Near Rochester, NY 14623
Dave F
Job Details:
10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0
Replaced drain pump . Tested unit in diagnostics. No error codes . Unit tested good
Near West Henrietta, NY 14586
Steve
Job Details:
10/28/2019
REFRIGERATOR WHIRLPOOL WRS325FNAM01
Replaced led light in freezer for no light in freezer. The lights are working as expected. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT
Near Rochester, NY 14617
Dave L
Job Details:
10/28/2019
WASHER WHIRLPOOL WTW4930XW3
Replaced actuator and gear case due to motor fault and a worn bearing. Ran calibration and tested in diagnostics. Unit tested good
Near Rochester, NY 14620
Steve
Job Details:
10/28/2019
WASHER MAYTAG MHW3505FW1
"The bolt holding rotor the tub is sheared off inside shaft on back of tub. Ordering tub, rotor and bolt. ; rqstng P&A on 1 W10901030 (tub-outer) and 1 W11253212 (BOLT) and 1 WPW10544980 (rotor)"
Near Pittsford, NY 14534
Steve
Job Details:
10/28/2019
DISHWASHER FRIGIDAIRE FGID2466QF4A
Uninstalled and reinstalled door latch for door not latching. The door latch is working as expected now.
Near Pittsford, NY 14534
Steve
Job Details:
10/28/2019
REFRIGERATOR GE PGCS1RKZHSS
"Replaced main control for lights not working and user interface blinking and unresponsive. The lights work, the compressor turned on and user interface is working as expected. The refrigerator tests good."
Near Rochester, NY 14623
Shaiman
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Replaced cord. Repair successful.
Near Fairport, NY 14450
Evan
Job Details:
10/25/2019
OVEN GE JTP56S0D1SS
Replacing oven racks due to old racks corroding. Replaced racks. Unit tested good
Near Canandaigua, NY 14424
Dave F
Job Details:
10/25/2019
WASHER WHIRLPOOL WFW5620HW0
Replaced user interface for no accepting selections. Tested unit in auto diagnostics. Unit tested good .
Near Victor, NY 14564
Dave F
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KRFC300ESS03
Water at dispenser slow . Tested dispenser water valves are working . Turn on and off water valve at the line to clear debris . Found water line behind unit was bent and not allowing flow was well . Tested unit . Water is now flowing as expected .
Near Palmyra, NY 14522
Dave F
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL ARB220ZCW
Replaced water valve for not filling icemaker. Cycled ice maker. Tested unit . Tested good.
Near Sodus, NY 14551
Dave F
Job Details:
10/25/2019
WASHER ELECTROLUX EFLS517STT0
Drain pump not turning on . Replaced drain pump . Cleaned filter . Tested unit . Tested good .
Near Sodus, NY 14551
Dave F
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KFIS29BBBL03
"Water not dispensing. Frost in the top left and right corners of the freezer . 37 degrees in fresh food section . 3 degrees in the freezer . Deli drawer control is on . Unplugged control plugged unit in water dispenser did not work . Unplugged unit and then plugged control in . Water dispenser started working . Called techline SR 7726183997 . Checked gaskets , checked fans . Customer will monitor unit . If problem persists order W11380560 control and service kit W10864518"
Near Webster, NY 14580
Dave F
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00
25 in fresh food section and 5 in the freezer . SR 7726185364 . Found the damper in the freezer was set to min meaning the freezer will be warmer and the fresh food section colder . Adjusted to max . Gaskets are sealing . Evap fan is working . Customer to monitor. Checked thermistor in diagnostics did not say there was a fault . If problem unit may need thermistor and control .
Near Farmington, NY 14425
Dave F
Job Details:
10/25/2019
FREEZER MAYTAG EV161NZTQ02
Drain pan had moved causing the drain hole to freezer . Defrosted drain and fixed drain pan to not move with foil tape . unit is cooling and tested good .
Near Caledonia, NY 14423
Steve
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL ED22TEXHW02
Found the fill cup on ice maker full of ice. Removed ice and ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Churchville, NY 14428
Steve
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Replaced left door for dent on arrival. Replaced scratched handle. The refrigerator tests good.
Near Farmington, NY 14425
Evan
Job Details:
10/25/2019
WASHER WHIRLPOOL WFW5620HW0
Customer stated that unit is still leaking from dispenser after being replaced. Upon inspection discovered that dispenser is not seated up against frame of machine as it should allowing water to drip through bottom. Ordering new dispenser. Also ordering water valve as precaution; ordrng 1 W11316256 (DISPENSER ) and 1 W11318755 (DISPENSER )
Near West Henrietta, NY 14586
Steve
Job Details:
10/25/2019
DISHWASHER MAYTAG MDB8959SFZ4
Found the water line run directly to water tank. The water line is long and cold water does not get purged from line when running hot water at sink. Customer is going to call plumber.
Near Victor, NY 14564
Evan
Job Details:
10/25/2019
OVEN WHIRLPOOL WOD77EC7HB00
Customer stating they cannot select any functions on UI. Upon inspection discovered unit was in store demo mode causing issue. Removed unit from demo mode and tested ovens Lower convection fan is very noisy. Ordering convection fan. ; ordrng 1 W10860984 (CONVECTION FAN )
Near Rochester, NY 14625
Dave L
Job Details:
10/25/2019
REFRIGERATOR AMANA ABB1922FEQ
Checked unit for abnormal noises. Customer had a recording. Unable to recreate. Checked fans damper and defrost cycle. Noise is likely coming from the compressor based on the recording. Quoted 791.00 for replacement compressor. Customer is not interested in a sealed system repair on this unit.
Near Macedon, NY 14502
Evan
Job Details:
10/25/2019
DISHWASHER KITCHENAID KDTE204DBL0
Customer stated that unit would not respond to commands and door was falling on right side.Upon inspection attempted to get unit into diagnostic. Keypad would not respond. Replaced keypad. Ran diagnostic cycle. Unit completed cycle as it should. Door cable on right side has snapped. Ordering door cable ; ordrng 1 8194001 (DOOR CABLE KIT )
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
MICROWAVE JENN AIR JMC3415ES0
The customer is concerned with how long the convection bake function is taking too long. Checked microwave and bake element function. Unit is reaching the correct temperature set points
Near Rochester, NY 14625
Dave L
Job Details:
10/25/2019
REFRIGERATOR AMANA ABB1922FEQ
Checked unit for abnormal noises. Customer had a recording. Unable to recreate. Checked fans damper and defrost cycle. Noise is likely coming from the compressor based on the recording. Quoted 791.00 for replacement compressor. Customer is not interested in a sealed system repair on this unit.
Near Fairport, NY 14450
Evan
Job Details:
10/25/2019
RANGE WHIRLPOOL WFE515S0ES2
Replacing main harness due to L1 having thermal event at terminal block. Causing unit not to function. Replaced main harness. Tested all burners & oven. Also replaced oven rack due to unit missing rack. Discovered that oven light was intermittently working checked power for light at control. Control is not sending 120v to socket consistently. Ordering control; ordrng 1 W11122543 (CONTROL )
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Replace drier and evacuated the system for 25 min. Recharged and verified operation. Customer to monitor
Near Rochester, NY 14616
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00
Unit is not making ice due to no water supplied to the valve. Disconnected supply line and turned on into a bucket. No water at supply from the needle valve. Recommending that the customer replace the needle valve. Reconnected water line and left water shut off
Near Rochester, NY 14621
Steve
Job Details:
10/25/2019
REFRIGERATOR AMANA ART318FFDW
Replaced thermistor for freezing in fresh food section. Restricted air flow to console. Caulked liner and opened area around thermistor for better air readings.
Near Webster, NY 14580
Steve
Job Details:
10/25/2019
REFRIGERATOR JENN AIR JFX2897DRP02
"Replaced reservoir, water valve and filter housing for air entering line and dispenser leaking. The dispenser tested good."
Near Rochester, NY 14612
Dave L
Job Details:
10/25/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Removed ice from coil. Replaced cover and thermistors. Set unit for an 8 hour defrost. Customer to monitor
Near Rochester, NY 14606
Shaiman
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Customer reports the unit won’t drain, and the breaker pops at the beginning of cycles. Unit was full of water upon arrival. Drained unit with no issues. F5E1 error code stored. Ran a diagnostics cycle. Unit did not trip breaker at any point during diagnostic test; heater is also not causing any issues. Suspecting a bad breaker in the home. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Near Spencerport, NY 14559
Shaiman
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer concerned about unit not draining after cycles. Water was in unit upon arrival. Unit drained with no issues. F6E4 error code stored. Tested functions in diagnostics with no issues. Unit testing good.
