Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1739 customer reviews

Evan E.

Evan E.

RANGE WHIRLPOOL WFE505W0HW1 Customer stating unit was producing black smoke. Discovered that L1 terminal had burned up on terminal block causing issue. Terminal block will need to be replaced. Ordering terminal block and harness ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )

Near Ravenwood Ave, Rochester, NY 14619
James J.

James J.

WASHER MAYTAG MHW5630HW0 Q1. N. Q2 n. Q3 n. Unit leaking. Found bellows torn. Need bellows ; ordrng 1 W11314648 (bellow)

Near Paddy Hill Dr, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Freezer fan not running in diagnostics. . Freezer fan is dc power and could short the refrigerator. Ordering new fan .; ordrng 1 WPW10514110 (motor evaporator)

Near Vanderberg Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WFW9150WW00 Found water had leaked at the door. Found some debris on bottom of glass that may have broken seal. The weep holes in the bellow were also plugged. I cleaned them out. If problem persists order bellow. Quoted for repair. ; rqstng P&A on 1 WPW10381562 (bellow)

Near Carmas Dr, Rochester, NY 14626
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Ordering motor and dispenser for leaking. ; ordrng 1 W11354541 (STATOR MOTOR) and 1 W11465532 (DISPENSER)

Near Fieldstone Ln, West Henrietta, NY 14586
Evan E.

Evan E.

MW-HOOD COMBO MAYTAG MMV4205DS4 Customer stated that unit will not run and interior light will not function. Discovered that door switches are causing issue. Replaced switches with updated interlocks. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Klein St, Rochester, NY 14621
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BS3 Customer stating that left side of door is coming detached when unit is heating. Discovered that adhesive strips on door are causing issue. Used high temp adhesive to reconnect door with panel. Could not replicate issue once doing so. Unit tested good

Near Sayne St, Rochester, NY 14621
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 Q1 n. Q2 n. Q3 n. Unit has frosting on freezer ceiling. Found gap in fresh food liner. Silicones liner and molded gaskets with heat gun. Replaced fan blade and seal on air tower. Customer is to monitor.

Near St Paul Blvd, Irondequoit, NY 14617
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT730PAHB0 Tested in diagnostics and found no error codes. The dishwasher passed all tests. Customer stated unit had no lights on ui for three weeks and suddenly started working. Inspected wire connections from house to dishwasher and the wires are wired properly with tight connections. Possible breaker issue

Near Old Hitching Post Ln, Henrietta, NY 14467
James J.

James J.

DISHWASHER KITCHENAID KDFE104DSS2 Q1 n. Q2 n. Q3 n. Unit not filling or running pump. 108v to pump. 5v to valve. Found float switch not closing. Customer opted to replace float switch and have us replace pump. Replaced pump and ran unit with float bypassed. Unit functions properly. Discount due to not having part. One year warranty on repair ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Chambers St, Spencerport, NY 14559
Evan E.

Evan E.

WASHER GE GTW330ASK1WW Replacing gear case agitator bolt and agitator cap due to technician over tightening agitator bolt causing bolt to break and agitator to come loose while unit is in spin. Bolt has snapped off inside gear case and Cannot be drilled out. Replaced all parts listed above. Ran test cycle to confirm function. Unit tested good

Near Amerige Park, Irondequoit, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Replaced icemaker and damper. Tested parts. Adjusted fill time on icemaker. ; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL

Near Blue Ridge Trail, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720TADM2 Customer stated that unit will not fill. Upon inspection discovered that mouse has chewed wiring harness specifically lines running to water valve. Harness will need to be replaced. Customer does not want to proceed at this time due to cost of repair. Collecting service call fee

Near Leander Rd, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0HW1 Customer stating that back right burner is failing to ignite. Cleaned burner cap and reinstalled. Tested unit. Unit now lighting as it should

Near Winchester St, Rochester, NY 14615
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Freezer evap was frosted over . Freezer was cooling and fresh food was not . Tested heater tested good . Called techline SR 7728944034. Techline told me to move defrost thermistor from cap tube to suction line . Moved foil taped and zip tied . Checked ohms on thermistor. Was within range . Techline said it problem persists order control and new defrost thermistor.

Near Hoff St, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDTE234GBL0 The customer had drain installed correctly. Found the water temp in the dishwasher was cold on first fill. Ran hot water at sink and filled again. The water was only 97 degrees. After third fill the water was hot. Recommended customer get instant hot for dishwasher to give it hot water at beginning of the cycle for better wash and dry and to break food debris down.

Near Callahan Ct, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the auger motor and ice bin were not seating right . There was ice build up by the auger motor . Defrosted auger motor and made sure the ice bin is seating correct . Tightened handle on right hand door . Tested unit tested good

Near Cutler St, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS2 Ran diagnostics in dishwasher to find leak but motor was getting power and not pushing water. Only hear it humming. The dishwasher needs new motor. Customer is going to replace

Near Highland Ave, Brighton, NY 14620
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT519SZDB06 Replaced parts and unit began cooling. Customer is to monitor that unit goes through defrost

Near Stowell Dr, Greece, NY 14616
James J.

James J.

WASHER FRIGIDAIRE FFLE3911QW0 Unit stuck in standby mode. Replaced MCU and reset control. Tested all functions in diagnostics and started and stopped two separate cycles. Had customer start a load of wash. Customer is to monitor

Near English Rd, Rochester, NY 14616
Steve M.

Steve M.

COOKTOP GE JBS10DF1WW Replaced left rear infinite switch for no power to burner. The burner tested good.

Near Crerand Cir, Rochester, NY 14606
James J.

James J.

WASHER MAYTAG MVWX655DW1 "Q1 n. Q2 n. Q3 n. Lid lock Fault. Lid not locking. Replaced latch assembly and calibrated. Unit functions properly. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL , used 1 W11307244 (LATCH) from stock"

Near Mosley Rd, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Replaced acu and motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged

Near Orchard St, Walworth, NY 14568
Steve M.

Steve M.

OVEN KENMORE N A123 Replaced customer supplied ignitor and reassembled the oven. The oven tested good.

Near Lyell Rd, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Customer stated when ice maker is calling for water it is noisy. Cycled ice maker and all sounds were as designed. Tested the damper for noise also and it is working as designed. All the fans were to running and sounded normal.

Near Winter Hazel Ct, Rochester, NY 14606
Dave F.

