; rqstng P&A on 1 W10803488 (cntrl-elec) and 1 W10833885 (sensor) and 1 W11039015 (panl-cntrl)"

Near Burritt Rd, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 "Replaced light switch for delay when light is lighting. Same result. Replaced led board. Same result. Called tech line due to led not accessible. Sr#7725303339 The led is unrepairable. Called tech line and documented. First call to tech , they had me removed the light and try to remove insulation. The liner was damaged during attempted repair."

Near Island Grove, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.512691 Found a mouse in the fan blade by the compressor causing the unit to heat up. Renoved d mouse and fan worked as expected.

Near Rockhill Rd, Rochester, NY 14618
David L.

David L.

REFRIGERATOR/TOP MAYTAG MRT711BZDM Unit has a plugged defrost drain. Cleaned drain and removed ice from the freezer .

Near St Paul Blvd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Icemaker was cracked. Replaced icemaker.

Near Maiden Ln, Rochester, NY 14626
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ED22TEXHW02 Ice maker is leaking . Cycled unit .ice maker turned on . Tested water flow . Flow was low . Turned off valve and turned back on. Cycled ice maker again . Water flow was much better . Ordering icemaker 4317943. Customer will monitor to make sure that the ice maker is not leaking its self .; ordrng 1 4317943 (icemaker only)

Near Middle Rd, Caledonia, NY 14423
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW0 Customer stated that unit was not spinning out properly. Checked for error codes. Unit displaying 2 codes f7e1 (basket speed fault) and f0e5 (unbalanced load) inspected can and shifter underneath machine. Discovered that cam but was loose causing issue. Tightened cam nut. Ran diagnostic cycle ran calibration cycle. Unit tested good

Near Belden Ave, Sodus, NY 14551
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 "Dryer heats, but takes longer than normal. Unit failed vent test. Unit testing good. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"

Near Windsorshire Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW6000XW2 F6E1 displays and machine shuts off when customer attempts to wash clothes. F6E1 error code stored. MCU should be replaced. Customer declined further repair.

Near Menlo Pl, Rochester, NY 14620
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW72HEDW0 Customer concern is a door lock issue; DL error code on display when using machine. F5E2 F9E1 error codes stored. Replaced latch & removed debris from drain trap. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near Walden Pl, Rochester, NY 14610
Shaiman C.

Shaiman C.

DRYER MAYTAG RED4516FW0 All fuses testing good. No issues present.

Near W Ridge Rd, Rochester, NY 14626
Evan E.

Evan E.

DRYER WHIRLPOOL WGD4616FW1 Customer stated they could not close door on dryer. Upon inspection discovered that strike was too wide for catch to receive properly. Pinched door strike so that it would fit properly inside catch. Had customer test door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH

Near Wildflower Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stated unit was tripping breaker intermittently. Checked for error codes. Unit was displaying f8e1 error code for long fill. Ran test cycle. Unit completed cycle as it should. Ran quick wash while in home. Unit completed cycle. Can not replicate issue at this time. Customer stated that while experiencing issue they ran unit on different outlet and unit was functioning as it should. This leads tech to believe there is issue with breaker unit itself is functioning as it should.

Near Audubon Trail, Rochester, NY 14622
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT720PADW2 Friction pads are torn . Ordering new pads WP8268961. ; ordrng 4 WP8268961 (pad)s

Near Mill St, Phelps, NY 14532
Evan E.

Evan E.

DISHWASHER MAYTAG MDB5601AWW Customer stated rinse light would stay on after cycle was finished. Upon arrival flipped breaker to unit to reset control. Removed door panel to inspect ribbon cable from UI. Removed and cleaned ribbon cable. Reinstalled cable tested user interface. Could not replicate issue once resetting control. Advised customer that if user interface is piece that would need to be replaced but is discontinued.

Near Wintergreen Way, Rochester, NY 14618
Evan E.

Evan E.

