"Drip pan full. Ran unit for 30 minutes on express wash, no drips. Contacted techline. SR#7741887570 Techline advised customer may be improperly loading unit. Advised no repair at this time, requested customer take picture of how bottom dishwasher rack is loaded next time issue arises."

Found one of the roller Wheels locked up causing the smell and noise so I put a dryer repair kit on and tested the unit and there the noise went away and I instructed the customer the smell might linger for a little bit due to some rubber residue on the drum I was unable to scrape off so I instructed the customer to monitor it but not be concerned if it's still smells right away; used 1 4392065 (REPAIR KIT) from stock

Water line is frozen so it defrosted the water line and cycle ice maker

Control board constantly sending power to the pump. Replaced control board and tested unit

Tried to get ice maker to cycle so I can test and see if the water line was frozen but the ice maker would not cycle. I detached the ice maker and inspected it closely and found that the wires at the ice maker have become disconnected when I was here for the last service call so no power was getting to the ice maker. Plug the wires back in and the ice maker cycled and filled with water