Dave F.

DRYER WHIRLPOOL MDE9700AYW Replaced the Thermal cutoff . Tested unit tested good .

Near Camberley Pl, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that uni was leaking. No codes present. Discovered that items in utensil tray are catching on spray arm causing leaks advised customer that items hangin too low or too high will stop spray arm and cause it to leak from front door. Unit tested good otherwise

Near Clay Ave, Rochester, NY 14613
James J.

James J.

WASHER HOTPOINT HTW240ASK4WS Q1 n. Q2 n. Q3 n. Unit runs cycle and restarts. Ran drain and spin and unit stArted filling after spinning. Reset control and problem remains. Need user interface and motor ; rqstng P&A on 1 WH12X27614 (kit bracket capacito) and 1 WH22X29556 (CONTROL) and 1 WH49X25376 (washing machine 1/3)

Near Mc Call Rd, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM404KPS0 Q1 no Q2 no Q3 no Complaint of unit running on its own. Would not complete a cycle just running randomly.Was able to put unit in service diagnostics. However unit would not go into error diagnostics. Would not advance into diagnostics cycle. Ordering new UI and panel. Parts not available. Scheduled for two weeks out and ATEC will advise customer if parts obtained.; ordrng 1 W11348059 (ACU) and 1 W11099338 (Console)

Near Stone St, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF736SDAM12 Unit is not defrosting . Tested unit in diagnostics. Heater turns on . Unit is not going into defrost . Checked defrost thermostat looked good . Ordering parts to fix unit .; ordrng 1 WPW10589838 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 W10865870 (cntrl-elec) and 1 WPW10514110 (motor evaporator)

Near Big Tree St, Livonia, NY 14487
Tanner R.

Tanner R.

REFRIGERATOR KITCHENAID KRFC302ESS02 Q1 no Q2 no Q3 no Gasket on right hand FF door is torn. Ordering new gasket.Gasket on back order for 4-12 weeks. ATEC will reach customer for appointment when part is received.; ordrng 1 W10830046 (Gasket)

Near Hulburt Rd, Fairport, NY 14450
James J.

James J.

WASHER MAYTAG MHW6630HW0 Q1 n. Q2 n. Q3 n. Unit shakes excessive during use. Found suspension disconnected. Reconnected and ran spin cycle successfully.

Near Almay Rd, Rochester, NY 14616
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that upper rack is falling due to weld snapping on rails. Discovered that welds on left side rail had snapped causing issue. Replaced tracks on left and right side . Tested rack. Unit tested good S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Vassar St, Rochester, NY 14607
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Q1 no Q2 no Q3 no Complaint of water flowing from FC. Inspected FC and found drain tube at bottom of evaporator is frozen over. When unit goes into defrost melted frost is flowing into cabinet instead of down drain tube. Defrosted unit with steam. Inspected drain tube and found a grape over the opening of the drain tube. Removed grape and evaporator tray drained without issue. Additional complaint of intermittent ice dispensing. Measured voltage to ice motor at 108.7VDC. This is proper voltage. Advised replacing ice motor to address intermittent dispensing. Customer opted to not repair at this time. Advised quote valid for 30 days.Verbal signature acknowledged.

Near Esternay Ln, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door. New door dented during shipping. Door handle not lining up. Need shim under front left wheel. Customer is to monitor condensation issue. Need door; ordrng 1 LW10599404 (dor-fip)

Near Sands Rd, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS322FDAW00 Ice maker bail arm had fallen off . Put bail arm back on . Ice maker cycled and filled . Tested good . . Ice maker part WPW10300022 bail arm W11342242

Near Creekview Cir, Lakeville, NY 14480
Evan E.

Evan E.

RANGE WHIRLPOOL WEG745H0FS0 Customer stated that unit was flashing f1e1 code. Code related to internal control error. Called techline to confirm issue. Agent confirmed that control will need to be replaced. Replaced control and tested unit. Unit tested good.SR: 7728910176

Near Poplar Way, Rochester, NY 14618
James J.

James J.

DISHWASHER WHIRLPOOL MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit not draining due to chopper breaking inside pump. Removed chopper and tested. Need updated pump left screws for cabinet behind kickplate ; ordrng 2 W11412663 (PUMP)s

Near Woodstock Ln, Brockport, NY 14420
Dave F.

Dave F.

WASHER WHIRLPOOL WFC7500VW2 Unit not doing full spin called techline SR 7728911278. Ran test in diagnostics. Tested good . Ohm out motor tested bad . Also need to order mcu ; rqstng P&A on 1 WPW10192987 (motor-drve) and 1 WPW10192965 (cntrl-elec)

Near Canandaigua, NY 14425
Dave F.

Dave F.

OVEN JENN AIR JJW2427WS02 F8E0 low fan speed error. Called techline SR 7728913876 . Techline said to replace the cooling fan . Ordering fan .; ordrng 1 WPW10273667 (blower)

Near Woodcliff Terrace, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER MAYTAG n/a Customer cancelled appointment on call en route.

Near East Ave, Fairport, NY 14450
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 no Q2 no Q3 no Complaint of no drain/dry. Following stored errorsF6E4- water issue.Ran auto diagnostics cycle and unit filled without issue. Cancelled cycle and unit does drain. Drain pump works and pushed water into disposal and up into customer sink. Unit drains however customer drain pipe is clogged. Water is back filling into unit causeing a poor dry due to submerged heat element. Went over use and care of unit and advised customer use rinse aid to assist in drying.

Near Meadowlark Dr, Penfield, NY 14526
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced main control for vent Light not turning off.

Near Spotts Cir, Churchville, NY 14428
Steve M.

Steve M.

OVEN WHIRLPOOL WFG505M0BS3 Ordering outer door for trim falling off. Glued it temporarily until door is replaced. ; ordrng 1 W11176456 (OUTER DOOR)

Near Donna Rd, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replace. Control and start device for randomly not cooling.

Near Clinton St, Brockport, NY 14420
James J.

James J.

REFRIGERATOR MAYTAG MBR2258XES4 Q1 n. Q2 n. Q3 n. Unit not draining causing water to leak onto floor. Defrosted drain and installed drain tube. One year warranty on repair ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Russell Ave, Irondequoit, NY 14622
Steve M.

Steve M.