DRYER MAYTAG MGDB835DW4 Customer stated items were coming out burned and leaving black marks on clothing. Upon inspection checked for codes. No codes were present. Discovered that unit runs on liquid propane and orifice was not converted before installation. This is cause for burning of items and also black marks on clothing. Ordering duct and LP conversion kit. ; ordrng 1 W10606694A (LP CONVERSION KIT ) and 1 W11129538 (VENT )

Near NY-88, Sodus, NY 14551
David L.

David L.

OVEN WHIRLPOOL WFG520S0FS0 Customer was concerned with a periodic sparking noise during normal use. Preheated oven. This was the sound of the unit cycling on and off and is normal operation. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Round Pond Ln, Rochester, NY 14626
Steve M.

Steve M.

DRYER MAYTAG MEDB765FW0 Wiped both seals and found no stains. The dryer tests good.

Near Westwood Dr, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Found the water line connection from refrigerator to do or had air leak causing dispenser to drip after done dispensing. Replaced line and tested. The dispenser works as expected.

Near Lincoln Ave, Dansville, NY 14437
Shaiman C.

Shaiman C.

DRYER MAYTAG MGD5630HC0 Customer disassembled the whole unit during an attempt to convert the machine to propane. Reassembled the dryer. No issues present.

Near Owens Rd, Brockport, NY 14420
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED75HEFW0 Unit has a “mind of its own”. UI is not responsive and is erratic. UI should be replaced. ; ordrng 1 W10919207 (UI)

Near Greystone Ln, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 Checked refrigerator temperatures. Temperatures were good . . Made some adjustments to the temperature settings. Moved the shelf on top to help the airflow on top . Explained the damper and being cold towards that . Customer will monitor.

Near Mill St, Phelps, NY 14532
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 "Replaced latch and control. Shipping knob to customer. Unit testing good. ; ordrng 1 WPW10562155SHIPDIRECT (SHIP DIRECT), dspstn on spec-tagged invntry: 1 W10528947 HUB"

Near Campbell Park, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found evaporator fan motor not staring in diagnostics. Restarted unit with same result. Ordering control and fan. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)

Near Athena Drive, Avon, NY 14414
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Drain pump is loud while running . Ordering new drain pump W10876600; ordrng 1 W10876600 (drain pump)

Near Thomas Rd, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KDDO24RVX00 Called techline SR 7725225123 . they were looking for installation instructions for unit but the only ones we find are service matters W10405349 . That is a different looking kit then the one that was ordered room service pointer W10407535 . . Techline said to remove the middle support and install the bigger one and the third support to take off completely and let the rest hang. Waiting on any further information .; saved tckt

Near Cathedral Oaks, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MHW3505FW0 User interface is burned due to a malfunction on the board . Ordering Control W11201283 and user interface W10911040; rqstng P&A on 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)

Near Valley View Dr, Victor, NY 14564
David L.

David L.

REFRIGERATOR WHIRLPOOL MFF2558FEZ01 Replaced torn ff gaskets.

Near Sweet Acres Dr, Rochester, NY 14612
Dave F.

Dave F.

DISHWASHER GE GDT720SSF0SS Replaced rubber hoses between each motor . Tested unit . Unit has no leaks and tested good .

Near W Ridge Run, Canandaigua, NY 14424
Dave F.

Dave F.

RANGE KITCHENAID KSGG700ESS1 Replaced panel on unit due to damage . Tested unit . Tested good .

Near Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS4 Wash pump humming . Not turning on . Needs new sump WPW10605057 . Customer called kitchen aid . Auth code KL3D200APL1 . Replaced sump . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Sylvan Glen, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER JENN AIR JDTSS244GP0 Found error code F6E3 over suds .ran unit in auto diagnostics tested good . No left over suds in unit . Checked control and reseated all connections to the control . Ran in auto diagnostics again . Light was working on the front when in diagnostics. Light in regular cycle works as well . All functions are working as expected.

Near Cheshire Ridge, Victor, NY 14564
David L.