Near Lima, NY 14485
Steve
Job Details:
10/25/2019
DISHWASHER MAYTAG MDB4949SDZ0
"F8e2 drain circuit F3e1Fae1F6e1Ordering sensor, drain hose and control for erratic behavior. ; ordrng 1 8269144A (drain hose) and 1 W10906430 (cntrl-elec) and 1 WPW10545278 (hose-drain) and 1 WPW10705575 (sensor), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Brockport, NY 14420
Shaiman
Job Details:
10/25/2019
DRYER WHIRLPOOL MEDC465HW0
"Scraping noise present. Disassembled unit & adjusted rollers. No noise present after reassembly. Disassembled unit again in attempts to recreate the noise. Could not recreate issue again. If problem persists, return with drum and maintenance kit. Customer monitor."
Near Phelps, NY 14532
Dave F
Job Details:
10/25/2019
WASHER WHIRLPOOL WTW7500GC0
Replaced control and user interface for unit not turning on . Calibrated unit . Ran auto diagnostics. Unit tested good .
Near Rochester, NY 14625
Steve
Job Details:
10/25/2019
WASHER WHIRLPOOL WFW94HEXL2
The control is acting erratic. The motor control is also not unlocking unit. The washer needs both controls. The customer is going to replace
Near Fairport, NY 14450
Steve
Job Details:
10/25/2019
OVEN WHIRLPOOL KSEG700ESS3
Found oven under heating 30 degrees. The Calibration was set to -20 Raised the temp to +20 degrees
Near Hamlin, NY 14464
Dave L
Job Details:
10/25/2019
WASHER WHIRLPOOL CAE2745FQ1
Replaced broken inlet valve and tested. Unit checking good
Near Rochester, NY 14626
Shaiman
Job Details:
10/25/2019
WASHER WHIRLPOOL WTW4816FW2
"Agitation, drain, spin, and latch working as they should. Unit testing good."
Near Rochester, NY 14609
Evan
Job Details:
10/25/2019
STACKED LAUNDRY KENMORE 11088752796
Replacing motor due to old motor seizing causing drum not to spin. Replaced motor. Ran test cycle. Unit tested good
Near Rochester, NY 14619
Evan
Job Details:
10/25/2019
DRYER MAYTAG MEDB835DW4
Customer stated that unit is now running but they are experiencing long dry times. Checked for error codes. Unit was displaying code f4e3 for restricted airflow. Checked vent discovered that vent is 2 sections. 2nd section of vent is clogged with large amount of lint. Advised customer to have vent cleaned. Unit itself is functioning as it should
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
DRYER WHIRLPOOL WED95HEDW0
"Customer stated that unit was squealing while in drum is spinning. Upon inspection discovered that idler pulley was seized causing noise. Used dryer repair kit and replaced pulley, rollers and belt. Rant test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock"
Near Brockport, NY 14420
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW
Frame is severely bent on bottom of the machine compartment unable to install air baffle. called Techline to document. Unit was not deemed unrepairable due to the baseplate being replaceable ordering baseplate and new air baffle per manufacturer sr7726185513; schdld next appmnt for 10/29 TUE !
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
OVEN MAYTAG MGR6775ADS
Replacing ignitor due to unit failing to light burner bar. Replaced ignitor. Ran test cycle. Unit tested good
Near Rochester, NY 14613
Shaiman
Job Details:
10/25/2019
WASHER MAYTAG MVWB865GC0
Customer states unit gets stuck at end of cycles then machine has to be unplugged to continue usage. F0E3 & F2E1 error codes stored. Replaced console. Repair successful.
Near Rochester, NY 14621
Shaiman
Job Details:
10/25/2019
WASHER AMANA NTW4516FW2
"Replaced control. F8E1 code stored after calibration. Discovered there is no hot water going to the machine due to faulty water valve in the home. If issues persist, the water supply situation should be resolved before further repair."
Near Pittsford, NY 14534
Steve
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00
Replaced water reservoir and spigot for water leaking. The dispenser tested good and no leaks by reservoir.
