Near Penfield, NY 14526
Evan
Job Details:
12/09/2019
MW-HOOD COMBO MAYTAG MMV4205FZ1
Replacing capacitor and diode due to unit not heating. Replaced both and ran test cycle. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
12/09/2019
DISHWASHER MAYTAG MDB8969SDM0
Customer stated that unit is not cleaning dishes. Checked for error codes. No codes are present. Ran diagnostic cycle with clear door on front of unit to observe operation. Discovered that diverter is failing both wash arms are spraying at same time causing arms not to spin. Quoted customer for repair. Customer is going to think about repair and contact office if she would like to proceed. Collecting service call fee Sump & Motor part # WPW10591570
Near Brockport, NY 14420
Evan
Job Details:
12/09/2019
DRYER WHIRLPOOL MEDC465HW0
Customer stating that unit is producing same noise still after multiple technician’s have been to home to repair unit. Could hear noise upon arrival. Noise seemed to be coming from top left side of bulk head. After tightening bulk head noise seemed to go away. Disassembled unit to inspect rollers. Rollers passed visual inspection. Cleaned roller shafts and reinstalled. Inspected felt seal on drum for any damage or breaks in felt. Could not locate any. Reassembled unit and ran with load of blankets inside. Could not replicate issue while in home. Advised customer to run a few different size loads and contact if issue still persist. Customer to monitor issue and report back if issue persists
Near Rochester, NY 14616
Evan
Job Details:
12/09/2019
WASHER GE GTW330ASKWW
Customer is not available for service rescheduling for 12/14. ; schdld next appmnt for 12/14 SAT 8 am
Near Spencerport, NY 14559
Dave L
Job Details:
12/07/2019
REFRIGERATOR WHIRLPOOL WRB322DMHV00
82017007726573619Liner is cracked below freezer bin pics attachedOrdering repair kit ; ordrng 1 8201700 (repair kit)
Near Honeoye Falls, NY 14472
Steve
Job Details:
12/07/2019
DISHWASHER WHIRLPOOL WDT730PAHV0
WNIKYNIAPL1Found top rack adjusters wheels broken. Ordering adjuster kit. Found right stop is broken. Ordering stop. ; ordrng 1 W10712395 (adjuster) and 2 WPW10508950 (stop)s
Near Rochester, NY 14617
Shaiman
Job Details:
12/07/2019
WASHER WHIRLPOOL WFW95HEDW0
"Customer states unit was not draining. No error codes stored. Unit drained, but the pump was louder than usual. Replaced pump. Repair successful."
Near Brockport, NY 14420
Dave L
Job Details:
12/07/2019
WASHER MAYTAG MHW6630HW0
Checked unit for leaks. Inlet valves check ok and don’t appear to be stripped. Internal hoses look good and no evidence of water under the tub or on the bottom plate.
Near Rochester, NY 14626
Dave L
Job Details:
12/07/2019
WASHER WHIRLPOOL WTW8500DC
Replaced open water valve. Unit tested good
Near Rochester, NY 14624
Dave L
Job Details:
12/07/2019
DRYER MAYTAG MGDB725BW0
Unit is short cycling due to an excessively long vent cleaned blower and cabinet as a curtesy and informed the customer of the problems associated with a vent that long. Vent tester could not sense airflow until a portion of the vent was removed. Vent tester read good airflow with venting completely disconnected. Pictures attached for documentation. Office to refund parts and labor costs
Near Spencerport, NY 14559
Dave L
Job Details:
12/07/2019
WASHER MAYTAG MVWB865GW0
Replaced console due to erratic operation. Verified polarity at the receptacle. Polarity is ok however the unit is not on a dedicated breaker and shares a circuit with several other things. Customer to monitor. A dedicated breaker will need to be in place if issue continues.
