Customer stated that lid lock is broken. After inspecting unit i found that the strike is broke. I replaced strike. Calibrated unit. Ran a diagnostic cycle in which the unit operated as intended. Left part with customer. Unit tested good ; used 1 W11457841 (Strike) from stock

Model and serial number did not match the unit in the ticket. Unit is no longer under the manufacturers warranty. Customer had a Lowes warranty and i explained to them to call and get the unit dispatched correctly

"Customer stated that the unit is not drying and that the door is hitting the cabinet. No codes. After inspecting unit i found that the unit had dropped on one side causing the door to hit the cabinet and not close, i adjusted the feet to allow door to close. Ran a diagnostic cycle in which the unit operated as intended, i confirmed that the heater tested good and that its receiving the proper voltage when the unit calls for it. I also explained to the customer about cycle selection and using rinse-aide. Unit tested good"

Plugged in unit and let it run for 20 min. Found full frost pattern developing.

Customer stated that unit is not working. Error code F7E1-wash motor failure. I ran a diagnostic cycle in which i confirmed that wash motor is not working. Ordering sump assembly W11633261; ordrng 1 W11633261 (Sump and motor)