Service History 90 - Appliance Tec

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 10/24/2022

Customer stated oven door glass was broken when they opened the box it came in. Ordering outer door panel and nameplate.; ordrng 1 WPW10634271 (Outer Door) and 1 W10839793 (Badge)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Scottsville, NY 14546

Jeremy

Job Details: 10/24/2022

"Customer stated clothes are not drying and dryer shuts off prematurely. Found that dryer does not heat, checked and found faulty timer. Replaced timer, unit tested good."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE01

Near Rochester, NY 14609

James

Job Details: 10/24/2022

No frost pattern. Door gaskets loose in doors. Ff gasket no seal on top edge. Defrost heater melted evap cover. Disconnected fan and ran unit. Low frost pattern. Sealed system leak. Customer opted to not repair ; ordrng 1 W10836706 (Evap) and 1 W10843121 (Drier) and 1 W11504416 (8.5\6) and 1 W11504445 (5x4) and 1 W11504436 (5x1.8) and 1 Sh15

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Livonia, NY 14487

Jeremy

Job Details: 10/24/2022

Customer stated dishes are not getting clean. Unit has F4E3 error and wash motor does no run. Verified voltage from control board and harness is ok. Ordering sump and motor.; schdld next appmnt for 10/26 WED !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fairport, NY 14450

Andres V

Job Details: 10/24/2022

Replaced water filter housing. I installed filter and tested it. Filter is no longer popping out and is now working properly.

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Fairport, NY 14450

Ray Benedetto

Job Details: 10/24/2022

"Unit making loud noise during wash cycle. Found oil leakage underneath basket. Could not remove rotor. Basket is off-balance, favoring rear right. Called Techline SR77343887578. Ordering parts to repair.; ordrng 1 W11393685 (Gearcase) and 1 W11130359 (Suspension Rods) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10557975 (Slider) and 1 W10006494 (Spring) and 1 W10734521 (Snap Ring) and 1 W10754448 (Clutch) and 1 W10882734 (Agitator)"

We serviced a

MAYTAG WASHER

Model MHW4300DW0

Near Rochester, NY 14612

Dave L

Job Details: 10/24/2022

Bellow gasket was out of place and retaining water. Un fastened bellows and adjusted drain unit it lined up properly. Tested ok. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Rochester, NY 14626

Dave L

Job Details: 10/24/2022

Replaced unresponsive jazz board. Tested ok; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Rochester, NY 14609

Andres V

Job Details: 10/24/2022

Customer stated unit was not draining. I diagnosed unit and found a sock stuck between outter tub and pump. I took sock out and tested unit. Unit now drains and is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Webster, NY 14580

Andres V

Job Details: 10/24/2022

Customer stated unit was leaking. I started a cycle and immediately noticed water coming from underneath unit. I took off kickplate and saw that the drain hose had a cut. Unit needs new drain hose.; ordrng 1 8269144A (Drain hose)

We serviced a

AMANA REFRIGERATOR

Model AFF2534FEW2

Near Webster, NY 14580

Andres V

Job Details: 10/24/2022

Replaced harness that had defrost sensor. I put unit back together and set temp to recommended settings.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Irondequoit, NY 14609

Andres V

Job Details: 10/24/2022

"I tired to order suspension rods as well for this but they were added to list but I'm not sure what happened.; ordrng 1 W11217817 (Suspension), dspstn on spec-tagged invntry: 1 W11608056 CONTROL"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Irondequoit, NY 14609

James

Job Details: 10/24/2022

Unit not washing. F8e2 error. Unit has recalled heater installed. Project code S17304Pump runs but not circulating water. Need pump and updated heater. 10 years warranty on part ; ordrng 1 W11416363 (Pump) and 1 W11537778 (Heater)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Rochester, NY 14612

Dave L

Job Details: 10/24/2022

Customer concerned with a noiseDuring agitation. Ran diagnostics. Significant play on agitator agitator will not come off of transmission shaft. Rotor is also seized onto the transmission. The customer is going to replace; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hilton, NY 14468

Dave L

Job Details: 10/24/2022

Found tubing among contact with machine cover causing a noise. Adjusted tubing. Moved deli drawer into correct position due to itemsFreezing in fresh food section; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Fairport, NY 14450