Near Rochester, NY 14616
Dave L
Job Details:
12/07/2019
REFRIGERATOR GE GBS18HBMCBB
Freezer fan is hitting ice again. Removed ice and verified drain was clear liner above evaporator is deteriorating and causing airflow issue. This is contributing to the defrost drain freezing over. This part is no longer available. If problem persists unit is unrepairableATEC WARRANTY
Near Rochester, NY 14610
Shaiman
Job Details:
12/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Customer states the unit randomly stops during cycles. Often times the unit could be opened and resumed; but the last time the unit would not start again. F5E1 error code stored. Unit completed an auto verification test cycle with no issues. Started a normal wash cycle, The unit filled and sprayed as it should. However, after letting the unit run for a few minutes, the unit drained and then shut off. Once the unit shut off, seemed as if the user interface would not respond. No lights illuminated and could not get the unit to turn back on. Minutes later the unit turned back on trying to complete the failed cycle. Suspecting a failed control board & user interface due to the intermittent stopping issues. ; ordrng 1 W11305308 (CONTROL BOARD) and 1 W11368911 (USER INTERFACE)"
Near Rochester, NY 14612
Dave L
Job Details:
12/07/2019
DISHWASHER WHIRLPOOL WDT720PADW2
Replaced broken spray arm
Near Irondequoit, NY 14617
Shaiman
Job Details:
12/07/2019
WASHER WHIRLPOOL WTW5000DW2
Customer concerned about unit not passing the sensing cycle. F8E1 error code stored. Tested hot and cold valves and manual diagnostics. Hot water worked as it should; however cold water will not dispense. Replaced valves. Unit testing good.
Near Perry, NY 14530
Steve
Job Details:
12/07/2019
RANGE KITCHENAID KFGD500ESS04
Found front left burner cap would not sit properly on burner causing erratic flame. Ground Down tabs on burner that position cap. The cap fits properly now and the flame is steady. Adjusted all the burners down a little for better simmer.
Near Webster, NY 14580
Evan
Job Details:
12/07/2019
OVEN KITCHENAID KOSE500ESS03
"Customer stated that unit was not heating but controls are functioning. Checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked power at element. Board is failing to send power to element. While tech was uninstalling unit. User interface was loose and fell onto ground. Connector has broken on UI. Ordering UI , control and thermostat. Seeking parts coverage for repair.; ordrng 1 W11093241 (CONSOLE ) and 1 W11179310 (CONTROL ) and 1 WP4449751 (THERMOSTAT )"
Near Livonia, NY 14487
Steve
Job Details:
12/07/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0
Found the water inlet was loose at the side of the tub causing dishwasher to leak while filling. Tightened inlet to side wall and the dishwasher did not leak. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Evan
Job Details:
12/07/2019
WASHER WHIRLPOOL MHW5630HW0
Cusltmer stating that unit is moving while spinning. If washing larger load unit is moving around room. Watched unit throughout full was with large load of clothes inside drum. Front of Unit is bouncing more aggressively than normal. Ordering front shock absorber ; ordrng 2 W11316766 (SHOCK OBSORBER)s
Near Livonia, NY 14487
Steve
Job Details:
12/07/2019
WASHER WHIRLPOOL MVWC565FW1
Customer states the washer is fill to often during wash cycle. Found no error codes. Tested washer through full wash cycle. The washer worked as expected. The rinse cycle filled properly also. The washer tests good.
Near Webster, NY 14580
Evan
Job Details:
12/07/2019
DISHWASHER KITCHENAID KUDS35FXSS9
Customer stating that mark is forming on inside of cabinet where fill valve is located. Ordering fil valve assembly & drain hose & sound shield ; ordrng 1 W10316375 (FILL ASSEMBLY ) and 1 W10877094 (SOUND SHIELD ) and 1 W10878507 (HOSE ) and 1 WPW10545278 (DRAIN HOSE )
Near Honeoye Falls, NY 14472
Steve
Job Details:
12/07/2019
DISHWASHER GE PDT750SSF1SS
Found some food debris blocking pump causing unit to not drain. Removed debris and dishwasher tests good.
