Service History 160 - Appliance Tec

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Webster, NY 14580

Dave F

Job Details: 09/13/2021

Button for dispenser door is missing and spring for door is missing. Ordering dispenser W10861000. ; schdld next appmnt for 9/17 FRI !

We serviced a

JENN AIR RANGE

Model JGRP430WP01

Near Victor, NY 14564

Steve

Job Details: 09/13/2021

Found control not reading meat probe. Ordering control .; ordrng 1 W10888661 (Control) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Canandaigua, NY 14424

Steve

Job Details: 09/13/2021

Found freezer temp at 10 and customer has been getting glacier frost in drawers. Ordering control for inconsistent temps; rqstng P&A on 1 W11164517 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Canandaigua, NY 14424

Steve

Job Details: 09/13/2021

Found the ice maker is missing bail arm. Ordering bail arm. The unit was not defrosting . Put it in defrost manually and heater worked. Ordering ui. Customer is going to talk to husband about repair. ; rqstng P&A on 1 W11559683 (Shut off im) and 1 Sh15 (Shipping) and 1 W11387384 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Canandaigua, NY 14424

Steve

Job Details: 09/13/2021

Found frost build up on damper and the pantry damper. Removed frost. Restricted the pantry damper to half and raised freezer temp to recommended temp of 4 from 6 . Caulked liner for warm air entering fresh food section. Replaced control board. For not alerting customer the door is open. The refigerator tests good. ; used 1 Wpw10503278 (Jazz board) from stock

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Canandaigua, NY 14424

Steve

Job Details: 09/13/2021

Replaced bellow for leaking. The washer tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brockport, NY 14420

Dave L

Job Details: 09/13/2021

Customer stating that the unit would not stop filling on the previous cycle until the water wash shut off manually. The I let valve functioning normally atTime of service. Ordering and replacing valve ; ordrng 1 W11175771 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Brockport, NY 14420

Dave L

Job Details: 09/13/2021

Replaced upper left RC module that was shorted. Unit tested ok; dspstn on spec-tagged invntry: 1 W10695459 MODULE

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Avon, NY 14414

Steve

Job Details: 09/13/2021

"Found the belt had been slipping causing squealing. Replaced belt. The actuator was not shifting properly. Replaced actuator. ; used 1 Wpw10006355 (Shifter), and 1 W11239857 (Belt) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG745H0FS1

Near Caledonia, NY 14423

Steve

Job Details: 09/13/2021

Adjusted the simmer for flames to high in simmer. The flames look good and customer is satisfied.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Geneseo, NY 14454

Steve

Job Details: 09/13/2021

Found the fan in freezer encased with ice. The blade had been broken. The door was not installed correctly causing warm air to enter freezer. Reinstalled door properly. Ordering fan blade. ; ordrng 1 WP2163777 (Fan blade)

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW2

Near North Chili, NY 14514

Dave L

Job Details: 09/13/2021

Replaced burner assembly due to poor heat. Unit tested good

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ

Near Rochester, NY 14626

Dave L

Job Details: 09/13/2021

Replaced mounting but that was missing.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14623

Dave L

Job Details: 09/13/2021

Unit will not spin or agitate. Dc supply from control is momentary on start up but then goes away. Control is not functioning properly ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf535swhz00

Near Rochester, NY 14626

Dave L

Job Details: 09/13/2021

"Icemaker functioning. Found ice side of dual valve open when testing ice maker. Ordering valve ; ordrng 1 WPW10420083 (Dual valve) and 1 WPW10420083 (Valve), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25QAWH10

Near Hilton, NY 14468

Dave L

Job Details: 09/13/2021

Customer Is experiencing temperature swings in the freezer and fresh food section. Found freezer at -1 on arrival with normal temps in the fresh food section. The unit will run if thermostat is moved. Ordering thermostat. Customer is aware that many systems on this unit are unrepairable at this point due to age. ; ordrng 1 WP2315562 (Cold control) and 1 Sh (Sh)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Webster, NY 14580