Ray Benedetto

Job Details: 10/24/2022

"Rails disconnected from cabinet. Replaced rails and tested, no leakage.; used 1 W11259785 (Left Track), and 1 W11259786 (Right Rack) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS1

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 10/24/2022

Replaced upper rack holder and tub nuts. Tested with self-diagnostic. No leakage.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 10/24/2022

"Unit not cleaning dishes and excessive buildup inside dishwasher. Heater error in memory. Heating element reading ~13.5 ohms, within specifications. Reset control board and tested with self-diagnostic was able to energize heater. Found some seepage coming from bottom of float switch due to excess buildup. Cleaned up some buildup. Started cycle to eliminate buildup and recommended customer use vinegar to clean any residue. Customer will monitor."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Henrietta, NY 14467

Ray Benedetto

Job Details: 10/24/2022

Replaced console. Tested unit with self-diagnostic. All operations normal.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Salina, NY 13088

Chuck G

Job Details: 10/24/2022

Customer stated that unit is not advancing the cycle after the fill. No codes. Found the issue was with the Nidec actuator. Replaced actuator . Calibrated unit. Ran a diagnostic test cycle in which unit operated normally. Unit tested good ; used 1 WPW10006355 (Actuator) from stock

We serviced a

WHIRLPOOL WASHER

Model LSQ9030PQ5

Near Rochester, NY 14612

Dave L

Job Details: 10/24/2022

"Customer concerned with smell and timer not advancing. Inspected wiring harness, motors, and timer. Timer isFailing documented with safety 7734863948"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Geneva, NY 14456

Doug Balcom

Job Details: 10/24/2022

Replaced dampers. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Hilton, NY 14468

Dave L

Job Details: 10/24/2022

Customer is having draining issues at the end of the cycle. Drain pump runs but will remain in the drain line Al the way to the plumbing connections. Under the sink there is no air gap to prevent drain siphon. Pics attached. Recommending piping dishwasher into stand pipe above the sink trap; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Auburn, NY 13021

Doug Balcom

Job Details: 10/24/2022

Customer states control got hot and now nothing works. Found control melted. Ordering control and panel.; ordrng 1 W11126814 (Control) and 1 W11097777 (Control panel)

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Marietta, NY 13110

Doug Balcom

Job Details: 10/24/2022

No answer at the door. No response to phone call. Customer will have to be rescheduled. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Rochester, NY 14607

Josh Henchen

Job Details: 10/24/2022

Replaced Fresh foods and freezer door due to Damage on doors. Refrigerator checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Rochester, NY 14607

Josh Henchen

Job Details: 10/24/2022

Door is with Mike @ adventure place.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Rochester, NY 14607

Josh Henchen

Job Details: 10/24/2022

Replaced damage fresh food and freezer doors due to dents in both Doors. Refrigerator checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Cicero, NY 13039

Chuck G

Job Details: 10/24/2022

Replaced harness and control. Calibrated unit. Ran a diagnostic test cycle in which unit operated as intended. Unit tested good

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lyons, NY 14489

Doug Balcom

Job Details: 10/24/2022

Replaced control and water inlet valve. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rochester, NY 14610

Andres V

Job Details: 10/24/2022

Replaced soap dispenser.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Syracuse, NY 13219

Chuck G

Job Details: 10/24/2022

Customer stated that top rack is broken. After inspecting the unit i discovered that the rack adjuster on right side is broke. Replaced adjuster kit W10712395z unit tested good ; used 1 W10712395 (Adjusters) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KBL0

Near Williamson, NY 14589

James

Job Details: 10/24/2022

Complaint of leak on lh side. Ran unit with door panel removed and found no leaks. Replaced vent gasket and retested. Found no leaks customer is to monitor.

We serviced a

MAYTAG WASHER

Model MHW8630HC0

Near Ontario, NY 14519

James

Job Details: 10/24/2022

Unit leaking and not allowing fabric softener to dispense. Soap residue on inside of panel from dispenser. No holes in bellows. Need dispenser. ; ordrng 1 W11524106 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Oswego, NY 13126

Chuck G

Job Details: 10/20/2022

Condensation building up around ice chute. After inspecting unit i discovered that the ice chute gasket is failing. Ordering assembly fascia WPW10553630 and ice chute gasket WPW10347087; rqstng P&A on 1 WPW10553630 (Assembly fascia) and 1 WPW10347087 (Ice chute gasket)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Dansville, NY 14437

Jeremy

Job Details: 10/20/2022

"Unit has F0E5 error for unbalanced load. Found that control board is erroneously sensing out of balance. Also found that dispenser is leaking when fabric softener is dispensed. Replaced control, ordering dispenser.; ordrng 1 W11524105 (Dispenser), dspstn on spec-tagged invntry: 1 W11322903 CNTRL- ELEC"

We serviced a

KITCHENAID COOKTOP

Model KICU500XSS

Near Churchville, NY 14428

Dave L

Job Details: 10/20/2022

Unit displaying temp sensor error. Returning with burners and module ; schdld next appmnt for 10/26 WED !

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Rochester, NY 14619

Josh Henchen

Job Details: 10/20/2022

"Customer stated dryer is not heating. Checked and found 244.5V at outlet, took back cover off and found wire disconnected, screw is stripped as well as far right terminal block. Ordering screw and terminal blocks 279393.; ordrng 1 279393 (Screws/Terminal Blocks.)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Rochester, NY 14624

Dave L

Job Details: 10/20/2022

Unit will not defrost due to a faulty control. Part must be ordered direct from whirlpool to ensure we get the correct version ; ordrng 1 W11546609 (Order from Plainfield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Rochester, NY 14606

Dave L

Job Details: 10/20/2022

Customer is not getting any ice or water. Removed filter water pressure returned. Ordering filter housing. ; ordrng 1 W11162041 (Housing)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14626

James

Job Details: 10/20/2022

Replaced control and motor. Calibrated and tested rinse and spin cycle. Unit functions properly.

We serviced a

GE REFRIGERATOR

Model PFSS2MIXASS

Near Rochester, NY 14620

James

Job Details: 10/20/2022

Freezer too cold and ff section too warm. Frost buildup. Damper cycled once in diagnostics and couldn't get fan or compressor to turn on. Lh freezer rail missing. Reset power and fan and compressor turned on. Left damper open and unplugged to cool ff section. ; ordrng 1 WR17X12573 (Damper) and 1 WR55X10832 (Control JIC) and 1 Sh15

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2776FEZ00

Near Rochester, NY 14606

Dave L

Job Details: 10/20/2022

Drain pan isBowed causing water to accumulate under deli drawer. Ordering pan kit. ; ordrng 1 W11457241 and 1 Sh (Sh)

We serviced a

AMANA REFRIGERATOR

Model AFF2534FEW2

Near Webster, NY 14580

Andres V

Job Details: 10/20/2022

"Customer stated unit was not cooling in the fresh food section. I diagnosed unit and checked the heating element. Element tested good, I then tested the thermostat which which read OL. Ordering harness.; ordrng 1 W11260592 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Rochester, NY 14615

Dave L

Job Details: 10/20/2022

Defrost heater will not power on. Found bad connection at defrost heater. Properly seated connector and defrosted the evaporator. Tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Rochester, NY 14623

Ray Benedetto

Job Details: 10/20/2022

Unit not cooling. Compressor not running in force mode and not pulling any amperage. Receiving 120 VAC into relay. Ohm readings open across all windings. Needs new compressor/sealed system repair.; ordrng 2 W11504416 (Coupler 8.5/6)s and 2 W11504431 (Coupler 7/5)s and 2 W11506621 (Coupler 6)s and 1 W11506635 (Access Valve) and 1 W11109499 (Drier) and 2 W11504445 (Coupler)s and 2 W11504447 (Coupler)s and 1 W11557425 (Compressor) and 1 R600aKit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Honeoye, NY 14471

Jeremy

Job Details: 10/20/2022

Customer stated unit is not cooling properly in fresh food section. Temp was set to coldest setting and fresh food section was at 38 degrees. Adjusted fresh food performance to be colder by 4 degrees. Customer to monitor.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Penfield, NY 14526