Near Honeoye Falls, NY 14472
Steve
Job Details:
12/07/2019
COOKTOP WHIRLPOOL WCE77US0HB01
Found red wire at power supply was burned. Cut back wire and reconnected with new wire nut. The cooktop tested good.
Near Ontario, NY 14519
Evan
Job Details:
12/07/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0
Rescheduling customer for next Friday 12/13 ; schdld next appmnt for 12/13 FRI 1-4
Near Macedon, NY 14502
Evan
Job Details:
12/07/2019
DISHWASHER KITCHENAID KDTE334GPS0
Console is cracked on top causing unit not to function. Ordering console ; ordrng 1 W11165145 (CONSOLE )
Near Honeoye Falls, NY 14472
Steve
Job Details:
12/07/2019
OVEN WHIRLPOOL WEG750H0HV0
338 on preheat. The user interface would not scroll. Reset control. Calibrated oven up 20 degrees. Customer is going to monitor.
Near Rochester, NY 14623
Dave F
Job Details:
12/07/2019
WASHER WHIRLPOOL MVWC565FW1
Unit not turning On power cycled the unit . Unit went into diagnostics. No error codes . Calibrated unit . Ran auto diagnostics. Tested a regular cycle. Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details:
12/07/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Fresh food section frozen sheet of ice under deli drawer . Defrosted and removed ice . Found the liner was bowed up and causing water to not drain properly and then over flow and freeze . Called techline SR 7726573786 . Techline said liner is unrepairable. Took photo of liner . Techline deemed unit unrepairable .
Near East Rochester, NY 14445
Dave F
Job Details:
12/07/2019
WASHER WHIRLPOOL WFW8400TW02
Unit door is locked . Unlocked door . Unit will not go into a spin . Unit will lock and not do anything . Unit may need MCU WPW10163007. Quoted customer for work . Customer will decide if they want to move forward with repair.
Near Irondequoit, NY 14617
Dave L
Job Details:
12/07/2019
MICROWAVE FRIGIDAIRE FGMV175QF
Unit was tripping the breaker due to the secondary switch fusing together it’s contacts Unit tested good after the switch was replaced
Near Rochester, NY 14616
Shaiman
Job Details:
12/07/2019
WASHER WHIRLPOOL WFW75HEFW
Customer concerned about unit not working. F9E1 error code flashing upon arrival. F9E1 & F5E4 error codes stored. Ran unit through auto verification test. Water was draining extremely slow. Inspected the drain trap inside of the drain pump. Drain trap was clogged. Cleaned the drain trap then tested unit in auto verification test again. Unit drained as it should; repair successful.
Near Rochester, NY 14606
Shaiman
Job Details:
12/07/2019
VAN FORD TRANSIT CONNECT
Oil change
Near Rochester, NY 14611
Shaiman
Job Details:
12/07/2019
WASHER WHIRLPOOL WTW4816FW2
"Customer states the unit stays in the sensing cycle when trying to start a wash cycle. Attempted to turn on the hot and cold water valves in manual diagnostics. No water would dispense. Discovered the water valves were shut off. Turned on the water valves in the home, then hot and cold water began to dispense. Started a normal wash cycle and the unit began to fill with water as it should. No further repair necessary. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Walworth, NY 14568
Evan
Job Details:
12/07/2019
MICROWAVE GE JVM3160DF4BB
Customer stated that would shut off and trip breaker each time start key was selected. Discovered that transformer was causing issue. Quoted customer to replace transformer. Customer does not want to proceed due to part cost. Collecting service call fee
Near Fairport, NY 14450
Evan
Job Details:
12/07/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM00
Customer stated unit made one batch of ice and then stopped. Upon inspection discovered fill line was frozen. Confirmed that heater and thermistor were receiving voltage. Tested heater multiple times. Unthawed line. Filled ice maker. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details:
12/07/2019
RANGE JENN AIR JES9860BAS
Replaced switch and relay for front right element not working . Unit tested good .
