Near Rochester, NY 14618
Evan
Job Details:
09/23/2020
DISHWASHER KITCHENAID KDPE234GPS0
Customer stated that upper rack is falling. Upon inspection discovered that adjusters had both broken at tabs causing rack to fall. Replaced adjusters and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
Near Rochester, NY 14626
James
Job Details:
09/23/2020
REFRIGERATOR MAYTAG MFT2776FEZ00
Q1 n. Q2 n. Q3 n. Icemaker not cycling. E2 icemaker lost home position. Motor not energizing in diagnostics. Need icemaker. Fan pulsates. Called tech line. They said pulsating is normal in diagnostics. SR 7728868658Paid in full ; ordrng 1 W11294907 (icemaker)
Near Webster, NY 14580
Dave F
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Unit was off when arrived . Ran test four . Looked that freezer evap . Freezer evap was showing frost pattern . Customer said unit is turning on and off . All compartments not cooling . Fresh food evap has full frost pattern. Ordering control boards . Unplugged deli drawer UI for not responding to touch . That board can cause DC shorting . Customer will monitor unit ; ordrng 1 W11092503 (panel-ui) and 1 W11092502 (panel-ui) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec)
Near Webster, NY 14580
Dave F
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
Replaced user interface and main control in back . Customer will monitor.
Near Rochester, NY 14612
James
Job Details:
09/23/2020
RANGE WHIRLPOOL WML55011HB4
Q1 n. Q2 n. Q3 n. Unit has stress fractures in plastic trim that attaches to door glass issue does not appear to be from misuse. Replaced door. Customer is to monitor. Issue most likely defective plastic
Near Rochester, NY 14612
James
Job Details:
09/23/2020
DISHWASHER KITCHENAID KDTE404DSS0
Q1 n. Q2 n. Q3 n. All rails broken and bearings falling out. Service pointer for upper rails. Lower rails at cost. S22916 parts and labor for upper rack disengages ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259785 (track) and 1 W11259786 (track)
Near Brockport, NY 14420
Steve
Job Details:
09/23/2020
DRYER ROPER RED4516FW0
"Replaced rear panel, chute and blower for dented causing excessive noise."
Near Webster, NY 14580
Tanner
Job Details:
09/23/2020
WASHER WHIRLPOOL WTW8500DC5
Q1 no Q2 no Q3 no Complaint of no power to UI. Was flashing F6E2. Tested panel and unit is unresponsive. Power cycled unit and reseated UI harness. UI is turning on. F6E2 is stored. Ordering control and UI.; ordrng 1 W11209420 (ACU) and 1 W11095624 (UI)
Near Webster, NY 14580
Dave F
Job Details:
09/23/2020
REFRIGERATOR GE GSL22JFXALB
Found the freezer section had build up of ice . Unit does not have water going to it . Defrosted ice block and unplugged ice maker . . Checked gaskets . Gaskets are sealing . Customer will monitor
Near Rochester, NY 14605
Tanner
Job Details:
09/23/2020
DRYER WHIRLPOOL WED7500GC0
Q1 no Q2 no Q3 noComplaint of door opening during dry cycle. Door shuts well however pulls open too easily. Ordering parts for door.Sr7728866076- advised strike may need to be manipulated to make for a better close. If not strike panels may be warped.; ordrng 2 WP3387565s and 1 W11371722 and 1 W11376139 and 1 W11366436 and 1 WP3389441 (Catch)
Near Rochester, NY 14624
James
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05
Unit freezing food near back and lights intermittently turning on on UI. Replaced thermistor and called tech line. They had me set freezer damper to max and block 50% of air return vents. Customer is to monitor. SR 7728741583
Near Fairport, NY 14450
Dave F
Job Details:
09/23/2020
REFRIGERATOR GE ZIS420NMB
0 degrees in freezer and 37 in fresh food with my temp probe . Unit is reading 9 in freezer and 37 in fresh food. May need sealed system work . Customer will contact GE about unit .