David L.

WASHER MAYTAG MHW9000YW Unit is displaying a communication error due to a faulty mcu ordering mcu door latch and control. ; rqstng P&A on 1 W10427975 (cntrl-elec) and 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec)

Near Emery Run, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW1 Machine would not turn on. Replaced control board. Unit testing good.

Near Mystic Ln, Rochester, NY 14623
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 Customer concerned about unit not starting. The door was not being closed all the way. Adjusted latch to close easier. Repair successful.

Near Goodburlet Rd, Henrietta, NY 14467
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 "Customer concerned about extremely long and fluctuating wash times, clothes coming out dry and/or barely washed and clothes not spinning out completely. F8E1 F0E4 codes stored. Replaced valves. Repair successful."

Near Sheldon Rd, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left side door is caved in at switch contact. Ordering shim. ; ordrng 1 WP2177331 (plastic-sq)

Near Regatta Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control. Water still not working. Rechecked harness. Ordering UI and water switch per techline. ; ordrng 1 W11163767 (SEPARATOR) and 1 W11214887 (CONTROL)

Near Whispering Woods Dr, Williamson, NY 14589
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 See asurion dispatch; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near Ronnie Ln, North Chili, NY 14514
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer had an event where warm air had entered the freezer. Frost has gone away at this point. Adjusted freezer door closure for a tighter seal. Customer to monitor.

Near Shore Acres Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR AMANA ABB1921BRM00 Unit experienced an event where the freezer melted. Checked evaporator and condenser fans for operation. Full frost pattern. All loads testing good in diagnostics. Customer is going to monitor

Near Stone Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 "Pex 53960319 sr#7725283598 the fresh food evaporator was frosted causing warm temps. Removed frost. Replaced fan and harness that has defrost thermostat. Zip tied and taped thermistor. Caulked liner where it meets,cabinet. Changed setting on ui to manual defrost every day. Called tec line and found customer has a product exchange number. Tech line documented and referred customer to customer service. The freezer led is out also causing no lights in freezer and part of ff section. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11205083 (MODULE) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS , states that autho needed"

Near Silverknoll Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR MAYTAG MFF2055FRZ00 Unit was building moisture in the door mullion. Turned on moisture control for the customer. Water filter part number: EDR1RXD1

Near Cherry Ridge Blvd, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS5 Customer stated that unit was not filling with water. Upon inspection checked for error codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and cleared debris from under float. Inspected actual switch discovered switch was stuck in open position. Unjammed switch and ran test cycle. Unit completed cycle as it should. Ran normal cycle to confirm function outside of diagnostic mode. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Highledge Dr, Penfield, NY 14526
Evan E.

Evan E.

WASHER WHIRLPOOL WFW75HEFW0 Customer stated that unit was flashing door lock light but was stuck shut. Unplugged unit upon arrival. Plugged unit back in door unlocked. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Has customer start load while In home. Unit tested good

Near Tobey Ct, Pittsford, NY 14534
Steve M.

Steve M.

OVEN WHIRLPOOL WFE540H0ES0 ReplAced socket for persistent light bulbs blowing. The range tested good.

Near Main St, Livonia, NY 14487
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 "Sr#7725080993 called tech line for persistent freezing in fresh food section. Tech line wants customer to raise freezer temp to 3 degrees and set ff temp to 39 and wait three days to check temps again. If still to cold, to raise ff temp in a one degree increment and wait three days until temps are correct in refrigerator. Customer is going to call customer service and home depot.."

Near Bright Oaks Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF302EWH01 Refrigerator clicking while operating. Found the control or the start device may be clicking while operating. Ordering control and start device.; ordrng 1 W10873801 (start-dev) and 1 WPW10317076 (cntrl-elec)

Near Sheldon Rd, Palmyra, NY 14522
Steve M.

Steve M.

