Service History 194 - Appliance Tec

Near Rochester, NY 14616

Dave L

Job Details: 01/06/2021

WASHER WHIRLPOOL WTW7000DW Spoke with customer about possible water hammer issue. Pre ordered valve per customers request. ; ordrng 1 W11173597 (Valve with)

Near Rochester, NY 14606

Tanner

Job Details: 01/06/2021

DISHWASHER WHIRLPOOL WDF330PAHW2 Q1 no q2 no q3 noReplaced friction sleeves. Tested unit and unit tested good.Verbal signature acknowledged

Near Rochester, NY 14610

Tanner

Job Details: 01/06/2021

WASHER MAYTAG MHW3505FW1 Q1 no q2 no q3 noComplaint of door stuck locked. Put in diagnostic. Cancelled and unit unlocked. Following stored error:F9E1 long drain. Ran autodiagnostics and unit will not drain. Pump hums but is pushing zero water. Pump has mechanically failed. Replaced drain pump. Tested unit and unit tested good.; used 1 WPW10605427 (PUMP) from stock

Near Pittsford, NY 14534

Tanner

Job Details: 01/06/2021

WASHER WHIRLPOOL WTW8100BW0 Q1 no q2 no q3 noComplaint of unit making noise especially in high spin.No stored errors.Ran diagnostics and unit displayed F51 error. Unit making noise associated with bad bearing. Replaced bearing. Sound is gone however unit still making uL and error 51. Scheduled for next day AM. Service fee collected. ; used 1 W10435302 (BEARING) from stock

Near Victor, NY 14564

Steve

Job Details: 01/06/2021

REFRIGERATOR KITCHENAID KRFC300EBS01 Found evap fan motor not running. Ordering fan motor. ; ordrng 1 W11024089 (motor-evap)

Near Webster, NY 14580

Dave L

Job Details: 01/06/2021

DISHWASHER KITCHENAID KDTM404ESS2 Ran the dishwasher in diagnostics to locate the source of the leak. With the clear door on I never saw the lower spray arm move. Uninstalled and reinstalled lower spray arm. Got the spray arm to move normally. Retested in diagnostics with the door shut.

Near Hilton, NY 14468

Dave L

Job Details: 01/06/2021

DRYER MAYTAG MGDE300VW Checked airflow due to long dry times. Airflow tested ok. Unit cycling off at 160 and on at 120. Watched unit cycle on and off ten times to verify gas coils were not weak. Verified moisture sensor was working in diagnostics. Thermistor also tested good. Cabinet inside dryer was clean. Unit tested good

Near Leicester, NY 14481

Steve

Job Details: 01/06/2021

RANGE AMANA ACR4303MFS3 Replaced hinges for broken pin on active hinge and door not closing.

Near Fairport, NY 14450

Steve

Job Details: 01/06/2021

REFRIGERATOR KITCHENAID KBFN506EBS01 Replaced ice maker for over production of ice and replaced right side fresh food section led module for no lights on right side

Near Henrietta, NY 14467

Steve

Job Details: 01/06/2021

REFRIGERATOR KENMORE 106.580368 Found freezer was 25 degrees. Restarted compressor and it was clicking off. The compressor was hot to touch. Put tester start device on unit and customer is going to monitor. If problem persists the refigerator will need compressor.

Near Rush, NY 14543

Steve

Job Details: 01/06/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ Replaced evaporator fan motor and fan blade for bad bearing causing excessive noise. ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER

Near Webster, NY 14580

James

Job Details: 12/31/2020

RANGE WHIRLPOOL WFG515S0JW1 Complaint of door not shutting properly. Rh side of door shuts slightly more than lh side. Inspected unit and it is functioning properly. Door shuts this way because active hinge is only on rh side. Issue should be less noticeable once door gasket starts to wear in.

Near Webster, NY 14580

James

Job Details: 12/31/2020

WASHER WHIRLPOOL WFW5620HW1 Replaced control and tested spin and normal cycle. Unit functions properly. Left latch with customer

Near Ontario, NY 14519

James

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL GT1SHTXMT02 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Defrosted drain and removed ice.

Near Williamson, NY 14589

James

Job Details: 12/31/2020

DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced hinge sleeves and adjusted spring tension. Door opens and closes properly.

