Removed curtain from under agitator. The agitator is seized in place. The agitator needs to be replaced to prevent this from happening again. Resceduled for tomorrow to install agitator bolt. Customer is going to think about repair. ; rqstng P&A on 1 W11161960 (Agitator) and 1 Sh15 (Shipping)

Customer has a service contract. Customer is going to call service contract and have us dispatched.

Tested washer and found no error codes. The washer was paused on arrival. The washer drain as expected. Found the washer would squeal when going into spin.. replaced belt and the washer tested good. ; used 1 W11239857 (Belt) from stock

Ordering main control for persistent out of balance loads and walking while spinning. ; ordrng 1 W11322903 (Acu)

"Frost build up inside freezer compartment. Frost had melted and refrozen inside drain tube and vent for the cold air to enter the fresh food section causing it to be warmer than it should be. Defrosted freezer compartment and cleared drain tube and cold air vent. Door was possibly left open causing the frost build up. Tested heater in diagnostics, tested good. Tested evap fan, tested good. Tested compressor, tested good."