REFRIGERATOR AMANA ART308FFDW01 Found evaporator fan motor not running causing no cool in refrigerator. Removed ice and replaced fan motor. ; used 1 WP2315539 (MOTOR-EVAP) from stock

Near Samuel Way, Rochester, NY 14606
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7500GC2 Customer stated unit was not draining properly. Checked for error codes. Unit was displaying code f0e5 for unbalanced load. Customer is overloading unit causing unit not to spin out correctly. Cleared code and ran test cycle. Spoke with customer about proper loading. Unit tested good

Near Marne St, Rochester, NY 14609
Evan E.

Evan E.

RANGE WHIRLPOOL WFG515S0ES1 Customer stated unit was not lighting front left burner. Upon inspection discovered that ignitor had cracked causing issue. Replaced burner head. Tested burner. Unit tested good

Near Saranac St, Rochester, NY 14621
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM6 Replacing drain hose due to check valve sticking causing unit not to drain properly. Replaced drain hose. Ran test cycle. Unit tested good.

Near Hard Rd, Webster, NY 14580
Evan E.

Evan E.

WASHER KENMORE 110.2810231 Customer stated unit would flash UL load occasionally. Checked for error code. Unit displaying f51 error code (unbalanced load) ran test cycle. Unit completed cycle as it should. Ran unit on high spin to listen to bearing. Unit is quiet bearing testing good. Spoke with customer about possible causes for issue. Code is being caused by either suspension or basket sticking on drive shaft. Unable to determine real cause of issue at this due to to unit functioning as it should while tech is in home. Quoted customer to replaced bearing and drive shaft if issue persists. Customer to monitor and contact if they would like to proceed; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Mt Liberty Dr, Penfield, NY 14526
Evan E.

Evan E.

DRYER AMANA NGD4655EW1 Customer stated unit was not heating. Upon inspection discovered that thermal fuse tested open. Replaced fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Norton Village Ln, Rochester, NY 14609
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRFA60SMHN Replaced both handles on fresh food doors for damage under thirty days. The doors are good.

Near Vinton Rd, Rochester, NY 14622
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTM404ESS1 Replaced motor sump for not cleaning dishes. Replaced lower spray ram for not able the fasten to sump. The dishwasher tested good.

Near N Ridgelawn Dr, Rochester, NY 14617
David L.

David L.

WASHER MAYTAG MHW5500FW0 Bolt on rotor had broken off in its socket will need to be drilled out and replaced with a new bolt ordering bolt; rqstng P&A on 1 W11253212 (SCREW)

Near Alderwood Ln, Rochester, NY 14615
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Food freezing in the fresh food section. Raised left door to mAke a tighter ice room seal and plugged air bleed in the crisper.

Near Collamer Dr, Rochester, NY 14617
David L.

David L.

REFRIGERATOR MAYTAG MBF2258XEW1 An ice sheet on the bottom of the freezer was keeping the door ajar. Replace plugged drain tube and cleaned ice from freezer and racks. Verified ice maker operation. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Running Brook Ln, Rochester, NY 14626
Shaiman C.

Shaiman C.

DRYER ROPER RGD4516FW0 Retainer clip for the roller broke off causing a loud noise. Installed new clip; unit testing good.

Near Loretta Dr, Spencerport, NY 14559
Steve M.

Steve M.

RANGE KENMORE 790.4551281 Replaced thermostat for open thermostat that prevented bake or broil. The rabge tested good.

Near Sunset Center Ln, Brockport, NY 14420
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4616FW2 Apt 177 replaced lid lock for not locking and preventing wash. The washer tested good. ; used 1 W11307244 (LATCH) from stock

Near 4th Section Rd, Brockport, NY 14420
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DC3 "Customer concerned about unit taking too long to start, & clothes come out dirty. Machine was off balanced & overloaded with a comforter & a decent sized load of clothes. F9E2 code stored. Test verification cycle completed successfully. Advising customer to use smaller loads. Unit testing good."

Near Wellington Ave, Rochester, NY 14611
Shaiman C.

Shaiman C.