Dave F

Job Details: 09/13/2021

"Checked bridging of ice cubes, ice looks good. Jamming of ice maker may be caused by using crushed ice on a regular basis. Replaced ice container and separator on unit. Tested unit. dispensing regular and crushed ice as it should. Separator door is sealing as it should. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11185686 ICE- CONTNR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHV00

Near Webster, NY 14580

Dave F

Job Details: 09/13/2021

"Water leaking behind unit. Water hose going from water valve to fill tube is disconnected from fill tube and hose clamp has been removed. Needs new fill tube, water hose, elbow and insert. Ordering fill tube, water hose, elbow and insert. ; rqstng P&A on 1 W11176463 (Fill tube) and 1 WPM0114003 (clip- spee) and 1 WPA3223101 (insert- pl) and 1 W11120581 (tube-water)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Penfield, NY 14580

James

Job Details: 09/13/2021

Replaced front panel and inspected. Unit functions properly.

We serviced a

WHIRLPOOL OVEN

Model WFE361LVB0

Near Webster, NY 14580

James

Job Details: 09/13/2021

Lf burner not getting hot and hot indicator stuck on. Need infinite switch. Scpaid on washer. ; ordrng 1 WPW10434452 (Infinite switch) and 1 Sh15

We serviced a

MAYTAG DRYER

Model LDG9334AAE

Near Webster, NY 14580

James

Job Details: 09/13/2021

"New motor did not come with wiring diagram. Called techline for wire conversions. Replaced motor,belt and blower. Tested and unit functions properly. One year warranty on repairGrey 4Red 5Yellow 6Wb 1Bp 2 Sr 7731722196"

We serviced a

WHIRLPOOL OVEN

Model WFG535S0JS1

Near Rochester, NY 14625

Dave F

Job Details: 09/13/2021

Replaced main control and DSI board on unit. Tested unit to 350degrees. Made sure once it turned off it would turn back on. Found pans in drawer at bottom of unit were sitting higher than the pan. This may cause grounding of the spark and not allowing oven to light. All functions now sparking and igniting as expected. Unit tested good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Rochester, NY 14618

Dave F

Job Details: 09/13/2021

F9E1 not draining error code. Found debris in drain pump blocking it from working. Removed debris and reinstalled drain pump. Ran diagnostics and unit is now draining as expected. If problem persists order control W11462459 and pump W11414076.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVY010

Near Fairport, NY 14450

Dave F

Job Details: 09/13/2021

"Customer complaint ice build up on bottom of freezer and ice maker not making as much ice as it should. Checked temperature in freezer is 4 degrees. Found duck bill on drain tube was plugged with debris. Followed service pointer W10632338E. Replaced drain tube which the part is covered. Defrosted evap section f freezer and drain pan. Needs new ice maker. Ordering ice maker W10884390. Cleaned condenser coils. ; ordrng 1 W10884390 (icemaker), used 1 W10619951 (TUBE-DRAIN) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Walworth, NY 14568

Dave F

Job Details: 09/13/2021

Replaced heater element following service pointer W11540964. Tested unit in diagnostics. Heater is working. Unit tested good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Caledonia, NY 14423

Dave F

Job Details: 09/08/2021

"Unit not spinning wash plate was stuck on had to break off found the drive hub was worn found the splines on the gearcase are worn unit needs new gear case ordering gearcase . Ordering another drive hub to replaced the one I installed . ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (drive hub kit), dspstn on spec-tagged invntry: 1 W10528947 HUB"

We serviced a

MAYTAG DRYER

Model MDE3500AYW

Near Pittsford, NY 14534

Evan

Job Details: 09/08/2021

Customer stating that unit is producing noise while in use. Discovered that roller on right side is seized causing issue. Replaced rollers on both sides. Ran test cycle. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WPW10514110

Near Rochester, NY 14618

Dave F

Job Details: 09/08/2021

"Complaint fresh food section not cooling and loud clicking sound. Unit was unplugged on arrival. Drain pan was full of water, almost overflowing. Plugged in unit, evap developed good frost pattern. Measured amperage at compressor, drawing 1 amp. Checked voltage going to bi metal, is receiving 120 volts. Bi metal is bad causing the unit not to go into defrost. Ordering bi metal WPW10514110. ; ordrng 1 WPW10514110 (motor evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Fairport, NY 14450

Dave F

Job Details: 09/08/2021

Machine stuck in spin. Was able to get unit out of spin cycle. Put unit into diagnostics. No error codes. Calibrated unit. Ran auto diagnostics. Everything working as expected.

We serviced a

WHIRLPOOL WASHER

Model WTW6700TW2

Near Ontario, NY 14519

Dave F

Job Details: 09/08/2021

Replaced drain pump on unit. Tested unit in diagnostics. No leaks. Unit tested good.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258VEM5

Near Pittsford, NY 14534

Evan

Job Details: 09/08/2021

"Customer stated that unit is not producing ice and would like fridge looked over. Found that bail arm was not properly installed on ice Maker causing ice maker not toRun a harvest cycle. Reinstalled ice maker and ran harvest cycle and fill test. Unit is now working as it should. Found that freezer door gasket has additional insulation helping with sealing issue. Customer would like gasket replaced. Inspecting ice maker technician broke thermistor cover. Ordering replacement cover ; ordrng 1 W10443316 (Gasket) and 1 WP67003924 (Thermistor cover), used 1 S&H from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ01

Near Ontario, NY 14519

Dave F

Job Details: 09/08/2021

"30 degrees in fresh food section. 15 in freezer section. Checked frost pattern, only top rung of evaporator in frosted. Checked amperage at compressor, 0.6amps. Compressors low amperage caused by low refrigerant. Customer will seek new unit."

We serviced a

MAYTAG DRYER

Model MEDC415EW1

Near Webster, NY 14580

Dave F

Job Details: 09/08/2021

Dryer not starting . Outlet is still bad customer is trying to get an electrician to come out and fix . Told customer that the outlet has to be fixed before we will come out again . Customer says the timer is hard to turn and it stays on while running into wrinkle control . Will order customer new timer but they must have the outlet fix before we will come out . Ordering timer . Customer will call when outlet is fixed . ; ordrng 1 WPW10185992 (timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Penfield, NY 14526

Dave F

Job Details: 09/08/2021

"Fresh food section not cooling. Found layer of frost on top of fresh food evap. The fresh food evap fan is was not running. Changed defrost mode from adaptive to basic. Defrosted evap. Tested fan in diagnostics and would not spin. Could see fan moving slightly trying to start. Replaced evap fan, outside thermistor and defrost thermistor. Placed defrosted thermistor in correct location according to service pointer. Foil taped and zip tied thermistor. Strapped evaporator away from the front panel. Ran test 4 in diagnostics. Unit tested good."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Penfield, NY 14526

Dave F

Job Details: 09/08/2021

Customer smells burning and hearing loud arcing sounds. Found wire going from transformer going to capacitor had been shorting against metal mounting bracket. Customer still had old transformer we replaced transformer with the older one. Tested unit. Unit tested good. Heating well.

We serviced a

JENN AIR RANGE

Model JES9900BAS

Near Victor, NY 14564

Dave F

Job Details: 09/08/2021

Right front burner operating normal on small burner. When large burner is on the switch is causing the burner to cut out randomly and not heat to full temperature. Element seems to be working . Ordering switch WPW10185286 . Ordering element as well to bring with W10823722; ordrng 1 WPW10185286 (switch-inf) and 1 W10823722 (elmnt-surf)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Rochester, NY 14616

James

Job Details: 09/08/2021

Replaced ui and tested. Spin turned on on all cycles and Normal cycle with med soil is 55 minutes. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Rochester, NY 14616

James

Job Details: 09/08/2021

Replaced ui and tested. Spin turned on on all cycles and Normal cycle with med soil is 55 minutes. Unit functions properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Fairport, NY 14450

Evan

Job Details: 09/08/2021

Customer stated that lights in fridge are dim. Found that led module in freezer has gone out. Fridge and freezer leds are in sync. Ordering freezer module ; ordrng 1 WPW10515057 (Led module (Freezer))

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Rochester, NY 14618

Evan

Job Details: 09/08/2021

Replacing gas valve regulator due to unit being red tagged by local gas company for leak inside oven. Replaced regulator. Tested unit. Unit tested good

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Rochester, NY 14618

Evan

Job Details: 09/08/2021

Replacing gas valve regulator due to unit being red tagged by local gas company for leak inside oven. Replaced regulator. Tested unit. Unit tested good

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14611

Evan

Job Details: 09/08/2021

Customer stated that lid lock light was not turning on when running cycle. Confirmed issue. Checked for error codes. No codes present. Ran test cycle. Lid lock light was illuminated during this cycle. Reset control after cycle finished. Confirmed light was functioning. Unit tested good

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14611

Evan

Job Details: 09/08/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, NY 14624

Evan

Job Details: 09/08/2021

Replacing high voltage board and user interface due to lights failing to operate inside refrigerator. Replaced both boards. Confirmed function. Unit tested good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Rochester, NY 14624

Evan

Job Details: 09/08/2021

Replacing high voltage board and user interface due to lights failing to operate inside refrigerator. Replaced both boards. Confirmed function. Unit tested good

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, NY 14619

Evan

Job Details: 09/08/2021

Replacing outer-door glass due to glass breaking while customer was opening door. Replaced glass. Tested unit. Unit tested good

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, NY 14619

Evan

Job Details: 09/08/2021

Replacing outer-door glass due to glass breaking while customer was opening door. Replaced glass. Tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14608

Evan

Job Details: 09/08/2021

Customer stated that unit will not agitate. Found unit had basket speed fault code. Discovered unit had nidec actuator installed and shifter was coming out of position. Replaced actuator and tested unit. Unit tested good ; used 1 Wpw10006355 (Actuator) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Rochester, NY 14617

Evan

Job Details: 09/08/2021

"Customer stated that unit would not run cycle. Discovered that thermal fuse tested open causing issue. Also blower was very clogged with lint. Replaced fuse and cleaned blower trap. Unit tested good ; dspstn on spec-tagged invntry: 1 WP3390719 FUSE-THERMAL , used 1 S&H from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rochester, NY 14616

James

Job Details: 09/08/2021

Ff door damaged in shipping. Replaced freezer door and inspected unit. Water leaking out of lh ff vent. Found ice under defrost tray. Adjusted tray so water flows into drain. Customer is to monitor.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hilton, NY 14468

Dave L

Job Details: 09/08/2021

Found unit with hot water supply shut off. This was causing a long fill error. Tightened supply hose and turned water supply on. Ran load size calibration. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL- ELEC

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Hilton, NY 14468

Dave L

Job Details: 09/08/2021

"Bail arm had becomeDisconnected from the ice maker. S/c waived per ATEC Warranty. Both fresh food door gaskets are torn. Ordering gaskets ; ordrng 2 W10830283 (Gasket)s, dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB02

Near Spencerport, NY 14559

Dave L

Job Details: 09/08/2021

Replaced clogged drain tube per S38253. Removed excess ice fromPan and freezer bottom. ; used 1 W10619951 (Drain tube) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW02

Near Rochester, NY 14616

James

Job Details: 09/08/2021

Replaced evap fan and fan turned on properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Webster, NY 14580

James

Job Details: 09/08/2021

Unit giving f8 error. Replaced float switch and tested. Unit drained properly with no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Webster, NY 14580

James

Job Details: 09/08/2021

Rh door not shutting. Removed door and inspected. Door bushing broke off from Plastic trim on door. Spray foam never filled bottom of the door to support bushing. Need door. Customer going to contact whirlpool for authorization from defective door. Order LW10858417; ordrng 1 Door (Door) and 1 Sh15

We serviced a

KITCHENAID DISHWASHER

Model KDTM384EBS1

Near Sodus, NY 14551

James

Job Details: 09/08/2021

Customer said she doesn't need service at this time.

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Marion, NY 14505

James

Job Details: 09/08/2021

Replaced ui and control and tested diagnostics. Ui passed. Ran timed dry and time counted down appropriately.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS0

Near Webster, NY 14580

James

Job Details: 09/08/2021

Bottom led in display burned out so time and temperature are not displaying properly need clock. Customer going to wait on repair Quoted 471.64. If problem persists replace W11256088

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Irondequoit, NY 14609

Dave L

Job Details: 09/08/2021

Found fresh food section at 34 and freezer at 2. No frost build up on evaporators. Customer thermostat reading in the low 40s in the fresh food section. Made customer aware of the discrepancy. Unit checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Rochester, NY 14617

Dave L

Job Details: 09/08/2021

Unable to get unit into diagnosticsFrom door control. Unit will not run any loads but lights and displays are on. Called techline. Unable to prove data feed from Orion board is being read at door control. Voltage was constant at 12vdc. Reseated all connections. Techline recommending replacing Orion board. This will be at the customer expense as this issue is u related to the defrost heater. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Rochester, NY 14616

Dave L

Job Details: 09/08/2021

Replaced shorted freezer led ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

We serviced a

WHIRLPOOL DRYER

Model WED7600XWG

Near Rochester, NY 14612

Dave L

Job Details: 09/08/2021

Found worn belts rollers and felt. Returning with replacements. ; ordrng 1 Felt and 2 WPW10314173 (Roller)s and 1 WP8544742 (Blower belt) and 1 WP8547157 (Drum belt) and 1 Sh

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Rochester, NY 14626

Dave L

Job Details: 09/08/2021

Customer is having mixed results with items spinning out. Usually on heavier items. No errors stored in diagnostics. Ran service diagnostics cycle to verify operation. Ran factory reset and load sizeCalibration. Unit spinning properly afterwards ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

KENMORE WASHER

Model 11025132411

Near Rochester, NY 14626

Dave L

Job Details: 09/08/2021

Replaced hub and wash plate. Adjusted loose cam. Unit tested ok; dspstn on spec-tagged invntry: 1 W10528947 HUB

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW

Near Macedon, NY 14502

Steve

Job Details: 09/08/2021

Found the drain clean out was plugged causing long drains and stopping mid cycle. Cleared drain and the washer checked good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newark, NY 14513

Steve

Job Details: 09/08/2021

customer was not home but son let me in to inspect washer. Found no error codes. The hot water to the washer is very poor and just drizzling out. This will stop washer from completing a cycle on any cycle except tap cold. Recommend to repair hot water to washer or use tap cold cycle.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Newark, NY 14513

Steve

Job Details: 09/08/2021

"Found the dryer would not respond when trying to turn power on. On inspection found there is evidence of rodent damage on the control and the cable from control to user interface face. Took quick pics. Quoted for repair and customer denied repair and refused to pay service fee. Due to rodent damage this is not covered by warranty. ; rqstng P&A on 1 W11124284 (Control) and 1 W10906300 (Cable ui), ordrng 1 Sh15 (Shipping), states that autho needed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Geneva, NY 14456

Steve

Job Details: 09/08/2021

Replaced door for warped liner and not sealing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Geneva, NY 14456

Steve

Job Details: 09/08/2021

Found the ice maker mad not shutting off when full. The bail arm was not in correct position. Reattached bail arm to correct position in gear and the ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Clifton Springs, NY 14432

Steve

Job Details: 09/08/2021

customer has service contract with Lowes. Customer is calling for dispatch. Found F8e1 error code for low water Customer has hot water valve shut off. Customer is going to repair water line and monitor. ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL- ELEC

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Shortsville, NY 14548

Steve

Job Details: 09/08/2021

Replaced outer glass for glass falling off. The door tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Victor, NY 14564

Steve

Job Details: 09/08/2021

Replaced main control on last trip and replaced harness connection today. Tested washer in diagnostics and it worked as expected. ; dspstn on spec-tagged invntry: 1 W11354541 STATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Honeoye Falls, NY 14472