Near Rochester, NY 14626
Shaiman
Job Details:
10/25/2019
RANGE WHIRLPOOL WEG750H0HZ0
"Entire control console shifted, causing damage to cooktop, console, console end caps, and console base. Replacing damaged parts.; ordrng 1 W10828159 (CONSOLE BASE LEFT) and 1 W10828160 (CONSOLE BASE RIGHT) and 1 W10854356 (LEFT END CAP ) and 1 W10854360 (RIGHT END CAP) and 1 W11121761 (COOKTOP) and 1 W11339755 (CONTROL CONSOLE )"
Near Rochester, NY 14609
Steve
Job Details:
10/25/2019
DRYER MAYTAG MEDC215EW1
"Found the terminal block at the L1 wire had sparked and blew the connection and burned the L1 wire and the cord connection causing no power to dryer. Replaced terminal block, repaired L1 wire to block and replaced burned cord. The dryer is heating and works as expected."
Near Ontario, NY 14519
Steve
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
"Tested ice maker. It passed harvest test. It filled with water. All fans in refrigerator are working. (Ice box fan, freezer fan and FF evaporator fan). Found a pinched wire in 12 pin connector to ice maker. Repaired wire. Customer is going to monitor. Lowered freezer temp to -2."
Near Ontario, NY 14519
Evan
Job Details:
10/25/2019
WASHER WHIRLPOOL MHW5630HW0
Customer stated that items are being torn inside washer during cycle. Multiple shorts have had threads pulled from them or shirt has actually ripped. Discovered that edges of holes on basket are very sharp causing issue. Tub will need to be replaced. Ordering tub. ; ordrng 1 W11287253 (OUTER TUB)
Near Webster, NY 14580
Steve
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL GSS26C4XXB02
Replaced damper for grinding damper and freezing in FF section. Replaced ice maker for open motor. The refrigerator tested good.
Near Rochester, NY 14620
Steve
Job Details:
10/25/2019
REFRIGERATOR KENMORE 253.6787451
Replaced both door gaskets for ripped gaskets.
Near Rochester, NY 14621
Steve
Job Details:
10/25/2019
WASHER AMANA NTW4516FW2
Found the drain line is to low and water is siphoning out of washer as it’s filling. Tested washer and all functions are working. Found another drain line laying next to washer. Attached it to drain to and routed drain line to stop siphoning.
Near Mumford, NY 14511
Steve
Job Details:
10/25/2019
DRYER MAYTAG MED6630HW0
Replaced support kit for noise. The noise persisted. Found the vent under drum was vibrating. Fastened vent. The dryer noise is gone.
Near Fairport, NY 14450
Dave F
Job Details:
10/25/2019
RANGE GE JBP64S0H3SS
Bake element broken . Replaced element. Tested unit . Tested good.
Near Fairport, NY 14450
Dave F
Job Details:
10/25/2019
WASHER WHIRLPOOL WFW94HEXR2
Replaced bellow due to being worn out . Cleaned glass on door to make sure that the unit was sealing . Tested unit tested good . No leaks .if problem persists unit may need new bellow spring.
Near East Rochester, NY 14445
Dave F
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Replaced left hand door for not hitting door switch . The liner was not molded right . Door switch is now engaging as expected .
Near Ontario, NY 14519
Dave F
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Fresh food section evap is frosted over . Tested thermistors in diagnostics. Tested good . Fans are working . Changed defrost mode from adaptive to basic . Sealed cabinet. Moved thermistor on fresh food evap to correct location according to service pointer W11092686D . Foil taped and zip tied thermistor. Added screws to evap cover as there was none . Completely defrosted the unit . Ran tested four . Unit tested good . Customer will monitor. Job is covered under S Code S16360; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Macedon, NY 14502
Dave F
Job Details:
10/25/2019
DISHWASHER KENMORE 665.13123K703
Customer said unit has been working fine since I was there . Asked about cold water coming into machine . Customer does has a tankless hot water tank . Gave tips on best cycles to use . Customer will monitor unit . The cold water may be causing the issue . Refund parts
Near Marion, NY 14505
Dave F
Job Details:
10/25/2019
WASHER MAYTAG MVWC400XW4
F7E1 basket speed fault F7E5 shifter fault . Found the gearcase has gone bad and is causing a lot of noise . Part for gear case W11035747 . Customer is going to think about repair .
Near Rochester, NY 14612
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Freezer gasket was not making contact with the mullion. Raised door to make better contact. Mullion is slightly concave. Gasket seals. Having customer monitor.
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Replaced freezer door per tech line as a courtesy due to ice dispensing a few cubes after cup is pulled away. This was to rule out a deformity in the door. New door seems to have corrected the issue and tested as expected.