Near Fairport, NY 14450
Dave F
Job Details:
12/07/2019
REFRIGERATOR KITCHENAID KRFC704FBS00
Called techline SR 7726578091 . Water not dispensing. Power is being sent to water valve in rear .. unit has water going into it . Went to insulation valve found loose connections to valve . Reseated connections. Unit is now working .
Near Canandaigua, NY 14424
Dave F
Job Details:
12/07/2019
RANGE KITCHENAID KSGG700ESS1
Customer had electricians out and they changed the breaker . Unit had been working . Found the plug in the back was not pushed in all the way to the wall . Could not replicate issue . . Unit tested good .
Near Fairport, NY 14450
Evan
Job Details:
12/07/2019
DRYER WHIRLPOOL WED6400SW0
Customer stated that unit was not starting. Upon inspection discovered that button was failing to make contact with UI. Customer does not want to replace UI. Was able to bypass button so customer can use unit. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details:
12/06/2019
DRYER MAYTAG MGDB725BW0
"Replaced burner assembly, unit still short cycling. Contacted manufacturer again who then instructed to verify functionality of flame sensor and quality airflow. Further test instructions from manufacturer resulted in discovery of a failed high limit. Agent stated that once a gas valve fails, the high limit thermostat sometimes fails with it. SR7726525911; ordrng 1 WP3391912 (HIGH LIMIT)"
Near Rochester, NY 14612
Dave L
Job Details:
12/06/2019
WASHER MAYTAG MVWC565FW0
Wash basket and agitator are covered in soap build up. Basket and agitator must be replaced to remove debris that are being left on clothes; rqstng P&A on 1 W10752719 (basket) and 1 W11161960 (agitator)
Near Webster, NY 14580
Dave L
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
"Fresh food compartment building a very small amount of ice on the left side due to a poor seal on the evaporator cover. Ordering evaporator cover. Coil thermistor will also need to be replaced to prevent this from reoccurring. Ordering sealer to seal liner to cabinet. ; rqstng P&A on 1 483338 (SEALER) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS"
Near Rochester, NY 14613
Shaiman
Job Details:
12/06/2019
WASHER MAYTAG MVWC565FW1
"Customer concerned about the unit not going past the sensing cycle. F8E1 error code stored. Water inlet valve on the home plumbing was shut off. Turned on the water, then tested the unit in an auto verification cycle. The washer completed the cycle with no issues. Started a normal wash cycle, and verified the machine would go past sensing. Unit testing good."
Near Rochester, NY 14612
Dave L
Job Details:
12/06/2019
OVEN MAYTAG MGR6600FZ0
Unit is only igniting during bake intermittently. Removed oven bottom and flame spreader and to inspect ignitor fitting ignition. Found that the ignitor did not spark to the burner and was grounding inside the ceramic. Replaced ignitor. Unit tested good
Near Rochester, NY 14606
Dave L
Job Details:
12/06/2019
RANGE KENMORE 362.62781
Unit is not heating in bake due to an open bake element. Path stone has an element and will replace it.
Near Rochester, NY 14622
Dave L
Job Details:
12/06/2019
REFRIGERATOR MAYTAG MFW2055FRZ00
Replaced RH RC door due to a broken hinge receiver. Door operating properly
Near Webster, NY 14580
Dave L
Job Details:
12/06/2019
OVEN WHIRLPOOL WGG745S0FS02
SR7726565372Checked oven temps due to upper oven taking a long time to bake. Average temperature was 358. Documented with tech line and showed customer how to calibrate the unit for better results.