Dave F

Job Details: 09/03/2021

Fresh food section 37 degrees. Freezer section 5 degrees. Both were set to 3 which is 1 warmer than recommended. Checked amps on compressor was 1.1 amps . Ohm out compressor is good . Found the mullion was not closing right and leaving gap between both doors and possibly causing temperatures to be warmer then they should . Called techline SR 7731668160 went over unit . Unit is running as expected tested good . Start device is good . Fixed mullion and adjusted the door hinges so the mullion is hitting correctly. Customer said ice maker is slow at making ice could be due to temperatures. Customer will monitor ice maker and if problem persists order W10884390 ice maker . ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Farmington, NY 14425

Dave F

Job Details: 09/03/2021

Infinite switch for right front burner is bad causing the burner to always be on high when not in off position. Replaced infinite switch. Tested right front burner and is now working as expected. Unit tested good

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Fairport, NY 14450

Dave F

Job Details: 09/03/2021

Replaced dispenser on unit. Ran auto diagnostics and verified dispenser opening soap door and dispensing rinse aid. Unit tested good. If problem persists order control

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Webster, NY 14580

Dave F

Job Details: 09/03/2021

12 degrees in ice maker bin. 35 degrees in fresh food section. -2 in freezer section. Ice is jamming in ice bin . Raise legs on unit more for correct bridging. Called techline SR 7731664327 said crushed ice can cause that to happen if you are using it all the time . Techline said to order ice bin and separator ordering parts ; rqstng P&A on 1 W11185686 (ice-contnr) and 1 WPW10353552 (separator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hilton, NY 14468

Dave L

Job Details: 09/03/2021

Replaced evap fan and sealed cabinet to liner due to freezer frosting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14619

Dave F

Job Details: 09/03/2021

Moisture build up on back wall of freezer section. Fan not running. Found ice build up on fan. Frost build up being caused by not having moisture control on. Defrosted fan. Fan is now running. Unit tested good. Found some cock roaches around and inside the unit . Told customer about that and issues that can come with that . Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near West Henrietta, NY 14586

Dave F

Job Details: 09/03/2021

Soap dispenser door has broken clip that connects to the release so the door will not stay closed. Ordering dispenser.; ordrng 1 W10671905 (dispenser)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104EBL03

Near Avon, NY 14414

Dave F

Job Details: 09/03/2021

Replaced display board on unit. Tested unit. Unit tested good.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Rochester, NY 14611

James

Job Details: 09/03/2021

"Unit won't tumble. Control panel cracked. Tested fuse and belt switch. Bypassed door switch and no power to motor. 118v at relay. Need control and bezel. ; rqstng P&A on 1 W11526004 (Control), dspstn on spec-tagged invntry: 1 W11413567 PANEL-CNTL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14621

James

Job Details: 09/03/2021

Unit unplugged upon arrival. Evap fan blade came off. Reinstalled fan blade and verified fan. Replaced thermistor and tested. Unit began cooling down to 47. Customer is to monitor. ; used 1 Wpw10383615 (Thermistor) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Rochester, NY 14609

James

Job Details: 09/03/2021

"Basket is rusting apart around ring and getting rust on clothes. Gearcase is leaking oil underneath. Dispenser dumps all the soap once it's filled. ; rqstng P&A on 1 W10811960 (Basket) and 1 W11455453 (Gearcase), ordrng 1 W10734521 (Slider), rqstng P&A on 1 W10861667 (Dispenser)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Hilton, NY 14468

Dave L

Job Details: 09/03/2021

Customer concerned with a small amount of water on the floor and Drain pump running continuously. Found that the sink the unit drains into is plugged causing water to rise over the drain hose. This is causing pressure sensing issue. Small leak at faucet it running down cold water supply hose and onto the floor. A licensed plumber will be able to correct these issues.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Rochester, NY 14612

Dave L

Job Details: 09/03/2021

Customer noticing a noise during spin. Found locked rotor error in diagnostics. Found rotor bold has backed out allowing motor to wobble on stator. Properly fastened rotor

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Penfield, NY 14526

James

Job Details: 09/03/2021

Unit vibrating and water pulsates from dispenser. Found condenser rubbing against bottom of freezer cabinet. Installed foam in-between condenser and cabinet. Need valve for shuttering. ; ordrng 1 W11482383 (Valve)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Webster, NY 14580