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
WASHER MAYTAG MVWC465HW2
Replaced gear case and cam assembly due to noise. Calibrated and leak tested in diagnostics. Unit tested good
Near Rochester, NY 14608
Steve
Job Details:
10/25/2019
RANGE WHIRLPOOL RGB526DEH3WW
Ordering knob and crisper for refrigerator for mail out only; ordrng 1 240337103 (pan-crisper MAIL OUT ONLY) and 1 WB03X22704 (knob thermostat asm. MAIL OUT ONLY)
Near Rochester, NY 14626
Shaiman
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
"Replaced the adjusters with an upgraded version, installed new third spray arm, and pivot clip for the top rack. Repair successful."
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
DISHWASHER KITCHENAID KDTM354DSS5
Replacing outer door panel due to top of panel having large dent in it upon delivery. Replaced outer panel. Unit tested good
Near Penfield, NY 14526
Evan
Job Details:
10/25/2019
DRYER MAYTAG MGDX655DW2
Replacing lint trap due to old trap not seating itself up against blower tower. Replaced trap. New trap is now seated up against frame of blower tower. Unit tested good
Near Spencerport, NY 14559
Shaiman
Job Details:
10/25/2019
WASHER MAYTAG MVWC465HW2
"Customer concerned about funny noises during agitation and lint on clothes. Ran an auto test cycle, & also filled unit with water then tested agitation with unit full of water. Could not recreate any noise issue. As for the lint issue, spoke with a representative from Whirlpool. Tech line agent suggests the lint issue is due to improper loading. Agent stated there are no lint traps in this generation of washer machines. If the issue doesn’t lay within improper loading, detergent use & water hardness could also be contributing factors. The customer also does not use the dryer. No repairs to be made. Sr 7726194062"
Near Rochester, NY 14611
Dave F
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01
Unit is not cooling . Ordering compressor W10507884 and evaporator WP2188823. Unit needs sealed system work . Unit is brand new came DOA.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)
Near Rochester, NY 14618
Evan
Job Details:
10/25/2019
WASHER MAYTAG MVWB835DW3
Customer stated that unit was leaking during larger loads. Upon inspection discovered that water valve was loose and not fully seated on dispenser housing. Removed console toInspect valve. Reinstalled valve and tested hot & cold valve could not replicate issue once doing so. Unit tested good. Advised customer to run big load and contact office if issue persists.
Near Rochester, NY 14618
Evan
Job Details:
10/25/2019
DISHWASHER FRIGIDAIRE LFID2426PS1A
Customer stating that unit is not running. Customer has flipped breaker and unit will still not power up. Upon inspection discovered that control was receiving power but unit was failing to accept commands. Unit needs new control. Quoted customer for control. Customer has decided to replace unit. Collecting service call fee
Near Farmington, NY 14425
Dave F
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Replaced adjusters for top rack . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Gates, NY 14606
Shaiman
Job Details:
10/25/2019
DISHWASHER FRIGIDAIRE FFBD2412SB0A
Customer reports unit is leaking from right side. Old gasket appeared to be worn. Replaced gasket. Repair successful.
Near Rochester, NY 14615
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00
Air diffuser is very loud. Ordering diffuser; ordrng 1 W11164593 (diffuser)
Near Rochester, NY 14609
Evan
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer stated that upper rack was falling. Upon inspection discovered that wheels had broken off adjusters causing rack to falls. Replaced adjusters on both sides. Reinstalled rack. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW00
Replaced evap due to no charge. Unit testing good
Near Rochester, NY 14607
Steve
Job Details:
10/25/2019
RANGE FRIGIDAIRE FFGF3011LWC
Replaced ignitor for bake not lighting. The oven tested good ; used 1 12400035 (IGNITOR) from stock
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04
The evaporator fan has failed causing poor cooling. Ordering fan quoted 308.01; ordrng 1 W11024089 (motor-evap)
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
Replaced warped left side FF door
Near Rochester, NY 14624
Dave L
Job Details:
10/25/2019
DRYER FRIGIDAIRE FEX831CS0
Blower wheel is broken. Ordering blower ; ordrng 1 131476300 (blower wheel34.63)
Near Rochester, NY 14620
Shaiman
Job Details:
10/25/2019
DRYER ROPER RED4516FW0
"Customer reports unit drys intermittently. Tested airflow with Whirlpool Vent Tester. Unit failed vent test. After further investigation, discovered not only the vent exceeds 8 ft, but is also visibly clogged at the outlet. Informed customer that the vent should be cleaned for optimal performance. Unit testing good."