Near Fairport, NY 14450
Dave F
Job Details:
09/23/2020
DISHWASHER KITCHENAID KUDC03IVBL4
Dispenser not working .found that it was not plugged in all the way . Plugged in and tested in diagnostics. Unit tested good .
Near Hilton, NY 14468
James
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL MFT2776FEZ00
Q1 n. Q2 n. Q3 n. Unit leaking. Ff evap frozen. Defrost drain clogged. Defrosted coil and drain. Thermistor passed. Customer is to monitor. S16360 labor
Near Rochester, NY 14621
Evan
Job Details:
09/23/2020
WASHER AMANA NTW4516FW3
Customer stating that unit is clicking and will not lock. Discovered f5e1 for lid lock fault. Tested lock and discovered lock was failing. Replaced lock and tested unit. Unit tested good ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14613
Evan
Job Details:
09/23/2020
DRYER AMANA NED4655EW1
Customer stated that unit is not drying at all. Checked incoming voltage and discovered that L2 terminal on terminal block was very loose causing issue. Tightened terminal to block and tested unit. Unit tested good
Near Rochester, NY 14606
James
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01
Icemaker not cycling. No water. Valve is energizing. Removed water line and flushed air out to icemaker fill tube. Reconnected and tested. Unit functions properly.
Near Webster, NY 14580
Evan
Job Details:
09/23/2020
DISHWASHER FRIGIDAIRE FGID2466QF4A
Customer stated that control would not respond to commands. Upon inspection discovered that triac on control had burned up at terminal causing issue. Control willNeed to be replaced. Customer does not want to proceed at this time. Collecting service call fee
Near Macedon, NY 14502
Tanner
Job Details:
09/23/2020
DISHWASHER MAYTAG MDB9979SKZ0
Q1 no Q2 no Q3 no Complaint of drain problem. Disassembled drain and found metal piece in drain. Ordering new drain pump.; ordrng 1 W11412663 (Drain pump)
Near Macedon, NY 14502
Tanner
Job Details:
09/23/2020
WASHER MAYTAG MVW7232HW0
Q1 no Q2 no Q3 no Complaint of no spin/drain.Following stored errors:F7E9 locked rotorF0E9 off balance pause F0E5 off balance loadF0E3 overload Ran drain via manual diagnostics and drain tested good. Hand spin basket without issue. Ran heavy agitate and high spin and unit tested good. Drain issues will cause a no spin. Customers drain set up may have contributed to drain issues. Lid locks. No repair recommended for this unit.
Near Webster, NY 14580
James
Job Details:
09/23/2020
REFRIGERATOR GE ZISW42EMB
Q1 n. Q2 n. Q3 n. Unit not cooling compressor rattles whole fridge and short cycles. Evap fan not running. Defrost timer ticking loudly. Water dispenser not functioning. Need parts sealed system. Will charge for water valve on return visit. Valve 35 plus tax ; ordrng 1 WR57X10051 (water inlet valv kit) and 1 WR60X30349 (evaporator fan motor) and 1 WR86X25269 and 1 WR87X10082 (refrigerator compres) and 1 WR9X502 (timer defrost)
Near Hamlin, NY 14464
James
Job Details:
09/23/2020
WASHER MAYTAG MHW6630HW0
Q1 n. Q2 n. Q3 n. Unit leaking around dispenser. Need dispenser. ; ordrng 1 W11465533 (DISPENSER. )
Near Ontario, NY 14519
Tanner
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRS322FNAH01
Q1 no Q2 no Q3 no Complaint of lights flickering in both compartments. Reseated connection on top light in FF section and issue resolved itself. This has been a recurring issue with this unit. Advise customer to replace light to avoid on ongoing basis. Customer has extended warranty and will be reaching them for a dispatch to cover repair. Marking job completed and new appointment can go through via warranty dispatch.
