Could not get basket out . Called EE tried different things I could not get it out . Put PB blaster in the bearing to help loosen it up for next trip; schdld next appmnt for 6/16 WED !

Customer is stating that unit will not spin out correctly. Checked for error codes. Unit displaying f0e5 code for off balance load. Removed agitator and inspected drive hub. Drive hub teeth are worn away. Replaced drive hub and ran test cycle. Basket has too much play in it and is very loose on drive shaft. Ordering basket and agitator. ; ordrng 1 W10752719 (BASKET ) and 1 W11161960 (AGITATOR )

Customer stated that upper oven would not heat. Discovered that ignitor was receiving 120v but failing to glow. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Complaint is that clothes are not drying . Checked venting with tester . Tested good had good air flow in lint trap area . Checked cycling on and off temperatures. They were good . Spoke with customer about cycles used and is using correct cycles and isnt doing mixed loads. Talked about load sizes . Customer will try unit with recommendations. Washer is on max extract for spin .

DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced wash sump . Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR