Customer states unit has been moving excessively during spin. Found unit installed with wooden shins under feet. This is causing the machine to move on the floor. Removed shims and leveled the unit with the feet firmly on the floor. Tested ok.

Customer canceled service.

Customer stated that unit has stopped working several times during a wash cycle and had to unplug to reset in order to restart a cycle. I could not get the unit into service diagnostics. I confirmed that all buttons on UI are working. Ordering control W11200557 and harness W10915405. ; rqstng P&A on 1 W11200557 (Control) and 1 W11106749 (UI harness)

Customer states no ice production. Found icemaker not working. Ran diagnostic test icemaker will not cycle. Ordering Icemaker and heater.; ordrng 1 W11579560 (Icemaker) and 1 W11226501 (Heater)

"Customer stated that unit is not working. Upon arrival the unit was unplugged. I could not get the unit into the diagnostic mode as the UI is not responding to commands. Outlet tested good. I noticed that the inlet valve is plugged and the gearcase is leaking oil. Also the lid is separating and is falling apart. Ordering control W11182868, console W11125152, inlet valve W11220230, lid W11101059, gearcase W11393685, rotor W10754161 and Washplate W10775188; rqstng P&A on 1 W11182868 (Control) and 1 W11125152 (Console), ordrng 1 W11220230 (Inlet valve), rqstng P&A on 1 W11101059 (Lid) and 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10775188 (Washplate)"