Unit not drying properly or sounding end of cycle alarm. Found faulty control and UI. Ordering console and UI.; rqstng P&A on 1 W11441687 (Control) and 1 W11413567 (Console)

Customer could not get drain pump to shut off and was unable to start a cycle. Found that drain pump starts running when unit is plugged in. Held in start/pause button until drain pump shut off. Found no stored error codes. Unit operated as expected after. Customer to monitor. If problem persists preorder control W11170319.

"Customer stated washer shaking alot. Checked and found F0E7,F0E3. Washer had several towels, comforter, and sheets in tub, started to shake immediately. Removed ran diagnostic cycle all functions as expected. Talked to them about overloading washer and effects it has. Washer checks good."

Replaced control due to frost build up in freezer and no cool in fresh food section. Customer will monitor and call back if problem persists.

Replaced induction module and user interface harness. Unit tested good.