DRYER WHITE-WESTINGHOU DE400KDW6 Forgot to plug in the door switch. Unit testing good.

Near Shepard St, Rochester, NY 14620
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 Replaced gear case due to oil leaking and a grinding noise. Unit testing good.

Near Ronnie Ln, North Chili, NY 14514
Steve M.

Steve M.

WASHER MAYTAG MVW655DW0 "Replaced gearcase, hub and wash plate for not agitating or spinning. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"

Near Massachusetts St, Nunda, NY 14517
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269FRZ02 Found the water line coming to the refrigerator had a pin hole leak causing water to leak. Cut and repaired water line.

Near Morey Ave, Dansville, NY 14437
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced ui for pantry door with same result. Unresponsive and water dispenser and ui not working. Ordering door. ; ordrng 1 W10815668 (dor-fip bl)

Near Los Angeles, CA
Steve M.

Steve M.

WASHER MAYTAG MVWC360AW0 Found the washer starts to spin but immediately stops. The washer agitates good. The lock does not disengage. Found basket speed sensor fault. Ordering actuator. ; ordrng 1 WPW10006355 (actuator)

Near Arbor Ct, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4800XQ4 Found gear case has bad bearing causing no spin. Ordering gear case ; rqstng P&A on 1 W11255272 (GEAR CASE)

Near Chapel St, Mount Morris, NY 14510
Steve M.

Steve M.

RANGE WHIRLPOOL WEG730H0DB0 Replaced manifold and tested. Found the front two burners and center burner are leaking at orifice holder connection. Ordering all parts. ; ordrng 1 W10552126 (holder-orf RIGHT FRONT) and 1 W10552128 (holder-orf LEFT FRONT) and 1 W10552129 (holder-orf CENTER)

Near Valley Rd, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL LFHT1831QF1 Ordering reroute drain kit for leaking in fresh food section. ; ordrng 1 5303918261 (drain tube kit)

Near Hammocks Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW1 "Customer concerned about unit not completing cycles; unit stops at spin cycle however clothes spin out. F5E3 code stored. Replacing control and lid lock. ; ordrng 1 W10858095 (SWITCH) and 1 W11116592 (CONTROL) and 1 W11307244 (LATCH) and 1 WP688805 (CLIP), dspstn on spec-tagged invntry: 1 W10528947 HUB"

Near Troup St, Rochester, NY 14608
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4616FW0 Wires on the main harness by the terminals are burnt. Replacing main harness.; ordrng 1 W10450289 (WIRE HARNESS)

Near Electric Ave, Rochester, NY 14613
Shaiman C.

Shaiman C.

DRYER MAYTAG LGQ9858PW0 Door switch is faulty causing drum to continue spinning with door open. Felt on drum is also worn causing a grinding noise. Lint screen is also damaged. Replacing corresponding parts. ; ordrng 1 4392065 (MAINTENANCE KIT ) and 1 W10899578 (DRUM ASSEMBLY ) and 1 WP3406107 (DOOR SWITCH) and 1 WPW10717210 (SCREEN)

Near Winona Blvd, Rochester, NY 14617
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 "Customer concerned about unit not finishing cycles; will not go past wash cycle when using certain options. However machine works as it should when using other options. Suspecting a control issue. Replacing control. ; ordrng 1 W11170319 (CONTROL), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Near Virginia Ave, Rochester, NY 14619
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW3 "Gear case is leaking, causing grease to get on clothes. Replacing gearcase. ; ordrng 1 W11134159 (GEARCASE)"

Near Marketplace Dr, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAT04 Refrigerator not staying on . Found the thermostat faulty . Replaced thermostat . Unit tested good .found the water housing is broken and leaking some water ordering housing W10862460 and screws WP489500. ; rqstng P&A on 1 W10862460 (housing) and 2 WP489500 (screw)s

Near Arbor Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezer temp is set to 3 degrees and is 10 degrees . Fresh food section is set to 38 and is 38 degrees . Went into diagnostics tested all thermistors . Tested good . Called techline SR 7725274296 .said to put fresh food up to 40 and have freezer set to 3 . Techline would like some recorders put in . Made sure things were sealed with putty . Will get some recorders sent out ; saved tckt

Near Pearl St, Rochester, NY 14607
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW2 "Lid would not open, replaced latch and control. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Near Candlewick Dr, Brockport, NY 14420
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 Replaced control and UI. Repair successful.