Near Fairport, NY 14450

Tanner

Job Details: 12/31/2020

WASHER MAYTAG MHW5100DW0 Q1 no q2 no q3 noComplaint of no drain/spin. Following stored errors:F0E1 load detected during clean wash cycleF5E2 door lock errorF5E4 door not opened between cycles Ran diagnostic and door lock testing good. Drain pump testing good. Residual water stuck in Bellow gasket. Cleaned drain holes at Bellow. Vacuumed out sump. Retested and unit testing good.

Near Rochester, NY 14612

Dave L

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Freezer module is shorted. Module is ordered but has not come in yet. Will schedule when it arrives ; schdld next appmnt for 1/13 WED !

Near Palmyra, NY 14522

Tanner

Job Details: 12/31/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no q2 no q3 noReplaced console. Tested via diagnostic LED test and unit tested good.Verbal signature acknowledged

Near Newark, NY 14513

Tanner

Job Details: 12/31/2020

WASHER WHIRLPOOL WTW2000HW Q1 no q2 no q3 noReplaced valves. Tested unit and unit Tested good.

Near Newark, NY 14513

Tanner

Job Details: 12/31/2020

WASHER MAYTAG MVWC465HW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.

Near Newark, NY 14513

Tanner

Job Details: 12/31/2020

FREEZER WHIRLPOOL WRF560SEHZ00 Replaced defrost thermistor. Cannot test defrost thermistor in Warehouse unit must be plugged in for 24 hours.

Near Ontario, NY 14519

James

Job Details: 12/31/2020

WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n q3 n. Unit loud in spin cycle. Gearcase has worn bearing and is leaking oil. Need gearcase. Customer going to try and get parts and labor authorization ; rqstng P&A on 1 W11393685 (GEARCASE )

Near Livonia, NY 14487

Steve

Job Details: 12/31/2020

WASHER WHIRLPOOL WFW92HEFBD0 Replaced main control for main control fault and persistent suds error. Removed air trap and inspected. It looks good and clear of any debris. The drain clean out was empty. The washer tested good in diagnostics.

Near Irondequoit, NY 14617

James

Job Details: 12/31/2020

WASHER MAYTAG MVWB835DW4 "Replaced hinge, lid, and door lock. Tested several times in diagnostics. Unit functions properly."

Near Rochester, NY 14610

Tanner

Job Details: 12/31/2020

WASHER WHIRLPOOL WFW94HEXW2 Q1 no q2 no q3 noF1E1 control board failure. Power is good. Needs new ACU.; ordrng 1 WPW10374126 (Control)

Near Rochester, NY 14616

James

Job Details: 12/31/2020

WASHER WHIRLPOOL MHW5630HW0 Replaced dispenser and tested. Found no leaks.

Near Rochester, NY 14626

James

Job Details: 12/31/2020

REFRIGERATOR KITCHENAID KRFF707ESS01 "Replaced drain tube, drain pan and led modules. D frosted ff and freezer drains. Unit functions properly."

Near Marion, NY 14505

Tanner

Job Details: 12/31/2020

WASHER MAYTAG MVWX655DW2 Q1 no q2 no q3 noComplaint of unit just humming. Cancelled drain. Following stored errors:F8E1 long fillF0E5 off balance loadCustomer does not have hot water rto unit. Advised unit will need to be operated on tap coldRan autodiagnostics and when drain turned on would run continuous. Drain relay sticking on. Ordering new ACU; ordrng 1 W11419215 (W11419215)

Near Churchville, NY 14428

Steve

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced diffuser for not shutting off and causing freezing in fresh food section. ; dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER

Near Rochester, NY 14612

Dave L

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRV986FDEM Replaced the deli control wiring harness due to a short that was causing the unit to not cool. New harness powered the deli control and the unit is operating normally. Customer to monitor

Near Rochester, NY 14622

Dave L

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRT511SZDM00 Replaced broken fresh food door handle.

Near Fairport, NY 14450

Steve

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRF535SWHV01 Replaced slides and gasket for door not closing causing warm air entering freezer and causing frost build up.

Near Webster, NY 14580

Dave L

Job Details: 12/31/2020

WASHER WHIRLPOOL WTW7120HC0 "Spoke to customer before arriving about the washer. This issue had been documented with tech line previously. The customer agreed to pay for a diagnosis if it did not yield different results from the previous repair. Checked rotor and stator for loose or missing bolts. Stator windings tested good at 8.5ohms on all windings. Electrical connection right a secure. Ran service diagnostics to check shifting and spin. Tested water level, thermistor, and tach sensors. Did not get a reading from the tach sensor when spinning the tub. Called Techline to verify the test results. They could not provide and answer as to why there was no reading but they suspect that the tach test on this model is unavailable. They will follow up with me on this issue via email. Techline verified that the issue is likely caused by variables in items being washed and not machine operation. Collected the service fee for the visit."