James

Job Details: 09/03/2021

"Unit not spinning out. Replaced control and nidec actuator. Ran calibration. Calibration won't finish. Shifter fault. Replaced cam and recalibrated. Unit got stuck in between agitation and spin and made grinding noise. Removed cam and actuator and reseated connections on control and unit passed calibration and diagnostics test cycle; dspstn on spec-tagged invntry: 1 W11419215 CNTRL- ELEC , used 1 Wpw10006355 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Webster, NY 14580

James

Job Details: 09/03/2021

Rh door gasket torn and freezer is freezing rails causing door not to seal. Need gasket and rails. ; ordrng 1 W10830162 (Gasket) and 2 WPW10120018 (Slide.)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Webster, NY 14580

James

Job Details: 09/03/2021

Door will fall off as upper hinge pin backs out of bracket. Replaced upper hinge and inspected lower cam. Greased hinges and tested. Left parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW02

Near Rochester, NY 14616

James

Job Details: 09/03/2021

"Unit overfrosting replaced thermistor and defrosted air diffuser. Fan is intermittent to function. Need fan ; ordrng 1 WP2315539 (Fan motor), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rochester, NY 14626

Dave L

Job Details: 09/03/2021

Freezer building front near door. Warmer than normal temps. Found full frost pattern and good airflow. Significant liner gap allowing warm air into the unit. Sealed cabinet to liner. Customer to monitor

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Rochester, NY 14618

Evan

Job Details: 09/03/2021

Customer stating that unit was not reinstalled properly after last repair. Found that dishwasher was not flush with countertop causing issue. Readjust tub and reinstalled mounting screws. Had customer confirm that units installation was up to there satisfaction. Unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Rochester, NY 14620

Evan

Job Details: 09/03/2021

Customer stated that unit is failing to dry dishes. Checked for error code. No codes stored ran test cycle. Confirmed heater was working. Discovered that dispenser is not opening during cycle. Tech suspecting that rinse aid is not dispensing during cycle causing issue. Ordering dispenser ; ordrng 1 WPW10671905 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Rochester, NY 14619

Evan

Job Details: 09/03/2021

Customer stating they are getting low ice production. Tested ice maker and ran harvest cycle. Unit completed harvest cycle as it should. Actuated fill valve on ice maker to confirm unit was filling as it should. Ice maker is filling but has very low water pressure. Tested pressure at dispenser and found that pressure was also weak there. Checked piercing valve and found that piercing valve was stuck 1/2 open causing restriction. Piercing valve will need to be replaced or customer will continue to have issue. ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Rochester, NY 14624

Evan

Job Details: 09/03/2021

Customer stated unit is still leaking since last repair. Discovered that unit is missing 3rd rack clip on the outside of tub. Unit is leaking from here and dripping down the side of machine. Causing issue. Clip is missing and rack mount is broken. Both will need to be replaced. Ordering rack mount. ; ordrng 1 W11101573 (Third rack mount (left))

We serviced a

MAYTAG WASHER

Model MVW8725BW0

Near Rochester, NY 14624

Evan

Job Details: 09/03/2021

Customer stated that unit is very loud while in spin. Discovered that lower bearing is failing causing issue. Bearing will need to be replaced to correct issue. Quoted customer to replaced bearing. W10435302(bearing Kit) $100.00 S&H $15.00 Labor $134.95 Customer does not want to proceed st this time. Collecting service call fee ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Rochester, NY 14619

Evan

Job Details: 09/03/2021

Customer had called to reschedule for next Friday; schdld next appmnt for 9/10 FRI !

We serviced a

KENMORE DRYER

Model 11060022010

Near Rochester, NY 14611

Evan

Job Details: 09/03/2021

Customer stating that unit is failing to heat but is still tumbling. Found that Thermal cut off tested open causing issue. Replaced thermal cut off. Ran test cycle. Unit tested good ; used 1 279816 (Thermal fuse) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Rochester, NY 14609

Evan

Job Details: 09/03/2021

Replacing lid lock due to lock not actuating when starting cycle. Replaced lock. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY