Near Henrietta, NY 14467
Dave F
Job Details:
10/13/2020
MICROWAVE MAYTAG MMV4206FZ0
"Replaced control and display on unit but everything turning off and not responding . Replaced door interlocks for close door error . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 8206232A BULB , used 1 W11244490 (INTERLOCK) from stock"
Near Rochester, NY 14611
James
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRF532SMHW01
Q1 n. Q2 n. Q3 n. Unit freezing food everywhere in fresh food section. Freezer at -5. Ff is 32 in the door bins. Tested damper and fans. Checked door seals. Replaced control. Customer is to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14619
James
Job Details:
10/13/2020
REFRIGERATOR MAYTAG MFW2055FRZ00
Q1 n. Q2 n. Q3 n. Unit not cooling. Fan not running. Defrosted freezer and tested fan. Heater works in diagnostics. Thermistor has failed. Replaced thermistor and unit began cooling. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
Near Pittsford, NY 14534
James
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL KSCK25FVMS00
Unit leaking onto floor due to clogged drain tube. Defrosted drain tube and verified water is reaching the pan.
Near Irondequoit, NY 14609
Evan
Job Details:
10/13/2020
DISHWASHER KITCHENAID KDTE234GPS0
Customer stated that unit would not dry discovered that unit was not using rinse aid and also incoming water temp is too low. Advised customer that water entering unit need to be above certain temp for heater not to shut itself off. Also discovered that unit is missing filter & screen. ; ordrng 1 W10872845 (FILTER SCREEN) and 1 WPW10463906 (SCREEN )
Near Rochester, NY 14626
Dave L
Job Details:
10/13/2020
DISHWASHER WHIRLPOOL KDPE234GPS
Replaced dented front panel. Verified operation. Unit tested good
Near Rochester, NY 14610
Evan
Job Details:
10/13/2020
DISHWASHER KITCHENAID KUDM01TJBL0
Customer stated that unit is failing to fill. Discovered that float for float switch is stuck up causing float to test open. Reseated float and tested unit. Unit now filling as it should. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14626
Dave L
Job Details:
10/13/2020
DISHWASHER KITCHENAID KUDC10FXSS1
Customer was concerned with the dishwasher intermittently failing to complete cycles/not showing the clean light. Found 6-4 and 6-1. Found that the flash washer was building a significant amount of suds resulting in the error codes. Cleared excess suds with vegetable oil and ran a calibration cycle. Hung drain hose properly to prevent anything entering the unit after drain. Controls and keypad functioning as expected. Did not charge as a curtesy.
Near Rochester, NY 14615
Dave L
Job Details:
10/13/2020
RANGE WHIRLPOOL WGE745C0FS
The oven light was not shutting off due to the switch actuator being bent inward and missing the door. Adjusted switch. Light functioning properly. Lower right hand frame is bent slightly. Pics attached for documentation. Customer agreed to a verbal signature
Near Rochester, NY 14606
Dave L
Job Details:
10/13/2020
DRYER WHIRLPOOL WED4815EW1
Replaced damaged door catch. Rechecked operation and venting. Unit testing good.
Near Pittsford, NY 14534
James
Job Details:
10/13/2020
REFRIGERATOR MAYTAG MRT311FFFZ00
Freezer frosting and leaking into fresh food section. Found fresh food door not lining up with cabinet and allowing air to get in around corners. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor if problem persists replace kit w10916494
Near Webster, NY 14580
Evan
Job Details:
10/13/2020
WASHER MAYTAG MHW5500FW0
Customer stating that unit is leaking from front left corner. Upon inspection discovered that dispenser housing was loose causing unit to drip down inside door. Tightened screws on dispenser and could not see unit leaking from anywhere else. Customer to monitor if issue persists. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/13/2020
OVEN JENN AIR JJW2430DB01
Replacing console due to unit continually showing F2e1 error for stuck key. Replaced console. Tested unit. Unit tested good
Near Farmington, NY 14425
Dave F
Job Details:
10/13/2020
RANGE WHIRLPOOL WFC310S0EB3
Maintenance guy had a family emergency . Rescheduled; schdld next appmnt for 10/23 FRI !
Near Rochester, NY 14606
Dave L
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05
Unit was not making ice due to the wiring harness not being connected to the module. Reconnected harness and watched unit cycle and fill. Testing good. Verbal signature
Near Lima, NY 14485
Dave F
Job Details:
10/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ1
"Door user interface isnt responding. Ordering new door W11196131; rqstng P&A on 1 W11196131 (door/mw), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"
Near Rochester, NY 14609
James
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02
Water sprays outward from dispenser. Water tube came loose from dispenser bracket. Reinstalled dispenser tube and tested.
Near Honeoye Falls, NY 14472
Dave F
Job Details:
10/13/2020
WASHER MAYTAG MVWC415EW1
F0E2 over suds . F2E1 stuck key F9E1 long drain F7E7 motor unable to each rpm . Found the drain pump is seizing ordering new drain pump ; ordrng 1 WPW10661045 (drain pump)
Near Rochester, NY 14618
James
Job Details:
10/13/2020
DISPOSER KITCHENAID KCDI250
Q1 n. Q2 n. Q3 n. Unit not powering on. Found breaker tripped on disposal. Reset breaker and unit functions properly. Recommend using disposal once a week to keep blades free
Near Rochester, NY 14617
James
Job Details:
10/13/2020
REFRIGERATOR FRIGIDAIRE FGHT1848PF1
Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker motor failed. Replaced icemaker and unit cycled and filled properly.
Near Rochester, NY 14624
Dave L
Job Details:
10/13/2020
RANGE MAYTAG MER6600FZ
Customer concerned that cooktop is too hot to touch after indicator warning goes off. Found that the cooktop indicator shits off when the cooktop is still at 130 degrees. This is true on all burners. Documented issue with tech line SR7729022439Tech line stating that the main control monitors burners for setting of the infinite switch and timeframes to determine when to shut off the indicator. Temperature of the cooktop doesnt play a role. They stated that the unit is working as designed even though the temperature of the cooktop remains hot after the indicator is terminated. They recommended that we dont replace any parts as this would have no affect on operation. Verbal signature V
Near Rochester, NY 14624
Dave L
Job Details:
10/13/2020
WASHER MAYTAG MVWB766FW1
Customer concerned with intermittent operation of the user Interface. Found f2-e1 UI stuck button error in diagnostics. Keypad was operational while in home. Ordering keypad. Customer is aware that it is temporarily out of stock. AllOther functions testing okUnit still under 60 month P&L warranty ; ordrng 1 W11135391 (UI)
Near Victor, NY 14564
Dave F
Job Details:
10/13/2020
OVEN GE JGBP35WEA4WW
Broiler is working . Found the bake ignitor was worn out . Replaced ignitor . Tested unit . Tested good ; dspstn on spec-tagged invntry: 2 4342528 IGNITOR-ROUND
Near Brockport, NY 14420
Dave L
Job Details:
10/13/2020
DISHWASHER WHIRLPOOL WDT710PAHW0
Unit was not washing due to an open wash motor. Replaced wash motor and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Dansville, NY 14437
Dave F
Job Details:
10/13/2020
WASHER MAYTAG MVW6230HC0
Replaced gearcase .calibrated unit . Tested unit in auto diagnostics unit tested good.
Near Fairport, NY 14450
Evan
Job Details:
10/13/2020
OVEN-MW COMBO ELECTROLUX 318279621A
Customer stated that door would not open on unit. Discovered that latch mechanism has broken. Was able to pry door open to confirm issue. Ordering latch and switch assembly ; ordrng 1 5304485407 (LEVER ) and 1 5304503439 (LATCH HOOK )
Near Dansville, NY 14437
Dave F
Job Details:
10/13/2020
DRYER MAYTAG MED6230HC0
Replaced console.tested unit . Tested good
Near Fairport, NY 14450
Evan
Job Details:
10/13/2020
DISHWASHER MAYTAG MDB4949SHB1
Replacing control and console due to unit running a cycle constantly. Unit would start and run cycle on its own. Replaced both parts and ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
10/13/2020
MICROWAVE WHIRLPOOL WMC30516HV0
Customer stating that unit is rattling during operation. Upon inspection discovered unit is a countertop model that is not serviceable by field technician.
Near Spencerport, NY 14559
Dave L
Job Details:
10/13/2020
WASHER WHIRLPOOL WTW4816FW2
Washer was not completing cycles to to a leak in the drain hose connection causing a long fill error. Repaired hose leak. Washer will need to be moved closer to the wash sink in order for it to drain properly. This will require adding an outlet closer to the unit. Recommending that the customer make these adjustments before using the appliance. Functions all testing good in diagnostics
Near Webster, NY 14580
Tanner
Job Details:
10/09/2020
REFRIGERATOR KITCHENAID KFXS25RYMS2
Q1 no Q2 no Q3 no Replaced ice maker. Unit filled with water upon reinstallation. Turned on humidity control via test 34 in diagnostics. Advised customer can take up to 24 hours for ice.Verbal signature acknowledged
Near Mount Morris, NY 14510
Steve
Job Details:
10/09/2020
WASHER MAYTAG MVWB835DW2
Replaced gearcase for clicking during spin cycle. The washer tested good in diagnostics.
Near Rochester, NY 14616
James
Job Details:
10/09/2020
WASHER MAYTAG MHW5630HW0
Replaced bellows and tested. Found no leaks.
Near York, NY 14592
Steve
Job Details:
10/09/2020
WASHER MAYTAG MVWB835DW5
Replaced gearcase for squealing during spin. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14624
Steve
Job Details:
10/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Replaced motor sump that was left with customer on previous visit for not washing. Replaced heater that had break in it preventing heat. Replaced door gasket for worn gasket. The dishwasher tests good.
Near Spencerport, NY 14559
Steve
Job Details:
10/09/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10
Replaced ice door guid for holding door open and warm air entering freezer causing ice to clump and frost to form.
Near Rochester, NY 14616
James
Job Details:
10/09/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00
Replaced parts and ensured evap cover is tight against back wall. Defrosted evap and relocated thermistor. Called tech line to document. Ref 7728999966; dspstn on spec-tagged invntry: 1 67006425 SCREW
Near Rochester, NY 14612
James
Job Details:
10/09/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Unit not powering on. Found main harness unplugged and water valve broken. Plugged in harness and unit began cooling.
Near Rochester, NY 14616
James
Job Details:
10/09/2020
REFRIGERATOR WHIRLPOOL WRB329DMBW00
Replaced parts. Customer still having issues with freezing food. Inspected air returns and damper. Customer is to monitor. If problem persists fan blade may need to be replaced
Near Fairport, NY 14450
Tanner
Job Details:
10/09/2020
WASHER MAYTAG MVWX655DW2
Q1 no Q2 no Q3 no Replaced drain pump. Tested via auto diagnostics cycle and unit tested good. Verbal signature acknowledged.
Near Rochester, NY 14610
Tanner
Job Details:
10/09/2020
WASHER MAYTAG A710
Q1 no Q2 no Q3 no Complaint of unit not spinning or draining until many attempts resetting timer. Was unable to reproduce customer complaint. Removed front panel and inspected motor/drain belt and pulleys. Machine would perform functions dialed into timer properly. Timer advances from rinse to drain/spin on its own. If issue recurs timer. Research part number WP205637 but could not find available. Per JM we can try a belt kit if issue recurs.
Near Rochester, NY 14621
Tanner
Job Details:
10/09/2020
WASHER MAYTAG MHW6630HC0
Q1 no Q2 no Q3 no Complaint of clothes wet at end of cycle. Following stored errors:None.Ran spin in manual diagnostics and machine shakes violently. Tested suspension and discovered shipping bolts had not been removed. Shipping bolts will cause unit to shake violently as unit is not utilizing suspension. Excess shaking will cause unit to halt spinning due to hazard. Ran auto diagnostics without shipping bolts and unit tested good.Verbal signature acknowledged.
Near Irondequoit, NY 14609
Dave F
Job Details:
10/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ05
Items freezing in fresh food section . Found some frost build up inside freezer around door . Could be warm air getting into unit . Checked damper operation damper is opening and closing but could be intermittent.Checked ice maker . Ice maker is working as expected . Fresh food thermistor tested good was fresh food when checking thermistor.thermistor read 4.4K freezer was 40 and thermistor read 6.5k tested good . Changed defrost mode to basic from adaptive. Raised freezer temp . Customer will monitor a try to keep things away from back wall.
Near Spencerport, NY 14559
James
Job Details:
10/09/2020
FREEZER WHIRLPOOL WRF535SWHZ02
Q1 n. Q2 n. Q3 n. Unit developing frost on lh side of freezer and on damper cover. Found door jumped a tooth on rail assembly and not sealing. Removed frost and verified door is sealing. Concern about droning noise from compressor. Noise is Normal operation. Customer is to monitor If frost persists replace rails in freezer. If noise worsens compressor may need replacing
Near Webster, NY 14580
James
Job Details:
10/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Q1 n. Q2 n. Q3 n. Unit not making ice for two weeks and started working again. E2 error. Icemaker passed diagnostics. Customer going to monitor. If problem persists replace icemaker. W11294907. 379.35 total ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Webster, NY 14580
Steve
Job Details:
10/09/2020
DISHWASHER KITCHENAID KDTM354DSS4
S22916 replaced upper racks for separating racks. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14610
Evan
Job Details:
10/09/2020
RANGE WHIRLPOOL WEG750H0HV0
Customer stating that units internal temperature was off and items and coming out undercooked. Ran test preheat to 350. Observed unit while heating. Calibrated unit up 20 degrees and observed temperatures. Unit now maintaining temp as it should. Unit tested good
Near Rochester, NY 14609
Evan
Job Details:
10/09/2020
DISHWASHER MAYTAG MDB9959SKZ0
Replacing drain pump due to original pump impeller becoming jammed due to chopper blade breaking off inside pump. Replaced pump and tested unit. Unit tested good
Near Irondequoit, NY 14622
Evan
Job Details:
10/09/2020
DRYER KENMORE 110.7670269
Customer stating that unit will not heat. Discovered that thermal fuse tested open. Replaced fuse and tested unit. Unit now heating as it should. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Tanner
Job Details:
10/09/2020
DISHWASHER KITCHENAID KDTE334GPS0
Q1 no Q2 no Q3 no Replaced ACU. Started diagnostics cycle. Unit humming but does not fill or run.SR7728999780- Confirmed float switch contacts are working. Measured proper resistance of water valve from control. Started a cycle to measure voltage to valve from control and on this cycle unit functioned properly. May have had a stuck float switch causing no voltage. Float is currently functioning but ordering new float switch as preventative measure.; ordrng 1 WPW10195039 (Float switch)
Near Penfield, NY 14526
Evan
Job Details:
10/09/2020
WASHER WHIRLPOOL MVWB835DW1
Replacing gear case due to bearing inside gear case failing causing unit to sound very loud while in spin. Replaced gear case. Tested unit. Unit tested good
Near Canandaigua, NY 14424
Dave F
Job Details:
10/09/2020
REFRIGERATOR KITCHENAID KRFC302ESS00
Replaced water valve. Tested unit for leaks no leaks . Unit tested good . Left broken part with customer .
Near Canandaigua, NY 14424
Dave F
Job Details:
10/09/2020
50#IM 15' FS KITCHENAID KUIC15NRTS1
Replaced water valve .tested unit . No leaks .tested good.
Near Webster, NY 14580
Steve
Job Details:
10/09/2020
REFRIGERATOR AMANA ATB1935HRW
Replaced fresh food section door gasket for ripped gasket.
Near Churchville, NY 14428
Steve
Job Details:
10/09/2020
COOKTOP KITCHENAID KFGS306VSS02
The cooktop was working as a expected on arrival. Tested each burner/ignitor and they all worked as expected. Quoted customer for spark module if problem persists. ; rqstng P&A on 1 WP8286828 (module-spk)
Near Rochester, NY 14612
Tanner
Job Details:
10/09/2020
DRYER MAYTAG MGDC465HW0
Q1 no Q2 no Q3 no Complaint of thumping noise during use. Ran unit with and without garments and could not reproduce noise.Customer will continue to monitor ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK
Near Fairport, NY 14450
Evan
Job Details:
10/09/2020
WASHER MAYTAG MVWB766FW1
Replacing acu and gear case due to acu failing to acknowledge when lid is locked and gear case leaking oil. Replaced gear case. Replaced acu. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Rochester, NY 14608
Evan
Job Details:
10/09/2020
WASHER GE GNW128PSMVVW
Customer stated unit would not drain. Discovered that drain hose was clogged. Cleared hose and tested unit. Unit now draining as it should. Unit tested good
Near Rochester, NY 14610
Evan
Job Details:
10/09/2020
MICROWAVE WHIRLPOOL WMHA9019HV1
Customer stating that unit is failing to heat and fan would not drip running. Discovered error code f4e1 for relay error. Tested all components. Discovered convection heater is relay is stuck open. Ordering control ; ordrng 1 W11186035 (CONTROL )
Near Pittsford, NY 14534
Dave F
Job Details:
10/09/2020
DISHWASHER WHIRLPOOL WDT920SADM3
Wash pump had failed needs new sump WPW10671942 . House is a new build . Customer has certificate of occupancy. They moved in on September 18 2020 . Ordering pump; ordrng 1 WPW10671942 (sump and motor assy)
Near East Rochester, NY 14445
Dave F
Job Details:
10/09/2020
MICROWAVE WHIRLPOOL WML75011HZ7
No show . Left door tag .; saved tckt
Near Webster, NY 14580
James
Job Details:
10/09/2020
HOOD VENT WHIRLPOOL UXD8636DYS2
Q1 n. Q2 n. Q3 n. Unit stops mid way up. Removed motor assembly and inspected. Motor overheated and is very weak. Inspected linkages. Need motor. Replaced motor. Lower linkage screw broke off inside linkage upon removal. Need linkage and screw. Not charging for damaged parts. ; ordrng 1 WPW10421280 (arm-motor) and 1 WPW10422764 (screw)
Near Bloomfield, NY 14469
Dave F
Job Details:
10/09/2020
COOKTOP JENN AIR JIC4536XS00
Unit not turning on . Found the module W10885135 was burned called techline SR 7729003487 . Techline had me check compatibility with oven below which was good .said to replaced modules . Replaced module and Ui but the one module is still needed . Schedule when part comes in .; schdld next appmnt for 10/19 MON !
Near Pittsford, NY 14534
Steve
Job Details:
10/07/2020
WASHER WHIRLPOOL MHW5500FC1
Found bolt on motor broken. Ordering bolt. ; ordrng 1 W11253212 (BOLT)
Near Rochester, NY 14610
Evan
Job Details:
10/07/2020
WASHER GE WSSH300G0WW
Installed motor control due to unit failing to engage into spin. Once installing motor control control began to flicker and then shut off. Could not get control to respond once this happened. Ordering control ; ordrng 1 WH22X30717 (CONTROL )
Near Rochester, NY 14618
Evan
Job Details:
10/07/2020
WASHER WHIRLPOOL MHW8630HC0
Customer stated that unit has stopped squealing but detergent is not dispensing properly. Referring to service pointer W11446112. Pointer refers too ACU failing to regulate amount of soap going in for each load. Ordering acu ; ordrng 1 W11322884 (ACU)
Near Rochester, NY 14607
Evan
Job Details:
10/07/2020
OVEN FRIGIDAIRE LGGF3043KFR
Replacing ignitors due to ignitors failing to spark replaced ignitors for issue but unit still will not spark. Ordering spark module ; ordrng 1 5304508269 (MODULE SPARK )
Near Fairport, NY 14450
Steve
Job Details:
10/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01
Ordering slides and gasket for freezer door not closing and causing frost on rails. ; rqstng P&A on 1 W10436252 (frz door gasket(blk)) and 2 W11265130 (SLIDE)s
Near Canandaigua, NY 14424
Dave F
Job Details:
10/07/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Right hand door has failed and the hinge has came through . Unit needs new door . Ordering door LW10858417; rqstng P&A on 1 LW10858417 (dor-fip)
Near Pittsford, NY 14534
Steve
Job Details:
10/07/2020
OVEN JENN AIR JJW3830IL00
"Sr# 7728982877Found F6E4 communications error. ACU and ui already replaced in February. Called tech line. Ordering ACU, ui, harness. And upper fan.; ordrng 1 W11216658 (SIGNAL HARNESS) and 1 W11248652 (COOLING FAN UPPER) and 1 W11449114 (UI)"
Near Spencerport, NY 14559
James
Job Details:
10/07/2020
DISHWASHER MAYTAG MDB8959SKZ0
Q1 n. Q2 n. Q3 n. Unit not draining. Found chopper broken in pump. Need pump. ; ordrng 1 MDB8959SKZ0 (PUMP)
Near Rochester, NY 14610
Evan
Job Details:
10/07/2020
VAN FORD TRANSIT CONNECT
Dropping off van
Near Irondequoit, NY 14622
Evan
Job Details:
10/07/2020
WASHER MAYTAG MVWX500XW0
Assisting TR
Near Spencerport, NY 14559
James
Job Details:
10/07/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10
"Unit froze over again since last visit. Found ice frozen on bottom of ice bin, but not on top. Dispenser misaligned, allowing air to get into freezer and cause frost. Adjusted dispenser. Refund for icemaker. Subtract labor from part refund. ; ordrng 1 WP2180224 (guide-ice)"
Near Rochester, NY 14617
Evan
Job Details:
10/07/2020
OVEN WHIRLPOOL WEG750H0HZ0
Customer stating that unit will not run bake cycle. Discovered with techline that bake relay is stuck open. Ordering control....Sr:7728986818; ordrng 1 W11205353 (CONTROL )
Near Irondequoit, NY 14622
Tanner
Job Details:
10/07/2020
WASHER MAYTAG MVWX500XW0
"Q1 no Q2 no Q3 no Installed motor. Calibrated unit. Tested via auto diagnostics, manual diagnostics and ran full drain spin cycle. Unit spinning appropriately. No stored errors.Verbal signature acknowledged."
Near Fairport, NY 14450
Dave F
Job Details:
10/07/2020
RANGE WHIRLPOOL WFE505W0HW2
Found the control that was shipping was the color black and not white . Black Control is completely different and had regular self clean and not steam clean . Ordering another board W11314393; ordrng 1 W11314393 (cntrl-elec)
Near Fairport, NY 14450
Tanner
Job Details:
10/07/2020
WASHER WHIRLPOOL WTW5550XW2
Q1 no Q2 no Q3 no Replaced ACU and Actuator. Calibrated unit. Tested via auto diagnostics. Unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
Near Fairport, NY 14450
Tanner
Job Details:
10/07/2020
WASHER MAYTAG MVWB766FW1
Q1 no Q2 no Q3 no Complaint of Intermittent control panel. Shuts off during cycle. Noise during spin. Following stored errors:F0E3 overloadF5E1 lid switch fault F8E6 water hazard Ran auto diagnostics cycle. Lid locks however is not indicated on UI. If ACU not sense lid lock unit this can cause F8E6 error which will disable wash cycle due to potential hazard. When in spin unit makes bearing rub sound. Can be heard while hand spun as well. Staining on bottom of rotor appears to be gearcase oil.Tested power supply via outlet tester and tested good. Quoted customer for gearcase and ACU. Customer will be reaching manufacturer due to dissatisfaction.
Near Scottsville, NY 14546
Steve
Job Details:
10/07/2020
WASHER MAYTAG MVWB766FW1
Console is randomly unresponsive. Customer showed video of it not responding. Ordering ui; ordrng 1 W11135391 (CONSOLE)
Near Ontario, NY 14519
Tanner
Job Details:
10/07/2020
DRYER WHIRLPOOL WED75HEFW0
Q1 no Q2 no Q3 no Replaced ACU. Tested unit via timed dry and unit tested good.Verbal signature acknowledged.
Near Rochester, NY 14605
Evan
Job Details:
10/07/2020
DRYER WHIRLPOOL WED7500GC0
Replacing all parts listed due to door failing to stay shut during cycle. Replaced all parts. Tested unit. Unit tested good
Near Irondequoit, NY 14609
Evan
Job Details:
10/07/2020
RANGE KITCHENAID KSDG950ESS2
Replacing wiring harness due to unit not operating downdraft fan on high setting. Replaced harness tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details:
10/07/2020
DISHWASHER WHIRLPOOL WDT730PAHW0
Replaced dispenser door for not closing. The dispenser tests good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14612
James
Job Details:
10/07/2020
WASHER WHIRLPOOL WTW4855HW1
Q1 n. Q2 n. Q3 n. Hot water Fault. Checked hoses and valves passed diagnostics. Thermistor was 40ohm at 85 degrees. Replaced control and lock then calibrated. Ran spin cycle successfully. Customer is to monitor. If problem persists replace valve.
Near Hilton, NY 14468
James
Job Details:
10/07/2020
WASHER WHIRLPOOL MVWB835DW1
Parts auth. Msqoq00ap1Q1 n. Q2 n. Q3 n. Unit leaking water and bearing grease underneath gearcase. Gearcase has failed. Replaced gearcase and calibrated. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Fairport, NY 14450
Steve
Job Details:
10/07/2020
STACKED LAUNDRY WHIRLPOOL WFC8090GX0
Replaced front panel and door for dent on panel on arrival and scratch on door preventing the user interface from responding.
Near North Chili, NY 14514
Steve
Job Details:
10/07/2020
DISHWASHER GE GDT530PSD4SS
Replaced drain pump For bad bearing in pump. The pump tested good
Near Brockport, NY 14420
James
Job Details:
10/07/2020
DISHWASHER WHIRLPOOL MDB8959SKW0
Replaced pump and tested.
Near Victor, NY 14564
Dave F
Job Details:
10/07/2020
DISHWASHER KITCHENAID KDPM604KPS0
found the mount that holds the sump in place was not correct and vibrating on floor . Adjusted the mount tested unit . Tested good.
Near Irondequoit, NY 14622
Evan
Job Details:
10/07/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01
Replacing door due to units original door being delivered with scratches. Replaced door. Unit tested good
Near Rochester, NY 14626
James
Job Details:
10/07/2020
RANGE WHIRLPOOL WFE505W0HB2
Door glass fell out. Broiler drawer not opening. Door hits drawer when open. Rh foot broken. Both side panels dented. Frame bent. Called tech line. 7728984063Non repairable Tracie.l.lassiter@store.lowes.com
Near Rochester, NY 14615
James
Job Details:
10/07/2020
DISHWASHER WHIRLPOOL WDT750SAHVO
Replaced parts and tested. Ran unit with clear door and spray arms rotating properly. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Dave F
Job Details:
10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Ui in drawer not functioning found the board was not in the right position in the bracket and when the button was touched was not responding. UI tests good now . Found the drain tube in freezer was plugged . Cleared drain tube . Found ice built up under fresh food evap from drain tube being plugged . Defrosted that . Unit is now working as expected
Near Rochester, NY 14618
Dave F
Job Details:
10/07/2020
COOKTOP JENN AIR JGS1450DS0
Replaced console for stuck key error codes and buttons not working .tested unit in auto test . Tested good .
Near Scottsville, NY 14546
Dave F
Job Details:
10/03/2020
DRYER MAYTAG MDE3706AYW
"Tension pulley is squeaking . Ordering tension pulley . Going to replace rollers and belt as well . Left parts at customers. ; ordrng 1 WP37001287 (bracket), dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT"
Near Bloomfield, NY 14469
Steve
Job Details:
10/03/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00
Compressor will not start. Put a tester start device on unit and same result. Ordering compressor. ; rqstng P&A on 1 W10233961 (compressor) and 1 WPW10143759 (DYE DRIER)
Near Rochester, NY 14626
James
Job Details:
10/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Q1 n. Q2 n. Q3 n. Crisper endcap broken. Need part. Freezer door not closing. Defrosted and greased rails now door is closing properly. ; ordrng 1 W10874836 (endcap)
Near Canandaigua, NY 14424
Steve
Job Details:
10/03/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00
Found top right side of freezer door not sealing. Ordering gasket and slides. ; rqstng P&A on 2 WPW10120018 (slide rail (frz))s and 1 WPW10436250 (gasket-fip)
Near Rochester, NY 14610
Dave F
Job Details:
10/03/2020
DISHWASHER KITCHENAID KDFE104DWH2
Wash motor is failing and not turning on . Tapped wash motor and it started right up . Motor is seizing . Sump needs to be replaced . Ordering part . . Customer is paid in full ; ordrng 1 WPW10605057 (pump and motor assy)