Near Fairport, NY 14450
Dave F
Job Details:
09/23/2020
RANGE WHIRLPOOL WFE505W0HW2
Called techline SR 7728874182 . steam clean only heats once and then never again . Techline said to replaced the control . Ordering control Aqua lift . 877-258-0808 ; ordrng 1 W11314393 (cntrl-elec)
Near Fairport, NY 14450
Dave F
Job Details:
09/23/2020
RANGE KITCHENAID KEBC107KBL0
Could not get unit to show PF control . Reseated connections at control board . Did see some marks on board from heat . Unit has 240 volts going to it . Customer says it hasnt done it in a while .
Near Rochester, NY 14621
James
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRF989SDAF00
Q1 n. Q2 n. Q3 n. Unit not cooling below 50deg. UV dye coming from defrost drain. Service pointer for pin holes in ff evap. S71233 parts and labor; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s
Near Pittsford, NY 14534
Tanner
Job Details:
09/23/2020
REFRIGERATOR KITCHENAID KBRS20EVMS4
Q1 no Q2 no Q3 no Complaint of unit leaking Onto floor. Inspected freezer compartment and found sheet ice on bottom. Defrosted freezer compartment. Inspected drain tube and found debris in duck bill off drain tube. Removed debris and trimmed duck bill to prevent debris build up going forward.
Near Fairport, NY 14450
Tanner
Job Details:
09/23/2020
WASHER WHIRLPOOL WTW5550XW2
Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F7E6 unable to reach target RPMF7E5 motor faultRan auto diagnostics and completed without issue. Ran tachometer speed test and unit tested good.Rechecked errors and unit stored F7E1. SR7728870252- advised by tech line that due to intermittent issue and unit testing good to replace ACU and Shifter. Ordering ACU and shifter.; ordrng 1 W10480104 and 1 WPW10006355 (Shifter)
Near Farmington, NY 14425
Dave F
Job Details:
09/23/2020
WASHER WHIRLPOOL LSR8444LQ1
Wash pump was leaking . Replaced pump and tested unit . Tested good .; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3363394 PUMP
Near Brockport, NY 14420
Steve
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06
Replaced drier and charged. After twenty minutes of running the evap barely frosted. Tested pressure and it was I. Vacuum. Checked for leaks and found none. Returning to install evaporator. ; dspstn on spec-tagged invntry: 1 W11407409 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14626
Steve
Job Details:
09/23/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM00
The refrigerator had a plugged drain. Removed duck bill in reAr of unit and cut a little and removed debris inside. Put in manual defrost to remove ice in evaporator area.
Near Pittsford, NY 14534
Tanner
Job Details:
09/23/2020
DISHWASHER WHIRLPOOL MDB4949SDZ0
"Q1 no Q2 no Q3 no Complaint of unit leaking water. Ran unit for approximately 20 minutes. Unable to reproduce customer complaint. Felt insulation behind front panel near dispenser and is dry. Removed front panel and inspected for signs of water and found none. Customer is going to continue to monitor unit for two weeks to see if issue persists. Debris in between door and gasket may have caused temporary leak, if leak returns a new gasket will be installed on next appointment.; ordrng 1 W11177741"
Near Brockport, NY 14420
Dave F
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
"35 in fresh food section . 0 in freezer. Temps are correct for settings . Customer states whole unit turns on and doesnt turn back on . Unplug unit and plug back in unit runs. Compressor runs every time . Heater is working.there is no frost build up . Evap fan is working .Ordering control W11035836 and start device ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10448874 (start-dev), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14606
Dave F
Job Details:
09/19/2020
COOKTOP GE JBS10DF1WW
Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)
Near Rochester, NY 14617
James
Job Details:
09/19/2020
REFRIGERATOR KITCHENAID KSRS27QAWH10
"Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"
Near Webster, NY 14580
Evan
Job Details:
09/19/2020
RANGE ELECTROLUX EW30IS65JSB
Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or self check failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)
Near Rochester, NY 14608
Steve
Job Details:
09/19/2020
RANGE HOTPOINT RGB526DEH3WW
"Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"
Near Rochester, NY 14609
Steve
Job Details:
09/19/2020
REFRIGERATOR GE SSL27RGRABS
"The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"
Near North Chili, NY 14514
Dave F
Job Details:
09/19/2020
WASHER WHIRLPOOL WTW6120HW0
Unit load and go not working . Calibrated unit ran auto diagnostics. .adjusted the load and go to 2x . Unit is filling with soap now . If problem persists order W11220230 water valve.
Near Rochester, NY 14625
Steve
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00
Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)
Near Pittsford, NY 14534
Tanner
Job Details:
09/19/2020
WASHER MAYTAG MVW6230RHW0
Q1 no Q2 no Q3 no Complaint of no spin/wet clothes.F7E7 motor speed faultF2E1 HMI stuck buttonF9E9 long drain Ran auto diagnostics and cycle completed normally. Power tested control board and passed. Tested motor circuit and passed.SR7728842224- Advised if voltages are good that friction is causing issue. Removed tub to confirm no garments in outter basket causing friction. Inspected belt and pulley and no signs of rubbing. Ran high speed test and unit appeared to spin well however still logged F7E7 error. Manufacturer did not have repair reccomendation.Ordering new gearcase. Friction from drive shaft could be causing basket to spin slowly. ; ordrng 1 W11423758 (Gearcase)
Near Rochester, NY 14624
Dave F
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04
Evaporator is frosted up . Went into diagnostics. Defrost thermistor tested open. Changed control board . Defrost sensor is now reading good . Replaced wire harness inside cabinet to thermistor. Defrosted unit and foil taped and zip tied thermistor. Unit tested good . Customer will monitor. Called techline and documented call . Techline hung up before I got the SR #
Near Rochester, NY 14611
Dave F
Job Details:
09/19/2020
WASHER AMANA NTW4516FW3
"Unit not finishing cycles Getting cold water . Found the connection to the water valve for cold was not in . Installed and tested unit . Tested good , calibrated unit ."
Near Rochester, NY 14609
Evan
Job Details:
09/19/2020
WASHER GE GTW840CPNDG
Customer stating that unit is leaking from bottom of machine and wont spin out load properly. Checked for error codes. Unit displaying code 26 for off balance load. Ran test cycle and observed unit filling. Customer is using too much soap due to auto dispensing system advised customer to turn off auto dispenser and fill unit by hand to ensure accurate amount is used. Also discovered that machine itself isnt leaking it is actually sink that unit is draining water into. Unit itself tested good
Near Rochester, NY 14604
Evan
Job Details:
09/19/2020
DRYER WHIRLPOOL WHD560CHW0
Customer stated that unit is experiencing long dry times. Checked for error codes. No codes are present. Ran test cycle and observed unit. Unit is heating as it should. Advised customer that unit is a heat pump dryer therefore it will take much longer that a normal gas or electric dryer. Explained that timed dry will yield the best results. Unit tested good otherwise
Near Rochester, NY 14612
James
Job Details:
09/19/2020
DRYER WHIRLPOOL MGD8630HW1
Replaced parts and bent panel so it's not contacting drum. Need W11310043; ordrng 1 W11310043 (panel)
Near Rochester, NY 14625
Evan
Job Details:
09/19/2020
DISHWASHER KITCHENAID KDTM404ESS0
Replacing lower spray arm due to original spray arm being cracked causing unit to leak. Replaced spray arm. Tested unit. Unit tested good
Near Walworth, NY 14568
Tanner
Job Details:
09/19/2020
DISHWASHER WHIRLPOOL KDFM404KPS0
Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F8E2 inlet valve electrical problemUnit fills properly.Started wash cycle and motor intermittently runs. Measuring voltage from control however control power is intermittent. When getting voltage motor still under performing. Ordering new control and motor.; ordrng 1 W11348061 (ACU) and 1 W11416362 (Motor sump assembly)
Near Rochester, NY 14625
Evan
Job Details:
09/19/2020
WASHER WHIRLPOOL WTW8500BW0
Customer stated that unit is very loud while in spin. Upon inspection discovered that lower bearing is failing causing issue. Used bearing repair kit to replace all parts. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14611
Dave F
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05
Replaced control . Compressor and UV drier . Unit is now cooling as expected
Near Pittsford, NY 14534
Steve
Job Details:
09/19/2020
DRYER WHIRLPOOL WGD9400SW2
"Replaced all four roller supports and idler for excessive noise. Cleaned out lint from inside dryer. Tested vent after repair and found venting is restricted. Informed customer. ; used 1 279640 (PULLEY-IDLER), and 1 4392067 (REPAIR KIT) from stock"
Near Irondequoit, NY 14622
Tanner
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL GR2FHTXVB00
Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)
Near Rochester, NY 14618
Tanner
Job Details:
09/19/2020
DISHWASHER MAYTAG MDB8959SFE4
Q1 no Q2 no Q3 no Complaint of broken rails. Inspected rails and they have failed. Replaced with upgraded assembly. Tested unit and unit tested good. Repair covered under S22916.Verbal signature acknowledged.
Near Rochester, NY 14612
James
Job Details:
09/19/2020
FREEZER WHIRLPOOL WRT311FZDB01
New doors are worse than previous door. Doors have swirl marks on them. Shipper is not covering doors with plastic while inside shipping box. ; ordrng 1 LW10599396! (DOOR) and 1 LW10599399 (dor-fip)
Near Rochester, NY 14612
James
Job Details:
09/19/2020
WASHER MAYTAG MVWB835DC4
Q1 n. Q2 n. Q3 n. Complaint of noise from unit. Tested washer and all noise were normal. Water hazard Fault. Cleared code and ran calibration. Inspected drain hose. Customer is to monitor.
Near Pittsford, NY 14534
Steve
Job Details:
09/19/2020
WASHER WHIRLPOOL WFW85HEFW1
Tested washer and found no abnormal noises. Tested in auto diagnostics and with load of towels. Could not recreate noise
Near Ontario, NY 14519
Evan
Job Details:
09/19/2020
WASHER MAYTAG MVWB766FW1
Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good
Near Irondequoit, NY 14622
Tanner
Job Details:
09/19/2020
RANGE WHIRLPOOL RS575PXR0
Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)
Near Webster, NY 14580
Evan
Job Details:
09/19/2020
REFRIGERATOR JENN AIR JFC2290REM00
Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good
Near Rochester, NY 14620
Steve
Job Details:
09/19/2020
DRYER WHIRLPOOL WHD5090GW0
Found the filter had cone off abs was stuck in blower and the motor could not turn well causing F15 error.
Near Pittsford, NY 14534
Tanner
Job Details:
09/19/2020
WASHER MAYTAG MVWX655DW1
Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged.
Near Rochester, NY 14609
Steve
Job Details:
09/19/2020
WASHER MAYTAG A282
Found timer not sending power to motor. The timer is no longer available. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT and 1 W10820036 SWITCH
Near Penfield, NY 14526
Tanner
Job Details:
09/19/2020
DRYER KENMORE 110.680628
Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged
Near Hilton, NY 14468
James
Job Details:
09/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Replaced gasket and vent parts. Unit leaking with new gasket. Installed original door gasket and unit no longer leaking.
Near Spencerport, NY 14559
James
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door
Near Rochester, NY 14626
James
Job Details:
09/19/2020
FREEZER WHIRLPOOL WRX988SIBM03
Tested unit in diagnostics and everything passed. Disconnected wire connections on icemaker and icebox fan and reseated. Lowered freezer temp. Customer is to monitor. If problem persists replace W10846539
Near Webster, NY 14580
Tanner
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05
Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.
Near Rochester, NY 14610
Tanner
Job Details:
09/19/2020
DRYER MAYTAG MDG9306AWW
Q1 no Q2 no Q3 no Complaint of no heat. Started unit and initially had heat but burner did not stay lit. Ignitor is glowing. Needs new coils. Replaced coils. Tested unit and unit tested good.Verbal signature acknowledged ; used 1 279834 (COIL KIT) from stock
Near Irondequoit, NY 14617
Tanner
Job Details:
09/19/2020
WASHER MAYTAG MVWB835DW4
Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274
Near Dansville, NY 14437
Dave F
Job Details:
09/19/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01
Replaced fan evaporator motor for not cooling unit. Unit is now working as expected.
Near Rochester, NY 14616
James
Job Details:
09/19/2020
RANGE KITCHENAID KFGG500ESS2
Q1 n. Q2 n. Q3 n. Unit takes twice the amount of rime to cook. Found burner intermittently not igniting. Cleaned igniter surface and tightened connections on dsi board and igniter. Tested several times. Customer is to monitor. If problem persists replace dsi board and bake igniter. WPW10511278; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Palmyra, NY 14522
Steve
Job Details:
09/17/2020
WASHER MAYTAG MVWB835DW3
Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock
Near Marion, NY 14505
Steve
Job Details:
09/17/2020
DISHWASHER MAYTAG MDB4949SHZ1
Found soap stuck in dispenser. Removed soap and dispenser door is working. Left preordered part with customer. Recommended customer run hot water at sink and use high temp wash. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Irondequoit, NY 14622
Tanner
Job Details:
09/17/2020
WASHER MAYTAG MVWB835DW4
Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14616
Tanner
Job Details:
09/17/2020
WASHER WHIRLPOOL WTW4855HW1
Customer stated they cancelled appointment
Near Rochester, NY 14606
Tanner
Job Details:
09/17/2020
WASHER WHIRLPOOL WTW7500GC2
Q1 no Q2 no Q3 no Dispatched to repair dryer under warranty however customer complaint is for washer. Customer advised with no proof of purchase I cannot service washer under warranty. Customer declined COD service.
Near Rochester, NY 14620
Tanner
Job Details:
09/17/2020
DRYER MAYTAG MEDX550XW0
"Q1 no Q2 no Q3 no Complaint of no heat. Ran unit and heat never turns on. Checked power and found L2 on block has burnt. Checked power at block and did not measure 220V. Checked power at plug and measured 209VAC at L1 and L2 and 120VAC to ground from L1,L2. Replaced terminal and power cord. Tested unit and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL , used 1 PT500 (Power cord) from stock"
Near Pittsford, NY 14534
Tanner
Job Details:
09/17/2020
DISHWASHER KITCHENAID KDTM354DSS5
Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.
Near Shortsville, NY 14548
Steve
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Found some frost on interior of freezer. Light switch was stuck closed. Removed frost and caulked liner. The refigerator tests good
Near Clifton Springs, NY 14432
Steve
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01
Found heater wire was unplugged causing unit to not defrost. Plugged in wire and heater works. Defrosted and refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Rochester, NY 14617
James
Job Details:
09/17/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00
Q1 n. Q2 n. Q3 n. Unit not cooling due to frozen fresh food evap. Defrosted evap and changed defrost to 8 hour. Checked door seals Replaced evap thermistor and defrosted evap. S16360 for labor; used 1 W10383615 (
Near Rochester, NY 14617
James
Job Details:
09/17/2020
DISHWASHER FRIGIDAIRE FGHD2465NF1A
Replaced broken cable on lh side and reused original spring. Replaced lower door seal.
