"Customer stated unit would turn on but cycle wouldn't start. I diagnosed unit checked fuses, found error code F01 for a primary control fault. Relay is not opening and sending power to motor. I gave customer a quote for repair but she needs to do some research and see if it's worth it. If customer calls back and wants repair order WPW10132445."

Customer states that unit is still shutting off randomly. I called techline again to ask what else could be going on. Techline had me put unit into a diagnostic mode and test every component individually. When doing so unit did not trip breaker. They stated that it's something with the outlet and not the refrigerator.

Customer stated unit was not starting a cycle. Diagnosed unit found door strike to be broken and causing unit not to be able to lock. Ordering door strike.; ordrng 1 W11457841 (Strike)

Replaced left front burner switch. Tested burner out. Burner is responding to commands and working properly.; dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH

"Customer stated he had an electrician come check out breaker box and all outlets, stated that they were good and no issues. I called whirlpool to get this documented and to ask what could cause that. I was told an exposed wire or something making contact. I took off back panel and made sure everything was grounded. Also took off freezer panel and checked heating element and all connections. I suggested customer plugs unit into a different outlet to see if they get same result or not. Sr 7734222222"