WASHER WHIRLPOOL WTW8040DW4 Tested in diagnostics and. No error codes. The washer agitated and spun as expected. Advised customer to watch for out of balance loads.

Near Kingsford Ln, Spencerport, NY 14559
James J.

James J.

WASHER MAYTAG MVWX655DW1 Replaced control and calibrated. Started cycle on bulky/sheets and water filled appropriately. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL

Near Pepperidge Dr, Rochester, NY 14626
Tanner R.

Tanner R.

WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 no Complaint of incomplete cycles. Following stored errors:F0E2 oversuds detectedRan auto diagnostics cycle. Cycle completed without issue. Customer concerned over unit not locking during entire wash cycle. Advised unit will not lock during all portions of wash cycle. Tested lid lock and tested good. Ran drain and spin and tested good. No repair recommended.

Near Nadine Dr, Webster, NY 14580
James J.

James J.

REFRIGERATOR MAYTAG MFI2269DRM00 Replaced icemaker and it cycled upon install. Replaced gaskets and molded with heat gun.

Near Amberwood Pl, Rochester, NY 14626
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Object has made contact with heating element causing item to burn onto element. Ordering element ; ordrng 1 W10703867 (HEATER )

Near 5 Mile Line Road, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDPE234GPS0 Dispenser door spring had failed . Replaced dispenser and tested in diagnostics unit tested good.

Near Bristol St, Canandaigua, NY 14424
James J.

James J.

WASHER WHIRLPOOL WFW5620HW0 Unit stops mid cycle and goes into standby. Attempted to replace control. Control ordered does not have j3 connection. Need control. ; ordrng 1 W11322903 (cntrl-elec)

Near Hilton, NY 14468
Steve M.

Steve M.

DRYER MAYTAG MEDX655DW1 Found power to timer but timer not advancing. Ordering timer. ; ordrng 1 WPW10642928 (timer)

Near Strawberry Hill Rd, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced fan with harness for inconsistent temps in fresh food section and freezer. Frost pattern is good. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED

Near Kingsford Ln, Spencerport, NY 14559
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW7590FW0 Q1 no Q2 no Q3 no Complaint of unit leaking from front door. Then during wash cycle the bellow gasket came undone from the front panel. Gasket is torn at front causing imperfect seal. Ordering new bellow gasket.; ordrng 1 W11106747 (Bellow)

Near Cedarbrook Cir, Penfield, NY 14526
Dave F.

Dave F.

OVEN WHIRLPOOL WOS97EC0HZ01 Unit powering off randomly. Tested unit . Unit worked while in house . Customer had electrician pull unit out to check power to unit it was good and also replaced the breaker to unit . Did factory reset on UI and setup customer WiFi to do software update . Customer will monitor. If problem persists order W11428592 UI and call techline .

Near Hawkstone Way, Pittsford, NY 14534
Tanner R.

Tanner R.

DISHWASHER GE GDF510PSJSS Q1 no Q2 no Q3 no Complaint of no drain. Ran unit in diagnostics mode and can hear drain pump hum but no water is draining. Ordering new drain pump.; ordrng 1 WD19X25187 (Drain pump)

Near Woodbury Blvd, Rochester, NY 14604
Steve M.

Steve M.

WASHER GE GTWN2800D0WW Found the console is broken causing the timer to move when using dial. The wire connection was also loose. Tightened connection.

Near Waldorf Ave, Rochester, NY 14606
Steve M.

Steve M.

DRYER MAYTAG MED5500FW1 Found idler pulley had bad bearing Replaced pulley and cleaned the posts on rear rollers. The dryer tests good. ; used 1 WP691366 (PULLEY-IDLER) from stock

Near N Clinton Ave, Rochester, NY 14621
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8979SEZ0 Replaced ui for start button not responding. The dishwasher tested good.

Near Ashford Cir, Spencerport, NY 14559
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF320PADT3 Found the left hinge was hitting a part of the cabinet that had started to deteriorate and a piece of cabinet was sticking out and blocking hinge. Removed piece from cabinet. Tested dishwasher for leaking and could not recreate leak. Possible over suds.

Near Baylor Cir, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Fresh food evap is frosted up . Follower service pointer W11092686E. . Defrost thermistor was not in the correct location . Replaced evap fan and thermistor and installed into correct location . Changed defrost from adaptive to basic . Door gaskets are seal . Ran test 4 3 way valve is good . Added screws to top of evap cover and everything checked good from service pointer . Unit tested good s code S16360

Near Topspin Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWC200XW1 Replacing acutator due to unit experiencing basket speed fault. Replaced actuator. Tested unit. Unit tested good; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID and 1 WPW10006355 ACTUATOR

Near Cane Patch, Webster, NY 14580
Evan E.

Evan E.

WASHER GE GTW330ASK1WW Customer stated that they would like unit cleaned. Removed agitator and discovered large amount of debris build up underneath agitator cleaned agitator and also build up on basket. Ran multiple cycles to inspect water quality. Unit tested good

Near Amerige Park, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFT2574DEM01 Replaced ice maker for motor not finding home position. Tested unit in diagnostics unit tested good .

Near Rolling Ridge Dr, Avon, NY 14414
James J.

James J.

DISHWASHER WHIRLPOOL KDPE234GPS0 Replaced panel and inspected

Near Fallwood Terrace, Hilton, NY 14468
Tanner R.

Tanner R.

REFRIGERATOR AMANA ART318FFDW06 Q1 no Q2 no Q3 no Complaint of gasket falling off of FC. Customer has tried to put gasket in but does not stay. Ordering new gasket. Customer stated Rent A Center is taking unit back today. Customer does not need follow up appointment they have since replaced this unit.; ordrng 1 W10861499 (Gasket)

Near Garnet St, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced control and dispenser for soap door not opening. The dispenser tested good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Mary Jane Ln, Avon, NY 14414
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL KRFC302EBS02 Q1 no Q2 no Q3 no Complaint of noise from unit. Customer provided video.Ran service test 121 and confirmed noise is a stuck damper. Ordered new damper. Customer out of town till 10/27.Verbal signature acknowledged.; ordrng 1 WPW10594329 (Damper)

Near Lake Rd, Webster, NY 14580
Tanner R.

Tanner R.

WASHER MAYTAG MVWC200XW1 Q1 no Q2 no Q3 Complaint of broken water level selector. Inspected and stem off of switch has broken. Replaced switch. Tested and unit tested good.Verbal signature acknowledged

Near Sagamore Cir, Irondequoit, NY 14617
Dave F.

