"I found that the cam had come loose causing the belt to fall off and break apart. Replace the cam and the belt and tested unit; used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"

Customer states that the unit used to leak maybe once a month and in the past couple weeks it's been leaking every time. There is also an f9e1 error code present for a long drain. I checked the pump filter and it was completely full and not letting water get through to the pump. I emptied out the filter and tested unit on a diagnostic cycle and the drain pump works fine and there's no leaks.

The door on the left hand side was lower than the one on the right hand side causing the doors to be unleveled. I adjusted the doors so they are level. Customer also had some concerns with the doors closing hard. I inspected the doors and could not find any issues and they are closing the way they are due to normal Mullion operation

Customer states that unit has an intermittent issue where it won't light up the whole panel and the door will stay locked with the pump running. I put the unit in diagnostics mode and did a UI panel test and all buttons respond correctly. I ran a diagnostic cycle and all systems check okay with no error codes stored. I recalibrated the board and instructed customer to use and monitor the unit

Replace gear case and wash plate and tested unit. Unit is operating correctly there is no more squealing noise and I checked underneath during operation to ensure that the gear case was not leaking and made a good seal against the outer tub; dspstn on spec-tagged invntry: 1 W11510461 WASHPLATE