Near Webster, NY 14580
Evan
Job Details:
12/06/2019
WASHER WHIRLPOOL MVWX655DW1
Customer stated grinding noise is coming from bottom of machine. Upon inspection discovered that cam nut was loose causing pulley to rub on belt guard. Belt guard now has large hole in it due to this. Also discovered that dispenser tray is cracked. Ordering belt guard and tray ; ordrng 1 W11127356 (DISPENSER TRAY ) and 1 WPW10427633 (BELT GUARD )
Near Geneva, NY 14456
Dave F
Job Details:
12/06/2019
WASHER MAYTAG MVWC465HW2
Complaint of unit not opening. Unit would not turn on. Power cycled unit. Control board LED would not turn on. Tested voltage to control board. Measured 120 AC volts. Order new control board W11249158.; rqstng P&A on 1 W11249158 (cntrl-elec)
Near Rush, NY 14543
Steve
Job Details:
12/06/2019
DRYER MAYTAG MGD6000XW1
Replaced white thermal fuse for open fuse. Cleaned inside of dryer and vent tested good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Fairport, NY 14450
Steve
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRT3L1SZYB00
Recharged refrigerant for low charge. The refrigerator is cooling at the moment. Customer to monitor.
Near Henrietta, NY 14467
Steve
Job Details:
12/06/2019
DRYER MAYTAG MGDB835DW4
Replaced control and user interface for inconsistent times with drying on sensor dry. The customer is going to monitor.
Near Penfield, NY 14526
Steve
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL KRMF706EBS01
Found door were not self closing. Took doors off and reset closures. Lowered legs to raise u it for noise. Tightened handles for loose handles. The refrigerator tests good.
Near Webster, NY 14580
Steve
Job Details:
12/06/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03
"Replaced ice maker fan, fill tube heater and fascia for frost accumulating on fascia and back of ice maker housing. Found water on bottom of Ff section again. Drain pan was dry. Added permagum around tray to keep water towards drain."
Near Pittsford, NY 14534
Steve
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL KRFC302ESS00
Found water at the house was turned off. Turned water on and the dispenser worked as expected.
Near Lima, NY 14485
Dave F
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02
"Refrigerator not cooling . Ordering compressor W11125124 , evaporator W10858281 , UV drier WPW10143759 , COUPLER W10913906, suction kit 876765 . Unit needs sealed system work .; ordrng 1 876765 (mtg kit) and 1 W10858281 (evaporator) and 2 W10913906 (coupler)s and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
Near Rochester, NY 14605
Steve
Job Details:
12/06/2019
REFRIGERATOR FRIGIDAIRE FPHN2899LF3
"Replaced defrost thermostat for not defrosting. Defrosted evaporator. Tested ice maker and it tested good. ; dspstn on spec-tagged invntry: 1 5303918479 GASKET , used 1 WP4387490 (DEFROST TSTAT 50) from stock"
Near Webster, NY 14580
Dave L
Job Details:
12/06/2019
RANGE WHIRLPOOL MMV1174FZ3
Door is bent slightly at hinge. Hinges look square. Ordering door; ordrng 1 W11037847 (door/mw)
Near Rochester, NY 14626
Dave L
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Called tech line due to no ice. No ice was in the mold on arrival. Found facia heater wires shorted. This it likely what was causing the door alarm to chime randomly. Techline is recommending that the heater be replaced. Left the heated disconnected to monitor for ice as all tests of the ice maker passed in diagnostics. Auger motor is also seized due to inactivity and will have to be replaced Techline conversation saves under previous SR number. SR7726445824; ordrng 1 W10822606 (motor) and 1 W11197489 (heater) and 1 WPW10675033 (cntrl-elec)
Near Penfield, NY 14526
Evan
Job Details:
12/06/2019
RANGE WHIRLPOOL WFE515S0ES0
Customer stated that burner would only work on high setting and also heard popping noise when turning on burner. Upon inspection discovered that infinite switch had internal short causing issue. Replaced switch and tested burner. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details:
12/06/2019
DRYER MAYTAG MGDB725BW0