Near White Oak Bend, Rochester, NY 14624
Evan E.

Evan E.

MICROWAVE KITCHENAID KHMS2040BBL0 Replacing door due to bottom of door cracking into 2 pieces causing customer not to be able to shut door. Replaced door. Unit tested good

Near Hilltop Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WFW85HEFW1 Customer stated unit was flashing f9e1 code (long drain) and also f3e1 code (water level system)Upon inspection discovered that pump was failing to run during cycle. Replaced pump Ran diagnostic cycle. Unit tested good

Near Crestview Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found the water valve was buzzing on arrival. Water line to icemaker was not restricted. Ordering valve; ordrng 1 WPW10341329 (water valve assy)

Near Talnuck Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR GE ZISS420NRISS Water leaking from water valve area . Found the hose is leaking between the fitting and Valve . Customer is going to get the parts to fix the job themselves.

Near Old E Lake Rd, Rushville, NY 14544
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found door is warped and sagging causing door to not close. Ordering door; ordrng 1 LW10599404 (dor-fip)

Near Esquire Dr, Rochester, NY 14606
Dave F.

Dave F.

COMPACTOR KITCHENAID KUCS181T0 Door not closing on compactor . Found debris and diaper stopping the unit from going all the way in . Pull debris out tested unit tested good .

Near County Line Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2570FEW01 There was ice in bin on arrival but not full. Tested fan and there was a long delay and lights flickering. Ordering fan and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)

Near Bolton Trail, North Chili, NY 14514
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFF2055FRZ00 Water filter and air filter are green .tried to reset filter no change . Power cycle unit no change . Use and care guide states should be blue to yellow then red . Called techline SR 7725270998 . Techline said they might have change the color and it is normal operating. customer instruct.

Near Ridge Rd, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRTXEWFYB03 Freezer is warm but somewhat cool. Fan is running. The refrigerator need a sealed system work. Recommend evaporator. The customer is going to replace due to cost of repair

Near Hammocks Dr, Fairport, NY 14450
Evan E.

Evan E.

OVEN KITCHENAID KODE500ESS04 "Customer stated unit was not powering on. Checked for 240v unit was receiving correct voltage. Checked thermal fuse for continuity. Fuse tested closed. Upon further inspection discovered that j8 connector on relay board was loose causing issue. Reseated connector. Unit powered up as it should. Ran test bake cycle for both ovens. Unit began to display f1e1 code for relay error. Checked connections on appliance manager board. All connections are seated properly. Appliance manage needs to be replaced. Ordering control and UI ; ordrng 1 W11086141 (USER INTERFACE ) and 1 W11179310 (CONTROL ), dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX"

Near Glen Valley Dr, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFF2258VEB4 No water getting to icemaker . When I was here last the water authority was here and he shut off the water . I went to the self tapping valve turned off and on again and cycled ice maker. Icemaker called for water and filled up . Tested good .

Near Towpath Cir, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269FRZ02 Rescheduled til morning ; schdld next appmnt for 7/6 SAT !