Near West Henrietta, NY 14586
Shaiman
Job Details:
10/25/2019
DRYER WHIRLPOOL MEDC465HW0
"Customer concerned about long dry times and the unit moving too easy. Made sure the plastic feet are installed. Recommended to have non-slip pads installed. As for the dry times, unit failed vent test. Vent exceeds 8 feet & is crushed in a few different places. Recommended to have the vent rebuilt with different material and shortened as much as possible. Unit testing good."
Near Gates, NY 14606
Shaiman
Job Details:
10/25/2019
DRYER WHIRLPOOL NED4655EW1
Broken door switch resulted in unit not turning on. Replaced switch. Unit testing good.
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
WASHER AMANA NTW4701BQ
Customer stated that unit is leaking water. Upon arrival checked for error codes. Unit had no codes present. Ran test cycle. Unit completed cycle as it should. Ran normal cycle and let basket fill completely. Leak is coming from shut off for water running to machine. Unit itself tested good. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details:
10/25/2019
OVEN KITCHENAID KODE500ESS04
Replacing outer door assembly due to door assembly glass shattering during delivery. Replaced outer door glass. Unit tested good
Near Rochester, NY 14622
Evan
Job Details:
10/25/2019
RANGE AMANA AGR6603SFW2
Customer stated that right front burner would not light but could smell gas flowing. Tested burner upon arrival. Unit would not light. Replaced burner head. Tested burner again multiple times. Unit now lighting as it should. Unit tested good
Near Rochester, NY 14612
Evan
Job Details:
10/25/2019
RANGE WHIRLPOOL WFE525S0HV1
Customer stated that glass on cooktop was scratched. Upon arrival discovered that cooktop had multiple scratches in glass. Replaced cooktop. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
10/25/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Customer stated that units upper rack was falling. Upon inspection discovered that clips for adjuster on left side had come detached. Found clips in bottom of tub. Was able to reinstall clips and test rack. Showed customer how to raise and lower rack position. Once reinstalling clips rack tested good. Checked for error codes no codes present. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details:
10/25/2019
WASHER MAYTAG MVWB766FW1
Replaced gearcase. Inner basket still has play and does not sit steady in the outer tub. Replacing inner basket. ; ordrng 1 W10811957 (INNER BASKET)
Near Avon, NY 14414
Steve
Job Details:
10/25/2019
DRYER MAYTAG MEDB765FW0
Replaced hinges and strike door door not closing. The door tests good. Left inner door with customer. The dryer tests good.
Near Pittsford, NY 14534
Steve
Job Details:
10/25/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00
Plugged in led light connection and lights are working now.
Near Rochester, NY 14620
Steve
Job Details:
10/25/2019
REFRIGERATOR FRIGIDAIRE FRS24WSG2
Found the compressor running and unit not cooling. Restarted unit and the compressor started tight up like it had no pressure in unit. The unit is 20 years old. Recommended customer to replace unit due to repair cost and age of machine.
Near Rochester, NY 14609
Steve
Job Details:
10/25/2019
DRYER WHIRLPOOL WED7500GC0
Replaced broken strike causing door to not close. The door tests good.
Near Penfield, NY 14526
Evan
Job Details:
10/25/2019
WASHER WHIRLPOOL MHW5630HW0
Customer stated that unit was flashing long fill error code. Checked for error codes. Unit was displaying code f8e1 for water valve error. Checked each valve for resistance. Hot water valve gave resistance reading of 1200k (within range) cold water valve is a double valve. C1 on cold water valve gave resistance reading of 2200k (outside of range) C1 on cold water valve is causing fault code. Ordering water valve ; ordrng 1 W11316256 (WATER VALVE )
Near Avon, NY 14414
Dave F
Job Details:
10/25/2019
WASHER WHIRLPOOL WFW8620HW
Customer does not need service .unit is working . Phone number was wrong . Correct number is 585-739-2690
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
WASHER WHIRLPOOL WTW8500DW
Replaced drum assembly due to noise. Ran load size calibration and load tested unit in diagnostics. Unit tested good
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04
Replaced open evaporator fan motor. Unit tested good. Leveled unit for the customer
Near Webster, NY 14580
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00
Tightened right hand FF handle.
Near Rochester, NY 14625
Dave L
Job Details:
10/25/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3
Unit at 1degree in the freezer on arrival 120VAC to ice maker but it would not run replaced module. Unit cycled and filled ; used 1 W10884390 (ICEMAKER) from stock