Dave F.

COOKTOP JENN AIR JIC4536XS00 customer wants us to come out when parts are here so we only have to take unit apart once . Ordering parts . ; schdld next appmnt for 10/8 THU !

Near Cannan Rd, Bloomfield, NY 14469
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Replaced bellow and ACU for abrasion on bellow and leaking. The washer passed auto test and tested good.

Near Fieldstone Ln, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302ESS00 Water valve leaked and damaged floor . Took photos . Tried to reseat water tube did not stop leak . Ordering water valve ; ordrng 1 WPW10420083 (valve)

Near Cove Rd, Canandaigua, NY 14424
Dave F.

Dave F.

DRYER WHIRLPOOL WED9450WL1 Dryer vent door flap was not opening all the way . Dryer lint screen was not allowing air through . Cleaned and replaced . Tested dryer tested good .

Near Pennemite Rd, Livonia, NY 14487
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 "customer stating that unit will not produce chime when finishing cycle or selecting keys. Discovered that speaker on control is failing causing issue. Called techline to confirm. Unit tested good SR:7728887530; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near Parkside Ave, Rochester, NY 14609
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HWH0 Customer stated unit was still leaking. Discovered that lower spray arm was cracked causing issue. Water is pooling due to spray arm losing water pressure causing it not to spin correctly. Ordering spray arm ; ordrng 1 W11101428 (LOWER SPRAY ARM )

Near Hillview Dr, Irondequoit, NY 14622
Steve M.

Steve M.

REFRIGERATOR JENN AIR JFC2290VEP8 Replaced freezer thermistor for thermistor out of range causing freezing in fresh food section.

Near Grosvenor Rd, Brighton, NY 14610
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errorsF6E4F6E1During service diagnostics cycle with probes plugged into water valve connector never received 120VAC to solenoid. Valve not opening. Disconnected water supply and confirmed water flow. Needs new control board. ; ordrng 1 W11120155 (ACU)

Near Robin Hood Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB119WFBM01 Found water line going from valve to icemaker was not fully seated. Seated connection and not leaking anymore

Near S Union St, Rochester, NY 14607
James J.

James J.

OVEN WHIRLPOOL WFG505M0BS3 Q1 n. Q2 n. Q3 n. Unit glass is separated from panel. Need glass; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)

Near Cragg Rd, Rochester, NY 14616
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHW00 Found small ice cubes and customer stated ice would not come out when dispensed. Replaced icemaker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER

Near Shoemaker Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR AMANA ATB1935HRW Replaced bi metal thermostat for not defrosting. ; used 1 WP4387490 (DEFROST TSTAT 50) from stock

Near Lake Rd, Webster, NY 14580
James J.

James J.

WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801

Near English Rd, Rochester, NY 14616
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2474QF0A Replacing pressure switch due to unit failing to stop filling. Replaced switch and tested unit. Unit now filling as it should. Unit tested good

Near Norcrest Dr, Irondequoit, NY 14617
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 "Sr#7728894079Found discharge line that goes into defrost drip tray had cracked. Repaired line, added die drier and recharged."

Near Northbrook Way, Webster, NY 14580
James J.

James J.

REFRIGERATOR MAYTAG MFI2570FEZ08 Replaced icemaker and tested ice dispenser. Unit is functioning properly. Customer is to monitor.

Near Janes Rd, Rochester, NY 14612
James J.

James J.

OVEN WHIRLPOOL WFE320M0JW0 Replaced door glass and trim.

Near W Ridge Rd, Rochester, NY 14626
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354DSS4 Lower spray arm is not spray right . Water pressure is good coming from pump . . Ordering spray arm and sending to customer W10884490; ordrng 1 W10884490 (arm-spray ( direct ship to customer ))

Near Latting Rd, Shortsville, NY 14548
James J.

James J.

DISHWASHER KITCHENAID KUDC10FXSS3 Replaced door latch and striker. Tested unit several times. ; dspstn on spec-tagged invntry: 1 W10619006 LATCH

Near Burritt Rd, Hilton, NY 14468
James J.

James J.

DRYER WHIRLPOOL WED4815EW1 Replaced blower wheel and tested. Dryer functions properly

Near County Line Rd, Brockport, NY 14420
Evan E.

Evan E.

RANGE FRIGIDAIRE PLCF489CCA Customer stating that unit is failing to operate broil cycle and broiler element has already been replaced. Removed rear panel and ran test broil cycle. Discovered that control is failing to send voltage to broil element. Control will need to be replaced. Control is no longer available from distributor. Office will contact customer if we can locate replacement. Collecting service call fee for now 318010102

Near Maple Dr, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Replaced switch for interior dispenser but unit is still dripping small amount from dispenser. Ordering bladder and union ; ordrng 1 W11229977 (BLADDER ) and 1 WP2300868 (WATER UNION)

Near Hillspring Terrace, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit was leaking water and also squealing since repair. Discovered that bearing that was installed is faulty causing squeal. Replaced with bearing kit. Ran test cycle and observed unit. Could not get unit to leak at time of repair. Customer to monitor and report back if issue persists. Bearing is under ATEC warranty ; used 1 W10435302 (BEARING) from stock

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW1 Replaced UI for not working . Calibrated unit and ran auto diagnostics. Unit tested good.

Near Zephyr Heights, Victor, NY 14564
James J.

James J.

REFRIGERATOR GE GS21FGKBB Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor makes buzzing noise. No signs of leak around condenser. Need evap. Sealed system leak. ; rqstng P&A on 1 WR86X25269 (UV DRIER) and 1 WR87X30286 (evaporator)

Near Flower City Park, Rochester, NY 14615
James J.

James J.

DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Repeat issue. Pump not running. Found harness disconnected from control. Reconnected and tested several times. If problem persists replace W10834759; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP&MOTOR

Near Wood Duck Run, Spencerport, NY 14559
James J.

James J.

REFRIGERATOR GE GYE22HMKFES Replaced fan and verified operation. Defrosted ff drain tube. One year warranty on repair.

Near Rugby Ave, Rochester, NY 14619
Evan E.

Evan E.

MICROWAVE KITCHENAID KOCE507ESS06 Replacing broil element due to old element breaking causing unit not to broil. Replaced element. Tested unit. Unit tested good

Near Hidden Meadow, Penfield, NY 14526
James J.