Near Fairport, NY 14450

Evan

Job Details: 12/31/2020

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing front panel due to panel beginning to rust at vent exit. Replaced panel. Unit tested good

Near Webster, NY 14580

Evan

Job Details: 12/31/2020

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit was falling to spin out correctly and would experience a wet load at the end of cycle regardless of load size. Customer ran cycle and left load in machine at end of cycle. Customer was correct load was sopping wet still and was only 2 bed sheets. Ran unit on manual test mode to confirm function. Unit is spinning out as it should. Mechanically unit is working as it should. Tech is suspecting issue with control specifically pressure switch failing to sense water in tub at end of cycle ; ordrng 1 W11170319 (CONTROL )

Near Mendon, NY 14506

Steve

Job Details: 12/31/2020

DISHWASHER KITCHENAID KUDP01FLBL6 Replaced latch and strike for door not closing. Fastened unit properly with brackets. Replaced dispenser for rinse agent running out after four washes.

Near Newark, NY 14513

Tanner

Job Details: 12/31/2020

REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 no q2 no q3 noReplaced door and thermistor. Door tests good. Defrost issues cannot be tested unit must be used in regular capacity.

Near Penfield, NY 14526

Dave L

Job Details: 12/31/2020

RANGE WHIRLPOOL WFE775H0HZ1 The front right dual burner is not maintaining proper temperature because the switch is only closing intermittently. Replaced the infinite switch and the burner began to cycle normally. ; dspstn on spec-tagged invntry: 1 W10911303 SWITCH-INF

Near Rochester, NY 14612

James

Job Details: 12/31/2020

WASHER MAYTAG MHW5630HW0 Replaced parts and tested found no leaks. ; dspstn on spec-tagged invntry: 1 W11409996 DEFLECTOR

Near Pittsford, NY 14534

Evan

Job Details: 12/31/2020

DISHWASHER MAYTAG MDB9979SKZ0 Customer stated that unit is failing to drain and flashing f9e1 code. Discovered that chopper blade on impeller had broken causing pump to become seized. Removed debris. Reinstalled pump and tested unit. Unit tested good

Near Rochester, NY 14604

Evan

Job Details: 12/31/2020

WASHER WHIRLPOOL WFW560CHW0 Customer stated that unit was flashing error code. Discovered f0e5 code stored for off balance load. Ran test cycle unit completed cycle as it should. Ran normal cycle to confirm function. Unit operating as designed. Unit tests good

Near Canandaigua, NY 14424

Steve

Job Details: 12/31/2020

OVEN WHIRLPOOL WFE540H0ES2 Found oven overheating by 25 degrees. Calibrated oven lower twenty degrees. Customer is monitoring.

Near Rush, NY 14543

Steve

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ "Ordering evap fan motor for noisy operation. ; rqstng P&A on 1 W11032800 (motor-evap) and 1 WP67006337 (blade- fan), dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"

Near Manchester, NY 14504

Steve

Job Details: 12/31/2020

RANGE KITCHENAID KFGG504KPS0 Found the unit was converted to propane and customer has natural gas. Used orifices customer had to repair bake and broil. Ordering top orifices for very small flames. ; ordrng 1 W10849719 (RIGHT REAR ORIFICE ) and 1 W10849720 (LEFT REAR ORIFICE ) and 1 W11428753 (RIGHT FRONT ORIFICE ) and 1 W11428754 (LEFT FRONT ORIFICE ) and 1 W11429345 (CENTER ORIFICE )

Near Canandaigua, NY 14424

Steve

Job Details: 12/31/2020

MICROWAVE KITCHENAID KMHC319EBS4 Replaced magnetron and diode for not heating. Inspected wave guid and could not see any pitting. The mag fan turned on when cooking.

Near Rochester, NY 14606

Dave L

Job Details: 12/31/2020

DRYER ROPER RED4516FW0 The dryer will not heat because there is not proper voltage to the receptacle. The panel box is new and fitted with new breakers. Recommending that the customer have a licensed electrician replace the receptacle.