"Replaced burner assembly, unit still short cycling. Contacted manufacturer again who then instructed to verify functionality of flame sensor and quality airflow. Further test instructions from manufacturer resulted in discovery of a failed high limit. Agent stated that once a gas valve fails, the high limit thermostat sometimes fails with it. SR7726525911; ordrng 1 WP3391912 (HIGH LIMIT)"
Near Rochester, NY 14609
Evan
Job Details:
12/06/2019
WASHER GE WHRE5550K2WW
Customer stated that unit was producing grinding noise while in spin or agitate. Upon inspection discovered that bearing inside gear case was failing causing issue. Quoted customer for repair. Customer does not want to proceed at this time due to age of unit. Unit tested good
Near Penfield, NY 14526
Evan
Job Details:
12/06/2019
WASHER WHIRLPOOL MHW5630HW0
Customer stated that unit is flashing LF code for not filling. Checked for error codes upon arrival. Unit was displaying F8e1 for long fill. Ran test cycle. Cold valve 2 was failing to actuate and also hot valve would not actuate. Took resistance readings of both valves. Both valves tested outside of normal resistance values. Replaced both valves. Ran diagnostic cycle to confirm function. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
12/06/2019
RANGE KITCHENAID KFED500ESS00
Replacing cooktop due to right side back burner having large crack in glass. Replaced cooktop. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
12/06/2019
DISHWASHER WHIRLPOOL KDFE104HWH0
Customer stated that unit would not drain. Upon inspection checked for codes. Unit displaying f9e1 code for long drain. Vacuumed out water and removed pump to inspect. Discovered that pump impeller is failing to spin when actuating pump. Can hear pump buzzing but never spinning impeller. Replaced pump and ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14618
Evan
Job Details:
12/06/2019
DISHWASHER KITCHENAID KDTE304DPA0
Customer stated that glass has broken inside dishwasher suspecting that glass is inside pump. Removed pump to inspect found small glass chard causing impeller not to spin. Removed glass and tested unit multiple times. Unit is now draining as it should.
Near Rochester, NY 14609
Evan
Job Details:
12/06/2019
RANGE WHIRLPOOL AGR6603SFW2
Customer stated that flame height on burners was too high and control would not respond to commands. Upon inspection discovered that timer end screen was displayed due to customer not knowing that in order to cancel timer you must click timer button. Adjusted flame height on both front burners to customers satisfaction. Unit tested good
Near Webster, NY 14580
Shaiman
Job Details:
12/06/2019
DRYER WHIRLPOOL MEDC465HW0
"Customer reports the unit would not heat. Discovered a wire going to the temp selector was not connected. Connected wire, then unit began to heat. Also preformed a vent test. Unit failed vent test. Suggested customer to have the vent cleaned for optimal drying performance. Repair successful. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Near Webster, NY 14580
Shaiman
Job Details:
12/06/2019
WASHER MAYTAG MVWB88OBWO
"Customer concerned about a loud noise during the spin cycle. The basket spins freely, but the failed bearings could be heard when the basket spins. A bearing kit should be installed to take care of the issue. Customer declined further repair."
Near Canandaigua, NY 14424
Dave F
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Freezer is 1 degree . Freshfood is 28 degrees . Temperatures set are 5 in freezer and 39 in fresh food . Called techline SR 7726562485 . Techline said that there is no more repairs to be done in the field . Have customer to call whirlpool customer service . Issue is the same as previous calls .; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER
Near Lyons, NY 14489
Dave F
Job Details:
12/06/2019
WASHER WHIRLPOOL WTW5100VQ0
Unit was not cycling between wash cycles correctly. Timer was bad. Replaced timer. Unit tested good.
Near Dansville, NY 14437
Steve
Job Details:
12/06/2019
WASHER MAYTAG MHW5630HW0
Replaced dispenser for leaking. Tested and it did not leak.