Near Rochester, NY 14606
Evan
Job Details:
09/17/2020
WASHER MAYTAG MVWC565FW1
Customer stating that unit will not advance cycle and lid will not lock. Checked for error codes. Unit displaying code f5e2 for lid lock failure discovered that lock will not actuate during test cycle but will work in manual test mode. Replaced control and tested unit again. Lock is now actuating as it should during test cycle and all other cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL
Near Honeoye Falls, NY 14472
Dave F
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Ice maker fill tube was frozen . Checked customer water pressure was good . Defrosted fill tube . Defrosted ice build up in freezer section . Tested unit . Tested good
Near Pittsford, NY 14534
Dave F
Job Details:
09/17/2020
DISHWASHER FRIGIDAIRE FGHD2433KW1
Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good
Near Rochester, NY 14617
James
Job Details:
09/17/2020
REFRIGERATOR FRIGIDAIRE FGHB2866PF2
Unit has been making ice since last Visit. Customer opted to not repair. Refund credit of 104.99 for part
Near Rochester, NY 14607
James
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Unit not cycling. Jumped icemaker and it cycled without energizing heater. Replaced icemaker and verified operation. Allow 24hrs for unit to harvest ice.
Near Rochester, NY 14609
Tanner
Job Details:
09/17/2020
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02
Q1 no Q2 no Q3 no Replaced water line. Tested un it and unit tested good. Verbal signature acknowledged
Near Pittsford, NY 14534
Dave F
Job Details:
09/17/2020
RANGE GE JGB281DER2WW
Found the burner peep hole was clogged . Cleaned and tested unit tested good .
Near Rochester, NY 14620
Dave F
Job Details:
09/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4
Used touch paint on inner microwave for sparking .tested unit . Tested good .
Near Williamson, NY 14589
Steve
Job Details:
09/17/2020
WASHER WHIRLPOOL MVW7230HC0
Found f1e2 and f7e4 errors. Found motor failed resistance check. Ordering motor. ; ordrng 1 W11195971 (STATOR MOTOR)
Near Rochester, NY 14625
Evan
Job Details:
09/17/2020
REFRIGERATOR KENMORE 106.731843
Customer stated that unit was leaking from water line on machine. Upon inspection discovered pin size hole in fill line causing issue. Trimmed hose and reseated in connector. Could not replicate leak after doing so. Unit tested good
Near Sodus, NY 14551
Steve
Job Details:
09/17/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00
"Sr# 7728824611Fresh food section evaporator was frosted and iced up. Removed frost. The pantry damper door broke from ice build up. Ordering evap cover, drip tray, ui and damper with supports. ; rqstng P&A on 1 W10389149 (support) and 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10248595 (DAMPER ) and 1 WPW10277799 (harns-wire) and 1 WPW10537710 (pan-drip)"
Near Fairport, NY 14450
Evan
Job Details:
09/17/2020
DISHWASHER MAYTAG MDB4949SHZ0
Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Macedon, NY 14502
Evan
Job Details:
09/17/2020
RANGE MAYTAG MET8800FZ01
Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
Near Geneva, NY 14456
Steve
Job Details:
09/17/2020
WASHER ROPER RTW4516FW
All the posts on the console are broken.. ordering control and both switches. ; ordrng 1 W10859568 (switch-cyc) and 1 W11170318 (CONTROL ) and 1 WPW10414398 (switch-cyc)
Near Fairport, NY 14450
Evan
Job Details:
09/17/2020
DISHWASHER WHIRLPOOL WDF320PADS1
Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
09/17/2020
WASHER WHIRLPOOL WTW8100BW0
Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14606
Dave F
Job Details:
09/17/2020
REFRIGERATOR AMANA ART308FFDW03
Unit cooling when arrived . Found frost build up everywhere inside the freezer section. Found fresh food gasket was not pushed in all the way and could be letting air in . Checked evaporator and had frost pattern . There was a ball of ice around the cap tube . Defrosted evap and ran unit . Unit is developing frost pattern but very slow . Customer will monitor unit . If unit is not cooling then unit may need seal system work .
Near Rochester, NY 14616
James
Job Details:
09/17/2020
WASHER AMANA NTW4516FW1
Q1 n. Q2 n. Q3 n. Unit not starting cycle. Customer has to reset power. Plugged unit in and it resumed last cycle. Lid unlock Fault. Cleared code and tested. Found tub bottoms out onto floor due to worn suspension. Could not replicate other issues. Customer is to monitor. If problem persists pre order W11307244Sc 93.50W10780045 80.00Labor 106.95Shipping 15