Josh Henchen

Job Details: 10/20/2022

Customer stated water was leaking down front of fridge from door dispenser. Checked and found Freezer at 0? and fresh foods at 37?. Ice cubes in tray melted and clumped together. Checked and found ice maker not functioning properly. Order ice maker W10908391.; ordrng 1 W10908391 (ICE MAKER)

We serviced a

KENMORE WASHER

Model 110.26752503

Near Rochester, NY 14620

Ray Benedetto

Job Details: 10/20/2022

"Customer concerned with clothes not being spun all the way out during wash. Unit will spin, can stop drum by hand. Observed oil leakage on floor and gearcase. Needs brake, clutch and gearcase to fix. Customer opting not to go forward with repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Honeoye, NY 14471

Jeremy

Job Details: 10/20/2022

"Replaced drain hose for leaking. Unit tested good, no leaks found."

We serviced a

KITCHENAID RANGE

Model KOCE500ESS05

Near Bloomfield, NY 14469

Jeremy

Job Details: 10/20/2022

Replaced lamp and housing for no light in microwave. Explained to customer about not closing the door too gently. Unit tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HT06

Near Webster, NY 14580

Andres V

Job Details: 10/20/2022

Replaced light bulb. Bulb now turns on and off properly.; dspstn on spec-tagged invntry: 1 8206232A BULB

We serviced a

MAYTAG DISHWASHER

Model MDB7609AWB2

Near Penfield, NY 14526

Josh Henchen

Job Details: 10/20/2022

Customer stated buzzing noise coming from unit. Checked and found no error codes. Ran normal cycle buzzing is during the recirculation of water. Unit would need new Sump. Customer decided they would like to get a new dishwasher.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Rochester, NY 14609

Dave L

Job Details: 10/20/2022

Washer was unresponsive. Put unit into diagnostics. Unit worked afterwards

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Canandaigua, NY 14424

Jeremy

Job Details: 10/20/2022

"Called techline and was advised to replace fill tube, dual Valve and heater. Ordering fill tube, heater and valve.; ordrng 1 WPW10341329 (Dual Valve) and 1 W10815476 (Fill Tube) and 1 W11087201 (Heater), dspstn on spec-tagged invntry: 1 W10843055 CNTRL- ELEC"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHB1

Near Oswego, NY 13126

Chuck G

Job Details: 10/20/2022

"Customer stated that unit is not completing cycles. No codes. After inspecting unit i found that the issue is with the wash motor, its cutting in and out. Wash motor is getting the proper voltage. Ordering sump assembly W11025157. ; ordrng 1 W11025157 (Sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Oswego, NY 13126

Chuck G

Job Details: 10/20/2022

"Replaced lid lock, bezel and control . Tried Calibrating unit but it threw a F6E3 communication error code , Ran a diagnostic test cycle and the unit threw a F6E1 communication error code. Motor ohms out at 8.2. Capacitor tested bad. Ordering capacitor W11395618 and lower harness W11643701. ; ordrng 1 W11395618 (Capacitor) and 1 W11643701 (Lower harness)"

We serviced a

WHIRLPOOL DRYER

Model WED9470WW1

Near Syracuse, NY 13208

Chuck G

Job Details: 10/20/2022

Customer stated that unit is squeaky. I inspected unit and found that the rollers are binding up. I replaced the dryer repair kit. Unit tested good

We serviced a

WHIRLPOOL RANGE

Model WGG555S0BS01

Near Penfield, NY 14526

Josh Henchen

Job Details: 10/20/2022

"Customer stated oven not reaching desired temperature. Checked and found no codes, tested oven to 350?, took about 8 mins to reach temp. Temp reading after 15 mins was 325? after 20 mins tested at 360?. Range checks good.; dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14609

James

Job Details: 10/20/2022

Unit dead full of water. Removed water and found drain pump disconnected. Reconnected and secured harness to pump. Calibrated and ran Diagnostics successfully.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL1

Near East Syracuse, NY 13057

Chuck G

Job Details: 10/20/2022

"Customer stated that unit is sounding funny. No codes. I ran a diagnostic test cycle and i discovered that the sound the customer was hearing was the drain pump. I removed pump and found some debris, removed debris from pump and filter area. Reinstalled pump and ran another diagnostic test cycle in which the unit operated normally. Unit tested good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Canandaigua, NY 14424

Jeremy

Job Details: 10/20/2022

"Icemaker does not cycle when test switch is pressed. Wrong icemaker was preordered, ordering icemaker.; ordrng 1 W11284458 (ICEMAKER), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rochester, NY 14626

Dave L

Job Details: 10/20/2022

"Replaced Gearcase parts due to oil leaking under machine. ; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11239857 BELT , and 1 WPW10006355 ACTUATOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDIHZ08

Near Ontario, NY 14519

Andres V

Job Details: 10/20/2022

Installed new ACU. Plugged unit back in heard compressor and all fans turn on.; dspstn on spec-tagged invntry: 1 W11558182 CNTRL- ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Williamson, NY 14589

Andres V

Job Details: 10/20/2022

"I replaced pump and dispenser. Tested unit on a diagnostic cycle, unit is draining and dispenser is opening."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Canandaigua, NY 14424

Jeremy

Job Details: 10/20/2022

"Unit has excessive squeaking when running. Found center front support roller was !issuing retainer clip and does not spin freely. Replaced roller and clip and cleaned all roller shafts with sand paper. Unit tested good. If problem returns, preorder belt W10849499; used 1 349241T (Roller kit) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWW2

Near Webster, NY 14580

James

Job Details: 10/20/2022

Replaced dispenser and tested. Unit functions properly. One year warranty on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Rochester, NY 14621

James

Job Details: 10/20/2022

Lid broken off himge pin missing. Control panel broken. Hose clamp missing. Partially installed lid and tested. ; ordrng 1 W11356297 (Fascia) and 1 W10869494 (Top) and 1 W10869489 (Hinge) and 1 W10869787 (Drawer)

We serviced a

JENN AIR REFRIGERATOR

Model JSD2697KEY

Near Williamson, NY 14589

Andres V

Job Details: 10/20/2022

Replaced filter housing. I tested unit and it is no longer bubbling like before.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Pittsford, NY 14534

Jeremy

Job Details: 10/20/2022

"Found that upper right track was not tight and water was leaking from screw hole. Replaced track and tightened properly. Unit is no longer leaking.; dspstn on spec-tagged invntry: 1 W11177741 GASKET , used 1 W11259786 (TRACK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Fairport, NY 14450

Josh Henchen

Job Details: 10/20/2022

"Replaced Right side fresh foods door due to mis alignment. Refrigerator checks good. Customer stated they have not been able to get ice out of door since prior repair. Checked and found ice build up, cleared and tested. Checks good. Customer will monitor.; dspstn on spec-tagged invntry: 1 W11104459 DOOR"

We serviced a

WHIRLPOOL RANGE

Model KEBS109BSS01

Near Honeoye Falls, NY 14472

Jeremy

Job Details: 10/20/2022

Called and spoke with customer about use of the oven. Customer stated that they occasionally leave the oven door open after baking. I explained to customer how leaving the door open will cause thermal fuse to blow. Ordering thermal fuse.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hilton, NY 14468

Dave L

Job Details: 10/20/2022

Top did not come with clips needed for repair. Parts will need to be researched ; dspstn on spec-tagged invntry: 1 WP8312709 CLIP

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Macedon, NY 14502

Josh Henchen

Job Details: 10/20/2022

Stated when you turn on top left burner the bottom left burner says 19. Checked and found no error codes. Console turns on both burner displays if you click the top left burner on. Checked and found faulty Console. Ordering console W10893947; ordrng 1 W10893947 (CONTROL PANEL)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Rochester, NY 14618

Ray Benedetto

Job Details: 10/20/2022

"Unit is not cooling. Excessive frost build-up on evaporator and cover. Verified that heater energized in diagnostic mode. Thawed out all frost. Control board has double sticker, indicating faulty defrost software. Contacted Techline SR7734863145 to document. ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Farmington, NY 14425

Josh Henchen

Job Details: 10/20/2022

"Customer stated washer was getting stuck on sensing cycle. Checked and found no error codes, Ran diagnostic, all functions as expected. 123.6V at outlet. Ran a normal cycle, functions as expected. Ran Power wash, Bulky/Sheets, drain and spin used cold-warm temp settings, all functions as expected. Washer checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Williamson, NY 14589

Andres V

Job Details: 10/20/2022

Installed new UI. Made sure unit was set to previous settings. Informed customer that ice can take up to 24hrs to produce.; dspstn on spec-tagged invntry: 1 W11579560 ICEMAKER

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Webster, NY 14580

Andres V

Job Details: 10/20/2022

Customer stated unit was making a noise. I diagnosed unit by running a diagnostic cycle I didn't hear anything in this cycle. I then started a quick wash I watched unit agitate but did not hear any noise. I could not duplicate issue.; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS1

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 10/20/2022

Broken flange on rack holder. Ordering rack holders and tub nuts.; ordrng 2 W11553484 (Upper Left Rack Holder)s and 2 W11545286 (Tub Nut)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pittsford, NY 14534

Ray Benedetto

Job Details: 10/20/2022

"Loud noise verified from compressor in test cycle on maximum and minimum speeds. Needs compressor to repair. Customer will contact Costco about replacement options.; rqstng P&A on 1 W11557671 (Compressor) and 2 W11504415 (Coupler 8/8.5)s, ordrng 2 W11504431 (Coupler 7.5)s, rqstng P&A on 2 W11506619 (Coupler 8)s and 1 W11109499 (Drier) and 2 W11504433 (Coupler 6/4)s, ordrng 2 W11504447 (Coupler 5/1.8)s, rqstng P&A on 1 W11506635 (Access Valve) and 1 W11504416 (Coupler 8/6)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM

Near Syracuse, NY 13214

Chuck G

Job Details: 10/20/2022

"Customer stated that they purchased the unit on September 16,2022 and it was installed but they only removed the plastic a few days ago and they noticed a dent in the refrigerator door. I verified the dent , i explained to the customer that cosmetic damage is only covered 30 days from the date of delivery and they are beyond that 30 days and to contact the store for a resolution. Unit tested good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Syracuse, NY 13210

Chuck G

Job Details: 10/20/2022

"Customer stated that unit has no power. After inspecting unit i discovered that it is receiving no voltage, the issue is the hard wired electric line going to the unit."

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Geneva, NY 14456

Doug Balcom

Job Details: 10/20/2022

Customer states unit is very noisey in spin. Ran diagnostic test no codes. Found bad gearcase unit is squeeling and grinding in spin. Customer declined repair and will buy a new unit.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Geneva, NY 14456

Doug Balcom

Job Details: 10/20/2022

Customer states unit not working. Ran diagnostic test no codes. Ran calibration cycle. Ran diagnostic test no codes. Unit is operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Geneva, NY 14456

Doug Balcom

Job Details: 10/20/2022

Replaced cabinet and legs. Ran diagnostic test no codes. Unit is operating as designed.

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Geneva, NY 14456

Doug Balcom

Job Details: 10/20/2022

"Customer states unit stops mid cycle on any cycle on the left side of the control. Ran diagnostic test found F8E1 error code. There is 90 psi of water pressure to the unit. Ordering water valves, control, and pressure sensor. ; ordrng 1 W11550453 (Control) and 1 W11316255 (Water valve) and 1 W11316256 (Water valve) and 1 W11316246 (Pressure sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF79R20DW04

Near Palmyra, NY 14522

Doug Balcom

Job Details: 10/20/2022

Customer states freezer not freezing. Unit was unplugged and defrosted when I arrived. Customer states there was ice built up on the back wall of the freezer and stuff on the top shelf was defrosted. I replaced the defrost thermistor. If the problem persists the unit will need a control. ; used 1 WPW10383615 (Thermistor) from stock