Near Macedon, NY 14502
Dave F
Job Details:
12/06/2019
DRYER MAYTAG MED8630HC1
Unit not hooking to wifi for customer so use remote enable function. Was able to get unit to connect to wifi and work using customers cell phone .
Near West Henrietta, NY 14586
Dave F
Job Details:
12/06/2019
DISHWASHER MAYTAG MDB4949SHZ0
Dishwasher not washing dishes or dissolving dish detergent. Observed wash pump is not turning on. Ordering control W11225084 and wash pump WPW10591570; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)
Near Rochester, NY 14626
Dave L
Job Details:
12/06/2019
RANGE WHIRLPOOL WFG550S0HZ0
7726550271 called tech line to document intermittent ignition. Unit is failing to ignite intermittently. Ignitor is sparking but is failing to spark to the burner in failure. Ordering ignitor burner tube and spark module. Verified polarity and voltage from the receptacle; ordrng 1 W11162730 (module-spk) and 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven)
Near Rochester, NY 14610
Steve
Job Details:
12/06/2019
VAN FORD TRANSIT CONNECT
Oil. Change. My tee quoted for latch. ; saved tckt
Near Fairport, NY 14450
Steve
Job Details:
12/06/2019
WASHER WHIRLPOOL WTW6400SW3
Order bearing for loud bearing. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14610
Evan
Job Details:
12/06/2019
RANGE KITCHENAID KSDG950ESS1
Replacing user interface due to unit flashing F2e1 code for stuck key error code. Replaced UI. Unit is still flashing error code after replacement of UI. Ordering control and bezels for new UI ; ordrng 1 W10814133 (BEZEL KNOBS ) and 1 W11100515 (CONTROL )
Near Penfield, NY 14526
Evan
Job Details:
12/06/2019
RANGE WHIRLPOOL WFE550S0HZ1
Customer stated that LF burner will only work on high. Tested burner. Burner will only run on high setting for single or dual burner. Swapped switch with other dual element burner and tested burner. Other switch is controlling heat setting as it should. Ordering switch ; ordrng 1 WPW10434452 (SWITCH )
Near Rochester, NY 14626
Dave L
Job Details:
12/06/2019
WASHER WHIRLPOOL WTW4816FW2
Unit is making a noise during spin. Found oil on belt cover ordering GEARCASE. Scheduled for Saturday 12/14; ordrng 1 W11255272 (gearcase)
Near Rochester, NY 14623
Shaiman
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Handles are missing. Ordering new handles.; ordrng 1 W11043764 (FF HANDLE) and 1 W11043764 (FREEZER HANDLE) and 4 WPW10170540 (HANDLE SCREW)s and 4 WPW10296804 (HANDLE SET SCREW)s
Near Penfield, NY 14526
Evan
Job Details:
12/06/2019
MW-HOOD COMBO MAYTAG MMV4205FZ1
"Customer stated that unit would not heat. Upon inspection checked for error codes. No codes present. Checked resistance of capacitor , transformer and magnetron. All tested good. Checked diode for continuity. Diode tested open. Ordering diode ; ordrng 1 W10561770 (CAPACITOR ) and 1 W11256462 (DIODE)"
Near Pittsford, NY 14534
Dave F
Job Details:
12/06/2019
WASHER WHIRLPOOL WTW4855HW1
Unit not starting all the timer when button is pushed . Went to diagnostics. No error codes . Replaced control . Calibrated unit . Ran auto diagnostics. Tested good . Moved the power cord and the unit turned off . Unit has bad power cord . Ordering cord W10850133; ordrng 1 W10850133 (cord-power)
Near Avon, NY 14414
Dave F
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL KRFF707ESS01
"Freshfood evap frosted up . Defrosted unit . Tested thermistors in diagnostics test 1,2,39 passed . Tested evap fan . Tested good . Changed defrost mode to basic from adaptive. Sealed cabinet. Checked gaskets . Found the evap thermistor was loose and not seating well on evap . Foil taped and zip tape thermistor. . Ran test 4 . Unit passed . Unit tested good . If problem persists order W11033168 harness ."