Near Morey Ave, Dansville, NY 14437
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GPS0 Customer stated unit was not heating properly items are coming out wet. Checked for error codes. Unit was displaying error code 7-1 for no heat. Let diagnostic cycle begin. Checked temperature of incoming water. Water is cold. Customer needs to run hot water at sink briefly before starting machine. This will ensure hot water is entering machine. Ran diagnostic cycle. Unit tested good

Near Corwin Rd, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing sump and motor due to unit displaying error code 4-3 for wash motor not running. Replaced sump & motor. Ran diagnostic cycle. Unit tested good

Near Leland Rd, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated top rack was falling due to weld on tracks snapping causing rack to fall. Upon inspection discovered that both sides had broken. Replaced tracks and reinstalled upper rack. Ran test cycle. Unit tested good

Near Old Country Rd, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFG00 The refrigerator was frosting near the front of the freezer. Caulked liner where it meets the cabinet in both the freezer and fresh food section. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN and 1 WP2315539 MOTOR-EVAP

Near Valiant Dr, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 The refrigerator was working as expected on arrival. The ice looked good. Cleaned the coils. Customer complained the ice melted three times in last six months. The temps were good in unit and the ice was not clumpy. All fans working. The fresh food evaporator is not frosted at all. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR and 1 W11032800 MOTOR-EVAP

Near Highland Ave, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.612821 Found coils were very plugged. Restarted compressor and it started as expected. Clean what i could from the coils but could not get it all. Cutsomer is going to monitor temps in fresh food section. ; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 833697 MOTOR-COND

Near Wyatt Dr, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Defrosted fresh food evaporator. Removed all ice. Found refrigerator sitting out of level, left side sitting low. Recommended shimming left side. Caulked liner. Fastened back cover to ff evaporator properly."

Near Wimbledon Rd, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2055YEM00 Found evaporator full of frost. Removed frost. Heater and fan tested good. Replaced defrost thermistor. ; dspstn on spec-tagged invntry: 2 WPW10383615 THERMISTER-FREEZER

Near Pinnacle Rd, Rochester, NY 14623
Evan E.

Evan E.

RANGE WHIRLPOOL WFE540H0ES1 Customer stated they were using cook time timer and unit would heat oven while Cook time was selected. Called techline to inquire about reason cook time would run bake cycle. Techline recommendation is replacement of main control. Replaced main control. Ran cook time cycle again. Unit is still running bake element during cook time cycle. Suggesting customer use actual timer on oven to eliminate issue. Also replacing cooktop due to cooktop beginning to bubble. Replaced cooktop. Unit tested good Sr:7725273599

Near Chippenham Dr, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WOC75EC0HV00 F6E0 error code . Oven user interface lost communication also F4E1 microwave cavity sensor error .restarted unit with factory reset oven needs control and user interface. F6E4 error code mismatch Acu and user interface. Called techline SR 7725275561 . Techline said this is an issue that is known and will have an OTA update coming to fix issue . .

Near Boulder Creek Dr, Rush, NY 14543
Dave F.

Dave F.

DISHWASHER GE GDT720SSF0SS Dishwasher leaking between wash pump and sump . Found there is a hole in the rubber hose between those . Found the kit WD24X23177 to fix issue. Ordering kit .; ordrng 1 WD24X23177 (dishwasher hose kit)

Near W Ridge Run, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 On arrival the less were working this time. The customer states that they randomly start flickering. Ordring led control. ; ordrng 1 W10830288 (cntrl-elec)

Near Cos Grande Heights, Rochester, NY 14618
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Referring customer to whirlpool for repeat issue. Called techline to document findings. Customer is going to defrost setting up return visit to resume diagnosis did not charge customer because they wanted to contact whirlpool. ; schdld next appmnt for 7/10 WED !

Near Lakeshore Dr, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104HPS0 "Found a metal bracket in front of the dishwasher door top that was holding the door open. The dishwasher is not fastened. Ordering brackets for mail out only. He kickplate retainer is missing. Ordering retainer. ; ordrng 1 WP8269145 (brckt-mtg MAIL OUT ONLY) and 1 WPW10503548 (retainer MAIL OUT ONLY), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"

Near Stover Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2776FEZ00 Found the led in freezer not turning on for a few seconds. And the power to light is fluctuating. Ordering door switch and led control board. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 WPC3680310 (light switch)

Near Island Grove, West Henrietta, NY 14586

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