"Customer stated unit sounded like metal was banging in drum. Ran diagnostic cycle and found no abnormal noises. Inspected rotor and shocks, all properly secured. Inspected top and found counter weight bolt slightly loose possibly causing noise. Tightened bolt, unit checks good."

"Customer stated wouldn't agitate,spin, or drain. Checked and found no error codes. Ran diagnostic cycle, drain pump is turning on not draining water, no obstructions in pump. Unit needs a new drain pump W11399437. Customer wants to consider options will call for repair.; rqstng P&A on 1 W11399437 (Drain pump) and 1 Sh15 (Shipping), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

Customer stated unit is working in the freezer but does not cool in the fresh food section. I diagnosed unit found the issue to be the evaporator fan not working. Fan is getting 120v but does not spin. Ordering new fan. ; ordrng 1 WP2315539 (Fan motor)

"Replaced stator, control, and hot water valve. Ran diagnostic test no codes. Unit is operating as designed."

Replaced water dispenser pad. Unit is operating as designed.