James J.

WASHER KENMORE 110.247223 Replaced dogs and coupler and tested. One year warranty on repair ; dspstn on spec-tagged invntry: 1 80040 DOG 4PK

Near Muirwoods Ln, Irondequoit, NY 14622
James J.

James J.

OVEN DOUBLE GE ZET857SB2SS Doors fall open. Gaskets torn. Need parts. ; ordrng 1 WB07X10060 (seal front frame) and 4 WB10X10078 (range oven door hing)s

Near Burritt Rd, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRSF705HPS00 Replaced defrost thermistor. Foil taped and zip tied . Gaskets are sealing . Changed defrost mode to basic from adaptive. . Ran test four . Unit tested good . Called techline SR 7728780860 techline said that should do it if there is anymore issues to call

Near Glenmore Cir, Pittsford, NY 14534
Tanner R.

Tanner R.

WASHER MAYTAG MHW6630HW1 Q1 no Q2 no Q3 no Replaced control board. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged

Near Winfield Rd, Irondequoit, NY 14622
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Replace UI and control. Tested unit and unit tested good.Verbal signature acknowledged

Near Lyell Ave, Rochester, NY 14608
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DWH2 The dishwasher had float switch error. The dishwasher filled multiple times for me. Found a nut under float switch that may have caused no water to enter machine.

Near Sandringham Rd, Rochester, NY 14610
James J.

James J.

WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801

Near English Rd, Rochester, NY 14616
Steve M.

Steve M.

DRYER WHIRLPOOL MEDC465HW0 Found vent slightly plugged. Cleaned vent and shortened for good air flow. Replaced timer and auto dry control board for not sensing dry clothes properly. The dryer tested good for heat and vent tested good after repair.

Near Hay Market Rd, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 Unit not running . Found there is a short in the power cord causing the unit to turn off . Ordering new cord .; ordrng 1 WPW10679216 (wire harness)

Near Cleary Rd, Hemlock, NY 14466
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM404ESS3 Found unit not getting power to ui . Checked power cord to control and found was loose . Reseated connection. Unit is now working as expected.

Near Big Tree Rd, Hemlock, NY 14466
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Caulked mullion for warm air coming in freezer and causing a spot of frost on lower shelf inside door. Water was 54 degrees. Normal water temp.

Near Janes Rd, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVWC465HW2 Replaced outer tub and drain pump for pump crushed into outer tub causing a leak.

Near Owens Rd, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that control panel is dead and will not respond to commands. Upon inspection discovered that control was receiving 120v but failing to send power to console. Ordering console and control ; ordrng 1 W10803367 (CONSOLE) and 1 W11368631 (CONTROL )

Near Sunset Dr, Rochester, NY 14618
Evan E.

Evan E.

DRYER MAYTAG MEDC215EW1 Customer wanted venting to be inspected. Checked venting with airflow meter unit tested good for airflow also confirmed good airflow at vent exit. Unit tested good

Near Vick Park B, Rochester, NY 14607
Evan E.

Evan E.

MICROWAVE GE JE1590SH01 Customer stated that unit would not run or heat. Stating that clock would count down as if cycle had started but unit would never run fan or magnetron. Discovered that primary interlock switch was failing to make consistent contact when door was shut. Removed switch to inspect. Reinstalled switch and tested unit unit is now operating as it should. Reassembled unit and tested. Door and switch are now making contact as they should. Could not replicate issue once reinstalling switch. Customer to monitor issue. If issue persists please order switch. WB24X10047 (switch) $26.00

Near Eastland Ave, Rochester, NY 14618
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that upper rack is falling. Upon inspection discovered that adjusters had both broken at tabs causing rack to fall. Replaced adjusters and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

Near Brooklawn Dr, Rochester, NY 14618
James J.

James J.

REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. E2 icemaker lost home position. Motor not energizing in diagnostics. Need icemaker. Fan pulsates. Called tech line. They said pulsating is normal in diagnostics. SR 7728868658Paid in full ; ordrng 1 W11294907 (icemaker)

Near Windwood Cir, Rochester, NY 14626
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit was off when arrived . Ran test four . Looked that freezer evap . Freezer evap was showing frost pattern . Customer said unit is turning on and off . All compartments not cooling . Fresh food evap has full frost pattern. Ordering control boards . Unplugged deli drawer UI for not responding to touch . That board can cause DC shorting . Customer will monitor unit ; ordrng 1 W11092503 (panel-ui) and 1 W11092502 (panel-ui) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec)

Near Pathway Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced user interface and main control in back . Customer will monitor.

Near Brick Landing Pl, Webster, NY 14580
James J.

James J.

RANGE WHIRLPOOL WML55011HB4 Q1 n. Q2 n. Q3 n. Unit has stress fractures in plastic trim that attaches to door glass issue does not appear to be from misuse. Replaced door. Customer is to monitor. Issue most likely defective plastic

Near Spring Tree Ln, Rochester, NY 14612
James J.

James J.

DISHWASHER KITCHENAID KDTE404DSS0 Q1 n. Q2 n. Q3 n. All rails broken and bearings falling out. Service pointer for upper rails. Lower rails at cost. S22916 parts and labor for upper rack disengages ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259785 (track) and 1 W11259786 (track)

Near Torrey Pine Dr, Rochester, NY 14612
Steve M.

Steve M.

DRYER ROPER RED4516FW0 "Replaced rear panel, chute and blower for dented causing excessive noise."

Near Owens Rd, Brockport, NY 14420
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW8500DC5 Q1 no Q2 no Q3 no Complaint of no power to UI. Was flashing F6E2. Tested panel and unit is unresponsive. Power cycled unit and reseated UI harness. UI is turning on. F6E2 is stored. Ordering control and UI.; ordrng 1 W11209420 (ACU) and 1 W11095624 (UI)

Near Montgomery Glen Dr, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR GE GSL22JFXALB Found the freezer section had build up of ice . Unit does not have water going to it . Defrosted ice block and unplugged ice maker . . Checked gaskets . Gaskets are sealing . Customer will monitor

Near Woodsboro Farms, Webster, NY 14580
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noComplaint of door opening during dry cycle. Door shuts well however pulls open too easily. Ordering parts for door.Sr7728866076- advised strike may need to be manipulated to make for a better close. If not strike panels may be warped.; ordrng 2 WP3387565s and 1 W11371722 and 1 W11376139 and 1 W11366436 and 1 WP3389441 (Catch)

Near N Clinton Ave, Rochester, NY 14605
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit freezing food near back and lights intermittently turning on on UI. Replaced thermistor and called tech line. They had me set freezer damper to max and block 50% of air return vents. Customer is to monitor. SR 7728741583

Near Sierra Rd, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR GE ZIS420NMB 0 degrees in freezer and 37 in fresh food with my temp probe . Unit is reading 9 in freezer and 37 in fresh food. May need sealed system work . Customer will contact GE about unit .

Near Cambray Dr, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDC03IVBL4 Dispenser not working .found that it was not plugged in all the way . Plugged in and tested in diagnostics. Unit tested good .

Near Cambray Dr, Fairport, NY 14450
James J.

James J.

REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Unit leaking. Ff evap frozen. Defrost drain clogged. Defrosted coil and drain. Thermistor passed. Customer is to monitor. S16360 labor

Near Forest Glen Dr, Hilton, NY 14468
Evan E.

Evan E.

WASHER AMANA NTW4516FW3 Customer stating that unit is clicking and will not lock. Discovered f5e1 for lid lock fault. Tested lock and discovered lock was failing. Replaced lock and tested unit. Unit tested good ; used 1 W11307244 (LATCH) from stock

Near Fernwood Ave, Rochester, NY 14621
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Customer stated that unit is not drying at all. Checked incoming voltage and discovered that L2 terminal on terminal block was very loose causing issue. Tightened terminal to block and tested unit. Unit tested good

Near Lake Ave, Rochester, NY 14613
James J.

James J.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Icemaker not cycling. No water. Valve is energizing. Removed water line and flushed air out to icemaker fill tube. Reconnected and tested. Unit functions properly.

Near Winter Hazel Ct, Rochester, NY 14606
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2466QF4A Customer stated that control would not respond to commands. Upon inspection discovered that triac on control had burned up at terminal causing issue. Control willNeed to be replaced. Customer does not want to proceed at this time. Collecting service call fee

Near Wildflower Dr, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB9979SKZ0 Q1 no Q2 no Q3 no Complaint of drain problem. Disassembled drain and found metal piece in drain. Ordering new drain pump.; ordrng 1 W11412663 (Drain pump)

Near Macedon Pkwy, Macedon, NY 14502
Tanner R.

Tanner R.

WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 no Complaint of no spin/drain.Following stored errors:F7E9 locked rotorF0E9 off balance pause F0E5 off balance loadF0E3 overload Ran drain via manual diagnostics and drain tested good. Hand spin basket without issue. Ran heavy agitate and high spin and unit tested good. Drain issues will cause a no spin. Customers drain set up may have contributed to drain issues. Lid locks. No repair recommended for this unit.

Near Macedon Pkwy, Macedon, NY 14502
James J.

James J.

REFRIGERATOR GE ZISW42EMB Q1 n. Q2 n. Q3 n. Unit not cooling compressor rattles whole fridge and short cycles. Evap fan not running. Defrost timer ticking loudly. Water dispenser not functioning. Need parts sealed system. Will charge for water valve on return visit. Valve 35 plus tax ; ordrng 1 WR57X10051 (water inlet valv kit) and 1 WR60X30349 (evaporator fan motor) and 1 WR86X25269 and 1 WR87X10082 (refrigerator compres) and 1 WR9X502 (timer defrost)

Near Thomas Maria Cir, Webster, NY 14580
James J.

James J.

WASHER MAYTAG MHW6630HW0 Q1 n. Q2 n. Q3 n. Unit leaking around dispenser. Need dispenser. ; ordrng 1 W11465533 (DISPENSER. )

Near Drake Rd, Hamlin, NY 14464
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRS322FNAH01 Q1 no Q2 no Q3 no Complaint of lights flickering in both compartments. Reseated connection on top light in FF section and issue resolved itself. This has been a recurring issue with this unit. Advise customer to replace light to avoid on ongoing basis. Customer has extended warranty and will be reaching them for a dispatch to cover repair. Marking job completed and new appointment can go through via warranty dispatch.

Near Ontario, NY 14519
Dave F.

Dave F.

RANGE WHIRLPOOL WFE505W0HW2 Called techline SR 7728874182 . steam clean only heats once and then never again . Techline said to replaced the control . Ordering control Aqua lift . 877-258-0808 ; ordrng 1 W11314393 (cntrl-elec)

Near Bucklebury Hill, Fairport, NY 14450
Dave F.

Dave F.

RANGE KITCHENAID KEBC107KBL0 Could not get unit to show PF control . Reseated connections at control board . Did see some marks on board from heat . Unit has 240 volts going to it . Customer says it hasnt done it in a while .

Near Cambray Dr, Fairport, NY 14450
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF989SDAF00 Q1 n. Q2 n. Q3 n. Unit not cooling below 50deg. UV dye coming from defrost drain. Service pointer for pin holes in ff evap. S71233 parts and labor; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s

Near Norton St, Rochester, NY 14621
Tanner R.

Tanner R.

REFRIGERATOR KITCHENAID KBRS20EVMS4 Q1 no Q2 no Q3 no Complaint of unit leaking Onto floor. Inspected freezer compartment and found sheet ice on bottom. Defrosted freezer compartment. Inspected drain tube and found debris in duck bill off drain tube. Removed debris and trimmed duck bill to prevent debris build up going forward.

Near Turnberry Ln, Pittsford, NY 14534
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F7E6 unable to reach target RPMF7E5 motor faultRan auto diagnostics and completed without issue. Ran tachometer speed test and unit tested good.Rechecked errors and unit stored F7E1. SR7728870252- advised by tech line that due to intermittent issue and unit testing good to replace ACU and Shifter. Ordering ACU and shifter.; ordrng 1 W10480104 and 1 WPW10006355 (Shifter)

Near Bittersweet Rd, Fairport, NY 14450
Dave F.

Dave F.

WASHER WHIRLPOOL LSR8444LQ1 Wash pump was leaking . Replaced pump and tested unit . Tested good .; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3363394 PUMP

Near Heather Ln, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT318FZDW06 Replaced drier and charged. After twenty minutes of running the evap barely frosted. Tested pressure and it was I. Vacuum. Checked for leaks and found none. Returning to install evaporator. ; dspstn on spec-tagged invntry: 1 W11407409 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYM00 The refrigerator had a plugged drain. Removed duck bill in reAr of unit and cut a little and removed debris inside. Put in manual defrost to remove ice in evaporator area.

Near Webwood Cir, Rochester, NY 14626
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL MDB4949SDZ0 "Q1 no Q2 no Q3 no Complaint of unit leaking water. Ran unit for approximately 20 minutes. Unable to reproduce customer complaint. Felt insulation behind front panel near dispenser and is dry. Removed front panel and inspected for signs of water and found none. Customer is going to continue to monitor unit for two weeks to see if issue persists. Debris in between door and gasket may have caused temporary leak, if leak returns a new gasket will be installed on next appointment.; ordrng 1 W11177741"

Near Farm Field Ln, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "35 in fresh food section . 0 in freezer. Temps are correct for settings . Customer states whole unit turns on and doesnt turn back on . Unplug unit and plug back in unit runs. Compressor runs every time . Heater is working.there is no frost build up . Evap fan is working .Ordering control W11035836 and start device ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10448874 (start-dev), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Near Clinton St, Brockport, NY 14420
Dave F.

Dave F.

COOKTOP GE JBS10DF1WW Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)

Near Crerand Cir, Rochester, NY 14606
James J.

James J.

REFRIGERATOR KITCHENAID KSRS27QAWH10 "Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"

Near Lake Shore Blvd, Rochester, NY 14617
Evan E.

Evan E.

RANGE ELECTROLUX EW30IS65JSB Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or “self check” failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)

Near Paperbark Ln, Webster, NY 14580
Steve M.

Steve M.

RANGE HOTPOINT RGB526DEH3WW "Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"

Near Cunningham St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR GE SSL27RGRABS "The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"

Near Spencer Rd, Rochester, NY 14609
Dave F.

Dave F.

WASHER WHIRLPOOL WTW6120HW0 Unit load and go not working . Calibrated unit ran auto diagnostics. .adjusted the load and go to 2x . Unit is filling with soap now . If problem persists order W11220230 water valve.

Near Marino Dr, North Chili, NY 14514
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)

Near Richs Dugway Rd, Rochester, NY 14625
Tanner R.

Tanner R.

WASHER MAYTAG MVW6230RHW0 Q1 no Q2 no Q3 no Complaint of no spin/wet clothes.F7E7 motor speed faultF2E1 HMI stuck buttonF9E9 long drain Ran auto diagnostics and cycle completed normally. Power tested control board and passed. Tested motor circuit and passed.SR7728842224- Advised if voltages are good that friction is causing issue. Removed tub to confirm no garments in outter basket causing friction. Inspected belt and pulley and no signs of rubbing. Ran high speed test and unit appeared to spin well however still logged F7E7 error. Manufacturer did not have repair reccomendation.Ordering new gearcase. Friction from drive shaft could be causing basket to spin slowly. ; ordrng 1 W11423758 (Gearcase)

Near Hidden Creek Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Evaporator is frosted up . Went into diagnostics. Defrost thermistor tested open. Changed control board . Defrost sensor is now reading good . Replaced wire harness inside cabinet to thermistor. Defrosted unit and foil taped and zip tied thermistor. Unit tested good . Customer will monitor. Called techline and documented call . Techline hung up before I got the SR #

Near Eastview Commons Rd, Rochester, NY 14624
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 "Unit not finishing cycles Getting cold water . Found the connection to the water valve for cold was not in . Installed and tested unit . Tested good , calibrated unit ."

Near Dakota St, Rochester, NY 14611
Evan E.

Evan E.

WASHER GE GTW840CPNDG Customer stating that unit is leaking from bottom of machine and won’t spin out load properly. Checked for error codes. Unit displaying code 26 for off balance load. Ran test cycle and observed unit filling. Customer is using too much soap due to auto dispensing system advised customer to turn off auto dispenser and fill unit by hand to ensure accurate amount is used. Also discovered that machine itself isn’t leaking it is actually sink that unit is draining water into. Unit itself tested good

Near Rocket St, Rochester, NY 14609
Evan E.

Evan E.

DRYER WHIRLPOOL WHD560CHW0 Customer stated that unit is experiencing long dry times. Checked for error codes. No codes are present. Ran test cycle and observed unit. Unit is heating as it should. Advised customer that unit is a heat pump dryer therefore it will take much longer that a normal gas or electric dryer. Explained that timed dry will yield the best results. Unit tested good otherwise

Near Court St, Rochester, NY 14604
James J.

James J.

DRYER WHIRLPOOL MGD8630HW1 Replaced parts and bent panel so it's not contacting drum. Need W11310043; ordrng 1 W11310043 (panel)

Near Whistlers Cove Ln, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM404ESS0 Replacing lower spray arm due to original spray arm being cracked causing unit to leak. Replaced spray arm. Tested unit. Unit tested good

Near Waterbury Ln, Rochester, NY 14625
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F8E2 inlet valve electrical problemUnit fills properly.Started wash cycle and motor intermittently runs. Measuring voltage from control however control power is intermittent. When getting voltage motor still under performing. Ordering new control and motor.; ordrng 1 W11348061 (ACU) and 1 W11416362 (Motor sump assembly)

Near Orchard St, Walworth, NY 14568
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit is very loud while in spin. Upon inspection discovered that lower bearing is failing causing issue. Used bearing repair kit to replace all parts. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Replaced control . Compressor and UV drier . Unit is now cooling as expected

Near Mt Read Blvd, Rochester, NY 14611
Steve M.

Steve M.

DRYER WHIRLPOOL WGD9400SW2 "Replaced all four roller supports and idler for excessive noise. Cleaned out lint from inside dryer. Tested vent after repair and found venting is restricted. Informed customer. ; used 1 279640 (PULLEY-IDLER), and 1 4392067 (REPAIR KIT) from stock"

Near Clover St, Pittsford, NY 14534
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL GR2FHTXVB00 Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)

Near Perrin Dr, Irondequoit, NY 14622
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SFE4 Q1 no Q2 no Q3 no Complaint of broken rails. Inspected rails and they have failed. Replaced with upgraded assembly. Tested unit and unit tested good. Repair covered under S22916.Verbal signature acknowledged.

Near Creekside Ln, Rochester, NY 14618
James J.

James J.

FREEZER WHIRLPOOL WRT311FZDB01 New doors are worse than previous door. Doors have swirl marks on them. Shipper is not covering doors with plastic while inside shipping box. ; ordrng 1 LW10599396! (DOOR) and 1 LW10599399 (dor-fip)

Near Olde Harbour Trail, Rochester, NY 14612
James J.

James J.

WASHER MAYTAG MVWB835DC4 Q1 n. Q2 n. Q3 n. Complaint of noise from unit. Tested washer and all noise were normal. Water hazard Fault. Cleared code and ran calibration. Inspected drain hose. Customer is to monitor.

Near Rangers Court, Rochester, NY 14612
Steve M.

Steve M.

WASHER WHIRLPOOL WFW85HEFW1 Tested washer and found no abnormal noises. Tested in auto diagnostics and with load of towels. Could not recreate noise

Near Aden Hill, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good

Near Lake Mist Trail, Ontario, NY 14519
Tanner R.

Tanner R.

RANGE WHIRLPOOL RS575PXR0 Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)

Near Perrin Dr, Irondequoit, NY 14622
Evan E.

Evan E.

REFRIGERATOR JENN AIR JFC2290REM00 Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good

Near Lake Rd, Webster, NY 14580
Steve M.

Steve M.

DRYER WHIRLPOOL WHD5090GW0 Found the filter had cone off abs was stuck in blower and the motor could not turn well causing F15 error.

Near Rockingham St, Rochester, NY 14620
Tanner R.

Tanner R.

WASHER MAYTAG MVWX655DW1 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged.

Near Hunters Run, Pittsford, NY 14534
Steve M.

Steve M.

WASHER MAYTAG A282 Found timer not sending power to motor. The timer is no longer available. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT and 1 W10820036 SWITCH

Near Willmont St, Rochester, NY 14609
Tanner R.

Tanner R.

DRYER KENMORE 110.680628 Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged

Near Valewood Run, Penfield, NY 14526
James J.

James J.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced gasket and vent parts. Unit leaking with new gasket. Installed original door gasket and unit no longer leaking.

Near Bennett Rd, Hilton, NY 14468
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door

Near Aristocrat Cir, Spencerport, NY 14559
James J.

James J.

FREEZER WHIRLPOOL WRX988SIBM03 Tested unit in diagnostics and everything passed. Disconnected wire connections on icemaker and icebox fan and reseated. Lowered freezer temp. Customer is to monitor. If problem persists replace W10846539

Near Daffodil Trail, Rochester, NY 14626
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.

Near Webster, NY 14580
Tanner R.

Tanner R.

DRYER MAYTAG MDG9306AWW Q1 no Q2 no Q3 no Complaint of no heat. Started unit and initially had heat but burner did not stay lit. Ignitor is glowing. Needs new coils. Replaced coils. Tested unit and unit tested good.Verbal signature acknowledged ; used 1 279834 (COIL KIT) from stock

Near Marion St, Rochester, NY 14610
Tanner R.

Tanner R.

WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274

Near Winona Blvd, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced fan evaporator motor for not cooling unit. Unit is now working as expected.

Near William St, Dansville, NY 14437
James J.

James J.

RANGE KITCHENAID KFGG500ESS2 Q1 n. Q2 n. Q3 n. Unit takes twice the amount of rime to cook. Found burner intermittently not igniting. Cleaned igniter surface and tightened connections on dsi board and igniter. Tested several times. Customer is to monitor. If problem persists replace dsi board and bake igniter. WPW10511278; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND

Near Josies Ln, Rochester, NY 14616
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock

Near W Jackson St, Palmyra, NY 14522
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4949SHZ1 Found soap stuck in dispenser. Removed soap and dispenser door is working. Left preordered part with customer. Recommended customer run hot water at sink and use high temp wash. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Witherden Rd, Marion, NY 14505
Tanner R.

Tanner R.

WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged

Near Garford Rd, Irondequoit, NY 14622
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW4855HW1 Customer stated they cancelled appointment

Near Ellington Rd, Rochester, NY 14616
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7500GC2 Q1 no Q2 no Q3 no Dispatched to repair dryer under warranty however customer complaint is for washer. Customer advised with no proof of purchase I cannot service washer under warranty. Customer declined COD service.

Near Ardella St, Rochester, NY 14606
Tanner R.

Tanner R.

DRYER MAYTAG MEDX550XW0 "Q1 no Q2 no Q3 no Complaint of no heat. Ran unit and heat never turns on. Checked power and found L2 on block has burnt. Checked power at block and did not measure 220V. Checked power at plug and measured 209VAC at L1 and L2 and 120VAC to ground from L1,L2. Replaced terminal and power cord. Tested unit and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL , used 1 PT500 (Power cord) from stock"

Near Gregory St, Rochester, NY 14620
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.

Near Amber Hill Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found some frost on interior of freezer. Light switch was stuck closed. Removed frost and caulked liner. The refigerator tests good

Near Howland Rd, Shortsville, NY 14548
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Found heater wire was unplugged causing unit to not defrost. Plugged in wire and heater works. Defrosted and refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Taylor Rd, Clifton Springs, NY 14432
James J.

James J.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Q1 n. Q2 n. Q3 n. Unit not cooling due to frozen fresh food evap. Defrosted evap and changed defrost to 8 hour. Checked door seals Replaced evap thermistor and defrosted evap. S16360 for labor; used 1 W10383615 (

Near Totem Trail, Rochester, NY 14617
James J.

James J.

DISHWASHER FRIGIDAIRE FGHD2465NF1A Replaced broken cable on lh side and reused original spring. Replaced lower door seal.

Near Parr Cir, Rochester, NY 14617
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stating that unit will not advance cycle and lid will not lock. Checked for error codes. Unit displaying code f5e2 for lid lock failure discovered that lock will not actuate during test cycle but will work in manual test mode. Replaced control and tested unit again. Lock is now actuating as it should during test cycle and all other cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL

Near Masseth St, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Ice maker fill tube was frozen . Checked customer water pressure was good . Defrosted fill tube . Defrosted ice build up in freezer section . Tested unit . Tested good

Near Quaker Meeting House Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

DISHWASHER FRIGIDAIRE FGHD2433KW1 Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good

Near South St, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Unit has been making ice since last Visit. Customer opted to not repair. Refund credit of 104.99 for part

Near Parr Cir, Rochester, NY 14617

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