Customer stated that unit is starting a cycle but then stops and drains. Error code F7E1-wash motor failure. Connections tested good at motor and control. Ordering sump assembly W11460946 and control W11629914; ordrng 1 W11460946 (Sump assembly) and 1 W11629914 (Control)

Customer states that unit is not powering on. After inspecting unit i discovered that the unit is not getting 240v and is only receiving 120v. I explained to the customer that the unit needs 240v to operate and suggested that they call an electrician. Unit tested good

Customer states F3E2 error code. Ran diagnostic test found F3E2 and F9E1 error codes. Found bad drain pump bad washer top door. Bad gearcase and frame is excessively rusted. Customer declined repair and will buy a new unit.

"Customer stated that unit will not start a cycle. Error code F5E3-lid unlock fault and F2E1-stuck key. I ran a diagnostic test cycle in which the unit operated normally. Calibrated unit. I then started a normal cycle with a load of laundry while explaining to the customer how the unit works, cycle selection, how much HE detergent to use and how to load the unit. Unit tested good."

"Customer stated that unit is getting too hot while baking. Error code F3E2-over temp. After inspecting unit temp sensor tested good, control tested bad. I quoted customer for the control replacement but they declined the repair."