Near Pittsford, NY 14534

Evan

Job Details: 12/31/2020

WASHER MAYTAG MVWB955FCO Customer stated that unit is failing to fill. Discovered f8e1 code for long fill. Cold and hot water valves are failing to actuate. Ordering valve

Near Rochester, NY 14606

Dave L

Job Details: 12/31/2020

WASHER WHIRLPOOL WTW4855HW0 "Customer Is finding a smallAmount of water under the unit after use. Ran diagnostics and checked inlet valves drain hoses, pump and transmission seal. Ran a full load of laundry. The unit began to build a very small amount of water in the floor during final spin. The suspension is weak in the front allowing water to splash through the tub ring seal. Quoted customer for both parts. Hey will let us know when the want to proceed with the repair ; rqstng P&A on 1 W11043544 (Tub ring) and 1 W11217817 (Suspension), dspstn on spec-tagged invntry: 1 W11210459 VALVE"

Near Rochester, NY 14606

Dave L

Job Details: 12/31/2020

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 The right side fresh food door is difficult to open because it is broken at the lower hinge. The door will need to be replaced to correct this. Ordering door ; ordrng 1 LW10858417 (Door RH stainless) and 1 W11178521 (Name plate)

Near Brockport, NY 14420

Dave L

Job Details: 12/31/2020

DISHWASHER KITCHENAID KDPE234GPS0 Unit is not cleaning because the wash motor will not start. 114vac to the wash motor from the control. Ordering sump. ; ordrng 1 W11085683 (Sump)

Near Rochester, NY 14606

James

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Replaced icemaker for overflowing issue. Icemaker filled upon install and did not leak. Customer is to monitor.

Near Brockport, NY 14420

Dave L

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDF550SAHB0 Door handle was loose tightened set screws.

Near Penfield, NY 14526

Tanner

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDTA50SAHV0 Q1 no q2 no q3 noComplaint of broken upper rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.

Near Rochester, NY 14620

James

Job Details: 12/29/2020

REFRIGERATOR KITCHENAID KRFF507HPS00 Spoke with customer and freezer led not powering on. Customer has extended warranty through charlotte. Called charlotte and they said warranty is through warrantech and customer has to contact them directly 1-888-446-8008

Near Avon, NY 14414

Steve

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced dispenser for broken door and door not closing. The dispenser tests good.

Near Rochester, NY 14610

James

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Door easy to open and not seali. Food freezing in middle shelves of fresh food section. Adjusted door and molded gasket with heat gun. Partially blocked air return to assist in temperature. Left part with customer. Customer is to monitor if food still freezes order kit W10916494; dspstn on spec-tagged invntry: 1 WP489467 WASHER

Near Spencerport, NY 14559

Dave L

Job Details: 12/29/2020

WASHER WHIRLPOOL WFW94HEXW2 Found unit sitting in a puddle of water in the basement. Removed lid. Found the the inlet valve is leaking from its solenoid. Put unit into diagnostics. Found f1-e2 and f5-e2 errors. 120VAC momentarily to the MCU in diagnostics. Quoted for the inlet valve and MCU (628.35) customer is going to replace the unit due to cost. Shut the water supply off to the unit.

Near Fairport, NY 14450

Tanner

Job Details: 12/29/2020

WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noComplaint of unit staying locked at end of cycle and unit still full of water. Following stored errors:F1E2 motor control faultRan autodiagnostics and lid lock testing good. Unit completed cycle without issue. Performed motor test steps. Unit failed step 14. No continuity between motor and j2. Measured resistance of motor windings and all readings out of range. All resistances well below 5 ohms. Ordering lower harness and motor.; ordrng 1 W10890624 (Motor) and 1 W11448788 (Lower harness)

Near Pittsford, NY 14534

Steve

Job Details: 12/29/2020

REFRIGERATOR MAYTAG MRT311FFFZ00 Removed drain duck bill for water leaking into fresh food section. Frost was normal on back wall of freezer. Recommended customer put jugs of water in freezer to stabilize temps during defrost.

Near Hilton, NY 14468

Dave L

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRF736SDAM12 Customer has very poor water pressure and dispenser and ice maker. This is causing the ice maker fill tube to freeze. Removed ice from tube. Ice maker filled but not with much water. The needle valve is old and should be replaced. Returning with an isolation valve in case that does not remove the water restriction. The auger motor will not turn checked voltage at the motor and the control on p3. The motor is Getting 52VDC. The tech sheet calls for 130-140. Ordering control and auger motor. ; rqstng P&A on 1 WPW10589838 (Control) and 1 W10822606 (Auger) and 1 W10865826 (Isolation valve)

Near Fairport, NY 14450

Steve

Job Details: 12/29/2020

REFRIGERATOR KITCHENAID KBFS25EWMS10 Replaced compressor for seized compressor. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near Rochester, NY 14609

Dave L

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRS586FLDB00 Customer had lost ice production for several weeks. Since scheduling service the ice has returned and the unit had a full bin when I arrived. Found that the plastic wiring harness coating at the freezer door hinge was torn. Suspecting that a wire in that harness is damaged and is causing the intermittent issue. The ice maker harvested and filled while I was there. Ordering a freezer door for the customer ; ordrng 1 LW10701908 (Freezer door)

Near Fairport, NY 14450

Tanner

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no q2 no q3 noComplaint of unit falling off rack. Inspected and right adjuster has failed. Replaced with upgraded assembly.

Near Macedon, NY 14502

Steve

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRS576FIDM01 Ordering ice maker for not producing ice. ; rqstng P&A on 1 W10873791 (icemaker)

Near Irondequoit, NY 14622

Dave L

Job Details: 12/29/2020

WASHER MAYTAG MHW6630HW1 Customer is still experiencing a heater issue. Rechecked heater and thermistor. Heater tested ok at 18ohms from the control and the thermistor tested ok at 1600ohms. Put an amp meter on heater wire and ran test 8. I did not get a reading. Called Techline to check diagnosis. Was unable to gain any valuable information From either of the two conversations I had with tech line. Suspecting a short in the heater circuit is likely causing the problem. Heater and thermistor did not have continuity to ground from the control connection side. Ordering ACU and harness. ; ordrng 1 W11322883 (ACU) and 1 W11314680 (Harness) and 1 W11038118 (NTC harness)

Near Webster, NY 14580

Dave L

Job Details: 12/29/2020

WASHER WHIRLPOOL WTW4800XQ1 "Unit is not washing because it will not spin or agitate. Found motor capacitor testing out of range. Replaced capacitor. Calibrated unit and tested in diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID and 1 WPW10625045 CAPACITOR , used 1 W10625045 from stock"

Near Rochester, NY 14618

James

Job Details: 12/29/2020

REFRIGERATOR KITCHENAID KRFC704FSS00 Q1 n. Q2 n. Q3 n. Unit shut off and turned itself back on a week later. Service pointer W11033419D. Called tech line and unit has version 6 of software and board should be replaced with evap cover. Customer going to contact customer service for authorization. Quoted 134.90 labor.

Near Webster, NY 14580

Dave L

Job Details: 12/29/2020

DISHWASHER KITCHENAID KDTE234GPS0 The customer is unhappy with the performance of the dishwasher. Put unit into diagnostics. There were no saved errors. Inspected unit while it was washing. The wash motor is struggling to push water through both the upper and lower spray arms. The wash motor chopper screen is likely restricted. Ordering sump and spray arms; ordrng 1 W11085683 (Sump) and 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)

Near Macedon, NY 14502

Steve

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL KRFC704FPS03 Replaced evaporator cover for fan not running. The fan started running and unit is cooling

Near Canandaigua, NY 14424

Steve

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDF590SAJM0 Repaired broken wires to water valve for no water. The dishwasher tests good

Near Webster, NY 14580

Dave L

Job Details: 12/29/2020

HOOD VENT KITCHENAID KVWB400DSS Replaced scratched hood vent chimney.

Near Henrietta, NY 14467

Tanner

Job Details: 12/29/2020

WASHER AMANA NFW5800HW0 Q1 no q2 no q3 noComplaint of shaking. Complaint of leaking Following stored errors:F5E4 Ran autodiagnostics and completed without issue. Unit is on pedastal. Pedastal is balanced. Explained unit will shake more on a pedastal even under perfect condition. Filled unit to Max capacity and unit does not leak through front door. Found soap residue in and around vent. Leak may be due to oversuds. Adjusted vent cap which was not facing correct direction. Could not reproduce leak. Advised customer to continue to monitor and take note which loads cause this issue.

Near Pittsford, NY 14534

Tanner

Job Details: 12/29/2020

DISHWASHER KITCHENAID KDTM404KPS0 "Q1 no q2 no q3 noComplaint of no wash. Damaged door. Damaged door was requested on work order 93262 in July shortly after unit was purchased. Following stored errors:F8E2 water problemF10E2 vent wax motor electrical issueUnit fills. Never runs. Ordering new motor. Ordering new door as dent is present on front.; ordrng 1 W11416362 (Motor), rqstng P&A on 1 W11416371 (Door)"

Near Churchville, NY 14428

Tanner

Job Details: 12/29/2020

WASHER MAYTAG MVWX655DW1 "Q1 no q2 no q3 noUnit does not drain/spin or agitate. Fills with water but the clothes are not moved. Following stored errors:F0E5 off balance loadF5E1 lid lock errorRan autodiagnostics cycle and unit locks but nothing happens. LEDs adjust as if unit is testing but unit does not perform functions. Power cycled unit. Retested. Lid locks. Unit cannot spin. Agitator spins but basket does not engage. Removed wash plate and found drive hub has been worn through. Inspected drive shaft and shaft is corroded. Without proper tines on drive shaft gear case will destroy plastic hub. Ordering new gearcase and drive hub.; ordrng 1 W11454734 (Gear case) and 1 W10528947 (Drive hub) and 6 WP8533953 (Screws)s, dspstn on spec-tagged invntry: 1 W11116592 CONTROL"

Near Caledonia, NY 14423

Tanner

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 no q2 no q3 noReplaced ACU. Set temps to reccomended. Compressor has not kicked on possibly indicating new control is sensing correct temps. Customer to monitor.

Near Webster, NY 14580

James

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 n. Q2 n. Q3 n. Unit not washing. 122volts to wash motor at 8 ohms. Need pump. ; ordrng 1 W11085683 (pump&motor)

Near Churchville, NY 14428

Tanner

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDF330PAHW4 Q1 no q2 no q3 noComplaint of unit leaking. Observed unit is pitched forward and water is leaking out front door. Unable to level unit properly under existing counter top. Customer stated unit leaked prior to install. Uninstalled unit and when unit leveled properly does not leak.

Near Webster, NY 14580

James

Job Details: 12/29/2020

DISHWASHER KITCHENAID KDFE104HPS1 "Q1 n. Q2 n. Q3 n. Upper rack hits lh side when sliding out. Rack is warped. Bent rack so it doesn't pull gasket off. Need rack. ; ordrng 1 WPW10350382 (upper dishrack), dspstn on spec-tagged invntry: 1 W11177741 GASKET"

Near Canandaigua, NY 14424

Steve

Job Details: 12/29/2020

DISHWASHER WHIRLPOOL WDF330PAHB1 Found plug in disposal was not punched out causing dishwasher to not drain and caused it to leak. Removed plug and dishwasher tested good.

Near Rochester, NY 14616

James

Job Details: 12/29/2020

DRYER MAYTAG MED6200KW0 Q1 n. Q2 n. Q3 n. Unit shuts off after a few minutes. Tightened power cord and tested. Unit functions properly. Customer is to monitor.

Near Ontario, NY 14519

James

Job Details: 12/29/2020

REFRIGERATOR WHIRLPOOL WRF555SDHB01 Q1 n. Q2 n. Q3 n. Unit stopped making ice and intermittently turns back on. Temperature is good in freezer. Need control and icemaker ; rqstng P&A on 1 W11043763 (cntrl-elec)

Near Rochester, NY 14616

James

Job Details: 12/29/2020

RANGE WHIRLPOOL WFE540H0ES2 Q1 n. Q2 n. Q3 n. Complaint of unit intermittently not turning on and giving error code. Reset breaker and checked power cord. Unit functions properly. Recommend replacing breaker in panel.

Near Rochester, NY 14616

James

Job Details: 12/29/2020

WASHER WHIRLPOOL WTW6120HW0 Q1 n. Q2 n. Q3 n. Unit stops mid cycle. And gives error codes. Scraping noise when spinning. Removed clutch and inspected. Reinstalled and calibrated. Unit passed diagnostics and scraping went away. Ran clean cycle to eliminate excess suds. Tested outlet. Customer is to monitor if problem persists replace motor and control. F7e7. F0e2. F7e6. F2e1

Near Rochester, NY 14612

Dave L

Job Details: 12/23/2020

DISHWASHER KITCHENAID KDFE104HBL Upper rack was rubbing on the tub seal. Adjusted rack so it would clear the seal. Rack operating properly .

Near Penfield, NY 14526

James

Job Details: 12/23/2020

OVEN DOUBLE KITCHENAID KODE500ESS02 Replaced console and tested both ovens. Unit functions properly. One year warranty on repair.

Near Rochester, NY 14617

Evan

Job Details: 12/23/2020

WASHER MAYTAG MVWC465HW2 Replacing outer tub due to original tub having cracked causing unit to leak water. Replaced outer tub. Exchanged over all parts. Unit tested good

Near Webster, NY 14580

Evan

Job Details: 12/23/2020

RANGE WHIRLPOOL WFG320M0BS3 Replacing wiring harness due to L2 burning up at terminal block causing unit not to heat. Replaced harness. Tested unit. Unit tested good

Near East Rochester, NY 14445

Evan

Job Details: 12/23/2020

OVEN KITCHENAID KFGD500ESS00 Customer stating that broiler will not light. Upon inspection discovered that ignitor is causing issue. Replaced ignitor. Tested broiler. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Pittsford, NY 14534

Evan

Job Details: 12/23/2020

WASHER MAYTAG MVWB766FW1 Replacing gear case due to Original gear case failing causing unit to run very loud while in spin. Replaced gear case. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE

Near Webster, NY 14580

Evan

Job Details: 12/23/2020

RANGE WHIRLPOOL WFG320M0BS3 Did not have correct dispatch info for unit. Ordering correct door ; ordrng 1 W11176456 (OUTER DOOR GLASS )

Near Rochester, NY 14608

Evan

Job Details: 12/23/2020

OVEN WHIRLPOOL WFG515S0ES0 Customer stated that unit was failing to ignite. Ran test cycle. Ignitor would just click and never light. Removed ignitor. Cleaned contact. Reinstalled And test unit multiple times unit now lighting as it should. Unit tested good

Near North Chili, NY 14514

Steve

Job Details: 12/23/2020

DRYER WHIRLPOOL WED4850HW0 Found the wire connection on start button was loose causing unit to not start. Repaired wire and dryer tests good.

Near North Chili, NY 14514

Steve

Job Details: 12/23/2020

DRYER WHIRLPOOL WED4850HW0 Found the wire connection on start button was loose causing unit to not start. Repaired wire and dryer tests good.

Near Pittsford, NY 14534

Steve

Job Details: 12/23/2020

MICROWAVE KITCHENAID KMHS120EBL1 Replaced door switches with interlock kit for door open close. The microwave tests good ; used 1 W11244490 (INTERLOCK) from stock

Near Henrietta, NY 14467

Steve

Job Details: 12/23/2020

REFRIGERATOR WHIRLPOOL WRF540CWHW01 Replaced both fresh food section door gaskets for condensation on top shelf.

Near Rochester, NY 14624

Steve

Job Details: 12/23/2020

RANGE AMANA ACR4303MFW4 "Found black wire on L1 broke and terminal block post was loose. Repaired wire with harness and replaced block. The range tested good. The two brackets holding door glass are broken and taped in place. Ordering brackets. ; ordrng 2 W11379944 (BRACKET SUPPORT TWO)s, dspstn on spec-tagged invntry: 1 PT500 CORD 4' 50A 4W 1 W11432194 HARNESS KIT , 1 WP3400029 NUT , and 1 WPPT520 CORD 4' 50A 3W"

Near Penfield, NY 14526

Tanner

Job Details: 12/23/2020

DRYER MAYTAG MED6230RHW1 Q1 no q2 no q3 noComplaint of unit no sounds. Drum light intermittent.Contacted Whirlpool Tech support SR7729572720Advised factory reset and this corrected the issue. Advised drum light will time out when door left open. Door switch testing good.

Near Penfield, NY 14526

Tanner

Job Details: 12/23/2020

DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noReplaced UI. Tested unit and unit tested good.Verbal signature acknowledged

Near Rochester, NY 14610

James

Job Details: 12/23/2020

MICROWAVE KITCHENAID KOCE900HSS02 "Replaced door and tested. Door closes properly and engages door switches. New door panel has plastic clips broken inside so door feels loose. Need door and arm. Left parts with customer. ; ordrng 1 W10687342 (door/mw) and 1 WPW10128850 (arm), dspstn on spec-tagged invntry: 2 W10211972 SWITCH"

Near Penfield, NY 14526

James

Job Details: 12/23/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 n. Q2 n. Q3 n. Unit intermittently not making ice. Ice cubes are not breaking apart inside ice bin. Replaced icemaker and adjusted fill time. Customer is to monitor.