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Rochester, NY 14613

James

Job Details: 10/20/2022

"Unit not starting cycle. F7e1 and f0e5. Tightened hinge screws and ran Diagnostics. Something is stripped near gearcase. Found agitator worn, gearcase failed and slider making noise. May need to break rotor to disassemble. Stator has ten years warranty. Send estimate ; ordrng 1 W10754158 (Stator) and 1 W10902814 (Impeller) and 1 Sh15 and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754161 (Rotor JIC), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY , states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Syracuse, NY 13215

Chuck G

Job Details: 10/20/2022

Customer stated that unit is not spinning out all the way. No codes. I ran a diagnostic test cycle and the unit was making a grinding noise during the spin. After inspecting unit i discovered that the hub is stripped. Replaced hub. Calibrated unit. I ran another diagnostic test cycle and the unit operated as intended. Unit tested good ; used 1 W10528947 (Hub) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Rochester, NY 14617

James

Job Details: 10/18/2022

"Unit not washing. 120v to pump at 8.6 ohms. Need pump. Customer called trade care and got parts authorization sent to appliancetec. Replaced pump and verified operation. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 Sh15 from stock"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Scottsville, NY 14546

Ray Benedetto

Job Details: 10/18/2022

"Replaced start relay, compressor started up. Attempted to test on user interface, lights went out and would not go back on. Still no cool. Needs control board.; ordrng 1 W11562260 (Control Board)"

We serviced a

KITCHENAID MICROWAVE

Model KMCC5015GSS1

Near Canandaigua, NY 14424

Jeremy

Job Details: 10/18/2022

"Convection fan blade was slightly bent causing fan to make contact with cabinet when running causing excessive noise. Straightened fan blade, unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Pittsford, NY 14534

Josh Henchen

Job Details: 10/18/2022

"Replaced pump due to not pushing water out of tub. Ran diagnostic cycle, would not fill with water or move spray arms. Unit needs new Sump and Motor W10861526.; ordrng 1 W10861526 (Sump and Motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Rochester, NY 14610

Josh Henchen

Job Details: 10/18/2022

"Customer stated well it was washing she put a magnet onrop and noticed a bunch of lights and it shutoff. Checked and found F8E1, got unit unlocked so customer could remove clothing. Informed her of cost of UI and she decided to go buy a new washer."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC7HS02

Near Rochester, NY 14623

Josh Henchen

Job Details: 10/18/2022

Customer stated top oven not heating correctly and she has never used bottom oven and feels it has a film over it. Checked and found no codes. Pre heated oven to 375? in about 15 mins. Oven checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Rochester, NY 14624

Josh Henchen

Job Details: 10/18/2022

"Customer stated unit would start to make a loud noise as if it was taking off. Checked and found no error codes. Ran diagnostic cycle, when unit was going into spin started shaking real bad and stopped. Found oil on cover. Unit needs new gearcase W11454372 and clutch kit W10721967.; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (Clutch Kit)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14624

Josh Henchen

Job Details: 10/18/2022

"Replaced Motor and Capacitor due to washer not spinning properly. Ran diagnostic cycle, functions as expected. Washer checks good."

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Pittsford, NY 14534

Josh Henchen

Job Details: 10/18/2022

"Customer stated once every few loads it seems as if water is left in tub and clothing was still really wet. Checked and found F2E1, Ran diagnostic cycle, functions as expected. Ran normal load, functions as expected. Looked under washer no visible damage wires check good. Washer checks good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11393685 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Canandaigua, NY 14424

Josh Henchen

Job Details: 10/18/2022

"Customer stated fresh foods not cooling properly, heard a noise for awhile then it stopped today. Checked and found frost build up at bottom of refrigerator, Ran diagnostic test 126, 03, and 57. Checked fan is trying to turn on. Found service pointer W11376817A, S15330. Ordering Control W11389713 and Cover Evap W10889841.; ordrng 1 W11389713 (CNTRL-ELEC) and 1 W10889841 (COVER, EVAPORATOR (MT06) REQ SHOWROOM MODE), dspstn on spec-tagged invntry: 1 W11334745 MOTOR-EVAP"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Spencerport, NY 14559

Dave L

Job Details: 10/18/2022

Found f8e3 error in diagnostics. Dried soap in drip pan. Ran unit to reveal soap build up. Cleared suds. Tested unit to verify water was clean.