"Unit will not spin in normal operation, will spin during spin test in diagnostics. Ran drain and spin cycle with empty basket and unit will not advance beyond 10 minute mark and time will reset back to 13. Unit is sensing unbalanced load even without laundry. No software update available through service tool. Ordering control board.; ordrng 1 WH22X36858 (Control)"

"Unit has F8E1 error code and cold water is slow to fill. Found debris in valve screen. Cleaned screen on washer and tested, unit tested good."

Unit has failed wash motor and sump screen damaged. Need sump and screen.; ordrng 1 WPW10463906 (Screen) and 1 W11025157 (PUMP&MOTOR)

Customer complaint of wet clothes at end of cycle. Tested in diagnostics all functions check good. Ran rinse and spin cycle with full load of laundry and unit completed cycle. Software is up to date. Advised customer on balanced loads. Unit operating as expected.

"Customer complaint unit not heating enough. Oven operating slightly below set temp. Calibrated oven up 10 degrees, unit checks good. Customer to monitor."