Near Webster, NY 14580
Evan
Job Details:
12/06/2019
RANGE FRIGIDAIRE FGEW3045KFB
Customer stating that oven is off 25-50 degrees each time a bake cycle is run. Ran test bake cycle. Watched unit progress up to 200’degrees then instantly jump up to 350. Issue is with temp sensor or not providing proper readings. Ohmed out temp sensor. Sensor tested infinite ordering sensor ; ordrng 1 5304504897 (TEMP SENSOR )
Near Farmington, NY 14425
Dave F
Job Details:
12/06/2019
MICROWAVE WHIRLPOOL WMH31017HS3
Unit not turning on . Checked power to unit . Has power . Fuse is good . Interlocks are good . Replaced control board . Unit tested good .
Near Rochester, NY 14619
Shaiman
Job Details:
12/06/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Customer reports the unit does not spray water. Unit fills with water, will not spray, but will drain. Replaced sump motor. Unit testing good."
Near Brockport, NY 14420
Dave L
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12/06/2019
DISHWASHER KITCHENAID KDTE334GBS0
Replaced keypad and control due to no operation. Unit tested good in diagnostics.
Near Brockport, NY 14420
Dave L
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Left hinge cap was glued on. Not preventing use or operation.
Near Spencerport, NY 14559
Dave L
Job Details:
12/06/2019
RANGE WHIRLPOOL KFEG500EBS3
Replaced scratched door trim. Unit tested good.
Near Hilton, NY 14468
Dave L
Job Details:
12/06/2019
OVEN KITCHENAID KOSE500ESS04
Window pack is broken inside door. Left inner glass with customer just in case it is needed when window pack is replaced ; ordrng 1 WPW10347596 (glass-door)
Near Pittsford, NY 14534
Shaiman
Job Details:
12/06/2019
WASHER WHIRLPOOL WFW85HEFW1
Replaced control board. Wrong part was ordered for UI. Ordering the correct part. ; ordrng 1 W10903218 (USER INTERFACE )
Near Pittsford, NY 14534
Steve
Job Details:
12/06/2019
WASHER WHIRLPOOL WTW5000DW1
Replaced gearcase and suspension for suspension bouncing and loud gearcase. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10861225 HANDLE and 1 W11035751 GEARCASE
Near Rochester, NY 14605
Evan
Job Details:
12/06/2019
OVEN FRIGIDAIRE FFGF3011LWC
Customer stated that unit would not be preheat. Checked incoming voltage to ignitor. Ignitor is receiving 0 volts. Control is failing to send power to ignitor. Ordering control ; ordrng 1 316220722 (OVERLAY ) and 1 5304518661 (CONTROL )
Near Fairport, NY 14450
Steve
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Replaced Ff Light for light not turning on. 5e light tested good. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT
Near Churchville, NY 14428
Shaiman
Job Details:
12/06/2019
DISHWASHER MAYTAG MDB8949SBM2
Replaced control panel. Unit testing good.
Near Mount Morris, NY 14510
Steve
Job Details:
12/06/2019
COOKTOP WHIRLPOOL WFE515S0ES2
Ordering left rear element for hot surface light not turning off. ; ordrng 1 W11171119 (LEFT REAR ELEMENT)
Near Rochester, NY 14608
Dave L
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12/06/2019
REFRIGERATOR GE GTH18EBTZRWW
Replaced noisy evaporator fan motor. Unit is quiet now
Near Irondequoit, NY 14622
Dave L
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Unit was not dispensing due to a frozen water bladder defrosted reservoir and adjusted RC temperature on the UI. Water dispensing normally after defrosting. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE-INLT
Near Fairport, NY 14450
Steve
Job Details:
12/06/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Replaced Ff Light for light not turning on. 5e light tested good.